About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe.

What you’ll do

In this role, you’ll be the go-to expert for your business area. You’ll partner directly with our Head of SDC and be his go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives.

Responsibilities

• Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
• Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting. 
• Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
• Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
• Support planning: support with forecasting/planning processes for your business area, including near/medium/long-term planning, to enable leadership to make strategic decisions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk  or Financial Services
• Outstanding analytical ability, expert in SQL and understanding of data relationships
• Outstanding communication, presentation skills & stakeholder management skills
• Experience working in or with Financial Services, Accounting, GTM/Sales, Operations
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy

Preferred qualifications

• Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
• Structured problem solving skills, combined with strong business acumen.
• Experience with Tableau

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe.

What you’ll do

In this role, you’ll be the go-to expert for your business area. You’ll partner directly with our Head of SDC and be his go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives.

Responsibilities

• Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
• Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting. 
• Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
• Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
• Support planning: support with forecasting/planning processes for your business area, including near/medium/long-term planning, to enable leadership to make strategic decisions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk  or Financial Services
• Outstanding analytical ability, expert in SQL and understanding of data relationships
• Outstanding communication, presentation skills & stakeholder management skills
• Experience working in or with Financial Services, Accounting, GTM/Sales, Operations
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy

Preferred qualifications

• Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
• Structured problem solving skills, combined with strong business acumen.
• Experience with Tableau

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe's Finance & Strategy team is hiring a Finance Analytics Analyst. This role requires a finance professional with strong FP&A capabilities, technical data skills (SQL, BI tools), and demonstrated AI adaptability. The individual will own financial planning, variance analysis, and P&L reporting for assigned business areas while using data and technology to deliver high-quality financial insights. This role reports into the Finance & Strategy Center of Excellence.

Responsibilities

Financial Planning & Analysis

• Own P&L reporting and analysis for assigned product lines, business units, or functional cost centers
• Lead monthly and quarterly planning, forecasting, and close processes
• Perform variance analysis (actuals vs. budget, actuals vs. forecast, period-over-period) with clear identification of root causes and business drivers
• Track and reconcile accruals vs. actuals; ensure accuracy and completeness in financial reporting
• Support annual budgeting, long-range planning, and scenario modeling
• Build and maintain financial models for business case analysis, investment decisions, and resource allocation
• Partner with business teams to provide financial perspective on operational and strategic decisions

Data Analytics & Reporting

• Write SQL queries to extract, validate, and analyze data from financial systems and data warehouses
• Build and maintain financial dashboards and reports using Power BI, Tableau, or equivalent BI tools
• Develop data models that integrate financial and operational data for planning, forecasting, and performance reporting
• Automate and standardize recurring reports to reduce manual effort and improve consistency
• Navigate complex, high-volume data environments (trillions of transactions across products and geographies) to extract relevant financial signals
• Ensure data accuracy and consistency across all financial outputs

AI-Augmented Working

• Use AI tools (Claude, Cursor, Claude Code, and similar platforms) as part of workflow for analysis, coding, report building, dashboard prototyping, and problem-solving
• Apply an AI-first approach to new tasks, evaluate where AI can accelerate delivery before defaulting to manual methods
• Contribute to team-wide AI adoption by sharing effective workflows, prompts, and use cases

Business Insights & Communication

• Prepare executive-level reports on financial performance, trends, and key metrics with clear conclusions and recommendations
• Conduct ad-hoc analysis to support strategic initiatives and leadership decision-making
• Translate data and financial analysis into actionable business recommendations for finance and non-finance stakeholders
• Track and interpret key financial and operational metrics including revenue, processing volume, take rate, costs, margins, and unit economics

Requirements

Financial & Business Skills

• 5–7+ years of experience in FP&A, financial analysis, strategic finance, or corporate finance roles
• Strong understanding of financial statements (P&L, balance sheet, cash flow) and the ability to connect them into a complete financial picture
• Demonstrated experience in budgeting, forecasting, variance analysis, and financial planning cycles
• Working knowledge of accrual accounting, revenue recognition, cost allocation, and reconciliation processes
• Fluency in financial metrics: revenue, gross margin, EBITDA, operating leverage, unit economics

Technical & Data Skills

• Must Have: Strong SQL skills for data extraction, transformation, and analysis from relational databases and data warehouses
• Must Have: Proficiency in Power BI, Tableau, or equivalent BI tools for dashboard development and reporting
• Must Have: Advanced Excel / Google Sheets — financial modeling, scenario analysis, pivot tables, complex formulas
• Preferred: Python or R for data analysis, automation, or analytical workflows
• Ability to work with large, complex datasets across multiple data sources

AI Adaptability

• Must Have: Active, demonstrable use of AI tools in current work — candidates should be able to provide specific examples of how AI has improved their workflow, output quality, or speed
• Willingness and ability to continuously adopt new AI tools and methods as they become available
• Comfort using AI for coding assistance, data exploration, dashboard prototyping, and analytical problem-solving

Mindset & Working Approach

• Ownership: Treats assigned areas as personal accountability — does not wait for direction to investigate issues, identify risks, or surface insights
• Depth and curiosity: Goes beyond surface-level analysis to understand business context, root causes, and second-order implications
• Quality and accuracy: Holds a high personal standard for the correctness, completeness, and trustworthiness of all outputs
• Business context orientation: Understands the business model and connects financial data to what is actually happening operationally and strategically
• Clear communication: Presents financial and analytical findings to diverse audiences (finance, product, engineering, leadership) with clarity and precision
• Speed with rigor: Operates effectively in a fast-paced environment without compromising accuracy

Preferred Experience

• Background in technology, payments, fintech, SaaS, or high-growth platform businesses
• Experience with ERP systems (NetSuite, SAP, Oracle) or planning tools (Anaplan, Adaptive Insights, Pigment)
• Exposure to data warehousing concepts and cloud data platforms (Snowflake, BigQuery, Redshift)
• Experience in cross-functional environments working directly with product, engineering, and go-to-market teams
• Experience with high transaction volume environments where data complexity is inherent

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

What you’ll do

We're looking for a Monetization Operations Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

• Be responsible for onboarding sold custom contracts into our billing systems
• Ability to understand the legal languages of the contract and comfortable working on it and have strong attention to detail
• Build scalable and auditable onboarding processes for new and existing users
• Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve the process.
• Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections and if needed troubleshoot as well.
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support.
• Help scale and optimize our processes by assisting with the execution of key projects and programs.
• Gain unique insights into various businesses on Stripe scale and operate
• Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
• Be a part of building a brand-new team and operational culture for Stripe
• Assist with monthly and quarterly flux analysis of key metrics
• Assist with ad hoc projects

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4-5 years of relevant financial operations/billing experience or 3+ years of customer service experience with a degree in Business Administration, Finance, or relevant field.
• Excellent communication and organizational skills, both written and verbal.
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented

You will also likely have (not required):

• Knowledge in payments and the fintech industry
• The ability to be flexible and comfortable with changing requirements
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Role Overview

We are seeking an analytically-driven Data Analyst to join our Finance & Strategy team at Stripe. This role bridges the gap between data science and financial planning, requiring someone who can transform complex business data into actionable financial insights. You will build sophisticated dashboards, develop predictive models, and serve as the technical backbone for our FP&A and GTM analytics initiatives. This is a unique opportunity for a data professional with financial acumen to directly influence strategic business decisions in a high-growth fintech environment.

What You'll Do

Financial Data Analytics & Modeling

• Design, build, and maintain financial dashboards for FP&A, Revenue Operations, and GTM teams using Tableau, Power BI, or Looker
• Develop automated financial reporting solutions that reduce manual effort and improve data accuracy
• Create sophisticated data models to support budgeting, forecasting, variance analysis, and scenario planning
• Build predictive models for revenue forecasting, customer lifetime value, churn analysis, and unit economics

Business Intelligence & Reporting

• Partner with Finance Business Partners and FP&A teams to translate business requirements into technical solutions
• Design and implement data infrastructure for financial planning cycles (monthly/quarterly reviews, annual budgets, long-range planning)
• Develop self-service analytics capabilities enabling finance teams to access real-time business insights
• Create executive dashboards tracking key financial and operational metrics (ARR, bookings, retention, CAC, LTV)

Data Engineering & Analytics Infrastructure

• Write complex SQL queries to extract, transform, and analyze large datasets from multiple source systems
• Build ETL pipelines to integrate financial data from ERP, CRM, billing, and data warehouse systems
• Ensure data quality, consistency, and governance across financial reporting systems
• Optimize database performance and data architecture for scalability

Strategic Analysis & Insights

• Conduct deep-dive analyses on business performance, identifying trends, anomalies, and opportunities
• Support strategic initiatives through ad-hoc financial modeling and what-if scenario analysis
• Translate complex data findings into clear, actionable recommendations for leadership
• Collaborate with Data Science teams to develop advanced analytics and ML models for finance use cases

Required Qualifications

Technical Skills

• Must Have: Advanced SQL proficiency (complex joins, window functions, CTEs, query optimization)
• Must Have: Expert-level experience with at least one BI tool (Tableau, Power BI, Looker, or Qlik)
• Must Have: Advanced Excel/Google Sheets skills (pivot tables, complex formulas, data modeling)
• Preferred: Python or R for data analysis, automation, and statistical modeling
• Preferred: Experience with cloud data platforms (Snowflake, BigQuery, Redshift, Databricks)
• Preferred: Knowledge of ETL tools (dbt, Airflow, Fivetran) and version control (Git)

Financial & Business Acumen

• Experience in data analytics within finance, FP&A, or revenue operations functions
• Strong understanding of financial statements (P&L, balance sheet, cash flow)
• Knowledge of key financial metrics: ARR, MRR, bookings, revenue recognition, CAC, LTV, gross margin, EBITDA
• Experience with financial planning processes: budgeting, forecasting, variance analysis, scenario modeling
• Understanding of SaaS/subscription business models and revenue recognition principles (ASC 606 preferred)

Analytical & Problem-Solving

• Proven ability to work with large, complex datasets and derive meaningful insights
• Experience building financial models and dashboards that drive executive decision-making
• Strong statistical analysis skills and understanding of data visualization best practices
• Track record of translating ambiguous business problems into structured analytical frameworks

Preferred Experience

• Background in fintech, payments, B2B SaaS, or high-growth technology companies
• Experience supporting GTM analytics (sales forecasting, pipeline analysis, quota setting)
• Familiarity with finance systems: NetSuite, Anaplan, Adaptive Planning, Salesforce, Stripe Billing
• Exposure to data science methodologies and machine learning concepts
• Previous work in cross-functional environments collaborating with finance, data science, and business teams

Key Competencies

• Business Acumen: Ability to understand complex business models and translate them into data requirements
• Technical Excellence: Deep technical skills with commitment to code quality and best practices
• Communication: Exceptional ability to explain technical concepts to non-technical stakeholders
• Stakeholder Management: Experience partnering with senior leaders and influencing through data
• Ownership Mindset: Self-directed with ability to manage multiple priorities and drive projects to completion
• Continuous Learning: Curiosity to learn new tools, techniques, and business domains
• Attention to Detail: Commitment to data accuracy and quality in high-stakes financial reporting

Education

• Bachelor's degree in Finance, Economics, Statistics, Mathematics, Computer Science, Engineering, or related quantitative field
• Advanced degree (MBA, MS in Analytics/Data Science) or relevant certifications (CFA, CPA, data analytics certifications) a plus

What Makes This Role Unique This position sits at the intersection of data engineering, business intelligence, and strategic finance. You'll have the autonomy to architect solutions that shape how Stripe makes multi-million dollar decisions, while working with cutting-edge data technologies and some of the brightest minds in fintech. If you're energized by the prospect of building the analytics infrastructure that powers a global payments platform, this role is for you.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Internal System Org is at the core of Stripe to empower mission-critical financial domains including Finance & Strategy (F&S), Accounting, Tax, Treasury, Product Experience, GTM. We are the Financial Enablement team, acting as the centralized data analytics team for Internal System Org. Enable and empower F&S, GTM, Accounting, Product teams to achieve business goals, through dataset development, data analytics support, dashboards, AI, and operation efficiency enhancements.

What you’ll do

Responsibilities 

• Perform data analysis, identify trends, conduct research, build visualizations, all to deliver objective, critical insights that fulfill team stakeholders’ business needs 
• Work closely with cross-functional teams, including Finance & Strategy, Accounting, Product, Tax, User billing, Seller System, and Sales Ops teams, to align on financial goals and drive revenue growth
• Be the data strategy partner for our business stakeholders
• Reconcile complex dataset across complex finance systems
• Coordinate cross-functional projects to identify and drive operational efficiencies that support our stakeholders ability to run more efficiently and effectively
• Work closely with Engineering and Product teams to help define product solutions 
• Leverage AI tools to improve team work efficiency
• Conduct internal knowledge sharing sessions to strengthen team  

Who you are

You’re passionate about solving business problems and making a direct impact on business. You thrive in environments with many moving parts and quickly pick up new domain knowledge and technologies (e.g. AI). We’re seeking someone with excellent communication and advanced SQL/analytics abilities. Strong background in Accounting/Finance or prior AI experience is highly preferred, though these can also be developed on the job.

Minimum requirements

• Bachelor's degree in STEM major (i.e. Computer Science, Math, Stat, Engineering, etc.) and 4+ years of prior working experience in data analysis fields
• Strong analytical ability, proficiency with SQL (minimum of 3 years advanced SQL) and strong understanding of data relationships
• Experience working with extremely large datasets
• Outstanding communication skills
• Expertise working cross-functionally to drive business and operational goals 
• Excellent project management skills and ability to hold others accountable for results
• Ability to connect the big picture to minute details
• Operating as part of a team adhering to established norms and values
• Ability to identify opportunities to improve the data management processes
• Domain knowledge in Finance/Accounting/GTM

Preferred qualifications 

• Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting)
• Experience working with PM, Engineers, GTM, Accounting Team or Finance Team
• Experience working with financial datasets
• Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting)
• Experience with visualization tools
• Experience with AI tools (Claude Code, Kai, etc.)
• Domain knowledge in FinTech Products
• Bachelor's or Master degree in Accounting/Finance major
• CPA/CFA certification

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our global Finance and Strategy team (F&S) are strategic business partners to Stripe’s leaders, providing clear insights which simplify the complexity of the business, and drive the key operating forums to enable effective decision-making.

F&S is expanding to support the needs of our growing business, and this role is an exciting opportunity to join a new Finance & Strategy team in Bangalore.  This team is chartered to deliver thoughtful analysis to inform key business decisions, through simplification and automation of key financial planning processes.  If you are an experienced Finance FP&A professional who wants to make an impact in a dynamic and growing organization, please read below.

What you’ll do

We're looking for a F&S Analyst to join our growing team. This individual will help us with the forecasting budgeting and reporting for various departments accurately and in a timely manner and deliver improvements in our integrated financial systems with business partners, finance colleagues, and engineers.

Responsibilities

• Leverage your financial background to support and influence key strategic and business decisions
• Design and provide analytical rigor to measure efficiency and ROI of investments in headcount and non-headcount expenses
• Drive reporting, process and discipline for finance routines to shape and influence decision-making (e.g. budget, forecast, monthly reviews, long-range plans)
• Build and own models for in-depth analyses, as well as ensure their quality, timeliness, and accuracy
• Define metrics and leading indicators of business performance
• Partner with Data Science teams to develop reporting dashboards
• Drive continuous process improvement, standardization, simplification and reporting enhancements

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of relevant experience in strategic finance or FP&A 
• A keen analytical eye and experience building integrated models from scratch (in Excel or other planning applications)
• Experience driving and executing on finance processes (e.g. budget, forecast reviews, negotiations, investment analysis)
• A proven ability to build strong collaborative working relationships with business partners
• A proven ability to be a self starter capable of driving business results without significant supervision
• The ability to maintain high performance under tight timelines and a “roll up your sleeves” mindset to get any job done
• The ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast-moving environment
• Excellent verbal and written communication skills
• Excellent communication and organizational skills, both written and verbal.
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented

You will also likely have (not required):

• Experience working at a high-growth technology or financial services company
• Oracle, Anaplan, Tableau or other equivalent application experience
• Experience with SQL or a willingness to learn
• Experience in data visualization and dashboarding

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Sales Compensation Team at Stripe is responsible for the overall compensation strategy, design, and payment administration for the global sales organization. We ensure that Stripe’s objectives align with the compensation program and that our sales teams are paid accurately and timely. We provide thought leadership for the go-to market initiatives so that performance and compensation are effectively correlated. The Sales Comp team partners closely with the revenue generating and support functions across Stripe to support the success of our sales efforts. 

Stripe’s Sales Compensation Team has an opening for a role that will be responsible for the compensation calculation and payment process for the sales organization. Working as a team of three, this role will play a critical role in ensuring the sales team is correctly paid on schedule. This will include the following steps: processing data, validating calculations, communicating compensation and handling clarification requests. This role will require patience for handling sensitive compensation issues with stakeholders.

Responsibilities

• Deliver accurate and on-time payments to roles with variable sales compensation structures.
• Own and conduct regular audits of incentive compensation management (ICM) tool including: personnel set up, plan management, processed data, and commissions calculations.
• Process data, ensure correct calculations, communicate compensation and handle clarification requests.
• Be the first responder to compensation inquiries and support escalation when needed.
• Leverage both Google Sheets and an ICM tool to complete the payment process.

Have an in-depth understanding of the sales function, product priorities, and individual sales team characteristics.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• BS or BA in Business, Finance, Economics, Math, or Statistics.
• 2+ years of experience in a sales compensation payment role.
• Experience with CRM (e.g. Salesforce) and ICM (e.g. Captivate IQ, Varicent, Xactly) tools.
• Experience with reporting tools, SQL query optimization, and Tableau
• Very organized and attentive to detail, with excellent prioritization skills that allow you to consistently deliver quality results on time.
• Ability to handle the complexities of an end-to-end commissions close, including managing multiple deadlines.
• Ability to address questions and concerns quickly and patiently.

Preferred qualifications

• • Experience with SOX Compliance and process documentation 
  • Experience in Sales or Sales Operations roles.
  • Good communication skills, both verbal and written, with the ability to convey information effectively and empathetically to sales staff and cross-functional teams.
  • Sequel programming experience.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team:

The Stripe Product Accounting Team is responsible for supporting all products at Stripe, consulting on accounting implications and supporting teams' ability to make informed strategic decisions. We are responsible for the accurate and timely recording of all business-generated transactions on our balance sheet and income statement. We operate in a fast-paced environment and collaborate significantly with cross-functional and international teams. 

What you’ll do

Stripe is seeking an experienced  accounting data analyst to join its world class Accounting team and help us scale for the future, in a fast-paced environment that’s growing rapidly. A member of the Accounting Data Analyst team will support the processing and reporting of our global financial results. 

Responsibilities:

• Enable timely financial close and margin analysis through data analytics and visualization
• Wrangle large, highly complex datasets into actionable insights and become the data expert for gross margin accounting. Perform analysis, identify trends, conduct research, and build visualizations to deliver objective, critical insights that fulfill accounting and finance stakeholders’ needs 
• Implement anomaly detection of automated accounting activity to identify potential misstatements in financial results 
• Drive cross-functional projects, primarily partnering with FP&A, Financial Systems, and Product Engineers, to identify opportunities to help our stakeholders operate more efficiently and effectively
• Work independently to investigate the root cause of system breakages and drive both short and long-term resolution 
• Develop testing strategies and build population to satisfy analytic-based audit needs 

Who you are:

We’re looking for someone with a strong Accounting background as well as experience in data analysis, as described further below. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 5-7+ years of relevant public accounting and/or industry experience
• B.A. or B.S degree in Accounting or Finance (CPA preferred) OR CA qualified
• Fluency in U.S. GAAP
• Strong knowledge of Excel and experience working with large amounts of data, often coming from multiple sources
• Intermediate or advanced SQL proficiency 
• Demonstrated experience partnering with cross-functional stakeholders
• Self-motivated individual with a demonstrated history of taking on various types of challenging projects and producing results, with excellent attention to detail
• Solution-oriented mindset with enthusiasm for establishing best practices, and challenging existing processes to identify improvement opportunities
• Excellent communication and organizational skills, both written and verbal, with the ability to convey financial concepts to both financial and non-financial audiences

Preferred qualifications:

• Knowledge of (or experience in) the technology or payments industry.
• Experience working in an automated accounting environment
• Experience with Tableau, Alteryx, or other visualization tools 

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About Finance Operations

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

About Procurement

Global Procurement, which is part of Stripe's Finance Operations (FinOps), is responsible for the entire buying journey, from sourcing new suppliers or renewing engagements with existing ones to facilitating purchase order approvals, paying valid supplier invoices, and managing Stripe's travel and expense program. The team also reviews and advises on contract structures and terms, conducts risk assessments to ensure suppliers meet Stripe's standards, and onboards suppliers for secure payment processing.

What you’ll do

We're looking for a Sourcing Analyst to join our growing team. In this role you will play a crucial role in supporting the global strategic sourcing events and category management while collaborating with cross functional teams. You will be responsible for conducting market research, gathering supplier information, developing sourcing strategies, and facilitating sourcing events to optimize the company's spend and drive value. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with cross-functional teams. 

Responsibilities

The responsibilities for this role include but are not limited to the following:

RFx event support:

• Draft RFx documents for specific projects in collaboration with global category managers
• Prepare RFx communications, scoring templates, summaries, and other supporting documents
• Prepare and retain RFx project documentation for historical record
• Execute NDAs for RFx events
• Lead regional RFx projects when needed

Benchmarks / Rates:

• Conduct initial category-specific market research
• Analyze rate submissions from Suppliers with industry benchmarks
• Develop supplier profiles with data sourced from resources like Tropic, Pitchbook, other internal tools, and publicly available data
• Lead regional rate card negotiations when needed

Contracting:

• Contract analysis to inform category strategies and/or individual transaction strategies
• Data cleanup on renewal dates, termination notice periods, and other relevant sourcing metadata in the Contract database
• Setup and execute proactive tracking of SLA violations and ensure appropriate processes are initiated to claim any possible service credits/refunds

General Support:

• Monitor procurement process and manage escalations for sourced deal transactions
• Work closely with internal teams to drive enterprise-level procurement solutions and increase supplier management effectiveness
• Participate in establishing short-term and long-range planning and budget development of the company to support strategic business goals
• Help to develop and execute a roadmap to build and scale an impactful Strategic Sourcing & Category Management function that Stripe recognizes and values

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• A minimum of 5 to 8 years of experience in indirect sourcing, procurement, category management, or a related field
• Strong understanding of procurement principles and supply chain management
• Strong experience in negotiations and achieving significant cost savings and supplier value without compromising on quality or service
• Experience in supplier contracting with an understanding of standard commercial terms and conditions to mitigate risks and create clear service level agreements
• Excellent communication and interpersonal skills, with the ability to convey complex information in an understandable way
• Strong analytical and problem-solving skills with a keen eye for detail
• Strong organizational skills and the ability to manage multiple priorities in a dynamic, fast-paced environment
• A team player with a proactive attitude and the ability to work independently when required
• Demonstrated experience successfully partnering with cross-functional stakeholders

You will also likely have (not required):

• Familiarity with the fintech industry and its supply chain and procurement challenges
• Educational background in Business, Economics, Supply Chain, or related fields
• Procurement and supply chain certification like CPSM, CSCP, CPPM, CIPS, etc.
• Understanding or experience with e-procurement tools and systems (e.g., Zip, Agiloft CLM, etc.)
• Experience with ERP systems (e.g., Oracle) is preferred
• The ability to be flexible and comfortable with changing requirements
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation

Monetization Operations Analyst

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.

What You'll Do

We're looking for a Monetization Services Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

You will:

• Be responsible for onboarding sold custom contracts into our billing systems.
• Work with legal contracts with strong attention to detail and accuracy.
• Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
• Build scalable and auditable onboarding processes for new and existing users.
• Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.
• Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections.
• Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience.
• Help scope, build, and deliver continuous process improvements that enhance operations.

Who You Are

Minimum Requirements

• 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Ability to be detail-oriented while visualizing the larger impact of a series of transactions.
• Strong analytical skills and the ability to navigate data and people to find answers.
• Strong operating rigor, including organizational and time management skills.
• Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers.
• Motivation and flexibility to work well in a high-growth environment where things change quickly.

Preferred Qualifications

• • Ability to trace process impacts from situation to end customers and business financial outcomes.
  • Knowledge of or experience in the payments industry.
  • Demonstrated professional experience using GSuite, Excel, and working with large data sets; experience with SQL is a plus.
  • Demonstrated project management or consulting experience and the ability to work cross-functionally.
  • A builder's mindset and a willingness to question assumptions and conventional wisdom.
  • A passion for learning and solving problems through infrastructure and automation.

Operations / Infrastructure Analyst (AMR Deployment)

North Point Technology is hiring Operations / Infrastructure Analysts to support a global deployment of Autonomous Mobile Robot (AMR) systems across manufacturing environments. This role is ideal for a hands-on Linux professional who can provision compute environments, deploy software stacks, and maintain stable operations across multiple production sites.

Responsibilities:

• Provision, configure, and maintain Linux-based compute environments supporting AMR systems across global manufacturing locations
• Install and support AMR software stacks in production environments, ensuring system stability and performance
• Perform system administration, monitoring, and troubleshooting across distributed infrastructure
• Support deployment activities across multiple sites in North America and Europe
• Develop and maintain standardized documentation for system configurations, processes, and operational procedures
• Partner with engineering and operations teams to ensure reliable system performance in live manufacturing environments

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3+ years of experience in Linux system administration or infrastructure operations
• Strong experience with Red Hat Enterprise Linux (RHEL) or similar Linux distributions
• Experience with server provisioning, system configuration, and operational support
• Ability to troubleshoot system-level issues in production environments
• Strong documentation and communication skills

Preferred Qualifications:

• Experience supporting manufacturing, robotics, or warehouse environments
• Experience working with distributed systems across multiple locations
• Exposure to automation tools or scripting for system administration

Job Title
Senior SAP Data Migration Consultant
ECC to S4 HANA
Manufacturing Environment
Remote India with EST Overlap

Compensation
USD $20,000 to $35,000 per year
Final offer based strictly on proven SAP migration experience

Program Overview

We are supporting a multi year ERP optimization and system consolidation initiative for a U.S. based manufacturing organization.

This role is part of the central SAP data team and focuses on enterprise master data standardization and ECC to S4 HANA migration across multiple manufacturing plants.

We are seeking a hands on SAP Data Migration Consultant with direct experience executing SAP data conversion projects in complex manufacturing environments.

This is not a reporting, BI, or generic data analyst role. This position requires deep SAP master data expertise and proven migration execution experience.

Key Responsibilities

• Lead assessment and remediation of SAP master data across multiple plants
• Execute ECC to S4 HANA data migration activities
• Cleanse and standardize Material Master, BOM, Vendor, Customer, and MRP data
• Define mapping logic, transformation rules, and validation frameworks
• Perform data loads using LSMW, LTMC, Migration Cockpit, BAPI, or IDoc
• Support mock conversions, reconciliation cycles, and cutover execution
• Partner with MM, SD, PP, and FI functional teams to align data structures
• Support U.S. plant validation workshops during EST overlap hours
• Document data standards, business rules, and governance processes

Mandatory Qualifications

• Minimum 5 years of SAP master data experience
• Direct participation in at least one full SAP migration or ECC to S4 HANA conversion
• Strong manufacturing industry background
• Deep expertise in Material Master and Bill of Materials
• Experience managing Vendor and Customer master data at scale
• Hands on experience with SAP migration tools including LSMW, LTMC, Migration Cockpit, BAPI, or IDoc
• Experience supporting mock loads, reconciliation, and defect resolution
• Strong English communication skills
• Ability to overlap minimum 3 to 4 hours daily with U.S. EST

Preferred

• Experience in global template rollouts
• Exposure to master data governance or MDM programs
• Experience working directly with U.S. manufacturing stakeholders

Work Model

Remote India
Mandatory EST time zone overlap
Long term engagement

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Role

We are looking for a Quote Operations Associate to join our Deal Desk Operations team. This role is based in Mohali, India, reporting to the Director, Global Deal Operations, you will play a critical role in the successful execution of renewal quotes. You will ensure consistent adherence to Zscaler’s strategic goals, commitments, and compliance with all corporate policies and procedures. As a value-add business partner, you will thrive in our fast-paced, evolving environment. You will work collaboratively across operational teams to create preparatory draft renewal quotes, ensuring appropriate structure and providing expert guidance with a focus on financial and revenue compliance.

What you’ll do (Role Expectations)

• Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies.
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team.
• Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy.
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed.
• UAT new quote processes/system enhancements

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

What We’re Looking for (Minimum Qualifications)

• Renewal Quoting/Quoting experience
• 3+ years in Sales Operations Support, Quote Support or Order Management 
• Working cross-functionally with operational teams in quote creation 
• Strong analytical and organizational skills; attention to detail, dependable with deadlines, multitask 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting 

What Will Make You Stand Out (Preferred Qualifications)

• High-Tech/SaaS industry experience preferred 
• Bachelor’s in relevant field; MBA a plus 
• Strong understanding of sales processes and methodologies

#LI-Mohali

#LI-VV3

Role

We are looking for an experienced Financial Analyst, FP&A to join our FP&A team. This is a hybrid role based in Mohali, reporting to the Manager, FP&A. As part of the General and Administrative team, you will provide a strong foundation for growth and help scale our global infrastructure. You will be responsible for translating complex data into compelling narratives and partnering with business leads to maximize profitability and hit financial targets.

What you’ll do (Role Expectations)

• Analyze Monthly/Quarterly GTM performance, focusing on New Business ACV, Upsell/Cross-sell, Pipeline health, and coverage ratio while providing variance analysis of actual bookings vs. forecast

• Manage HC & Expense reporting and forecasting, including Marketing spend, Travel & Expense, and Program Spend, along with variance commentaries and walks
  

• Support the annual planning process and rolling quarterly forecasts by building and maintaining financial models to predict productivity and consolidate regional inputs for US leadership
  

• Apply preliminary AI/ML tools to automate routine reporting and leverage Generative AI to synthesize large datasets and draft executive summaries
  
• Partner effectively with US-based GTM Operations and Global FP&A teams, maintaining the flexibility to overlap with US PST time zones for key forecast calls and business reviews

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• CA/Master's degree in Finance, Economics, Strategy, Business, or a related field

• 1–3 years of experience in financial planning and analysis or related roles

• Knowledge of Tableau and Structured Query Language (SQL) or other comparable visualization tools

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in financial modeling and analysis, with advanced skills in Excel

• Knowledge of Adaptive, NetSuite, and Salesforce

• Flexibility to work U.S. time during the peak days of the quarterly and monthly reporting process

#LI-HG1

#LI-Hybrid

Role 

We are looking for an Analyst Workforce Management to join our team. This is a hybrid role based in Zscaler office location in Bangalore, reporting to the Director Workforce Management in the Workforce Management Department. The primary objective is to drive operational efficiency by translating complex historical data into actionable strategies. This ensures that service level agreements (SLAs) are met without over-investing in idle resources.

What you’ll do (Role Expectations)

• Deliver precise demand forecasting to align operational capacity with business needs
• Develop and maintain capacity modeling to ensure optimal resource allocation
• Execute trend analysis and contingency planning to proactively mitigate service risks
• Partner with stakeholders to drive continuous improvement and operational excellence
• Optimize operational performance to balance service delivery with cost efficiency

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• Minimum 4–5 years of Workforce Management experience, including at least 2 years of proven expertise in forecasting & capacity planning
• Proficiency with WFM tools such as Genesys, NICE, or Aspect, or equivalent statistical software
• Strong understanding of quantitative methods including moving averages, exponential smoothing, and regression analysis
• Professional experience in workforce management, supply chain, or operations management
• Advanced skills in Microsoft Excel and data visualization tools like Tableau or Power BI

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Statistics, Business, Information Technology, or Operations Management
• Proactive and detail-oriented approach to identifying and solving complex capacity constraints
• Ability to synthesize complex data into clear recommendations for executive leadership

#LI-HG1

#LI-Hybrid

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Role Summary:

Seeking an Azure Data Engineer with 2–4 years of experience to build and support data pipelines on Azure and contribute to our Data Warehouse and Microsoft Fabric initiatives.

Key Responsibilities:

• Develop and maintain ADF pipelines for data ingestion and transformation
• Ingest data from databases, APIs, SFTP, and SharePoint into ADLS/Blob
• Process data across Raw → Staging → EDW layers
• Write and optimize SQL queries and stored procedures
• Implement incremental/delta loads and basic error handling
• Monitor and troubleshoot pipelines
• Work with Lakehouse concepts (Bronze/Silver/Gold)
• Support Python/PySpark-based transformations
• Contribute to Microsoft Fabric (Pipelines, Lakehouse, Notebooks)

Required Skills:

• 2–4 years of Data Engineering experience
• Strong Azure Data Factory (ADF) experience
• Strong SQL (queries, stored procedures)
• Strong understanding of Data Warehouse concepts (data modeling, staging, and EDW layers)
• Good understanding of incremental and delta data loading strategies
• Working knowledge of Python with PySpark for data transformations on Azure Databricks
• Understanding of Lakehouse architecture
• Familiarity with Microsoft Fabric (nice to have)
• Experience with metadata/config-driven pipeline frameworks (nice to have)

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Role Summary:

Seeking an Azure Data Engineer with 2–4 years of experience to build and support data pipelines on Azure and contribute to our Data Warehouse and Microsoft Fabric initiatives.

Key Responsibilities:

• Develop and maintain ADF pipelines for data ingestion and transformation
• Ingest data from databases, APIs, SFTP, and SharePoint into ADLS/Blob
• Process data across Raw → Staging → EDW layers
• Write and optimize SQL queries and stored procedures
• Implement incremental/delta loads and basic error handling
• Monitor and troubleshoot pipelines
• Work with Lakehouse concepts (Bronze/Silver/Gold)
• Support Python/PySpark-based transformations
• Contribute to Microsoft Fabric (Pipelines, Lakehouse, Notebooks)

Required Skills:

• 2–4 years of Data Engineering experience
• Strong Azure Data Factory (ADF) experience
• Strong SQL (queries, stored procedures)
• Strong understanding of Data Warehouse concepts (data modeling, staging, and EDW layers)
• Good understanding of incremental and delta data loading strategies
• Working knowledge of Python with PySpark for data transformations on Azure Databricks
• Understanding of Lakehouse architecture
• Knowledge of Power Bi. 
• Familiarity with Microsoft Fabric (nice to have)
• Experience with metadata/config-driven pipeline frameworks (nice to have)

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

About Inizio Ignite:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Key Responsibilities

Previous experience in developing and maintaining interactive and visually appealing dashboards using Tableau, Power BI, and Excel. 

Experience in handling healthcare data (Claims, Trials, RWE) is good to have. 

Proficiency in working with data visualization tools like Tableau and Power BI. The candidate should be able to create interactive and visually appealing dashboards, reports, and charts. 

Proficiency in Excel is important for data analysis, data manipulation, and creating Excel-based dashboards.

Strong knowledge of SQL (Structured Query Language) is essential for querying and manipulating data from relational databases.

Understanding of data modeling concepts to design efficient and effective data structures for reporting and Analysis 

Eagerness to learn and stay updated with the latest BI technologies, tools, and trends. 

Develop and maintain interactive and visually appealing dashboards using Tableau, Power BI, and Excel.

Collaborate with cross-functional teams to identify business requirements and translate them into data visualizations and reports. 

Extract, transform, and load (ETL) data from various sources to ensure accurate and consistent data for reporting. 

Optimize and fine-tune queries and data models for enhanced performance and efficiency.

Analyze and interpret data to identify trends, patterns, and opportunities for business improvement.

Educational Qualification 

Bachelors / Masters in computer science or related subjects from reputable institution 

Proven experience as a Business Intelligence Developer or similar role with 3-5 years of hands-on experience 

in creating reports and dashboards. 

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Inizio Ignite, Research Partnership

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Here’s what you’ll be doing:

Core, but not exclusive, responsibilities will include:

• Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
• Vendor selection at RFQ stage and quote collection from third parties
• Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
• Completion of client cost sheets
• Assistance with RFI client pricing exercises
• Successful handover of final project cost sheets to The Project Management Team
• Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy

Here’s what you’ll need:

• Strong commercial, analytical and organizational skills with attention to detail.
• More than 5 years of experience in a role involving costs and negotiations or at market research agency
• Significant experience with teamwork and collaboration
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• High level of accuracy and attention to detail
• Confident liaising with a variety of internal and external stakeholders
• Excellent Excel and numerical skills
• Familiarity with inflation indices and pricing models is a plus.
• Finance degree or relevant discipline degree.
• Proactive, dedicated and enthusiastic ‘can do’ attitude and approach

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Inizio Ignite, Research Partnership

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Here’s what you’ll be doing:

Core, but not exclusive, responsibilities will include:

• Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
• Vendor selection at RFQ stage and quote collection from third parties
• Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
• Completion of client cost sheets
• Assistance with RFI client pricing exercises
• Successful handover of final project cost sheets to The Project Management Team
• Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy

Here’s what you’ll need:

• Strong commercial, analytical and organizational skills with attention to detail.
• More than 5 years of experience in a role involving costs and negotiations or at market research agency
• Significant experience with teamwork and collaboration
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• High level of accuracy and attention to detail
• Confident liaising with a variety of internal and external stakeholders
• Excellent Excel and numerical skills
• Familiarity with inflation indices and pricing models is a plus.
• Finance degree or relevant discipline degree.
• Proactive, dedicated and enthusiastic ‘can do’ attitude and approach

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

Junior Business Analyst

Inizio Ignite, STEM 

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our STEM team uses benchmarking through AI-enabled and evidence-based approaches to drive alignment resulting in accelerated performance. Serving clients across brand & commercial, Medical Affairs & sales, our expertise includes data, research & insights (proprietary benchmarking data), strategic brand alignment, and sales & MSL performance benchmarking. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.  

Job purpose: 

We are looking for a highly analytical and data-driven graduate to join us in the business analysis team. The role will help you to develop a solid understanding of the pharmaceutical industry, strong quantitative and qualitative analytical skills, and to gain a unique insight into best practices across the industry.

As a member of the analysis team, you will have great visibility and exposure to senior directors in the company and the opportunity to take on a high level of responsibility for project delivery early-on in your career. You will be supported by an experienced analyst team through your development and training and be expected to collaborate and offer new insight within a close-knit team environment.

Key Responsibilities:

• Managing multiple LIVE projects and their timelines to meet both internal and client’s deadlines.
• Collaborating with Project leaders/Lead Analysts to interpret data and formulate action plans and recommendations for clients.
• Analyzing data from multi-sources using quantitative and qualitative methods to derive
• Pressure testing data and identifying areas for investigation and training.
• Building and maintaining MS Excel databases from source data.
• Produce high quality presentations and other deliverables for clients using PowerPoint.
• Supporting members in the analysis team to meet client deadlines and drive development and efficiencies within the team both locally and on international projects. 

Essential Requirements:

• The ideal candidate must have an Science/Analytics based degree in subjects with numerical emphasis (such as Chemistry, Physics, Mathematics, biotechnology,  Engineering etc.)
• A few years of experience in a similar analysis or sales job within the pharmaceutical industry is preferable.
• Strong communication and multi-tasking skills to handle multiple projects with different stakeholders.
• Advanced Level experience in using Excel and PowerPoint.
• Proactive individual with drive and ambition, a strong work ethic to grow in a dynamic environment with good opportunities to help develop and further the business as a whole.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

About Inizio Ignite (Advisory)

Inizio Ignite is a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. We provide market research and insights, strategy consulting, people and transformation consulting, and commercial benchmarking that has empowered world-leading strategies for portfolio development, product launch, franchising, HEOR, pricing, and market access — all expert-designed, data-backed, and completely patient-inspired.

Role Overview

The Commercial Analyst supports recurring reporting, forecasting, and business intelligence efforts across Inizio Ignite. This role focuses on compiling month-end reports, updating dashboards and data models, and supporting teams with accurate, well-organized data. The Analyst works closely with the Business Intelligence & Reporting Lead and Sr. Commercial leaders to help ensure reports are timely, reliable, and easy to use for decision-making.

Here’s what you’ll be doing:

• Support month-end reporting, including MFR (Monthly Financial review) and Monthly KPI deliverables, by pulling data, updating Excel files, and preparing PowerPoint presentations.
• Help respond to follow-up questions and ad-hoc data requests that come out of monthly reporting meetings.
• Support company-level reporting, including preparing bi-weekly PowerPoint updates using data pulled from Power BI.
• Support Power BI data models by uploading revenue forecasts by account and sales forecasts by month.
• Calculate and update weekly pipeline metrics and help ensure the data remains accurate and consistent.
• Maintain Account mapping file (in excel) to help keep Account-level data organized across reporting tools.
• Update and maintain Power BI dashboards, including making quarterly updates to reflect revised timelines. Support updates related to fiscal year changes and other routine reporting adjustments.
• Help troubleshoot common PowerBI dashboard and data refresh issues.
• Assist with dashboard improvements and help build new reports as needed, with guidance from senior team members.
• Collaborate with IT and log ServiceNow tickets for data issues that arise

Here’s what you’ll need:

• Proficiency in Excel and PowerPoint, with experience using Power BI or similar data visualization tools.
• Interest in analytical work and comfort digging into raw data to understand details and trends.
• Willingness to collaborate across teams and work with a range of stakeholders, including senior leaders.
• Strong attention to detail, with a focus on keeping data accurate, clean, and well organized.
• Bachelor’s degree in Finance, Economics, Business, or a related field.
• Previous experience in commercial analytics, finance, or a related analytical role (2-5 years).
• Comfortable raising questions or flagging issues when they arise, with the ability to communicate clearly and constructively.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your

Junior Business Analyst: Japanese Language Specialist

Job purpose:

We are looking for a highly analytical and data-driven graduate with strong conversational Japanese language skills to join us in the business analysis team. The role will help you to develop a solid understanding of the pharmaceutical industry, strong quantitative and qualitative analytical skills, and to gain a unique insight into best practices across the industry, while supporting Japanese-language data and materials.

As a member of the analysis team, you will have great visibility and exposure to senior directors in the company and the opportunity to take on a high level of responsibility for project delivery early-on in your career. You will be supported by an experienced analyst team through your development and training and be expected to collaborate and offer new insight within a close-knit team environment.

Key Responsibilities:

• Translating Japanese-language workbooks, data files, survey questions, and other project materials into English.
• Translating English questions and materials into Japanese, ensuring accuracy and appropriate business and pharmaceutical context.
• Supporting verbal communication and discussions in Japanese with the Japan Team where required, including clarification of data and project-related queries.
• Managing multiple LIVE projects and their timelines to meet both internal and client’s deadlines.
• Collaborating with Project leaders/Lead Analysts from Japan to interpret data and formulate action plans and recommendations for clients.
• Analyzing data from multi-sources using quantitative and qualitative methods to derive insights.
• Building and maintaining MS Excel databases from source data.
• Produce high quality presentations and other deliverables for clients using PowerPoint.
• Supporting members in the analysis team to meet client deadlines and drive development and efficiencies within the team both locally and on international projects.

Essential Requirements:

• JLPT N1, N2 (or equivalent practical fluency) required.
• Strong working knowledge of Japanese, with hands-on experience using conversational (spoken) Japanese in a professional environment.
• Ability to confidently translate both written and verbal Japanese content related to pharmaceutical and business analysis work
• The ideal candidate having a Science/Analytics based degree in subjects with numerical emphasis (such as Chemistry, Physics, Mathematics, biotechnology, Engineering etc.)
• High attention to detail, particularly when working with translated data and client materials.
• Strong communication and multi-tasking skills to handle multiple projects with different stakeholders.
• Advanced Level experience in using Excel and PowerPoint.
• Proactive individual with drive and ambition, a strong work ethic to grow in a dynamic environment with good opportunities to help develop and further the business as a whole.

Role

The staffing Analyst is a key member of Ignite’s central Staffing team, this is a critical role in ensuring staffing decisions are accurately reflected and managed within relevant systems. This role partner closely with each of the Staffing Execution Leads to support the recording of updates in FF - enabling accurate reporting.  

Reports to: Staffing Modernization lead

Location: India

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

About Ignite

Inizio Ignite is a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. We provide market research and insights, strategy consulting, people and transformation consulting, and commercial benchmarking that has empowered world-leading strategies for portfolio development, product launch, franchising, HEOR, pricing, and market access — all expert-designed, data-backed, and completely patient-inspired

Here’s what you’ll be doing

Project Administration and Staffing 

• Update project resourcing and assignments in Financial Force (Certinia) system.
• Manage and review project schedules for accuracy, cross-checking against project paperwork.
• Assist in the administration of the staffing inbox and project launchpad queue, triaging and escalating inquiries and requests as needed.
• Log system incidents and improvements in ServiceNow and ensure they are resolved to completion in a timely manner.
• Send notification confirmations to assigned project teams.
• Maintain data integrity by noticing trends or inaccuracies and providing solutions for streamlining reporting.
• Assist in managing capacity and utilization dashboard and updating and pulling appropriate data.
• Review and approve project expenses.
• Review and analyze timecard data.
• Support initiatives to improve the staffing experience, including skills tracking and case history expertise.  

People Operations 

• Collaborate with onboarding team to ensure new cohorts are set up in Financial Force.
• Conduct onboarding and offboarding procedures within Financial Force.

Here’s what you’ll need

• Experience, preferably in a professional services organization.
• A strong service orientation with a proactive approach to problem solving and ability to effectively communicate with stakeholders.
• Ability to pivot and reprioritize effectively in response to evolving business needs.
• Ability to thrive in a global team-based environment while independently driving meaningful impact.
• Strong analytical capabilities; comfort with drawing conclusions from large data sets. 
• Experience and understanding of project scoping, resource allocation and management, and project planning.
• Technical competence with Microsoft, Smartsheet, Salesforce.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway

Position Summary 

As an Inizio Ignite Senior Analyst you will be a core member of client engagement teams, leading sophisticated analytics workstreams and owning the development of high-impact analytical deliverables. You will apply advanced analytical, coding, and modelling skills to solve complex business problems for life sciences clients, while contributing to methodological best practices across the data analytics team. 

A significant portion of this role will focus on commercial analytics and business intelligence, including marketing and sales analytics, real-world data analysis (e.g., claims and EHR), and the design and delivery of dashboards and data visualizations that support strategic and operational decision-making. 

In this role, you will work closely with case team leadership to design and execute analytics approaches, translate ambiguous business questions into structured analytical plans, and communicate insights clearly to both internal stakeholders and clients. 

Desired Skills and Experience 

The ideal candidate for the Senior Analyst position is a highly motivated, analytically rigorous individual with strong ownership mentality, excellent communication skills, and the ability to operate independently in a fast-paced consulting environment. 

• Proven analytic experiences and problem-solving skills (Master’s degree with a major in a related field of quantitative science e.g., engineering, computer/data science, statistics, mathematics, etc.)  

• Senior Analyst: Master’s degree plus 1-2 years of relevant work experience or PhD’s degree  

• Demonstrated expertise in processing and analyzing large datasets using SQL and Python/R/SAS; strong Excel skills (e.g., Power Query, VBA) a plus, with experience applying these skills to commercial analytics use cases such as marketing performance, sales effectiveness, patient journeys, and market dynamics 

• Strong foundation in statistical analysis and machine learning, including hypothesis testing, supervised and unsupervised learning, and model evaluation 

• Experience working with cloud-based data and analytics environments (e.g., AWS, Azure, Snowflake) 

• Proficiency in business intelligence, dashboarding, and data visualization using tools such as Tableau, Power BI, or Qlik Sense, with the ability to translate analytical results into clear, decision-ready insights 

• Experience working with real-world healthcare and life sciences datasets (e.g., claims, EHR, lab, provider, Rx, and payer data; sources such as Komodo, IQVIA, Symphony, Truven, Optum, Flatiron), particularly in commercial and market-facing analytics contexts; familiarity with omnichannel commercial analytics (e.g., HCP engagement, marketing mix, channel performance) is a plus 

• Ability to independently structure analyses, manage multiple priorities, and deliver high-quality work under tight timelines 

• Strong written and verbal communication skills, with the ability to explain complex analytical concepts to non-technical audiences 

• Experience working effectively as part of hybrid teams across multiple geographies, demonstrating strong collaboration, adaptability, and comfort operating in a global consulting environment  

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. 

The Role 

The Contract Analyst is responsible for managing client contracts and building relationships both with our clients and across the business.

This position is business partnering with one of our Business Units.

This is a hybrid working role reporting to a Commercial Affairs Manager.

Key Responsibilities

Business Partnering

• Foster excellent relationships with internal stakeholders.
• Provides regular status updates. 

Contract Management

• Collaborate with legal and agency teams to draft, review, and finalize contracts with clients in a timely manner.
• Ensures contracts meet quality and commercial standards.

• Manages the contract lifecycle using the HighQ system ensuring contracts repository is kept up to date.
• Supports business and clients with contracting questions

• Understands key operational and financial drivers of allocated Business Unit
• Works simultaneously on multiple contracts and contract amendments 

Business Metrics

• Track, manage and improve contract related metrics that demonstrate customer service. 

Relationship Management

• Build and maintain strong relationships with clients and business partners to ensure customer satisfaction and foster long-term collaborations. 

Problem Solving

• Analyse information to solve problems and present proposed solutions to Management with Manager support. 

Communication and Negotiation

• Demonstrate strong communication and negotiation skills in engagements with internal teams and external clients.
• Effectively convey complex information and negotiate deals that align with the company's objectives. 

What skills and experience you bring to the role 

• Keen eye for detail
• Excellent organizational, negotiation and communication skills
• Ability to solve problems, analyse information and achieve quality standards
• Good understanding of contract language
• Good analytical skills.
• Flexible and able to operate in a dynamic, fast paced environment
• Minimum of a bachelor’s level degree
• Proven experience in a commercial affairs / contracting role. Some background in working with Life Sciences / Pharmaceutical industry is preferable 

Who are Inizio? 

We help our clients navigate their clinical development and commercialization journey by connecting the best scientific knowledge, market intelligence, actionable data, technology, communication, and creative execution.

With a global presence and multiple career paths, the career possibilities are expanding at Inizio. We’re a growing global team of 11,700 - a $1.5bn revenue business working with the world’s leading health and life sciences businesses, and we have exciting growth plans. Whoever and wherever you are, we’ll empower you with the autonomy you need to experiment, learn, and grow. We’ll make sure that you feel valued, supported and, of course, because we’re helping our clients to transform healthcare and improve millions of lives you can feel pride in your work at Inizio.

About Inizio Ignite:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Research Executive will play an important role in the new hub, reporting into an Associate Director based in Gurgaon and with additional training and support from the UK office.

What you'll be doing

• Act as the main contact / bridge between Project Manager and RP Field, ensuring the fieldwork process runs smoothly and in line with expectations:
• Updating all parties on any change (sample, timings, specifications etc)
• Working with RP Field to answer fieldwork queries regarding sample, timings or any other project-related issues.
• Management of subcontractors and freelance consultants (freelance proof readers, link checkers, coders)
• Ensure all project team members, RP Field, suppliers and freelancers are trained and certified in the most up to date compliance requirements
• Provide feedback to your Manager as well as regular updates to the client
• Responsible for checking the raw data, writing the tab spec, coding the open ended verbatim and checking the interim and final data tables
• Oversee the initial charting of quant data – checking for errors/understanding
• Help prepare sections of the final client presentation, with significant input from the manager.
• Attend debrief meetings for final audit of compliance records

What you'll need

• 1-5 years of experience in market research in any sector (ideally healthcare but not essential)
• Commitment to client service and “getting the job done”
• Strong verbal and written communication
• Attention to detail
• Ability to multi-task

Ideal candidate should be

• Proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization
• Collaborative team player who works well with colleagues
• Communicate ideas and issues in an effective, straightforward fashion
• Highly motivated and want to seize opportunities to develop new skills and progress your career

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

About Inizio Ignite (Advisory)

Inizio Ignite is a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. We provide market research and insights, strategy consulting, people and transformation consulting, and commercial benchmarking that has empowered world-leading strategies for portfolio development, product launch, franchising, HEOR, pricing, and market access — all expert-designed, data-backed, and completely patient-inspired.

Role Overview

The Commercial Analyst supports recurring reporting, forecasting, and business intelligence efforts across Inizio Ignite. This role focuses on compiling month-end reports, updating dashboards and data models, and supporting teams with accurate, well-organized data. The Analyst works closely with the Business Intelligence & Reporting Lead and Sr. Commercial leaders to help ensure reports are timely, reliable, and easy to use for decision-making.

Here’s what you’ll be doing:

• Support month-end reporting, including MFR (Monthly Financial review) and Monthly KPI deliverables, by pulling data, updating Excel files, and preparing PowerPoint presentations.
• Help respond to follow-up questions and ad-hoc data requests that come out of monthly reporting meetings.
• Support company-level reporting, including preparing bi-weekly PowerPoint updates using data pulled from Power BI.
• Support Power BI data models by uploading revenue forecasts by account and sales forecasts by month.
• Calculate and update weekly pipeline metrics and help ensure the data remains accurate and consistent.
• Maintain Account mapping file (in excel) to help keep Account-level data organized across reporting tools.
• Update and maintain Power BI dashboards, including making quarterly updates to reflect revised timelines. Support updates related to fiscal year changes and other routine reporting adjustments.
• Help troubleshoot common PowerBI dashboard and data refresh issues.
• Assist with dashboard improvements and help build new reports as needed, with guidance from senior team members.
• Collaborate with IT and log ServiceNow tickets for data issues that arise

Here’s what you’ll need:

• Proficiency in Excel and PowerPoint, with experience using Power BI or similar data visualization tools.
• Interest in analytical work and comfort digging into raw data to understand details and trends.
• Willingness to collaborate across teams and work with a range of stakeholders, including senior leaders.
• Strong attention to detail, with a focus on keeping data accurate, clean, and well organized.
• Bachelor’s degree in Finance, Economics, Business, or a related field.
• Previous experience in commercial analytics, finance, or a related analytical role (2-5 years).
• Comfortable raising questions or flagging issues when they arise, with the ability to communicate clearly and constructively.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your

SEC Reporting

 Job Description:

 The Manager / AM of Financial Reporting responsibilities will include, but not be limited to preparation of all SEC filings on Form 8-K, 10-Q and 10-K, proxy statement, Section 16 filings, XBRL compliance, and any other filings as deemed necessary. In addition, this position will be involved in reviewing, assessing, and documenting new accounting standards; writing technical accounting memos; assisting in implementation of new accounting standards, including providing requests to auditors as requested. This position will also assist with any accounting and financial reporting matters associated with future acquisitions or divestitures, including the necessary purchase accounting. The position will provide auditor assistance with quarterly reviews and annual audits.

Essential Responsibilities:

 Prepare SEC reporting documents (10-Q, 10-K, 8-K) including XBRL tagging in partnership with the external service provider

• Prepare footnote support schedules, tie-out support for SEC filings and disclosure checklists
• Assist with research and preparation of technical accounting memos
• Collaborate with the general accounting team to prepare corporate financial reporting for internal analysis and external SEC filings
• Collaborate with the legal team to ensure compliance with SEC regulations
• Work closely with external auditors to manage the financial quarterly review and annual audit process
• Provide financial analysis including explanations of variances between actual and budget/prior period
• Ensure internal controls over financial reporting, including disclosure controls and procedures, are adequate and operating effectively
• Participate in monthly/quarterly financial close review meetings to ensure appropriate accounting of transactions and accurate external reporting
• Participate in special projects and ad hoc requests as needed

Qualifications:

• 0-2 years of accounting and reporting experience, with SEC reporting experience preferred Strong knowledge of US GAAP and SEC reporting requirements
• Software industry experience preferred
• Ability to work closely with management
• Commitment to all reporting and audit deadlines
• Exceptional organizational skills, project management experience to include management of large- scale/global initiatives

Certifications:

• CA
• CPA preferred

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

 https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300945353.html

 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-

Business Systems Analyst 

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

• Lead project scoping:
  • Gather and define project requirements
  • Understand client workflows and business goals
  • Elicit and comprehend use cases
  • Learn existing technical and data infrastructure
  • Conduct gap analysis between application and stated customer requirements
  • Set expectations
• Think strategically to define solution recommendation:
  • Collaborate with Architects and Developers
  • Estimate project impact (resources / hours)
  • Document recommended solution
  • Support client team with presentation and review process
• Maintain Documentation
  • Draft requirements documents/functional specifications
  • Update changes throughout the project lifecycle
  • Author and manage tickets for internal communication
• Contribute to successful execution and QA:
  • Serve as internal SME on the solution
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met.

Other Responsibilities: 

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.

Qualifications: 

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory
• Excellent written and verbal
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

CDP ETL & Database Engineer

The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.

Responsibilities:

• ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
• Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
• Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
• Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
• Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.

Job Requirements:

• The CDP ETL & Database Engineer will be well versed in the following areas:
  • Relational data modeling.
  • ETL and FTP concepts.
  • Advanced Analytics using SQL Functions.
  • Cloud technologies - AWS, Snowflake.
• Able to decipher requirements, provide recommendations, and implement solutions within predefined.
• The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
• The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
• Participate in internal client project status meetings with the Solution/Delivery management.
• When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
• Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
• Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
• Familiarity with Jira for workflow , and time allocation.
• Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.

Required Skills: 

• ETL – ETL tools such as
  • Talend (Preferred, not required)
  • DMExpress – Nice to have
  • Informatica – Nice to have
• Database - Hands on experience with the following database Technologies
  • Snowflake (Required)
  • MYSQL/PostgreSQL – Nice to have
  • Familiar with NOSQL DB methodologies (Nice to have)
• Programming Languages – Can demonstrate knowledge of any of the
  • PLSQL
  • JavaScript Strong Plus
  • Python - Strong Plus
  • Scala - Nice to have
• AWS – Knowledge of the following AWS services:
  • S3
  • EMR (Concepts)
  • EC2 (Concepts)
  • Systems Manager / Parameter Store
• Understands JSON Data structures, key value
• Working knowledge of Code Repositories such as GIT, Win CVS,
• Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
• Jira

Minimum Qualifications: 

• Bachelor's degree or equivalent.
• 4+ Years' experience.
• Excellent verbal C written communications skills.
• Self-Starter, highly motivated.
• Analytical mindset.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+

identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Business Systems Analyst 

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

• Lead project scoping:
  • Gather and define project requirements
  • Understand client workflows and business goals
  • Elicit and comprehend use cases
  • Learn existing technical and data infrastructure
  • Conduct gap analysis between application and stated customer requirements
  • Set expectations
• Think strategically to define solution recommendation:
  • Collaborate with Architects and Developers
  • Estimate project impact (resources / hours)
  • Document recommended solution
  • Support client team with presentation and review process
• Maintain Documentation
  • Draft requirements documents/functional specifications
  • Update changes throughout the project lifecycle
  • Author and manage tickets for internal communication
• Contribute to successful execution and QA:
  • Serve as internal SME on the solution
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met.

Other Responsibilities: 

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.

Qualifications: 

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory
• Excellent written and verbal
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Analyst - Revenue Accounting

  Essential Responsibilities

• 2 - 4 years of experience in US GAAP Revenue Accounting
• In depth knowledge of ASC 606 concepts
• Hands-on experience working on revenue assurance (preferably for an IT / ITES company) in a US public company SOX environment
• Engage in objective analysis of ongoing and prospective contractual documentation contracts with the customers and their implication for the Company’s revenues
• Assist in facilitating the automation of current processes
• Maintain / update summary listing of accounting issues, work with management to summarize key issues and exposure items, and clearly articulate summaries and positions taken
• Work closely with the external auditors to coordinate audits and reviews

Skillset:

1. CA / CPA with experience working with corporate accounting teams of (preferably) US tech companies
2. Big-4 experience preferred or worked with Big-4 as auditors
3. Knowledge of working in SOX environment
4. Expertise in reading legal documents and interpreting those and the ability to summarize in a comprehensive way
5. Problem solving attitude – handled special projects in previous jobs - motivated individual with high levels of initiative to be able to identify the problems with a proactive lens
6. Hands on experience working with ERP
7. Outstanding communication both verbal and written

Company Summary:

ZetaGlobalisaNYSElisteddata-poweredmarketingtechnologycompanywithaheritageofinnovationand industryleadership.Foundedin2007byentrepreneurDavidA.SteinbergandJohnSculley,formerCEOof Apple IncandPepsi-Cola,theCompanycombinestheindustry’s3rdlargestproprietarydataset(2.4B+ identities)with ArtificialIntelligencetounlockconsumerintent,personalizeexperiencesandhelpourclients drive business growth.

OurtechnologyrunsontheZetaMarketingPlatform,whichpowers‘endtoend’marketingprogramsforsome ofthe world’sleadingbrands.Withexpertiseencompassingalldigitalmarketingchannels–Email,Display, Social, Search and Mobile –Zeta orchestratesacquisition and engagementprogramsthat deliverresults that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medicalcondition, disability,veteransstatus,orany otherbasisprotectedbylaw.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to- deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at- milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases- 3Q%E2%80%GG24- Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and- nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software- and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

See yourself at Twilio

Join the team as Twilio’s next Technical Administrator 2 (Business Systems Analyst 2)

About the job

Twilio is looking for a Salesforce Administrator to join the GTM Automation team. This is a great role for an experienced Salesforce administrator looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing team that you can learn with and help shape. 

You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.

Responsibilities

In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. 

 Assist project managers in various work streams on Salesforce.com

• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understand and fix existing system problems on a daily basis
• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders.
• Leadership skills to mentor junior administrators and provide guidance on best practices.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Must have hands on experience with process automation tools especially flows
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Salesforce Certified Administrator (ADM-201)
• Strong expertise in Salesforce CPQ administration and configuration.
• Strong presentation, communication, and facilitation skills
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.
• Knowledge on Salesforce.com configuration best practices

Desired:

• 1+ year of experience designing or developing on Salesforce (Apex)
• Experience working with and managing large data sets
• Industry experience in automating and auditing large volumes of data
• Experienced developing Lightning Components in Salesforce Lightning

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Job Description:  Data Analyst (Power BI, ServiceNow, Snowflake, Excel)

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Summary :
We are seeking a skilled Data Analyst with proven expertise in Power BI, ServiceNow, Snowflake, and Excel. The ideal candidate will be responsible for designing, developing, and maintaining dashboards and reports by integrating data from multiple sources, including Snowflake and ServiceNow. This role requires strong analytical skills, attention to detail, and the ability to translate business requirements into actionable insights.

Job Responsibilities:

• Design, develop, and maintain interactive dashboards and reports using Power BI.
• Integrate and analyze data from multiple sources, including Snowflake, ServiceNow, and Excel.
• Collaborate with business stakeholders to gather requirements and translate them into effective data visualizations and reporting solutions.
• Ensure data accuracy, consistency, and integrity across all reporting platforms.
• Optimize data models and queries for performance and scalability.
• Provide ad-hoc analysis and support to various business units as needed.
• Document data sources, data models, and reporting processes for knowledge sharing and compliance.

Mandatory Skills

• Bachelor’s degree in Computer Science, Information Systems, Statistics, or a related field.
• Proven experience in building dashboards and reports using Power BI.
• Hands-on experience with ServiceNow and Snowflake, including data extraction and integration.
• Strong proficiency in Excel, including advanced formulas, pivot tables, and data analysis tools.
• Experience working with large datasets and multiple data sources.
• Solid understanding of data modeling, ETL processes, and data warehousing concepts.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with other BI tools or programming languages (e.g., SQL, Python) is a plus.
• Knowledge of data governance, security, and compliance best practices.
• Experience in a hybrid cloud or enterprise IT environment.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Job Summary:

We are seeking a highly skilled, customer-focused Customer Support Analyst (CSA) – Level 3 to provide advanced technical and functional support for our applications. This role serves as the final escalation point for complex issues and requires extensive research across multiple applications to diagnose, consolidate, and resolve customer-reported problems effectively. The ideal candidate will combine deep technical and functional troubleshooting with strong analytical thinking, enabling them to identify root causes, implement solutions, and drive continuous improvement in system performance and customer experience.

We are looking for a dedicated customer support analyst to join our team and provide customer support, technical and functional assistance, ensure application performance, and support users of our on-premises and AWS-hosted software products. The role involves troubleshooting, configuring systems, monitoring systems, and collaborating with cross-functional teams to resolve issues efficiently. Also, create KB articles, document process flow and user training.

Key Responsibilities: 

1. Advanced Technical Troubleshooting & Resolution

• Act as the primary escalation point (L3) for complex application, invoice, payment, and user access-related issues
• Conduct in-depth research across multiple applications and systems to identify, correlate, and resolve issues
• Analyze logs, alerts, configurations, and system behavior to troubleshoot problems efficiently
• Provide end-to-end ownership from issue identification to resolution and customer confirmation

1. Multi-Application Analysis & Problem Solving

• Investigate issues spanning multiple integrated applications, consolidating findings to determine root causes
• Diagnose issues related to data flow, integrations, performance, and configurations
• Apply structured troubleshooting methodologies to resolve cross-system dependencies

1. Incident & Escalation Management

• Ensure timely resolution of support tickets, emails, and calls while adhering to defined SLAs
• Proactively monitor alerts and logs to identify and mitigate potential issues before impact
• Escalate issues appropriately with clear documentation and impact analysis

1. Cross-Functional Collaboration

• Collaborate closely with Engineering, Product, Infrastructure, and other internal teams to resolve defects and performance issues
• Translate customer-reported issues into clear technical insights and actionable inputs for internal teams
• Participate in incident reviews and resolution planning

1. Root Cause Analysis & Continuous Improvement

• Perform detailed Root Cause Analysis (RCA) for recurring and high-impact issues
• Identify trends and recommend preventive measures and system improvements
• Contribute to improving system stability and reducing ticket volumes

1. Knowledge Management & Documentation

• Create and maintain knowledge base (KB) articles, troubleshooting guides, and runbooks
• Document process flows, configurations, and standard operating procedures (SOPs)
• Develop and deliver training materials and user guidance for both internal teams and customers

1. Customer Experience & Communication

• Provide clear, structured, and professional communication to customers
• Guide users through troubleshooting steps and ensure a high level of customer satisfaction
• Manage critical customer interactions with ownership and accountability

Qualifications:

• Bachelor's/master’s in engineering or relevant qualification.
• Minimum 4-10 years of experience in application support.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills for customer interaction.
• Analytical and problem-solving mindset.
• Ability to work in a fast-paced, collaborative environment.
• Browser Support - Internet Explorer/Google Chrome etc.
• Strong computer knowledge and troubleshooting skills.
• Excellent oral and written communication skills
• Neutral accent
• Should be confident & aggressive.
• Candidate with prior application support experience is preferred.
• Working knowledge of SQL Databases, IIS Setup & basic network configuration.
• Working Knowledge of IT Hardware and Software.
• Ability to learn and master employer-specific software.
• Complex problem solving.
• Ability to diagnose & address application issues.

General Summary :

This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned.

This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic

Job Description

• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to Analysts for daily tasks and project work.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor team members, refine processes, and develop resource materials.
• Mentor direct reports for career development and leadership skills.
• Improve self and team work ethic through continuous coaching and education.
• High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Coordinate launch schedules of assigned product offering base and raise staffing needs to management
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Create, learn, revise, and communicate established process to all team members including internal management.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.
• Travel may be required (up to 10%)

Required Skills/Competencies

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc.
• Bottom Quartile Management, Employee Satisfaction.
• Ability to work with little direction or guidance
• Create outlines of projects and process documentation of GHX Support procedures
• Determined, detail-oriented, and proactive individual
• Strong accountability and integrity
• Strong customer support and management skills
• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool (Zendesk)
• Webinar and other live training experience
• Ability to identify and solve internal and customer problems and increase customer efficiency and product value
• Proven ability to identify and solve problems and increase efficiency and product value
• Ability to locate areas of cost-saving enhancements or product improvements for a given product or service
• Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives

Required Education, Certifications, and Experience

• Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries.
• Overall 4+ years of professional experience.
• Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity.
• Strong organizational and project management skills
• 2+ years of experience in areas such as project management, customer success, training, and/or customer service.
• Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint
• Strong organizational skills and demonstrated project management abilities.
• Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred
• Product knowledge of GHX products or relatable supply chain experience preferred

Role Summary :

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12.

Roles & Responsibilities:

• Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
• Provides assistance and mentorship to CSA-I and II analysts as needed
• Collaborates with peers and extended departments to provide timely resolution to customer problems

Qualification:

• Must be a graduate
• 2-4 years of experience in Customer support 

General Summary

CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12.

Job description

Roles & Responsibilities

• Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level.
• 6+ Months Experience, with relevant Customer Service Experience

Role Summary

The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would:

• Work within a software queue to identify the next order for processing
• Call US based healthcare suppliers and obtain key order processing information
• Correlate order response information based on attributes that are confirmed in the call

• Excellent communication skills with neutral English accent and ability to understand foreign English accents
• Strong customer support skills
• Proficiency in Microsoft Office applications and basic knowledge of Excel
• Navigate and manage multiple tabs at once
• Strong accountability and integrity due to sensitive nature of information
• Determined, detail oriented, and proactive individual
• Ability to execute all the checklist actions in the owned transactions
• Clear and effective written communication

• Attain mastery on all the learning resources shared
• Triage the case assigned and act adhering to the SOP
• Initiate phone calls to the supplier to get required details which would aid further processing of the case
• Work with suppliers on calls to take inputs and resolve the cases
• Make case notes and escalate if required for next level of associate group
• Reconcile data and loop the raw information to the transactional workflow
• Flag any or all the outliers and contribute to the knowledge base improvement
• Adhere to timelines in handling the cases assigned and maintain hourly throughput
• Proactively call out any failures and downtimes
• Use and update the trackers and dashboards to understand and shift to the necessary queues
• Ownership in shifting between the queues to maintain the throughput across all the queues
• Escalate and seek support for any roadblocks
• Partner with peers and brainstorm ideas and contribute SOP development
• Participate in meetings and discussions and share valuable feedback/inputs
• Volunteer if needed for additional one-time activities within the role scope
• Maintain data confidentiality and high work ethic

• Must be a Graduate (certificates required)
• 1-3 years of experience

Additional:

• 1 way drop cab facility
• Must be flexible for US shifts

Job Summary

We are seeking a Business Insights Analyst based in India (aligned to US Eastern hours) to join the Strategic Growth team. This individual will play a critical role in delivering data-driven insights, executive-ready reporting, and performance analytics that help Product Operations and cross-functional teams optimize operations, elevate the customer experience, and drive measurable value.
This position will focus on reporting and analytics (especially Sigma), KPI development, and operational performance tracking. This role partners closely with the Sr. Manager of Strategic Growth to enable data-backed decision-making, highlight risks and opportunities, and translate analytics into actionable strategies.

Key Responsibilities
Reporting & Analytics

• Data Management: Gather, cleanse, and validate data from ERP, CRM, and operational systems to ensure data accuracy and reliability.
• Executive Reporting: Build and maintain dashboards and reports in Sigma, SalesForce, Kibana, and Excel to track business performance, highlight risks, and enable decision-making.
• Insights & Trends: Apply descriptive and inferential statistical analysis to identify performance drivers, customer trends, and improvement opportunities.
• KPI Development: Define and monitor key operational and customer value metrics to track progress against strategic objectives.

Customer Value Enablement Support

• Voice of the Customer: Translate operational data into insights that reflect customer impact and support strategic prioritization.
• Cross-Functional Alignment: Provide analytics and reporting that help drive accountability and alignment across Customer Care, and Managed Services.

Qualifications

• Education: Bachelor’s degree in business, Data Science, Engineering, or a related field (MBA preferred but not required).

Experience:

• 5+ years of experience as a Business Analyst / Data Analyst in supply chain, healthcare, or a related industry.
• Proven track record in reporting, dashboard development (preferably in Sigma), and KPI design.
• Experience supporting executive-level reporting and operational performance reviews.
• Prior exposure to automation analytics is a plus.
• Technical Skills:
• BI & Data Visualization: Strong skills in Sigma (preferred), Power BI, or Tableau.
• SQL & Data Querying: Ability to extract, manipulate, and analyze large datasets.
• Excel Expertise: Advanced formulas, pivoting, and reporting.

Soft Skills:

• Strong communication and storytelling skills to translate data into executive-ready insights.
• Analytical problem-solver with a continuous improvement mindset.
• Ability to operate effectively in a global, matrixed organization with minimal supervision.

Knowledge, Skills, and Abilities

• Customer-Centric Mindset: Always connecting analytics to customer value and business outcomes.
• Innovative Thinking: Ability to simplify complex data into clear recommendations.
• Continuous Learning: Commitment to staying current on emerging technologies and best practices.
• Leadership & Independence: Operates autonomously with minimal supervision while keeping stakeholders well-informed.
• Certifications: CBIP, Lean Six Sigma, or other analytics/process certifications are a plus.

Role Summary

The Managed Services Analyst II – Quality role is responsible for driving quality excellence across EMS operations by conducting audits, identifying trends, and enabling continuous improvement. This role requires hands-on experience in quality audits, strong analytical capabilities, and the ability to derive actionable insights that enhance overall team performance and customer experience.
The individual will play a critical role in maintaining quality standards, identifying gaps, and partnering with stakeholders to implement corrective and preventive actions. This role demands a high level of ownership, attention to detail, and the ability to influence teams toward a quality-driven culture by providing effective, structured coaching and quality insights to reporting leaders.

Required Skills

• Strong English communication skills (verbal & written) with the ability to deliver clear and constructive feedback.
• Proven experience in quality audits, RCA (Root Cause Analysis), and quality improvement initiatives
• Strong analytical skills to identify trends, patterns, and improvement areas
• Ability to translate data into actionable insights and recommendations
• Strong understanding of process adherence, SOPs, and compliance frameworks
• Ability to drive continuous improvement initiatives and track their impact close attention to detail
• Strong stakeholder management and ability to collaborate with cross-functional teams

Roles & Responsibilities

• Conduct regular quality audits on cases, projects, and processes to ensure adherence to defined standards
• Identify error trends, process gaps, and recurring issues, and perform detailed root cause analysis.
• Provide actionable insights and recommendations to improve overall team quality and efficiency.
• Drive quality improvement initiatives and track their effectiveness through measurable outcomes.
• Partner with Team Leaders and Managers to implement corrective and preventive actions (CAPA).
• Deliver structured feedback and coaching to analysts to improve performance.
• Create and maintain quality dashboards, reports, and scorecards for leadership visibility.
• Ensure adherence to QA frameworks, KPIs, and compliance standard
• Support in designing and conducting PKTs, refresher sessions, and quality calibrations.
• Proactively identify risks and highlight potential quality concerns before they escalate.
• Collaborate with stakeholders to standardize best practices and reduce process variation
  Contribute to building a continuous improvement and quality-driven culture within the team

Education and Experience

• Tech / B.E. / MCA / BCA preferred.
• 2–5 years of experience, with strong exposure to quality audits and process improvement roles
• Proven track record of driving quality improvements and measurable impact on team performance

Role Summary-

The CX Business Analyst is a member of the Customer Care and Managed Services team and supports reporting and analytics requirements across the business, in addition to process analysis and improvement initiatives. This position works closely with team leadership to review reporting requirements, develop associated deliverables and provide high level analysis of results.  This position requires strong analytical and communication skills, attention to detail, positive professional attitude, and the ability to work in a team.

Required Skills-

• Excellent communication skills: verbal, written
• Ability to identify learning opportunities and self-educate where resources and opportunities are present
• Attention to detail
• Customer service/interpersonal skills
• Knowledge of Salesforce is a benefit
• Efficient in Excel or other similar reporting tools

Roles & Responsibilities-

• Salesforce dashboard and report development and
• Collect and groom internal customer reporting requirements and develop processes and solutions that meet the needs of the operational team
• Provide analysis of reporting deliverables
• Support Customer Care and Managed Services Operations by translating business reporting requirements into technical specifications and lead implementation
• Maintain Salesforce Support taxonomy by meeting with internal customers and review of taxonomy usage to identify valuable adds or deletes to best represent support work.
• Conduct technology evaluation and generate proposals quantifying benefits of technology offerings in accordance with solution needs.
• Interprets internal or external business requirements/issues and recommends innovative
• Analyze operational processes gaps, interpret, and point out trends or deviations from standards and develop action plans for improvement.
• Contributes to solutions that results in changes and/or enhancements to improve internal efficiencies or the customer experience.
• Produce and maintain process documentation which can include process maps, SOPs, training materials, or reports, for example.
• Utilize appropriate Lean/Six Sigma and other management tools and practices.

Education and Experience-

• 2+ years of related experience as a Technology/Process Analyst, Consultant or Developer focused on reporting
• Bachelor’s degree, or a combination of education and related experience. Qualification