Product Marketing Jobs in Hyderabad.
All active Product Marketing roles based in Hyderabad.
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TECHNICAL SUPPORT SPECIALIST
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Technical Support Specialist
Role Overview:
Global Support is committed to excellence for our customers by providing legendary service on every support case. Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues. This position requires daily client contact through inbound calls, emails and messages from our customer portal. TSS team members determine the nature of a client’s request, prioritize the case appropriately and work diligently to resolve the case efficiently while exceeding client expectations.
Role Expectations:
- Ensure a high level of service and support, across multiple channels, by providing expert advice and support in a professional and confident manner.
- Efficiently prioritize, manage and resolve individual support cases within our ticketing system based on urgency and impact.
- Proactively monitor and follow-up on owned cases to guarantee timely resolution and high customer satisfaction.
- Develop a deep understanding of customer needs in order to effectively address and resolve issues, demonstrating empathy, professionalism, and a dedication to understanding and meeting customer needs.
- Adhere to team processes and best practices for case and queue
- Maintain product proficiency by engaging in continuous learning to stay updated on technological advancements that are relevant to our products and services.
- Ensure clear, concise, and timely communication of status updates and issues are provided to customers.
- Effectively articulate and escalate issues to Technical Support Engineers, while maintaining high standards of documentation and communication.
- Communicate technical information clearly and effectively to both technical and non-technical
- Openly communicate within the team to promote collaboration and leverage collective skills and knowledge to drive results.
Required Qualifications:
- 1+ years of related support/service experience, ideally in the SaaS space or equivalent
- Bachelor’s degree in computer science or equivalent degree
- Active command of the English language required
- Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.)
- Basic knowledge of Linux/Unix production environments, networking and security concepts
- Basic knowledge of databases including SQL
Additional Qualifications:
- Basic knowledge of high level computer languages (C/C++, Java, Perl, Ruby, Python, AWS)
- Experience working in complex, dynamic, fast-paced
- Email marketing or digital marketing software
- Strong written and verbal communication
- Soft skills:
- Teamwork
- Proactivity
- Attention to Detail
Company Summary
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalSenior CDP Operations Manager
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Senior CDP Operations Manager
Job Description:
As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment. This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.
Qualifications:
- Bachelor’s degree
- 2+ years’ experience in a data operations or CDP-related role
- Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
- Experience with identity resolution concepts and omnichannel data integrations
- Experience with database and data modeling across omnichannel inputs and internal systems
- Knowledge of requirements-gathering techniques and technical architectures
- Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
- Strong understanding of ESPs and marketing data environments
- Knowledge of data architecture, field mappings, and transformation logic
- Experience with data privacy compliance frameworks (GDPR, CCPA) preferred
Responsibilities:
- Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
- An understanding of database table structures, field mappings, data dictionaries
- Working with various data sources
- QC data reporting and/or data visualization dashboards
- Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
- Analyze and/or triage data issues
- Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
- Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
- Ensure downstream systems receive timely and accurate data.
- Clear communication of issues through JIRA as well as to Engineers and Solution Developers
- Support team as needed in evolving the platform and the monitoring strategies
- Assist where needed with the migration of data from legacy systems to new solutions
- Recommend solutions to improve, and gain efficiencies for new and existing database systems
- Help identify Platform (technology) Optimization and/or Enhancements
- Assist with answering client questions, research, and data requests
- Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
- Assist with teaching, training, and documenting platform features and usability
- Propose both technical and high-level solutions based on client requirements
- Communicate directly with clients around data issues, research questions, and new projects
- Discuss project and/or monitoring requirements with clients
- Prioritize client projects, issues, and daily data monitoring appropriately.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
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Apply to Zeta GlobalPlatform Operations Engineer
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A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment. The individual provides escalation support to Multiple Platforms and its Services. They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues. They are also responsible for communication to the end users.
Job Location: Hyderabad
Shift Timing: Rotational Shift (24/7)
Required Certification: RedHat certifications (RHCSA / RHCE)
Duties & Responsibilities:
- Fully functional and self-directed
- Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines.
- Analyze clients/team requests to solve short- and long-term technical issues.
- Engineer solutions to meet company’s SLA's and meet client expectations’
- Monitor and assist to tune applications in the environment through project initiatives, enhancements and integration.
- Perform upgrades of the applications in the Hosted environment.
- Provides formal mentorship
- High complexity assignments- owner
- Moderate complexity assignments - owner (1 or >)l
- Low complexity assignments - provide oversight/review
- Regularly lead self and others and/or established as Product SME and/or established as specialist
- Sees the whole picture and adjusts work accordingly.
- Mentors others with less experience.
- Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.
- Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation.
Required Qualifications:
Typically requires a minimum of 3 - 5 years of related experience in a professional job role with a Bachelor's degree in Computer Science or related field.; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
- Basic knowledge on OS, Database & Networking concepts.
- Excellent problem-solving and communication abilities
- Strong knowledge on linux administration & linux server administration
- Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP
- Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux
- Strong understanding on web servers, application servers, DNS & Mail servers.
- Should be good at any of the scripting languages. Shell/Python
- Knowledge on configuration management tools like puppet, Ansible is a plus.
- Industry certifications for application/s being supported are a plus.
- Experience with configuring and managing zones.
- Experience providing day to day administration and monitoring of servers to include:
- Provide support to ensure Linux Servers are operational.
- Provide file and system security management, log analysis, and statistical report generation.
- Analyze Security Scans and assist with vulnerability remediation.
- Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
- Should be ready to work in rotational shifts.
Company Summary:
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
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Apply to Zeta GlobalMarketing Solutions Developer
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Marketing Solutions Developer
Job Description
The type of profile that would be required to fulfil this role is outlined below for a ##role name## with approximately 3 years of experience delivering personalised and interactive web experiences. This role sits at the intersection of front-end development and marketing technology, requiring strong JavaScript capabilities to enhance, customise, and troubleshoot dynamic web components integrated with marketing platforms.
The role will work on a variety of personalised web experiences including form customisation, dynamic content loading, API integrations, and behaviour overrides — using JavaScript as the primary tool to solve problems and implement creative solutions.
Key Responsibilities:
JavaScript-Driven Web Personalisation:
- Build and extend interactive web pop-ins using JavaScript in personalisation tools (e.g., Digioh).
- Override default form behaviour to support dynamic functionality like expiry timers, conditional rendering, and score-based image swapping.
- Parse encrypted query parameters and tokens to personalise landing page content.
- Incorporate third-party or remote data (e.g., dealer lists, product lookups) into forms via asynchronous JavaScript.
- Implement client-side tracking and event submission using custom JS logic in coordination with personalisation tags (e.g., P13n).
API & Integration Work:
- Fetch and handle remote data using RESTful APIs within JavaScript-driven experiences.
- Work with JSON payloads to populate form elements and build dynamic UI elements.
- Bridge the gap between client CRM systems and the Zeta platform using front-end scripting where required.
Technical Troubleshooting & Investigations:
- Debug issues with form behaviour, lead delivery failures, or API responses using browser developer tools and techniques such as network inspection and console logging.
- Investigate and resolve anomalies in dynamic rendering, scoring logic, and tag-based tracking mechanisms.
- Assess new or unsupported client requirements and devise feasible JavaScript-based workarounds.
Required Skills & Experience:
- 3+ years’ hands-on experience in front-end development with a strong focus on JavaScript
- Deep understanding of JavaScript (ES6+), including async/await, event handling, DOM manipulation, and browser APIs
- Experience integrating with REST APIs and handling authentication, error states, and data formatting
- Solid HTML and CSS skills for customising and styling interactive components
- Familiarity with browser dev tools (Chrome/Edge) for inspecting issues and testing scripts
- Experience implementing custom business logic into web forms and overlays (e.g., Digioh or similar platforms)
Desirable Skills:
- Experience using JavaScript in a marketing context: web personalisation, form tracking, user targeting
- Exposure to customer data platforms or marketing automation tools (e.g., Zeta Marketing Platform, Adobe Target, etc.)
- Experience mediating API interactions via orchestration tools (e.g., Airflow) or writing client-side logic to handle fallback flows
- Knowledge of encoding/decoding encrypted query strings and URL-safe tokens
- Familiarity with campaign-based tools like Push Planet or CMS-driven landing pages
Soft Skills:
- Strong problem-solving skills and self-starting attitude
- Ability to balance technical perfection with pragmatic delivery
- Clear communicator, comfortable writing handovers and technical notes
- Willingness to dive into ambiguous requirements and turn them into structured, testable solutions
- Team player comfortable collaborating with cross-functional teams (e.g., delivery, campaign ops, technical account managers)
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
Ready to apply?
Apply to Zeta GlobalMANAGER, GLOBAL SUPPORT
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Manager, Global Support
Role Overview:
The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients. This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.
The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty. This Manager works as part of the overall Global Support Leadership team on a variety of projects, programs, cross-functional meetings/initiatives and other activities as assigned.
Role Expectations:
- Oversees a support team, ensuring high-quality service and support across multiple channels, while managing team performance against key service
- Ensures support team members are equipped with the tools and knowledge necessary to deliver world class support services.
- Works closely with Product Management E SRE in on-boarding new capabilities/products into Support.
- Motivates, develops, coaches, and leads team members in adherence with established
- Responsible for team operations, schedule management, and
- Prepares, monitors, and reports on defined performance
- Evaluates team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.
- Leads by example in providing exceptional service, mentoring the team, and fostering an environment of accountability and excellence.
- Supports improvement initiatives on standardization of process and adoption of global best practices.
- Involvement in interviewing, hiring, and
- Conducts staff and team member 1:1 meetings and
- Assists in the resolution of escalated situations initiated by clients and partners
- Monitors outgoing communication to clients on behalf of organization.
- Facilitates and maintains positive relationships with teams, clients and
- Collaborates with other departments to align support services with business needs and objectives, contributing to overall customer success and product
Required Qualifications:
- 6+ years’ minimum experience in customer support, supervisory, or equivalent experience.
- Bachelor’s degree in computer science or equivalent
- Active command of the English language Additional languages to support managing clients local regions may be required.
Additional Qualifications:
- Experience with internet development technologies and tools (HTML, XML, Web Services, API, relational data, etc.)
- Excellent communication and interpersonal skills, with the ability to manage customer relationships and team dynamics effectively.
- Demonstrates a passion for enhancing customer experience, driving organizational success, and ensuring employee satisfaction.
- Action-oriented with strong time management, organizational, analytical, and problem-solving
- Skilled in identifying and addressing the root causes of customer issues
- Collaborates effectively across functional teams, on a global
- Demonstrated employee development
- Proven success in building and growing effective teams
- Dependable, motivated, self-starter, with the ability to direct work efforts independently
- On-call availability as needed
Company Summary
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalLead Full Stack Engineer
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App Framework Team • 80% Backend / 20% Frontend • 8+ Years
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that unifies identity, intelligence, and omnichannel activation into a single platform – powered by trillions of consumer signals and one of the industry’s largest proprietary databases. Our enterprise clients use the Zeta Marketing Platform (ZMP) to personalize experiences at the individual level across every channel.
The App Framework team is building something foundational: an Agentic App Builder platform on top of ZMP that enables teams across Zeta to develop, deploy, and operationalize applications that integrate with ZMP’s core capabilities – identity, intelligence, activation, and measurement. Think of it as the platform that powers the next generation of applications at Zeta, with AI and agentic workflows built into the development experience itself.
As a Lead Full Stack Engineer, you’ll shape the architecture of this platform from the ground up. You’ll partner with product owners and engineering teams across the organization to understand what application builders need, design the backend services and APIs that make it possible, and build the frontend experiences that make it intuitive. You’ll own what you build end-to-end – from requirements through production operations – with a focus on architectural simplicity, developer experience, and operational excellence.
We develop using AI-assisted workflows (Cursor, Claude Code) and ship through continuous delivery. This is a rare opportunity to build a platform that fundamentally changes how applications are created at an enterprise scale.
What you’ll Do:
- Design and build the Agentic App Builder platform – the services, APIs, and developer tools that enable teams to create, deploy, and manage applications on top of ZMP fast and at scale.
- Build intuitive frontend experiences in React/TypeScript that make the platform accessible and productive for application builders.
- Ship continuously and confidently through CI/CD, with observability, resilience and reliability built in from the start.
- Embed AI/LLM capabilities into the platform to enable agentic application development and intelligent automation.
- Use AI-assisted development tools as a core part of your workflow to accelerate delivery while maintaining high quality.
- Collaborate with teams across Zeta to gather requirements, align on integration patterns, and ensure the platform meets real-world application needs.
- Mentor engineers, lead technical initiatives, and help establish the engineering practices and standards for the platform.
What We’re Looking For:
8+ years of software engineering with a track record of building and operating platform-level systems. You’re deeply proficient in at least two of Python, Java, Ruby, or Node.js, with solid React/TypeScript skills on the frontend. You understand what it takes to build developer-facing platforms in the age of AI.
You bring hands-on experience with AWS services and you’re comfortable operating in multi-tenant, compliant environments. Continuous delivery, test-driven development, and agile are disciplines you practice with conviction. You’re already using AI-assisted coding tools and you’re excited about building platforms that leverage agentic workflows.
You’re a strong communicator who thrives on cross-team collaboration. You enjoy working with product owners to define problems, proposing architectures, building alignment, and then delivering. You bring energy and curiosity to your work, and you elevate the people around you.
Nice to Have:
- Experience building agentic developer platforms, internal tooling, or app builder/low-code systems.
- MarTech or AdTech domain knowledge (DSPs, bid stream processing, data-intensive platforms).
- Familiarity with our data stores: MySQL, Snowflake, Aerospike, DynamoDB, S3.
- Experience designing plugin architectures, SDK/API frameworks, or extensible platform systems.
Tech Stack:
|
Backend |
Node.js, Python, Java, Ruby |
|
Frontend |
React, TypeScript, Ant Design System, Figma |
|
APIs |
REST, Thrift |
|
Infrastructure |
AWS, Kubernetes (EKS), S3 |
|
Data |
MySQL, Snowflake, Aerospike, DynamoDB, ScyllaDB |
|
AI Tooling |
Cursor, Claude Code |
|
Practices |
CI/CD, TDD, Agile, You Build It You Run It |
Why You’ll Love It Here:
- Build a foundational platform that shapes how every application at Zeta gets created – high-impact, high-visibility work from day one.
