Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague

Role Summary

The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings.

Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development.

This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.

Key Responsibilities

Global Application Management Leadership

• Own and scale a global Application Management function supporting mission-critical client environments across all regions
• Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks
• Drive consistency, quality, and continuous improvement across geographically distributed teams
• Ensure alignment with regional regulatory, operational, and client-specific requirements

U.S. Managed Solutions Leadership

• Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes
• Ensure tight integration across infrastructure, platform, and application layers
• Establish a culture of ownership, accountability, and operational excellence
• Serve as executive escalation point for critical client and operational issues

SRE & Reliability Engineering

• Build and scale a modern SRE function focused on reliability, automation, and observability
• Define reliability targets, error budgets, and operational maturity standards
• Embed SRE principles across all service delivery teams
• Drive adoption of proactive, automated, and self-healing operational models

Next-Generation Service Development

• Define, build, and scale new managed service offerings, including:
• Interface-as-a-Service
• Agentic AI development for product customization and workflow automation
• Standardized global upgrade services
• Productize services with clear delivery models, value propositions, and scalable execution frameworks
• Partner closely with Product and Engineering to align service capabilities with platform evolution

AI & Automation Strategy

• Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency
• Develop and scale agentic workflows for configuration, customization, and support
• Identify and execute opportunities to reduce manual effort through intelligent automation
• Ensure secure, compliant, and responsible use of AI across client environments

Client Lifecycle & Upgrade Excellence

• Establish a global, repeatable model for client upgrades across platforms and geographies
• Improve predictability, reduce risk, and enhance the client experience during upgrades
• Integrate upgrade processes into ongoing managed service delivery
• Drive automation and standardization across lifecycle operations

Executive Stakeholder Engagement

• Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations
• Engage directly with strategic clients and executive stakeholders
• Provide clear, data-driven reporting on performance, risks, and transformation initiatives
• Influence roadmap and investment decisions based on operational insights

Required Experience & Qualifications

Leadership & Operational Experience

• 15+ years of experience in enterprise software, healthcare IT, or managed services
• Proven experience leading large-scale, globally distributed teams
• Demonstrated success operating at a senior leadership (VP-equivalent) level
• Strong track record managing mission-critical application environments or SaaS operations
• Experience building and scaling SRE or reliability-focused organizations

InterSystems Expertise (Strongly Preferred)

• Deep experience with:
• HealthShare
• TrakCare
• HealthConnect / HealthConnect Cloud
• IRIS data platform
• Strong understanding of InterSystems-based architectures, interoperability, and operational models

Technical & Domain Expertise

• Experience with cloud and hybrid environments (public and private cloud)
• Strong understanding of integration frameworks and interface engines
• Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
• Experience with observability, monitoring, and incident management tooling

AI & Innovation

• Experience applying AI and automation in enterprise or operational environments
• Understanding of agentic AI concepts and enterprise use cases
• Ability to translate emerging technologies into scalable service offerings

Leadership Expectations

• Operates with VP-level ownership, autonomy, and decision-making authority
• Drives clarity and structure across complex, global operations
• Balances long-term strategy with hands-on execution
• Builds and leads high-performing, accountable teams
• Establishes a culture of continuous improvement and innovation
• Communicates effectively at both executive and technical levels

Success Measures

• Standardized and scalable global application management model in place
• Improved SLA performance, uptime, and client satisfaction across regions
• Successful launch and adoption of SRE, Interface-as-a-Service, and AI-driven offerings
• Measurable reduction in manual operations through automation and AI
• Predictable, efficient global upgrade execution
• Strong alignment across Product, Services, and client outcomes

The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery.

Key Responsibilities

• Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
• Act as the voice of the customer within DevOps and service delivery teams.
• Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
• Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
• Drive service innovation, automation, and continuous improvement.
• Define and monitor service KPIs, SLOs, and operational performance metrics.
• Oversee delivery of service enhancements and operational process improvements.
• Communicate service performance, adoption, and outcomes through dashboards and reporting.

Experience & Skills Required

• 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations.
• Strong understanding of IT service management frameworks (e.g. ITIL).
• Experience owning and delivering service-oriented or platform solutions.
• Ability to translate business objectives into actionable technical requirements.
• Excellent stakeholder management, communication, and prioritisation skills.
• Experience working with SaaS, cloud platforms, and Agile delivery models.
• Degree in a relevant discipline or equivalent professional experience.
• Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments.

We are seeking an experienced and strategic Principal Security Architect to lead the design, implementation, and oversight of enterprise-class network and cloud security across our global infrastructure. This role blends deep technical expertise with strategic leadership and focuses on securing our on-premises data centers, public cloud platforms, and enterprise network edge using best-in-class tools like Palo Alto and Cisco.

