Introduction 

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

Job Summary

The Principal Applied AI Engineer will lead the development of internal AI capabilities that empower teams across Poppulo to work faster, smarter, and securely. This role partners with business leaders, engineers, and IT teams to identify high-value opportunities for AI and translate them into practical solutions including GPT assistants, AI agents, and automated workflows while protecting company data, customer trust, and regulatory compliance.

Reporting to the Chief Information Security Officer, this position focuses on driving internal AI innovation effectively and safely across the organization.

The ideal candidate combines strong AI skills & security engineering with a passion for turning cutting-edge AI capabilities into real outcomes.

Primary Responsibilities

• Define the technical direction and implementation standards for internal AI solutions, ensuring consistent, secure, and scalable adoption across teams.
• Provide technical leadership across internal AI initiatives by evaluating solution approaches, guiding technical decisions, and balancing business value, feasibility, and risk.
• Lead the design and deployment of internal AI solutions such as GPT assistants, AI agents, integrations, and automated workflows.
• Implement technical controls, monitoring, and safeguards for AI-enabled systems.
• Develop integrations between AI systems and enterprise platforms including internal tools, knowledge bases, and business applications.
• Partner with business teams to identify and deliver AI solutions that improve productivity and operational efficiency.
• Work with Security, Privacy, and Legal teams to ensure AI solutions align with internal policies, compliance requirements, and regulatory standards.
• Collaborate with IT, Engineering, and DevOps teams to ensure AI solutions are reliable, secure, and scalable.

Leadership Responsibilities

Although this role is an individual contributor, the Principal Applied AI Engineer will:

• Be a technical advisor to the CISO and business leaders on AI capabilities and risks.
• Encourage experimentation and innovation while ensuring AI solutions are deployed with appropriate safeguards.
• Foster cross-functional collaboration between IT, Security, Engineering, Product Development, and business units.

Qualifications

• 8+ years of experience in AI engineering, or machine learning engineering.
• Hands-on experience designing and implementing AI security controls and guardrails, including mitigation of prompt injection, data exfiltration risks, output validation, monitoring and access control for AI systems.
• Experience designing and deploying AI assistants, GPT-based tools, or agent-driven workflows integrated with enterprise systems or internal data.
• Strong experience securing and integrating APIs, MCP, automation frameworks, and enterprise systems.
• Experience working with AI model platforms or APIs such as OpenAI, Anthropic, AWS Bedrock, Azure OpenAI, or similar technologies.
• Experience building systems within cloud environments (AWS, Azure, or GCP).
• Ability to translate business requirements into scalable AI solutions while considering speed, security, reliability, and enterprise operational needs.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.

Poppulo is an equal opportunity employer.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.

Platform Manager QE – SaaS Platform 

Location: Coimbatore / Bangalore
Experience: 10 to 14 Years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

The core of AppViewX quality lies in building predictable releases through strong engineering discipline, automation-first practices, and measurable quality outcomes. Our Platform Quality Engineering team partners closely with Platform Engineering, SRE, and Product Engineering to ensure platform reliability, scalability, and resilience under real-world workloads.

As a Platform Manager QE, you will focus on validating how the platform behaves at scale, ensuring multi-tenant SaaS stability, upgrade safety, and non-functional excellence as the platform evolves.

What will you be responsible for?

• Own end-to-end platform quality outcomes, ensuring reliability, scalability, and stability across SaaS and customer-hosted deployments
• Define and execute a platform quality strategy aligned to SaaS scale, multi-tenancy, and infrastructure evolution
• Drive non-functional quality leadership, including:
  • Performance (P95/P99 latency, throughput)
  • Scalability (load, stress, capacity limits)
  • Reliability (failover, recovery, resilience)
  • Chaos testing (node, network, dependency failures)
• Validate platform behavior across:
  • Kubernetes-based deployments
  • Service mesh (Istio) and API gateway
  • Core platform services (auth, async jobs, notifications, logging)
• Ensure tenant isolation and noisy-neighbor impact validation in multi-tenant SaaS environments
• Own platform upgrade and deployment quality, including:
  • Backward compatibility
  • Data migration integrity
  • Configuration drift across environments
• Establish and govern continuous testing and QAOps practices for platform validation, including:
  • Production-like environments
  • CI/CD quality gates
  • Observability-driven validation (logs, metrics, traces)
• Drive platform-level automation strategy across API, performance, and resilience testing
• Provide platform readiness inputs to release certification, ensuring production-safe releases
• Analyze production incidents, performance degradations, and instability patterns, and drive preventive quality improvements
• Track and publish platform quality metrics (latency, stability, failure rates, incident trends) to guide engineering and leadership decisions
• Partner with Platform Engineering, SRE, and Product teams to identify and resolve systemic platform issues without impacting delivery velocity
• Lead, mentor, and grow a team of QE engineers focused on distributed systems, performance engineering, and reliability validation
• Influence architecture and design decisions to improve testability, scalability, and resilience outcomes
• Drive AI-assisted QE initiatives for performance analysis, anomaly detection, and intelligent regression optimization

What do we require? (Must Have)

• 10–14 years of experience in Quality Engineering with strong exposure to SaaS platforms and distributed systems
• Proven experience in non-functional testing:
  performance, scalability, reliability, chaos engineering
• Strong expertise in API and service-level automation (Python-based frameworks preferred)
• Hands-on experience with performance testing tools (JMeter, k6, Gatling, or similar)
• Experience with Kubernetes, containerized environments, and service mesh (Istio)
• Strong understanding of multi-tenant SaaS architectures and platform behavior under load
• Experience integrating quality practices into CI/CD pipelines and QA Ops workflows
• Strong debugging and root-cause analysis skills for production-scale issues
• Experience working with observability tools (Prometheus, Grafana, ELK, tracing systems)
• Strong Linux systems knowledge and environment troubleshooting skills
• Understanding of networking, security, and infrastructure concepts (TLS, DNS, load balancing)
• Strong stakeholder communication and ability to translate platform quality risks into business impact

What do we desire?

• Experience in cloud platforms (AWS / Azure / GCP) and hyperscaler environments
• Exposure to chaos engineering frameworks and reliability validation tools
• Experience with contract testing and service-level validation strategies
• Familiarity with AI-driven test optimization, anomaly detection, or quality intelligence
• Strong understanding of high-availability systems and distributed system failure modes

What You Bring as a Platform QE Manager at AppViewX

• You think in systems, scale, and failure modes, not just test cases
• You ensure platform reliability under real workloads, not just functional correctness
• You drive non-functional quality as a release gate, not a post-release activity
• You build predictable platform behavior through automation, observability, and continuous validation
• You translate technical platform risks into customer and business impact
• You mentor teams to move from test execution to engineering-driven quality ownership
• You operate with strong ownership, data-driven decisions, and disciplined escalation

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can't wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX offers competitive benefits including incentives, health & wellness policies, investment schemes, flexible work models, and strong learning & development opportunities. We empower our employees with flexibility, ownership, and trust to drive impact.

Why AppViewX?

AppViewX serves Fortune 1000 enterprises globally, including leading banks, media companies, and healthcare providers. With a strong global presence and deep customer trust, we continue to scale our platform and engineering capabilities to solve critical enterprise challenges.

Equal Opportunity Statement

AppViewX is an Equal Employment Opportunity Employer committed to diversity, inclusion, and fair employment practices.

