About Opendoor

Opendoor’s mission is to power life’s progress, one move at a time. We’re transforming the traditional real estate experience with a simple, modern way to buy and sell homes. Our teams rely on reliable, friendly, and efficient technology to do their best work every day — that’s where IT Support comes in.

About the IT Support Team

The IT Support team provides first-class technical support and office technology services to all Opendoor employees and contractors. We:

• Support end-user devices (primarily Mac, with some Windows) and core productivity tools.
• Own day-to-day troubleshooting for hardware, software, and account access.
• Partner closely with Workplace, People, Finance, Security, and Engineering to keep our offices running smoothly.
• Deliver friendly, professional service and meet or exceed our internal SLAs and CSAT goals.

You’ll be one of the on-the-ground IT partners for our offices in both Tempe & Phoenix, AZ while also supporting remote teammates as needed.

Role Summary

As an IT Support Technician, you will be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office A/V and network support in partnership with central IT teams. You’ll combine strong technical skills with excellent communication and a customer-first mindset.

What You’ll Do

End User Support

• Provide tier 1–2 support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets).
• Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.
• Own ticket lifecycle in our ITSM tool (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA.
• Deliver in-person “walk-up” support in the office and remote support via chat, email, and video.

Onboarding & Offboarding

• Prepare and provision devices for new hires (imaging, MDM enrollment, user profiles, application access).
• Support day-one setup: hardware handoff, account access verification, and basic tools walkthrough.
• Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, following security and data-handling standards.

Office & A/V Support

• Set up and maintain conference room A/V (Zoom Rooms / Teams Rooms / Meet Rooms, cameras, microphones, TVs, room controllers).
• Support onsite events (all-hands, training, visitors) with reliable A/V and network experience.
• Coordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling).

Endpoint & Asset Management

• Enroll and manage devices via our MDM / RMM tools (e.g., Jamf, Intune, or similar).
• Ensure devices meet baseline standards for OS version, security agents, disk encryption, and configuration.
• Maintain accurate asset inventory for Toronto / Miami (laptops, monitors, mobile devices, peripherals).
• Assist with vendor RMA, depot repair workflows, and hardware lifecycle (deployments, refreshes, returns).

Security & Compliance

• Follow identity and access management best practices using Okta and internal tools.
• Support MFA resets, account lockouts, and basic access requests in line with IT and Security policies.
• Help enforce security standards on endpoints (disk encryption, screen lock, OS patching, secure device handling).

Collaboration & Continuous Improvement

• Partner with IT Engineering, Security, and Workplace on cross-functional initiatives impacting the offices.
• Document troubleshooting steps, how-tos, and FAQs for internal KB and self-service content.
• Identify recurring issues and propose improvements to tooling, automation, and processes.
• Contribute to on-call / coverage rotations as needed (within agreed schedules and time zones).

What You’ll Bring

Minimum Qualifications

• [5+] years of hands-on IT support experience in a corporate, startup, or managed services environment.
• Strong troubleshooting skills across:
• macOS and/or Windows endpoints
• Core SaaS tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom)
• Networking basics (Wi-Fi troubleshooting, basic TCP/IP concepts, VPN).
• Experience with at least one MDM / RMM platform (e.g., Jamf, Intune, NinjaOne, or similar).
• Familiarity with identity & access management (Okta or comparable SSO/MFA solution).
• Excellent written and verbal communication skills; able to explain technical issues in simple, friendly language.
• Customer-obsessed mindset with a track record of high CSAT or similar service metrics.
• Ability to lift, move, and rack equipment as needed (typically up to ~40 lbs / 18 kg with reasonable accommodation).

Preferred Qualifications

• Experience supporting hybrid offices across multiple locations and time zones.
• Prior work in a fast-growing tech company or high-volume IT support environment.
• Experience with:
• ITSM tools (NinjaOne, JAFM, AMB, Jira Service Management, etc.).
• A/V platforms (Zoom Rooms, Teams Rooms, Logitech / Poly / similar hardware).
• Comfort working with distributed teams and documenting work in shared systems (Confluence, Google Docs, etc.).
• Experience supporting mixed office / field or operations-heavy teams is a plus.

Work Location & Time Zone

• This role is based in [Tempe / Phoenix, AZ office].
• Expect [to be onsite] to support hardware, A/V, and in-person requests.
• Some flexibility may be required to support cross-time-zone collaboration and occasional events.

