Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for a senior systems engineers to join the Chile team to service our Latin America customers and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to live a true cutting-edge experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers (IBM P series, Dell PowerFlex, Dell PowerEdge, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• English level : at  least B2, C1 preferred, capable of sustaining a conversation with team members form North America and Europe
• Strong hands-on experience with server hosting (e.g. data center) infrastructure
• Hands-on storage/SAN deployment and (ideally) management experience with IBM Flashsystem, Dell Powerstore.
• Hands-on AWS and/or GCP experience. Certifications in any of these hyperscalers are a plus.
• Hands-on Networking/Firewall solutions, preferably Cisco (Routing, ASA, FTD). Knowledge of Load Balancing/DNS Global Load Balancing solutions.
• Hands-on VMware deployment and management experience with VMware 8.x.  Hands-on experience with Nutanix (desirable).
• Hands-on Linux deployment and management experience with RHEL 8.x and above.
• Experience with Veritas (NetBackup, Backup Exec) and Veeam, configuration and operation.
• Hands-on Windows domain and AD management experience
• Knowledge of service monitoring and alerting (Nagios, CheckMK preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Ansible, Bash, Python, Powershell, Puppet)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague
• Strong troubleshooting skills
• Great customer service attitude
• Enthusiasm and talent for acquiring complex technical skills
• 8+ years of experience as Infrastructure/Senior Infrastructure Engineer or equivalent

Ubicación: Ciudad Empresarial, Huechuraba, Región Metropolitana

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

El Gerente de Desarrollo de Negocios multi-industria es responsable de administrar todos los aspectos de las cuentas de usuarios finales existentes y potenciales; instituciones gubernamentales, empresas fintech, bancos y en general el mercado público y privado, con el fin de generar oportunidades de ventas, ingresos y asegurar una relación comercial productiva y rentable tanto para los clientes como para nuestra compañía.

Se requiere experiencia en venta de plataformas de datos a nivel senior (CXO, VP, etc.).

Lugar de residencia en Santiago, Chile.

Responsabilidades:

· Identificar y calificar oportunidades de negocio y Partners potenciales.

· Trabajar con Partners o directamente para generar nuevos ingresos comerciales, así como ayudar a proteger y hacer crecer la base de clientes existente.

· Presentar los productos y servicios de InterSystems y levantar y desarrollar pipeline.

· Planificar y ejecutar las estrategias de ventas para impulsar nuevos ingresos en las diferentes verticales como gobierno, mineria o fintech.

· Actuar como enlace principal entre InterSystems y los clientes finales; desarrollar y mejorar las relaciones comerciales brindando altos niveles de servicio y fomentando el contacto con cuentas en varios niveles organizacionales;

· Liderar el equipo y recursos internos para lograr los objetivos de ventas de manera efectiva.

· Mantener y fortalecer las relaciones comerciales de la empresa con socios locales, recomendando la utilización de nuestra tecnología y buscando extender su uso.

Calificaciones:

· Conocimiento del mercado y proveedores de tecnologías de la información.

· Conocimiento del dominio de la arquitectura de software, especialmente en torno a temas y tendencias clave que afectan los sistemas de información, incluidos, entre otros, interoperabilidad, análisis, estándares, transacciones, etc.

· Más de 4 años de trayectoria de éxito en ventas de tecnología de la información

· Experiencia demostrada en la venta de soluciones de software a medianas y grandes empresas o instituciones.

· Experiencia en búsqueda y desarrollo de socios.

· Excelente comunicación, presentación y habilidades interpersonales.

· Experiencia previa trabajando en un área o empresa de tecnologías de la información.

· Experiencia en gobierno, Fintech, o minería es un plus.

Educación y entrenamiento:

· Licenciatura o experiencia relevante, preferiblemente en Tecnologías de la Información o Ingeniería.

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

The Business Development Manager, multi-industry, is responsible for managing all aspects of prospective and existing end user accounts; government institutions, fintech companies, banks, and generally the private and public market, in order to generate sales opportunities, revenue and ensure a productive and profitable business relationship.

Experience selling data platforms at a senior level (CXO, VP, etc.) is required.

Place of residence in Santiago, Chile.

Responsibilities:

· Identify and qualify business opportunities & potential partners.

· Work with partners / or directly for generate new business revenues as well as help protect and grow existing customer base.

