So, what’s the role all about?
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.

How will you make an impact?

• Collaborate with clients to gather requirements and design tailored implementation strategies.
• Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
• Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
• Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
• Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
• Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
• Document configuration steps, create process plans, and develop guides for specific products or features.
• Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
• Provide feedback to the Product Management team to support product enhancements and client needs.
• Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.

Have you got what it takes?

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
• Previous experience in project implementation, customer service, or technical support is required.
• Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
• Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
• Experience with APIs, webhooks, and integrating third-party systems.
• Familiarity with IVR systems and contact center workflows.
• Basic knowledge of Data Base and writing SQL queries
• Proficiency in troubleshooting and problem-solving in complex technical environments.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Self-motivated with strong organizational and time management skills.

Preferred Skills:

• 2 years of experience working with the LiveVox or NICE CXone Product Line and Configuration Tools, or other contact center solution(s)
• Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
• Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
• Certification in project management methodologies (e.g., PMP, Agile).

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9805
Reporting into: Manager
Role Type: Individual Contributor

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10805

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10804

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Our Engineering team ensures Code and Theory delivers scalable, high-performance, web applications that delight users. We always strive to balance the demanding nature of working on cutting-edge technologies with the real-world demands of high-performance web applications. Working in collaboration with our multi-disciplinary engineering, design, and quality assurance teams, you will build software that solves real-world problems for incredible clients.

Our Back-end Engineers partner with our cross-functional teams to identify and implement innovative technologies that ensure server-side applications are robust, secure, efficient, and drive business growth.

As a Lead Back-End Engineer, you will combine hands-on execution with technical leadership and system-level thinking, partnering closely with cross-functional teams.

WHAT YOU'LL DO

• Design and implement scalable, high-performance backend services and APIs, with an emphasis on reliability, security, and long-term maintainability
• Build and maintain backend services using appropriate technology stacks, with an emphasis on clean architecture and API-driven design
• Design, build, and maintain REST and GraphQL APIs to support headless, decoupled frontends and system integrations
• Optimize database schemas, queries, and caching strategies for performance, scalability, and high-traffic content sites.
• Apply backend security best practices including authentication, authorization, data protection, and vulnerability mitigation
• Support DevOps workflows including CI/CD pipelines, deployments, monitoring, and performance tuning in cloud environments
• Collaborate closely with cross-functional teams to ensure clean contracts between systems
• Lead and participate in code reviews, architectural discussions, and technical decision-making
• Actively uphold and strengthen Agile delivery practices, including sprint planning, estimation, and retrospectives
• Troubleshoot and resolve complex backend and integration issues
• Mentor junior engineers and provide technical guidance across backend-related work
• Contribute to technical documentation, playbooks, and standards to support maintainability and team scalability

WHAT YOU'LL NEED

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 7+ years of backend engineering experience across production systems
• Strong fundamentals in backend engineering concepts: APIs, data modeling, performance, security, and system design
• Experience working with modern CMS platforms (preferably in headless or decoupled setups)
• Experience with headless integration, including decoupled architecture and RESTful APIs
• Experience with Google APIs (Calendar) and Google SSO
• Experience integrating transactional email services (e.g., Mandrill or similar email delivery platforms)
• Knowledge and experience working with AWS (EC2, RDS, ElastiCache, S3, Route53, ELB).
• Understanding of web security best practices and ability to implement security measures for websites
• Familiarity with modern front-end technologies (JavaScript, TypeScript, HTML, CSS)
• Knowledge of version control systems (Git)
• Able to work with Docker and Docker compose
• Good understanding of hosting environments, server administration, and optimization techniques
• Excellent problem-solving skills and ability to debug complex issues
• Experience with Agile software development methodologies and project management tools
• Strong communication and collaboration skills, able to work with cross-functional teams
• Experience in JIRA or at least other ticket tracking tools

NICE TO HAVE

• Exposure to system modernization or migration projects (legacy to modern stacks)
• Experience with frontend frameworks (React, Next.js, Vue) to improve backend–frontend collaboration
• Familiarity with infrastructure-as-code, observability, and production monitoring tools
• Exposure to additional backend languages or paradigms (e.g., Go, Python, event-driven systems)
• Exposure to AI-related integrations or services (e.g., AI APIs, automation, or data-driven features)
• Familiarity with legacy frontend libraries and tooling (e.g., jQuery and related plugins, Bootstrap, Handlebars, Moment.js)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

E-Commerce Specialist

Remote (Philippines)

Want to leverage your skills at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.