- AI-native engineering culture – agentic development is how we build, and you’ll be building the platform that brings it to others.
- Real ownership and autonomy. We trust our engineers to make great decisions and give them the space to do it.
- Collaborative, low-ego team that genuinely enjoys working together and learning from each other.
- Public company (NYSE: ZETA) with strong growth, competitive compensation, equity, and comprehensive benefits.
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
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Apply to Zeta GlobalCDP ETL & Database Engineer
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CDP ETL & Database Engineer
The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.
Responsibilities:
- ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
- Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
- Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
- Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
- Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.
Job Requirements:
- The CDP ETL & Database Engineer will be well versed in the following areas:
- Relational data modeling.
- ETL and FTP concepts.
- Advanced Analytics using SQL Functions.
- Cloud technologies - AWS, Snowflake.
- Able to decipher requirements, provide recommendations, and implement solutions within predefined.
- The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
- The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
- Participate in internal client project status meetings with the Solution/Delivery management.
- When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
- Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
- Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
- Familiarity with Jira for workflow , and time allocation.
- Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.
Required Skills:
- ETL – ETL tools such as
- Talend (Preferred, not required)
- DMExpress – Nice to have
- Informatica – Nice to have
- Database - Hands on experience with the following database Technologies
- Snowflake (Required)
- MYSQL/PostgreSQL – Nice to have
- Familiar with NOSQL DB methodologies (Nice to have)
- Programming Languages – Can demonstrate knowledge of any of the
- PLSQL
- JavaScript Strong Plus
- Python - Strong Plus
- Scala - Nice to have
- AWS – Knowledge of the following AWS services:
- S3
- EMR (Concepts)
- EC2 (Concepts)
- Systems Manager / Parameter Store
- Understands JSON Data structures, key value
- Working knowledge of Code Repositories such as GIT, Win CVS,
- Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
- Jira
Minimum Qualifications:
- Bachelor's degree or equivalent.
- 4+ Years' experience.
- Excellent verbal C written communications skills.
- Self-Starter, highly motivated.
- Analytical mindset.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+
identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-
Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalCampaign Manager
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Campaign Manager
Primary Job Responsibilities:
The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!
Role/Responsibilities:
- Gathering campaign requirements, timelines and finalizing briefing
- Coordinate with cross functional team to drive email development
- Managing the creative process if required
- Analyze provided html assets and revise where necessary
- Campaign configuration
- Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
- Quality Assurance and testing of campaign
- Campaign performance tracking & reporting
- Management of campaigns and communications of time, scope, cost
- Managing & maintaining campaign documentation
- Client and internal training on campaign process, platform tools & custom applications
- Campaign/trigger monitoring & issue resolution management
- Internal & external training of platform, tools & custom applications
- Day to day support of specific platform & custom applications for self-deployment clients
- Beta testing Product features and upgrades
- Active participation in internal and external calls to understand upcoming projects or campaigns.
Experience:
- 2+ years related full-time experience in customer support or client services environment
- Must have strong understanding of customer service standards
- Must have strong critical thinking skills
- Working knowledge of HTML/CSS
- Working knowledge on the relational database structure (primary and unique keys, sister table joins)
- Self-starter who requires minimum supervision
- Strong written and oral communication skills
- Must have the ability to multi-task and prioritize work independently
- Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
- Must have a high attention to detail with the ability to produce flawless work in rapid succession
- Must possess effective communication skills when speaking to technical and non-technical.
Not required but a plus:
- Knowledge and experience with basic Adobe Photoshop functionality
- Knowledge of email best practices
Qualifications:
- Bachelor's degree ( BTECH ) OR Masters ( MBA )
- Proficient in Microsoft Office applications, especially Excel and MS Word
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html
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Apply to Zeta GlobalBusiness Systems Analyst
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Business Systems Analyst
The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.
Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.
Principal Responsibilities:
- Lead project scoping:
- Gather and define project requirements
- Understand client workflows and business goals
- Elicit and comprehend use cases
- Learn existing technical and data infrastructure
- Conduct gap analysis between application and stated customer requirements
- Set expectations
- Think strategically to define solution recommendation:
- Collaborate with Architects and Developers
- Estimate project impact (resources / hours)
- Document recommended solution
- Support client team with presentation and review process
- Maintain Documentation
- Draft requirements documents/functional specifications
- Update changes throughout the project lifecycle
- Author and manage tickets for internal communication
- Contribute to successful execution and QA:
- Serve as internal SME on the solution
- Collaborate with development, QA and production support teams through project lifecycle
- Proactively identify and address project risks
- Support QA and UAT to ensure requirements are met.
Other Responsibilities:
- Become a product expert
- Manage multiple competing priorities through effective organization and communication
- Recommend and institute best practice and methodology and tools
- Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.
Qualifications:
- Management experience of similar roles
- Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
- Ability to understand and represent the needs of the end user in a software development environment.
- Strong consultative and advisory
- Excellent written and verbal
- Strong MS Office skills (Word, Excel, PowerPoint).
- Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
- Ability to communicate complex technical concepts to technical and non-technical.
- Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
- Web-services experience with RESTful APIs desired.
- 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
- Bachelor's Degree or higher in technology-related field or relevant experience in implementing.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-
Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalBusiness Systems Analyst
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Business Systems Analyst
The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.
Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.
Principal Responsibilities:
- Lead project scoping:
- Gather and define project requirements
- Understand client workflows and business goals
- Elicit and comprehend use cases
- Learn existing technical and data infrastructure
- Conduct gap analysis between application and stated customer requirements
- Set expectations
- Think strategically to define solution recommendation:
- Collaborate with Architects and Developers
- Estimate project impact (resources / hours)
- Document recommended solution
- Support client team with presentation and review process
- Maintain Documentation
- Draft requirements documents/functional specifications
- Update changes throughout the project lifecycle
- Author and manage tickets for internal communication
- Contribute to successful execution and QA:
- Serve as internal SME on the solution
- Collaborate with development, QA and production support teams through project lifecycle
- Proactively identify and address project risks
- Support QA and UAT to ensure requirements are met.
Other Responsibilities:
- Become a product expert
- Manage multiple competing priorities through effective organization and communication
- Recommend and institute best practice and methodology and tools
- Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.
Qualifications:
- Management experience of similar roles
- Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
- Ability to understand and represent the needs of the end user in a software development environment.
- Strong consultative and advisory
- Excellent written and verbal
- Strong MS Office skills (Word, Excel, PowerPoint).
- Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
- Ability to communicate complex technical concepts to technical and non-technical.
- Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
- Web-services experience with RESTful APIs desired.
- 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
- Bachelor's Degree or higher in technology-related field or relevant experience in implementing.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-
Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
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Apply to Zeta GlobalAssociate Solutions Consultant
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Associate Solutions Consultant
Responsibilities:
- Participate in the creation and delivery of customer presentations (Pitches, QBR’s, etc.) as well as and leading the client-facing demos of the Opportunity Explorer.
- Develop effective multichannel marketing playbooks with detailed capabilities, targeting, media tactics, measurement, and other executional guidance to support account growth and new business development
- Seek to understand the Client’s business problems and be a trusted strategic advisor to internal teams by drawing upon the full scope of Zeta marketing services, strategic and analytic consulting expertise, data and technology to solve clients' core business challenges.
- Have strong working knowledge of cross-functional team across Account Management, Analytics, Traders, Pricing Team, Email Team, Legal Team, Creative Team, Addressability Team, Data Cloud Team, Supply Team, and external vendors to manage engagement and escalations specific to opportunities
- Manage, process and coordinate the on-time delivery of winning client proposals addressing advertiser campaign goals.
- Develop and utilize proposal library to institutionalize and draw on insights from previous campaigns.
- Act as a trusted product and technology expert for the sales force and Zeta clients and prospects.
- Provide guidance to sales representatives and clients into the design and successful campaigns across digital media, social networks, email, video and mobile that will perform based on advertiser objectives.
- Participate in face to face client meetings and presentations as required.
- Communicate valuable market feedback back to the rest of the organization.
- Recommend appropriate site lists, audience segments using internal and external data sources based on campaign requirements.
- Support the development of new proposal materials covering new products and solutions for sales training and client presentations.
- Maintain and improve proposal quality, business standards, processes and systems.
- Use experience with a variety of advertising categories and understanding of what data and inventory work for advertisers.
- Use understanding of online ad campaign metrics and analysis, online advertising industry trends, technologies and pricing models (CPM, CPC and CPA).
- Use strong skills in working with Excel PowerPoint, SQL, and Tableau
- Use experience with Salesforce.com (or other CRM software).
- Support global sales team and respond to customer requests such as RFIs and RFPs.
Company Summary
Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain and grow customer relationships through actionable data, advanced analytics and machine learning.
Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly-rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce and Adobe.
Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.
Recent News
Zeta Global Recognized by The Relevancy Group as Industry Leader for the 4th Consecutive Year
Zeta Global is Recognized as a Visionary by Gartner for the First Time
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Apply to Zeta GlobalRole - Staff Software Engineer: Industry Assurance Platform
The Problem We’re Solving
Most disaster recovery is a checkbox. What happens when a ransomware attack doesn't just take down one server, but knocks out the entire ecosystem of suppliers and trading partners for weeks? In healthcare, that’s a catastrophe. We are building an industry-wide, high-availability trading platform that steps in when the primary systems fail.
What We Need You to Do
We are seeking a highly skilled and hands-on Staff Software Engineer to provide deep technical leadership within our engineering organization. This role is intended for senior technologists who excel at solving complex engineering problems, driving architectural excellence, and elevating the technical capabilities of the broader team.
The Staff Engineer operates as a senior individual contributor who influences technical direction, mentors engineers, and collaborates cross-functionally to deliver scalable, reliable, and high-quality software solutions. This role does not include direct people management responsibilities but carries significant technical ownership and organizational impact.
Key Responsibilities
· Technical Leadership – Design and implement scalable, secure and hig-performance software system; Lead complex technical initiatives spanning multiple teams or systems
· Hands-on Development – Contribute actively to codebase through design, development, code reviews and performance optimizations; Champion modern practices including automation, observability and resiliency
· Mentorship – Promote high standards in coding, testing, documentation and system design; develop technical talent by sharing knowledge
· Cross-functional collaboration – Partner closely with Product Management, Marketing, Operations and other stakeholders to translate business needs to technical solutions; Communicate complex technical concepts to non-technical audience
· Execution & Delivery – Provide leadership during planning, estimation & execution phases
Required Qualifications
· Bachelor’s degree in Computer science, Engineering or equivalent
· 8-10 years of experience in designing and building distributed software systems using Microsoft tech stack (.Net, C# )
· Experience in cloud services Azure/AWS Lambda, SQS, API Gateway, ECS etc.
· Hands-on experience with messaging systems like Kafka or Azure Service Bus
· Knowledge of Entity Framework, LINQ, PostgreSQL, MongoDB
· Implementing responsive UI using HTML5, CSS3, Angular
· Implementing CI/CD pipelines using Azure DevOps, GitHub Actions. Knowledge of Containerization and orchestration tools
· Implement testing strategies using unit, integration and API testing
Preferred Skills
· Multi-Cloud & Serverless Experience: Familiarity deploying applications on Azure & AWS specific services like Lambda and Step Functions (for hybrid-cloud orchestration)
· Leverage AI-powered tools - GitHub Copilot/Claude Code/Cursor - to accelerate delivery
· Exposure to AI/ML integration for predictive analytics
Impact of the role
Success in this role will be measured by technical outcomes — improved system scalability and stability, stronger engineering practices, accelerated delivery through mentorship, and effective collaboration across organizational boundaries.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
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Apply to GHX
Job Summary
The Software Engineer is responsible for designing, developing, testing, deploying, and maintaining software components that support Cision’s global SaaS platform. This role contributes to the full software development lifecycle and collaborates cross-functionally with teams across regions. The position requires solid technical knowledge, problem-solving skills, and the ability to deliver in a fast-paced, Agile environment.
Essential Duties and Responsibilities
Build high-quality, scalable, and maintainable software solutions
Participate in Agile ceremonies, sprint planning, and daily stand-ups
Contribute to system and application architecture discussions, ensuring scalable and maintainable design patterns
Collaborate with product managers, designers, and QA to deliver new features
Develop APIs and services with security, performance, and reliability in mind
Conduct peer code reviews and contribute to shared coding standards
Mentor junior engineers through code reviews, technical guidance, and knowledge sharing
Support deployment and operational monitoring of applications
Troubleshoot, debug, and optimize existing systems
Contribute to documentation and knowledge sharing within the team
As other duties are assigned
Minimum Qualifications
Bachelor’s degree in computer science, Engineering, or equivalent practical experience
3+ years of experience as a software developer/engineer in a SaaS or cloud-native environment
Proficiency in at least one modern programming language (e.g., Java, Python, C#, JavaScript)
Familiarity with cloud platforms (AWS, Azure, or GCP)
Experience with Git, CI/CD tools, and Agile software development
Strong verbal and written communication skills
Ability to work effectively in globally distributed teams
Preferred Qualifications
Experience with microservices architecture and API development
Exposure to containerization tools (e.g., Docker, Kubernetes)
Knowledge of secure coding practices and performance optimization
Familiarity with front-end frameworks (React, Angular) is a plus
Experience working in a private equity-backed or fast-growth SaaS company
Working Conditions
Global, distributed team environment with flexibility for remote work
May require occasional off-hours collaboration across time zones
Fast-paced setting with continuous delivery practices
Ready to apply?
Apply to Cision
Job Summary
As a Data Scientist, you will work within a cross-functional agile team contributing to the company's growth in a fast-moving environment. You will develop new tools and features by working closely with engineers, product managers, designers, and engineers. Ultimately, the goal is to help our users make smarter decisions. On top of that, you’ll have the support of a diverse, large team of data scientists working across all Brandwatch products to support your technical and career development. This role is open to people with a variety of professional and academic backgrounds and you can expect to develop your skills in a wide variety of techniques, including machine learning, statistical modelling, and computational linguistics.
Essential Duties and Responsibilities
Work with stakeholders to clarity and refine questions.
Collect, clean, and prepare data, generally this will be large volumes of text along with metadata and will often need to be handled with big data tools.
Build models to solve a range of different problems, such as text classification and clustering, automated insight generation, and time series analysis.
Develop evaluation methodologies, which will vary from those based around conventional classification metrics (such as precision and recall), to designing methods to evaluate how well your tool helps a user achieve a defined task.
Support engineers as your projects are shipped. Sometimes you will also help maintain and upgrade the tools and technologies you develop.
