Okta- Solutions Engineer- SLED

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing 

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 3-5+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

#LI-San Francisco

#LI-RZ

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Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

About our team

The Studio team at Okta functions like an internal agency within the Marketing org. We are composed of creatives, strategists, producers and marketing managers alike. Our team’s focus is to lead the brand, tell powerful stories and inspire creative excellence. As a partner to the Digital team, we strive for shared KPIs, strategies and processes to activate our brand on our digital experiences and push the brand and business forward.

About this role

The Studio is looking for a passionate (Sr.) Designer, Digital to join our Digital Studio team to drive the creative experience on auth0.com with a knack for creating innovative, developer focused, product storytelling digital experiences. You are an expert in digital and web properties, love solving product stories through visual and UI designs, enjoy working with design systems, and collaborating with cross-functional teams to get projects launched. Reporting to the Digital Design Manager, you will be working with visual designers, UX, copywriters, digital strategists, and brand designers to deliver digital design solutions against creative briefs. You will collaborate with web producers and developers to launch innovative designs that tell Okta’s brand and product story on our websites.  

This role will be instrumental in collaborating with the Design Manager, to craft interactive and smart solutions that are on the cutting edge of digital designs. The right person for this role will be passionate about digital design and highly motivated to bring thoughtful ideas to the table. 

What you will do

• Work closely with the Design Manager, copywriters, UX designers, and extended teams on conceptual development, design and execution across key digital creative briefs
• Partnering with other senior designers on the team to elevate work with innovative prototyping (interaction, motion, and visual design)
• Clear understanding of project briefs and ability to craft thoughtful design solutions
• Articulate and present ideas in a clear and concise manner; accept constructive feedback and execute against it efficiently 
• Ensure the consistency of the brand and the highest quality of design across all projects
• Natural curiosity and passion to learn about and share insights on design and industry trends
• Think big while operating at the lowest level of detail

What experience you have

• BA or BFA in Art/Design or related field
• Extraordinary design skills
• World-class portfolio of work
• Strong communication presentation skills; proven ability to present to executives/leaders
• Highly organized and able to work collaboratively across multiple projects
• 5+ years experience designing in a digital creative agency or client-side group; B2B / tech experience is a plus
• Expert knowledge of Figma
• Expert knowledge of modern prototyping tools like Framer, Figma sites, etc.
• Experience with high-fidelity prototyping
• Motion design skills for web
• Familiar with the creative process, partnering with UX designers, copywriters, web production, and development teams
• Experience working in AEM and AI tools a plus
• Working knowledge of HTML and CSS, a big plus for JavaScript or other frameworks

Why you should be excited about this role

• We are a talented team of designers and writers who collaborate to solve business problems. 
• We enjoy collaboration and driving innovation
• We inspire each other to learn and grow every day

Why we are excited about you

• You are an inspiring, positive force of nature.
• You are always bringing new ideas to the table.
• You are passionate for design and keen to grow and take on new challenges to further professional development.

#LI - Hybrid

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Position Description: 

We believe Solutions Engineers at Okta are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates that can build sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology.  We believe in Okta’s Solutions Engineers empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilize both. As a Senior Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of Fortune 500 customers on what is possible using Okta’s Identity Platform. 

Job Duties and Responsibilities:

• Collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts
• Conduct research and discovery to understand customer requirements and communicate the business value of solving technology problems using cloud technology
• Execute the delivery of POCs for customers with complex use cases, collaborating with other Okta engineering teams as needed
• Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
• Prepare and deliver demos to showcase how the Okta platform meets customer’s business needs and use cases.  
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

Required Skills:

• • 5+ years pre-sales engineering experience
  • A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering
  • An ability to quickly and effectively communicate complex technical concepts via presentation, slides and whiteboard 
  • A Strong Understanding of Identity & Access Management (IAM)
    • SSO, MFA, SCIM, OAuth 2.0, OIDC, SAML, and LDAP.
    • Lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
  • A strong understanding of Zero Trust Architecture and core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
  • Hands-on experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
  • Experience with cloud platforms: AWS, Azure, GCP.
  • You are an elite communicator
  • Can identify, map, and manage multiple personas: IT admins, CISOs, architects, procurement, and legal.
  • Confident dispensing knowledge to a highly skilled and experienced audience
  • Typically 10-25% travel
  • Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.
•  
•  This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

#LI-Remote

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

LI#LS

P13976_3382181

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

JOB SUMMARY:

The Senior Field Service Engineer – RUPS Systems will specialize in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels. Strong troubleshooting skills and a commitment to delivering high-performance power solutions in data centers, hospitals, industrial facilities, and utility-scale environments are essential.

