Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Business Systems Analyst 

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

• Lead project scoping:
  • Gather and define project requirements
  • Understand client workflows and business goals
  • Elicit and comprehend use cases
  • Learn existing technical and data infrastructure
  • Conduct gap analysis between application and stated customer requirements
  • Set expectations
• Think strategically to define solution recommendation:
  • Collaborate with Architects and Developers
  • Estimate project impact (resources / hours)
  • Document recommended solution
  • Support client team with presentation and review process
• Maintain Documentation
  • Draft requirements documents/functional specifications
  • Update changes throughout the project lifecycle
  • Author and manage tickets for internal communication
• Contribute to successful execution and QA:
  • Serve as internal SME on the solution
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met.

Other Responsibilities: 

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.

Qualifications: 

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory
• Excellent written and verbal
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Business Systems Analyst 

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

• Lead project scoping:
  • Gather and define project requirements
  • Understand client workflows and business goals
  • Elicit and comprehend use cases
  • Learn existing technical and data infrastructure
  • Conduct gap analysis between application and stated customer requirements
  • Set expectations
• Think strategically to define solution recommendation:
  • Collaborate with Architects and Developers
  • Estimate project impact (resources / hours)
  • Document recommended solution
  • Support client team with presentation and review process
• Maintain Documentation
  • Draft requirements documents/functional specifications
  • Update changes throughout the project lifecycle
  • Author and manage tickets for internal communication
• Contribute to successful execution and QA:
  • Serve as internal SME on the solution
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met.

Other Responsibilities: 

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.

Qualifications: 

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory
• Excellent written and verbal
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

CDP ETL & Database Engineer

The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.

Responsibilities:

• ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
• Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
• Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
• Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
• Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.

Job Requirements:

• The CDP ETL & Database Engineer will be well versed in the following areas:
  • Relational data modeling.
  • ETL and FTP concepts.
  • Advanced Analytics using SQL Functions.
  • Cloud technologies - AWS, Snowflake.
• Able to decipher requirements, provide recommendations, and implement solutions within predefined.
• The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
• The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
• Participate in internal client project status meetings with the Solution/Delivery management.
• When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
• Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
• Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
• Familiarity with Jira for workflow , and time allocation.
• Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.

Required Skills: 

• ETL – ETL tools such as
  • Talend (Preferred, not required)
  • DMExpress – Nice to have
  • Informatica – Nice to have
• Database - Hands on experience with the following database Technologies
  • Snowflake (Required)
  • MYSQL/PostgreSQL – Nice to have
  • Familiar with NOSQL DB methodologies (Nice to have)
• Programming Languages – Can demonstrate knowledge of any of the
  • PLSQL
  • JavaScript Strong Plus
  • Python - Strong Plus
  • Scala - Nice to have
• AWS – Knowledge of the following AWS services:
  • S3
  • EMR (Concepts)
  • EC2 (Concepts)
  • Systems Manager / Parameter Store
• Understands JSON Data structures, key value
• Working knowledge of Code Repositories such as GIT, Win CVS,
• Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
• Jira

Minimum Qualifications: 

• Bachelor's degree or equivalent.
• 4+ Years' experience.
• Excellent verbal C written communications skills.
• Self-Starter, highly motivated.
• Analytical mindset.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+

identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

SEC Reporting

 Job Description:

 The Manager / AM of Financial Reporting responsibilities will include, but not be limited to preparation of all SEC filings on Form 8-K, 10-Q and 10-K, proxy statement, Section 16 filings, XBRL compliance, and any other filings as deemed necessary. In addition, this position will be involved in reviewing, assessing, and documenting new accounting standards; writing technical accounting memos; assisting in implementation of new accounting standards, including providing requests to auditors as requested. This position will also assist with any accounting and financial reporting matters associated with future acquisitions or divestitures, including the necessary purchase accounting. The position will provide auditor assistance with quarterly reviews and annual audits.

Essential Responsibilities:

 Prepare SEC reporting documents (10-Q, 10-K, 8-K) including XBRL tagging in partnership with the external service provider

• Prepare footnote support schedules, tie-out support for SEC filings and disclosure checklists
• Assist with research and preparation of technical accounting memos
• Collaborate with the general accounting team to prepare corporate financial reporting for internal analysis and external SEC filings
• Collaborate with the legal team to ensure compliance with SEC regulations
• Work closely with external auditors to manage the financial quarterly review and annual audit process
• Provide financial analysis including explanations of variances between actual and budget/prior period
• Ensure internal controls over financial reporting, including disclosure controls and procedures, are adequate and operating effectively
• Participate in monthly/quarterly financial close review meetings to ensure appropriate accounting of transactions and accurate external reporting
• Participate in special projects and ad hoc requests as needed

Qualifications:

• 0-2 years of accounting and reporting experience, with SEC reporting experience preferred Strong knowledge of US GAAP and SEC reporting requirements
• Software industry experience preferred
• Ability to work closely with management
• Commitment to all reporting and audit deadlines
• Exceptional organizational skills, project management experience to include management of large- scale/global initiatives

Certifications:

• CA
• CPA preferred

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

 https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300945353.html

 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-

Analyst - Revenue Accounting

  Essential Responsibilities

• 2 - 4 years of experience in US GAAP Revenue Accounting
• In depth knowledge of ASC 606 concepts
• Hands-on experience working on revenue assurance (preferably for an IT / ITES company) in a US public company SOX environment
• Engage in objective analysis of ongoing and prospective contractual documentation contracts with the customers and their implication for the Company’s revenues
• Assist in facilitating the automation of current processes
• Maintain / update summary listing of accounting issues, work with management to summarize key issues and exposure items, and clearly articulate summaries and positions taken
• Work closely with the external auditors to coordinate audits and reviews

Skillset:

1. CA / CPA with experience working with corporate accounting teams of (preferably) US tech companies
2. Big-4 experience preferred or worked with Big-4 as auditors
3. Knowledge of working in SOX environment
4. Expertise in reading legal documents and interpreting those and the ability to summarize in a comprehensive way
5. Problem solving attitude – handled special projects in previous jobs - motivated individual with high levels of initiative to be able to identify the problems with a proactive lens
6. Hands on experience working with ERP
7. Outstanding communication both verbal and written

Company Summary:

ZetaGlobalisaNYSElisteddata-poweredmarketingtechnologycompanywithaheritageofinnovationand industryleadership.Foundedin2007byentrepreneurDavidA.SteinbergandJohnSculley,formerCEOof Apple IncandPepsi-Cola,theCompanycombinestheindustry’s3rdlargestproprietarydataset(2.4B+ identities)with ArtificialIntelligencetounlockconsumerintent,personalizeexperiencesandhelpourclients drive business growth.

OurtechnologyrunsontheZetaMarketingPlatform,whichpowers‘endtoend’marketingprogramsforsome ofthe world’sleadingbrands.Withexpertiseencompassingalldigitalmarketingchannels–Email,Display, Social, Search and Mobile –Zeta orchestratesacquisition and engagementprogramsthat deliverresults that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medicalcondition, disability,veteransstatus,orany otherbasisprotectedbylaw.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to- deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at- milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases- 3Q%E2%80%GG24- Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and- nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software- and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Job Summary

We are seeking a Business Insights Analyst based in India (aligned to US Eastern hours) to join the Strategic Growth team. This individual will play a critical role in delivering data-driven insights, executive-ready reporting, and performance analytics that help Product Operations and cross-functional teams optimize operations, elevate the customer experience, and drive measurable value.
This position will focus on reporting and analytics (especially Sigma), KPI development, and operational performance tracking. This role partners closely with the Sr. Manager of Strategic Growth to enable data-backed decision-making, highlight risks and opportunities, and translate analytics into actionable strategies.

Key Responsibilities
Reporting & Analytics

• Data Management: Gather, cleanse, and validate data from ERP, CRM, and operational systems to ensure data accuracy and reliability.
• Executive Reporting: Build and maintain dashboards and reports in Sigma, SalesForce, Kibana, and Excel to track business performance, highlight risks, and enable decision-making.
• Insights & Trends: Apply descriptive and inferential statistical analysis to identify performance drivers, customer trends, and improvement opportunities.
• KPI Development: Define and monitor key operational and customer value metrics to track progress against strategic objectives.

Customer Value Enablement Support

• Voice of the Customer: Translate operational data into insights that reflect customer impact and support strategic prioritization.
• Cross-Functional Alignment: Provide analytics and reporting that help drive accountability and alignment across Customer Care, and Managed Services.

Qualifications

• Education: Bachelor’s degree in business, Data Science, Engineering, or a related field (MBA preferred but not required).

Experience:

• 5+ years of experience as a Business Analyst / Data Analyst in supply chain, healthcare, or a related industry.
• Proven track record in reporting, dashboard development (preferably in Sigma), and KPI design.
• Experience supporting executive-level reporting and operational performance reviews.
• Prior exposure to automation analytics is a plus.
• Technical Skills:
• BI & Data Visualization: Strong skills in Sigma (preferred), Power BI, or Tableau.
• SQL & Data Querying: Ability to extract, manipulate, and analyze large datasets.
• Excel Expertise: Advanced formulas, pivoting, and reporting.

Soft Skills:

• Strong communication and storytelling skills to translate data into executive-ready insights.
• Analytical problem-solver with a continuous improvement mindset.
• Ability to operate effectively in a global, matrixed organization with minimal supervision.

Knowledge, Skills, and Abilities

• Customer-Centric Mindset: Always connecting analytics to customer value and business outcomes.
• Innovative Thinking: Ability to simplify complex data into clear recommendations.
• Continuous Learning: Commitment to staying current on emerging technologies and best practices.
• Leadership & Independence: Operates autonomously with minimal supervision while keeping stakeholders well-informed.
• Certifications: CBIP, Lean Six Sigma, or other analytics/process certifications are a plus.

Job Summary:

We are seeking a highly skilled, customer-focused Customer Support Analyst (CSA) – Level 3 to provide advanced technical and functional support for our applications. This role serves as the final escalation point for complex issues and requires extensive research across multiple applications to diagnose, consolidate, and resolve customer-reported problems effectively. The ideal candidate will combine deep technical and functional troubleshooting with strong analytical thinking, enabling them to identify root causes, implement solutions, and drive continuous improvement in system performance and customer experience.

We are looking for a dedicated customer support analyst to join our team and provide customer support, technical and functional assistance, ensure application performance, and support users of our on-premises and AWS-hosted software products. The role involves troubleshooting, configuring systems, monitoring systems, and collaborating with cross-functional teams to resolve issues efficiently. Also, create KB articles, document process flow and user training.

