The Position

CallRail is seeking a curious and adaptable Product Designer to join one of our Core Products teams. In this role, you'll work on the features and flows that sit at the heart of the CallRail platform—across integrations, billing, and attribution—designing experiences that are clear, reliable, and genuinely useful for small businesses.

You'll be embedded across our integrations, billing, and attribution teams, partnering closely with Product Managers, engineers, and fellow designers to solve real customer problems and ship great work. We lean heavily into AI tools like Gemini and Claude as part of how we design and prototype—you'll be expected to use them throughout your process, from early exploration through handoff.

This role is a great fit for someone who brings a positive, inquisitive attitude above all else, loves to prototype and experiment quickly, and is energized by a team that invests in your growth and celebrates your success.

What You’ll Do

• Design intuitive user flows, interfaces, and rapid prototypes for integrations, billing, and attribution—crafting experiences that are clear, reliable, and easy to act on for small business users

• Partner with Product Managers and Engineers during discovery to understand customer needs, explore solutions, and test early concepts

• Translate complex product capabilities—integrations, billing logic, attribution data—into experiences that feel approachable, transparent, and easy to use

• Participate in customer research, usability testing, and feedback sessions to inform design decisions

• Own design execution for features and initiatives—from wireframes and interactive prototypes to high-fidelity designs and developer handoff—while working within a dynamic, evolving SDLC and leaning into AI tools like Gemini and Claude to accelerate your process and push the quality of your work

• Contribute to shared design system and best practices for complex product areas like integrations, billing, and data attribution—helping establish consistency and clarity across the platform

• Collaborate within a cross-functional product squad and participate in the broader design team through critiques, design system contributions, and workshops

• Bring flexibility and adaptability to shifting priorities, welcome ambiguity, and carry positive energy through change

What You’ll Bring

• 3+ years of experience as a Product Designer, preferably in B2B SaaS or data-driven products.
• Experience designing for marketing analytics, attribution, or advertising platforms—particularly around data visualization, funnel reporting, or multi-channel campaign insights—is a strong plus.
• Hands-on comfort (or genuine excitement) using AI tools like Gemini and Claude to accelerate your design and prototyping workflow; experience designing complex B2B product areas like integrations, billing, or marketing attribution is a plus
• A user-centered mindset and experience applying design thinking to real customer problems
• Proficiency in Figma, including prototyping and working with design systems
• Experience conducting or supporting usability testing and using qualitative and quantitative insights to iterate on designs
• Clear communication skills and the ability to collaborate effectively with Product, Engineering, and Design partners
• A foundational understanding of how web applications work, and curiosity about the underlying systems—APIs, billing logic, data pipelines—that power the products you’ll be designing
• Most importantly: a genuinely positive, curious attitude. You bring energy and enthusiasm to your team, stay open to feedback, and find joy in learning and solving problems together. A collaborative, low-ego mindset and solutions-oriented approach to change are essential.

Career Growth at CallRail

CallRail genuinely invests in the growth and success of our people. We support a clear Individual Contributor (IC) design career path where Product Designers grow by increasing the scope, complexity, and impact of the problems they solve. You'll have strong support, mentorship, and opportunities to take on greater ownership over time—progressing toward a Senior Product Designer role as you build depth in craft, research, and systems thinking.

Why CallRail Design?

At CallRail, Product Designers are active collaborators in shaping great customer experiences. We're a team that leads with positive energy, celebrates curiosity, and believes flexibility makes us stronger. You'll work alongside UX-minded Product Managers, experienced engineers, and a design team that values feedback, learning, and continuous improvement—and that genuinely wants to see you grow and succeed.

The Position

What You'll Do 

• Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace
• Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business
• Stay on top of AI/ML market trends and competitive landscape
• Be a great partner to engineers and designers in discovering the best solutions to those problems
• Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists.
• Communicate functionality and release plans internally to the stakeholders across the company
• Prioritize product development work for your team and manage the backlog of features based on company priorities
• Define and track measures of success for your domain and report regularly on findings, learnings, and next steps
• Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving. 
• Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company.
• Ensure we ship incredible features and improvements that meet the timing needs of the market.

What You'll Need

• 3+ years of experience as a Product Manager, with a strong track record of launching successful data, analytics, or AI/ML-driven products. (Direct experience in Conversation Intelligence, Speech Analytics, or Business Intelligence is highly desirable).
• Deep understanding of the principles of Natural Language Processing (NLP), machine learning model interpretation, and data visualization best practices.
• Exceptional analytical skills, with the ability to interpret complex data and translate findings into clear product requirements.
• Demonstrated ability to drive product strategy from concept through execution in an agile environment.
• Exceptional communication, presentation, and storytelling skills, capable of articulating complex product concepts to diverse audiences (technical teams, executives, customers).
• Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, Tableau, FullStory).
• Proficiency with prototyping (e.g. FigmaMake, Lovable) and AI prompting tools
• Experience with B2B SaaS models and understanding how rich customer insights drive business value (e.g., improving sales coaching, optimizing marketing campaigns, reducing churn).
• A Bachelor's degree in Computer Science, Data Science, Engineering, Business, or a related field.

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events 
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. 

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).