This is not a typical UPS engineer or technician role. In fact, a strong background in traditional static UPS systems may not be advantageous for this position. The ideal candidate will have relevant experience with mechanical systems, generators, and rotary equipment, and be comfortable commissioning complex power systems in the field. You will act as the front-line expert for bringing large-scale RUPS systems online, resolving technical issues, and training others. This role will also provide technical software and hardware troubleshooting support to the IEM customer base on-site throughout North America while performing start-ups, retrofits, or preventative maintenance. The engineer will work closely with cross-functional IEM teams to integrate current and new technologies, commission complex generator and RUPS systems, optimize existing power infrastructure, and ensure seamless operation across our power products as defined by the customer's RUPS design and sequence of operations (SOO). This role will serve as the point of contact for all field service personnel related to RUPS startup, generator support, preventative maintenance, 24-hour emergency response, and remote technical assistance.

KEY RESPONSIBILITIES:

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies.

• Follows a scientific step-by-step process to troubleshoot equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
• Works directly with 3^rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Perform functional tests, load tests, synchronization, and RUPS system validation.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear and related control systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely. 
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols. 
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• As required, travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Assists with project start-up and resolving punch list items found at the jobsite.  Work with the customer site superintendents or project managers to update punch lists and ensure jobs are closed out correctly.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.   Works with production, service and engineering teams to help resolve any deficiencies that are found.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
• Proven ability to manage complex power distribution projects, obtains great technical aptitude and has good communication skills. 
• Performs other duties as required by supervisor.

Power System Integration:

• Lead and support field integration of new RUPS and generator technologies with existing infrastructure, ensuring system compatibility and optimal performance.

System Optimization:

•  Analyze system performance and implement improvements to enhance efficiency, reliability and scalability of existing power systems on customer sites.  

TECHNICAL SKILLS:

• Proficiency in Power/automation programming languages and ladder logic (IEC, Python, Java, SQL, HTML)
• Strong hands-on experience with rotating equipment, diesel generator systems, and mechanical diagnostics.
• Experience with electrical troubleshooting, including relay testing, load bank setup, and flywheel system commissioning.
• Experience with load bank testing, grounding systems and protective relay testing.
• Ability to read and interpret electrical drawings, schematics, and one-line diagrams.
• Proficiency with diagnostic and testing tools - (oscilloscopes, megohmmeters, etc.)
• Experience and proficient with industrial power system controls and monitoring technologies.
  • Communication Protocols-(Modbus/TCP, OPC, DNP3, ARP, IoT, DHCP, HTTP and IP)
  • Familiar and Experience with the TCP/IP suite
  • Experience with the utilization of Loop2k and Modscan 
  • Ability to analyze and interpret engineering documents, codes, standards and technical procedures
  • Experience with RUPS power system controls engineering, including ATO programming in PLC’s, Protective Relays and HMI’s 
• Strong technical ability related to verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. 
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex power systems with field service personnel remotely or in person to resolve technical issues on a customer site.

BASIC QUALIFICATIONS:

• BSEE or MSEE
• Minimum 4 years of field experience working with RUPS-UPS power systems, rotary systems, or generator-based power systems.
• Prior experience in commissioning engineering, power systems integration, or generator field service strongly preferred.
• 4 years’ experience as an electrical engineer
• Professional Engineer (PE) License a Plus
• Proficient in Microsoft Office applications
• A strong desire to grow and develop with a passion for providing excellent customer service
• OSHA 10/30 certification
• NFPA 70E certification

SUPERVISION OF PERSONNEL:

• None 

PHYSICAL/MENTAL/ENVIRONMENTAL: 

Physical Demands:

            Activities:        Sitting – 20%               Walking/Standing – 80%

            Lifting:             Must be able to lift a minimum of 25lbs.

            Vision:             Long periods of working in the field on IEM equipment.  

Mental Demands:   Requires the ability to maintain attention to detail and focus on tasks despite potential interruptions and a busy work environment.

