As a Health Coach Manager at Diverge, you will have a critical role in supporting our care teams in meeting performance goals and driving positive outcomes for the patients we support. As a highly experienced people manager you will mentor our Health Coaches, you are an empathetic leader who is excited to celebrate day-to-day successes and collaborate with team members to problem-solve when issues arise.  You create an engaging and positive team environment and are comfortable leading, assessing performance, and delivering consistent feedback, both positive and constructive to support employee growth and development.    

Key areas you’ll add value:   

• Responsible for people and performance management of assigned Health coaches on Care Teams   
• Support Health Coaches from onboarding through on-the-job learning to ensure success in their role of driving positive patient outcomes  
• Oversee all people management responsibilities including communication, performance management, growth and development, and administrative/compliance   
• Support coaches in assisting patients with social determinants of health needs
• Lead weekly meetings with Health Coaches to facilitate discussion regarding successes and challenges, and create a safe, trusted and collaborative environment in which each team member feels empowered to contribute  
• Identify performance issues that require proactive performance coaching, and when necessary, disciplinary steps  
• During the training period, partner with Population Health leadership team and Clinical Trainer to participate in assessment review, and identify emerging risk areas for additional training  
• Complete quarterly performance reviews and work closely with the team to align on prioritization of work  
• Work closely with individual Health Coaches to support ongoing growth and development  
• Monitor performance dashboards on a daily/weekly cadence to view individual Health Coach performance of assigned pods and facilitate ongoing feedback sessions to reinforce and/or correct behavior  
• Shadow Health Coaches and provide consistent feedback on patient engagement skills  
• Conduct Quality Assurance calls to gather NPS score and qualitative feedback from patients.    
• Participate in hiring manager responsibilities for new Health Coach recruitment.    
• Serve as a mentor to new Health Coaches   
• Additional responsibilities as necessary to support the aims of advancing the quality and performance of Diverge Health care teams.   

What You Bring   

• Demonstrated success in managing people and guiding their day-to-day performance  
• 3+ years of supervisory experience 
• Experience navigating and supporting social determinants of health needs
• Experience utilizing Motivational Interviewing is preferred 
• Strong customer service or patient-facing experience 
• Comfortable working with diverse teams with both clinical and non-clinical backgrounds  
• Experience working with remote teams and promoting team culture in remote environments   
• Ability to visit patients in home and drive on-site to meetings
• Familiarity with one or more of the following topics: primary care, health coaching, health education or care of vulnerable patient populations.  

Personal Characteristics   

• Equally empathetic and objective, humble and highly conscientious; a teammate that inspires and motivates others.   
• Comfort with uncertainty; self-motivated and directed; can manage effectively in high growth, rapidly evolving environments.   
• A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and delivery.   
• Strong representation of the company's mission, vision, and values across all dimensions of internal and external interactions.   
• Strength in authentically connecting with people from all walks of life with empathy and humility.   

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $75,000-$90,000. 

As a Health Coach Manager at Diverge, you will have a critical role in supporting our care teams in meeting performance goals and driving positive outcomes for the patients we support. As a highly experienced people manager you will mentor our Health Coaches, you are an empathetic leader who is excited to celebrate day-to-day successes and collaborate with team members to problem-solve when issues arise.  You create an engaging and positive team environment and are comfortable leading, assessing performance, and delivering consistent feedback, both positive and constructive to support employee growth and development.    

Key areas you’ll add value:   

• Responsible for people and performance management of assigned Health coaches on Care Teams   
• Support Health Coaches from onboarding through on-the-job learning to ensure success in their role of driving positive patient outcomes  
• Oversee all people management responsibilities including communication, performance management, growth and development, and administrative/compliance   
• Support coaches in assisting patients with social determinants of health needs
• Lead weekly meetings with Health Coaches to facilitate discussion regarding successes and challenges, and create a safe, trusted and collaborative environment in which each team member feels empowered to contribute  
• Identify performance issues that require proactive performance coaching, and when necessary, disciplinary steps  
• During the training period, partner with Population Health leadership team and Clinical Trainer to participate in assessment review, and identify emerging risk areas for additional training  
• Complete quarterly performance reviews and work closely with the team to align on prioritization of work  
• Work closely with individual Health Coaches to support ongoing growth and development  
• Monitor performance dashboards on a daily/weekly cadence to view individual Health Coach performance of assigned pods and facilitate ongoing feedback sessions to reinforce and/or correct behavior  
• Shadow Health Coaches and provide consistent feedback on patient engagement skills  
• Conduct Quality Assurance calls to gather NPS score and qualitative feedback from patients.    
• Participate in hiring manager responsibilities for new Health Coach recruitment.    
• Serve as a mentor to new Health Coaches   
• Additional responsibilities as necessary to support the aims of advancing the quality and performance of Diverge Health care teams.   

What You Bring   

• Demonstrated success in managing people and guiding their day-to-day performance  
• 3+ years of supervisory experience 
• Experience navigating and supporting social determinants of health needs
• Experience utilizing Motivational Interviewing is preferred 
• Strong customer service or patient-facing experience 
• Comfortable working with diverse teams with both clinical and non-clinical backgrounds  
• Experience working with remote teams and promoting team culture in remote environments   
• Ability to visit patients in home and drive on-site to meetings
• Familiarity with one or more of the following topics: primary care, health coaching, health education or care of vulnerable patient populations.  

Personal Characteristics   

• Equally empathetic and objective, humble and highly conscientious; a teammate that inspires and motivates others.   
• Comfort with uncertainty; self-motivated and directed; can manage effectively in high growth, rapidly evolving environments.   
• A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and delivery.   
• Strong representation of the company's mission, vision, and values across all dimensions of internal and external interactions.   
• Strength in authentically connecting with people from all walks of life with empathy and humility.   

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $75,000-$90,000. 

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

We are looking for a Healthcare Data Associate to join our team! This role is central to how we understand performance, identify opportunities, and drive meaningful improvement across our Medicaid and Medicare populations.

What You’ll Do

As the Healthcare Data Associate you will play a pivotal role in translating complex healthcare data into insights that inform strategy, improve quality outcomes, and support decision-making across the organization. You’ll work closely with Quality, Technology, Market Operations, and leadership teams to strengthen performance across multiple states.

Key areas you’ll add value:

• Lead data analysis to identify trends, gaps, and opportunities across quality metrics, including HEDIS.
• Develop clear, visually compelling reports and dashboards to support quality, compliance, and executive decision-making.
• Partner with Quality Operations teammates to surface performance insights, outliers, and improvement opportunities.
• Collaborate with Technology partners to streamline data pipelines and enhance analytic capabilities.
• Maintain and evolve standardized reporting templates to ensure consistency across clients and markets.
• Ensure accuracy, timeliness, and reliability of all analytics and reporting outputs.
• Identify opportunities to standardize and automate recurring analytics workflows, supporting scalability.
• Support learning and iteration by analyzing results from pilots, feature launches, and workflow changes.

What You Bring

• 5+ years of progressive experience as a data analyst in a healthcare environment.
• At least 2 years of hands-on SQL experience, including complex queries and data validation.
• Strong experience with quality reporting and HEDIS performance analysis; risk adjustment knowledge preferred.
• Experience working with clinical data such as EHR, claims, pharmacy, or population health datasets.
• Familiarity with healthcare data standards (e.g., ICD-10, CPT, SNOMED, LOINC).
• Working knowledge of HIPAA and healthcare data privacy requirements.
• Proven ability to analyze healthcare data, generate insights, and make thoughtful recommendations.
• Excellent written and verbal communication skills, with the ability to translate data for diverse audiences.
• Strong organizational skills, attention to detail, and comfort managing multiple priorities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Flexibility and adaptability in a dynamic, evolving environment.

Personal Characteristics

• An empathetic, humble, and highly conscientious teammate who inspires and motivates others.
• Strength in authentically connecting with people from all walks of life.
• Curious and open to learning, growth, and feedback.
• Strong communicator with exceptional attention to detail and follow-through.
• A thoughtful problem solver who enjoys finding clarity in complexity.
• A strong representative of Diverge Health’s mission, vision, and values

The expected salary range for this position is $85,000 - $95,000, based on experience and alignment with role expectations. In addition to base compensation, we offer a competitive equity package, comprehensive health benefits, and flexible work arrangements. 

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $26.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $23.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $24.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $23.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $26.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $23.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $24.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.

What you’ll learn

Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During your initial 17-week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What to expect:

• Full-time commitment: Training runs 8 hours a day, with two days per week in-office 
• Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.
• Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.

What you’ll do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database-Salesforce  to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team

What you’ll bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Who we’re looking for

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In-Person Training & Work Requirements
This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.

Compensation:

• The hourly rate for this position is $23.00
• Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

We are looking for a Director of Revenue Cycle to join our team! In this role, you will build and scale our care management billing and Revenue Cycle Management (RCM) functions serving independent primary care practices engaged in value-based care. This is an opportunity to shape and grow a strategic, tech-enabled service offering, with expanded leadership scope as the business lines scale. 

What You’ll Do 

As the Director of Revenue Cycle, you will design, launch, and scale a care management billing function and high-performing RCM platform that strengthens revenue integrity for small, independent practices. You will operate as a product-oriented leaders, deeply understanding user needs and practice personas, and translate those insights into a clear service strategy and technology roadmap. 

You will build the strategy, infrastructure, and team of the future, not the past, thoughtfully leveraging AI and automation, while ensuring seamless collaboration across Diverge’s clinical, operational, and technology teams. Success in this role means helping practices improve financial performance and stability, delivering strong execution in care management billing, and building sustainable, profitable service lines for Diverge. 

Key areas you’ll add value: 

• Lead execution and optimization of the care management billing business line, ensuring accurate documentation & coding, practice transmission, and reimbursement. 
• Build and lead vendor partnerships to deliver a strong RCM function to Diverge’s primary care practice customers that improves revenue performance starting with comprehensive documentation. 
• Serve as a product-oriented leader by deeply understanding practice needs, user workflows, and personas to inform service design and the technology roadmap. 
• Leverage AI and automation to modernize revenue cycle operations and create efficient, scalable, future-focused capabilities. 
• Hire, develop, and mentor a high-performing team of billing, coding, and collections specialists positioned for growth. 
• Design and implement scalable workflows, policies, and controls that drive compliance and consistent revenue integrity. 
• Partner closely with Central Support Teams to ensure tight integration and shared accountability for results. Leverage AI and technology to create an efficient, scalable, and effective tech-enabled service model. 
• Establish, monitor, and lead continuous improvement efforts for RCM and care management billing KPIs. 

What You Bring 

• 5-7+ years of leadership experience working in billing / coding for internal medicine and family medicine practices. Direct experience with care management billing (e.g., CCM, RPM, TCM) and related reimbursement models, as well as primary care revenue cycle management with a CPC certification strongly preferred.  
• Deep knowledge of revenue integrity best practices and regulatory compliance. 
• Experience influencing non-employed practices in an MSO or private-equity backed healthcare context. Strong command over data, ability to deeply analyze trends, and leverage data to influence financial outcomes.  
• Experience operating as a strategic, product-minded leader who translates frontline user needs into scalable service and technology solutions. 

Personal Characteristics 

• An empathetic, humble, and highly conscientious teammate who inspires and motivates others. 
• Strength in authentically connecting with independent practice leaders and teams, meeting them where they are. 
• A collaborative systems thinker who values integration, partnership, and shared success. 
• Curious and committed to continuous learning and growth. 
• Clear, thoughtful communicator with strong attention to detail. 
• A strong representative of Diverge Health’s mission, vision, and values. 

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $155,000-$165,000.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

We are looking for a Director of Patient Engagement Operations to join our team! As a pivotal part of our central team, you’ll be responsible for designing and building the operational processes that engage patients in our care model and ensuring that those processes are deployed accurately at scale and continue to attract and retain patients in our care programs. You will work across a diverse set of stakeholders both centrally and across each market. You will also work closely with our Population Health, Operations, and Clinical teams, as well as our Market Presidents and local front line care teams. This role is the primary owner of both strategy and execution related to engagement with our patients. 

What you'll do 

As a Director of Patient Engagement Operations, you will be responsible for establishing and executing Diverge Health’s centralized patient enrollment and engagement operations across multiple channels including phone, text, email, and print, and for developing and deploying workflows that connect patients to the clinical programs executed in our markets. You will work closely with market leadership and Care Teams to ensure that the infrastructure and operational processes to enable the Diverge Model of Care are being implemented appropriately across markets, while simultaneously being responsive to market feedback and working around market specific nuances.   

Key areas you’ll add value:  

Design and deploy scalable operational processes that enable patient enrollment in Diverge Health’s care programs as well as ongoing engagement and progression within those programs including, but not limited to, processes to:   

• Develop and deploy strategies to engage new and existing patients through multiple channels including phone, text, email, and print 

• Develop and deploy strategies to activate physician referrals from out provider network into our outreach function 

• Oversee the centralized patient outreach function to ensure it generates a robust volume of interested patients for engagement by Diverge Health Care Teams 

• Ensure that data on eligible patients from new and existing sources are being activated in timely and streamlined ways such as:   

Collaborate with the Payer Account Management function to intake claims and other payer data  

Collaborate with the Practice Liaison function to intake electronic medical record (EMR) extracts, and direct patient referrals from network practices 

Coordinate with state specific HIEs, national data providers, and the Diverge Health technology function, to obtain lab values, admit, discharge & transfer (ADT) alerts, and other clinical data  

• Route patients identified through various data sources, and direct primary care physician (PCP) referrals, into patient outreach workflows such as:  

Close the loop between receipt of payor data, the performance of risk stratification, the initiation of patient outreach by one of our Patient Enrollment Specialists 

Integrate direct patient referrals from PCPs into patient outreach workflows 

Ensuring smooth handoffs from the enrollment team to appropriate Care Team members in each market 

Integrating ADT alerts, lab values, quality data and other critical data into patient outreach, Care Team notification, and practice notification workflows 

•  Generate reporting on both process and outcome metrics for internal stakeholders, as well as payer clients and network practices  

•  Receive and process market feedback, understand when an overarching operational gap exists vs a market specific challenge  

• Oversee the implementation and utilization of clinical information systems and technology to support patient enrollment and ongoing engagement   

What you’ll bring:   

• 5-7 years of experience in managing operations related to patient recruitment, enrollment and retention within a provider or health plan setting 

• Expertise in consumer (patient and practice) engagement strategies 

• Ability to distill abstract concepts into concrete processes and steps  

• Experience working with or within a patient contact center 

• Ability to operate in an ever-changing environment 

• Experience with process design and change management 

• Understanding of population health management from the provider or payor vantage point 

• Familiarity with case management and population health best practices 

• Familiarity with common EMRs such as Athena, Practice Fusion, Epic and eClinicalWorks 

• Familiarity with Health Information Exchanges (HIEs) 

• Ability to receive and implement constructive feedback 

Preferred experience:  

• Experience partnering with primary care physicians or working within a physician group to coordinate referrals across multiple care settings 

• Understanding of population health management from the provider and payor vantage point  

Personal Characteristics:  

• An empathetic, humble, and highly conscientious teammate who inspires and motivates others 

• Strong ability to connect with people from all walks of life 

• Curious and committed to continuous learning and growth 

• Excellent communication skills, with strong follow-through and attention to detail 

• A thoughtful problem solver who brings clarity and structure to complex situations 

• A strong representative of Diverge Health's mission, vision, and values 

 This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $155,000-$175,000.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

We are seeking a Health Engagement Specialist to join our team! In this role, you will be responsible for outreaching to patients in need of important preventive care services, including those who may be overutilizing the emergency room or those transitioning from hospitals to home or other care settings. You will play a critical role in assisting such patients in getting connected to the care they need. This is an opportunity to work in a startup fast-paced environment. Successful candidates are sociable, empathetic, and passionate about making a difference in patients’ lives through proactive healthcare solutions.

What you’ll do

As the Health Engagement Specialist, you will play a key role in connecting patients with the care they need. You will need to demonstrate strong communication skills, the ability to overcome objections, and an understanding of the healthcare system. Reporting to the Central Director of Care Operations, you will work closely with internal teams to engage patients and support them gaining access to preventive care services.

Key areas you will add value:

• Conduct a high volume of outbound calls to patients, including many who have not previously encountered Diverge Health.
• Field inbound calls from patients responding to outreach from either Diverge Health or referrals from their primary care provider, or from primary care providers attempting to coordinate patient services with Diverge Health.
• Identify and support patients who are overutilizing the emergency room by guiding them toward more appropriate care options.
• Reach out to patients undergoing care transitions (e.g., from hospital to home following a hospital discharge) to ensure they have follow-up care in place, educate patients about the importance of preventive care and the need for regular visits with their provider.
• Assist patients in scheduling appointments, navigating care options, and resolving barriers to access.
• Build trust with patients and tailor conversations to meet their individual needs.
• Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce).

• Meet or exceed daily outreach and engagement performance metrics.

What you’ll bring

• 1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting
• Strong communication and interpersonal skills with the ability to build trust quickly

• A high level of empathy and compassion for patients from diverse backgrounds

• Comfort working in a fast-paced, evolving environment with shifting priorities

• Problem-solving mindset and ability to think critically when navigating patient barriers to care

• Familiarity with care coordination, preventive services, and transitions of care (preferred)Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Qualities for Success at Diverge Health:

• Empathetic and objective, humble yet highly conscientious.
• Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
• A proactive problem solver with strong critical thinking and execution skills.
• A team player who inspires and motivates others with a commitment to Diverge Health’s mission and values.
• Skilled at connecting authentically with people from all walks of life. 

This is a full-time, non-exempt position with an hourly rate of $27–$29.

We are looking for humble, continuous learners, that feel the weight of their work to join the Diverge team and help us strengthen communities from within! If our current job openings are not a match for your skillset, please submit the application below, and attach your resume. This way, we can reach out if there is a job in the future that is a potential match! 

Personal Characteristics   

• Equally empathetic and objective, humble and highly conscientious; a teammate that inspires and motivates others.   
• Comfort with uncertainty; self-motivated and directed; can manage effectively in high growth, rapidly evolving environments.   
• A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and delivery.   
• Strong representation of the company's mission, vision, and values across all dimensions of internal and external interactions.   
• Strength in authentically connecting with people from all walks of life with empathy and humility.   

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.  

We are seeking a Patient Enrollment Specialist to join our team! In this role, you’ll be responsible for engaging patients referred by primary care providers or health plans to educate them on Diverge Health’s programs and enroll them in care management services. This is an opportunity for someone who is sociable, empathetic, and passionate about making a difference in patients’ lives through proactive healthcare solutions.

What you’ll do

As the Patient Enrollment Specialist, you will play a key role in connecting patients with resources to manage chronic health conditions such as diabetes, hypertension, COPD, CHF, asthma, and mild to moderate depression & anxiety.  You’ll need to demonstrate strong communication skills, the ability to overcome objections, and an understanding of the healthcare system. Reporting to the Director of Central Care Operations, you will work closely with Health Coaches and internal teams to ensure patients are successfully onboarded into Diverge Health’s programs.

Key areas you’ll add value:

• Conduct a high volume of outbound calls to patients referred by primary care providers or health plans.
• Educate patients about the benefits of participating in Diverge Health’s care management programs.
• Address patient concerns and overcome objections to program participation.
• Build trust with patients and tailor conversations to meet their individual needs.
• Schedule follow-up appointments and coordinate patient onboarding with Health Coaches and internal teams.
• Ensure a seamless transition for patients entering Diverge Health’s programs.
• Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce).
• Track outreach metrics and contribute to team performance goals.

What you’ll bring

• 1-2 years of experience doing a high volume of cold outreach via phone calls (healthcare experience preferred)
• Exceptional communication and interpersonal skills with a high level of empathy.
• Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools.
• General knowledge of healthcare system functions (e.g., payers, Medicaid vs. Medicare, FFS).
• Experience in chronic disease management or health care best practices for common chronic illnesses (e.g. asthma) is a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Personal Characteristics:

• Empathetic and objective, humble yet highly conscientious.
• Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
• A proactive problem solver with strong critical thinking and execution skills.
• A team player who inspires and motivates others with a commitment to Diverge Health’s mission and values.
• Skilled at connecting authentically with people from all walks of life. 

This is a full-time, non-exempt, hourly range position of $24-$26 per hour with commission. 

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team.

Special Considerations 

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.