THE ROLE

Insert Role Title

We are seeking a Sourcing Manager for denim bottom category to join our growing team. This role will be instrumental in building a resilient, high-performing denim supply chain that enables rapid growth, strong margins, and best-in-class product quality.

Responsibilities

Supply Chain, Denim Sourcing Strategy & Partner Management

Develop and execute the end-to-end supply chain and sourcing strategy with a strong focus on denim apparel categories, across woven, knit, and stretch fabrications. Implement a multi-sourcing approach to ensure supply resilience, scalability, and cost efficiency.

Identify, onboard, and develop denim-focused manufacturing partners aligned with Quince’s direct-to-consumer (D2C) model. Coach partners to operate within a rapid replenishment, Manufacturer-to-Consumer (M2C) environment, emphasizing speed, flexibility, and quality.

Educate sourcing partners on the Quince Operating System (OS), including:

• Operational Excellence: Driving short lead times, agile production, and consumer-first execution

• Financial Model: Delivering margin-accretive performance and strong Return on Invested Capital (ROIC)

• Technical Integration: Effective utilization of the Vendor Portal and digital workflows

Operational Excellence & Business Growth

Drive continuous improvement across key performance metrics, with particular focus on denim production quality and speed:

• Quality: Maintain defect rate below 0.5%

• Speed & Accuracy: Achieve replenishment lead times under 14 days

• Availability: Ensure in-stock rate above 99%

• Financial Impact: Deliver margin-accretive sourcing outcomes

Partner closely with Merchandising and Product Development (PD) teams to lead denim catalog expansion, launching new washes, fits, styles, and fabric innovations through the New Product Creation (NPC) process.

Conduct structured Quarterly Business Reviews (QBRs) with sourcing partners, focusing on strategic alignment, denim category performance, operational excellence, continuous improvement opportunities, and future growth plans.

Qualifications

• 15+ years of experience at the Director level or above in Strategic Sourcing, Procurement, or Supplier Management within the apparel industry, preferably supporting major US-based retailers or DTC brands, with strong exposure to denim categories.

• Established global factory network across key apparel categories (with strong emphasis on denim, woven, knit, and sweater knit fabrications), spanning APAC, ISC, and EMEA regions.

• Strong product-driven mindset, leveraging factory and vendor expertise to support product design, cost engineering, and commercialization. Deep knowledge of denim materials, washes, and localized fabric sourcing within key regions is highly preferred.

• General Manager (GM) mindset with hands-on supply chain and manufacturing experience, including lean manufacturing, just-in-time (JIT) production, and operational excellence.

• Deep understanding of cost structures within denim/apparel categories, with proven ability to drive cost savings through clean-sheet costing, strategic negotiations, and supplier optimization.

• Highly organized, analytical, and execution-focused, with strong problem-solving skills and a continuous improvement mindset.

• Curious, adaptable, and proactive in navigating ambiguity and change; open to new perspectives and ways of working.

• Strong business acumen with an interest in leveraging technology and AI-enabled tools to enhance sourcing efficiency and decision-making.

• Excellent written and verbal communication, presentation, and stakeholder engagement skills.

• Bachelor’s degree required; advanced degree preferred.

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

Opportunity Overview:

We’re hiring a Manager, Business Intelligence to lead our India-based BI team and drive high-quality, reliable delivery across reporting and analytics. You will directly manage a team of BI Engineers and Analysts (7 members), serving as the operational backbone for our global BI function. Reporting to the Director of Data and AI. You’ll partner cross-functionally with global teams to deliver insights that directly impact providers, patients, and clients. This is a high-visibility role with strong growth potential, ideal for a player-coach who can go deep technically while driving speed, accountability, and high-quality execution across the team. We’re looking for a strong operator who can bring structure and discipline to fast-moving priorities, making clear trade-offs, and maintaining delivery momentum without sacrificing quality. We value teammates who are collaborative, candid, and empathetic, and are committed to building an inclusive, growth-oriented environment.

What you’ll do:

• Define and execute the Business Intelligence roadmap, aligned with company and client needs while ensuring accuracy, timeliness, and contractual alignment
• Lead and manage a team of BI Engineers and Business Analysts, enforcing clear ownership, SLAs, and accountability.
• Act as a senior partner to Product, Operations, and Client teams, translating complex asks into structured work products for the team
• Identify and eliminate bottlenecks in data pipelines, reporting workflows, and team execution
• Build scalable, reusable reporting frameworks and KPI layers across the organization
• Champion a self-service analytics culture while maintaining governance and data integrity
• Implement robust processes for data validation, reconciliation, and monitoring
• Drive data quality, metric standardization, and governance across all reportin

Required Qualifications:

• 7+ years in BI / Analytics / Data Engineering 
• 2+ years of people management experience
• Prior experience working in a global setting, partnering closely with US-based BI leadership, Product, and Operations teams
• Deep expertise in Agile execution and Jira-based delivery management:
• Backlog ownership, sprint planning, ticket triaging, and prioritization
• Ability to manage frequent re-prioritization without delivery breakdowns
• Strong hands-on experience in:
• SQL (advanced) and data modeling (dimensional / star schema)
• Tableau and/or Amazon QuickSight
• Modern data stack: dbt, Athena (or equivalent), Airflow (or orchestration tools)
• Demonstrated experience building scalable data models and KPI layers
• Ability to debug issues across the full product and data stack independently
• Strong stakeholder and client-facing communication skills.

Nice to have

• Experience working with healthcare datasets (claims, UM/PA workflows, EMR)
• Prior experience operating in high-change technology startup environments
• Background in healthcare tech, payer, or delegated UM environments
• Experience building metrics/semantic layers
• Exposure to AWS cost and performance optimization
• Experience scaling BI platforms for external/client-facing reporting
• Familiarity with data governance and metric standardization practices 

We can’t wait to learn more about you and meet you at Cohere Health!

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Okta’s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate software security engineer to join a team focused on designing and developing Security solutions to harden our frameworks & infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security software solutions that help run large-scale, mission-critical software. We encourage you to prescribe defense-in-depth measures, industry security standards, enforce the principle of least privilege to  help take our Security posture to the next level. Our Security engineering team has a niche skill-set that combines Security domain expertise with  the ability to design, implement and rollout security features and functionalities without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product.

This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the engineering org to build technical leverage and influence the security roadmap and direction. You will focus on engineering security and privacy aspects of the systems used across our services while working on a weekly release cadence. You will be empowered to propose  stimulating new projects for our roadmap and rewarded with projects using  emerging technologies. Join us and be part of a company that is about to change the cloud computing landscape forever.

Bring all the passion and dedication along and there’s no telling what you could accomplish!

Preferred qualification and abilities:

• 7+ years of development experience in designing and implementing software systems in Java, building highly reliable and mission-critical software.
• 3+ years of work experience in designing and implementing security solutions for applications and distributed systems.
• Work experience and excellent understanding in mitigating OWASP Top 10 attacks on applications, Application Security, Cryptography, Authentication, Authorization using Role-Based and Attribute-Based access controls.
• Strong understanding of concepts such as Test-Driven development, Secure SDLC, Secure code reviews and the ability to identify and mitigate threat vectors and vulnerabilities in code and infrastructure.
• Good understanding and experience in using cloud service providers such as AWS and GCP.
• Developing and maintaining technical documentation such as cookbooks, design and architecture docs.
• Troubleshooting and fixing production issues to ensure reliability, security and performance.
• Work experience in using RDBMS like MySQL, good grasp of concepts such as  replication and clustering along with familiarity in data stores such as Redis and Elasticsearch.
• Excellent grasp of software engineering principles coupled with strong written and verbal communication skills.
• B.S or M.S in Computer Science or related fields.

Responsibilities :

• Act as a liaison between the engineering and security org to develop innovative requirements for the security roadmap.
• Evangelize security best practices across the engineering org.
• Research, design, implement and own security oriented frameworks and features with the common goal of protecting Okta’s customers.
• Routinely participate in cross-vertical code reviews with emphasis on Security.
• Break down complex problems into sub-tasks while prototyping rapidly and iteratively contributing to security initiatives using agile practices.
• Coach and mentor junior engineers in the team.

#LI_Hybrid

P22332_3090120

Principal Duties/Responsibilities:

To Live and Lead Safety

· Takes responsibility for employee safety and wellness by deploying the ATS safety program and ensuring effective completion of safety training, observations, and incident investigations.

· Implements and actively supports all Beyond Zero initiatives

· Enables the growth of a customer safety culture by a fostering a safety partnership and sharing best practices

To Inspire and Provide Clarity on Vision and Strategy

· Motivates employees by communicating a clear vision that enables all employees to understand the rationale for, and the benefit of, both site-level and company-wide objectives

· Acts as an effective change agent, leading the implementation of strategic initiatives through positive team communications, appropriate action planning, and successful implementation activities

· Understands and appropriately articulates both ATS and customer strategies, providing the team with line of sight between team responsibilities and strategic outcomes

To Own Our ATS Culture

· Builds positive relationships with ATS employees, customers, and peers through open communication and role-modeling the ATS leadership core competencies of honesty and respect

· Sets a positive, influential standard for others and creates a constructive climate for their team

· Influences with transparency and use participative methods to ensure that decisions are understood and accepted

· Establishes a positive work environment through managing and personalizing onboarding; engaging in ongoing one-on-one communications; and recognizing individual contributions and achievements on a timely basis

· Adheres to policies and procedures and ensures that staff understands the rationale behind policies and processes

To Support Our Employees’ Learning and Growth

· Leads and builds team capabilities by working with individuals on performance improvement, career planning, training, and skills development.

· Develops, communicates, and executes a Skills Matrix and Technician Training Plan

· Builds and maintains a succession plan for key positions (i.e., Supervisors, Supply Chain, P/S, RE)

To Ensure and Drive our Business Results

· Leads and ensures the Operating System is understood, reinforced, and embedded

· Develops and executes a site-specific maintenance plan per ATS standards

· Manages financial performance of the site (revenue, expenses, and profit) to achieve set objectives

· Develops and maintains effective relationships with all ATS business units, fully utilizing their services and ensuring cross-functional alignment

· Collaborates with and builds customer relationships to ensure priority alignment and proactively anticipates customer needs as the primary on site contact

· Ensures alignment of customer expectations and ATS site goals through management of site-specific contracts

· Communicates with the customer through daily, weekly, and monthly meetings and conducts a regular review of the performance metrics with the customer

· Drives a continuous improvement methodology and promotes cost savings

· Analyzes and reports on key performance indicators, completing root cause analyses and developing and executing action items while removing barriers and addressing issues

· Collaborates with sales and operations leadership to increase the scope of services

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Bachelor’s degree in technical, business, or a related field preferred or seven years of operations / maintenance experience

· Three years of supervisory experience with a strong focus on development of employees

· Resilient and flexible, able to multitask and prioritize with an innate ability to understand and accept change and motivate others around change

· Highly tuned emotional intelligence with demonstrated ability to build relationships and lead teams with honesty and integrity to achieve goals

· Solid understanding of manufacturing / assembly work environment

· Business acumen

· Positive influencer with appropriate levels of organization.

· Strong customer focus with the ability to build positive business relationships and show a sense of urgency

Desirable KSAs

· Manufacturing maintenance experience preferred with related certifications and training

· Good understanding of, and/or experience with, proactive/reliability maintenance processes, i.e., Planning/Scheduling, P/M, PdM, and root cause analysis, and continuous improvement methodologies

· Good computer skills, including Microsoft applications and web-based applications such as Power BI, GEAC, Concur, Workday and related software

· Time management skills

· Ability to relocate to specified locations

· Excellent communications skills (verbal, written, and presentation)

· Agile, curious learner and authentic, credible teacher

· Financial acumen and knowledge of forecasting and managing budgets

Leadership Core Competencies:

Business and Company Acumen

Lead with honesty and integrity

Build bold and relevant strategies

Welcome and motivate change

Recognize the right outcomes and how they were achieved

Role model safety and wellness

Emotional Intelligence

Provide psychological safety

Be self-aware

Build relationships

Ask for and act on feedback

Respect diverse background and viewpoints

Lead in the Present; Eye to the Future

Commit to accountability

Coach people to their potential

Own talent development and placement

Turn problems into opportunities

Be resilient and flexible

Communicate, Communicate, Communicate

Practice transparency

Build relationships through respect

Be a curious learner and credible teacher

Influence in a proactive, positive way

Ensure cross functional awareness/decisions

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

The Challenge 

We are looking for a Senior Product Manager to join our dynamic and collaborative Product Organization. Senior Product Managers will organize, define, prioritize and lead the execution of a complex product roadmap, usually responsible for more than one product in the product line. Senior Product Managers lead product teams and coach/mentor Product Owners and Product Managers. Senior Product Managers are key members in aligning solution designs into new platform services and identifying new product opportunities to drive new business growth.  