Environment: Work duties will be performed in the field on construction sites in hot or cold environments. 

Travel:    100%

Compensation:

The hourly range for this role is $50 -$55 per hour, based on location, experience, and qualifications.

BENEFITS: 

• Competitive salary and performance-based incentives.
• Health, dental, vision insurance and 401K.
• Paid time off and holidays.
• Professional development and training opportunities.

This job description outlines the key responsibilities and qualifications for the Field Service Engineer-RUPS systems. We are looking for someone ready to contribute to the success of our field service operations by bringing excellent technical, organizational and interpersonal skills to the team.

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

This position is to provide the Knowledge and Data Management Branch (KDM) of DEVCOM Chemical Biological Center located at Rock Island Arsenal, IL. KDM develops and maintains information systems for several government customers. The majority of the KDM mission supports the Joint Executive Program Office for Chemical, Biological, Radiological, and Nuclear Defense (JPEO-CBRND). This mission directly supports the acquisition programs for CBRN Equipment (CBRNE) for the Warfighter. KDM requires contractor support using non-personal services contracts to execute their mission of developing accredited information systems.

Western Door Federal is seeking a Software Developer – Intermediate at the Rock Island Arsenal, in Rock Island, IL. The objective of this work is to provide on-site support and be responsible for the day-to-day performance of the work/contract.

Responsibilities include, but are not limited to:

• Responsible for full-stack software development to include back-end database script artifacts (tables, indexes, functions, stored procedures, etc.), middle tier software code that moves data from databases, applies any business rules and responds to client requests, and client software that covers a wide range of user / data consumer interactions.
• Work under general technical direction, to develop, modify moderately to highly complex web-based applications.
• Design, code, test, debug, document, and maintain full stack web-applications.
• Work in a software development life cycle, apply security and vulnerability best practices, and require little or no instruction and guidance in performing routine tasks.
• Collaborate with other members of the DEVCOM CBC software development team, understand and implement change requests, have superb interpersonal and communication skills.
• Participate in team meetings with the government to improve understanding of the mission, tools, concepts, frameworks, and increase effectiveness in delivering software code.
• Develop and deliver C# and Microsoft .NET Software Code for DEVCOM CBC KDM. Includes proficiency with old and new Microsoft .NET Frameworks (.NET Framework, .NET Core, etc) There is legacy code that needs to be maintained. Some of the legacy code may need to be refactored, which may include re-writing to use newer framework versions.
• Work proficiently in the latest in library code for Microsoft .NET and demonstrate the ability to effectively apply Microsoft and other 3rd party library code written for .NET to delivered software code solutions.
• Develop and deliver Web Based Client Software Code for DEVCOM CBC KDM using HTML, JavaScript, CSS, and associated frameworks such as Bootstrap, jQuery, etc.
• Develop and deliver SQL Database Scripts for DEVCOM CBC KDM; includes developing SQL database scripts to create, remove, update database objects such as tables, indexes, stored procedures, user functions, etc. Scripts not only must account for changing the schema, but also transforming any data because of a schema change. Scripts must be written with database version control in mind. The IS solutions exist in several environments such as developer, test, staging and production on one or more devices. Therefore, the database in these environments may exist in various versions or states. Any developer or build machine should be able to run scripts from a given database version / state up to the latest.
• Review code based on the code review standards below "PRIOR" to request a code review. Regular, recurring, and continuous re-work within the AQL levels are cause for concern. Includes writing any applicable unit testing software code. Code review consists of software code that:
• Contains no errors or warnings using code analysis tools in use by the government.
• Passes builds and executes as intended.
• No style analysis errors or warnings.
• Passes all unit tests.
• Adheres to refactoring best practices. The government shall provide instruction, documentation, or publications. The standards are industry best practices for refactoring code and using published design patterns.

• Create, update, and deliver application documentation for DEVCOM CBC KDM. Application documentation includes any artifacts such as narratives, diagrams, flow charts, UML diagrams, etc that further describe design patterns, refactoring, of software code beyond comments, and inline documentation markup in the software code. All documentation will be evaluated for adherence to proper formatting, completeness, accuracy and ease of understanding.
• Other examples include, but are not limited to:
  • Application configuration guide
  • User guide/documentation
  • IA documentation
• Develop application documentation using GFP and government furnished software, stored and worked on government resources.

