About the Team

     The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.

The Opportunity

     We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.

What You’ll Do:

• Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.
• Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
• DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
• Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
• New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
• Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
• Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.
• Contribute to the documentation of billing processes and procedures.

What You’ll Add to DigitalOcean:

• Strong technical aptitude and problem-solving skills.
• Proficiency in Go, with additional experience in Ruby a plus.
• Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
• Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
• Experience with scripting and automation tools (e.g., Python, Shell scripting).
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive and detail-oriented approach.
• [Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]
• [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Role

We are looking for a Principal Site Reliability Engineer to join our Engineering team in a hybrid capacity based in Hyderabad, reporting to the Director, Site Reliability Engineering. 

You will contribute as a development engineer within our Engineering team, helping to build and enhance the world’s largest cloud security platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Perform operational duties for FedRAMP cloud products, including deployments, on-call support, and incident management
• Join deployment sync calls and conduct Operations hand-offs to ensure seamless continuity
• Manage cloud infrastructure elements, including AWS GovCloud, private cloud, containers, and VMs
• Operate and enhance monitoring systems while driving automation, scripting, and Infrastructure as Code (IaC) efforts
• Write and maintain documentation, resolve escalations, prevent incident recurrence, and promote DevOps best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 10+ years of experience as a Site Reliability Engineer with expertise in Operations and Engineering
• Experience with FedRAMP compliance (High/Moderate levels), vulnerability management, and continuous monitoring, including scanning, patching, and reporting
• Proficiency in Linux administration, network troubleshooting, and infrastructure as code (Ansible, Terraform) in cloud environments
• Experience in large-scale distributed systems, containerized architectures (AWS ECS, Kubernetes), and cloud services, with a strong foundation in web security, networking, and coding (Python)

What Will Make You Stand Out (Preferred Qualifications)

• Experience with containerized architectures such as AWS ECS and Kubernetes
• Knowledge of web security protocols including HTTP, SSL/TLS, DNS, SQL, and networking fundamentals
• Coding experience in Python, for automation and software integration

#LI-SK3 

#LI-HYBRID

As our  RPA Automation Manager you will be required to: 

Automation Delivery & Technical Leadership

• Own and manage the end-to-end RPA lifecycle: process discovery, solution design, development, testing, deployment, monitoring, and optimization.
• Design and oversee enterprise-grade automations using UiPath (Cloud & Desktop) and Power Automate.
• Ensure solutions meet enterprise standards for security, performance, scalability, resiliency, and auditability.
• Lead complex automations involving API integrations (REST/SOAP), databases, and cross-system workflows.
• Troubleshoot and resolve production issues, conduct root cause analysis, and drive continuous improvement.

Team Leadership & Mentorship

• Lead, mentor, and guide a team of RPA Developers, Senior Developers, and RPA Ops Engineers.
• Review solution designs, code quality, and adherence to best practices (e.g., REFramework).
• Support hiring, onboarding, upskilling, and performance management of RPA team members.
• Promote a culture of quality, ownership, and continuous learning.

Stakeholder & Business Partnership

• Act as the primary point of contact for business stakeholders on all RPA initiatives.
• Translate business requirements into scalable automation solutions with clear ROI.
• Partner with IT, DevOps, Infrastructure, and Architecture teams for deployments and environment stability.
• Support prioritization, capacity planning, and delivery commitments across multiple initiatives

Governance & Operational Excellence

• Define and enforce RPA standards, frameworks, and development guidelines.
• Maintain strong documentation practices, including process maps, design documents, runbooks, and support guides.
• Monitor bot health, uptime, and operational KPIs to ensure reliable production performance.
• Contribute to or collaborate with the RPA / Automation Center of Excellence (CoE).

To apply for this role, you should possess the following skills, experience and qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8–12 years of overall experience, with 5+ years in RPA
• Strong hands-on expertise in UiPath (Studio, Orchestrator, enterprise deployment models).
• Prior experience in a technical manager role within RPA or Intelligent Automation.
• Understanding and Experience in “Agentic AI” in automation is desirable.
• Solid experience with:

• • REFramework and reusable automation patterns
  • API integrations and authentication mechanisms
  • Databases and SQL fundamentals
  • Version control systems (Git or equivalent)
  • RPA lifecycle management and exception handling

Role - Staff Software Engineer: Industry Assurance Platform

The Problem We’re Solving

Most disaster recovery is a checkbox. What happens when a ransomware attack doesn't just take down one server, but knocks out the entire ecosystem of suppliers and trading partners for weeks? In healthcare, that’s a catastrophe. We are building an industry-wide, high-availability trading platform that steps in when the primary systems fail.

What We Need You to Do

We are seeking a highly skilled and hands-on Staff Software Engineer to provide deep technical leadership within our engineering organization. This role is intended for senior technologists who excel at solving complex engineering problems, driving architectural excellence, and elevating the technical capabilities of the broader team.

The Staff Engineer operates as a senior individual contributor who influences technical direction, mentors engineers, and collaborates cross-functionally to deliver scalable, reliable, and high-quality software solutions. This role does not include direct people management responsibilities but carries significant technical ownership and organizational impact.

Key Responsibilities

· Technical Leadership – Design and implement scalable, secure and hig-performance software system; Lead complex technical initiatives spanning multiple teams or systems

· Hands-on Development – Contribute actively to codebase through design, development, code reviews and performance optimizations; Champion modern practices including automation, observability and resiliency

· Mentorship – Promote high standards in coding, testing, documentation and system design; develop technical talent by sharing knowledge

· Cross-functional collaboration – Partner closely with Product Management, Marketing, Operations and other stakeholders to translate business needs to technical solutions; Communicate complex technical concepts to non-technical audience

· Execution & Delivery – Provide leadership during planning, estimation & execution phases

Required Qualifications

· Bachelor’s degree in Computer science, Engineering or equivalent

· 8-10 years of experience in designing and building distributed software systems using Microsoft tech stack (.Net, C# )

· Experience in cloud services Azure/AWS Lambda, SQS, API Gateway, ECS etc.

· Hands-on experience with messaging systems like Kafka or Azure Service Bus

· Knowledge of Entity Framework, LINQ, PostgreSQL, MongoDB

· Implementing responsive UI using HTML5, CSS3, Angular

· Implementing CI/CD pipelines using Azure DevOps, GitHub Actions. Knowledge of Containerization and orchestration tools

· Implement testing strategies using unit, integration and API testing

Preferred Skills

· Multi-Cloud & Serverless Experience: Familiarity deploying applications on Azure & AWS specific services like Lambda and Step Functions (for hybrid-cloud orchestration)

· Leverage AI-powered tools - GitHub Copilot/Claude Code/Cursor - to accelerate delivery

· Exposure to AI/ML integration for predictive analytics

Impact of the role

Success in this role will be measured by technical outcomes — improved system scalability and stability, stronger engineering practices, accelerated delivery through mentorship, and effective collaboration across organizational boundaries.

Senior DevSecOps Engineer

Position Summary

The Senior DevSecOps Engineer will be embedded within product engineering teams to implement and maintain secure, automated, and reliable delivery pipelines while following standards, frameworks, and guardrails set by the DevSecOps Center of Excellence (CoE).

This is a hands-on role that reports to the Manager of DevSecOps and works directly with developers, SREs, and product managers to enable faster, safer deployments, cost-efficient infrastructure, and adherence to enterprise security policies. The engineer will collaborate closely with Principal and Senior Staff DevSecOps engineers for technical guidance and mentoring while operating within the centralized DevSecOps leadership framework.

Key Responsibilities

Product Line DevSecOps Execution

· Build and maintain CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, ArgoCD) for the assigned product line.

· Integrate security testing (SAST, SCA, DAST, container scanning) into build and deployment workflows.

· Apply CoE standards, templates, and automation frameworks consistently within product environments.

· Troubleshoot and resolve DevSecOps issues, escalating complex challenges to Staff/Principal engineers.

Infrastructure & Automation

· Implement Infrastructure-as-Code (Terraform, CloudFormation) for product infrastructure.

· Adopt GitOps practices for repeatable and auditable infra provisioning.

· Ensure infrastructure deployments comply with security guardrails, tagging, and cost controls.

Observability, Security & Compliance

· Collaborate with SREs to enable monitoring, logging, and observability (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Ensure pipelines and infrastructure comply with HIPAA, SOC2, and internal security standards.

· Embed IAM, KMS, GuardDuty, Security Hub into workflows for cloud security posture.

FinOps & Cost Awareness

· Implement CoE-defined cost governance practices in product pipelines.

· Ensure workloads are tagged, right-sized, and cost-efficient.

· Provide cost visibility to product teams and support FinOps reviews.

Collaboration & Continuous Improvement

· Work closely with developers, QA, SRE, and product managers to support secure and efficient delivery.

· Participate in CoE knowledge-sharing sessions, playbooks, and Communities of Practice.

· Contribute feedback from product teams back into the CoE to improve standards and frameworks.

· Continuously learn from Staff and Principal engineers and apply best practices within the product line.

Qualifications & Experience Required

· 8+ years in DevOps, Cloud, or Security Engineering.

· Strong hands-on experience with CI/CD pipeline tools (GitHub Actions, GitLab CI, Jenkins, ArgoCD).

· Proficiency in AWS services (EKS, ECS, EC2, S3, IAM, Security Hub, GuardDuty).

· Hands-on with containers & Kubernetes (Docker, EKS).

· Experience with Infrastructure-as-Code (Terraform, Pulumi, CloudFormation).

· Familiarity with observability platforms (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Programming/scripting in Python, Go, or shell scripting.

· Strong collaboration skills in cross-functional product teams.

Preferred

· Experience in SaaS or healthcare software environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL).

· Familiarity with compliance frameworks (HIPAA, SOC2, ISO 27001).

· Certifications: AWS Security Specialty, CKA/CKAD, FinOps Certified Practitioner

Site Reliability Engineer (SRE)

Position Summary

The Site Reliability Engineer (SRE) will be a hands-on contributor within the Site Reliability Engineering Center of Excellence (CoE), responsible for building monitoring and observability solutions, troubleshooting production issues, and participating in 24x7 on-call operations.

This role focuses on the execution of reliability practices, implementing observability tooling, improving MTTR/MTTD through automation, and ensuring production systems are resilient, observable, and performant. The SRE will collaborate closely with Principal and Senior Staff SREs, adopting best practices and frameworks defined by the CoE while directly contributing to enterprise reliability goals. This role reports to the Sr. Manager, SRE.

Key Responsibilities

Execution & CoE Alignment

· Implement SRE frameworks, best practices, and playbooks provided by the CoE.

· Act as a hands-on engineer, contributing to observability, reliability, and incident response initiatives.

· Partner with senior SREs and leadership to maintain consistency in monitoring and incident processes.

· Contribute to automation projects that improve reliability and reduce manual work.

Observability & Monitoring

· Build and maintain monitoring solutions with New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Create and refine dashboards, metrics, and alerts for proactive anomaly detection.

· Extend observability coverage across infrastructure, applications, APIs, and databases.

Reliability Engineering & Automation

· Implement SLIs, SLOs, SLAs, and error budgets in partnership with product and platform teams.

· Contribute to reducing MTTD and MTTR through improved instrumentation and automation.

· Participate in capacity planning, resiliency testing, and scaling reviews.

· Support chaos engineering and reliability validation activities.

Incident & Problem Management

· Participate in incident response, including on-call rotations for 24x7 coverage.

· Assist with root cause analysis (RCA) and implement corrective actions.

· Ensure alignment with ITSM processes for incident, problem, and change management.

· Contribute to playbooks and runbooks to strengthen on-call readiness.

Collaboration & Knowledge Sharing

· Collaborate with Engineering, Product, Security, Cloud, and DevSecOps teams to embed reliability practices.

· Provide input on instrumentation, monitoring hooks, and operational readiness for services.

· Work with DBAs and platform teams on database observability and performance optimization.

· Share knowledge within the SRE team and adopt practices from Staff and Principal SREs.

Qualifications & Experience

Required

· 7+ years in SRE, Operations, or Infrastructure Engineering.

· Strong hands-on experience with monitoring and observability platforms.

· Experience with tools such as New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Proven experience in incident response, troubleshooting production issues, and improving MTTR/MTTD.

· Good knowledge of SLIs, SLOs, SLAs, and error budgets.

· Hands-on experience with AWS services (EC2, ECS, EKS, networking, scaling groups).

· Proficiency in containers & Kubernetes (Docker, EKS).

· Scripting/programming in Python, Go, or shell scripting.

· Understanding of networking, distributed systems, and high-availability architectures.

· Exposure to ITIL/ITSM processes.

Preferred

· Experience in SaaS or healthcare environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL Server, Oracle).

· Familiarity with chaos engineering and resiliency testing.

· Certifications: AWS Solutions Architect / DevOps Engineer, CKA/CKA

The Job in Short

Work with customers and our partners in implementation projects around the globe. How would you guide them to success?

Meet the Job

This is an exciting position where you will be exposed to a variety of environments and technologies within different organizations around the world. As a valued member of the team you will be working closely with all disciplines such as BE Engineers, FE Engineers, QA Engineers, Solution Architects and Business Analysts on the successful delivery of Backbase software to our customers.

Being a consultant at Backbase means taking ownership of your projects and enabling our customers to set up their environments from test to production. You will analyze the particular situation, the needs and existing set up of our customers to provide documented guidelines for the implementation. You give advice on security standards and optimizing performance.

You design, develop and oversee the implementation of solutions that improve the stability, scalability, availability and latency of our product. At Backbase we focus on providing solutions instead of workarounds. You are in close contact with customers and partners which leads to valuable input to improve our product in your collaboration with our R&D teams.

How about You?