· Introduce InterSystems products and services and build a pipeline of new activity.

· Plan sales strategy and drives new business revenues with government, mining or fintech organizations.

· Act as the principal liaison between InterSystems and end user accounts; develops and enhances business relationship by providing high levels of service and by encouraging contact with accounts at various organizational levels; develops and continuously updates account profiles.

· Utilizes internal resources to achieve sales objectives in an effective way.

· Maintain and strengthen the company's commercial relationships with local partners, recommending the application of our technology and seeking to extend its use and application to the challenges of our partners and their customers.

Qualifications:

· Knowledge of the information technology market and providers

· Software architecture domain knowledge, especially around key topics and trends impacting information systems, including but not limited to Interoperability, Analitycs, Standards, Transactions, etc.

· 4+ years track record of information technology sales success

· Demonstrated experience selling software solutions into medium and larger companies or institutions.

· Partner scouting and development experience.

· Excellent communication, presentation, and interpersonal skills

· Prior experience working in an information technology area or company.

Education and Training:

· Bachelor’s Degree or relevant experience, preferably in Information Technology or Engineering.

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

The Support Facilitator ensures customer satisfaction by facilitating, primarily by phone, customer requests for technical assistance and other support related services.

Job Responsibilities:

· Achieve at least 75% immediate response to customer inquiries in accordance with service standards.

· Ensure that accurate customer information and call tracking details are recorded in the Worldwide Response Center Database.

· Provide timely notification to Support Managers of any issue that may impede prompt service or customer satisfaction.

· Help balance daily distribution of incoming support inquiries.

· Ensure customer satisfaction by using good judgment if current Policies and Procedures introduce a conflict with the customer; subsequently, escalate to management.

· Acquire new skills by assuming additional responsibilities as requested.

· Additional responsibilities as determined by management.

Job Requirements:

· Minimum of Associates Degree; Bachelors Degree preferred

· Excellent verbal communication and interpersonal skills appropriate for a customer service position

· Excellent multi-tasking skill

· Previous Customer Service experience a plus

· Good written communication skills

· Multi-lingual skills a plus (Spanish, English, Portuguese)

· Willingness to work in shifts (on a rotative basis) to maintain 24 x 7 coverage of Support Hotline

Technical Specialist - Santiago, Chile 

InterSystems has been active in Chile since 2007, and our TrakCare HIS solution is pivotal in changing the way healthcare is delivered in Chile and LATAM. Our TrakCare HIS solution is key to enabling better patient care, enabling efficiency, and reducing costs. It collects, processes, and stores clinical and administrative data.  

In 2026, our InterSystems Chile Office operation will continue to grow, with customers from the private sector in Chile and LATAM. We are currently hiring Technical Specialists who will be based out of our Santiago office but who are willing and prepared to travel to where many of our current and prospective customers are based. 

The Technical Specialist will be responsible for site-specific software development activities and will ensure that the software satisfies project specifications and is delivered and deployed in accordance with project requirements. 

The Technical Specialist must be available to visit client sites (e.g., hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required. 

Responsibilities: 

• Liaise with clients or business analysts regarding ongoing enhancement requests 

• Liaise with clients or business analysts on any requests for new or modified reports 

• Advise and assist Project Managers during implementation 

• Manage the resolution of any outstanding acceptance issues before and after the project goes live 

• Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades, and conversions 

• Provide technical support for troubleshooting and performance analysis for related areas 

• Support and testing of all InterSystems-related utilities, such as patching tools, version control tools, data migration tools, and print services 

• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications 

• Responsible for participating in on-site technical implementations 

• Responsible for participating in the 24-hour extended support period 

Qualifications: 

• 5 years of experience 
• Knowledge of web-oriented languages, including JavaScript and HTML 

• Knowledge of programming languages – like Java, C++, PHP or Python 

• Experience with SQL, data modeling, data analysis, and database methodologies 

• Well-versed in Internet / Intranet concepts 

• Experience in the integration of health information systems. Ideally, HL7 / FHIR framework experience 

• Ability to design and write technical documents 

• Proven ability to lead and deliver results as required within specific time frames 

• Experienced in client-focused interaction 

• Good presentation and communication skills 

• Ability to conduct training and develop training materials 

• Ability to work within a team in a multi-cultural environment and also independently with little supervision 