This is a hands-on leadership role that influences global security architecture, mentors’ engineers, and collaborates with cross-functional teams to protect our digital assets at scale.

Key Responsibilities

Security Architecture & Engineering

• Lead the design and evolution of security controls across hybrid cloud and on-prem environments.
• Architect and implement network segmentation, next-gen firewall policies, and zero-trust access models.
• Define secure connectivity strategies across WAN, remote access, data centers, and cloud networks.

Technology Ownership

• Serve as SME for Palo Alto Networks firewalls, Prisma Access, and Panorama.
• Lead security configuration, lifecycle management, and policy enforcement on Cisco security platforms (ASA, ISE, Firepower, Umbrella).
• Harden security for multi-cloud platforms (AWS, Azure, GCP) including IAM, VPCs, firewalls, and API security.

Operations & Response

• Lead threat detection and response for network and infrastructure incidents.
• Collaborate with SOC, GRC, and infrastructure teams to close security gaps and maintain compliance.
• Continuously improve security monitoring, alerting, and forensics capabilities.

Security Automation & Tooling

• Integrate security into CI/CD pipelines and infrastructure provisioning via Terraform, Ansible, or Python.
• Automate security posture checks and drift detection in public cloud and data center environments.
• Work with vulnerability management platforms and integrate findings into remediation workflows.

Governance, Risk & Compliance

• Define security baselines and configuration standards for networking and infrastructure teams.
• Ensure compliance with frameworks such as ISO 27001, NIST, CIS, and industry-specific requirements.
• Participate in audits, risk assessments, and security reviews for new technologies and vendors.

Required Qualifications

• 10+ years of experience in infrastructure or network security, with 3+ years in a principal or lead role.
• Deep expertise in Palo Alto Networks products and Cisco security platforms.
• Strong understanding of cloud security architecture and native security tools in AWS, Azure, and/or GCP.
• Experience securing on-premise and hybrid data centers, including virtualization and SDN technologies.
• Proven experience designing and enforcing enterprise security policies across global networks.
• Solid knowledge of routing/switching protocols (BGP, OSPF), VPNs, DNS security, and NAC.
• Familiarity with SIEM, NDR, and EDR tools for detection and response.
• Scripting/automation proficiency (Python, Bash, PowerShell, or IaC tools).

Preferred Qualifications

• Certifications such as PCNSE, CISSP, CCNP Security, AWS/Azure Security Specialty.
• Experience with identity federation (SAML, OAuth), secrets management, and PKI.
• Background in segmentation frameworks (e.g., SCADA/ICS, OT security), or data loss prevention (DLP).
• Experience in DevSecOps or cloud-native security tooling.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

Overview

We are seeking a Principal Kubernetes Architect to serve as a senior technical authority for the design, evolution, and operation of InterSystems Kubernetes based cloud platforms. This role is responsible for defining reference architectures, establishing engineering standards, and solving the most complex platform challenges across hybrid and multi cloud environments.

As a Principal Architect, you will operate at both a strategic and hands on level. You will design large scale Kubernetes platforms, influence cloud and platform strategy, and mentor engineers across DevOps, Site Reliability Engineering, and platform teams. You will play a critical role in enabling secure, resilient, and highly automated Kubernetes environments that power mission critical managed services and SaaS offerings.

This role is intended for a deeply experienced Kubernetes and cloud professional who has designed, built, and operated production platforms at scale and who acts as a technical leader across organizations.

Key Responsibilities

Platform Architecture and Technical Leadership

• Act as a senior technical authority for Kubernetes architecture across managed services and SaaS platforms
• Define and maintain reference architectures and design patterns for Kubernetes platforms across on premises, private cloud, and public cloud environments
• Lead architectural reviews and provide guidance on cluster design, networking, security, scaling, and multi region strategies
• Influence long term platform strategy, tooling selection, and architectural direction in partnership with platform and cloud leadership

Kubernetes Platform Engineering

• Design, build, and evolve Kubernetes clusters using platforms such as EKS, AKS, GKE, Rancher, or equivalent enterprise distributions
• Establish best practices for cluster lifecycle management, upgrades, multi tenancy, and workload isolation
• Architect and implement advanced Kubernetes networking models including CNI plugins, ingress controllers, and network policies
• Design secure RBAC models, secrets management approaches, and workload isolation aligned with enterprise security requirements
• Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software

Infrastructure as Code & Automation

• Define and enforce Infrastructure as Code standards using Terraform, Helm, and GitOps based workflows
• Design reusable and composable infrastructure modules to enable consistent and repeatable platform deployments
• Drive automation first approaches to cluster provisioning, configuration, and lifecycle management #
• Ensure platform changes are versioned, tested, and delivered through controlled CI and CD pipelines