Basic Qualifications:

• Active Secret Clearance
• DoD 8570.01-M IAT Level I Certification
• Apply skills at a complexity level and velocity equivalent to three (3) years of paid experience in developing full stack web-based applications.
• Have effective technical, communication, skills, and experience to recommend design solutions and improvements that enhance the software cost, schedule, performance.
• Proficient with C# and Microsoft .NET Software Code for DEVCOM CBC KDM. Includes proficiency with old and new Microsoft .NET Frameworks (.NET Framework, .NET Core, etc)
• Proficient in the latest in library code for Microsoft .NET and demonstrate the ability to effectively apply Microsoft and other 3rd party library code written for .NET to delivered software code solutions.

• Proficient with developing web-based client software using HTML, JavaScript, CSS, and associated frameworks such as Bootstrap, jQuery, etc.

• Proficient with delivering SQL Database Scripts; includes developing SQL database scripts to create, remove, update database objects such as tables, indexes, stored procedures, user functions, etc. versions or states.

• Excellent attention to detail.

• Excellent written and oral communication skills.

Desired Qualifications:

• Bachelor's Degree, or higher, in Computer Science, Information Systems, Information Technology, or a similar program.

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

Senior Digital Designer, Digital + Brand
US-based, remote position

Real Chemistry is looking for a Senior Designer, Digital & Brand who knows great design isn’t just about making things look good. It’s about creating work with clarity. This role is for a designer who obsesses over the details and keeps asking “what if?”

Your mission:

Help us create work that people remember.

We’re looking for a Senior Designer, Digital + Brand who knows great design isn’t just about making things look good. It’s
about creating work with clarity. This role is for a designer who obsesses over the details, keeps asking “what if?” and can
move fluidly between digital experiences and brand expression.

Your mission is to create standout digital work that connects with people — all in service of making the world a little
healthier.

Who you are:

You’re design-obsessed and deeply invested in craft. You live and breathe creativity and care about quality. You have a
strong foundation and know the essentials inside and out: hierarchy, pacing, scale, composition and typography. You
understand how to use grids and when to break them. And more than shaping how something looks, you think about how
people move through the experience, engage with it and respond to it.

You also know how to translate brand ideas across formats. You’re comfortable developing visual identities, extending
brand systems and designing polished print materials with the same level of rigor you bring to digital work. You
understand that the best designers don’t think in channels — they think in systems, stories and how a brand shows up
consistently everywhere.

You bring your own ideas to the table, but you also take direction well and use feedback to make the work better.

And yes, your biggest weakness might be that you won’t stop until it’s right.

What you’ll do:

• Bring ideas to life through strong visual thinking, storytelling and execution across digital and brand
touchpoints.
• Design campaign websites, microsites and landing pages that are visually compelling and designed to perform.
• Develop and extend brand identities across campaign and corporate expressions.
• Design with user behavior in mind by thinking through how people engage.
• Think beyond the static layout, you’ll design for responsive behavior across desktop, tablet, and mobile.
• Create page layouts and content systems that guide users through a clear story.
• Translate strategic and verbal ideas into ownable visual territories, identity directions and design frameworks.
• Create flexible visual systems that maintain consistency across web, social, print and experiential applications.
• Contribute to design concepting and development, not just execution.
• Collaborate closely with writers, strategists, UX partners, developers and creative leads.
• Stay immersed in design, branding, digital and AI trends.
• Be a student of the craft: experiment with it, master it, enjoy it and help protect it.

Qualifications:

• A compelling portfolio highlighting expertise in digital design, branding, typography and foundational design
principles across both screen and print.
• 5+ years of experience in digital, brand or integrated design roles.
• Strong experience designing websites, landing pages and responsive digital experiences.
• Experience developing brand identities, extending visual systems and applying them across a range of
touchpoints.
• Understanding of digital best practices, including accessibility, responsive behavior and build feasibility.
• Expertise in design software (Adobe Creative Suite, Figma, etc.) and familiarity with AI design tools.
• Strong communication skills and the ability to clearly present design thinking and rationale.
• Comfortable collaborating with developers and speaking build language.
• Working knowledge of HTML and CSS, with the ability to design in a way that is informed by real-world web
behavior and constraints.
• Strong communication skills and the ability to clearly present design thinking and rationale.
• Experience creating prototypes.
• Bonus: Experience in agency environments.