With hubs in Australia, the Philippines, the US, and Europe, our 250+ people work to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold. As a genuine remote-first company, we lean into being a high-functioning distributed team with a strong culture of trust, delivery, and delight!

A bit about the role

Our Digital Product team is the engine room of our customer experience. As our E-Commerce Specialist, success isn't just about managing the storefront, but architecting the automation that allows the storefront to scale without a linear increase in manual effort.

Reporting to the Senior Product Manager - Acquisition, you will own the end-to-end digital journey across our global markets (AU, US, UK, EU, and CA). You’ll be a key partner to our Growth, Creative, and Brand teams, ensuring that our storefront is a high-converting masterpiece that balances technical performance with world-class brand storytelling.

Here’s some of the work you’ll lead:

• Strategic Merchandising & Roadmap Ownership: You’ll lead the deployment of global site content, from high-stakes product launches to seasonal promotional pulses. You’ll own the CMS architecture, ensuring our Shopify environment is scalable and perfectly synced across all regions.
  
  
• Performance & Conversion Leadership: You’ll partner with Growth and Retention Marketing to architect high-performing landing pages. You aren’t just building pages; you’re optimizing the conversion funnel, ensuring we turn traffic into loyal customers with frictionless UX.
  
  
• Advanced Experimentation & Hypotheses: While you’ll collaborate with the Senior PM on the broader roadmap, you will lead the charge on on-site A/B testing. You’ll use data-backed insights to propose, build, and analyze tests on everything from navigation flow to checkout micro-copy.
  
  
• Operational Excellence & Governance: Establish the "Gold Standard" for site QA and automated workflows. You’ll architect repeatable templates that empower the team to move fast without individual ownership becoming a single point of failure.
  
  
• AI-Driven Optimisations: You'll design and maintain repeatable workflows and templates leveraging AI optimisations that reduce campaign idea-to-live time.
  
  
• Data-Driven Insights: You’ll monitor key metrics like CVR, AOV, and Bounce Rates like a pro, to diagnose and pivot underperforming campaigns in real-time. You’ll leverage system intelligence to identify funnel "leaks," ensuring high-velocity optimization without getting bogged down in "click-ops".

Let’s talk about you

You’re a seasoned pro who thrives on taking the lead. You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward.

• You’re a Shopify Power User: You have deep, expert-level experience with Shopify (Plus preferred). You understand CMS logic, metafields, and how to push the platform to its limits while maintaining strict governance.
  
  
• You’re a Strategic Thinker: You look beyond the immediate task to see how it impacts the broader ecosystem. You proactively use site health metrics and feasibility data to steer global initiatives and ensure technical performance is never sacrificed for creative ambition.
  
  
• You’re a Quality Advocate: You have a "zero-defect" mindset. You believe that "good enough" isn't enough when it comes to the customer experience.
  
  
• You’re an Automator by Default: you build systems that are transparent and scalable, ensuring the business never relies on one person as a single point of failure.
  
  
• You’re a Collaborative Leader: You know how to manage complex senior stakeholders, influencing creative and marketing teams to align with digital best practices.
  
  
• You’re High-Energy & Adaptable: You move at the speed of a scale-up, and you’re comfortable pivoting as we enter new markets and verticals.
  
  

The Essentials

• Solid professional experience in large, systemised e-commerce operational environments, digital merchandising, or product management. You bring the maturity and insight of someone who has previously led a team or workstream before.
  
  
• Deep experience in global markets at mid-enterprise size  (handling multiple currencies/regions) is highly preferred.
  
  
• Proven track record of driving measurable conversion growth through on-site optimisation.
  
  
• Strong technical literacy - HTML/CSS, SEO best practices, AI automation, and hands on experience utilising A/B testing tools.

Why should you work with us?

As a certified B Corp™, we maintain the highest standards of social and environmental impact. We offer competitive, market-informed salaries, generous paid leave (including “Life” Leave), tailored learning opportunities, and a remote-first culture that actually trusts you to do your best work.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives makes a team stronger. Even if you don’t check every box above, we want to encourage you to introduce yourself.