Reliability, Observability & Operations

• Architect observability solutions for Kubernetes platforms using Prometheus, Grafana, Loki, Fluentd or Fluent Bit and related tooling
• Define strategies for monitoring, alerting, capacity planning, and performance optimization
• Lead troubleshooting of complex platform incidents involving cluster degradation, networking issues, or systemic failures
• Partner with Site Reliability Engineering teams to establish service level objectives, error budgets, and reliability engineering practices

Cloud, Hybrid & Data Protection

• Design Kubernetes solutions that operate consistently across public cloud and on premises environments
• Architect backup, restore, and disaster recovery strategies using tools such as Velero, Kasten, or Stash
• Address cloud specific constraints related to identity, networking, storage, and cost optimization

Mentorship & Cross Team Influence

• Mentor senior engineers and architects across platform, DevOps, and Site Reliability Engineering teams
• Act as a trusted advisor to application teams on cloud native and containerization strategies
• Contribute to technical standards, documentation, and internal enablement
• Represent platform architecture in cross functional design reviews and technical forums

Qualifications & Experience Required

• Ten to fifteen or more years of experience in infrastructure, cloud, platform engineering or Site Reliability Engineering roles with deep Kubernetes specialization
• Proven experience architecting and operating large scale Kubernetes platforms in production environments supporting mission critical workloads
• Strong hands on experience with AWS, Azure, and or Google Cloud Platform including networking, identity, and storage services
• Expert level knowledge of Kubernetes internals, scheduling, networking, security, and storage
• Deep experience with Infrastructure as Code and automation using Terraform, Helm, GitOps, and CI and CD systems
• Strong Linux and container runtime expertise
• Demonstrated ability to solve complex technical problems and influence architectural decisions across teams

Preferred Certifications

• Certified Kubernetes Administrator
• Certified Kubernetes Security Specialist
• Certified Kubernetes Application Developer
• AWS Certified DevOps Engineer Professional
• Google Professional Cloud DevOps Engineer
• HashiCorp Certified Terraform Associate
• Linux Foundation Certified System Administrator

Nice to Have Certifications

• Experience with GitOps tooling such as Argo CD or Flux
• Experience with service mesh technologies such as Istio, Linkerd, or Cilium
• Experience with Spectro Cloud or enterprise Kubernetes management platforms
• Open source contributions to Kubernetes or cloud native projects
• Experience supporting regulated or compliance driven environments
• Familiarity with emerging container platforms such as Incus

Role Overview

The Global Delivery Leader will own the strategy, architecture, and global execution of InterSystems’ cloud-native Service Delivery Platform. This platform—built on Kubernetes and Spectro Cloud—underpins all SaaS and Managed Services delivery for InterSystems IRIS and the broader portfolio across private datacenters and public cloud providers. 

This role is accountable for leading globally distributed engineering and operations teams that design, build, and run a highly available, secure, and scalable platform spanning InterSystems datacenters, AWS, Azure, and GCP. The Director will be responsible not only for operational excellence, but also for the cloud architecture, automation frameworks and software-driven operational model required to deliver IRIS as a truly global, cloud-native managed service. 

Key Responsibilities 

Platform Ownership & Cloud Architecture 

• Own the end-to-end architecture and global operation of the InterSystems Service Delivery Platform, spanning Spectro Cloud, Kubernetes, Cilium, Helm, and multi-cloud infrastructure services. 
• Define and evolve a cloud-first reference architecture supporting consistent, secure, and resilient service delivery across InterSystems datacenters and public cloud regions. 
• Act as the senior technical authority for Kubernetes platform strategy, multi-cloud design, and runtime operational patterns. 

Engineering-Led Operations & Automation 

• Drive a platform engineering and SRE operating model, where infrastructure and operations are delivered through software, automation, and repeatable pipelines. 
• Establish Infrastructure as Code (IaC) standards and practices using Terraform, Helm, and GitOps-based workflows to ensure deterministic, auditable platform deployments. 
• Partner with Product Engineering and Cloud Engineering to define CI/CD pipelines, deployment automation, and lifecycle management for IRIS and supporting services. 
• Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software. 

Reliability, Scale & Observability 

• Define and enforce service-level objectives (SLOs), error budgets, and operational KPIs across regions and clouds. 
• Lead the evolution of observability and telemetry using Coralogix and complementary tooling to enable full-stack visibility, proactive detection, and automated remediation. 
• Establish mature incident response, problem management, and continuous improvement processes aligned with SRE best practices. 

