People Solutions Specialist (FTC)

As part of our HR Operating Model HR is created an agile and flexible team that focuses on solving cross-Business Unit (“BU”) talent challenges, supporting HR and enabling the BUs to continue driving improvement and moving away from traditional silos.  

The People Solutions team will sit within the Change and Workforce Transformation team and be aligned to a specific BU. It will work with the BUHR Team of Senior People Partners, People Services, and the Centers of Expertise (“CoE”) to lead specific projects that have been identified as key priorities. 

Projects may include enterprise-wide talent initiatives or activities that are BU specific. 

You will report to the Director, People Solutions. Location and time zone are flexible, as long as business needs are met. This is a fixed term contract until the end of 2026. 

Here’s what you’ll be doing: 

Solve our greatest talent challenges and implement solutions that deliver value to the overall Inizio group, HR, and the Business while furthering the development of our talent strategy.  

Specifically:  

• Support the BU and BU Sr. People Partners in the execution of HR plans and processes for their BU including recruiting and retention plans, career development, compensation and benefits processes, and talent management
• Collaborate with the CoEs to address HR needs at the BU level and provide input to the CoE methodologies and plans to adapt to the specific business divisions
• Escalate complex issues to Sr. People Partner and People Solutions as needed and regularly inform on performance, initiative progress, and risks
• Support the BU to address structural issues and provide input/help in implementing reorganization when necessary
• Articulate the capabilities, resources, and actions needed to close talent gaps or optimize the workforce  
• Proactively promote and maintain an environment where the company’s values are demonstrated
• Support the implementation of key HR initiatives
• Support the People Solutions Lead in working collaboratively across different teams / functions to deliver projects that improve / enhance Inizio HR practices
• Have the opportunity to work across the HR organization

What do you bring to the Role? 

• Experience with HR practices including training, organization design, HR metrics, performance management and compensation
• Excellent interpersonal and communication skills including the ability to collaborate cross-functionally 
• Ability to coach employees and managers
• Experience in development and implementation of HR initiatives  
• Ability to prioritize and manage HR processes
• Working knowledge of HR related laws and regulations
• Self-starter with proactive, consultative approach to partner with agency leaders
• Ability to maintain strict confidentiality
• Excellent project management and organizational skills  
• Desire to work both within your BU and across INIZIO

Why Join Inizio?

• Chance to deliver solution focused people initiatives
• Collaborative, purpose-driven global organisation
• Remote working model
• Competitive reward and benefits package

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

#LI-PW2

#LI-REMOTE

Senior Fulfilment Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Production Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Warehouse and Distribution Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Sony Music’s Product, Design, Engineering & Global Operations (PDEGO) team is seeking a Vice President of Engineering within our Content product team.

About the Role:

As a Senior HRBP for our Global Go-To-Market (GTM) organization, you will be a primary architect of our "Future of Work" strategy. Your mission is to balance high-volume operational partnership with a transformative mandate: redesigning roles for an AI-integrated world. You will bridge the gap between business strategy and people excellence, ensuring our GTM teams are skilled, motivated, and highly enabled to scale.

What makes this role different?  Unlike standard HRBP roles that focus on maintenance, this is a build and redesign role. You are joining an organization where you are expected to challenge the status quo, use AI to reinvent your own job, and work under a manager who is deeply committed to your career acceleration. We use Wrike to manage our workflows, ensuring total transparency and collaboration across the global People team.

Your Impact:

• Future of Work & AI Integration: Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Elevating Talent Reviews: Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• The "Next Job Ready" Program: Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Strategic GTM Partnership: Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Operational Excellence: Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Operational Automation: You will be expected to relentlessly identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes to shift the GTM People team from manual execution to strategic oversight. 

Your Qualifications:

• Experience: Proven track record as an HRBP in a high-growth tech environment, specifically supporting Sales, Marketing, or Customer Success teams.
• Organizational Design: Experience in role mapping, leveling, and building competency-based Skills Matrices.
• Coaching & Influence: Demonstrated ability to sit in on difficult conversations and provide immediate, actionable feedback to leadership.
• Pragmatic Problem Solving: Ability to hear "cues" in business discussions, translate them into problems, and solve them using a mix of data and intuition.
• Seniority: Expert-level understanding of local labor laws, employee relations, and performance management frameworks.
• Technical Literacy: Proficiency in G Suite and experience working within a Project Management or System of Record tool (like Wrike, Notion, Asana etc) is required; you must be comfortable managing your entire body of work, tracking projects, and collaborating asynchronously within a centralized productivity platform.

