Lead Engineer - DevOps
Experience: 7+ years 10yrs
Location: Bangalore / Coimbatore

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility.

Glimpse of our Team
The core of AppViewX lies within its robust, flexible low code platform which is being built by the architecture team. The team designs ready to consume solutions that efficiently orchestrate and meet the scalable demands of our ever-growing customers. If you are someone who would like to develop solutions using cutting-edge technologies like Kubernetes, Containers and Service Mesh and design this low code platform then this is the right place for you!!

What will you be responsible for?

• Collaborate closely with the Product Engineering team to deliver scalable and reliable solutions
• Participate in end-to-end DevOps initiatives, addressing real-world challenges in network operations
• Work effectively with cross-functional teams to plan, estimate, and execute deliverables
• Apply industry-relevant estimation techniques to support project planning and execution
• Demonstrate strong team collaboration and ownership while driving outcomes
• Continuously learn and adopt new technologies to stay current with industry trends
• Leverage network domain expertise (preferred) to enhance solution design and troubleshooting

What do we require?

• Linux/Unix administration (Redhat/Centos preferred)
• Strong coding skills in Python combined with problem-solving skills
• Experience with AWS/Azure/Google Cloud
• In depth knowledge of Docker containers and Kubernetes.
• Hands-on experience with Helm charts and terraform scripting.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Hands on experience with CI and CD tools (Jenkins, Nexus, Gitlab Etc.)
• Experience in working with microservices environments.
• Strong inclination for automation and test-driven development.
• Strong work ethic and ability to own projects/components

What do we desire?

• Experience with anyone of the web development frameworks (Flask/Django/Bottle) and experience with restful APIs.
• Hands-on experience with Configuration Management tools like ansible/puppet
• Experience in VMware/OpenStack/KVM/Proximo platform management is an added advantage
• Knowledge of Istio, Amazon EKS and GKE
• Working knowledge on NoSQL databases (MongoDB)
• Working Knowledge of ELK, Kibana, Grafana and Hashi Corp Vault/Consul.
• Excellent verbal and written communication skills

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

 AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

 Why AppViewX?

 AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquarters in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Senior Software Engineer
Location: Coimbatore/Bangalore
Experience: 5+ years

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

 Role in developing information systems by studying operations, designing, developing, and installing software solutions, while also supporting and collaborating with the software team.

• Participate in a full software development life cycle. If you are game for it, own an entire module.
• Learn to build highly scalable, low-latency, high-throughput systems that have five 9 availability.
• Work closely with customer advocacy boards, cross-functional teams and engineers to develop the best technical design and approach for new product development/features.
• Handle multiple priorities in a fast-paced environment.
• Innovate & experience working with highly skilled teams in multiple locations with loads of fun.

What do we require?

• Experience in Java skill with excellent data structures, algorithms skills, design pattern & OOPS concept.
• Experience in .Net Skills, Microsoft CSP (C++) and a PKCS#11 library (C) to enable secure and compliant code-signing workflows.
• Experience with client/server, multi-threaded and distributed software.
• Proven design sensibility and the willingness to work in a collective, team-oriented environment.
• Knowledge of Kubernetes and Containers.
• Excellent written and verbal communication skills with the ability to present complex plans and designs.
• Strong reasoning and problem-solving skills under your wing.
• Good presentation, communication and people skills.
• Quick learner, creative, resourceful, and being able to work on your own.

What do we desire?

• Knowledge of database design and database programming using SQL & NO-SQL concepts.
• Familiar and hands-on experience with Managed Kubernetes environments like EKS, AKS, GKE.
• Familiarity on the development and maintenance of a Windows Gateway solution built using C# and .NET Framework to manage CLM and device operations

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

 AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

 Why AppViewX?

 AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

What you’ll do

The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company’s bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users.

Responsibilities

•  Work with merchants, from successful venture-backed startups to well established institutions; evaluating their business models and financial statements
• Help manage Stripe’s portfolio by developing a deep understanding of risk across industries, geographies, and operating models
• Identify differing risks of complex business models and enforce appropriate loss mitigation actions based on your assessment
• Utilize analytics to optimize strategies which can be enforced across Stripe’s portfolio
• Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
• Be a part of building a brand new team and operational culture for Stripe 
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A minimum of 1+ years of experience with knowledge of commercial credit underwriting, financial risk modeling and cash flow forecasting 
• Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks
• Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries
• You excel in analytical thinking and problem solving
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You’re willing to work (no more than) one weekend day each month - you’ll receive a weekday off the following week; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

• Proficiency in SQL or other data analysis tools
• The ability and desire to challenge the status quo

Manager, Salesforce Operations (L2/L3) – BIS

The Manager, Salesforce Operations is responsible for global run operations, production stability, and service delivery for the Salesforce platform across Sales Cloud, Service Cloud, CPQ, and related integrations and services. This role owns L2/L3 operational support, incident and problem management, change governance, and continuous improvement of the Salesforce ecosystem in a 24x7 global delivery model.

You will lead regional support teams, partner closely with business and technology stakeholders, and ensure Salesforce environments are secure, stable, compliant, and scalable to support Kaseya’s growth.

Key Responsibilities

Global Service Delivery & Operations

• Own end‑to‑end Salesforce production operations across global regions.
• Lead L2/L3 support for Salesforce Sales Cloud, Service Cloud and CPQ
• Ensure adherence to SLAs, incident response, and escalation protocols.
• Act as the primary point of accountability for Salesforce availability, stability, performance, and operational health.

Incident & Problem 

• Lead major incident management, including war‑room coordination and executive‑level communication.
• Drive RCA and preventative actions to reduce recurring production issues.
• Partner with Salesforce Support and third‑party vendors to resolve critical production issues efficiently.

Operational Excellence & Governance

• Standardize operational processes aligned to ITIL best practices.
• Define and manage runbooks, SOPs, monitoring, alerting, and on‑call models.
• Drive continuous improvement in MTTR, incident volume reduction, backlog aging, and operational efficiency.
• Ensure compliance with security, SOX, audit, and regulatory requirements.
• Embed security‑by‑design and least‑privilege principles across Salesforce operations.

Platform & Integration Oversight

• Oversee operational stability for:
  • Salesforce core clouds (Sales, Service,CPQ)
  • Custom Apex, Flows, and automations
• Ensure stable integrations between Salesforce and enterprise systems (e.g., NetSuite, MuleSoft, Snowflake, Data Cloud, marketing and billing platforms).
• Monitor and manage scheduled jobs, integrations, platform events, batch processes, and data synchronization pipelines.

Team Leadership & Vendor Management

• Lead, mentor, and develop a high‑performing Salesforce L2/L3 operations team.
• Manage vendor partners and managed service providers, including performance, quality, and cost accountability.
• Support workforce planning, skill development, and shift coverage strategies across global regions.
• Promote a culture of operational ownership, accountability, and continuous improvement.

Required Skills & Expertise

Salesforce Platform Expertise

• Strong expertise in enterprise‑scale Salesforce operations and support.
• Deep understanding of:
  • Salesforce security model, profiles, permission sets, and sharing
  • Production support, troubleshooting, and RCA
  • Change & release governance in regulated environments
• Experience with Apex, Flows, integrations (REST/SOAP), and middleware platforms.

Experience

• 7+ years of Salesforce platform experience in enterprise environments.
• 3+ years in a people or operations management role (L2/L3 support, engineering, or platform operations).
• 5+ years supporting Salesforce production environments.
• Proven experience working with Salesforce Support and third‑party vendors to resolve production issues.
• Experience producing operational metrics, executive dashboards, and incident reports.

Communications & Leadership

• Excellent written and verbal communication skills.
• Strong stakeholder management and executive presence.
• Ability to lead teams through high‑pressure production incidents.
• Proven mentoring and people‑development capabilities.

Education

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Engineering, or a related field.

Preferred Certifications

• Salesforce Administrator, Advanced Administrator, Platform App Builder, or Architect certifications (preferred, not required).

App Framework Team • 80% Backend / 20% Frontend • 8+ Years

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that unifies identity, intelligence, and omnichannel activation into a single platform – powered by trillions of consumer signals and one of the industry’s largest proprietary databases. Our enterprise clients use the Zeta Marketing Platform (ZMP) to personalize experiences at the individual level across every channel.

The App Framework team is building something foundational: an Agentic App Builder platform on top of ZMP that enables teams across Zeta to develop, deploy, and operationalize applications that integrate with ZMP’s core capabilities – identity, intelligence, activation, and measurement. Think of it as the platform that powers the next generation of applications at Zeta, with AI and agentic workflows built into the development experience itself.

As a Lead Full Stack Engineer, you’ll shape the architecture of this platform from the ground up. You’ll partner with product owners and engineering teams across the organization to understand what application builders need, design the backend services and APIs that make it possible, and build the frontend experiences that make it intuitive. You’ll own what you build end-to-end – from requirements through production operations – with a focus on architectural simplicity, developer experience, and operational excellence.

We develop using AI-assisted workflows (Cursor, Claude Code) and ship through continuous delivery. This is a rare opportunity to build a platform that fundamentally changes how applications are created at an enterprise scale.

What you’ll Do:

• Design and build the Agentic App Builder platform – the services, APIs, and developer tools that enable teams to create, deploy, and manage applications on top of ZMP fast and at scale.
• Build intuitive frontend experiences in React/TypeScript that make the platform accessible and productive for application builders.
• Ship continuously and confidently through CI/CD, with observability, resilience and reliability built in from the start.
• Embed AI/LLM capabilities into the platform to enable agentic application development and intelligent automation.
• Use AI-assisted development tools as a core part of your workflow to accelerate delivery while maintaining high quality.
• Collaborate with teams across Zeta to gather requirements, align on integration patterns, and ensure the platform meets real-world application needs.
• Mentor engineers, lead technical initiatives, and help establish the engineering practices and standards for the platform.

What We’re Looking For:

8+ years of software engineering with a track record of building and operating platform-level systems. You’re deeply proficient in at least two of Python, Java, Ruby, or Node.js, with solid React/TypeScript skills on the frontend. You understand what it takes to build developer-facing platforms in the age of AI.

You bring hands-on experience with AWS services and you’re comfortable operating in multi-tenant, compliant environments. Continuous delivery, test-driven development, and agile are disciplines you practice with conviction. You’re already using AI-assisted coding tools and you’re excited about building platforms that leverage agentic workflows.

You’re a strong communicator who thrives on cross-team collaboration. You enjoy working with product owners to define problems, proposing architectures, building alignment, and then delivering. You bring energy and curiosity to your work, and you elevate the people around you.

Nice to Have:

• Experience building agentic developer platforms, internal tooling, or app builder/low-code systems.
• MarTech or AdTech domain knowledge (DSPs, bid stream processing, data-intensive platforms).
• Familiarity with our data stores: MySQL, Snowflake, Aerospike, DynamoDB, S3.
• Experience designing plugin architectures, SDK/API frameworks, or extensible platform systems.