Security, Compliance & Risk 

• Partner with Global Security, Compliance, and Risk teams to ensure platform architecture and operations meet regulatory, data protection, and access control requirements. 
• Ensure security is embedded by design across Kubernetes, cloud infrastructure, CI/CD pipelines, and operational tooling. 

Financial Stewardship & Growth Enablement 

• Own capacity planning, scaling strategies, and cross-cloud cost management, balancing reliability, performance, and financial efficiency. 
• Enable rapid global growth of Managed Services and SaaS offerings through standardized, scalable platform capabilities. 

Leadership & Organizational Development 

• Lead and grow a globally distributed organization of platform engineers, SREs, and operations leaders. 
• Build a culture of accountability, technical excellence, and continuous learning. 
• Serve as a senior leader within Managed Services, influencing cross-functional strategy and representing platform operations at the executive level. 

Qualifications & Experience Required

• 15+ years of experience in cloud infrastructure, platform engineering, SRE, or large-scale distributed systems, including senior leadership roles with global scope. 
• Proven success designing and operating Kubernetes-based platforms at enterprise or SaaS scale, supporting mission-critical customer workloads. 
• Deep hands-on experience with AWS, Azure, and/or GCP, including networking, compute, storage, identity, and security architectures. 
• Strong background in Infrastructure as Code and automation, with practical experience using Terraform, Helm, GitOps, and CI/CD platforms. 
• Demonstrated ability to lead organizations that build software to operate infrastructure (platform engineering mindset). 
• Experience with observability ecosystems such as Coralogix, Datadog, Prometheus, Grafana, or equivalent. 
• Strong understanding of high availability, disaster recovery, multi-region design, and data platform operations. 
• Track record of leading large, globally distributed teams and driving operational transformation. 
• Exceptional communication and executive presence, with the ability to influence across engineering, product, security, and leadership teams. 
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. 

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for a senior systems engineers to join the Chile team to service our Latin America customers and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to live a true cutting-edge experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers (IBM P series, Dell PowerFlex, Dell PowerEdge, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• English level : at  least B2, C1 preferred, capable of sustaining a conversation with team members form North America and Europe
• Strong hands-on experience with server hosting (e.g. data center) infrastructure
• Hands-on storage/SAN deployment and (ideally) management experience with IBM Flashsystem, Dell Powerstore.
• Hands-on AWS and/or GCP experience. Certifications in any of these hyperscalers are a plus.
• Hands-on Networking/Firewall solutions, preferably Cisco (Routing, ASA, FTD). Knowledge of Load Balancing/DNS Global Load Balancing solutions.
• Hands-on VMware deployment and management experience with VMware 8.x.  Hands-on experience with Nutanix (desirable).
• Hands-on Linux deployment and management experience with RHEL 8.x and above.
• Experience with Veritas (NetBackup, Backup Exec) and Veeam, configuration and operation.
• Hands-on Windows domain and AD management experience
• Knowledge of service monitoring and alerting (Nagios, CheckMK preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Ansible, Bash, Python, Powershell, Puppet)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague
• Strong troubleshooting skills
• Great customer service attitude
• Enthusiasm and talent for acquiring complex technical skills
• 8+ years of experience as Infrastructure/Senior Infrastructure Engineer or equivalent

Ubicación: Ciudad Empresarial, Huechuraba, Región Metropolitana

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

We are seeking an experienced Major Incident Lead – Site Reliability to join our Managed Services team. This role is responsible for leading the response to high-severity, customer-impacting incidents across InterSystems’ managed services platforms. Acting as the Incident Commander, the role ensures rapid service restoration, clear and confident stakeholder communication, and disciplined coordination across SRE, engineering, support, cloud, and service delivery teams.

Operating within an SRE-aligned service model, the Major Incident Lead focuses on protecting service reliability through the effective use of service level indicators and service level objectives, prioritizing customer impact reduction over root cause analysis during live incidents. Beyond incident response, the role drives post-incident reviews, turning operational failures into measurable reliability improvements and reduced repeat incidents.

This position is critical to maintaining customer trust, platform resilience, and operational excellence in a 24x7, mission-critical, and highly regulated environment.