APPLICATIONS CLOSE: 30 MAY 2026

Platform Engineer

Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)

• Learn and get trained to implement Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen-pops
• Configuration including API post/get method to 3rd party CRM, advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.

Key Requirements:

• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
• Has good verbal and written communication skills (English)
• Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Has strong knowledge of CRM and Lead Management solutions (Salesforce, Velocify, NetSuite, Zendesk) is preferred.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS)
• Preferably graduate of IT or related technical course.

Key Skills:

• Knowledge of Five9 and VCC-specific offerings and Call Center best practices.
• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Able to learn Five9 and PS values and actively apply them to projects.
• Able to act as a Platform Configuration Engineer (PCE) or a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10561

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10560

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Salesforce Business Systems Analyst will assist in managing the technologies and processes that make our account management and support teams more effective. Your work will be varied and challenging, including: process and business analysis, CRM management, marketing automation, sales enablement, quantitative analysis, technology evaluation, and team education. You will work closely with leaders from the marketing and production teams to help manage parts of our technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.

Your responsibilities

• Assist in managing parts of the marketing and production team’s technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.
• Partner with the engineering team to configure integrations between Points' proprietary systems and the Salesforce ecosystem, ensuring stability of the systems.
• Review and analyze current ops processes, and find opportunities for improvement.
• Develop advanced Salesforce functionality leveraging Apex coding, Flows, LWC, etc. 
• Push the envelope with AI integrations leveraging Salesforce Einstein, Data Cloud, RAG models, and external AI services.
• Work closely with business analyst leads and ops leadership to identify pain points and opportunities that can be addressed with new tools and enhancements.
• Support the business analyst leads in identifying and evaluating technologies that might improve the ops team's efficiency, resolve pain points, and improve effectiveness.
• Conduct regular training for the team on new solutions, technical updates, and process changes.
• Build and automate reporting for account management and ops leadership
• Partner with the training team to implement and expand our learning management system.

About you

• 3–5+ years of Salesforce development experience, including Apex, Lightning Web Components (LWC), and Flow.
• Strong hands-on experience with Apex, Triggers, and Flows, with the ability to design scalable solutions.
• Proficiency in web technologies such as HTML, JavaScript, Ajax, and XML.
• Experience working across Salesforce platforms, including Sales Cloud and Service Cloud (experience with Data Cloud, Einstein Analytics/Conversation Insights, and AgentForce is a plus).
• Proven experience integrating Salesforce with external systems using AWS, REST/SOAP APIs, Platform Events, or Change Data Capture.
• Salesforce Certified Administrator credential or equivalent practical experience.
• Familiarity with marketing automation tools, particularly Salesforce Marketing Cloud, preferred.
• Experience with telephony systems, including IVR setup and CRM integrations, preferred. 
• Strong problem-solving skills with a structured and analytical approach.
• Effective communicator with strong verbal and written skills.
• Collaborative and team-oriented, with a process-driven mindset.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Technical Account Manager 

• Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
• Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
• Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.
• Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. 
• Directly support and troubleshoot technical issues as needed.
• Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
• Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases. 
• Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
• Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
• Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues. 

• 3-5 years of related experience in a consulting or project management role,
• 3 years in a software support role.
• Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
• In depth knowledge of one or more call center solutions like:  Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
• Experience in technical writing and documentation.
• Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
• Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.
• Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
• Willing to travel to client sites as required; able to work outside standard business hours.
• Excellent verbal and written communication skills.
• Team player, self-starter, able to manage multiple priorities and meet deadlines.
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience 

• Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
• Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc. 
• Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
• Basic working knowledge API, HTML and Java scripting is a huge plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Role Summary:

The Professional Services Engineer delivers customized reporting solutions using Aceyus VUE, taking ownership of standard projects with moderate complexity. They interact with customers, perform detailed requirements analysis, and build reports and dashboards independently, escalating complex issues as needed.

Key Responsibilities:

• Work with clients to capture and clarify reporting requirements.
• Independently build and deliver reports using SQL and Aceyus products.
• Contribute to project scoping, planning, and customer communication.
• Collaborate cross-functionally to ensure smooth deployments.
• Perform testing, troubleshooting, and documentation.
• Mentor junior team members and share knowledge informally.

Qualifications:

• Bachelor’s Degree or equivalent experience.
• 5-8 years in data analytics and reporting roles.
• Proficiency in SQL and report development.
• Experience with scripting (html, javascript) preferred.
• Strong communication and problem-solving skills.
• Understanding of contact center features and reporting environments (e.g., Five9, Avaya, Cisco).

Key Success Factors:

• Ability to become the trusted advisor to the customer for analytics projects.
• Self-motivated to deliver moderately complex reporting solutions on time with high quality.
• Ability to work with project managers both internal and external to drive successful project outcomes.
• Proactive mentorship and knowledge-sharing with other team members.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Senior Platform Engineer

Job Overview:

As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.

Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)
• Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen pops
• Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.
  • Provide an extra pair of eyes or takeover escalations that require technical expertise.
• Mentor IMs and other PCEs.
• Handle add-on projects alone that don’t need a PM.
• If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.

Key Requirements:

• Preferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.
• 7 years of experience working as a Contact Center Software Professional Services Consultant
• Able to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.
• Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
• Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
• All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:
  • Able to articulate and implement SSO requirements and solutions to the customer by him/herself.
  • SMS API through WFA
  • WFA implementation
  • Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)
  • Nested IVR trees with the use of external variables
  • (optional) Able to implement Securepay or IVA
  • (optional) HookAPIs
  • ESS (Event Subscription Services)
  • Able to translate SIP requirements to business language to both internal and external.
  • Digital Channel Implementations
  • DVA connection
• Others:
  • Reporting build and consultation. Able to articulate the business requirements from and to the customer.
  • Data analysis from the previous system and use it for decision-making in Five9.
  • PS Custom Asset implementation
  • PS Live Chat/Social
  • Contributor or Core lead for release readiness
• Knowledge of any programming language is a plus.
• Preferably graduate of IT or related technical course.

Key Skills:

• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Demonstrate Five9 and PS values and actively apply them to projects.
• Own technical aspects of the implementation.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Capable of handling demanding customers and managing Customer/Sales/management escalations
• Exceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Project Overview

We are sourcing independent Online Ordering Implementation Experts to provide onboarding and technical consultation for a digital commerce project. As restaurants and merchants increasingly adopt direct, commission-free online ordering platforms, their success depends on seamless integration and brand consistency. The objective of this project is to autonomously guide merchants through the setup of their Online Ordering pages, ensuring correct integration with their existing websites, Google My Business (GMB), and Google Food Ordering (GFO).

Project Deliverables & Scope

Operate autonomously to manage merchant implementations and provide technical guidance. Expected deliverables include:

• Implementation & Integration: Guiding merchants through full setup sessions to ensure high-quality Online Ordering implementations, including testing links and integrating them into current websites, GMB, and GFO.
• Brand Customization & Web Development: Assisting merchants in building new websites when needed or customizing existing pages to reflect their visual identity and meet strict design standards.
• Technical Troubleshooting & POS Integration: Independently processing complex integrations (such as Toast POS) and dual menus, ensuring all ordering links are fully functional and resolving any technical barriers.

Required Expertise

To successfully fulfill the deliverables of this project, Contractors must possess a strong blend of technical agility and virtual client engagement experience.

Core skillset includes:

• Strong technical aptitude with the ability to learn new platforms quickly, build trust, and confidently handle objections related to technology, time, or cost.
• Detail-oriented communication skills to uncover merchant needs through structured questioning and articulate relevant digital solutions.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) and comfort with data-driven decision-making.
• Preferred Experience: Familiarity with e-commerce platforms, restaurant POS systems (especially Toast), and basic knowledge of HTML/CSS or website customization. Prior experience in B2B sales, customer success, or merchant onboarding is highly valued.

Service Fees

We offer a pay rate of $5 per hour. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Engagement Type: Freelance / Independent Contractor 

Workplace Type: Remote

The Role:

The Sales Lead will be responsible for managing the sales strategy in Philippines, managing key accounts, and ensuring alignment with overall business goals. As the Sales Lead, this person will establish and maintain relationships with key retailers and carriers/operators to drive product sales and visibility.

The role will be responsible for managing the sales strategy in Philippines, managing key accounts, and ensuring alignment with overall business goals. You will establish and maintain relationships with key retailers and carriers/operators to drive product sales and visibility.

Responsibilities:

• Develop and execute the sales strategy for Philippines in line with global objectives.
• Manage relationships with key retailers and carriers to ensure optimal product placement and promotional opportunities.
• Identify and cultivate new business partnerships with major retailers, carriers, and other distribution channels.
• Align sales activities with overall business and marketing strategies to drive growth and meet sales targets.

Requirements:

• Proven experience in sales leadership, preferably within the consumer electronics or tech industry.
• Strong ability to manage key accounts and establish long-lasting relationships with retailers and carriers.
• Demonstrated success in meeting or exceeding sales targets in a competitive market.
• Fluent in Tagalog and English.
• Ability to travel within Philippines as needed.

What We Offer

• A chance to shape the voice of one of the most exciting tech brands
• Fast-paced and creative environment with global reach
• A culture that values curiosity, creativity, and doing things differently
• A commitment to building a diverse, inclusive, and welcoming workplace for all

Required Qualifications:

• 2–5 years of hands-on website and landing page development experience.
• Strong experience with Webflow, Framer, WordPress, and Shopify.
• Proven ability to build high-converting landing pages.
• Proficiency in HTML, CSS, and JavaScript.
• Experience deploying projects using Vercel.
• Practical experience using AI tools in daily workflows.
• Ability to write clear, effective prompts to support development and content tasks.
• Comfortable working with version control and structured processes.
• Strong execution mindset with attention to detail and reliability.

Key Responsibilities:

• Build, customize, and maintain websites and landing pages using Webflow, Framer, WordPress, and Shopify.
• Design and develop conversion-focused landing pages for marketing campaigns.
• Use AI tools to accelerate development, content creation, debugging, and iteration.
• Write effective prompts to generate, refine, and adapt code, layouts, and page content.
• Customize themes, templates, and components beyond default CMS capabilities.
• Write and modify HTML, CSS, and JavaScript to implement custom functionality.
• Deploy and manage websites and landing pages using Vercel.
• Ensure pages are responsive, performant, and optimized for conversion.
• Implement basic SEO, performance, and accessibility best practices.
• Integrate third-party tools, scripts, analytics, and tracking pixels.
• Perform QA on landing pages and site updates before deployment.

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

The Role

We’re an AI Website Builder that allows businesses to create beautiful, functional websites and applications. Customers can generate complete websites and applications from the ground up using our coding agent. Instead of manually assembling layouts, users prompt an AI agent that builds structure, content, and design in seconds. You can also edit the code anytime you want.

To support our community of millions of users, we are expanding the B12 Expert Marketplace and onboarding experts with strong technical foundations who are excited about vibe coding and AI-first website creation.

As a Marketplace Partner, you will work directly with B12 customers on DIY plans who want professional support building, refining, or enhancing their AI-generated sites. This is an independent freelance partnership opportunity for experienced builders who are comfortable directing AI output and stepping into code when needed.

How the Expert Marketplace Works

The B12 Expert Marketplace is a resource for customers on DIY plans who want additional help with design, development, SEO, copywriting, or marketing for their B12 website.

Customers browse the marketplace and choose partners to hire directly.

As a Marketplace Partner:

• You set your own pricing and services
• Customers contact and hire you directly
• You manage communication, scope, and delivery
• You operate independently and are not a B12 employee

Learn more at marketplace.b12.io.

What You Will Be Doing

• Building new websites using B12
• Refining and regenerating AI-generated sites through structured prompting
• Improving layout, hierarchy, clarity, and overall user experience
• Applying your coding background when deeper customization is needed
• Working directly with customers to scope and deliver projects
• Providing feedback that helps improve the Expert Marketplace experience

We Are Looking for Someone Who

Has a strong technical foundation - You have 3 to 5 years of experience in web design or front-end development and solid coding skills. Proficiency in HTML, CSS, and JavaScript is required. You should be comfortable reviewing and extending front-end output beyond what AI generates.

Understands AI-first website creation and vibe coding - You are comfortable building with AI as a collaborator. You know how to guide output through thoughtful prompting, regenerate strategically, and iterate quickly.

Is confident working directly with clients - You can translate customer ideas into polished, high-quality websites and communicate clearly throughout the process.

Thinks beyond visuals - You care about structure, usability, and results, not just aesthetics.

Is curious about what is next - You are excited about how AI is changing the way websites are built and want to be part of that shift.

Bonus Points If

• You have worked with small to mid-sized businesses
• You have experimented with AI builders or vibe coding workflows
• You are comfortable balancing automation with custom code
• You enjoy improving systems, not just executing tasks

Important

This is a freelance marketplace partnership, not a full-time position. Partners operate independently and work directly with customers who choose to hire them through the B12 Expert Marketplace.

How to Apply

Submit your resume, portfolio, and LinkedIn profile. If you have examples of AI-assisted builds or experimental workflows, we would love to see them.

About B12

B12’s AI-powered website platform has helped over one million businesses create professional websites quickly and efficiently. Founded in 2015, B12 is a fully remote company backed by Breyer Capital, General Catalyst, SV Angel, and Tola Capital.

Visit www.b12.io to learn more.

Position Summary:

We are currently seeking a Software Engineer to join our team and deliver high-quality software solutions while maintaining existing solutions. The ideal candidate should encourage a best-in-class experience for our users, and contribute to the design, implementation, testing and maintenance of software applications.

The candidate should ensure on-time project delivery for high-quality software, complying with best practices. They should have a passion for continuous learning and staying up-to-date with the latest technologies.

Essential Job Functions “What You’ll Do”:

• Build services and products that consistently deliver high-volume, low-latency high availability and performance.
• Contribute to the design, implementation, and testing of new features.
• Identify the critical details and prioritize incremental delivery.
• Maintain good, automated testing coverage.
• Assist in bug fixing and product support.
• Provide input and contribute to monitoring & alerting requirements and implementation.
• Help develop & maintain your team’s CI/CD needs.
• Share and implement ideas to help our teams move quickly.
• Support continuous improvement by investigating alternative technologies and presenting these for architectural review.
• Strong interest in problem-solving, and strong analytical skills.
  
   Frontend Specific Essential Functions
• Design and build components in ReactJS, working closely with our frontend platforms.

Essential Qualifications “What You’ll Need”: 

• Bachelor’s degree in computer science, Information Systems or a related technical discipline.
• 3-5 years’ experience in developing REST microservices.
• 3-5 years of B2B SaaS enterprise applications with a large user base.  
• 3-5 years of mobile and/or desktop application development.
• 3-5 years of Automation testing generating Unit, BDD (Behaviour-driven development) and/or TDD (Test-driven development). Preferred.
• AWS Certified Developer
  
  Frontend Specific Work Experience
• 3-5 years Reactjs, Typescript, Redux, AWS.  
• 3-5 years NextJS framework.
• 3-5 years of micro-frontend architecture.
  
  Knowledge, Skills & Abilities – All
• Appropriate knowledge, skills and abilities required for the job.
• High degree of proficiency in Design Principles and Microservices.
• Production AWS hands-on experience.
• Production experience with software engineering architecture, component design, coding, unit testing, behaviour-driven development (BDD), test-driven development (TDD), documenting, and deploying.
• Production experience working with CI/CD environments is required.
• Experience working with pub/sub/messaging systems (Kafka, ActiveMQ…)
• Experience in DevOps activities (AWS, k8s, Terraform, Docker…)
• Experience in automated software testing through unit/functional/ integration test suites.
• Experience with monitoring & logging technologies (Splunk, New Relic…)
• Push technologies (Websockets)
• Professional level communication skills w/ the ability to convey ideas to a broad audience of different specializations.
• Production experience building and shipping customer-facing applications with thousands of users.
• Experience working with Agile methodologies.
• Strong sense of ownership and focus on long-term usability and extensibility.
• Strong experience solving complex problems.
• Collaborative attitude, team player, friendly, w/ passion and flexibility to learn new tools and skillsets.
• Ability to work toward goals, meet deadlines, and contribute positively to the team environment.
• Skilled in the use of Microsoft Office products.
  
  Frontend Specific Knowledge, Skills & Abilities
• Knowledge of HTML, CSS, and CSS frameworks (such as Bootstrap, and Tailwind..).
• Production experience with Angular/React/Vue and other similar Frontend frameworks.

THE GOOD STUFF!

We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency.  The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• Paid time off
• Medical provided through HMO
• Life Insurance
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

#LI-Remote

Find out more at https://demandscience.com/careers/#join-the-team