Perform other duties as required to support evolving business needs.
Minimum Required Qualifications
A good working knowledge of Python (or another modern programming language, with willingness to learn Python).
A solid understanding of statistics and/or machine learning.
Enjoy an experimental and iterative approach to building products.
An ability to communicate with non-technical stakeholders, or willingness to skill up in this area.
Preferred Qualifications
Working in a data science team.
Common data science libraries, such as Numpy, Scipy, Pandas, SKlearn, Spacy.
Big data tools, such as: Spark, Dask, MapReduce, or alternatives.
Cloud computing, for example: AWS EC2, S3.
Linux style shell commands.
Application prototyping frameworks such as Dash, or Shiny.
Ready to apply?
Apply to Cision
As a Staff Data Scientist, you will act as a senior technical leader and trusted advisor across multiple teams. You’ll guide stakeholders through the complexity of modern AI systems, with a particular focus on agentic AI architectures (including LangGraph, LangFuse, and related tooling), as well as broader machine‑learning strategy. This role blends deep technical expertise, consultative problem‑solving, and cross‑functional leadership.
You will often support several initiatives simultaneously, helping teams understand feasibility, scope, and risk while shaping high‑impact AI solutions that align with business needs. You’ll also mentor junior colleagues, elevate data‑science practices, and contribute hands‑on to the development of production‑grade AI systems.
What you'll do:
AI Consulting & Advisory
- Partner with product, engineering, and business teams to translate ambiguous problems into clear AI opportunities.
- Provide expert guidance on agentic AI, including workflow orchestration, evaluation, observability, and safety.
- Assess the complexity, feasibility, and expected value of proposed AI initiatives, helping teams prioritise effectively.
- Communicate trade‑offs, risks, and solution paths to both technical and non‑technical audiences.
AI & ML Solution Design
- Architect end‑to‑end AI systems that solve real business problems, from early discovery through deployment.
- Design agent‑based workflows, retrieval‑augmented pipelines, and ML‑powered automation.
- Define evaluation strategies, data requirements, and success metrics for AI features and products.
- Collaborate with engineering teams to ensure solutions are scalable, maintainable, and aligned with platform strategy.
Hands‑On Technical Work
- Build prototypes, proof‑of‑concepts, and production‑ready components using Python, modern AI frameworks, and cloud tooling.
- Develop and refine agentic AI workflows using LangGraph, LangChain, LangFuse, or similar frameworks.
- Implement machine‑learning models, retrieval systems, and data pipelines where needed.
- Contribute to internal libraries, tooling, and best practices for AI development.
Leadership & Mentorship
- Mentor junior and mid‑level data scientists, providing guidance on modelling, experimentation, and system design.
- Lead technical discussions, design reviews, and cross‑team collaboration sessions.
- Champion high standards for code quality, documentation, and reproducibility.
- Help shape the long‑term AI strategy and technical roadmap, through your technical knowledge on the art of the possible, and the business problems our clients face.
What you'll bring:
- Extensive experience in data science, machine learning, or applied AI, including hands‑on coding in Python and common data science libraries, such as Numpy, Scipy, Pandas, SKlearn, Spacy.
- Ability with prototyping frameworks such as Dash.
- Good working understanding of code version control with Git.
- Experience with big data tools, such as: Spark, Dask, or alternatives.
- Strong understanding of agentic AI, orchestration frameworks, and LLM‑based system design.
- Ability to evaluate project complexity, identify risks, and guide teams toward pragmatic solutions.
- Experience designing and delivering AI systems in production environments.
- Excellent communication skills and the ability to influence beyond your immediate team.
- Great mentoring skills.
- Comfort working across multiple projects and shifting priorities.
Nice to Have
- Experience with observability and evaluation tools such as LangFuse, Weights & Biases, or similar.
- Familiarity with agentic evals and prompt‑engineering patterns.
- Background in consulting, technical advisory, or cross‑functional leadership roles.
- Experience with cloud platforms (AWS, GCP, Azure) and modern MLOps practices.
Ready to apply?
Apply to Cision
Senior Software Engineer, Data Engineering
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About the Team
Data is at the foundation of DoorDash success. The Data Engineering team builds database solutions for various use cases including reporting, product analytics, marketing optimization and financial reporting. By implementing pipelines, data structures, and data warehouse architectures; this team serves as the foundation for decision-making at DoorDash.
About the Role
DoorDash is looking for a Senior Data Engineer to be a technical powerhouse to help us scale our data infrastructure, automation and tools to meet growing business needs.
You're excited about this opportunity because you will…
- Work with business partners and stakeholders to understand data requirements
- Work with engineering, product teams and 3rd parties to collect required data
- Design, develop and implement large scale, high volume, high performance data models and pipelines for Data Lake and Data Warehouse
- Develop and implement data quality checks, conduct QA and implement monitoring routines
- Improve the reliability and scalability of our ETL processes
- Manage a portfolio of data products that deliver high-quality, trustworthy data
- Help onboard and support other engineers as they join the team
We're excited about you because…
- 5+ years of professional experience
- 3+ years experience working in data engineering, business intelligence, or a similar role
- Proficiency in programming languages such as Python/Java
- 3+ years of experience in ETL orchestration and workflow management tools like Airflow, Flink, Oozie and Azkaban using AWS/GCP
- Expert in Database fundamentals, SQL and distributed computing
- 3+ years of experience with the Distributed data/similar ecosystem (Spark, Hive, Druid, Presto) and streaming technologies such as Kafka/Flink.
- Experience working with Snowflake, Redshift, PostgreSQL and/or other DBMS platforms
- Excellent communication skills and experience working with technical and non-technical teams
- Knowledge of reporting tools such as Tableau, Superset and Looker
- Comfortable working in fast paced environment, self starter and self organizing
- Ability to think strategically, analyze and interpret market and consumer information
- You must be located near one of our engineering hubs indicated above
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash India
Software Engineer, Data Engineer II
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About the Team
Data is at the foundation of DoorDash success. The Data Engineering team builds database solutions for various use cases including reporting, product analytics, marketing optimization and financial reporting. Team serves as the foundation for decision-making at DoorDash.
About the Role
DoorDash is looking for a Software Engineer, Data to be a technical powerhouse to help us scale our data reliability, data infrastructure, automation and tools to meet growing business needs.
You’re excited about this opportunity because you will…
- Own critical data systems that support multiple products/teams
- Develop, implement and enforce best practices for data infrastructure and automation
- Design, develop and implement large scale, high volume, high performance data models and pipelines for Data Lake and Data Warehouse
- Improve the reliability and scalability of our Ingestion, data processing, ETLs, Reporting tools and data ecosystem services
- Manage a portfolio of data products that deliver high-quality, trustworthy data
- Help onboard and support other engineers as they join the team
We’re excited about you because…
- 3+ years of professional experience
- 3+ years experience working in data platform and data engineering or a similar role
- Proficiency in programming languages such as Python/Kotlin/Scala
- 3+ years of experience in ETL orchestration and workflow management tools like Airflow
- Expert in database fundamentals, SQL, data reliability practices and distributed computing
- 3+ years of experience with the Distributed data/similar ecosystem (Spark, Presto) and streaming technologies such as Kafka/Flink/Spark Streaming
- Excellent communication skills and experience working with technical and non-technical teams and knowledge of reporting tools
- Comfortable working in fast paced environment, self starter and self organizing
- Ability to think strategically, analyze and interpret market and consumer information
- You must be located near one of our engineering hubs indicated above
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash India
Staff Software Engineer, Data Engineering
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About the Team
Data is at the foundation of DoorDash success. The Data Engineering team builds database solutions for various use cases including reporting, product analytics, marketing optimization and financial reporting. Team serves as the foundation for decision-making at DoorDash.
About the Role
DoorDash is looking for a Staff Software Engineer, Data to be a technical lead and help architect and scale our data reliability, data infrastructure, automation and tools to meet growing business needs.
You’re excited about this opportunity because you will…
- Own critical data systems that support multiple products/teams
- Develop, implement and enforce best practices for data infrastructure and automation
- Design, develop and implement large scale, high volume, high performance data models and pipelines for Data Lake and Data Warehouse
- Improve the reliability and scalability of our Ingestion, data processing, ETLs, Reporting tools and data ecosystem services
- Manage a portfolio of data products that deliver high-quality, trustworthy data
- Help onboard and support other engineers as they join the team
We’re excited about you because…
- 8+ years of professional experience as a hands-on engineer and technical leader leading multiple projects
- 6+ years experience working in data platform and data engineering or a similar role
- Proficiency in programming languages such as Python/Kotlin/Scala
- 4+ years of experience in ETL orchestration and workflow management tools like Airflow
- Expert in database fundamentals, SQL, data reliability practices and distributed computing
- 4+ years of experience with the Distributed data/similar ecosystem (Spark, Presto) and streaming technologies such as Kafka/Flink/Spark Streaming
- Excellent communication skills and experience working with technical and non-technical teams and knowledge of reporting tools
- Comfortable working in fast paced environment, self starter and self organizing
- Ability to think strategically, analyze and interpret market and consumer information
- You must be located near one of our engineering hubs indicated above
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.
Please see the independent bias audit report covering our use of Covey here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash India
Manager, Product Management
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Opportunity Overview:
We are looking for a dynamic Manager, Product Management to be part of the Clinical Intelligence product area within the Cohere platform and manage a team of Product Analysts, with full accountability from strategy to execution. Ultimately, your work will directly impact the growth and evolution of the Clinical Intelligence that powers all of our products. Reporting locally to the VP, General Manager India, this is a critical role that provides an uncommon opportunity to build new products and capabilities and to scale and evolve existing ones.
You should apply if you are a leader with a product mindset who delivers value to the business by inspiring teams to build and market solutions that really work for users and elegantly solve complex problems. You’ll sit in the center of strategy, design, engineering and operations to drive multiple levels of decisions, from what “north star” metric we should drive towards, to signing off on acceptance criteria on a new feature. You understand the market and the competitive landscape of AI in healthtech and are able to quickly synthesize, develop hypotheses, provide team direction and prioritize requirements for your products.
What you’ll do:
- Leads and mentors a team of Product Analysts, providing guidance, support, and fostering a collaborative, innovative product culture and customer centric product delivery
- Create an inclusive, energetic team environment that unleashes the potential of our people and contributes to the professional development and growth of team members
- Develop and oversees the creation of product roadmaps that outline key initiatives, features, and release timelines
- Collaborates with internal teams and stakeholders to ensure alignment of Clinical Intelligence platform goals with overall company objectives
- Establishes the product vision, strategy and roadmap in alignment with Clinical Intelligence platform goals and objective and deliver results by empowering cross-functional teams
- Take a design-first approach to developing product requirements, including partnering with design/ research, marketing, engineering and other teams to understand and evangelize user needs
- Leads and manages the entire product life cycle from strategic planning to tactical activities, if applicable
- Drives product design for new features and enhancements, plans the rollout, evaluates new opportunities, and creates new proposals aligned with business strategy and present insight to key executivesActs as a primary point of contact for product-related inquiries, providing updates and insights to internal and external stakeholders
- Conducts customer and market research, user feedback, usage, and competitive analysis to identify unmet market needs and complex new product applications
- Oversee the end-to-end product development process, making strategic decisions and solving complex challenges.
What you’ll need:
Must-haves
- 5+ years of experience in Product Management including at least 2 years managing people
- 3+ years working in healthcare and/or HealthTech
- Demonstrated expertise in ML/AI applications to healthcare problems
- Strong interpersonal, presentation, and communication skills
- Product mindset with a proven ability to deliver customer centric solutions
- A successful track record of co-creating seamless experiences in collaboration with stakeholders from customer facing and technology functions spread across the globe
Nice-to-haves
- Bachelor’s or Master’s degree in Computer Science or Engineering
- Experience working with globally distributed teams
Ability to commute/relocate:
- Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)
Interview Process*:
- Connect with Talent Acquisition
- Meet with the Hiring Manager
- Behavioral Interview(s)
- Case Study
- Interview with Senior Leadership
*Subject to change
About Cohere Health:
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.
With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.
Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.
The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
Ready to apply?
Apply to Cohere Health
Senior Manager, CRM Marketing, India & MENA
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About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the Role
Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for India and MENA—two of our fastest-growing regions. Based in Mumbai or Hyderabad, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.
You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.
You'll also act as a subject matter expert for India and MENA, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You'll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.
What You'll Do
- CRM Campaign Calendar Ownership: Own the CRM campaign calendar for India and MENA across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities.
- Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
- Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
- Regional Market Expertise: Serve as Crunchyroll's CRM market lead for India and MENA, advising on cultural nuances, local market behaviors, channel norms, and fan engagement opportunities.
- Localized Lifecycle Strategy: Provide regional inputs into India and MENA lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
- Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
- Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
- Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
- Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (mobile-first behaviors, regional languages/Hinglish, WhatsApp norms, payment behaviors, and device/telco ecosystem nuances) to evolve CRM campaign strategy and execution.
About You
We get excited about candidates who bring:
- 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
- Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
- Deep knowledge of Indian and MENA consumer behaviors, digital marketing platforms, and messaging ecosystems (especially WhatsApp, UPI-driven funnels).
- Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
- Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
- Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
- Passion for anime, entertainment, or fan-first brands is highly valued.
- Additional proficiency in relevant regional languages is a plus.
- Bachelor's degree in Marketing, Business, or related field.
About the Team
Our Lifecycle Marketing team designs personalized journeys that drive fan connection, engagement, and loyalty. Through data-driven insights and creativity, we activate the right experiences at the right time across channels—helping anime fans feel seen, understood, and inspired by Crunchyroll.
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
-
Courage. We believe that when we overcome fear, we enable our best selves.
-
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
-
Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Ready to apply?
Apply to Crunchyroll, LLC
Senior Technical Account Manager
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
Position Overview:
As a Senior Technical Account Manager (TAM), you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean’s success.
What You’ll Do:
1. Technical Consultation & Architecture Design
- Develop deep expertise in DigitalOcean’s product portfolio and the broader cloud ecosystem.
- Design, diagram, and plan infrastructure architectures tailored to customer needs.
- Conduct technical workshops and consultation sessions to empower customers.
- Stay updated with cloud infrastructure best practices and maintain relevant certifications.
2. Proactive Customer Engagement & Growth
- Manage and grow key DigitalOcean accounts, driving retention and expansion.