You have designed and/or built mission critical services (large scale internet or cloud-based services) and have proven experience with production systems and dealing with production issues:
● You hold a Bachelor’s degree or equivalent;
● You have a working knowledge of Maven, Jenkins, and Shell;
● You have experience deploying Java applications, JVM tuning, Tomcat;
● You have experience with Cloud (AWS or Google cloud), as well as expertise with Linux/Unix systems.
● You have been exposed to DEVOPS tools such as Travis CI, GitLabs, Jenkins, GoCD, Chef, Salt, Puppet, Terraform, Cloud formation.

It would be great if you also have:
● Experience with any of the following configuration tools: Ansible (preferable);
● Experience with Kubernetes (preferable) / Openshift / Pivotal Cloud Foundry;
● Experience deploying Spring Boot applications as a plus;
● Database experience as an administrator;
● Experience with Helm charts.

Opportunity Overview:

We are seeking a Technical, Hands-on Manager to lead a team in building AI-driven healthcare enterprise applications. In this role, you will combine strong people leadership with deep technical expertise to guide the development of scalable, data-intensive solutions that drive meaningful business impact.

As a leader who is still technically involved, you will mentor and manage data scientists and analysts while having the ability to guide the team through evaluating, selecting, and implementing the right models, paired with an understanding of end to end workflow and ensure the delivery of scalable AI solutions. 

This position requires excellent communication and collaboration skills as you partner closely with internal stakeholders and cross‑functional engineering, product, and clinical teams. In our fast-paced environment, adaptability is key—your ability to reprioritize quickly and lead your team through evolving business needs will ensure maximum impact

What you’ll do:

• Lead, mentor, and develop a high‑performing team of Data Scientists and ML Engineers, ensuring strong execution and continuous skill advancement.
• Contribute to event‑driven architecture design and implementation, enabling asynchronous processing and large‑scale system integration.
• Work seamlessly across functions—partnering with Data Scientists on model tuning, experimentation, and prompt design; collaborating with Product and Software Engineering to embed AI/ML into user-facing applications; engaging with DevOps/Platform Engineering on environment setup, CI/CD, monitoring, and reliability; and working with Data Engineering on pipeline design and ingestion strategies.
• Provide technical leadership in the effective use of AWS services such as Lambda, EC2, EMR, S3, Athena, Batch, Textract, Comprehend, Bedrock.
• Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams.
• Conduct code reviews, provide architectural direction, and champion SDLC best practices, while balancing leadership responsibilities with hands‑on technical contributions to ensure timely, high‑quality delivery.

Required Qualifications:

• 7+ years of overall professional experience delivering data-driven AI/ML-focused solutions. 3+ years of direct team management experience, leading Data Scientists, ML Engineers, or similar technical roles.
• Hands-on experience in Python with strong proficiency in libraries such as Pandas, NumPy, SciPy, Matplotlib, and regular expressions. Advanced SQL querying and optimization for large datasets.
• Practical experience in training, tuning, and testing ML algorithms (e.g., SVM, CART, Bagging, Boosting) and text mining techniques; familiarity with modern ML/DL approaches.
• Experience with prompt engineering and leveraging GenAI for classification, data enrichment, semantic embeddings, and innovative AI-driven solutions.
• Experiment and rapidly prototype design frameworks, validate hypotheses efficiently, and iterate on AI/ML models to support fast-paced development.
• Strong knowledge of Object-Oriented Programming (OOP) and experience creating custom Python packages for serverless applications.
• Hands-on experience with AWS services including Lambda, EC2, EMR, S3, Athena, Batch, Textract, and Comprehend.
• Work seamlessly across Data Science, Engineering, Product, DevOps, and Data Engineering teams to align technical decisions with business goals, ensuring smooth integration of AI/ML capabilities into production systems
• Excellent communication and storytelling skills, capable of translating complex AI/ML concepts into clear, actionable insights for leadership, stakeholders, and non-technical partners.
• Ownership mindset with end‑to‑end accountability, ensuring delivery from concept to deployment to monitoring—while continuously identifying risks, blockers, and opportunities for improvement.

Good to have:

• Background in healthcare payment integrity, clinical data workflows, or payer/provider analytics.
• Strong thought leadership in AI/ML, including guiding stakeholders on feasibility, risk, architecture, and adoption strategy.
• Prior experience in deploying LLM‑powered production features,optimize prompting strategies, transforming experimental prototypes into robust, scalable services delivered through well‑defined APIs.
• Familiarity with compliance, governance, and security best practices for healthcare data (HIPAA, PHI handling, logging, auditing).

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with the Hiring Manager for a Preliminary Phone Screening
2. Behavioral Interview(s)
3. Case Study
4. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

This is a work-from-office / In-Office role based in our Hyderabad, India location.

We are looking for a Senior Software Engineer to join our team and work on the development of our SaaS product. In this role, you will lead the development of new features, improve system architecture, and ensure the scalability and reliability of our cloud-based software. You will collaborate with cross-functional teams to deliver high-quality software and contribute to the continuous improvement of the product.

Key Responsibilities:

• Architect and Design Software Solutions: Contribute towards design and architecture of new features for our SaaS product. Ensure that solutions are scalable, maintainable, and meet customer needs.
• Develop & Implement Features: Build and maintain robust and high-performing software solutions for our SaaS platform, writing clean, efficient, and testable code.
• Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and other engineers to define and implement product features, ensuring that business requirements and customer needs are met.
• Optimize and Scale: Continuously improve application performance and scalability, focusing on optimizing cloud-based resources and database performance.
• Maintain Code Quality: Write unit and integration tests, conduct code reviews, and ensure adherence to coding standards. Participate in code reviews and provide feedback on engineering best practices.
• Mentorship: Provide technical leadership and mentorship to junior engineers, helping them grow their skills and achieve their career goals.
• Troubleshoot and Debug: Investigate and resolve software issues, working with the support team to fix bugs and improve the overall user experience.
• Security & Compliance: Ensure the SaaS product complies with security best practices and regulatory standards. Implement security features to protect user data and sensitive information.
• Continuous Improvement: Stay up to date with the latest technologies and industry trends, and incorporate modern practices into the development process. Participate in the iterative process of refining and evolving the product.
• Documentation: Produce clear technical documentation to support the development, deployment, and maintenance of software systems.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience.
• Proven Experience: At least 8+ years of professional experience in software development, with significant experience working on SaaS products or cloud-based platforms.
• Programming Languages: Strong proficiency in languages commonly used for SaaS development (e.g., Golang, JavaScript, TypeScript, Python, Scala, Java).
• Cloud Platforms: Experience working with cloud platforms such as AWS, or Google Cloud, and an understanding of cloud architecture, microservices, and containerization..
• Database Management: Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB) and experience with database optimization.
• DevOps and CI/CD: Hands-on experience with CI/CD pipelines, containerization (Docker), and orchestration tools (e.g., Kubernetes).
• Agile Methodologies: Familiarity with Agile development processes and tools (e.g., Jira, GitHub).
• Version Control: Proficiency with version control tools like Git.
• Problem Solving: Excellent analytical and problem-solving skills, with a focus on delivering high-quality solutions.
• Communication: Strong written and verbal communication skills. Ability to communicate complex technical concepts to non-technical stakeholders.

Preferred Skills:

• SaaS Experience: Experience building, maintaining, and scaling SaaS applications, particularly in high-availability and high-traffic environments.
• Microservices Architecture: Familiarity with microservices architecture and cloud-native application patterns.
• Test Automation: Experience with test automation frameworks and practices.
• Security: Understanding of web application security, data encryption, and secure coding practices.
• Leadership: Previous experience mentoring or leading engineering teams.

Staff SWE, Application

Opportunity Overview:

This is a unique opportunity to join a high-caliber software engineering team that is experiencing rapid growth. You’ll play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance.

As a Staff Engineer on the Application Engineering team, you’ll serve as a senior technical leader - responsible for designing and delivering high-quality, scalable software systems that power Cohere Health’s core platform. You’ll act as a multiplier, elevating the technical bar for the team, mentoring engineers, and partnering with product, data, and clinical teams to deliver solutions that meet compliance, quality, and performance standards.

This role is ideal for engineers who thrive on solving complex problems in healthcare, have deep expertise in building distributed systems, and want to influence architecture and engineering practices at scale.

What you’ll do:

• Technical Leadership & Architecture
• Define and drive the architecture of large-scale, distributed application systems across the Cohere platform.
• Ensure solutions are secure, performant, maintainable, and compliant with NCQA, CMS, and payer requirements.
• Champion engineering best practices in CI/CD, testing, release management, and observability.
• Hands-On Engineering
• Write clean, maintainable, and well-tested code, primarily in modern frameworks (e.g., Python, TypeScript/React, Java/Kotlin).
• Lead the development of core features and APIs that directly impact providers, payers, and patients.
• Partner with DevOps and Data teams to ensure seamless integration, scalability, and operational readiness.
• Quality & Compliance Focus
• Embed automated testing, monitoring, and release safeguards into the development lifecycle.
• Proactively address compliance and audit-readiness requirements in application design.
• Collaborate with Quality, Security, and Compliance stakeholders to close CAP issues and maintain high delivery standards.
• Mentorship & Influence
• Mentor engineers across the team, guiding them on technical design, code quality, and system thinking.
• Lead design reviews, technical deep-dives, and incident retrospectives to foster continuous improvement.
• Act as a thought leader in scaling engineering practices across multiple teams.
• Cross-Functional Collaboration
• Work closely with Product, Clinical, and Operations teams to ensure solutions meet real-world healthcare needs.
• Partner with Release Management to ensure predictable, high-quality delivery and quick resolution of hotfixes.

Required Qualifications:

• 13+ years of software engineering experience, with at least 4+ years in a staff/principal/lead role
• Expertise in designing and scaling distributed, cloud-native applications
• Strong background in one or more modern languages: Python, Java, TypeScript/React
• Proven track record of driving system architecture, technical strategy, and execution
• Experience working in healthcare technology or other regulated environments, strongly preferred
• Demonstrated success in mentoring and growing engineering talent.
• Hands-on experience in payment integrity, with exposure to claims processing, audit workflows, or healthcare payment validation systems.
• Excellent communication skills with the ability to influence technical and non-technical stakeholders

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Live Design Exercise 
4. Technical Discussion
5. Cross-Functional Interview 
6. Final Interview

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We’re looking for a senior-level automation engineer who will help raise the bar on release quality, environment reliability, and change safety across Cohere’s platform. You’ll partner closely with Product, Engineering, Platform, and SRE to build scalable automation, guardrails, and validation systems that reduce production risk while increasing delivery velocity.

This is not a “test scripts only” role. You’ll shape automation strategy, embed quality into the SDLC, and help define how changes move safely from dev → staging → UAT → prod in a fast-moving healthcare platform. 

You’ll help define how quality scales as Cohere grows. This role has real influence over release safety, platform reliability, and how engineering teams ship software in a regulated, high-impact domain. You won’t just test features — you’ll shape how Cohere delivers them safely to production.

What you’ll do:

• Own and evolve Cohere’s end-to-end test automation strategy across UI, API, config changes, and critical workflows
• Design and maintain scalable E2E automation frameworks for multi-tenant, payer-specific workflows
• Build automated validation for deployment guardrails, release readiness, and production change safety
• Partner with Platform/DevOps to integrate automation into CI/CD pipelines and deployment workflows
• Create automated coverage for high-risk paths (authorization flows, partner integrations, file pipelines, feature flags, config changes)
• Drive test reliability, flake reduction, and actionable failure signals
• Define and enforce quality gates for prod releases, blue/green and canary deployments, and config changes
• Collaborate with Product and Engineering to ensure business outcomes are testable, measurable, and observable
• Improve test data management and environment stability to enable reliable automation at scale
• Mentor engineers on testability, automation best practices, and quality-first development
• Partner with SRE and Security to ensure production readiness, observability, and compliance expectations are met
• Apply AI-assisted tooling to accelerate test creation and expand coverage for high-risk user flows, integrations, and configuration-driven behavior
• Use AI to analyze automation failures and production incidents to reduce flaky tests and prioritize new test coverage around real failure patterns

Required Qualifications:

• 6+ years in QA Automation, SDET, or test engineering roles supporting production systems
• Strong hands-on experience building automation frameworks for UI and API testing from the ground up, and setting up repeatable datasets
• Deep experience with modern E2E frameworks (Playwright or Cypress) using TypeScript
• Strong API automation experience (REST-based testing frameworks)
• Strong CI/CD experience (GitHub Actions or similar)
• Experience validating cloud-native systems on AWS
• Comfortable working in microservices and event-driven architectures
• Experience testing configuration-driven systems, feature flags, and environment-specific behavior
• Strong debugging skills across frontend, backend, and infrastructure layers
• Proven ability to partner with platform / infra teams on release pipelines and deployment safety

Nice-to-haves

• Performance and reliability testing experience (e.g., k6 or similar)
• Healthcare or regulated domain experience

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

The Lead DevOps Engineer will work closely with Cohere engineers to plan, deploy, and support high-availability solutions. The successful candidate will implement and manage tools supporting Cohere’s engineering teams and infrastructure, coach junior engineers on DevOps best practices and tools. Additionally, they will be responsible for ensuring Cohere maintains a disciplined approach to healthcare security. The candidate should have proven experience across a range of DevOps capabilities such as log aggregation, CI/CD, Linux, Docker, and Kubernetes, as well as experience with cloud infrastructure provisioning, management, and automation technologies such as Terraform, CloudFormation, Chef, and Puppet. Finally, the candidate should be passionate about building quality products, have strong technical skills in areas of Linux system administration, networking, and application deployment/maintenance, and be experienced with at least one scripting language and monitoring systems.

What you’ll do:

• Work closely with Cohere engineers to plan, deploy, and support high-availability solutions
• Implement and manage tools supporting Cohere’s engineering teams and infrastructure including monitoring and alerting, CI/CD,  and version control
• Automate the compilation, testing, packaging, and release of Cohere’s software platform
• Coach Cohere engineers on devops best practices and tools
• Continuously discover, evaluate, and implement new technologies or services to maximize development efficiency
• Actively participate in ensuring Cohere maintains a disciplined approach to healthcare security
• Work with management to create and drive the DevOps roadmap
• Partner with management on cloud infrastructure cost optimization
• Run quarterly Disaster Recovery exercise

Required Qualifications:

• Minimum of 5 years of experience in DevOps practices and cloud infrastructure management
• Experience designing and managing highly scalable production infrastructure in a highly regulated environment
• Experience advocating for modern infrastructure management and are compelled to automate early and often
• Experience across a range of DevOps capabilities such as log aggregation, CI/CD, Linux, Docker and Kubernetes
• Experience developing and managing continuous integration / continuous deployment pipelines using tools such as Jenkins and Github Actions
• Hands on cloud platform experience with a strong preference for AWS
• Experience with cloud infrastructure provisioning, management and automation technologies (Terraform, Cloudformation, Chef, Puppet, etc)
• Strong technical skills in areas of Linux system administration, networking, and application deployment/maintenance
• Experience with at least one scripting language (shell, Ruby, Python, Perl, Go, etc)
• Database administration experience with at least one of the database paradigms.
• Experience with monitoring systems

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Live Design or Coding Session 
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

This is a unique opportunity to lead world-class software engineering teams that power Cohere Health’s product innovation and delivery at scale. Our engineering teams operate with a high degree of autonomy, solving complex challenges across the business in close partnership with product and design. In this role, you’ll also oversee data engineering and core platform engineering functions, ensuring the technical foundation supports rapid growth and innovation.

As a member of the leadership team, you’ll work closely with business and AI partners across the globe to co-create solutions and drive the seamless execution of critical initiatives. You’ll foster a culture of innovation, champion Cohere’s values and leadership principles, and apply deep computer science expertise, including algorithms, data structures, and scalable system design to deliver products that transform healthcare.

What you’ll do:

• Recruit and build high-caliber full-stack engineering teams
• Promote a culture where teams feel stimulated by their work and passionate about their role
• Leadership and Management:
• Lead and manage engineering teams, including recruitment, mentorship, and performance evaluation
• Nurture a collaborative and innovative culture within the engineering department
• Develop and implement strategic plans for the engineering department in alignment with the company’s goals
• Ownership and accountability of key engineering metrics of the platform, i.e. quality, availability, response time metrics, time to value, time to build, etc.
• Strategic Planning:
• Contribute to the company’s overall strategy and business planning
• Identify opportunities for technological advancements and innovation
• Develop long-term plans for technology development and deployment
• Product Development:
• Work closely with product management to define product requirements and specifications
• Oversee the design, development, and deployment of products and features
• Recommend applicable technical patterns and solutions that are aligned with architectural guiding principles and standards through a regular cadence of delivery and continuous improvement
• Ensure the scalability, security, and performance of products
• Compliance and Security:
• Ensure compliance with industry standards, regulations, and company policies
• Implement and maintain robust security protocols to protect company data and intellectual property

Required Qualifications:

• 15+ years of experience managing software engineering teams in a fast-paced, agile environment
• 12-15 years experience in designing and operationalizing software products at scale
• High proficiency of both written and verbal English communication
• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
• Proven track record of delivering high-quality software on time and within budget
• Proven success in growing and managing geographically distributed teams using successful recruiting, employee development, and retention
• Prior experience in B2B enterprise SaaS startup
• Experience with US Healthcare standards and regulations, e.g. FHIR/HL7, HIPAA
• Experience with Payment Integrity (PI), Claims data processing and applied ML in healthcare or life sciences
• Experience building and operating a compliant, secure data lake or lakehouse
• Payer focused health-tech experience strongly preferred
• Design and implement the PHI data access controls
• Ability to partner with business to represent Technology during the client calls.

Nice-to-haves

• Experience in [specific industry/tools] | 
• Cloud Native applications (AWS Preferred)
• Multi-tenant/ microservices architecture
• Familiarity with [tools, platforms, or methodologies] 
• Agile methodologies
• DevOps and SRE practices knowledge
• Implemented Security by design (Nice-to-have)
• Enabled automation framework for unit, integration and performance testing
• Demonstrated success in (stretch area)
• Building global partnerships and working with global operating model

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking a Technical, Hands-on Manager to lead a team responsible for building and maintaining high-quality healthcare market datasets and analytics that power internal insights, benchmarking, and external thought leadership.

In this role, you will lead a team of data analysts responsible for the development, quality assurance, and ongoing refresh of market data assets. You will combine strong people leadership with technical expertise in analytics and data science to ensure reliable, scalable data pipelines and actionable insights.

The ideal candidate is both a strong people manager and a hands-on analytics leader who can guide analysts in rigorous data methodology, translate data outputs into meaningful business insights, and partner closely with commercial strategy, product, clinical, and analytics stakeholders.

What you’ll do:

• Lead and develop a team of data analysts responsible for the creation, validation, and ongoing refresh of healthcare market datasets.
• Mentor analysts in data methodology, statistical reasoning, and reproducible analytics practices to ensure consistent and rigorous analysis across the team.
• Establish analytic standards, coding practices, and documentation expectations to ensure all datasets and insights produced by the team are reproducible and scalable.
• Establish and maintain governance processes for market data including versioning, documentation, auditability, and traceability of data sources and methodologies.
• Oversee change-detection logic, ensuring the team systematically identifies and documents additions, removals, and shifts in the market dataset.
• Define and enforce data quality standards across ingestion, transformation, and analysis workflows.
• Collaborate with Data Engineering and Platform teams to ensure the underlying data infrastructure supports scalable ingestion, transformation, and analytics workflows used by the analyst team.
• Translate analytic outputs into business insights, benchmarks, and structured datasets that support product strategy, commercial enablement, and thought leadership initiatives.
• Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams.
• Conduct code reviews and analytics methodology reviews to ensure maintainable, reproducible data workflows and high-quality analytic outputs.

What you’ll need:

Must-haves

• 7+ years of professional experience in data analytics, data science, or quantitative analysis in a production environment.
• Strong proficiency in Python and data analysis libraries (Pandas, NumPy, SciPy, Matplotlib).
• Advanced SQL querying and ability to work with large datasets.
• Strong understanding of statistics, data analysis methods, and pattern detection in complex datasets.
• Experience managing multiple concurrent analytics projects and prioritizing work across a team of analysts.
• Experience designing analytic frameworks or benchmark datasets used by business teams or external stakeholders.
• Experience managing data quality, data governance, and dataset lifecycle management.
• Experience evaluating and applying modern analytics or AI techniques (including LLM-based tools where appropriate) to enrich datasets or accelerate analytic workflows.
• Experiment and rapidly prototype design frameworks and validate hypotheses efficiently.
• Strong software engineering fundamentals including modular Python code, reusable analytic functions, and maintainable data pipelines.
• Familiarity with cloud data platforms (e.g., AWS, GCP, or Azure) and common data services used to store, process, and query large datasets.
• Work seamlessly across Data Science, Engineering, Product, DevOps, and Data Engineering teams to align technical decisions with business goals, ensuring smooth integration of AI/ML capabilities into production systems
• Excellent communication and storytelling skills, capable of translating complex AI/ML concepts into clear, actionable insights for leadership, stakeholders, and non-technical partners.
• Ownership mindset with end‑to‑end accountability, ensuring delivery from concept to deployment to monitoring—while continuously identifying risks, blockers, and opportunities for improvement.

Nice-to-haves

• Background in healthcare payment integrity, clinical data workflows, or payer/provider analytics.
• Thought leadership in analytics-driven market intelligence, benchmarking, or healthcare data insights.
• Experience working with healthcare claims, authorization, or utilization management data.
• Experience producing market intelligence, benchmarking studies, or industry datasets.
• Familiarity with healthcare payer workflows or healthcare analytics environments.
• Familiarity with compliance, governance, and security best practices for healthcare data (HIPAA, PHI handling, logging, auditing).

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

About Storable

Storable builds SaaS products that power the self‑storage industry end‑to‑end. Our platform spans facility management, websites, payments, CRM, and AI‑driven experiences. Reliability, quality, and speed are critical to the operators who depend on us.

Role Summary

We are looking for a Senior Engineering Manager, Test to lead our shift‑left quality transformation across Storable’s engineering organization. This role is responsible for building and operating enterprise‑scale testing platforms and enablement programs that move quality earlier in the SDLC, increase automation, and improve reliability for our multi‑tenant SaaS products.

You will lead an engineering team focused on:

• Test platforming – shared frameworks, tooling, and infrastructure for functional, integration, performance, and reliability testing.
• Shift‑left enablement – embedding testing into design, coding, and CI/CD workflows so product teams can ship with confidence.
• Change management – driving adoption of new practices and tools across diverse teams at varying levels of engineering maturity.

This is a hands‑on people and technical leadership role, ideal for someone who has led test/platform or SRE/DevOps teams and thrives in high‑growth, mid‑maturity SaaS environments.

What You’ll Own

Strategy & Leadership

• Define and own the shift‑left testing strategy across engineering, in partnership with product, platform, SRE, and security.
• Build and lead a high‑performing test platform/enablement team (engineering managers, senior ICs, SDETs).
• Translate business and reliability goals into a clear roadmap for quality platforms, tooling, and practices.
• Establish and track quality and reliability KPIs (e.g., defect escape rate, flaky test rate, MTTR, change fail rate, performance SLOs).

Test Platform & Tooling

• Design and evolve enterprise‑scale testing platforms supporting:
• API and service‑level testing
• Contract and integration testing
• UI/E2E automation where it adds leverage
• Performance, load, and resilience testing
• Partner with SRE/DevOps to integrate testing deeply into CI/CD pipelines, including:
• Gating and quality thresholds
• Test orchestration and parallelization
• Environment and test‑data management
• Provide opinionated, self‑service tooling and templates for teams using Python, Java, and Go in a microservices / multi‑tenant SaaS environment.

Reliability, Resilience & Performance

• Work closely with SRE and product engineering to design for reliability and resilience, not just test for it.
• Establish practices and tooling for:
• Performance and capacity testing at service and system levels
• Fault injection / chaos experiments for critical paths
• Regression detection tied to SLOs and error budgets
• Ensure test platforms integrate with observability (logs, metrics, traces) for faster triage and better signal‑to‑noise.

Shift‑Left Enablement & Change Management

• Lead change management for new testing practices, frameworks, and workflows across many teams.
• Build and run enablement programs: standards, playbooks, training, office hours, and guilds/communities of practice.
• Coach engineering managers and tech leads on testability, design for quality, and pragmatic automation strategies.
• Identify and remove systemic blockers to shift‑left (environments, data, tooling, ownership, incentives).

Qualifications

Required

• 10+ years in software engineering / quality engineering, including 4+ years leading engineering teams (people management).
• Proven experience leading test/platform, SDET, SRE, or DevOps teams in a multi‑service SaaS environment.
• Demonstrated success driving shift‑left testing transformations or similar engineering practice changes at scale.
• Strong technical background in at least one of Python, Java, or Go, with working knowledge of the others

Hands‑on experience with:

• Test automation frameworks (API/service, contract, and UI/E2E)
• Performance and load testing tools and methodologies
• CI/CD systems and integrating tests into pipelines
• Deep understanding of distributed systems, microservices, and multi‑tenant architectures and their implications for testing and reliability.
• Experience partnering tightly with SRE/DevOps on deployment, observability, and incident response.
• Track record of leading through change in environments that are still maturing engineering practices (not just “maintaining” at a big‑tech level).
• Excellent communication and stakeholder management skills across engineering, product, and business leaders.

If you’re excited about building the platforms and practices that let product teams ship faster with higher confidence—and you’re comfortable rolling up your sleeves in a mid‑maturity, high‑growth environment—we’d love to talk.

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Database Engineer for the Data Engineering team, you will be responsible for maintaining and enhancing the reliability of our data infrastructure. Your work will directly impact the availability and performance of our data services, enabling the organization to make data-driven decisions. You will collaborate closely with data engineers, and software engineers to develop and drive 100% automation, best practices for deep monitoring and alerting.

About You

We get excited about candidates, like you, because...

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in database operations, or a related role with a focus on data platforms, data stores, data operations.
• Deep experience in RDS and NoSQL is a must.
• Extensive experience with AWS cloud platform and their data-related services.
• Proficiency in monitoring tools (e.g., Datadog, CloudWatch, DevOps Guru, DB Performance Insights).
• Proficiency in one or more programming languages (e.g.  Python, Java)
• Strong understanding of various performance metrics both at a high level and at a low level like Disk/IO saturation.
• Experience in identifying and eliminating the bottlenecks in the system.
• Strong understanding of database internals like types of indexes, schemas, query plans.
• Strong understanding of database systems (e.g., SQL, NoSQL) and experience in managing large-scale data infrastructures.
• At least basic knowledge in automation frameworks (e.g., Terraform, Cloud Formation).
• At least basic knowledge and some hands-on implementation of CI/CD pipelines and DatabaseOps practices.
• Experience with data governance, compliance, and lifecycle management.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.
• Ability to independently own and execute projects while effectively collaborating with the team to influence and shape the vision of the data engineering organization.
• Strong communication skills and the ability to mentor and guide junior engineers.

About the Team

The Database Operations Engineering team is dedicated to ensuring the reliability, scalability, and performance of our data infrastructure. We focus on standardizing and implementing monitoring and alerting across all datastores to track key metrics like errors, latency, and throughput, and to ensure critical systems are covered. Our team also leads efforts to keep databases up-to-date, implements Infrastructure as Code (IaC) for high availability and performance, and automates key processes to enhance operational efficiency. 

We lead and evangelize the principle of 100% automation. Additionally, we define and document operational requirements, develop incident response processes, and automate monitoring and compliance checks to maintain a secure and reliable data environment. By continuously improving load testing and optimizing data governance practices, we support the overall health and efficiency of our data systems.

About the Company 

At Redpin, we simplify life’s most important payments. Buying a property overseas can be stressful—especially when it comes to moving money. Through our Currencies Direct and TorFX brands, we’ve been helping customers do exactly that for over 25 years.

With recent investment, we are building a new generation of digital products and services that make international real estate payments simpler, faster, and more transparent.

As part of Redpin 2.0, we are transforming from a horizontal FX platform into a verticalized, embedded software company, positioning ourselves as the global solution for real estate payments.

About the Role

At Redpin, this role is not just about managing infrastructure — it’s about building intelligent, scalable, and developer-first platforms that power our next-generation digital products.

As a Senior Software Engineer – DevOps, you will play a hands-on role in designing, building, and operating cloud-native infrastructure and DevOps platforms, with a strong emphasis on automation, reliability, security, and cost efficiency.

We are looking for a DevOps Engineer with exposure to AI/ML or Generative AI use cases, who can help us embed intelligence into our engineering ecosystem — from pipelines to observability and platform operations.

What You'll Do

AI / ML / GenAI

• Hands-on experience with platforms such as OpenAI, Bedrock, or Vertex AI
• Strong understanding of prompt engineering and AI API integrations
• Solid foundation in machine learning concepts and LLM architectures

Cloud Infrastructure (AWS)

• Design and implement AI-powered automation solutions for DevOps and platform engineering use cases
• Build and integrate AI agents to enhance developer productivity
• Develop and maintain CI/CD pipelines with AI-assisted workflows
• Design, provision, and operate secure, scalable AWS infrastructure
• Work across compute, networking, storage, and IAM
• Support multi-account AWS environments and apply governance guardrails
• Implement Infrastructure as Code (IaC) using Terraform and/or CloudFormation
• Troubleshoot and resolve cloud infrastructure issues

CI/CD & DevOps Automation

• Build, maintain, and optimize CI/CD pipelines for application and microservices teams (preferably using GitLab or GitHub)
• Automate build, test, security scanning, and deployments
• Implement deployment strategies such as blue-green, canary, and rolling deployments
• Improve pipeline performance, stability, and developer experience

Cloud Security & Governance (Execution Focus)

• Implement AWS security best practices including IAM, VPC security, encryption, and secrets management
• Enforce tagging standards, access controls, and policy guardrails
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Support audit and compliance requirements

Reliability & Observability

• Implement and manage monitoring, logging, and alerting solutions
• Build dashboards for system health, availability, and performance
• Improve system reliability through automation and proactive monitoring

Cloud Cost Optimization

• Monitor and optimize AWS costs across services.
• Implement right-sizing, autoscaling, and storage lifecycle policies.
• Support Savings Plans and Reserved Instance optimization.
• Promote cost-efficient cloud usage and architecture

DevOps Best Practices

• Apply and promote DevOps principles such as automation, CI/CD, and IaC.
• Reduce operational toil through tooling and automation.
• Support teams in adopting cloud-native and DevOps best practices

Collaboration & Mentorship

• Work closely with application, SRE, and security teams.
• Mentor junior DevOps engineers through code reviews and hands-on guidance.
• Contribute to documentation, runbooks, and operational standards

What You’ll Need

• Strong hands-on experience with AWS (EC2, EKS, ECS, VPC, IAM, RDS, S3, CloudWatch)
• Experience building AI agents or automation bots
• Familiarity with MLOps and FinOps practices
• Strong scripting skills (Python or Bash)
• Proven experience with CI/CD tools (GitLab CI, GitHub etc.)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Hands-on experience with Docker and Kubernetes (EKS)
• Solid understanding of Linux, networking, and cloud security
• Experience with monitoring, logging, and alerting systems
• Strong troubleshooting and automation skills

Bonus Points

•  AWS Config, CloudTrail, GuardDuty
• Observability tools (Corologix, ELK, Datadog)
• GitOps tools (ArgoCD, Flux)
• Scripting skills in Python, Go, or Bash
• Exposure to FinOps practices
• AWS Certified Solutions Architect – Associate or Professional

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We are looking for a Customer Success Engineer II - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer II at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

JR: [2026-7645]

*This job is located in Hyderabad, India

#LI-Hybrid

We are looking for a Senior Customer Success Engineer I – Kubernetes who is passionate about cloud infrastructure, container orchestration, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Senior Customer Success Engineer I at DigitalOcean, you will play a critical role in supporting and empowering customers to successfully run production workloads on Kubernetes. You will work closely with customers to troubleshoot complex issues, optimize cluster performance, and guide them in adopting best practices across Kubernetes and cloud-native architectures.

In this role, you will bring deep technical expertise in Kubernetes and act as an escalation point for complex, business-critical customer scenarios. You will collaborate cross-functionally with Product and Engineering to drive customer outcomes, influence platform improvements, and mentor junior engineers. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry.
• Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
• Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations.
• Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
• Guide customers in designing scalable, resilient, and secure Kubernetes architectures on DigitalOcean
• Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing
• Partner cross-functionally with leadership, Product, and Engineering to shape support strategy, feature needs, and best practices for Managed Kubernetes.
• Use observability and monitoring tools to diagnose system behavior and performance bottlenecks

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
• Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters.
• Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
• Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet.)
• Solid foundation in Linux systems, cloud infrastructure, and distributed systems
• Strong knowledge of networking concepts including Kubernetes networking, ingress controllers, load balancing, and storage solutions (persistent volumes, CSI drivers)
• Expertise in troubleshooting across application, container, and infrastructure layers
• Customer-first mindset with the ability to manage high-pressure, business-critical situations and delivering great support experiences
• Strong communication skills with the ability to explain complex technical concepts clearly
• Ability to work independently, take ownership, and collaborate across teams in a fast-paced environment

Preferred Qualification:

• Experience with managed Kubernetes platforms (DOKS, EKS, GKE, AKS) and multi-cloud or hybrid environments
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Flux)
• Exposure to observability and monitoring tools (Prometheus, Grafana, Loki, OpenTelemetry)
• Knowledge of Kubernetes security best practices (RBAC, network policies, secrets management)
• Contributions to open-source projects, blogs, or documentation in Kubernetes/cloud-native ecosystems
• At least one of the Advanced Kubernetes certifications (CKAD, CKS)

Bonus: Experience with one or more programming/scripting languages (Go, Python, Bash)

JR: [2026-7644]

#LI-Hybrid

Arcesium is seeking a Senior Solution Architect to design and deliver complex technical solutions for a portfolio of Strategic Accounts — large financial institutions with sophisticated infrastructure, demanding integration requirements, and high expectations for technical rigor. This is a deeply technical role focused on translating business requirements into scalable platform architectures, driving project delivery, and building PoCs and integration blueprints that unlock the full value of Arcesium’s capabilities. You will be accountable for solution quality, project outcomes, and technical excellence across your assigned accounts, working in close partnership with Product, Engineering, and Operations to ensure successful delivery.

What you’ll do:

• Define project scope and success criteria. Participate with internal and external stakeholders to define scope, success criteria, and technical acceptance criteria for projects prioritized by the client. Translate ambiguous requirements into precise, structured project briefs with measurable outcomes.
• Translate business requirements into technical solutions. Apply deep understanding of Arcesium’s technical and functional capabilities to design solutions that address client workflows and operational pain points. Leverage standard platform capabilities where possible and engage Product and Engineering teams to propose enhancements where gaps exist.
• Lead and deliver technical projects. Serve as the primary SA on one or two major client projects and secondary SA on additional concurrent engagements. Own project success end-to-end — including milestone tracking, dependency management, risk identification, and ensuring delivery timelines are met with high quality.
• Present solutions to technical and business stakeholders. Communicate solutions in various forms — verbal walkthroughs, formal documentation, architecture illustrations — adapted to the audience. Provide effective project updates to senior stakeholders internally and at the client, ensuring shared understanding of technical decisions and delivery progress.
• Guide stakeholders on how to accelerate value through Arcesium. Advise client technology stakeholders on the best ways to leverage Arcesium’s platform capabilities to achieve their strategic goals. Run structured discovery sessions to understand workflows and technical constraints and translate these into solution architectures and integration blueprints with clear value framing.
• Own project risk identification and escalation. Continuously identify, assess, and manage risks related to solution design and project delivery. Serve as the technical escalation point of contact alongside the PMO for assigned projects, coordinating cross-functional internal teams (Engineering, Ops, Product) to drive timely resolution of blockers and technical issues.
• Rally stakeholders and design effective project plans. Align internal and client stakeholders toward shared technical goals throughout the project lifecycle. Design project plans that sequence delivery to realise client value early, engage additional SAs or specialist teams as needed, and maintain a clear view of dependencies and trade-offs.
• Champion process improvement and best practices. Actively contributes to improving how solution architecture is practiced within CS3 — proposing and implementing process improvements, championing asynchronous written communication for project updates, and helping establish quality standards that raise the bar across the team.

 CORE TECHNICAL RESPONSIBILITIES

• Platform integration architecture. Design and validate end-to-end integration architectures connecting Arcesium’s platform with client systems — including order management, portfolio accounting, risk, and reporting infrastructure common in large asset managers, hedge funds, and global custodians.
• API and data product design. Define canonical data contracts, API interaction models, and ETL pipeline patterns that ensure reliability, observability, and scalability across high-volume financial data environments.
• Proof of concept and prototyping. Rapidly build working prototypes and PoCs — using Python and relevant tooling — to validate approaches, unblock architectural decisions, and demonstrate Arcesium’s platform capabilities in context of a client’s specific use case.
• Cross-functional internal coordination. Act as the internal technical voice for assigned projects — translating client requirements into precise, actionable briefs for Product, Engineering, and Operations. Engage these teams proactively throughout the project lifecycle to unblock delivery and ensure solution quality.
• Technical best practices and tooling. Contribute to group-wide technical standards — suggesting ways to reduce delivery cost, improve integration patterns, and increase efficiency across implementation projects. Use insights from active projects to continuously raise the bar on solution quality and architectural rigor.

What you’ll need:

• Degree in Computer Science or related discipline with 10–15 years’ experience
• Experience working with or within large financial institutions — banks, asset managers, hedge funds, or prime brokers
• Hands-on proficiency in Python; strong grasp of APIs, distributed systems, and ETL pipelines
• Proven track record delivering complex technical projects in a client-facing SA or solutions engineering capacity
• Confidence presenting to C-suite and senior technology leadership
• Strong written communication — solution documents, business cases, architecture decks
• Self-motivated, independent thinker who thrives in a collaborative, distributed team environment
• Familiarity with financial data domains — portfolio accounting, trade data, risk, and reporting
• Understanding of financial services regulatory and compliance context
• Experience with DevOps practices and cloud-native architecture patterns
• Programme management or delivery governance experience

 Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Job Overview 

We are looking for a bright and exceptional Engineering Lead to join our Technology team. In this role, you will work closely with Product Managers, Subject Matter Experts, Data Scientists and Software Engineers to design, build, and optimize scalable data pipelines for our Data Platform. The ideal candidate has strong hands-on experience in distributed data processing, expertise in architecting Data Pipelines and operational skills to drive efficiency and speed.

Key Responsibilities:

• Work closely with the product and other teams to understand business requirements and translate them into robust engineering solutions.
• Architect, build and maintain data solutions and pipelines to meet business requirements.
• Engage and lead a team of talented technologists and establishing engineering best practices.
• Act as a point of contact for managing and driving production defects & stability improvements to resolution
• Oversee end-to-end data workflows from ingestion, transformation, and storage to data lake in both batch and streaming environments.
• Drive improvements in performance, reliability, and scalability of data pipelines 

Required Skills & Qualifications:

• A bachelor’s degree in computer science, Math, or other technical fields with 6-8 years of experience, Fintech domain is a plus.
• Demonstrated contribution to end-to-end delivery of enterprise-grade software
• Experience on Data Engineering, Data Lakes, Data Warehousing, Data Pipelines, Data Analytics tools.
• Experience using open-source Big Data technologies such as Spark, Hadoop, Elasticsearch, Kafka.
• Hands-on experience in enterprise application development
• Strong SQL skills and experience working with relational and NoSQL databases.
• Experience in cloud technologies is a plus
• Demonstrates advanced proficiency in Python for building scalable data pipelines, automating workflows
• Experience building scalable ETL/ELT data pipelines and data lakes/warehouses.
• Familiarity with workflow orchestration tools (Airflow, ADF, Glue Workflow, etc.).
• Solid understanding of CI/CD, version control, and DevOps practices.
• Experience working in agile, collaborative environments.
• Attention to detail and quality, and the ability to work well in and across teams
• Ability to advocate & influence multiple stakeholders
• Excellent problem-solving, communication, and leadership skills.
• Experience in leading a team of highly skilled engineers

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

We are looking for a Lead Engineer - Solutions Engineering to join our Corporate Technology team. You will own and drive the internal ticketing platform - Arcesium’s internal ticketing and workflow engine powering request management, incident handling, and automation across the organization.

This is primarily a hands-on engineering role with a technical leadership component. You will spend most of your time writing code, designing systems, and solving engineering problems, while also mentoring a small team and driving platform direction. The ideal candidate is a strong Java backend engineer comfortable working across the full stack, with a platform-ownership mindset - from code to production.

What You’ll Do

1. Platform Ownership: Own the Ticketing platform end-to-end — architecture, development, deployment, and production operations.
2. Backend & Full-Stack Development: Build and maintain production-grade Java services, work with SQL Server for query optimization and schema migrations, and contribute to frontend changes when needed.
3. DevOps & Cloud: Own CI/CD pipelines (Git, Maven/Gradle, GitLab CI) and manage containerized deployments on AWS (ECS, RDS, S3, CloudWatch).
4. Observability & Incident Response: Build monitoring dashboards and alerting. Lead incident response, root cause analysis, and post-mortems.
5. Security: Ensure platform security — authentication, authorization, secrets management, cross-client isolation, and annual security upgrades.
6. Team Leadership: Mentor and guide engineers through code reviews, design discussions, and technical direction. Coordinate with cross-functional stakeholders on delivery and roadmap.
7. Documentation: Maintain technical documentation, runbooks, and architecture decision records.