Your Mission 

• Successful delivery of multiple products within product line
• Act as SME for product while growing knowledge of adjacent products
• Outline product strategy (customer value, competitive position, business value)
• Define product goals and themes (OKRs)
• Drive product initiatives and lead geographically distributed cross‑functional teams
• Drive alignment across product teams and GTM teams, contributing to GTM plan with Product Marketing, Sales, and Partner teams
• Set and clearly communicate development objectives, needs, and status of projects to internal stakeholders and customers
• Act as primary escalation point for product line, de‑escalating and communicating

You Are

A subject matter expert in your product line, who can handle significant complexity in your role and exercises independent and sound judgement. Someone who thrives under pressure in a fast-paced environment while juggling multiple personas and prioritize competing tasks and deadlines to deliver on aggressive timelines. You are capable of supervising activities, projects, and teams.    

Your Experience Includes: 

• Bachelor’s degree in Computer Science, Engineering or related technical or business field
• 8 – 12 years of relevant experience in an enterprise software development environment
• 4+ years of experience as a Product Manager
• Experience managing product roadmaps and document goals and themes, for more than one product in a product pipeline
• Proven ability to develop product strategies and effectively communicate recommendations to executive management
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Experience planning for “end of life” in product and leading EOL processes across stakeholders
• Experience contributing to technical debt planning and automation backlog
• Recent experience using an Agile/Scrum methodology to build world class software
• Strong problem‑solving skills and the ability to know when it’s necessary to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams, and influencing conversations to drive positive outcomes for the product and the business
• Excellent written and verbal communication skills

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

Job Title: Manager, Software Engineer

Locations: Bangalore

Reports to: VP, AI Engineering

 A quick snapshot…

Conga is looking to hire a Manager, Software Engineering to join our extremely talented AI Engineering team. As an Engineering Manager at Conga, you’ll lead a team of software engineers working on our next generation AI Solutions. This team will be responsible for building statistical and machine learning models that support product features across the company. You’ll get to work directly with other Engineering Managers, Architects, Data Scientists, Product Managers, and Directors, all of whom make up the larger team. In this highly collaborative environment, you will have the opportunity to grow as a leader and help mentor others.

This position requires experience leading software engineering initiatives, knowledge of AI/ML solutions, as well as excellent people and time management skills. This role will be reporting to the VP of AI Engineering and will be a key engineering leader inside the Conga AI Pillar. The role requires you to collaborate with other leaders at Conga and guide your team to deliver high quality software solutions in a timely manner. The ideal candidate for this position is passionate about people, process, technology, and delivering customer values.

Conga works in an agile environment where there are daily stand-ups, code reviews, and constant communication within each self-managed cross-functional team. The ability to communicate effectively with other Engineering and Product leaders, as well as work closely with other your team members are key components for success in this position.

Why it’s a big deal…  

8+ or more years of experience in the Software Engineering industry with a record of increasing responsibility leading software development initiatives, and 3+ years managing teams.

Deep understanding of the Software Development Lifecycle (SDLC) and Machine Learning Lifecycle (MLL).

Lead and drive the strategy, vision and roadmap for building robust, scalable AI/ML foundations and platforms — including but not limited to:

•  Feature stores
• Distributed ML model training
• Model versioning and evaluation
• Monitoring, drift detection, and automated retraining pipelines
• Responsible AI, model explainability, and fairness assessments

Experience with productionizing ML models and integrating them into real-time and batch applications. Work closely with data science partners and domain engineering teams to understand AI/ML use cases and build corresponding foundations for personalization, NLP, forecasting, recommendations, and generative AI.

Experience using a popular programming language such as: Python (preferred), Java, C#, Scala, etc.

Solid understanding of modern software development practices including object-oriented programming, concurrency, design patterns, microservices architecture, RESTful API design, and test-driven development.

Experience with software testing concepts and tools: white/black box testing, coverage analysis, mocking, PyTest/xUnit, Selenium, etc.

Hands-on experience with GCP technologies such as BigQuery, GKE, GCS, DataFlow, Kubeflow, and Vertex AI — or equivalent services in AWS and/or Azure.

Familiarity with ML frameworks and tools such as TensorFlow, PyTorch, MLflow, scikit-learn, HuggingFace Transformers, etc.

Strong experience with Infrastructure-as-Code and CI/CD tools used to automate deployment to cloud platforms: Terraform, GitHub Actions, Concourse, Ansible, etc.

Excellent leadership, decision-making, and communication skills, with the ability to translate business needs into engineering outcomes.

Experience with AI product lifecycle management, including experimentation tracking, model governance, and release management.

Experience with Python is ideal; Java/Spring is a strong plus.

Education: Bachelor’s degree in computer science, Engineering, or a related technical field; Master’s degree preferred 

Are you the person we’re looking for?  

Provide engineering leadership and mentorship to a team of software engineers.

Be a strong engineering leader responsible for executing the Conga AI roadmap using agile practice.

Experience implementing scalable data and AI/ML solutions in a product-driven technology environment.

Manage, lead, and motivate cross-functional, interdisciplinary teams of software engineers to achieve strategic and tactical business outcomes.

Mentor and grow engineers in your team, fostering a culture of teamwork, accountability, and continuous improvement.

Demonstrated ability to skillfully hire, coach, and performance manage a team of technology professionals.

Partner with others at Conga to ensure engineering tasks are understood, broken down, and implemented to the highest of quality standards.

Collaborate with members of the team to solve challenging engineering tasks on time and with high quality.

Encourage skill growth of your team members.

Assist and adhere to enforcement of project deadlines and schedules.

Actively communicate with team members to clarify requirements and overcome obstacles to meet the team goals.

Highly technical, confident at the operational management level and comfortable in an engineering-heavy organization.

Track record of being a strong leader, with the ability to influence across teams and levels.

Work with development teams in an agile context as it relates to software development.

Here’s what will give you an edge…

Provide architectural guidance and technical oversight for AI/ML systems, ensuring solutions are scalable, secure, and production ready.

Drive engineering excellence by championing robust design, peer reviews, and efficient CI/CD practices tailored for AI systems.

Foster strong cross-functional partnerships with Product, Data Science, ML-Ops, and DevOps teams to accelerate delivery and innovation.

Travel Requirement

Limited travel to other company offices upon request

#LI-UB1

As a Technical Consultant (TC), you lead the technical delivery of Bloomreach Product Discovery implementations for EMEA and APAC enterprise commerce customers. You act as the primary technical point of contact during onboarding and complex enhancement projects, designing and guiding integrations across product feed, tracking, APIs, and dashboard configuration to ensure a successful go-live and measurable business value. You will remotely support customers primarily across Europe, and where needed APAC, collaborating effectively across time zones.

You’ll work closely with Solutions Architects, Service Delivery Managers, Technical and Business Consultants, Product Engineering, and client development teams to translate business requirements into scalable technical solutions and deliver high-quality implementations on time and within scope.

Key responsibilities

Client integration & solution delivery

• Own the technical implementation of Bloomreach Discovery from kickoff to post–go-live transition for assigned projects.
• Collaborate with pre‑sales Solution Architects to understand committed scope and confirm the features and use cases that must be implemented on the customer’s site as part of handover.
• Product feed integration:
• Consult clients on how to model and generate their product catalogs for Discovery.
• Work with internal tools/teams to ensure feed data is correctly ingested, validated, and optimized in the Bloomreach platform.
• Pixel / tracking integration:
• Advise on implementing the Bloomreach pixel / Web SDK for behavioral tracking and events (search, browse, cart, purchase, etc.).
• Coordinate with internal engineering/analytics teams to validate that tracking data is received and mapped correctly.
• API integration:
• Guide client developers on using Bloomreach Discovery APIs (search, category, recommendations, autocomplete) to power storefront experiences.
• Provide reference implementations and patterns to address customer-specific use cases (e.g., multi‑site, multi‑language, complex merchandising logic).
• Dashboard & merchandising enablement:
• Configure and sanity-check account settings and integrations in the Discovery admin tools.
• Consult customers on how to use merchandising rules, boosting, and other tools to meet business goals.

Quality assurance, go‑live, and transition

• Maintain a Go‑Live Health Checklist covering feed, tracking, APIs, search relevance, and dashboard configuration, and ensure all critical items are signed off before launch.
• Support go‑live cutover, monitoring performance and key events, and coordinating with internal teams to resolve any launch‑critical issues.
• After a defined hyper‑care period, transition the account to Support / Customer Success, ensuring that known issues, configuration, and project documentation are clearly handed over.

Collaboration & internal improvements

• Work with Service Delivery Managers and Project Managers to keep projects on track, proactively highlighting risks, dependencies, and scope challenges.
• Liaise with Support to investigate and resolve complex technical issues on existing Discovery accounts when TC expertise is required.
• Identify gaps in customer-facing and internal documentation, and contribute updates, runbooks, and examples to improve repeatability and quality of future projects.
• Partner with Product and Engineering to:
• Validate new features in pilot implementations.
• Provide structured feedback from the field.
• Review Product Requirements and technical designs where TC input is needed.

Required skills & experience

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Technical background:
  • JavaScript (browser and integration patterns), HTML, CSS.
  • HTTP/REST APIs, JSON, authentication patterns.
• 3+ years in a technical services, solutions engineering, implementation consulting, or similar role in a SaaS / e‑commerce / martech environment (P2 level).
• Strong hands‑on experience with web technologies:
• Solid understanding of e‑commerce platforms (e.g., Salesforce Commerce Cloud, Shopify, commercetools, Adobe/Magento, SAP Commerce) and how they integrate with third‑party services.
• Experience with search / recommendation / personalization technologies (e.g., Solr, Elasticsearch, SaaS product discovery platforms) is strongly preferred.
• Comfortable working with logs, developer tools, and data to debug feed, tracking, and API issues.
• We also welcome candidates from a business consulting background who have strong technical skills and are looking to move into a more technical consulting role; a strong consulting mindset is as important as deep technical expertise in this position.
• Implementation & delivery skills:
• Proven ability to own integration workstreams, from requirements clarification through to production deployment and QA.
• Experience reading and interpreting technical specifications, data contracts, and tracking documents.
• Familiarity with agile delivery practices and risk/issue management.
• Communication & consulting:
• Fluent English speaker with excellent written and verbal communication skills; able to explain complex technical concepts clearly to both technical and non‑technical stakeholders.
• Strong client‑facing presence, able to lead technical discussions, manage expectations, and push back constructively when necessary.
• Proven consulting mindset: able to uncover underlying business objectives, challenge assumptions, and translate them into pragmatic technical solutions.
• Comfort facilitating workshops, technical deep‑dives, and handover sessions with client and internal teams.

Nice to have

• Experience with Bloomreach Discovery or similar SaaS product discovery platforms.
• Exposure to real‑time personalization, segmentation, or CDP integrations (e.g., using customer segments from another system into Discovery).
• Knowledge of tag managers (e.g., Google Tag Manager, Tealium) and instrumentation of tracking across multi‑site setups.
• Experience in retail, fashion, or multi‑brand commerce environments.

Success measures

Success in this role will be measured by:

• On‑time, in‑scope go‑lives for Discovery implementations.
• Data quality and integration health (feeds, tracking, APIs) at and after launch.
• Customer satisfaction with technical delivery and handover.
• Contribution to internal tooling, documentation, and best practices that shorten time‑to‑value and increase implementation quality over time.

About Vonage: Vonage is a global cloud communications business that offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centres and Communications APIs. Our mission is to drive efficiencies and build synergy across engineering, product and customer support to make customer and employees experience outstanding.