Pay Range: $95,000-$120,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

CREATIVE DIRECTOR, ART

If you’re reading this, you’re probably scrolling on your phone. Perfect. Let’s talk.

The Weber Shandwick Collective (TWSC) is looking for a Creative Director-ART DIRECTION who lives and breathes the internet. If you have a running theory about the next big TikTok trend, can spot the next biggest creator or meme format before it’s viral, and obsess over how to break through in the new media landscape, you might just have found your calling.

This is a role for someone interested in working on some of the biggest brands in the world and crafting groundbreaking campaigns that spark joy, ignite shares, and earn a permanent spot in people’s lives. We want the kind of ideas that don’t just ride a wave, but that create one.

Let’s be clear: this is not the job where you’re cranking out uninspired visuals and the same old rinse-and-repeat ideas. This is the job, and the agency, where ideas meet cultural currency. Where you’ll create the campaign that everyone shares before lunch. Where ideas become award-winning work that’s discussed around the country.

So, let’s talk specifics.

What You’ll Do

• Create magic: You’ll drive ideation of attention-grabbing ideas. You’ll work alongside various disciplines from strategy to account to media relations and analytics (to name a few) to ensure your ideas feed algorithms and transcend platforms.
• Own the voice, balancing art and strategy: Be a guardian of the visual identity of the brand and for each campaign you work on. Stay playful, but always purposeful. Your visuals and ideas won’t just entertain, they’ll deliver results.
• Be a builder: You’ll mentor and manage folks on our creative team—helping shape our next generation of creative talent imbuing them with a keen eye for storytelling and a focus on craft.
• Be the pulse of culture: Research platforms, subcultures, emerging media, and niche communities to unearth untapped opportunities. You need to know before anyone else what Gens Alpha and Z are doing on social channels, why brands are jumping all over a meme, what conversations are capturing the attention of journalists (and why) and who is poised to become the next big thing in the cultural conversation. These inputs will shape the ideas you develop and bring to teams and clients.

What You’ll Bring

• Obsessive curiosity: About trends, people, platforms, memes, and the mechanics of why certain things just work.
• A social media sixth sense: You know which platforms matter most, what kind of content works where, and how to surprise people in their scroll.
• Pop culture proficiency: From mainstream moments to niche internet corners, you stay plugged into what everyone’s talking about, and what they’re about to.
• Experience: 10 years art direction and/or design experience, especially if you’ve worked on earned campaigns, digital campaigns and social-first campaigns or for culturally relevant brands. You’ll of course need to work quickly and accurately within all aspects of Adobe Creative Suite (Photoshop, InDesign, Illustrator) as well as presentation software (PowerPoint). Bonus points for illustration, After Effects, photography, retouching, filmmaking, videography, editorial, animation, HTML.
• A sense of humor: If you can’t laugh at yourself (or at least at the internet), we’re not the place for you.

Why You’ll Love It Here (Other than the Snacks)

• You’ll work with some of the best creatives in the business, a team fueled by bold ideas, cultural insights, and enough caffeine to power a small city.
• You’ll have the freedom to experiment, fail forward, and redefine what “earned-first creativity” means.
• You’ll create work that matters to brands, to audiences, and to culture at large.

Final Thought (Because We’re Big on Storytelling)

This job isn’t just about understanding what makes good images. It’s about being the creative who reshapes how brands communicate in this endlessly scrolling, algorithm-ruled world. It’s about showing up every day with fresh ideas and a love for the craft. And maybe, just maybe, it’s about finally justifying all the hours you spend on TikTok.

If this sounds like you, let’s create something worth bookmarking.

Send us your portfolio, résumé, and a list of the accounts and trends you’re loving right now. Because if we’re going to shape culture, we want to know you’re already in it.

Cue the end slate. Let’s make some magic.

Salary range:  $143,000 USD - $190,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-PV1 

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

CREATIVE DIRECTOR, COPY

If you’re reading this, you’re probably scrolling on your phone. Perfect. Let’s talk.

The Weber Shandwick Collective (TWSC) is looking for a Creative Director-COPY who lives and breathes the internet. If you have a running theory about the next big TikTok trend, can spot the next biggest creator or meme format before it’s viral, and obsess over how to break through in the new media landscape, you might just have found your calling.