- Conduct QBRs to assess customer progress, evolving needs, and growth strategies.
- Identify cost optimization and performance improvement opportunities.
- Collaborate with internal teams (Engineering, Marketing, Account Management) to align on strategic goals.
- Monitor customer usage trends to proactively identify risks and opportunities.
3. Advocacy & Cross-Functional Collaboration
- Serve as the voice of the customer, influencing product development and support processes.
- Liaise with Engineering and Support teams to resolve escalations and technical issues.
- Deliver compelling presentations and training for customers, partners, and internal teams.
- Contribute to technical documentation and knowledge sharing initiatives.
4. Tooling & Efficiency
- Develop tools and scripts to improve TAM workflow and engagement efficiency.
- Stay current with industry trends to enhance customer engagement strategies.
What You’ll Add to DigitalOcean:
Technical Expertise:
- Strong experience in cloud infrastructure, Linux, distributed systems, and automation.
- Basic programming skills in a mainstream language (e.g., Python, Go).
- Knowledge of provisioning and deployment tools such as Terraform, Ansible, and Docker.
- Proficiency with at least one major cloud platform (AWS, GCP, Azure).
- Familiarity with version control (Git), SQL, CI/CD tools, and AI/ML infrastructure principles.
Customer-Centric Approach:
- Proven ability to deliver exceptional customer experiences and technical solutions aligned with business goals.
- Strong stakeholder management, prioritization, and expectation-setting skills.
- Analytical skills to monitor customer trends and identify growth opportunities.
- Experience advocating for customer needs and translating feedback into actionable insights.
Communication Skills:
- Strong verbal and written communication, capable of simplifying complex technical concepts.
- Experience delivering presentations and training sessions tailored to customer needs.
Adaptability & Initiative:
- Self-starter with a passion for technology and open-source projects.
- Quick to adapt to changes in the cloud ecosystem and improve solutions and engagement strategies.
Extra Credit / Preferred Experience:
- Prior experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in startup environments.
- Cloud certifications (AWS, GCP, Azure) and NVIDIA certifications for GPU and AI/ML.
- Networking (Cisco/Juniper), automation (Terraform, Ansible), virtualization (KVM, Xen), and database experience (MongoDB, MySQL).
- Familiarity with open-source technologies like Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
- Linux certifications (RHCSA/RHCE) and experience with large CRMs like Gainsight and Salesforce.
*This is a hybrid role
#LI-Hybrid
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Technical Account Manager
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.
Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.
This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.
As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.
What You’ll Do:
Technical Consultation & Architecture Design:
- Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
- Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
- Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
- Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
Proactive Customer Engagement & Growth:
- Manage and maintain DigitalOcean’s key accounts
- Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
- Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
- Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
- Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
- Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
Advocacy & Cross-Functional Collaboration:
- Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
- Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
- Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
- Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.
Tooling & Efficiency:
- Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.
- Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.
What You’ll Add to DigitalOcean:
Technical Expertise:
- Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
- Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
- Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
- Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
- Proven track record of successfully troubleshooting technical problems.
- Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
Customer-Centric Approach:
- Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
- Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
- Experience advocating for customer needs and translating feedback into actionable insights.
Communication Skills:
- Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
- Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
Adaptability & Initiative:
- Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
- Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
- Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.
Extra Credit:
- Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
- Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
- Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
- Linux certifications (e.g., RHCSA/RHCE)
- Experience working with large CRMs like Gainsight and Salesforce
*This job is located in Hyderabad, India
#LI-Hybrid
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Manager, Sales
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are seeking a Manager, Growth Account Management to lead and scale a high-performing team of Growth Account Managers based in India. This role is accountable for team performance across expansion, retention, and pipeline creation, while building strong operating discipline and durable cross-functional partnerships.
This is a senior people leadership role for an experienced manager who can balance strategy, execution, and talent development in a high-growth SaaS environment.
What You'll Do:
Team Leadership & Talent Development
- Lead, coach, and develop a team of Growth Account Managers to consistently deliver strong customer outcomes and revenue growth
- Set a high bar for account strategy, opportunity qualification, and execution quality
- Own hiring, onboarding, performance management, and career development for the team
Revenue Ownership & Execution Excellence
- Own team-level performance across expansion, retention, and pipeline targets
- Drive rigorous account planning, pipeline inspection, and forecast accuracy
- Coach complex deal strategy and support high-impact customer engagements and escalations
Operating Rhythm & Scale
- Establish and reinforce strong operating cadences including pipeline reviews, forecasting, performance reviews, and quarterly planning
- Use data and dashboards to manage performance, identify risk, and drive continuous improvement
- Partner with leadership to evolve processes, tooling, and coverage models as the team scales
Cross-Functional Leadership
- Serve as a senior partner to Marketing, Product, Solutions Engineering, Support, and Customer Success
- Drive adoption and execution of sales plays, PQL motions, and sales technology initiatives
- Represent the voice of the field in cross-functional forums to improve customer and revenue outcomes
Customer Impact & Standards
- Ensure the team delivers consistent value, strong customer experience, and long-term relationship growth
- Reinforce a customer-first, growth-oriented culture across the organization
- Lead by example in customer engagement, professionalism, and accountability
What You’ll Add to DigitalOcean:
- 7+ years of experience in account management, sales, or customer growth roles within SaaS or cloud infrastructure
- 3+ years of experience leading and scaling customer-facing teams
- Proven track record of driving expansion revenue, retention, and pipeline performance through teams
- Strong operational and analytical skills with experience managing through metrics and forecasts
- Excellent communication and stakeholder management skills, with the ability to influence across functions and regions
- Experience leading teams in India or managing globally distributed teams strongly preferred
- A decisive, hands-on leader who combines strategic thinking with execution discipline
This is a hybrid role based in either Hyderabad or Bangalore(India), depending on the candidate's preference.
#LI-Hybrid
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Assistant Manager/ Deputy Manager - Labelling
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Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
Role and Responsibilities
Role: Responsible for development and implementation of new and revised pharmaceutical drug product labeling for both pipeline and commercial products across global market (including FDA, EMA, Health Canada, GCC, APAC, LATAM, and other emerging regions) ensuring compliance with applicable regulations, guidelines, and company standards.
Key Responsibilities
- Oversee regulatory labeling activities across the entire product lifecycle from development through post-approval, ensuring timely submissions and adherence to international health authority requirements.
- Act as a subject matter expert for global labeling regulations, standards and best practices.
Responsibilities:
- Initiate and monitor the process for new and revised labeling requests according to internal procedures.
- Prepare and update labeling components such as SmPC, PIL, USPI, carton/container labels, and electronic formats (e.g., SPL, XML) for global submissions.
- Ensure regulatory compliance, accuracy, and version control of all new and revised labeling.
- Coordinate, monitor, and expedite labeling changes to meet established deadlines for HA submission and/or production schedules.
- Coordinating with artworks preparations team for development of label / cartons / package insert for submission purposes.
- Initiate and approve change controls for new and revised labeling.
- Participate in Azurity’s Labeling Management Review Committee (LMRC) weekly meetings to finalize and approve labeling.
- Develop collaborative and respectful relationships with internal and external customers, including but not limited to, Packaging Operations, Marketing, Medical Affairs, Regulatory Affairs, Supply Chain, and artwork and print vendors to develop labeling.
- Monitor and update the labeling tracker to ensure timely progress and adherence to project timelines.
- Monitor global regulatory changes, guidance documents, and safety updates that impact product labeling.
- Archive controlled label copies and master label files according to internal procedures.
Required Skills and Experience
- Ability to read, understand, and follow HA regulations and guidance documents related to labeling.
- Proven experience collaborating within cross-functional teams to achieve shared objectives.
- Strong attention to detail and ability to meet deadlines
- Highly skilled at prioritizing and managing multiple tasks simultaneously.
- Strong interpersonal skills and an effective communicator (phone, email, web-ex, video, in person)
- Strong sense of teamwork, ability to build collaborative relationships.
- Adept at identifying, addressing, and escalating issues promptly to ensure resolution.
- Familiar with Regulatory Information Management (RIM) systems like Veeva Vault and/or similar platforms.
- Ability to work with large datasets and detailed documentation.
Preferred Qualifications
- 8-12 years of pharmaceutical labeling experience.
- Bachelor’s/ Master’s degree in scientific discipline preferred.
By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.
Ready to apply?
Apply to Azurity Pharmaceuticals - IndiaManager, Medical Information
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Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
About the Role
The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity’s relevant therapeutic areas.
Key Responsibilities
- Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
- Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
- Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
- Develop and maintain a product knowledge database, including standard response letters (SRLs) and “frequently asked questions” (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity’s products
- Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
- Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity’s products
- Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
- Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
- Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
- Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
- Perform other Medical Information-related support and expanded functions, as required
Required Skills and Experience
- A minimum of 1 or more years’ professional experience in Medical Affairs/Medical Information in a pharmaceutical company or 3+ years in a contact/call center working on behalf of a pharmaceutical company
Preferred Qualifications
- An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor’s level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered
- Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred.
By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.
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Apply to Azurity Pharmaceuticals - IndiaMedical Affairs Manager – CORE Franchise
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Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
Brief team/department description:
Medical Affairs at Azurity Pharmaceuticals, a privately held company delivering innovative medicines for overlooked patients across 50+ countries, drives scientific and clinical initiatives with a portfolio of 30+ brands spanning 10 dosage forms and 9 therapeutic areas. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization. Working at Azurity offers a unique opportunity that combines the fast pace and growth opportunities of a startup with intellectual rigor and creativity.
The Medical Affairs Manager – CORE (Cardiovascular, Obesity, Renal, Endocrinology) is a Hyderabad-based office position within the Medical Affairs Department, reporting to the Medical Lead for the CORE Franchise. The Medical Affairs Manager is responsible for supporting medical strategy to support the safe, effective, and evidence-based use of the company’s products. This role serves as a scientific expert and key liaison between internal teams and external stakeholders, including healthcare professionals (HCPs), key opinion leaders (KOLs), and academic institutions.
Principle Responsibilities:
- Support integrated Medical Affairs strategy aligned with brand objectives and overall corporate priorities.
- Provide scientific and clinical expertise across the full product lifecycle, including pre‑launch planning, launch execution, and post‑marketing support.
- Ensure all medical activities are conducted in accordance with applicable regulatory, legal, compliance, and ethical standards.
- Support and sustain strong relationships with key opinion leaders (KOLs) and other external scientific stakeholders.
- Plan and Support advisory boards, investigator meetings, and scientific symposia to advance scientific understanding and gather actionable insights.
- Support the development, review, and approval of medical materials (e.g., slide decks, FAQs, training content, scientific response documents) and
- Support stakeholder engagement and education planning in close collaboration with Medical Leads and Stakeholder Engagement Lead
- Provide strategic medical input into congress planning, scientific content, and on‑site execution.
- Partner cross‑functionally with Clinical Development, Regulatory Affairs, Commercial, Market Access, and Pharmacovigilance to ensure aligned and effective execution of medical strategy.
- Support sales and internal teams through medical training, scientific education, and ongoing clinical guidance.
- Support real‑world evidence (RWE), investigator‑initiated studies (IIS), and post‑marketing studies in collaboration with Clinical Development as needed
- Collaborate with field medical team to analyze medical insights from external engagements to inform medical strategy and lifecycle planning
- Apply all Medical Affairs SOPs, regulatory, legal, and compliance guidelines while executing activities.
- Demonstrate adaptability, focus, and composure in fast-paced settings while operating with minimal direction.
Qualifications and Education Requirements
- Education:
- Advanced terminal degree (PharmD, PhD, MD, DO) OR other advanced medical degree (NP, PA, etc.) w/ 2+ years relevant therapeutic area clinical experience is required.
- Experience:
- 2-3 years relevant work exp (clinical, fellowship, or research experience) and/or related pharmaceutical industry work experience is required.
- Skills:
- Thorough knowledge or experience in cardiology and/or endocrinology is preferred
- Excellent interpersonal and communication skills with a passion for excellence
- Demonstrated ability to present effective and influential oral presentations
- Deep scientific expertise - stays abreast of data, treatment trends, and new information in the profession and ability to articulate therapeutic knowledge and translate expert feedback into appropriate insights
- Strong strategic and operational thinking skills, with the ability to manage effective networks
- Ability to work effectively in a time and independently
- Highly collaborative team player with experience working across cross-functional teams.
- Excellent organization skills and decision-making abilities. Skillfully plans, prioritizes, and executes multiple responsibilities and projects.
- Knowledge of relevant US healthcare systems, the evolving medical landscape, regulatory and payer environment, public health and industry trends.
- Proficiency in digital tools.
By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.
Ready to apply?
Apply to Azurity Pharmaceuticals - IndiaMedical Affairs Manager – Oncology
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Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
Brief team/department description:
Medical Affairs at Azurity Pharmaceuticals, a privately held company delivering innovative medicines for overlooked patients across 50+ countries, drives scientific and clinical initiatives with a portfolio of 30+ brands spanning 10 dosage forms and 9 therapeutic areas. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization. Working at Azurity offers a unique opportunity that combines the fast pace and growth opportunities of a startup with intellectual rigor and creativity.
The Medical Affairs Manager – Oncology is a Hyderabad-based office position within the Medical Affairs Department, reporting to the Medical Lead for the Oncology Franchise. The Medical Affairs Manager is responsible for leading and executing medical strategy to support the safe, effective, and evidence-based use of the company’s products. This role serves as a scientific expert and key liaison between internal teams and external stakeholders, including healthcare professionals (HCPs), key opinion leaders (KOLs), and academic institutions.
Principle Responsibilities:
- Develop and execute an integrated Medical Affairs strategy aligned with brand objectives and overall corporate priorities.
- Serve as a scientific and clinical expert across the full product lifecycle, including pre‑launch planning, launch execution, and post‑marketing support.
- Support and sustain strong relationships with key opinion leaders (KOLs) and other external scientific stakeholders.
- Plan and support advisory boards, investigator meetings, and scientific symposia to advance scientific understanding and gather actionable insights.
- Support the development, review, and approval of medical materials (e.g., slide decks, FAQs, training content) and support publication planning and execution (abstracts, posters, manuscripts) in close collaboration with Scientific Communications.
- Support stakeholder engagement and education planning in close collaboration with Medical Leads and Stakeholder Engagement Lead
- Provide strategic medical input for conference planning, scientific content, and on‑site execution.
- Partner cross‑functionally with Clinical Development, Regulatory Affairs, Commercial, Market Access, and Pharmacovigilance to ensure aligned and effective execution of medical strategy.