Key Responsibilities: 

1. Advanced Technical Troubleshooting & Resolution

• Act as the primary escalation point (L3) for complex application, invoice, payment, and user access-related issues
• Conduct in-depth research across multiple applications and systems to identify, correlate, and resolve issues
• Analyze logs, alerts, configurations, and system behavior to troubleshoot problems efficiently
• Provide end-to-end ownership from issue identification to resolution and customer confirmation

1. Multi-Application Analysis & Problem Solving

• Investigate issues spanning multiple integrated applications, consolidating findings to determine root causes
• Diagnose issues related to data flow, integrations, performance, and configurations
• Apply structured troubleshooting methodologies to resolve cross-system dependencies

1. Incident & Escalation Management

• Ensure timely resolution of support tickets, emails, and calls while adhering to defined SLAs
• Proactively monitor alerts and logs to identify and mitigate potential issues before impact
• Escalate issues appropriately with clear documentation and impact analysis

1. Cross-Functional Collaboration

• Collaborate closely with Engineering, Product, Infrastructure, and other internal teams to resolve defects and performance issues
• Translate customer-reported issues into clear technical insights and actionable inputs for internal teams
• Participate in incident reviews and resolution planning

1. Root Cause Analysis & Continuous Improvement

• Perform detailed Root Cause Analysis (RCA) for recurring and high-impact issues
• Identify trends and recommend preventive measures and system improvements
• Contribute to improving system stability and reducing ticket volumes

1. Knowledge Management & Documentation

• Create and maintain knowledge base (KB) articles, troubleshooting guides, and runbooks
• Document process flows, configurations, and standard operating procedures (SOPs)
• Develop and deliver training materials and user guidance for both internal teams and customers

1. Customer Experience & Communication

• Provide clear, structured, and professional communication to customers
• Guide users through troubleshooting steps and ensure a high level of customer satisfaction
• Manage critical customer interactions with ownership and accountability

Qualifications:

• Bachelor's/master’s in engineering or relevant qualification.
• Minimum 4-10 years of experience in application support.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills for customer interaction.
• Analytical and problem-solving mindset.
• Ability to work in a fast-paced, collaborative environment.
• Browser Support - Internet Explorer/Google Chrome etc.
• Strong computer knowledge and troubleshooting skills.
• Excellent oral and written communication skills
• Neutral accent
• Should be confident & aggressive.
• Candidate with prior application support experience is preferred.
• Working knowledge of SQL Databases, IIS Setup & basic network configuration.
• Working Knowledge of IT Hardware and Software.
• Ability to learn and master employer-specific software.
• Complex problem solving.
• Ability to diagnose & address application issues.

General Summary

CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12.

Job description

Roles & Responsibilities

• Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level.
• 6+ Months Experience, with relevant Customer Service Experience

Role Summary :

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12.

Roles & Responsibilities:

• Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
• Provides assistance and mentorship to CSA-I and II analysts as needed
• Collaborates with peers and extended departments to provide timely resolution to customer problems

Qualification:

• Must be a graduate
• 2-4 years of experience in Customer support 

Role Summary-

The CX Business Analyst is a member of the Customer Care and Managed Services team and supports reporting and analytics requirements across the business, in addition to process analysis and improvement initiatives. This position works closely with team leadership to review reporting requirements, develop associated deliverables and provide high level analysis of results.  This position requires strong analytical and communication skills, attention to detail, positive professional attitude, and the ability to work in a team.

Required Skills-

• Excellent communication skills: verbal, written
• Ability to identify learning opportunities and self-educate where resources and opportunities are present
• Attention to detail
• Customer service/interpersonal skills
• Knowledge of Salesforce is a benefit
• Efficient in Excel or other similar reporting tools

Roles & Responsibilities-

• Salesforce dashboard and report development and
• Collect and groom internal customer reporting requirements and develop processes and solutions that meet the needs of the operational team
• Provide analysis of reporting deliverables
• Support Customer Care and Managed Services Operations by translating business reporting requirements into technical specifications and lead implementation
• Maintain Salesforce Support taxonomy by meeting with internal customers and review of taxonomy usage to identify valuable adds or deletes to best represent support work.
• Conduct technology evaluation and generate proposals quantifying benefits of technology offerings in accordance with solution needs.
• Interprets internal or external business requirements/issues and recommends innovative
• Analyze operational processes gaps, interpret, and point out trends or deviations from standards and develop action plans for improvement.
• Contributes to solutions that results in changes and/or enhancements to improve internal efficiencies or the customer experience.
• Produce and maintain process documentation which can include process maps, SOPs, training materials, or reports, for example.
• Utilize appropriate Lean/Six Sigma and other management tools and practices.

Education and Experience-

• 2+ years of related experience as a Technology/Process Analyst, Consultant or Developer focused on reporting
• Bachelor’s degree, or a combination of education and related experience. Qualification

Job Summary:

The Operations Analyst II is responsible for the implementation project delivery that encompasses project delivery, integration, utilization, and product education.  Implementation Operations is a technical team responsible for product configuration (mainly for Vendormate Credentialing), email campaigns, and reporting that support implementation and increase product utilization.  The team seeks a motivated, dependable, and detail-oriented professional who thrives in a fast-paced and evolving work environment. The Operations Analyst II executes various work requests for implementation and customer maintenance, recurring responsibilities, and special projects.  

Duties and Responsibilities

• Lead and coordinate data collection, analyze, and assimilate data into a format easily understood by end users. You will apply proven communication, analytical, and problem-solving skills to help maximize the company’s revenue 
• Gather, analyze, and assimilate data into a format for internal users. This will encompass conducting QA efforts to ensure work is being completed accurately and in a timely manner for utmost customer satisfaction.
• Complete work requests and, from time to time, review the work of other Analysts for product configuration, email campaigns, and reporting 
• Demonstrate initiative by taking a proactive approach to seek and provide feedback on people, process improvement, and product. 
• Maintain internal customer satisfaction scores of 95% or greater across all teams supported 
• Solid technical skills with developing knowledge of GHX’s suite of products, beginning with Vendormate Credentialing, which is a provider product line that enables hospitals to manage their vendors’ regulatory compliance and onsite access 
• Behaviour that exhibits the GHX core values of Collaborate, Innovate, Inspire, and Grow 
• Other recurring responsibilities and special projects, as assigned 

Required Qualifications: 

• Bachelor’s degree in technical, business, or management discipline + 3 years relevant experience
• Expert in Microsoft Office, particularly Excel 
• 1+ years of data analysis experience 
• Team-oriented person with intense focus on problem-solving, attention to detail, quality, and customer service 
• Embrace change with positive intent and work collaboratively to improve processes 
• Ability to multitask while completing work requests, projects, and recurring responsibilities 
• Aptitude for manipulating, analyzing, and displaying data  
• Capability to follow established processes and contribute to process improvement 
• Proficiency in planning, prioritizing, and executing tasks  
• Effective written and verbal communication with customers, peers, and management 

Preferred Qualifications: 

• 1+ years of relevant business experience 
• Database experience (MS Access, MS Excel, SQL or related) 
• Basic understanding of computer programming  
• Experience with Salesforce.com, MailChimp, Jasper, and Tableau 

Role Summary

The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would:

• Work within a software queue to identify the next order for processing
• Call US based healthcare suppliers and obtain key order processing information
• Correlate order response information based on attributes that are confirmed in the call

• Excellent communication skills with neutral English accent and ability to understand foreign English accents
• Strong customer support skills
• Proficiency in Microsoft Office applications and basic knowledge of Excel
• Navigate and manage multiple tabs at once
• Strong accountability and integrity due to sensitive nature of information
• Determined, detail oriented, and proactive individual
• Ability to execute all the checklist actions in the owned transactions
• Clear and effective written communication

• Attain mastery on all the learning resources shared
• Triage the case assigned and act adhering to the SOP
• Initiate phone calls to the supplier to get required details which would aid further processing of the case
• Work with suppliers on calls to take inputs and resolve the cases
• Make case notes and escalate if required for next level of associate group
• Reconcile data and loop the raw information to the transactional workflow
• Flag any or all the outliers and contribute to the knowledge base improvement
• Adhere to timelines in handling the cases assigned and maintain hourly throughput
• Proactively call out any failures and downtimes
• Use and update the trackers and dashboards to understand and shift to the necessary queues
• Ownership in shifting between the queues to maintain the throughput across all the queues
• Escalate and seek support for any roadblocks
• Partner with peers and brainstorm ideas and contribute SOP development
• Participate in meetings and discussions and share valuable feedback/inputs
• Volunteer if needed for additional one-time activities within the role scope
• Maintain data confidentiality and high work ethic

• Must be a Graduate (certificates required)
• 1-3 years of experience

Additional:

• 1 way drop cab facility
• Must be flexible for US shifts

Role Summary

The Managed Services Analyst II – Quality role is responsible for driving quality excellence across EMS operations by conducting audits, identifying trends, and enabling continuous improvement. This role requires hands-on experience in quality audits, strong analytical capabilities, and the ability to derive actionable insights that enhance overall team performance and customer experience.
The individual will play a critical role in maintaining quality standards, identifying gaps, and partnering with stakeholders to implement corrective and preventive actions. This role demands a high level of ownership, attention to detail, and the ability to influence teams toward a quality-driven culture by providing effective, structured coaching and quality insights to reporting leaders.

Required Skills

• Strong English communication skills (verbal & written) with the ability to deliver clear and constructive feedback.
• Proven experience in quality audits, RCA (Root Cause Analysis), and quality improvement initiatives
• Strong analytical skills to identify trends, patterns, and improvement areas
• Ability to translate data into actionable insights and recommendations
• Strong understanding of process adherence, SOPs, and compliance frameworks
• Ability to drive continuous improvement initiatives and track their impact close attention to detail
• Strong stakeholder management and ability to collaborate with cross-functional teams

Roles & Responsibilities

• Conduct regular quality audits on cases, projects, and processes to ensure adherence to defined standards
• Identify error trends, process gaps, and recurring issues, and perform detailed root cause analysis.
• Provide actionable insights and recommendations to improve overall team quality and efficiency.
• Drive quality improvement initiatives and track their effectiveness through measurable outcomes.
• Partner with Team Leaders and Managers to implement corrective and preventive actions (CAPA).
• Deliver structured feedback and coaching to analysts to improve performance.
• Create and maintain quality dashboards, reports, and scorecards for leadership visibility.
• Ensure adherence to QA frameworks, KPIs, and compliance standard
• Support in designing and conducting PKTs, refresher sessions, and quality calibrations.
• Proactively identify risks and highlight potential quality concerns before they escalate.
• Collaborate with stakeholders to standardize best practices and reduce process variation
  Contribute to building a continuous improvement and quality-driven culture within the team

Education and Experience

• Tech / B.E. / MCA / BCA preferred.
• 2–5 years of experience, with strong exposure to quality audits and process improvement roles
• Proven track record of driving quality improvements and measurable impact on team performance

GHX: It’s the way you do business in healthcare.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Job Title: Payroll ANALYST

Location:  Hyderabad (Hybrid)

Relocation Provided: Yes

Shift timing: 10:00 AM IST – 7:00 PM IST

General Summary:

Reporting to the Director, HR India, the Payroll Specialist will play a key role in supporting our fast-growing teams across India. This role is responsible for end-to-end payroll processing for both local employees and expatriate associates on regional or long-term assignments in India. The specialist will ensure accurate and compliant payroll operations, including managing statutory requirements such as Income Tax, Gratuity, Provident Fund, Professional Tax, and Labour Welfare Fund. Additionally, this role will handle period-end closing activities, conduct payroll analysis, prepare statutory reports, and manage various payroll-related ad hoc tasks.

