GHX is seeking a Senior Software Engineer to work on our Enterprise Integration solutions. The position will report to the Manager, SWE and be responsible for leading development efforts toward the creation, implementation, and support of existing and next-generation software solutions. The Senior Software Engineer will analyze, design, code, and debug enhancements to existing software and/or new products used in on premise and cloud-based applications. They will be a leader in their teams integration with AI and Claude Code.  This role is responsible for interacting with stakeholders to define system requirements and/or necessary modifications in an Agile/Scrum environment.

Principle duties and responsibilities:

• Gathers and writes technical requirements for complex stories, features, and epics.  Authors technical designs.
• Leverages Java to develop Rest API’s..  
• Implements applications in cloud-based infrastructure.
• Identifies best practices and guides other team members in the implementation of best practices.
• Leverages Angular to develop user friendly applications.
• Maintains, modifies, and improves existing applications.
• Recognizes when a broad solution is needed based on trends/root causes and recommends solutions. 
• Contributes to and may lead project document reviews and design/code reviews.
• Ensures adherence to IT Control Policies throughout design, development, and testing.
• Proactively works with cross-functional teams.  Builds and maintains good business relationships that help drive ideas and solutions. 
• Proactively engages team to review ideas, solutions, issues, and/or concerns.
• Applies AGILE concepts and works collaboratively and closely with QA in an Agile/Scrum environment. 
• Trains and mentors new/junior teammates and coordinate the activities within the larger team.

Competencies:

• Proficient with multiple technologies and may have some understanding of architectural principles.
• Identifies, implements, and applies best practices. Is the “go to” person on the team.
• Defines how the work should be done; provides intelligent alternatives to the status quo.  Sells and drives ideas.  Owns issues and can work effectively inside and outside of the team to influence and drive results.
• Ability to handle multiple projects and possesses a proven track record of high-quality deliverables.
• Ability to effectively communicate technical concepts to technical staff and can work effectively with cross-functional departments with varying degrees of technical experience.
• Understands and can explain up and downstream impacts across products, teams, and the organization.
• Constructively challenges the status quo; develops, proposes, and supports the implementation of innovative and creative solutions. Iterates and improves across multiple business domains.
• Displays flexibility in adapting to changing conditions and helps lead others through change.
• Leads by example, promotes a common purpose, and is a catalyst for success.
• Thinks strategically, displays a high degree of emotional maturity, and demonstrates a positive outlook.
• Strong team player, makes a valuable contribution to team objectives, displays trust and mutual understanding, accepts constructive feedback, and handles confrontation constructively.
• Possesses a broad understanding of Agile/LEAN principles and the ability to apply the AGILE methodology.

Required Qualifications:

• Requires a minimum of 8 years of experience in software development.
• BS Degree in Computer Science.
• Experience with leading teams in use of Claude Code
• Prior experience working in an AGILE/SCRUM environment.
• Must be able to work independently and as part of a team on multiple overlapping projects.
• Proven track record of successfully delivering large projects.
• Strong Java developer
• Object Oriented Design and Development skills, including understanding of common design patterns.
• Experience with containerization and container orchestration.
• Experience with AWS cloud infrastructure
• Experience with Angular application development.
• Experience with Restful and/or SOAP web services
• Relation Database & SQL Experience
• Basic understanding of some networking protocols [TCP, HTTP, FTP, SSH, SSL] and interfaces.
• Experience with Linux / UNIX
• Experience with GIT Code management.
• Experience with Build tools – Maven, Gradle

Preferred qualifications:

• Certificate-based authentication, cryptography
• Experience in System integration/ B2B integrations / SCM / MMIS / ERP development or integration is a plus
• Post-graduate degree.
• EDI Experience is a plus
• Experience with AI PLDC integration
• Exposure to UI framework like Angular is a plus
• SSL and java cryptography programming experience
• Load testing using any toolset
• Functional and behavioral testing using any toolset
• Exposure to CICD process using Jenkins/ Hudson, Bamboo or something similar.
• Experience with Spring.
• Familiarity with centralized log management solution
• Data analytics is a plus
• Team player with a good attitude.

Estimated salary range: $128,000 - $152,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

About Us MGT Insurance is modernizing the insurance industry with cutting-edge web technologies and user-centric design. We are seeking an Agentic Engineer with over 6 years of experience and a deep expertise in AI agents, LLMs, and autonomous system architectures to join our engineering, data science, and insurance product teams in building the next generation of self-directed insurance platform capabilities.

Position Overview As anAgentic Engineer, you will be responsible for designing, developing, and deploying sophisticated AI agent systems that can reason, plan, and execute complex insurance workflows autonomously. This role requires a combination of hands-on AI engineering, technical leadership, and strategic automation development to build intelligent agents that transform how our platform operates and serves customers.

Key Responsibilities

• Agentic System Architecture: Lead the design and implementation of multi-agent systems using LLMs, vector databases, and agent orchestration frameworks to create intelligent, goal-oriented automation.
• Reasoning & Planning Systems: Implement advanced reasoning capabilities including chain-of-thought processing, multi-step planning, and decision trees for complex insurance scenarios.
• Observability & Monitoring: Design comprehensive observability frameworks for agent systems including real-time performance metrics, decision tracing, and behavioral analytics to ensure full visibility into autonomous operations.
• Testing & Quality Assurance: Implement rigorous testing strategies for agentic systems including unit testing for agent components, integration testing for multi-agent workflows, and adversarial testing for edge cases and failure modes.
• Regulatory Compliance & Governance: Establish comprehensive governance frameworks that ensure agent decision-making processes meet insurance regulatory requirements including audit trails, explainability standards, fair lending compliance, and state insurance commission oversight requirements.

Qualifications

• Expertise in LLMs and Agent Frameworks including OpenAI GPT, Anthropic Claude, LangChain, CrewAI, or similar platforms for building autonomous AI systems.
• Strong software engineering background with proficiency in Python, TypeScript, and modern AI/ML deployment patterns including vector databases, embedding systems, and real-time inference.
• Experience with agent architecture patterns including ReAct, function calling, multi-agent coordination, and tool use frameworks for complex workflow automation.

Location: Candidates based in Madison, Wisconsin or San Francisco, California are preferred to facilitate close collaboration with our team.

Who We Are

• Small & Agile: We're a tight-knit engineering team of fewer than 10 people who move fast and make things happen
• High Agency: We operate with autonomy and ownership - everyone acts like a founder and drives meaningful impact
• Action-Oriented: We believe in "see something, do something" - no bureaucracy, just results
• Passionate Builders: We take pride in crafting elegant code, intuitive applications, and solving real problems
• Team First: We genuinely enjoy working together and believe great products come from great relationships
• Quality Focused: We ship code we're proud of and build systems that stand the test of time

What We Offer

• Competitive salary and benefits package.
• Leadership role in pioneering autonomous AI systems in the insurance industry.
• A unique opportunity to build cutting-edge agentic technology that transforms insurance operations.
• A collaborative and forward-thinking work environment at the intersection of AI and insurance.
• Continuous learning and career development opportunities in emerging AI technologies and autonomous system leadership.

Compensation Range: $175,000 – $275,000 annual base salary + bonus + equity (commensurate with experience and dependent on location)   

We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization.

This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense.

What you'll be doing: 

Team Leadership, Growth & Escalation Oversight

Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations.

• Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
• Set clear standards for content quality, strategic thinking, and client engagement
• Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
• Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
• Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
• Foster a culture of accountability, learning, and calm problem-solving under pressure
• Support hiring, onboarding, performance management, and career development
• Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth

Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts.

Content Strategy, Editorial Excellence & Client Stewardship

Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work.

• Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
• Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
• Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs
• Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives
• Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices
• Establish repeatable editorial frameworks that scale across clients and verticals

Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements.

AI Strategy, Experimentation & Enablement (Including Client Impact)

Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality.

• Act as a senior AI content strategist within marketing, with awareness of client-facing implications
• Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning, eventually broadening AI discovery into other marketing areas
• Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content
• Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - providing editorial refinement and QA for AI-generated drafts
• Enable teams and stakeholders through documentation, training, and transparent communication
• Demonstrated ability to strategically apply AI content-generation tools, including prompt design and refinement, with an understanding of model capabilities, limitations, and governance considerations
• Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization

Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted.

What you bring to our team:

• 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
• Proven experience managing and developing content or marketing teams
• Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
• Strong understanding of B2B buyer journeys and marketing funnel content
• Working knowledge of SEO best practices and keyword research
• Clear, confident communication skills—especially in client-facing environments
• Ability to manage multiple accounts and deadlines simultaneously
• Experience working with content vendors or freelance writers
• Comfort using or learning AI tools for content generation, ideation, and analysis
• Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
• Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.)
• Strong understanding of prompt engineering concepts and foundational AI model training

Nice-to-have experience:

• B2B and/or industrial/manufacturing industry knowledge 
• Experience using SEO tools (e.g.,  SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software
• Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.)
• Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, Asana, and/or project management 

The estimated base salary range for new hires into this role is $100,000 – $120,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization.

This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense.

What you'll be doing: 

Team Leadership, Growth & Escalation Oversight

Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations.

• Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
• Set clear standards for content quality, strategic thinking, and client engagement
• Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
• Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
• Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
• Foster a culture of accountability, learning, and calm problem-solving under pressure
• Support hiring, onboarding, performance management, and career development
• Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth

Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts.

Content Strategy, Editorial Excellence & Client Stewardship

Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work.

• Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
• Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
• Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs
• Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives
• Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices
• Establish repeatable editorial frameworks that scale across clients and verticals

Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements.

AI Strategy, Experimentation & Enablement (Including Client Impact)

Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality.

• Act as a senior AI content strategist within marketing, with awareness of client-facing implications
• Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning, eventually broadening AI discovery into other marketing areas
• Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content
• Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - providing editorial refinement and QA for AI-generated drafts
• Enable teams and stakeholders through documentation, training, and transparent communication
• Demonstrated ability to strategically apply AI content-generation tools, including prompt design and refinement, with an understanding of model capabilities, limitations, and governance considerations
• Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization

Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted.

What you bring to our team:

• 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
• Proven experience managing and developing content or marketing teams
• Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
• Strong understanding of B2B buyer journeys and marketing funnel content
• Working knowledge of SEO best practices and keyword research
• Clear, confident communication skills—especially in client-facing environments
• Ability to manage multiple accounts and deadlines simultaneously
• Experience working with content vendors or freelance writers
• Comfort using or learning AI tools for content generation, ideation, and analysis
• Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
• Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.)
• Strong understanding of prompt engineering concepts and foundational AI model training

Nice-to-have experience:

• B2B and/or industrial/manufacturing industry knowledge 
• Experience using SEO tools (e.g.,  SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software
• Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.)
• Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, Asana, and/or project management 

The estimated base salary range for new hires into this role is $100,000 – $120,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization.

This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense.

What you'll be doing: 

Team Leadership, Growth & Escalation Oversight

Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations.

• Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
• Set clear standards for content quality, strategic thinking, and client engagement
• Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
• Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
• Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
• Foster a culture of accountability, learning, and calm problem-solving under pressure
• Support hiring, onboarding, performance management, and career development
• Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth

Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts.

Content Strategy, Editorial Excellence & Client Stewardship

Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work.

• Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
• Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
• Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs
• Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives
• Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices
• Establish repeatable editorial frameworks that scale across clients and verticals

Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements.

AI Strategy, Experimentation & Enablement (Including Client Impact)

Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality.

• Act as a senior AI content strategist within marketing, with awareness of client-facing implications
• Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning, eventually broadening AI discovery into other marketing areas
• Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content
• Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - providing editorial refinement and QA for AI-generated drafts
• Enable teams and stakeholders through documentation, training, and transparent communication
• Demonstrated ability to strategically apply AI content-generation tools, including prompt design and refinement, with an understanding of model capabilities, limitations, and governance considerations
• Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization

Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted.

What you bring to our team:

• 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
• Proven experience managing and developing content or marketing teams
• Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
• Strong understanding of B2B buyer journeys and marketing funnel content
• Working knowledge of SEO best practices and keyword research
• Clear, confident communication skills—especially in client-facing environments
• Ability to manage multiple accounts and deadlines simultaneously
• Experience working with content vendors or freelance writers
• Comfort using or learning AI tools for content generation, ideation, and analysis
• Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
• Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.)
• Strong understanding of prompt engineering concepts and foundational AI model training

Nice-to-have experience:

• B2B and/or industrial/manufacturing industry knowledge 
• Experience using SEO tools (e.g.,  SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software
• Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.)
• Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, Asana, and/or project management 

The estimated base salary range for new hires into this role is $120,000 – $140,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

We are looking for a Manager, Customer Success Engineering (AI & Cloud Support) who is passionate about delivering exceptional support experiences and building high-performing teams.

As a Manager, CSE (AI & Cloud Support) at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.

This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.

The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering “white-glove” experiences for strategic customers.

What You’ll Do:

Team Leadership & Development

• Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth
• Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.
• Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.
• Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.
• Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.
  
  

Strategic Customer Support

• Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.
• Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.
• Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.
• Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.

Technical & Cross-Functional Operations

• Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.
• Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product — including Jira escalation routing, Sev1 bridge management, and post-incident documentation.
•  Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content — treating documentation infrastructure as a core operational lever for team scalability.
• Contribute to the vision for AI and automation within support—building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.
• Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.

Key Metrics:

• Customer Satisfaction (CSAT) for strategic accounts
• Time to Response and Resolution (TTR) for strategic customers
• Tier 1 resolution rate vs. escalation rate
• Time-to-escalation and engineering handoff SLA adherence
• SLA adherence and escalation response times
• Support productivity and quality (QA scores)
• Post-incident documentation completion rate

What You’ll Add to DigitalOcean:

• Experience: 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.
• Leadership: 2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.
• Technical Domain Expertise: Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.
• Coding/Integration: Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.
• Problem-Solving: Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.

Preferred Qualifications:

• Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).
• Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.
• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related technical field.
• ITIL or equivalent service management certification

Compensation Range: 

• $125,000 - $153,000

*This is a remote role

JR: 2026-7692

#LI-Remote

Position Summary

The Pharmacy Value Programs Senior Project Manager will lead the development, execution, and continuous improvement of innovative pharmacy benefit cost‑savings programs across all lines of business, including Commercial, Exchange, Medicare, and Medicaid. In this highly cross‑functional role, the Program Manager partners closely with internal teams, external vendors, and pharmacy partners to design and implement strategic initiatives—from specialty pharmacy partnerships to benefit design optimization and manufacturer‑direct solutions—that reduce overall drug spend while maintaining or enhancing member experience. This role is responsible for maintaining detailed implementation plans, operational workflows, and training materials while ensuring program quality and compliance through structured audits and documentation. The Project Manager also collaborates with Analytics to produce opportunity assessments and savings reporting, and supports the commercialization of new offerings through pricing, marketing enablement, and RFI/RFP contributions. The ideal candidate brings deep experience in healthcare cost management, strong analytical capabilities, exceptional communication skills, and a strategic mindset with the ability to identify inefficiencies and drive long‑term product and process improvements in a fast‑paced environment.

Position Responsibilities:

• Program Development & Management: Collaborate with key stakeholders to develop and maintain new and existing drug cost containment programs for all lines of business (Commercial, Exchange, Medicare, and Medicaid). Programs include, but are not limited to, partnerships with innovative mail & specialty pharmacies, benefit design optimization, and integration with manufacturer direct offerings.
• Program Planning and Execution: Engage with appropriate stakeholders and cross-functional teams to ensure successful implementation and execution of programs.
• Program Maintenance: Regularly update and maintain comprehensive implementation plans, workflow guides, trainings, and other documentation.
• Quality Assurance: Implement quality control processes to ensure program compliance with established standards and guidelines. Conduct and document audits and work with appropriate stakeholders to implement corrective actions as needed.
• Vendor management: Own relationships with and provide oversight of third-party vendors (including pharmacies) to administer programs with emphasis on member experience and cost savings.
• Data Analytics & Reporting: Use reporting tools and partner with our Analytics team to develop and maintain opportunity analyses and ongoing savings performance reporting.
• Commercialization: Support the go-to-market strategy of savings product offerings including pricing, marketing, and implementation. Support RFI and RFP submissions.
• Continuous quality improvement: Evaluate evolving industry and market landscape and analyze prescription claims data to identify opportunities for improving existing products and developing new products. Supports quality improvement programs/projects as required. 

Required Qualifications:

• Bachelor’s Degree required
• 4+ years of experience applicable to health care cost management, such as in a health plan, PBM, value-based care, or managed care environment; consulting, advising, or tech enablement focused on the preceding areas also considered applicable
• Ability to balance multiple complex projects simultaneously with minimal direction
• Great time-management and organizational skills to manage multiple active projects simultaneously
• Exceptional written, verbal, and presentation skills
• Experience working with data reporting tools, conducting data analyses, and effectively consuming/interpreting data reports and visualizations

Preferred Qualifications:

• Master’s Degree in relevant field (PharmD, MBA, MHA/MHP, etc.)
• Experience with prescription drug channels and payment workflows (pharmacy reimbursement, rebate administration and GPO relations, regulatory requirements, etc.)
• Experience with health insurance or health benefits administration (pharmacy benefits in particular)
• Strong experience in developing, implementing, and using data and workflow management technology solutions (e.g., customer relationship management (CRM), Jira/Salesforce, collaborative Excel workbooks in SharePoint, etc.)
• Experience with programming languages relevant to data analytics, such as SQL or Python
• Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and PowerPoint
• Ability to think strategically and identify inefficiencies, develop long-term solutions, and challenge and improve existing processes through automation and redesign
• Highly detail-oriented and analytical
• Ability to travel occasionally as needed for internal, client, and vendor/partner meetings

Position Summary

The Market Access Programs Senior Project Manager will lead the development, execution, and continuous improvement of innovative market access programs across all lines of business, including Commercial, Exchange, Medicare, and Medicaid. In this highly cross‑functional role, the Program Manager partners closely with internal teams, external vendors, and pharmacy partners to design and implement strategic initiatives—from specialty pharmacy partnerships to manufacturer‑direct solutions—that enhance member experience and reduce overall drug spend. This role is responsible for maintaining detailed implementation plans, operational workflows, and training materials while ensuring program quality and compliance through structured audits and documentation. The Project Manager also collaborates with Analytics to produce opportunity assessments and savings reporting, and supports the commercialization of new offerings through pricing, marketing enablement, and RFI/RFP contributions. The ideal candidate brings deep experience in healthcare cost management, strong analytical capabilities, exceptional communication skills, and a strategic mindset with the ability to identify inefficiencies and drive long‑term product and process improvements in a fast‑paced environment.

Position Responsibilities:

• Program Development & Management: Collaborate with key stakeholders to develop and maintain new and existing market access programs for all relevant lines of business. Programs include, but are not limited to, innovative pharmacy network configurations and partnerships with supply chain stakeholders.
• Program Planning and Execution: Engage with appropriate stakeholders and cross-functional teams to ensure successful implementation and execution of programs.
• Program Maintenance: Regularly update and maintain comprehensive implementation plans, workflow guides, trainings, rules sets, and other documentation as relevant and required.
• Quality Assurance: Implement quality control processes to ensure program compliance with established standards and guidelines. Conduct and document audits and work with appropriate stakeholders to implement corrective actions as needed.
• Vendor management: Own relationship with and provide oversight of third-party vendors and/or partners (pharmacy providers or manufacturers) to administer programs with emphasis on member experience and value capture for clients.
• Data Analytics & Reporting: Use reporting tools and partner with our Analytics team to develop and maintain opportunity analyses and ongoing savings performance reporting.
• Commercialization: Support the go-to-market strategy of program offerings including pricing, marketing, and implementation. Support RFI and RFP submissions.
• Continuous quality improvement: Evaluate evolving industry and market landscape and analyze prescription claims data to identify opportunities for improving existing programs and developing new programs and/or partnerships. Supports quality improvement programs/projects as required. 

Required Qualifications:

• Bachelor’s Degree required
• 4+ years of experience applicable to health care,, such as in a health plan, PBM, pharmacy, manufacturer, value-based care, or managed care environment; consulting, advising, or tech enablement focused on the preceding areas also considered applicable
• Ability to balance multiple complex projects simultaneously with minimal direction
• Great time-management and organizational skills to manage multiple active projects simultaneously
• Exceptional written, verbal, and presentation skills
• Experience working with data reporting tools, conducting data analyses, and effectively consuming/interpreting data reports and visualizations

Preferred Qualifications:

• Master’s Degree in relevant field (PharmD, MBA, MHA/MHP, etc.)
• Experience with prescription drug channels and payment workflows (pharmacy reimbursement, rebate administration and GPO relations, regulatory requirements, etc.)
• Experience with health insurance or health benefits administration (pharmacy benefits in particular)
• Strong experience in developing, implementing, and using data and workflow management technology solutions (e.g., customer relationship management (CRM), Jira/Salesforce, collaborative Excel workbooks in SharePoint, etc.)
• Experience with programming languages relevant to data analytics, such as SQL or Python
• Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and PowerPoint
• Ability to think strategically and identify inefficiencies, develop long-term solutions, and challenge and improve existing processes through automation and redesign
• Highly detail-oriented and analytical
• Ability to travel occasionally as needed for internal, client, and vendor/partner meetings

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Why This Role, Why Now

GTM Data Strategy & Operations stood up from scratch with no predecessor. Today the function runs on three offshore contractors and zero FTEs, managed by a single leader who is simultaneously building the agentic infrastructure, operating it in production, and driving major initiatives (hierarchy redesign, data quality assessment, vendor optimization).

The operating model is deliberately agentic AI–first: a multi-agent pipeline (Cartographer, Sentinel, Resolver, Reporting) handles detection, enrichment, hierarchy mapping, and conflict resolution at scale. This is not a future-state vision, these agents are live and processing enterprise account families in production today.

The problem: one person cannot build, operate, and extend this system while also managing strategic workstreams. The function currently covers only core Tier‑1 fields. Dozens of account, contact, and lead signals remain unaddressed. Every pipeline run, every failure diagnosis, and every offshore handoff flows through a single point of failure.

This role is the first onshore execution hire for an agent operator who can keep the system running, improve it, and extend detection and resolution coverage as GTM leadership prioritizes new data elements.

Role Summary

Sit between AI systems and GTM data. Operate, tune, and extend our agentic data quality pipeline (detection, enrichment, hierarchy mapping, conflict resolution) so it runs reliably, improves continuously, and expands to cover more of the data landscape. Own the handoff between automated output and human review, managing quality and throughput with our offshore team. You don’t build agents from scratch, but you run them, evaluate their output with GTM data judgment, and make them better.

Core Responsibilities

Agent Pipeline Operations

• Run and monitor production pipeline sessions (Cartographer, Sentinel, Resolver) across scheduled cadences; diagnose and resolve failures (API errors, session timeouts, data anomalies) without escalating to the function lead.
• Execute pipeline runs in Claude Claude and tmux; manage long-running batch processes; interpret logs and output to confirm data integrity before downstream handoff.
• Maintain pipeline orchestration scripts and configuration; extend agent coverage as new data elements are prioritized by GTM leadership.

Agent Tuning & Improvement

• Refine detection rules, prompt logic, and confidence thresholds based on output analysis and false-positive/negative patterns.
• Evaluate agent accuracy by segment (Enterprise vs. MM/SMB) and recommend rule or workflow changes backed by evidence.
• Run bake-offs (vendor vs. AI enrichment) to optimize cost, coverage, and accuracy; document results for decision-making.

Sentinel → Offshore Resolution Loop

• Own the handoff between Sentinel detection output and Concentrix triage queues; define queue structure, priority tiers, and resolution instructions.
• Monitor offshore resolution quality and throughput; refine detection rules based on patterns surfaced through triage.
• Close the feedback loop: track resolution outcomes back to agent configuration to reduce recurring false positives and improve detection precision.

Data Quality & Enrichment Operations

• Maintain ops-only staging fields; manage the promote-to-production flow with audit controls.
• Design and run AI-assisted enrichment workflows (Clay + LLM prompts) with evidence links and confidence thresholds.
• Monitor fill-rate, sampled accuracy, freshness, and cost-per-record by source and segment; surface vendor performance issues and recommend changes.
• Keep data dictionaries, SOPs, and runbooks current as agents and processes evolve.

Cross-Functional Partnership

• GTM Systems (SFDC): field configuration, permission sets, automation, flows.
• Data Engineering: source availability, ID mapping, lineage (no pipeline coding).
• Reporting: define metrics and acceptance criteria; partner on dashboard requirements.

What to Expect

This is a triage environment, not a steady-state one. The function is young, the data has known gaps, and the work is to stabilize and extend, not maintain and optimize. You’ll be building the plane while flying it, alongside a small team that operates with high autonomy and a bias toward measurable outcomes. If ambiguity and mess energize you, this is the right fit.

Success Metrics (6–12 Months)

Pipeline Reliability

• Scheduled pipeline runs execute without function-lead intervention; failure-to-resolution cycle time under 24 hours for non-blocking issues.
• Agent coverage extended to new data elements as prioritized (measured by number of signals under active detection).

Detection & Resolution Quality

• Sentinel detection precision and recall improve quarter over quarter, tracked by segment.
• Concentrix resolution queue throughput and accuracy meet defined acceptance thresholds.
• False-positive rate decreases through feedback-loop refinement.

Data Quality Outcomes

• Tier-1 field fill-rates: Country ≥95%; Vertical ≥90% at ≥85% sampled accuracy; Revenue bands ≥90%.
• Hierarchy coverage 65–80%+ across target segments.
• Enterprise cost-per-record reduction of 30–40% via AI-first + selective vendor usage.

Qualifications

Required

• 3–6 years in Data Ops, Sales Ops, or GTM Ops with hands-on data quality ownership for account and contact data.
• Proficiency with Snowflake (SQL for querying, analysis, validation) and SFDC (object model, field configuration, data flows).
• Working experience with Claude Code or comparable LLM-based tooling in an operational (not just experimental) context.
• Experience designing and running AI-assisted enrichment workflows (e.g., Clay + LLM prompts) and evaluating accuracy/coverage.
• Comfort operating in a command-line environment: tmux, shell scripts, log analysis, batch process monitoring.
• Process design mindset with a bias toward measurable outcomes; strong written communication.

Strong Plus

• Experience with account/contact data vendors (D&B, ZoomInfo, Clearbit, StoreLeads) and waterfall enrichment logic.
• Python for QA scripting, sampling, or light automation.
• Familiarity with prompt engineering, confidence scoring, and AI guardrails (evidence capture, versioned prompts, QA sampling gates).

Tool Stack

• Core: Snowflake (SQL), SFDC, Claude Code, Clay
• Pipeline: Shell orchestration, Cartographer / Sentinel / Resolver agents
• Enrichment: D&B, ZoomInfo, Clearbit, StoreLeads, LLM prompts
• Nice to Have: Python, SOQL, prompt engineering frameworks
• AI Guardrails (Expected Practice): Confidence floors, evidence capture, versioned prompts, 10% QA sampling gates, audit-on-promote, drift alerts, and privacy/compliance checks. This role is expected to uphold and improve these practices, not just follow them.

Position Summary: 

We are seeking a highly analytical and collaborative Manager to join our Business Reporting team within the Analytics Reporting organization. This role is dedicated to supporting our Client Services teams, ensuring they have the reporting, insights, and analytical support needed to drive client success. The Manager, Business Reporting will partner closely with Client Services to understand client needs, deliver high-quality analytics, and contribute to a scalable reporting foundation. 

Position Responsibilities: 

Client Services Partnership & Support 

• Serve as an analytics partner to Client Services teams, understanding their reporting needs and ensuring timely, high-quality delivery.
• Proactively manage and foster stakeholder relationships by acting as a strategic, consultative advisor with a keen understanding of client objectives. 
• Translate client requests into clear analytical requirements and deliver actionable reporting that supports client conversations and decision-making. 
• Advocate for data-driven decision-making across Client Services and leadership. 

Team Leadership & Development 

• Coach and develop team members, contributing to their professional growth and fostering a collaborative team environment. 
• Set priorities, manage workloads, and establish clear expectations to meet client-driven reporting needs. 
• Support the adoption of analytics best practices and tools through training sessions and knowledge sharing. 

Data Execution & Reporting 

• Contribute to the execution and enhancement of client-facing analytics deliverables aligned with business needs. 
• Collaborate on the development of scalable processes for data collection, analysis, and reporting. 
• Identify areas for improving efficiency through process improvements, automation, and better data practices. 
• Maintain documentation of key analytics processes and ensure data quality standards are upheld. 

Insights & Analysis 

• Conduct data analysis to generate insights that inform client strategy and support Client Services in their engagements. 
• Translate complex analytical findings into clear, actionable recommendations using visualizations and presentations. 
• Contribute to proactive analytics that support client outcomes and operational decision-making. 

Compliance & Quality Assurance 

• Ensure adherence to company compliance standards, including reporting any noncompliance. 
• Support the development and implementation of quality controls and departmental standards to satisfy organizational and regulatory requirements. 
• Participate in internal training sessions to support continued learning and development. 

Required Qualifications: 

• 6+ years of experience in data analytics, business intelligence, or a related field. 
• Experience in PBM, health plans, healthcare, or pharmacy benefits. 
• Familiarity with pharmacy claims data and client reporting metrics. 
• Expertise in SQL with strong coding hygiene and documentation practices. 
• Proficiency in Tableau for developing and maintaining dashboards and visualizations. 
• Working knowledge of Snowflake or other cloud-based data warehouses. 
• Experience with dbt and GitHub-based workflows. 
• Ability to perform complex analyses and synthesize findings into business insights. 
• Track record of partnering closely with internal and external stakeholders to provide consultative analytics support. 
• Proven ability to prioritize and manage multiple projects in a fast-paced environment. 
• Excellent communication and stakeholder management skills, with the ability to present complex data insights to diverse audiences. 

Preferred Qualifications: 

• Experience managing or mentoring analysts. 
• Experience with medical claims data in addition to pharmacy claims.
• Experience working in large-scale, high-growth organizations. 
• Familiarity with Agile project management methodologies. 
• Bachelor's or Master's degree in a relevant field or equivalent experience. 

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

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Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Geospatial Analyst to support the Offroad vertical, you will play a critical role in ensuring that Offroad-related geospatial content moves reliably through onX systems and into customers’ hands. You will collaborate closely with Offroad Product Managers, a Geospatial Project Manager, as well as with developers to execute geospatial work that supports the Offroad product roadmap.

This role is focused on implementation and delivery. You will apply strong technical judgment to build, maintain, and validate geospatial datasets and pipelines that are performant, scalable, and trustworthy.

This role lives within the Content domain, which is responsible for cartography, data processing, data analysis, and data sourcing across onX. You will be part of a broader team of Geospatial Analysts, Geospatial Project Managers, and Engineers supporting multiple verticals across the organization. This role reports to a Geospatial Manager.

This is a unique opportunity to lead mapping innovation at a company passionate about outdoor recreation and technical excellence.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

• Serve as the Senior Geospatial Analyst supporting the Offroad vertical, owning the technical approach, sequencing, and delivery of geospatial work defined by the Offroad Geospatial Project Manager.
• Execute geospatial work that supports connected content initiatives by implementing datasets and workflows that enable Offroad content to be used consistently across multiple product features and experiences.
• Support content trust initiatives by executing audits, refreshes, and cleanup of high-impact Offroad datasets, applying technical judgment to ensure content is accurate, maintainable, and fit for long-term use, including identifying dataset candidates for update, replacement, or retirement.
• Leverage existing geospatial pipelines and contribute to the improvement and development of new processes as needed, ensuring reliable delivery of data from source systems into customer-facing products and services.
• Lead complex geospatial processing and analysis such as multi-source data integration, conflation, and large-scale QA/QC, applying expert judgment to resolve ambiguity and edge cases.
• Use Claude Code and other AI tools to generate, optimize, and automate geospatial workflows, including feature extraction, segmentation, classification, conflation, and QA.
• Proactively identify data quality risks, pipeline gaps, or platform limitations and surface recommendations to the Offroad Geospatial Project Manager.
• Analyze data, create dashboards, and monitor data health metrics to provide insights that inform business decisions and support overall product health.
• Research and evaluate geospatial data sources, making recommendations for new sources or improvements to existing ones.
• Partner closely with engineers to ensure geospatial solutions are performant, maintainable, and aligned with platform best practices.
• Own the end-to-end execution quality of assigned initiatives, from intake through production release and post-launch validation.
• Use version control (Git) and collaborative workflows to drive consistency and repeatability across the broader Geospatial team.
• Provide technical guidance and informal mentorship to other Geospatial Analysts as needed.
• Communicate clearly and confidently about technical decisions, risks, and progress to cross-functional partners.
• Other ad hoc duties as assigned by the Supervisor.Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• Bachelor’s degree in Geospatial, Geospatial Engineering, Computer Science, Hydrology, Geography, or related field; or equivalent technical experience.
• 8+ years of geospatial industry experience, including dataset sourcing, development, transformation, and deployment.
• Expert-level proficiency in QGIS and advanced geoprocessing techniques.
• Expert with SQL, cloud-based analytical databases (e.g., BigQuery), PostGIS, spatial indexing, and performance optimization.
• Strong Python skills, including experience with GDAL, geopandas, PyQGIS, and automation frameworks.
• Demonstrated ability to operate within complex spatial data pipelines, using version control (Git), and collaborative workflows to deliver reliable, maintainable solutions.
• Proven ability to use Claude Code or other AI coding assistants to generate scripts, automate tasks, and accelerate spatial workflows.
• Familiarity with Offroad-relevant datasets such as trail networks, road and route conditions, terrain data, land ownership, or other location-based content used in off-road recreation and land-access contexts.
• Familiarity with trail data sources, vendors, and key players in that space.
• Proven ability to work autonomously on complex, ill-defined projects, bringing structure, clarity, and execution rigor to ambiguous problem spaces.
• Ability to clearly communicate technical concepts to non-technical partners.
• Ability to travel bi-annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Master's degree in Geospatial, Geography, Computer Science, or a related field.
• Experience with graph-based data systems, including knowledge graphs or hierarchical spatial data stores.
• Experience working with modern geospatial data formats such as GeoParquet for scalable storage and processing.
• Experience building micro-services or distributed workflows for spatial data.
• Familiarity with cloud-based storage, Airflow, and Docker.
• Interest in off-road recreation, trail and route planning, terrain navigation, or related outdoor recreation products.
• Experience with distributed or remote teams.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $94,000 and $118,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

ABOUT YOU

As an Account Coordinator, Programmatic, your primary function will be to provide vital production support for your account team. Day-to-day responsibilities include but are not limited to running and formatting performance reports, creative trafficking and tagging, building and uploading campaigns, QA support for campaign builds and optimizations and participating in and taking notes during internal syncs, client meetings, and presentations. 

Account Coordinator, Programmatic will become responsible for an enterprise level account and will learn DEPT®’s best practices for Programmatic Buying while gaining the foundational skills necessary to progress into more advanced roles that will expand on the breadth and depth of knowledge.

While DEPT® is a remote-first company, this role requires candidates to be located in either Central, Mountain or Pacific time zones. 

PROFICIENCY EXPECTATIONS

We expect Account Coordinators to develop a solid foundation of programmatic analytical and technical expertise and be proficient in the following:

Proficiency in Excel/Sheets:

Demonstrate proficiency in using essential spreadsheet functions and formulas including, but not limited to:

• sorting
• filters
• xlookup
• concatenate
• pivot tables
• text to columns
• conditional formatting

Demonstrate an understanding of how to take advantage of these functions and formulas when performing tasks (ex: ad customization uses concatenation and length formulas) with limited oversight needed. Accuracy is critical, and Account Coordinators will need to QA their work to ensure accurate data is being relayed to the rest of the team and clients.

Proficiency in Programmatic:

Ability to:

• Pull reports at various levels along with the desired columns/metrics and understand the data/results.
• Creative trafficking and tagging
• Leverage The Trade Desk, Walmart, TTD, Criteo and Roundel DSPs or another DSP to pull and schedule reports for analysis; identifying trends and developing client reporting summaries  
• Update, monitor, and communicate daily budget pacing and high level performance, including flagging variations or anomalies. Leverages Pacvue or other automation tools to create efficiencies and set up live alerts. 
• Organize large volumes of data for insights and strategic storytelling in Excel and/or Google Sheets. Comfort with functions and formulas include but are not limited to; sorting, filters, vlookup, concatenate, pivot tables, text to columns, and conditional formatting.
• Understand relevant media metrics, how to calculate them, and articulate their relationship to each other. Possess a high level understanding of the different optimization levers to pull to surpass benchmark KPI’

GROWTH EXPECTATIONS

Over time in the role, we expect Account Coordinators to be responsible for learning and mastering the areas below:

• Develop suggestions on activation strategy around campaign builds, overall themes, hierarchy, audiences, parameters, and ads
• Create and edit campaigns and audiences in DSPs with oversight and mentorship
• Implement scheduled and ad hoc tasks delegated by direct manager and/or colleagues
• Follow mandatory QA process to completion
• Grow a thorough understanding of programmatic, constantly embodying a “forever student” mentality. Participate in programmatic trainings by asking questions, contributing ideas, and leaning into relationship with agency partners

QUALIFICATIONS   

• 0 - 6 months of programmatic marketing experience
• Strong analytical and reporting skills and knowledge of Microsoft Excel / Google Sheets
• Strong time-management skills and the ability to prioritize to deliver multiple tasks on time
• Strong written and verbal communication skills
• While DEPT® is a remote-first company, this role requires candidates to be located in either Central, Mountain or Pacific time zones. 

Additional things that will impress us: 

• You are an energetic and creative marketing enthusiast; eager to roll up your sleeves and be hands on, learn, and grow in the marketing space
• You are entrepreneurial spirited and a self-starter; able to work both independently and in a team environment
• A desire to stay current with the latest marketing trends

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $60,000 - $70,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

Hybrid work

This hybrid position requires two days per week in the office at the nearest hub.

About your skills 

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.
Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.
Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action.
Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

About this role

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross-functionally to enable scalable, repeatable go-to-market motions.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

What you’ll be doing

• Act as a strategic partner to NAMER and LATAM Sales leadership teams, translating business goals into operational plans that drive performance and revenue outcomes.
• Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.
• Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.
• Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.
• Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution.
• Partner cross-functionally to align on key initiatives and improve GTM effectiveness.
• Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.
• Identify and implement process improvements, tools, and automation to increase efficiency and scalability.
• Support strategic initiatives that improve sales productivity, deal execution, and overall performance.
• Surface leading and lagging indicators to improve decision-making and predictability.

 What you’ll have 

• 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.
• Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.
• Experience with Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong).
• Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.
• Experience supporting territory planning and coverage models.
• Proven ability to partner with senior Sales leaders and influence decisions through data.
• Strong analytical, problem-solving, and communication skills with the ability to operate independently.
• Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions

Posting Date: 4/7/2026

Application Window: 

We anticipate the application window will be open until 4/24/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Hybrid work

This hybrid position requires two days per week in the office at the nearest hub.

About your skills 

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.
Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.
Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action.
Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

About this role

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross-functionally to enable scalable, repeatable go-to-market motions.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

What you’ll be doing

• Act as a strategic partner to NAMER and LATAM Sales leadership teams, translating business goals into operational plans that drive performance and revenue outcomes.
• Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.
• Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.
• Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.
• Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution.
• Partner cross-functionally to align on key initiatives and improve GTM effectiveness.
• Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.
• Identify and implement process improvements, tools, and automation to increase efficiency and scalability.
• Support strategic initiatives that improve sales productivity, deal execution, and overall performance.
• Surface leading and lagging indicators to improve decision-making and predictability.

 What you’ll have 

• 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.
• Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.
• Experience with Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong).
• Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.
• Experience supporting territory planning and coverage models.
• Proven ability to partner with senior Sales leaders and influence decisions through data.
• Strong analytical, problem-solving, and communication skills with the ability to operate independently.
• Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions

Posting Date: 4/7/2026

Application Window: 

We anticipate the application window will be open until 4/24/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

The Role

We’re looking for a Growth Engineer, GTM AI who builds the systems that power our go-to-market motion using AI, automation, and data to generate pipeline, improve conversion, and scale execution.

You’ll partner with Sales, Marketing, and RevOps to break down workflows, identify inefficiencies, and rebuild them into scalable, automated systems. You’ll also contribute to more advanced, multi-step AI systems that operate across our GTM stack. The goal is to turn manual processes into repeatable, high-impact execution.

This is a hands-on builder role. You will prototype quickly, ship often, and continuously improve systems based on performance. You should be comfortable going from idea to deployed workflow with minimal guidance and applying new technologies to real business problems.

We’re looking for someone who challenges the status quo, operates with a bias for action, and takes ownership of outcomes in ambiguous environments.

