About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Internal Systems Engineer (Applied AI) is a specialized, high-impact builder role dedicated to supercharging our Customer Operations teams (Support, Success, Onboarding, Implementation).

This is a highly practical, application-focused engineering position instrumental to our AI transformation. You will spend your time across three types of work:

1. Building AI-powered tools and agents. You will integrate applied AI into our workflows using modern frameworks. You will consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools. Example projects include building an AI-powered QA and training tool with a RAG component for new support agents, architecting agentic workflows for our onboarding team, or building a FreshDesk integration that suggests draft responses to tickets.
2. Building and maintaining a shared agent platform. This is what makes AI scale beyond our team. You will build and maintain the templates, approved patterns, and deployment infrastructure that enable people across Customer Operations to build their own agents without needing to figure out hosting, monitoring, or API connectivity themselves. When a Technical Services lead wants to build an agent that automates "pixel not firing" investigations, they should be able to do it on your platform without writing a deployment script. You own making self-serve actually work.
3. Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.

Many job descriptions define themselves as "critical" or "pivotal." This role genuinely is. impact.com has thousands of clients, millions of partners, endless data, and complex multi-system processes. As a business, we are ensuring we are on the cutting edge - aggressively automating and scaling up what we do with AI. This role owns a substantial portion of that transformation for a critical part of our business.

A note on how you'll work with others: when someone across Customer Operations builds a pilot that proves value, you don't take it over. You partner with them to elevate it - bringing engineering rigor, production infrastructure, and scale while they maintain creative control and ongoing input. When someone has a great idea but isn't technical enough to build it themselves, your first instinct is to build it with them, growing their skills in the process. You're an accelerator, not a bottleneck.

This role is for the person who embodies the overlap of curiosity, process-obsession, and action orientation. It is for the passionate tinkerer who also gets carried away exploring custom Salesforce structures and data flows. It is for the person who has been building agentic workflows to manage their household tasks in their free time because they can't stop playing with the new tools AI offers.

If you are that person - if you are a highly motivated, thoughtful builder - and you want to leverage applied AI on a daily basis, this is the role for you.

What You'll Do:

• Software Development Foundation: Proven experience building, hosting, and maintaining applications and tools. You are comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems. You understand what it means to keep something running in production, not just get it working once.
• API & Integration Expertise: Deep experience working with REST APIs. You can easily build connectors between distinct SaaS platforms to automate data flows and trigger actions.
• Applied AI Engineering: Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph). You understand MCPs, RAG pipelines, agentic workflows, DAG vs linear flows, engineering HITL systems, and have built real-world systems using these rails.
• AI Evaluation & Quality: Experience setting up and running evals for LLM outputs. You know how to build systems that grade, evaluate, and test AI responses for accuracy and safety (e.g., LLM-as-a-judge). You understand CI/CD for AI systems and can build regression testing pipelines.
• Platform Thinking: You don't just build one-off tools - you think about how to make your work reusable. You can design templates, abstractions, and deployment patterns that other people (including non-engineers) can use to build on top of what you've created.
• Systems Thinking & Process Orientation: You don't write code in a vacuum; you map out complex operational workflows before you start building. You have a knack for seeing how different tools, teams, and data flows interact, ensuring your solutions address the actual problem without creating downstream issues.
• Cross-Functional Collaboration: Ability to work closely with non-technical business stakeholders. You can take a process flow and prompt designs from a business leader and turn them into a functioning, hosted application. Equally important: you can teach - walking a non-technical person through building their first agent is as valuable as building it yourself.
• Autonomous Builder: You are a self-starter who thrives in an agile environment. You don't need excessive hand-holding to figure out how to host a script or deploy a small internal app.
• Relentless Tinkerer: You were the first person in your current role to start building agents. You have had personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.

What You Bring:

• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.

Salary range: $140,000.00 - $160,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Territory Account Manager at our rental facility in Columbus, MS, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer construction equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.  

Pay: $150,000 - $600,000 Total Compensation ($24,000 base salary + Uncapped commission with no market restrictions)

Primary Responsibilities

• Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

• Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

• New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

• Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions.

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

• Develop new sales strategies and techniques to increase our market share and improve our customer experience.

• Manages and supports job site activities and projects with remote and on site involvement.
• Assists with Equipment rental, sales, and service when needed by customers on-site.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus uncapped commission

• Commission guarantee period while building book of business

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (discretionary)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

• Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.

• Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B  is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

• You have strong interpersonal and problem-solving skills

• You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

• You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

• Ability to manage strategic and national accounts

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Territory Account Manager at our rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer construction equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.  

Pay: $150,000 - $600,000 Total Compensation ($24,000 base salary + Uncapped commission with no market restrictions)

Primary Responsibilities

• Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

• Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

• New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

• Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions.

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

• Develop new sales strategies and techniques to increase our market share and improve our customer experience.

• Manages and supports job site activities and projects with remote and on site involvement.
• Assists with Equipment rental, sales, and service when needed by customers on-site.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus uncapped commission

• Commission guarantee period while building book of business

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (discretionary)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

• Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.

• Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B  is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

• You have strong interpersonal and problem-solving skills

• You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

• You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

• Ability to manage strategic and national accounts

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

EquipmentShare is Hiring a Territory Account Manager (Pump, Power & HVAC)

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Territory Account Manager at our Advanced Solutions rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Advanced Solutions branches offer equipment rentals within climate control, compressed air, fluid solutions, power solutions and more.

Pay: $150,000 - $600,000 Total Compensation ($40,000 base salary + Uncapped commission with no market restrictions)

Primary Responsibilities

• Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

• Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

• New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

• Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions..

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

• Develop new sales strategies and techniques to increase our market share and improve our customer experience.

• Manages and supports job site activities and projects with remote and on site involvement.
• Assists with Equipment rental, sales, and service when needed by customers on-site.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus uncapped commission

• Commission guarantee period while building book of business

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (discretionary)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

• Pump, Power & HVAC (power generation, fluid solutions, heating & cooling solutions) Equipment or Industry knowledge (rental or construction) with experience in B2B  is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

• Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.

• You have strong interpersonal and problem-solving skills

• You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

• You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

• Ability to manage strategic and national accounts

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Yard Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Yard Technician at our rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Yard Technicians are responsible for helping the rental facility keep their storage yard in top shape by helping with maintenance and every day tasks of a rental facility.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

• Inspect and report equipment condition before and after usage

• Document incoming and outgoing equipment

• Assist with routine inspections, repairs, maintenance and equipment cleaning

• Demonstrate, load and unload equipment 

• Maintain equipment inventory systems according to standard operating procedures 

• Serve as responsible for general yard and shop cleanup in accordance with company standards

• Maintain a safe and hazard-free workplace

• Serve as an advocate for EquipmentShare’s culture and uphold our high standards of customer experience

• Assist with various other duties as assigned by the General Manager

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• Safety training required and PPE required when applicable

• Occasional lifting may be required, up to 50 lbs

• Valid driver’s license

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Must be able to be outside during extreme temperatures

• Must be able to stand, sit, bend and stoop

• Must be able to lift up to 50 lbs

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

• Must be at least 18 years old to be in EquipmentShare yard

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Rental Coordinator

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Rental Coordinator at our rental facility in Columbus, MS, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM and offers overtime pay after working 40 hours. 

Primary Responsibilities

At EquipmentShare, we’re not just renting equipment - we’re transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time.

• Respond to inbound leads and guide customers through the EquipmentShare rental process

• Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently

• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications

• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

• Access to industry leading diagnostic tools

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• You’re a great listener and care about solving your customer’s problems

• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process

• You have strong interpersonal and problem-solving skills

• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Education and Experience:

• High School diploma or equivalent

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Telematics Installer 

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Telematics Installer at our rental facility in Columbus, MS, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Telematics Installers are responsible for installing and repairing our telematics system and devices.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

• Install our telematics system and devices on vehicles, construction equipment, heavy equipment, and customer assets
• Must be able to operate machinery at times during installation for testing purposes
• Confidently remove and replace ignition systems without custom keypad and controller then integrate communication between keypad and telematics systems
• Work through a variety of installation scenarios ranging from basic (Power, ignition, ground) to complex (requiring custom wiring harnesses when accessing the CAN network of both vehicles and equipment)
• Identify and resolve problems, gather and analyze information and develop alternative solutions if required
• Travel to client sites or various EquipmentShare rental yards through the region for installation cases
• Serve as an advocate for the EquipmentShare platform of solutions and brand while on the job and in the field
• Occasionally work outside of business hours and on weekends

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities: 

• High school diploma or equivalent (Trade School Certificate preferred)
• Mechanical aptitude, good with your hands and with tools
• Hard-working, eager to learn and mechanically inclined
• Experience in a related field, e.g., electrician, HVAC tech, car audio installer, etc
• Mobile Electronics Installer
• Automotive Electronics Technician
• 12V Technician
• Prior experience in the telematics industry is not necessary; we will train you
• Own tools; a few specialty tools will be provided
• Hard worker with excellent attention to detail
• Clean driving record and be able to pass a background check
• Must be open to traveling within a 250 mile radius of our local branch for up to a week at a time
• Must be able to drive, maneuver in tight spaces, bend, squat, walk long distances and lift more than 25 lb 
• Telematics Installers may be required to be clean shaven in order to enter worksites for EquipmentShare customers who have this requirement
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Heavy Equipment CDL Driver

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a CDL Delivery Driver at our rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Salary range: $26-$38. Factors including past experience and location may affect final compensation rate. 

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

We don’t just deliver equipment - we deliver innovation. At EquipmentShare, our technology ensures that our drivers work efficiently and effectively by providing real-time access to fleet locations, work orders, and delivery details.

• Operates vehicle according to applicable state and federal transportation laws

• Transports loads safely and in a timely manner over required route, obeying all traffic laws and observing all safety regulations

• Deftly maneuvers truck and trailer into loading and unloading areas; follows loading crew signals

• Assists with loading of or loads and unloads goods and materials, using specialized equipment when warranted; unloads empty skids and returns all equipment to designated area

• Maintains signed invoices, shipping bills of lading, and other required paperwork; delivers documentation to shipping office or other appropriate staff when delivery route is complete

• Facilitates routine service on trucks, which may include checking oil, water, gasoline, and air; reports maintenance malfunctions to Shipping Supervisor

• Arranges trailers in shipping yards for optimum loading patterns

• Performs other related duties as assigned

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly dinner nights
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities: 

• Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points

• Ability to remain focused in a busy environment

Education and Experience:

• Must hold either a commercial drivers license (Class A CDL) or chauffeur’s license depending on state, appropriate for weight of vehicle to be operated

• Must pass background and drug testing as required by federal and/or state department(s) of transportation regulations

• Must pass DOT physical, as trucks driven are over 10k lbs

• Must be at least 21 years old to operate company vehicle.

Physical Requirements:

• Prolonged periods sitting in a trailer cab for long periods of time

• Must be able to lift and move up to 40 pounds at a time

• Must be able to travel frequently

• CDL drivers may be required to be clean shaven in order to deliver to EquipmentShare customers who have this requirement

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Heavy Equipment Field Technician (Mechanic) 

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Heavy Equipment Field Technician (Mechanic) at our rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, provide maintenance and repair for a variety of customer and company owned heavy equipment machinery and aerial lifts and help us build the future of construction. Mechanics will have the opportunity to work on the newest fleet in the industry.

Salary range: $19.50-$42. Factors including past experience and location may affect final compensation rate. 

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

As a Field Technician, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

• Practice safe job practices for repairing equipment

• Use technology (laptops and tablets) comfortably

• Maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment

• Assist in the training of lower level technicians as needed

• Maintain paperwork/electronic documentation of work performed (work orders) in a complete and timely manner on a daily basis

• Assist with pick-up and delivery of equipment & parts

• Be knowledgeable of OSHA requirements (preferred)

• Field Mechanic: When required, travel to customer job sites for repair/maintenance of rental or customer owned equipment; must maintain service vehicle in a clean and professional manner

• Year-round company provided OEM training

• Other duties, assigned as needed

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

• Access to industry leading diagnostic tools

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• Must own tools applicable to position

• Advanced mechanical aptitude and working knowledge of tools

• Extensive knowledge of construction equipment with an advanced understanding of schematics and diagrams

• Superior customer service, teamwork and verbal/written communication skills

Education and Experience:

• High School diploma, Trade school certificate preferred 

• Experience in field service, maintenance and repair preferred

• Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle.

Physical Requirements:

• Must be able to move, stand, stoop and bend freely

• Must be able to lift up to 50 pounds at times
  

• Field Technicians may be required to be clean shaven in order to enter worksites for EquipmentShare customers who have this requirement

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Heavy Equipment Shop Technician (Mechanic)

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Heavy Equipment Shop Technician (Mechanic) at our rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, provide maintenance and repair for a variety of customer and company owned heavy equipment machinery and aerial lifts and help us build the future of construction. Mechanics will have the opportunity to work on the newest fleet in the industry.

Salary range: $17-$38. Factors including past experience and location may affect final compensation rate. 

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

As a Shop Technician, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

• Practice safe job practices for repairing equipment

• Use technology (laptops and tablets) comfortably

• Maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment

• Assist in the training of lower level technicians as needed

• Maintain paperwork/electronic documentation of work performed (work orders) in a complete and timely manner on a daily basis

• Assist with pick-up and delivery of equipment & parts

• Be knowledgeable of OSHA requirements (preferred)

• Year-round company provided OEM training

• Other duties, assigned as needed

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

• Access to industry leading diagnostic tools

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• Must own tools applicable to position

• Advanced mechanical aptitude and working knowledge of tools

• Extensive knowledge of construction equipment with an advanced understanding of schematics and diagrams

• Superior customer service, teamwork and verbal/written communication skills

Education and Experience:

• High School diploma, Trade school certificate preferred 

• Experience in field service, maintenance and repair preferred

Physical Requirements:

• Must be able to move, stand, stoop and bend freely

• Must be able to lift up to 50 pounds at times

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Skills and Qualifications

Required Skills/Abilities: 

• Must own tools applicable to position

• Advanced mechanical aptitude and working knowledge of tools

• Experience working on power generators and/or commercial HVAC equipment, performing inspections, maintenance, and repairs

• Experience with calculating nominal and effective tonnage and/or kW requirements, along with reading and knowing schematics

• Superior customer service, teamwork and verbal/written communication skills

• EPA 608 certification is preferred. If you do not already have the certification, you should be able to obtain it within 6-12 months of employment.

Education and Experience:

• High School diploma, Trade school certificate preferred 

• Experience in field service, maintenance and repair preferred

• Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle.

Physical Requirements:

• Must be able to move, stand, stoop and bend freely

• Must be able to lift up to 50 pounds at times

• Field Technicians may be required to be clean shaven in order to enter worksites for EquipmentShare customers who have this requirement

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Heavy Equipment CDL Driver

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a CDL Delivery Driver at our rental facility in Columbus, MS, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

We don’t just deliver equipment - we deliver innovation. At EquipmentShare, our technology ensures that our drivers work efficiently and effectively by providing real-time access to fleet locations, work orders, and delivery details.

• Operates vehicle according to applicable state and federal transportation laws

• Transports loads safely and in a timely manner over required route, obeying all traffic laws and observing all safety regulations

• Deftly maneuvers truck and trailer into loading and unloading areas; follows loading crew signals

• Assists with loading of or loads and unloads goods and materials, using specialized equipment when warranted; unloads empty skids and returns all equipment to designated area

• Maintains signed invoices, shipping bills of lading, and other required paperwork; delivers documentation to shipping office or other appropriate staff when delivery route is complete

• Facilitates routine service on trucks, which may include checking oil, water, gasoline, and air; reports maintenance malfunctions to Shipping Supervisor

• Arranges trailers in shipping yards for optimum loading patterns

• Performs other related duties as assigned

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly dinner nights
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities: 

• Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points

• Ability to remain focused in a busy environment

Education and Experience:

• Must hold either a commercial drivers license (Class A CDL) or chauffeur’s license depending on state, appropriate for weight of vehicle to be operated

• Must pass background and drug testing as required by federal and/or state department(s) of transportation regulations

• Must pass DOT physical, as trucks driven are over 10k lbs

• Must be at least 21 years old to operate company vehicle.

Physical Requirements:

• Prolonged periods sitting in a trailer cab for long periods of time

• Must be able to lift and move up to 40 pounds at a time

• Must be able to travel frequently

• CDL drivers may be required to be clean shaven in order to deliver to EquipmentShare customers who have this requirement

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

The Opportunity

As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices

The range for this role is $20.25 to $22.25 per hour based on a standard full-time schedule, with a 1.25 differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time position (40 hours/week) with 8-hour shifts Monday through Friday, 8am–5pm, plus one rotating Saturday per month, based out of our Columbus, Dublin, and New Albany offices.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a highly motivated Data Center Service Manager. This role is critical in ensuring the continuous improvement of our services and in managing the day-to-day operations, including run operations, repairs, safety, and reporting. The ideal candidate will be responsible for rack installations, Fiber Span repair, and understanding of optical repair. Including assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS's and our clients' satisfaction. 

This role requires travel to different sites. 

KEY RESPONSIBILITIES:

Project Leadership

• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.

Tactical Planning 

• Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
• Drive execution to ensure efficient delivery and high-quality outcomes.

Stakeholder Management 

• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.

Resource Management 

• Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.

Quality Assurance 

• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.

Risk Mitigation 

• Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
• Develop mitigation plans to ensure projects are completed on time and within scope.

Budget Control 

• Monitor and track project budgets, expenses, and potential cost-saving opportunities.
• Ensure strict adherence to financial guidelines and accurate reporting.

Reporting and Documentation 

• Prepare regular status reports, performance metrics, and project updates for stakeholders.
• Provide clear communication on progress, challenges, and milestones to leadership and clients.

Continuous Improvement 

• Lead post-project reviews and lessons learned sessions.
• Identify process improvements and best practices to drive innovation and enhance future project performance.

ESSENTIAL CRITERIA:

Experience & Technical Expertise

• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.

Customer Success & Service Management

• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Leadership & Communication Skills

• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.

Operational & Organizational Skills 

• Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
• Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
• Solid understanding of service management principles, ITIL, or equivalent frameworks.

DESIRABLE CRITERIA:

• Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments.
• Data-driven with a focus on continuous improvement and optimization of service delivery.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#IND

#LI-ONSITE

WHAT YOU’LL DO:

We are seeking an Infrastructure Repair Technician to join our data center operations team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. The ideal candidate will have hands-on experience with hardware from leading vendors such as Cisco, Juniper, Arista, and x86 server platforms.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues
• 4 Rotational shifts, for 24/7/365 service (8 to 10 hr. shifts; 3 to 4 days per week; 2 to 3 days off) 

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#LI-ONSITE

The Importance of this Role

We're looking for a Senior Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.

Responsibilities:

• Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
• Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
• Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
• Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
• Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.

Our Expectations of an Inbound CSR:

• Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
• One Call Resolution: Do everything you can to solve the issue before ending the call.
• Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
• We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
• Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented.
• Good, Better, Best: Don’t settle. Look for ways to improve daily.

Requirements:

• 1+ year of Customer Service experience (phone-based).
• Effective verbal communication skills with a talent for de-escalation and empathy.
• Tenacity and persuasiveness—you must be comfortable attempting to "save" a customer who wants to cancel.
• Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
• Passion that can convey the value of our Matic message clearly.

What We Offer 

• We offer a competitive base hourly rate of $19.23 to $20.19
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• Career advancement - we have a culture that focuses on internal promotion and career growth. 
• A TRUE team culture -  One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! 
• Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).  

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. 

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

The Importance of this Role

We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.

Responsibilities:

• Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
• Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
• Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
• Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
• Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.

Our Expectations of an Inbound CSR:

• Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
• One Call Resolution: Do everything you can to solve the issue before ending the call.
• Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
• We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
• Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented.
• Good, Better, Best: Don’t settle. Look for ways to improve daily.

Requirements:

• 1+ year of Customer Service experience (phone-based).
• Effective verbal communication skills with a talent for de-escalation and empathy.
• Tenacity and persuasiveness—you must be comfortable attempting to "save" a customer who wants to cancel.
• Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
• Passion that can convey the value of our Matic message clearly.

What We Offer 

• We offer a competitive base hourly rate of $19.23 to $20.19
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• Career advancement - we have a culture that focuses on internal promotion and career growth. 
• A TRUE team culture -  One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! 
• Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).  

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. 

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

The Importance of this Role

The Insurance Agent (P&C or Personal Lines License) is responsible for helping drive revenue and growth for the organization. You will be tasked with educating and advising customers on the most optimal personal lines insurance products. Matic specializes in streamlining the process for customers going through the lending process to purchase homeowners insurance. Because of that, Matic is able to deliver qualified leads to our insurance advisors, so you can spend time doing what you do best, selling insurance.

Responsibilities  

• Handle incoming calls from customers seeking a better insurance option.
• Advising customers on best home and auto insurance options in marketplace
• Actively participate in team activities, trainings, and brainstorm sessions to help shape our process.
• Staying up to date on market trends, carrier products, guidelines and procedures
• Create a five star customer service resulting in a world class customer satisfaction score
• Conduct detailed follow ups via email and phone

Requirements

• Active Insurance License
• 1+ years of Personal Lines Insurance Sales Experience
• College degree preferred
• Excellent communication and customer service skills
• Strong Salesmanship skills, process oriented, and a willingness to adjust process to improve sales productivity
• The ability to understand and recommend appropriate coverage and insurance options to consumers
• Ability to maintain a positive attitude, passion for the product, and a strong work ethic
• Excellent ability to navigate quotes between multiple carriers, multi-tasking
• High moral and ethical integrity
• Ability to be coached, seek advice, ask question, and learn from feedback

What We Offer

• Guaranteed Base Pay: Competitive hourly rate of $19.23 to $20.19
• Monthly Bonus: Monthly performance bonuses with a monthly target of $4,750 and the potential to reach $9,500 based on total policies sold, policies per customer and close rate 
• Matic Stock Options - all employees have ownership in Matic
• Flexible Paid Time Off - take off as much time as you need - we support work / life balance
• Medical, Dental & Vision insurance - Matic pays 100% for employees 
• Health Savings Account  - with monthly employer contribution
• 401(k) Retirement Plan Option
• Voluntary Life, Accident and Short-Term Disability Insurance 
• Continuing education -  licensing and professional development paid for by Matic.
• Career advancement - we have a culture that prioritizes internal promotion and career growth 
• A TRUE team culture - One Team, One Dream is our company motto
• Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc.
• Modern and casual office environment with various amenities - ping pong table, coffee/espresso bar, flavored water bar, etc.

About Matic

Matic is an insurance tech startup who delivers an unbiased approach to insurance. We combine a powerful digital experience with assistance from our team of trusted advisors. Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience.

Our digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.  

Importance of the Role

We are looking for an Inside Sales Representative to increase insurance policy sales from our largest partners. You will be tasked with making connections with prospective customers to generate qualified opportunities for our insurance agents. Reporting to our insurance agency sales manager, this position offers quick upward mobility with the goal of being promoted from this role within 6-8 months. This position is held in Columbus, Ohio. 

Responsibilities 

• Conduct outbound calls to prospective clients, overcome objections, and transfer qualified prospects to insurance agents.
• Ability to quickly build rapport with clients over phone, email, and text
• Run sales process effectively with organized notes and tasks for follow-ups
• Clearly articulate Matic value proposition to the consumer
• Achieve sales targets for calls, transfers, conversion, and quality
• Working with sales manager and trainer on licensing to become an agent

Requirements

• Ability to overcome objections and handle adversity
• Strong work ethic and drive
• Must be a passionate individual that can convey the value of our message clearly
• Strong written skills to craft creative emails.
• Self starter mentality
• Ability to handle multiple priorities and demands in a fast-paced environment
• No college degree necessary

What We Offer 

• Guaranteed Base Pay: Competitive hourly rate of $19.23
• Monthly Bonus: Monthly performance bonuses with a monthly target of $500 and the potential to reach $1,300 based on total policies sold, policies per customer and close rate 
• Matic Stock Options - all employees have ownership in Matic
• Flexible Paid Time Off - take off as much time as you need - we support work / life balance
• Medical, Dental & Vision insurance - Matic pays 100% for employees 
• Health Savings Account  - with monthly employer contribution
• 401(k) Retirement Plan Option
• Voluntary Life, Accident and Short-Term Disability Insurance 
• Continuing education -  licensing and professional development paid for by Matic.
• Career advancement - we have a culture that prioritizes internal promotion and career growth 
• A TRUE team culture - One Team, One Dream is our company motto
• Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc.
• Modern and casual office environment with various amenities - ping pong table, coffee/espresso bar, flavored water bar, etc.

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Here at Matic we have multiple success stories through hiring people with OR without previous sales experience. 

Many of our Inside Sales Representatives were doing before continuing their career at Matic: 

• Inside Sales, Outside Sales, or Account Managers
• Door-to-Door Sales
• Business Development Reps or Lead Generators
• Servers, Bartenders, or Hospitality Workers
• Field Marketers or Direct Marketers
• Teachers or Educators
• High School, College, or Professional Athletes
• Transitioning Military Service Members & Veterans

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

About the Role

As a Channel Sales Manager, National Partners (Midwest) you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing LVARs (large value-added resellers). You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally. 

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline with named strategic Large VARs. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business via Security Integrators or IT LVAR partners. Experience managing and growing partners: Sentinel, NTT, World Wide Technologies, AHEAD, or Marco Technologies is highly preferred.
• Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Midwest based (near a major city/airport): Must be open to 50% travel across the country.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

As a Health Coach Manager at Diverge, you will have a critical role in supporting our care teams in meeting performance goals and driving positive outcomes for the patients we support. As a highly experienced people manager you will mentor our Health Coaches, you are an empathetic leader who is excited to celebrate day-to-day successes and collaborate with team members to problem-solve when issues arise.  You create an engaging and positive team environment and are comfortable leading, assessing performance, and delivering consistent feedback, both positive and constructive to support employee growth and development.    

Key areas you’ll add value:   

• Responsible for people and performance management of assigned Health coaches on Care Teams   
• Support Health Coaches from onboarding through on-the-job learning to ensure success in their role of driving positive patient outcomes  
• Oversee all people management responsibilities including communication, performance management, growth and development, and administrative/compliance   
• Support coaches in assisting patients with social determinants of health needs
• Lead weekly meetings with Health Coaches to facilitate discussion regarding successes and challenges, and create a safe, trusted and collaborative environment in which each team member feels empowered to contribute  
• Identify performance issues that require proactive performance coaching, and when necessary, disciplinary steps  
• During the training period, partner with Population Health leadership team and Clinical Trainer to participate in assessment review, and identify emerging risk areas for additional training  
• Complete quarterly performance reviews and work closely with the team to align on prioritization of work  
• Work closely with individual Health Coaches to support ongoing growth and development  
• Monitor performance dashboards on a daily/weekly cadence to view individual Health Coach performance of assigned pods and facilitate ongoing feedback sessions to reinforce and/or correct behavior  
• Shadow Health Coaches and provide consistent feedback on patient engagement skills  
• Conduct Quality Assurance calls to gather NPS score and qualitative feedback from patients.    
• Participate in hiring manager responsibilities for new Health Coach recruitment.    
• Serve as a mentor to new Health Coaches   
• Additional responsibilities as necessary to support the aims of advancing the quality and performance of Diverge Health care teams.   

What You Bring   

• Demonstrated success in managing people and guiding their day-to-day performance  
• 3+ years of supervisory experience 
• Experience navigating and supporting social determinants of health needs
• Experience utilizing Motivational Interviewing is preferred 
• Strong customer service or patient-facing experience 
• Comfortable working with diverse teams with both clinical and non-clinical backgrounds  
• Experience working with remote teams and promoting team culture in remote environments   
• Ability to visit patients in home and drive on-site to meetings
• Familiarity with one or more of the following topics: primary care, health coaching, health education or care of vulnerable patient populations.  

Personal Characteristics   

• Equally empathetic and objective, humble and highly conscientious; a teammate that inspires and motivates others.   
• Comfort with uncertainty; self-motivated and directed; can manage effectively in high growth, rapidly evolving environments.   
• A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and delivery.   
• Strong representation of the company's mission, vision, and values across all dimensions of internal and external interactions.   
• Strength in authentically connecting with people from all walks of life with empathy and humility.   

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $75,000-$90,000. 

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Marketing Team 

Marketing is the centre of creativity at Emplifi. We are a growing department with an attitude of if you can dream it, you can market it. The marketing team drives powerful initiatives that impact how we are seen by the rest of the world, and ultimately engages prospects and customers on a journey with us. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts located across the globe, in addition to collaborating cross-functionally with other teams.

One thing we can promise is you'll never get bored. Being in a hyper-growth stage we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact then you've come to the right place.   

About the Role

The Director, AI Marketing Enablement will work in close partnership with the VP, Marketing Campaigns and the Sr. Director of Marketing Strategy to lead Emplifi’s transformation into an AI-native marketing organization. This is a strategic leadership role at the intersection of marketing execution, AI systems design, and team enablement. Your focus is building the processes, training, and standards that allow our marketing team to move faster and run smarter campaigns, while also owning the delivery of digital services from SEO and paid media to web properties and lead database health.

What You’ll Do Here

• Partner with the VP of Campaigns and Senior Director of Marketing Strategy to define and execute the AI enablement roadmap across all five pillars: email marketing, digital and web, campaign marketing, QBR reporting, and ICP ownership
• Design, document, and maintain the workflows, training, and best practices that help the marketing team adopt AI in their day to day
• Own email marketing AI including copy generation, subject line optimization, dynamic personalization, and send-time intelligence, ensure all output meets Emplifi brand and tone standards
• Own SEO strategy, web performance, and digital experience. Drive organic search rankings, site visitor growth, and conversion optimization, applying AI tools to accelerate content production, keyword analysis, personalization, and on-page optimization
• Own campaign marketing AI across the full lifecycle: lead scoring, multi-touch nurture, account-based targeting, and campaign orchestration, ensure campaigns are tracked, measurable, and easy for the team to manage
• Own ICP definition and continuous refinement using intent data, firmographic signals, and AI enrichment tools, keep ICP current and aligned with marketing and sales, feeding intelligence into email, web, and campaign systems
• Provide digital delivery services to the broader marketing team across webinars, ebooks, whitepapers, webpages, email, paid ads, and social ads. Manage paid media programs and report on their contribution to pipeline
• Maintain and grow the lead database through ongoing nurture and net new acquisition
• Partner with BDR management to ensure marketing-sourced leads convert at healthy rates
• Design and maintain automated QBR reporting frameworks and dashboards covering campaign performance, website analytics, email analytics, ABM platform, paid media, and social audience growth. Translate complex data into board-ready insights and automate reporting to reduce manual effort
• Evaluate, onboard, and manage AI and marketing technology vendors. Work with an internal AI team to support technical integrations and enforce governance standards for AI-generated content including brand compliance, data privacy, and accuracy review

What You'll Bring to Us

• BS/MS degree in marketing or a related field; MBA preferred
• Proven ability to hire and lead high-performing teams with a track record of defining strategy and delivering results against aggressive goals
• An exceptional communicator, you can explain a complex workflow to a first-day employee, coach a team through a new tool, and present performance data to the board
• A systems thinker who maps complex marketing processes, identifies where AI adds value, and designs workflows that scale, you break things into clear steps and build processes others can follow without you in the room
• Skilled in Salesforce required
• Experience with Marketo, 6Sense, Qualified, or comparable marketing automation and ABM platforms a strong plus
• Fluent in the AI marketing tool landscape: content generation, email personalization, web personalization, intent data, ICP enrichment, and workflow automation. Not required to be an engineer, required to understand how tools connect and what makes them produce results
• Experienced working directly with sales and business development reps
• Outcome-focused with a track record of implementing tools or processes that produced measurable improvements in pipeline, conversion, efficiency, or campaign performance
• An enthusiastic, high-energy team leader viewed as a doer on the team and across internal organizations. Comfortable with a rapidly evolving AI landscape and skilled at evaluating what is worth adopting
• Willing to travel as needed

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

Locus Robotics is transforming how the world’s leading brands run their warehouses, using AI and advanced robotics to move faster, smarter, and more efficiently than ever before. Our LocusONE platform powers autonomous mobile robots that integrate seamlessly into existing operations, helping teams scale quickly, reduce costs, and keep up with growing demand.

Trusted by more than 150 leading retail, healthcare, 3PL, and industrial organizations across 350+ sites worldwide, we deliver real, measurable impact every day. Our Robots-as-a-Service model removes barriers to adoption and drives continuous innovation, giving customers the flexibility to adapt as their operations evolve. At Locus, you are working on technology that is actively reshaping supply chains and solving complex, real-world challenges at scale.

As an Onsite Technical Specialist, Robotics you will support our next-generation fully autonomous picking solution, Array. This is a high-impact, onsite role responsible for ensuring operational success, validating system performance, and acting as a key liaison between Customer Success, Product, Sales, and Engineering as Array evolves from Alpha to Beta and into General Availability.

This role is based onsite at a customer location in Columbus, OH and requires daily presence Monday through Friday from 12PM-8:30PM ET.

Responsibilities

• Serve as the onsite owner for Array system performance, ensuring daily operational success and stability.
• Monitor system health and performance, including robot activity, task execution, and workflow management.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments.
• Contribute to scaling efforts by helping define repeatable models for future Array deployments.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

Additional Information  

Locus Robotics is an Equal Opportunity Employer.

The expected base salary range for this role is $50K to $80K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.

Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.

Forge Your Future with Us:

At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from ideas into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities — all united by one goal: improving lives. If you’re driven by purpose and excited to make a tangible impact, this is where your journey begins.

Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won’t just watch innovation happen — you’ll be part of it. Whether you’re scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you’ll play a key role in bringing hope to patients with genetic diseases.

What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely, and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together.

At Forge, your growth matters. We’re committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we’re proud to see team members grow with us.

If you’re ready to use your talent to help deliver hope to patients around the world, join us — and be part of something bigger than yourself.

About The Role: 

Forge Biologics is seeking a Manager to join its Technical Sales team in a highly visible, customer-facing role supporting gene therapy programs. This position serves as a technical authority for AAV-based therapeutic development and manufacturing, engaging directly with scientific and executive leadership at client organizations.

The ideal candidate is a PhD-level scientist with deep expertise across AAV therapeutic development, process development, GMP manufacturing, and associated analytics. This role functions as a technical overlay to commercial and delivery teams, leading peer-to-peer scientific discussions that shape client strategy, program design, and successful CMC pathways.

This role is remote-eligible and requires approximately 30% travel to Forge Biologics’ headquarters in Columbus, Ohio, as well as to domestic and international client meetings and industry conferences.

Responsibilities:

Pre-Sales

• Serve as the primary scientific and technical interface between Forge Biologics, prospective clients, and internal commercial and delivery teams.
• Lead technical scoping and program strategy development through proposal and contract execution stages.
• Represent Forge Biologics as a subject matter expert in client engagements, addressing complex technical questions and influencing program direction through credible scientific insight.
• Partner with Sales to develop account growth strategies and support expansion of existing and new client relationships.
• Build and maintain trusted, senior-level relationships with client technical and scientific leadership.
• Develop and deliver high-impact technical proposals, presentations, and sales materials that clearly articulate Forge’s capabilities and competitive differentiation.
• Actively represent Forge Biologics at industry conferences, trade shows, and client meetings as a visible technical leader in the gene therapy space.

Delivery

• Collaborate closely with Client Relations, Project Management, and technical delivery teams to ensure successful execution of contracted programs.
• Provide program insight during routine client delivery calls.
• Support timely evaluation and scoping of Change Order requests.
• Participate in Client Joint Steering Committee meetings, contributing technical insight alongside commercial partners and Forge leadership.

Qualifications:

• Bachelor’s degree in Life Sciences, Biotechnology, or a related field required; advanced degree (Master’s or PhD) highly preferred.
• Significant hands-on experience in the biotechnology or pharmaceutical industry, with a strong preference for experience in MS&T, GMP manufacturing, Process Engineering, Process Development, or related disciplines.
• Deep technical expertise in gene therapy development and manufacturing, with the ability to translate complex scientific concepts for diverse audiences.
• Strong understanding of drug development, regulatory expectations, and market dynamics within the gene therapy field.
• Exceptional relationship-building, influencing, and stakeholder management skills.
• Excellent verbal and written communication, negotiation, and presentation abilities.
• Willingness to travel up to 30%.

Preferred Skills:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned. 

Work Environment and Physical Demands  

Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We’ve Got You Covered: 

At Forge Biologics, we believe our people deserve to be taken care of – in and out of the workplace. We’ve built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way:

Health from day one

• Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family.

Time to recharge

• A competitive paid time off plan – because rest fuels innovation.
• 12 weeks of fully paid parental leave so you can focus on family when it matters most.

Rewarding your impact

• Annual bonus opportunities for all full-time team members.
• 401(k) with company match to help you plan for the future.
• Special employee discounts, including childcare and dependent care savings.

Your wellness, supported

• Onsite fitness facility at The Hearth.
• Mental health counseling and financial planning services through our Employee Assistance Program.
• Employer-paid short and long-term disability coverage to protect your peace of mind.

Fuel for your workday

• A fully stocked kitchen with free snacks and beverages – we keep you energized and ready for what’s next.

Grow with us

• Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $15.00- $17.00/ hour in Columbus, OH. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

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OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism. 

Your Benefits

• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

The Responsibilities

Resident Relations & Community Experience

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies.

Leasing & Occupancy

• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews.
• Review and countersign housing agreements under the approval and direction of the General Manager, ensuring compliance with company policies and contractual standards.

Operational Support

• Support the General Manager in managing Entrata dashboards and performance metrics.
• Partner with accounting and operations on delinquency, financial aid, and related processes.
• Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media

• Collaborate on local marketing campaigns and leasing promotions.
• Lead or co-manage social media efforts to promote events, resident engagement, and leasing updates.

Season or Situation-Specific Focus Areas

• Assist with seasonal or emergency-specific responsibilities, such as vacant position coverage, legal correspondence, Fair Housing matters, crisis management, and capital project planning or support.
• Display flexibility, sound judgment, and cross-department collaboration in evolving situations.

What We Require

• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms

• Entrata (Property Management System)
• Microsoft Office
• Social Media Platforms

Operational Details

• Job location is at the assigned community.

• Full-time, on-site position.
• Will be called upon to provide additional support to other communities within the portfolio beyond your home property, based on operational needs.
• Evening or weekend availability may be required, especially during move-in/move-out periods, peak leasing seasons, emergencies, and inclement weather needs.

About Us:   

At Jacco & Associates, we believe in Transformative Partnerships Built on Support From Concept to Reality. We are a manufacture’s representative that works with Owners, Contractors, and Engineers to specify/ provide HVAC equipment that suites the needs of every application. Our Factory Trained Engineer’s have an in depth knowledge of all lines we represent in an effort to empower our people to make the best decisions for the project to maintain timeline.  

Role: Outside Sales 

You will play a crucial role as part of the Sales team helping to promote the Jacco brand. This is an exciting time for us with explosive growth and representation of the best products in the industry. We are looking for results-oriented team members that take pride in the products and services they can offer to their customers and colleagues. You will assist with the execution of projects from estimates through closeout. This is a great opportunity to learn the ins and outs of major projects while gaining exposure to our impressive portfolio of work.  

Responsibilities:   

• Build and maintain strong relationships with mechanical contractors and related industry partners within the assigned territory. 

• Identify, develop, and pursue new business opportunities while growing existing customer accounts. 

• Conduct regular customer meetings, jobsite visits, product presentations, and demonstrations to promote solutions and support project development. 

• Assess customer project requirements and recommend appropriate products and technical solutions. 

• Partner with internal teams to ensure successful project execution and a high level of customer satisfaction. 

• Maintain accurate records of sales activities, pipeline development, and market insights, providing regular updates to leadership. 

• Represent the company at industry events, trade shows, and networking opportunities to strengthen market presence and generate new business. 

Requirements:  

• High School Diploma or equivalent. 

• Experience within the HVAC or Manufacturing industry  

• Proficiency in Microsoft office programs is required.  

• Great communication and collaboration skills.  

  Estimated Salary: $70,000- $80,000 annually, with flexibility based on experience and skills with sales-based commission 

Jacco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

ABOUT THE TEAM

The Anduril Recruiting Coordination Team is essential to our company’s growth and scalability. From managing daily recruiting operations to cultivating strong candidate relationships, your efforts directly impact the quality of our talent pipeline. You will play a crucial role in fueling Anduril’s future success by ensuring exceptional candidate experiences. Often, you will be the first point of contact for prospective candidates and new hires, shaping their initial impression of Anduril.

ABOUT THE ROLE

As a Senior Recruiting Coordinator at Anduril, you will manage the interview coordination process independently and work with your stakeholders (Recruiters, Sourcers, Hiring Managers, Interviewers) with a high degree of autonomy. You will be the first recruiting coordinator at our Arsenal-1 production facility in Ashville, OH, molding and refining our coordination processes while working closely with our foundational Arsenal-1 recruiting team.

In addition to managing all interview scheduling, you will be the go-to point of contact for your specific division. This includes using data-driven insights to influence decisions, owning and executing our Interviewer Success Program, and working through bottlenecks to improve efficiency. You will be seen as a leader on our Recruiting Coordination team and will own new team member onboarding, mentor and develop team members, and resolve questions and issues that come up in our team Slack channels. For Senior Recruiting Coordinators on a Lead path, you may manage the time and attendance, performance, and engagement of direct reports.

WHAT YOU’LL DO

• Manage all logistics related to interview scheduling from receipt of scheduling request to conclusion of interview process
• Assist prospective candidates with travel and hotel accommodations through Egencia
• Update candidate records and manage interview coordination requests in Greenhouse (ATS) and ModernLoop (scheduling tool)
• Navigate interviewers' complex and dynamic schedules
• Correspond with candidates via phone, text, and email
• Find opportunities for interview process and system improvement, including identifying bottlenecks to improving candidate experience and scheduling efficiency
• Write and maintain playbooks, best practices, and communicate updates
• Greet candidates with poise and confidence, facilitate the onsite interview process, and ensure an excellent candidate experience
• Build strong relationships with key stakeholders (Recruiters, Sourcers, Hiring Managers, Interviewers, Recruiting Coordination team)
• Act as a Subject Matter Expert within your assigned division, working closely with Recruiting leadership to manage the performance and execution of your division's coordination efforts
• Participate in the development of our Recruiting Coordination team through leading new team member onboarding and mentoring/developing more junior coordinators
• Monitor our Recruiting Coordination team Slack Channels to resolve questions and issues as they arise
• Lead path: Manage the time and attendance, and performance of direct reports (contractors)

REQUIRED QUALIFICATIONS

• Experience as a Recruiting Coordinator or in Recruiting (at a fast-paced, growing company)
• Candidate-first mentality
• Able to work efficiently and prioritize tasks in a dynamic environment
• Relentless attention to detail and accuracy
• Great team player but can also work well independently with little to no guidance
• Process-driven with strong habits and a proven track-record of process improvement and efficiency
• Strong verbal and written communication skills with an emphasis on providing good customer service and proven success building strong internal stakeholder relationships
• Ability to remain composed and detail-oriented in a fast-paced and dynamic environment
• Positive attitude with a growth mindset
• Willing to work in-person at Anduril's Arsenal-1 facility in Ashville, OH 3-5 days per week, with occasional support at our temporary office in downtown Columbus
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

PREFERRED QUALIFICATIONS

• Experience using Greenhouse and/or ModernLoop
• Proven experience scheduling within Outlook
• Familiarity with Slack
• Experience working with asynchronous and geographically distributed teams

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES:

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS:

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

• Provide daily supervision, mentorship, and training to field service technicians.

• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.

• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.

• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.

• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.

• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.

• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.

• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.

• Perform other duties as assigned by management.

COMPETENCIES:

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.

• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.

• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.

• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.

• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.

• Familiarity with advanced communication protocols and networking concepts preferred.

• Prior supervisory or lead-level experience preferred.

• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.

• Strong teamwork and communication skills required.

• Ability to work independently with minimal supervision required.

• Effective problem-solving skills required.

• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

What You'll Do

Driving New and Organic Growth 

• Expand use of Ceribell to additional acute or critical care centers within existing customer base.
• Work with the local Territory Manager to launch Ceribell at new customer sites.
• Drive new product and technology introductions for existing customers.
• Build advocacy and champions within facilities.  Use hospital data to validate and build interest.
• Develop a qualified lead funnel within existing install base.  Regular activities consist of formal presentations, peer to peer education, new physician training, and driving physician education.
• Responsible for upgrades and departmental expansion in existing install base.
• Strong project management skill requirement to support new account launches.

Clinical Training / Education

• Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products.   Become a clinical expert in use cases of Ceribell and relevant patient populations. 
• Troubleshoot workflow solutions for departments as need arises
• Partner with clinicians to identify and establish protocols for patients at risk of seizure.
• Lead clinical teams through training sessions helping understand workflow and applications.

Reporting and Administration

• Submit all required reports and training documentation on a timely basis
• Use Salesfoce.com to manage administrative task
• Ensure compliance with applicable laws, regulations, and Ceribell policies
• Works cross-functionally to ensure successful deployment of Ceribell products at customer locations.
• Ability to work within a field-based team and strong partnership with Territory Manager of respective region.

What We're Looking For

• 3-5 years of recent critical care sales experience OR 5 years of medical device or pharma sales experience OR RN’s with industry experience in supporting sales teams.
• Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically.
• Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes.
• Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building
• Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change
• Grit, high integrity 
• Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience.

At Armis, our Sales Engineers (SE) serve as the linchpin of every prospect engagement. Working closely with our prospects to demonstrate the value of the Armis agentless platform via console demonstrations, proof-of-value deployments, and targeted training sessions.

What you'll do...

Work closely with our prospects to:

• Provide virtual and in-person technical demonstrations
• Deploy proof-of-value installations
• Lead technical training sessions based on POV findings
• Support marketing activities, conferences, speaking engagements
• Consistently and cogently address our prospects needs through astute verbal and written communication skills
• Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
• Think critically, spanning the sales process through customer support, troubleshooting, and developing new use cases for internal and external consumption.
• Develop prospect facing documentation
• Expected to travel up to 40% of the time on average (can vary by region)

Education:

• BS degrees in computer science, MIS, or equivalent experience required

Experience:

• 5+ years experience in technical positions required (SE, Pre-Sales Engineer, Solutions Architect) ideally for a Cyber Security vendor
• 5+ years of experience in customer-facing or customer support positions
• Solid understanding of networking concepts and technologies
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Experience closing complex cyber security SaaS solutions with Enterprise Customers and supporting Sales AE's / RSM's.

Knowledge in one or more of the following:

• IoT, OT, IoMT
• Wireless technologies (WLCs, Meraki, Aruba, etc.)
• Linux Operating Systems
• Virtualized environments
• Network knowledge
• Utility Scripting (Python preferred)

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.