About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].
• Professional fluency in English and Spanish (written and verbal) is required.

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

The Position

CallRail is seeking a curious and adaptable Product Designer to join one of our Core Products teams. In this role, you'll work on the features and flows that sit at the heart of the CallRail platform—across integrations, billing, and attribution—designing experiences that are clear, reliable, and genuinely useful for small businesses.

You'll be embedded across our integrations, billing, and attribution teams, partnering closely with Product Managers, engineers, and fellow designers to solve real customer problems and ship great work. We lean heavily into AI tools like Gemini and Claude as part of how we design and prototype—you'll be expected to use them throughout your process, from early exploration through handoff.

This role is a great fit for someone who brings a positive, inquisitive attitude above all else, loves to prototype and experiment quickly, and is energized by a team that invests in your growth and celebrates your success.

What You’ll Do

• Design intuitive user flows, interfaces, and rapid prototypes for integrations, billing, and attribution—crafting experiences that are clear, reliable, and easy to act on for small business users

• Partner with Product Managers and Engineers during discovery to understand customer needs, explore solutions, and test early concepts

• Translate complex product capabilities—integrations, billing logic, attribution data—into experiences that feel approachable, transparent, and easy to use

• Participate in customer research, usability testing, and feedback sessions to inform design decisions

• Own design execution for features and initiatives—from wireframes and interactive prototypes to high-fidelity designs and developer handoff—while working within a dynamic, evolving SDLC and leaning into AI tools like Gemini and Claude to accelerate your process and push the quality of your work

• Contribute to shared design system and best practices for complex product areas like integrations, billing, and data attribution—helping establish consistency and clarity across the platform

• Collaborate within a cross-functional product squad and participate in the broader design team through critiques, design system contributions, and workshops

• Bring flexibility and adaptability to shifting priorities, welcome ambiguity, and carry positive energy through change

What You’ll Bring

• 3+ years of experience as a Product Designer, preferably in B2B SaaS or data-driven products.
• Experience designing for marketing analytics, attribution, or advertising platforms—particularly around data visualization, funnel reporting, or multi-channel campaign insights—is a strong plus.
• Hands-on comfort (or genuine excitement) using AI tools like Gemini and Claude to accelerate your design and prototyping workflow; experience designing complex B2B product areas like integrations, billing, or marketing attribution is a plus
• A user-centered mindset and experience applying design thinking to real customer problems
• Proficiency in Figma, including prototyping and working with design systems
• Experience conducting or supporting usability testing and using qualitative and quantitative insights to iterate on designs
• Clear communication skills and the ability to collaborate effectively with Product, Engineering, and Design partners
• A foundational understanding of how web applications work, and curiosity about the underlying systems—APIs, billing logic, data pipelines—that power the products you’ll be designing
• Most importantly: a genuinely positive, curious attitude. You bring energy and enthusiasm to your team, stay open to feedback, and find joy in learning and solving problems together. A collaborative, low-ego mindset and solutions-oriented approach to change are essential.

Career Growth at CallRail

CallRail genuinely invests in the growth and success of our people. We support a clear Individual Contributor (IC) design career path where Product Designers grow by increasing the scope, complexity, and impact of the problems they solve. You'll have strong support, mentorship, and opportunities to take on greater ownership over time—progressing toward a Senior Product Designer role as you build depth in craft, research, and systems thinking.

Why CallRail Design?

At CallRail, Product Designers are active collaborators in shaping great customer experiences. We're a team that leads with positive energy, celebrates curiosity, and believes flexibility makes us stronger. You'll work alongside UX-minded Product Managers, experienced engineers, and a design team that values feedback, learning, and continuous improvement—and that genuinely wants to see you grow and succeed.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Product Designer who will play a critical role in driving user-centered design, leading initiatives from initial discovery through to implementation. This role will focus specifically on our MyGeotab platform, a complex customer management tool for billing, device management, returns, and support tickets. You will need to work with vast amounts of data and interact with multiple different user personas. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Product Designer, your key area of responsibility will be contributing to the product design vision, collaborating with the design team, and working with other designers to simplify complexity and build features that customers are asking for. You will need to work closely with cross-functional teams including Product Management, Product Ops, Development, Customer Success, and Data Science to lead discovery and research, focusing on creating and evolving user personas and journey maps to define and optimize the customer management experience within the platform. 

To be successful in this role you will be a self-starter and a strong storyteller with great initiative who emphasizes design as a strategic asset to help improve the organization's design capabilities. In addition, the successful candidate will have strong analytical and systematic design skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

• Responsible for driving design initiatives in cross-functional teams, promoting cross-functional collaboration and ensuring the seamless integration of design solutions throughout the product development lifecycle. 

• Take a proactive role in identifying opportunities to enhance design capabilities and effectiveness, initiating improvements in design methodologies, tools, and workflows to optimize efficiency and deliver exceptional user experiences. 
• Lead efforts in building and maintaining a scalable component library, ensuring consistency across the product and regularly updating documentation to reflect design system changes. 
• Conduct research, user testing, and analysis to gain deep insights into user behaviors, preferences, and pain points, guiding the development of user-centered design solutions. 

• Take responsibility for knowledge sharing within the design team, mentoring and supporting junior designers to foster their professional growth and excellence. 

• Advise manager on user-centric design principles and best practices, ensuring that design solutions align with user needs and industry standards. 

• Gather requirements and align design efforts with business objectives, actively seeking opportunities to improve the overall product experience. 

• Stay up-to-date with industry trends, emerging technologies, and design best practices, continuously evolving design skills and knowledge. 
• Advise on design concepts and communicate ideas effectively to stakeholders, presenting design solutions and justifying design decisions based on user research and data. 
• Work independently with developers and product managers to ensure the successful implementation of design solutions, providing guidance and support throughout the development process.

What you'll bring to the role:

Why job seekers choose Geotab:

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment.

ABOUT THE JOB

We are looking for a highly skilled Electrical Engineering Technical Lead, to join our rapidly growing team in Atlanta, GA. In this role, you will be responsible for end-to-end embedded control electronic systems and subsystems development for UAVs and related equipment. You will also be leading a team of engineers, and establishing robust design, integration, testing, and validation processes. This will require expertise in PCB design, subsystem integration, process management, vendor coordination. If you are someone who has led teams supporting rapid embedded control electronics development, then this role is for you.

WHAT YOU'LL DO

• Lead avionics system development from concept through production, ensuring seamless integration, reliability, and performance across Anduril's air systems.
• Provide technical guidance and manage a team of Electrical Engineers, driving technical execution and professional growth within the Tactical Recon & Strike Electrical Engineering team.
• Assign Electrical Engineers to projects and reconcile resource conflicts. Identify new resource requirements, recruit, interview & hire new employees.
• Evaluate staff performance, communicate areas for improvement for employees, and provide recommendations for compensation & promotions.
• Oversee full-cycle PCB and Line Replaceable Unit (LRU) development, guiding requirements derivation, schematic design, component selection, layout, board bring-up, and system integration, testing, and debugging.
• Architect and develop flight-critical embedded control electronic systems with an emphasis on high-reliability, resiliency, redundancy, and fault tolerance, collaborating cross-functionally to define product specifications and ensure mission success.
• Oversee sub-system and system-level testing and validation to ensure designs meet performance, safety, and reliability standards.
• Ensure engineering excellence by overseeing design reviews, analysis, and hardware testing to ensure product reliability in many of the harshest environments on earth.
• Develop and deploy engineering processes to assure design methods follow engineering best practices and support the overall system architecture to meet product technical requirements.
• Coordinate with fabrication and manufacturing partners, managing Bill of Materials (BOM), assembly processes, and supplier engagement to ensure high-quality production and delivery.
• Design embedded control electronics from concept to production, including hardware selection, schematic & PCB design, board bring-up, and system level integration
• Troubleshoot issues that span the electrical and software boundaries, with solid skills using both lab equipment (Oscilloscopes, DMM, etc.) and software debugging tools
• Work closely with cross-functional teams, including, mechanical, software, firmware, and test engineers to deliver fully functional products.
• Work in a fast-paced environment supporting new developments, active deployments, and customer operated hardware
• Concurrently manage involvement in multiple projects at various stages

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Electrical Engineering, or equivalent
• 7+ years of experience designing, testing, and troubleshooting complex embedded systems and products on UAV systems or similar industries.
• Proven leadership or management experience leading highly technical teams in a fast-paced environment.
• Strong hands-on knowledge of modern analog and digital electronics and electronic circuits.
• Familiarity with standard interfaces such as Ethernet, CAN, I2C, SPI, PCIe, USB, Analog circuits, etc.
• Familiarity with common MCU, CPU, FPGA devices and technologies.
• Competence with test equipment such as oscilloscopes, logic analyzers, debuggers, current-probes, and automation of tests
• Exceptional organization and communication skills (both written and oral)
• Proficient with Altium Designer or equivalent electronic design automation design tools
• Eligible to obtain and maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Proficiency with C
• Familiarity with software development processes and tools such as git, GitHub, JIRA, etc.
• Experience with developing for a safety-critical environment
• Experience working on products used in tough environments (automotive, aerospace, defense, etc.)
• Knowledge of embedded software development, including use of timers, interrupts, hardware peripherals such as SPI controllers and ADCs

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment.

ABOUT THE JOB

We are looking for a Senior Electrical Engineer to join our team in Atlanta, GA.

WHAT YOU’LL DO

• Design and own embedded control electronics from concept to production, including hardware selection, schematic & PCB design, board bring-up, and system level integration
• Troubleshoot issues that span the electrical and software boundaries, with solid skills using both lab equipment (Oscilloscopes, DMM, etc.) and software debugging tools
• Work closely with other electrical, mechanical, software, firmware, and test engineers to deliver fully functional products
• Work in a fast-paced environment supporting new developments, active deployments, and customer operated hardware
• Helped managed product sustainment in a production process with engineering improvements, product cost down, and sourcing engineering support
• Concurrently manage involvement in multiple projects at various stages

REQUIRED QUALIFICATIONS

• Comfortable working in a fast-paced environment
• Bachelor’s Degree in Electrical Engineering, Computer Engineering, or equivalent
• 8+ years of experience designing, testing, and troubleshooting complex embedded systems and products
• Demonstrated experience with some of the following: 8- and 32-bit Microcontrollers, Linux-based SOCs, Ethernet, common communication busses (SPI, I2C), and power regulation
• Power management and supply design experience - low power DC; medium voltage AC; battery storage systems
• Network management and switch design experience - Ethernet Gbit switch/PHY; configuring Ethernet switches (SW/PC)
• Competence with test equipment such as oscilloscopes, logic analyzers, debuggers, current-probes, and automation of tests
• Exceptional organization and communication skills (both written and oral)
• Proficient with Altium Designer or equivalent electronic design automation design tools
• Eligible to obtain and maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Proficiency with C
• Familiarity with software development processes and tools such as git, Github, JIRA, etc
• Experience with developing for a safety-critical environment
• Experience working on products used in tough environments (automotive, aerospace, defense, etc.)
• Knowledge of embedded software development, including use of timers, interrupts, hardware peripherals such as SPI controllers and ADCs

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment.

ABOUT THE JOB

We are looking for a Senior Electrical Sustainment Engineer to join our team in Atlanta, GA.

WHAT YOU’LL DO

• Help manage product sustainment in a production process with engineering improvements, product cost down, and sourcing engineering support
• Perform and own design updates of embedded electronics, including hardware selection, schematic & PCB updates, board bring-up, validation and system level integration
• Work closely with other electrical, mechanical, software, firmware, and test engineers to perform product updates driven by new feature requests and/or component obsolescence's
• Troubleshoot issues that span the electrical and software boundaries, with solid skills using both lab equipment (Oscilloscopes, DMM, etc.) and software debugging tools
• Support sourcing teams with managing long lead and end-of-life components to ensure continuous production.
• Work in a fast-paced environment supporting new product introductions, active deployments, and customer operated hardware
• Balance involvement in multiple sustaining projects at various stages to ensure timely and effective results.

REQUIRED QUALIFICATIONS

• Comfortable working in a fast-paced environment
• Bachelor’s Degree in Electrical Engineering, Computer Engineering, or equivalent
• 8+ years of experience designing, testing, troubleshooting and sustaining complex embedded systems and products
• Demonstrated experience with some of the following: 8- and 32-bit Microcontrollers, Linux-based SOCs, Ethernet, common communication busses (SPI, I2C), and power regulation
• Competence with test equipment such as oscilloscopes, logic analyzers, debuggers, current-probes, and automation of tests
• Exceptional organization and communication skills (both written and oral)
• Proficient with Altium Designer or equivalent electronic design automation design tools
• Eligible to obtain and maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Knowledge of embedded software development, including use of timers, interrupts, hardware peripherals such as SPI controllers and ADCs
• Familiarity with project management tools such as Jira
• Familiarity with software development processes and tools such as git, Github, etc
• Experience with developing for a safety-critical environment
• Experience working on products used in tough environments (automotive, aerospace, defense, etc.)

ABOUT THE TEAM 

The centralized Software Product Design & Research team serves as the connective tissue across Anduril's ecosystem of software experiences – ensuring that products and workflows scale thoughtfully across platforms, mission types, and domains. You will join the central team as a mission product designer – deployed to support Anduril's Tactical Reconnaissance & Strike organization alongside another designer focused in this domain. Together, you will own the design direction for mobile and web experiences that enable tactical operations, working closely with specialized stakeholders including autonomous systems engineers, product managers, and end users in mission-critical environments. As part of the central team, you'll maintain full access to the broader design community for critique, collaboration, and knowledge sharing while building deep expertise in a specialized operational domain that has immediate real-world impact.

WHAT YOU'LL DO

• Own mobile-first product experiences for tactical operations alongside web-based workflows from discovery to delivery – leveraging established [tactical] mobile conventions as a foundation while identifying opportunities to redefine interaction patterns based on validated user needs.
• Lead discovery and validation through direct engagement with end users in operational contexts and collaborative workshops with stakeholders; synthesize findings into design decisions that demonstrably improve mission-critical workflows in a fast-paced environment where speed to deployment is essential.
• Proactively identify design opportunities with minimal direction, defining what needs to be designed and driving work forward autonomously – balancing near-term delivery needs with system-level thinking across interconnected workflows.
• Shape how product design integrates with engineering & product management through close collaboration, iterative prototyping, and hands-on implementation guidance.
• Ensure your work is easy to follow through strong narrative skills, journey maps, user workflows, high fidelity mockups, and detailed documentation rigor.
• Partner with our design systems team to evolve the underlying platform through your work at the edge.

REQUIRED QUALIFICATIONS

• 5+ years of experience in product design, UX, or HCI, with a proven ability to execute high-craft, technically informed solutions.
• Proven experience designing mobile-first product experiences with deep understanding of mobile interface patterns, constraints, and interaction paradigms.
• Self-directed work style with demonstrated ability to operate autonomously – identifying gaps, defining scope, and driving design forward without constant direction.
• Experience designing for operational or tactical contexts where workflows require precision, speed, and clarity under time-sensitive conditions.
• Deep expertise in visual and interaction design with ability to craft elegant solutions for complex workflows; portfolio demonstrating high attention to detail.
• Systems thinking mindset, capable of mapping workflows across multiple user types and operational contexts.
• Strong prototyping skills to drive clarity in decision-making.
• Ability to communicate the "why" behind design decisions; work demonstrating having navigating complex stakeholder requirements across engineering, product, and business teams.
• No prior defense experience necessary – we are looking for designers who can bring diverse perspectives to hard problems.

PREFERRED QUALIFICATIONS

• Experience designing for provisioning and configuration at scale – creating workflows that ensure consistency, minimize errors, and provide clear visibility across operational states.
• Track record of delivering high-quality design work against firm deadlines in fast-paced, mission-critical environments where priorities shift rapidly and ambiguity is the norm.
• Experience working within established design systems while contributing thoughtful extensions for domain-specific needs.
• Experience leading user research sessions including customer discovery, usability testing, and synthesis of complex feedback loops.
• Facilitation skills to lead workshops, guide cross-functional alignment, and strategic decision-making.
• Familiarity with designing for constrained or high-stakes / safety critical environments (e.g., industrial, aerospace, or defense systems).
• Must be eligible to obtain and maintain a U.S. TS clearance.

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment.

ABOUT THE JOB

We are looking to bring on a Senior Test Automation Engineer, Hardware to design and deliver test systems for Anduril’s electronic products. This person will work to identify gaps in test coverage and own the design and delivery of the hardware and software test solution. A strong Test Design Engineer will need to have a proven track record of delivering turn-key test solutions for electronic components and systems and a background in hardware, software, integration and sustainment.

WHAT YOU'LL DO

• Manage a small team of Test Automation Engineers to deliver End to End test solutions for customers
• Define, own, and execute End of Line test plans for a set of new products and features, in collaboration with firmware, software, and hardware design teams
• Define and implement test strategies that optimize product safety, product reliability, risk mitigation, FMEA coverage, and schedule
• Design and execution of PCBA and electrical system components with hands on testing and rework as necessary
• Data analysis and clear communication of results and collaboration with design engineers to resolve any product problems found via test
• Design and implement next generation test automation hardware systems to facilitate fast and repeatable testing of product
• Execution and management of purchasing, build, integration and final commissioning of functional testers
• Develop test procedures and test automation from component level to system level
• Support board bring-up and bench validation as needed
• Support Design Engineer with DFT, provide feedback from test results to improve quality and test coverage
• Support manufacture test bring-up and yield
• Support in Root Cause Analysis process
• Lead and participate as a key contributor in design reviews
• Provide technical mentorship to engineering teams

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Electrical Engineering or equivalent
• 8+ years of hands on electrical engineering experience designing functional test equipment
• 5+ years of experience in Schematic Capture and/or PCBA layout (experience with Altium Designer is a plus)
• 2+ years of experience in scripting language to develop automation (C/C++/C#, Python, or MATLAB – experience in LabVIEW is a plus)
• Experience with peripherals and developing test and validation strategies
• Advanced experience with computer hardware communication bus protocols: USB, I2C, I2S, CSI, Ethernet, SPI, PCIe, HDMI, CAN, serial comms, etc.
• Collaborate with a cross-functional team to support product development from prototype to production
• Understanding of lab safety protocols when working in all types of lab environment
• Familiarity with measurement analysis techniques such as Gage RR and Process Capability Analysis
• Understanding both hardware and software integration and test process
• Experience with source code revision and control (experience with GitHub is a plus)
• Must be eligible for a Security Clearance

PREFERRED QUALIFICATIONS

• Master’s Degree in Electrical Engineering or equivalent
• Proficiency in MS Word, Excel, PowerPoint and VISIO
• A detail-oriented individual who strives in an environment that values effective team collaboration
• Hands-on experience with NI TestStand software
• Experience in Product Release Cycle from prototype to production and key deliverables of each phase
• Experience RF test equipment such as Vector Network Analyzers, Spectrum Analyzers, Signal Generators, and Power Meters
• Experience with testing RF components like power amplifiers, transmitters, receivers, and filters
• Experience with wired networking technologies (Gigabit, 10Gigabit)
• Hands-on experience with complex networking equipment, a deep understanding of networking protocols, test design and implementation chops and a background in IP network design

PagerDuty is seeking a Principal Product Designer to join our diverse, customer-focused team! As Principal Product Designer,  you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.

If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our Atlanta office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!

KEY RESPONSIBILITIES

• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

BASIC QUALIFICATIONS

• 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
• 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
• Demonstrated experience leading design strategy and influencing product direction
• Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences

PREFERRED QUALIFICATIONS

• Experience designing for developer tools, DevOps platforms, or technical operations products
• Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
• Track record of establishing design systems, frameworks, or principles that scale across product teams
• Strong thought leadership through speaking, writing, or contributing to the design community
• Experience working in high-growth SaaS or enterprise software companies with complex technical audiences

The base salary range for this position is 161,000 - 270,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location.

The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

About the Company:

Stable Kernel is a technology services firm and custom software developer building scalable software solutions for cutting-edge, innovative enterprises to move their business forward. We are headquartered in Atlanta, GA.

We’re a privately held, Great Place to Work Certified Company™ with a multi-award-winning culture and an impressive 10-plus-year trajectory of sustainable growth. At Stable Kernel, we support our employees in ways that help them do some of the best work of their lives.

About the Role:

As a Senior Product Designer, you’ll play a key role in shaping the future of digital products across a range of industries. You’ll drive the creation of thoughtful, intuitive, and engaging experiences that not only meet user needs but also align with business goals. Your work will directly influence the success of our clients and the evolution of our design practice.

We’re seeking a Senior designer who brings a rare blend of strategic thinking, creative curiosity, and practical execution. You’re confident without ego, empathetic by nature, and thrive in collaborative, cross-functional environments. You understand how to balance ideal experiences with real-world constraints — and know when to push the boundaries.

Core Responsibilities Include:

• Technical Impact: 
• Designing end-to-end mobile and desktop experiences, from discovery and wireframing through high-fidelity mockups and interaction specifications.
• Creating and maintaining a component library and design system that ensures consistency across the application.
• Conducting user research, usability testing, and design validation to inform and iterate on design decisions.
• Collaborating closely with engineers to ensure designs are implemented with high fidelity and optimal performance.
• Designing for accessibility, responsive layout, and platform-specific conventions on iOS,Android, and web.
• Participating in design reviews and providing thoughtful feedback to peers.
• Business Alignment: 
• Understanding and aligning with project objectives, effectively balancing leadership and collaboration to shape design approaches that support overall goals.
• Delivering customer value through design, identifying improvement opportunities within their scope and contributing enhancements that elevate the user experience.
• Supporting project estimation and planning, identifying gaps, risks, and assumptions, and working with team members to ensure accurate planning and costing.
• Partnering with sales and business development teams, offering design expertise and support for scoping and client-facing engagements when needed.
• Interacting with Others: 
• Fostering strong collaboration across teams, facilitating communication within project teams, and providing support to fellow designers to ensure alignment and momentum.
• Influencing through insight and mentorship, actively sharing knowledge, and collaborating on solutions with other designers.
• Serving as a design expert on project teams, balancing guidance from senior designers with mentorship for junior team members while confidently advising stakeholders and providing clear design direction.
• Communicating project status proactively, escalating unforeseen challenges, and working with leadership to resolve blockers and maintain progress. 
• Autonomy & Ambiguity: 
• Taking ownership of design initiatives, delivering high-quality work while aligning with the broader project, departmental, and company objectives.
• Navigating ambiguity with support, demonstrating comfort in uncertain situations while collaborating with peers to plan, structure, and execute complex design solutions.
• Contributing to roadmapping and project planning, leading efforts to define phases and timelines with input from cross-functional team members.
• Problem-Solving:
• Driving problem-solving at multiple levels, addressing challenges across project, team, and department contexts with strategic thinking and a solution-oriented mindset.
• Identifying and planning for risks proactively, anticipating potential challenges, and integrating mitigation strategies into project planning.
• Escalating issues proactively to the appropriate team members, including Project Manager or Product Design leadership, to address blockers and maintain project momentum.
• Leadership:
• Contributing to process improvement efforts, actively collaborating with the team to refine workflows and enhance team efficiency.
• Advocating for design best practices, staying current with industry standards and sharing insights to elevate the team’s overall craft.
• Mentoring and collaborating with peers, providing guidance to base-level designers and contributing to the growth and development of fellow senior designers.
• Leading design efforts across projects, typically serving as a project lead unless partnered with a lead designer, and flexibly supporting design work based on project structure and team needs.

Intimate, Working Familiarity With:

• Figma is essential, with working knowledge of additional design and prototyping tools such as Adobe XD, Sketch, and Zeplin.
• Understanding of Apple’s Human Interface Guidelines (HIG) and Android’s Material Design principles, ensuring platform-consistent, accessible, user-centered experiences.
• Design system creation and component library management.
• User research methods: interviews, usability testing, journey mapping.
• Collaboration with engineering teams in an agile delivery environment.
• Accessibility standards and inclusive design practices for mobile.
• Google and Microsoft Office Suite to create compelling client presentations.

General Requirements:

• 5+ years of product design experience, with at least 2 years focused on native or cross-platform mobile apps.
• A portfolio demonstrating strong mobile design work across iOS and Android.
• Degree in a design field or relevant experience. 

Nice to Haves:

• Experience designing for retail, e-commerce, or loyalty applications.
• Familiarity with React Native or cross-platform design considerations.
• Experience with motion design and micro-interactions.
• Background working with professional (B2B) and consumer (B2C) user personas alongside consumer flows.

A Bit More Info:

Minimum Base Compensation: $65 per hour

This is a contract position.

Stable Kernel operates a People Before Place Hybrid model, allowing most employees to choose where they can do their best work most days.

Minimal travel is associated with this role.

*Note – We are not sponsoring employment visas at this time. If you are currently in possession of an employment visa, it will need to be effective for at least 3 years from the date of your application for your candidacy for employment to be considered.

Stable Kernel’s culture is inclusive and expansive. We celebrate diversity in its many glorious forms and do not discriminate based on race, religion, color, national origin, gender role orientation, sexual orientation, age, marital status, veteran status, or disability status.

However, we will discriminate against those unwilling to comply with the practice of our company values:

• we work with integrity always
• we respect our work and each other
• we are dedicated to life-long learning and sharing
• we stay hungry for new challenges

If you are like-minded in this regard, we hope you will apply. We look forward to meeting you.

The Challenge

OneTrust is seeking a Principal Learning Experience Designer to architect and scale high‑impact, release‑driven digital education for complex SaaS products. This is a senior‑level individual contributor role for a proven learning architect who thrives in fast‑moving environments and sets the standard for quality, speed, and scalability.

In this role, you will be the studio’s learning design authority and quality multiplier, building flagship eLearning, converting instructor‑led content into scalable self‑directed experiences, and creating reusable design patterns that allow learning to move in lockstep with product releases. You will combine strong instructional design judgment with hands‑on execution, helping customers and partners quickly adopt new functionality and realize value from OneTrust’s platform.

Your Mission

• Architect and deliver rapid, release‑synchronous eLearning for technical SaaS products, using modern authoring tools (primarily Rise)

• Convert ILT/VILT and SME‑led content into high‑quality, self‑directed digital learning that scales globally

• Design and maintain net‑new, release‑maintenance, and delta‑training modules that clearly communicate what changed, why it matters, and how to apply it

• Build microlearning (≤15 minutes)

• Create high‑quality demo and how‑to videos with AI audio, that teach real workflows, use cases, and best practices

• Own and evolve reusable learning templates, patterns, and standards that ensure consistency, accessibility, and speed across the education portfolio

• Partner with product SMEs, trainers, and education leaders to translate complex functionality into clear, outcome‑driven learning

• Apply and enforce accessibility (WCAG) standards and inclusive/neurodiverse design practices

• Leverage AI tools (e.g., Copilot, Rise AI) to accelerate development, generate scenario variants, maintain terminology consistency, and support quality assurance

• Mentor and coach other designers—raising the overall quality bar, influencing design decisions, and providing hands‑on guidance for complex initiatives

• Use learner and delivery feedback to identify “stumble points” and design targeted digital solutions that improve adoption and time‑to‑value

You Are/Have

• Bachelor degree in Instructional Design or Education or similar.

• 7+ years of experience in instructional design or rapid eLearning experience design, ideally within SaaS, enterprise software, release‑driven environments, or technical platforms

• Experience in Addie, Backward, and Agile design.

• Proven success delivering rapid eLearning in high‑volume, release‑driven environments

• Deep experience converting instructor‑led and technical content into effective self‑directed learning

• Strong design judgment and the ability to act as a design authority, not just a content producer

• Strong project management skills, with experience working closely with SMEs and managing multiple projects in parallel while meeting release timelines

• Hands‑on experience producing video content using tools such as Camtasia, Snagit, or similar

• Strong proficiency with Articulate Rise and working knowledge of Articulate Storyline

• Working knowledge of accessibility standards (WCAG) and inclusive design principles

• Experience using AI to improve development velocity, quality, and scalability

• Strong collaboration and communication skills across cross‑functional teams

Extra Awesome

• IAPP Certifications (any)   

• OneTrust Professional Certification and/or Expert Certifications   

• ATD, Training Institute or similar industry certification

• Articulate AI Certification or similar

• AI Certification(s)

About The Weather Company:

The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com).

Job brief:

You’ll bring an entrepreneurial spirit to a business in transition.  As we move from on-premise solutions for linear television to cloud-based weather storytelling across digital and social platforms, you will be the bridge between traditional broadcasting and the future of media. You will partner with product management and business development to understand how AI can shorten the distance between a weather forecast and an engaging social story.

You are a designer who "looks around corners" to anticipate problems and comes prepared with solutions. You are ready to gather your team, apply design thinking to complex datasets, and use AI tools to rapidly iterate from concept to development. You thrive in an environment where you are expected to challenge product assumptions and be a "plus" contributor in front of customers and sales teams.

The impact you'll make:

• AI Augmented Design: Leverage the latest AI tools (e.g., Claude, VS Code, Cursor, Figma AI, Adobe Firefly, etc) to shorten the time from concept to development, ensuring design is a seamless part of the high-speed handoff process.  You will drive a "workplace of the future" environment where AI is leveraged for daily operational efficiency.
• Cross-Platform Storytelling: Design the tools that empower meteorologists to create and distribute engaging content across digital and social platforms, reaching younger audiences where they live.
• B2B2C Complexity: Simplify complex data sets into intuitive actions for news stations (B2B) while ensuring the end-consumer experience (B2C) is delightful and engaging.
• Prototyping & Interaction: Rapidly build wireframes, high-fidelity mockups, and interactive prototypes that clearly convey how our solutions can help uncover and tell weather stories.
• Collaboration & Autonomy: Drive your own work with minimum direction, collaborating deeply with Product and Engineering to ensure design feasibility and behavioral excellence.
• Customer Advocacy: Support sales and business development by presenting design solutions directly to national and local news stations.
• Define user personas, user journeys, and information architecture to create intuitive and user-friendly experiences.
• A passion for user research techniques, user testing, and gathering validation in order to process insights so you can rapidly iterate on user experiences.

What you've accomplished:

• 5+ years of experience driving user experience and visual design for either B2B/enterprise and/or consumer applications.
• AI Workflow Proficiency: Proven experience using AI tools across the design process to accelerate workflows and solve user problems.  Expertise in Figma and the latest design/AI suites (Claude, Midjourney, etc.), with a track record of maintaining high-fidelity design systems.
• Content Creation Familiarity: Experience or strong familiarity with modern video editing and content creation tools like Adobe Premiere or other video suites.
• A strong portfolio showcasing the simplification of complex data and a deep understanding of trends that connect with younger audiences on digital/social platforms.
• Communication & Presence: Excellent collaboration skills with a history of effectively "challenging and being challenged" by product partners to reach the best outcome.
• A deep understanding of what it takes to design for native mobile apps and responsive web patterns in a media context.
• Personal or professional experience in social media content creation or digital storytelling.

About The Weather Company:

The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com).

Job brief:

You’ll bring an entrepreneurial spirit to a business in transition.  As we move from on-premise solutions for linear television to cloud-based weather storytelling across digital and social platforms, you will be the bridge between traditional broadcasting and the future of media. You will partner with product management and business development to understand how AI can shorten the distance between a weather forecast and an engaging social story.

You are a designer who "looks around corners" to anticipate problems and comes prepared with solutions. You are ready to gather your team, apply design thinking to complex datasets, and use AI tools to rapidly iterate from concept to development. You thrive in an environment where you are expected to challenge product assumptions and be a "plus" contributor in front of customers and sales teams.

The impact you'll make:

• AI Augmented Design: Leverage the latest AI tools (e.g., Claude, VS Code, Cursor, Figma AI, Adobe Firefly, etc) to shorten the time from concept to development, ensuring design is a seamless part of the high-speed handoff process.  You will drive a "workplace of the future" environment where AI is leveraged for daily operational efficiency.
• Cross-Platform Storytelling: Design the tools that empower meteorologists to create and distribute engaging content across digital and social platforms, reaching younger audiences where they live.
• B2B2C Complexity: Simplify complex data sets into intuitive actions for news stations (B2B) while ensuring the end-consumer experience (B2C) is delightful and engaging.
• Prototyping & Interaction: Rapidly build wireframes, high-fidelity mockups, and interactive prototypes that clearly convey how our solutions can help uncover and tell weather stories.
• Collaboration & Autonomy: Drive your own work with minimum direction, collaborating deeply with Product and Engineering to ensure design feasibility and behavioral excellence.
• Customer Advocacy: Support sales and business development by presenting design solutions directly to national and local news stations.
• Define user personas, user journeys, and information architecture to create intuitive and user-friendly experiences.
• A passion for user research techniques, user testing, and gathering validation in order to process insights so you can rapidly iterate on user experiences.

What you've accomplished:

• 5+ years of experience driving user experience and visual design for either B2B/enterprise and/or consumer applications.
• AI Workflow Proficiency: Proven experience using AI tools across the design process to accelerate workflows and solve user problems.  Expertise in Figma and the latest design/AI suites (Claude, Midjourney, etc.), with a track record of maintaining high-fidelity design systems.
• Content Creation Familiarity: Experience or strong familiarity with modern video editing and content creation tools like Adobe Premiere or other video suites.
• A strong portfolio showcasing the simplification of complex data and a deep understanding of trends that connect with younger audiences on digital/social platforms.
• Communication & Presence: Excellent collaboration skills with a history of effectively "challenging and being challenged" by product partners to reach the best outcome.
• A deep understanding of what it takes to design for native mobile apps and responsive web patterns in a media context.
• Personal or professional experience in social media content creation or digital storytelling.

Base Salary: $140,000 – $160,000

The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience, among other factors. 

Role:                                  Senior Support Engineer (North America)
Department:                      Support
Location:                           Atlanta (hybrid)
Reports into:                     Regional Support Manager

About the role:

The Senior Support Engineer is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines, troubleshooting issues that are time critical. 

Our customers are industry leaders (such as Netflix, Disney, Eurosport) who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical. 

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, Xr workflows, and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support.

We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world.

What you will do:

• Share industry knowledge to upskill and support the development of the wider support team.
• Assign and distribute support cases based on team members’ specialist expertise.
• Take ownership of high-priority customer cases and communicate directly with customers to resolve issues.
• Monitor and respond to incoming email and phone enquiries, ensuring a high standard of customer support.
• Prioritise incoming support cases and escalate critical issues when required.
• Create and maintain customer-focused knowledge base articles to share solutions and best practices.
• Support the Projects team with large-scale productions involving specific features and integrations.
• Communicate with colleagues and clients via Slack, Service Cloud, email, and phone to support the full disguise product range.
• Assist other Support Technicians with on-site support visits when needed.
• Collaborate with Development and QA teams by reporting and providing feedback on software and hardware issues.
• Support the Sales and Support teams with demo setups, events, and trade shows.
• Prepare servers for sales demos, testing, and issue reproduction.
• Continuously develop technical knowledge to improve the level of support delivered.
• Participate in a 24/7/365 support rota, providing weekend coverage approximately once every 4–5 weeks (TOIL provided).

Skills, experience and behaviours we are looking for: 

• You have experience working with Disguise Designer as either a show programmer or in-venue Support or with other media servers, (Pixera, Watchout, Hippotizer etc)
• You have experience working closely with the Video team on large-scale shows in one or more of the following industries: Touring Music, Theatre Production, Film/Movie Shoot, Permanent Install
• You have a strong understanding of Video signals and routing, such as Progressive vs Interlaced, colour bitrate, sampling, Genlock and schematics
• You have experience with LED screens, LED processors, and projectors in a commercial environment
• You have experience with 3rd party game engines, such as Unreal Engine (blueprint and levels, exposing parameters), TouchDesigner, Unity, Notch, Blender or equivalent modelling programs (3d modeling and UV mapping) will also be considered
• You are an expert in troubleshooting complex technical problems
• You have experience in a client-facing role working to deadlines
• You thrive in offering mentorship and upskilling more junior members of the team
• You are flexible to work the very occasional odd hours/weekends and to travel to client sites
• You have clear English communication, both verbal and written, to interact with both customers and the internal teams at Disguise 
• You are highly collaborative, working with the support team to resolve complex issues, as well as knowledge sharing
• You are calm under pressure when dealing with complex time critical issues
• You are a resilient and dynamic person, who can easily pivot and adapt in fast-paced environment

Nice-to-have:

• Commercial experience of managed networks, e.g., Cisco, Mellanox, Ubiquiti
• Commercial experience integrating Disguise Designer with 3rd party devices such as Camera Tracking Systems (MOSYS, Stype, NCAM), Automation and control networks (PosiStageNet, OSC) and Lighting desks (DMX, ArtNet, sACN)
• Experience with ST-2110-based workflows (NMOS, PTP, 2022-7 redundancy)