People Solutions Specialist (FTC)

As part of our HR Operating Model HR is created an agile and flexible team that focuses on solving cross-Business Unit (“BU”) talent challenges, supporting HR and enabling the BUs to continue driving improvement and moving away from traditional silos.  

The People Solutions team will sit within the Change and Workforce Transformation team and be aligned to a specific BU. It will work with the BUHR Team of Senior People Partners, People Services, and the Centers of Expertise (“CoE”) to lead specific projects that have been identified as key priorities. 

Projects may include enterprise-wide talent initiatives or activities that are BU specific. 

You will report to the Director, People Solutions. Location and time zone are flexible, as long as business needs are met. This is a fixed term contract until the end of 2026. 

Here’s what you’ll be doing: 

Solve our greatest talent challenges and implement solutions that deliver value to the overall Inizio group, HR, and the Business while furthering the development of our talent strategy.  

Specifically:  

• Support the BU and BU Sr. People Partners in the execution of HR plans and processes for their BU including recruiting and retention plans, career development, compensation and benefits processes, and talent management
• Collaborate with the CoEs to address HR needs at the BU level and provide input to the CoE methodologies and plans to adapt to the specific business divisions
• Escalate complex issues to Sr. People Partner and People Solutions as needed and regularly inform on performance, initiative progress, and risks
• Support the BU to address structural issues and provide input/help in implementing reorganization when necessary
• Articulate the capabilities, resources, and actions needed to close talent gaps or optimize the workforce  
• Proactively promote and maintain an environment where the company’s values are demonstrated
• Support the implementation of key HR initiatives
• Support the People Solutions Lead in working collaboratively across different teams / functions to deliver projects that improve / enhance Inizio HR practices
• Have the opportunity to work across the HR organization

What do you bring to the Role? 

• Experience with HR practices including training, organization design, HR metrics, performance management and compensation
• Excellent interpersonal and communication skills including the ability to collaborate cross-functionally 
• Ability to coach employees and managers
• Experience in development and implementation of HR initiatives  
• Ability to prioritize and manage HR processes
• Working knowledge of HR related laws and regulations
• Self-starter with proactive, consultative approach to partner with agency leaders
• Ability to maintain strict confidentiality
• Excellent project management and organizational skills  
• Desire to work both within your BU and across INIZIO

Why Join Inizio?

• Chance to deliver solution focused people initiatives
• Collaborative, purpose-driven global organisation
• Remote working model
• Competitive reward and benefits package

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

#LI-PW2

#LI-REMOTE

MongoDB seeks a highly motivated individual to join our Global Deal Strategy function. This position will play a key role in enabling large, strategic opportunities to provide critical support to the Global Sales organization. In collaboration with our Sr. Director, you will help drive efficiencies, profitability, and stronger controls. This is a tremendous opportunity for someone who enjoys the challenge of working and leading an outstanding team in a high-growth environment and is steadfast in their pursuit of excellence.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Responsibilities

• Be a critical member of the Global Team, acting as a key enabler for non-standard and complex deals, with a focus on engineering sophisticated deals to add business value
• Optimising deal cycle times, improving revenue, margin, and market share in line with business priorities
• Driving cross-functional and cross-solution collaboration, ensuring adherence to operational guidelines and revenue recognition requirements
• Be curious and creative when considering sales cycle and quote-to-cash timelines, with a view to improving these processes
• Embrace a continuous improvement mindset, focusing on processes and technology to enhance productivity and efficiency, and deploying Ai solutions at scale

Requirements

• 8+ years software industry experience (Deal Strategy/ Deal Desk/ Finance/ Sales Operations experience)
• 2+ years experience in people management and enjoys all aspects of people management (a player-coach mindset)
• Enjoys working with Sales and other Business Partners (collaborative and solution-oriented)
• Excellent eye for business and shown ability in commercial negotiations
• Degree in Business or Finance and/or MBA
• Some experience in software revenue recognition principles and have worked closely with finance/revenue teams.
• Excellent verbal and written communication skills
• Strong analytical skills along with the ability to demonstrate practical judgment in sophisticated situations
• Great partnership & teamwork skills
• Good knowledge of MS Excel & Salesforce

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273416007

About the Role

A mission-critical role for Monks is the Senior Event Manager position, where you’ll work side-by-side with our clients to create, plan, execute, and measure events. The role offers the opportunity to build events for a multi-national client. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities, knows event trends, competitor events, and industry standards. This is a 6-month fixed-term contract. 

Responsibilities:

• Deliver outstanding quality support to the marketing events and programmes run by the Client team
• Work closely with your Client team point of contact on event data and audience development for multiple EMEA events 
• Ownership and/or collaboration on project timelines and project plans, ensuring deliverables are met on time
• Work effectively with external partners, creative agencies, and vendors, and internal cross-functional partners, e.g. PR, Sales, Logistics, and  other Marketing teams
• Acting as a trusted project lead, reporting to our Event Director.
• Creating high-quality, high-touch creative events that communicate brand value and build brand equity among advertisers and consumers.
• Delivering high-velocity events programs, whilst managing multiple stakeholders, either for virtual or in-person event formats
• Project management of different event formats, from the initial event strategy and concepting, pre-event planning, through to live event delivery and post-event reporting
• Direct client management and reporting. Overseeing multiple projects at one time, ensuring objectives are met and exceeded.
• Financial ownership - including creating, managing, and reconciling event budgets, as well as ongoing internal and client team financial planning.
• Overseeing and managing internal teams or third-party suppliers required for the event delivery - ensuring all project deadlines are adhered to and acting as quality control for the event work delivered
• Consistent communication to the client with updates, status reports, and progress of projects against their objectives and scope

About You

The essentials:

• Strong capabilities in the area of event & project management, ideally with 4-7 years of experience managing events (in-person and virtual events)
• Event trend awareness and competitive insights
• Excellent ability to multitask and stay abreast of multiple projects at one time
• Experienced in financial planning, including building and managing event budgets
• Ability to work in a fast-paced environment and be able to quickly react to new/urgent requests
• High energy, detail-oriented person, with a go-getter, positive attitude; comfortable working autonomously and within groups
• Experience working directly with clients to build strong relationships and create a positive experience that helps meet clients' business expectations and needs
• Effective verbal, written, and presentation-related communication skills around project planning and status, roadblocks, and, when needed, alternate courses of action
• BA/BS degree required
• Ability to travel for live events/site visits where required

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

#LI-RE1 #LI-Hybrid

Role Summary

The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings.

Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development.

This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.

Key Responsibilities

Global Application Management Leadership

• Own and scale a global Application Management function supporting mission-critical client environments across all regions
• Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks
• Drive consistency, quality, and continuous improvement across geographically distributed teams
• Ensure alignment with regional regulatory, operational, and client-specific requirements

U.S. Managed Solutions Leadership

• Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes
• Ensure tight integration across infrastructure, platform, and application layers
• Establish a culture of ownership, accountability, and operational excellence
• Serve as executive escalation point for critical client and operational issues

SRE & Reliability Engineering

• Build and scale a modern SRE function focused on reliability, automation, and observability
• Define reliability targets, error budgets, and operational maturity standards
• Embed SRE principles across all service delivery teams
• Drive adoption of proactive, automated, and self-healing operational models

Next-Generation Service Development

• Define, build, and scale new managed service offerings, including:
• Interface-as-a-Service
• Agentic AI development for product customization and workflow automation
• Standardized global upgrade services
• Productize services with clear delivery models, value propositions, and scalable execution frameworks
• Partner closely with Product and Engineering to align service capabilities with platform evolution

AI & Automation Strategy

• Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency
• Develop and scale agentic workflows for configuration, customization, and support
• Identify and execute opportunities to reduce manual effort through intelligent automation
• Ensure secure, compliant, and responsible use of AI across client environments

Client Lifecycle & Upgrade Excellence

• Establish a global, repeatable model for client upgrades across platforms and geographies
• Improve predictability, reduce risk, and enhance the client experience during upgrades
• Integrate upgrade processes into ongoing managed service delivery
• Drive automation and standardization across lifecycle operations

Executive Stakeholder Engagement

• Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations
• Engage directly with strategic clients and executive stakeholders
• Provide clear, data-driven reporting on performance, risks, and transformation initiatives
• Influence roadmap and investment decisions based on operational insights

Required Experience & Qualifications

Leadership & Operational Experience

• 15+ years of experience in enterprise software, healthcare IT, or managed services
• Proven experience leading large-scale, globally distributed teams
• Demonstrated success operating at a senior leadership (VP-equivalent) level
• Strong track record managing mission-critical application environments or SaaS operations
• Experience building and scaling SRE or reliability-focused organizations

InterSystems Expertise (Strongly Preferred)

• Deep experience with:
• HealthShare
• TrakCare
• HealthConnect / HealthConnect Cloud
• IRIS data platform
• Strong understanding of InterSystems-based architectures, interoperability, and operational models

Technical & Domain Expertise

• Experience with cloud and hybrid environments (public and private cloud)
• Strong understanding of integration frameworks and interface engines
• Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
• Experience with observability, monitoring, and incident management tooling

AI & Innovation

• Experience applying AI and automation in enterprise or operational environments
• Understanding of agentic AI concepts and enterprise use cases
• Ability to translate emerging technologies into scalable service offerings

Leadership Expectations

• Operates with VP-level ownership, autonomy, and decision-making authority
• Drives clarity and structure across complex, global operations
• Balances long-term strategy with hands-on execution
• Builds and leads high-performing, accountable teams
• Establishes a culture of continuous improvement and innovation
• Communicates effectively at both executive and technical levels

Success Measures

• Standardized and scalable global application management model in place
• Improved SLA performance, uptime, and client satisfaction across regions
• Successful launch and adoption of SRE, Interface-as-a-Service, and AI-driven offerings
• Measurable reduction in manual operations through automation and AI
• Predictable, efficient global upgrade execution
• Strong alignment across Product, Services, and client outcomes

Role Overview

The Global Delivery Leader will own the strategy, architecture, and global execution of InterSystems’ cloud-native Service Delivery Platform. This platform—built on Kubernetes and Spectro Cloud—underpins all SaaS and Managed Services delivery for InterSystems IRIS and the broader portfolio across private datacenters and public cloud providers. 

This role is accountable for leading globally distributed engineering and operations teams that design, build, and run a highly available, secure, and scalable platform spanning InterSystems datacenters, AWS, Azure, and GCP. The Director will be responsible not only for operational excellence, but also for the cloud architecture, automation frameworks and software-driven operational model required to deliver IRIS as a truly global, cloud-native managed service. 

Key Responsibilities 

Platform Ownership & Cloud Architecture 

• Own the end-to-end architecture and global operation of the InterSystems Service Delivery Platform, spanning Spectro Cloud, Kubernetes, Cilium, Helm, and multi-cloud infrastructure services. 
• Define and evolve a cloud-first reference architecture supporting consistent, secure, and resilient service delivery across InterSystems datacenters and public cloud regions. 
• Act as the senior technical authority for Kubernetes platform strategy, multi-cloud design, and runtime operational patterns. 

Engineering-Led Operations & Automation 

• Drive a platform engineering and SRE operating model, where infrastructure and operations are delivered through software, automation, and repeatable pipelines. 
• Establish Infrastructure as Code (IaC) standards and practices using Terraform, Helm, and GitOps-based workflows to ensure deterministic, auditable platform deployments. 
• Partner with Product Engineering and Cloud Engineering to define CI/CD pipelines, deployment automation, and lifecycle management for IRIS and supporting services. 
• Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software. 

Reliability, Scale & Observability 

• Define and enforce service-level objectives (SLOs), error budgets, and operational KPIs across regions and clouds. 
• Lead the evolution of observability and telemetry using Coralogix and complementary tooling to enable full-stack visibility, proactive detection, and automated remediation. 
• Establish mature incident response, problem management, and continuous improvement processes aligned with SRE best practices. 

Security, Compliance & Risk 

• Partner with Global Security, Compliance, and Risk teams to ensure platform architecture and operations meet regulatory, data protection, and access control requirements. 
• Ensure security is embedded by design across Kubernetes, cloud infrastructure, CI/CD pipelines, and operational tooling. 

Financial Stewardship & Growth Enablement 

• Own capacity planning, scaling strategies, and cross-cloud cost management, balancing reliability, performance, and financial efficiency. 
• Enable rapid global growth of Managed Services and SaaS offerings through standardized, scalable platform capabilities. 

Leadership & Organizational Development 

• Lead and grow a globally distributed organization of platform engineers, SREs, and operations leaders. 
• Build a culture of accountability, technical excellence, and continuous learning. 
• Serve as a senior leader within Managed Services, influencing cross-functional strategy and representing platform operations at the executive level. 

Qualifications & Experience Required

• 15+ years of experience in cloud infrastructure, platform engineering, SRE, or large-scale distributed systems, including senior leadership roles with global scope. 
• Proven success designing and operating Kubernetes-based platforms at enterprise or SaaS scale, supporting mission-critical customer workloads. 
• Deep hands-on experience with AWS, Azure, and/or GCP, including networking, compute, storage, identity, and security architectures. 
• Strong background in Infrastructure as Code and automation, with practical experience using Terraform, Helm, GitOps, and CI/CD platforms. 
• Demonstrated ability to lead organizations that build software to operate infrastructure (platform engineering mindset). 
• Experience with observability ecosystems such as Coralogix, Datadog, Prometheus, Grafana, or equivalent. 
• Strong understanding of high availability, disaster recovery, multi-region design, and data platform operations. 
• Track record of leading large, globally distributed teams and driving operational transformation. 
• Exceptional communication and executive presence, with the ability to influence across engineering, product, security, and leadership teams. 
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. 

Senior Warehouse and Distribution Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Fulfilment Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Production Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Role: Senior Integrated Project Manager (with Account Management experience)

Location: Dublin, Ireland

About the role: 

We're seeking a Senior Project Manager to orchestrate traditional and AI-powered creative projects for premium brands. This role demands someone who can seamlessly blend traditional project management excellence with innovative AI production methodologies, particularly suited to luxury, and premium sector work. 

What you will be doing: 

Project Leadership: 

• Lead complex, multi-channel projects
• Manage integrated teams across creative, strategy, and AI production
• Drive project excellence for premium brand deliverables
• Establish and maintain project management best practices 
• Ensure optimal source allocation and timeline management 

Client & Team Management: 

• Build strong client relationships with premium brand stakeholders
• Lead internal and external project communications with the assistance of the AI Producer and Project Manager 
• Manage cross-functional team dynamics
• Drive continuous process improvement
• Maintain budget control and resource efficiency

Project Planning & Execution: 

• Develop comprehensive project plans incorporating AI workflows
• Identify and mitigate risks 
• Manage scope, timeline, and budget parameters
• Ensure quality control across all deliverables
• Drive project optimisation and efficiency

What you need to be great in this role: 

• 5+ years integrated project management experience
• Experience with premium or luxury brand projects
• Understanding of AI production processes
• Strong track record of successful project delivery
• Excellence in stakeholder management
• Proficiency in project management tools 
• Knowledge of digital asset management systems
• Budget development and tracking
• Resource allocation optimisation

Req ID: 16556

#LI-JP1 #LI-HYBRID #LI-DIRECTOR

Scopely is looking for a superstar Game Design Director to join our Star Trek Fleet Command team in Ireland, Spain, or the UK on a remote basis.

At Scopely, we care deeply about what we do and want to inspire play, every day – whether in our work environments alongside talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating in the mobile games industry, connecting millions of players around the world daily.

Star Trek Fleet Command is a standout success in the gaming industry. Launched in 2018, our in-house developed 4X MMO has continually evolved, earning its place as one of the top-grossing games on the market. Our next chapter is bold: we’re evolving the traditional 4X experience in STFC — and we need a bold design leader to shape the content and loops our players engage with on a daily basis.

What You Will Do

As a Game Design Director on STFC, you’ll own the standards, direction, and experiences that define how millions of players experience growth and mastery across our monthly content releases and beyond.

• Become the design owner and leader behind our content pipeline, directing designers and live ops specialists in crafting compelling experiences for our players
• Guide teams through the creative process, ensuring they can hit the vision of the game and deliver upon player and product needs with accuracy
• Manage and mentor designers in systems and economy design to elevate our standards and craft incredible experiences
• Fostering a high-performance culture within the department through leadership, people development, and team engagement.
• Shape the design process to ensure the standards of players are met and exceeded
• Work with design leaders to shape the future of the game economy
• Collaborate with Experienced, driven and passionate Designers, Product Managers, Analysts, and Engineers to implement features which aim to advance the genre
• Evaluate performance using data, player feedback, and your own playtest experience
• Design for scale: plan for long-term content extensibility and system health

What We're Looking For

• 5+ years of game design leadership experience
• Proven experience in F2P systems design and progression modelling
• 8+ years of experience designing systems or economies for live, F2P games (preferably MMO, 4X, or strategy genres)
• Deep experience and mastery of complex game economies in F2P
• Excellent leadership and team management skills, with the ability to inspire and motivate a design team
• A track record of delivering clear, consistent creative direction and managerial feedback that elevates others' work
• Experience with all aspects of game design discipline: concept, game progression, interface, monetization, and retention
• Ability to translate KPI targets and data into design direction for teams
• Mastery of spreadsheets and confidence in balancing power curves, pacing, and resource flow
• Experience working cross-functionally and navigating live production environments
• A positive, thoughtful, and collaborative approach to game development

Bonus Points

• Deep understanding of the 4X genre with specific experience in F2P 4X
• Familiarity with SQL, scripting, or simulation tools
• Love for Star Trek, sci-fi, or highly strategic social games
• Previous work on alliance or co-op systems in large-scale games

Please ensure that the résumé/CV you attach is written in English.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.