By joining Vonage’s Lean Agile Centre of Excellence, you’ll have an opportunity to shape the future of customer engagement by supporting our engineering and product teams to deliver a truly immersive platform experience.

Why this role matters

We are seeking a dynamic and pragmatic Agile Delivery Manager to join our diverse global team. As a Agile Delivery Manager, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the next step in their career supported by an experienced Agile team.

Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing Agile at Scale across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving agile transformation you won’t get from training or certification.

What you will do

As an Technical Delivery Manager at Vonage, you will drive delivery excellence through Agile transformation across the organization. Your primary focus will be enabling high-performing delivery flows and fostering a strong Agile culture within one or more teams. You will also support Release Train Engineers in planning and executing SAFe events.

• Coach and Mentor Agile Teams
  Guide teams in adopting Agile values, principles, and practices. Provide hands-on training and ongoing support to embed Agile ways of working.
  
  
• Promote Data-Driven Improvement
  Leverage metrics to help teams understand performance trends and encourage a culture of continuous improvement.
  
  
• Enable Effective Team Collaboration
  Encourage open communication and active engagement both within and across teams to strengthen collaboration.
  
  
• Remove Delivery Impediments
  Identify blockers that impact team performance, and work collaboratively to resolve them swiftly.
  
  
• Facilitate Stakeholder Alignment
  Ensure clear, consistent communication between teams and stakeholders to maintain alignment on goals, priorities, and progress.

What you will bring

• The ideal candidate must be committed to genuine Agile principles, ensuring that Scrum practices are truly effective and not just followed superficially. We are not looking for a "fluffy" Agile Delivery Manager who runs "Zombie Scrum." They should actively engage teams in meaningful Agile practices that drive real value and continuous improvement.
• A positive, pragmatic mindset is essential. You’re someone who can share real examples of outcome-driven delivery, creative problem solving, and resilience in the face of setbacks.
• Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

What is required for application

• Previous experience working as an Technical Delivery Manager /Agile Delivery Manager
• Practical experience with SAFe
• Strong hands-on experience with Jira (essential)
• Familiarity with Confluence
• Proven coaching and facilitation skills, with examples of workshops, training sessions, or 1:1s you’ve run

What is in it for you

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information
  
  #LI-NN1
  
  #LI-AM1

Job Title: Scrum Master 

Role Summary 

We are looking for an experienced Scrum Master to support and drive effective delivery across up to three agile teams. This role requires a strong practitioner who is comfortable working across different agile methodologies (Scrum, Kanban) and who brings a pragmatic, delivery oriented mindset. The successful candidate will be an excellent facilitator, able to run highquality ceremonies, remove impediments, and help teams continuously improve how they work. 

Key Responsibilities 

• Serve as Scrum Master for up to three agile teams, adapting approach based on team maturity, context, and delivery needs 

• Plan, facilitate, and continuously improve core agile ceremonies, including sprint planning, daily standups, reviews, retrospectives, and backlog refinement 

• Apply and tailor agile methodologies such as Scrum and Kanban to support effective flow, predictability, and delivery outcomes 

• Act as a strong facilitator, ensuring meetings are purposeful, inclusive, and outcomedriven 

• Partner closely with Product Owners, Engineering Managers, and delivery stakeholders to support prioritisation, dependency management, and delivery planning 

• Identify, track, and actively help remove impediments that impact team delivery 

• Promote transparency through effective use of agile metrics (e.g. flow, throughput, predictability) and visualisation 

• Coach teams on agile best practices while remaining pragmatic and focused on real delivery outcomes 

• Support continuous improvement through data, feedback, and actionable retrospectives 

• Help foster a collaborative, accountable, and psychologically safe team environment 

Required Experience and Skills 

• Proven experience as a Scrum Master supporting multiple teams simultaneously 

• Handson experience with Scrum and Kanban, and the ability to apply them pragmatically 

• Strong experience running and facilitating agile ceremonies for established delivery teams 

• Clear delivery focus, with a track record of helping teams improve execution and outcomes 

• Excellent facilitation and communication skills, with the ability to engage diverse stakeholders 

• Strong problemsolving skills and a proactive approach to removing impediments 

• Comfortable working in a fastpaced, evolving environment 

Desirable Experience 

• Experience working with crossfunctional product and engineering teams 

• Exposure to scaling delivery across multiple teams or shared dependencies 

• Experience using agile metrics to drive improvement rather than reporting for its own sake 

• Experience working with Data Science and Data Engineering teams 

Personal Attributes 

• Pragmatic and outcomefocused rather than overly processdriven 

• Confident facilitator who can challenge constructively when needed 

• Calm, organised, and resilient under delivery pressure 

• Collaborative mindset with a strong sense of ownership 

So, what’s the role all about?

Our company is seeking a highly skilled Technical Manager, Engineering with expertise in writing software with real time constraints to join our software development team. We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. 

How will you make an impact? 

• Team Leadership:
• Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals. 
• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.
• Work closely with team members and provide technical guidance where required.
• Conduct regular performance reviews and provide constructive feedback to team members. 
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 

Stake Holder Management

• Work with the line of business to define the product roadmap and strategy.
• Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities. 
• Manage expectations and provide transparent updates on project progress. 
• Address concerns and mitigate risks proactively. 

Agile Methodology

• Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.
• Create estimations for projects in collaboration with architects, developers and QA
• Facilitate effective sprint reviews and demonstrations to stakeholders
• Formulate metrics for quality and productivity improvement

Technical Oversight

• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.

Continuous Improvement:

• Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes. 
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 15+ years of experience in Software development.
• At least 3 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID- 10696
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 5+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking a highly experienced Senior Scrum Master to act as a hands-on agile leader, mentor, and performance coach within our Gurugram, India office. This role is a unique blend of deep team facilitation and agile community leadership. You will be embedded within some of our engineering development teams, guiding them to peak performance, while also serving as the local agile expert and mentor a Scrum Master Chapter.

If you are a master of your craft, passionate about developing others, and ready to make a systemic impact on our agile culture, this is the perfect opportunity to advance your career. 

Key Responsiblities

• Lead engineering teams as their dedicated Scrum Master, modelling advanced agile practices and fostering a culture of accountability and high performance.
• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven
• Partner with Product Owners and tech leads to champion advanced backlog management, prioritization techniques, and goal setting that maximizes business value.
• Drive a relentless focus on continuous improvement, using data and metrics to help your teams become more predictable, efficient, and self-sufficient.
• Act as a coach and mentor to a Scrum Master Chapter, providing guidance, support, and an escalation path for complex challenges.
• Lead a local Community of Practice for Scrum Masters to foster knowledge sharing, collaborative problem-solving, and the standardisation of best practices.
• Partner with leadership by contributing to the performance evaluation of the Scrum Masters you mentor, providing constructive feedback to help them grow.
• Lead Large-Scale Planning: Play a key role in the planning, organization, and facilitation of large-scale planning events (e.g., Big Room Planning), ensuring all teams are aligned and committed to a shared set of objectives.
• Take a leading role in identifying, managing, and resolving complex, cross-team dependencies and risks that impact delivery.
• Develop and manage relationships with senior stakeholders, acting as a trusted advisor on agile principles, delivery forecasting, and expectation management.

Your Qualifications

• Extensive Experience: Min 7 years of dedicated and proven experience as a Scrum Master or Agile Coach, with a clear track record of success in maturing teams and improving delivery outcomes.
• Hands-On Practitioner: You are not a theorist. You have deep, practical, "in-the-trenches" experience with all facets of agile practices and are comfortable demonstrating 'how' as well as explaining 'why'.
• Advanced Agile Knowledge: You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is desirable.
• Experience in Large-Scale Planning: Proven experience facilitating large, multi-team planning events (like PI Planning, Big Room Planning) and driving them to successful outcomes.
• Proven Mentorship Ability: Demonstrable experience formally or informally coaching and mentoring other Scrum Masters or agile practitioners to help them grow their skills.
• Leadership Qualities: Experience in people leadership (direct or indirect) is highly preferred, including guiding career development, and contributing to performance feedback.
• Expert-Level Facilitator: Mastery of facilitation, conflict resolution, and communication skills, with the ability to navigate complex organisational dynamics and manage senior stakeholders effectively.

Overview of Role

As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, Security

• Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.We are looking for an Engineering Manager who can provide strong technical leadership while guiding and developing a high-performing engineering team.This role combines deep technical expertise with people leadership, focusing on building reliable, scalable solutions while mentoring engineers and fostering a culture of engineering excellence and continuous growth.

What You’ll Be Doing

Build a high-performing team where engineers can do their best work

-Coach, mentor, and develop engineering talent through regular feedback, performance management, and career growth planning, while helping scale the team as needed.

-Collaborate with business and technical stakeholders to gather requirements, clarify objectives, and translate needs into scalable technical solutions and platform capabilities.

-Establish and continually improve team processes to enable iterative delivery, innovation, and high reliability

-Drive near- and long-term improvements to engineering-wide activities such as development practices, hiring / onboarding, team cohesion, and incident response

-Resolve systemic obstacles to team health, system performance, and team delivery

-Embrace and extend a culture of transparency, safety, and growth.

Desired Traits

Management & Leadership Experience

• 12-15 years of professional software engineering experience, with 3+ years in an engineering management role.
• Experience managing technical teams of 5-8 engineers with demonstrated ability to scale teams.
• Demonstrated experience in project planning and execution, including scope definition, prioritization, risk management, and delivery tracking across multiple work streams.
• Strong ability to manage cross-functional dependencies and drive alignment across engineering and product teams while leading delivery using Agile methodologies (Scrum/Kanban), including sprint planning, milestone management, and stakeholder communication.
• Track record of building high-performing teams and developing engineering talent
• Proven ability to balance competing priorities while ensuring on-time delivery, quality, and long-term platform scalability.
• Work with business stakeholders to understand requirements and translate them into scalable technical solutions.

Technical Expertise

• Strong working experience in platform and API development using Node.js and GraphQL, frontend enablement using React and TypeScript/JavaScript.
• Proven experience designing, deploying, and operating cloud-native services on AWS, with an understanding of scalability, security, and cost optimization.
• Ability to remain sufficiently hands-on to review technical designs, guide complex implementations, and unblock teams when required.
• Strong understanding of distributed systems, API design, and modern DevOps practices, including CI/CD, observability, and operational readiness.
• Demonstrated technical judgment and problem-solving skills, with the ability to make informed trade-offs.

Communication And Collaboration Skills

• Excellent written and verbal communication skills.
• Ability to communicate technical information to both technical and non-technical audiences.
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to collaborate with cross-functional teams and stakeholders.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Reporting of the role

This role reports to the Principal Partner – Client Leadership (Cluster lead)

3 best things about the job:

• You get to work on the biggest advertiser of the country
• Lead strategic thinking & integrated solutions across the Personal Care category
• Ability to work under pressure and short turnaround time keeping you nimble and agile in this challenging work (we see this as a positive learning experience)

In this role, your goals will be:

In three months:

• Establish leadership stance among key stakeholders both on client and agency side
• Translate the client’s needs into clear direction for Mindshare and GroupM resources working on the account

• Become completely familiar with the client’s organizational structure, planning process, marketing calendar and the needs of key stakeholders

• Understand the Mindshare way of working and can navigate through the verticals

In six months:

• Foster strong client relationships across the client portfolio for self and team and have a strong understanding of the client’s key business requirements

• To be recognized as their trusted advisor, execute “media first” innovations and deliver exceptional ROI for the client

• Lead the change in digital, data and content Identify opportunity and collaborate with internal team / potential partners to deliver the best possible solution
• Demonstrated the ability to guide and coach team, helping them improve their strategic thinking skills and capabilities as well as their digital, data and content knowledge

In 12 months:

• Work in closely on innovative projects that help drive further growth
• Build client satisfaction by soliciting critical feedback

What your day job looks like at Mindshare:

• Provide strategic thinking, innovative communication planning and hard-core media fundamental knowledge to craft out innovative integrated brand strategies
• Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities. Should be able to lead strategic conversations on Media, communication planning that drives business outcomes
• Manage and motivate team to effectively deliver to client needs and goals
• Ensure timely team appraisals and clear development goals for team members; identify and follow through on appropriate training and career development for the team

What you’ll bring:

• High integrity while maintaining positive, open relationships
• Show a depth of understanding of the industry, business, brands and consumers and can dial up his servicing skills with senior management stakeholders at client beyond the media team, including business and marketing as
• Understanding business principles and good practice and perceives issues in both financial and commercial terms.
• Highly passionate, collaborative, outgoing, creative media leader and thinker
• Strong presentation
• Articulation of thoughts/ideas/media solutions is a critical ask for this role
• Stakeholder management
• Business acumen
• Acute inquisitiveness and understanding of an entrepreneur’s mindset
• Ability to understand mediums beyond ATL

Minimum qualifications:

• Minimum 10 years+ total work experience in media business consultancy, market research/analytics or a strategic planning role, of which at least 3-4 years have been spent working on media/communications planning related FMCG experience (client / agency) will be a definitive added advantage
• Excellent communication/presentation/client management skills

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About the Role 

We are looking for a Principal Engineer, Delivery & Architecture to serve as a senior technical leader within our Pune office. 

You will work across multiple Agile teams (Scrum and ShapeUp), partnering with Technical Owners, Product Owners, and senior engineers to ensure consistent, high-quality delivery across the platform. This role is both hands-on and advisory, raising the bar on architecture, delivery practices, and engineering quality across teams. 

What You’ll Do 

• Provide architectural guidance across teams, ensuring systems are scalable, maintainable, and aligned with company standards 

• Partner with Technical Owners to coach and guide design decisions, while reinforcing architectural consistency 

• Raise the bar on engineering quality by influencing design, code review practices, and system thinking 

• Identify cross-team technical risks, dependencies, and systemic issues, and drive resolution 

• Drive consistency in delivery practices across teams, including CI/CD ownership, testing strategy, and release quality 

• Participate in design reviews, architecture discussions, and critical implementation decisions 

• Support the evolution of Agile practices (Scrum and ShapeUp) to improve delivery outcomes 

• Act as a senior on-the-ground technical leader in Pune, helping scale engineering culture and capability 

• Collaborate with the database team to ensure data models, stored procedures, and queries are performant and scalable 

AI-Driven Engineering Expectations 

• Establish patterns for AI-assisted design, implementation, and code review 

• Ensure engineers use AI tools (e.g., Claude) effectively while maintaining ownership of outcomes 

• Identify opportunities to improve productivity, quality, and consistency through AI-assisted workflows 

• Coach teams on when AI accelerates work, and when deeper engineering rigor is required 

What We’re Looking For 

Required 

• 10+ years of software engineering experience, including senior or principal-level responsibilities 

• Strong hands-on experience with C#, React, and SQL Server 

• Experience designing and building microservices and distributed systems 

• Experience working in Azure environments, including CI/CD ownership (Azure DevOps) 

• Proven ability to influence engineering practices across multiple teams without direct authority 

• Strong understanding of system design, scalability, performance, and reliability 

• Experience working in Agile environments (Scrum and/or ShapeUp) 

• Strong communication skills across distributed teams (India, US, UK, AU) 

Preferred 

• Experience working in platform-oriented or multi-team environments 

• Experience with AI-assisted development workflows 

• Experience improving engineering standards, patterns, and delivery consistency across teams 

Salary Range: ₹40,00,000 to ₹50,00,000 plus 20% bonus

ABOUT THE ROLE

The Manager – Digital Transformation, Utilities will serve as the central coordination and execution member for advancing digitalization across distribution utilities within the Grids of the Future portfolio. This is a high-impact, cross-functional role that bridges strategic programme delivery, stakeholder engagement, technology deployment, and institutional capacity building. The incumbent will work closely with distribution companies (DISCOMs), grid operators, government energy ministries, multilateral institutions, technology vendors, and civil society organisations to drive measurable transformation outcomes at scale.

The role demands equal command of sector-specific technical knowledge — particularly in distribution utility operations, grid modernisation, software engineering, and energy data infrastructure — and of the human and organisational dimensions of large-scale digital change. The successful candidate will be equally comfortable presenting a roadmap to a utility board, reviewing a technical architecture with an engineering team, negotiating a data-sharing protocol with a regulator, and steering a cross-vendor delivery sprint.

KEY RESPONSIBILITIES

Digital Transformation Strategy and Programme Delivery

• Lead the design and execution of multi-year digital transformation roadmaps for distribution utilities, covering smart metering (AMI/AMR), SCADA/DMS upgrades, outage management systems (OMS), and integrated asset management platforms.
• Develop programme charters, milestone frameworks, KPI dashboards, and risk registers aligned with organisational priorities and donor/funder reporting requirements.
• Translate high-level transformation mandates into actionable work plans with clear ownership, resource allocation, and dependency mapping across technology, operations, and regulatory workstreams.
• Track and report programme progress to senior leadership, boards, and international stakeholders; prepare Board-ready briefings, donor reports, and policy submissions.
• Manage budget cycles, procurement processes, and contract oversight for digital initiatives, including vendor selection, SoW review, and performance monitoring.

Distribution Utility and Grid Digitalisation

• Provide technical advisory and implementation support to distribution utilities on grid digitalisation: smart grid architecture, IoT sensor deployment, SCADA integration, geographic information systems (GIS), and field force automation.
• Advise on regulatory and commercial frameworks for digital utilities: cost-of-service tariff mechanisms, regulatory asset base treatment of digital capex, and benchmarking against international best practice (EU DSO model, India RDSS, African utility digitalisation programmes).
• Support utilities in adopting advanced metering infrastructure (AMI), prepaid metering, distributed energy resource management systems (DERMS), and virtual power plant (VPP) frameworks.
• Facilitate utility-level data governance frameworks — meter data management systems (MDMS), data lakes, and secure data exchange protocols — in compliance with applicable data protection law including the India DPDP Act 2023.
• Assess AT&C loss reduction opportunities through digital interventions including smart billing, automated fault detection, and AI-powered loss analytics.

Software Engineering Oversight and Technology Delivery

• Engage directly with engineering teams — internal and vendor-side — on software architecture, integration design, API specifications, and release planning for utility digital products.
• Oversee technical delivery of software products, platforms, and integrations: sprint governance, code quality standards, DevOps/CI-CD pipeline management, and technical debt prioritisation.
• Review and provide input on system design documents, technical specifications, and vendor software proposals; ensure proposed solutions are robust, scalable, and fit for utility operating environments.
• Bridge the gap between business requirements from utility stakeholders and engineering execution, ensuring technical teams have clear, well-specified backlogs and utility counterparts understand delivery constraints.
• Evaluate build vs buy vs configure decisions for utility digital components and guide procurement accordingly.

Big Data, AI and Advanced Analytics

• Oversee the design and deployment of big data infrastructure for utilities: data pipelines from smart meters, SCADA systems, weather APIs, and demand-response platforms into centralised analytics environments.
• Champion the use of AI/ML models for demand forecasting, predictive maintenance, fault detection and classification, energy theft detection, and customer segmentation.
• Evaluate and onboard AI product vendors, conducting technical due diligence on model performance, data infrastructure requirements, integration APIs, and explainability standards.
• Establish model governance protocols including data quality standards, bias audits, retraining schedules, and version control to ensure trustworthy AI deployment in critical infrastructure.
• Build internal capability through training programmes, Centre of Excellence frameworks, and knowledge management platforms so that utilities can eventually self-sustain AI-driven operations.

Change Management and Organisational Transformation

• Design and lead structured change management programmes using established frameworks (Prosci ADKAR, Kotter 8-Step, or equivalent) to drive adoption of digital systems within utility workforce structures.
• Conduct stakeholder mapping, change readiness assessments, and impact analyses for each transformation initiative; develop communication and engagement plans for different audience segments.
• Partner with utility HR and L&D functions to design digital skilling curricula for field engineers, billing teams, control room operators, and senior management.
• Manage change fatigue and resistance in large bureaucratic organisations; coach utility leadership on digital culture and agile ways of working.
• Track adoption metrics, benefits realisation, and behavioural change indicators alongside technical deployment milestones.

Ecosystem Coordination and Stakeholder Engagement

• Serve as the primary relationship manager for technology companies, solution providers, system integrators, and platform vendors operating in the utility digital space.
• Coordinate with government bodies (Ministry of Power, CERC/SERCs, BEE, ISA, IRENA, SEforALL, and comparable regional bodies) on policy alignment, regulatory sandbox proposals, and joint programme design.
• Represent GEAPP's Grids of the Future team at industry forums, utility roundtables, and international energy conferences; build and maintain a professional network across the utility digital ecosystem.
• Facilitate consortium arrangements between utilities, technology providers, and financiers for large-scale digital infrastructure deployments.
• Support knowledge-exchange partnerships with peer organisations, development finance institutions (AfDB, ADB, WB, IFC), and bilateral aid agencies engaged in utility digitalisation.

Monitoring, Evaluation and Learning

• Design and operationalise MEL frameworks for digital transformation programmes, including theory-of-change mapping, logframe development, and results measurement.
• Oversee collection, validation, and analysis of programme data; produce periodic performance reports and impact assessments for internal governance and external accountability.
• Embed continuous improvement cycles including retrospectives, lessons-learned documentation, and adaptive management into programme delivery processes.

REQUIREMENTS

Education

• Bachelor's degree (mandatory) in Electrical Engineering, Computer Science, Software Engineering, Information Systems, or a related technical field.
• Master's degree (strongly preferred) in Energy Systems, Technology Management, MBA, Public Policy, or equivalent.
• Relevant certifications (desirable): PMP / PgMP, PRINCE2, Prosci Change Management, AWS/GCP/Azure Data, SAFe Agile, TOGAF, or utility-specific credentials such as IEEE Smart Grid certifications.

Professional Experience

• Minimum 7–9 years of progressive experience spanning software engineering, digital transformation, and programme management, with at least 3 years directly in the energy or utilities sector.
• Demonstrated track record of successfully managing end-to-end digital transformation programmes from concept through commissioning — ideally within a distribution utility, energy ministry, multilateral organisation, or consulting firm serving these clients.
• Hands-on software engineering background: experience in designing, building, or overseeing development of enterprise-grade software products, APIs, data platforms, or utility-facing applications, with the ability to engage credibly with engineering teams on architecture, code quality, and delivery.
• Hands-on experience with distribution utility operations: understanding of T&D network operations, OMS/DMS/EMS/GIS systems, meter-to-cash processes, and commercial billing systems.
• Experience working with or within a DISCOM, state power utility, or equivalent regulated energy entity is strongly preferred.
• Prior exposure to climate finance, green energy, or international development programming is advantageous.
• Must be based in New Delhi or willing and able to relocate to New Delhi prior to joining. The role involves regular in-person engagement with government bodies, utility leadership, and partners in the National Capital Region.

Technical & Sector Knowledge

• Digital Transformation

  • End-to-end transformation architecture: technology assessment, solution design, vendor management, and change delivery.
  • Digital maturity modelling and diagnostic frameworks for utilities.
  • Experience deploying at least two of: AMI, SCADA/DMS, ERP (SAP IS-U or Oracle CC&B), GIS, field force automation, or customer self-service portals.

  Software Engineering

  • Solid foundation in software engineering principles: system design, APIs, microservices architecture, DevOps/CI-CD pipelines, and cloud-native development.
  • Proficiency in at least one backend language (Python, Java, Node.js, or equivalent) and familiarity with frontend frameworks sufficient to review and guide development teams.
  • Experience managing or working alongside engineering squads: sprint planning, code review culture, technical debt management, and release governance.
  • Hands-on exposure to building or integrating utility-facing software such as billing systems, MDMS, mobile field force apps, consumer portals, or grid management dashboards.
  • Ability to evaluate vendor software on technical merit by reviewing architecture diagrams, integration specs, and API documentation without relying solely on vendor claims.

  Programme and Project Management

  • Strong command of PM methodologies: Waterfall, Agile/Scrum, and hybrid approaches.
  • Experience managing multi-workstream, multi-stakeholder programmes with budgets exceeding USD 2 million.
  • Proficiency in PM tools such as MS Project, Jira, Smartsheet, or Asana.
  • Risk management, issue escalation, and executive reporting across complex programme portfolios.