Key Responsibilities

Major Incident Management

• Lead end-to-end management of P1 and P2 major incidents affecting InterSystems managed services customers; Serve as the single point of coordination for major incidents
• Deliver timely, accurate and audience-appropriate communications to customers, partners, internal leadership, service delivery, implementation, support and customer success teams
• Manage executive-level updates during prolonged or high-risk incidents
• Lead post-incident reviews and root cause analysis (RCA)
• Ensure corrective and preventative actions are clearly defined, owned and tracked; while identifying trends, systemic risks and recuring issues for automation opportunities and improved tooling
• Contribute to continuous improvement of incident processes, tooling and runbooks
• Ensure incidents are managed in line with contractual SLAs and regulatory requirements; maintain accurate incident documentation and audit-ready records
• Maintain and improve major incident playbooks and escalation paths; participate in on-call rotations and incident simulations
• Support customer service reviews and contractual discussions when required

Qualifications

• 5+ years of experience leading major incidents in a managed services, service delivery, cloud or enterprise IT environment
• Strong understanding of SRE principles, availability engineering, operational resilience practices and ITIL Incident, Problem, and Change Management
• Experience operating in 24x7, mission-critical environments with incident and service management tools (ServiceNow, Jira, PagerDuty)
• Understanding of services related to cloud-native platforms (AWS, Azure or GCP), observability solutions (Coralogix, Grafana, Prometheus, CloudWatch, Splunk)
• Strong understanding of data platform operations, high availability and scaling in support of mission-critical systems such as InterSystems IRIS, HealthShare, Intellicare and Trakcare
• Ability to lead under pressure and make clear, structured decisions; Reliability-first mindset
• Excellent verbal and written communication skills
• Strong stakeholder management, including senior leadership and customers
• Bachelors or Masters degree in Computer Science, Engineering or related technical field

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

We are seeking an experienced Engagement Manager to lead managed services engagements for healthcare organizations leveraging InterSystems technologies, including IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and related interoperability platforms. This role is responsible for ensuring the overall success of complex, mission-critical environments that support clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations.

As the primary point of accountability, you will own the end-to-end managed services client experience — from onboarding through steady-state operations, renewal, and growth. You will operate at the executive level, building trusted relationships with CIOs, CMIOs, and operational leaders while coordinating cross-functional teams across delivery, engineering, cloud, and support organizations. Your focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes.

This is not a project management role. It is a strategic ownership role that combines relationship leadership, commercial accountability, operational oversight, and risk management. You will play a critical part in maintaining the stability and performance of platforms that directly impact patient care, data interoperability, and business continuity.

Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value.

Key Responsibilities

• Own the full managed services lifecycle for healthcare clients using InterSystems platforms: onboarding, adoption, optimization, steady-state operations, renewal, and expansion
• Ensure successful transition from implementation or sales to operational support with clear scope, service definitions, and readiness criteria
• Establish governance structures tailored to healthcare organizations, including operational reviews, executive business reviews, and regulatory reporting requirements
• Maintain documented success plans aligned to clinical, operational, and interoperability objectives
• Lead complex discussions including service performance, scope changes, incident impacts, and contract alignment
• Own financial performance of healthcare managed services engagements
• Monitor service consumption relative to contract scope and platform usage
• Identify opportunities for optimization, expansion, and renewal across InterSystems solutions
• Partner with Sales on account strategy and long-term growth
• Ensure services remain aligned to contracted scope while supporting healthcare operations
• Coordinate with Managed Services teams supporting InterSystems environments (cloud, database, interoperability engines, infrastructure, security)
• Ensure service delivery meets SLAs for highly available clinical systems
• Partner with Product/Engineering teams on escalations, upgrades, patches, and roadmap alignment
• Oversee incident management for mission-critical healthcare applications
• Escalate systemic risks affecting availability, performance, or data integrity
• Monitor client health metrics, adoption indicators, and satisfaction levels
• Lead executive communications following major incidents or outages impacting clinical workflows
• Drive continuous improvement of onboarding, operational processes, and service delivery models
• Capture feedback to inform product evolution and service enhancements
• Maintain comprehensive engagement documentation and governance artifacts
• Ensure compliance with healthcare regulations and data protection requirements (e.g., HIPAA)
• Identify operational, security, or commercial risks early and drive mitigation plans

Qualifications

• 7+ years of experience in enterprise client-facing roles (Managed Services, SaaS, Healthcare IT, Consulting, or Cloud operations)
• Demonstrated experience supporting InterSystems healthcare platforms (IRIS for Health, HealthShare, IntelliCare, and/or TrakCare)
• Experience managing executive relationships within healthcare organizations
• Strong financial acumen with the ability to manage service margins
• Experience coordinating cross-functional teams across Product, Eng, Ops, and Clinical stakeholders
• Experience with healthcare interoperability standards (HL7 v2, FHIR, CDA, DICOM)
• Background supporting EHR ecosystems and clinical systems
• Experience in regulated environments with HIPAA or equivalent compliance requirements
• Familiarity with cloud-hosted healthcare platforms and hybrid infrastructure
• ITIL or similar service management framework certification
• Experience with subscription-based or managed services commercial models
• Bachelor’s or Master’s degree in Computer Science, Engineering or related technical field

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

Senior Infrastructure Engineer

Windsor - UK

Overview

Our Hosting team delivers InterSystems’ solutions as hosted or managed services to customers worldwide, supporting business-critical and often regulated workloads that demand high levels of availability, performance, and operational reliability. The annual goal of this role is to ensure the effective, secure, and reliable operation of the Nutanix-based hosting platform that underpins customer services. The role holder will contribute to stable day-to-day operations while also supporting the ongoing evolution of the hosting platform through standardisation, automation, and continuous improvement. Success is measured by sustained service stability and availability, infrastructure performance, reduced operational risk, and the delivery of a more resilient and supportable infrastructure over the performance year. 