Senior Software Engineer
Location: Coimbatore/Bangalore
Experience: 5+ years

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

 Role in developing information systems by studying operations, designing, developing, and installing software solutions, while also supporting and collaborating with the software team.

• Participate in a full software development life cycle. If you are game for it, own an entire module.
• Learn to build highly scalable, low-latency, high-throughput systems that have five 9 availability.
• Work closely with customer advocacy boards, cross-functional teams and engineers to develop the best technical design and approach for new product development/features.
• Handle multiple priorities in a fast-paced environment.
• Innovate & experience working with highly skilled teams in multiple locations with loads of fun.

What do we require?

• Experience in Java skill with excellent data structures, algorithms skills, design pattern & OOPS concept.
• Experience in .Net Skills, Microsoft CSP (C++) and a PKCS#11 library (C) to enable secure and compliant code-signing workflows.
• Experience with client/server, multi-threaded and distributed software.
• Proven design sensibility and the willingness to work in a collective, team-oriented environment.
• Knowledge of Kubernetes and Containers.
• Excellent written and verbal communication skills with the ability to present complex plans and designs.
• Strong reasoning and problem-solving skills under your wing.
• Good presentation, communication and people skills.
• Quick learner, creative, resourceful, and being able to work on your own.

What do we desire?

• Knowledge of database design and database programming using SQL & NO-SQL concepts.
• Familiar and hands-on experience with Managed Kubernetes environments like EKS, AKS, GKE.
• Familiarity on the development and maintenance of a Windows Gateway solution built using C# and .NET Framework to manage CLM and device operations

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

 AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

 Why AppViewX?

 AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Performance Engineer

Location: Coimbatore/Bangalore

Experience: 3+ years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

The core of AppViewX lies within its robust, flexible low code platform which is being built by the architecture team. The team designs ready to consume solutions that efficiently orchestrate and meet the scalable demands of our ever-growing customers. If you are someone who would like to develop solutions using cutting-edge technologies like Kubernetes, Containers and Service Mesh and design this low code platform then this is the right place for you!!

What will you be responsible for?

This role is to measure, analyze and optimize performance of AppViewX products. 5+ years of experience as a performance test engineer. Technically strong to do a deep-dive analysis into problem areas and contribute to redesigns that

are faster, cleaner, and require less maintenance

What do we require?

• Have expertise in Load Testing, Stress, Endurance, availability, capacity and resilience testing
• Expertise in Jmeter/Loadrunner scripting and preparing performance test reports
• Experience with kubernetes and micro services, log analysis
• Experience in Performance testing of SaaS applications in AWS with EKS
• Strong experience with commercial and open source code profiling tools (JProfiler, JVisualVM, JMC, etc.)
• Thread / Heap Dump Analysis
• Mongo DB monitoring, profiling and query tuning by looking into query execution plans.
• Good at Linux commands, OS monitoring commands and shell scripting
• Live monitoring tool expertise is preferred (Grafana, Influx DB, telegraf)
• Understands system scalability concepts and develops methodologies to validate system capabilities
• Experience in application architecture and design techniques and familiarity with data modeling

What do we desire?

• Good experience on working with auto scalable applications. Should be able to analyze and propose right metrics to auto scale components in kubernetes
• UI profiling with fiddler and developer tools
• Experience working in an Agile development environment
• Hands on programming experience in Java or other common programming language

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Organization 

Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe’s systems and the productivity and sentiment of Stripe’s people. You may work on a wide variety of critical business areas including: 

• Core Infrastructure: We’re the home for Stripe's critical tier 0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.
• Developer Infrastructure: We’re responsible for the productivity of all developers at Stripe. Ensure Stripe’s engineers have a reliable, fast, and easy-to-use inner dev loop to maximize productivity while building everything from low-latency microservices to large-scale data pipelines and machine learning models.
• Security : We’re a newly formed security team tasked with building the guardrails to extend Stripe’s secure platform, allowing engineers to leverage new technologies that best meet their needs. We work on enabling new technologies for product and platform teams, prioritizing on business needs as well as building the tooling and controls that further enables self-serve, guaranteeing a high bar is maintained across all Stripe surfaces with security in-built into foundations.
• Application and Revenue Platform: Building the powerful and scalable infrastructure that powers the company’s innovative application offerings and supports the seamless processing and management of Stripe’s global transaction volumes.

Team Matching: exact team matching for one of the subteams within one of these orgs will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. 

What you’ll do

We’re looking for Software Engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day.

Responsibilities

• Build a great customer experience for internal and external Stripe teams using our infrastructure
• Participate in roadmap planning and prioritization
• Deliver value through a strong collaborative approach with multiple customers and stakeholders across Stripe
• Debug production issues across services and several levels of the stack

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6-12+ years of industry software engineering experience (does not include internships or co-ops)
• Ability to write well-factored algorithms and have experience with commonly used data structures and algorithms
• Hands-on experience contributing to or building large scale distributed systems
• Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
• Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
• Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
• Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users

Preferred Qualifications

• Experience optimizing the end to end performance of distributed systems
• Focuses on the needs of our users, both internal and external
• Hold yourself and others to a high bar when working with production

About the Team

The Integrations Team is responsible for enabling seamless connectivity between Postman and the broader developer ecosystem — from version control and CI/CD tools to messaging platforms, monitoring systems, gateways, and more. You’ll help build robust integration layers, APIs, and tooling that allow users and organization to plug Postman into their end-to-end workflows with minimal friction.

What You'll Do

• Implement and maintain features, improve performance and quality of Postman’s products.
• Interact with Product, Design and Engineering teams to spec, build, test and deliver new features.
• Improve quality and reliability by improving existing tests and writing new ones.
• Work on the scalability aspects of features and services that the team owns.
• Work with the manager for the roadmap and SLAs for the micro-services that you own.
• Perform code reviews and advocate better practices for software engineering by mentoring and encouraging others around you to build a quality product.
• Design & build any additional internal tooling required to ease the development & maintenance of the product.

About You

• You have at least 3 years of experience developing complex, distributed software applications at scale.
• You’ve experience with high level programming languages - e.g. Node.js, Python, Ruby, Go. We code primarily in Node.js.
• Strong understanding of web fundamentals.
• Strong knowledge of Database fundamentals especially on the performance aspects such as optimising queries, schema design, indexing, caching.
• Experience with cloud computing and distributed systems
• You possess strong Computer Science fundamentals - Algorithms, Networking and Operating Systems, and are familiar with various JavaScript tools, frameworks, and development practices.
• Has a point of view and is comfortable and prior experience in collaborating and respectfully challenging other stakeholders, such as PM, EM etc.
• You write testable, maintainable code that’s easy to understand.
• You have curiosity about how things work and to learn new things.
• Good written and verbal communication.

Nice to Have

• Previous experience with systems with scale and familiarity with problems related to scalability and performance
• A learning mindset and the willingness to do beyond what’s being told.
• An innate curiosity about how things work under the hood.
• Alignment with our Values.

Responsibilities:

• • Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
  • Active participation in the design, development, delivery, and maintenance of software projects
  • Responsible for resource planning, execution, and quality of the software delivered by the group
  • Lead the group to build sophisticated products using cutting-edge technology stack. The products will be used by retail customers and internal business users.
  • Work closely with various business stakeholders like Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
  • Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
  • Ensuring operational efficiency and actively participating in organizational initiatives with the objective of ensuring the highest customer value
  • Tailor processes to help manage time-sensitive issues and bring them to appropriate closure

Skills required:

• • A bachelor's degree in Computer Science with 7-9  years of experience
  • Minimum 3+ years of experience in Java programming and any of the Java frameworks such as Spring or Spring boot
  • Must have done Performance Appraisal, Hiring and building teams from ground up
  • Experience of working in highly dynamic Engineering environment like a start-up
  • Deep understanding of Object-Oriented programming languages
  • Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
  • Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
  • Exceptional verbal and written communications skills
  • Attention to detail and quality, and the ability to work well in and across teams
  • Ability to advocate & influence multiple stakeholders
  • Experience and knowledge of delivering products with low/no-touch support along with SRE principles

Responsibilities:

• Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
• Active participation in the design, development, delivery, and maintenance of software projects
• Responsible for resource planning, execution, and quality of the software delivered by the group
• Lead the group to build sophisticated products using a cutting-edge technology stack. The products will be used by retail customers and internal business users.
• Work closely with various business stakeholders, like the Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
• Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
• Ensuring operational efficiency and actively participating in organisational initiatives with the objective of ensuring the highest customer value
• Tailor processes to help manage time-sensitive issues and bring them to an appropriate closure

Skills required:

• A bachelor's degree in Computer Science with 8-10  years of experience
• Minimum 3+ years of experience in Java programming and any of the Java frameworks, such as Spring or Spring Boot
• Must have done Performance Appraisal, Hiring and building teams from the ground up
• Experience of working in a highly dynamic Engineering environment like a start-up
• Deep understanding of Object-Oriented programming languages
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
• Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
• Exceptional verbal and written communication skills
• Attention to detail and quality, and the ability to work well in and across teams
• Ability to advocate & influence multiple stakeholders
• Experience and knowledge of delivering products with low/no-touch support, along with SRE principles

About the role

Hiring is one of the most consequential decisions a company makes. 3,000+ enterprises rely on HackerRank to get it right. We are now reinventing how that works for the agentic era. The ML systems that power this platform are not auxiliary features. They are the product.

Open Problems

The agentic era is reshaping every layer of the hiring stack. These are some of the core problems you'll be working across, none of them fully solved.

• Chakra: Building an autonomous AI interviewer that conducts, adapts to, and evaluates technical interviews end to end.
• Integrity: Detecting fraud and suspicious behavior across multiple signal types. The ways candidates game assessments change frequently, and the models need to keep up.
• Evaluation: Measuring technical skill in a world where AI writes the code. The old proxies no longer hold and the new ones have not been defined yet.

Your focus will shift across these depending on where the highest-leverage work is at any given time.

What you will do

• Design and ship production ML systems across Chakra, integrity, and evaluation domains.
• Own the full ML lifecycle: problem framing, data strategy, experimentation, deployment, and iteration.
• Build evaluation infrastructure and benchmarking pipelines that reliably measure model quality before and after deployment.
• Define the architecture and production bar for different signal categories from scratch. 
• Mentor and support junior ML engineers, helping shape their technical thinking and raise the quality bar across the team.
• Establish ML best practices for the team: monitoring, model feedback loops, and quality standards.

Who you are

• 4+ years building and shipping ML systems that run in production at scale.
• Systems thinking comes naturally. Model accuracy, data pipelines, serving infrastructure, and customer outcomes are one problem, not four.
• Evaluation methodology matters as much as model performance. A metric measured wrong is worse than no metric.
• Proficient in Python, with practical experience building data pipelines and deploying models to production.

Even better if you have

• Experience with multimodal systems: vision, NLP, audio, or behavioral signal pipelines.
• LLM experience: fine-tuning, RLHF, or multi-turn agentic systems.
• Background in adversarial ML, fraud detection, or anomaly detection.
• Publications or open-source contributions in detection, robustness, or evaluation methodology.

You will thrive here if

• Messy, undefined problems are more interesting to you than optimizing within clean ones.
• Ambiguity energizes you, especially when the right framing is itself part of the work.
• Direct access to leadership, fast feedback loops, and genuinely unsolved problems is what you are looking for.
• Defining what a system should be is more compelling than maintaining what already exists. 

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role 

We are looking for a Senior Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Manager, Software Engineering. 

You will be responsible for writing the frameworks and tools used to test our products, occupying a unique space that combines the "building" mindset of software design with the "breaking" mindset of software test engineering. In this role, you will design and develop wide-reaching tools and write code that automatically verifies product quality, often writing more code than the developers themselves.

What you’ll do (Role Expectations)

• Build robust frameworks and tools specifically designed to test complex products
• Design and develop wide-reaching tools that impact the entire engineering lifecycle
• Write high-quality code to automatically verify product quality and ensure seamless performance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience working on systems or distributed systems with a focus on networking, firewall technologies, and cloud infrastructure
• Hands-on proficiency in Python or Golang
• Foundational knowledge of public cloud computing platforms such as AWS, GCP, or Azure
• Experience with virtual environments including Docker, containers, Kubernetes, and OVA
• Proven track record of building automated testing frameworks

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of TCP/IP protocol stack, HTTP, TLS, PKI, and related networking products like DNS, DHCP, VPN, and HA
• Familiarity with security technologies such as firewalls, IPS, and Authentication
• Advanced expertise in software development lifecycles and high-level development automation

#LI-GL2 #LI-Hybrid

Role:

We are looking for a Senior Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Bangalore, reporting to the Senior Manager - Software Development Engineering.

You will be working on the Zscaler Client Connector team to protect corporate devices by securely and privately sending traffic to Zscaler’s global network, where advanced web filtering and Zero Trust policies are applied.

What you’ll do (Role Expectations)

• Lead ZCC feature design and hands-on C++ implementation on Linux
  environment.
• Take full technical ownership of complex projects, from concept to deployment.
• Elevate code quality and enforce best practices to ensure a robust, efficient, and secure client.

Who You Are (Success Profile)

• You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner, operating with integrity because you genuinely care about the outcome.
• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed, championing their needs from start to finish because their success is our success.
• You are driven by innovation, believing in the power of technology to accelerate transformation and always looking for a better, more secure, and scalable way.

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience of developing enterprise applications with distributed systems background
• Strong C/C++ programming, Data structures/Algorithms & debugging skills in a cloud environment
• Deep understanding of Operating System principles and OS like Linux/Unix
• Extensive network programming experience (TCP/IP, HTTP/S, DNS, proxy) with knowledge of kernel-mode networking or NDIS drivers
• Strong understanding of cybersecurity principles, encryption (PKI, TLS/SSL), authentication, endpoint agents, and anti-tampering

What Will Make You Stand Out (Preferred Qualifications)

• In-depth understanding of QT frameworks
• Experience in Network Data Path & Socket programming & POSIX Multi-thread programming

#LI-HYBRID

#LI-GL2

Role

We are looking for a Senior Software Development Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering. 

As a Senior Software Development Engineer, you will be a technical leader within the Engineering department, driving the core purpose and overall impact of our cloud-native infrastructure. You will focus on building robust systems that serve as the foundation for our high-growth global organization.

What you’ll do (Role Expectations)

• Developing and maintaining the Query layer using Java, Python or Go within a Kubernetes environment
• Designing, implementing, and deploying Kubernetes clusters that are scalable and reliable
• Developing monitoring systems and deploy services in the cloud
• Troubleshooting and resolving issues related to Kubernetes clusters, containers, and microservices
• Contributing to the overall reliability, scalability, and security of applications in cloud-native environments

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience with Programming languages like Java, Python or Golang
• 2+ years of experience in Kubernetes, Docker, Kafka
• 2+ years of public cloud experience (AWS or GCP or Azure)
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
• Experience with Infrastructure as Code

What Will Make You Stand Out (Preferred Qualifications)

• Experience in continuous monitoring, vulnerability scanning, patching, and reporting
• Experience with multiple cloud providers (AWS, Azure) and both relational and non-relational databases for microservices

#LI-SK3 

#LI-HYBRID

Role 

We are looking for a Staff Software Engineer to join our Identity & Access Management team. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Engineering. You will help manage digital risk by applying security through identity integration and controls. In this role, you will build workflows and application integrations as coordinated with the larger IAM team, Product Management, and Business teams.

What you’ll do (Role Expectations)

• Lead the development of identity management products for Zscaler
• Design and implement core product functionality and key technical initiatives
• Collaborate with team members to maintain a positive working culture and drive technical excellence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 3+ years of software development experience in large-scale commercial networking applications with a degree in Engineering or Computer Science
• Deep proficiency in enterprise Java, object-oriented programming (OOP/OOA), systems architecture, and RESTful APIs
• Hands-on experience with SQL and Postgres
• Strong understanding of networking protocols, including HTTP, SSL/TLS, and TCP/IP
• Technical expertise in frameworks such as Hibernate and Spring, as well as CI/CD tools and processes

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Identity and Access Management protocols, such as OAuth, OpenID Connect, SAML, Federation, or SSO
• Practical experience with Docker, Kubernetes, and container infrastructure

#LI-Hybrid #LI-VV3

Role

We are looking for a Sr Staff Software Development Engineer to join our Engineering team. This is a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering. You will bring your vision and passion to a team that built the world’s largest cloud security platform from the ground up, helping us scale our multitenant architecture and global footprint to serve over 15 million users across 185 countries.

What you’ll do (Role Expectations)

• Partner with Product Management to drive detailed product requirements

• Define software design specifications and implement high-quality code using test-driven methodology

• Identify opportunities to refactor existing code for maintainability while taking ownership of complex customer issue resolution

• Collaborate closely with cross-functional engineering teams including security, UI, platform, and analytics

• Lead and mentor a group of junior engineers, providing technical guidance and assisting with development details

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 8+ Years experience developing large-scale cloud networking and security applications with proficiency in Java, Go, or Python

• Strong expertise in Identity and Access Management protocols, including SAML, OAuth, and OpenID Connect

• Proven experience working with AWS, Azure, or GCP networking and database services

• Strong background in utilizing PubSub mechanisms and cloud SDKs for complex software solutions

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity or direct experience developing security firewall features within a SaaS environment

• Knowledge of networking protocols and services including DNS, HTTP, TCP/IP, and SSL/TLS

• Experience leveraging cloud-native infrastructure services to enhance platform architecture

#LI-Hybrid #LI-RM6

Role 

We are looking for a Sr Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering. 

You will be responsible for writing the frameworks and tools used to test our products, occupying a unique space that combines the "building" mindset of software design with the "breaking" mindset of software test engineering. In this role, you will design and develop wide-reaching tools and write code that automatically verifies product quality, often writing more code than the developers themselves.

What you’ll do (Role Expectations)

• Build robust frameworks and tools specifically designed to test complex products
• Design and develop wide-reaching tools that impact the entire engineering lifecycle
• Write high-quality code to automatically verify product quality and ensure seamless performance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience working on systems or distributed systems with a focus on networking, firewall technologies, and cloud infrastructure
• Hands-on proficiency in Python or Golang
• Foundational knowledge of public cloud computing platforms such as AWS, GCP, or Azure
• Experience with virtual environments including Docker, containers, Kubernetes, and OVA
• Proven track record of building automated testing frameworks

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of TCP/IP protocol stack, HTTP, TLS, PKI, and related networking products like DNS, DHCP, VPN, and HA
• Familiarity with security technologies such as firewalls, IPS, and Authentication
• Advanced expertise in software development lifecycles and high-level development automation

#LI-RM6 #LI-Hybrid

Role

We are looking for an experienced Staff Engineer to join our team, reporting to the Senior Manager, Software Engineering in the Federal and Sovereign Clouds department at our Bangalore office. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform

What you’ll do (Role Expectations)

• Designing and implementing scalable, high-performance backend services and APIs 
• Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance
• Mentoring junior engineers, fostering their growth, and upholding best practices through active participation in code reviews
• Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives
• Participating in on-call rotation to support a highly available engineering platform and ensure compliance with federal guidelines

Who You Are (Success Profile)

• You thrive in ambiguity, are comfortable building the path as you walk it, and see ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner, operate with integrity, adapt to what’s needed, and navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed, build deep empathy for internal and external customers, and anchor your decisions in solving their real-world problems
• You operate with urgency, have a relentless focus on execution and a bias for action, and deliver high-impact results quickly to win for the customer and the team

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience with proficiency coding in Java / Golang or similar
• Hands-on experience with Docker, Kubernetes, and one or more major cloud platforms (AWS, GCP, or Azure)
• Expertise in designing and maintaining large-scale distributed systems with strong fundamentals of scaling, availability and design trade offs
• Exceptional problem-solving skills for creating robust solutions and resolving complex issues with root cause analysis

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of DevOps automation workflows and CI/CD pipelines
• Excellent communication, and cross-team collaboration skills, with the ability to navigate ambiguity, make high-impact technical decisions, and delivering results with minimal oversight
• An AI first engineer with proficiency with one or more AI code-assistance tools (e.g., Windsurf, Cursor, Claude) to accelerate development, refactoring, unit test creation, and troubleshooting

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Sr. Staff Software Development Engineer to join our Technical Implementation and Integration team. This is a remote role based in India, reporting to the Senior Director, Threat Research. 

You will be responsible for connecting and onboarding diverse cybersecurity data sources, mapping and normalizing security data to power exposure and threat management use cases, and customizing workflows to deliver measurable outcomes. This role requires technical depth, comfort with complex datasets, and the ability to communicate with both technical and non-technical stakeholders.

What you’ll do (Role Expectations)

• Partner with Sales, Product, and Services to translate complex customer requirements into actionable implementation and integration plans
• Connect diverse cybersecurity and IT sources including EDR, Cloud, and CI/CD while performing data mapping, normalization, and enrichment
• Audit customer data across environments to identify quality issues, security gaps, and specific remediation steps
• Use Python and APIs to configure, customize, and automate data transformations and platform workflows
• Communicate technical findings to stakeholders and provide field-based insights to Engineering to drive product improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience with strong understanding of IT systems, development, and DevOps concepts including APIs, CI/CD, containers, and cloud basics
• Professional experience with cybersecurity concepts, specifically vulnerability management, exposure management, and threat management
• Proven experience with data analysis, data modeling, and SQL with the ability to troubleshoot data issues end-to-end
• Working proficiency in Python for data parsing, transformations, API interaction, and automation
• Excellent problem-solving abilities and a high level of attention to detail

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• Experience integrating security tools and data such as SIEM, EDR, VM scanners, CNAPP/CSPM, ticketing/CMDB, identity, or cloud logs
• Direct experience working with data transformation pipelines

#LI-RM6 #LI-Remote

Role:

We are looking for a Senior Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Bangalore, reporting to the Director of Engineering.

You will be working on the Zscaler Client Connector team to protect corporate devices by securely and privately sending traffic to Zscaler’s global network, where advanced web filtering and Zero Trust policies are applied.

What you’ll do (Role Expectations)

• Predominantly use C++ and platform-native languages and APIs to design and development of smart and breakthrough solutions for secure internet/enterprise connectivity and endpoint security client on variety of desktop and mobile platforms: Windows
• Improve code quality and build solid, testable, and well-documented foundations
• Write and execute dev test routines for your modules

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing uncertainty as the raw material to build something meaningful.
• You act like an owner with a passion for the mission that fuels your bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are data-driven and use analytics to find the truth, measure what matters, and replace assumptions with evidence to drive better outcomes.
• You think at scale, connecting your day-to-day work to the larger company mission while building solutions and processes that support a high-growth, global organization.
• You lead with integrity, doing the right thing even when it’s hard and building trust through consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 10+ years software engineering experience, with emphasis on Microsoft Windows
• Excellent with C++ AND C# technologies, Python, Query language
• Experience in leading, architecting, designing, and debugging complex networking features on Windows
• Experience Windows desktop application development Knowledge on tools like Visual Studio, WinDBG, Wireshark, fiddler Exposure to networking domain and proxies is an added advantage
• Experience in network security products and authentication systems like IDP, LDAP, SAML, OKTA

What Will Make You Stand Out (Preferred Qualifications)

• Hands on Windows Networking programming experience with NDIS or LWF
• Understanding of Layer 3 and higher networking technologies - IP/TCP/HTTP/SSL protocols.
• Good understanding of one or more operating systems: Mac, Android or iOS is desired.

#LI-HYBRID

#LI-GL2

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Senior Staff Software Engineer to join our ZCC Team. This is a hybrid role based in Mohali/Bangalore Location, reporting to the Senior Engineering Manager within the Engineering department. As a Senior Staff Software Engineer, you will be a key player in the entire product development lifecycle, designing and maintaining high-quality server-side software. Your deep knowledge of C programming and low-level system architecture will be crucial for creating efficient, reliable, and scalable solutions that enable organizations worldwide to harness speed and agility.

What you’ll do (Role Expectations)

• Designing, developing, coding, testing, and debugging complex software in C language
• Architecting and implementing software for resource-constrained environments including optimized memory and CPU usage
• Developing networking applications on Operating Systems like Linux or FreeBSD to ensure deterministic and reliable performance
• Mentoring junior engineers, conducting code reviews, and championing best practices in software engineering
• Creating and maintaining comprehensive technical documentation for software designs and APIs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of professional experience in software development with a focus on system software
• Expert-level proficiency in C programming; experience in Java is a plus
• Strong hands-on experience with Operating Systems such as Linux or FreeBSD
• Proficiency in using debugging tools including GDB and logic analyzers
• Experience with version control systems, particularly GitLab

What Will Make You Stand Out (Preferred Qualifications)

• Solid understanding of computer architecture, memory management, and concurrency
• Knowledge of networking protocols including TCP/IP and UDP

#LI-RG

#LI-Hybrid

Role 

We are looking for a Sr Staff Software Development Engineer to join our Unified API platform team, based in Bangalore on a hybrid schedule and reporting to the Senior Manager Software Development Engineering. You will join an engineering powerhouse that built the world's largest cloud security platform from the ground up, supporting over 15 million users across 185 countries. This role invites you to bring your vision for cloud architecture and scalable services to a team dedicated to helping organizations harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Delivering a unified API and developer platform for Zscaler products, focusing on standardization, governance, and a seamless developer experience
• Creating and refining API development and integration processes, tools, and methodologies across Zscaler's product portfolio
• Leading the creation of a scalable distributed API platform, ensuring it is highly available, observable, and operable

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing uncertainty not as a hindrance but as the raw material to build something meaningful.
• You act like an owner with a passion for the mission that fuels your bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a learner with a true growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, energized by solving complex technical challenges to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in the architecture, design, and development of API frameworks and technologies, with 8+ years of experience
• Proven experience in creating SDKs and designing APIs
• Deep knowledge of API design standards, best practices, and API-first design principles
• Strong background in message brokers, caches, queues, and pub/sub concepts
• Proficiency in at least one programming language such as Go, Java, C++, Rust, or JavaScript

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated ability to collaborate with product managers on external-facing products and roadmap development
• Experience working dynamically with cross-functional teams to drive product innovation

#LI-Hybrid
#LI-VV3

Role

We are looking for a Senior Staff Software Engineer to join our Data Protection team. This role is based out of Bangalore, reporting to the Sr. Director, Software Engineering. You will develop and own components of a large-scale distributed system, focusing on high scalability and performance. By collaborating across Operations and Support teams, you will ensure the health of our cloud infrastructure and the success of our global customers.

What you’ll do (Role Expectations)

• Develop and own components of a large-scale distributed system with a focus on scalability

• Troubleshoot complex technical issues with precision and attention to detail

• Collaborate with Operations and Support teams to maintain a healthy cloud infrastructure

• Ensure a high-quality experience for global customers through proactive system maintenance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive 7+ years experience in software development with a deep understanding of distributed systems

• Proficiency in C/C++ programming languages

• Strong foundation in Algorithms and Data Structures

• In-depth knowledge of fundamental networking concepts including TCP/IP and HTTP(S)

• Hands-on experience working in Linux or Unix environments

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience developing large and maintainable software product architectures

• Advanced debugging and troubleshooting skills in complex environments

• BS or MS degree in Computer Science or a related technical field

#LI-Hybrid #LI-PM5

Role

We are looking for a Sr Staff Software Development Engineer. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering.

You will join the Central Authority team working on the control plane for the Zscaler Internet Access (ZIA) product, which has redefined how security services are delivered in the cloud. You will bring your expertise in security protocols and services to a team that built the world’s largest cloud security platform from the ground up.

What you’ll do (Role Expectations)

• Design, develop, and optimize critical control path features within our global Cloud Infrastructure
• Own and scale components of a large-scale distributed system with a focus on high performance and reliability
• Leverage AI-powered tools to drive advanced problem solving and enhance engineering efficiency
• Mentor junior engineers to build technical excellence and maintain high standards across the engineering organization

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s or Master’s Degree in Engineering or Computer Science with 8+ years of experience
• Hands-on experience in modern programming languages such as GoLang, Java, or Python
• Strong Distributed systems knowledge
• Hands-on experience with Docker, K8, and Public clouds such as AWS, Azure, GCP, etc
• Hands-on experience with any RDBMS (PostgreSQL preferred), including working knowledge of polyglot persistence on Hyperscalers

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS
• Knowledge of authentication protocols like LDAP, SAML, and OAuth

#LI-Hybrid #LI-VV3

Role 

We are looking for a Senior Database Developer (PostgreSQL/MySQL/AWS Aurora, SQLite) to join our team in a Hybrid (Bangalore, Hyderabad or Mohali) capacity, reporting to the Senior Director, Software Engineering. You will design, build, and optimize high-performance database systems at planet scale, owning data modeling, complex SQL development, and cloud-native automation. This role is critical for supporting sharded, high-throughput workloads and ensuring the reliability of our global data infrastructure.

What you’ll do (Role Expectations)

• Design and evolve high-scale data models, partitioning strategies, and sharding patterns to support massive transactional and analytical workloads
• Optimize query performance and database internals across Postgres and MySQL fleets using advanced profiling tools and configuration tuning
• Lead the operation and scaling of AWS Aurora environments, including Serverless v2, Global Databases, and read replica management
• Architect and execute zero-downtime schema migrations and robust disaster recovery strategies to ensure world-class system reliability
• Standardize database observability and automation by building CI/CD pipelines for schema changes and managing infrastructure as code

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of professional experience with relational databases, including 3+ years operating cloud databases such as AWS Aurora or RDS in production
• Expert-level proficiency in SQL, PL/pgSQL, and MySQL stored routines with a track record of optimizing systems handling thousands of TPS/QPS
• Deep technical knowledge of database internals including MVCC, WAL, vacuuming, and InnoDB locking mechanisms
• Hands-on experience with data modeling, partitioning, and infrastructure as code tools like Terraform or CloudFormation
• Advanced skills in performance diagnostics using tools like EXPLAIN ANALYZE, pg_stat_statements, and Performance Insights

What Will Make You Stand Out (Preferred Qualifications)

• Experience with streaming platforms like Kafka and managing database operations within Kubernetes environments
• Proven ability to drive cost and performance optimization for cloud databases through IOPS and storage class tuning
• Knowledge of connection management tools like PgBouncer and integration with search engines like Elasticsearch

#LI-Hybrid #LI-AN4

Role

We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Manager, Machine Learning Engineering. You will be responsible for building and maintaining large-scale distributed systems that power our entire ML pipeline, from data collection to real-time serving. You'll solve complex real-world business problems by partnering closely with data scientists and product teams to deliver impactful automation and intelligence.

What you’ll do (Role Expectations)

• Build and maintain large-scale distributed systems to support the whole pipeline including data collection, feature engineering, model training, model evaluation, model deployment, and real-time serving
• Develop functional specifications, assess task requirements and scheduling, and participate in the development, debug, and support
• Solve complex real-world business problems like threat detection and business intelligence by working closely with stakeholders including data scientists, product management, and product engineering teams

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as a Software Engineer or ML Engineer
• Experience with applying machine learning for improving key business metrics, optimized models for accuracy, latency
• Experience with researching newer techniques, and innovating for building ML based solutions
• Experience with algorithms in building out data collection/processing infrastructure, Machine Learning model training, and serving platforms
• Deep expertise with cloud infrastructure (AWS)

What Will Make You Stand Out (Preferred Qualifications)

• Proven track record of designing, building and shipping end-end applications at scale
• Experience identifying and solving problems in data using machine learning systems
• Familiarity with multi-agent systems, agent architectures, prompt engineering and SOTA AI frameworks

#LI-Hybrid #LI-AN4

Role

We are looking for an experienced Staff Engineer to join our team, reporting to the Senior Manager, Software Engineering in the Federal and Sovereign Clouds department at our Bangalore office. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform

What you’ll do (Role Expectations)

• Designing and implementing scalable, high-performance backend services and APIs 
• Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance
• Mentoring junior engineers, fostering their growth, and upholding best practices through active participation in code reviews
• Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives
• Participating in on-call rotation to support a highly available engineering platform and ensure compliance with federal guidelines

Who You Are (Success Profile)

• You thrive in ambiguity, are comfortable building the path as you walk it, and see ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner, operate with integrity, adapt to what’s needed, and navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed, build deep empathy for internal and external customers, and anchor your decisions in solving their real-world problems
• You operate with urgency, have a relentless focus on execution and a bias for action, and deliver high-impact results quickly to win for the customer and the team

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience with proficiency coding in Java / Golang or similar
• Hands-on experience with Docker, Kubernetes, and one or more major cloud platforms (AWS, GCP, or Azure)
• Expertise in designing and maintaining large-scale distributed systems with strong fundamentals of scaling, availability and design trade offs
• Exceptional problem-solving skills for creating robust solutions and resolving complex issues with root cause analysis

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of DevOps automation workflows and CI/CD pipelines
• Excellent communication, and cross-team collaboration skills, with the ability to navigate ambiguity, make high-impact technical decisions, and delivering results with minimal oversight
• An AI first engineer with proficiency with one or more AI code-assistance tools (e.g., Windsurf, Cursor, Claude) to accelerate development, refactoring, unit test creation, and troubleshooting

#LI-RM6 #LI-Hybrid

Role

We are looking for a Staff Software Development Engineer to join our Cyber Security and Data Protection Engineering department. based out of our Bangalore office three days a week,In this role, reporting to the Sr Manager of Engineering, Cyber Security and Data Protection. You will build quality into products that secure mobile devices, applications, and data for millions of users who rely on our service for comprehensive protection and data security. Our team develops innovative solutions across web filtering, policy enforcement, next-gen firewalls, and CASB, utilizing real-time analytics to provide unmatched visibility through a state-of-the-art NOC.

What you’ll do (Role Expectations)

• Validate complex features by designing, implementing, and executing comprehensive automated test cases

• Develop and maintain scalable automation frameworks and internal tools to streamline the entire software testing lifecycle

• Lead scalability, stress, and performance testing initiatives to identify bottlenecks and propose architectural solutions

• Collaborate with cross-functional teams and interact with customers to simulate real-world scenarios for product validation

• Evaluate and implement cloud security measures while identifying continuous improvement areas across the development process

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as a Software Development Engineer in Test (SDET) with strong object-oriented design and coding skills

• Proficiency in Python, Java, or C programming and a strong grasp of operating systems, TCP/IP, and Linux

• Experience debugging HTTP/HTTPS requests using tools like Fiddler or Wireshark and working with network security protocols

• Practical experience validating RESTful APIs and performing performance testing within AWS or Azure environments

What Will Make You Stand Out (Preferred Qualifications)

• Experience validating Data Leak Prevention (DLP), Advanced Threat Protection, or Malware Detection technologies

• Hands-on experience with CASB cloud applications and performance benchmarking of Windows or MacOS end machine applications

• Expertise in mobile test automation for iOS and Android platforms

#LI-Hybrid #LI-PM5

Role:

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Bangalore, reporting to the Director of Engineering.

You will be working on the Zscaler Client Connector team to protect corporate devices by securely and privately sending traffic to Zscaler’s global network, where advanced web filtering and Zero Trust policies are applied.

What you’ll do (Role Expectations)

• Predominantly use C++ and platform-native languages and APIs to implement high-performance networking code across multiple desktop platforms
• Improve code quality and build solid, testable, and well-documented foundations
• Utilize your deep understanding of system programming and networking protocols to ensure seamless connectivity and device security

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing uncertainty as the raw material to build something meaningful.
• You act like an owner with a passion for the mission that fuels your bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are data-driven and use analytics to find the truth, measure what matters, and replace assumptions with evidence to drive better outcomes.
• You think at scale, connecting your day-to-day work to the larger company mission while building solutions and processes that support a high-growth, global organization.
• You lead with integrity, doing the right thing even when it’s hard and building trust through consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• In-depth knowledge and professional experience with the C++ language
• Strong understanding of network protocols and experience with socket programming
• Expertise in the Linux ecosystem with a comprehensive understanding of Linux system architecture
• Flexibility to learn and work across multiple platforms including Windows, Mac, iOS, and Android
• Proven experience writing easily-testable and thoroughly-tested code using abstractions like dependency injection

What Will Make You Stand Out (Preferred Qualifications)

• Experience with kernel-mode programming
• High level of comfort writing multithreaded and asynchronous code
• Strong track record of debugging complex network-related problems

#LI-HYBRID

#LI-GL2

Role

We are looking for a Staff Software Development Engineer in Test to join our Engineering team. This is a hybrid role based in Bangalore or Mohali, reporting to the Director, Software Engineering. You will lead quality strategy and execution for a large-scale, cloud-native, multi-tenant platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility with a cloud-first strategy through our multitenant architecture.

What you’ll do (Role Expectations)

• Own end-to-end System Integration Testing (SIT) and quality outcomes for key platform areas including UI, APIs, services, and data workflows

• Design and deliver effective, automatable test plans with strong coverage for functional, regression, and system integration scenarios

• Build and maintain UI and API automation using modern frameworks to ensure stability, maintainability, and fast feedback

• Validate large-scale systems including REST APIs, backend services, distributed workflows, and microservices

• Integrate automation into CI/CD pipelines, enabling release gating, quality metrics, and faster deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Advanced proficiency in automation testing using Python (pytest/unittest), JavaScript, or TypeScript

• Hands-on experience with UI automation tools such as Selenium, Cypress, or Playwright for end-to-end validation

• Deep experience testing distributed systems, microservices, and scalable cloud-native multi-tenant architectures in AWS, GCP, or Azure environments

• Solid understanding of CI/CD integration, Linux troubleshooting, and containerized environments including Docker and Kubernetes

• Technical knowledge of L2/L3 networking concepts, including routing protocols, VPN, IPSec, and WAN architecture

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience designing scalable test frameworks covering architecture, patterns, reporting, stability, and parallelization

• Proficiency with Git, test management tools like TestRail, and issue tracking systems such as Jira

• Hands-on experience with AI agent prompting and usage for productivity, test design, and automation support

#LI-GL2

#LI-Hybrid

We are looking for a Staff Software Development Engineer to join our ZPA datapath team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, Engineering in our ZTNA department. You will be a key part of the team that built the world’s largest cloud security platform from the ground up. We are seeking a visionary to help enhance our services and global footprint, enabling organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Developing and optimizing network applications and protocols using C/C++
• Designing efficient data structures for network data processing and handle system-level programming in Linux environments
• Analyzing network performance to identify issues and implement optimization solutions
• Collaborating with teams to define requirements, design architectures, and integrate network solutions
• Conducting code reviews, testing, and debugging to ensure robust and reliable software

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in a distributed and enterprise-scale environment
• Strong knowledge of C programming specifically for network-related data handling and processing
• Expertise in Linux environments, including system-level programming, scripting, and troubleshooting
• Experience with networking protocols and traffic management technologies (e.g. TCP/IP, HTTP/HTTPS, SSL/TLS, QUIC)
• Strong knowledge in one of the cloud platforms like AWS, Azure, or GCP

What Will Make You Stand Out (Preferred Qualifications)

• Experience in L3 protocols, routing, and BGP
• Stay current with industry trends and propose enhancements to improve system reliability, scalability, and network efficiency
• Experience in Cloud-based Networking

#LI-NT1

#LI-Hybrid

Role

We are looking for a Staff Software Engineer for a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering in the platform convergence department. You will design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure. Your work will focus on developing distributed, scalable systems that bridge the gap between control and orchestration layers through fault-tolerant gRPC-based services.

What you’ll do (Role Expectations)

• Design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure
• Develop distributed, scalable systems with a focus on concurrency, fault tolerance, and messaging
• Implement and maintain gRPC-based APIs and services to integrate forwarding plane capabilities with control and orchestration layers
• Optimize system performance through profiling tools across kernel-space and user-space
• Engage in code reviews, system design discussions, technical documentation, and mentoring junior engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience with extensive coding in Rust, particularly in systems programming and async frameworks like Tokio or async-std
• Proven expertise in building resilient, observable, and horizontally scalable distributed systems
• Strong understanding of Linux fundamentals, including networking, namespaces, sockets, and kernel-user space interaction
• Proficient in container-based environments, Git, CI/CD workflows, and performance instrumentation

What Will Make You Stand Out (Preferred Qualifications)

• Experience with systems languages like C/C++ or Go, particularly in performance-critical environments
• Familiarity with Linux networking stacks, kernel-space technologies (eBPF, XDP, DPDK), bare-metal deployments, and Kubernetes networking
• Hands-on experience with gRPC, Protobufs, service-oriented architectures, and L2–L4 networking protocols

#LI-Hybrid #LI-RM6

Role

We are looking for a seasoned Staff Software Development Engineer to join our Product Security Engineering department. This is a hybrid role based in Bangalore, reporting to the Senior Director, Software Engineering. You will join our Internal Security Automation team, contributing to securing the world’s largest cloud security platform. You'll bring your vision and passion to a team of experts who enable organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Design, build, and operate foundational security services, AI security agents, and integrations with internal systems to empower Zscaler engineering teams to ship secure software

• Implement scalable APIs and microservices in Go for seamless system communication

• Collaborate with architects and product owners to ensure cloud services align with company standards

• Participate in on-call rotations to resolve production issues while continuously improving system reliability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of professional software development experience, including 3+ years focused on developing backend cloud systems using Python or Go

• Proficiency in building web services using REST, GraphML, or gRPC and managing secure endpoint communication

• Experience with containerized application development and orchestration using Kubernetes

• Proficiency in designing, deploying, and operating services and applications on AWS including familiarity with IaC frameworks such as Terraform or CDK

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with full-stack development, frontend development, and DevOps automation workflows

• Proficiency in the use of coding assistants such as Google Code Assist, Windsurf, Cursor, or Claude code on production codebases

• Hands-on experience building AI agents with Large Language Models (LLMs), including Retrieval-Augmented Generation (RAG)

#LI-Hybrid #LI-PM5

Role 

We are looking for a Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering. 

You will be responsible for writing the frameworks and tools used to test our products, occupying a unique space that combines the "building" mindset of software design with the "breaking" mindset of software test engineering. In this role, you will design and develop wide-reaching tools and write code that automatically verifies product quality, often writing more code than the developers themselves.

What you’ll do (Role Expectations)

• Build robust frameworks and tools specifically designed to test complex products
• Design and develop wide-reaching tools that impact the entire engineering lifecycle
• Write high-quality code to automatically verify product quality and ensure seamless performance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience working on systems or distributed systems with a focus on networking, firewall technologies, and cloud infrastructure
• Hands-on proficiency in Python or Golang
• Foundational knowledge of public cloud computing platforms such as AWS, GCP, or Azure
• Experience with virtual environments including Docker, containers, Kubernetes, and OVA
• Proven track record of building automated testing frameworks

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of TCP/IP protocol stack, HTTP, TLS, PKI, and related networking products like DNS, DHCP, VPN, and HA
• Familiarity with security technologies such as firewalls, IPS, and Authentication
• Advanced expertise in software development lifecycles and high-level development automation

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering.

As a DevOps Engineer you will be responsible for managing development and infrastructure demands. Additional responsibilities for this role include deploying systems and supporting peer developers.

What you’ll do (Role Expectations)

• Provisioning Zscaler services on public cloud (AWS, Azure, GCP) using Kubernetes, helm and terraform
• Ensuring security compliance of service deployment
• Working with the team to control costs and optimize cloud utilization
• Designing and implementing CI/CD pipelines
• Advocating and guiding Software Engineers in adopting DevOps philosophy

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience with an Engineering or Computer Science degree, specializing in hosting 24x7 services on public cloud platforms like AWS (preferred), GCP, or Azure
• Automation and orchestration experience using relevant technologies (e.g. Terraform, Cloudformation, Ansible, etc.)
• Skilled in managing Kubernetes clusters and proficient with CI/CD tools like Bamboo and Jenkins
• Proficient in Databases and SQL (preferably Postgres) with experience in cloud architecture components like message queuing, in-memory caches, and load balancing
• Familiarity with logging and monitoring technologies such as prometheus, Grafana end ELK Stack

What Will Make You Stand Out (Preferred Qualifications)

• Understanding of TCP/IP protocol stack, HTTP, TLS, PKI and other related protocols and products (DNS, DHCP, VPN, HA, routing and switching)
• Understanding of security technologies like firewall, IPS, Authentication,VPN

#LI-RM6 #LI-Hybrid

Role 

We are looking for a seasoned Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Senior Manager, Software Engineering. You will join our Cloud Browser Isolation Product Team, contributing to the world’s largest cloud security platform. You'll bring your vision and passion to a team of experts who enable organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Design, build, and maintain integrations with internal and external products to enhance Zscaler offerings beyond a single solution
• Implement scalable APIs and microservices in Go for seamless data exchange and real-time session handling
• Collaborate with architects and product owners to ensure cloud services align with company standards
• Develop solutions for traffic management, monitoring, and logging to ensure high reliability and efficient debugging
• Participate in on-call rotations to resolve production issues while continuously improving system reliability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of professional software development experience, including 3+ years focused on developing backend cloud systems using Go (Golang)
• Proficiency in building APIs using HTTP, gRPC, or REST and managing secure endpoint communication
• Experience with containerized application development (Docker) and orchestration (Kubernetes)
• Proven track record of building backend systems with high performance and reliability expectations
• Solid understanding of networking concepts such as TCP, DNS, and SSL/TLS encryption

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity or willingness to contribute to NodeJS backend development
• Exposure to DevOps automation workflows and CI/CD pipelines
• Hands-on experience with distributed messaging systems like Kafka, RabbitMQ, or similar services

#LI-Hybrid #LI-AN4

Role 

We are looking for a Staff Software Engineer to join our Identity & Access Management team. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Engineering. You will help manage digital risk by applying security through identity integration and controls. In this role, you will build workflows and application integrations as coordinated with the larger IAM team, Product Management, and Business teams.

What you’ll do (Role Expectations)

• Lead the development of identity management products for Zscaler
• Design and implement core product functionality and key technical initiatives
• Collaborate with team members to maintain a positive working culture and drive technical excellence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience in large-scale commercial networking applications with a degree in Engineering or Computer Science
• Deep proficiency in enterprise Java, object-oriented programming (OOP/OOA), systems architecture, and RESTful APIs
• Hands-on experience with SQL and Postgres
• Strong understanding of networking protocols, including HTTP, SSL/TLS, and TCP/IP
• Technical expertise in frameworks such as Hibernate and Spring, as well as CI/CD tools and processes

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Identity and Access Management protocols, such as OAuth, OpenID Connect, SAML, Federation, or SSO
• Practical experience with Docker, Kubernetes, and container infrastructure

#LI-Hybrid #LI-VV3

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Role

We are looking for a Staff Software Engineer to join our Engineering team in a hybrid capacity in Bangalore, reporting to the Senior Director, Software Engineering. You will join the team that built the world’s largest cloud security platform from the ground up. Bring your vision and passion to our team of cloud architects and software engineers who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the engineering effort for the development and maintenance of the Zscaler Zero-Trust Cloud User Interface

• Work closely with the UI design team to implement intuitive and accessible user interfaces, leveraging UX best practices and a component library

• Collaborate with the product team to define and implement functional requirements that align with business goals

• Develop high-quality, maintainable code with thorough unit and end-to-end (E2E) tests using frameworks such as Jest, Cypress, or Playwright

• Advocate for UI platform priorities, ensuring alignment with long-term architectural goals and business needs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

• 6+ years of professional experience as a front-end engineer, with at least 5 years of experience specifically in React

• Extensive experience with JavaScript and developing UI components using React

• Strong understanding of UI/UX design principles and implementing efficient, scalable GraphQL and REST APIs

• Proven ability to address key UI concerns such as scalability, performance, and security to maintain a high-quality user experience

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of front-end build tools, package managers, monorepos, and version control systems such as Nx, npm, and Git

• Familiarity with containerization and Kubernetes

• Understanding of AWS services including Cloudfront, EC2, and S3 and their application in secure, scalable, and highly available UI deployments

#LI-Hybrid #LI-GL2

Role

We are looking for a Director, Software Engineering to join our team. This is a hybrid role based out of our Bangalore, India (minimum 3 days a week  in office), reporting to the VP, Engineering for the Zero Trust Branch (Zero Trust Exchange) department.

In this role, the Director of Software Engineering will lead the gateway/datapath engineering organization, owning the architecture, delivery, and operational excellence of high‑performance, highly reliable traffic processing systems. This role drives the technical strategy and execution for critical dataplane capabilities, ensuring scalable, secure, and observable performance that directly impacts customer experience and platform stability.

What you’ll do (Role Expectations)

• Set technical direction and architecture for the gateway/datapath, driving scalable, high-performance designs while balancing across considerations such as latency, throughput, resiliency, and cost
• Lead and grow the engineering organization, hiring and developing a strong high performing team, and building a culture of accountability, execution, and continuous improvement
• Drive delivery of critical dataplane capabilities, translating business priorities into clear roadmaps, milestones, and measurable outcomes, and consistently shipping high-quality releases
• Own operational excellence for production systems, improving reliability, observability, incident response, and SLO/SLI discipline to meet availability and performance targets
• Partner cross-functionally with Product, QA, Security, SRE, and peer engineering teams to align priorities, manage dependencies, and ensure end-to-end customer impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 15+ years of software engineering experience, including 7+ years leading engineering teams delivering complex, production-grade systems
• Proven experience building and operating high-performance gateway/datapath or networking systems (e.g., L4–L7 proxies, firewalls, VPN/tunneling, packet processing, routing/switching, traffic steering) with strong fundamentals in performance and reliability
• Demonstrated ability to set technical strategy and drive execution across multiple workstreams, with a track record of shipping impactful capabilities on predictable timelines
• Strong production ownership experience: operating mission-critical services, driving SLOs/SLIs, incident management, root-cause analysis, and continuous reliability improvements
• Excellent cross-functional leadership and communication skills, able to align engineering, product, and operations stakeholders around priorities and tradeoffs

What Will Make You Stand Out (Preferred Qualifications)

• Strong experience designing, building, and operating SD-WAN datapaths and control/data plane interactions (overlay networking, tunnel encapsulation, traffic steering, QoS, path selection, failover, and telemetry)
• Experience delivering gateway/datapath capabilities in cloud-native, multi-tenant environments, including robust observability and automated safe rollout strategies
• Strong experience with routing and switching fundamentals and implementations (e.g., BGP/OSPF, ECMP, VRFs, VLANs) in high-scale production environments

#LI-Hybrid #LI-AN4

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid