Job Title: Senior Data Analyst

Key Skills: SQL, Snowflake, Data Analysis, Excel, Google Sheets, Tableau, Power BI, Looker, Data Visualization, Data Quality, AI/ML Tools

Experience: +5 YOE.

Location:  Costa Rica

Mode: Remote

We at Coforge are hiring Position (#21027) with the following skill set. 

Key Responsibilities 

• Analyze large and complex datasets to generate actionable business insights.
  
• Develop and optimize advanced SQL queries, joins, and data transformations.
  
• Work with cloud data warehouses such as Snowflake to manage and process data efficiently.
  
• Create dashboards and reports using data visualization tools like Tableau, Power BI, or Looker.
  
• Collaborate with cross-functional teams and stakeholders to understand business requirements and translate them into analytical solutions.
  
• Utilize AI or machine learning tools to enhance data analysis and identify trends or patterns.
  

Required Skills & Qualifications 

• Advanced proficiency in SQL, including complex queries, joins, and data transformations.
• Hands-on experience with Snowflake or similar cloud data warehouse platforms.
• Strong experience with pivot tables and data analysis using Excel or Google Sheets.
• Experience troubleshooting and resolving data quality and integrity issues.
• Knowledge of AI or machine learning tools for large-scale data analysis.
• Proficiency with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and presentation skills.
• Bachelor’s degree in Data Analytics, Computer Science, Statistics, or related fields (or equivalent experience).

Preferred Skills: 

• Experience working in Agile environments.
  
• Familiarity with Python or R for data analysis.
  
• Knowledge of ETL/ELT processes and data pipelines.
  
• Experience working with business intelligence and reporting frameworks.
  
• Exposure to cloud platforms such as AWS, Azure, or GCP.

Posted On: 8-May-26 

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. 

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences. 

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required

What you'll need:

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills (advanced level required)
• Effective time management and prioritization abilities
• Professional, approachable demeanor under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI

What is the Role

What You Will Be Doing

• Support the planning and execution of multiple strategic projects, building and owning timelines ensuring dependencies are clearly tracked
• Maintain project plans, documentation, and tracking tools to keep initiatives organized and on schedule
• Collaborate with cross-functional teams to ensure alignment and smooth execution of initiatives
• Help drive day-to-day execution of programs by following up on action items, managing timelines, and identifying risks when needed
• Translate high-level ideas or loosely defined initiatives into clear plans, timelines, and actionable tasks
• Adapt quickly to changing priorities, helping teams stay focused and aligned as plans evolve
• Find opportunities to improve workflows, coordination, and efficiency across teams
• Support team member communication by preparing updates, coordinating meetings, and documenting key decisions
• Help remove blockers by coordinating across teams and ensuring next steps are clear

What You Bring Along

• Previous experience managing cross functional projects in a marketing organization
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfort working cross-functionally with distributed teams, and the ability to build strong working relationships with them
• Excellent, proactive communication skills with an ability to lead meetings and drive alignment
• A love for process and an understanding of how to map out team processes/timelines, improve upon them, and iterate.
• Familiarity with project management tools (e.g., Workfront or similar platforms)
• 3–6 years of experience in project or program management

About the Role

The Product Support Representative is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures. This role emphasizes troubleshooting issues, providing proactive solutions, and ensuring customer satisfaction. Successful representatives will leverage product knowledge, communication skills, and available tools to resolve inquiries efficiently, meet performance metrics, and contribute to a collaborative team environment. 

Your Area of Focus 

• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries, utilizing skills to identify and address root causes of issues demonstrating effective troubleshooting skills.
• Communicate effectively with customers through phone, email and chat, asking targeted questions to gain a full understanding of their concerns and ensuring clarity and understanding. 
• Acknowledge and resolve customer inquiries by demonstrating active listening, understanding their concerns, and delivering tailored solutions that address their needs effectively.
• Gain and maintain in-depth knowledge of Tebra products, tools, and resources to guide customers effectively. 
• Document and maintain detailed records of customer interactions, transactions, comments, and complaints for effective issue tracking.
• Collaborate and communicate with team members and leadership to resolve complex or recurring issues and coordinate with colleagues as necessary.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. 
• Ensure customer satisfaction and provide professional customer support.
• Contribute to a culture of continuous improvement by identifying and advocating for process and tool enhancements.

Professional Qualifications

• Minimum of 12 months experience in Customer Support, preferably in SaaS or software/cloud-based environments.
• U.S. healthcare and /or U.S. healthcare billing experience is highly desired.
• Demonstrated ability to troubleshoot and resolve technical issues independently and effectively.
• Proven ability to remain calm, resourceful, and empathetic under pressure or in challenging customer interactions.
• Strong verbal and written English communication skills, with a focus on clarity and customer understanding.
• High school diploma, general education degree, or equivalent.
• Proficiency in multitasking by handling multiple conversations, systems, and tasks simultaneously while maintaining high-quality performance.
• Typing speed and accuracy sufficient to capture detailed notes and engage in real-time communication with customers effectively.
• Strong soft skills, including active listening, adaptability, and the ability to understand and respond to customer emotions effectively, contributing to a positive customer experience.
• Proficiency in using customer support tools, ticketing systems, and software applications.
• Strong initiative and performance-driven, with a track record or meeting or exceeding performance metrics.
• Team player with the ability to collaborate effectively while maintaining individual accountability.
• Desirable: Experience working in technical support or working with cloud-based software solutions. 

(For Recruiter use only) #LI-EH1 #LI-Hybrid 

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Project Description

We are looking for an experienced Data Engineer with deep expertise in Databricks to join our advanced analytics and data engineering team. The ideal candidate will play a key role in designing, building, and optimizing large-scale data solutions on the Databricks platform, supporting business intelligence, advanced analytics, and machine learning initiatives. You will collaborate with cross-functional teams to deliver robust, scalable, and high-performance data pipelines and architectures.

Technologies

• Databricks (including Spark, Delta Lake, MLflow)
• Python/Scala
• SQL
• ETL concepts
• Distributed data processing
• Data warehousing
• Cloud Platforms & Storage

What You'll Do

• Lead the design, development, and deployment of scalable data pipelines and ETL processes using Databricks (Spark, Delta Lake, MLflow);
• Architect and implement data lakehouse solutions, ensuring data quality, governance, and security;
• Optimize data workflows for performance and cost efficiency on Databricks and cloud platforms (Azure, AWS, or GCP);
• Collaborate with data scientists, analysts, and business stakeholders to understand data requirements and deliver actionable insights;
• Mentor and guide junior engineers, promoting best practices in data engineering and Databricks usage;
• Develop and maintain documentation, data models, and technical standards;
• Monitor, troubleshoot, and resolve issues in production data pipelines and environments;
• Stay current with emerging trends and technologies in data engineering and Databricks ecosystem;

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field;
• 5+ years of experience in data engineering, with at least 2 years of hands-on experience with Databricks (including Spark, Delta Lake, and MLflow);
• Strong proficiency in Python and/or Scala for data processing;
• Deep understanding of distributed data processing, data warehousing, and ETL concepts;
• Experience with cloud data platforms (Azure Data Lake, AWS S3, or Google Cloud Storage);
• Solid knowledge of SQL and experience with large-scale relational and NoSQL databases;
• Familiarity with CI/CD, DevOps, and infrastructure-as-code practices for data engineering;
• Experience with data governance, security, and compliance in cloud environments;
• Excellent problem-solving, communication, and leadership skills;
• English: Upper Intermediate level or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Sep 25, 2025 12:50

Incident & Major Incident management 

Key Responsibilities 

• Serve as the Incident Manager / Major Incident Manager for high-severity and business-impacting incidents by organizing incident bridges and war rooms, driving Rapid triage / Clear ownership / Timely decision-making 

• Ensure incidents are properly classified, prioritized, and escalated based on impact and urgency 

ITSM Process Ownership & Governance 

• Enforce ITIL-aligned Incident and Problem Management practices 

• Ensure accurate and complete documentation within ServiceNow, including Impact and affected services / Incident timelines / Root cause summaries and follow-ups 

• Play the role of Problem Manager to Identify recurring issues and systemic risks / Ensure RCAs are completed with actionable outcomes 

• Act as a process authority during incidents, ensuring teams adhere to defined ITSM standards 

Service Availability, Reliability & KPIs 

• Own operational oversight of service availability and reliability - Monitor and manage key service health indicators, including Service availability and uptime / Incident volumes and severity trends / MTTR and MTTD / SLA and OLA adherence 

• Use observability data to proactively identify service degradation and emerging risks 

• Escalate systemic availability or reliability concerns to leadership with data-backed insights 

Observability & Operational Intelligence 

• Actively leverage observability platforms (e.g., Grafana, Datadog)  

• Partner with engineering and SRE teams to improve Monitoring coverage / Alert quality and signal-to-noise ratio 

• Ensure alerting and escalation via PagerDuty aligns with service criticality 

Communication & Executive Engagement: 

• Serve as the primary communication lead during incidents - Deliver concise, executive-level updates that articulate Business impact / Current status / Mitigation steps / Next milestones 

• Translate complex technical details into clear business language 

• Maintain confidence and composure while engaging senior leaders during high-pressure events 

Post-Incident & Continuous Improvement: 

• Facilitate or support post-incident reviews - Identify trends, gaps, and opportunities for Process improvement / Tooling enhancement / Better operational readiness 

• Contribute to the evolution of Command Center playbooks, runbooks, and response standards 

Required Qualifications & Experience 

Experience 

• 3–6 years of experience in: 

• Incident Management 

• Major Incident / Command Center operations 

• Production operations or site reliability support 

• Proven experience managing high-severity incidents in 24×7 environments 

• Demonstrated ownership of service reliability and operational KPIs 

ITSM & Process Expertise 

• Strong working knowledge of ITIL / ITSM frameworks 

• Deep hands-on experience with: 

• Incident Management 

• Major Incident workflows 

• Problem Management  

• Experience enforcing ITSM discipline across distributed technology teams 

Skills & Competencies 

• Exceptional communication and facilitation skills 

• Strong analytical mindset with comfort using metrics and dashboards 

• Ability to operate decisively in high-pressure situations 

• Influences outcomes without formal authority 

• Comfortable interfacing with executive leadership 

Nice-to-Have 

• Experience in regulated or customer-critical environments (FinTech, Payments, SaaS) 

• Exposure to ITSM tools like ServiceNow, PagerDuty etc. 

• Exposure to monitoring tools like Datadog, Grafana, Dynatrace etc. 

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• Hybrid schedule with 2 in the office per week.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• This position follows a shift roster defined by the company. As we operate in a 24/7 environment, the selected candidate will work according to rotating schedules.

Apply now if you’re ready to unleash your potential.

Gestión de Incidentes y Mayores Incidentes

Responsabilidades Clave

• Actuar como Incident Manager / Major Incident Manager para incidentes de alta severidad e impacto empresarial, organizando incident bridges y war rooms, impulsando una triage rápida, propiedad clara y toma de decisiones oportuna.
• Garantizar que los incidentes estén correctamente clasificados, priorizados y escalados según impacto y urgencia.

Propiedad de Procesos ITSM y Gobernanza

• Hacer cumplir las prácticas de Gestión de Incidentes y Problemas alineadas con ITIL.
• Asegurar documentación precisa y completa en ServiceNow, incluyendo: impacto y servicios afectados, líneas de tiempo del incidente, resúmenes de causa raíz y seguimientos.
• Actuar como Problem Manager para identificar problemas recurrentes y riesgos sistémicos, garantizando que los análisis de causa raíz (RCA) se completen con resultados accionables.
• Actuar como autoridad de proceso durante incidentes, asegurando la adherencia a los estándares ITSM definidos.

Disponibilidad del Servicio, Confiabilidad y KPIs

• Ser responsable de la supervisión operativa de la disponibilidad y confiabilidad del servicio. Monitorear y gestionar indicadores clave, como: disponibilidad y tiempo activo del servicio, volúmenes y tendencias de severidad de incidentes, MTTR y MTTD, cumplimiento de SLA y OLA.
• Utilizar datos de observabilidad para identificar proactivamente degradaciones del servicio y riesgos emergentes.
• Escalar preocupaciones sistémicas de disponibilidad o confiabilidad al liderazgo con insights fundamentados en datos.

Observabilidad e Inteligencia Operacional

• Aprovechar activamente plataformas de observabilidad (p. ej., Grafana, Datadog).
• Colaborar con equipos de ingeniería y SRE para mejorar la cobertura de monitoreo, la calidad de alertas y la relación señal/ruido.
• Asegurar que las alertas y escalaciones vía PagerDuty estén alineadas con la criticidad del servicio.

Comunicación y Relación con Ejecutivos

• Ser el punto principal de comunicación durante incidentes: brindar actualizaciones concisas a nivel ejecutivo que articulen el impacto al negocio, estado actual, pasos de mitigación y próximos hitos.
• Traducir detalles técnicos complejos a un lenguaje claro de negocio.
• Mantener confianza y compostura al interactuar con líderes senior durante eventos de alta presión.

Post-Incidente y Mejora Continua

• Facilitar o apoyar revisiones posteriores al incidente, identificando tendencias, brechas y oportunidades para mejorar procesos, herramientas y preparación operativa.
• Contribuir a la evolución de los playbooks, runbooks y estándares de respuesta del Command Center.

Calificaciones y Experiencia Requerida

Experiencia

• 3–6 años de experiencia en:
• Gestión de Incidentes
• Operaciones de Mayores Incidentes / Command Center
• Operaciones de producción o soporte de confiabilidad del sitio (SRE)
• Experiencia comprobada gestionando incidentes de alta severidad en entornos 24×7.
• Evidencia de liderazgo en la confiabilidad del servicio y KPIs operativos.

Conocimientos ITSM y de Procesos

• Sólido conocimiento de marcos ITIL / ITSM.
• Amplia experiencia práctica en:
• Gestión de Incidentes
• Flujos de trabajo de Mayores Incidentes
• Gestión de Problemas
• Experiencia haciendo cumplir disciplina ITSM en equipos tecnológicos distribuidos.

Habilidades y Competencias

• Habilidades excepcionales de comunicación y facilitación.
• Mentalidad analítica y comodidad usando métricas y tableros.
• Capacidad para operar con decisión en situaciones de alta presión.
• Influencia efectiva sin autoridad formal.
• Comodidad al interactuar con liderazgo ejecutivo.

Deseable

• Experiencia en entornos regulados o críticos para clientes (FinTech, Pagos, SaaS).
• Conocimiento de herramientas ITSM como ServiceNow, PagerDuty, etc.
• Conocimiento de herramientas de monitoreo como Datadog, Grafana, Dynatrace, etc.

Sobre Convera

Convera es la empresa de pagos transfronterizos B2B más grande del mundo fuera del sector bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a capturar mayor valor en cada transacción.

Convera atiende a más de 30,000 clientes, desde propietarios de pequeñas empresas hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo cual hace que Convera sea un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización mientras construimos un equipo con personas orientadas al crecimiento y enfocadas en resultados, que quieran avanzar rápidamente en un entorno innovador.

Como una empresa verdaderamente global con empleados en más de 20 países, somos apasionados por la diversidad; buscamos y celebramos personas de distintos orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia.

Ofrecemos múltiples beneficios competitivos:

• Salario competitivo en el mercado.
• Excelentes oportunidades de crecimiento y desarrollo profesional en una organización global.
• Un enfoque flexible al trabajo y un esquema híbrido con 2 días a la semana en la oficina.
• Generoso seguro (salud, discapacidad, vida).
• Días feriados, tiempo libre y políticas de licencia para eventos de vida (maternidad, paternidad, adopción).
• Oportunidades de voluntariado pagadas (5 días por año).
• Esta posición sigue un rol de turnos definido por la empresa. Como operamos en un entorno 24/7, la persona seleccionada trabajará según horarios rotativos

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100M in revenue and is the leading specialized storage cloud — managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Growth Marketing Director to join our team.

About The Role

The Director of Growth owns the self-serve revenue engine end-to-end — from top-of-funnel acquisition strategy through product-led growth, activation, and expansion — and operates with cross-functional authority across Product, Engineering, Marketing Ops, and our paid acquisition agency. This is not a funnel repair job or a lifecycle marketing role. It’s a growth leadership role for someone who thinks first about where new users come from, and second about everything else.

What You’ll Do:

Top-of-Funnel Strategy

• Own organic and paid acquisition strategy across all channels, including direct oversight of our paid acquisition agency — setting strategy, budget allocation, and performance expectations
• Drive developer community acquisition accross Reddit, Hacker News, dev-focused communities, technical content, GitHub presence, and DevRel-adjacent programs

Product-Led Growth

• Own the PLG motion: product qualification logic, activation funnel design, self-serve to sales-led handoff design, and expansion trigger strategy
• Work directly with Product and Engineering to prioritize self-serve improvements and advocate for PLG in planning cycles

AI/ML Segment Ownership

• Own the corporate narrative and translate it into channel strategy, content, and partnerships targeting our strategic markets
• Identify and develop go-to-market programs for the key strategic ICPs: developer tools integrations, community presence, co-marketing, and technical content

Funnel Performance & Analytics

• Own north star KPIs across the full funnel
• Partner with BI to build and maintain PLG dashboards
• Drive weekly and monthly reporting across the organization

Cross-Functional Leadership

• Work across external agencies, our Marketing Ops team, our Partner with Customer Success teams to facilitate the full lifecyle of customers who choose to begin their journey with us through our self-serve engine and partner with our engineering and product teams to build the case for product investment and engineering capacity

The Right Fit:

This is a specific hire for a specific kind of company. We’re not looking for a generalist demand gen leader or a lifecycle marketer. We need someone who has been here before — at a developer-centric infrastructure company, building growth motion from a strong foundation into something structurally durable.

Bonus Points For:

• Familiarity with AI/ML infrastructure, data pipeline tooling, or the AI builder ecosystem
• Experience directing a paid acquisition agency (not just overseeing spend)
• Background working in a post-IPO company navigating both efficiency and growth mandates
• Experience building out a growth team or function from scratch

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

The Designer is responsible for the execution of high-quality visual and interactive web design deliverables, actively contributing to the successful implementation of website redesigns and scalable digital experiences.

This role focuses on crafting modern, engaging web experiences, combining strong visual design with interaction thinking. The Web Designer will contribute to end-to-end website redesigns, helping define layouts, UI components, and design systems that align with both user needs and business goals. By maintaining high design standards, strong attention to detail, and a proactive mindset, this role contributes to project success, client satisfaction, and the evolution of our creative culture.

You Will 

• Design high-fidelity web interfaces, layouts, and UI components
• Contribute to full website redesigns from scratch, from concept to final delivery
• Create interactive and visually engaging design solutions
• Build and maintain design systems and component libraries in Figma
• Apply Atomic Design principles and scalable frameworks
• Produce and refine visual assets, including hero images and compositions (retouching, layout refinement)
• Ensure pixel-perfect execution and strong attention to detail
• Collaborate, build, and maintain rapport with Design Leads, developers, and cross-functional teams
• Participate in client and internal presentations, communicating and justifying design decisions
• Anticipate and flag risks related to quality, timelines, or delivery
• Balance creative exploration with time constraints in a fast-paced environment
• Provide reliable quality assurance on all visual design deliverables

You Have

• Stay up to date with web design trends, tools, and best practices
• Balance strategic development with client objectives.
• Stay up to date with recent design trends and new technologies.
• 2+ years of experience in web design, visual design for web, or digital product design
• Strong portfolio showcasing web design, UI systems, and interactive experiences
• Advanced proficiency in Figma (components, libraries, and design systems)
• Solid understanding of design systems frameworks (e.g., Atomic Design)
• Strong knowledge of layout, typography, and visual hierarchy
• Experience designing scalable web components and full-site experiences
• Good understanding of UX principles and interaction design
• Proficiency in Adobe Photoshop (asset editing, hero images, retouching)
• English proficiency (B2+ reading, writing, and conversation)
• Strong design portfolio including pieces for international clients.
• Experience working with design teams in at least 2 of these areas: on print, visual design, digital marketing, social media, illustration and motion areas, preferably for international clients and global brands.
• Solid understanding of interactivity and animation principles and best practices.
• Understanding of digital marketing, online advertising and business strategy concepts.
• Extensive knowledge of Figma, Photoshop
• Solid knowledge of Keynote, PowerPoint, After Effects, Premiere.
• Knowledge of productivity tools: MS Office (Word, Excel, Outlook), remote collaboration tools (Slack, Zoom, Drive, Box, Paper, Evernote) and workflow management tools (Jira, Trello, Asana, Basecamp).

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

The Front-End Developer (FED) is responsible for completing front-end tasks and providing support to AEM web applications. The FED is able to work independently in basic tasks, assuming ownership for the design and programming required. For more complex work, this individual will rely on existing designs and seek guidance from more senior team members. The FED should also be able to provide constant progress status to a senior level as needed and estimates for his tasks, that must be approved by his senior or technology lead of the current project. A FED works with web applications and a variety of front-end technologies including HTML5, JavaScript and CSS. You Will

• Collaborate in implementing data exchange between application layers and AEM components
• Work closely with Delivery, Creative/UX, Analytics/SEO, Business, Technology, and QA teams to ensure quality and timely web development
• Translate graphical designs and wireframes into fully styled markup code for AEM components (Touch UI Dialog, HTL/Sightly, HTML, JavaScript, and CSS)
• Implement technical solutions following the Capability's best practices and AEM design patterns
• Debug or troubleshoot issues in existing web applications and provide solutions
• Provide constructive feedback on operational processes (e.g., development/QA, Release etc.) when opportunities for improvement are identified
• Ensure concise and clear documentation is maintained for all projects as dictated by each Capability's guidelines and best practices
• Provide accurate status updates and task estimates to senior team members in a timely manner
• Take ownership of assigned tasks and work independently while knowing when to escalate or seek guidance
• Stay abreast of new technical skills, knowledge, and capabilities that can benefit project, team and personal performance
• Participate in code reviews and knowledge-sharing sessions with team members

You Have

• At least 2-3 years of professional experience working with Front-End technologies
• BS in Computer Science or related technical discipline; or equivalent experience as Software Development in exact areas of expertise required for CM (Digital Agencies projects, Web development projects, SCRUM/Agile software projects).
• Proficient experience designing and developing web applications using HTML5, CSS3, and JavaScript (ES6+)
• Proven fluency and practical experience in React or similar major JavaScript libraries/frameworks (Angular, Vue.js)
• Proficient knowledge of cross-browser, cross-device compatibility, and responsive web development (Mobile First approach)
• Understanding of modern web development practices including MVC architecture, Object-Oriented development, and Responsive Web Design
• Minimum 1+ years of hands-on experience with Adobe Experience Manager (AEM) for content and component development
• Knowledge of AEM technologies: HTL (HTML Template Language), Sling Models, and JCR concepts, Clientlibs, Touch UI Dialogs (Granite UI and Coral UI) etc.
• Experience debugging or troubleshooting web applications using debugging tools such as browser plugins, IDEs, or debugging proxies
• Experience working with version control systems (Git, GitHub, Bitbucket)
• Work experience with data transfer formats popular in web applications (JSON, XML)

What We Offer

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End-of-year closure days (not deducted from vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

ROLE OVERVIEW

The Senior Renewals Operations Manager, Professional Services is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Professional Services organization. Acting as a key operational partner to the SVP of Professional Services, this role owns the end-to-end Technical Account Manager (TAM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the post-sales ecosystem, this role aligns Professional Services with Renewals, Customer Success, Support, and Sales to ensure a seamless, scalable, and predictable customer experience. The role leverages data, analytics, and AI-driven capabilities to enhance performance, improve decision-making, and enable growth. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
• Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure health, productivity, and predictability
• Own and enhance the end-to-end Technical Account Manager (TAM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

WHAT YOU’LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Success is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
• Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
• Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
• Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and customer success / renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

SUCCESS IN THIS ROLE

• Improved Customer Success Manager experience and productivity
• Reduced operational friction and increased customer-facing time
• Increased predictability, early churn risk identification, and stronger forecast confidence
• Strong cross-functional alignment and reduced escalations
• High adoption of new processes, tools, and AI-driven capabilities
• Measurable improvements in customer success execution quality, consistency, and outcomes

WHAT YOU’LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Support is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Technical Support organization. Acting as a key operational partner to the VP of Customer Technical Support, this role owns the end-to-end Technical Support Engineer (TSE) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the post-sales ecosystem, this role aligns Customer Support with Renewals, Customer Success, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer experience. The role leverages data, analytics, and AI-driven capabilities to enhance performance, improve decision-making, and enable continuous improvement. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Customer Technical Support leadership, translating strategy into scalable execution
• Own and evolve the global Customer Support operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure support health, productivity, and predictability
• Own and enhance the end-to-end Technical Support Engineer (TSE) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer interactions
• Drive cross-functional alignment with Renewals, Customer Success, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and support or renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

WHAT YOU'LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

About the Role

We’re looking for a Data Science Engineer with 7+ years of experience to join the Revenue Intelligence team at Veeam. This role is ideal for someone who thrives in a fast-paced environment, enjoys building scalable data solutions, and is passionate about driving business impact through analytics, machine learning, and AI. You’ll work closely with cross-functional teams to turn data into actionable insights and intelligent applications.

What You’ll Do

• Design and implement data science, machine learning, and AI solutions to support strategic decision-making
• Perform deep-dive quantitative and qualitative analyses to validate business hypotheses and drive improvements
• Contribute to cross-functional initiatives involving data science, ML, and AI engineering use cases
• Develop knowledge bases from structured and unstructured data to support RAG systems and AI agents
• Build data-driven applications (e.g., Streamlit) to enable internal access to AI-powered capabilities
• Partner with stakeholders to deliver actionable insights and recommendations
• Continuously improve processes and identify opportunities for automation and efficiency

Technologies You’ll Work With

Python, SQL, Machine Learning & AI Frameworks, Databricks / PySpark, Data Visualization Tools (Streamlit, Tableau, Power BI, Qlik)

What You’ll Bring

• 7+ years of professional experience in data science, analytics, or machine learning roles
• Strong proficiency in Python and SQL
• Experience building scalable data science solutions (feature engineering, model training, evaluation, deployment, MLOps)
• English Bilingual
• Solid understanding of data engineering concepts (ETL/ELT, data modeling, pipelines, governance)
• Experience integrating LLMs into production systems (prompt engineering, RAG, AI agents)

Bonus Skills

• Experience with software engineering best practices (APIs, testing, version control, deployment)
• Hands-on experience with Databricks or PySpark
• Familiarity with data visualization platforms and storytelling with data
• Experience using project management and collaboration tools (Jira, Trello, Confluence)
• Strong technical writing and documentation skills

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

What is the Role

We are looking for an organized and proactive Administrative Assistant, who is ready to thrive in a fast-paced, global environment. Our Administrative Assistants work independently while staying closely aligned with Senior Directors, Vice Presidents, and peers across the business. You take ownership, manage competing priorities effectively, and bring professionalism, discretion, and urgency to every task.

This role offers the opportunity to grow into expanded administrative and operational responsibilities as you build expertise and demonstrate strong performance.

What You Will Be Doing

• Manage complex calendars for multiple leaders spanning Pacific to Eastern time zones, ensuring precision, responsiveness, and alignment.
• Prepare, submit, and track expense reports accurately in Concur (required).
• Handle confidential information with discretion, sound judgment, and professionalism.
• Coordinate internal meetings and scheduling requests across multiple stakeholders and time zones.
• Partner with other administrative professionals to ensure smooth coordination across global teams

What You Bring

• Experience: 2–4 years of administrative or executive support experience, ideally supporting senior leadership.
• Highly organized and reliable: Excellent time management and attention to detail.
• Effective communicator: Clear, professional, and responsive in both written and verbal communication.
• Tech-proficient: Skilled in Google Workspace (Gmail, Calendar, Sheets, Docs) and Concur (required).
• Proactive and growth-minded: Able to anticipate needs, take ownership, and expand responsibilities over time.

Who We Are

Konrad is a next-generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard-working people who are lifelong learners.

About The Role

As a Data Analyst, you are an early-to-mid career analytics professional with a strong foundation in data analysis and a desire to grow your technical and consulting skill set. You support the delivery of analytics and reporting solutions that help clients better understand their data and make informed decisions. You are comfortable working with structured datasets and are eager to deepen your experience in data modeling, visualization, and business analysis.

You will work closely with senior analysts, data scientists, engineers, and business stakeholders across a variety of client engagements. With guidance and mentorship, you will contribute to analytics initiatives including dashboarding, exploratory analysis, KPI tracking, and data quality validation. You are curious, detail-oriented, and motivated to continuously improve your analytical skills.

What You’ll Do

• Support client and internal teams in understanding business questions and translating them into analytical requirements
• Analyze data to identify trends, patterns, and insights under the guidance of senior team members
  Build and maintain dashboards and recurring reports to track key metrics and performance indicators
• Assist in documenting metrics, definitions, and analytics processes
• Collaborate with data engineers and other analysts to support data modeling and reporting layers
  Communicate insights clearly through visualizations, summaries, and presentations
• Proactively identify opportunities to improve reporting, data quality, and analytical workflows
  
  

Qualifications

• Minimum 2+ years of experience in a data analyst, business intelligence, or analytics-focused role
• Programming experience in Python, Bash scripting, R or related language
• Working proficiency in SQL and experience querying cloud data warehouses (e.g., Snowflake, Databricks, Redshift, BigQuery)
• Experience with Business Intelligence and data visualization tools (e.g., Looker, Tableau, Power BI)
• Foundational understanding of data modeling and analytics best practices
• Experience defining and tracking KPIs and metrics
• A/B testing and causal analysis
• Strong analytical and problem-solving skills with attention to detail
• Clear written and verbal communication skills
  Ability to work collaboratively in cross-functional and consulting-style environments
• Interest in learning about data governance, privacy, and security best practices

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Parental Leave Program
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

#LI-Hybrid

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Paid Advertising Senior Performance Analyst is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts and are highly regarded for their mastery over paid advertising. In addition to their account responsibilities, they are actively involved in developing the paid advertising team through training, escalation support, auditing existing accounts, and upleveling the product. The Senior Performance Analyst supports leadership in owning and improving one core pillar of the department’s business. The Senior Performance Analyst is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. In addition to their paid advertising knowledge, the Senior Performance Analyst has an understanding of cross-channel strategy, how their service impacts the broader media mix, and general business acumen.

Key Responsibilities:

• Lead paid advertising strategy and performance marketing for key accounts, ensuring strong execution and achievement of client goals.
• Demonstrate expert-level proficiency in at least two major advertising channels (Google/Bing, Meta, TikTok, LinkedIn, Pinterest, YouTube, Snapchat, etc.).
• Serve as the primary escalation point for key accounts, resolving roadblocks and driving performance.
• Apply advanced cross-channel and technical expertise (attribution, incrementality, advanced measurement) to deliver impactful client results.
• Oversee high-quality campaign execution, including thorough QA to prevent revenue-impacting errors.
• Ensure accurate budget pacing and advise on budget changes.
• Maintain excellent communication with clients and internal teams, leading strategic conversations and performance discussions.
• Mentor and elevate team talent through coaching, training, and support; identify department knowledge gaps and partner with leadership to implement solutions.
• Conduct training sessions on platforms, tools, industry trends, and best practices to strengthen team capability.
• Collaborate on new business pitches and audits, contributing strategic insights and industry perspective.
• Demonstrate full knowledge of the Power Circuit, executing on all recommendations from the solutions roadmap.
• Leverage AI technologies to optimize workflows, insights, and performance; model best practices for team adoption.

Role Requirements:

• 5-6 years of digital marketing experience; 4+ years in an agency setting
• Minimum 3 years of hands-on experience with Search Engine Marketing
• Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, and ad copy development on large, enterprise-level accounts
• Significant campaign management experience in 3 or more of the following additional campaign types:
• Performance Max
• Standard Shopping
• YouTube Ads
• Display Advertising
• Local campaigns
• Bing Ads

• Minimum 3 years of hands-on experience with Meta ads direct response campaigns
• Additional platforms a plus (TikTok Ads, LinkedIn Ads, Pinterest Ads, etc.)

• Lead Gen and B2B experience 

• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid advertising in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stats and telling the story
• Other skills required: 
• Strong written and verbal communication skills
• Strong organizational and project management skills
• Self-motivated individual with a strong desire to succeed
• Excellent interpersonal skills
• Confident with client-facing presentations and communication
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention (bi-annual): 90%
• Team Retention (of DRs if applicable): 95%

Most Important Things (MITs)

• Owns or supports the Associate Director who owns one of Power’s 5 pillars
• Audits and supports on strategy across 8-10 existing accounts within the department to ensure the gold standard each quarter
• Plays an active role in team-member development within the department

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As the Senior Performance Analyst at Power Digital, you lead key accounts, driving performance marketing strategies and serving as the primary point of contact for paid social initiatives. With advanced technical expertise, you ensure a thorough understanding of attribution, incrementality, and cross-channel strategy to optimize results for clients. Your role extends to team development through mentorship and training sessions, contributing to new business initiatives, and staying ahead of industry trends to integrate innovative approaches into Power Digital's strategy for sustained excellence in the dynamic landscape of paid social advertising

Key Responsibilities:

• Serve as a key leader and/or paid social lead on designated accounts
• Spearheads performance marketing efforts across marquee accounts, leading strategy to achieve account goals
• Leading strategic iteration to achieve desired results, effectively navigating roadblocks, and capitalizing on key opportunities to drive performance
• Elevate team member skills through mentorship, executive support, and coaching
• Advanced technical knowledge of paid social and marketing strategy (attribution, incrementality, contribution analysis, advanced measurement, MMTs, and LRAs, technical acumen for channels)
• Thorough understanding of cross-channel strategy to ensure paid social delivers business results for clients
• Point of Escalation on Key Accounts:
• Serve as the primary point of contact and escalation for key paid social accounts.
• Ability to navigate roadblocks and facilitate solutions internally and externally as a key leader
• Oversee the delivery of a great paid social product
• Organize training sessions to enhance the team's overall expertise in paid social advertising platforms, tools, and industry best practices
• A catalyst for the development of our team and product via knowledge share and coaching opportunities
• Collaborate with the business development team to participate in new business audits and pitches
• Identifying Paid Social Trends and Developing Department Products:
• Stay abreast of industry trends, algorithm updates, and emerging technologies in the paid social advertising space
• Lead research initiatives to identify innovative approaches and best practices, integrating findings into the team's strategy
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• Legally able to work in U.S. without visa sponsorship
• 3+ years of experience in performance media buying, ideally in a digital or media agency (inclusive of 1.5+ years of experience in performance media buying on Meta)
• 2+ years of E-commerce experience
• Mentorship experience preferred 
• Strong Excel and data analysis skills
• Experience with Google Analytics, Shopify, and other technical platforms
• Ability to handle multiple tasks in a fast-paced environment and under tight deadlines
• Excellent communication skills required and ability to ask clarifying questions
• Strong enthusiasm, passion, creativity and commitment to paid social and client work
• Entrepreneurial spirit with passion for knowledge and personal growth

Key Performance Indicators (KPIs)

• Hitting client performance goals on 100% of designated accounts and/or tangible plan and strategy in place to do so
• Maintain unforecasted churn of 4% or less
• Contributing actively to at least 3 department initiatives per quarter

Most Important Things (MITs)

• Top-tier delivery of paid social product
• Key point of escalation for Paid Social accounts to maximize client retention
• Team member and product elevation

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Paid Advertising Senior Performance Analyst is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts and are highly regarded for their mastery over paid advertising. In addition to their account responsibilities, they are actively involved in developing the paid advertising team through training, escalation support, auditing existing accounts, and upleveling the product. The Senior Performance Analyst supports leadership in owning and improving one core pillar of the department’s business. The Senior Performance Analyst is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. In addition to their paid advertising knowledge, the Senior Performance Analyst has an understanding of cross-channel strategy, how their service impacts the broader media mix, and general business acumen.

Key Responsibilities:

• Lead paid advertising strategy and performance marketing for key accounts, ensuring strong execution and achievement of client goals.
• Demonstrate expert-level proficiency in at least two major advertising channels (Google/Bing, Meta, TikTok, LinkedIn, Pinterest, YouTube, Snapchat, etc.).
• Serve as the primary escalation point for key accounts, resolving roadblocks and driving performance.
• Apply advanced cross-channel and technical expertise (attribution, incrementality, advanced measurement) to deliver impactful client results.
• Oversee high-quality campaign execution, including thorough QA to prevent revenue-impacting errors.
• Ensure accurate budget pacing and advise on budget changes.
• Maintain excellent communication with clients and internal teams, leading strategic conversations and performance discussions.
• Mentor and elevate team talent through coaching, training, and support; identify department knowledge gaps and partner with leadership to implement solutions.
• Conduct training sessions on platforms, tools, industry trends, and best practices to strengthen team capability.
• Collaborate on new business pitches and audits, contributing strategic insights and industry perspective.
• Demonstrate full knowledge of the Power Circuit, executing on all recommendations from the solutions roadmap.
• Leverage AI technologies to optimize workflows, insights, and performance; model best practices for team adoption.

Role Requirements:

• 5-6 years of digital marketing experience; 4+ years in an agency setting
• Minimum 3 years of hands-on experience with Search Engine Marketing
• Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, and ad copy development on large, enterprise-level accounts
• Significant campaign management experience in 3 or more of the following additional campaign types:
• Performance Max
• Standard Shopping
• YouTube Ads
• Display Advertising
• Local campaigns
• Bing Ads

• Minimum 3 years of hands-on experience with Meta ads direct response campaigns
• Additional platforms a plus (TikTok Ads, LinkedIn Ads, Pinterest Ads, etc.)

• Lead Gen and B2B experience 

• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid advertising in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stats and telling the story
• Other skills required: 
• Strong written and verbal communication skills
• Strong organizational and project management skills
• Self-motivated individual with a strong desire to succeed
• Excellent interpersonal skills
• Confident with client-facing presentations and communication
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention (bi-annual): 90%
• Team Retention (of DRs if applicable): 95%

Most Important Things (MITs)

• Owns or supports the Associate Director who owns one of Power’s 5 pillars
• Audits and supports on strategy across 8-10 existing accounts within the department to ensure the gold standard each quarter
• Plays an active role in team-member development within the department

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

The Paid Media Senior Strategist is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts, and are highly regarded for their mastery over Paid Media advertising. The Senior Strategist is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. On top of their Paid Media knowledge, the Senior Strategist has an understanding of cross channel strategy and how their service impacts the broader media mix. They are oriented towards the clients’ business success, tying their efforts to the greater business goals, and are able to communicate effectively with Executives. They are responsible for owning reporting, optimizations, client communication, and execution of  all aspects of campaign creation and management, sometimes with the support of a Specialist. The Senior Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance.

Responsibilities:

• Enterprise-level account campaign management, including daily optimizations, campaign creation, and high-level strategy ownership
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA, Shopify, etc.)
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Seek to utilize available AI and outsource resources to assist in workflow wherever possible
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 4-5 years of digital marketing experience. 3+ years in agency setting
• Minimum 4 years of hands-on experience with Search Engine Marketing
  
  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development on large, enterprise-level accounts
  • Significant campaign management experience in 3 or more of the following additional campaign types:
    
    • Performance Max
    • Standard Shopping
    • YouTube Ads
    • Display Advertising
    • Local campaigns
    • Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid media’s place in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stat and telling the story
• Other skills required:
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $13.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 4-6 Accounts (complex/large accounts in the top 100 of the agency)

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking an Head of Talent Acquisition to join our team!

About the Role:

We are looking for a hands-on recruiting leader to help scale Backblaze’s talent function across the US and globally. This role will lead an existing team of three recruiters while also serving as a strategic partner to the CHRO and senior leadership team on talent strategy, workforce planning, and market insights. It is a leadership role, but also a very operational one, with responsibility for building strong recruiter performance, improving hiring quality, and creating a more scalable recruiting infrastructure through AI, automation, and data-driven processes. This person will drive Director+ and executive hiring, manage agency partnerships with clear expectations and cost discipline, and help shape how Backblaze attracts technical talent across Engineering, Cloud, and AI/ML. The ideal candidate brings deep experience in SaaS recruiting, global hiring across the US, LATAM, and APAC, and the ability to influence senior stakeholders while still being willing to stay hands-on in a fast-moving environment

What You’ll Do

• Lead and scale an existing team of 3 recruiters (2 US-based, 1 Philippines), setting the standard for recruiter performance, coaching, and accountability - this is a team, tech, and talent developer role.
• Serve as a strategic thought partner to the CHRO and senior leadership team on talent strategy, workforce planning, and market intelligence - bringing a proactive point of view on hiring trends, talent availability, and competitive positioning rather than waiting for headcount approvals to land.
• Adopt an AI and automation-first approach to recruiting infrastructure, while maintaining a people-first candidate and hiring manager experience.
• Drive Director+ recruiting by partnering with internal recruiters and external vendors. Set clear expectations, timeline accountability, and cost discipline - able to run a search themselves, assign to a member of the recruiting team,  and credibly challenge or redirect agency recommendations.
• Build and evolve Backblaze's recruiting infrastructure - ATS optimization, sourcing strategy, pipeline analytics, and intake rigor - partnering with HRBPs to translate headcount plans into execution across all our teams, including AI-adjacent and AI-native roles.
• Bring deep US and global hiring expertise to a distributed team, operating effectively across US time zones from a LATAM base with fluency in cross-border hiring practices and EOR frameworks - and the credibility to influence hiring managers at every level of the organization.
• Own hiring effectiveness across Backblaze, with accountability for quality of hire, funnel performance, and hiring outcomes; establish clear metrics and drive continuous improvement. 

Right Fit

• 8+ years of experience in recruiting, including leadership of high-performing teams
• 3-5+ years of experience managing and developing recruiters in a fast-paced technology/SaaS environment.
• Comfortable operating hands on including managing a focused requisition load
• Background recruiting for technical roles (Engineering, Cloud, AI/ML)
• Experience hiring across in the US, LATAM, and APAC, ideally including EOR and offshore environments
• Deep understanding of AI-first recruiting technologies and experience integrating them into the core of the recruiting software stack to drive efficiency and quality.
• Proven track record of building or scaling recruiting functions and improving hiring outcomes.
• Demonstrated ability to own and improve the quality of hire, not just time to fill.
• Strong experience using data and funnel metrics to drive recruiting performance and decisions.
• Experience leading Director+ and executive searches, both directly and through search firms.
• Ability to partner with and influence senior leaders on hiring strategy, leveling, and talent decisions.
• Experience building structured, scalable recruiting processes (ATS, interviewer training, intake rigor).
• Comfortable operating in a fast-moving, ambiguous environment with high expectations.

Bonus Points For:

• Experience in SaaS, infrastructure, or usage-based business models.
• Experience building and developing prospective recruiting analytics and reporting frameworks.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About the Role

The Revenue Cycle Management team is seeking a Staff Backend Software Engineer to play a key role in modernizing our billing platform. This position will focus on designing and implementing architectural solutions for performant, scalable systems that can evolve with our growing business needs. You will lead efforts in cloud integration, ensuring seamless connectivity and monitoring of cloud services, with an emphasis on microservices and target state architectural patterns.

In this role, you will drive code reviews, offering feedback and recommendations to improve the quality and maintainability of our codebase. Your expertise in cloud technologies will be critical as you collaborate with teams to integrate cloud solutions, optimize performance, and establish monitoring practices. You will have the opportunity to shape the future of our billing platform by crafting solutions that are both cutting-edge and aligned with best practices for scalability, security, and reliability.

Your Area of Focus

• Lead Software Development: Design, develop, test, and deploy scalable and maintainable software applications using Spring Boot, Java, React, and cloud technologies.
• Architect and Design: Collaborate with product managers, designers, and cross-functional teams to architect robust and scalable solutions that meet business requirements. Provide input into the technical direction of the team and product.
• Cloud Technology Expertise: Leverage experience with cloud platforms (AWS, Azure, Google Cloud, etc.) to design cloud-native applications. Ensure that applications are optimized for scalability, reliability, and cost-efficiency in a cloud environment.
• Code Reviews & Mentorship: Conduct thorough code reviews, ensuring that the team adheres to best practices for clean, maintainable, and efficient code. Mentor junior and mid-level engineers, fostering a culture of continuous learning and improvement.
• Collaboration and Communication: Work closely with product and design teams to define requirements, deliver timely solutions, and provide technical expertise throughout the product lifecycle.
• Performance and Optimization: Monitor and optimize the performance of applications. Identify bottlenecks and implement performance improvements across both frontend (React) and backend (Java/Spring Boot) layers.
• Agile Development: Participate in Agile development processes, including sprint planning, daily standups, retrospectives, and backlog grooming. Contribute to defining and prioritizing work within the team.
• Stay Current: Continuously research and apply emerging technologies and industry best practices to improve the development process and product quality.

Your Professional Qualifications

• Minimum 8 years of professional software engineering experience with a strong track record of delivering complex software solutions.
• Strong expertise in Java and Spring Boot for building scalable and secure backend systems.
• Experience with building RESTful APIs and microservices architectures.
• Hands-on experience with React and frontend web technologies.
• Experience with modern front-end workflows and state management
• Practical experience with one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with cloud-native technologies (e.g., containers, serverless, CI/CD pipelines).
• Strong Understanding of Software Design Patterns: Experience in object-oriented design principles, microservices architectures, and cloud-native application design.
• CI/CD & DevOps Practices: Experience with CI/CD pipelines, automated testing, and deployment practices. Familiarity with tools such as Jenkins, Harness, Docker, Kubernetes, or similar.
• Database Expertise: Strong experience with both relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, DynamoDB) and an understanding of database design and optimization.
• AI Expertise: Demonstrating usage of AI tools supports your daily work when doing research, debug, coding and deployment of new solutions.

(For Recruiter use only) #LI-SS1 #LI-Hybrid

What is the Role:

What You Will Do:

• Develop, implement and maintain automated solutions within Xactly system to optimize performance and efficiency
• Find opportunities for process improvements and system enhancements to reduce manual intervention and errors
• Working closely with internal partners (such as: Sales Operations, IT, Accounting and Internal Audit) to analyze plan design requirements, ensure system changes meet business needs, plan and perform UAT testing for IT development work performed in Xactly ensuring full accuracy of Xactly system calculation
• Document and communicate test results, and coordinate with IT and other teams to address any issues
• Xactly system administration (statement creation, compensation plan template creation, population setup, credit loads, compensation plan release) as needed
• Build, test and distribute Xactly Analytics and ad-hoc reports on sales compensation metrics and performance
• Apply advanced Excel skills to analyze data, identify trends, and deliver actionable insights
• Identify and drive process improvements by providing key inputs during process standardization during fiscal year
• Deliver training and support to end-users on system functionalities and processes

What You Will Bring:

• 5+ years of work experience with Xactly Incent and Analytics commission software, plus a working experience with Salesforce, Workday, ServiceNow
• 5+ years of work experience in Sales Compensation / Operation / Analytics area (knowledge of sales compensation process, year-end and month close activities)
• Strong proficiency with Excel and attention to detail
• Confirmed experience in design and execution user acceptance testing (UAT) and system implementation projects
• Superb communication and engagement skills
• Strong analytical and reasoning skills, a proven professional experience in content creation, data analysis & reporting
• Comfortable with fast pace environments and desire to own, re-build, improve upon existing processes
• Standout colleague who can partner well across various teams but also able to work independently
• Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency

What is the Role

Elastic’s Partner Marketing team supports programs and experiences that help partners engage customers and support adoption of Elastic solutions. These programs include partner events, briefings, and special initiatives that require coordination, attention to detail, and consistent execution.

We are looking for a Partner Marketing Program Associate to assist with the planning, coordination, and execution of partner experiences and partner marketing programs. This role works closely with partner marketing team members and cross-functional teams to support high-quality partner-facing activities.

What You Will Be Doing

Programs & Experiences

• Support execution of partner experiences, including events, briefings, and partner activities
• Assist with preparation of agendas, materials, and follow-up activities
• Help ensure partner programs are delivered on schedule and meet quality standards

Coordination & Execution

• Support coordination of timelines, deliverables, and inputs across teams
• Maintain trackers, documentation, and program status updates
• Assist with logistics, scheduling, and task follow-through

Collaboration & Communication

• Work closely with partner marketing team members and internal stakeholders
• Share updates and raise questions when clarification is needed
• Apply feedback to improve accuracy and consistency of work

What You Bring

• 1–3 years of experience in marketing, events, program coordination, or a related role
• Experience supporting customer-facing or partner-facing activities
• Strong organizational skills and attention to detail
• Ability to complete assigned tasks within defined timelines
• Clear written and verbal communication skills
• Ability to work collaboratively across teams
• Demonstrated attention to detail when supporting budgets, contracts, and purchase orders
• Availability for occasional travel as needed

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Software Development Engineer in Test (19742), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain end-to-end dbt testing strategies, validating data transformations from bronze to gold layers using mocked and expected datasets
• Collaborate with business stakeholders, Data Engineers, and Analytics Engineers to define testing scope, ensure requirement traceability, and guarantee data quality standards
• Build, maintain, and optimize dbt models, unit tests, integration tests, and custom data validation frameworks within modern data platforms
• Investigate failed test cases, review pull requests, contribute to Agile ceremonies, and continuously identify opportunities to improve technical processes, quality standards, and team effectiveness

Qualifications and Skills 

• 7+ years of experience in Quality Engineering, with strong focus on data platforms and automation
• Strong understanding of data warehousing concepts, ETL processes, and BI environments
• Advanced proficiency in SQL and scripting languages such as Python for automation and validation
• Hands-on experience with data validation techniques, data quality frameworks, and testing methodologies for data pipelines
• Solid understanding of testing strategies, including the Test Pyramid and automated testing best practices
• Experience working with version control systems (Git) and modern development workflows
• Experience with dbt, Databricks, Docker, pytest, and development tools such as VSCode
• Strong analytical skills with the ability to translate engineering and analytics requirements into comprehensive testing strategies
• Proven track record of driving continuous technical, process, and team improvements
• Nice to have: knowledge of data pipelines, Power BI, Tableau, cloud environments, automation testing frameworks, and data governance/compliance standards

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior SDET - Data & Analytics (19742), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end testing strategies for data pipelines, including dbt models across bronze to gold layers
• Collaborate with data engineers, analytics engineers, and business stakeholders to define testing scope and ensure data quality
• Develop and maintain automated test frameworks, validate ETL processes, and investigate test failures
• Drive continuous improvement in testing practices, processes, and quality standards across the data platform

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Go Developer (19694), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and develop scalable backend services and cybersecurity intelligence capabilities using Golang within a cloud-native architecture
• Build and integrate high-performance, resilient microservices and APIs that support distributed cybersecurity platforms
• Develop and maintain CI/CD pipelines, monitoring, and observability practices to ensure reliable deployment and system performance
• Collaborate with cross-functional teams while contributing to architecture decisions, code reviews, and mentoring junior engineers

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend software engineering and distributed systems
• Strong proficiency in Golang with extensive experience developing production backend services
• Deep experience designing microservices architectures and building REST APIs or gRPC services
• Hands-on experience with containerization technologies such as Docker and orchestration platforms like Kubernetes
• Experience working with cloud platforms, preferably Google Cloud Platform (GCP)
• Strong experience with asynchronous messaging systems such as Kafka or Google Pub/Sub
• Experience working with relational and NoSQL databases in scalable environments
• Experience with DevOps practices, GitOps workflows, CI/CD pipelines, and infrastructure as code tools
• Strong problem-solving, collaboration, and communication skills in cross-functional engineering teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior AI Software Engineer - Go & Python (19693), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and build scalable AI-driven systems focused on cybersecurity and offensive security use cases
• Lead the development of agentic AI solutions for vulnerability detection, automation, and threat intelligence
• Own end-to-end delivery of features from ideation to deployment, ensuring high performance and reliability
• Mentor engineers, lead technical discussions, and collaborate with cross-functional teams to integrate AI capabilities

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend engineering and distributed systems
• Strong experience with AI technologies such as LLMs, RAG, and agent-based systems
• Expert-level proficiency in Go and solid experience with Python
• Strong experience designing microservices, REST APIs, and gRPC services
• Experience with messaging systems such as Kafka or Google Pub/Sub
• Proficiency with Docker, Kubernetes, and cloud platforms, preferably GCP
• Strong knowledge of relational and NoSQL databases
• Experience optimizing LLM performance, including token usage and cost efficiency
• Excellent communication, leadership, and collaboration skills in cross-functional environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Analytics Engineer (20107), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Lead the migration of dashboards and reports from ThoughtSpot to Power BI, ensuring alignment with enterprise data standards
• Design and build scalable data models and semantic layers to enable self-service analytics across the organization
• Collaborate with data engineering teams to ensure reliable data pipelines and high-quality data sources
• Optimize report performance, governance, and usability while supporting business users through training and onboarding

Qualifications and Skills 

• Bachelor’s degree in Data Analytics, Computer Science, Engineering, or a related field, or equivalent practical experience
• 3–5+ years of experience in BI, analytics engineering, or reporting development
• Strong expertise in Power BI including DAX, Power Query, data modeling, and performance optimization
• Solid SQL skills with experience querying data platforms such as Azure Databricks
• Experience designing data visualizations and applying storytelling techniques for business insights
• Understanding of BI governance, security models, and role-based access control
• Experience working in Agile environments with sprint planning and iterative delivery
• Familiarity with Power BI Service administration, APIs, and CI/CD deployment pipelines
• Experience with cloud data integration tools such as Azure Data Factory or Synapse
• Strong communication skills with the ability to translate complex data into actionable insights for business stakeholders

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing, and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display, and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, and lead generation.
• Experience with Google Analytics, GTM, conversion, and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements, and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings, driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.