This is a role for someone interested in working on some of the biggest brands in the world and crafting groundbreaking campaigns that spark joy, ignite shares, and earn a permanent spot in people’s lives. We want the kind of ideas that don’t just ride a wave, but that create one.

Let’s be clear: this is not the job where you’re cranking out uninspired visuals and the same old rinse-and-repeat ideas. This is the job, and the agency, where ideas meet cultural currency. Where you’ll create the campaign that everyone shares before lunch. Where ideas become award-winning work that’s discussed around the country.

So, let’s talk specifics.

What You’ll Do

• Create magic: You’ll drive ideation of attention-grabbing ideas. You’ll work alongside various disciplines from strategy to account to media relations and analytics (to name a few) to ensure your ideas feed algorithms and transcend platforms.
• Own the voice, balancing art and strategy: Be a guardian of the tone of voice of the brand and for each campaign you work on. Stay playful, but always purposeful. Your visuals and ideas won’t just entertain, they’ll deliver results.
• Be a builder: You’ll mentor and manage folks on our creative team—helping shape our next generation of creative talent imbuing them with a keen eye for storytelling and a focus on craft.
• Be the pulse of culture: Research platforms, subcultures, emerging media, and niche communities to unearth untapped opportunities. You need to know before anyone else what Gens Alpha and Z are doing on social channels, why brands are jumping all over a meme, what conversations are capturing the attention of journalists (and why) and who is poised to become the next big thing in the cultural conversation. These inputs will shape the ideas you develop and bring to teams and clients.

What You’ll Bring

• Obsessive curiosity: About trends, people, platforms, memes, and the mechanics of why certain things just work.
• A social media sixth sense: You know which platforms matter most, what kind of content works where, and how to surprise people in their scroll.
• Pop culture proficiency: From mainstream moments to niche internet corners, you stay plugged into what everyone’s talking about, and what they’re about to.
• Experience: 10 years copywriting experience, especially if you’ve worked on earned campaigns, digital campaigns and social-first campaigns or for culturally relevant brands. You’ll of course need to work quickly and accurately within all aspects of presentation software (PowerPoint). Bonus points for filmmaking, videography, editorial, animation, HTML.
• A sense of humor: If you can’t laugh at yourself (or at least at the internet), we’re not the place for you.

Why You’ll Love It Here (Other than the Snacks)

• You’ll work with some of the best creatives in the business, a team fueled by bold ideas, cultural insights, and enough caffeine to power a small city.
• You’ll have the freedom to experiment, fail forward, and redefine what “earned-first creativity” means.
• You’ll create work that matters to brands, to audiences, and to culture at large.

Final Thought (Because We’re Big on Storytelling)

This job isn’t just about understanding what makes good images. It’s about being the creative who reshapes how brands communicate in this endlessly scrolling, algorithm-ruled world. It’s about showing up every day with fresh ideas and a love for the craft. And maybe, just maybe, it’s about finally justifying all the hours you spend on TikTok.

If this sounds like you, let’s create something worth bookmarking.

Send us your portfolio, résumé, and a list of the accounts and trends you’re loving right now. Because if we’re going to shape culture, we want to know you’re already in it.

Cue the end slate. Let’s make some magic.

Salary range:  $143,000 USD - $190,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-PV1 

About this position:

We’re looking for a Senior SEO Manager to lead Later’s organic growth engine and drive measurable impact across demand generation. In this role, you’ll be both a strategic leader and a hands-on practitioner—developing and executing SEO strategies that grow qualified traffic, improve conversion rates, and strengthen Later’s authority in the creator and social media space.
Reporting to the VP of Demand Generation, you’ll own Later’s SEO roadmap, partner cross-functionally with Web, Product Marketing, and Content teams, and set high standards for technical and content-driven SEO execution. This is a critical, high-visibility role across all lines of business (Later Influence, Later Social, and Mavely) with direct impact on revenue growth and regular exposure to senior leadership. 

What you'll be doing:

Strategy

• Own Later’s full SEO strategy across technical, on-page, content, off-site, and AI search to drive sustainable, high-quality organic growth across all three lines of business.
• Define SEO goals, KPIs, and reporting frameworks that connect performance to revenue growth.
• Provide actionable insights to Demand Gen, the broader marketing team, and senior leadership on trends, opportunities, and performance.

Technical/ Execution

• Lead keyword research, content gap analysis, SERP opportunity assessments, and AI search opportunities to inform actionable strategy.
• Create and deliver SEO-driven content plans, including briefs, page structures, and leveraging proprietary data for E-E-A-T methodology.
• Execute advanced on-page optimizations (metadata, internal linking, schema, site architecture).
• Manage technical SEO initiatives—site speed, Core Web Vitals, structured data, crawl/indexation, and CMS optimization (Contentful).
• Build scalable frameworks for monitoring rankings, visibility, and performance across key search queries.
• Drive off-page SEO efforts, including authority-building strategies and high-quality backlink acquisition.
• Regularly audit and revitalize content for freshness, keyword alignment, and competitive differentiation.
• Partner with Analytics and Data teams to ensure Amplitude, GA4, and GSC insights fuel revenue-focused decisions.

Team / Collaboration

• Serve as Later’s SEO lead, collaborating with Web, Content, and Creative teams to deliver integrated campaigns.
• Partner with Content on an SEO-driven content plan, embedding E-E-A-T methodology and 10x competitor strategy.
• Partner with Web for technical SEO, site health, and on-site optimizations.
• Partner with Product Marketing to embed SEO into GTM motions and campaign planning.
• Mentor junior SEO contributors (current or future) and establish SEO best practices across teams.
• Contribute to weekly, monthly, and quarterly planning within Demand Gen and cross-functionally.

Leadership

• Act as the hands-on manager and subject matter expert for SEO at Later.
• Balance day-to-day execution with setting strategy, frameworks, and processes for scalable growth.
• Foster a culture of testing, learning, and continuous optimization.

Research/Best Practices

• Stay ahead of evolving SEO landscapes including AI search (GEO, SGE, Perplexity, ChatGPT Overviews) and voice/social search.
• Monitor competitors and industry leaders, identifying opportunities to differentiate Later.
• Share insights and evangelize SEO best practices across Marketing and Growth teams.

What success looks like:

• Within the first 90 days, you’ve delivered a full SEO audit, identified quick wins, launched initial priority initiatives, and built dashboards that clearly connect SEO performance to revenue.
• By 6 months, SEO is driving measurable growth in trials, mid-market/enterprise leads, and creator sign-ups, with best practices embedded across Content, Web, and Marketing.
• Later consistently ranks on the first page (and top 3) for high-priority keywords across all lines of business, with improvements in Core Web Vitals, site speed, and indexation.
• Later is recognized as an authority in the space, with high-quality backlinks, top-tier press mentions, and a scalable roadmap for continued growth in AI and emerging search channels.

What you bring:

• 5–7+ years of SEO experience with proven impact in SaaS, PLG, or B2B tech environments.
• Track record of driving measurable growth through SEO (traffic, conversions, pipeline).
• Advanced proficiency in on-page, off-page, and technical SEO.
• Hands-on experience with tools such as SEMrush, Ahrefs, Screaming Frog, Moz, GSC, GA4, Amplitude.
• Strong background with CMS platforms (preferably Contentful), including structuring and optimizing workflows.
• Experience managing authority-building efforts and backlink acquisition.
• Strong analytical skills; comfortable with keyword data, content performance, and attribution.
• Excellent communication and collaboration skills; able to influence across technical and creative teams.
• Familiarity with Generative Engine Optimization (GEO) and AI-powered search visibility.
• Experience in creator/social media marketing space.
• Knowledge of Google Tag Manager, A/B testing tools, or data visualization platforms (Looker, Supermetrics).
• Basic knowledge of HTML, CSS, and JavaScript.

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 130,000 - $ 155,000 USD

#LI-Hybrid

Summary:

We are seeking a highly motivated and analytical Cost Accountant to join our team at Gotion Inc's Illinois Manufacturing plant in Manteno, IL. The ideal candidate will have experience in analyzing manufacturing costs, preparing financial reports, and developing cost reduction strategies. Proficiency in Chinese is a plus.

Responsibilities:

• Analyze manufacturing costs and identify areas for improvement
• Prepare and present financial reports to senior management
• Develop and implement cost reduction strategies
• Track and monitor variances between actual and budgeted costs
• Maintain accurate records of all cost accounting transactions
• Work closely with the Cost Accounting Manager to ensure compliance with all accounting policies and procedures

Qualifications:

• Bachelor's degree in accounting, finance, or a related field
• 3+ years of experience in cost accounting
• Experience with manufacturing cost accounting principles and methodologies
• Strong analytical and problem-solving skills
• Excellent attention to detail and strong organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite

Nice to Have:

• Experience with ERP systems such as SAP or Oracle ERP

About Gotion 

Gotion, Inc. is a leading manufacturer of advanced battery technologies, committed to driving the clean energy transition. As we scale operations in Illinois, we seek talented individuals to join our dynamic and innovative team. 

Position Overview 

We are seeking an experienced and bilingual IT Manager to lead our IT network infrastructure initiatives in Manteno, IL. This individual will play a critical role in designing, implementing, and maintaining a secure and efficient IT network, ensuring seamless operations across our facilities. Fluency in both English and at least business level Chinese is required to support communication with global teams and vendors. 

Key Responsibilities 

• Network Infrastructure Management: Design, deploy, and manage (Cisco)LAN/WAN, Wi-Fi, and VPN infrastructure, ensuring network performance and security. 

• Team Leadership: Lead a team of IT professionals, providing guidance and ensuring alignment with organizational goals for Helpdesk, MES and Infrastructure. 

• Cybersecurity: Implement and monitor security protocols to protect sensitive data and prevent breaches following group standards and provide feedback to HQ on issues.  

• Global Collaboration: Serve as a liaison between the U.S. and Chinese IT teams to ensure alignment on global IT strategies and standards and reviewing with leadership before implementing. 

• System Upgrades: Oversee upgrades to hardware, software, and networking equipment in alignment with business needs and to learn and support all company-specific software solutions including but not limited to researching, procuring, implementing, and maintaining all companywide software. 

• Vendor Management: Manage relationships with IT vendors, ensuring optimal service levels and cost efficiency. 

• Compliance: Ensure compliance (ISO27001,TISAX)with local and international regulations, including data protection and privacy laws (GRC) 
• Helpdesk Support: Provide escalation support for complex IT issues and ensure timely resolution. 

Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is a plus. 
• 7+ years of IT experience, with a focus on network management. 

• 3+ years in a leadership or managerial role. 

Technical Expertise: 

• Proficiency in managing Cisco, Juniper, or similar networking hardware. 

• knowledge Linux/Windows server and VMware 

• Strong knowledge of network security protocols, firewalls, and intrusion detection systems. 

• Familiarity with cloud-based solutions and hybrid IT environments. 

• Languages: Fluency in Chinese (Mandarin) and English (written and spoken) is mandatory for the international corporation

Soft Skills: 

• Strong leadership and project management skills. 

• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network 

• Excellent communication and interpersonal abilities. 

• Problem-solving and analytical thinking. 

The U.S. base salary range for this full-time position is $70,000 –$90,000, plus eligibility for bonus and benefits. Our salary ranges are determined by factors such as the role, level, and geographic location. The range listed in the job posting represents the minimum and maximum target salaries for this position across all U.S. locations. Actual compensation within the range will be influenced by the specific work location, along with factors such as job-related skills, experience, and relevant education or training. Your recruiter will provide more details about the specific salary range for your preferred location during the hiring process. Please note that the listed compensation reflects the base salary only and does not include bonus or benefits.

Summary:

We are seeking a highly organized and detail-oriented Accounts Payable Specialist to join our team at Gotion Inc's Illinois Manufacturing plant in Manteno, IL. The ideal candidate will have experience in processing invoices, managing vendor relationships, and ensuring timely payments. Proficiency in Chinese is a plus.

Responsibilities:

• Process vendor invoices accurately and efficiently
• Manage vendor relationships and resolve any discrepancies
• Ensure timely payments to vendors
• Maintain accurate records of all accounts payable transactions
• Prepare and analyze accounts payable reports
• Reconcile bank statements and identify any discrepancies
• Work closely with the Accounts Payable Manager to ensure compliance with all accounting policies and procedures

Qualifications:

• Bachelor's degree in accounting, finance, or a related field
• 2+ years of experience in accounts payable
• Experience with accounting software such as SAP or Oracle ERP
• Excellent attention to detail and strong organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite

Benefits:

• Opportunity to work for a growing global company
• Chance to make a real impact on the company's success