Key Responsibilities

• Operate and maintain large-scale Nutanix-based virtual infrastructure using AHV and Prism, ensuring platforms are monitored, patched, upgraded, and optimised in line with hosting standards.
• Manage and support large estates of virtual machines running critical customer workloads, including provisioning, lifecycle management, and execution of planned changes.
• Perform day-to-day infrastructure operations across compute, storage, and virtualisation layers, working within established operational and change management processes.
• Monitor platform health and proactively support stability, performance, and availability of production environments.
• Respond to infrastructure incidents in a structured and timely manner, working collaboratively to restore service and minimise customer impact.
• Participate in a shared on-call rota, providing out-of-hours support for production platforms as part of a team-based support model.
• Contribute to root cause analysis and post-incident reviews, identifying corrective and preventative actions to reduce repeat incidents.
• Support platform improvements and technical initiatives, including standardisation, lifecycle improvements, and reduction of operational risk.
• Assist with automation and operational efficiency initiatives, helping improve consistency, repeatability, and long-term supportability.
• Work closely with other infrastructure, network, security, and application teams to deliver reliable hosted services aligned with customer and business requirements.

Experience/Qualification Required

• Strong hands-on production experience operating Nutanix platforms (AHV, Prism). – Essential 
• Experience managing and supporting large-scale virtual machine environments. – Essential 
• Solid Linux experience (RHEL or equivalent) in enterprise or hosted environments. – Essential 
• Proven troubleshooting skills across virtualisation, compute, and storage platforms. – Essential 
• Experience working within structured operational processes (incident, change, and problem management). – Essential 
• Experience supporting production infrastructure in a 24×7 or on-call environment. – Essential 
• Experience migrating workloads from VMware to Nutanix. – Preferred 
• Exposure to VMware vSphere environments. – Preferred 
• Experience with automation tooling (e.g. Ansible) and/or enterprise backup platforms. – Preferred 

InterSystems Cloud Development initiatives enable healthcare organizations to revolutionize their operations through innovative, cloud-based technology solutions. Our team thrives on integrating cutting-edge InterSystems technologies with leading public-cloud services to solve complex, high-impact problems.

In a dynamic environment driven by constant innovation, we excel through creative thinking, exceptional problem-solving, teamwork, and an unwavering commitment to excellence. Every team member plays a critical role in our customers’ success, grounded in mutual trust and accountability. At InterSystems, we embrace change and challenge as catalysts for growth.

As a Principal Cloud Engineer, you combine deep technical expertise with strategic vision and leadership. You will own the architecture, automation, and operational excellence of large-scale, mission-critical healthcare workloads—guiding cross-functional teams and mentoring engineers while collaborating with product, security, and executive stakeholders.

Key Responsibilities

• Architect & Lead
  • Design end-to-end cloud architectures (network, compute, storage, security) for InterSystems IRIS-based solutions, ensuring scalability, resiliency, performance, and compliance.
  • Establish technical roadmaps and standards for infrastructure-as-code, CI/CD, observability, and security across multiple cloud providers (AWS, Azure, GCP).
  • Serve as the technical authority in design reviews, threat modeling, DR planning, and performance tuning.
• Automate & Operate
  • Build, deploy, orchestrate, and automate application and infrastructure packages using Terraform, Ansible, CloudFormation, Azure Resource Manager, and Kubernetes-based tooling.
  • Champion Git-centric workflows and CI/CD pipelines (GitLab preferred) to enable safe, repeatable releases.
  • Drive rigorous monitoring, logging, and incident-response practices leveraging CloudWatch, Prometheus, Coralogix, Lacework, PagerDuty, or equivalent.
• Mentor & Influence
  • Coach and develop senior and junior engineers; foster a culture of continuous improvement, knowledge sharing, and psychological safety.
  • Partner with product owners and customer executives to translate complex requirements into robust cloud solutions.
  • Lead post-incident reviews and capacity-planning sessions, ensuring lessons learned feed directly into architecture and process refinements.
• Innovate & Evangelize
  • Evaluate emerging technologies (serverless, service mesh, confidential computing, AI-for-Ops) and drive adoption where they add measurable value.
  • Represent InterSystems at industry events and customer briefings, articulating the technical vision and ROI of our cloud-first strategy.