  Change Management

  • Structured change management methodology (ADKAR, Kotter, or equivalent) applied to technology adoption in large organisations.
  • Communication planning, training design, and benefits realisation tracking.
  • Experience managing union-heavy or government-owned utility environments preferred.

  Big Data and Data Engineering

  • Understanding of data pipeline architecture: ingestion, storage (data lake/warehouse), transformation, and visualisation layers.
  • Familiarity with AMI/MDMS data flows, time-series energy data, and GIS data integration.
  • Exposure to cloud data platforms (AWS S3/Glue/Redshift, GCP BigQuery, Azure Synapse) and BI tools such as Power BI, Tableau, or Looker.
  • Data governance: data dictionaries, data quality management, and master data management in a utility context.

  AI and Machine Learning Products

  • Working knowledge of AI/ML application areas for utilities: demand forecasting, predictive maintenance, energy theft detection, fault classification, and customer analytics.
  • Ability to evaluate AI vendor proposals including model performance metrics, training data requirements, integration feasibility, and explainability.
  • Experience establishing or contributing to an AI governance or model risk framework.
  • Familiarity with LLMs and generative AI use cases relevant to utility back-office and field operations.

  Distribution Utility Domain Knowledge

  • Deep understanding of the distribution utility value chain: generation procurement, transmission interface, distribution network operations, commercial metering, billing, and consumer interface.
  • Familiarity with AT&C loss reduction programmes, RDSS (India), or comparable international grid investment frameworks.
  • Understanding of DER integration challenges: rooftop solar, EV charging load management, net metering, and DERMS deployment.

  Stakeholder and Partner Coordination

  • Ability to manage diverse, cross-sector stakeholder ecosystems: regulators, utilities, government ministries, technology vendors, financiers, and civil society.
  • Experience structuring and managing partnerships, MoUs, data-sharing agreements, and consortium arrangements.
  • Comfort engaging at senior leadership, board, and ministerial levels as well as at technical working-group level.

  Additional Desirable Skills and Attributes

  • Knowledge of regulatory structures: tariff orders, CERC/SERC proceedings (India), or equivalent national regulatory frameworks in other jurisdictions.
  • Cybersecurity awareness for OT/IT convergence environments: IEC 62351, NERC CIP standards, and secure communications for SCADA and AMI networks.
  • Understanding of climate finance instruments relevant to utility infrastructure: concessional loans, green bonds, results-based financing, and blended finance structures.
  • Experience with international development organisations (World Bank, ADB, USAID, GIZ, FCDO) and their programme design and reporting norms.
  • Familiarity with ISO 55000 (Asset Management) in the context of utility digitalisation.
  • Knowledge of open-source platforms relevant to energy: OpenADR, OpenDSS, FIWARE, or OSCP for EV/charging management.
  • Experience with regulatory sandbox design or innovation facilitation in regulated utility environments.
  • Prior experience as a CTO, VP Engineering, or Head of Digital in an energy sector organisation is a strong differentiator.
  • Multilingual capability is an advantage, particularly Hindi or other languages relevant to GEA's programme geographies.

Skills & Competencies

• Systems Thinking: Ability to see technical, commercial, and institutional dimensions of utility transformation as an integrated whole; designs solutions that address root causes rather than symptoms.

  Influence Without Authority: Achieves alignment and action across government bodies, utility management, and vendor partners without direct reporting lines.

  Adaptive Leadership: Navigates ambiguity in complex, politically sensitive environments; adjusts approach based on stakeholder dynamics and evolving programme context.

  Data-Driven Decision Making: Defaults to evidence and quantitative analysis while remaining sensitive to qualitative and contextual factors that shape utility organisations.

  Communication Excellence: Translates technical complexity into clear, compelling narratives for non-technical audiences; equally effective in boardrooms, field visits, and policy forums.

  Delivery Orientation: Strong bias for action and accountability; builds structured tracking mechanisms and holds self and others to agreed milestones and standards.

  Collaboration and Inclusion: Builds high-performing cross-functional teams; actively includes diverse perspectives from utility field staff to senior ministry officials.

Work Environment and Travel

• Primary base: New Delhi, India. Candidates must be based in or willing to relocate to New Delhi before joining.
• Regular in-person engagement with government ministries (Ministry of Power, MNRE), DISCOMs, and NCR-based partners is integral to the role.
• Hybrid work arrangement; significant presence at utility sites, government offices, and partner locations required.
• Domestic and international travel expected at 30–40% annually, including visits to utility field sites, state capitals etc.
• Must be comfortable working across time zones to coordinate with multilateral partners, development banks, and government counterparts.
• Professional development allowance for certifications, conferences, and executive education

Data Architect

Work Location: Kochi, Coimbatore, Chennai, Mumbai, Pune

Experience- 12-20 years

Who are we Orion is a leading digital transformation and product development services firm. Headquarters in Edison, NJ, we have a global team of 6000+ associates, with engineers in 12 major delivery centers across North America, Europe, Asia and Latin America. For over 25 years. In India, our delivery centers are based in Mumbai, Pune, Hyderabad, Chennai, Coimbatore and Kochi. Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility on a scale.

Mission: To serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, Growth: Our business has more than tripled over the last three years. We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint

Role Overview The role

You will be responsible for designing and implementing the solution architecture to ensure alignment with business goals and objectives. This role involves analysing the current technology infrastructure, identifying areas for improvement, and developing plans to enhance efficiency, scalability, and security. You will need to understand our technology strategy and collaborate with stakeholders, IT teams, and vendors, to develop comprehensive architectural solutions that support the long- term vision.

You will be required to maintain your core knowledge of wider technology trends and the technology ecosystem; build roadmaps and solutions; and govern relevant tech choices within the Firm.

Responsibilities

• Build and maintain extensive Azure, Databricks and Data architecture and solution design skills, providing SME input to projects and/or run/build
• Build and maintain all-round competence in Cloud, and relevant Application, Integration, Data and Security technologies
• Maintain a high level of technical knowledge current, emerging and future technology market trends and their impact on the business
• Develop and maintain expert knowledge of technology ecosystem, the main applications and technologies that support Audit
• If required, provide advice to and/or seek to learn from other Member Firms, client teams and/or clients that are seeking to implement or improve their use of specific technologies and/or methods
• Create and develop relevant documents – POC, reference architecture, roadmaps and other key architecture artefacts
• Create and maintain a detailed view of existing designs to help manage the transition to future state
• Identify business/project risk and mitigate or communicate as necessary
• Carry out additional duties as may occur from time to time as instructed and agreed by leadership
• Develop relationships within the business and technology functions
• Ensure that product roadmaps are aligned to the larger strategy and the Firm's Digital Strategy, and are coherent with those of other Capabilities and technology domain roadmaps
• Work with Capability CTOs, technical SMEs and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible

• Ensure that Solution Architects produce designs that are fit for purpose, adhere to relevant standards and patterns, leverage reusable components, and are coherent with wider tech domains

Skills and experience

• Proven expert knowledge of architecture design relating to Data
• Strong understanding of IaaS, PaaS, SaaS, Cloud hosting and integration technologies
• Business focused, with the ability to communicate and convey messages to both technical and business stakeholders
• Good knowledge of at least 2-3 other domains in Infrastructure, Networking, Security, and Integration
• Good knowledge of EA governance steps required, e.g., Info Sec approval, conceptual and solution architecture reviews, pen tests, code reviews and service acceptance criteria
• Strong experience in Enterprise and Solution Architecture roles
• A high level of general, technical knowledge current, emerging and future technology market trends and their impact on business
• Good understanding of project management concepts, Gantt charts/plans, risks, assumptions, and dependencies, etc.
• Ability to leverage networks in , g., to tap into additional expertise if required
• Good understanding of technical debt, its causes, how to measure it, and remedial actions. decommissioning
• Experience of working with project teams both onshore and/or offshore
• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this
• Mentor and coach junior colleagues where necessary

Desirable

• Knowledge of Databricks
• Knowledge of AWS and GCP
• Bring fresh ideas to the team and wider firm, g. new software, containerisation or automation (e.g. infra as code) of existing infrastructure and projects
• Practical understanding of GDPR and ISO 27001
• Qualified in ITIL and TOGAF (The Open Group Architecture Framework)

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

What We Offer

• A competitive salary and comprehensive benefits
• The opportunity to work on challenging problems with a talented, diverse
• A dedicated budget for professional development, conferences, and
• Flexible working hours and a hybrid work
• A dynamic and innovative work environment where your technical vision will shape the future of our

www.orioninc.com

(18) Orion Innovation: Overview | LinkedIn

Data Architect

Work Location: Kochi, Coimbatore, Chennai, Mumbai, Pune

Experience- 12-20 years

Who are we Orion is a leading digital transformation and product development services firm. Headquarters in Edison, NJ, we have a global team of 6000+ associates, with engineers in 12 major delivery centers across North America, Europe, Asia and Latin America. For over 25 years. In India, our delivery centers are based in Mumbai, Pune, Hyderabad, Chennai, Coimbatore and Kochi. Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility on a scale.

Mission: To serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, Growth: Our business has more than tripled over the last three years. We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint

Role Overview The role

You will be responsible for designing and implementing the solution architecture to ensure alignment with business goals and objectives. This role involves analysing the current technology infrastructure, identifying areas for improvement, and developing plans to enhance efficiency, scalability, and security. You will need to understand our technology strategy and collaborate with stakeholders, IT teams, and vendors, to develop comprehensive architectural solutions that support the long- term vision.

You will be required to maintain your core knowledge of wider technology trends and the technology ecosystem; build roadmaps and solutions; and govern relevant tech choices within the Firm.

Responsibilities

• Build and maintain extensive Azure, Databricks and Data architecture and solution design skills, providing SME input to projects and/or run/build
• Build and maintain all-round competence in Cloud, and relevant Application, Integration, Data and Security technologies
• Maintain a high level of technical knowledge current, emerging and future technology market trends and their impact on the business
• Develop and maintain expert knowledge of technology ecosystem, the main applications and technologies that support Audit
• If required, provide advice to and/or seek to learn from other Member Firms, client teams and/or clients that are seeking to implement or improve their use of specific technologies and/or methods
• Create and develop relevant documents – POC, reference architecture, roadmaps and other key architecture artefacts
• Create and maintain a detailed view of existing designs to help manage the transition to future state
• Identify business/project risk and mitigate or communicate as necessary
• Carry out additional duties as may occur from time to time as instructed and agreed by leadership
• Develop relationships within the business and technology functions
• Ensure that product roadmaps are aligned to the larger strategy and the Firm's Digital Strategy, and are coherent with those of other Capabilities and technology domain roadmaps
• Work with Capability CTOs, technical SMEs and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible

• Ensure that Solution Architects produce designs that are fit for purpose, adhere to relevant standards and patterns, leverage reusable components, and are coherent with wider tech domains

Skills and experience

• Proven expert knowledge of architecture design relating to Data
• Strong understanding of IaaS, PaaS, SaaS, Cloud hosting and integration technologies
• Business focused, with the ability to communicate and convey messages to both technical and business stakeholders
• Good knowledge of at least 2-3 other domains in Infrastructure, Networking, Security, and Integration
• Good knowledge of EA governance steps required, e.g., Info Sec approval, conceptual and solution architecture reviews, pen tests, code reviews and service acceptance criteria
• Strong experience in Enterprise and Solution Architecture roles
• A high level of general, technical knowledge current, emerging and future technology market trends and their impact on business
• Good understanding of project management concepts, Gantt charts/plans, risks, assumptions, and dependencies, etc.
• Ability to leverage networks in , g., to tap into additional expertise if required
• Good understanding of technical debt, its causes, how to measure it, and remedial actions. decommissioning
• Experience of working with project teams both onshore and/or offshore
• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this
• Mentor and coach junior colleagues where necessary

Desirable

• Knowledge of Databricks
• Knowledge of AWS and GCP
• Bring fresh ideas to the team and wider firm, g. new software, containerisation or automation (e.g. infra as code) of existing infrastructure and projects
• Practical understanding of GDPR and ISO 27001
• Qualified in ITIL and TOGAF (The Open Group Architecture Framework)

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

What We Offer

• A competitive salary and comprehensive benefits
• The opportunity to work on challenging problems with a talented, diverse
• A dedicated budget for professional development, conferences, and
• Flexible working hours and a hybrid work
• A dynamic and innovative work environment where your technical vision will shape the future of our

www.orioninc.com

(18) Orion Innovation: Overview | LinkedIn

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity

An experienced Release Manager with 3+ years of DevOps related release management, who leads teams to follow best practices in development standards and coding reviews.   You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments for Salesforce Commerce Cloud

Responsibilities

• Negotiating, planning, and managing all release activities.
• Analysing risks and resolving issues that affect release scope, schedule, and quality.
• Working cohesively with external partners, suppliers, and product owners.
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow. A core background in eCommerce technologies is a must.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployedand the different technologies that can be involved in a complex ecommerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

Required skills/experience

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Experience in software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Good technical understanding required in Investigating, resolving  and triaging release defects 
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

An experienced Release Manager, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across multiple technical stacks including front ends, middleware, core commerce platforms and more.