- Support sales and internal teams through medical training, scientific education, and ongoing clinical guidance.
- Support real‑world evidence (RWE), investigator‑initiated studies (IIS), and post‑marketing studies in collaboration with Clinical Development as needed.
- Collaborate with field medical team to analyze medical insights from external engagements to inform medical strategy and lifecycle planning.
- Apply all Medical Affairs SOPs, regulatory, legal, and compliance guidelines while executing activities.
- Demonstrate adaptability, focus, and composure in fast-paced settings while operating with minimal direction.
Qualifications and Education Requirements
- Education:
- Advanced terminal degree (PharmD, PhD, MD, DO) OR other advanced medical degree (NP, PA, etc.) w/ 1+ years relevant therapeutic area clinical experience is required.
- Additional oncology-specific certifications (BCOP, AOCNP) highly desirable
- Experience:
- 2-3 years relevant work exp (clinical, fellowship, or research experience) and/or related pharmaceutical industry work experience is required.
- Skills:
- Thorough knowledge or experience in Hematology/Oncology and/or Immunology is highly preferred
- Excellent interpersonal and communication skills with a passion for excellence
- Demonstrated ability to present effective and influential oral presentations
- Deep scientific expertise - stays abreast of data, treatment trends, and new information in the profession and ability to articulate therapeutic knowledge and translate expert feedback into appropriate insights
- Strong strategic and operational thinking skills, with the ability to manage effective networks
- Ability to work effectively in a time and independently
- Highly collaborative team player with experience working across cross-functional teams.
- Excellent organization skills and decision-making abilities. Skillfully plans, prioritizes, and executes multiple responsibilities and projects.
- Knowledge of relevant US healthcare systems, the evolving medical landscape, regulatory and payer environment, public health and industry trends.
By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.
Ready to apply?
Apply to Azurity Pharmaceuticals - IndiaStorable is looking for a Product Manager with a B2B SaaS background to set an outcome - oriented product strategy. Specifically, you will be working with a highly cross-functional team to transform Storable CRM product into an industry leading CRM service extensible to each of Storable’s platforms.
You will work with colleagues across product, design, marketing, engineering, client success, sales, and the senior executive leadership team to identify potential areas for improvement, define potential solutions and use data-driven, and lean start-up principles to drive measurable results. Your success will be measured by how well you drive to organizational success for Storable and for our customers.
What you’ll do:
● Transform a strong CRM product to a best-in-class solution, extensible to each of Storable’s products giving Storable yet another competitive edge in both Marina and Self-Storage industries.
● Lead a cross functional team of support, implementation, sales, marketing, product, engineering, product operations, business operations and design to build processes and coordinate successful rollouts of the Storable CRM on each of Storable’s platforms.
● Build relationships with storage operators to understand how we can better help their businesses save time and improve profitability through CRM products.
● Spend considerable time looking at customer behavior metrics from our tools and comparable experiences elsewhere. You will use that insight to validate the right direction for the product.
● Conduct market research and stay up to speed on the CRM industry to identify new products and potential revenue streams.
● In collaboration with Product Operation resources, ensure smooth rollout with maximum transparency across the organization.
● Communicate company-wide why you are making certain improvements, what you hope to learn from them, and how they fit into your overall strategy.
● Provide regular updates on projected milestones, progress, and results.
● Work closely with a product owner to identify opportunities and build a roadmap that strikes the right balance between business and customer value.
● Objectively measure and broadly communicate the impact of the strategic bets and delivered work.
What you’ll need:
● 7+ years product management experience in a B2B SaaS environment.
● Background in card payment processing preferred.
● Experience working with 3rd party vendors to achieve objectives.
● Strong cross-functional organizational skills to manage dependencies and mitigate risks to keep projects on track.
● Analytical, Understand how to predict, measure and communicate financial impact of changes
● Ability to navigate hard conversations and build consensus to produce desired outcomes for both Storable and our customers
● Communication skills to present to a variety of audiences the need for and value of a business case
● Resourcefulness in solving problems
● Comfort with both the art (user empathy, design) and science (analytics, statistics, structured hypotheses) of product management
● Experience working in a nimble product delivery organization where product, design, and engineering work in close collaboration
● Familiarity working with Agile Scrum methodologies, including the ability to write actionable and detailed user stories
● Manages projects independently
Ready to apply?
Apply to Storable
Account Executive, India
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The role
Reporting to the Regional Sales Director, you will be responsible for driving Telnyx’s expansion supporting the Indian market. This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by our marketing and BDR teams, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.
This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial..
Responsibilities
- Work with the Director of Sales to develop a sales strategy across the GCC region as you will own the region and have responsibility for delivering the revenue targets.
- Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
- Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.
- Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.
- Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.
- Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.
- Provide accurate reporting and forecasting based on results at each stage.
What we are looking for
- 3+ years of selling experience in enterprise consumption-based software platforms to the Indian market.
- Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).
- SaaS, or telecommunications industry experience.
- Proficiency in English both verbal and written fluency
- Proven track record of consistently exceeding quota.
- Impeccable written and verbal communication skills. You are a strong listener and communicator.
- Ability to identify and sell to C-Level targets, as well as across Product Development and IT contacts
- Adaptive and introspective; willing to learn, teach, lead and follow.
Bonus points for
- Telco, CPaaS, AI, UCaaS, CCaaS or SaaS new business sales experience
- Established relationships with customers that trust and respect your advice
- Proven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statement
- Experience with established sales methodologies such as Challenger, SPIN, MEDDPICC, etc
#LI-RH1
Ready to apply?
Apply to Telnyx
Product Launch Program Manager
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Who We Are
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Our Values
Customers
We relentlessly increase value for customer and do the right thing for them.
Action
We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
Team Spirit
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.
Excellence
We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.
About the Role:
This is a program management role focused on end-to-end product launch execution and roadmap governance—not product or engineering ownership. You’ll coordinate across Product, Marketing, Sales, and Customer teams to drive launch readiness and alignment.
You’ll also own and optimize Aha! Roadmaps, quickly becoming a power user and enabling adoption across teams. Success in this role means managing multiple cross-functional initiatives and ensuring launches are delivered on time, with strong alignment on scope, resources, and outcomes.
What You'll Do:
- Lead end-to-end product launch execution: planning, readiness reviews, stakeholder coordination, post-launch measurement, and process improvement
- Design and standardize launch frameworks, processes, templates, and KPIs across product lines
- Become an Aha! Roadmaps administrator: configure workspaces, create custom views/reports, manage integrations, train users, drive adoption
- Own roadmap governance cadence and ensure alignment across product teams and business units
- Develop and maintain standardized roadmap, portfolio, and launch dashboards for leadership visibility
- Manage the Product Master (catalog of offerings), including lifecycle tracking and portfolio rationalization
- Track dependencies, risks, timelines, and deliverables across multiple concurrent launches
- Facilitate launch readiness reviews and provide executive-level status reporting
- Influence stakeholders at all levels without direct authority
- Mentor others on product operations and launch management best practices
What You'll Bring:
- Required: Hands-on experience with roadmap/portfolio management tools such as Jira Advanced Roadmaps, Planview, ProductPlan, or similar platforms (you have configured views, created reports, and trained users)
- Required: Onsite work in Krakov, Poland once per month
- Bachelor's degree in business, marketing, operations, or related field (or equivalent experience)
- 5–8 years of program/project management, go-to-market operations, or product operations experience in a B2B SaaS or technology company
- Proven track record leading complex, cross-functional product launches from planning through post-launch measurement
- Strong facilitation, influencing, and executive communication skills
- Highly organized and process-oriented with ability to manage multiple concurrent programs
- Analytical mindset with ability to define metrics and translate insights into action
- Fast learner who can quickly master new tools and become a subject-matter expert
Ready to apply?
Apply to Billtrust India Careers
Staff Analytics Engineer
Location: Hyderabad | Department: Technology, Data
About the Role
Are you passionate about turning raw data into actionable insights and enabling data-driven decision-making? As an Analytics Engineer, you will play a critical role in shaping our data ecosystem and ensuring that our teams have access to accurate, well-structured, and timely insights.
You’ll collaborate closely with different business functions to design and implement scalable data models, track key performance metrics, and optimize data workflows. Your work will directly impact how we measure product success, marketing effectiveness, and customer engagement.
What You'll Do
Collaboration & Enablement
- Act as the Technical Lead for the team, taking ownership of our engineering standards and driving the rigorous application of best practices in data and semantic modeling.
- Partner with cross-functional teams to democratize data access and improve self-serve analytics capabilities.
- Partner with cross-functional teams to gather requirements and implement reporting/dashboards which allow those teams to improve performance
- Create and maintain clear documentation for data models, metrics, and best practices.
Data Engineering & Pipeline Optimization
- Use dbt (Data Build Tool) to build, test, and optimize scalable data models.
- Implement semantic models within our Business Intelligence platform
- Implement reports/dashboards in our Business Intelligence platform which leverage our semantic model
- Work with cloud data warehouses (BigQuery, Snowflake, or Redshift) to ensure efficient data transformation and storage.
- Implement automated data quality checks to maintain integrity and reliability across datasets.
What You’ll Need
Technical Skills & Experience
- 7+ years of experience in analytics engineering
- Strong SQL skills and experience working with data warehouses (BigQuery, Snowflake, or Redshift).
- Strong reporting/dashboarding skills leveraging a modern Business Intelligence platform with a Semantic Layer (Omni, Looker, Lightdash)
- Hands-on experience with dbt for data modelling and transformation.
Soft Skills & Collaboration
- Ability to work cross-functionally with different stakeholders.
- Excellent problem-solving skills and a structured approach to data challenges.
- Strong written and verbal communication skills to translate complex data concepts for non-technical stakeholders.
- Self-motivated and eager to optimize and automate data processes wherever possible.
Why Join Us?
We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.
Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Ready to apply?
Apply to RedpinJob Title: Director of Engineering, Customer Experience
Location: Hyderabad (Hybrid)
About the Role
Our goal is to become the leader in payments and embedded software for international property, making it faster, simpler, and safer to buy and sell property abroad.
Our new offering will cater to the different stakeholders involved in the process, from the buyers and sellers themselves to legal service firms and title companies to property management, banks and real estate agents. Underpinning this is the core platform, which is fundamental to the business's infrastructure.
As we expand into new geographies, the need to remain compliant and adhere to local regulatory standards, whilst maintaining global scalability, becomes increasingly more important. Their core platform will fuel this growth and coupled with our new B2B offering, the buying and selling of international property to be easier than ever.
What You'll Do
As a Director of Engineering for the consumer-facing teams, you will lead a 40+ people organization focused on elevating user experience across our Consumer FX products (web and mobile), B2B applications, serving the new use cases of the Property space.
You will lead a distributed organization spread across India (Mumbai and Hyderabad) and the UK. Managing through a leadership team of senior managers, engineering managers, and staff engineers. We are on a mission to become the embedded finance solution for high-value international transactions. You will drive the culture of technical excellence and customer-centricity required of us there
- Build a consumer-centric culture – embed the end user mindset in every engineering decision. Building a data-driven engineering organization that is striving to continuously improve users’ experience and improve product market fit.
- Raise the technical bar – You'll set high standards of technical design and implementation, and ensure our systems are operationally excellent. You’ll plan and prioritize impactful technical investment initiatives for your teams to ensure our products stand the test of time and enable future use cases.
- Ship value – You’ll support your teams to deliver a wide range of new features and capabilities for our products, engaging with cross-functional stakeholders, including product managers, sales team, compliance teams, and other engineering managers to bring user-centric, scalable solutions live for all users around the world.
- Develop talent – You’ll hire and empower the people in your team to be the best engineers they can be, while maintaining a supportive and engaging team environment. You’ll foster a culture of ownership, autonomy, and impact, where people find pride in shipping high quality code that solves real problems.
What You’ll Need
- Leadership Experience: Proven experience in a similar capacity as a Director of Engineering (or equivalent), scaling technology organizations, managing managers, and Staff+ Engineers
- Team building: A strong track record of building and scaling high-performing engineering teams, including recruiting, mentoring, and retaining top-tier talent across distributed sites (on-site and remote)
- Experience in building Consumer-facing products
- Technical excellence: A deep technical background in modern software architecture, with a history of building scalable, global, customer-facing applications that prioritize user experience.
- Outcomes Over Outputs: Experience driving cultural change and rapidly improving quality and delivery standards to produce measurable business outcomes, not just feature outputs.
- Global FinTech/Tech Experience: Previous experience operating within a financial or technology company with a global footprint and stringent compliance standards.
- Cross-Functional Collaboration: Proven ability to thrive in fast-paced, highly collaborative environments, partnering seamlessly with Product, Sales, and Marketing teams.
Bonus Points
- Previous experience of building embedded software products in new categories
- Previous experience at a B2C/B2B Payments Provider
Ready to apply?
Apply to RedpinAbout Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
-
Business Insider named us an “enterprise startup to bet your career on”
-
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
-
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
-
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Customer Success Manager to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner.
In this role, you will also be responsible to:
- Develop and maintain strategic business relationships with customers to drive adoption and retention.
- Provide technical Workato product expertise.
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
- Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
- Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
- Actively coach and mentor the broader CSM team, contributing to overall team development
- Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
- Become the trusted customer advisor and be the customer advocate within Workato.
- Be available to work Australia Hours
Requirements
Qualifications / Experience / Technical Skills
- BS or equivalent education
- 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
- Experience in Integration and/or business automation.
- Understanding of large complex businesses with many stakeholders.
- Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
- Comfortable operating with revenue targets.
- Impressive track record of high customer retention and growth.
- Strong sense of customer empathy and customer-centrism.
- Excellent interpersonal and communication skills.
- Strong problem solving and analytical thinking.
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
- A passion for and belief in the power of automation to drive business value.
- Prior Experience in Digital Transformation preferred.
- Experience in Integration and/or business automation.
Soft Skills / Personal Characteristics
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
- Highly organized, able to manage many projects concurrently.
- Issue management and resolution-focused.
- Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders.
- Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
- Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
- Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
- Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.
Job Req ID: 2658
Ready to apply?
Apply to Workato
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
-
Business Insider named us an “enterprise startup to bet your career on”
-
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
-
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
-
Quartz ranked us the #1 best company for remote workers
About the Role
Workato is looking for a Principal Technical Architect, AI to join as a Field Specialist operating at the intersection of applied AI engineering and customer-facing technical strategy. This is a dual-mandate role with an approximately equal split:
Mandate 1 – AI Field Specialist (Customer-facing): You will work directly with enterprise customers and prospects in pre-sales and post-sales engagements to define and architect their AI strategies on Workato. This includes designing agentic automation solutions, advising on the latest approaches and best practices, scoping AI agent implementations, and helping customers move from proof-of-concept to production-grade autonomous systems.
Mandate 2 – Agentic CS Platform (Internal initiative): You will be a core architect and developer on Workato's autonomous Customer Success agent initiative, a production-grade system that captures complete customer context to support reasoning, and compounds intelligence over time. You will own the agent and memory architecture, evals and learning loop, and autonomy framework that power this system.
This is a role for someone who builds agentic systems to orchestrate LLMs into reliable, auditable, enterprise-grade agent architectures, and who can articulate that vision to a customer CIO and technical leaders as fluently as they can implement it in code.
Workato has a positive, diverse, and collaborative culture; we look for people who are curious, inventive, smart, hardworking, and who work to be a little better every day.
Responsibilities
AI Field Specialist
- Support as an expert AI architect in strategic enterprise engagements: roadmapping customer AI agent use cases and delivering technical deep-dives that demonstrate Workato's agentic capabilities.
- Lead architecture workshops with enterprise customers to define their AI automation strategy, including agent design, integration patterns, and governance frameworks.
- Advise customers on applied AI best practices: prompt engineering and agent orchestration patterns, evaluation and testing strategies for agent systems, confidence calibration, human-in-the-loop design, and continuous learning loops.
- Build reusable technical assets, such as reference architectures, solution blueprints, demonstration environments, and best-practice documentation, that enable the broader field team to position AI solutions.
- Develop and deliver technical collateral: architecture white papers, webinars, blog posts, conference talks, etc. that establish Workato's thought leadership in agentic automation.
- Partner with Product and Engineering to feed field insights back into the platform roadmap, ensuring customer-facing AI capabilities evolve based on real deployment patterns.
- Support global strategic accounts across the US, EMEA, and APAC geographies as needed for critical engagements.
- May require up to 20% global travel.
Agentic CS Platform
- Architect and implement core subsystems of the autonomous CS agent platform, including memory layers, the agent orchestration layer, and the decision trace architecture.
- Design and build a Customer Knowledge Graph as a structured, semantic network that models customers, users, policies, decisions, and operational artifacts as interconnected entities and relationships, enabling queryable representation of contextual states, and policy evaluations for governance, traceability, and decision optimization.
- Implement the confidence-based autonomy framework, including precedent matching, confidence scoring (precedent match, pattern recognition, data completeness, policy clarity), and policy-governed escalation routing.
- Define and design infrastructure architecture to ensure optimal performance and latency.
- Take scalable technology selection decisions.
- Establish evaluation frameworks: define metrics for decision quality, context accuracy, and learning velocity (autonomous threshold increases month over month).
Requirements
Qualifications & Experience
- B.Tech/BE or higher in Computer Science, Engineering, or related field.
- 15+ years of total relevant experience in enterprise software architecture, design, and implementation.
- 8+ years of hands-on experience with Integration Platforms (MuleSoft, TIBCO, Oracle SOA, webMethods, or similar). Deep familiarity with iPaaS architecture patterns is essential.
- 2+ years of applied AI/Agents engineering experience, specifically in building systems that leverage LLMs and agent frameworks, orchestrating them into production applications.
Applied AI & Agent Architecture (Must-Have)
- Hands-on experience designing and building AI agent systems: multi-step reasoning pipelines, tool-use orchestration, and autonomous execution frameworks.
- Working knowledge of Python agent frameworks such as LangGraph, Claude Agent SDK, or equivalent. LangGraph experience with persisted state and human-in-the-loop patterns is strongly preferred.
- Experience with graph database design and implementation: entity modeling, relationship extraction, graph querying, and using graph structures for contextual retrieval. Neo4j/NetworkX equivalent experience is a plus.
- Practical experience with RAG architectures, vector databases, embedding strategies, and hybrid retrieval (vector + structured + graph).
- Understanding of evaluation and testing for AI systems: building evals, measuring agent quality, confidence calibration, A/B testing of prompts/pipelines, and regression testing for non-deterministic outputs.
- Familiarity with prompt engineering at production scale: structured prompting, chain-of-thought patterns, output parsing, retry/fallback strategies, and prompt versioning.
- Experience with observability for LLM systems: tracing, token/cost monitoring, and latency profiling. Familiarity with Langfuse, LangSmith, Phoenix, or similar tools.
- Experience with MCP (Model Context Protocol) standards for LLM-to-system integration.
Integration & Enterprise Architecture (Must-Have)
- Strong expertise in enterprise integration patterns: event-driven architectures, microservices orchestration, pub/sub messaging, and data synchronization.
- Deep working knowledge of APIs: RESTful, SOAP, webhooks, and data formats (JSON, XML).
- Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services (Lambda/Functions, DynamoDB, Kafka/Kinesis, S3).
- Familiarity with enterprise applications: Salesforce, ServiceNow, SAP, Workday, NetSuite, or similar. Understanding how these systems participate in agentic workflows.
- Understanding of enterprise security and governance requirements: OAuth, SSO, data residency, SOX compliance, audit trails, and role-based access control.
Nice-to-Have
- Background in Customer Success platforms (Gainsight, ChurnZero) or CRM architecture.
- Prior experience in a customer-facing technical role (Solutions Architect, Field CTO, Technical Account Manager, or Pre-Sales Engineer) at a SaaS or platform company.
- Contributions to open-source AI/agent projects or published technical content in the applied AI space.
General Soft Skills
- Exceptional ability to communicate complex AI and architecture concepts to diverse audiences: from engineering teams to C-level executives: adapting depth and vocabulary to the room.
- Strong consultative instinct: able to listen to a customer's business problem, decompose it into architectural components, and propose a credible path forward in real-time.
- Entrepreneurial mindset with comfort operating in ambiguity: this role spans an internal build and an external advisory function, and requires someone who can context-switch and self-prioritize.
- Collaborative by default: able to work across Product, Engineering, Customer Success, Sales, and Marketing without needing formal authority.
- Excellent written communication: able to produce architecture documents, white papers, and technical briefs that are clear, precise, and persuasive.
- Fast learner who stays current with the rapidly evolving AI agent ecosystem and can distill emerging patterns into practical guidance.
(REQ ID: 2216)
Ready to apply?
Apply to Workato
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
-
Business Insider named us an “enterprise startup to bet your career on”
-
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
-
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
-
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are seeking a hands-on, detail-oriented Solutions Engineer to join our Solution Consulting team and support demo and proof-of-value (PoV) environments for sales, marketing, and customer success initiatives. You will collaborate with solutions architects, product managers, and developers to ensure that lab infrastructure is robust, secure, and aligned with real-world use cases.
In this role, you will be responsible to:
Pre-Sales & Technical Engagement
- Partner with AEs, Solution Architects, and cross-functional teams to deliver tailored platform demonstrations, manage POC engagements, and respond to RFI/RFP requests — driving technical sales cycles to completion.Collaborate with Customer Success to ensure seamless solution delivery and a positive post-sale customer experience.
Demo Environment & Infrastructure
- Design, deploy, and maintain virtual and physical lab environments across hybrid cloud and on-premise platforms (VMware, KVM, AWS, Azure, GCP), ensuring availability, security, and alignment with the latest product releases.Develop and maintain automation scripts (PowerShell, Python, Bash, Ansible, Terraform) and reusable components to streamline environment provisioning and accelerate field team deployments.
Collaboration & Enablement
- Work cross-functionally with Solution Architects, Product Managers, and Field Engineering to ensure demo content reflects current product capabilities and best practices.Maintain comprehensive documentation and troubleshooting guides, providing ongoing guidance and support to field teams on demo setup and usage.
Requirements
Qualifications / Experience / Technical Skills
-
2–4 years of experience in systems engineering, presales, back office support, deve ops, IT infrastructure
-
Familiarity with infrastructure automation tools (e.g., Ansible, Terraform, Packer).
-
Familiar with APIM, Integration, and Data Integration platforms (Boomi, Workato, Mulesoft)
-
Basic scripting skills in Python, Ruby, PowerShell, or Bash.
-
Experience managing cloud-based resources (e.g., AWS EC2, Azure VM).
-
Strong problem-solving skills and the ability to work independently.
Preferred:
-
Experience with CI/CD pipelines and version control (e.g., GitLab CI, GitHub Actions).
-
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
-
Experience working with demo platforms or technical enablement teams.
-
Understanding of enterprise software architectures and APIs (REST, gRPC).
Soft Skills / Personal Characteristics
-
Strong written and verbal communication skills to collaborate effectively across technical and non-technical teams.
-
Able to translate technical requirements into actionable lab builds.
-
Highly organised, with the ability to manage multiple concurrent tasks or environments.
-
Comfortable working in fast-paced and collaborative settings.
Ready to apply?
Apply to Workato
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
-
Business Insider named us an “enterprise startup to bet your career on”
-
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
-
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
-
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are seeking an exceptional Staff Automation Engineer to design and implement innovative solutions that empower our Product, Engineering, and Customer Success teams to move faster, build smarter, and deliver more value to our customers.
You’ll work at the intersection of SaaS, cloud platforms, and automation—provisioning and managing cloud resources, developing tools for seamless operations, and automating critical infrastructure processes. Your expertise will help incubate new projects, streamline CI/CD, and ensure our environments are secure, scalable, and reliable.
If you thrive in a collaborative, fast-paced environment and love solving complex challenges with technology, this is your opportunity to make a real impact. Join us and help drive the next generation of cloud automation at Workato!
In this role, you will also be responsible to:
-
Lead end-to-end cloud infrastructure automation projects aligned to business requirements — owning architecture, delivery, and outcomes across the full project lifecycle, to drive operational efficiency, scalability, and reliability in the business.
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Design challenging, enterprise-grade automation architectures spanning multi-system integrations, event-driven workflows, and infrastructure provisioning pipelines.
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Architect and implement cloud infrastructure for project incubation, including provisioning cloud accounts, deploying services, automating CI/CD pipelines, and enforcing security best practices.
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Design and automate infrastructure-related processes to drive operational efficiency, scalability, and reliability.
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Partner closely with stakeholders across product, security, engineering, operations, and business leadership to translate needs into technical solutions, communicating trade-offs clearly to both technical and executive audiences.
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Drive cross-functional project execution — anticipate risks early, remove blockers, and keep delivery moving without sacrificing scalability or quality.
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Design, build and enhance tools for efficient management and monitoring of cloud services and resources. These tools will be used by Product, Marketing, and Field teams to create and maintain connectors, build POCs, and impactful demos.
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Mentor and elevate peer engineers through design reviews, hands-on coaching, and knowledge transfer on complex cloud infrastructure topics.
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Set the technical bar for the team by championing best practices in solution design, documentation, governance, and continuous learning.
-
Continuously evaluate and adopt new technologies, tools, and Workato features to enhance automation capabilities and infrastructure operations.
Requirements
Qualifications / Experience / Technical Skills
Required:
-
7+ years of hands-on experience delivering end-to-end automation and cloud infrastructure projects — from requirements through production deployment.
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Demonstrated experience managing full project lifecycles: scoping, architecture, stakeholder alignment, delivery, and post-launch iteration.
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Track record of delivering complex, multi-system integrations in cross-functional environments involving Engineering, Product, and business stakeholders.
-
Experience working with CI/CD pipelines and IaC tools (Terraform, CloudFormation) in real production environments, not just prototypes.
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Proven experience designing, building, and maintaining automation solutions for cloud infrastructure (AWS, Azure, GCP, or similar), including CI/CD pipelines, infrastructure provisioning, and SDLC best practices.
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Strong hands-on knowledge of cloud architecture, networking, and security best practices.
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Hands-on experience with iPaaS, workflow automation, or low-code/no-code integration platforms; Workato experience strongly preferred.
-
Excellent communication and stakeholder collaboration skills — able to translate technical complexity for both engineering and business audiences.
-
Strong technical documentation skills for solutions, architectures, and operational processes.
Ideal:
-
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
-
Experience mentoring engineers and driving adoption of engineering best practices at team level.
-
Workato platform certification or demonstrated advanced proficiency.
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Experience with process orchestration tools implementing integration projects involving complex enterprise systems (e.g., SAP, Oracle, Dynamics) and cloud business apps (e.g., Workday, NetSuite, Salesforce).
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Certifications in major cloud platforms (AWS Certified Solutions Architect, Azure Solutions Architect, etc.).
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Background in enterprise architecture and solution design patterns (e.g., SOLID, DRY, KISS).
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Familiarity with security automation, policy-as-code, and cloud governance frameworks.
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Experience integrating cloud infrastructure with business systems (e.g., ITSM, CRM, ERP) via APIs and connectors.
Soft Skills / Personal Characteristics
-
Collaboration & Stakeholder Partnership: Has worked across Engineering, Product, Customer Success, and business teams on real, end-to-end projects — knows how to align stakeholders, navigate competing priorities, and keep delivery moving.
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Communication: Communicates complex technical concepts clearly and confidently to both technical and non-technical audiences — in written docs, design reviews, and stakeholder presentations.
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Ownership & Initiative: Takes end-to-end accountability for project outcomes — from ambiguous requirements to delivered solution — without needing direction or hand-holding.
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Adaptability: Has navigated changing requirements, shifting priorities, and technical unknowns mid-project and delivered anyway.
-
Influence & Leadership: Drives technical decisions and best practices through expertise and credibility; mentors peers and elevates team capability.
(REQ ID: 2732)
Ready to apply?
Apply to Workato
Senior Software Engineer, Helios
Share this job
SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary
We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
Role and Responsibilities
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure.
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
- Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption.
- Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success.
Required Skills and Experience
- 4+ years of experience developing and debugging system-level software in Golang or similar language
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $150,000 - $220,000 USD per year
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
#li-remote #remote-li
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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role:
Zenoti is seeking an experienced, highly skilled CORPORATE COUNSEL with 5-6 years of legal experience in the SaaS / technology industry, specializing in negotiating enterprise-level and procurement agreements, to support and scale our global commercial operations. This role will focus on negotiating and managing SaaS and procurement contracts, partnering closely with Procurement, Finance, and other cross-functional teams to enable business growth while managing legal risk.
The ideal candidate brings deep experience in enterprise SaaS contracting, strong business acumen, and a collaborative mindset.
Key Responsibilities:
- Lead negotiation and drafting of enterprise-level Master Services Agreements (MSAs), SaaS subscription agreements, statements of work (SOWs), NDAs, purchase orders, order forms, reselling/partner agreements, and other commercial contracts.
- Provide hands-on legal support for SaaS vendor contracts, including technology, software, and tools procured by internal team.
- Partner closely with Procurement and Finance to ensure risk mitigation, alignment with budgetary requirements, and seamless onboarding of vendors
- Negotiate and advise on security exhibits, DPAs (Data Processing Agreements), SLAs, and related privacy and data protection terms.
- Provide strategic legal advice to senior leadership on commercial transactions and business initiatives.
- Support and structure partnership and strategic agreements to achieve the best commercial outcomes for the company.
- Collaborate with cross-functional stakeholders including Sales, Product, Security, Finance, and Procurement.
- Structure, negotiate, and finalize partnership, reseller, and channel agreements, ensuring commercial advantage and alignment with company strategy.
- Help build scalable contracting processes, templates, playbooks, and negotiation guidelines to reduce time-to-contract.
- Identify legal risks and propose pragmatic solutions aligned with company goals.
Qualifications:
- Law degree from an accredited institution, LL.M in corporate law is a plus.
- 5-6+ years of post-qualification experience, preferably in-house at a SaaS or technology company.
- Demonstrated experience negotiating complex enterprise technology contracts.
- Strong understanding of SaaS business models.
- Prior experience supporting sales, procurement, and finance teams.
Skills and Competencies
Technical Skills
- Expertise in commercial contracting, including complex MSAs, Professional Service Agreements, Reseller/Partner Agreements.
- Familiarity with data privacy, security requirements, and regulatory compliance relevant to SaaS industry.
- Strong Drafting, redlining, and risk-analysis abilities.
Business and Soft Skills
- Strong commercial and strategic mindset combined with integrity and a pro-active and responsible approach to the role of an in-house counsel.
- Strong analytic skills to identify risk, evaluate associated risk mitigation actions and clearly summarize complex topics and needs.
- Strong interpersonal skills to collaborate effectively with cross-functional teams.
- Excellent communication skills (written and verbal).
- Proven ability to manage multiple priorities in a fast-paced, high-growth SaaS environment.
- Curious and investigative approach to matters, daring to ask the right questions and look into details.
- Ability to work independently
- Collaborative approach working closely together with stakeholders from legal, operational and management.
- Interested in understanding our business and developing relationships with people from all levels of legal and operational teams. Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.
- High level of professionalism and emotional intelligence
- High degree of ownership, responsiveness, and a proactive problem-solving mindset.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Engineering Manager
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ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE ROLE:
As an Engineering Manager at Tide,
- You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
- You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
- You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
- You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.
WHAT WE ARE LOOKING FOR:
- Extensive experience (10+ years) building server-side applications and detailed knowledge of Java.
- Sound knowledge of a backend framework (e.g. Spring/Spring Boot)
- Experience with running microservices and implementing and consuming RESTful APIs
- Experience engineering scalable and reliable solutions in a cloud-native environment
- A mindset of delivering secure, well-tested and well-documented software
- Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
- Experience integrating with various third party providers and partners
- Sound knowledge and experience working with relational databases.
- Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
- Ability to communicate technical concepts to a non-technical audience
- Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
- A technical hands on leader who is in the details of what the team is working on day to day.
- Experience leading teams
- Experience directly managing people.
OUR TECH STACK:
- Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
- Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
- Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users)
- Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform
- DataDog for monitoring, observability and automated SLOs
- GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week
- Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
- Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management
WHAT YOU’LL GET IN RETURN:
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
Tidean Ways of Working
At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Ready to apply?
Apply to Careers at TideEngineering Manager
Share this job
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE ROLE:
As an Engineering Manager at Tide,
- You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
- You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
- You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
- You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.
WHAT WE ARE LOOKING FOR:
- Extensive experience (10+ years) building server-side applications and detailed knowledge of Java.
- Sound knowledge of a backend framework (e.g. Spring/Spring Boot)
- Experience with running microservices and implementing and consuming RESTful APIs
- Experience engineering scalable and reliable solutions in a cloud-native environment
- A mindset of delivering secure, well-tested and well-documented software
- Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
- Experience integrating with various third party providers and partners
- Sound knowledge and experience working with relational databases.
- Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
- Ability to communicate technical concepts to a non-technical audience
- Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
- A technical hands on leader who is in the details of what the team is working on day to day.
- Experience leading teams
- Experience directly managing people.
OUR TECH STACK:
- Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
- Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
- Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users)
- Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform
- DataDog for monitoring, observability and automated SLOs
- GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week
- Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
- Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management
WHAT YOU’LL GET IN RETURN:
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
Tidean Ways of Working
At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Ready to apply?
Apply to Careers at TideEngineering Manager
Share this job
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE ROLE:
As an Engineering Manager at Tide,
- You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
- You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
- You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
- You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.
WHAT WE ARE LOOKING FOR:
- Extensive experience (10+ years) building server-side applications and detailed knowledge of Java.
- Sound knowledge of a backend framework (e.g. Spring/Spring Boot)
- Experience with running microservices and implementing and consuming RESTful APIs
- Experience engineering scalable and reliable solutions in a cloud-native environment
- A mindset of delivering secure, well-tested and well-documented software
- Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
- Experience integrating with various third party providers and partners
- Sound knowledge and experience working with relational databases.
- Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
- Ability to communicate technical concepts to a non-technical audience
- Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
- A technical hands on leader who is in the details of what the team is working on day to day.
- Experience leading teams
- Experience directly managing people.
OUR TECH STACK:
- Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
- Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
- Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users)
- Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform
- DataDog for monitoring, observability and automated SLOs
- GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week
- Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
- Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management
WHAT YOU’LL GET IN RETURN:
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
Tidean Ways of Working
At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Ready to apply?
Apply to Careers at TideVP Wealth Services
Share this job
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE TEAM:
Wealth Services is a fast growing global product area at the heart of Tide’s long-term member value strategy. Our mission is to help SMEs and sole traders grow and manage their money more effectively through market-leading savings, deposits, and investment solutions. By building a trusted, unified wealth platform integrated directly into Tide’s business account experience, we aim to become the primary hub where small businesses manage liquidity, build reserves, and grow their financial wellbeing.
The Wealth Services division encompasses savings accounts, investment products, deposit optimisation, cash management tools, and key partnerships with banking and investment providers. We are in the early stages of the journey, with strong traction and a large, underserved SME market ahead. Over the next three years, we expect to scale deposits, AUM, and product coverage significantly, expand internationally (initially India, Europe, and the UK), and build a high-performing, multidisciplinary team to deliver long term growth and profitability.
ABOUT THE ROLE:
We are seeking an entrepreneurial, visionary VP of Wealth Services to define and scale Tide’s end to end wealth proposition. You will be the business, commercial, and product owner for the division, holding full P&L accountability and shaping the strategic roadmap that accelerates deposit growth, expands AUM, and delivers a best-in-class wealth experience for SMEs.
Partnering with the dedicated VP of Engineering for the domain, you will lead product management, commercial operations, and go to market functions for Wealth Services. You will build the team, drive innovation, ensure regulatory robustness, and unlock international opportunities — all while delivering a seamless, trusted member experience.
As VP of Wealth Services responsibilities will include:
- Strategic Leadership & P&L Ownership:
- Define the long-term vision, strategy, and operating model for Wealth Services across savings, deposits, investments, and future adjacent offerings.
- Own full P&L accountability, driving aggressive growth in deposits, AUM, revenue, and profitability.
- Balance short term commercial impact with long term scalability, compliance, and member value.
- Team Building & Leadership:
- Build, mentor, and lead a high performing, multidisciplinary team spanning product, commercial, operations, and go to market roles.
- Scale the organisation from early-stage foundations to a world-class 50+ person division over time.
- Foster a culture of innovation, data driven decision making, accountability, and customer centricity.
- Product Strategy & Development:
- Lead the full product lifecycle across multiple channels (app, web, partner integrations), from concept to launch to optimisation.
- Expand Tide’s wealth product suite, including savings accounts, deposit products, investment wrappers, cash management tools, and partner-led investment offerings.
- Ensure robust regulatory and compliance frameworks underpin every release, in collaboration with legal, risk, and compliance teams.
- Commercial & Go to Market Ownership:
- Develop and execute comprehensive go to market, pricing, and monetisation strategies for all wealth products.
- Drive customer acquisition, deposits growth, engagement, retention, and cross sell effectiveness.
- Oversee strategic partnerships with banking, investment, and infrastructure providers.
- Operational Excellence:
- Establish and scale efficient processes for onboarding, servicing, reconciliations, risk management, treasury interactions, and customer support.
- Ensure world class reliability and customer experience across all wealth journeys.
- International Expansion:
- Lead Wealth Services’ expansion into new regions, tailoring products and partnerships to local regulatory and market needs (initial focus: India, Europe, UK).
- Build localisation and compliance strategies to support scalable international growth.
- Cross-Functional Collaboration:
- Work closely with Engineering leadership to align commercial and technical roadmaps.
- Collaborate with Marketing, Finance, Risk, Legal, Member Support, and central Product & Engineering teams to execute the division’s strategy end to end.
- Influence executive stakeholders and represent Wealth Services in senior leadership forums.
- Data Driven Decision Making:
- Use analytics, segmentation, experiments (A/B, MVT), and forecasting to inform priorities and optimise performance.
- Monitor and manage key commercial and product metrics (deposits, activation, AUM, retention, product NPS, cost-to-serve).
- Market & Customer Insight:
- Maintain deep understanding of SME financial behaviour, market competitors, regulatory changes, and emerging wealth technologies.
- Translate insights into differentiated solutions that deliver long term value to members.
WHAT WE ARE LOOKING FOR:
- Proven leadership track record in high growth organisations, ideally within fintech, banking, or wealth management.
- Deep domain expertise in savings, deposits, treasury linked products, or investment solutions — with a strong grasp of regulatory frameworks.
- Ability to translate deep investment experience into simple products for MSME.
- Demonstrable experience scaling a product or business line, ideally with full P&L ownership and commercial accountability.
- Strong product leadership skills, having overseen end to end delivery across discovery, build, launch, and optimisation.
- Commercially astute, with experience defining pricing, modelling economics, structuring partnerships, and driving sustainable revenue growth.
- Exceptional leadership and team building ability, with a history of growing and mentoring high performing teams.
- Highly analytical, adept at using data to guide prioritisation, experimentation, and commercial decision making.
- Outstanding stakeholder management and communication skills, able to influence at all levels.
- Innovative and customer obsessed, with a bias for execution and continuous improvement.
- Resilient and adaptable, thriving in a dynamic, fast scaling environment.
WHAT YOU’LL GET IN RETURN:
Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
- Competitive Compensation – Competitive salary and share options.
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office.
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-AC1 #LI-Remote #LI-Hybrid
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Ready to apply?
Apply to Careers at Tide
Principal Software Engineer
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About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
Crunchyroll is growing and evolving, presenting unique challenges and opportunities to support millions of anime fans worldwide. The Fan Experiences team provides seamless help to our partners and internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.
As a Principal Software Engineer, you'll work on architecting and developing critical consumer-facing applications at scale. You will own technical engagements and be the key driver in finding creative/innovative solutions that lead Crunchyroll’s experiences to the next level.
In this role, you will have the opportunity to lead projects that require close collaboration with other teams like Product, Engineering, Business Development, Program Management, and Marketing. You'll play a key role in improving existing operations, defining and commercializing new solutions, bridging product gaps, automating partner operations, and taking new initiatives from conception to successful deployment. You will lead and develop prototypes and an MVP for testing and deployment of new systems
In the role of Principal Software Engineer, you will report to the Senior Director, Fan Experiences. We are considering applicants for the location of Hyderabad, India.
What We’re Looking For
- Bachelor's degree in Computer Science or equivalent practical experience.
- 15+ years of software engineering experience across large-scale distributed or cloud-native systems
- Hands-on expertise with AWS or GCP, cloud-native architectures, serverless services, and distributed systems
- Strong development experience in Node.js/TypeScript or similar languages
- Ability to influence and lead technical direction across multiple teams without direct authority
- Excellent problem-solving ability and comfort operating in fast-paced, ambiguous environments
- Strong communication skills and ability to shape engineering decisions across the organization
About the Team
The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of partners to integrate, test, deploy, and improve the Crunchyroll streaming application, content discovery APIs, and billing integration APIs throughout the device lifecycle, using Crunchyroll tools and data. Our primary objective is to drive growth, open new acquisition channels, and optimize the scope and quality of our services. Situated at the intersection of technology and business, we are dedicated to continually delivering experiences that delight anime fans worldwide.
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
-
Courage. We believe that when we overcome fear, we enable our best selves.
-
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
-
Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Ready to apply?
Apply to Crunchyroll, LLC
Senior Manager, Data Science and Machine Learning
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About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The AI/ML team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.
- Lead and mentor a team of data scientists focused on developing and deploying ML solutions including GNNs, LLM-based applications, and fraud detection models.
- Define and drive the roadmap for AI/ML initiatives across Crunchyroll’s product and platform ecosystem.
- Guide the development of robust ML pipelines and infrastructure, working closely with data engineering, software engineering, and DevOps teams.
- Establish best practices for experimentation, model evaluation, A/B testing, and continuous learning in production environments.
- Work with stakeholders across business, marketing, security, and content teams to identify AI opportunities and translate them into actionable projects.
- Ensure responsible AI/ML development by emphasizing model interpretability, performance, and fairness.
- Own operational metrics around model impact, latency, cost, and system scalability.
- Foster a strong team culture centered on innovation, curiosity, collaboration, and continuous learning.
About You
We get excited about candidates, like you, because...
- Bachelor's or Master's in Computer Science, Statistics, Data Science, or a related quantitative field.
- 8+ years of industry experience in data science or applied ML, with 4+ years of people leadership experience.
- Proven track record of delivering production ML systems that solve real-world business problems.
- Deep knowledge of ML/AI frameworks (e.g., PyTorch, TensorFlow, HuggingFace) and experience with applied NLP, GNNs, GraphRAG, and embeddings.
- Experience building systems leveraging Graph Databases, Vector Stores (e.g., FAISS, Pinecone), and cloud-native ML stacks (SageMaker, Databricks, etc.).
- Strong technical leadership, with the ability to direct teams to develop optimal ML solutions and guide research-to-production lifecycle.
- Excellent communication and stakeholder management skills; able to translate between business and technical worlds.
- A passion for building high-performing teams, mentoring others, and fostering a learning-first environment.
About the Team
The R&D team is dedicated to developing, testing, and validating robust and scalable machine learning models that drive business objectives. Our focus includes enhancing operational processes through AI/ML solutions, such as trend analysis, anomaly detection, and the deployment of large language models (LLMs) for tasks like querying system health. Another major focus area is preserving, and improving customer experience and retention. We closely work with our stakeholders to ensure AI/ML objectives are clearly defined.
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
-
Courage. We believe that when we overcome fear, we enable our best selves.
-
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
-
Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Ready to apply?
Apply to Crunchyroll, LLC
Senior Software Engineer
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Senior Software Engineer | India
SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary-
We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
What you'll do-
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure.
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
- Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption.
- Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success.
Your Experience-
- 4+ years of experience developing and debugging system-level software in C++ or Golang
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications-
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
About us-
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
Ready to apply?
Apply to SingleStore
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What’s the opportunity?
As part of the CX Operations team, you will be entrusted with the responsibility of enabling operational excellence for our Customer Success organization. You will work closely with CS leaders, cross-functional teams, and project owners to identify, implement, and track key initiatives that enhance customer outcomes, retention, and experience. Your work will drive the operational rhythm, improve processes, and ensure CS teams have the insights, tools, and governance they need to deliver value consistently.
What will I be doing?
- Partner with Support leaders to define operational KPIs, build frameworks to measure success, and lead reporting initiatives
- Map out key Support processes and tools, and identify areas for automation, standardization, and optimization
- Work with data and insights teams to develop Power BI dashboards that provide real-time visibility into Supp performance
- Drive the operational cadence of QBRs, customer reviews, renewals, and risk management programs
- Ensure accurate and updated documentation of Support processes, policies, and handbooks
- Identify and close gaps in process implementation across customer journey stages (onboarding, adoption, expansion, and renewal)
- Design and implement audit processes for Support programs to drive accountability and track improvement over time
- Champion cross-functional collaboration with Success, Product, and Revenue Ops teams to align on customer goals
What skills do I need?
- 10+ years in Customer Success Operations, Business Operations, or equivalent roles
- Proven experience building and scaling CS Ops frameworks, cadences, and governance models
- Strong knowledge of SaaS metrics (churn, expansion, NRR, health score) and customer journey tracking
- Certified Lean Six Sigma Green Belt (or higher)/ MBA in Operations with working knowledge of Lean Six Sigma principles
- Ability to synthesize complex data into actionable insights and influence decision-making at senior levels
- Strong program management and process improvement skills
- Ability to work independently and collaborate with global cross-functional teams
Desirable Requirements:
- Experience in a customer-facing CS or account management role
- Familiarity with Gainsight, Salesforce, Jira, or similar CS tech stack
- Experience using Power BI
- Project management experience (PMP/Agile certifications a plus)
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry
- Work with a dynamic and diverse team that values collaboration, creativity, and growth
- Opportunity to lead impactful initiatives and shape the global success of Zenoti’s Customer Success function
- Attractive compensation and benefits
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions — with family access too
- Regular social activities and opportunities to give back through social work and community initiatives
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Requirements
What's the Opportunity?
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.
What Will I be doing?
- Work with customers to help them solve issues they have with using Zenoti
- Own customer reported issues and see problems through to resolution
- Consult with customers to ensure their business operations run effectively on Zenoti
- Follow all defined processes in the team when working on issues
-
Be part of the ticketing system and handle the client reported issues.
- Be proud of what you work on, obsess about the quality of the work you produce
- Influence the direction of the product by providing feedback about challenges customers have with using our product
What Skills do I need?
- 4 to 8 years in supporting web-based enterprise applications
- A willingness to solve problems for our customers
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Work in night shifts
- Can work in a fast paced, ever changing, start-up environment
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
Senior Data Analyst, Cards
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GENERAL FUNCTION
Momentum’s Analytics team is looking for a Senior Data Analyst – Cards to join our growing Analytics Team. This individual will be the key person for consulting with the business to share data insights providing solutions, reports and strategies to launch, grow and take ownership of the data for our card product. Reporting directly to the Senior Manager of Analytics, the Senior Data Analyst – Cards will be the data subject matter expert for all card related data and any associated products and platforms, working closely with the product and marketing department, and external stakeholders. In addition to sharing data insights, the individual will have opportunities to work closely with business leaders in presenting findings and formulating data supported strategies.
If you see analytics as an opportunity to solve problems, build relationships, drive business and have fun while doing it, you’ve come to the right place.
DUTIES/RESPONSIBILITIES
- Leverage data expertise to analyze a wide spectrum of data to provide insights and solutions to the business.
- Identify and improve inefficiencies or issues in current data processes and reports with a “there’s always room for improvement” mindset.
- Conceive, design & develop purpose focused reports and dashboards that drives value and meets business needs
- Manipulate large data sets from multiple sources to provide business metric reporting
- Communicate concise and actionable business strategies from vast amounts of data for Sr. Management.
- Continuously broaden knowledge of different business verticals and their functions and how they utilize data
- Lead the regular touchpoint with business stakeholders to provide insights beyond what is requested and/or provide data solutions to improve their workflow
- Be able to provide accurate and reliable solutions and explanations independently with minimal supervision
EDUCATION
- Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics
EXPERIENCE
- 3+ years of experience in reporting, analysis and strategy development in the financial services industry.
- Proven experience using SQL, R, Python, or similar data mining and analytics applications.
- Experience manipulating, creating and presenting insights with credit card data that influence credit card product strategy.
- Experience with Tableau, Microsoft Power BI, Microsoft SSRS or other tools.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Capable of completing descriptive, diagnostic, exploratory, predictive, and prescriptive analytical exercises.
- Proven ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs.
- Excellent communication and presentation skills, and ability to simply explain complex information to both technical and non-technical audiences.
- Strong work ethic, curious and persistent determination in reviewing and reconciling variances.
- Ability to work autonomously as well as in a team setting.
- Aptitude and willingness to roll-up the sleeves and get involved in the details.
- Highly curious with the desire to go deep beneath the surface to solve problems.
- Good business judgment with demonstrated ability to think creatively and strategically.
- Desire to take full ownership of deliverables and be accountable for results
- Ability to provide deliverables accurately and on time with minimal supervision
- Ability to draw conclusions and provide explanations and make recommendations based on analysis
EMPLOYER’S RIGHTS
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.
At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.
Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.
OUR CORE VALUES: WHAT DRIVES US
- Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive.
- We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey.
- We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers.
- We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success.
WHY JOIN MFSG TECHNOLOGIES INDIA?
Employee Benefits
We’re committed to supporting your health, well-being, and financial growth:
- Competitive Employee Benefits
💠 Comprehensive Medical Coverage
- Includes employee, spouse, two children, and two parents.
- Coverage Amount: ₹6 lakhs annually.
- ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.
💠 Provident Fund Contribution
- Employer contribution of ₹1,800 per month to support long-term financial security.
💠 Performance-Based Incentives
- Annual bonus of up to 5% of base salary, based on performance and company success.
Reward & Recognition
⭐ Bucketlist Rewards Platform
- Recognizing outstanding contributions through a point-based rewards system.
- Redeem points for gift cards, experiences, and personalized perks that matter most to you.
⭐ Culture of Appreciation
- Celebrating milestones, achievements, and impact across teams.
Work-Life Balance & Flexibility
🏠 Flexible Work Model
- Currently remote, with a future transition to a hybrid model.
📅 Paid Leave Entitlements
- 15 Annual Leaves
- 6 Casual Leaves
- 12 Sick Leaves
If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers.
- Learning & Career Growth
📚 Continuous Learning Culture
- Access to upskilling programs, mentorship, and professional development resources.
- Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.
🚀 Career Growth Opportunities
- Internal mobility programs to help employees advance in their careers.
- Support for leadership development, industry certifications, and specialized training.
🤝 Collaborative Knowledge Sharing
- Work with global teams, gaining exposure to international best practices.
- Encouragement to share ideas, experiment, and take ownership of impactful projects.
About MFSG – Our Commitment to Responsible Innovation
At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.
We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.
Ready to apply?
Apply to Momentum Financial Services Group
Product Manager
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Hiring E-commerce Product Manager Ready for a Real Product Challenge
Bored with incremental improvements to PDPs, catalogs, and search but still in love with the potential impact of ecomm tech? Come talk to us.
We’re looking for hungry PMs who have experience guiding site visitors through checkout and want to apply that skill to a next-level challenge.
Fresh Prints is the largest collegiate custom apparel company in the US, which means the “product” we sell is an infinite set of permutations across: Design + Garment + Print Method. To make things even harder, when a customer creates one of those permutations, we have to actually physically produce it, which means our ecomm tech must also apply all appropriate constraints.
We’ve built and released a design tool, website, management portal, and checkout experience in house to allow for that, but we have a ways to go to scale it well. So you’ll answer questions like:
- How do we offer our customers the optionality their creativity demands without overwhelming them with too many decisions?
- Which parts of the journey are too complicated?
- How do we make complex tradeoffs feel intuitive?
- How do we design flows that adapt as constraints change downstream?
- Where should we hard-block vs soft-guide vs warn?
Some solutions will demand changes to our customer-facing tech, others will require better data structures, and many will leverage gen AI and the MCP endpoints we’ve developed.
You’ll be expected to lead on Product for all of that and everything in between. You’ll own the customer-facing e-commerce and design experience end-to-end.
That includes:
- The product selection and configuration flows
- The design tool and its constraints
- The logic that determines what is possible, recommended, or blocked
- The feedback customers get when they make a choice
- The tradeoffs between flexibility, usability, and operational reality
APPLY IF YOU BELIEVE
- Great products come from sharp judgment, not process theater, but strong execution is all about process discipline
- The best teams optimize for learning speed and business impact, not org charts or titles
- Product is a team sport that requires deep collaboration, technical curiosity, and low ego
- AI will fundamentally change how products are discovered, built, and scaled
- Great leaders set an uncompromising bar for quality
- Product managers shouldn’t be gatekeepers, but force multipliers, using judgment, taste, and context to unlock speed across the org
RESPONSIBILITIES
Execution & Delivery Leadership
- Collaborate actively with our Product Designers and Engineers
- Own the executional rhythm for your product area, ensuring work moves from idea to shipped without unnecessary drag
- Partner with engineering leadership to plan sprints and milestones grounded in real tradeoffs, not wishful timelines
- Break complex, systems-heavy work into executable slices that deliver value incrementally
- Maintain a clear, prioritized backlog that reflects customer impact, technical reality, and business goals
- Actively manage scope, sequencing, and dependencies to keep teams moving fast without sacrificing quality
- Ensure teams leave sprint planning with shared understanding and confidence, not ambiguity
- Surface risks early - especially where constraints or edge cases could derail delivery downstream
- Adjust plans quickly as new information emerges, without thrash or loss of momentum
E-Commerce Product Ownership
- Own the vision and execution of our customer-facing e-commerce experiences
- Work with our Product Design team to create flows that guide customers through complex, multi-step decisions
- Balance choice, clarity, and constraint to maximize successful outcomes
Systems & Constraint Design
- Partner with engineering to model product rules, dependencies, and limitations
- Define how constraints surface in the UI (block, warn, suggest, auto-adjust)
- Ensure edge cases are handled intentionally, not accidentally
- Design scalable and flexible tech that empowers our Ops and Marketing team to keep innovating on our product offering rapidly
Customer & Business Outcomes
- Use data and customer feedback to continuously refine decision flows
- Lead successful launch and implementation plans so that the tech has the impact it needs to have
WHO YOU’LL BUILD WITH
- 25 Engineers (including QA)
- 5 Product People
- 4 Product Designers
The team is young, sharp, and lean.
REQUIREMENTS
- Up to 4 years of product management experience in fast-moving, product-led organizations
- Strong technical fluency - you can reason about systems, APIs, and architecture even if you don’t implement them
- Deep curiosity about AI and how it changes product discovery, delivery, and scale
- Proven ability to operate in ambiguity and turn it into momentum
- Experience working closely with engineering leaders as true peers
- High standards, strong judgment, and a bias toward action
- High ownership and a genuine love of building great products
Compensation & Benefits
- Competitive salary
- Health insurance
- The opportunity to learn a lot rapidly
- Working with a talented and engaged team dedicated to building a business together.
- At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.
Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
Ready to apply?
Apply to Fresh PrintsZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Lead and Facilitate Team Meetings: Coordinate regular team meetings to discuss best practices, monitor progress, and address any operational challenges
- Oversee Project and Resource Management: Review ongoing projects, manage resource allocation, and ensure that resources are efficiently utilized to achieve project objectives.
- Promote Team Collaboration and Growth: Organize and lead team-building activities to enhance collaboration, foster a supportive work environment, and drive team growth.
- Manage Stakeholder Relationships: Engage with key stakeholders to review progress, address concerns, and minimize risks related to service delivery.
- Build and Develop Teams: Oversee the recruitment, development, and mentorship of team members, ensuring a clear growth path and alignment with organizational goals.
- Handle Escalations: Promptly address and resolve any escalations or issues that arise, ensuring timely and effective solutions.
- Strategic Planning and Reporting: Participate in planning and review meetings to align on strategic goals, prepare detailed reports on progress and outcomes, and provide insights for continuous improvement.
- Focus on Retention: Analyze factors contributing to turnover, collaborate with teams to develop retention strategies, and implement actions to improve client or employee retention.
- Above 8 years of experience in Onboarding and support of SAAS Products and leading teams.
- Strong software background and ability to master product functionality.
- Strong leadership skills with the ability to effectively lead meetings, inspire team members, and ensure clear and efficient communication across teams
- Deep understanding of client needs, with the ability to build and maintain strong client relationships, particularly in managing escalations and resolving conflicts.
- Proven experience in managing multiple projects and resources, with strong organizational skills to meet deadlines and optimize operations
- Ability to lead and work with remote teams across different timezones
- Excellent analytical skills to interpret data, identify trends, and develop actionable insights to improve operations and client satisfaction
- Familiarity with project management tools and platforms, with the ability to quickly adapt to new technologies and implement them effectively in your role
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Join Zenoti and be a part of our mission to empower wellness businesses worldwide!
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti