Senior Engineer I, Software Engineering

As part of ASM’s Software Engineering team, you’ll develop advanced control software that drives the most sophisticated semiconductor equipment in the world. Your work will directly impact robotics, gas flow systems, and temperature control hardware—delivering real-time results in chip manufacturing. Based in Phoenix, you’ll collaborate globally and help shape the future of semiconductor automation and factory integration.

Responsibilities:

• Design, develop, test, deploy, and maintain software for semiconductor manufacturing equipment
• Build software for Windows and real-time operating systems
• Troubleshoot and resolve issues in real-time control systems
• Triage mechanical, electrical, and software bugs
• Lead escalation calls with field engineers and global customers
• Collaborate with QA and Support teams to manage regression testing
• Author and review system specifications, software designs, and test plans
• Investigate internal and external problem reports and propose solutions
• Evaluate and recommend software engineering tools
• Participate in system design and scheduling efforts
• Integrate and support factory automation protocols such as SECS/GEM
• Work closely with automation teams to ensure seamless equipment-factory communication

Requirements:

• BS Degree in Computer Science or related field. MS preferred.
• Strong software development skills in C#
• 5+ years’ experience as a generalist or mid-stack software developer
• Experience in the semiconductor industry
• Hands-on experience with factory automation systems
• Familiarity with SECS/GEM, GEM300, EDA/Interface A protocols
• Experience with AMHS (Automated Material Handling Systems)

What sets you apart

• 10+ years in software development and architecture
• Experience with:
  • Machine control software (especially for semiconductor equipment)
  • Windows and real-time operating systems
  • Multi-threaded and real-time applications
  • GUI development and device drivers
  • Networking, data communications, and EtherCAT
  • Dynamic scheduling algorithms with deadlock avoidance

Senior Engineer I, Software Engineering - Factory Automation 

As part of ASM’s Software Engineering team, you’ll develop advanced control software that drives the most sophisticated semiconductor equipment in the world. Your work will directly impact robotics, gas flow systems, and temperature control hardware—delivering real-time results in chip manufacturing. Based in Phoenix, you’ll collaborate globally and help shape the future of semiconductor automation and factory integration.

Responsibilities:

• Design, develop, test, deploy, and maintain software for semiconductor manufacturing equipment
• Build software for Windows and real-time operating systems
• Troubleshoot and resolve issues in real-time control systems
• Triage mechanical, electrical, and software bugs
• Lead escalation calls with field engineers and global customers
• Collaborate with QA and Support teams to manage regression testing
• Author and review system specifications, software designs, and test plans
• Investigate internal and external problem reports and propose solutions
• Evaluate and recommend software engineering tools
• Participate in system design and scheduling efforts
• Integrate and support factory automation protocols such as SECS/GEM
• Work closely with automation teams to ensure seamless equipment-factory communication

Requirements:

• BS Degree in Computer Science or related field. MS preferred.
• Strong software development skills in C#
• 5+ years’ experience as a generalist or mid-stack software developer
• Experience in the semiconductor industry
• Hands-on experience with factory automation systems
• Familiarity with SECS/GEM, GEM300, EDA/Interface A protocols
• Experience with AMHS (Automated Material Handling Systems)

What sets you apart

• 10+ years in software development and architecture
• Experience with:
  • Machine control software (especially for semiconductor equipment)
  • Windows and real-time operating systems
  • Multi-threaded and real-time applications
  • GUI development and device drivers
  • Networking, data communications, and EtherCAT
  • Dynamic scheduling algorithms with deadlock avoidance

Engineer, Software Support

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.  

As a Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. 

Responsibilities:

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• Troubleshoot and resolve software issues, including embedded software for control systems.  Able to triage mechanical, electrical, and software bugs. 
• Responsible for managing escalation calls with field support engineers 
• Create bug reports for the developer to use when fixing the bug. 
• Work with QA to add replicated bugs to the regression. 
• Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 
• The team will handle all issues until they are ready to send to the developer.  

Minimum Qualifications 

• BS+ 4 years experience or MS+ in Computer Science, Computer Engineering, or a related field. 
• Ability to read code and diagnose issues.  
• Software development or test (QA) experience. 
• Ability to travel 10-25% domestic and international.

Preferred Qualifications 

• Preferred expertise in C/C++, C#, Python, Gitlab/Github.
• Experience with semiconductor equipment preferred 
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software 

Senior Engineer, Software Support

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.  

As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. 

Responsibilities:

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• Troubleshoot and resolve software issues, including embedded software for control systems.  Able to triage mechanical, electrical, and software bugs. 
• Responsible for managing escalation calls with field support engineers 
• Create bug reports for the developer to use when fixing the bug. 
• Work with QA to add replicated bugs to the regression. 
• Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 
• The team will handle all issues until they are ready to send to the developer.  

Minimum Qualifications 

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. 
• Ability to read code and diagnose issues.  
• Software development or test (QA) experience. 
• Ability to travel 10-25% domestic and international.

Preferred Qualifications 

• Preferred expertise in C/C++, C#, Python, Gitlab/Github.
• Experience with semiconductor equipment preferred 
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software 

Location

This role requires working from our downtown Toronto office 4 days/week (Mon, Tues, Thurs, Fri). Candidates must be based within a 50-mile commuting distance of the office.

About the Role

At Opendoor, AI isn’t a side project - it’s how we work. Across the company, teams default to AI to solve problems, ship faster, and remove friction from everything we do. You will help define the future of how we work by building AI powered workflows, automation, and experiences that drive leverage across Finance — spanning month-end close, SEC Reporting, FP&A, Technical Accounting, Tax, Procurement, Accounts Payable, and Payroll. This is high agency work in high ambiguity - turning messy problems into clean solutions, prototyping fast, and shipping.

You'll make systems design and tooling decisions that affect how our Finance operations scale – so we need people who think critically about what and why they build, the impact it will have on our team, and how to measure success. 

We're looking for AI-native builders who know how to automate complex operational workflows. The accounting and finance domain knowledge can be learned — what matters most is that you're wired to build, that you default to AI in how you approach problems, and that you can map messy business processes into clean, automated systems. 

Why Join Us

• Build AI automation for our Financial Operations from the ground up
• Work on cutting-edge systems directly impacting key Finance processes in a public company 
• Collaborate with talented engineers and finance team members
• Access to enterprise AI tools — Claude Code, Cursor, and LLM APIs. We invest heavily in AI infrastructure so you can build and experiment.

What You'll Do

This is a hands-on individual contributor role. You will design, build, and ship automations — not just evaluate tools or write strategy decks.

• Turn complex Accounting and Finance problems into clear system designs, experiments, and implementation plans
• Build and maintain AI-powered automation that improves operational efficiency, accuracy, and scale across Finance functions
• Automate workflows (journal entries, reconciliations, flux analysis) using SQL, Python, and agentic AI
• Maintain clean, auditable data throughout automated workflows, with dashboards and controls that support both operational and compliance needs
• Partner with the internal SOX team and external auditors to ensure automated processes meet compliance standards and are well-documented
• Build and scale AI literacy across the Finance team through runbooks, documentation, best practices, and hands-on training 

What You'll Bring

• At least 5+ years of work experience building automation, operational workflows, or data systems in any industry. 
• Familiarity with LLM deployment, context engineering and comfortable writing SQL or Python code
• Understanding of machine learning lifecycle concepts: training, evaluation, deployment, monitoring

Systems Thinking: You understand how data flows through operational systems. You can look at a business process, identify the inputs, outputs, dependencies, and failure modes, and design automation around it.

System Design: You take complex, messy problems and reduce them to simple, durable architecture. 

Communication: Articulate problems clearly to both technical and non-technical audiences. You write clean documentation, build dashboards that tell a story, and can walk a stakeholder through your design rationale.

AI Alchemy: You have high agency and a tinkering mindset. You default to experimenting, running variations with new tools and methods - LLMs, automation platforms, coding assistants until you can transmute data into high quality results. You're comfortable writing SQL code, working with APIs, and stitching tools together to ship solutions fast.

Impact Driven: You optimize for impact over novelty, choosing the right tools for the job and ensure performance, scalability and resiliency.

Bonus if you have:

• Experience in Accounting or Finance 
• Comfort working in regulated or compliance-sensitive environments

Tools and Technologies

You'll work across a range of tools and we expect this list to evolve. Ideal candidates will have experience with the following tech stack:

• AI coding assistants: Claude Code, Cursor, or similar 
• Workflow automation: Gumloop or similar platforms
• MCP integrations
• Agentic AI frameworks or building automation flows 
• Data / ERP platforms: Snowflake, NetSuite, Ramp or similar 

Note: Opendoor provides enterprise-level access to all AI tools listed above. Our engineers currently consume billions of AI tokens per month across the company and are not constrained by token limits or personal account restrictions.

Compensation

Our compensation plan consists of a base salary and Opendoor equity  in addition to a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

 #LI-DM

#LI-Onsite

Location

This is an in-person role that must be performed from the Phoenix, AZ office. Candidates must be able to be physically present in the office 4 days a week.

About the Role

We’re seeking an exceptional Senior Accountant to join our Accounting & Finance team. The ideal candidate brings a strong foundation in accounting, public company experience, and a forward-looking mindset around automation and AI-driven process improvement. You’ll be expected to apply sound judgment on accounting matters while identifying opportunities to modernize how the team operates.

What You Will Do

• Leverage AI tools and emerging technologies to streamline accounting workflows, enhance data analysis, and support scalable processes as the business grows
• Design, recommend, and implement automation initiatives (e.g., scripting, workflow tools, ERP enhancements) to reduce manual effort and improve close efficiency
• Prepare and review journal entries, and month-end close deliverables including balance sheet reconciliations, flux analyses, and bank reconciliations — ensuring completeness, accuracy, and well-documented support.
• Support the preparation of Opendoor’s consolidated financial statements and assist with external financial statement audits, including SOX and internal controls documentation, audit support, and controls testing
• Prepare monthly consolidation and elimination journal entries, including transactions involving multiple currencies and intercompany activities. 

What You Need

• Bachelor’s degree in Accounting or Finance
• Minimum 3+ years of progressive accounting experience in a fast paced environment
• Familiarity with automation and AI/ML tools (Chat GPT, Claude) and a willingness to explore how emerging technology can improve accounting processes
• Experience with SOX compliance and internal controls over financial reporting
• Proficiency in Microsoft Excel (advanced functions, pivot tables, lookups) and comfort working with large datasets
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities during close
• Excellent written, verbal, and interpersonal communication skills.
• Ability to meet deadlines, independently manage your time, and be self-motivated in a fast-paced environment

Bonus Points If You Have

• Licensed CPA or CPA candidate
• Real estate accounting experience or exposure to inventory-based business models
• NetSuite or other enterprise ERP experience (Oracle, SAP, Workday)
• Experience building or improving automated reconciliations or close management workflows
• Prior experience at a high-growth or publicly traded technology company, or a Big 4 accounting firm. 

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

 #LI-RM

#LI-Onsite

About Opendoor

Opendoor’s mission is to power life’s progress, one move at a time. We’re transforming the traditional real estate experience with a simple, modern way to buy and sell homes. Our teams rely on reliable, friendly, and efficient technology to do their best work every day — that’s where IT Support comes in.

About the IT Support Team

The IT Support team provides first-class technical support and office technology services to all Opendoor employees and contractors. We:

• Support end-user devices (primarily Mac, with some Windows) and core productivity tools.
• Own day-to-day troubleshooting for hardware, software, and account access.
• Partner closely with Workplace, People, Finance, Security, and Engineering to keep our offices running smoothly.
• Deliver friendly, professional service and meet or exceed our internal SLAs and CSAT goals.

You’ll be one of the on-the-ground IT partners for our offices in both Tempe & Phoenix, AZ while also supporting remote teammates as needed.

Role Summary

As an IT Support Technician, you will be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office A/V and network support in partnership with central IT teams. You’ll combine strong technical skills with excellent communication and a customer-first mindset.

What You’ll Do

End User Support

• Provide tier 1–2 support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets).
• Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.
• Own ticket lifecycle in our ITSM tool (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA.
• Deliver in-person “walk-up” support in the office and remote support via chat, email, and video.

Onboarding & Offboarding

• Prepare and provision devices for new hires (imaging, MDM enrollment, user profiles, application access).
• Support day-one setup: hardware handoff, account access verification, and basic tools walkthrough.
• Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, following security and data-handling standards.

Office & A/V Support

• Set up and maintain conference room A/V (Zoom Rooms / Teams Rooms / Meet Rooms, cameras, microphones, TVs, room controllers).
• Support onsite events (all-hands, training, visitors) with reliable A/V and network experience.
• Coordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling).

Endpoint & Asset Management

• Enroll and manage devices via our MDM / RMM tools (e.g., Jamf, Intune, or similar).
• Ensure devices meet baseline standards for OS version, security agents, disk encryption, and configuration.
• Maintain accurate asset inventory for Toronto / Miami (laptops, monitors, mobile devices, peripherals).
• Assist with vendor RMA, depot repair workflows, and hardware lifecycle (deployments, refreshes, returns).

Security & Compliance

• Follow identity and access management best practices using Okta and internal tools.
• Support MFA resets, account lockouts, and basic access requests in line with IT and Security policies.
• Help enforce security standards on endpoints (disk encryption, screen lock, OS patching, secure device handling).

Collaboration & Continuous Improvement

• Partner with IT Engineering, Security, and Workplace on cross-functional initiatives impacting the offices.
• Document troubleshooting steps, how-tos, and FAQs for internal KB and self-service content.
• Identify recurring issues and propose improvements to tooling, automation, and processes.
• Contribute to on-call / coverage rotations as needed (within agreed schedules and time zones).

What You’ll Bring

Minimum Qualifications

• [5+] years of hands-on IT support experience in a corporate, startup, or managed services environment.
• Strong troubleshooting skills across:
• macOS and/or Windows endpoints
• Core SaaS tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom)
• Networking basics (Wi-Fi troubleshooting, basic TCP/IP concepts, VPN).
• Experience with at least one MDM / RMM platform (e.g., Jamf, Intune, NinjaOne, or similar).
• Familiarity with identity & access management (Okta or comparable SSO/MFA solution).
• Excellent written and verbal communication skills; able to explain technical issues in simple, friendly language.
• Customer-obsessed mindset with a track record of high CSAT or similar service metrics.
• Ability to lift, move, and rack equipment as needed (typically up to ~40 lbs / 18 kg with reasonable accommodation).

Preferred Qualifications

• Experience supporting hybrid offices across multiple locations and time zones.
• Prior work in a fast-growing tech company or high-volume IT support environment.
• Experience with:
• ITSM tools (NinjaOne, JAFM, AMB, Jira Service Management, etc.).
• A/V platforms (Zoom Rooms, Teams Rooms, Logitech / Poly / similar hardware).
• Comfort working with distributed teams and documenting work in shared systems (Confluence, Google Docs, etc.).
• Experience supporting mixed office / field or operations-heavy teams is a plus.

Work Location & Time Zone

• This role is based in [Tempe / Phoenix, AZ office].
• Expect [to be onsite] to support hardware, A/V, and in-person requests.
• Some flexibility may be required to support cross-time-zone collaboration and occasional events.

Pay

• Compensation: [$40-45/hr]

#LI-RO

Supervisor Engineer (team lead), Software Support

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.  

As a Supervisor Engineer, Software Support, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. 

Responsibilities:

• Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
• Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
• Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• Guide your team members to create bug reports for the developer to use when fixing the bug. 
• Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 

Minimum Qualifications 

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. 
• Proven ability to motivate, inspire, and foster a collaborative team culture.
• Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
• Software development or test (QA) experience. 
• Ability to travel 10-25% domestic and international.

Preferred Qualifications 

• Preferred expertise in C++, C#, Python, Gitlab\Github.  
• Experience with semiconductor equipment preferred 
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software 

Hi, we're Oscar. We're hiring a Workday Architect to join our People Systems team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Workday Architect is responsible for leading the design and management of Workday solutions across Compensation Time/Leave, and Payroll. This role requires a strategic thinker with a deep understanding of Workday functionalities and the ability to manage consultants while executing complex projects and enhancements.

You will report into the Senior Director, People Technology & Operations. 

Work Location:

This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $129,600 - $170,100 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Workday Solution Design & Stakeholder Engagement:
  • Lead the design and architecture of scalable Workday solutions across Compensation, Time/Leave and Payroll.
  • Serve as primary Workday SME, translating business requirements into effective configurations and enhancements. 
  • Ensure Workday solutions comply with data governance, audit, legal, organizational policies, and apply industry standards to elevate.
  • Identify and mitigate risks related to Workday changes and implementations.
  • Define and manage stakeholder engagement model with Payroll, including roles and responsibilities. 
  • Lead and oversee consultants, providing direction and quality assurance.

• Project Delivery & Process Improvement
  • Own planning and delivery of Workday projects and enhancements, ensuring standard project management practices are utilized to ensure successful on-time and on-budget execution 
  • Coordinate cross-functional teams to support successful integration and adoption
  • Drive process improvements and automation to improve efficiency and user experience
  • Stay current on Workday release and best practices to maximize platform value
  • Provide regular project status updates and stakeholder communication. 
  • Identify opportunities for process improvements and automation within Workday modules to enhance efficiency and user experience. 
  • Conduct regular meetings with stakeholders to review project progress, gather feedback, and address any concerns.
  • Compliance with all applicable laws and regulations. 
  • Other duties as assigned. 

Requirements:

• 6+ years of combined configuration experience across Compensation, Time, and Payroll. 
• Experience managing and delivering complex Workday projects and enhancements.
• Experience managing and developing a direct report(s)
• Ability to engage and influence stakeholders across levels of the organization.

Bonus points:

• Workday certification(s) in relevant modules is highly desirable.

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

Your Impact

As the Director of Technical Support, you will be responsible for scaling and evolving our Tier 1 Technical Support organization to support a rapidly growing, global customer base. You will define the strategy, structure, and operational framework required to deliver consistent, high-quality support at scale.

In this role, you will lead through leaders, drive operational excellence, and shape how we leverage AI and automation to transform support delivery. You will partner cross-functionally with Product, Engineering, Sales, and Customer Success to ensure a seamless, customer-centric experience while building a high-performing, future-ready organization.

What You’ll Do

Location: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZ - 4 days in-office required
Reports to: Sr. Director, Global Support
Direct Reports: 15, with 1-2 Team Leads

Operations Leadership:

• Lead and develop technical support leaders and their teams, providing strategic direction, coaching, and organizational guidance.
• Drive functional KPI performance in accordance with department and corporate objectives.
• Ensure escalations reach an effective resolution. This may entail coordinating with and working with other departments, including sales, customer success and accounting to resolve issues.
• Analyze, manage, and implement performance metrics, scorecards, and reporting to assess team and individual performance.

Quality Assurance, Training, and Process Improvement:

• Review top issues & trends from Salesforce, JIRA, and other systems to identify opportunities for improvement & training
• Collaborate with training team and senior department leadership on QA and Training strategy to ensure program effectiveness
• Identify areas of improvement and lead process optimization initiatives to enhance efficiency and customer satisfaction.

Customer Experience and Advocacy:

• Analyze and understand customer needs based on survey feedback, call monitoring and LLM analysis
• Demonstrate excellent project management skills and partner with internal groups including Customer Success, PSO, and Sales to ensure a superb customer experience.
• Collaborate with product and development teams to relay customer feedback and influence bug/defect and feature request strategies
• Develop and implement strategies to elevate the customer experience and improve CSAT/NPS

Team/Work Force Management:

• Recruit, train, and motivate a high-performing team, fostering a culture of collaboration and accountability.
• Provide regular feedback, performance evaluations, and support to team members.
• Manage team schedules, real-time adherence, and other WFM duties.

What You Bring

• Proven ability to lead through leaders, building and scaling high-performing support organizations
• Embodies an #OWN IT mindset when it comes to helping customers and operational challenges
• Demonstrates an AI-first approach to solving business problems; comfortable leveraging LLMs and automation to drive scale and efficiency
• Strong executive communication skills with the ability to influence across all levels of the organization
• Ability to operate both strategically and tactically in a fast-paced, high-growth environment
• Experience building structure and driving clarity in ambiguous or evolving environments
• Strong comprehension of internet networking & routing, hardware and software troubleshooting
• Deep understanding of technical support environments, including hardware, software, and networking troubleshooting
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• 10+ years of experience in technical support or customer operations, with progressive leadership experience in tiered, high-volume support environments
• Proven experience operating at scale within complex, global, or high-growth organizations
• Strong knowledge of contact center technologies (CCaaS, CRM, ERP, WFM suites) and modern support tooling
• Demonstrated experience driving AI, automation, or digital transformation initiatives within support organizations
• Experience establishing operational frameworks, dashboards, and performance metrics to drive continuous improvement
• Experience in IoT (hardware/software/network), public safety technology, or similarly complex technical environments strongly preferred
• Strong executive presence with the ability to influence senior leadership and cross-functional stakeholders
• Bachelor’s degree in a technical field preferred or equivalent experience

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Job Summary: 

The Inspection Technology Engineer I supports the implementation, validation, and continuous improvement of automated inspection systems used in cylindrical lithium-ion battery cell manufacturing. This role focuses on ensuring inspection systems operate reliably, detect defects accurately, and support safe, high-volume production for EV battery applications.

The role is hands-on and highly collaborative, working closely with Production, Quality Assurance, Equipment Engineering, and EHS teams in a fast-paced environment. The engineer will gain exposure to vision systems, X-ray inspection, metrology, and automated electrical test systems across electrode, assembly, and formation processes.

Responsibilities:

Support inspection, manufacturing, or automation processes on the production floor.

Assist with setup, validation, and optimization of inspection and production equipment.

Analyze basic process and inspection data to support yield and quality improvements.

Support troubleshooting of equipment and process-related issues under guidance.

Participate in new model introductions and process change activities.

Follow SOPs, work instructions, and engineering standards.

Collaborate with technicians, engineers, and cross-functional teams.

Support documentation, reporting, and continuous improvement activities.

Qualifications:

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing, or related field).

1+ years of experience in a manufacturing or industrial environment (internship or co-op acceptable).

Basic understanding of manufacturing processes and quality concepts.

Fundamental understanding of automated equipment or inspection systems.

Knowledge of machine vision algorithm libraries (Halcon, OpenCV) and deep learning models.

Exposure to maintenance of in-line inspection systems (Machine Vision, 3D metrology, X-ray and CT).

Understanding of measurement system analysis (MSA) and gage R&R using Minitab.

Skills:

Basic data analysis skills.

Problem-solving mindset with willingness to learn.

Strong communication and teamwork skills.

Ability to follow procedures and engineering standards.

Basic technical documentation skills.

About the Internship   

Our Spring internship provides a hands-on experience in the fast-paced and exciting semiconductor industry. Our interns will work alongside industry projects and gain valuable insights into our core engineering roles. This program is designed to grow and shape the industry leaders of tomorrow, offering a chance to learn, develop and build the skills needed for a successful career in the semiconductor field.      

What to expect  

This position is a paid internship that is expected to start January/February 2027 and continue through April/May 2027. The duration will be 12 weeks, full time and on-site. Our internship program is for students who are actively enrolled in a full-time academic program. Recent graduates seeking employment after graduation and not returning to school should apply for our Early Career opportunities.  

International Students: Please consult with your school's international office prior to your application on your ability to pursue this internship opportunity.  

Your Impact

As a key member of our Validation team, you’ll help ensure every product and system meets the highest standards before it reaches our customers. You’ll develop Validation Test Procedures (VTPs), create comprehensive test plans, and collaborate with R&D and other teams to execute testing from start to finish. Your technical expertise will guide product evaluations, uncover issues, and drive resolutions alongside cross-functional partners. In this role, you’ll work closely with Engineering, Manufacturing, Quality Assurance, Project Management, and Supply Chain—making your communication skills just as important as your technical know-how.

What You’ll Do
Location: Onsite at our Deer Valley, Arizona location
Reports to: Manager, Hardware Validation & Reliability Engineering
Direct Reports: none

• Develop comprehensive test plans for our products
• Incorporate Statistical Analysis into Validation Testing
• Review & provide input into System & Product Requirements.
• Test Axon product capabilities & features to confirm requirements are met and ensure a smooth customer experience.
• Understanding troubleshooting firmware/software or hardware issue at a system level.
• Participate in occasional field testing of Axon products
• Work with a team of skilled technicians to ensure timely execution of the test plans
• Provide status updates and recommendations based on data results, and lead final reporting of validation efforts
• Leverage Engineering background to improve tests and processes
• Design and hone Validation Test Procedures with an emphasis on repeatability, standardization, and accuracy of testing
• Lead and oversee execution of all validation tests – including Firmware/Software, Mechanical, Environmental, and Electrical
• Document, track, and report test status and results to Engineering teams, following Good Documentation Practices (GDP).
• Support Failure Analysis (FA) and Root Cause Analysis (RCA) on issues found in test
• Work with external labs to coordinate required testing
• Implement and maintain 5S Standard for lab organization and management
• Develop customer usage models of all products

What You Bring

• MS or BS Degree in Engineering, Mechanical, Electrical, Electromechanical, Reliability or equivalent.
• Minimum of (5 years) of experience with validation or qualification testing
• Mechanical and Environmental test experience
• Test standards experience (MIL-STD, ISO, IEC, etc.)
• Test automation and basic code scripting, experience.
• Willingness to drive department improvement efforts
• Good attention to detail and documentation
• Experience in a regulated environment, a plus
• Experience with identifying, reproducing, documenting, and reporting bugs or issues
• Experience presenting test plan and requirements to stakeholders
• Understanding of Product Development Life Cycle
• Familiar with Project Management skill set, certified PMP a plus
• Familiar with Bug and Test Tracking Suites such as JIRA a plus
• Experience with manufacturing and assembly process
• Excellent analytical and problem-solving skills
• Excellent skills in MS Office products
• Ability to influence multi-functional organizations
• Certification in Six Sigma Black Belt or Green Belt ,a plus

Benefits that Benefit You

•Competitive salary and 401k with employer match
•Discretionary paid time off
•Paid parental leave for all
•Medical, Dental, Vision plans
•Fitness Programs
•Emotional & Mental Wellness support
•Learning & Development programs
•And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location
where you work

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy.  Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.

Benefits

• Highly rated and competitive medical plans.
• 401 (k) with company match and immediate vesting.
• 1-on-1, personalized health coaching.
• Many other voluntary benefits.

To learn more about Plexus Worldwide, go to https://plexusworldwide.com/careers.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you encounter any issues during the application process, please contact us directly at careers@plexusworldwide.com.

We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

 #LI-HK1

Senior Manager, Partner Growth Marketing

Location: Miami 

Reports to: VP Acquisition & Lifecycle Marketing

About the Role

Opendoor growth depends on reaching sellers - and not all of them find us directly. Many come through agent referrals. Homebuilders introduce Opendoor to customers trading up. Real estate platforms put our offer in front of homeowners who might not find us otherwise. Strategic partners touch sellers at exactly the right moment.

This role owns the demand gen programs across all of it — campaign execution, performance optimization, and channel growth for partner-based initiatives. You run the programs that make each channel produce, end to end. You'll work closely with Opendoor's partnerships, acquisition, lifecycle marketing, and product teams to coordinate across channels and ensure partner-driven channels are a meaningful contributor to Opendoor’s business.

Core Responsibilities

1. Agent Acquisition

• Own strategy, messaging, and audience targeting for agent acquisition programs — identifying high-value agent cohorts and brokerages, and building programs that bring new agents into the Opendoor ecosystem across paid social, direct mail, and email.

• Work closely with the partnerships and account management teams to align marketing programs with agent recruitment and relationship priorities.

• Support Opendoor's presence at major real estate industry events through marketing programs that drive agent awareness and engagement.

• Measure agent-attributed acquisition volume and CAC, and optimize toward efficiency as the channel matures.

2. Agent Performance & Engagement

• Track agent channel performance daily — monitor which partners and cohorts are up or down, diagnose what's driving changes, and drive programs to move the needle.

• Design and run agent incentive and promotion programs that keep top partners engaged and reinvigorate underperforming ones.

• Engage with agent partners directly to gather feedback, surface what's working on the ground, and translate that into program improvements — partnering with account teams who own the broader relationship.

• Coordinate with the partnerships team to request training, on-site activations, and other support that keeps agent partners informed and activated.

3. Partner & Platform Programs

• Own co-branded acquisition campaigns with online real estate partners and homebuilders — optimizing messaging, targeting, and placement to drive conversion from partner traffic, including campaigns targeting builder sales reps and their trade-up customers.

• Build acquisition programs through seller-adjacent partnerships — companies that reach sellers at key life moments — and activate marketing programs as the partnerships team brings new partners online.

• Work closely with product and partnerships to ensure embedded SDK integrations are backed by marketing support that drives contracts, not just placements.

• Measure partner-attributed CAC across all programs and optimize toward efficiency.

4. GTM & Channel Enablement

• Own the promotional calendar across partner channels — co-branded emails, seasonal campaigns, product launches, and joint retargeting programs that keep Opendoor top of mind.

• Build and maintain partner-facing marketing materials: messaging guides, campaign toolkits, and content that helps partners promote Opendoor effectively.

• Work closely with partnerships, account management, lifecycle, and acquisition teams on partner-specific audience strategies — shared audiences, joint retargeting pools, and sequenced nurture programs.

• Identify what's working in one channel, apply it across others, and continuously optimize the mix toward partner-attributed contracts.

Who You Are

Experience:

• 5–7+ years in demand generation or growth marketing, with experience running programs across multiple channels simultaneously

• B2B2C background — you've marketed to professionals (agents, brokers, reps) who influence or refer consumer decisions, not just end consumers directly

• Proven track record measuring CAC and optimizing channel mix across paid, email, direct mail, and partner programs

• Comfortable launching net-new programs with limited playbook — you've built channel programs from scratch, not just optimized existing ones

Technical Skills:

• Comfortable building and running campaigns directly across paid social (Meta, LinkedIn), email, and direct mail — and equally comfortable briefing and partnering with channel teams when that's the right move

• Understands both acquisition and lifecycle marketing well enough to drive programs across both

• Proficient in SQL or comfortable enough with data to pull your own performance analysis

• AI-native: you use AI tools daily to move faster — campaign analysis, copy generation, audience research, workflow automation

Mindset:

• Multi-channel thinker: you don't default to digital — you find the channel that reaches the audience, not the audience that fits your channel

• CAC-obsessed: every program has a cost and a return, and you track both

• Executor: you own programs end to end — building and running campaigns directly when it makes sense, and partnering with channel teams when that's the right move

• Comfortable engaging partners directly — you can have a productive conversation with a partner to gather feedback and drive programs, while knowing when to loop in the account team on relationship and operational questions

Bonus Points

• Experience in real estate, proptech, fintech, or other high-consideration consumer verticals

• Affiliate or referral program management experience

• Familiarity with Opendoor's partner ecosystem (agents, ORE platforms, homebuilders)

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

Senior Manager, Partner Growth Marketing

Location: Phoenix

Reports to: VP Acquisition & Lifecycle Marketing

About the Role

Opendoor growth depends on reaching sellers - and not all of them find us directly. Many come through agent referrals. Homebuilders introduce Opendoor to customers trading up. Real estate platforms put our offer in front of homeowners who might not find us otherwise. Strategic partners touch sellers at exactly the right moment.

This role owns the demand gen programs across all of it — campaign execution, performance optimization, and channel growth for partner-based initiatives. You run the programs that make each channel produce, end to end. You'll work closely with Opendoor's partnerships, acquisition, lifecycle marketing, and product teams to coordinate across channels and ensure partner-driven channels are a meaningful contributor to Opendoor’s business.

Core Responsibilities

1. Agent Acquisition

• Own strategy, messaging, and audience targeting for agent acquisition programs — identifying high-value agent cohorts and brokerages, and building programs that bring new agents into the Opendoor ecosystem across paid social, direct mail, and email.

• Work closely with the partnerships and account management teams to align marketing programs with agent recruitment and relationship priorities.

• Support Opendoor's presence at major real estate industry events through marketing programs that drive agent awareness and engagement.

• Measure agent-attributed acquisition volume and CAC, and optimize toward efficiency as the channel matures.

2. Agent Performance & Engagement

• Track agent channel performance daily — monitor which partners and cohorts are up or down, diagnose what's driving changes, and drive programs to move the needle.

• Design and run agent incentive and promotion programs that keep top partners engaged and reinvigorate underperforming ones.

• Engage with agent partners directly to gather feedback, surface what's working on the ground, and translate that into program improvements — partnering with account teams who own the broader relationship.

• Coordinate with the partnerships team to request training, on-site activations, and other support that keeps agent partners informed and activated.

3. Partner & Platform Programs

• Own co-branded acquisition campaigns with online real estate partners and homebuilders — optimizing messaging, targeting, and placement to drive conversion from partner traffic, including campaigns targeting builder sales reps and their trade-up customers.

• Build acquisition programs through seller-adjacent partnerships — companies that reach sellers at key life moments — and activate marketing programs as the partnerships team brings new partners online.

• Work closely with product and partnerships to ensure embedded SDK integrations are backed by marketing support that drives contracts, not just placements.

• Measure partner-attributed CAC across all programs and optimize toward efficiency.

4. GTM & Channel Enablement

• Own the promotional calendar across partner channels — co-branded emails, seasonal campaigns, product launches, and joint retargeting programs that keep Opendoor top of mind.

• Build and maintain partner-facing marketing materials: messaging guides, campaign toolkits, and content that helps partners promote Opendoor effectively.

• Work closely with partnerships, account management, lifecycle, and acquisition teams on partner-specific audience strategies — shared audiences, joint retargeting pools, and sequenced nurture programs.

• Identify what's working in one channel, apply it across others, and continuously optimize the mix toward partner-attributed contracts.

Who You Are

Experience:

• 5–7+ years in demand generation or growth marketing, with experience running programs across multiple channels simultaneously

• B2B2C background — you've marketed to professionals (agents, brokers, reps) who influence or refer consumer decisions, not just end consumers directly

• Proven track record measuring CAC and optimizing channel mix across paid, email, direct mail, and partner programs

• Comfortable launching net-new programs with limited playbook — you've built channel programs from scratch, not just optimized existing ones

Technical Skills:

• Comfortable building and running campaigns directly across paid social (Meta, LinkedIn), email, and direct mail — and equally comfortable briefing and partnering with channel teams when that's the right move

• Understands both acquisition and lifecycle marketing well enough to drive programs across both

• Proficient in SQL or comfortable enough with data to pull your own performance analysis

• AI-native: you use AI tools daily to move faster — campaign analysis, copy generation, audience research, workflow automation

Mindset:

• Multi-channel thinker: you don't default to digital — you find the channel that reaches the audience, not the audience that fits your channel

• CAC-obsessed: every program has a cost and a return, and you track both

• Executor: you own programs end to end — building and running campaigns directly when it makes sense, and partnering with channel teams when that's the right move

• Comfortable engaging partners directly — you can have a productive conversation with a partner to gather feedback and drive programs, while knowing when to loop in the account team on relationship and operational questions

Bonus Points

• Experience in real estate, proptech, fintech, or other high-consideration consumer verticals

• Affiliate or referral program management experience

• Familiarity with Opendoor's partner ecosystem (agents, ORE platforms, homebuilders)

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

The Role

The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.

What You'll Do

• Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
• Drive performance and growth across multiple teams with varied support disciplines and responsibilities
• Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
• Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
• Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
• Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
• Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
• Build and maintain relationships with key customer executives including chiefs, directors, and administrators
• Lead organizational change management for tool implementations, process improvements, and service model evolution
• Develop talent pipeline through succession planning, cross-training, and leadership development programs
• Create and manage departmental budget including headcount, tools, training resources, and customer programs
• Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
• Establish quality assurance frameworks and best practices spanning technical and educational support
• Represent support organization in executive planning, product strategy, and customer advisory boards
• Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
• Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
• Create organizational dashboards integrating operational metrics with customer success indicators
• Foster culture of innovation, versatility, and excellence across diverse support disciplines
• Mentor Support Managers and develop future leaders across technical and customer success paths
• Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
• Establish standardization and efficiency while maintaining flexibility for varied customer needs
• Lead vendor relationships for support tools, training providers, and third-party integrations
• Champion industry thought leadership in integrated support models for public safety software
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
• 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
• Proven track record of managing multiple teams or complex support organizations with diverse functions
• Deep experience supporting enterprise software in public safety or mission-critical environments
• Demonstrated success in organizational transformation and integration of support functions
• Strong business acumen with ability to align support strategy with revenue and growth
• Excellent executive communication, presentation, and relationship management skills
• Proven ability to influence across organizational boundaries and drive change without direct authority
• Experience with comprehensive metrics spanning operational efficiency and customer support
• Track record of managing high-performing, scalable, and versatile support organizations

Asset Qualifications:

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.

What You'll Do

• Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
• Drive performance and growth across multiple teams with varied support disciplines and responsibilities
• Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
• Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
• Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
• Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
• Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
• Build and maintain relationships with key customer executives including chiefs, directors, and administrators
• Lead organizational change management for tool implementations, process improvements, and service model evolution
• Develop talent pipeline through succession planning, cross-training, and leadership development programs
• Create and manage departmental budget including headcount, tools, training resources, and customer programs
• Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
• Establish quality assurance frameworks and best practices spanning technical and educational support
• Represent support organization in executive planning, product strategy, and customer advisory boards
• Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
• Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
• Create organizational dashboards integrating operational metrics with customer success indicators
• Foster culture of innovation, versatility, and excellence across diverse support disciplines
• Mentor Support Managers and develop future leaders across technical and customer success paths
• Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
• Establish standardization and efficiency while maintaining flexibility for varied customer needs
• Lead vendor relationships for support tools, training providers, and third-party integrations
• Champion industry thought leadership in integrated support models for public safety software
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
• 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
• Proven track record of managing multiple teams or complex support organizations with diverse functions
• Deep experience supporting enterprise software in public safety or mission-critical environments
• Demonstrated success in organizational transformation and integration of support functions
• Strong business acumen with ability to align support strategy with revenue and growth
• Excellent executive communication, presentation, and relationship management skills
• Proven ability to influence across organizational boundaries and drive change without direct authority
• Experience with comprehensive metrics spanning operational efficiency and customer support
• Track record of managing high-performing, scalable, and versatile support organizations

Asset Qualifications:

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.

What You'll Do

• Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
• Drive performance and growth across multiple teams with varied support disciplines and responsibilities
• Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
• Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
• Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
• Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
• Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
• Build and maintain relationships with key customer executives including chiefs, directors, and administrators
• Lead organizational change management for tool implementations, process improvements, and service model evolution
• Develop talent pipeline through succession planning, cross-training, and leadership development programs
• Create and manage departmental budget including headcount, tools, training resources, and customer programs
• Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
• Establish quality assurance frameworks and best practices spanning technical and educational support
•  Represent support organization in executive planning, product strategy, and customer advisory boards
• Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
• Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
• Create organizational dashboards integrating operational metrics with customer success indicators
• Foster culture of innovation, versatility, and excellence across diverse support disciplines
• Mentor Support Managers and develop future leaders across technical and customer success paths
• Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
• Establish standardization and efficiency while maintaining flexibility for varied customer needs
• Lead vendor relationships for support tools, training providers, and third-party integrations
• Champion industry thought leadership in integrated support models for public safety software
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

Required Qualifications:

Asset Qualifications:

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

POSITION LOCATION
Remote (USA)

POSITION SUMMARY
The Senior Software Engineer in Test is responsible for designing, developing, and maintaining scalable test automation frameworks and high-quality test solutions using Jest and Playwright. This role contributes to the overall quality strategy by applying advanced testing practices, ensuring reliable product performance across dynamic environments, and collaborating closely with cross-functional teams throughout the software development lifecycle.

PRIMARY RESPONSIBILITIES

• Design, develop, and enhance test infrastructure for software systems and components.
• Build and maintain scalable, maintainable, and data-driven test automation frameworks using Jest and Playwright, following best engineering practices.
• Develop and execute comprehensive test strategies, balancing automated and manual testing to ensure coverage across functional, regression, and edge-case scenarios.
• Perform in-depth debugging, root cause analysis, and defect investigation across multiple environments.
• Analyze product requirements and technical designs to identify risks and ensure testability.
• Collaborate with product managers and developers to define test scenarios, acceptance criteria, and expected outcomes.
• Configure and maintain test environments, including environment setup and test data management.
• Integrate and optimize automated tests within CI/CD pipelines to support continuous testing and delivery.
• Contribute to improving testing methodologies, tools, and processes to enhance overall test effectiveness and efficiency.
• Document, track, and communicate test results, defects, and quality metrics to stakeholders.
• Support and mentor junior team members through knowledge sharing and best practices.

QUALIFICATIONS

• 5+ years of experience in software testing and test automation.
• Strong hands-on experience with Jest and Playwright for front-end and end-to-end testing.
• Experience working with both manual and automated testing in fast-paced development environments.
• Bachelor’s degree in Computer Science or equivalent practical experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong proficiency in JavaScript / TypeScript for test automation.
• Solid experience with modern front-end testing tools, particularly Playwright and Jest.
• Experience testing applications across dynamic and multi-environment setups.
• Strong understanding of QA methodologies, test planning, and risk-based testing.
• Familiarity with CI/CD pipelines and automated test execution.
• Ability to analyze system dependencies and integration points.
• Strong communication and collaboration skills across engineering, product, and QA teams.

Senior Manager, Partner Growth Marketing

Location: Toronto

Reports to: VP Acquisition & Lifecycle Marketing

About the Role

Opendoor growth depends on reaching sellers - and not all of them find us directly. Many come through agent referrals. Homebuilders introduce Opendoor to customers trading up. Real estate platforms put our offer in front of homeowners who might not find us otherwise. Strategic partners touch sellers at exactly the right moment.

This role owns the demand gen programs across all of it — campaign execution, performance optimization, and channel growth for partner-based initiatives. You run the programs that make each channel produce, end to end. You'll work closely with Opendoor's partnerships, acquisition, lifecycle marketing, and product teams to coordinate across channels and ensure partner-driven channels are a meaningful contributor to Opendoor’s business.

Core Responsibilities

1. Agent Acquisition

• Own strategy, messaging, and audience targeting for agent acquisition programs — identifying high-value agent cohorts and brokerages, and building programs that bring new agents into the Opendoor ecosystem across paid social, direct mail, and email.

• Work closely with the partnerships and account management teams to align marketing programs with agent recruitment and relationship priorities.

• Support Opendoor's presence at major real estate industry events through marketing programs that drive agent awareness and engagement.

• Measure agent-attributed acquisition volume and CAC, and optimize toward efficiency as the channel matures.

2. Agent Performance & Engagement

• Track agent channel performance daily — monitor which partners and cohorts are up or down, diagnose what's driving changes, and drive programs to move the needle.

• Design and run agent incentive and promotion programs that keep top partners engaged and reinvigorate underperforming ones.

• Engage with agent partners directly to gather feedback, surface what's working on the ground, and translate that into program improvements — partnering with account teams who own the broader relationship.

• Coordinate with the partnerships team to request training, on-site activations, and other support that keeps agent partners informed and activated.

3. Partner & Platform Programs

• Own co-branded acquisition campaigns with online real estate partners and homebuilders — optimizing messaging, targeting, and placement to drive conversion from partner traffic, including campaigns targeting builder sales reps and their trade-up customers.

• Build acquisition programs through seller-adjacent partnerships — companies that reach sellers at key life moments — and activate marketing programs as the partnerships team brings new partners online.

• Work closely with product and partnerships to ensure embedded SDK integrations are backed by marketing support that drives contracts, not just placements.

• Measure partner-attributed CAC across all programs and optimize toward efficiency.

4. GTM & Channel Enablement

• Own the promotional calendar across partner channels — co-branded emails, seasonal campaigns, product launches, and joint retargeting programs that keep Opendoor top of mind.

• Build and maintain partner-facing marketing materials: messaging guides, campaign toolkits, and content that helps partners promote Opendoor effectively.

• Work closely with partnerships, account management, lifecycle, and acquisition teams on partner-specific audience strategies — shared audiences, joint retargeting pools, and sequenced nurture programs.

• Identify what's working in one channel, apply it across others, and continuously optimize the mix toward partner-attributed contracts.

Who You Are

Experience:

• 5–7+ years in demand generation or growth marketing, with experience running programs across multiple channels simultaneously

• B2B2C background — you've marketed to professionals (agents, brokers, reps) who influence or refer consumer decisions, not just end consumers directly

• Proven track record measuring CAC and optimizing channel mix across paid, email, direct mail, and partner programs

• Comfortable launching net-new programs with limited playbook — you've built channel programs from scratch, not just optimized existing ones

Technical Skills:

• Comfortable building and running campaigns directly across paid social (Meta, LinkedIn), email, and direct mail — and equally comfortable briefing and partnering with channel teams when that's the right move

• Understands both acquisition and lifecycle marketing well enough to drive programs across both

• Proficient in SQL or comfortable enough with data to pull your own performance analysis

• AI-native: you use AI tools daily to move faster — campaign analysis, copy generation, audience research, workflow automation

Mindset:

• Multi-channel thinker: you don't default to digital — you find the channel that reaches the audience, not the audience that fits your channel

• CAC-obsessed: every program has a cost and a return, and you track both

• Executor: you own programs end to end — building and running campaigns directly when it makes sense, and partnering with channel teams when that's the right move

• Comfortable engaging partners directly — you can have a productive conversation with a partner to gather feedback and drive programs, while knowing when to loop in the account team on relationship and operational questions

Bonus Points

• Experience in real estate, proptech, fintech, or other high-consideration consumer verticals

• Affiliate or referral program management experience

• Familiarity with Opendoor's partner ecosystem (agents, ORE platforms, homebuilders)

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

About the Role

You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.

You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.

What You'll Do

1. Lifecycle Platform & Campaign Infrastructure

• Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
• Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
• Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
• Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.

2. Conversion Tracking & Attribution

• Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
• Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
• Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.

3. Automation, Tooling & Experimentation

• Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
• Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
• Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.

What You'll Need

Technical Skills:

• Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
• Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
• Experienced with CDP platforms (Segment Personas or similar)
• Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
• Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
• Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
• Proficient in SQL for campaign analysis and troubleshooting

Experience:

• 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
• Track record building infrastructure — not running campaigns — that measurably increases team velocity
• Proven ability to drive data infrastructure through Engineering and Product without direct authority
• Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact

Mindset:

• Infrastructure builder: you design systems that eliminate entire categories of manual work
• AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
• High-agency IC: you architect solutions, prototype independently, and build them yourself

Bonus Points

• High-consideration, high-value transactional businesses (real estate, automotive, financial services)
• Amplitude or Optimizely experimentation platform experience
• Figma for prototyping templates
• Analytics engineering or data visualization (Looker, Mode, Tableau)
• Segment CDP, mobile push, or in-app messaging experience

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

About the Role

You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.

You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.

What You'll Do

1. Lifecycle Platform & Campaign Infrastructure

• Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
• Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
• Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
• Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.

2. Conversion Tracking & Attribution

• Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
• Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
• Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.

3. Automation, Tooling & Experimentation

• Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
• Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
• Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.

What You'll Need

Technical Skills:

• Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
• Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
• Experienced with CDP platforms (Segment Personas or similar)
• Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
• Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
• Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
• Proficient in SQL for campaign analysis and troubleshooting

Experience:

• 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
• Track record building infrastructure — not running campaigns — that measurably increases team velocity
• Proven ability to drive data infrastructure through Engineering and Product without direct authority
• Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact

Mindset:

• Infrastructure builder: you design systems that eliminate entire categories of manual work
• AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
• High-agency IC: you architect solutions, prototype independently, and build them yourself

Bonus Points

• High-consideration, high-value transactional businesses (real estate, automotive, financial services)
• Amplitude or Optimizely experimentation platform experience
• Figma for prototyping templates
• Analytics engineering or data visualization (Looker, Mode, Tableau)
• Segment CDP, mobile push, or in-app messaging experience

Compensation

The base pay range for this position is $172,000–$238,000 Canadian Dollars annually, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.