Responsibilities

• Design and deploy AI-powered GTM systems that generate pipeline, improve conversion, and automate execution across key workflows
• Build and extend multi-step AI workflows and agent-driven systems that operate across tools, data sources, and decision points
• Break down and rebuild GTM workflows. Identify bottlenecks across marketing to sales handoff and replace manual processes with scalable, automated solutions
• Rapidly prototype and productionize automation using code, APIs, and AI tools. Move from idea to deployed workflow with speed and ownership
• Own funnel performance end-to-end. Instrument systems, run experiments such as A/B testing and conversion optimization, and continuously improve based on results
• Build and maintain integrations across the GTM stack such as CRM, data warehouse, enrichment, and outreach tools. Ensure clean data flow and system reliability
• Develop targeting and orchestration systems to power campaigns, segmentation, and automated outreach at scale
• Partner with Sales, Marketing, and RevOps to translate business goals into technical systems that drive measurable revenue impact
• Continuously evaluate and apply new technologies to improve how we operate and increase efficiency and performance
• Create reusable systems, playbooks, and tooling that enable teams to leverage automation and AI in their daily workflows
• Monitor, debug, and improve live systems to ensure performance, accuracy, and alignment with evolving GTM needs

What we are looking for

• 3+ years of experience in a technical GTM, growth, or automation role such as RevOps, Growth Engineering, Marketing or Sales Ops, or Solutions Engineering
• Proven track record of building and deploying systems that drive pipeline, conversion, or GTM efficiency
• Hands-on experience building or working with multi-step AI workflows, agent-like systems, or LLM-powered automation beyond simple API integrations
• Experience working with stateful or multi-step AI systems is required
• Strong experience with automation and integrations using APIs, webhooks, or workflow orchestration across GTM tools such as Salesforce, enrichment APIs, and marketing automation platforms
• Proficiency in coding such as Python and working with data systems such as SQL, warehouses, or event data
• Deep understanding of GTM processes across Marketing, Sales, and Customer Success, including funnel mechanics and handoffs
• Experience designing and optimizing workflows for lead generation, qualification, routing, and follow-up
• Strong analytical mindset with experience in experimentation, funnel optimization, and performance measurement
• Ability to connect technical systems and automation outputs to business impact such as pipeline, conversion, and revenue
• Experience working with and transforming GTM data such as accounts, contacts, leads, and opportunities across systems
• High ownership and ability to go from idea to prototype to deployed system with minimal guidance
• Strong problem-solving skills with attention to data quality, system reliability, and edge cases
• Clear communicator who can document systems and explain technical concepts to non-technical stakeholders

Nice to Have

• Experience working within or contributing to shared AI systems, internal platforms, or reusable automation frameworks
• Experience with attribution, pipeline analytics, or revenue forecasting models
• Experience designing QA frameworks, monitoring systems, or identifying anomalies in automated workflows
• Background in high-growth or fast-paced startup environments

#LI-RH1

TITLE: Director of Finance
REPORTS TO: Chief Financial Officer
LOCATION: Denver, Metro Area
EMPLOYMENT TYPE: Full-Time, Exempt Employee

At Career Team, our mission is to empower one person, start one career, and serve one family at a time. We do this through innovative software solutions and high-touch services.  

As the Director of Finance, you’ll be the finance leader who turns complexity into clarity. You’ll own the operating financial rhythm of today, while helping our executive team build tomorrow - smarter, faster, and with only good surprises! This role will demand a lot from the right candidate, but will offer significant responsibility and opportunities for career advancement into a VP or higher role. 

• P&L Ownership: Own the financial health of our services business: forecasting, margin drivers, delivery economics, and the decisions that improve performance.
• Executive Partnership: Collaborate closely with the President of our services business and work directly with the CEO on performance, tradeoffs, and strategic decisions. 
• Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics. 
• Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we’re proud to put our name on. 
• Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative. 
• Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast. 
• Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together. 
• Cross-functional problem-solving: Work hand in hand with the operations and client-facing teams when financial issues arise, before they become escalations. 
• Scale the team; build the machine: Help position us for growth and the exciting chapters ahead! 
• Innovate with AI: Bring practical automation through new and creative usage of technology and Artificial Intelligence. 
• ERP Modernization: Help lead our selection and implementation of a new ERP platform to support our growth. 

Salary: $120k - $150k

Why Join Us

• We change lives.
• We’re growing quickly and need leaders who want real ownership and real impact.
• We’re serious about the outcomes but have fun making them happen.
• Big enough to be interesting, small enough that your work changes the company.

Who You Are

• You’re fluent in the numbers and comfortable with the messy middle of scaling fast.
• You can move from deep analysis to executive conversation without missing a beat.
• You’re hands-on when needed, but you’re always building people, processes, and tools.
• You simplify complicated things and build systems to keep them simple.
• You anticipate the communication before it's needed and always know your audience.
• You’re calm, direct, and you follow through.

How We Work

• High trust, high accountability
• We obsess about our customers
• We value action over perfection, and iterate to get better every day

About the Opportunity

At Klaviyo, the Sales team prides themselves on being marketing and product experts. While most companies hire pre-sales Solutions Engineers to just give demos, fill out questionnaires, and only explain setups, that makes us yawn.

We're looking for a Solutions Engineer who brings deep technical mastery, strategic thinking, and the ability to own the most complex, high-stakes Mid-Enterprise deals. This is a high-impact individual contributor role for someone who gets energized by ambiguity, rolls up their sleeves to master our product at a molecular level, and uses AI and automation to punch above their weight.

As an SE, you'll be a trusted advisor to both customers and our sales organization - leading technical strategy in 6-7 figure deals, owning solution design, and setting the standard for SE excellence through your work

What We Do as Solutions Engineers

We're technical sellers who drive revenue by winning complex deals. Our job is to lead the technical win - building champions, proving value, and ensuring prospects choose Klaviyo over the competition. We work directly with customers to architect solutions that integrate seamlessly into their tech stacks, taking a consultant-first approach that builds confidence and secures technical buy-in.

Beyond closing deals, we use customer engagements as opportunities to prototype and ship improvements to Klaviyo. Recent team projects include: AI-powered demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templatized mobile apps for showcasing our SDK capabilities.

If you're a creator excited by winning high-stakes deals, prototyping technical solutions, and driving strategic revenue outcomes - this could be for you.

How You'll Make a Difference

Lead the Technical Win in High-Stakes, Complex Deals

• Own technical strategy for the most complex opportunities - navigating multi-layered stakeholder environments, competitive pressures, and sophisticated buying processes with minimal oversight
• Drive advanced technical discovery, uncovering nuanced pain points and proactively identifying differentiation opportunities
• Host technical workshops aligning solutions to business outcomes with executive presence and strategic communication
• Architect and execute Proof of Value plans that achieve technical selection over competition
• Partner with AEs on deal strategy, bringing competitive intelligence and industry expertise to influence outcomes

Bring Subject Matter Expertise and Industry Leadership

• Serve as a domain expert in marketing technology, CDPs, AI-driven personalization, analytics, and eCommerce
• Act as go-to resource for competitive and industry landscape questions
• Build strong R&D relationships, actively collaborating to drive positive outcomes and shape Klaviyo's roadmap
• Contribute high-impact content to the SA Learning Library and mentor peers through example

Operate with Deep Technical Mastery and Innovation

Become a complete expert in Klaviyo's platform from data pipelines and integration codebases to technical tradeoffs between implementations

Develop broad, advanced familiarity with web development, APIs, cloud computing, and software development practices - confidently coaching experienced engineers on complex solutions

Leverage AI tools and automation to scale your impact and deliver better customer outcomes

Prototype solutions and build proof-of-concepts that demonstrate Klaviyo's differentiation

Who You Are

Required:

• 4+ years in Solutions Engineering or Pre-Sales - with 4+ years leading technical strategy in high-complexity Enterprise deals (6-7 figures) with minimal oversight
• 4+ years across modern development stacks: Python, JavaScript frameworks (Node.js, React), RESTful APIs, SQL, mobile development exposure
• Familiarity with AI-assisted development tools (Codex, Claude Code) and emerging patterns like MCP
• Strong domain knowledge in marketing automation, CDPs, eCommerce systems, analytics, or data engineering
• Advanced discovery and requirements gathering skills - navigating multi-layered stakeholder environments
• Executive presence and exceptional communication - impressing prospects from executive to developer level
• Demonstrated ability to handle challenging conversations, manage objections, and deliver strategic insights

What Sets You Apart:

• You've used AI to scale effectiveness - automation, research, solution design, or development
• You bring deep competitive intelligence and know the landscape intimately
• You've built strong R&D relationships and drive outcomes through influence without authority
• You roll up your sleeves - you dig in, figure it out, and become the expert
• You've elevated team performance through your example and enablement contributions
• You thrive in ambiguity and fast-moving environments

Ready to make an impact? Let's talk.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Role Summary

Klaviyo is seeking a Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for our Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action.

You will operate as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM. This role is ideal for someone who can architect, build, QA, and operationalize advanced analytics and insights projects end-to-end while partnering deeply across Product, Ops, and Data teams.

What You’ll Do

• Own Customer Success Intelligence & Advanced Analytics & Insights, design Production-Grade Data Models & Analytics Pipelines, and champion AI Tooling, Automation & Workflow Orchestration
• Build and maintain customer cohorting, segmentation, and benchmarking frameworks, in collaboration with our Product Data Science team, that captures meaningful differences in Customer behavior, maturity, and value
• Define and evolve customer health, adoption, and success scoring and signals, including leading indicators of churn and expansion
• Design and scale advanced analytics projects and models, including cohort analysis, statistical inference, and impact measurement systems, that connect product usage and engagement to customer retention outcomes
• Act as a technical program owner for complex analytics initiatives, driving roadmap definition, sequencing workstreams, coordinating dependencies, and delivering outcomes
• Create advanced SQL and Python outputs that power customer insights, forecasting inputs, and operational reporting, using GitHub for version control and change management, and applying strong data modeling and governance practices
• Partner closely with Data Engineering, CS OPs, Data Science and Product Analytics, to deliver strategic analytical tools and insights that inform GTM priorities, roadmap decisions, and customer strategy, and collaborate to deliver prototype AI-assisted tools that provide GTM teams real time actionable insights into customer behavior
• Design and deploy workflow automations using n8n, Airflow or other AI tools, and establish integrated AI driven alerts that surface real-time customer risk and opportunity
• Lead initiatives end-to-end: problem framing, design, build, QA, documentation, rollout, and iteration
• Maintain a high bar for execution quality, accuracy, reliability, and long-term scalability
• Translate complex technical outputs into clear, actionable narratives for senior business and GTM stakeholders

What We’re Looking For

• 5+ years of experience in advanced analytics, technical analytics or data analytics (SaaS strongly preferred)
• Advanced proficiency in SQL and GitHub, with experience owning complex analytical data models
• Strong hands-on experience with Python and/or R, including statistical inference, cohort analysis, and advanced research
• Tableau Developer–level fluency, with solid understanding of dashboard logic, metrics, and database structures
• Confident using AI tooling (e.g., Cursor, Glean, Codex, GitHub AI etc.) to accelerate development, and familiarity with workflow automation platforms (n8n, Airflow, DBT); experience with LangChain a plus
• Demonstrated ability to build and operationalize analytics and AI workflows used by CS, Sales, or GTM teams
• Experience operating as a technical program manager for analytics or data initiatives
• Strong communication skills and comfort partnering with senior, non-technical stakeholders
• High standards for analytical rigor, QA, documentation, and system reliability
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. 

#LI-Abbey

#LI-hybrid

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Account Executive, Mid-Enterprise @ Klaviyo!

Hybrid Role Requirement: Denver, CO
Team: Sales – Mid-Enterprise

At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team—and we're growing.

We’re looking for a Mid-Enterprise Account Executive to join our tenured, high-performing team selling into some of the world’s most recognizable brands. This is more than just closing deals. It's an opportunity to shape the future of our upmarket business by bringing Klaviyo to customers who are reimagining their marketing tech stack.

From first touch to signed agreement, you’ll own the full sales cycle—partnering closely with teams across Solutions, Customer Success, Product, and Engineering to drive long-term value for our customers.

You’ll be selling to companies like Marc Jacobs, Walmart’s Home Brands, TaylorMade Golf, and Citizen Watches. It’s a big responsibility—and a bigger opportunity.

How You’ll Make a Difference

• Build and grow Klaviyo’s Mid-Market and Enterprise client base

• Drive full-cycle sales efforts: prospecting, discovery, demo, negotiation, and close

• Create and execute territory and account strategies for long-term growth

• Partner cross-functionally with Solutions Architects, Customer Success, and Marketing to deliver a world-class buying experience

• Provide mentorship and leadership across the AE team

• Share market insights with Product and Engineering to influence roadmap decisions

Who You Are

• Based in the San Francisco Bay Area and available to be in-office 3 days/week

• 6+ years of closing experience, preferably in SaaS or MarTech

• Comfortable navigating strategic deals with multiple stakeholders and complex buying processes

• Experienced in technical selling—able to communicate value with clarity and confidence

• Knowledge of the marketing automation or CDP space is a plus

• Resilient in the face of challenges and energized by a fast-moving environment

• A natural relationship-builder with strong influencing skills

• Committed to learning, sharing, and contributing to a high-trust sales culture

Klaviyo is an Equal Opportunity Employer. We’re committed to building a company that reflects the diversity of the customers we serve—and that starts with our team.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

#LI-Hybrid

#LI-BAILEY

#IndeedGTM

Klaviyo is looking for an experienced Content Marketing Lead to own the strategy, development, production, and performance of global campaign, demand generation, and thought leadership content.

This role sits at the intersection of storytelling, pipeline generation, and editorial operations. You’ll lead the creation of content that builds market trust, shapes perception, supports go-to-market priorities, and drives measurable business outcomes across segments and regions. You’ll partner closely with product marketing, PR, brand, sales, regional marketing, events, customer marketing, and external agencies to turn complex ideas into high-impact content programs that resonate globally.

This person will own content from ideation through publication and measurement across formats including gated assets, research reports, one-pagers, landing pages, webinars, interactive experiences, articles, executive bylines, customer stories, video, and audio.

A critical part of this role is helping Klaviyo modernize how content gets made. The ideal candidate has hands-on experience building or operating AI-assisted editorial production systems, including vibe coding workflows in tools like Claude Code or Claude CoWork, and can help improve the speed, consistency, and scalability of content production globally. Experience with AirOps is a strong plus.

How You'll Make a Difference

Own global campaign and thought leadership content strategy

• Develop and execute a cohesive content strategy spanning campaign, demand generation, and thought leadership.
• Build content that reinforces Klaviyo’s market narrative while supporting segment and regional go-to-market goals.
• Identify the most important themes, formats, and storylines to drive engagement, leads, pipeline influence, and brand credibility.
• Translate complex product, market, and customer insights into clear, differentiated content for multiple audiences.

Lead content creation across the funnel

• Own the development of high-impact content assets including ebooks, white papers, research reports, comparison guides, one-pagers, webinars, landing pages, executive thought leadership, customer stories, video, and audio.
• Create content that supports the full buyer journey, from awareness and education through consideration and conversion.
• Repurpose research, events, webinars, and customer narratives into multi-format content programs that extend reach and value.
• Ensure every asset meets Klaviyo’s editorial standards for quality, accuracy, tone, and narrative consistency.

Build scalable AI editorial production systems

• Design, test, and improve AI-assisted editorial workflows that increase content production efficiency without lowering quality.
• Bring hands-on experience with vibe coding editorial systems, ideally using Claude Code or Claude CoWork, to help streamline briefing, drafting, editing, repurposing, QA, and localization workflows.
• Partner with internal stakeholders and agencies to create repeatable systems, templates, prompts, and playbooks that scale content production globally.
• Help establish best practices for how AI is used in editorial production across teams, markets, and formats.
• Identify opportunities to use tools such as AirOps and other workflow platforms to improve speed, consistency, and operational leverage.

Partner cross-functionally across the business

• Collaborate with PR to align thought leadership content with media strategy and executive visibility.
• Partner with product marketing, sales, events, and segment leads to support integrated campaigns and launches.
• Work with brand, creative, and localization teams to ensure content performs globally while remaining relevant in local markets.
• Partner with customer and partner teams to turn customer proof points and ecosystem relationships into compelling stories.

Manage external production and global execution

• Manage agencies, freelancers, and contractors to deliver high-quality content on time.
• Give clear editorial direction, feedback, and quality control throughout the production process.
• Build scalable systems and working models that support consistent content execution across regions.

Measure performance and optimize

• Establish clear goals and reporting frameworks for campaign and thought leadership content.
• Track performance across lead generation, pipeline influence, engagement, brand impact, and earned attention.
• Use data, audience insights, and competitive research to improve messaging, formats, and distribution strategy over time.

Who You Are

• 8+ years of experience in content marketing, editorial, thought leadership, brand journalism, or demand generation content in B2B, SaaS, or related environments.
• Proven experience owning content strategy and execution across both brand-building and pipeline-driving programs.
• Strong editorial instincts with the ability to shape a clear point of view, maintain a high bar for quality, and tell compelling stories across formats.
• Experience developing global content with an understanding of how to adapt messaging for different segments, regions, and stages of the funnel.
• Strong operational ability to manage end-to-end workflows across stakeholders, deadlines, agencies, and channels.
• Experience working closely with senior leaders, cross-functional partners, and external contributors.
• Strong analytical skills and comfort using performance insights to refine content strategy.

Critical technical and systems experience

• Demonstrated experience with AI editorial production systems and workflow design.
• Hands-on familiarity with vibe coding approaches to content operations and editorial automation.
• Experience using Claude Code or Claude CoWork to build or improve content production workflows is strongly preferred.
• Experience with AirOps is a plus.
• Familiarity with CMS platforms, Google Docs, analytics tools, and modern content operations workflows.
• Comfort experimenting with new tools and turning successful experiments into repeatable team processes.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Location: Boston or Denver (Hybrid – 3 days/week in office required)

At Klaviyo, we empower creators to own their growth. Our platform is purpose-built for ecommerce, going far beyond email and SMS automation to deliver a powerful customer engagement engine. As an Account Executive on our NewCo ENTR (Entrepreneur) team, you’ll help fast-growing online stores unlock their potential—enabling them to scale faster, connect deeper with their customers, and own more of their revenue destiny.

This is more than a sales role. It’s a chance to directly impact the success of the businesses we serve while advancing your own career at one of the fastest-growing SaaS companies in ecommerce tech.

How You’ll Make an Impact

• Own the full sales cycle—from discovery and demo to negotiation and close—with ecommerce entrepreneurs and operators.

• Build a robust pipeline of qualified leads and develop strategies for sustained success.

• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• Serve as a consultative partner and product expert, positioning Klaviyo as a growth driver for online brands.

• Collaborate across the team to support your peers, share best practices, and build a winning sales culture.

• Mentor and guide new team members, contributing to team ramp and excellence.

• Step into strategic projects or stretch roles that accelerate your learning and impact.

Who You Are

• Experienced: 1-2+ years of closing experience in SaaS, ideally in martech or ecommerce-focused solutions.

• Conversationally Fluent: Comfortable selling to founders, CMOs, and ecommerce leaders—especially those in DTC, retail, or digitally native verticals.

• AI Fluent: You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
  

• Driven by Purpose: Motivated by helping creators succeed and by exceeding your own goals in the process.

• Curious and Coachable: You seek feedback, value continuous improvement, and view challenges as opportunities to learn.

• Collaborative: You’re a team player who uplifts others and contributes to a strong, inclusive culture.

• Fast-Paced Ready: You thrive in high-growth, dynamic environments and are excited to be part of a scaling company.

Why You’ll Love This Role

• You’ll sell a category-defining product with real impact on ecommerce businesses.

• You’ll work alongside smart, passionate teammates who win together.

• You’ll have clear growth paths and access to meaningful learning and development opportunities.

• You’ll be part of a company deeply committed to customer-first thinking and long-term relationships—not transactional wins.

Ready to shape the future of ecommerce with us? Join Klaviyo and help businesses own their growth.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

#LI-Hybrid

#LI-BAILEY

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

ABOUT THIS OPPORTUNITY

onX is seeking an experienced Product Content Data Operations Leader to build and scale the systems, processes, and teams that power how product content moves from source to customer experience.

At onX, “content” refers to the structured, semi-structured, and unstructured data that powers our products—such as mapping, geospatial,  land ownership, trails, access points, recreation information, and other adventure-relevant datasets that help people navigate and understand the outdoors.

This leader will own the operational backbone of product content: the workflows, tools, governance, and quality systems that ensure content is sourced, processed, validated, and delivered reliably into our products.

This role is responsible for defining and scaling the content operations model and content programs for the company, partnering closely with Product, Engineering, and Data teams to ensure that our content systems are efficient, scalable, and aligned with the needs of the product roadmap.

The ideal candidate brings deep experience managing large content or data ecosystems within technology products. They understand how operational rigor, automation, and strong governance unlock faster product innovation while maintaining data quality and trust.   They also have an understanding of how mapping and geospatial data work and can power the product experience.

This role will also play a key role in evolving how we incorporate automation, AI, and potentially community-driven data into our content pipeline over time.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

Own the operational system for product content

• Define and lead the operational strategy for how product content is sourced, processed, validated, and delivered into onX products.
• Establish scalable workflows, governance models, prioritization frameworks, and operational frameworks that support content quality, reliability, and speed to product.

Build and lead the content operations organization

• Lead and develop a team responsible for content operations and business processes, including content analysts, curation specialists, and quality reviewers.
• Build organizational structure, capabilities, and operating rhythms that support scale and operational excellence.

Design scalable content platforms and processes

• Partner with Engineering and Data Engineering to design and evolve systems for content ingestion, processing, transformation, and delivery.
• Ensure that content workflows integrate cleanly with product development and release cycles.

Drive operational rigor and quality

• Define content quality standards, validation processes, and governance models that maintain trust in onX data.
• Implement monitoring, reporting, and feedback loops to ensure content readiness and product reliability.

Scale content operations through automation and AI

• Identify opportunities to automate manual workflows across ingestion, tagging, validation, and review.
• Understand leveraging AI and machine learning tools to improve efficiency, data quality, and operational scalability.

Enable new product experiences through content

• Collaborate with Product and Engineering leaders to translate emerging content opportunities into scalable operational systems.
• Ensure the content ecosystem supports evolving product capabilities and new customer experiences.

Evolve the company’s proprietary data programs

• Oversee programs that contribute to onX’s proprietary content advantage, including partnerships, datasets, and emerging content sources.
• Explore opportunities to incorporate community or user-generated data into the content ecosystem in a structured and scalable way.

Measure and continuously improve the system

• Define and track operational metrics related to content throughput, quality, coverage, and reliability.
• Use data and user insights to continuously refine content workflows and operational performance

• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• 12+ years of operations leadership experience, including 4+ years driving content operations, data operations, and process management, and 5+ years leading and managing teams within scaling technology organizations.
• Experience working with data-intensive products.
• Demonstrated success in implementing BPM frameworks and continuous improvement methodologies.
• Experience with workflow management systems, content curation and review platforms, data QA tools, and automation and AI solutions.
• A strong curiosity for exploring new technologies, including AI
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel 6+ times annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Master's degree or equivalent experience.
• Familiarity with geospatial principles and spatial databases
• Experience with multi-platform content delivery (web, mobile, app).
• Experience within the outdoors or location-based services industry.
• Familiarity with AI/ML tools for content tagging, validation, or automation.
• Experience managing user-generated content or community-driven datasets.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. Applicants can expect to make between $180,000 to $224,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

About TTC

TTC Global is a leading specialist software testing and quality engineering consultancy, helping organizations transform the way they deliver software. Founded in New Zealand, TTC operates globally across North America, EMEA, and APAC, partnering with Fortune 100 enterprises and major technology platforms to accelerate digital transformation, improve quality, and reduce risk.

We bring broad capabilities across functional, automation, performance, and AI Enhanced Quality Engineering to help our clients deliver quality at speed and scale.

Perks of working for TTC

• Competitive Base Salary
• Paid Time Off
• Paid Holidays
• Work Life Balance
• Relaxed Work Environment
• Growth and Development Opportunities

Position Summary

The Test Coordinator is responsible for planning, coordinating, and governing testing activities across the delivery lifecycle with a strong emphasis on User Acceptance Testing. This role ensures that business stakeholders are supported to validate solutions, that testing activities are aligned to the integrated programme plan, and that risks, dependencies, and progress are transparently managed.

The Test Coordinator operates between delivery teams and the business, providing structure, visibility, and control over testing activities. The focus of this role is on enabling business led testing, ensuring upstream testing outcomes are understood, and confirming solutions are fit for purpose prior to release

Responsibilities

• Develop and maintain UAT plans aligned to integrated programme timelines
• Coordinate UAT schedules, environments, access, test data, and business participant availability
• Serve as the primary contact for business stakeholders participating in UAT
• Provide guidance, materials, and support to business users executing testing
• Track UAT execution progress including pass, fail, blocked, and outstanding scenarios
• Facilitate UAT defect management and triage through resolution and retesting
• Coordinate entry and exit criteria for testing phases and support readiness checks
• Report progress, risks, and dependencies to programme stakeholders
• Identify and manage testing risks that may impact UAT and business readiness
• Manage dependencies across testing streams, releases, and stakeholder groups
• Maintain traceability between requirements, UAT scenarios, defects, and sign off
• Support release readiness and business approval processes

Qualifications

• Strong understanding of structured testing and UAT coordination activities
• Demonstrated experience supporting business led testing within complex programmes
• Proven ability to plan, coordinate, and track testing activities across multiple workstreams
• Strong stakeholder management and communication skills
• Experience with defect management and structured triage processes
• Strong analytical and organisational skills with attention to detail
• Ability to work collaboratively across business, delivery, and QA teams
• Familiarity with integrated programme planning, reporting, and governance practices

Outcome Focus

The Test Coordinator ensures UAT is transparent, structured, and fit for purpose, enabling confident business validation and reducing operational and delivery risk at go live.

If your experience or qualifications is similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we beckon everyone to apply.