Key Responsibilities

• Owns the accuracy of all payroll data, proactively identifying and resolving discrepancies before payroll closure, and ensuring all required inputs are thoroughly collated and verified.
• Takes full responsibility for reviewing payroll inputs, including calculations, deductions, reimbursements, bonuses, and full & final settlements, ensuring precision and compliance.
• Leads the reconciliation of payroll payments, ensuring each cycle’s disbursements are accurate, compliant with GHX policy, and fully validated.
• Responsible for the office compliance, registrations and renewals like Shops & Establishment Act and other acts. Ensuring the accuracy of relevant Government reports such as Personal Income Tax, Provident Fund, PT, LWF and other statutory requirements
• Proactively communicates payroll updates, including any changes, amendments, or new processes, ensuring employees receive timely and clear information.
• Delivers responsive and anticipatory payroll support by addressing employee questions, providing required information, and managing Full & Final settlements for exiting employees with accuracy and transparency.
• Complies with local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Safeguards employee trust and ensures secure payroll operations by strictly maintaining the confidentiality of all payroll‑related information.
• Maintains the monthly, biannual and annual trackers as per the statutory acts and laws
• Ensure timely closure of audit observations and implementation of corrective and preventive actions
• Prepare SOP’s, Control Matrix and FAQ’s
• Other duties as required

Required Education, Certifications, and Experience

• 7+ years’ experience in Payroll, Labour law, taxation and statutory compliance
• Bachelor’s degree in business, commerce, accounting or related field
• Prior experience working in HR Operations is a plus
• Ability to effectively work with diverse cultures in a global team
• Hands-on experience in payroll accounting, reconciliations, and statutory compliance
• Hands-on experience with payroll systems, ERP (Dayforce is a plus), and third-party vendors
• Proficient in Microsoft Excel
• Excellent interpersonal, communication skills and a flexible approach
• Ability to handle sensitive information and maintain confidentiality
• Ability to multitask and learn processes quickly for more efficient and effective results.

A quick heads up about our interview process. It generally consists of 3-4 rounds, including:

• Introductory call with our Talent Acquisition Partner
• Technical interviews (with peers/functional manager)
• Cultural fitment round (With Hiring Manager/GHX leaders)

General Summary :

This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned.

This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic

Job Description

• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to Analysts for daily tasks and project work.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor team members, refine processes, and develop resource materials.
• Mentor direct reports for career development and leadership skills.
• Improve self and team work ethic through continuous coaching and education.
• High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Coordinate launch schedules of assigned product offering base and raise staffing needs to management
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Create, learn, revise, and communicate established process to all team members including internal management.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.
• Travel may be required (up to 10%)

Required Skills/Competencies

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc.
• Bottom Quartile Management, Employee Satisfaction.
• Ability to work with little direction or guidance
• Create outlines of projects and process documentation of GHX Support procedures
• Determined, detail-oriented, and proactive individual
• Strong accountability and integrity
• Strong customer support and management skills
• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool (Zendesk)
• Webinar and other live training experience
• Ability to identify and solve internal and customer problems and increase customer efficiency and product value
• Proven ability to identify and solve problems and increase efficiency and product value
• Ability to locate areas of cost-saving enhancements or product improvements for a given product or service
• Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives

Required Education, Certifications, and Experience

• Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries.
• Overall 4+ years of professional experience.
• Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity.
• Strong organizational and project management skills
• 2+ years of experience in areas such as project management, customer success, training, and/or customer service.
• Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint
• Strong organizational skills and demonstrated project management abilities.
• Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred
• Product knowledge of GHX products or relatable supply chain experience preferred

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest in the USA and has employees who live across the country. As we expand our global footprint with a new presence in Hyderabad, India, we’re building a world-class team to help us scale this mission and Clinical Intelligence and AI Evaluation is at the heart of everything we do. This job requires daily onsite work at our headquarters in Hyderabad, India.

Who We Need

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.

This Opportunity

This Clinical Data Analyst position is a high impact, intellectually challenging role that requires a diverse set of analytical and technical skills. It provides unique opportunities for growth using an unprecedented amount of high-quality real-word Electronic Health Record (EHR) data and clinical notes data and become a nexus of healthcare and technology. You will be solving meaningful and consequential problems in healthcare using an EHR and clinical notes database of 120 million US patients (and growing!) and help drive insights that can ultimately improve and impact on patient care. This position will report to our Director of Clinical Intelligence and AI Evaluation team and support end-to-end evaluation, extraction, execution and delivery of custom concepts from clinical notes and EHR data to help our customers dive deeply into complex research questions related to human health and generate data-driven insights that support impactful scientific decisions.

Responsibilities

· Use technical skills to scope out clinical informatics data analyses requests from both internal and external customers, produce studies and results within an agreed deadline.

· Communicate on the status of various projects and collaborate with multidisciplinary stakeholders to ensure that clinical data projects are successfully executed and delivered.

· Excel in providing technical analytics support as well as directly working with internal stakeholders to troubleshoot any data analyses. Work with customers to achieve their goals, teaching them how to wrangle and analyze data using SQL, R and Python on real-world data to address their empirical questions.

· Write Databricks SQL queries to extract, analyze and interpret clinical concepts from clinical notes per customer requests.

· Create dashboards, data visualizations, and data tools to support data-driven decision making.

· Create enablement materials and studies as the Truveta platform evolves to help new researchers to increase our capabilities.

· Collaborate closely with other Truveta teams to conduct investigations of data sources to demonstrate veracity to current internal and external customers.

· Deliver feedback to internal teams based on customer requests to inform Truveta’s product roadmap.

Required Skills

· Graduate or Masters level educational degree in clinical research, data analysis, data science, clinical informatics, health information management or related fields.

· 3+ years of demonstrated experience conducting analyses using large healthcare datasets (e.g., electronic health records, clinical notes or other real-world data sources consisting of millions of patients' data.).

· 3+ years of demonstrated experience working with customers or research teams to translate their asks into executable analytical code, rigorous quality analytical datasets, deliver high quality research analyses.

· Strong proficiency in SQL, at least one statistical programming language (R or Python), familiar with Spark bigdata analytics environments, for data wrangling, analysis, and reproducible research workflows.

· Strong hands-on problem-solving skills, troubleshoot and identify data or methodological issues early and communicate them effectively. Have ownership, accountability and reliability mindset.

· Excellent written and verbal communication skills, including the ability to clearly explain analytical approaches and findings to technical and non-technical stakeholders.

· Ability to learn and adapt quickly in a dynamic start-up environment and a good team-player.

· Willingness to learn new analytical tools, programming languages, and proprietary platforms used to analyze real-world data.

Preferred Qualifications

These qualifications are preferred but not required, please do not let them stop you from applying for this role. You will likely get the opportunity to learn how to do these more advanced analyses if you don’t already have experience with them.

· Spark/PySpark, Databricks experience

· Experience working with unstructured clinical data or natural language processing outputs

· Regex query writing experience

· Experience building cohort definitions or eligibility criteria for research studies

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. We are expanding our global footprint. Join us as we build an amazing company together.

We Offer:

· Interesting and meaningful work for every career stage

· Great benefits package

· Comprehensive benefits with strong medical, dental and vision insurance plans

· Professional development & training opportunities for continuous learning

· Work/life autonomy via flexible work hours and flexible paid time off

· Generous parental leave

· Regular team activities (virtual and in-person as soon as we are able)

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude people from some sections, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements

ABOUT THE ROLE: 

We are looking for a Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish
• Investigate complaints and identify the root cause of the issue
• Communicate with complainants through various channels to resolve complaints in a timely and professional manner
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
• Maintain required productivity and quality levels

Key Responsibilities

• Complaint Investigation: Manage and progress multiple complaints through to fair resolution, ensuring adherence to FCA DISP rules and internal policies
• Regulatory Compliance: Ensure all responses meet FOS (Financial Ombudsman Service) and FCA (Financial Conduct Authority) requirements adhering to TCF (Treating Customers Fairly) and CD (Consumer Duty) outcomes
• Root Cause Analysis (RCA): Conduct thorough fact-finding and critical analysis to identify recurring themes and suggest process improvements to prevent future issues
• Professional Correspondence: Draft clear, concise, and compliant final response letters that explain complex financial findings in accessible, jargon-free language
• Vulnerable Customers: Identify and provide tailored support for customers in vulnerable positions, ensuring compassionate and equitable treatment
• Stakeholder Collaboration: Liaise with internal teams like Operations, Compliance and Product to gather data and resolve cases efficiently 

WHAT WE ARE LOOKING FOR: 

• Professional Experience
  • UK Complaints Handling: Demonstrable experience in managing UK-based financial complaints within a regulated environment.
  • Financial Industry Knowledge: Solid understanding of financial products and the broader UK regulatory landscape (FCA, FOS, Treating Customer Fairly(TCF).
  • Startup Familiarity (desirable): Previous experience working in a startup or fast-paced FinTech environment, demonstrating adaptability and proactive problem-solving.
• Soft Skills & Communication
  • Empathetic Communication: Exceptional ability to build rapport, listen actively, and show genuine compassion during difficult conversations
  • Resilience & Conflict Resolution: The ability to remain calm under pressure, handle challenging interactions, and manage conflict professionally
  • Time Management: Highly organised with the ability to multitask and meet strict regulatory deadlines
  • Analytical Mindset: Strong attention to detail and a passion for finding solutions to complex, non-standard situations 
• Technical Proficiency
  • Industry Tools: Proficient in GSuite (Google Workspace), Slack, Confluence, Looker, and Jira
• Desired Qualifications
  • Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute
  • Professional Banker Certificate

WHAT YOU WILL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• WFH Setup allowance 
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 

Position Overview:
Seeking a Security Analyst to join our Security Operations Center (SOC), focusing on incident response and threat detection. This role involves working with enterprise SIEM platforms, EDR solutions, and incident management tools to protect IBKR's global trading infrastructure.

Key Responsibilities:

• Triage and investigate security alerts using SIEM/EDR tools
• Execute incident response playbooks
• Perform malware analysis and IOC identification
• Create incident tickets and maintain documentation
• Conduct initial forensic data collection
• Support security event correlation and analysis
• Monitor suspicious endpoint activities
• Participate in 24x7 incident response coverage

Required Technical Skills:

• Experience with SIEM (Splunk/QRadar)
• EDR platforms (CrowdStrike/Carbon Black)
• Incident ticketing systems (ServiceNow/JIRA)
• Windows/Linux log analysis
• Network traffic analysis
• Malware detection tools
• IOC collection and analysis
• Basic forensic tools

Required Experience:

• 5+ years SOC/IR experience
• L1/L2 alert analysis background
• Experience with incident playbooks
• Exposure to MITRE ATT&CK framework
• Understanding of kill chain methodology
• Basic threat intelligence usage

Technical Environment:

• SIEM platforms
• EDR solutions
• TIP platforms
• Forensic tools
• Network monitoring tools
• Vulnerability scanners
• Incident management systems

Work Requirements:

• Rotating shifts (24x7 SOC)
• Incident response handling
• Alert triage and escalation
• Documentation and reporting
• Team collaboration

Growth Path:

• Advanced IR certification support
• Threat hunting training
• Digital forensics exposure
• Technical skill development
• Senior analyst progression

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Job Title: Data Analyst

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Number of Positions: 2

Job Location: Pune, Hyderabad, Bangalore

Data Analyst, Python, SQL, Data Remediation

About the team:

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers.

What we’re looking for: 

Here at Tide, we are looking for someone who

• has a good understanding of Financial Crime Typologies including money laundering, terrorist financing, fraud, and sanctions evasion, bribery, tax evasion, and suspicious activities reporting. 
• is passionate and proactive, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of financial crime. 
• understands financial crime in a global financial set up with specific focus towards UK and Europe Geography. 
• has exceptional communication skills in English (both Written and Speaking).
• can use expert judgement to recommend if a case warrants filing of a Suspicious Activity Report (SAR) 

This role is a key element of our ongoing monitoring team sitting within the first line of defence. You’ll be responsible for ensuring we put our genuine members first, through monitoring transaction types and behaviours across our customer base, whilst spotting and investigating potentially suspicious activity. 

As an  Alert Review analyst you’ll be performing tasks related to the following

Transaction Monitoring Alert Review & Analysis:

• Monitor and investigate alerts generated by automated transaction monitoring and sanctions screening systems.
• Conduct comprehensive, risk-based reviews of customer accounts and transaction histories to identify suspicious patterns or activities that deviate from a customer's normal behavior.
• Synthesize information from various sources, including customer profiles (KYC/CDD), public records, adverse media, and internal data.
• Assess the transactional activity in the context of financial crime typologies across a variety of payment types and financial products offered.
• Draft a concise, yet comprehensive report on findings prior to discounting the alert or reporting suspicious activity.
• Contact the member (customer) via email, chat or by phone to seek additional contextual information without tipping off.
• Contact representatives of partner banks via emails in cases where a fin crime investigation is required on Tide’s member

Suspicious Activity Reporting (SAR) Recommendations:

• Draft and present detailed, well-reasoned SAR recommendations to experts responsible for filing SARs to regulatory authorities. 
• Construct a clear, concise, and defensible narrative outlining the suspicious activity, the investigative steps taken, and the rationale for the recommendation.
• Ensure all supporting documentation and evidence is accurately compiled and included in the case file for audit purposes.

Sanctions Screening:

• Analyze potential sanctions hits against international lists (e.g., OFAC, EU, UN, HMT) for cross border payment transactions.
• Apply a risk-based approach to differentiate between a true match and a false positive based on criteria like phonetic similarities, aliases, and supporting data.
• Escalate confirmed sanctions hits to management immediately for asset blocking or reporting.

Other tasks as part of the role

• Gain in-depth understanding of the technology and tools that aid in the alert review and analysis.
• Proactively calling out potential efficiencies in our tools and processes used for transaction analysis 
• Managing your own case load to meet performance targets (Productivity, Quality and Customer experience)
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

What makes you a great fit: 

You are open to flexible shift timings and patterns, it will be five days working with two days off not necessarily weekends. 

• You have 2 to 4+ years of experience in a Transaction monitoring, Financial Crime risk related role in financial services
• You have a keen eye for process improvements, looking how we can work leaner and more robustly.
• You have an analytical mind and are able to digest large data sets and spot patterns and trends with ease 
• You have exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English

What you get in return:

• Flexible working options
• Group Life Insurance
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

Opportunity Overview:

We are seeking a Technical, Hands-on Manager to lead a team responsible for building and maintaining high-quality healthcare market datasets and analytics that power internal insights, benchmarking, and external thought leadership.

In this role, you will lead a team of data analysts responsible for the development, quality assurance, and ongoing refresh of market data assets. You will combine strong people leadership with technical expertise in analytics and data science to ensure reliable, scalable data pipelines and actionable insights.

The ideal candidate is both a strong people manager and a hands-on analytics leader who can guide analysts in rigorous data methodology, translate data outputs into meaningful business insights, and partner closely with commercial strategy, product, clinical, and analytics stakeholders.

What you’ll do:

• Lead and develop a team of data analysts responsible for the creation, validation, and ongoing refresh of healthcare market datasets.
• Mentor analysts in data methodology, statistical reasoning, and reproducible analytics practices to ensure consistent and rigorous analysis across the team.
• Establish analytic standards, coding practices, and documentation expectations to ensure all datasets and insights produced by the team are reproducible and scalable.
• Establish and maintain governance processes for market data including versioning, documentation, auditability, and traceability of data sources and methodologies.
• Oversee change-detection logic, ensuring the team systematically identifies and documents additions, removals, and shifts in the market dataset.
• Define and enforce data quality standards across ingestion, transformation, and analysis workflows.
• Collaborate with Data Engineering and Platform teams to ensure the underlying data infrastructure supports scalable ingestion, transformation, and analytics workflows used by the analyst team.
• Translate analytic outputs into business insights, benchmarks, and structured datasets that support product strategy, commercial enablement, and thought leadership initiatives.
• Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams.
• Conduct code reviews and analytics methodology reviews to ensure maintainable, reproducible data workflows and high-quality analytic outputs.

What you’ll need:

Must-haves

• 7+ years of professional experience in data analytics, data science, or quantitative analysis in a production environment.
• Strong proficiency in Python and data analysis libraries (Pandas, NumPy, SciPy, Matplotlib).
• Advanced SQL querying and ability to work with large datasets.
• Strong understanding of statistics, data analysis methods, and pattern detection in complex datasets.
• Experience managing multiple concurrent analytics projects and prioritizing work across a team of analysts.
• Experience designing analytic frameworks or benchmark datasets used by business teams or external stakeholders.
• Experience managing data quality, data governance, and dataset lifecycle management.
• Experience evaluating and applying modern analytics or AI techniques (including LLM-based tools where appropriate) to enrich datasets or accelerate analytic workflows.
• Experiment and rapidly prototype design frameworks and validate hypotheses efficiently.
• Strong software engineering fundamentals including modular Python code, reusable analytic functions, and maintainable data pipelines.
• Familiarity with cloud data platforms (e.g., AWS, GCP, or Azure) and common data services used to store, process, and query large datasets.
• Work seamlessly across Data Science, Engineering, Product, DevOps, and Data Engineering teams to align technical decisions with business goals, ensuring smooth integration of AI/ML capabilities into production systems
• Excellent communication and storytelling skills, capable of translating complex AI/ML concepts into clear, actionable insights for leadership, stakeholders, and non-technical partners.
• Ownership mindset with end‑to‑end accountability, ensuring delivery from concept to deployment to monitoring—while continuously identifying risks, blockers, and opportunities for improvement.

Nice-to-haves

• Background in healthcare payment integrity, clinical data workflows, or payer/provider analytics.
• Thought leadership in analytics-driven market intelligence, benchmarking, or healthcare data insights.
• Experience working with healthcare claims, authorization, or utilization management data.
• Experience producing market intelligence, benchmarking studies, or industry datasets.
• Familiarity with healthcare payer workflows or healthcare analytics environments.
• Familiarity with compliance, governance, and security best practices for healthcare data (HIPAA, PHI handling, logging, auditing).

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a skilled Data Analyst with strong experience in BigQuery, SQL, and Qlik to support financial reporting and analytics. The ideal candidate will have a solid understanding of financial metrics, be comfortable working with large datasets, and translate complex data into clear, actionable insights for business and finance stakeholders. In this role, you will be responsible for analyzing financial and sales data, creating insightful reports, and providing strategic recommendations and driving data-driven insights and initiatives to optimize Financial performance and efficiency. This role involves interpreting complex data sets, identifying trends, and collaborating with cross-functional teams to optimize processes. Strong analytical skills, proficiency in data visualization tools, and the ability to communicate findings effectively are essential for this position.

YOUR EXPERIENCE

• 5 years of hands-on experience with data analysis tools and techniques (e.g., Salesforce, SQL, Python, R, Qlik/Tableau, Excel). SQL is a MUST HAVE.
• Experience in finance operations or data analyst role.
• Solid knowledge of financial reporting concepts and business finance
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Passion for data and its ability to drive business results.
• Bachelor's degree in business administration, Statistics, Data Science, or a related field.

ABOUT THE TEAM: 

We are seeking a dedicated and detail-oriented analyst to join our growing and evolving Perpetual KYX team that sits within our First Line of Defence.  In this role, you would be assisting in our battle against financial crime - to prevent money laundering, terrorist financing and other illicit financial activities. This would be achieved through the continual review and updating of member data in near real-time in order to provide ongoing data integrity and accurate risk management. This continuous CDD model involves dynamic monitoring of changes to member profiles by reviewing ‘triggers’ or ‘alerts’ that need verifying or updating due to discrepancies in the member profile based on numerous data sources. These triggers may be initiated by suspicious behaviour, a new entity designation, or a member amending identifying information. Through cross-platform research (e.g. Company’s House, social media footprint, and transaction analysis), you’ll complete a multitude of member-specific KYX-related analysis, perform Periodic and trigger alert reviews, wrongful type of entities reviews, nature of business analysis, along with close cooperation with different departments of the business.

ABOUT THE ROLE: 

• Full account reviews (periodic and event-driven)
• Performing transactional reviews
• Maintaining the most up-to-date information for all existing members
• Communicating with members (written communication only)
• Operating with diverse data and documentation as part of the  company’s CDD and EDD processes
• Identifying areas of improvement that can result in an increase of efficiency and better member experience
• Assist on different Remediation Projects

WHAT WE ARE LOOKING FOR: 

• You are good in taking initiative and be naturally inquisitive about KYX principles and processes
• You have 1+ year's work experience working in KYC/compliance, preferably in a highly regulated environment
• You have a clear understanding and application of the UK regulatory landscape
• You have strong understanding and experience of CDD and EDD processes
• You have similar work experience, preferably in the financial services 
• You have previous experience working on Google sheets
• You have an analytical mind–able to digest large data sets and spot patterns and trends with ease
• You have exceptional English communication skills – written and verbal
• You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Position Summary

Arcesium seeks an experienced Data Scientist professional to join our Business Operations team within the Client and Partner Development (CPD) organization. The ideal candidate will be comfortable working across large volumes of varied datasets spanning pricing, headcount, market research, commercial performance, and translating that data into the models, frameworks, and insights that drive decision-making. Beyond building models and reporting on data, this person will be expected to draw principled conclusions from their analysis and present clear, strategic recommendations to senior leadership. You will also play an active role in identifying AI-driven solutions that improve how the team works and be a part of AI strategy for CPD. You will collaborate closely with global CPD teams across Sales & Partnership, Revenue Operations, Marketing, Forward Deployed, Account Management and Client Success, Service and Solutions teams to execute complex projects and help the organization scale through data-backed governance.

What you'll do:

• Identify relevant data sources and work with CPD stakeholders across functions to collect, analyze, and interpret large structured and unstructured datasets spanning domains such as pricing, headcount, market research, and operational metrics.
• Devise and apply algorithms and models to extract insight from large data stores. Conduct data and error analysis to improve model performance, and clean and validate data for uniformity and accuracy.
• Analyze data for trends and patterns with clear objectives in mind. Interpret outputs and draw principled conclusions rather than stopping at the analysis itself, ensuring findings inform real decisions.
• Implement analytical models and reporting frameworks end to end, from data ingestion through to leadership-ready outputs.
• Conduct what-if and scenario analyses and translate outputs into clear narratives that are actionable at the senior leadership level.
• Design and develop automation scripts and data pipelines to synthesize and structure data from diverse sources, applying critical thinking to move toward zero-touch processes and maximize end-to-end efficiency.
• Produce KPI dashboards and performance reports using historical data to surface trends and productivity insights for executive audiences, with a focus on telling the story behind the data.
• Act as the primary internal champion for responsible, practical AI use within CPD, educating stakeholders, setting best practices, and ensuring solutions are sustainable and governed.
• Develop reusable AI frameworks, prompt libraries, and automation components that scale adoption across the CPD organization and serve as a foundation for future capabilities.

What you'll need:

• Strong verbal and written communication skills, with the ability to present analytical findings clearly to senior leadership and stakeholders across functions.
• 4 to 7 years of experience in a data analytics or business operations role. Prior experience at a financial technology firm is a plus.
• Advanced proficiency in Excel including complex formulas and VBA Macro programming. Strong Excel fundamentals are a core expectation of this role.
• Proficiency in Python or similar scripting languages for data transformation, automation, and analysis.
• Working knowledge of SQL for querying and managing structured datasets.
• Experience with data visualization tools, particularly Power BI, to build dashboards and reports for executive and operational audiences.
• Experience with data mining and statistical analysis, including segmentation techniques and statistical packages for working with large datasets.
• Proven ability to conduct what-if and scenario analysis and communicate implications clearly to non-technical senior stakeholders.
• Experience tracking KPIs and relevant metrics for revenue organizations, aligned with broader organizational performance indicators.
• Demonstrated hands-on experience building AI-powered workflows, automation pipelines, or LLM-assisted tools in a business context.
• Genuine intellectual curiosity about AI and a track record of applying it to real operational problems.
• Ability to balance medium to long-term analytical projects alongside day-to-day operational responsibilities.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Responsibilities:
• Stakeholder management & requirements gathering on various implementation projects related 
to performance attribution, work as a primary SME.
• Conduct comprehensive discovery sessions with stakeholders to understand investment 
strategies, measurement needs, attribution requirements, and reporting workflows.
• Play key role in defining success criteria for the end-to-end implementation related to 
performance attribution solutions.
• Contribute to documenting detailed business requirements for performance calculations, 
attribution models, and reporting frameworks.
• Ensure all performance reporting adheres to industry standards and regulatory requirements, 
such as the Global Investment Performance Standards (GIPS)
• Translate complex requirements into actionable specifications for implementation teams.
• Work closely with Arcesium product management and engineering to ensure platform 
compatibility and data flow.
• Develop user documentation, process guides, and best practice materials.

Requirements:
• 6-12 years of experience in investment performance measurement, attribution analysis, or 
related buy-side operations roles
• Deep expertise in performance calculation methodologies (TWR, MWR, IRR, GIPS standards) and 
attribution frameworks (Brinson, factor-based, holdings-based, etc.)
• Proven track record implementing performance measurement systems or working as a 
performance analyst at sophisticated institutional investors.
• Strong understanding of investment strategies across asset classes (equities, fixed income, 
alternatives, multi-asset)
• Excellent analytical and critical thinking skills with meticulous attention to detail and accuracy
• Bachelor’s degree in finance, Economics, Mathematics, Computer Science, or related field. CFA 
or CIPM will be highly desirable.
• Since Arcesium uses StatPro integration, Experience with StatPro or similar performance 
attribution platforms (e.g., FactSet, MSCI) as a plus.
• Familiarity with regulatory and compliance requirements (GIPS, SEC, ILPA, etc.)
• Experience with SQL, Python, or other data analysis and automation tools
• Experience managing large-scale technology implementations or transformation projects.
• Strong analytical skills, critical thinking skills, and attention to detail along with strong 
interpersonal skills with a collaborative attitude
• Ability & willingness to work under pressure and take on additional operational tasks and meet 
tight timelines.

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, 
gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual 
orientation, marital status, disability, or any other category protected by law. Note that for us, this is more 
than just a legal boilerplate. We are genuinely committed to these principles, which form an important 
part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having 
a wide range of backgrounds and personal characteristics

ABOUT THE ROLE: 

As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As a Sales Onboarding Specialist

• You will be receiving inbound and outbound calls from prospects who have  downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services
• You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale
• You’ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products)
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT WE ARE LOOKING FOR:

• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech or digital bank
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• You’ll be calling potential prospects that have enquired via social media and price comparison websites for our products
• You will walk these potential members through our products, signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience, specifically in POS device sales
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech, digital bank or POS provider

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Job Title: Business Analyst - Capital Markets and Trading

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

• Strong domain experience in Capital Markets and Trading, with a focus on end-to-end trading journeys.
• Proven ability to work on mobile app-based trading solutions for investment products and market transactions.
• Experience in defining, documenting, and managing requirements for digital trading journeys, including order execution, portfolio management, and settlement processes.
• Strong business analysis skills, including requirements elicitation, documentation, and stakeholder management.
• Exposure to Agile delivery models, with proficiency in tools such as Jira and Confluence.
• Excellent communication skills and ability to collaborate effectively with Business, Technology, and Operations teams across multiple regions.
• Prior experience working with global banking or financial institutions preferred.

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Responsibilities  

Incident Response 

• Handle investigation and response to security incidents across endpoints, identities, email, cloud workloads, and SaaS applications 

• Act as a senior escalation point for SOC analysts during complex or ambiguous security events 

• Participate in on-call rotations and provide senior-level escalation support when needed 

• Lead or contribute to post-incident reviews (RCA, postmortems) and track remediation actions to completion 

• Ensure incidents are accurately documented for audit, compliance, and operational learning 

• Maintain and improve incident response runbooks, playbooks, and escalation procedures 

• Support incident readiness activities, including tabletop exercises and response drills 

Detection Engineering & Automation 

• Develop, tune, and maintain Microsoft Sentinel analytics rules to improve detection quality and reduce false positives 

• Design and optimize KQL queries for investigations, threat hunting, and detection engineering 

• Integrate and maintain log sources and data connectors in Microsoft Sentinel, ensuring data quality and proper normalization 

• Build and maintain SOAR automation and playbooks (Logic Apps) for alert enrichment, triage, and response 

Proactive Security & Posture 

• Perform proactive threat hunting across Microsoft Sentinel and Defender data to identify emerging or stealthy threats 

• Monitor and continuously improve detection coverage and security posture (e.g., Secure Score, exposure signals) 

SOC Maturity & Collaboration 

• Track and report on SOC and incident metrics such as MTTD, MTTA, MTTR, alert volume, and detection effectiveness 

• Partner with engineering and infrastructure teams to drive long-term remediation and risk reduction 

• Contribute to the continuous improvement of SOC tooling, automation, and operational maturity 

• Help define and improve SOC processes, workflows, and standards 

Continuous Learning 

• Stay current on threat intelligence, attacker techniques (MITRE ATT&CK), and the Microsoft security roadmap 

Key Qualifications 

• The knowledge, skills, and abilities typically acquired through the completion of a Bachelor’s degree in Cyber Security, Computer Science, Information Security, Information Systems, or a related field, or equivalent practical experience. 

• 5+ years of experience in Security Operations (SOC), Incident Response, or Detection & Response role, with demonstrated ownership of complex security incidents. 

• Hands-on experience with Microsoft Sentinel (SIEM) and Microsoft Defender XDR (Defender for Endpoint, Identity, Office 365, Cloud Apps). 

• Proficiency in KQL (Kusto Query Language) for investigations, threat hunting, and detection engineering. 

• Experience designing, tuning, and maintaining SIEM detections and SOAR automation, including alert triage and response workflows. 

• Solid understanding of Azure cloud architecture, core services, and native security controls. 

• Familiarity with Azure Entra ID, identity security concepts, RBAC, and IAM-related threats. 

• Experience with handing high-severity security incidents, including cross-team coordination and stakeholder communication. 

• Familiarity with MITRE ATT&CK, threat actor techniques, and modern attack methodologies across cloud, identity, and endpoint environments. 

• Experience supporting on-call rotations and working in a 24/7 or follow-the-sun SOC environment. 

• Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical audiences. 

• Ability to mentor junior analysts and contribute to the continuous improvement of SOC processes and tooling. 

• Relevant certifications such as Microsoft Security Operations Analyst Associate, Azure Security Engineer Associate, SC-200, SC-100, CySA+, GCIH, GCIA, CISSP, or similar are strongly preferred. 

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional, and everything in between. Join us as we build an amazing company together. 

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contactors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements. 

Senior Billing Analyst

The Senior Billing Analyst - EU is the operational owner of billing across a portfolio of European entities and customers. This role executes end-to-end billing activities, ensures compliance with customer contracts and EU regulatory requirements, and acts as the primary point of contact for complex billing questions. This position requires a professional who can operate with limited day-to-day oversight due to time zone differences, apply strong judgment in ambiguous situations, and partner closely with US-based Revenue, Accounting, FP&A, and Commercial teams. The ideal candidate brings deep billing expertise, working knowledge of revenue recognition under both US GAAP and IFRS, and strong problem-solving skills.

What You'll Bring:

• Prepare, review, and process invoices with a high degree of accuracy and timeliness, ensuring alignment with executed contracts, pricing, and service delivery
• Review customer contracts and order forms to interpret billing terms (e.g. milestones, usage thresholds, ramp periods, discount structures, etc.)
• Ensure billing and invoicing comply with local EU requirements, including VAT, tax documentation, currency requirements, and statutory invoicing rules
• Perform detailed reviews of customer accounts to confirm that all billable activity is captured and recognized in accordance with ASC 606
• Support special projects (system migrations, pricing changes, and integration efforts) that impact EU billing
• Collaborate cross-functionally to support the onboarding and billing of new customer agreements
• Identify opportunities for process automation and workflow optimization within the billing process
• Maintain and improve SOPs, process maps, and knowledge articles related to EU billing, ensuring they reflect current practices and regulatory requirements
• Support financial reporting, monthly close, internal audits, and ad hoc data analysis as required
• Act as primary contact for EU customer billing inquiries, adjustments, and disputes

What You'll Bring:

• 5+ years of experience in billing, accounts receivable, revenue operations, or a related operational finance role; experience with SaaS or technology companies strongly preferred
• Solid working knowledge of revenue recognition concepts under US GAAP and IFRS as they relate to billing; able to identify issues and partner with Revenue Accounting on treatment
• Proven ability to work independently across time zones, prioritize effectively, and meet deadlines in a high-volume environment
• Strong attention to detail, with a track record of identifying and resolving discrepancies.
• Clear, professional communication skills and comfort working cross-functionally.

ABOUT THE TEAM

As AML & PA Investigations Analyst, you are the first line of defense in our battle against financial crime. We tackle all areas of financial crime within our Ongoing Monitoring team, so you will be able to detect and prevent AML, Fraud, tax evasion and all other manners of financial crimes.

ABOUT THE ROLE

• Here at Tide, we are looking for a driven AML & PA Specialist with a good understanding of Anti Money Laundering and Financial Crime prevention measures. We need a passionate and experienced individual, who will help ensure Tide is taking all the relevant steps to prevent all aspects of financial crime. 
• As a AML & PA Specialist Support, you will be act as a subject matter expert in Anti Money Laundering, Anti Bribery/Corruption and tax evasion investigations with a key focus on risk based decisioning, therefore you should be skilled in detecting and investigating financial crime typologies such as money muling, smurfing, fraud scams, human trafficking, terrorist financing, tax evasion and bribery and corruption.  
• You will be part of our high performing AML & PA team, reporting to a Manager. You may also be involved in wider Financial Crime projects working with other teams across the business such as KYC, 

As a AML & PA (Investigations) Analyst you’ll be involved in a variety of tasks: 

• Case Level Investigations (approx. 30% of time): Conduct in-depth investigations into alerts generated by our AML monitoring systems. This includes reviewing customer account activity, transaction history, and open-source intelligence to determine if a Suspicious Activity Report (SAR) filing is warranted. The scope of case level investigations will vary over a period of time based on experience gained and other projects. 
• Case Reviews (approx. 20% of time): Perform sample checks on completed cases, ensuring accuracy, completeness, and adherence to established policies and procedures. The scope will vary based on performance of analysts assigned in the group/team that you will support. 
• Subject Matter Expertise & Training: Conduct Case Clinics as a Subject Matter Expert, sharing best practices, discussing complex scenarios, and recommending corrective actions based on error logs and quality assurance findings. Case Level Investigations and Case Reviews will form the basis for case clinics. 
• New Joiner Onboarding: Occasionally Act as a buddy for new joiners during their learning curve period, providing guidance, support, and practical insights to help them integrate smoothly and efficiently.
• Policy & Procedure Enhancement: Collaborate with the Policy and Procedure Team to continuously recommend changes and improvements to existing AML procedures, providing thorough analysis and clear rationale for proposed updates. Partner with other colleagues with in the same role to drive consistency on initiatives driven across the department.
• Stay up-to-date with the latest AML regulations, industry best practices, and emerging financial crime typologies.

WHAT WE ARE LOOKING FOR

• You have 4+ years of experience in a Transaction Monitoring or Financial Crime Compliance-related role, specializing in business-related anti-money laundering at a leading FinTech or bank.
• Experience in working for UK and Europe based Financial Institutions or Fintech (experience with banking firms is essential)
• You are able to work well as part of a team; decisive; goal-oriented; proactive.
• You have a good understanding of the UK regulations (including POCA, TACT) and EU regulations.
• You have excellent verbal, written, and interpersonal communication skills in English. German or French will be an advantage
• You have experience in conducting complex investigations including reporting Suspicious activity Reports
• Experience with conducting phone calls with customers.
• You have conducted investigations, including transaction reviews and third party referrals.
• You are able to multitask and successfully operate in a fast-paced, team environment.
• CAMS or ICA certifications would be a bonus.
• You may also have a university degree.

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

We are seeking a dedicated and detail-oriented analyst to join our growing and evolving Perpetual KYX team that sits within our First Line of Defence.  In this role, you would be assisting in our battle against financial crime - to prevent money laundering, terrorist financing and other illicit financial activities. This would be achieved through the continual review of the criminal offenses of members and accurate risk management.

The Member Screening Analyst plays a crucial role in ensuring the organization's adherence to compliance regulations and mitigating risks by conducting thorough screenings of new and existing members. This position involves the assessment of individuals and entities against various watchlists, sanctions lists, and databases to identify potential risks such as fraud, money laundering, and other illegal activities.

ABOUT THE ROLE: 

• Member Screening: Conduct a full review on the screening alert for new and existing members, including individuals and entities, against national and international sanction lists, watchlists, PEP (Politically Exposed Persons) lists and Adverse media.
• Risk Assessment: Analyze and review reported results to determine the level of risk for each member, providing recommendations for further investigation or approval.
• Reporting & Documentation: Prepare detailed reports and document any concerns or red flags,
• Investigations: Collaborate with the second line of defence, to investigate and resolve flagged screening results or to escalate it by providing detailed analysis.
• Process Improvement: Identify areas where the screening process can be improved, whether through automation, updated data sources, or improved reporting methods, and suggest improvements to enhance efficiency and accuracy.

WHAT WE ARE LOOKING FOR: 

• You are good in taking initiative and be naturally inquisitive about screening principles and processes
• You have 1+ year's work experience working in KYC/compliance
• You have a clear understanding of the UK/EU regulatory landscape
• You have strong understanding and experience of CDD and EDD processes
• You have similar work experience, preferably in the financial services 
• You have previous experience working on Google sheets and Lexis Nexis
• You have an analytical mindset & able to digest large data sets and spot patterns and trends with ease
• You have exceptional English communication skills – written and verbal
• You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles
• You must be comfortable with Hybrid working environments

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our new Hybrid working model & Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• Employee Assistance Programme
• 12 casual & 15 Privilege leaves
• We invest in your development with professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious office in Hitechcity with all day snacks
• 24 hours paid volunteering time off per year
• Hybrid working 
• Sabbatical leave 

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

As an Alert Review analyst you’ll be: 

• Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes.
• Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products.
• Monitor compliance with the acquiring products’ risk appetite, acceptance and risk performance.
• Monitor real-time and post-transaction activity for both acquiring merchants and issuing cardholders.
• Identify unusual merchant behaviors using Merchant Category Codes (MCCs), velocity checks, and transaction anomalies.
• Identify and manage Compromised Cards scenarios through data analysis and alert trends. Recommend card-blocking or merchant suspension actions where necessary.
• Document investigation findings accurately within the case management system.
• Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met.
• Maintain thorough records of evidence, decision-making rationale, and case progression steps.
• Ensure timely closure of assigned cases while meeting quality and compliance expectations.
• Contact cardholders/members through outbound calls to validate suspicious transactions and gather additional information.
• Communicate professionally with merchants when clarification or additional data is required.
• Provide clear explanations and support to cardholders regarding fraud concerns or next steps.
• Ensure adherence to internal fraud risk policies, card network rules, and regulatory guidelines. Stay updated on fraud trends and emerging threats in the digital payments ecosystem.
• Actively identify gaps, inefficiencies, and opportunities within current workflows.
• Provide process improvement suggestions to enhance fraud detection accuracy, reduce false positives, and improve customer experience.
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

WHAT WE ARE LOOKING FOR

What makes you a great fit: 

• 1-3 years of experience in transaction monitoring, fraud investigations, financial crime, Money Laundering and card operations (Acquiring and Issuing).
• Have a strong understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring.
• Worked in cross-functional set up with strong analytical skills, data driven mindset and ability to work independently
• You have strong understanding and experience of CDD and EDD processes.
• Proficiency with analytical tools and visualisation software (e.g., Excel, Tableau, Looker)
• Attention to detail and quality of the deliverables with growth mindset & extreme ownership.
• A growth, can-do and customer oriented mindset with extreme ownership.
• Willing to work in flexible shift schedules and rotational week-offs.

      Strong knowledge of:

• Payment processes
• Merchant Category Codes (MCCs)
• Fraud patterns and indicators
• Regulatory reporting standards (e.g., SAR)
• Proficiency in case management tools and transaction monitoring platforms.
• Experience contacting cardholders/members through outbound verification calls.

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. 

ABOUT THE ROLE: 

A KYC (Know Your Customer) Analyst is a professional responsible for ensuring compliance with regulations and policies related to customer identification and due diligence in the First line of Defence to fight against financial crime. The primary role of a KYC analyst is to verify the identity of customers, assess the risks associated with their activities, and monitor transactions to detect and prevent money laundering, fraud and other financial crimes. By conducting cross-platform research, including investigations on platforms such as Company's House and social media, you will gather client-specific analysis for KYC purposes and fulfill the requisite onboarding due diligence.

KYC analysts play a crucial role in maintaining the integrity of financial systems and preventing illicit activities. Their work is essential for financial institutions, fintech companies, and other entities subject to KYC regulations.

Some tasks you will be undertaking:

• • Verify the identity of new customers by collecting and analyzing relevant documentation, such as government-issued IDs, proof of address, and business registration documents by collecting the information through emails and certain internal platforms
  • Assess the risk associated with each customer based on factors such as their industry, geographic location, transaction patterns, and the nature of their business activities.
  • Liaising with the KYC policies and procedures to ensure a consistent understanding of compliance requirements throughout
  • Conduct thorough due diligence on all customers to ensure that their business activities align with legal and regulatory requirements. This may involve CDD and EDD procedures in the review
  • Recognizing areas for enhancement to improve both efficiency and the overall member experience.
  • Extending assistance whenever required within the business.

WHAT WE ARE LOOKING FOR: 

• You excel in taking initiative and exhibit a natural curiosity about the entire KYC principles and processes
• Ideally, you possess over a year of work experience in KYC/compliance, preferably within a highly regulated environment.
• You demonstrate a clear understanding and effective application of the regulatory requirements in the UK.
• You possess a robust understanding and hands-on experience with CDD and EDD processes.
• You bring prior experience in working with Google Sheets.
• You possess an analytical mindset, capable of digesting large datasets and effortlessly identifying patterns and trends.
• You have outstanding English communication skills, both in written and verbal form.
• You demonstrate the ability to collaborate effectively within a team, make impactful decisions, pursue goals with determination, proactively address challenges, and adapt seamlessly to various people and working styles.

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options (If applicable)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

What we’re looking for : 

As a Fraud Analyst you’ll be working in the Ongoing Monitoring team at Tide. You will need to be organised and be able to remain calm under pressure to carry out this role efficiently. You will be responsible for investigating frauds and scam activities. Also, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance. You will use your communications skills to communicate with Tide members and resolve their queries in a timely manner. Your exceptional communication skills enable customers to articulate their concerns effectively. You will use your interpersonal skills with many of Tide’s internal and external stakeholders and take initiative in a very busy, and always changing work environment. You are flexible and able to work different shifts within a 24 hour, 7 days-a-week operational environment.

Some of the things you’ll be doing:

• Conduct thorough investigations into cases, including Authorised Push Payment (APP) scams, account takeover, identity theft, credit card fraud, and other types of fraud. 
• Responding to queries from our finance partner and third party financial institutions.
• Ensure compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection. Stay updated on regulatory changes and communicate any necessary updates to the appropriate teams.
• Using the full set of tools to build a timeline of a customer's fraud claim
• Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers.
• Responding to queries from other teams.

You’ll be a great fit if:

• You are having minimum 1+ year of Fraud/ Investigation experience, coming from a Fintech industry is a plus
• You are keen to get into a Fraud Investigation role within a Fintech but may have no prior experience (Fraud investigations experience is a plus)
• You are able to show a keen interest in Transaction Monitoring, Financial Crime or Fraud
• You are able to remain calm under pressure.
• You are comfortable with working in 24/7 rotational shifts (We consider employee preferences while setting up schedules, however cannot guarantee the same)
• You are comfortable with communicating with the members over phone calls, chat and emails.
• You have excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• You are detail-oriented with strong organisational and time management skills to manage multiple investigations simultaneously.
• You have the ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
• You are a problem solver and willing to share your solutions.
• You have prior customer service experience
• You are comfortable relocating to Hyderabad when needed

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

About the Role

We are seeking a Marketing Science Analyst II to join our Marketing Analytics team in Hyderabad. In this role, you will partner with paid media, growth, and cross-functional teams to measure and optimize marketing performance across digital and offline channels. You will play a key role in campaign measurement, attribution, experimentation, and reporting—translating complex data into actionable insights that drive business growth.

This position is ideal for a highly analytical professional with hands-on marketing analytics experience who is ready to take ownership of measurement frameworks while collaborating across a global organization.

Responsibilities

Campaign Measurement & Attribution

• Support the tracking and reporting of campaign performance by compiling relevant KPIs and spend data. 
• Assist in incrementality testing efforts and contribute to A/B test setup and execution for marketing initiatives. 
• Help evaluate performance using MMM inputs, basic channel lift analysis, and cross-channel measurement frameworks.

Performance Analytics & Optimization

• Track and report key performance metrics including Signups, CAC, CPFT, and payback periods.
• Conduct deep-dive analyses to identify performance drivers and optimization opportunities.
• Assist in maintaining regular campaign reporting across lines of business.
• Develop and refine audience segments for targeted paid campaigns, leveraging data insights to enhance performance

Data Analysis & Reporting

• Write complex SQL queries to analyze large datasets (millions to billions of records).
• Build and maintain dashboards in Tableau (or similar BI tools) to support stakeholder reporting needs
• Collaborate with analytics engineering teams to improve data quality, pipelines, and reporting processes.

Experimentation & Insights

• Assist in executing the test roadmap aligned with marketing goals.
• Apply basic statistical methods to evaluate experiments and measure performance impact.
• Support the translation of findings into clear insights and actionable recommendations.
• Support MMM modeling efforts within Marketing Science by contributing to data inputs and assisting in the interpretation of model outputs for marketing measurement

Cross-Functional Collaboration

• Work closely with PMUA, GTM, Analytics, and Data Engineering teams to align on KPIs and measurement standards.
• Maintain documentation and support alignment across teams.
• Contribute to bi-weekly insights decks and leadership reporting.

About You

• 2+ years of experience in marketing analytics, data analytics, or a related quantitative field.
• 2+ years of experience writing complex SQL queries and working with large datasets.
• Experience with marketing attribution, paid media analytics, and performance measurement.
• Familiarity with marketing tools such as Google Analytics, Braze,Singular, Mixpanel  or similar platforms.
• Strong understanding of:
• Descriptive statistics
• Experimental design and A/B testing
• Key marketing KPIs (CAC, LTV, ROAS, retention)
• Familiarity with statistical methods and exposure to data science techniques (e.g., regression, experimentation, MMM) in a marketing analytics context.
• Experience with BI tools such as Tableau, Power BI, or similar.
• Strong communication skills with the ability to translate complex data into clear, actionable insights.
• Proven ability to collaborate across cross-functional and global teams.
• Bachelor’s degree in Statistics, Computer Science, Engineering, or a related quantitative field.

Good to Have

• Experience with cloud data warehouses such as Snowflake or Redshift.
• Exposure to Marketing Mix Modeling (MMM) or advanced attribution modeling.
• Experience with analytics engineering tools such as Databricks.
• Exposure to automation of marketing reporting pipelines.

A Day in the Life

• Analyze campaign performance across paid social, search, display, and offline channels.
• Evaluate incrementality tests and provide recommendations on budget allocation.
• Build dashboards and automated reports to scale insights delivery.
• Partner with marketing leads to refine KPIs and measurement frameworks.
• Deliver insights to leadership through structured storytelling and data visualization.
• Contribute to sprint planning and collaborate with global stakeholders to drive high-impact analytics initiatives.

We are seeking a highly motivated, detail-oriented, and proactive Senior IT Compliance Analyst to support Yext’s security assurance activities with customers, vendors, and internal teams. This role is responsible for responding to product security-related questions, completing security assessments and audit inquiries, and reviewing security and contract language to ensure compliance with Yext’s standards.

The ideal candidate will collaborate closely with Legal, Sales, and Security teams to ensure accurate, timely, and customer-focused responses while maintaining a strong compliance posture. They will bring deep knowledge of security frameworks, exceptional communication skills, and the ability to partner across business and technical teams to strengthen the organization’s overall security posture.

What You'll Do

Governance

• Contribute to the development and maintenance of IT & Security policies, standards, and controls.
• Support the annual control attestation process and provide the required evidence.
• Measure, track, and report on security metrics and key performance indicators (KPIs).
• Ensure ongoing alignment with regulatory and industry compliance requirements (e.g., SOC 2, HIPAA, GDPR, NIS2).
• Support responses to cyber insurance questionnaires by leveraging existing security controls, certifications, and policies.

Risk & Compliance Management

• Conduct risk assessments across systems, applications, and vendors, documenting and tracking outcomes.
• Collaborate with IT, Legal, and Security teams to design and implement mitigation strategies.
• Maintain a centralized repository of standardized security questionnaire responses and keep them current with implemented controls.
• Manage responses to client questionnaires and third-party audit inquiries with accuracy and professionalism.
• Serve as a key point of contact for clients, auditors, and external stakeholders on security-related matters.
• Prepare and provide audit-ready evidence for internal and external audits (SOC 2, SOX, ISO 27001, etc.).
• Partner with control owners to create and track corrective action plans, ensuring timely remediation.
• Identify and implement process improvements to increase efficiency in audit preparation, risk assessments, and responses.
• Provide actionable recommendations to management on enhancing security and compliance practices.

What You Have

• Bachelor’s degree in Information Security, Cybersecurity, Computer Science, Engineering, or related field; or equivalent experience.
• 5+ years of experience in information security, with a strong focus on audit and compliance management.
• Demonstrated experience conducting risk and compliance assessments.
• Proven success in managing client security questionnaires and third-party audits.
• Familiarity with industry and regulatory compliance frameworks (SOC 2, SOX, ISO 27001, NIST CSF, HIPAA, GDPR).
• Experience with GRC tools and technologies (e.g., OneTrust, SecurityScorecard, Bitsight, Archer, or similar).
• Advanced written and verbal communication skills, with the ability to engage confidently with executives, clients, and auditors.
• Professional certifications such as CISA, CRISC, CISM, CISSP, or CDPSE preferred.

Bonus Points

• Governance & Compliance Expertise – Deep knowledge of regulatory and industry frameworks (SOC 2, SOX, ISO 27001, NIST CSF, HIPAA, GDPR, NIST AI RMF).
• Risk Management – Ability to evaluate risks and support effective remediation strategies.
• Audit & Assessment Skills – Skilled in managing and supporting audits, assessments, and assurance activities.
• Client & Stakeholder Engagement – Strong ability to build trust and deliver timely, accurate responses.
• Communication – Excellent written and verbal skills; able to present technical issues clearly to non-technical audiences and executives.
• Cross-Functional Collaboration – Works effectively across IT, Security, Legal, and business teams.
• Project & Time Management – Strong organizational skills with the ability to balance multiple priorities.
• Continuous Improvement – Identifies opportunities to streamline assurance and compliance processes.
• Technical Acumen – Familiarity with GRC platforms (e.g., OneTrust, SecurityScorecard, Bitsight, Archer) and security tooling.
• Leadership & Influence – Capable of guiding stakeholders and influencing decisions.

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

#LI-RK1

Berkadia Services India Pvt Ltd

Job Description

Reports To                    Manager

The Opportunity 

The Credit Analyst will be responsible for assisting Credit Operations teams (across various offices in US) at all stages of Commercial Real Estate deal underwriting. The Credit Analyst will be responsible for generating reports on property financials, evaluating risks associated with the transactions and preparing presentations for loan committee and management. The Analyst will be responsible for timely reporting and quality of work product being submitted.

In this role, individual will be required to work on one or multiple aspects of Credit Operations with the following key responsibilities –   

• Assist in all aspects of deal processing from screening and application through underwriting, closing and delivery of the loan to servicing. Generate proforma cash flows, identify and evaluate risks associated with a proposed transaction, and prepare formal presentations for management and/or loan committee.
• Act as liaison between underwriters, GPO analysts, mortgage banking staff, closers, in the collection, review, analysis, and dissemination of due diligence materials necessary for the underwriting, approval, and closing of GSE loans.
• Maintain Berkadia systems (e.g. OmniView) with current, applicable deal level data to facilitate production accurate of metrics and reports.
• Coordinate the ordering, and receipt of all third-party reports for GSE loans. Ensure timely receipt of reports from third party vendors.
• Create, organize and maintain underwriting file, create deal checklist with critical dates and deadlines identified, file and maintain deal checklist as due diligence items are received, reviewed, and accepted, and distributes updated checklist weekly.
• Perform various tasks as assigned by Underwriter which may include ordering market reports and credit reports; conducting real estate tax searches; running crime searches; and searching internet sources (e.g. Google) for sponsor, property, and market news.
• Support the UW in organizing the delivery of necessary materials to corporate funding facility partners.
• Assist the Underwriter in preparing GPO feedback material. Arrange and distribute materials for GPO debrief meeting.
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Draft / provide input to ensure that departmental policies & procedures are documented and maintained considering revised / new policies / procedures / systems on a continuous basis and present to management for approval. In addition, constantly review processes in operation and provide suggestions for improvement.
• Provide relevant management information at agreed intervals to the Manager/AVP/VP/ Site Director - India
• Work with the Asst. Manager to ensure a high level of motivation, positive communication and a professional work environment throughout the department.
• Determine and organize appropriate employee trainings/one on one meetings/team meetings, when there is a need.
• Perform other duties and special projects as assigned by Management.

Your Qualification

Education:  

• Minimum of B.Com is a must, banking industry is an added advantage.
• Prior experience within Financial Analysis is an added advantage.
• Knowledge of commercial real estate operations including cash flows is a must.
• Must be PC literate in MS windows environment with strong Microsoft Excel and Word skills.
• Excellent organizational and analytical skills.
• A willingness to learn and a positive attitude are essential.
• Ability to work independently and in a team environment through.
• Openness to take on additional responsibilities (work the unconventional way) - create job aids, work on projects to build the templates, enhance tools & technology.
• Collaborate with people across office locations.
• Must be proficient in English, excellent written and oral communication skills.
• Ability to read and interpret documentation.
• Must be able to think outside the box, research problems and provide workable solutions as needed.
• Understands the importance of training and support opportunities for further functional and interpersonal skill development.

Conditions Of Work  

• This position is in Split Shift, however, working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Though limited, ability and willingness to travel in India and internationally when necessary is required
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Functional Skills  

• Exhibit a sense of urgency in managing responsibilities.
• Exhibit solid time management skills and works to exceed all deadlines.
• Demonstrate willingness to take on additional responsibilities and work in unconventional ways.
• Exhibit proficiency and pro-activeness in interaction with various individuals and groups.
• Display ownership and work with minimum supervision.
• Display ability to follow up on all outstanding issues.
• Demonstrate an ability to manage multiple tasks under pressure and prioritize.
• Excel in managing customer expectations with consistent results.

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 

• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd

Job Description

Reports To                    Manager

The Opportunity 

The Credit Analyst will be responsible for assisting Credit Operations teams (across various offices in US) at all stages of Commercial Real Estate deal underwriting. The Credit Analyst will be responsible for generating reports on property financials, evaluating risks associated with the transactions and preparing presentations for loan committee and management. The Analyst will be responsible for timely reporting and quality of work product being submitted.

Global Production Operations (GPO) – Teams in GPO conduct research and analysis of properties financial statements, social and economic drivers, and ownership structure to determine the value of the asset and potential loan value for various lending options.  

In this role, individual will be required to work on one or multiple aspects of Credit Operations with the following key responsibilities –   

• Assist in all aspects of deal processing from screening and application through underwriting, closing and delivery of the loan to servicing. Generate proforma cash flows, identify and evaluate risks associated with a proposed transaction, and prepare formal presentations for management and/or loan committee.
• Act as liaison between underwriters, GPO analysts, mortgage banking staff, closers, in the collection, review, analysis, and dissemination of due diligence materials necessary for the underwriting, approval, and closing of GSE loans.
• Maintain Berkadia systems (e.g. OmniView) with current, applicable deal level data to facilitate production accurate of metrics and reports.
• Coordinate the ordering, and receipt of all third-party reports for GSE loans. Ensure timely receipt of reports from third party vendors.
• Create, organize and maintain underwriting file, create deal checklist with critical dates and deadlines identified, file and maintain deal checklist as due diligence items are received, reviewed, and accepted, and distributes updated checklist weekly.
• Perform various tasks as assigned by Underwriter which may include ordering market reports and credit reports; conducting real estate tax searches; running crime searches; and searching internet sources (e.g. Google) for sponsor, property, and market news.
• Support the UW in organizing the delivery of necessary materials to corporate funding facility partners.
• Assist the Underwriter in preparing GPO feedback material. Arrange and distribute materials for GPO debrief meeting.
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Draft / provide input to ensure that departmental policies & procedures are documented and maintained considering revised / new policies / procedures / systems on a continuous basis and present to management for approval. In addition, constantly review processes in operation and provide suggestions for improvement.
• Provide relevant management information at agreed intervals to the Manager/AVP/VP/ Site Director - India
• Work with the Asst. Manager to ensure a high level of motivation, positive communication and a professional work environment throughout the department.
• Determine and organize appropriate employee trainings/one on one meetings/team meetings, when there is a need.
• Perform other duties and special projects as assigned by Management.

Your Qualification

Education:  

• Minimum of B.Com is a must, banking industry is an added advantage.
• Prior experience within Financial Analysis is an added advantage.
• Knowledge of commercial real estate operations including cash flows is a must.
• Must be PC literate in MS windows environment with strong Microsoft Excel and Word skills.
• Excellent organizational and analytical skills.
• A willingness to learn and a positive attitude are essential.
• Ability to work independently and in a team environment through.
• Openness to take on additional responsibilities (work the unconventional way) - create job aids, work on projects to build the templates, enhance tools & technology.
• Collaborate with people across office locations.
• Must be proficient in English, excellent written and oral communication skills.
• Ability to read and interpret documentation.
• Must be able to think outside the box, research problems and provide workable solutions as needed.
• Understands the importance of training and support opportunities for further functional and interpersonal skill development.

Conditions Of Work  

• This position is in Split Shift, however, working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Though limited, ability and willingness to travel in India and internationally when necessary is required
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Functional Skills  

• Exhibit a sense of urgency in managing responsibilities.
• Exhibit solid time management skills and works to exceed all deadlines.
• Demonstrate willingness to take on additional responsibilities and work in unconventional ways.
• Exhibit proficiency and pro-activeness in interaction with various individuals and groups.
• Display ownership and work with minimum supervision.
• Display ability to follow up on all outstanding issues.
• Demonstrate an ability to manage multiple tasks under pressure and prioritize.
• Excel in managing customer expectations with consistent results.

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 

• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

GENERAL FUNCTION

Momentum’s Analytics team is looking for a Senior Data Analyst – Cards to join our growing Analytics Team. This individual will be the key person for consulting with the business to share data insights providing solutions, reports and strategies to launch, grow and take ownership of the data for our card product. Reporting directly to the Senior Manager of Analytics, the Senior Data Analyst – Cards will be the data subject matter expert for all card related data and any associated products and platforms, working closely with the product and marketing department, and external stakeholders. In addition to sharing data insights, the individual will have opportunities to work closely with business leaders in presenting findings and formulating data supported strategies.

If you see analytics as an opportunity to solve problems, build relationships, drive business and have fun while doing it, you’ve come to the right place.

DUTIES/RESPONSIBILITIES

• Leverage data expertise to analyze a wide spectrum of data to provide insights and solutions to the business.
• Identify and improve inefficiencies or issues in current data processes and reports with a “there’s always room for improvement” mindset.
• Conceive, design & develop purpose focused reports and dashboards that drives value and meets business needs
• Manipulate large data sets from multiple sources to provide business metric reporting
• Communicate concise and actionable business strategies from vast amounts of data for Sr. Management.
• Continuously broaden knowledge of different business verticals and their functions and how they utilize data
• Lead the regular touchpoint with business stakeholders to provide insights beyond what is requested and/or provide data solutions to improve their workflow
• Be able to provide accurate and reliable solutions and explanations independently with minimal supervision

EDUCATION

• Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics

EXPERIENCE

• 3+ years of experience in reporting, analysis and strategy development in the financial services industry.
• Proven experience using SQL, R, Python, or similar data mining and analytics applications.
• Experience manipulating, creating and presenting insights with credit card data that influence credit card product strategy.
• Experience with Tableau, Microsoft Power BI, Microsoft SSRS or other tools.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Capable of completing descriptive, diagnostic, exploratory, predictive, and prescriptive analytical exercises.
• Proven ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs.
• Excellent communication and presentation skills, and ability to simply explain complex information to both technical and non-technical audiences.
• Strong work ethic, curious and persistent determination in reviewing and reconciling variances.
• Ability to work autonomously as well as in a team setting.
• Aptitude and willingness to roll-up the sleeves and get involved in the details.
• Highly curious with the desire to go deep beneath the surface to solve problems.
• Good business judgment with demonstrated ability to think creatively and strategically.
• Desire to take full ownership of deliverables and be accountable for results
• Ability to provide deliverables accurately and on time with minimal supervision
• Ability to draw conclusions and provide explanations and make recommendations based on analysis

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.  This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.

At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

OUR CORE VALUES: WHAT DRIVES US

• Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 
• We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 
• We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 
• We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 
  
  

WHY JOIN MFSG TECHNOLOGIES INDIA?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.

GENERAL FUNCTION

Momentum’s Analytics team is looking for a Sr. Analyst, Data Analytics to join our growing Risk Group. Reporting directly to the Sr. Manager of Analytics, the Sr. Analyst, Data Analytics will be the subject matter data expert providing the business with insights, strategies, and solutions through a consultative approach to bring success to our business and our customers.

DUTIES/RESPONSIBILITIES

• Leverage data expertise to analyze a wide spectrum of data to provide insights and solutions to the business.
• Identify and improve inefficiencies or issues in current data processes and reports with a “there’s always room for improvement” mindset.
• Conceive, design & develop purpose focused reports and dashboards that drive value and meets business needs
• Manipulate large data sets from multiple sources to provide business metric reporting
• Communicate concise and actionable business strategies from vast amounts of data to senior management.
• Continuously broaden knowledge of different business verticals and their functions and how they utilize data
• Lead the regular touchpoint with business stakeholders to provide insights beyond what is requested and/or provide data solutions to improve their workflow
• Conduct advanced statistical and financial analysis to uncover trends, patterns, and business opportunities.
• Leverage statistical modeling, predictive analytics, and machine learning techniques to provide deeper insights into business operations and market conditions.
• Produce high-quality, visually compelling reports and dashboards using tools such as Tableau, Power BI, or Excel for stakeholders at all levels.
• Support the Sr. Manager of Analytics in defining key metrics, performance targets, and project priorities for the department.

EDUCATION

• Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics

EXPERIENCE

• 4 years of experience in reporting, analysis and strategy development in the financial services industry.
• Proven experience using SQL, R, Python, or similar data mining and analytics applications.
• Experience with Tableau, Microsoft Power BI, Microsoft SSRS or other tools.

SKILLS

• Proficient in Microsoft Excel, including advanced functions such as pivot tables, macros, and data analysis tools
• Strong attention to detail, with a high level of accuracy in data analysis and reporting.
• Capable of completing descriptive, diagnostic, exploratory, predictive, and prescriptive analytical exercises
• Proven ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs
• Excellent communication and presentation skills, with an ability to explain complex information to both technical and non-technical audiences.
• Strong work ethic, curious and persistent determination in reviewing and reconciling variances.
• Ability to work autonomously as well as in a team setting.
• Ability to work cross-functionally and build relationships with both technical and non-technical colleagues
• Good business judgment with demonstrated ability to think creatively and strategically
• Desire to take full ownership of deliverables and be accountable for results
• Ability to provide deliverables accurately and on time with minimal supervision
• Ability to draw conclusions and provide explanations and make recommendations based on analysis

At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

OUR CORE VALUES: WHAT DRIVES US

Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 

We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 

We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 

We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 

WHY JOIN MFSG TECHNOLOGIES INDIA?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.

Overview:  The Business Analyst is the liaison between the design and development teams and the client to define the objectives and requirements of the client.   Finalizes the implementation process by implementing development plans.

Duties and Responsibilities:

• Works with client to understand their requirements of the system;
• Works with Product development to communicate the client’s needs and provide business case for enhancement requests;
• Accountable for assigned functional track and deliverables, and assist QA and Support with understanding Client needs;
• Creating and maintaining deliverables within assigned area;
• Participates in testing the product before it is released to the client;
• Assist in triaging escalated system defects and/or providing clarification on defects and works to resolve them;
• Integrated as part of the full client lifecycle
• RFP;
• Demos;
• Project Kick-Off;
• Implementation;
• Go Live;
• Optimizations;
• Collaborate with the Product Manager on Product/Knowledge Share;
• Provide support to the team during implementation as well as post go live;
• Provide support to SME’s for client training initiatives;
• Document and maintain deliverables (requirements document, Configuration Design Doc, etc.);
• Document process workflow;
• Build and configure system based on design;
• Ensuring configuration meets requirements and works as expected;
• Maintain industry expertise;
• Provide support for internal training events as necessary;
• Relies on experience and judgment to plan and accomplish goals;
• A wide degree of creativity and latitude is expected;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 4 years of experience as a software business analyst;
• Minimum of 1 year of experience in a healthcare/specialty pharmacy related environment;
• Must be familiar with healthcare/pharmacy system designs and concepts;
• Possesses excellent communication, organizational and observational skills;
• Proficient problem-solving skills with good judgment and decision making;
• Must be goal-oriented and focused;
• Work well as a member of a team; and
• Possess SQL and Crystal Reports skills.

Education:

• Bachelor’s degree in a related area of Healthcare and IT preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.
• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products as a business analyst or related role; 
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.

Job Title: Data Analyst

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Number of Positions: 2

Job Location: Pune, Hyderabad, Bangalore

In this role, you will:

• Support the delivery of complex transformation program development within data portfolio.
• Work within agile multi-skilled teams to create world class products to serve our customer’s needs.
• Perform the elicitation and analysis of business change, functional and non-functional requirements across a range of stakeholders, work with cross asset IT teams to interface those requirements and finally deliver a working reconciliation solution.
• Own and produce relevant analysis and modeling artefacts that enable development teams to develop working products.
• Understand the "user" journey end to end which goes beyond the "system”.
• Provide advanced business knowledge and technical support for requirements development.
• Create/enhance logical and physical data models by adhering to the agreed standards, to fulfil both business as well as technical requirements and expectations.
• Undertake the metadata analysis which includes but not limited to naming of the logical entity and attributes and physical table and columns, definitions and appropriate data type and length etc.
• Create and maintain the data models.

To be successful in this role, you should meet the following requirements:

• Strong Data Analysis and/or Data Modeling experience of 8-12 years.
• Strong financial domain and data analysis skills with experience covering activities like requirement gathering, elicitation skills, gap analysis, data analysis, effort estimation, reviews, ability to translate the high-level functional data or business requirements into technical solution, database designing and data mapping.
• Comprehensive understanding of the Data Modeling (conceptual, logical, and physical), create and deliver high-quality data models, by following agreed data governance and standards.
• Maintain quality metadata and data related artefacts which should be accurate, complete, consistent, unambiguous, reliable, accessible, traceable, and valid.
• Should be an individual contributor with good understanding of the SDLC & Agile methodologies.
• A team player with self-starter approach, having a sense of ownership, should be a problem solver with solution-seeking approach and an ability to work in fast-paced and continuously changing environment.
• Excellent communication & stakeholder management skills and should be capable of building rapport and relationships.
• Act as a liaison between business and technical teams to bridge any gaps and assist the business teams & technical teams to successfully deliver the projects.
• Other Skills & Tools: SQL, MS-Office tools, GCP Big Query, Erwin, Visual Paradigm (preferable).