What you’ll get to do:

• Negotiate, plan, and manage all release activities.
• Analyse risks and resolve issues that affect release scope, schedule, and quality.
• Work cohesively with external partners, suppliers, product owners, and system integrators (SI’s)
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with respective teams for sign off including manual, automation, performance and security testing to name a few
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex e-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

What you should have:

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Knowledge of software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like GitHub, Gitlab, Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. 

#LI-HYBRID #LI-APAC

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Overview:  The Director, Software Engineering will guide, coach and mentor managers and teams representing the Software Engineering function for a number of teams, or a small to medium sized product portfolio, towards high performance. This role is primarily focused on the management and development of people and practices and enables self-directed teams to successfully execute their goals within an agile organization in support of corporate vision and strategy.

Duties and Responsibilities:

• Provide excellence in management and leadership for multiple teams to help achieve company objectives.
• Responsible for the overall quality and delivery of multiple projects.
• Identify goals and tracking metrics to ensure objectives are met and recommend process improvements.
• Support organizational capacity through staffing, budget /compensation planning, skills development, and acquisition of required tools and technologies:
• Conduct regular succession planning activities for key roles within the Agile organization;
• Manage and approve staff performance and discipline plans; and
• Help to attract, recruit, retain and develop top engineering talent.
• Embraces all Engineering facets - Engineering, QA & DevOps.
• Works closely across functional teams, striving to deliver a high-quality product to market in an automated fashion.
• Stay focused on customer / market needs.
• Collaborate effectively and routinely share information and best practices across all functions to ensure organizational effectiveness.
• Ensure staff understand and adhere to corporate policies and procedures.
• Handle escalations that cannot be resolved independently by direct reports and may similarly escalate to more senior management as appropriate.
• Assist in delivery of Technology Roadmap while meeting a defined budget.
• May represent company in industry groups and events to create internal and external awareness of functional solutions.
• May represent company in relations with major customers, suppliers, bankers, government agencies and both channel and alliance partners.
• Foster a growth mindset in all employees:
  • Support employees in setting and attaining professional and development goals;
  • Coach and mentor employees on career and personal development, team collaboration and Agile practices; and
  • Support continuous learning.

• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
• On Call Policy: Participate in an on-call rotation to support critical issues, including outside standard business hours (evenings, weekends, and holidays), ensuring timely response and resolution as per defined SLAs.

Job Requirements:

• 12+ years of relevant professional experience including prior software engineering experience (preferred)
• 6+ years of experience in management of an array of team and department sizes.
• Knowledge of the field's concepts, practices and procedures.
• Demonstrate a growth mindset, seeks feedback often.
• Strong ability to motivate others.
• Good coaching and mentoring skills.
• Ability to easily build new relationships.
• Comfortable with constructive conflict.
• Strong verbal and written communication skills.
• Ability to clearly communicate and motivate teams toward a common goal.
• A leader with a demonstrated ability to support self-organizing teams.
• Willingness to take calculated risks.

• Ability to make decisions under pressure, and to own the outcome.

Education:

• Bachelor’s degree in Computer Science, technical field, or equivalent experience.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• Travel for this position will include up to 25% locally usually for training purposes.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 
  
  Reporting of the role This role reports to the Principal Partner – Client Leadership (Cluster lead)
  
  3 best things about the job:
  • You get to work on the biggest advertiser of the country
  • Lead strategic thinking & integrated solutions across the Personal Care category
  • Ability to work under pressure and short turnaround time keeping you nimble and agile in this challenging work environment. (we see this as a positive learning experience)
• In this role, your goals will be:
  In three months:
  • Establish leadership stance among key stakeholders both on client and agency side
  • Translate the client’s needs into clear direction for Mindshare and GroupM resources working on the account
  • Become completely familiar with the client’s organizational structure, planning process, marketing calendar and the needs of key stakeholders
  • Understand the Mindshare way of working and can navigate through the verticals
  
  In six months:
  • Foster strong client relationships across the client portfolio for self and team and have a strong understanding of the client’s key business requirements
  • To be recognized as their trusted advisor, execute “media first” innovations and deliver exceptional ROI for the client • Lead the change in digital, data and content ecosystem. Identify opportunity and collaborate with internal team / potential partners to deliver the best possible solution • Demonstrated the ability to guide and coach team, helping them improve their strategic thinking skills and capabilities as well as their digital, data and content knowledge
  
  In 12 months:
  • Work in closely on innovative projects that help drive further growth
  • Build client satisfaction by soliciting critical feedback 
  
  What your day job looks like at Mindshare:
  • Provide strategic thinking, innovative communication planning and hard-core media fundamental knowledge to craft out innovative integrated brand strategies
  • Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities. Should be able to lead strategic conversations on Media, communication planning that drives business outcomes
  • Manage and motivate team to effectively deliver to client needs and goals
  • Ensure timely team appraisals and clear development goals for team members; identify and follow through on appropriate training and career development for the team
  
  What you’ll bring:
  • High integrity while maintaining positive, open relationships
  • Show a depth of understanding of the industry, business, brands and consumers and can dial up his servicing skills with senior management stakeholders at client beyond the media team, including business and marketing as well.
  • Understanding business principles and good practice and perceives issues in both financial and commercial terms.
  • Highly passionate, collaborative, outgoing, creative media leader and thinker
  • Strong presentation skills.
  • Articulation of thoughts/ideas/media solutions is a critical ask for this role
  • Stakeholder management
  • Business acumen
  • Acute inquisitiveness and understanding of an entrepreneur’s mindset
  • Ability to understand mediums beyond ATL
  
  Minimum qualifications:
  • Minimum 10 years+ total work experience in media business consultancy, market research/analytics or a strategic planning role, of which at least 3-4 years have been spent working on media/communications planning related business. FMCG experience (client / agency) will be a definitive added advantage
  • Excellent communication/presentation/client management skills

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Overview:  This is a fast-paced management position in one of Inovalon’s most critical areas, BigData Analytics. The Senior Manager, Software Engineering requires strong technical capabilities plus an instinctive, problem-solving mentality and experience conceptualizing and creating out-of-the-box solutions. Working in an Agile environment with large datasets and advanced analytics, this position is engaged in continuous optimization and refactoring and promoting an upbeat and effective team environment within the fast-growing IT Healthcare Informatics industry.

Job Responsibilities

• Lead, hire and grow a high performing team of software engineers.
• Lead delivery of cloud native applications and services working with engineers and peer teams
• Partner with product management, customers and other stakeholder to define requirements, scope projects, build and ship high quality software products in rapid and iterative cycles.
• Support customers and live site engineering teams operating the applications and services.
• Stay up to date on industry trends around web application development, testing, cloud native technologies, dev ops processes, modern design, and service engineering.
• Mentor, coach, and grow engineers while modeling care, respect and inclusiveness.

Requirements

• Bachelor’s degree in computer science or related field
• 15+ years of professional software development experience.
• 5+ years of engineering management experience with direct people management responsibilities
• 3+ years of experience leading agile software development, scrum certification is a plus.
• Experience building and leading an engineering team delivering high quality products.
• Experience with building applications using .NET or Java, Typescript ( Angular/React) technologies and managing application development teams
• Experience with cloud infrastructure services provided by AWS, Azure or GCP will be a plus.

Education:

• BS degree in computer sciences, software design, engineering, information systems, related field or equivalent work experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time).
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• Travel for this position will include less than 5% locally usually for training purposes.

ABOUT BDA
BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and classrooms. We let people see, touch, feel, own and interact with a brand in a way no other marketing permits. It’s what we like to call the Power of Merchandise.

We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.

We take great pride in our company culture—one that inspires teamwork, fun and excellence across our organization. We’re energetic people who love what we do—churning out more than 50 million units each year for the world’s most admired brands in a fun, fast paced environment that rewards high achievement.

BDA wants energetic, entrepreneurial self-starters hungry to grow and nurture our clients’ brands. As a relationship and merchandise expert, you have a proven track record of meeting sales targets and developing cutting-edge ideas that drive healthy, sustainable growth.

LOCATION REQUIREMENT

This role is based in Plainfield, IN and requires you to be onsite 5 days a week.

To be considered, you must live within commuting distance, as regular in-person collaboration is a key part of the role.

POSITION SUMMARY

At BDA, Human Resources is focused on creating a positive employee experience, understanding what employees need, and how we can provide support. The HR Business Partner will support a business unit within Operations in a wide variety of responsibilities throughout the entire employee lifecycle. This includes recruiting, employee relations, labor relations and training and development. This person will act as the first point of contact for all employee matters, questions, and concerns. Is welcoming and solicits feedback from employees and partners with leadership to continue to refine processes. Understands when to escalate employee issues to the Senior HR Business Partner as appropriate.

JOB RESPONSIBILITIES    

• Acts as an employee advocate to assist with questions or concerns; connects employees to correct resources and tools to resolve issues in a timely manner
• Provides HR support to leadership, including consulting on talent management, performance management, and employee relations issues. Serve as first point of escalation for employee concerns
• Conducts workplace investigations with discretion and expertise, providing and maintaining necessary documentation. Commitment to provide a timely, objective resolution and follow-through to all parties to ensure proper resolution
• Trusted coach and advisor to leadership in influencing decisions and coach employees through complex, difficult or emotional situations
• Support talent acquisition initiatives by recruiting qualified candidates for the operations component of the business. Understand the challenges of hourly associate staffing, such as recruitment/retention efforts and attrition awareness
• Knowledge of leave of absence laws, responsibilities, and regulations (including FMLA, PFML), partnering with Benefits Manager to support employee leave needs
• Competency in legal compliance of city, state, and federal regulations and applicable employment and labor laws, updates policies and/or procedures as required
• Understand business priorities and translate them into high-impact programs, collaborating with leadership to refine existing or develop new programs, policies, procedures, and tools
• Evaluate and streamline employee programs such as recognition, and training and development program (i.e. Anti-Harassment/Non-Discrimination, Performance Management, Talent Development program, etc.)
• Responsible for maintaining employee files and training records
• Maintains confidentiality regarding sensitive information and embodies professionalism and ethics in his/her work in all employment and HR related matters
• Fosters collaborative, team-oriented relationships
• Other job duties as assigned

SKILLS AND QUALIFICATIONS

• Characteristics and Attributes
• An appreciation of BDA culture and the ability to integrate well
• Team player, positive attitude, energetic, committed, competitive
• Outgoing and comfortable interacting with candidates and current employees at all levels of leadership within the organization
• Hands-on, on-the-ground leader who is continually and deeply engaged in the business to understand the current and future employee needs and to be able to provide insight to stakeholders
• Ability to manage multiple competing priorities simultaneously in a face-paced, agile, and dynamic environment while continually moving initiatives forward
• Ability to communicate effectively in a culturally diverse environment at all levels of the organization and a true partner to stakeholders
• Excellent written and verbal communication skills and strong interpersonal skills
• Meticulous organizational skills and attention to detail
• Approachable personality with excellent customer service skills
• Demonstrated ability to listen and help others
• Self-motivated to identify gaps and lead initiatives in a
• Takes initiative to identify and anticipate HR needs and make recommendations to implement
• Ability to think critically and creatively solve problems with win – win outcomes
• Qualifications and Requirements
• Bachelor’s degree; major in Human Resources or related field
• SHRM-CP or PHR Certification preferred
• 5-7 years progressive HR experience, with 1+ years recruiting and working in a fast-paced and collaborative team environment
• Previous experience managing complex employee relations issues to resolution
• Proficiency in Microsoft Word, Excel, Smartsheet and PowerPoint
• Prior HRIS, Applicant Tracking Systems such as Greenhouse, and record management experience preferred
• Multilingual preferred
• Ability to organize, prioritize work, and understand HR compliance requirements
• Regular and predictable attendance onsite required (5 days/week onsite to start, opportunity to move to a hybrid schedule with 1 day remote)

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Work is light to medium in nature with frequent walking to perform assigned tasks
• Willingness to travel to other BDA locations and offices
• Ability to move in an office environment to access files and gather information, stand, walk, use hands to type, handle or feel, and reach with hands and arms
• Regularly required to talk or hear

We are pleased to share the base salary range for this position is $70,000 to $90,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

#LI-onsite

#LI-LG1

Sales Director - India

Role Overview

The Sales Director (SD) for India leads a high-performing team of Account Executives, responsible for achieving revenue targets across complex accounts. The role is focused on coaching, enabling, and guiding the team to execute at the highest level through structured pipeline management, deal progression, and disciplined forecasting.

The SD acts as a strategic mentor, helping the team prioritize opportunities, remove obstacles, and apply creativity to close complex deals while ensuring operational rigor across forecasting, CRM hygiene, and account planning.

Key Responsibilities

Talent Development & Coaching

• Coach and develop Account Executives to strengthen skills in executive engagement, deal structuring, and strategic account management.
• Identify skill gaps and create targeted development plans for individuals and the team.
• Guide recruitment decisions to build a balanced, high-performing team capable of handling both Enterprise and Strategic accounts.
• Cultivates a high-performance culture by acting as a magnet for top-tier sales professionals and industry leaders 

Pipeline Generation & Opportunity Prioritization

• Help the team focus on high-value opportunities and prioritize efforts to maximize pipeline impact.
• Mentor reps in discovering new use cases, expanding accounts, and identifying strategic entry points.
• Challenge assumptions and provide creative guidance to overcome roadblocks in opportunity creation.

Deal Management & Execution Oversight

• Inspect top deals weekly, evaluate deal health, and guide next-step strategies.
• Coach the team on deal structuring, multi-stakeholder alignment, and executive engagement.
• Assist in removing obstacles and accelerating deal progression through collaborative problem-solving.

Forecasting & CRM Discipline

• Ensure the team maintains accurate, evidence-based forecasts.
• Enforce disciplined use of CRM tools and pipeline hygiene, providing feedback and corrective guidance.
• Use data-driven insights to coach the team on risk management, prioritization, and deal focus.

Executive Presence & Strategic Guidance

• Guide the team in engaging executives effectively and influencing decision-making at the highest level.
• Support reps in framing business value and positioning the organization as a strategic partner.
• Provide perspective on enterprise account strategy and long-term growth initiatives.

Define, execute, and adapt the specific go-to-market strategy for the India region, identifying key vertical targets and strategic partnerships critical for long-term growth and market penetration.Act as the primary interface between the India sales team and company  functions (e.g., Product, Finance, Global Sales Leadership) to ensure alignment on product roadmap, pricing strategies, and regional investment needs.

Analytical Leadership & Problem-Solving

• Use analytics to identify performance trends, pipeline gaps, and high-risk opportunities.
• Coach the team to apply structured approaches to complex deals and multi-threaded accounts.
• Encourage creative problem-solving to overcome obstacles and maximize revenue impact.

Preferred Qualifications

• 12+ years of enterprise sales leadership experience, with proven success coaching both Enterprise and Strategic Account teams.
• Track record of building high-performing teams and developing top talent.
• Experience in structured sales methodologies and managing complex, multi-million-dollar deals.
• Strong executive presence with the ability to guide teams in C-suite engagement.
• Demonstrated ability to prioritize initiatives, problem-solve creatively, and drive accountability across teams.

Core Competencies

Success Profile

Top-performing SDs:

• Coach and elevate a high-performing Enterprise and Strategic team to exceed revenue targets.
• Prioritize opportunities effectively, ensuring the team focuses on the highest-value deals.
• Inspect and guide deal progression, helping reps overcome roadblocks creatively.
• Enforce operational discipline across forecasting, pipeline management, and CRM hygiene.
• Serve as a strategic mentor, developing the team’s skills, confidence, and long-term growth potential.

Job Description: AMS Innovation and CONTINOUS IMPROVEMENT Lead

About Ensono

Ensono, Inc is a Delaware corporation incorporated in 2015 and located in Downers Grove, Illinois. Ensono, Inc provides infrastructure management services that help clients address their current needs, while engineering IT solutions for the ever-changing demands of tomorrow. From current platforms to evolving technologies, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. Our infrastructure management services increase security and performance while reducing total cost of ownership by an average of 15 percent. Ensono, Inc has more than 46 years of experience managing business complexity, distinguishing us from our competitors. We have managed hundreds of complex migrations and have designed solutions that address a wide range of challenges that companies are facing today. We adapt to and work seamlessly within our clients' culture and value the expertise of their employees. Our collaborative approach to meeting our clients' challenges keeps them with us for an average of 10 years.  We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. We are headquartered in Downers Grove, Illinois and currently have 2,100 associates.

Job Summary

The AMS L1 & L2 Innovation and Continuous Improvement Lead is responsible for driving operational excellence, continuous improvement, and innovation across L1 and L2 Production Support teams within Application Managed Services (AMS).

The role focuses on reducing operational noise, improving SLA adherence, accelerating resolution times, enabling shift‑left, and embedding automation and standardization into day‑to‑day L1/L2 operations. This is a run‑focused role, ensuring improvements translate into measurable outcomes on the production floor.

Job Responsibilities

• Operational Improvement:
• Develop and execute strategic improvement initiatives to drive business growth and operational efficiency.
• Collaborate with cross-functional teams to identify process improvements and innovative solutions.
• Champion & drive identification and adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
• Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions
• Process and Governance:
• Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement and waste reduction.
• Embed ITIL/ITSM best practices into AMS delivery.
• Conduct regular service reviews, operational reviews, and CSI workshops.
• Define and track KPIs such as SLA compliance, MTTR, incident backlog, automation coverage.
• Support audits, compliance, and risk management requirements.
• Stakeholder Engagement:
• Collaborate with application teams, engineering, Development, DevOps, and business stakeholders.
• Coach and mentor L1/L2 support teams on innovation mindset and problem‑solving.
• Work with transition teams during KT, onboarding, and steady‑state operations.
• Act as a customer‑facing leader for service improvement discussions..
• Change Management:
• Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
• Manage partnership with stakeholders for optimization solution discovery, implementation, deployment and digital operations.
• Monitor project progress, identify risks, and provide timely solutions.
• Deliver training programs to educate employees on new processes and technologies.
• Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
• Continuous Learning:
• Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.

Mandatory Skills and experience

Technical & Functional

• 10–12+ years of experience in AMS / Production Support (L1/L2).
• Strong understanding of application support models, preferably across multiple technologies.
• Certified in Lean / Six Sigma (Green Belt or above)
• Hands‑on experience with ITSM tools (ServiceNow or equivalent).
• Experience driving automation, monitoring, and observability improvements.
• Strong knowledge of incident/problem management and RCA techniques.

Innovation & Improvement

• Proven experience leading continuous improvement or CSI initiatives.
• Exposure to automation frameworks, scripting, or AIOps is a plus.
• Experience in process optimization, standardization, and cost reduction initiatives using improvement frameworks like Lean, Six Sigma.

Certifications (Preferred)

• ITIL v3 / ITIL 4
• Agile / DevOps certification (preferred)

Soft Skills

• Strong leadership, stakeholder management, and communication skills.
• Ability to influence without authority and drive change across teams.
• Customer‑centric mindset with focus on business outcomes.
• Analytical and problem-solving ability using data and experience.

Shift Timing- 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Role Overview

We are looking for an Engineering Manager to join our Platform organization and lead our India-based team within a global engineering group. This is a hands-on leadership role, combining active contribution to backend platform development with responsibility for mentoring, supporting, and growing a local team of engineers.

This role combines hands-on software engineering with day-to-day management responsibilities. The Engineering Manager will partner closely with engineers, architects, and cross-functional stakeholders across locations to deliver highly available, scalable platform services using Java, Spring, and Google Cloud Platform. In parallel, they will drive clarity and execution, foster strong collaboration, and support the growth and development of the engineers they manage within the broader team.

Key Responsibilities

• Lead and support a team of engineers, ensuring alignment, collaboration, and productivity within a globally distributed organization.
• Drive predictable delivery by managing workstreams, tracking progress, and proactively identifying and mitigating risks.
• Partner with product, architecture, and engineering teams to translate business needs into scalable technical solutions.
• Provide hands-on technical leadership through architecture, design, code reviews, and contribution to backend development using Java, Spring, and Google Cloud Platform.
• Coach and develop engineers while promoting strong engineering practices, including code quality, testing, and operational excellence.

Must-Have

• Progressive career growth from hands-on software engineer to engineering leader, with 4+ years in an Engineering Manager / Tech lead role and 6+ years of prior development experience.
• Strong proficiency in Java and the Spring ecosystem, with experience building APIs and scalable, highly available backend services.
• Experience working in distributed, cross-functional teams, with strong collaboration and communication skills.
• Solid understanding of modern software development practices (Agile, CI/CD, testing, and production operations), along with experience in cloud-native development (preferably Google Cloud Platform) and a track record of coaching and developing engineers.
• Ability to actively engage in production incident management, including triage, debugging, and resolution, while leading a team.

Job Summary:

We are seeking an experienced DevOps Architect to drive the design, implementation, and management of scalable, secure, and highly available infrastructure. The ideal candidate should have deep expertise in DevOps practices, CI/CD pipelines, cloud platforms, and infrastructure automation across multiple cloud environments along with strong leadership and mentoring capabilities.

Job Duties and Responsibilities:

• Lead and manage the DevOps team to ensure reliable infrastructure and automated deployment processes.
• Design, implement and maintain highly available, scalable, and secure cloud infrastructure across at least two major cloud providers, such as AWS, Azure, GCP or Oracle.
• Develop and optimize CI/CD pipelines for multiple applications and environments.
• Drive Infrastructure as Code (IaC) practices using tools like Terraform, CloudFormation, or Ansible.
• Oversee monitoring, logging, and alerting solutions to ensure system health and performance.
• Collaborate with Development, QA, and Security teams to integrate DevOps best practices across the SDLC.
• Lead incident management and root cause analysis for production issues.
• Ensure robust security practices for infrastructure and pipelines (secrets management, vulnerability scanning, etc.).
• Guide and mentor team members, fostering a culture of continuous improvement and technical excellence.
• Evaluate, recommend, and implement Agentic DevOps automation solutions that autonomously improve operational efficiency, streamline workflows, reduce manual intervention, and optimize infrastructure and delivery processes.

Required Qualifications Education

• Bachelor's degree in Computer Science, IT, or related field; Master's preferred

Experience:

• 12+ years of relevant experience in DevOps, Infrastructure, or Cloud Operations.
• 5+ years of experience in a technical leadership or team lead role.

Knowledge, Skills & Abilities

• Expertise in at least two major cloud platforms: AWS, Azure, or GCP.
• Strong experience in cloud cost optimization, usage forecasting, and resource planning across AWS/Azure environments.
• Experience deploying and scaling solutions via AWS Marketplace or Azure Marketplace, including pricing, billing, and operational considerations.
• Strong experience with CI/CD tools such as Jenkins, GitLab CI, Azure DevOps, or similar.
• Hands-on experience with Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Proficient in containerization and orchestration using Docker and Kubernetes.
• Strong knowledge of monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, ELK, CloudWatch).
• Scripting knowledge in languages like Python, Bash, or Go.
• Solid understanding of networking, security, and system administration.
• Experience in implementing security best practices across DevOps pipelines.
• Proven ability to mentor, coach, and lead technical teams.

Preferred Skills

• Ability to leverage Agentic DevOps automation frameworks to drive autonomous infrastructure provisioning, operational remediation, and continuous optimization of DevOps workflows.
• Experience with serverless architecture and microservices deployment.
• Experience with security tools and best practices (e.g., IAM, VPNs, firewalls, cloud security posture management).
• Exposure to hybrid cloud or multi-cloud environments.
• Knowledge of cost optimization and cloud governance strategies.
• Experience working in Agile teams and managing infrastructure in production-grade environments
• Relevant certifications (AWS Certified DevOps Engineer, Azure DevOps Expert, CKA, etc.).

Working Conditions

• Work Arrangement: On-site opportunity based out of our Trivandrum office.
• Travel Requirements: Occasional travel may be required for team meetings, user research, or conferences.
• On-Call Requirements: Light on-call rotation may be required depending on operational needs.
• Hours of Work: Monday to Friday, 40 hours per week, with overlap with PST required as needed.

Living AOT s Values

Our values guide how we work, collaborate, and grow as a team. Every role at AOT is expected to embody and promote these values:

• Innovation: We pursue true innovation by solving problems and meeting unarticulated needs.
• Integrity: We hold ourselves to high ethical standards and never compromise.
• Ownership: We are all responsible for our shared long-term success.
• Agility: We stay ready to adapt to change and deliver results.
• Collaboration: We believe collaboration and knowledge-sharing fuel innovation and success.
• Empowerment: We support our people so they can bring the best of themselves to work every day.

The Role:

We’re seeking a skilled Lead Software Engineer to join our India-based engineering team. You will be responsible for designing, developing, and maintaining scalable, high-performance software solutions, while ensuring smooth collaboration and overlap with US-based teams. This role combines hands-on engineering responsibilities with opportunities to mentor junior engineers, contribute to architecture discussions, and support enterprise-grade systems. This is a great opportunity for someone who enjoys problem-solving, clean code, and working across modern tech stacks.
Experience: 7+ Years 
On-site role

Responsibilities

• Responsible for the analysis, design, development and delivery of software solutions.
• Be able to articulate implementation at all levels.
• Ensure quality of one or more application codebases and alignment with development standards.
• Applies technical capabilities within his own discipline to coach and develop junior employees.
• Designs highly complex applications, interfaces and integration with a modest number of systems.
• Responsible for performance engineering of the enterprise software architecture, and providing functional guidance, advice, and/or training to other application developers.
• Modest advanced code development, code review and day-to-day support duties.
• Researching and evaluating tools to support domain-specific needs.

Requirements

• Minimum 7 years of experience in software development.
• Strong proficiency with Javascript, React, Node.js, Python or similar languages.
• Solid understanding of asynchronous programming.
• Should have good hands on experience with any cloud service.
• Ability to create database schemas that represent and support business needs.
• Familiarity with databases like MySQL, MongoDB, Dynamo, PostgreSQL or MSSQL.
• Understanding of fundamental design principles behind scalable applications.
• Good understanding of code versioning tools such as git.
• Experience with container technology such as Docker and container orchestration tools.
• Automate CI / CD workflow for each of the projects that have been onboarded.
• Knowledge of API specifications like GraphQL and REST standards.
• Knowledge of agile methodologies.
• Ability to utilize AI Assisted coding tools.

Work Schedule:

• Must be available for ~2 hours of evening work to overlap with US teams (until approximately 11:30 PM IST)

What we offer:

• A culture that values flexibility, work-life balance, and employee well-being - including Work From Home Fridays
• Competitive compensation packages and comprehensive health benefits
• Work with a collaborative, global team of engineers who thrive on solving complex challenges
• Exposure to multi-cloud environments (AWS, GCP, Azure) and modern DevOps tooling at scale
• Professional growth through continuous learning, mentorship, and access to new technologies
• Leadership that recognizes contributions and supports career advancement
• The chance to shape DevOps best practices and directly influence company-wide engineering culture
• A people-first environment where your ideas matter and innovation is encouraged 

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes most of the POS transactions in Nigeria.

About the role

This is a high-impact leadership role responsible for owning and driving the strategy, execution, and culture of Quality Assurance across our Engineering teams. You will lead a team of smart, detail-oriented QA Analysts and Engineers, ensuring the products we build meet the highest standards of quality and reliability. You’ll be working directly with developers, product managers, and engineering leadership to make sure everything we ship to our users is production-ready and delivers happiness.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What you’ll get to do

• Lead the QA function across multiple engineering teams – drive quality standards, strategies, and frameworks that scale.
• Mentor and manage QA Analysts and Engineers – help them grow into the best versions of themselves through coaching, feedback, and career development.
• Design and enforce test strategies, including manual and automated testing, regression, performance, and exploratory testing.
• Build out meaningful dashboards and metrics to measure QA performance: test cases written and executed, bug leakage, regression rates, and more.
• Collaborate closely with engineers to serve as a gatekeeper of quality, reviewing product requirements, technical documentation, and code when necessary.
• Drive continuous improvement in QA processes, tools, and team dynamics.
• Ensure deep product understanding within the QA team so test cases are not only thorough but also relevant and user-centric.
• Promote a strong quality culture by working hand-in-hand with engineering, product, and business stakeholders
• Turn data into insight by effectively transforming test metrics into dashboards and reports that guide team performance and product health.

To succeed in this role, you should have

• Experience leading and scaling a QA team in a fast-paced, tech-driven environment.
• A background (previous experience) as a QA Analyst or Engineer, you understand the job from the inside out.
• Experience designing and evaluating test strategies and measuring test effectiveness.
• Strong technical depth, you understand how software works and are familiar with the fundamentals (APIs, microservices, infrastructure).
• Solid analytical skills, you can connect the dots, interpret patterns in data, and ask the right questions to drive clarity and solutions.
• A mentorship-first mindset, you’ve built and led strong, collaborative teams and care deeply about your team’s growth.
• Hands-on experience with creating QA frameworks, building test dashboards, and defining success metrics.
• High integrity and emotional intelligence, you’re candid, constructive, and deeply aligned with team and company culture.
• Strong performance management experience, you can assess, evaluate, and coach team members using clear KPIs and deliverables.
• Proactivity, you don’t wait to be told what to do; you’re constantly thinking about what’s next and how we can improve.

Key requirements

• 10+ years of experience in Quality Engineering, including 4–5 years leading engineering teams, with a strong track record of building, mentoring, and scaling high-performing teams.
• Strong programming skills in Java with a focus on tooling and automation
• Strong experience in testing APIs, microservices, mobile native, and web applications.
• Proficiency in working with Linux/Unix environments and cloud infrastructure (GCP, Docker).
• Strong knowledge of SQL, NoSQL databases, and pub-sub technologies.
• Experience in non-functional testing, including performance, security, and monitoring/alerting.
• Knowledge of CI/CD pipelines (Jenkins / GitHub Actions / Harness).
• Familiarity with AI/ML-based test generation or test impact analysis.
• Strong experience in Agile/Scrum methodologies and leading small-to-medium teams.
• Strong technical experience, including hands-on coding and a solid understanding of software development.
• Proven ability to foster collaboration, trust, and transparency across diverse teams.
• Experience owning and overseeing system architecture for large-scale, secure, and scalable platforms.
• Ability to mentor, recruit, and grow engineering talent in an environment that prioritizes continuous learning.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave, plus other benefits.

What to expect in the hiring process

• Stage 1: A preliminary phone call with one of our recruiters.
• Stage 2: Technical and product interview
• Stage 3: Leadership and execution interview
• Stage 4: Culture interview

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

#LI-Remote

About Anchanto

Anchanto is a global enterprise SaaS company whose Cloud and AI products power end-to-end e-commerce and logistics operations for some of the world’s largest brands, 3PLs, and marketplaces. Our platforms process millions of orders across 70+ countries every month—and we’re still growing.

Role Overview

We are looking for a QA Automation Lead with 5+ years of hands-on automation experience to lead the design and execution of test automation across core SaaS products. This is a technically strong, hands-on leadership role ideal for someone passionate about building automation frameworks, mentoring others, and ensuring consistent, high-quality releases.

Key Responsibilities:

• Automation Strategy & Execution
• Lead automation planning, scripting, and execution across UI, API, database, and performance layers.
• Design and implement scalable test automation frameworks using tools like Testim, Selenium, Cypress, etc.
• Drive automation-first practices and integrate test suites with CI/CD pipelines for early defect detection.

Technical Leadership

• Guide QA engineers in writing clean, reusable, and robust automation code.
• Conduct code and script reviews; troubleshoot failures and improve test stability and coverage.
• Collaborate with developers and DevOps for continuous integration and test orchestration.

Collaboration & Delivery

• Work closely with Product, Engineering, and Release teams to ensure test coverage and quality gates throughout SDLC.
• Represent QA in agile ceremonies and play an active role in release readiness decisions.
• Own quality metrics like pass rate, defect leakage, and automation ROI.

Mentoring & Knowledge Sharing

• Coach junior automation engineers and promote best practices in test design, coverage, and maintainability.
• Conduct knowledge-sharing sessions, maintain test documentation, and support cross-product learning.

Required Skills & Experience

• 5+ years of experience in test automation for web, API, and backend services.
• Strong programming/scripting skills in Java, JavaScript, or Python.
• Hands-on experience with tools like Testim, Selenium, Cypress, Postman, REST Assured.
• Experience in database testing (SQL/NoSQL) and performance testing tools (e.g., JMeter, k6).
• Familiar with CI/CD tools like Jenkins, GitHub Actions, GitLab CI and Git-based workflows.
• Good understanding of Agile/Scrum methodologies and STLC processes.
• Proficient with test and defect management tools (Jira, Xray/Zephyr, Confluence).
• Strong communication and problem-solving skills; comfortable working with global teams.

Nice-to-Have

• Experience in SaaS, e-commerce, or logistics product domains.
• Exposure to self-healing automation or AI-powered test optimization tools.
• Familiarity with cloud platforms (AWS, GCP) and containerization (Docker, Kubernetes).

Why Join Us

• Be the driver of automation across high-scale, mission-critical SaaS platforms.
• Work in a cross-functional, global environment with opportunities to influence product quality at scale.
• Enjoy flexible work options, learning opportunities, and a culture that rewards ownership and excellence.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market. 

The mission of the International APAC team is to delight our global customers with the wide variety of Toast products. This is a relatively new team and an opportunity to help lead Toast on its journey of international expansion. As a Staff Software Engineer on the International team you will be focused on building products with a Global first mindset, working  closely with UX/PM and customers to deliver the most value that fits our customers market and culture. 

About this roll* (Responsibilities) 

• Build new products and Evolve Toast’s existing products suite to meet global market needs
• Be part of a team working collaboratively with UX, PM and other engineers building applications using modern web technologies 
• Work closely with pilot customers to ensure successful delivery and operation 
• Collaborate with teams across Toast, such as R&D, customer support and new customer onboarding
• Lead projects from discovery and development to roll out
• Mentor and coach other team members
• Promote technical excellence 
• Guiding project direction, making technical decisions, and providing technical expertise to the team
• Performing thorough code reviews to maintain quality standards and identify potential issues
• Assessing project scope, estimation and impact analysis

Do you have the right ingredients*? (Requirements)

• High proficiency  in Java or Kotlin (experience of 10-14 years in reputed product / relevant domain company)
• Experience  of API principals e.g REST
• Enjoys building well-engineered, usable and accessible systems
• Passionate about making users happy and seeing people use your product in the wild
• Ability to embrace an agile mindset focused on delivering usable software
• Adaptable to work in changing environments

Special Sauce* (Nice to Haves)

• Full Stack experience
• Experience with localisation and internationalization frameworks
• Experience in Hotel or Restaurant business domain
• Exposure to payments and integrations

What we use to make our dish (Our Tech Stack)

• A core of Java & Kotlin based backend services.
• React SPAs leveraging Tailwind, GraphQL and Storybook.
• Android app built in Java & Kotlin running in the restaurant.
• PostgreSQL and Dynamodb as core persistence.
• Pulsar, Camel and RabbitMQ for message-based integrations.
• And many more technologies that help us build a top class platform.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.