Role Summary

The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings.

Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development.

This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.

Key Responsibilities

Global Application Management Leadership

• Own and scale a global Application Management function supporting mission-critical client environments across all regions
• Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks
• Drive consistency, quality, and continuous improvement across geographically distributed teams
• Ensure alignment with regional regulatory, operational, and client-specific requirements

U.S. Managed Solutions Leadership

• Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes
• Ensure tight integration across infrastructure, platform, and application layers
• Establish a culture of ownership, accountability, and operational excellence
• Serve as executive escalation point for critical client and operational issues

SRE & Reliability Engineering

• Build and scale a modern SRE function focused on reliability, automation, and observability
• Define reliability targets, error budgets, and operational maturity standards
• Embed SRE principles across all service delivery teams
• Drive adoption of proactive, automated, and self-healing operational models

Next-Generation Service Development

• Define, build, and scale new managed service offerings, including:
• Interface-as-a-Service
• Agentic AI development for product customization and workflow automation
• Standardized global upgrade services
• Productize services with clear delivery models, value propositions, and scalable execution frameworks
• Partner closely with Product and Engineering to align service capabilities with platform evolution

AI & Automation Strategy

• Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency
• Develop and scale agentic workflows for configuration, customization, and support
• Identify and execute opportunities to reduce manual effort through intelligent automation
• Ensure secure, compliant, and responsible use of AI across client environments

Client Lifecycle & Upgrade Excellence

• Establish a global, repeatable model for client upgrades across platforms and geographies
• Improve predictability, reduce risk, and enhance the client experience during upgrades
• Integrate upgrade processes into ongoing managed service delivery
• Drive automation and standardization across lifecycle operations

Executive Stakeholder Engagement

• Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations
• Engage directly with strategic clients and executive stakeholders
• Provide clear, data-driven reporting on performance, risks, and transformation initiatives
• Influence roadmap and investment decisions based on operational insights

Required Experience & Qualifications

Leadership & Operational Experience

• 15+ years of experience in enterprise software, healthcare IT, or managed services
• Proven experience leading large-scale, globally distributed teams
• Demonstrated success operating at a senior leadership (VP-equivalent) level
• Strong track record managing mission-critical application environments or SaaS operations
• Experience building and scaling SRE or reliability-focused organizations

InterSystems Expertise (Strongly Preferred)

• Deep experience with:
• HealthShare
• TrakCare
• HealthConnect / HealthConnect Cloud
• IRIS data platform
• Strong understanding of InterSystems-based architectures, interoperability, and operational models

Technical & Domain Expertise

• Experience with cloud and hybrid environments (public and private cloud)
• Strong understanding of integration frameworks and interface engines
• Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
• Experience with observability, monitoring, and incident management tooling

AI & Innovation

• Experience applying AI and automation in enterprise or operational environments
• Understanding of agentic AI concepts and enterprise use cases
• Ability to translate emerging technologies into scalable service offerings

Leadership Expectations

• Operates with VP-level ownership, autonomy, and decision-making authority
• Drives clarity and structure across complex, global operations
• Balances long-term strategy with hands-on execution
• Builds and leads high-performing, accountable teams
• Establishes a culture of continuous improvement and innovation
• Communicates effectively at both executive and technical levels

Success Measures

• Standardized and scalable global application management model in place
• Improved SLA performance, uptime, and client satisfaction across regions
• Successful launch and adoption of SRE, Interface-as-a-Service, and AI-driven offerings
• Measurable reduction in manual operations through automation and AI
• Predictable, efficient global upgrade execution
• Strong alignment across Product, Services, and client outcomes

The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery.

Key Responsibilities

• Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
• Act as the voice of the customer within DevOps and service delivery teams.
• Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
• Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
• Drive service innovation, automation, and continuous improvement.
• Define and monitor service KPIs, SLOs, and operational performance metrics.
• Oversee delivery of service enhancements and operational process improvements.
• Communicate service performance, adoption, and outcomes through dashboards and reporting.

Experience & Skills Required

• 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations.
• Strong understanding of IT service management frameworks (e.g. ITIL).
• Experience owning and delivering service-oriented or platform solutions.
• Ability to translate business objectives into actionable technical requirements.
• Excellent stakeholder management, communication, and prioritisation skills.
• Experience working with SaaS, cloud platforms, and Agile delivery models.
• Degree in a relevant discipline or equivalent professional experience.
• Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments.

We are seeking an experienced and strategic Principal Security Architect to lead the design, implementation, and oversight of enterprise-class network and cloud security across our global infrastructure. This role blends deep technical expertise with strategic leadership and focuses on securing our on-premises data centers, public cloud platforms, and enterprise network edge using best-in-class tools like Palo Alto and Cisco.

This is a hands-on leadership role that influences global security architecture, mentors’ engineers, and collaborates with cross-functional teams to protect our digital assets at scale.

Key Responsibilities

Security Architecture & Engineering

• Lead the design and evolution of security controls across hybrid cloud and on-prem environments.
• Architect and implement network segmentation, next-gen firewall policies, and zero-trust access models.
• Define secure connectivity strategies across WAN, remote access, data centers, and cloud networks.

Technology Ownership

• Serve as SME for Palo Alto Networks firewalls, Prisma Access, and Panorama.
• Lead security configuration, lifecycle management, and policy enforcement on Cisco security platforms (ASA, ISE, Firepower, Umbrella).
• Harden security for multi-cloud platforms (AWS, Azure, GCP) including IAM, VPCs, firewalls, and API security.

Operations & Response

• Lead threat detection and response for network and infrastructure incidents.
• Collaborate with SOC, GRC, and infrastructure teams to close security gaps and maintain compliance.
• Continuously improve security monitoring, alerting, and forensics capabilities.

Security Automation & Tooling

• Integrate security into CI/CD pipelines and infrastructure provisioning via Terraform, Ansible, or Python.
• Automate security posture checks and drift detection in public cloud and data center environments.
• Work with vulnerability management platforms and integrate findings into remediation workflows.

Governance, Risk & Compliance

• Define security baselines and configuration standards for networking and infrastructure teams.
• Ensure compliance with frameworks such as ISO 27001, NIST, CIS, and industry-specific requirements.
• Participate in audits, risk assessments, and security reviews for new technologies and vendors.

Required Qualifications

• 10+ years of experience in infrastructure or network security, with 3+ years in a principal or lead role.
• Deep expertise in Palo Alto Networks products and Cisco security platforms.
• Strong understanding of cloud security architecture and native security tools in AWS, Azure, and/or GCP.
• Experience securing on-premise and hybrid data centers, including virtualization and SDN technologies.
• Proven experience designing and enforcing enterprise security policies across global networks.
• Solid knowledge of routing/switching protocols (BGP, OSPF), VPNs, DNS security, and NAC.
• Familiarity with SIEM, NDR, and EDR tools for detection and response.
• Scripting/automation proficiency (Python, Bash, PowerShell, or IaC tools).

Preferred Qualifications

• Certifications such as PCNSE, CISSP, CCNP Security, AWS/Azure Security Specialty.
• Experience with identity federation (SAML, OAuth), secrets management, and PKI.
• Background in segmentation frameworks (e.g., SCADA/ICS, OT security), or data loss prevention (DLP).
• Experience in DevSecOps or cloud-native security tooling.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

Overview

We are seeking a Principal Kubernetes Architect to serve as a senior technical authority for the design, evolution, and operation of InterSystems Kubernetes based cloud platforms. This role is responsible for defining reference architectures, establishing engineering standards, and solving the most complex platform challenges across hybrid and multi cloud environments.

As a Principal Architect, you will operate at both a strategic and hands on level. You will design large scale Kubernetes platforms, influence cloud and platform strategy, and mentor engineers across DevOps, Site Reliability Engineering, and platform teams. You will play a critical role in enabling secure, resilient, and highly automated Kubernetes environments that power mission critical managed services and SaaS offerings.

This role is intended for a deeply experienced Kubernetes and cloud professional who has designed, built, and operated production platforms at scale and who acts as a technical leader across organizations.

Key Responsibilities

Platform Architecture and Technical Leadership

• Act as a senior technical authority for Kubernetes architecture across managed services and SaaS platforms
• Define and maintain reference architectures and design patterns for Kubernetes platforms across on premises, private cloud, and public cloud environments
• Lead architectural reviews and provide guidance on cluster design, networking, security, scaling, and multi region strategies
• Influence long term platform strategy, tooling selection, and architectural direction in partnership with platform and cloud leadership

Kubernetes Platform Engineering

• Design, build, and evolve Kubernetes clusters using platforms such as EKS, AKS, GKE, Rancher, or equivalent enterprise distributions
• Establish best practices for cluster lifecycle management, upgrades, multi tenancy, and workload isolation
• Architect and implement advanced Kubernetes networking models including CNI plugins, ingress controllers, and network policies
• Design secure RBAC models, secrets management approaches, and workload isolation aligned with enterprise security requirements
• Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software

Infrastructure as Code & Automation

• Define and enforce Infrastructure as Code standards using Terraform, Helm, and GitOps based workflows
• Design reusable and composable infrastructure modules to enable consistent and repeatable platform deployments
• Drive automation first approaches to cluster provisioning, configuration, and lifecycle management #
• Ensure platform changes are versioned, tested, and delivered through controlled CI and CD pipelines

Reliability, Observability & Operations

• Architect observability solutions for Kubernetes platforms using Prometheus, Grafana, Loki, Fluentd or Fluent Bit and related tooling
• Define strategies for monitoring, alerting, capacity planning, and performance optimization
• Lead troubleshooting of complex platform incidents involving cluster degradation, networking issues, or systemic failures
• Partner with Site Reliability Engineering teams to establish service level objectives, error budgets, and reliability engineering practices

Cloud, Hybrid & Data Protection

• Design Kubernetes solutions that operate consistently across public cloud and on premises environments
• Architect backup, restore, and disaster recovery strategies using tools such as Velero, Kasten, or Stash
• Address cloud specific constraints related to identity, networking, storage, and cost optimization

Mentorship & Cross Team Influence

• Mentor senior engineers and architects across platform, DevOps, and Site Reliability Engineering teams
• Act as a trusted advisor to application teams on cloud native and containerization strategies
• Contribute to technical standards, documentation, and internal enablement
• Represent platform architecture in cross functional design reviews and technical forums

Qualifications & Experience Required

• Ten to fifteen or more years of experience in infrastructure, cloud, platform engineering or Site Reliability Engineering roles with deep Kubernetes specialization
• Proven experience architecting and operating large scale Kubernetes platforms in production environments supporting mission critical workloads
• Strong hands on experience with AWS, Azure, and or Google Cloud Platform including networking, identity, and storage services
• Expert level knowledge of Kubernetes internals, scheduling, networking, security, and storage
• Deep experience with Infrastructure as Code and automation using Terraform, Helm, GitOps, and CI and CD systems
• Strong Linux and container runtime expertise
• Demonstrated ability to solve complex technical problems and influence architectural decisions across teams

Preferred Certifications

• Certified Kubernetes Administrator
• Certified Kubernetes Security Specialist
• Certified Kubernetes Application Developer
• AWS Certified DevOps Engineer Professional
• Google Professional Cloud DevOps Engineer
• HashiCorp Certified Terraform Associate
• Linux Foundation Certified System Administrator

Nice to Have Certifications

• Experience with GitOps tooling such as Argo CD or Flux
• Experience with service mesh technologies such as Istio, Linkerd, or Cilium
• Experience with Spectro Cloud or enterprise Kubernetes management platforms
• Open source contributions to Kubernetes or cloud native projects
• Experience supporting regulated or compliance driven environments
• Familiarity with emerging container platforms such as Incus

Overview

We are seeking a Kubernetes Engineer to join our global infrastructure team and help scale, automate, and secure our container orchestration environments across on-premises and public cloud platforms. As a Kubernetes specialist, you’ll work closely with DevOps, SRE, and security teams to deliver reliable, self-service, and production-ready Kubernetes clusters that power mission-critical applications.

Key Responsibilities

Cluster Management 

• Deploy, manage, and upgrade Kubernetes clusters using tools like kubeadm, EKS, AKS, GKE, or Rancher.
• Implement robust RBAC, network policies, ingress controllers, and security frameworks in Kubernetes.

Automation & IaC 

• Automate cluster provisioning and application deployment pipelines using Terraform, Helm, and ArgoCD.
• Build reusable modules for consistent infrastructure delivery across staging and production.

CI/CD Integration 

• Integrate Kubernetes with modern CI/CD workflows for rapid, safe application delivery.
• Support GitOps practices and continuous deployment automation.

Monitoring, Logging & Troubleshooting 

• Implement observability for Kubernetes using Prometheus, Grafana, Loki, and Fluentd/Fluent Bit.
• Troubleshoot performance issues, failed pods, memory leaks, and cluster degradation events.

Cloud & Hybrid Deployments 

• Operate Kubernetes workloads across AWS, Azure, GCP, and hybrid/on-prem environments.
• Use tools like Velero, Kasten, or Stash for backup/restore strategies in Kubernetes.

Collaboration & Support 

• Partner with application developers, SREs, and security teams to implement best practices.
• Serve as a technical advisor on cloud-native architectures and containerization s

Experience/Qualification Required

• Certified Kubernetes Administrator (CKA) – Highly preferred
• Certified Kubernetes Application Developer (CKAD)
• Certified Kubernetes Security Specialist (CKS)
• AWS Certified DevOps Engineer – Professional
• Google Professional Cloud DevOps Engineer
• HashiCorp Certified: Terraform Associate
• Linux Foundation Certified System Administrator (LFCS)

Nice to have:

• Experience with GitOps tools (ArgoCD, Flux).
• Observability tools like Prometheus, Grafana, ELK/EFK stack.
• Experience with service mesh technologies (Istio, Linkerd).
• Open-source contributions in Kubernetes-related projects
• Spectro cloud, Incus, Cloud 9 etc…