Tech Stack:

Why You’ll Love It Here:

• Build a foundational platform that shapes how every application at Zeta gets created – high-impact, high-visibility work from day one.
• AI-native engineering culture – agentic development is how we build, and you’ll be building the platform that brings it to others.
• Real ownership and autonomy. We trust our engineers to make great decisions and give them the space to do it.
• Collaborative, low-ego team that genuinely enjoys working together and learning from each other.
• Public company (NYSE: ZETA) with strong growth, competitive compensation, equity, and comprehensive benefits.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

As a Senior AI/ML Engineer in our AdTech team, you will be a hands-on individual contributor building and deploying machine learning models and AI-driven features for our advertising platform. You will partner with engineering, product, and data science to deliver production-grade ML for campaign optimization, user personalization, and creative intelligence—operating at large scale and low latency across billions of ad events per day. You will contribute to modern ML/LLM capabilities and agentic workflows that automate and enhance campaign operations, with a strong focus on reliability, performance, and measurable business impact.

Key Responsibilities

• Machine Learning Delivery: Design, implement, and ship scalable ML solutions for core AdTech use cases (targeting, ranking, pacing, measurement). Own features end-to-end from experimentation to production rollout.
• ML System Design: Build and evolve the ML lifecycle—data preparation, training, evaluation, and real-time inference—ensuring models integrate cleanly with ad serving systems and meet low-latency, high-throughput requirements.
• Technical Contribution: Contribute to the AI/ML technical roadmap by evaluating tools and techniques (including deep learning, LLMs, and retrieval/feature systems). Make pragmatic trade-offs with an eye toward maintainability and operational excellence.
• AI & Agentic Applications: Develop and integrate LLM-powered features and agentic workflows that assist with campaign workflows such as audience insights, bid/budget recommendations, and creative generation—within well-defined guardrails.
• Cross-Functional Collaboration: Work closely with engineering, product, and data science partners to translate marketing objectives into ML-driven solutions, define success metrics, and deliver iterative improvements.
• Performance & Reliability: Operate ML services in a high-concurrency, latency-sensitive environment. Optimize inference paths, implement monitoring/alerting, manage model drift, and ensure safe deployment practices (A/B testing, canaries, rollbacks).
• Mentorship & Best Practices: Mentor and support other engineers through code/model reviews and knowledge sharing. Champion engineering rigor in testing, observability, documentation, and reproducible ML workflows.

Required Qualifications

• 5+ years of experience in software engineering and/or applied machine learning, with a track record of shipping ML systems to production.
• Experience designing and building high-throughput, low-latency services or data pipelines for large-scale applications.
• Working knowledge of the programmatic advertising ecosystem (DSP/SSP/RTB) is a plus; strong adjacent experience (recommendation, ranking, marketplaces) is also valued.
• Proficiency in at least one of Java, Go, or Python for backend services and ML tooling.
• Hands-on experience with ML frameworks (PyTorch or TensorFlow) and common modeling approaches (classification, ranking, embeddings, deep learning).
• Experience with big data and streaming frameworks (e.g., Spark, Kafka) for processing and analyzing large datasets.
• Experience deploying ML to cloud environments (preferably AWS) and operating services at scale.
• Familiarity with data stores (SQL/NoSQL) such as PostgreSQL/MySQL, Cassandra/DynamoDB, Redis, etc.
• Familiarity with containerization/orchestration (Docker, Kubernetes) and CI/CD practices.
• Strong communication skills and ability to collaborate across disciplines; comfort explaining technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience with Large Language Models (LLMs) and generative AI applied to advertising (e.g., ad copy generation, creative optimization, or personalized messaging).
• Experience designing and implementing agentic workflows that support autonomous or semi-autonomous decision-making with strong safety/observability guardrails.
• Experience with model serving and optimization for real-time inference (latency-critical environments).
• Familiarity with modern data lake and table formats (e.g., Apache Iceberg, Apache Hudi) for managing large-scale analytical datasets.
• Knowledge of microservices architecture and event-driven design patterns in distributed systems.
• Contributions to open-source projects, publications, or speaking engagements that demonstrate thought leadership in AI/ML are a plus.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

Job Title: Manager – Finance (Indirect Cost Analysis & Reporting)

Location: Bangalore

Department: Finance
 

Role Summary:

We are seeking a dynamic and experienced Manager to lead a team of 18 finance professionals. The role involves overseeing AP Operations, Indirect cost finalization, variance analysis, Balance Sheet Review and comprehensive financial reporting across monthly, quarterly, and annual cycles. The ideal candidate will possess strong stakeholder management skills and a proven track record in driving process improvements within a finance function.

 Key Responsibilities:

• Lead and manage a team, ensuring high performance and professional development.
• Finalize indirect costs, accruals and ensure accurate allocation across business units.
• Review and analyse indirect cost variances, providing actionable insights.
• Oversee monthly, quarterly, and yearly financial reporting, ensuring timeliness and accuracy.
• Collaborate with key stakeholders including entity controllers, business leaders, and business finance teams.
• Drive continuous process improvements to enhance efficiency and accuracy in financial operations.
• Ensure compliance with internal controls and financial policies.
• Support audits and respond to queries related to AP Operations, indirect costs and reporting.
• Balance sheet schedules review & clearing open items

Qualifications & Experience:

• Chartered Accountant (CA)
• 5+ years of relevant experience in finance, with at least 3 years in a managerial role. 

• Good understanding of indirect cost accounting, accruals, balance sheet and variance analysis.
• Proven experience in stakeholder management and cross-functional collaboration.
• Excellent analytical, communication, and leadership skills.
• Proficiency in financial systems and tools

The Team:

As an Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As an Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 4+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.
• Healthcare & LifeSciences experience is a big plus for this role

The Role:

• As an Applied Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude and don’t shy away from complex problems. Leverage cutting edge AI technologies to rapidly build creative prototypes in customer hackathons solving business critical problems
• Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale enabling a fundamental shift in business operations from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform
• Proof projects: End-to-end execution of business-critical Proof-of-Value projects, incl. architecture and deliver secure, scalable LLM/agent systems with RAG, tools, and guardrails; integrating with enterprise data, identity, and compliance frameworks.
• Ensure Successful Project Outcome: Applied AI Solution Engineer stay involved with projects until agreed value & adoption thresholds are reached
• Specialize in Domains or Industries: To scale knowledge across the organization Applied AI Solution Engineers specialize in domains (e.g. supply chain) and industries

The qualifications you need:

• 3-5 years of experience leading technical pre-sales, including defining AI roadmaps, building compelling ROI/TCO business cases and prototyping of machine learning and generative AI solutions.
• Understanding of generative AI techniques like RAG, few shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning that are used to build high-impact use cases like intelligent chatbots and automated text processors.
• Understanding of business processes across sectors (such as Supply Chain or Finance) with the ability to translate high-level business needs into specific AI use cases.
• Good knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies.
• Strong presentation skills to both internal and external stakeholders (including executives), whether whiteboarding sessions or formal readouts and demos.
• Bachelor’s Degree required, Masters Degree in computer science, engineering, mathematics or related fields, or equivalent work experience preferred.

Nice to have (big plus):

• Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails.
• Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.
• Experience in deploying and monitoring models at scale across major cloud platforms (AWS Bedrock, Azure AI, GCP Vertex)

Senior Database Solution Architect - MS SQL  (US/EST timezone)

Job Overview

As a Senior Database Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long term impact with their technical knowledge and position of influence with prospects and customers.

Key Responsibilities

• Serve as a subject matter expert on Rubrik’s data protection and data security solutions, focussed on database workloads deployed either on-prem or in the cloud.
• Act as a trusted advisor on assigned opportunities, aligning Rubrik’s technology and roadmap with customer business objectives.
• Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences.
• Support customers based in North America; must be comfortable working in the US Eastern Time Zone (ET) timings: 5:30 PM to 2:30 AM
• Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs.
• Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes.
• Proactively identify technical challenges and architect creative solutions to overcome sales barriers.
• Translate complex customer requirements into clear, actionable technical strategies.
• Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik’s solutions.
• Evangelize Rubrik’s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs.
• Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands.
• Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders.'

Qualifications

• 10+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud.
• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience.
• Core expertise: Deep technical proficiency in the following areas:
• MS SQL Server: Architecting and managing large scale high-availability and disaster recovery (HADR) solutions. Including extensive experience with Always On Availability Groups (AG), Failover Cluster Instances (FCI), and log shipping.
• Cloud DBs: Design and management of Azure SQL, Azure SQL MI or Amazon RDS/Aurora or GCP CloudSQL
• Secondary Competencies: Proficiency or working knowledge of
• NoSQL/Distributed: MongoDB, Apache Cassandra.
• Relational DBs: Oracle, IBM DB2, Informix, PostgreSQL.
• Containerized DBs
• Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript.
• Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions.
• Experience conducting benchmarks and performance testing on enterprise systems (preferred).
• Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators.
• Strong cross-functional collaboration skills with sales, engineering, and product management.
• Exceptional communication skills, including compelling presentations and clear, concise writing.
• Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software.
• Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy.
• Flexible and willing to travel (approximately up to 20%) for client meetings and site visits.
• Work location: Bengaluru, India

About Karya:

Why was Karya on the cover of the Time Magazine , highlighted by Satya Nadella , and invited to present its work to Sundar Pichai one on one? 

In part, because Karya is on a mission to provide AI enabled earning and learning opportunities to communities with high talent, but low access to opportunities. Karya achieves this while also delivering high quality, timely, and price competitive data to its clients.

Karya builds high quality datasets for large companies like Google and Microsoft, while providing ethical work opportunities and fair wages to its workforce.

Karya’s workers make nearly 20 times the Indian minimum wage and through our one-of-a-kind digital work platform, we have delivered over 40 million digital tasks and have positively impacted over 100 thousand workers. In the coming years, our goal is to rapidly scale our impact by bringing economic opportunities to millions of underserved users in India. With a rapidly growing global presence, we are also looking to expand our client base in the Indian market by partnering with leading Indian enterprises.

About the Role:

We are looking for a Lead Product Designer to shape how technology creates meaningful, dignified opportunities for low-income and historically excluded communities. At Karya, design is about reimagining who technology is built for, and who gets to participate in the AI economy. You will lead the design of products that work in low-resource environments, across languages, and for users with diverse levels of digital access and literacy.

This is a leadership role combining hands-on design, team building, and deep collaboration across product, technology, and field operations.

Why This Role Matters

At Karya, we are building systems where communities are not just users, but contributors to the technologies shaping the future.

Design plays a critical role in ensuring that these systems are accessible, inclusive, and truly representative.

What You Will Do

Design for Inclusion & Real-World Contexts

• Design experiences that work in low-bandwidth, low-literacy, and multilingual environments
• Build products that reflect the realities of low-income and underserved communities, not idealized users
• Champion localization beyond translation - including cultural, linguistic, and contextual relevance
• Simplify complex systems into intuitive flows that are accessible to first-time or intermittent digital users

Lead & Grow the Design Function

• Set clear goals, priorities, and design direction aligned with product and impact outcomes
• Manage and mentor a team of designers across UI, UX, and research
• Create a culture of craft excellence, critical thinking, and continuous learning
• Establish scalable design systems and processes

Drive End-to-End Product Design

• Own the design of mobile-first and web-based products from concept to execution
• Create flows and prototypes grounded in strong UX principles
• Balance speed and quality in a fast-moving, impact-driven environment

User Research & Field Learning

• Lead user research across diverse geographies and communities
• Conduct usability testing, field visits, and participatory design exercises and enable junior designers to do the same
• Translate insights into product decisions grounded in real user behavior

Cross-functional Collaboration

• Work closely with Product, Engineering, and Operations teams to ship impactful solutions
• Bridge the gap between product thinking and community realities
• Work closely with the Design Researcher to design user research studies

Experimentation & AI-driven Design

• Explore and integrate AI-assisted design workflows into product development
• Design for human-in-the-loop systems and AI-enabled platforms
• Continuously experiment with new approaches to improve accessibility, efficiency, and impact

What We’re Looking For

Experience & Skills

• 5-7 years of experience in product design, with experience leading designers
• Strong portfolio demonstrating work across mobile and web applications
• Deep understanding of UX principles, interaction design, and visual design
• Hands-on experience with user research and usability testing
• Proven ability to collaborate across disciplines

Mindset & Orientation

• Strong bias toward building for inclusion, not just scale
• Sensitivity to the needs of low-resource and underserved communities
• Curiosity about language, culture, and how people interact with technology in constrained contexts
• Comfort working in ambiguity and translating complex problems into simple, usable solutions
• Interest in AI, ethical data systems, and human-centered AI workflows

Nice to Have

• Experience designing for multilingual or regional-first products
• Exposure to low-bandwidth or offline-first design patterns
• Experience working with field teams, NGOs, or community-driven programs
• Familiarity with AI products or human-in-the-loop systems

What We Offer

• Flexible leave and vacation policy

• Remote / hybrid work options

• Insurance as per industry standards

• Access to leaders in technology and social impact

• Meaningful work at the intersection of AI, design, and equity

Karya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.

Role Overview

At JazzX, we are building a modern cloud-native platform ecosystem focused on scalability, reliability, automation, security, and developer self-service. Our platform leverages Microsoft Azure, Cloudflare, AI/LLM-driven operations, and Agentic workflows to automate infrastructure management, deployment operations, incident response, platform intelligence, and customer instance lifecycle management.

We are looking for a highly experienced Staff Platform Engineer to lead the architecture, automation, scalability, and operational maturity of our platform infrastructure and engineering ecosystem. This role requires deep expertise across cloud infrastructure, distributed systems, networking, DevOps, platform engineering, security, and intelligent automation.

As a senior technical leader, you will drive platform strategy, define engineering standards, mentor engineers, and build highly scalable and resilient systems that improve developer productivity, operational efficiency, security, and customer experience.

Platform Architecture, Engineering & Reliability

• Architect and build scalable, secure, and highly available cloud-native platforms on Microsoft Azure
• Design and manage infrastructure automation using Terraform, GitOps, and Infrastructure as Code (IaC)
• Build and improve CI/CD systems, deployment orchestration, environment provisioning, and self-service developer platforms
• Design secure networking and authentication systems using Cloudflare, API gateways, private networking, and Zero Trust principles
• Drive platform reliability, scalability, observability, security, and operational excellence across production environments
• Lead incident management, root cause analysis, operational governance, deployment reliability, and resiliency improvements
• Build AI/LLM and Agentic operational workflows for troubleshooting, automation, operational insights, and intelligent platform management
• Improve operational efficiency through automation, intelligent tooling, anomaly detection, and cloud cost optimization
• Strong hands-on coding experience in Python, Go, or modern programming languages with strong system design and problem-solving fundamentals
• Deep understanding of cloud-native architectures, distributed systems, networking, CI/CD, infrastructure automation, and platform engineering principles
• Experience building internal developer platforms, self-service systems, operational tooling, and AI-assisted engineering workflows
• Strong understanding of SDLC, DevOps practices, Agile methodologies, release governance, and production operational models
• Strong troubleshooting and debugging skills across infrastructure, cloud, deployment, networking, and application layers

Technical Leadership & Collaboration

• Partner with engineering, architecture, security, and product teams to define platform standards and long-term technical strategy
• Improve developer experience, platform adoption, deployment reliability, and operational maturity across teams
• Lead architecture discussions, operational reviews, and production readiness initiatives
• Mentor engineers and drive engineering best practices across platform and infrastructure domains
• Drive engineering culture around automation, scalability, reliability, operational excellence, and platform standardization
• Strong communication, collaboration, stakeholder management, and technical leadership skills

Experience

• 10+ years of experience in Platform Engineering, Infrastructure Engineering, DevOps, SRE, or Cloud Engineering
• Extensive experience managing large-scale production environments on Microsoft Azure
• Experience with Kubernetes, container platforms, GitOps, Terraform, and cloud-native systems
• Experience building enterprise-grade CI/CD and deployment automation platforms
• Experience driving operational excellence, observability, reliability engineering, and infrastructure automation initiatives
• Experience leading cross-functional technical initiatives and mentoring engineers
• Experience with AI/LLM workflows, coding agents, and intelligent automation systems is a strong plus

Technical Skills

Cloud & Infrastructure

• Microsoft Azure, Azure Networking, VNet, NSG, Load Balancer, Private Endpoints, Azure Kubernetes Service (AKS), Azure Container Apps, Azure API Management, Azure Entra ID, Azure Monitor and Log Analytics

Infra, DevOps, Automation and Building Platform

• Terraform,GitHub Actions / Azure DevOps, CI/CD Pipeline Design, Infrastructure as Code (IaC), GitOps, Python / Go any programming language

Networking & Security

• Cloudflare Gateway / WAF, API Security, Authentication & Authorization, SSO Integration (Okta, Entra ID), Network Security and Zero Trust concepts

Observability & Operations

• Monitoring and Alerting, Logging and Tracing, Incident Management, Root Cause Analysis, Reliability Engineering

AI & Platform Intelligence

• LLM-based operational workflows, Agentic automation systems, AI-assisted incident analysis and remediation, Intelligent anomaly detection and operational insights

Nice To Have

• Kubernetes ecosystem tools, Service Mesh, Vector databases, MCP/Agentic orchestration frameworks, FinOps and cloud cost optimization tools

Role Overview

At JazzX, we are building a modern cloud-native platform ecosystem focused on scalability, reliability, automation, security, and developer self-service. We leverage Microsoft Azure, Cloudflare, AI/LLM-driven operations, and Agentic workflows to simplify infrastructure management, deployment automation, incident response, and platform operations across multiple environments and customer instances.

We are looking for a highly skilled Senior Platform Engineer who can design, build, automate, and operate large-scale cloud platforms while driving engineering excellence across infrastructure, networking, security, CI/CD, observability, and platform automation.

This role requires strong hands-on technical expertise, ownership mindset, system thinking, and the ability to collaborate across engineering, DevOps, security, and product teams.

Platform Engineering & Operational Excellence

• Design, build, and operate scalable, secure, and highly available cloud infrastructure on Microsoft Azure
• Build and manage platform services including networking, authentication, CI/CD, observability, deployment automation, and self-service systems
• Develop reusable Infrastructure as Code (IaC) frameworks using Terraform, GitOps, and modern automation practices
• Design secure network architectures including VNets, private networking, routing, WAF, API gateways, and Zero Trust principles
• Build automated deployment, environment provisioning, and multi-instance platform management workflows
• Improve platform reliability, operational stability, monitoring, alerting, logging, tracing, and incident response processes
• Drive operational automation, platform resilience, release governance, rollback strategies, and deployment reliability
• Build developer productivity tooling and self-service workflows for platform operations and environment management
• Contribute hands-on using Python, Go, or modern programming languages to build scalable systems, internal platforms, and automation frameworks
• Apply strong system design, distributed systems, troubleshooting, and problem-solving skills across cloud, network, deployment, and infrastructure layers
• Leverage AI/LLM-driven workflows, coding agents, and Agentic systems to improve operational efficiency, automation, incident management, and platform intelligence
• Drive cloud cost optimization, usage visibility, anomaly detection, and operational efficiency initiatives
• Strong understanding of SDLC, DevOps, Agile methodologies, release governance, production operations, and Site Reliability Engineering (SRE) practices
• Strong ownership mindset with focus on scalability, automation, reliability, operational excellence, and developer productivity

Collaboration & Leadership

• Partner with engineering, security, architecture, and product teams to define platform standards, operational processes, and long-term technical strategy
• Work closely with application teams to improve platform adoption, deployment reliability, and developer experience
• Collaborate with security teams to implement authentication, authorization, governance, compliance, and operational security standards
• Participate in architecture reviews, production readiness reviews, operational planning, and incident management discussions
• Mentor engineers and contribute to platform engineering best practices, technical standards, and documentation
• Drive technical discussions and contribute to platform modernization and intelligent automation initiatives

Experience

• 6+ years of experience in Platform Engineering, DevOps, SRE, or Cloud Infrastructure Engineering
• Hands-on experience managing production-scale Azure environments and enterprise-grade CI/CD systems
• Experience working with Kubernetes, cloud-native platforms, infrastructure automation, observability, and distributed systems
• Experience supporting multi-environment and multi-tenant platform operations at scale
• Experience with AI-assisted engineering workflows, operational tooling, or intelligent automation systems is a strong plus
• Strong communication, collaboration, and technical leadership capabilities

 Technical Skills

Cloud & Infrastructure

• Microsoft Azure, Azure Networking, VNet, NSG, Load Balancer, Private Endpoints, Azure Kubernetes Service (AKS), Azure Container Apps, Azure API Management, Azure Entra ID, Azure Monitor and Log Analytics

Infra, DevOps, Automation and Building Platform

• Terraform,GitHub Actions / Azure DevOps, CI/CD Pipeline Design, Infrastructure as Code (IaC), GitOps, Python / Go any programming language

Networking & Security

• Cloudflare Gateway / WAF, API Security, Authentication & Authorization, SSO Integration (Okta, Entra ID), Network Security and Zero Trust concepts

Observability & Operations

• Monitoring and Alerting, Logging and Tracing, Incident Management, Root Cause Analysis, Reliability Engineering

AI & Platform Intelligence

• LLM-based operational workflows, Agentic automation systems, AI-assisted incident analysis and remediation, Intelligent anomaly detection and operational insights

Nice To Have

• Kubernetes ecosystem tools, Service Mesh, Vector databases, MCP/Agentic orchestration frameworks, FinOps and cloud cost optimization tools

Why Join Us

At JazzX AI, you have the opportunity to become an integral part of a pioneering team that is pushing the envelope of AI capabilities to create an autonomous intelligence driven future. We champion bold innovation, continuous learning, and embrace the challenges and rewards of crafting something genuinely groundbreaking.

Your work will directly contribute to pioneering solutions that have the potential to transform industries and redefine how we interact with technology. As an early member of our team, your voice will be pivotal in steering the direction of our projects and culture, offering a unique chance to leave your mark on the future of AI.

We offer a competitive salary, equity options, and an attractive benefits package, including health, dental, and vision insurance, flexible working arrangements, and more.

We are an equal opportunity employer and celebrate diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Toast is looking for a Staff Machine Learning Engineer to serve as a technical linchpin for our AI Platform team. At the P4 level, you aren't just deploying models; you are designing the fundamental infrastructure that enables dozens of teams to build, deploy, and monitor AI at scale. You will act as a force multiplier, mentoring senior engineers and setting the architectural standards for our MLOps lifecycle—from feature stores and automated retraining to high-performance inference at the edge.

About this Roll*:

• Architectural Leadership: Design and lead the evolution of a unified MLOps platform that supports diverse needs across Toast, ensuring high availability, scalability, and security of ML services.
• Engineering Excellence: Champion and institutionalize best practices for CI/CD for ML (MLOps), automated testing, and infrastructure-as-code (Terraform).
• Cross-Functional Synergy: Lead collaborative efforts across Data Engineering, DevOps, and Product teams to bridge the gap between model prototyping and production-grade reliability.
• Strategic Roadmapping: Partner with leadership and Product Managers to define the 1-2 year technical vision for AI infrastructure, prioritizing long-term stability over short-term fixes.
• Operational Ownership: Set the standard for observability and incident response for ML systems, driving root-cause analysis for complex system failures.
• Mentorship: Actively mentor P2 and P3 engineers, fostering a culture of technical rigor and continuous learning.

Do you have the right ingredients*?

• Education: Bachelor’s or Master’s degree in Computer Science, AI, or a related technical field.
• Experience: A minimum of 10-12+ years of professional software engineering experience, with at least 6-7 years specifically focused on productionizing and scaling ML systems at the enterprise level.
• Core Tech Stack: Expert-level proficiency in Python, Scala, or Java/Kotlin. Extensive experience with PySpark and high-performance computing.
• Generative AI & LLMOps: Proven track record of taking LLM applications from research to production, including experience with Vector Databases, LangChain/LangGraph, and A2A protocols.
• System Design: Superior ability to design distributed systems that handle millions of requests with sub-second latency.
• Experience with microservice based architecture, preferably with AWS tooling (SageMaker, DynamoDB, Athena, Glue, etc.)
• Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration, MLflow
• Profound knowledge of model deployment, orchestration (Apache airflow, Prefect), scaling, and managing CPU/GPU resources efficiently. 
• Exceptional problem-solving, analytical skills and the ability to tackle complex problems with a critical thinking approach. 
• Outstanding communication and interpersonal skills, coupled with a demonstrated ability to work collaboratively within a team environment.
• Foundational knowledge in statistical concepts (e.g. classification, regression, etc) and deep learning algorithms (e.g. CNN, RNN) is desirable

Bonus Ingredients (The "Staff" Edge)

• Data Strategy: Experience implementing enterprise-grade Feature Stores (e.g., Tecton, Feast) and real-time streaming frameworks like Apache Flink or Ray.
• Full-Stack Visibility: Ability to dive into the UI/UX layer (React) or deep into the kernel/networking layer to debug performance bottlenecks.

Open Source/Community: Contributions to relevant open-source projects (MLflow, Kubeflow, etc.) or a history of speaking at industry conferences.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

The Manager, Quality Systems & Operations (QSO) is responsible for leading the day-to-day operation, governance, and continuous improvement of the organization’s Quality Management System (QMS) within a regulated clinical technology environment. This role serves as the operational backbone (“engine room”) of the Quality & Compliance function and ensures quality processes are efficient, inspection-ready, risk-based, and aligned with the needs of a clinical trial software / technology-enabled services organization.

The Manager, QSO will oversee core quality system processes including document control, SOP lifecycle management, training administration and effectiveness support, quality events and CAPA management, quality metrics and management reporting, and cross-functional process improvement initiatives. This role partners closely with Product, Engineering, Information Security, Operations, Client Services, Audits & Assurance (AA), and Systems & Regulatory Compliance (SRC) to support GxP expectations, customer requirements, and operational excellence.

KEY TASKS & RESPONSIBILITIES

➢ Quality Management System (QMS) Ownership

• Own the administration, maintenance, and continuous improvement of the enterprise QMS supporting a clinical trial software / vendor services environment.
• Manage controlled documentation processes including SOPs, policies, work instructions, templates, validation documentation, and periodic reviews.
• Ensure document control practices meet internal governance, client expectations, and applicable GxP / computerized systems requirements.
• Maintain version control, approvals, archival, training linkage, and retention controls for quality records.

➢ Quality Operations / Day-to-Day Oversight

• Serve as operational lead for daily quality system workflows, requests, escalations, and prioritization.
• Ensure timely execution of quality deliverables including document approvals, event reviews, CAPA follow-up, training assignments, and management reporting.
• Coordinate core quality activities across business and technical functions in a fast-paced SaaS / vendor setting.

➢ Quality Events, Investigations & CAPA

• Oversee quality events including deviations, incidents, customer quality issues, audit observations, system/process nonconformances, and supplier quality concerns as applicable.
• Manage CAPA lifecycle from initiation through closure, including root cause analysis, action tracking, due dates, evidence review, and effectiveness verification.
• Facilitate governance reviews for aging items, repeat issues, overdue actions, and systemic trends.
• Support quality investigations involving validated systems, software releases, data integrity concerns, or service delivery issues.

➢ Training Program Support & Effectiveness

• Support administration of the quality training program and learning compliance processes.
• Ensure role-based training matrices align with regulated responsibilities and controlled procedures.
• Provide guidance on training effectiveness assessments, retraining triggers, and onboarding quality training.
• Monitor completion rates, overdue training, and training-related KPIs.

➢ Metrics, KPIs & Management Reporting

• Develop and maintain enterprise quality dashboards, KPIs, and trend reports.
• Report on QMS health including document control cycle times, CAPA status, training compliance, audit observations, quality events, and recurring risks.
• Use data to identify improvement opportunities and inform management review activities.

➢ Continuous Improvement / Operational Excellence

• Identify opportunities to streamline, automate, and mature quality processes while maintaining compliance.
• Lead initiatives to improve user experience and adoption of quality systems/tools.
• Support implementation, configuration, or enhancement of electronic QMS (eQMS), LMS, issue management, and workflow tools.

➢ Cross-Functional Partnership

• Partner with Product, Engineering, DevOps, Security, and Operations teams to embed practical quality controls into business processes.
• Collaborate with Audits & Assurance (AA) on internal/external audit readiness, observations, and remediation.
• Collaborate with Systems & Regulatory Compliance (SRC) on GxP requirements, supplier/customer obligations, validation governance, and regulatory commitments.
• Support client due diligence requests, quality questionnaires, and customer audits as needed.

➢ Other duties as assigned

Education & Experience

➢ Bachelor’s degree in Life Sciences, Quality, Engineering, Computer Science, Business, or related discipline preferred
➢ 12+ years of experience in Quality Systems, Quality Operations, Compliance, or related roles within a regulated environment preferred
➢ Experience in a clinical trial software vendor, SaaS healthcare technology, CRO, life sciences technology, eClinical, or related GxP-supporting organization
➢ ASQ, Six Sigma, ISO, GxP, or related certifications preferred

Professional Skills

➢ Working knowledge of GxP principles, computerized systems controls, data integrity expectations, and risk-based quality management
➢ Experience supporting customer audits, supplier audits, or regulatory inspections preferred
➢ Experience managing CAPA, investigations, document control, training systems, and quality metrics
➢ Strong communication, organization, and stakeholder management skills
➢ Familiarity with CSV / CSA concepts and validation documentation for regulated systems preferred

Technical Skills

➢ Experience using electronic QMS platforms and workflow systems
➢ Experience with tools such as Qualio, Veeva, MasterControl, TrackWise, Jira, or similar platforms preferred

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary 
Location: India, Payoneer office
Hybrid
Full-time

We’re looking for a motivated, detail-oriented junior professional to own the day-to-day operations behind our pricing and packaging processes. In this role, you will consolidate work that is currently distributed across teams and regions and manage it end to end—handling requests, validating inputs, coordinating approvals, governance checks, ensuring accurate setup and timely delivery. You will also use analytics to track progress and performance, monitor key trends, and share insights that help us improve execution and scale.

This is a strong entry point into Payoneer’s Pricing team and the broader high-tech environment—ideal for someone eager to learn, comfortable with hands-on execution, and excited to grow as we scale the function and automate over time.

What you’ll do

• Own the day-to-day pricing and packaging operational flow from start to finish
• Be the main point of contact for GTM operational requests related to pricing, packages, and commercial agreements
• Collect and validate inputs (customer details, deal terms, required fields), ensuring nothing is missing
• Coordinate approvals and governance checks based on defined policies and process standards
• Manage agreement and contract workflow coordination, including version control and readiness for signature
• Work closely with Sales, Customer Success, Deal Desk, Salesforce Admins, and configuration teams to unblock issues and keep work moving
• Ensure accurate setup and configuration in systems and tools, followed by final quality checks

• Use analytics to track package performance and adoption by segment and region (e.g., win rate, ARR, NRR), and share insights to improve execution and the offering.

• Document manual steps and recurring issues to help simplify the work and prepare for automation
• Preform analytical analysis on package financial impact customer base ,service adoption such as win rate , ARR, NRR LTV, winning use cane revenue and more

Who you are

• 1–3 years of experience in revenue/business/ sales operations, operations, analytics or a related field
• Comfortable working with data and analytics tools (Excel, Google Sheets, Looker or similar)
• Experience with Salesforce, contract management, or pricing/configuration tools is a plus
• Highly organized with a strong attention to detail and a drive to bring structure to ambiguous situations
• A team player who enjoys cross-functional collaboration and can work effectively across multiple regions and stakeholder groups
• Proactive, self-motivated, and genuinely excited to get your hands dirty and build something
• Eager to grow in a high-tech environment ,this is a great entry-level opportunity for the right candidate

#LI-ST3

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Reports To

Software Engineering Manager

We are seeking a Senior Software Engineer to play a vital role in developing our Energy Management platform. In this influential position, you will help shape, build, and sustain a robust suite of micro-services. Your work will significantly affect our long-term technical

strategy. This role demands practical experience in every stage of microservice development, including architecture design, coding, deployment, and monitoring.

What You Will Be Doing

• As a member, you will participate in major initiatives and opportunities, demonstrating your well-rounded skills in communication, technology, and execution to bring a project from inception to general availability for customers.
• You will play a key role in designing industry-leading standards and solutions to develop new solutions and scale ChargePoint to support real-time communication with millions of charging stations.
• As part of the Energy Management team, you will represent Cloud services by executing initiatives in collaboration with cross-functional teams such as Product, Embedded Platform, Quality, Support, and Operations.
• Your goal is not only to resolve their concerns but also to work with them to define and build better solutions. You will work on code directly impacting the business, including developing and maintaining real-time Energy Management solutions that optimise EV charging efficiency.
• Additionally, you are expected to improve the team by contributing to code reviews, documentation, and the development process. You will also champion organisational principles by helping to define and uphold them.

Requirements

• 4+ years of experience building back-end software
• Hands-on with JVM Language is a must, such as Java/Kotlin
• Working experience with Spring Boot, Kafka, and Kubernetes,
• Working experience with modern software architecture components (e.g. Distributed Systems, Containerization, Micro Services, Observability, etc.)
• Working experience in one of the cloud providers (AWS, GCP, Azure, etc.)
• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering, and Math)
• Good in CS fundamentals - data structures, algorithm design, problem-solving, and complexity analysis.

Personal/Leadership Attributes

• Voices opinions and presents a clear rationale. Uses data or factual evidence to influence.
• Learns the organisation’s vision statement and decision-making framework.
• Able to understand how the team and personal goals/objectives contribute to the organisation’s vision.
• Completes assigned tasks on time and with high quality.
• Has the ability to break down problems and estimate time for development tasks.
• Identifies opportunities for innovation and offers new ideas. Takes the initiative to experiment with new software frameworks
• Adapts to new environments and changing requirements. Pivots quickly as needed. When coached, responds to need & seeks info from other sources.

Location

Bengaluru, India

The Team:

As a Lead Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As a Lead Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 9+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.

Scopely is looking for a Software Engineer to join the Casino team in Bangalore on a hybrid basis!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

With 30M+ downloads, Grand Casino is home to slots, bingo, cards, and more!  Team members are distributed across the globe with hubs in Bengaluru, Tel Aviv, Barcelona, among others

What You’ll Do

As a Software Engineer, you will be responsible for the implementation of game functionality as per design documents and specifications. Additionally, you will provide inputs on design and architecture keeping in the mind the best practices for development.

• You will communicate with all the team members to establish a pipeline and integrate art assets, taking into account the game roadmap.
• You will work closely with the game designers and artists to enable the designers and artists to express their creativity within the game.
• You will assist your project lead by providing regular feedback on implementation issues and possible improvements to game design.
• You will actively suggest and implement the best solutions in the development process and in the game systems. Also, you will address bugs and other technical issues identified for subsequent release.
• You will be responsible for technical documentation.

What We’re Looking For 

• 2+ Year’s experience with Mobile/Unity3D platform and ecosystem.
• Strong at solving logical problems & C# programming.
• Good knowledge of computer science fundamentals & concepts.
• A natural flair for writing well-structured, optimal, and maintainable quality code.
• Basic understanding of programming best practices.
• Good communication skills.
• Familiarity with build systems.
• Knowledge of using version control systems like Git.
• Experience using debugging and profiling tools.
• Familiar with mobile native languages like objective-c, Java, C++, etc.
• Passionate about games, especially in playing mobile games.
• Experience or hands-on use of AI tools is a plus.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Sr. Analyst BI, based out of Gurgaon who will:

• Lead end-to-end campaign measurement and performance reporting, from data ingestion and cleaning to the final delivery of insights.
• Develop, build, and maintain sophisticated, scalable dashboards in platforms like Tableau, Power BI, or Looker to provide actionable visuals for stakeholders.
• Analyze campaign performance to uncover deep insights, identify optimization opportunities, and build compelling data-driven narratives.
• Lead projects focused on the improvement and automation of reporting workflows and dashboarding solutions.
• Establish and enforce best practices for data quality, visualization, and insight delivery within the campaign analytics function.
• Provide guidance and mentorship to junior analysts on reporting best practices, technical skills, and analytical techniques.
• Work closely with business stakeholders to understand their analytical needs and translate them into technical specifications and reporting strategies.
• Evaluate and recommend new tools and technologies to enhance our campaign reporting and analytics capabilities.

Skills and Experience:

If this opportunity looks right for you, we are looking for candidates who have:

• Bachelor’s degree in computer science, Information Technology, Engineering or related field.
• 3+ years of experience in data analysis, business intelligence, or campaign reporting/analytics, with demonstrated experience in leading projects or mentoring.
• Visualization Platforms: proficiency with data visualization platforms is essential (Power BI, Tableau and/or Looker).
• Proficiency in SQL, Excel, and Python/R
• Expert in data visualization and storytelling; able to craft compelling narratives that drive action.
• Experience in a commerce media or digital marketing agency is a plus.
• Excellent problem-solving, communication, and project management skills.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Job Title: Associate Software Engineer, AI
Location: Bangalore
Reports to: Sr. Manager, AI/ML

A quick snapshot…

As an Associate Software Engineer, you’ll be working on developing robust solutions across next-generation AI/GenAI based products and solutions. As a critical member of our team, you will play a pivotal role in enhancing our design, development, and continued enhancement of our features along with writing unit & integration tests to ensure features never break.

Why it’s a big deal…

This is one of the critical roles under the AI team within Engineering. You will possess deep technical expertise as a AI engineer and a strong commitment to participate in the entire AI development lifecycle, including data collection, preprocessing, model training, evaluation, and deployment. This role works on multiple technologies and databases to make sure the product development moves towards rapid development, rich controls, more scalable, and better security.

Are you the person we’re looking for?

Related Experience. You should have at least 6 Months of experience in the software industry as a AI Engineer and the technical requirements necessary to design, develop, test and implement solutions.

Technical Skills. You’re likely to have proficiency in AI development technologies such as Python, FastAPI, PyTest, Celery and other Python frameworks and familiarity with AI/ML, GenAI, and MLOps concepts.  You also possess good understanding with object-oriented programming, concurrency, design patterns, and REST APIs. Your familiarity with CI/CD tooling such as Terraform and GitHub Actions and frameworks like LangChain, LangGraph, and databases like SQL and NoSQL such as MongoDB, MSSQL, or Postgres. Understanding of Data Structure & Algorithm analysis and its usage in scalable software design.

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues most expediently.

Education. A bachelor’s degree in engineering or equivalent.

Here’s what will give you an edge…

Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.

Strong troubleshooting skills and logic based thinking is your forte. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role.

Clear, deliberate, and collaborative communicator. You don’t just engage in collaborative discussions, you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstanding. It’s what sets you apart from the rest.

Exposure to mature SDLC practices. Understanding of Agile methodologies. Experience with unit testing, code coverage, and security scan tools. Proficient in working with source control tools like GitHub/Bitbucket.

#LI-RT1

Scopely is looking for a Game Design Director to join the GSN Casino team! The position can be based in Barcelona, Spain, Bangalore, India or Tel Aviv, Israel.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

With a rich portfolio of free-to-play slots, video poker, video bingo, blackjack, and more, GSN Casino combines the classic casino atmosphere with innovative features and gameplay. Our games offer endless entertainment with daily bonuses, exciting quests, and massive jackpots.

What You’ll Do:

• As the Design Director, you will lead the creative vision and execution for GSN Casino, ensuring the game is engaging, innovative, and aligns with our strategic goals. Collaborating with a multidisciplinary team, you will oversee all aspects of game design, from concept to release and beyond.
• Collaborate with the General Manager, the Director of Product, and other senior leaders within the Casino Division to develop a strategy and roadmap for the games' development that aligns with the division’s business goals.
• Ensure the design team owns and drives a cohesive vision for the game’s look, feel, audio-visuals, and overall player experience.
• Research, document, and communicate competitive trends in casual games, the social casino industry, and real-money gaming.
• Develop a culture of continuous improvement and innovation, pushing the game studio to meet or exceed the experiences and production values of land-based casino games.
• Partner with the Analytics and Player Insights teams to A/B test features, game designs, and slot themes, optimizing for important metrics.
• Mentor and develop junior game designers, providing mentorship, feedback, and support to help them grow professionally.
• Develop and promote standards for both the player experience and the game design process.

About You:

• Possess 10+ years of experience in designing and/or producing successful mass-market casual games, preferably with experience in the social casino market.
• Have experience in leading game design teams, demonstrating outstanding self-motivation and innovation.
• Exhibit creativity with an outstanding approach to addressing persistent challenges, contributing to existing products, and turning challenges into opportunities.
• Demonstrate outstanding communication skills, effectively bridging the gap between the business and creative aspects of the division.
• Capable of multitasking and leading multiple projects simultaneously.
• Able to translate ideas into actionable projects.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!     

Project Coordinator, Corporate Responsibility (India)

Location: Bengaluru, India

Department: Corporate Responsibility 

Experience Level: Early-to-mid Career 

The Opportunity

Smartsheet is looking for a Project Manager to join our global Corporate Responsibility team. Based in Bengaluru, you will be a key operational driver, supporting both our global initiatives and local India-specific programs. You will sit at the intersection of data management, global project coordination, and local community impact, ensuring our Corporate Social Responsibility (CSR) Inclusion work is tracked, measured, and executed with excellence.

This role reports to the VP, Corporate Responsibility.

What You’ll Do

• Project Management: Manage multiple complex workstreams across the CSR and Inclusion functions, moving projects from ambiguity to execution while maintaining a high degree of organizational rigor.
• Global Operations & Tracking: Serve as the primary administrator for our global  Employee Resource Group (ERG) and volunteer program tracking tools. You will maintain consistent outreach to ERG leads and volunteer coordinators to ensure high-quality data input, program visibility and operational support across both initiatives.
• Smartsheet Solutions: Act as the team’s subject matter expert for Smartsheet, building and maintaining the sheets, reports, and dashboards that power our global metrics and impact reporting.
• India CSR & Inclusion: Support Bengaluru-specific volunteerism and inclusion efforts, helping to grow Smartsheet's footprint and employee experience in the region.
• Stakeholder Collaboration: Coordinate effectively with global teams and local Bengaluru-based employees, balancing the tactical needs of the business with a deep understanding of the employee volunteer experience.

What You’ll Bring

• Systems Aptitude: High proficiency in Smartsheet (or a similar project management system) is core to this role. You should be comfortable building complex reports and dashboards.
• Project Management Excellence: Proven ability to track and manage multiple workstreams simultaneously in a fast-paced environment.
• Domain Expertise: Previous experience in Corporate Social Responsibility (CSR) or Inclusion.
• Strategic Growth Mindset: An understanding of the global corporate landscape and the ability to grow with the role as it evolves.
• Operational Compassion: A "doer" mentality with the ability to navigate the complexity of a global business while showing compassion for the employee volunteers who drive our programs.
• Legal Awareness (Preferred): Exposure to or knowledge of Section 135 of the Companies Act 2013 (India’s CSR law) is a significant advantage, particularly experience working within this legal landscape or with NGOs in this capacity.
• Ambiguity & Data: A mix of tactical execution and analytical data management, with the comfort level to operate effectively when processes are still being defined.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

About The Role

The Digital Marketing Specialist supports the execution and optimization of Smartsheet’s global paid demand programs across paid social and search channels. This is an execution-focused role designed for an experienced paid media professional who enjoys working hands-on with campaigns, data, and creative, and who wants to grow their skills within a performance-driven marketing organization.

You will work closely with the Senior Manager of Demand Generation and cross-functional paid media team members to ensure campaigns are built accurately, launched on time and then continue optimization of those campaigns to drive maximum ROI.

What You’ll Do

Paid Media Execution

• Setup, launch, and manage paid campaigns across paid social (e.g., LinkedIn Ads) and paid search (Google Ads, Microsoft Ads).
• Manage audience segmentation, campaign structuring, budget pacing, and creative rotation to hit demand generation targets.
• Optimize campaigns to drive maximum ROI based on performance data and inputs from the Senior Manager and paid media leads.

Creative Testing & OPtimization

• Upload and manage ad creative, copy variations, and campaign assets across platforms.
• Run A/B tests across ads, audiences, and formats, report on performance make recommendations for future changes
• Ensure campaigns follow naming conventions, QA standards, and documentation guidelines to enable accurate measurement

Landing Page & Web Support

• Support updates to campaign landing pages within Smartsheet’s CMS (Drupal), including content updates and QA.
• Partner with web and content teams to ensure pages are properly linked, tracked, and aligned with campaign goals.
• Identify and troubleshoot issues related to landing pages and conversion tracking.

Performance Monitoring & Reporting

• Conduct performance analysis, flag issues and translate complex data into clear, actionable insights for senior leadership and stakeholders.
• Develop and maintain reports and dashboards showcasing Paid Media performance and impact  in partnership with Marketing Operations and Analytics.
• Monitor campaign results and identify performance trends to inform ongoing optimization.

Operational Excellence

• Follow established workflows, processes, and QA checklists.
• Define, document, and champion operational best practices, workflows for the paid media team.
• Stay current on platform updates and evolving paid media best practices.
• Participate in other key initiatives in support of the department KPIs
• Other role responsibilities as assigned.

What You Bring

• 5+ years of experience in digital marketing, paid media, or performance marketing in a B2B environment
• Hands-on experience with paid social and/or paid search platforms (LinkedIn Ads, Google Ads, Microsoft Ads) executing and managing campaigns
• Experience with paid media targeting, bidding, budgets, and creative testing.
• Comfort working with data and performance metrics, with ability to turn data into actionable optimizations.
• Experience supporting or updating landing pages in a CMS (Drupal preferred).
• Strong attention to detail and ability to follow structured processes.
• Clear communicator with a collaborative, team-oriented working style.
• Interest in developing deeper expertise in paid media and demand generation.
• Fluency in English and eligibility to work in India on an ongoing basis.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. As the Intelligent Work Management Platform, we are redefining the velocity of work by uniting people, data, and AI to move businesses forward. We don’t just automate tasks; we eliminate execution silos and turn strategic vision into measurable enterprise impact. We’re creating a space to think big and take action, because when challenge meets purpose and AI-powered execution meets human ingenuity, that’s magic at work. It’s what we show up for every day, helping organizations not just keep up with change, but thrive because of it.

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Manager AI/ML Ops Engineering, who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Focus on team members and coaching them to play to their strengths, grow and deliver peak performance
• Lead and mentor a team of AI/ML Ops engineers and operations specialists.
• Define and govern solutions for AI/ML operations, ensuring scalability, cost-efficiency, and reliability
• Develop and maintain standardized AI/MLOps workflows, including CI/CD/CT (Continuous Integration/Continuous Delivery/Continuous Training) pipelines
• Delegate and harness the aggregate strength of your team.
• Focuses on individual and team needs to foster a positive culture consistent with Smartsheet values.
• Actively helps individuals and the overall team to set priorities and focus on delivery of commitments
• Review team's designs and provide feedback on deployment safety, resilience, scale, performance, and security
• Lead and facilitate cross-team interactions, communication, and dependencies
• Ensure all changes are fully tested before being deployed
• Ensure deployment plans are well-considered and include appropriate scalability and load tests
• Work with stakeholders to align AI projects with business strategies.
• Ensure all AI/ML Ops solutions adhere to regulatory compliance, security, and ethical guidelines
• Drive Engineering and Operational excellence initiatives
• Perform other duties as assigned
  
  

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Experience building teams through recruiting and retention
• Experience in Leading and Mentoring a team of ML engineers and operations specialists.
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

We're looking for a Marketing Automation Specialist to join our Marketing Operations team. In this role, you'll be the primary owner of driving communication from our Marketo instance - building, optimizing, and maintaining the automated and batch communications that power our marketing engine. You'll also work across a broader stack including Zoom Events, Salesloft, and Salesforce to ensure seamless campaign execution and reliable data flow across systems.

This is a hands-on, high-volume production role for someone who is deeply fluent in Marketo and comfortable operating across a modern B2B marketing tech stack

This role requires the flexibility to work a swing shift (9:00 am - 6:00 pm on three days and 1:00 pm - 10:00 pm twice a week) allowing for essential real-time overlap with our US office

You Will:

Marketing Campaign Operations (Marketo)

• Own the day-to-day administration and production within our Marketo instance, serving as the internal subject matter expert
• Design, build, and optimize automated nurture programs, batch email campaigns, smart campaigns, and segmentation logic
• Manage all campaign operations including email builds, landing pages, forms, tokens, and A/B testing
• Ensure database hygiene, deliverability best practices, and compliance with data privacy regulations (GDPR, CAN-SPAM)
• Maintain performance reports and dashboards in partnership with BI to track program effectiveness.

Webinar Production + Management (Zoom Events)

• Support technical setup and execution of webinars and virtual events in Zoom Events, including registration, integrations, and post-event automation
• Ensure attendee and engagement data flows accurately into Marketo and Salesforce for follow-up nurture and attribution tracking
• Analyze event performance and contribute to optimization of the virtual event program

Cross-Functional Collaboration

• Act as the go-to resource for campaign managers, demand gen, and SDRs on Marketo best practices and marketing technology questions
• Document processes, workflows, and system configurations to ensure continuity and scalability
• Evaluate and recommend improvements to the marketing tech stack as business needs evolve

Strong Project and Stakeholder Management 

• Manage prioritization and input from business owners across the organization. 
• Maintain SLAs and processes to ensure we produce high quality, timely work for our stakeholders within our Smartsheet program management environment. 

You Have:

• 3–5 years of experience in marketing operations or marketing automation in a B2B SaaS environment
• Deep, hands-on Marketo expertise that includes: program building, smart lists, lead scoring, tokens, API integrations, and reporting; Marketo Certified Expert (MCE) strongly preferred
• Solid working knowledge of Salesforce CRM, including campaign management, lead management, and reporting
• Experience with Zoom Events or a comparable virtual event platform
• Familiarity with Salesloft or a comparable sales engagement tool
• Strong understanding of B2B lead lifecycle, funnel management, and demand generation principles
• Sharp attention to detail and a genuine commitment to clean, reliable data and email sends
• Strong communication and collaboration skills across marketing, sales, and operations teams

Nice to Have

• Experience with BI or reporting tools such as Tableau
• Familiarity with UTM tracking, attribution modeling, or revenue operations frameworks

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI & Data Governance Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Develop and enforce AI&Data governance frameworks, including bias detection, explainability, and model lifecycle management
• Ensure adherence to data privacy laws and security regulations, managing risks in AI and data pipelines
• Implement data lineage, metadata, data management, and quality frameworks
• Implementing tools to track data from its source to the final AI output. If a model breaks, you need to know exactly which data point caused the drift
• Define roles for data custodians, users, and AI developers, promoting transparency and fairness.
• Partner with Legal, Data Engineering, and Security teams to embed security and privacy into AI workflows and data products
• Implement governance tools (e.g., Collibra, Informatica) and automate audit procedure
• Oversee data stewardship to ensure data accuracy, integrity, and privacy throughout its lifecycle
• Designing and enforcing the rules for how data is collected, stored, and used—specifically focusing on data privacy (GDPR, CCPA) and AI regulations (like the EU AI Act).
• AI Ethics & Bias Mitigation: Establishing "Responsible AI" standards. This involves auditing models for algorithmic bias, ensuring transparency (Explainable AI), and managing the ethical implications of automated decision-making
• Risk Management through Identification of Shadow AI (unauthorized use of AI tools) and managing the risks associated with third-party LLM providers
  
  

You Have:

• Experience in AI Governance across foundational pillars like AI Organization, Legal, Regulatory Compliance, Ethics, Transparency, Interoperability, Data/AIOps Infrastructure, AI protection and Security
• AI Risk Assessment & Management, Auditability & Transparency, AI Policy Development
• Databricks AI Governance Framework (DAGF), Databricks Security Framework (DASF), MLFlow, Unity Catalog, RAG Governance
• Programming languages like Python and SQL
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• In-depth understanding of AI, GenAI, LLMs, data quality assessment, and metadata management.
• Regulatory Knowledge in GDPR, EU AI Act, and industry-specific regulations (e.g., HIPAA, Financial Services)
• Lineage Tracking with automatic capture of end-to-end data flow (from ETL to BI/AI) to understand dependencies.
• Auditability with centralized logs to allow compliance teams to monitor access and usage of data and AI models
• Knowledge of tools for Model Auditing towards Bias detection,, monitoring, and mitigating bias
• Understanding of data masking, encryption, and SOC2
• Certifications like CIPP (Privacy), CDMP (Data Management), or specialized AI ethics certifications is preferable
• Enterprise SaaS software solutions with high availability and scalability
• Legally eligible to work in India on an ongoing basis

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI/ML Ops Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines
• Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable
• CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools
• Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms
• Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable
• Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.
• Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable
• Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users
• Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.
• Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.
• Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Perform other duties as assigned

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Solution handling large scale structured and unstructured data from varied data sources
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• Working with Product engineering team to influence designs with data, AI and analytics use cases in mind
• In depth experience in System design, AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI/ML Ops Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines
• Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable
• CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools
• Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms
• Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable
• Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.
• Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable
• Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users
• Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.
• Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.
• Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Perform other duties as assigned

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Solution handling large scale structured and unstructured data from varied data sources
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• Working with Product engineering team to influence designs with data, AI and analytics use cases in mind
• In depth experience in System design, AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture.  Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

The People Systems team engineers and operates platforms that support the employee lifecycle, including HR, payroll, learning, and talent systems.  We balance deep platform configuration with extensibility, integrations, and data integrity to deliver reliable, compliant systems that scale with the organization.

As a Sr. HR Systems Engineer on the People Systems team, you will operate as a technical leader within the People & Culture (P&C) domain, owning complex, high-impact engineering work that extends beyond traditional application configuration. This role focuses on building scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation that support the full employee lifecycle and enable the business to operate with accuracy, speed, and insight. You will work at the intersection of enterprise platforms, custom engineering, and data, helping evolve People Systems from primarily UI-driven administration into a product-grade, engineering-led capability within Product Engineering.

This role is suited for a senior engineer who is comfortable working across configuration, code, integrations, and data - and who enjoys solving ambiguous, cross-functional problems in a regulated enterprise environment.

You Will:

• Act as a senior technical owner within the People Systems domain, responsible for designing and delivering complex solutions across Workday, integrations, and supporting platforms
• Lead engineering efforts related to People data flows, including hire-to-retire lifecycle events, data synchronization, and downstream consumption by Finance, Security, and Analytics
• Design and implement custom extensions and integrations using tools such as Workday Studio, APIs, middleware, or AWS-based services
• Partner with Integrations and Automation teams to build event-driven, automated People workflows (e.g., joiner/mover/leaver, access provisioning, data updates)
• Own the technical design and implementation of People-related integrations and data contracts, ensuring reliability, auditability, and clear ownership
• Contribute to People reporting and analytics initiatives by enabling high-quality, well-modeled People data for BI, compliance, and workforce insights
• Identify opportunities to reduce manual People operations through automation, configuration-as-code patterns, and reusable components
• Provide technical leadership and mentorship to other People Systems engineers, reviewing designs and code and setting quality standards
• Partner closely with Product Managers, HR stakeholders, Security, and Compliance to translate People domain needs into robust technical solutions
• Participate in on-call rotations and operational ownership for People Systems, ensuring reliability and rapid issue resolution

You Have:

• 6-8 years experience building and supporting enterprise systems, with deep exposure to HR/People platforms such as Workday
• Experience extending enterprise platforms through custom development, APIs, middleware, or platform-specific tooling (e.g., Workday Studio or similar)
• Strong understanding of system-to-system integrations, data modeling, and event-driven workflows
• Comfort working across both UI-driven configuration and code-based solutions
• Experience operating in environments with compliance, audit, and security requirements (SOX, ITGC, access controls)
• Ability to lead technical initiatives independently and make sound architectural decisions
• Strong communication skills and comfort collaborating with non-technical stakeholders
• Experience mentoring engineers and raising the technical bar of a team
• Experience with People data analytics, reporting pipelines, or workforce metrics
• Familiarity with identity lifecycle management and security integrations tied to HR systems
• Experience building internal tools or automations that support HR or People Operations teams
• Exposure to cloud platforms (AWS), scripting languages, or automation frameworks
• Experience working in Product Engineering organizations rather than traditional IT

Smartsheet is hiring a Senior Machine Learning Operations Engineer to architect our machine learning production lifecycle. Your mission is to maintain and deploy ML models to a scalable, reliable, and secure production environment. You will design and maintain the infrastructure, automation, and monitoring systems that ensure our AI products are high-performing and cost-effective.

You will report to our Director, Analytics Engineering & Data Governance and work from our Bangalore, India office. 

You Will:

Model and Pipeline Automation 

• Automate the deployment and retraining of ML models, from training through to production inference, by building and managing complete CI/CD/CT (Continuous Training) pipelines, adhering to MLOps best practices. 
• Build, fine-tune, or use pre-trained LLMs, deep learning models or traditional machine learning models.
• Evaluate and recommend AI or ML solutions for the product using any combination of vendor solutions and/or custom-built models.

Governance & Compliance

• Implement model versioning, lineage tracking, and auditing to ensure compliance with security and ethical standards.

Performance Monitoring

• Continuously monitor the health and performance of production machine learning models, proactively identifying and correcting model drift, staleness, and performance degradation. 
• Incorporate user feedback for iterative improvements and manage necessary model retraining cycles.

Cross-Functional Collaboration

• Act as the "glue" between Data Scientists (who build models) and Software Engineers (who consume them).
• Partner effectively with software engineers, product managers and business functions to integrate the machine learning solutions across smartsheet.

Architecture and Infrastructure Management

• Provision and manage scalable cloud infrastructure using Infrastructure as Code (IaC).
• Provide architectural guidance and mentorship to a team consisting of ML engineers, data scientists and analytics engineers.
• Distill complex ML concepts into easy-to-follow technical documentation.

You Have:

• 5+ years of experience with creating, deploying and scaling machine learning solutions in a cloud environment (eg. AWS, GCP, Azure) and ability to use tools such as SageMaker, Glue, Lambda, Docker etc. to create ML models and data pipelines. 
• 7+ years of programming experience in languages used in AI/ML (eg python, scala etc)
• 4+ years of experience in developing deep learning and traditional ML models using common frameworks like pytorch, tensorflow, huggingface, scikit-learn etc.
• Strong applied data science skills - ability to recognize data patterns, understand how and when to use various machine learning approaches (eg. supervised/unsupervised learning, deep learning etc.), and evaluate the performance of ML algorithms. 
• Proven ability to remain up-to-date with the latest advancements in Generative AI approaches (eg. OpenAI, LangChain, Stable Diffusion APIs).
• Experience developing, documenting, and supporting REST APIs
• A degree in Computer Science, Engineering, or a related field or equivalent practical experience.

We are seeking an experienced and highly motivated Senior Accounting Manager to lead our accounting and finance operations for our growing team in India. This individual will be the primary point of contact for all accounting and finance matters in the region, ensuring the accuracy, integrity, and timeliness of our financial reporting.

The ideal candidate will have extensive experience with Indian GAAP and US GAAP and a proven ability to collaborate with global and cross-functional teams. This role is critical in supporting our local operations and ensuring full compliance with all local statutory and regulatory requirements.

You will:

• Serve as the main point of contact for local accounting matters, supporting the India Country Manager and local operational teams within the CFO organization.
• Lead India's accounting operations by managing the outsourced accounting firm to ensure a timely, accurate, and successful monthly close process.
• Guarantee financial integrity by ensuring all financial reporting is accurate and compliant with US GAAP, Indian GAAP, and internal company policies.
• Oversee month-end activities, including the review and approval of all key journal entries, balance sheet reconciliations, and intercompany transactions for the India entity.
• Drive financial analysis by conducting in-depth monthly reviews of the India entity's financials with the international accounting team, providing clear analysis and substantive support for all figures.

• Lead the end-to-end financial statement audit process for the India entity, serving as the primary liaison with external auditors.
• Ensure full tax compliance by partnering with the tax team on all local requirements, including Income Tax audits, GST, TDS reporting, transfer pricing, and other intercompany entries.
• Manage external relationships, acting as the key point of contact for external vendors, banks, tax authorities, and other regulatory bodies.
• Provide technical expertise on complex financial reporting issues and the application of technical accounting rules under Indian GAAP.

• Support regional growth and planning by collaborating with the FP&A team on financial forecasting, annual budgeting, and long-range planning.

• Drive scalable solutions by proactively identifying opportunities for process improvement and leading the implementation of new systems.
• Develop the financial infrastructure by defining, implementing, and maintaining robust systems, procedures, and policies to ensure accurate accounting data reporting for India.
• Support global projects by partnering with other finance teams on projects or tasks as assigned.

You have

• Bachelor’s degree in Accounting, Finance, or a related field is required; Chartered Accountant (CA) is strongly preferred. 
• 8+ years of progressive accounting experience.
• A combination of public accounting (Big 4 preferred) and private industry experience is highly desirable.
• Demonstrable experience managing accounting operations for a multinational company's subsidiary in India.
• Deep expertise in both Indian GAAP and US GAAP and strong understanding of Indian tax regulations (GST, TDS, Income Tax).
• Experience managing audits in India.
• Proficiency with large-scale ERP systems (Netsuite,Oracle or SAP) and Microsoft Office, especially Excel.
• Excellent communication (written and verbal) and interpersonal skills.
• Proven ability to work effectively with remote teams and stakeholders across different time zones.

Smartsheet is looking for a highly technical leader to head our India-based Service Desk and IT Automation operations. This is a working manager role that requires both hands-on technical execution and team leadership. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, and deep systems integration.

This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers.

You Will

IT Automation & Architecture

• Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently
• Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement
• Mentor team on automation best practices and review technical designs before deployment

Team Leadership & Execution

• Manage India-based Service Desk team with daily coordination with US managers
• Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Lead new employee onboarding sessions

Hands-On Technical Contribution

• Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues
• Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management
• Create and maintain knowledge base articles and process documentation

Security & People Development

• Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks
• Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent

You Have

Experience

• 8+ years in IT engineering or Service Desk operations, including automation engineering experience
• 4+ years managing or leading technical support teams in matrixed or distributed organizations
• Proven track record delivering cross-functional projects with technical ambiguity

Technical Skills

• Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows
• Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations
• Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf
• Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks

Work Style

• Excellent English communication skills; self-motivated with strong follow-through
• Comfortable balancing hands-on technical work with management in a US-directed, India-based structure
• Flexible to accommodate daily cross-timezone coordination (India ↔ US)
• Degree in Computer Science, Engineering, or equivalent practical experience
  
  

Working Relationship Model:

Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers

Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.

As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. 

At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. 

You will report to a Sr Support Manager within the Global Support team. 

Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 

• 70% People management, career development & coaching
• 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs

You Will: 

• Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure 
• Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues
• Own and drive performance and customer outcomes through the delivery of SLAs and KPIs 
• Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences 
• Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies 
• Execute to meet targets of strategic goals set by Support Leadership 
• Perform regular case reviews and quality assessments of your team 
• Actively engage in the release readiness process and assist with evaluating new features and changes
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities 
• Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted
• Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps
• Promote continuous improvements through recognition and feedback within the team
• Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration
• Other duties as assigned 

You Have: 

• 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors
• 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving 
• Experience with frontline management and working with or leading global teams preferred
• Experience in coaching, mentoring, managing, and evaluating performance of individual contributors
• Excellent end-user interaction and strong written and verbal communication skills
• Leadership skills and proven track record as a resource for other team managers
• Demonstrated ability to work independently and take ownership of issues or challenges
• Ability and desire to learn and develop new skills quickly and grow along with a leading global software product

Smartsheet is looking for an experienced IT Automation Engineer to drive automation initiatives, streamline operations, and influence infrastructure decisions. With thousands of employees and complex enterprise systems there is lots of opportunity to make a meaningful impact and reduce manual effort through intelligent automation within Smartsheet. You are curious, have strong scripting and systems integration skills and the ability to communicate technical solutions effectively. You will work primarily with IT and Security teams and will be a part of Smartsheet's IT Operations team.

You Will:

• Identify repetitive Tier 1 tasks and leverage scripting and workflow tools to fully automate them, streamlining operations and driving key performance metrics such as ticket resolution time and automation coverage.
• Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
• Write and maintain robust PowerShell and Python scripts for endpoint management and service maintenance tasks.
• Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.

You Have:

• 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
• Strong grasp of ITSM processes and experience working with APIs for integration.
• Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
• Experience with tools like PowerShell, Python, Intune, and Active Directory.
• Analytical mindset, strong problem-solving skills, and discipline in technical documentation.

Smartsheet is looking for an experienced Data Engineer to support and accelerate the productivity of our Go-To Market organization. In this role, you will work with Data Engineers to help build scalable and reliable data and reporting infrastructure. You will partner with Analytics decision-makers as part of a collaborative, motivated team. Your work will be instrumental in helping our Sales partners optimize their pipeline, increase retention, and close deals.

Our ideal candidate is curious and displays an ability to translate abstract data requests into actionable data solutions . To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions.

You Will:

• Help to create, evolve, and maintain the reporting infrastructure for the Sales organization to facilitate data across the organization
• Partner with engineering, data science, and other analytics teams to build scalable analytics solutions with a focus on reporting capabilities
• Mine large datasets to ensure data accuracy and completeness for reporting purposes   
• Analyze and monitor data for anomalies, with a focus on data quality and consistency within reports     
• Develop and maintain key performance indicators (KPIs) to track sales performance, pipeline health, and other critical metrics   
• Automate report generation and distribution to improve efficiency
• Provide technical expertise and guidance to junior analysts on data extraction, transformation, and loading (ETL) processes and reporting best practices
• Ensure data governance and data integrity across all reporting tools and platforms
• Proactively identify and propose improvements to existing reporting processes and systems
• Be a mentor and leader to the more junior analysts on the team
• Perform other duties as assigned

You Have:

• Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics)
• 5+ years of experience in an analytics/engineering role with increasing responsibility
• Experience in Cloud and SaaS go-to-market (GTM)
• Expertise in SQL and preparing data for analysis, modeling, and visualization
• 3+ years of experience using Python for data analysis / automation 
• 3+ years of experience with dbt core
• 3+ years of experience with Git (Gitlab, Github etc.) and CI/CD concepts like branching, merging, Code Reviews etc. 
• Demonstrated experience with a modern engineering tech stack (Airflow, AWS, Docker etc.) 
• Experience working with a business intelligence tool like Tableau, PowerBI, Looker, etc.

Nice To Have:

• Experience building ML models
• Proficiency with Tableau preferred
• Experience with statistics (time series analysis, cluster analysis, multivariate analysis)
• Experience publishing and presenting data and findings to executives and non-data users

Automation is the key to creating highly reliable and secure large-scale software systems. Are you someone who engineers solutions to problems rather than simply fixing the same thing over and over again? Can you protect Smartsheet against attackers?

We are looking for a Senior DevSecOps Engineer to join our global Security Operations team. In this critical role, you will be a leader in maturing our security and reliability posture by treating both as software engineering challenges. You will engineer and operate a highly reliable, scalable, and defensible production environment, directly impacting our ability to deliver a world-class service to our customers 24/7. This is a unique opportunity to blend deep expertise in Site Reliability Engineering (SRE) and modern Security Operations, working at the intersection of infrastructure, automation, and security to build a platform that is resilient and secure by design.

You Will:

• Engineer Secure and Resilient Infrastructure: Design, build, maintain, and improve secure, scalable, and highly available infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like Terraform, Kubernetes, and Helm.
• Automate Proactive Security: Engineer and automate threat detection, incident response, and vulnerability management processes. You will build the tools and workflows that allow us to respond to threats at machine speed.
• Secure the Software Development Lifecycle: Architect and secure our CI/CD pipelines, integrating automated security tooling (SAST, DAST, SCA) to provide developers with fast, actionable feedback.
• Master Container Security: Manage, operate, and secure our container orchestration platform (Kubernetes), implementing best practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS Benchmarks or DISA STIG.
• Lead Incident Response: Act as a technical lead during security and reliability incidents, driving resolution and conducting blameless post-mortems to engineer preventative solutions.
• Drive Automated Compliance: Implement and automate technical controls to ensure continuous compliance with frameworks such as FedRAMP, SOC 2, and ISO 27001.
• Mentor and Lead: Serve as a subject matter expert for security and reliability, mentoring other engineers and championing a culture of operational excellence and security ownership across the organization.

You Have:

• 8+ years of progressive experience in technology, with at least 5 years in a hands-on senior role such as Site Reliability Engineering, DevOps, or Security Engineering.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent industry experience.
• Expert-level proficiency in at least one major cloud provider, preferably AWS, with deep knowledge of core infrastructure and security services.
• Expert-level proficiency with Infrastructure as Code, particularly Terraform.
• Expert-level proficiency in a scripting or programming language such as Python, Go, or Ruby, with a proven history of building automation and custom tooling.
• Deep experience with containerization and orchestration technologies (Kubernetes), including securing containerized environments.
• Proficiency with the modern security operations toolchain, including SIEM, EDR, and vulnerability scanning technologies.
• Experience integrating security tools (SAST, DAST, SCA) into CI/CD pipelines.
• A critical thinker with a proven ability to troubleshoot complex problems in high-pressure production environments.
• Excellent verbal and written communication skills and a collaborative spirit. This will include fluency in English.

Nice to Have

• Advanced industry certifications such as CISSP, CISM, OSCP, or cloud-specific security certifications.
• Experience with compliance frameworks like FedRAMP, ISO27001, SOC2.

We're looking for a Technical Program Manager to join our expanding Product and Innovation team. This position will manage Programs that span the entire Product, Engineering and UX organizations. Interactions with and presentations to Engineer teams, Engineering leaders, Product leaders, Executives and third party vendors will be common. We are looking for a Technical Program Manager who can bridge communication between technical teams and product focused groups and leaders.

This position will report to the Director, Technical Program and Operations. 

You will:

• Coordination, monitoring and reporting within the enterprise and external partners
• Project planning and support for our engineering teams
• Design processes that scale to support our rapidly growing business
• Develop schedules, adhere to milestones and keep other team members on task
• Recognize and prioritize issues, and collaborate for timely resolution
• Identify risk factors, develop and execute mitigation plans
• Drive regular status updates to ensure transparency and maximize efficiency
• Facilitate open communication among differing personalities and work styles
• Perform other duties as assigned 

You have:

• 4+ years of experience in Project Management, Program Management, Change Management, or experience leading large organization-wide programs
• Experience managing cross-departmental processes
• Experience leading successful projects from start to finish
• A talent for empathizing with employee and customer challenges, with a focus on user experience
• Critical problem solving skills to navigate complex issues, manage partners, all while being a great team-player
• Excellent written and verbal communication skills
• Experience in a high-growth company 
• Business related degree, or equivalent experience
• Legally eligible to work in India on an ongoing basis 
• Fluency in English is required 

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Principal Data & AI/ML Ops Engineers, who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. 

You Will:

• Data Architecture and Design: Designing and overseeing the architecture of scalable and reliable data platforms, including data pipelines, storage solutions, and processing systems
• Data Modelling and Management:Developing and implementing data models, ensuring data quality, and establishing data governance policies
• Data Pipeline Development: Building and optimising data pipelines for ingesting, processing, and transforming large datasets from various sources
• Performance Optimisation: Identifying and resolving performance bottlenecks in data pipelines and systems, ensuring efficient data retrieval and processing
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Data Security and Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Perform other duties as assigned

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Solution handling large scale structured and unstructured data from varied data sources
• Experience in building and maintaining data platform systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure ensuring scalability, reliability, efficiency and security
• Working with Product engineering team to influence designs with data, AI and analytics use cases in mind
• In depth experience in System design involving large Petabytes of data with Databricks Lakehouse
• Experience in modern AI/Data infrastructure patterns, Semantics layer Organizing data for AI agents (metadata, context)
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python, SQL, and potentially Java or Scala
• Exposure to Snowflake and Data pipeline frameworks like Airbyte/Airflow is preferable
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Driving engineering excellence initiatives
• Legally eligible to work in India on an ongoing basis

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior Software Engineers who crave variety and ownership. Whether your expertise is in front-end, back-end, test automation, ops, or infrastructure, you’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. 

You Will:

• Work on all areas of the software from front end, back end, cloud infrastructure and test automation
• Drive high standards within the team for all internal services and open source tooling/libraries we maintain
• Deploy service and infrastructure changes frequently in a lean agile environment using full CI/CD
• Contribute in all aspects of product development: idea generation, customer engagement, planning, design, prototyping, execution, shipping, and operational excellence
• Collaborate with a team of passionate, engaged engineers, and with cross-functional teams that include product managers, UX designers, UX researchers, and more
• Actively mentor more junior engineers, showing how to balance customer delivery while holding high coding, service, and cloud infrastructure standards
• Apply different approaches to problem solving and help validate your ideas and those of your teammates
• Strategically apply and champion AI tools within your team's domain to improve project execution, system design, quality, and debugging, leading adoption of AI best practices and driving measurable productivity gains
• Help define success for yourself, your team, and the features you help to conceive, build, and ship
• Perform other duties as assigned

You Are:

• 7+ years of experience in Backend / Fullstack development
• Proficient with at least one of the following: Golang, Java, Node.js
• Familiar with algorithms, data structures, and coding best practices
• Curious, and always want to get to the bottom of why things work the way they do
• A supportive leader. You want to help people get unstuck, and can easily recognise that teams are more effective when colleagues look for opportunities to help one another.
• A great communicator. You can break a concept down based on your audience, whether they’re technical or non-technical - and your medium, whether it’s verbal, in prose, or in code
• A builder who takes pride in your craft and works toward quality
• An empathic individual who can help translate customer feedback and needs into features that solve problems
• Someone who views bugs, mistakes, and compiler errors as opportunities to learn
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

You Have:

• Experience with distributed systems at scale
• Understands event-driven architecture’s principles, advantages and limitations, and can apply it appropriately
• Hands-on experience with Kinesis, Kafka, or similar
• Experience with Go or other C-like languages such as Java
• Experience with improving large-scale event processing systems is desirable
• Experience with database log streams e.g. MS-SQL Transaction Logs, MySQL Bin Logs is desirable
• Experience with stream processing frameworks such as Flink, Spark, or other is desirable
• Squad lead or team lead experience is desirable

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

• Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

• Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.
• Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.
• Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.
• Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

• Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

#LI-hybrid

Required Skills and Experience:

• 7+ years of experience in network engineering roles
• Relevant experience or certification (e.g. CCNP or JNCIP Data centre, Enterprise or Service provider)
• Strong knowledge of BGP, OSPF, routing policies, and network troubleshooting
• Strong understanding of TCP/IP, DNS, NAT, routing, switching, and load balancing
• Hands-on experience with Cisco networking platforms
• Ability to troubleshoot layer 2 (ARP and MAC address tables as well as LACP and MC-LAG)
• Ability to troubleshoot DNS problems
• Experience with common network cabling
• Kubernetes CNI (Calico, Cilium)
• Cloud & Hybrid Networking
• Experience with hybrid cloud networking including site-to-site VPNs and private connectivity (AWS Direct Connect, GCP Interconnect)
• Understanding of cloud-native networking services (VPC, Transit Gateway, Cloud Router)
• Automation & Infrastructure-as-Code
• Working knowledge of Terraform for network infrastructure provisioning
• Experience with configuration management tools (Ansible, or similar)
• Observability & Operations
• Experience implementing network monitoring and alerting systems
• Understanding of network performance metrics and logging
• Ability to create and maintain runbooks and documentation
• Security
• Experience implementing network security controls and segmentation
• Understanding of firewall management and security policies
• Familiarity with network access control concepts

Preferred skills:

• EVPN
• Experience with IPv6 rollout
• Juniper specific knowledge and experience
• Linux CLI

POSITION SUMMARY

We are seeking experienced, passionate, and resourceful front-end Staff developers to join our Product Engineering teams. As a developer, you will collaborate cross-functionally with teams to design and develop our applications. Being customer-facing, our Engineering teams play a crucial role in shaping the customer’s impression of our company.

This position will ideally be a hybrid role from our Bengaluru office, as part of our expanding site presence. EarnIn offers our employees excellent benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to travel to our Mountain View HQ. Our salary ranges are determined by role, level, and location.

WHAT YOU'LL DO

• Collaborate with the product and design team to create new user experiences and features.
• Create a scalable web architecture that ensures the organization remains nimble as it grows.
• Create Unit and Automation (User Interface) Tests to ensure the new code does not break existing features and meets the product's specified requirements.
• Create and monitor analytics to demonstrate the effectiveness of new and existing features in helping customers.
• Lead the establishment and governance of engineering best practices, ensuring high standards for code quality and system reliability.
• Lead, design, develop, and deliver large-scale systems.
• Proactively drive projects, providing clear direction and detailed problem-solving strategies.
• Mentor the engineering team, elevating skills and optimizing processes.
• Design and execute comprehensive unit and UI automation tests to ensure new features perform as required without disrupting existing functionalities.
• Analyze feature effectiveness using advanced analytics to demonstrate impact and inform future enhancements.

WHAT WE'RE LOOKING FOR

• Bachelor’s (or higher, e.g., MS, or PhD) in Computer Science or a related technical field involving coding or equivalent technical experience
• Excellent knowledge of front-end web programming languages, such as HTML, CSS, JavaScript, Typescript, and ReactJS, with the ability to render server-side and client-side content
• Proficient in C# .NET or Kotlin or other popular back-end programming language with a minimum of 2 years of hands-on experience
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• 7+ years of relevant industry experience, particularly in mobile development.
• Hands-on experience working in cloud environments: AWS, GCP, or Azure
• Experience using AI-assisted development tools (e.g., Copilot, Cursor, LLMs)

#LI-Hybrid