Required Qualifications

• 10 + years managing production healthcare or regulated-industry environments, including application support, code deployment, and 24×7 operations.
• Advanced Linux administration (Red Hat or Ubuntu); strong scripting in Python, Bash, or PowerShell.
• Demonstrated success leading architecture and incident-management efforts for high-availability, multi-AZ/region deployments.
• Proven ability to influence executive stakeholders and navigate competing priorities.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Preferred Qualifications 

• Professional-level cloud certifications (e.g., AWS Solutions Architect – Professional, Azure Solutions Architect Expert, Google Professional Cloud Architect).
• Mastery of configuration-management and IaC (Terraform Enterprise, Ansible Tower, Puppet, Chef).
• Production experience with container orchestration (Kubernetes, EKS, AKS) and service-mesh or serverless architectures.
• Solid understanding of Zero-Trust security principles, DevSecOps pipelines, and compliance frameworks (HIPAA, HITRUST, SOC 2, ISO 27001).
• Expertise in TCP/IP networking, VPN & Direct Connect, load balancing, storage performance, and Linux kernel internals.
• Experience driving large-scale cost-optimization and FinOps initiatives in cloud environments.
• Deep expertise in clinical data integration and interoperability (HL7 V2.x, C-CDA, FHIR, IHE profiles).

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

The Managed Services Data Center Cloud Operations Manager is responsible for the day-to-day Team management and operational management of U.S.-based data center environments supporting internal systems and InterSystems’ Clients. This role ensures high availability, operational excellence, and compliance across third-party facilities while coordinating closely with internal infrastructure, platform, and application teams.

The manager leads operations staff and vendors, governs colocation provider relationships, and supports modern infrastructure platforms including software-defined storage, converged infrastrus, and containerized environments.

Key Responsibilities

Data Center Operations

• Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact
• Coordinate remote hands, maintenance windows, and incident response with colocation providers
• Ensure availability and reliability of power, cooling, space, network connectivity, and physical security
• Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers
• Maintain and enforce SOPs, runbooks, access procedures, and escalation paths

Infrastructure & Platform Support

• Support enterprise infrastructure platforms including:
  • Dell PowerFlex and other software-defined storage systems
  • Nutanix and VMware converged infrastructure
  • Kubernetes platforms (e.g., Spectro Cloud–managed environments)
• Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions
• Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities

Team Leadership

• Lead and develop data center operations staff and contractors supporting colocation environments
• Define staffing models, on-call rotations, and escalation coverage
• Promote operational discipline, documentation quality, and continuous improvement

Vendor & Provider Management

• Manage colocation providers, hardware vendors, network carriers, and service partners
• Oversee SLAs, maintenance coordination, access controls, and service delivery
• Support contract reviews, renewals, and capacity planning discussions with providers

Capacity, Asset & Lifecycle Management

• Plan and manage rack space, power, and cooling capacity within colocation facilities
• Oversee hardware installs, decommissions, migrations, and inventory accuracy
• Maintain documentation for layouts, power chains, network connectivity, and platform dependencies

Security, Compliance & Risk

• Enforce physical security policies and access governance in third-party facilities
• Support audits and compliance requirements (e.g., SOC, ISO, HIPAA, PCI, as applicable)
• Identify operational risks related to colocation dependencies and drive mitigation strategies

Cross-Functional Collaboration

• Work closely with Solution Portfolio Director, Architecture Director, infrastructure architects and technical leadership to align data center operations with platform architecture, capacity planning, and long-term technology roadmaps
• Act as a key interface between Facilities, Network, Systems, Cloud, Security, and Application teams
• Support disaster recovery planning, testing, and execution
• Participate in change management, architecture reviews, and platform readiness assessments

Required Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience)
• 7+ years of data center or infrastructure operations experience, with significant colocation exposure
• 3+ years in a leadership or management role
• Strong understanding of data center infrastructure, including power, cooling, racks, cabling, servers, and networking
• Experience coordinating operations across third-party providers
• Proven incident management, escalation, and problem-solving skills

Preferred Qualifications

• Experience operating multi-site or geographically distributed colocation environments
• Hands-on familiarity with:
  • Coralogix
  • Service Now
  • Dell PowerFlex or similar SDS platforms
  • Pure Storage or similar FC-Block SAN storage
  • Broadcom VMware VCF
  • Nutanix AHV and Cluster Management
  • Kubernetes platforms in enterprise or regulated environments
• Certifications such as ITIL, CDCP/CDCS, PMP, or similar
• Experience with Data Center Infrastructure Management (DCIM), ServiceNow, asset management, and infrastructure monitoring tools