What You’ll Need

1. Backend Engineering — Java: Strong expertise in Java including concurrency, collections, streams, and JVM internals. Comfortable working with vendor or legacy codebases.
2. SQL Server: Hands-on experience with query optimization, schema migrations (Liquibase), connection pool management, and performance monitoring.
3. Full-Stack Capability: Proficiency in JavaScript and modern UI frameworks. Able to build, review, and debug frontend code when needed.
4. DevOps & Cloud (AWS): Experience with CI/CD pipelines, containerized deployments (Docker, ECS), and AWS services.
5. APIs & Distributed Systems: Solid understanding of RESTful API design and microservices patterns.
6. Security: Understanding of web application security — authentication, authorization, access control, and secrets management.
7. Problem Solving: Strong debugging skills with a structured approach. Ability to lead incident response under pressure.
8. Leadership: Ability to mentor engineers, drive technical decisions, and take ownership of platform initiatives. Strong communication skills for cross-functional collaboration.

Arcesium's Personal Data Privacy Notice for Candidates is linked here.

Staff Software Engineer
Storable is looking for a Staff Software Engineer who is passionate about building high quality software and to play a crucial role in contributing towards architecture for our industry leading Facility Management Software.

How is this different from other software engineering jobs?
As the leading provider of technology solutions in the self-storage industry, we are creating innovative experiences in an industry that has not existed before. You should be passionate about building the right solutions and be comfortable working in an open-ended dynamic environment where roles are flexible, and communication is essential. This is a great opportunity for you to join a team that encourages innovation, creativity, teamwork, professional growth, and advancement.

What you’ll be doing
● You will lead cross product discussions and drive alignment on technology strategy.
● You will partner with Enterprise /Solution Architects and stakeholders to ensure all technology solutions align with product, security, and architecture long term vision and roadmap.
● You will drive org-wide conversations around technical issues and engineering practices, suggesting improvements and ideas as needed.
● You will evaluate and recommend solutions and guide team decision making.
● You will present new technology choices to technical and non-technical observers, able to guide others to make well-defined technology choices
● You embrace ambiguity and work towards bringing clarity to the roadmap in collaboration with the PM, EM, and other cross functional leads.
● You will define standard software engineering/architecture practices at an Organizational level
● You must be a strong team leader. You enjoy mentoring and collaboration across engineering and product teams.

What you need to bring to the table
● Strong hands-on coding experience with 10+ years on Ruby on rails, .Net or related technologies
● Exposure to architectural patterns of highly scalable applications.
● Experience working in a modern frontend stack (JS, TypeScript, React, Redux).
● Experience using public cloud (AWS), docker containers, Kubernetes, CI/CD.
● Exposure to micro service & events based async architecture.
● Experience working with globally distributed large-scale systems.

● Experience with server-side technologies including caching, asynchronous processing, and multi-threading.
● Deep understanding of RESTful web services design and implementation.
● Experience with cloud configuration and deployment technologies.
● Deep understanding of enterprise service design including monitoring, analytics, and entity CRUD use cases.
● Track record for effectively aligning large organizations on long-term technical visions and technical depth for leading teams of senior engineers to successfully execute a multi-quarter technical vision.
● Ability to work under minimal supervision and/or direction
● Experience in Agile and passionate about DevOps.

Storable is looking for a Software Architect who is passionate about designing and building high quality software and playing a crucial role in evolving the Architecture to deliver on our vision of a unified platform.

How is this different from other software engineering jobs?
As the leading provider of technology solutions in the self-storage industry, we are creating innovative experiences for our customers that help them run better businesses than ever before. You should be passionate about building the right solutions and be comfortable working in an open-ended, dynamic environment where roles are flexible and communication is essential. This is a great opportunity for you to join a team that encourages innovation, creativity, teamwork, professional growth, and advancement.

What you’ll be doing
● You will be responsible for outlining the architectural and technical direction of Storable’s consumer-facing products
● As a member of the Architecture team, you will work with other Architects to ensure that technology solutions align with long-term product, security, and enterprise visions and roadmaps
● You will lead cross-product discussions and drive alignment on technology strategy
● You will drive innovation around engineering principles and practices, identifying improvements and ideas, and driving their adoption across the organization
● You will evaluate technical issues and initiatives, work with teams to recommend solutions that align with the Architectural direction, and guide teams during implementation
● You will collaborate with product and engineering team leads to translate business objectives into clear problem statements and system requirements
● You embrace ambiguity and work towards bringing clarity to the roadmap in collaboration with the Consumer Group Product and Engineering Managers
● You will define standard software engineering/architecture practices at an Organisational level
● You must be a strong team leader. You enjoy mentoring and collaboration across engineering and product teams

What you need to bring to the table
● Strong hands-on coding experience with 10+ years in consumer web development technologies and architectures
● Track record for effectively aligning large organizations on long-term technical visions and for leading teams of senior engineers to successfully execute a multi-quarter technical vision

● Familiarity with architectural patterns of highly scalable enterprise service design, including monitoring, analytics, and reliability engineering
● Strong understanding of cloud technologies (AWS, Kubernetes) and passion for adopting DevOps practices (CI/CD, Infrastructure as Code)
● Extensive experience designing and developing React and NodeJS applications acrossmultiple development teams
● Exposure to microservice & asynchronous event-based architectures
● Experience designing and maintaining globally distributed, large-scale systems
● Experience with server-side technologies and track record of identifying performance bottlenecks and outlining remedies (caching, asynchronous processing, parallelization techniques)
● Deep understanding of REST API design principles and practices
● Experience with cloud configuration and deployment technologies
● Experience with Agile software development practices

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Role Overview 

We are looking for an Engineer to support and enhance our Azure DevOps and GitHub platforms, enabling efficient and secure software development workflows. 

This role is ideal for someone with a solid development background and hands-on experience with CI/CD systems, repository management, and automation. You will work closely with engineering teams to improve developer productivity while maintaining platform reliability and governance. 

You will also support adoption of GitHub Copilot and modern developer tooling. 

Key Responsibilities 

• Administer and support GitHub repositories, organizations, and access controls.  

• Build and maintain CI/CD pipelines using Azure DevOps and GitHub Actions.  

• Support implementation of branching strategies and release workflows.  

• Help enforce repository policies, permissions, and governance standards.  

• Integrate basic security controls into pipelines (secrets handling, scanning).  

• Assist in rollout and usage of GitHub Copilot, including developer guidance.  

• Automate routine tasks to improve developer efficiency and reduce manual work.  

• Troubleshoot build, deployment, and pipeline issues.  

• Monitor pipeline performance and suggest improvements.  

• Work with engineering teams to improve build and deployment processes.  

• Maintain documentation and best practices for platform usage.  

Required Qualifications 

• 6–8+ years of experience in software engineering, DevOps, or platform support.  

• Solid development experience (ability to write and understand code).  

• Hands-on experience with:  

• Azure DevOps (Pipelines, Repos, Boards – basic to intermediate)  

• GitHub (repositories, Actions, workflows)  

• Good understanding of Git and branching strategies.  

• Experience working with CI/CD pipelines.  

• Basic scripting skills (Python, PowerShell, Bash, or similar).  

• Familiarity with GitHub Copilot or similar tools.  

Preferred Qualifications 

• Exposure to Azure cloud services.  

• Familiarity with infrastructure as code (Terraform, Bicep, ARM).  

• Basic understanding of containerization (Docker, Kubernetes).  

• Awareness of security practices in CI/CD pipelines.  

• Experience in enterprise or large team environments.  

What We’re Looking For 

• Strong problem-solving mindset with willingness to learn and grow.  

• Ability to work closely with developers and understand their needs.  

• Focus on automation and improving developer experience.  

• Good collaboration and communication skills.  

• Ownership of tasks with attention to reliability and quality.  

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

This job requires daily onsite work at our headquarters in Hyderabad.   

Who we need  

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. We are seeking candidates inspired by the opportunity to securely apply data in the development of real-world health solutions. Beyond core capabilities, we seek problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference.  

We do things the right way. Our commitment to security, privacy, and compliance is foundational to the trust our members, customers, and partners place in us. This position is critical to protecting the infrastructure behind the most representative, complete, and timely source of linked patient data in the US. 

If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.  

This opportunity  

Success in the healthcare industry is predicated on a foundation of trust. We demonstrate our trustworthiness as stewards of health data through three foundational pillars: security, privacy, and compliance.   

At Truveta, data security is not just an internal requirement; it is essential to enabling trusted research, regulatory-grade evidence, and responsible innovation at scale. Truveta has achieved HITRUST r2 certification, completed a SOC 2 Type 2 examination, and maintains ISO 27001 certification, with ISO 27701 and ISO 27018 extensions. These certifications reflect a rigorous, independently assessed approach to managing risk, protecting sensitive data, and maintaining the controls required for a highly trusted research environment. 

Responsibilities: 

• Design and implement Azure cloud-based infrastructure, including using tools for infrastructure as code(IaC) and automation to meet technical, security and business needs. 

• Design and implement Azure cloud environments (tenant, subscription, VM, storage account, databases, networking, firewalling) optimized for AI/ML workloads. 

• Manage and maintain Azure Networking, Azure firewalls/VPN and associated policies/rules, Web Application Firewall, Application Gateway, Front Door, VNET peering, ensuring security, availability, scalability, and performance. 

• Secure Azure Kubernetes clusters, containers, and images. 

• Establish and enforce Azure security policies, manage access controls, and ensure the infrastructure complies with relevant regulations. 

• Automate tenant and infrastructure provisioning, deployments, and other routine tasks to increase efficiency. 

• Monitor Azure cloud resources, analyze performance, and troubleshoot issues as they arise. 

• Perform incident troubleshoot and problem resolution for office network, cloud infrastructure, and own postmortems. 

• Work with Engineering teams and external teams, gather requirements, develop and integrate cloud solutions and support business needs. 

• Actively participate in architecture, code reviews, presentations, share learns and best practices to enable flawless deployment and quality operations. 

• Evaluate and implement new security features/services/products to secure Truveta Azure infrastructure. 

• Support innovation and cost management by developing new ideas for Azure cloud infrastructure and related tools. 

• Interact with compliance team to deliver compliance certificates and remediate gaps during compliance finding and controls. 

Qualifications  

• A minimum bachelor's in computer science, Software Engineering, Electrical or Electronics Engineering, Information Systems, or equivalent 

• 5+ years’ experience in public cloud networking & security design, implementation & support 

• Experience of TCP/IP IPv4/v6, office network (Routing/Switching/WAN, Wi-Fi & Security) management 

• 3+ years automation experience in Azure Cloud Networking / Azure DevOps or GitHub CI/CD pipelines in any of the following: Python, PowerShell, Terraform, Bicep, YAML template 

• 3+ years network security practices in on-premises and/or cloud environment 

• Experience managing and supporting Windows Desktop OS, MacOS, managed endpoint administration at scale across an enterprise sized environment 

• Understanding the Windows Desktop/Mac OS packaging, scripting, and automated deployment tools, such as Microsoft Intune and Jamf. 

• Ability to participate in on-call rotation 

Preferred qualifications  

• Experience in implementation & securing platforms/services in one or more public clouds (Azure, AWS, GCP)  

• Self-starter with proven ability to develop creative solutions that enable customers and cost efficiency 

• Interest and ability to research new and emerging technologies to better solve cloud infrastructure problems or improve security posture 

• Certifications in Cloud/Network/Security (such as Azure AZ500, AZ700, Cisco CCNA/CCNP, Fortinet NSE 3-6, Palo Alto PCNSE, etc.) 

What We Need

NetBrain is looking for a DevOps Engineer who will combine deep network domain knowledge of current operational challenges. In this role, You'll focuses on AWS cloud infrastructure, automation, and secure deployments.NetBrain has a global presence with offices worldwide. There are opportunities for employees with top performance to transfer to other offices in the future. 

What You'll Do

• Collaborate with product, development and security teams to deliver solutions efficiently and securely.
• Design, deploy and manage scalable AWS cloud infrastructure, using advanced scripts and tools to ensure the implementation of infrastructure as code (using Terraform, CloudFormation or AWS CDK).
• Build and maintain CI/CD pipelines with automated testing and deployment gating (CodePipeline, CodeBuild, Github Actions or Jenkins).
• Automate provisioning and deployments for microservices and serverless workloads.
• Establish monitoring, tracing and alerting with CloudWatch, Prometheus/Grafana, Datadog and X-Ray.
• Implement centralized logging.
• Manage IAM roles, policies and enforce least-privilege access and implement encryption (at rest and in transit), secure APIs and AWS WAF.
• Integrate container security practices while supporting compliance efforts with automated controls and documentation.
• Configure and manage VPCs, subnets, routing, NAT gateways and secure connectivity.
• Design and maintain highly available multi-AZ and multi-region architectures.
• Develop and test backup and disaster recovery strategies (AWS Backup, RDS snapshots, S3 versioning).
• Respond to incidents, perform root cause analysis and implement preventative measures.
• Maintain clear technical documentation, runbooks and onboarding guides.

Who You Are

• 5 years of experience with cloud-related technologies such as AWS, Azure, or Google Cloud with a bachelor’s degree; or 3 years and a master’s degree.
• Expertise in programming in Python, Ruby, or Bash scripting languages.
• Solid understanding of CI/CD tools.
• AWS Professional  Certification is a plus.
• Familiar with the provision and configuration using management tools (e.g., Puppet, Chef, Ansible).
• Familiar with application monitoring tools like ELK, Splunk, or Datadog.
• Familiar with IaC such as Terraform or CloudFormation.
• Experience with SAAS project implementation. 

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

Role Overview 

We are looking for a Principal Security Engineering Manager to own and drive security across applications, cloud infrastructure, and platform operations. 

This role requires a hands-on technical leader who can design and implement security controls end-to-end while partnering closely with engineering teams. The ideal candidate brings a strong mix of software engineering, cloud architecture, and security expertise, with the ability to scale security practices in a modern, cloud-native environment. 

Key Responsibilities 

• Lead the design and implementation of security controls across the full technology stack, including applications, services, and cloud infrastructure.  

• Establish and drive secure development practices, integrating security into CI/CD pipelines and developer workflows.  

• Own programs for identifying and addressing risks, including:  

• Vulnerability discovery and remediation  

• Application and infrastructure testing  

• Continuous validation of security posture  

• Define and implement data protection strategies, including encryption, access controls, and data handling standards.  

• Conduct and govern security assessments for both internally developed systems and external vendors/partners.  

• Build and enhance identity and access control systems, ensuring least privilege and strong authentication mechanisms.  

• Develop and mature logging, monitoring, and detection capabilities to identify and respond to threats effectively.  

• Strengthen threat detection and incident response readiness through automation, telemetry, and engineering-driven approaches.  

• Design and secure cloud and network architectures, including edge protection, traffic filtering, and service isolation.  

• Drive adoption of modern security architectures such as zero trust and defense-in-depth.  

• Integrate security into emerging technologies, including AI/ML systems, ensuring protection against data leakage and model abuse.  

• Partner with engineering, platform, and product teams to embed security into system design and architecture decisions.  

• Lead by example as a hands-on engineer, contributing to design reviews, code, and automation where needed.  

• Mentor and guide engineers, raising the overall security and engineering maturity of the organization.  

Required Qualifications 

• 12–16+ years of experience in security engineering, software engineering, or cloud security.  

• Strong background in software development or DevOps, with the ability to build or review code and automation.  

• Deep understanding of:  

• Secure application design and common vulnerabilities  

• Cloud platforms (Azure preferred) and distributed systems  

• Identity systems and access control models  

• Monitoring, detection, and response mechanisms  

• Network and edge security principles  

• Experience implementing security at scale in cloud-native environments.  

• Proven ability to balance strategic thinking with hands-on execution.  

• Strong communication skills with the ability to influence engineering and leadership teams.  

Preferred Qualifications 

• Experience in regulated environments (e.g., healthcare, finance).  

• Familiarity with modern AI/ML security considerations.  

• Experience with large-scale telemetry and detection systems (e.g., SIEM platforms).  

• Knowledge of industry standards and compliance frameworks.  

• Relevant certifications (e.g., CISSP, OSCP, cloud security certifications).  

What We’re Looking For 

• A builder and problem-solver who can operate across multiple layers of the stack.  

• Someone who naturally bridges engineering and security rather than treating them separately.  

• A leader who can simplify and unify security practices across teams.  

• Strong ownership mindset with the ability to drive outcomes in a complex environment. 

About the Role: 

The Salesforce Administrator, Global Customer Experience (GCX) serves as the dedicated Salesforce platform owner for the GCX organization at Billtrust. Operating outside the core Salesforce Administration team, this role is the primary administrator for all GCX-specific use cases — including Salesforce Experience Cloud (Communities), Certinia (formerly FinancialForce), Salesforce Service Cloud, and other native Salesforce tools or third-party integrations that support customer-facing operations.The GCX Salesforce Administrator partners closely with GCX leadership, Professional Services, Customer Success, Support, and Operations teams to translate business requirements into scalable platform solutions that enhance the end-to-end customer experience and internal operations.

This individual combines deep Salesforce platform knowledge with an understanding of B2B SaaS customer lifecycle operations. The GCX Salesforce Administrator is responsible for driving adoption, optimizing workflows, and maintaining governance of GCX-owned Salesforce environments while coordinating with the enterprise Salesforce Administration team on shared platform standards, release management, and security protocols.The ideal candidate is equally comfortable configuring complex automation and sitting with business stakeholders to understand process gaps and design intuitive solutions.

What You'll Do: 

• Serve as the primary Salesforce administrator for all GCX use cases, owning configuration, optimization, and day-to-day platform support for GCX teams including Customer Success, Professional Services, Support, and Operations
• Administer and enhance Salesforce Experience Cloud (Communities) portals, ensuring a seamless, branded experience for external customers and partners
• Configure and maintain Certinia (formerly FinancialForce) modules supporting GCX operations, including project management, resource management, and professional services automation (PSA) workflows
• Own and continuously optimize the GCX Service Cloud environment, including case management configuration, queue and routing logic, escalation rules, SLA milestones, and Knowledge management — ensuring the platform supports seamless case handling across Support, Customer Success, and Professional Services teams and scales with evolving GCX service delivery models
• Manage Salesforce integrations with third-party applications relevant to GCX operations (e.g., CS tools, Pendo, Jira, telephony/CTI tools, knowledge base platforms)
• Implement and maintain declarative automation (Flow, approval processes, assignment rules, validation rules) tailored to GCX business processes and customer lifecycle workflows
• Design and deliver dashboards, reports, and analytics that provide GCX leadership with actionable visibility into customer health, case trends, engagement metrics, and delivery performance
• Manage all aspects of GCX-specific user administration, including roles, profiles, permission sets, public groups, and sharing rules — coordinating with the enterprise Salesforce team on org-wide policies
• Gather requirements from GCX stakeholders, translating operational needs into best-practice, scalable solutions with a focus on user experience and cross-functional alignment
• Own the GCX Salesforce roadmap in partnership with GCX leadership, identifying opportunities for platform consolidation, process automation, and feature adoption that support strategic objectives
• Coordinate with the enterprise Salesforce Administration team on shared governance, sandbox management, release schedules, and security reviews to maintain platform integrity
• Develop and maintain technical documentation, training materials, and change communications specific to GCX Salesforce environments
• Proactively monitor data quality within GCX-owned objects and implement validation, deduplication, and enrichment rules as need

What You'll Bring: 

• 5+ years of hands-on Salesforce Administration experience, with demonstrated depth in Service Cloud and Experience Cloud (Communities); Sales Cloud experience also valued
• Hands-on experience with Salesforce CRM, Certinia PSA (formerly FinancialForce), and Service Cloud; candidates must demonstrate working knowledge across all three platforms, not just one, as this role spans the full GCX technology stack
• Proven experience managing Salesforce Experience Cloud portals in a B2B environment, including portal user management, content configuration, and branding
• Deep proficiency with Salesforce declarative automation tools (Flow, approval processes, validation rules, assignment rules); familiarity with Process Builder migration to Flow
• Experience designing and delivering cross-functional dashboards and reports that drive operational decisions at the leadership level
• Certified Salesforce Administrator required; Advanced Administrator, Platform App Builder, Experience Cloud Consultant, or Service Cloud Consultant certifications preferred
• Experience working in or supporting B2B SaaS, fintech, or order-to-cash environments preferred
• Demonstrated ability to operate effectively in a matrixed organization, partnering closely with Sales Ops and IT as primary cross-functional stakeholders — balancing local GCX business needs with enterprise platform standards and shared governance models
• Familiarity with integration platforms (e.g., Boomi, MuleSoft) and data tools (SQL, SOQL, Data Loader) for managing cross-system data flows
• Understanding of basic Apex, Visualforce, or Lightning Web Components sufficient to troubleshoot, extend, or collaborate with developers on custom solutions
• Strong requirements-gathering and stakeholder management skills, with the ability to translate complex operational needs into intuitive platform solutions
• Experience with DevOps and release management practices, including sandbox strategy and deployment tooling (e.g., Copado, Gearset)
• Active engagement in the Salesforce ecosystem, including Trailhead certifications, community participation, and awareness of platform roadmap developments
• Familiarity with Salesforce Einstein features, Agentforce, or AI-assisted workflow tools, and a demonstrated interest in applying them to customer lifecycle operations
• Demonstrated experience driving Salesforce adoption across cross-functional teams, bringing business teams along by translating platform capability into workflows that people use
• Bachelor’s degree or equivalent professional experience

The Role

We are looking for an elite engineer who builds like a hacker and communicates like a consultant. You will not just be building models in a notebook; you will be deployed to the front lines to build, architect, and ship end-to-end Agentic AI products directly for our most strategic customers.

This is a high-stakes role. You will face "tricky" customers who have vague requirements and high expectations. Your job is to translate their chaos into technical order, write production-grade code, and deploy autonomous agents that solve their actual business problems.

What You Will Do

• Build & Deploy (60%):

Design and ship full-stack AI applications. You own the pipeline from data ingestion to the LLM inference layer to the frontend interface.

Architect autonomous agentic workflows (using frameworks like LangChain, LangGraph, or custom implementations) that can reason, plan, and execute complex tasks.

Write robust, clean, and highly testable code (Python/Typescript). "It works on my machine" is not acceptable; it must work in the customer's restricted cloud environment.

Handle DevOps and MLOps constraints: Dockerizing agents, managing Kubernetes clusters, and optimizing inference latency.

• Customer Engineering (40%):

Serve as the technical face of the company for our most demanding accounts.

Navigate complex stakeholder environments. You will push back on unrealistic demands, clarify ambiguous requirements, and steer "tricky" customers toward technically feasible solutions without breaking rapport.

Translate technical constraints into business value for non-technical executives.

Generate high-quality data for our customers and ability to review the data generated by other experts. This is one of the most critical aspects of the role.

The "Must-Haves"

• Experience: 8–12 years of total engineering experience. You started as a strong Software Engineer and evolved into an AI specialist.
• Education: B.S./M.S. in Computer Science, Math, or Physics from a top-tier institution (IIT, MIT, Stanford, Harvard, Berkeley, CMU, or similar global top-ranking universities).
• Deep AI Fluency: You aren't just calling APIs. You understand RAG implementation nuances, vector database optimization, fine-tuning (LoRA/PEFT), and the architecture of agentic loops.
• Production Engineering: Experience with end-to-end deployment (AWS/GCP/Azure, CI/CD pipelines, Terraform, Docker).

The "Why You" (Soft Skills)

• Thick Skin & High EQ: You don't get flustered when a customer changes their mind for the third time in a week. You can hold your ground with a CTO and explain "why not" to a CEO.
• Extreme Attention to Detail: You catch the edge cases that others miss. You obsess over error handling, retry logic in agents, and data privacy.
• Grit: You enjoy the "messy" work of integrating legacy enterprise data just as much as prompting the latest model.

What will set you apart

• Public Code: A visible GitHub footprint is very helpful. We want to see your side projects, your contributions to open source, or your experiments with LLMs. Please include your GitHub link in your application.

Tech Stack

• Languages: Python (Expert).
• AI/Data (Expertise in all is not required): PyTorch, LangChain, LlamaIndex, Pinecone/Weaviate, OpenAI/Anthropic APIs, HuggingFace.
• Infra (Expertise in all is not required): Kubernetes, Terraform, AWS/GCP.

Are you an experienced Staff Security Engineer driven to deliver cutting-edge security solutions and champion technical excellence? At Ivanti, you will play a pivotal role in shaping the future of secure digital work by designing and enhancing world-class products used across the globe. Join our dynamic, collaborative team and make a meaningful difference—helping organizations thrive securely in a fast-paced, ever-evolving digital landscape. Your expertise will help safeguard countless users, while empowering innovation at every level.

Why this role matters

As a Staff Security Engineer at Ivanti, you play a crucial role in safeguarding our products and users against evolving threats. Your work ensures trust and resilience in our technology, helping organizations worldwide operate securely and innovate with confidence.

What you’ll do:

• Manage the integration of security best practices throughout all phases of the software development lifecycle, ensuring robust protection of Ivanti’s products, services, and IT assets.
• Build innovative and scalable security tools, processes, and solutions to proactively detect, remediate, and mitigate vulnerabilities across large and complex codebases.
• Design secure architectures, perform comprehensive threat modeling, and lead penetration testing and code reviews on both web and mobile applications to maintain the highest levels of security.
• Partner with development, operations, and architecture teams to deeply embed security into DevOps practices and foster a culture of continuous security awareness throughout the organization.
• Lead security education initiatives by delivering clear, actionable training and documentation to cross-functional teams, and by driving vulnerability remediation efforts with stakeholders of varying technical backgrounds.
• Collaborate with global product and engineering teams, business leaders, and third-party security vendors to interpret vulnerability reports and coordinate effective security solutions and disclosure programs.
• Advise stakeholders on prioritizing vulnerabilities, implementing secure coding standards, applying cryptographic techniques, and adopting industry-leading security protocols and compliance practices.

What you will bring:

• Over 8 years of experience in web application security, with deep technical knowledge of both common and advanced security vulnerabilities, exploitation techniques, and practical remediation strategies.
• Proven expertise in applied cryptography, threat modeling, vulnerability assessment (including CVSS scoring and penetration testing), as well as secure software development practices across SSDLC and CI/CD pipelines.
• Experience implementing and maintaining security tools and processes for large-scale codebases (such as SAST, SCA, DAST, container scanning), and providing secure coding education to developers.
• Strong programming skills (preferably in Python), with the ability to explain complex security topics clearly to diverse technical and non-technical stakeholders.
• Demonstrated ability to work cross-functionally in collaborative environments, contributing to responsible disclosure, bug bounty, and vulnerability management programs, as well as securing cloud and SaaS environments at scale.

Why Ivanti?

• Remote-friendly, flexible schedules: Empower excellence in every setting and elevate human potential.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s  Mission and Core Values.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to talent@ivanti.com—​we’re happy to help.

Ready to make your mark?
Apply today and shape the future of Everywhere Work with Ivanti!

#L1-SHUBHANGI

Are you an experienced Staff Security Engineer driven to deliver cutting-edge security solutions and champion technical excellence? At Ivanti, you will play a pivotal role in shaping the future of secure digital work by designing and enhancing world-class products used across the globe. Join our dynamic, collaborative team and make a meaningful difference—helping organizations thrive securely in a fast-paced, ever-evolving digital landscape. Your expertise will help safeguard countless users, while empowering innovation at every level.

Why this role matters

As a Staff Security Engineer at Ivanti, you play a crucial role in safeguarding our products and users against evolving threats. Your work ensures trust and resilience in our technology, helping organizations worldwide operate securely and innovate with confidence.

What you’ll do:

• Manage the integration of security best practices throughout all phases of the software development lifecycle, ensuring robust protection of Ivanti’s products, services, and IT assets.
• Build innovative and scalable security tools, processes, and solutions to proactively detect, remediate, and mitigate vulnerabilities across large and complex codebases.
• Design secure architectures, perform comprehensive threat modeling, and lead penetration testing and code reviews on both web and mobile applications to maintain the highest levels of security.
• Partner with development, operations, and architecture teams to deeply embed security into DevOps practices and foster a culture of continuous security awareness throughout the organization.
• Lead security education initiatives by delivering clear, actionable training and documentation to cross-functional teams, and by driving vulnerability remediation efforts with stakeholders of varying technical backgrounds.
• Collaborate with global product and engineering teams, business leaders, and third-party security vendors to interpret vulnerability reports and coordinate effective security solutions and disclosure programs.
• Advise stakeholders on prioritizing vulnerabilities, implementing secure coding standards, applying cryptographic techniques, and adopting industry-leading security protocols and compliance practices.

What you will bring:

• Over 8 years of experience in web application security, with deep technical knowledge of both common and advanced security vulnerabilities, exploitation techniques, and practical remediation strategies.
• Proven expertise in applied cryptography, threat modeling, vulnerability assessment (including CVSS scoring and penetration testing), as well as secure software development practices across SSDLC and CI/CD pipelines.
• Experience implementing and maintaining security tools and processes for large-scale codebases (such as SAST, SCA, DAST, container scanning), and providing secure coding education to developers.
• Strong programming skills (preferably in Python), with the ability to explain complex security topics clearly to diverse technical and non-technical stakeholders.
• Demonstrated ability to work cross-functionally in collaborative environments, contributing to responsible disclosure, bug bounty, and vulnerability management programs, as well as securing cloud and SaaS environments at scale.

Why Ivanti?

• Remote-friendly, flexible schedules: Empower excellence in every setting and elevate human potential.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s  Mission and Core Values.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to talent@ivanti.com—​we’re happy to help.

Ready to make your mark?
Apply today and shape the future of Everywhere Work with Ivanti!

#L1-SHUBHANGI

Are you an expert in Windows internals with a passion for low-level software engineering? At Ivanti, you’ll have the opportunity to develop and maintain critical Windows applications, services, and device drivers used by organizations worldwide to manage and secure their digital environments. As a vital member of our Secure Unified Endpoint Management team, you’ll shape both on-premises and SaaS solutions, ensuring seamless performance and security across all deployment landscapes.

Why this role matters

Ivanti is seeking a highly skilled Windows low-level software engineer who excels in Windows internals to develop and maintain Windows applications, services and has some Windows device driver development experience to work across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared across these different deployment environments.

What you’ll do:

• Manage Windows logo and certification pipelines (WHQL, SVVP, etc.) to ensure seamless installation, reliable operation, and ongoing compliance with industry standards.
• Build robust Windows applications, services, and device drivers using the Windows SDK & DDK, while establishing frameworks for service and driver stability across multiple Ivanti products.
• Design modernization strategies to adopt the latest Windows APIs, frameworks, and driver models for enhanced functionality and future-proofing of Ivanti's offerings.
• Partner with Product Managers and Technical Support to address technical issues, triage incompatibilities, and collaboratively define future features based on broad customer needs.
• Lead porting efforts to new hardware platforms, such as Windows on ARM, ensuring broad support for plugin hardware devices, networking, and PC platforms within product lines.
• Collaborate with cross-functional teams to optimize and enhance existing drivers—especially in storage and networking—for improved performance and reliability across platforms.
• Advise stakeholders on best practices for continuous delivery and quality assurance, promoting innovative solutions to maintain high standards of service and driver stability.

What you will bring:

• Bachelor’s degree in computer science or related engineering field
• 5+ years of Microsoft Windows software development experience using the Windows SDK for applications and Windows services.
• 2+ years of experience with Windows device driver development (including kernel-mode, and Windows Driver Model Drivers, Windows Driver Kit)
• Experience developing Windows applications & services
• Strong expertise in Windows Internals such as memory management, interrupt handling, I/O mechanisms, kernel/user mode boundaries, and multi-threading programming.
• Kernel-level debugging skills (live systems and using crash dump analysis using debug/PDB files, WinDbg, Static Driver Verified and other related tools)
• Strong team player with excellent communication skills
• Proven ability to design and architect solutions for enterprise environments
• Experience using Microsoft Azure DevOps (ADO) for tracking work items, bugs, and test cases
• Programming languages: C language, plus object-oriented programming language experience such as C++ or C#.
• Platforms/Runtimes: Windows x86, x64, ARM architecture & .NET
• Technologies: Windows application development, Microsoft SQL, Microsoft Visual Studio, GitHub
• Strong grasp of secure code development practices
• Unit testing & automation testing

These are added pluses:

• 2+ years of Cloud services/SaaS with Azure or AWS
• Technologies: IIS, Web Services, Web Development, Jira or ADO, TLS.
• Experience with Agile methodologies (Scrum or Kanban)

Why Ivanti?

• Remote-friendly, flexible schedules: Empower excellence in every setting and elevate human potential.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s  Mission and Core Values.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to talent@ivanti.com  —we’re happy to help.

Ready to make your mark?
Apply today and shape the future of Everywhere Work with Ivanti!

#L1-SHUBHANGI

Are you a skilled Senior Technical Writer passionate about transforming complex concepts into clear, engaging content for users worldwide? At Ivanti, you’ll power the next generation of workplace technology creating documentation and learning resources that help organizations thrive anywhere work happens. Join our collaborative, diverse global team and take your impact to new heights, supporting employees and customers in 23+ countries.

Why this role matters

As a Senior Technical Writer at Ivanti, your work empowers enterprise administrators and end-users to get the most out of our innovative IT solutions. By developing best-in-class documentation and learning media, you’ll ensure customers understand, adopt, and love our products driving trust, satisfaction, and continued success for organizations everywhere.

What you’ll do:

• Design, develop, and maintain comprehensive product documentation, such as administrator, installation, deployment, end-user, and developer guides (including API documentation), release notes, and more.
• Create engaging multimedia assets (audio and video tutorials) to enhance user experience and learning.
• Collaborate with fellow writers and cross-functional teams to plan, manage, and deliver release-based documentation projects.
• Gather insights from subject matter experts (SMEs) and work closely with scrum, UX, and localization teams to keep content accurate, effective, accessible, and globally relevant.
• Write, edit, and peer-review content with attention to clarity, consistency, and adherence to Ivanti’s standards.
• Monitor user feedback, continuously improving content to better serve our customers’ needs.
• Support localization for international markets and participate in ongoing initiatives to drive documentation innovation.

What you will bring:

• Bachelor’s degree in Engineering, English, or related field.
• 5-10 years of technical writing experience in the software industry (preferably SaaS).
• Expertise in modern authoring tools (such as Madcap Flare or similar XML editors) and experience working with GitHub and Azure DevOps.
• Strong knowledge of Agile methodology and software development workflows.
• Excellent written communication, with a natural, approachable style and exceptional attention to detail.
• High level of curiosity and ability to learn complex technical concepts quickly.
• Familiarity with SEO, Google Analytics, Power BI, and usability best practices.
• Ability to independently manage projects, prioritize deliverables, and meet deadlines.
• Collaborator with a global mindset who values diverse perspectives and teamwork.
• Experience with multimedia creation (like Camtasia), UX writing, and accessibility standards is a strong plus.
• Familiarity with endpoint management, service/asset management, HTML, CSS, Pendo, WalkMe, or Whatfix is beneficial.

Why Ivanti?

• Remote-friendly, flexible schedules: Supporting your best work—wherever you are.
• Competitive compensation & benefits: Customized wellness and financial plans for you and your family.
• Global teams: Connect and create with colleagues from over 23 countries.
• Learning & development: Access top-tier programs and tools to grow your career.
• Equity & belonging: Every perspective matters—we’re building a culture where everyone belongs.

What drives us

Ivanti’s mission is to elevate Everywhere Work by securing, managing, and automating IT for organizations worldwide. Through inclusive hiring, development, and a commitment to employee growth, we deliver world-class solutions with a focus on people and innovation.

Inclusion at Ivanti

Ivanti is committed to building a diverse, equitable workplace where everyone is welcome. We are proud to be an Equal Opportunity Employer and value every unique journey. If you need accommodations during the process, please contact us at recruiting@ivanti.com—our team is here to help.

Ready to make your mark?

Apply today and help shape the future of Everywhere Work with Ivanti!

#L1-SHUBHANGI

Responsibilities

We are seeking a Senior Full Stack Software Engineer to lead the development of cutting-edge AI-powered applications. In this role, you’ll work across the stack—building robust Python-based backends, developing intuitive frontends in React, and architecting scalable systems that handle high-throughput data and real-time AI model integration.

This is a hands-on technical lead position for someone passionate about building production-ready AI products that are fast, secure, and user-friendly.

• Design and develop full stack AI applications, integrating powerful AI models with seamless front-end user experiences.

• Build scalable, production-grade backend services and REST APIs using Python.

• Develop clean, performant, and reusable React.js components for modern web interfaces.

• Architect efficient and secure data workflows, leveraging PostgreSQL for transactional data and ClickHouse for analytics and high-performance querying.

• Collaborate closely with AI/ML engineers, product managers, and DevOps to bring models to life in real-world applications.

• Lead architecture discussions and set engineering best practices across the stack.

• Optimize application performance, scalability, and reliability across backend and frontend systems.

• Mentor junior developers and contribute to a culture of engineering excellence.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Computer Science, related field, or equivalent practical experience. We value both traditional education and self-taught expertise.

• 5+ years of professional software development experience, with significant exposure to both frontend and backend technologies.

• Expertise in Python, with a strong understanding of building APIs, microservices, and data pipelines.

• Proven experience developing production-ready frontend applications using React.js (or similar frameworks).

• Deep knowledge of REST API design and integration patterns.

• Experience working with PostgreSQL and ClickHouse, or similar relational and analytical databases.

• Familiarity with integrating AI/ML models into applications (directly or via APIs).

• Strong understanding of software architecture, scalability, security, and system design.

• Experience with Docker, Kubernetes, and deploying to cloud environments (AWS, GCP, or Azure) is a plus.

Soft Skills / Personal Characteristics

• Excellent verbal and written communication skills; able to clearly articulate technical ideas and trade-offs.

• Strong sense of ownership, accountability, and leadership.

• Passion for AI and delivering impactful, data-driven software solutions.

• Comfortable working in a fast-paced, collaborative, and iterative environment.

• Willingness to mentor others and help raise the overall bar for engineering quality.

Job Req ID: 2319

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The AI/ML team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

• Lead and mentor a team of data scientists focused on developing and deploying ML solutions including GNNs, LLM-based applications, and fraud detection models.
• Define and drive the roadmap for AI/ML initiatives across Crunchyroll’s product and platform ecosystem.
• Guide the development of robust ML pipelines and infrastructure, working closely with data engineering, software engineering, and DevOps teams.
• Establish best practices for experimentation, model evaluation, A/B testing, and continuous learning in production environments.
• Work with stakeholders across business, marketing, security, and content teams to identify AI opportunities and translate them into actionable projects.
• Ensure responsible AI/ML development by emphasizing model interpretability, performance, and fairness.
• Own operational metrics around model impact, latency, cost, and system scalability.
• Foster a strong team culture centered on innovation, curiosity, collaboration, and continuous learning.

About You

We get excited about candidates, like you, because...

• Bachelor's or Master's in Computer Science, Statistics, Data Science, or a related quantitative field.
• 8+ years of industry experience in data science or applied ML, with 4+ years of people leadership experience.
• Proven track record of delivering production ML systems that solve real-world business problems.
• Deep knowledge of ML/AI frameworks (e.g., PyTorch, TensorFlow, HuggingFace) and experience with applied NLP, GNNs, GraphRAG, and embeddings.
• Experience building systems leveraging Graph Databases, Vector Stores (e.g., FAISS, Pinecone), and cloud-native ML stacks (SageMaker, Databricks, etc.).
• Strong technical leadership, with the ability to direct teams to develop optimal ML solutions and guide research-to-production lifecycle.
• Excellent communication and stakeholder management skills; able to translate between business and technical worlds.
• A passion for building high-performing teams, mentoring others, and fostering a learning-first environment.

About the Team

The R&D team is dedicated to developing, testing, and validating robust and scalable machine learning models that drive business objectives. Our focus includes enhancing operational processes through AI/ML solutions, such as trend analysis, anomaly detection, and the deployment of large language models (LLMs) for tasks like querying system health. Another major focus area is preserving, and improving customer experience and retention. We closely work with our stakeholders to ensure AI/ML objectives are clearly defined.

As our DevOps Engineer, you will be required to: 

• Manage operational aspects of the Envoy Global Azure CI/CD pipeline including source control, build systems, infrastructure, networking, deployments, and permissions management
• Work closely with Development, Data, Project Management, and Infosec teams to ensure management, operability, and security of Envoy’s applications hosted in Azure.
• Participate in architecture, requirements, and planning sessions with project owners and stakeholders.
• Design and deliver DevOps projects that ensure infrastructure is 24x7 operational as well as cost effective.
• Train and mentor DevOps engineers to meet Envoy Global’s growing requirements for the future.
• Participate in planning sessions and daily stand-ups with multi-region DevOps staff
• Proactive planning and organization to adjust to the flexible needs of Envoy Global’s business.
• Ensure business continuity and disaster recovery plans are tested and updated on an annual basis.
• Serve as an escalation point to help prioritize and resolve complex or urgent issues and incidents.
• Maintain relationships with vendors and contractors for services and maintenance of software and systems.
• Ensure 24x7 5x9s uptime for Envoy Global applications.

To apply for this role, you should possess the following skills, experience and qualifications: 

• Expert, hands-on experience in application builds, deployments, and troubleshooting: specifically, but not limited to: .Net and SQL Server frameworks (msbuild, dotnet, ssdt, dacpac).
• Strong communication (written and verbal), analytical, organizational, and problem-solving skills. Must be able to present complex information to technical and non-technical stakeholders.
• Experience working with these technology areas:
  • Source control and CI/CD tools (Git, Azure DevOps, MSBuild, Jenkins, TeamCity, Octopus Deploy, Harness, etc.)
  • Azure platform services, including Azure SQL, Service Bus, Key Vault, Blob Storage
  • AI Technologies including Claude, OpenAI, MS Foundry, LLM, etc.
  • Kubernetes clusters (experience in Azure AKS a plus)
  • Infrastructure as Code tools such as Terraform and ARM/Bicep
  • Content Delivery/WAF providers (Cloudflare, Akamai, MS)
  • Monitoring tool sets such as DataDog, Splunk, ELK
• Self-motivated, self-directed, and customer service-focused with the ability to multi-task and manage competing priorities in a fast-paced environment
• Excellent critical thinking and troubleshooting skills.
• Champion Change and Release management
• Ability to expand knowledge and learn new technologies.
• Be available 24x7 to assist in releases as well as operational or security incidents.
• 3 - 6 years of DevOps experience with a focus builds and deployments, preferably in an Azure environment using infrastructure as a code deployment platforms (Git, Terraform, ARM, CloudFormation) and .net/agular builds and deployments using various tools including TeamCity, Git Runners, Octopus, Azure DevOps.
• Bachelor’s Degree in IT or related field
• Desired Certifications:  MCSE, ITIL, NIST, Azure Infrastructure/Architect (AZ-304,305,400,700).

Job Title: Scrum Master – Data

Location: Hyderabad (Swing-shift)
Department: Agile Project Management (APM)
Employment Type: Full‑Time

Position Overview

The Scrum Master – Data supports Agile delivery across Data Engineering teams by facilitating Scrum practices, maintaining execution discipline, and providing transparency into delivery health, metrics, and risks. This role partners closely with engineering leadership, product owners, and cross‑functional stakeholders to ensure work is planned, tracked, and delivered in alignment with organizational priorities and data roadmaps.

The ideal candidate combines strong Agile facilitation skills with operational rigor and a data‑driven mindset, enabling teams to deliver predictably while continuously improving Agile maturity.

Key Responsibilities

Agile Execution & Facilitation

• Serve as Scrum Master for one or more Data Engineering teams.
• Facilitate Scrum ceremonies as needed, including daily stand‑ups, sprint planning, sprint reviews, and retrospectives.
• Support sprint kickoff and sprint close activities, including sprint goal definition, confidence voting, and goal completion review.
• Promote consistent and effective application of Agile/Scrum practices while supporting continuous improvement.

Backlog & Delivery Management

• Monitor and maintain backlog health across Data teams, ensuring:
• PBIs, features, and epics are actively progressing
• Work items have clear ownership, status, and target dates
• Identify and surface delivery risks, stalled work, and dependency issues early.
• Track sprint velocity, feature progress, and epic completion trends.

Metrics, Dashboards & Reporting

• Maintain and review Agile and Data delivery dashboards.
• Collect and analyze delivery metrics such as:
• Epic and feature completion status
• Backlog quality and aging work items
• Upcoming and past‑due target dates
• Proactively communicate insights, risks, and trends to engineering managers and leadership.

Roadmap Alignment & Dependency Management

• Support alignment between initiatives, epics, features, and approved roadmap priorities.
• Partner with leaders to review capacity, sequencing, and feasibility of planned work.
• Identify cross‑team dependencies, blockers, and risks; assist in developing mitigation plans.

Operational & Leadership Support

• Participate in recurring operational, management, and roadmap review meetings.
• Provide leadership visibility into delivery health, process adherence, and improvement opportunities.
• Act as a trusted partner to engineering managers and product owners on Agile execution matters.

Qualifications

Required Qualifications

• Experience serving as a Scrum Master or Agile delivery role in a technology environment.
• Strong working knowledge of Scrum and Agile principles.
• Experience supporting multiple teams, backlogs, and delivery metrics.
• Excellent facilitation, communication, and stakeholder management skills.
• Comfort working in data‑centric or engineering‑heavy teams.

Preferred Qualifications

• Experience in Data Engineering, Analytics, Platforms, or similar technical domains.
• Experience working with Agile tools and dashboards (e.g., Azure DevOps or comparable platforms).
• Scrum Master or Agile certification (CSM, PSM, or equivalent).

Competencies & Skills

• Agile facilitation and coaching
• Delivery metrics and reporting
• Backlog and workflow management
• Risk identification and escalation
• Cross‑functional collaboration
• Attention to detail and execution discipline

Success Indicators

• Predictable sprint execution and improved delivery transparency
• Healthy backlogs with minimal aging or stalled work
• Early identification and mitigation of delivery risks
• Strong alignment between roadmap intent and execution outcomes
• High trust and collaboration with Data Engineering leadership and teams

This is a work-from-office / In-Office role based in our Hyderabad, India location.

We are looking for a Senior Software Engineer to join our team and work on the development of our SaaS product. In this role, you will lead the development of new features, improve system architecture, and ensure the scalability and reliability of our cloud-based software. You will collaborate with cross-functional teams to deliver high-quality software and contribute to the continuous improvement of the product.

Key Responsibilities:

• Architect and Design Software Solutions: Contribute towards design and architecture of new features for our SaaS product. Ensure that solutions are scalable, maintainable, and meet customer needs.
• Develop & Implement Features: Build and maintain robust and high-performing software solutions for our SaaS platform, writing clean, efficient, and testable code.
• Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and other engineers to define and implement product features, ensuring that business requirements and customer needs are met.
• Optimize and Scale: Continuously improve application performance and scalability, focusing on optimizing cloud-based resources and database performance.
• Maintain Code Quality: Write unit and integration tests, conduct code reviews, and ensure adherence to coding standards. Participate in code reviews and provide feedback on engineering best practices.
• Mentorship: Provide technical leadership and mentorship to junior engineers, helping them grow their skills and achieve their career goals.
• Troubleshoot and Debug: Investigate and resolve software issues, working with the support team to fix bugs and improve the overall user experience.
• Security & Compliance: Ensure the SaaS product complies with security best practices and regulatory standards. Implement security features to protect user data and sensitive information.
• Continuous Improvement: Stay up to date with the latest technologies and industry trends, and incorporate modern practices into the development process. Participate in the iterative process of refining and evolving the product.
• Documentation: Produce clear technical documentation to support the development, deployment, and maintenance of software systems.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience.
• Proven Experience: At least 8+ years of professional experience in software development, with significant experience working on SaaS products or cloud-based platforms.
• Programming Languages: Strong proficiency in languages commonly used for SaaS development (e.g., Golang, JavaScript, TypeScript, Python, Scala, Java).
• Cloud Platforms: Experience working with cloud platforms such as AWS, or Google Cloud, and an understanding of cloud architecture, microservices, and containerization..
• Database Management: Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB) and experience with database optimization.
• DevOps and CI/CD: Hands-on experience with CI/CD pipelines, containerization (Docker), and orchestration tools (e.g., Kubernetes).
• Agile Methodologies: Familiarity with Agile development processes and tools (e.g., Jira, GitHub).
• Version Control: Proficiency with version control tools like Git.
• Problem Solving: Excellent analytical and problem-solving skills, with a focus on delivering high-quality solutions.
• Communication: Strong written and verbal communication skills. Ability to communicate complex technical concepts to non-technical stakeholders.

Preferred Skills:

• SaaS Experience: Experience building, maintaining, and scaling SaaS applications, particularly in high-availability and high-traffic environments.
• Microservices Architecture: Familiarity with microservices architecture and cloud-native application patterns.
• Test Automation: Experience with test automation frameworks and practices.
• Security: Understanding of web application security, data encryption, and secure coding practices.
• Leadership: Previous experience mentoring or leading engineering teams.

This is a work-from-office / In-Office role based in our Hyderabad, India location.

Responsibilities:

• API Development: Design, implement, and maintain RESTful and gRPC APIs powering internal and external applications.
• Cloud Microservices: Architect and deploy scalable microservices in AWS/GCP/Azure using Kubernetes and modern DevOps practices.
• Data Pipelines: Build real-time and batch data pipelines, ensuring data accuracy, performance, and observability (EMR on EKS).
• Collaboration: Partner with cross-functional squad members to deliver features end-to-end, from concept to production.
• System Reliability: Optimize services for scalability, resilience, and high availability.
• Engineering Excellence: Contribute to architecture discussions, enforce coding standards, and drive best practices in CI/CD, testing, and monitoring.
• Security: Embed security and compliance into backend systems and data workflows.

Qualifications:

• Strong proficiency in Scala, Go, or Java and Python (experience with multiple is a plus).
• Proven experience with distributed systems, microservices, and event-driven architectures.
• Fundamental understanding of computer networking (including Wi-Fi), operating system, and database
• Hands-on expertise in cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker).
• Experience with Akka Streams/ Akka Actors.
• Familiarity with data engineering (ETL pipelines, real-time streaming with Kafka/Pulsar, batch processing frameworks).
• Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra, DynamoDB).
• Solid knowledge of CI/CD pipelines, testing frameworks, observability tools (Grafana, Prometheus, ELK).
• Strong problem-solving skills and the ability to thrive in an agile, squad-based environment.

Nice To Have:

• Functional programming experience in Scala.
• Experience with caching layers, distributed storage, and message queues.
• Familiarity with AI-powered developer tools such as ChatGPT, Cursor, GitHub Copilot, or similar to boost productivity.
• Contributions to open-source projects or personal projects showcasing backend innovation.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Role Summary

The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.

Key Responsibilities 

Team Management:

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.
• Develop and implement support processes and best practices to improve service delivery.
• Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
• Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

• Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
• Analyze incident trends and identify root causes of recurring issues.
• Collaborate with development and infrastructure teams to implement permanent solutions.
• Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
• Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

• Work closely with business units to understand their application needs and priorities.
• Liaise with vendors and third‑party service providers to ensure optimal application performance.
• Communicate effectively with stakeholders regarding application issues and updates.
• Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

• Identify opportunities for process improvements and automation within the support function.
• Lead initiatives to enhance application performance, reliability, and user experience.
• Stay updated on industry trends and emerging technologies to drive innovation.
• Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

• Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
• Ensure the maintenance of comprehensive support documentation and knowledge base articles.
• Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

• 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
• 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
• Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
• Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
• Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

• Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
• Excellent problem‑solving, analytical, and decision-making abilities.
• Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
• Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
• Strong customer‑centric mindset and commitment to service excellence.
• Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

• In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
• Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring tools, log analysis, and performance management platforms.
• Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
• Prior experience as an Application Support Manager or in a similar leadership role.
• Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

• May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
• Ability to work in a dynamic, fast‑paced, and high‑availability environment.
• Hybrid working model, depending on organizational requirements.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

Overview:   The Senior Software Development Engineer L4 is expected to successfully work through complex tasks independently, understand the intricacies of the software development life cycle, and display strong adherence to fundamental software engineering principles in the production of software. This position possesses a deep understanding of the computer’s architectural design and other issues like testing and scalability of software products.

Duties and Responsibilities:

• Work collaboratively to write high quality, testable code that meets the “Definition of Done” as it relates to team commitments;
• Utilize a “Test-First” approach to software development, where possible, in which the test is developed before the code; 
• Participate in design and code reviews with other engineers; 
• Create automated unit, system and acceptance tests and participate in test plan reviews; 
• Actively support and contribute to end of iteration demos;  
• Responsible for assigned integration, testing and deployment tasks; 
• Work with product management to scope and estimate product enhancements; 
• Design, implement, unit test software, and test software following defined processes;  
• Fix software defects (internal or customer reported) following defined process; 
• Actively foster continuous team improvement by being accountable for actions and continuously striving to become a better problem solver;
• Contribute to team retrospectives, helping to identify and resolve team impediments; 
• Write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections; 
• Actively participate in the change management process as business and technical scope is adjusted; 
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work.
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.
• On Call Policy: Participate in an on-call rotation to support critical issues, including outside standard business hours (evenings, weekends, and holidays), ensuring timely response and resolution as per defined SLAs.

Job Requirements:

Experience: 

• 5 to 8 Years of  hands on experience on Java/J2EE programming, especially on Java 8 features.
• Experience using latest frameworks like Spring, Spring Boot, Spring Rest, Spring Data, Spring Security and Hibernate.
• Experience on Angular is required
• Experience in Micro services architecture & development.
• Experience with SQL on any of the RDBMS – Oracle, PostgreSQL, My SQL.
• Hands on experience with development tools like Git, Gradle, Maven, Sonar, Jenkins, Antifactory etc.
• Experience with Test-driven development (TDD), code testability standards, JUnit/Mockito.
• Experience with DevOps practices and CICD model of development.
• Agile project experience along with working on Agile tools like JIRA/Azure DevOps.
• Must have the capability to work independently.
• Strong written and verbal communication skills.

Education:

• Bachelor's degree in computer science, Software Engineering, or Information Technology
• Master's degree or PhD in Computer Science, a related technical field, or equivalent practical experience preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Subject to inside environmental conditions.
• Travel for this position will include less than 10% locally usually for training purposes.