Engineer 3, Business Systems (CPQ)

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About Team

The CRM Technologies Team plays a critical role in optimizing our sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce and Quote-to-Cash technologies, the team ensures that business users have the tools, automation, and operational support needed to effectively manage quoting, pricing, approvals, and downstream business processes.

With deep expertise in Salesforce development, CPQ, integrations, and platform operations, the team continuously enhances the CRM ecosystem to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Finance, Deal Desk, and Engineering to deliver scalable, secure, and reliable Quote-to-Cash solutions.

Role Overview

We are looking for a CPQ Engineer III to design, build, and support core capabilities in our Configure–Price–Quote (CPQ) stack that power how our GTM teams sell and price MongoDB offerings. As a senior individual contributor, you will own end-to-end delivery of features across configuration, pricing, discounting, approvals, and quote generation, working closely with Product, Deal Strategy, RevOps, and Sales.

You will translate business requirements into high-quality technical solutions on Salesforce CPQ and related platforms, spanning configuration, custom development (Apex/LWC/Flows), and integrations with downstream systems. This role is hands-on and delivery-focused: you will be responsible for implementing well-structured, testable solutions, improving performance and reliability of existing CPQ flows, and contributing to shared patterns, frameworks, and best practices within the CPQ & RevOps engineering team.

What you’ll do

• Design, build, and support Salesforce solutions across product modeling, pricing, quoting, approvals, amendments, and renewals
• Configure and enhance CPQ capabilities including product rules, price rules, bundles, product options, quote templates, discounting, and approval workflows
• Partner with Sales Operations, Revenue Operations, Finance, and Deal Desk to understand requirements, identify process gaps, and deliver scalable business solutions
• Develop and maintain Salesforce solutions using Apex, Lightning Web Components, Flows, SOQL, and platform APIs to support related processes
• Build and support integrations between Salesforce and external systems such as ERP, billing, payment, contract, and other enterprise platforms
• Participate in technical design, story grooming, sprint planning, testing, code reviews, release management, and production deployments
• Troubleshoot and resolve issues across CPQ configuration, pricing logic, automation, integrations, and system performance
• Support documentation, UAT, regression testing, and user enablement to improve adoption and platform reliability
• Ensure solutions align with security, data governance, and Salesforce platform best practices
• Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, GitHub Copilot, and similar capabilities to improve productivity, analysis, troubleshooting, and documentation, while using sound judgment around security, accuracy, and responsible AI usage

Responsibilities

• Technical Delivery: Translate complex business strategies into scalable technical solutions on Salesforce CPQ, utilizing a mix of declarative configuration and custom development (Apex, LWC, and Flow)
• System Architecture: Design and implement robust integrations between CPQ and downstream systems (ERP, Billing, Telemetry) to ensure data integrity across the Lead-to-Cash lifecycle
• Engineering Excellence: Drive high standards for code quality by implementing testable, modular solutions and contributing to shared frameworks and CI/CD best practices
• Performance Optimization: Proactively identify and resolve bottlenecks in existing CPQ flows, improving calculator speed and user experience for a global sales force
• Mentorship & Influence: Lead peer code reviews and contribute to the team’s technical playbook, fostering a culture of continuous improvement within the CPQ & RevOps engineering organization

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• 6+ years of Salesforce development experience, including strong hands-on expertise in the Salesforce platform
• Good understanding of Quote-to-Cash processes, sales workflows, and Salesforce best practices
• Hands-on experience with Apex, Lightning Web Components, Flows, SOQL, and REST/SOAP APIs
• Experience with product modeling, pricing rules, quoting workflows, approvals, amendments, and renewals
• Experience integrating Salesforce with external systems such as ERP, billing, payment, or other enterprise platforms
• Familiarity with Agile/Scrum, CI/CD, version control, and Salesforce release practices
• Strong understanding of Salesforce security, data governance, and implementation best practices
• Strong analytical, troubleshooting, communication, and collaboration skills
• Salesforce CPQ Specialist and Salesforce Platform Developer I or II certifications required

Preferred Qualifications

• Working knowledge of Salesforce Billing and its underlying data model
• Experience with Salesforce DX, Copado, Gearset, Git-based workflows, or similar DevOps tooling
• Familiarity with Visualforce, HTML, JavaScript, and CSS
• Experience preparing training materials, supporting UAT/regression testing, and guiding business users through solution adoption
• Practical familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them thoughtfully to improve delivery speed, analysis, documentation quality, and engineering effectiveness

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s CPQ implementation, product and pricing structure, Quote-to-Cash flows, and stakeholder processes.
• In 6 months, you will: Successfully deliver meaningful enhancements across Salesforce CPQ, support key pricing and quoting workflows, and become a dependable contributor to ongoing QTC initiatives.
• In 12 months, you will: Become a trusted technical SME for Salesforce CPQ and related Quote-to-Cash processes, helping drive scalable improvements across pricing, approvals, renewals, amendments, and downstream integrations.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

Role Overview

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions across our business systems landscape. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

What you’ll do

• Lead the architecture, design, and development of scalable Salesforce solutions, including custom applications, automations, and integrations
• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality solutions
• Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design
• Drive platform optimization across performance, scalability, usability, maintainability, and governance
• Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
• Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
• Maintain technical documentation, including architecture decisions, design specifications, and implementation details
• Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
• Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
• Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

Responsibilities

• Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices
• Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design
• Lead technical design sessions and identify gaps between current-state and future-state solutions
• Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate
• Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence
• Support team growth by coaching, developing talent, and helping build a high-performing engineering organization
• Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving
• Operate effectively in a fast-changing environment by managing priorities, driving accountability, and ensuring high-quality execution

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
• Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
• 5+ years of experience working with Salesforce CPQ and strong understanding of Quote-to-Cash / Order-to-Cash processes
• Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
• Salesforce Platform Developer II (PD2) and Salesforce CPQ Specialist certifications required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and technical landscape. Build trusted relationships with key stakeholders and engineering partners
• In 6 months, you will: Lead the technical design and successful delivery of critical Salesforce initiatives. Establish yourself as a trusted technical leader within the Sales Apps team
• In 12 months, you will: Be the go-to technical leader for Salesforce architecture, complex solution design, and platform strategy. Elevate team quality through strong technical leadership, mentoring, and scalable engineering practices

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273405377

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB's GTM organization runs on a portfolio of 100+ SaaS applications across Sales, Marketing, Legal, and Customer Service Management – representing $$$M in annual contract value. We are on a mission to reduce that footprint by 30–50% while ensuring our teams have exactly the tools they need. The GTM SaaS Portfolio Analyst will be the operational backbone of that effort, sitting within the IT Pillar and working at the intersection of business strategy, technology, and stakeholder engagement.

This role goes beyond traditional IT analysis. You will own the full lifecycle of app evaluation- from inbound new tool requests to rationalization of the existing portfolio- driving structured, data-informed decisions that directly impact how MongoDB scales its GTM technology investments.

The right candidate for this role will

• Have strong analytical instincts and the ability to evaluate whether an existing tool can cover a new capability request- and where gaps exist (~20%), determine whether they can be closed through configuration or lightweight build rather than net-new procurement
• Be comfortable facilitating discovery calls with functional owners across multiple business units, asking the right questions to understand usage, business value, and ROI
• Have experience with SaaS tools, vendor contracts, or software procurement- ideally in a GTM, RevOps, or IT context
• Be able to build data-driven business cases including cost-benefit and ROI analysis to support consolidation and rationalization recommendations
• Translate business requirements into clear, actionable specifications- and communicate trade-offs and recommendations effectively to both technical and non-technical audiences
• Conduct fit-gap analysis, process mapping, and system capability assessments to align business needs with technology solutions
• Analyze system usage, adoption, and performance metrics using tools like Lumos to surface underutilized licenses and consolidation opportunities
• Partner with TPMs and engineering teams to assess whether capability gaps can be addressed in existing platforms (e.g., Salesforce) before recommending new tool procurement
• Leverage AI and analytics tools to enhance reporting, analysis, and operational efficiency
• Manage multiple concurrent workstreams across different functional owners without losing track of timelines, renewal dates, or open decisions
• Identify patterns across systems and processes and recommend scalable improvements
• Be knowledgeable of and experienced with working in Agile/Scrum environments

Position Expectations

• Own end-to-end analysis for new app requests: assess whether an existing app covers the requested capability, evaluate whether it can be extended to the requesting team, and where coverage is partial, determine whether the remaining gap can be addressed through configuration or lightweight build
• Drive SaaS rationalization across active dispositions (Analysis Required, Consolidate/Migrate, Negotiate & Right-Size)- initiating discovery calls, producing recommendation documents, and tracking stakeholder alignment per app
• Build and maintain the SaaS portfolio tracker, ensuring renewal dates, dispositions, functional owners, and action items are current and visible to IT leadership
• Partner with BU champions across GTM Field Operations, Marketing, Management, and Legal to understand how tools are used and what the cost of change would be
• Facilitate cross-functional alignment discussions and communicate insights, risks, and trade-offs clearly- including escalating to leadership when decisions are blocked
• Produce executive-ready recommendation documents and summary materials ahead of renewal deadlines and governance reviews
• Support planning and execution of application consolidation roadmaps, including tracking dependencies, migration efforts, and go-live readiness activities
• Contribute to post-launch stabilization and enablement for any tool transitions or new implementations

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 8+ years of techno-functional experience in a business analyst, IT analyst, operations analyst, or similar role - ideally within a SaaS, tech, or high-growth company environment
• Experience working with SaaS tools, software vendor contracts, or technology procurement processes
• Strong analytical skills: comfortable pulling and interpreting usage data, building cost-benefit comparisons, and synthesizing findings into clear, actionable recommendations
• Excellent written communication - ability to produce well-structured documents for senior stakeholders that are clear, concise, and decision-ready
• Ability to manage multiple concurrent workstreams across different functional owners, keeping track of renewal timelines, open decisions, and action items simultaneously
• Proficiency in Excel or Google Sheets for data analysis, and familiarity with tools like Slack, Google Workspace, Confluence, or similar collaboration platforms

Nice to have

• Familiarity with Lumos, SaaS360, or similar SaaS management or ITAM platforms
• Exposure to GTM tools - CRM (Salesforce/Hubspot), sales engagement, data enrichment, or marketing automation platforms
• Prior involvement in software rationalization, vendor consolidation, or IT spend management programs
• Understanding of how SaaS contracts work: ACV, enterprise license agreements, renewal terms, and usage-based pricing structures
• Experience working in Agile or Scrum environments alongside engineering and product teams

Success Measures

• You’ll have fully ramped on the 100+app portfolio, established working relationships with key BU champions, and begun leading independent discovery calls and app reviews in 3 months 
• You’ll have measurably reduced the “Analysis Required” backlog, with at least 10 apps moved to a clear disposition with documented rationale and stakeholder sign-off. New app request turnaround will be running at 48–72 hours in 6 months 
• You’ll have contributed meaningfully to the 30–50% app reduction target, built a clean and well-maintained SaaS catalog, and established yourself as the go-to resource for GTM tool decisions across the organization in 12 months 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. 

MongoDB is an equal opportunities employer.

Role Title: Automation & Solution Architect (GCB 4)

Function: Finance System Operations

Role Description:

Senior technical lead for Finance EUC automation scale-up. Accountable for end-to-end technical delivery across demand intake, requirements analysis, build & test, production deployment and RTB change management. Provides consultative input during opportunity scoping, ensuring solutions are feasible and aligned to IT-governed platforms (e.g., Alteryx/ADM) and established controls/guardrails. Leads technical documentation, testing evidence aligned to agreed closure criteria, and supports controlled releases. Partners with Finance Domain BA, POD Lead and platform support to ensure stable, supportable automation.

Skills / Knowledge / Experience:

• Lead & Design automation for EUC (End User Computing) remediation, using AI workflow automation to reduce operational risk, improve control compliance, and accelerate remediation at scale.
• Act as Solution Architect for the end-to-end remediation across Python & Alteryx / FRAME platform, aligning delivery to risk, control, and technology standards.
• Knowledge of Finance process landscape & core systems
• Identify and prioritize EUC remediation opportunities and translate them into an automation roadmap
• Design and deliver AI-assisted remediation capabilities with prompt engineering
• Build automation pipelines to streamline discovery, assessment, remediation tracking, and evidence generation.
• Define human-in-the-loop operating model for AI outputs (review, approval, exception handling) to ensure accountable decision-making
• Familiarity with Python, IT-managed automation platforms e.g., Alteryx
• Experienced in managing end-to-end Testing lifecycle i.e., Unit Testing, SIT, UAT
• Strong in Stakeholder management
• Agile Scrum Master, SAFe, and Project Manager skills set are desirable

Job Description

PayPay India growth is driving a rapid expansion of PayPay India product teams and the need for a Senior Technical Program Manager to drive more features to deliver and accelerate further growth. PayPay India Private Limited applies different SDLC methodologies to develop our products, continuously tailoring them, aligning the company's strategies to pursue the speed. 

A successful candidate will drive the product team's product workup and delivery, as well as foster the advanced agile culture that fits PayPay India  speed and scale of the company by establishing a new better PayPay product delivery life cycle.

Main Responsibilities 

• Foster Agile methodologies, principles, and practices within the teams. 
• Develop and tailor the PayPay SDLC framework aligned with industry Agile best practices and PayPay's strategies. 
• Plan and cultivate Agile maturity at the team level and scale it to the divisional level. 
• Manage multiple technical projects concurrently, ensuring timely delivery and superior outcomes. 
• Monitor the status of the development project, including progress, issues, timelines, and risks. Communicate transparently with stakeholders. 
• Coordinate and facilitate daily/weekly meetings with stakeholders. 
• Cultivate a collaborative environment that promotes visibility and transparency among teams. 
• Provide support in maintaining task management software.

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of relevant work experience, including 7+ years in a senior technical program management role. 
• Proven experience leading complex technical projects, driving organizational transformation initiatives (such as Agile adoption), and applying Agile methodologies (Scrum, Kanban, etc.). 
• Proven leadership in large-scale programs or managing multiple complex projects simultaneously. 
• Demonstrated success in leading large-scale programs or managing multiple complex projects simultaneously, with a focus on strategic planning and driving organizational goals. 
• Strong analytical and problem-solving skills, with the ability to gather data, identify risks, and develop solutions. 
• Experience in project planning, resource allocation, risk management, and budgeting. 
• Excellent written and verbal communication skills to effectively interact with technical and non-technical stakeholders at all levels. 
• Strong interpersonal skills to build relationships, facilitate discussions, and manage teams.

Preferred Qualifications

• Technical adaptability with knowledge of programming languages, platforms, and technologies relevant to the organization. 
• Proficiency in using program management tools (Jira, Confluence, etc.) to streamline project execution. 
• Experience in the FinTech industry, with knowledge of financial systems, regulations, and security standards. 
• Business-level English fluency for effective collaboration in a dynamic environment.
• Agile Expertise Certification in Agile methodologies (CSM, SAFe, PMI-ACP, etc.), demonstrating commitment to continuous improvement and team-based delivery models. 
• Strong interest in Pay2 DC Culture
• Leverage AI/LLM-based tools in daily workflows (e.g., code development, reviews, testing, debugging, documentation), while ensuring human oversight, judgment, and            accountability drive the final product.
• [Extra requirements depending on the potential team it has been identified]

Remarks

＊Please note that you cannot apply for PayPay (Japan-based jobs) or other positions in parallel or in duplicate.

PayPay 5 senses

• Please refer PayPay 5 senses to learn what we value at work.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)

     ※The development center requires you to work in the Gurugram office to establish the strong core team.
     　

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking a highly experienced Senior Scrum Master to act as a hands-on agile leader, mentor, and performance coach within our Gurugram, India office. This role is a unique blend of deep team facilitation and agile community leadership. You will be embedded within some of our engineering development teams, guiding them to peak performance, while also serving as the local agile expert and mentor a Scrum Master Chapter.

If you are a master of your craft, passionate about developing others, and ready to make a systemic impact on our agile culture, this is the perfect opportunity to advance your career. 

Key Responsiblities

• Lead engineering teams as their dedicated Scrum Master, modelling advanced agile practices and fostering a culture of accountability and high performance.
• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven
• Partner with Product Owners and tech leads to champion advanced backlog management, prioritization techniques, and goal setting that maximizes business value.
• Drive a relentless focus on continuous improvement, using data and metrics to help your teams become more predictable, efficient, and self-sufficient.
• Act as a coach and mentor to a Scrum Master Chapter, providing guidance, support, and an escalation path for complex challenges.
• Lead a local Community of Practice for Scrum Masters to foster knowledge sharing, collaborative problem-solving, and the standardisation of best practices.
• Partner with leadership by contributing to the performance evaluation of the Scrum Masters you mentor, providing constructive feedback to help them grow.
• Lead Large-Scale Planning: Play a key role in the planning, organization, and facilitation of large-scale planning events (e.g., Big Room Planning), ensuring all teams are aligned and committed to a shared set of objectives.
• Take a leading role in identifying, managing, and resolving complex, cross-team dependencies and risks that impact delivery.
• Develop and manage relationships with senior stakeholders, acting as a trusted advisor on agile principles, delivery forecasting, and expectation management.

Your Qualifications

• Extensive Experience: Min 7 years of dedicated and proven experience as a Scrum Master or Agile Coach, with a clear track record of success in maturing teams and improving delivery outcomes.
• Hands-On Practitioner: You are not a theorist. You have deep, practical, "in-the-trenches" experience with all facets of agile practices and are comfortable demonstrating 'how' as well as explaining 'why'.
• Advanced Agile Knowledge: You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is desirable.
• Experience in Large-Scale Planning: Proven experience facilitating large, multi-team planning events (like PI Planning, Big Room Planning) and driving them to successful outcomes.
• Proven Mentorship Ability: Demonstrable experience formally or informally coaching and mentoring other Scrum Masters or agile practitioners to help them grow their skills.
• Leadership Qualities: Experience in people leadership (direct or indirect) is highly preferred, including guiding career development, and contributing to performance feedback.
• Expert-Level Facilitator: Mastery of facilitation, conflict resolution, and communication skills, with the ability to navigate complex organisational dynamics and manage senior stakeholders effectively.

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 5+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

Overview:   The Senior Software Development Engineer L4 is expected to successfully work through complex tasks independently, understand the intricacies of the software development life cycle, and display strong adherence to fundamental software engineering principles in the production of software. This position possesses a deep understanding of the computer’s architectural design and other issues like testing and scalability of software products.

Duties and Responsibilities:

• Front-End Development: Build responsive, high-performance, and user-friendly web interfaces using Angular, TypeScript, HTML, and CSS.
• Back-End Development: Develop and maintain server-side applications and logic using PHP (often with frameworks like Laravel or NestJS).
• API Development and Integration: Design, develop, and implement robust RESTful APIs and web services to allow seamless data flow and integration between the Angular frontend and PHP backend, as well as with third-party services.
• Collaboration: Work closely with cross-functional teams including designers, product managers, and other developers to gather requirements, define project specifications, and deliver high-quality solutions.
• Code Quality and Testing: Write clean, maintainable, and testable code, participate in code reviews, and implement automated testing strategies to ensure code integrity and reliability.
• Troubleshooting and Optimization: Identify, debug, and resolve complex technical issues across the full stack, and optimize applications for maximum performance, speed, scalability, and security.
• Documentation and Best Practices: Create and maintain technical documentation, and stay up-to-date with emerging technologies and industry trends.

Job Requirements:

• 4 - 8 years of experience with software development in one or more programming languages, and with data structures/algorithms;
• Strong expertise in Angular and core front-end technologies (HTML5, CSS3, JavaScript, TypeScript).
• Solid experience with server-side programming using PHP (versions 8+) and related frameworks.
• Proficiency in database management systems like MySQL or PostgreSQL.
• Experience with API development and integration (RESTful services).
• Familiarity with version control systems, specifically Git.
• Knowledge of cloud platforms like AWS or Azure is beneficial.
•  

Education:

• Bachelor's degree in computer science, Software Engineering, or Information Technology
• Master's degree or PhD in Computer Science, a related technical field, or equivalent practical experience preferred.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong communication and collaboration skills for working in an Agile/Scrum environment.
• Attention to detail and a commitment to quality.

The Community You Will Join:

Our CKM team includes a team of Knowledge editors and writers across various regions. We manage 11 knowledge bases in Content Stack and work towards providing the best user experience to our agents and Airbnb users visiting the Help Center.

The Difference You Will Make:

Knowledge Editor will be responsible for maintaining the knowledge platforms, communications and information/process flows for our frontline specialist. You will work with the Knowledge Program Managers, Knowledge Strategist and support the Knowledge Management Regional Manager to collect requirements, define, document and prepare agents facing content.

A Typical Day:

• Maintain, write, and review single-source-of-truth content (such as workflows and guideline documentation) for internal knowledge platforms
• Elaborate workflows to include structured process steps, including system and tool instructions
• Create reusable content and ensure work instructions meet content standards
• Distill complex concepts into clear, easy-to-understand communications and develop/execute communication strategies
• Triage and maintain content and workflow feedback across the organization
• Build and maintain strong relationships with CS Operations, Partners, Training, Quality, Business Process, and Planning teams
• Leverage data insights (where available) to identify content gaps, improve usability, and drive continuous content optimization
• Explore and apply AI-powered tools (e.g., content generation, summarization, search optimization) to enhance content quality and efficiency

Your Expertise:

• 5+ years of experience in technical writing or relevant experience
• Excellent writing, editing, and proofreading skills
• Work autonomously in a fast-paced environment
• Proven ability to think like a customer and understand agent behavior, in-depth knowledge of customer service and contact center operations
• Demonstrated capacity for critical thinking and analysis in complex projects
• Familiarity with project management methodologies, tools and phases of the project lifecycle
• Ability to engage and influence cross-functional consensus and collaboration
• BA/BS degree or equivalent practical experience
• Experienced working with shared service organizations such as Training, QA, PMO, OCM and Partner Management to drive performance
• Experience setting up Knowledge/KCS platforms with CMS applications (Drupal, Confluence, ContentStack, blogging tools, etc.) a plus
• Six-Sigma, PMP, ITIL, Prince2 Agile and SCRUM Master certification an advantage
• Innovation mindset, problem solving attitude
• Good to have:
  • Exposure to data analysis (e.g., interpreting dashboards, basic SQL, or using analytics tools) to inform content decisions
  • Familiarity with AI tools (e.g., generative AI, search optimization, workflow automation) and their application in content creation and knowledge management
  • Experience using data or AI to improve content discoverability, quality, or operational efficiency

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.

• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products within the healthcare industry as a business analyst or related role; 
• Minimum 2 years of experience driving the integration of 3rd party applications with major EHR systems (e.g., Cerner, Meditech, athenahealth, Veradigm, or Epic), or experience in EHR clinical module configuration;
• Prior experience with Payer-Provider Integration preferred, including familiarity with electronic data exchange for value-based care, risk adjustment, or HEDIS quality reporting;
• Deep technical proficiency in SMART on FHIR, OAuth 2.0, SMART Backend Services, Epic Public and Private Web Service APIs;
• Expertise in the clinical workflow, with the ability to integrate external application features to provider’s native workflow;
• Deep understanding of HL7 FHIR resources and a proven ability to map complex clinical data elements to FHIR R4 or US Core profiles;
• Direct experience documenting requirements for RESTful APIs, webhooks, and backend services that facilitate bi-directional data exchange between SaaS platforms and EHR data tiers;
• Expertise in CDS Hooks, including the ability to design trigger logic for Information, Suggestion, and App Link cards that minimize "alert fatigue" for clinicians;
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.
• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products as a business analyst or related role; 
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.