Key Skills & Competencies

• Strong vendor and provider management skills
• Operational leadership in third-party environments
• Ability to bridge physical infrastructure and modern software platforms
• Clear communication with technical and non-technical stakeholders
• Process discipline, documentation, and change control
• Comfort operating in a 24x7, mission-critical environment

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

Overview

We are seeking a Kubernetes Engineer to join our global infrastructure team and help scale, automate, and secure our container orchestration environments across on-premises and public cloud platforms. As a Kubernetes specialist, you’ll work closely with DevOps, SRE, and security teams to deliver reliable, self-service, and production-ready Kubernetes clusters that power mission-critical applications.

Key Responsibilities

Cluster Management 

• Deploy, manage, and upgrade Kubernetes clusters using tools like kubeadm, EKS, AKS, GKE, or Rancher.
• Implement robust RBAC, network policies, ingress controllers, and security frameworks in Kubernetes.

Automation & IaC 

• Automate cluster provisioning and application deployment pipelines using Terraform, Helm, and ArgoCD.
• Build reusable modules for consistent infrastructure delivery across staging and production.

CI/CD Integration 

• Integrate Kubernetes with modern CI/CD workflows for rapid, safe application delivery.
• Support GitOps practices and continuous deployment automation.

Monitoring, Logging & Troubleshooting 

• Implement observability for Kubernetes using Prometheus, Grafana, Loki, and Fluentd/Fluent Bit.
• Troubleshoot performance issues, failed pods, memory leaks, and cluster degradation events.

Cloud & Hybrid Deployments 

• Operate Kubernetes workloads across AWS, Azure, GCP, and hybrid/on-prem environments.
• Use tools like Velero, Kasten, or Stash for backup/restore strategies in Kubernetes.

Collaboration & Support 

• Partner with application developers, SREs, and security teams to implement best practices.
• Serve as a technical advisor on cloud-native architectures and containerization s

Experience/Qualification Required

• Certified Kubernetes Administrator (CKA) – Highly preferred
• Certified Kubernetes Application Developer (CKAD)
• Certified Kubernetes Security Specialist (CKS)
• AWS Certified DevOps Engineer – Professional
• Google Professional Cloud DevOps Engineer
• HashiCorp Certified: Terraform Associate
• Linux Foundation Certified System Administrator (LFCS)

Nice to have:

• Experience with GitOps tools (ArgoCD, Flux).
• Observability tools like Prometheus, Grafana, ELK/EFK stack.
• Experience with service mesh technologies (Istio, Linkerd).
• Open-source contributions in Kubernetes-related projects
• Spectro cloud, Incus, Cloud 9 etc…

We are seeking an AI Engineer to join our Managed Services team. You will design, integrate, and deploy AI solutions—including agentic applications, LLM inference, similarity search, guardrails, and model evaluation— to improve workflows and scalability, and to optimize the deployment, operation, and upgrade of InterSystems cloud solutions.

This role is ideal for a strong software engineer passionate about applying AI to real-world challenges, collaborating with cross-functional teams to build prototypes and deliver production-ready solutions.

Key Responsibilities

• Design, develop, and deploy AI software components, including agentic applications, LLM inference, foundation model training, and AI-powered development tools.
• Build AI-driven tools to improve the deployment, operation, and upgrade of InterSystems cloud solutions.
• Evaluate and integrate agentic AI platforms into coding, testing, CI/CD, and operational workflows.
• Lead proofs-of-concept, prototypes, and internal tooling to improve cloud-based service delivery.
• Partner with cross-functional teams to drive AI adoption and best practices.

Required Qualifications

• 5+ years of experience in software engineering or platform engineering roles.
• Experience building AI/ML solutions—such as agentic applications, LLM inference, similarity search, vector databases, guardrails, or memory systems.
• Strong coding skills in Python or other languages such as C++ or ObjectScript.
• Expertise in cloud environments (e.g., AWS, Google Cloud, Azure, or private cloud) and containerization technologies.

Preferred Qualifications

• Experience with AI-powered development tools (e.g., GitHub Copilot, Tabnine, Replit)
• Background in DevOps, or Platform Engineering.
• Hands-on experience with automation tools
• Contributions to open-source AI/ML frameworks or tools are a plus

Key Regional Benefits

• Comprehensive Health/Dental Insurance plans through BCBS
• Generous PTO
• Performance Bonus and 401K Plans
• Company Sponsored Outings
• Daily Stipend for Cafeteria & Café
• State of the Art Onsite Gym

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague