At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Jackson county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Role

We are looking for a Principal Sales Engineer to join our team located in the South. This role will report to the Director of Sales Engineering for the Americas Field Sales team.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 10+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA, CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-Remote

#LI-EV1

Title:                 Manager, North America Operations 

Reports to:     Senior Manager, North America Transportation 

Location:        Onsite – Southaven, MS Distribution Center

KEY RESPONSIBILITIES

The Manager, NA Operations is a key member of our Transportation and DC Operations team in North America. This individual will play a key role in Transportation strategy and execution across prepaid, collect (CPU), carrier management, intercompany transfers, and Transportation Management System (TMS) administration. In addition, the Manager assists with distribution excellence, operational efficiency, and continuous process improvement to ensure service, cost, and performance objectives are consistently achieved. This is a hands-on role requiring strong cross-functional collaboration, data-driven decision-making, and a continuous improvement mindset.

Specifically, the Manager, NA Operations will support the Logistics team by:   

• Oversee carrier selection, rate negotiation support, performance management, and relationship development.
• Monitor freight spend, identify cost-saving opportunities, and drive optimization initiatives.
• Resolve transportation disruptions proactively while minimizing cost and service impact.
• Partner with DC leadership to ensure seamless inbound and outbound execution.
• Drive operational efficiency in receiving, shipping, inventory movements, and intercompany transfers.
• Lead continuous improvement initiatives across departments
• Analyze transportation and distribution data to identify trends, inefficiencies, and opportunities.
• Drive improvement in the customer experience associated with SharkNinja B2B/DTC.
• Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
• Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
• Take on additional logistics or operations projects as requested (e.g. DTC fulfillment, IB Transportation, light manufacturing). 

PROFESSIONAL EXPERIENCE/QUALIFICATIONS 

The ideal candidate will bring hands-on experience in transportation and distribution environments, with a proven ability to execute efficiently in fast-paced settings. They demonstrate ownership of carrier performance, freight spend management, and daily operational flow while proactively resolving disruptions to protect service and cost targets. This individual partners effectively with transportation and distribution center leadership, along with cross-functional teams to ensure seamless inbound and outbound execution. They leverage data and KPIs to identify inefficiencies, drive continuous improvement initiatives, and implement process enhancements that improve service levels and operational performance. Above all, they combine analytical thinking with practical execution to deliver measurable, sustainable results.

The ideal candidate for this Manager role will have: 

• Experience in DC Operations, focusing on operational execution for both retail and DTC shipments. 

• Management or coordination of multi-site operations. 

• Cross-functional teamwork to implement operational changes and improvements. 

• Use of KPIs to monitor and report on operational performance.  

• Operational interaction with 3PL providers to enhance efficiency and reduce costs. 

• Understanding of freight solutions including FTL, LTL, IMDL, etc. 

• Proactive problem-solving abilities in a dynamic, fast-paced environment. 

• Strong communication skills to maintain internal and external relationships. 
• Commitment to meeting deadlines and following through on tasks. 

EDUCATION & EXPERIENCE 

• Bachelor’s degree in Supply Chain, Business, Operations Management, or related field preferred.
• 5+ years of progressive experience in transportation, distribution, or supply chain operations.
• Strong knowledge of freight management (LTL, FTL, intermodal preferred).
• Proven experience in carrier management and freight cost optimization.
• Strong analytical skills with proficiency in Excel and reporting tools.

 OTHER REQUIREMENTS 

• Travel Required - up to 25% 

• Flexible work schedule to accommodate virtual meetings with other regions 

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Compliance Specialist supports Process Server contractors as a part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC’s guidelines and expectations. This role also investigates complaints and contested serves.

This position is remote but must be located in one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Key Responsibilities:

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required
• 6-12 months relevant experience preferred
• Writing experience in a professional or higher education environment preferred
• Excellent written communication skills, specifically professional email communication a must
• Ability to take concise and effective notes
• Detail oriented and able to learn a large amount of new information in a short amount of time
• Ability to train and work remotely using Microsoft Teams as a primary mode of communication
• Experience and proficiency with Microsoft Office

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $15.00 to $15.00 per hour 

Schedule: Full-time, Monday through Friday, 7:30am-4pm PST

JOB SUMMARY:

The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor 

KEY RESPONSIBILITIES:  

Administrative Support:

• Maintain and update service records, contracts, and customer/vendor information in the FS company database.
• Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
• Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
• Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations. 
• Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
• Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. 
• Assist in the RMA - (Return Material Authorization) documentation development process for FS. 
• Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
• Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.

Scheduling and Coordination:

• Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. 
• Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.
• Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. 
• Liaise with other IEM departments to ensure seamless coordination and support for field service operations. 
• Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.
• Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.
• Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.
• Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. 
• Collect data related to field service activities, performance metrics and customer feedback.
• Generate quarterly reports and presentations for FS management review, highlighting key insights and trends.

Inventory Management:

• Monitor and manage inventory levels of service parts, tools and test equipment.
• Coordinate with the procurement team to ensure timely replenishment of necessary supplies. 
• Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.
• Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility. 
• Assist in developing an asset tracking system for FS tools and equipment.

QUALIFICATIONS: 

• Education:
• Bachelor’s or Associate’s degree in Business Administration, Management, or a related field.

• Experience/Skills Required:
• Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to work effectively in a cross-functional team environment.
• Proficiency in working in ERP and CRM systems.
• Problem-solving mindset with the ability to handle complex issues.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills.
• Work well with others in a team environment.
• Willingness to travel occasionally to company manufacturing facilities and FS regional offices.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES:

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS:

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

• Provide daily supervision, mentorship, and training to field service technicians.

• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.

• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.

• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.

• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.

• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.

• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.

• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.

• Perform other duties as assigned by management.

COMPETENCIES:

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.

• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.

• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.

• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.

• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.

• Familiarity with advanced communication protocols and networking concepts preferred.

• Prior supervisory or lead-level experience preferred.

• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.

• Strong teamwork and communication skills required.

• Ability to work independently with minimal supervision required.

• Effective problem-solving skills required.

• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical and Dental through United Healthcare. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

The Resident Services Coordinator provides support and referral services to a population of residents in subsidized multifamily properties. They will monitor the residents’ living conditions, the needs, and the services they are receiving. The Resident Service Coordinator will coordinate programs and services to help residents maintain and improve their quality of life and track their impact and effectiveness.  

 *Part time 25 hours a week

RESPONSIBILITIES: 

• Work collaboratively with residents to survey their interests in programming and related activities.  

• Host quarterly meetings with residents. 

• Develop an outcomes-based work plan for the community. 

• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors. 

• Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events. 

• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health. 

• Help facilitate voter registration drives. 

• Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes. 

• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications. 

• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues. 

• Provide crisis intervention support. 

• Provide fundraising support for grants, special events, and campaigns. 

• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas. 

• Develop and execute or facilitate family development and parenting events for all populations. 

• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements. 

• Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home. 

• Coordinate non-profit partners and community organizations programming on site or offsite 

• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events. 

• Serve as resident liaison for community meetings and social services, programs, and events. 

• Identify issues and opportunities ongoing to better serve residents and support Fairstead’s mission. 

• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events. 

• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines. 

• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance. 

• Maintain consistent documentation of program activities, case management notes, and reports 

• Perform other related duties as required. 

QUALIFICATIONS: 

• Bachelor’s degree in liberal arts, social work, or related field; preferred.  

• LMSW preferred but not required. AmeriCorps and VISTA experience welcomed. 

• Demonstrated volunteer and community experience. 

• Bilingual in Spanish and English preferred. 

• Positive outgoing attitude and excellent customer service skills. 

• Proficient listener with excellent interpersonal skills, including tact and diplomacy. 

• Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi. 

• Able to effectively present information and respond to questions from management, vendors, and associates. 

• Adhere to tight deadlines and quick turnaround for deliverables. 

• Ability to work collaboratively in a dynamic environment where adaptability is imperative. 

• Strong written and oral skills. 

• Accurate with a strong attention to detail. 

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Our Partnership Program is a key initiative for the company. The Partner Account Manager’s primary duty is to engage, build and develop Human Interest’s key accounts and growth opportunities. We're looking for a forward-thinking, meticulously organized, and self-motivated sales professional who can thrive in a fast-paced environment.  You'll accelerate our partner relationships to help us exponentially reach more small and medium businesses across the United States, which is essential to our growth. This role requires someone who is proactive, creative, and can exercise their own discretion and judgment to create their own solutions when needed.

What you get to do every day

• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space
• Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities 
• Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance 
• Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.)
• Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

What you bring to the role

• 2+ years of experience building, developing, and maintaining relationships with tech and human capital management (HCM) partners, benefit brokers, CPA's and financial advisors in the SMB space (including territory sales and business development)
• Successful - Proven track record of success in a quota driven sales environment
• Passionate - You are a highly motivated individual contributor and relationship builder that can operate independently
• Dynamic - You can thrive in a fast-paced, and ever-changing environment
• Resilient—You bounce back from setbacks quickly, are resourceful, and find creative ways to get things done.
• Solutions-oriented - Willingness to get your hands dirty while managing and solving operational partnership issues
• Extraordinary communication and interpersonal skills — people trust you and sense that you are advocating for something you believe.
• Tech-savvy - familiarity using Salesforce to manage sales cycles is preferred
• Growth mindset - You can embrace feedback and hold yourself accountable.
• Coachable- Ability to absorb information, training, and guidance and successfully implement and execute
• Travel - Ability to be In the field 3 days/week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, we consider a number of factors to determine the appropriate pay range for each position, including the cost of labor in different markets across the U.S. The total On Target Earnings (OTE) for the role described in this job posting is $130,000 - $140,000 which includes a base salary of $70,000, and a variable target compensation of $70,000. The specific pay rate offered is based on the candidate’s relevant skills and experience. Base pay is just one component of our Total Rewards package, which also includes a comprehensive suite of physical, financial, and mental wellness benefits. Additionally, employees receive stock option grants, enhancing long-term financial growth and investment in our company's success.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! 

We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.

Upcoming Start Dates:

About the Role

As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Training and Schedules

• Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
• Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
• Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
• Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
• Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
• Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.

CLASS A:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
• 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
• 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
• 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
• 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
• 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
• 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off

CLASS B:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

CLASS C:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

Pay, Benefits,and Career Growth 

• Starting Pay: $16.25 per hour 
• Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) 
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
• Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. 
• Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.

What We’re Looking For

• Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
• Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
• Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
• Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
• Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
• Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.

Position Requirements

• Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
• Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
• Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
• Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
• Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
• Background Check: Must successfully pass a criminal background screening.
• Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.

Remote Technology Requirements

To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop (manufactured in 2020 or later).
• Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
• Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
• Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
• Peripherals: Webcam and a usb-wired headset.
• Browser: Google Chrome (23+) or Mozilla Firefox (3+).
• Internet: Secure, wired high-speed connection (no Wi-Fi).
• Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
• Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.

Incompatible Devices (Not Allowed):

• Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. 
• Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
• Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
• Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
• Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.

Before Applying: Verify Your Windows Version:

As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.

• Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
• Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
• Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
• Upgrades are typically free and take only a few minutes.

The Hiring Process

Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.

The Step-by-Step Journey:

• Application: Submit your information through our careers page—it only takes a few minutes!
• Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
• The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
• Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
• Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
• Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.

Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA

WE WANT TO HEAR FROM YOU, APPLY TODAY! 

If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.

Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! 

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Overview

*Candidates must be geographically located in or near Alabama, Arkansas, Louisiana, Tennessee, Mississippi. 

If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers.

Your Impact

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role:

As a Senior Mechanical Engineer at Relativity, you will be responsible for design, fabrication, and modification of test stands for our Terran 1 and Terran R engines and stages.  Engineers at our Stennis facility are engaged directly with construction and maintenance activities in the field, across a variety of hours to years-long project scales. This position will be titled Senior Propulsion Test Engineer within the organization.

• Design advanced propulsion test stands, including 3D modeling, fluids and structural analysis, fabrication drawings, fluids P&IDs, component lists, and detailed work instructions
• Supervise the construction, commissioning, and initial operations of these facilities
• Solve a variety of technical problems, across broad ranges of timeframe, complexity, cost, and long-term impact
• Support operations on and perform related improvements to existing test stands
• Ability to work occasional night shifts

About You:

• Bachelor's degree in mechanical engineering, aerospace engineering, or a related field and 5+ years of combined engineering experience is required
  • Prior experience in aerospace is not required
  • Varied perspectives & backgrounds strengthen our team
• Ownership of propulsion or structural test related projects including design, analysis, construction, and commissioning from beginning to end as well as proficiency in 3D modeling and drafting, including GD&T
• Demonstrated engineering fundamentals in thermal, structural, and fluids analysis as well as a demonstrated drive to deliver on tight schedules, especially when unconventional & creative solutions are necessary
• Hands-on fabrication experience using common power tools for projects at work/home/school
• Knowledge of fluid components such as valves, regulators, and instrumentation as well as experience designing, fabricating, and operating complex fluid systems
• This position requires a valid driver's license in order to operate vehicles on the test site

Nice to have but not required:

• Experience with FEA or CFD
• Hands-on experience with metalworking, welding, hydraulics, manufacturing, etc.
• In depth knowledge of manufacturing processes, material selection, inspection, precision measurement, and non-destructive testing

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role:

As a Senior Propulsion Test Engineer at Relativity, you will be responsible for design, fabrication, and modification of test stands for our Terran 1 and Terran R engines and stages.  Engineers at our Stennis facility are engaged directly with construction and maintenance activities in the field, across a variety of hours to years-long project scales. This position will be titled Senior Propulsion Test Engineer within the organization.

• Design advanced propulsion test stands, including 3D modeling, fluids and structural analysis, fabrication drawings, fluids P&IDs, component lists, and detailed work instructions
• Supervise the construction, commissioning, and initial operations of these facilities
• Solve a variety of technical problems, across broad ranges of timeframe, complexity, cost, and long-term impact
• Support operations on and perform related improvements to existing test stands
• Ability to work occasional night shifts

About You:

• Bachelor's degree in mechanical engineering, aerospace engineering, or a related field and 5+ years of combined engineering experience is required
  • Prior experience in aerospace is not required
  • Varied perspectives & backgrounds strengthen our team
• Ownership of propulsion or structural test related projects including design, analysis, construction, and commissioning from beginning to end as well as proficiency in 3D modeling and drafting, including GD&T
• Demonstrated engineering fundamentals in thermal, structural, and fluids analysis as well as a demonstrated drive to deliver on tight schedules, especially when unconventional & creative solutions are necessary
• Hands-on fabrication experience using common power tools for projects at work/home/school
• Knowledge of fluid components such as valves, regulators, and instrumentation as well as experience designing, fabricating, and operating complex fluid systems
• This position requires a valid driver's license in order to operate vehicles on the test site

Nice to have but not required:

• Experience with FEA or CFD
• Hands-on experience with metalworking, welding, hydraulics, manufacturing, etc.
• In depth knowledge of manufacturing processes, material selection, inspection, precision measurement, and non-destructive testing

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team: 

Relativity Space is on a mission to better connect humanity to space and the universe beyond our planet. With decades of experience scaling world-class technology organizations like Google, CEO Eric Schmidt is guiding Relativity into its next phase: advancing Terran R toward launch and building the foundation for long-term impact. 

The Terrestrial Software team is building the foundation for an automated rocket factory and integrated launch platform. Their mission is to automate and streamline workflows across the entire lifecycle of Terran R, from raw material intake to launch operations and eventually manufacturing on Mars. Today, that means partnering directly with teams across design, materials, manufacturing, and test and launch to design, implement, and deploy end user enterprise-wide applications, industrial automation, data analytics infrastructure, and next-generation AI to solve real problems and accelerate progress. Long term, the team is laying the groundwork for a modular, scalable software platform that can power highly autonomous operations on Earth and beyond. This is a team for builders and thinkers who thrive on cross-functional impact and want to shape the digital backbone of our future in space.

About the Role:

Designs and maintains the controller processes that run on safety-critical hardware, focusing on fast, deterministic binaries, memory-based IPC, and integration with field and TCP-based protocols.

About You: 

• You have 6+ years of experience building C++ or Rust software that runs on or near safety-critical hardware, with a strong focus on correctness and reliability
• You have deep understanding of memory management and inter-process communication (IPC), and you are comfortable designing and debugging high-performance binaries that pass data efficiently between processes
• You have hands-on experience with real-time or near-real-time execution, and you care about low jitter, latency, and throughput, using common tools to track down performance and memory bottlenecks
• You are comfortable integrating with industrial communication protocols (e.g., CAN, LXI, Modbus, RMC/DMCP, OpenDAQ or similar), including moving data reliably over TCP between controllers and higher-level systems

Nice to haves but not required:

• Experience designing and operating systems running on a real-time OS or environments with tight real-time constraints
• Experience with lock-free or low-contention concurrency patterns for high-throughput data exchange between processes
• Familiarity with time-sensitive networking, deterministic scheduling, or other techniques used to coordinate multiple controllers in a safety-critical environment
• Prior experience bringing up or debugging hardware-in-the-loop test setups for controllers, including working directly in lab environments with instruments and test equipment

About the Team: 

Relativity Space is on a mission to better connect humanity to space and the universe beyond our planet. With decades of experience scaling world-class technology organizations like Google, CEO Eric Schmidt is guiding Relativity into its next phase: advancing Terran R toward launch and building the foundation for long-term impact. 

The Terrestrial Software team is building the foundation for an automated rocket factory and integrated launch platform. Their mission is to automate and streamline workflows across the entire lifecycle of Terran R, from raw material intake to launch operations and eventually manufacturing on Mars. Today, that means partnering directly with teams across design, materials, manufacturing, and test and launch to design, implement, and deploy end user enterprise-wide applications, industrial automation, data analytics infrastructure, and next-generation AI to solve real problems and accelerate progress. Long term, the team is laying the groundwork for a modular, scalable software platform that can power highly autonomous operations on Earth and beyond. This is a team for builders and thinkers who thrive on cross-functional impact and want to shape the digital backbone of our future in space.

About the Role:

On the Automation and Control Engineering (ACE) team, you will design, build, and operate the software that connects our automated factory, test facilities, and launch systems. ACE is responsible for the full stack—from the central platform down to the device-level software running on controllers and equipment—and your work will directly shape how Terran R is built, tested, and flown.

• * Own features end-to-end across the software development lifecycle: from problem framing and architecture through implementation, test, deployment, and operation
• Build and maintain the platform services (real-time data pipelines, orchestration, UI, alerting), automation tooling and languages, and device-level software used by teams across the company to control and monitor real hardware
• Partner directly with hardware, test, manufacturing, and launch teams to design, instrument, and continuously improve automation and control systems that are safe, observable, and resilient in production environments

About You: 

• You have 7+ years of experience in systems programming (C++ or Rust) and/or programming language implementation, with strong fundamentals in compilers, interpreters, or virtual machines
• You have built or extended domain-specific languages or execution engines for hardware automation, scientific computation, trading, or other real-time domains where correctness, latency, and memory footprint matter
• You are comfortable designing fast, low-allocation code paths and reasoning about performance in terms of cache behavior, allocation patterns, and data layout
• You are excited to work on a proprietary language used for live hardware control and calculations, and to collaborate closely with users to evolve the language and runtime in a safety-critical context

Nice to haves but not required:

• Academic or industry background in compilers, static analysis, formal methods, or programming languages research
• Experience implementing type systems, bytecode interpreters, JITs, or code generation pipelines optimized for low latency and small memory footprints
• Experience building scriptable automation frameworks or configuration/DSL layers on top of C++/Rust systems used to orchestrate hardware, tests, or complex workflows
• Familiarity with real-time scheduling, concurrency models, and fault-tolerance techniques used when a language or runtime is responsible for controlling physical equipment

About the Team: 

The Stennis team at Relativity Space is responsible for designing, building, and operating world-class test stands to support the Terran R stages, engines, and propulsion components. As part of this team, you will help build and operate massive outdoor test stands at the historic Stennis Space Center on the Gulf Coast, the largest rocket engine test complex in the country. Unique to this location, you will have the opportunity to get hands-on the fully integrated engine and stage assemblies, push the hardware to the limits, and witness rocket engines firing up close and personal! This team was critical to the launch success of Terran 1, among many other firsts!

About the Role:

• Design, integrate, and test acquisition hardware, instrumentation, and cameras used to support and control our Terran R rocket test stands
• Beckhoff PLCs or similar
• Pressure, temperatures, flow, level, accelerometers, solenoid valves, VFDs, heaters, etc..
• IP, SDI, and CoaXPress cameras
• Design and maintain electrical systems for use in hazardous areas
• Collaborate with cross-functional teams of engineers and technicians to support and execute projects.

About You: 

• Bachelors in either Electrical Engineering, Aerospace Engineering, Mechanical Engineering, or other related engineering discipline 
• Demonstrated electrical engineering fundamental knowledge and minimum of 3 years years of experience in a related field
• Demonstrated capability in completing a complex project, coordinating with others and meeting deadlines.

Nice to haves but not required:

• Familiarity with data and control systems (SCADA, PLC’s, NI, Beckhoff, etc.)
• Familiar with integrating sensors and actuators such as pressure transducers, RTDs, strain gages, thermocouples, solenoid valves, accelerometers, microphones, etc.
• Familiar with communications methods such as Ethernet, EtherCAT, CAN, and Modbus.
• Experience using AutoCAD Electrical

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role: 

As a Mechanical Engineer II, you will be responsible for designing and operating rocket engine test stands for our Terran R engines and stages. Engineers at our Stennis facility work within a team of engineers and technicians to build and modify test facilities, as well as participate in test campaigns to flight qualify our hardware. You will be directly engaged in daily test operations, maintenance, construction, and commissioning activities in the field. The engineer II role may include aspects of both designing ground systems [Design focus] and conducting test operations [Operations focus], possibly both. This position will be titled Propulsion Test Engineer II within the organization.

[Design focus]

• Design advanced propulsion test stands including 3D modeling, fluids, structural, and thermal analysis, fabrication drawings, fluids P&IDs, component lists, and detailed work instructions
• Supervise the construction, commissioning, and initial operations of these facilities
• Solve a variety of technical problems, across broad ranges of timeframe, complexity, cost, and long-term impact
• Support operations on and perform related improvements to existing test stands

[Operations focus]

• Create, modify, and optimize test sequences, procedures, and data review processes
• Conduct complex propulsion test operations to assess performance of rocket engines and stages
• Directly control and receive telemetry from the test stand and test articles through GUIs and an integrated software suite for control, automation, and data visualization
• Help develop new rocket engine propulsion designs based on real test data
• Potentially travel to production and launch locations, up to 25%

About You:  

• Bachelor's degree in mechanical engineering, aerospace engineering, or a related field
  • Prior experience in aerospace is not required
  • Varied perspectives & backgrounds strengthen our team
• Minimum of 2 years of engineering experience in a related field
• Demonstrated engineering fundamentals in thermal, structural, and fluids analysis
• Demonstrated drive to deliver on tight schedules, especially when unconventional & creative solutions are necessary
• Hands-on fabrication experience using common power tools for projects at work/home/school
• Ability to work occasional night shifts
• This position requires a valid driver's license in order to operate vehicles on the test site

Nice to haves but not required:  

• Proficiency in 3D modeling and drafting, including GD&T
• Hands-on experience with metalworking, welding, hydraulics, manufacturing, etc.
• Working knowledge of fluid components such as valves, regulators, and instrumentation
• Ability to understand and develop fluid P&IDs (Plumbing and Instrumentation Diagrams) for large-scale test stands and supporting ground equipment
• Experience safely operating complex fluid systems, including high pressure gas, cryogenic fluids, flammables, and hydraulics
• Ability to work occasional night shifts

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team:

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

 About the Role:

• Serve as an Electrical Engineer connecting various internal technical teams to define electrical requirements and develop solutions on a wide variety of projects.
• Act as the owner’s representative to external consultants, contractors, and government agencies.
• Manage electrical utility construction activities for test stand facilities, including developing conceptual drawings/designs, requests for proposals, competitive bidding, bid evaluations, subcontractor selection, and subcontractor management for Stennis Space Center sites and other facilities across Relativity’s real estate portfolio.
• Maintain and troubleshoot the existing electrical distribution system, including developing maintenance and testing procedures for all AC power distribution equipment.
• Lead the design of electrical distribution systems for the Terran R and A2 test complexes.
• Manage day-to-day construction activities in coordination with the project manager for the Terran R test complex.
• Oversee commissioning and maintenance of systems and equipment.
• Support and troubleshoot AC power requests for Stennis Space Center facilities.

About You:

• Bachelor’s degree in Electrical Engineering or a related engineering field.
• Minimum of 1 year of experience working on electrical power systems.
• Familiarity with NFPA 70 (NEC).
• Experience in at least one of the following areas: analysis/design, hands-on field work, project management, or project execution.

  Nice to Haves (Not Required):

• Experience with the design and operation of aerospace test infrastructure.
• Ability to manage multiple projects simultaneously.
• Background in construction, commissioning, operations, troubleshooting, or maintenance of low-voltage power systems.
• Experience with electrical distribution design, hazard classification, single-line diagrams, breaker coordination, arc flash analysis, bid solicitation, contractor selection, construction management, permitting, and QA/QC.
• Engineering Intern (EI) or Professional Engineer (PE) certification in Power.
• Proficiency with AutoCAD or Bluebeam.
• Experience with electrical power system analysis software (preferably EasyPower).
• Familiarity with NFPA 70E or NESC.
• Experience purchasing electrical hardware and materials.

About the Team: 

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role:

• Ensure accurate tracking and delivery of parts, kits, and assemblies from inventory to propulsion technicians at multiple workcenters
• Fill and maintain floor stock for common parts, tooling, and consumables across multiple workcenters
• Provide feedback on work instructions and Bills of Materials (BoMs) to ensure accuracy for flight-critical parts
• Establish new part flows for workcenters and apply consistent standards both locally and company-wide
• Work closely with engineering, technicians, inventory, and planning to resolve part shortages, improve efficiency, and minimize delays

About You: 

• 2+ years experience as a Production Coordinator or similar role
• 2+ years experience using ERP, MES, and/or WMS software
• Experience working in a dynamic, ambiguous environment with shifting priorities
• Strong computer literacy; able to quickly learn new software platforms
• Highly organized, responsive, and capable of driving consistency across sites
• Willingness to travel up to 10% to production and launch sites
• Must be able to lift 35 lbs unassisted
• Flexible schedule with ability to work overtime, non-standard shifts, and adjust as needed to meet company goals
• Ability to perform lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying as part of regular job functions
• Willingness to work in extreme outdoor environments, including heat, cold, wind, and rain

Nice to haves but not required:

• Experience in aerospace or automotive manufacturing
• Familiarity with Infor LN (ERP), Manufacturo (MES), and/or Jira (ticketing system)
• Ability to generate automated reports (e.g., part shortages) using SQL database querying
• Knowledge of Environmental, Health, and Safety (EHS) guidelines

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role: 

As an entry level Propulsion Test Engineer, you will be responsible for designing and operating rocket engine test stands for our Terran R engines and stages. Entry level engineers at our Stennis facility work in partnership with experienced operations and ground systems engineers and technicians to build and modify test facilities, as well as participate in test campaigns to flight qualify our hardware. You will be directly engaged in daily test operations, maintenance, construction, and commissioning activities in the field. The entry level role may include aspects of both designing ground systems [Design focus] and conducting test operations [Operations focus].

[Design focus]

• Design advanced propulsion test stands including 3D modeling, fluids, structural, and thermal analysis, fabrication drawings, fluids P&IDs, component lists, and detailed work instructions
• Supervise the construction, commissioning, and initial operations of these facilities
• Solve a variety of technical problems, across broad ranges of timeframe, complexity, cost, and long-term impact
• Support operations on and perform related improvements to existing test stands

[Operations focus]

• Create, modify, and optimize test sequences, procedures, and data review processes
• Conduct complex propulsion test operations to assess performance of rocket engines and stages
• Directly control and receive telemetry from the test stand and test articles through GUIs and an integrated software suite for control, automation, and data visualization
• Help develop new rocket engine propulsion designs based on real test data
• Potentially travel to production and launch locations, up to 25%. 
  • This role requires a valid driver's license in order to operate vehicles while on the test site

About You:  

• Bachelor's degree in mechanical engineering, aerospace engineering, or a related field
  • Prior experience in aerospace is not required
• Hands-on fabrication experience using common power tools for projects at work/home/school
• This role requires a valid driver's license in order to operate vehicles while on the test site

Nice to haves but not required:  

• Drive to deliver on tight schedules, especially when unconventional & creative solutions are necessary
• Proficiency in 3D modeling and drafting, including GD&T
• Strong engineering fundamentals in Thermal, Structures, and Fluids
• Hands-on experience with metalworking, welding, hydraulics, manufacturing, etc.
• Working knowledge of fluid components such as valves, regulators, and instrumentation
• Ability to understand and develop fluid P&IDs (Plumbing and Instrumentation Diagrams) for large-scale test stands and supporting ground equipment
• Experience safely operating complex fluid systems, including high pressure gas, cryogenic fluids, flammables, and hydraulics
• Ability to work occasional evening shifts

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role: 

As a Propulsion Test Engineer II, you will be responsible for designing and operating rocket engine test stands for our Terran R engines and stages. Engineers at our Stennis facility work within a team of engineers and technicians to build and modify test facilities, as well as participate in test campaigns to flight qualify our hardware. You will be directly engaged in daily test operations, maintenance, construction, and commissioning activities in the field. The engineer II role may include aspects of both designing ground systems [Design focus] and conducting test operations [Operations focus], possibly both.

[Design focus]

• Design advanced propulsion test stands including 3D modeling, fluids, structural, and thermal analysis, fabrication drawings, fluids P&IDs, component lists, and detailed work instructions
• Supervise the construction, commissioning, and initial operations of these facilities
• Solve a variety of technical problems, across broad ranges of timeframe, complexity, cost, and long-term impact
• Support operations on and perform related improvements to existing test stands

[Operations focus]

• Create, modify, and optimize test sequences, procedures, and data review processes
• Conduct complex propulsion test operations to assess performance of rocket engines and stages
• Directly control and receive telemetry from the test stand and test articles through GUIs and an integrated software suite for control, automation, and data visualization
• Help develop new rocket engine propulsion designs based on real test data
• Potentially travel to production and launch locations, up to 25%

About You:  

• Bachelor's degree in mechanical engineering, aerospace engineering, or a related field
  • Prior experience in aerospace is not required
  • Varied perspectives & backgrounds strengthen our team
• Minimum of 2 years of engineering experience in a related field
• Demonstrated engineering fundamentals in thermal, structural, and fluids analysis
• Demonstrated drive to deliver on tight schedules, especially when unconventional & creative solutions are necessary
• Hands-on fabrication experience using common power tools for projects at work/home/school
• Ability to work occasional night shifts
• This position requires a valid driver's license in order to operate vehicles on the test site

Nice to haves but not required:  

• Proficiency in 3D modeling and drafting, including GD&T
• Hands-on experience with metalworking, welding, hydraulics, manufacturing, etc.
• Working knowledge of fluid components such as valves, regulators, and instrumentation
• Ability to understand and develop fluid P&IDs (Plumbing and Instrumentation Diagrams) for large-scale test stands and supporting ground equipment
• Experience safely operating complex fluid systems, including high pressure gas, cryogenic fluids, flammables, and hydraulics
• Ability to work occasional night shifts

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role: 

As a Propulsion Test Technician, you will perform functions in daily test operations supporting engine testing, building of new test stand facilities, and modifying existing test stands. 

• Perform the installation, operational checkouts, troubleshooting, and maintenance of test stand equipment and hardware
• Fabrication, installation, troubleshooting, and maintenance of fluid system tubing and hardware
• Assemble, install, checkout, and maintain a wide array of components that include sensors for fluid system monitoring
• Proactively perform work according to procedures, specifications, and test instructions
• Disassembly and precision cleaning of valves, regulators, and other components
• Monitor and maintain an inventory of consumables, tooling, and equipment
• Must be able to lift a minimum of 50 lbs unassisted
• Must be able to stand for extended periods
• Must be able to stoop, bend, crawl, and maneuver in tight spaces
• This position will require occasional night shifts, weekends and possible travel

About You:  

Basic experience in medium to heavy industrial maintenance, instrumentation, data and control systems, avionics hardware, and/or mechanical systems OR Associates degree in related mechanical of electrical technical discipline. Each technician has a primary focus area: mechanical or instrumentation. Below are skills needed for all technicians as well as skills necessary for each focus area.

• Ability to operate a wide range of hand and power tools for fabrication operations

Skills needed for each focus area:

• Mechanical:
  • Experience with fluid/pneumatic systems and their components
  • Experience with mechanical components and their systems
• Instrumentation:
  • Experience with electronic circuits and sensor types used to measure temperature, pressure, flow, displacement, and vibration
  • Experience with electronic test equipment, e.g. oscilloscopes, signal generators, and/or multi-meters

Nice to haves but not required:  

• Experience operating industrial warehouse equipment
• Operational understanding of sensor types used to measure temperature, pressure, flow, and displacement
• Experience installing and making repairs to instrumentation, data acquisition systems, and/or avionics systems
• Experience fabricating, installing, and checking out fluid system tubing and hardware

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About the Team: 

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role:

• Oversight: Conduct in-process and final inspections of propulsion components, stage assemblies, and integrated hardware using precision measurement tools, CAD models, engineering drawings, process specifications, and work instructions.
• Processes: Review hardware requirements and determine acceptance status based on defined criteria. Document inspection results, including any nonconformances or deviations. Perform foreign object debris (FOD) inspections, hardware status tracking, and system walkdowns of engine and stage assemblies.
• Mentorship: Provide technical guidance during in-process work to support adherence to company and applicable industry standards.
• Collaboration: Work cross-functionally with Test Operations, Manufacturing, and Engineering teams to support program goals. Communicate effectively with team members and stakeholders.
• Analysis: Perform inspections to identify issues and support root cause analysis and corrective actions.

About You: 

• 4+ years of experience as a Quality Inspector in aerospace, aviation, or a related industry, or equivalent combination of education and experience
• Experience with in-process inspections, precision measurement techniques, and inspection tools
• Ability to follow established standards and procedures
  
• Ability to lift a minimum of 50 lbs. unassisted and stand for extended periods. 
• Ability to perform job duties that may include lifting, standing, bending, or working in confined spaces, with or without reasonable accommodation
• Willingness to work varied schedules, including nights, weekends, and occasional travel, as needed.

Nice to haves but not required:

• Experience with structural, airframe, or large assembly inspections
• Background in aviation maintenance, aircraft inspection, or related quality roles
• Experience with quality management systems such as AS9100 or ISO 9001
• Familiarity with tools such as NX, Teamcenter, LN, or Manufacturing Execution Systems (MES)
• Proficiency with standard computer applications (e.g., Microsoft Office)
  

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Your Impact

At Axon, we’re transforming public safety with technology that saves lives. As an Account Executive for Fixed License Plate Recognition (LPR) Cameras, you’ll be the subject matter expert partnering with Key Account Leaders (KALs) to deliver cutting-edge, integrated LPR solutions to law enforcement agencies across the country. You’ll play a critical role in expanding our reach, unlocking new revenue, and helping agencies solve real-world problems through advanced vehicle recognition and data-driven policing.

What You’ll Do

• Lead LPR Sales Strategy: Drive sales of Axon’s Fixed LPR cameras by identifying use cases, crafting tailored solutions, and closing deals in collaboration with Key Account Leaders.
• Be the Technical Expert: Act as the go-to resource for LPR product knowledge, implementation logistics, data workflows, and competitive differentiation.
• Support Complex Sales Cycles: Partner with KALs to engage decision-makers, RFPs, and drive long-term strategic opportunities within large public safety agencies.
• Deliver Demos & Field Proofs: Coordinate and deliver compelling product demonstrations, pilots, and customer education sessions to showcase the impact of Axon’s LPR technology.
• Collaborate Cross-Functionally: Work closely with Product, Engineering, Legal, Customer Success, and Field Sales to ensure smooth pre-sales and post-sale transitions.
• Champion the Customer Voice: Bring field insights back to internal teams to improve product-market fit and deliver long-term customer value.

What You Bring

• 5+ years of experience in B2B sales, ideally in public safety, SaaS, or smart infrastructure
• Proven track record of managing long, multi-stakeholder sales cycles and exceeding quota
• Strong technical aptitude — comfortable explaining camera systems, data integrations, and cloud software to both IT and non-technical users
• Experience collaborating with Key Account Executives or sales teams on strategic accounts
• Deep understanding of the public safety/government procurement landscape, including RFPs, budgets, and grants
• Excellent communication and storytelling skills — both written and verbal
• High integrity, mission alignment, and the ability to build trust with law enforcement customers
• Willingness to travel 30–50% to customer sites, events, and demos

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work