• Available for work outside of office hours and willingness to travel 

• Passion for learning new technologies and applications 

Education & Training: 

• University degree or equivalent work experience 

• Experience with InterSystems technology and healthcare systems is highly desirable 

Location: Ciudad Empresarial, Huechuraba 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

Based from our Huechuraba office, pre-sales engineers provide guidance in the use of InterSystems' products as they best suit the requirements of our customer and their market. You will partner with our Country Sales Manager on product and business strategies to apply existing and new products to customers' database and application needs. You will face wide-ranging challenges, requiring a mixture of design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. You may be requested to travel occasionally around Latin America or to attend international meetings and trainings.

Responsibilities 

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest capabilities
• Identify new opportunities within existing accounts.
• Build and demonstrate Proofs of Concept (PoCs) for prospects and partners in order to illustrate the suitability, ease of use, performance, features, reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organization to foster the adoption, use and deployment of Product technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in Caché Objects, SQL, ObjectScript, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topic includes strategic and tactical technical and business directions and technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.

Qualifications 

Essential 

• Proven experience working with customers on complex challenges, combined with the ability to coordinate or mentor internal teams. Demonstrated capability and motivation to take on increasing management and stakeholder‑facing responsibilities in a dynamic environment.

• Ongoing experience within the design, development & deployment of complex applications.

• Knowledge of competing application frameworks and application servers such as .NET, Python, NodeJS, Javascript, PHP, Django o J2ee. Practical experience with at least one of them.  

• Knowledge of Software development processes such as XP, RAD, RUP or DSDM.  

• Extensive use of 1 or more databases such as Caché, Oracle, SQLServer, Sybase, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.  

• Proven business analysis and problem-solving skills.  

• Understanding of the business considerations of application development, support and deployment.  

• Knowledge of HTML5 and developing applications using modern web frameworks such as Angular and design libraries such as Bootstrap with server side communication with REST.  

• Proficiency in Spanish and English.

Desirable 

• 5-10 years of experience programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / J2ee

• Interest in growing into a leadership‑oriented role that extends beyond technical responsibilities.

• General knowledge of Cloud Infrastructures such as GCP.  

• General knowledge of Docker Containers · Proven leadership or technical management in an application development environment. · 

• Experience running formal technical training courses.

• Broad knowledge of IT Industry issues, trends and technical knowledge in any of the following specific vertical markets:  

- HealthCare  

- Retail 

- IoT on Mining, Utility or Other markets

- Finance 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

Project Manager 

Santiago 

The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. The Project Manager is in charge of the day-to-day management of project execution which includes acquiring resources and coordinating the efforts of team members to deliver projects according to plan. The Project Manager will define the project’s objectives and oversee quality control throughout its life cycle.  

Responsibilities:  

• Manage project team members and influence them to take positive action and accountability.  

• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)  

• Execute and align the project scope, goals, detailed milestones and deliverables in collaboration with senior management and stakeholders  

• Produce the Project Implementation Plan  

• Produce and Manage the Project, Quality and Communications Plan 

• Define the resource plan  

• Represent the needs of the Implementation Team during the pre-sales stage  

• Carry out resource planning and management  

• Carry out the management and escalation of risks and issues  

• Manage the project budget  

• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies  

• Proactively manage changes in project scope throughout the project  

• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders  

• Lead the ‘handover to support’ activities after go-live  

• Lead the ‘lessons learned’ activities for the whole project life cycle  

• Produce the Project Closure Report  

Qualifications:  

Essential  

• Project Management experience delivering multi-stranded integrated Healthcare ERP solutions in a customer-facing role  

• Experience the full project lifecycle through initiation, execution, go-live, and closure  

• Direct healthcare knowledge and/or 3+ years of experience with a Health IT system is highly preferred  

• Experience managing resources, time tracking, budgets, and forecasting 

• Experience leading a diverse / multi-disciplined team  

• Experience communicating across all levels of an organization  

Desired  

• An understanding of hospital/business procedures, standard working practices, structure and politics  

• Previous experience as an end user of an integrated health system  

• Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications  

• Experience with integrated implementations  

• Broad understanding of IT technical implementation-delivery  

Education and Training:  

• University degree or  5+ yrs experience managing large, complex projects preferably in healthcare IT    

• Technical knowledge in software and implementation processes   

• Project Management qualification such as Prince2, PMP or PMI   

• Senior level management training   

• PMI Certification desired  

Program Manager Summary 

The Program Manager will be accountable for the successful completion of InterSystems Corporation TrakCare implementation projects on a regional basis, holding immediate responsibility for overseeing the projects within their region through a network of local Project Managers.   

The Program Manager is responsible for working with the Project Manager to initiate and maintaining the relationship between InterSystems and the Customer Project Manager (or nominated representative) throughout the Project implementation cycle. 

As well, is responsible for the business unit in the financial and operational matters of one program. 

Key Responsibilities 

• Be the ambassador to the customers for whom he/she is implementing solutions and the escalation point between the customer and the Professional Services Director.   
• Oversee and manage multiple projects at the same time, provide leadership and guidance to the project team; use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results.  
• Monitoring of the Project implementation timescales and resources with the local Project Manager, to ensure the project is achieving milestones and remains within budget.  
• Determine the development requirements required for Project in conjunction with the Product Manager and Professional Services Director.  
• Undertake Implementation / Project research as required 
• Develop the Project Plans in conjunction with the Professional Services Director and Health Solutions Architects. 
• Strengthen the local service team through earning the respect of the local implementation team, customers and VARs with solution expertise, creative ideas and leadership charm. 
• Support the Professional Services Director on pre-sales activities in terms of customer solution, time line, budget, cost, etc.  

Key Characteristics 

Essential 

• Decision-Making/Judgment 
• Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively 
• Teamwork 
• Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect 
• Leadership 
• Ability to inspire, guide, and direct people towards a unified goal; ability to garner trust through respect and honesty; vision, drive and commitment to achieve, with the intelligence to make it happen 
• Efficiency and Attention to Detail  
• Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy 
• Composure Under Pressure 
• Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable 

DESIRABLE 

• Communication and Influence 
• Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate 

Experience & Qualifications 

Essential 

• An extensive a track record of managing and implementing large ERP/HIS projects.  
• A strong background and understanding of health care activities; the ability to understand the needs of a successful health care/ hospital operation.  
• A proven ability in grasping the specifics of complex operations under pressure. .  
• The ability to manage multiple projects simultaneously, using effective project management tools.   
• An understanding of the technology involved in the delivered solutions, including but not limited to database and enterprise application integration software.  
• Persuasive and effective communication skills. 
• A thorough understanding of leadership & management behavioural competencies  
• Knowledge of Customer Relationship Management  tools and principles.  
• Experience developing the relationship and operation coordinating third-party systems implementation providers, VAR partner representatives and subcontractors.  
• A track record of consistently delivering high quality services within target budget.  
• Strong presence that is charismatic and personable; a knowledgeable and capable resource for implementation staff, clients and VARS at all times.  
• A self-starter and a results-oriented individual.  
• Hard working, with demonstrated initiative and a "hands on" style. He/She will be heavily involved in mentoring and developing his/her team. 
• Strong client service mentality: The client should always be viewed as number one.  
• A high business ethic and a passion for improving the overall quality of healthcare.  

Desirable 

• An understanding of hospital/business procedures, standard working practices, structure and politics 
• Previous experience as an end user of an integrated health/business system 
• Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications 
• Experience with integrated implementations  
• Broad understanding of IT technical implementation-delivery 
• Entrepreneur skills 

Education & Training 

Essential 

• University degree of 15+ years 
• Technical knowledge in software and implementation processes 
• Degree in the sciences, medical, hospital or business management.  
• Project Management qualification such as Prince2 , PMP or PMI 

Desirable 

• Senior level management training 

PMO Analyst

Essential 

• Over 3 years of working within a PMO function with experience in business analysis, process mapping and optimisation. 

• Proven ability in fast learning of specific requirements of complex operations 

• Persistent and has high attention to details. 

• Good awareness of project/programme management methodologies. 

• Extensive experience with Project Office Support tools.  

• Persuasive and effective communication skills. He/She must be fluent in English and be able to read and write at an accomplished level. 

• University degree or 5+ years experience supporting large, complex projects - preferably in healthcare IT 

• PMP or PRINCE2 Certification 

Desirable 

• Familiarity with health care activities. The ability to understand the needs for a successful health care/ hospital implementation. 
• Advanced level of English

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.