Standout Qualities:

• AI-Adopted Baseline: You don’t just use AI to "polish emails." You are a tinkerer who spends time daily building personal GPTs/Gems, reading up on the latest tools, and documenting how to automate your own HR processes.
• High-Energy Motivation: You bring a driven, "excited" personality to the team and are genuinely motivated by the pace of a transforming organization.
• Data Tinkerer: You are comfortable diving into spreadsheets or HRIS data to prove a hypothesis or track the success of your programs via NPS and feedback scores.

Team Dynamics:

• Reporting: You will report directly to the Lead HRBP for GTM & Marketing, joining a team that values high enablement and professional growth.
• The Neighborhood: You’ll collaborate daily with the internal HRBP team, HR Ops, Stakeholders, and Finance.
• Stakeholders: Your primary partners will be Director-level leaders and their direct reports (-1 managers), along with the heartbeat of our organization - the employees.

Our Work Style:

Environment: We operate in a high-paced, ever-changing, and flexible environment. If you are near a Wrike hub, we recommend coming in 2–3 times a week. For remote employees, travel to our Prague or Cyprus offices is expected roughly once every 3 months.

Tool Stack: We live in Wrike for project management and productivity, and utilize G Suite, UKG, and Engagedly.

Methodology: We follow a meritocracy; we reward high performance, drive, and the ability to solve complex problems independently.

The Competitive Hook: This role offers the rare chance to move beyond maintenance and into role-design and AI-integration, working under a manager dedicated to your career growth.

Why Join Wrike?

• 5 Weeks of paid vacation
• Sick Leave Compensation 
  • 5 Paid Uncertified Sick Days
  • 2 weeks fully paid w/ medical certificate, additional 
  • 4 weeks paid at 80% salary rate
• Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Meal Vouchers (CZK 220 per working day)
• Annual Prague Travel Card (Lítačka)
• Hybrid Working Model
• Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus

About the Role:

As a Senior HRBP for our Global Go-To-Market (GTM) organization, you will be a primary architect of our "Future of Work" strategy. Your mission is to balance high-volume operational partnership with a transformative mandate: redesigning roles for an AI-integrated world. You will bridge the gap between business strategy and people excellence, ensuring our GTM teams are skilled, motivated, and highly enabled to scale.

What makes this role different?  Unlike standard HRBP roles that focus on maintenance, this is a build and redesign role. You are joining an organization where you are expected to challenge the status quo, use AI to reinvent your own job, and work under a manager who is deeply committed to your career acceleration. We use Wrike to manage our workflows, ensuring total transparency and collaboration across the global People team.

Your Impact:

• Future of Work & AI Integration: Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Elevating Talent Reviews: Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• The "Next Job Ready" Program: Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Strategic GTM Partnership: Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Operational Excellence: Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Operational Automation: You will be expected to relentlessly identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes to shift the GTM People team from manual execution to strategic oversight. 

Your Qualifications:

• Experience: Proven track record as an HRBP in a high-growth tech environment, specifically supporting Sales, Marketing, or Customer Success teams.
• Organizational Design: Experience in role mapping, leveling, and building competency-based Skills Matrices.
• Coaching & Influence: Demonstrated ability to sit in on difficult conversations and provide immediate, actionable feedback to leadership.
• Pragmatic Problem Solving: Ability to hear "cues" in business discussions, translate them into problems, and solve them using a mix of data and intuition.
• Seniority: Expert-level understanding of local labor laws, employee relations, and performance management frameworks.
• Technical Literacy: Proficiency in G Suite and experience working within a Project Management or System of Record tool (like Wrike, Notion, Asana etc) is required; you must be comfortable managing your entire body of work, tracking projects, and collaborating asynchronously within a centralized productivity platform.

Standout Qualities:

• AI-Adopted Baseline: You don’t just use AI to "polish emails." You are a tinkerer who spends time daily building personal GPTs/Gems, reading up on the latest tools, and documenting how to automate your own HR processes.
• High-Energy Motivation: You bring a driven, "excited" personality to the team and are genuinely motivated by the pace of a transforming organization.
• Data Tinkerer: You are comfortable diving into spreadsheets or HRIS data to prove a hypothesis or track the success of your programs via NPS and feedback scores.

Team Dynamics:

• Reporting: You will report directly to the Lead HRBP for GTM & Marketing, joining a team that values high enablement and professional growth.
• The Neighborhood: You’ll collaborate daily with the internal HRBP team, HR Ops, Stakeholders, and Finance.
• Stakeholders: Your primary partners will be Director-level leaders and their direct reports (-1 managers), along with the heartbeat of our organization - the employees.

Our Work Style:

Environment: We operate in a high-paced, ever-changing, and flexible environment. If you are near a Wrike hub, we recommend coming in 2–3 times a week. For remote employees, travel to our Prague or Cyprus offices is expected roughly once every 3 months.

Tool Stack: We live in Wrike for project management and productivity, and utilize G Suite, UKG, and Engagedly.

Methodology: We follow a meritocracy; we reward high performance, drive, and the ability to solve complex problems independently.

The Competitive Hook: This role offers the rare chance to move beyond maintenance and into role-design and AI-integration, working under a manager dedicated to your career growth.

About the Role:

As a Senior HRBP for our Global Go-To-Market (GTM) organization, you will be a primary architect of our "Future of Work" strategy. Your mission is to balance high-volume operational partnership with a transformative mandate: redesigning roles for an AI-integrated world. You will bridge the gap between business strategy and people excellence, ensuring our GTM teams are skilled, motivated, and highly enabled to scale.

What makes this role different?  Unlike standard HRBP roles that focus on maintenance, this is a build and redesign role. You are joining an organization where you are expected to challenge the status quo, use AI to reinvent your own job, and work under a manager who is deeply committed to your career acceleration. We use Wrike to manage our workflows, ensuring total transparency and collaboration across the global People team.

Your Impact:

• Future of Work & AI Integration: Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Elevating Talent Reviews: Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• The "Next Job Ready" Program: Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Strategic GTM Partnership: Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Operational Excellence: Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Operational Automation: You will be expected to relentlessly identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes to shift the GTM People team from manual execution to strategic oversight. 

Your Qualifications:

• Experience: Proven track record as an HRBP in a high-growth tech environment, specifically supporting Sales, Marketing, or Customer Success teams.
• Organizational Design: Experience in role mapping, leveling, and building competency-based Skills Matrices.
• Coaching & Influence: Demonstrated ability to sit in on difficult conversations and provide immediate, actionable feedback to leadership.
• Pragmatic Problem Solving: Ability to hear "cues" in business discussions, translate them into problems, and solve them using a mix of data and intuition.
• Seniority: Expert-level understanding of local labor laws, employee relations, and performance management frameworks.
• Technical Literacy: Proficiency in G Suite and experience working within a Project Management or System of Record tool (like Wrike, Notion, Asana etc) is required; you must be comfortable managing your entire body of work, tracking projects, and collaborating asynchronously within a centralized productivity platform.

Standout Qualities:

• AI-Adopted Baseline: You don’t just use AI to "polish emails." You are a tinkerer who spends time daily building personal GPTs/Gems, reading up on the latest tools, and documenting how to automate your own HR processes.
• High-Energy Motivation: You bring a driven, "excited" personality to the team and are genuinely motivated by the pace of a transforming organization.
• Data Tinkerer: You are comfortable diving into spreadsheets or HRIS data to prove a hypothesis or track the success of your programs via NPS and feedback scores.

Team Dynamics:

• Reporting: You will report directly to the Lead HRBP for GTM & Marketing, joining a team that values high enablement and professional growth.
• The Neighborhood: You’ll collaborate daily with the internal HRBP team, HR Ops, Stakeholders, and Finance.
• Stakeholders: Your primary partners will be Director-level leaders and their direct reports (-1 managers), along with the heartbeat of our organization - the employees.

Our Work Style:

Environment: We operate in a high-paced, ever-changing, and flexible environment. If you are near a Wrike hub, we recommend coming in 2–3 times a week. For remote employees, travel to our Prague or Cyprus offices is expected roughly once every 3 months.

Tool Stack: We live in Wrike for project management and productivity, and utilize G Suite, UKG, and Engagedly.

Methodology: We follow a meritocracy; we reward high performance, drive, and the ability to solve complex problems independently.

The Competitive Hook: This role offers the rare chance to move beyond maintenance and into role-design and AI-integration, working under a manager dedicated to your career growth.

About the Role:

As a Senior HRBP for our Global Go-To-Market (GTM) organization, you will be a primary architect of our "Future of Work" strategy. Your mission is to balance high-volume operational partnership with a transformative mandate: redesigning roles for an AI-integrated world. You will bridge the gap between business strategy and people excellence, ensuring our GTM teams are skilled, motivated, and highly enabled to scale.

What makes this role different?  Unlike standard HRBP roles that focus on maintenance, this is a build and redesign role. You are joining an organization where you are expected to challenge the status quo, use AI to reinvent your own job, and work under a manager who is deeply committed to your career acceleration. We use Wrike to manage our workflows, ensuring total transparency and collaboration across the global People team.

Your Impact:

• Future of Work & AI Integration: Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Elevating Talent Reviews: Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• The "Next Job Ready" Program: Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Strategic GTM Partnership: Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Operational Excellence: Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Operational Automation: You will be expected to relentlessly identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes to shift the GTM People team from manual execution to strategic oversight. 

Your Qualifications:

• Experience: Proven track record as an HRBP in a high-growth tech environment, specifically supporting Sales, Marketing, or Customer Success teams.
• Organizational Design: Experience in role mapping, leveling, and building competency-based Skills Matrices.
• Coaching & Influence: Demonstrated ability to sit in on difficult conversations and provide immediate, actionable feedback to leadership.
• Pragmatic Problem Solving: Ability to hear "cues" in business discussions, translate them into problems, and solve them using a mix of data and intuition.
• Seniority: Expert-level understanding of local labor laws, employee relations, and performance management frameworks.
• Technical Literacy: Proficiency in G Suite and experience working within a Project Management or System of Record tool (like Wrike, Notion, Asana etc) is required; you must be comfortable managing your entire body of work, tracking projects, and collaborating asynchronously within a centralized productivity platform.

Standout Qualities:

• AI-Adopted Baseline: You don’t just use AI to "polish emails." You are a tinkerer who spends time daily building personal GPTs/Gems, reading up on the latest tools, and documenting how to automate your own HR processes.
• High-Energy Motivation: You bring a driven, "excited" personality to the team and are genuinely motivated by the pace of a transforming organization.
• Data Tinkerer: You are comfortable diving into spreadsheets or HRIS data to prove a hypothesis or track the success of your programs via NPS and feedback scores.

Team Dynamics:

• Reporting: You will report directly to the Lead HRBP for GTM & Marketing, joining a team that values high enablement and professional growth.
• The Neighborhood: You’ll collaborate daily with the internal HRBP team, HR Ops, Stakeholders, and Finance.
• Stakeholders: Your primary partners will be Director-level leaders and their direct reports (-1 managers), along with the heartbeat of our organization - the employees.

Our Work Style:

Environment: We operate in a high-paced, ever-changing, and flexible environment. If you are near a Wrike hub, we recommend coming in 2–3 times a week. For remote employees, travel to our Prague or Cyprus offices is expected roughly once every 3 months.

Tool Stack: We live in Wrike for project management and productivity, and utilize G Suite, UKG, and Engagedly.

Methodology: We follow a meritocracy; we reward high performance, drive, and the ability to solve complex problems independently.

The Competitive Hook: This role offers the rare chance to move beyond maintenance and into role-design and AI-integration, working under a manager dedicated to your career growth.

Why Join Wrike?

• 25 calendar days of paid vacation
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Bike-to-Work Scheme
• Health Insurance (Employees + Dependents)
• Life Insurance
• Income Protection
• Pension Scheme

Role: Senior Integrated Project Manager (with Account Management experience)

Location: Dublin, Ireland

About the role: 

We're seeking a Senior Project Manager to orchestrate traditional and AI-powered creative projects for premium brands. This role demands someone who can seamlessly blend traditional project management excellence with innovative AI production methodologies, particularly suited to luxury, and premium sector work. 

What you will be doing: 

Project Leadership: 

• Lead complex, multi-channel projects
• Manage integrated teams across creative, strategy, and AI production
• Drive project excellence for premium brand deliverables
• Establish and maintain project management best practices 
• Ensure optimal source allocation and timeline management 

Client & Team Management: 

• Build strong client relationships with premium brand stakeholders
• Lead internal and external project communications with the assistance of the AI Producer and Project Manager 
• Manage cross-functional team dynamics
• Drive continuous process improvement
• Maintain budget control and resource efficiency

Project Planning & Execution: 

• Develop comprehensive project plans incorporating AI workflows
• Identify and mitigate risks 
• Manage scope, timeline, and budget parameters
• Ensure quality control across all deliverables
• Drive project optimisation and efficiency

What you need to be great in this role: 

• 5+ years integrated project management experience
• Experience with premium or luxury brand projects
• Understanding of AI production processes
• Strong track record of successful project delivery
• Excellence in stakeholder management
• Proficiency in project management tools 
• Knowledge of digital asset management systems
• Budget development and tracking
• Resource allocation optimisation

Req ID: 16556

#LI-JP1 #LI-HYBRID #LI-DIRECTOR

Scopely is looking for a superstar Game Design Director to join our Star Trek Fleet Command team in Ireland, Spain, or the UK on a remote basis.

At Scopely, we care deeply about what we do and want to inspire play, every day – whether in our work environments alongside talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating in the mobile games industry, connecting millions of players around the world daily.

Star Trek Fleet Command is a standout success in the gaming industry. Launched in 2018, our in-house developed 4X MMO has continually evolved, earning its place as one of the top-grossing games on the market. Our next chapter is bold: we’re evolving the traditional 4X experience in STFC — and we need a bold design leader to shape the content and loops our players engage with on a daily basis.

What You Will Do

As a Game Design Director on STFC, you’ll own the standards, direction, and experiences that define how millions of players experience growth and mastery across our monthly content releases and beyond.

• Become the design owner and leader behind our content pipeline, directing designers and live ops specialists in crafting compelling experiences for our players
• Guide teams through the creative process, ensuring they can hit the vision of the game and deliver upon player and product needs with accuracy
• Manage and mentor designers in systems and economy design to elevate our standards and craft incredible experiences
• Fostering a high-performance culture within the department through leadership, people development, and team engagement.
• Shape the design process to ensure the standards of players are met and exceeded
• Work with design leaders to shape the future of the game economy
• Collaborate with Experienced, driven and passionate Designers, Product Managers, Analysts, and Engineers to implement features which aim to advance the genre
• Evaluate performance using data, player feedback, and your own playtest experience
• Design for scale: plan for long-term content extensibility and system health

What We're Looking For

• 5+ years of game design leadership experience
• Proven experience in F2P systems design and progression modelling
• 8+ years of experience designing systems or economies for live, F2P games (preferably MMO, 4X, or strategy genres)
• Deep experience and mastery of complex game economies in F2P
• Excellent leadership and team management skills, with the ability to inspire and motivate a design team
• A track record of delivering clear, consistent creative direction and managerial feedback that elevates others' work
• Experience with all aspects of game design discipline: concept, game progression, interface, monetization, and retention
• Ability to translate KPI targets and data into design direction for teams
• Mastery of spreadsheets and confidence in balancing power curves, pacing, and resource flow
• Experience working cross-functionally and navigating live production environments
• A positive, thoughtful, and collaborative approach to game development

Bonus Points

• Deep understanding of the 4X genre with specific experience in F2P 4X
• Familiarity with SQL, scripting, or simulation tools
• Love for Star Trek, sci-fi, or highly strategic social games
• Previous work on alliance or co-op systems in large-scale games

Please ensure that the résumé/CV you attach is written in English.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We are looking for a proven leader to join our Sales Engineering team to oversee the Enterprise Sales Engineering team at Fivetran. As a Senior Manager of Sales Engineering at Fivetran, you will manage a team of approximately 6-8 Sales Engineers. This team specializes in achieving the “technical win” in interacting with technical and business stakeholders across a multitude of verticals. In this strategic role, you will adopt and optimize the Fivetran playbook to maximize revenue growth while partnering closely with Fivetran Account Executives, Account Management, Marketing, and Partner Alliances, therefore interpersonal engagement and orchestration is essential. In addition, you will develop deep relationships with our technology and implementation partners to accelerate market share capture and joint success. 

The ideal candidate will be a high impact individual capable of driving outstanding business results & continual employee development. This leader is fully responsible for managing the team to generate exceptional results among your direct reports, accelerate the progression of business through the sales journey, and drive the technical win.

This is a full-time position based remotely in France, Ireland or the UK reporting to the Director of Sales Engineering, EMEA.  

What You'll Do

• Implement and optimize strategies to maximize revenue growth 
• Ensure that direct reports are providing timely and accurate technical leadership in the sales process 
• Coach your team members to maximize performance and prepare them for future roles 
• Affirm team is documenting opportunities to drive prospect engagements and communicate with in the team
• Be driven by data and affirm that we are capturing data for continuous forecast improvement
• Help your team win technically within key accounts 
• Collaborate with Sales Leadership on strategies and tactics to win new and maintain customers
• Communicate with your leadership and the sales leadership team the progression of opportunities and forecast technical wins
• Meet all defined goals and metrics
• Communicate and present complex solutions to C-level executives
• Provide market feedback to management team to optimize sales strategy and positioning
• Be an escalation point for key deals in the pre-sales process
• Work with product management and engineering teams to prioritize enhancements and technical issues

Skills We're Looking For

• Experience in Enterprise Sales Engineering as a Manager or Senior/Lead Sales Engineer for a SaaS platform
• Best in class communication skills
• Superior technical skills
• Proven experience collaborating with a peer Sales Director to mutually drive successful sales outcomes
• Extensive experience in Databases, Replication, Cloud Warehouses, and APIs
• Proven ability to lead a team of technically-minded direct reports
• A coach-first mentality 

Personal Attributes We're Looking For

• Honesty/integrity: Does not cut corners, earns and maintains trust, does what is RIGHT 
• Analytical skills: Able to create and leverage data insights to draw insightful conclusions
• Positive Attitude & Enthusiasm: Exhibits passion and a ‘can-do’ attitude
• Strategic Thinker: Ability to see and communicate the big picture in an inspiring way
• Ability to hire and develop ‘A’ players: Source, select, and sell top performers to join
• Ability to coach and develop team members: Coach team members in their current roles while also preparing them for career advancement 
• Flexibility/adaptability: Adjusts quickly to changing priorities and conditions 
• Detail-oriented and technical: Aptitude for understanding and teaching our technology
• Calm under pressure: Maintains stable performance under pressure or stress 
• Creative/innovative: Generate new and innovative approaches to problems 
• Listening skills: Lets others speak and seeks to understand their view points
• Openness to criticism/ideas: often solicits feedback and reacts calmly 

#LI-Remote #LI-LA1

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Sony Music's Product Design Engineering and Global Operations (PDEGO) Team is looking for an Engineering Manager (aligning with our Royalty Accounting Teams) to build and evolve our platform within our ever-growing team in our London Office.

Columbia Records are looking for a first class digital innovator to join their senior management team to shape the Label’s digital strategy.

Columbia has an exciting roster of developing, breaking and superstar artists. This enables us to implement a wide range of creative across campaigns.

You will lead the digital marketing team to drive our artists and their campaigns forward in the digital space, through innovation, trends, best practice and a deep understanding of the digital landscape.

Collaborating with the wider team to deliver the digital strategy of the Artists story including but not exclusively:

• Brand Positioning
• Communication Strategy
• Content Strategy
• Influencer Marketing
• Data and Analytics
• Media Buying
• Digital Innovation and New Platform Opportunities

What you'll do:

• Lead a talented Digital Marketing team to implement industry leading digital marketing campaigns and strategies for our Artists that continually expand fan bases across all key platforms
• Collaborate with key clients and stakeholders including the marketing team, management and artists to develop strategy including the positioning and branding of a project and how that translates online
• Work with the artist and social media teams (both internal and external) to plan comms strategies and deliver schedules and clear social media roll out plans
• Oversee and implement all influencer marketing campaigns at the label, working to identify the best partnerships and new ways of marketing our records
• Use analytics and work with the Analytics teams to help better understand the performance of our records and unearth new opportunities
• Work with the marketing team to implement paid media campaigns and ensure best practice and optimisation
• Identify new and external opportunities for artist promotion outside of traditional digital marketing activities
• Drive innovation at the label and adoption of new platforms and strategies
• Monitoring and understanding of digital impact on the streams and revenue, optimizing as we go
• Develop and guide the digital marketing team so the team is consistently delivering best in class campaigns

Who you are:

• You are an experienced, commercially focused digital marketing lead with proven experience operating and delivering at a senior level
• You are proven leader and must have experience of running a department, building strategies and executing to the highest standards
• An excellent communicator (both verbal and written) with the ability to present clearly and passionately to a broad range of stakeholders (internal and external)
• A strong people manager who is able to inspire and engage their team to perform at their best and develop their digital skills
• You possess strong critical reasoning/analytical skills and are able to balance with broad thinking, bringing creative solutions to commercial questions
• You are collaborative and must be a team player, able to influence and drive cross functional work across the business
• You are result/delivery oriented, comfortable working in a goal driven environment and being accountable for delivery
• You are passionate about music and with a deep understanding of digital culture
• You are resilient, with the ability to work under pressure and in a dynamic environment
• Digital & tech fluent - curious and excited about new technology and platforms that can help our artists communicate with and expand their audiences

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.