Pay

• Compensation: [$40-45/hr]

#LI-RO

Software Engineer, Security Engineering

Team: IT, Security, and Corporate Engineering
Location: Seattle, Washington 

About the Role

At Opendoor our goal is to build the biggest, most trusted housing platform and set a new standard for how people move. We've combined our deep, proprietary data and operational expertise with the power of artificial intelligence to make online home selling and buying radically simple.

Our Security Engineering team is building intelligent systems that protect Opendoor and our customers while enabling unprecedented engineering velocity. We apply software engineering and AI to solve security problems across product, infrastructure, and operations by building guardrails where they matter, not gates where they don't.

What You'll Do

• Build systems and AI agents that harden infrastructure, protect sensitive data, and facilitate safe transactions for home acquisition, resale, mortgage, title, and escrow.
• Design workflows and CI/CD pipelines that enable engineers and non-engineers alike to design, build, and ship safely.
• Set new standards and security patterns for AI maximalist engineering and operations.
• Apply deep expertise in threat modeling and risk management to understand and enable complex business operations.
• Mentor engineers and colleagues in security, software engineering, and AI.

Tech Stack

• Languages: Python, Go, Ruby, Terraform
• Corporate Platforms: Okta, AWS, Google Workspace, Slack, Jamf, CrowdStrike
• Engineering: AWS, GitHub, CI/CD pipelines, Infrastructure as Code (Terraform)
• AI Tools: Claude, OpenAI, agent frameworks, workflow automation

What You'll Need

• Deep conviction that AI and automation should eliminate manual work humans shouldn't be doing anyway. You're excited to replace developer toil and reactive firefighting with automated systems and guardrails.
• Business enablement security mindset - measuring security success by business impact, which means informed risk taking.
• 8+ years of software engineering experience with strong skills in Python, Go, or similar languages.
• Expertise in cloud security architecture, Kubernetes, container orchestration, and identity management.
• Humility and genuine curiosity—you're as excited to learn and enable the business and your colleagues as you are to utilize cutting edge tools and techniques in security and AI.

Bonus Points For

• Incident response training and experience.
• M.S. in Computer Science or security-focused graduate work.

Compensation

The base pay range for this position in Seattle is $214,000 - $294,000 USD annually and in Toronto it is $177,000-243,000 CAD, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.

#LI-RO

Software Engineer, Security Engineering

Team: IT, Security, and Corporate Engineering
Location: Toronto, Ontario

About the Role

At Opendoor our goal is to build the biggest, most trusted housing platform and set a new standard for how people move. We've combined our deep, proprietary data and operational expertise with the power of artificial intelligence to make online home selling and buying radically simple.

Our Security Engineering team is building intelligent systems that protect Opendoor and our customers while enabling unprecedented engineering velocity. We apply software engineering and AI to solve security problems across product, infrastructure, and operations by building guardrails where they matter, not gates where they don't.

What You'll Do

• Build systems and AI agents that harden infrastructure, protect sensitive data, and facilitate safe transactions for home acquisition, resale, mortgage, title, and escrow.
• Design workflows and CI/CD pipelines that enable engineers and non-engineers alike to design, build, and ship safely.
• Set new standards and security patterns for AI maximalist engineering and operations.
• Apply deep expertise in threat modeling and risk management to understand and enable complex business operations.
• Mentor engineers and colleagues in security, software engineering, and AI.

Tech Stack

• Languages: Python, Go, Ruby, Terraform
• Corporate Platforms: Okta, AWS, Google Workspace, Slack, Jamf, CrowdStrike
• Engineering: AWS, GitHub, CI/CD pipelines, Infrastructure as Code (Terraform)
• AI Tools: Claude, OpenAI, agent frameworks, workflow automation

What You'll Need

• Deep conviction that AI and automation should eliminate manual work humans shouldn't be doing anyway. You're excited to replace developer toil and reactive firefighting with automated systems and guardrails.
• Business enablement security mindset - measuring security success by business impact, which means informed risk taking.
• 8+ years of software engineering experience with strong skills in Python, Go, or similar languages.
• Expertise in cloud security architecture, Kubernetes, container orchestration, and identity management.
• Humility and genuine curiosity—you're as excited to learn and enable the business and your colleagues as you are to utilize cutting edge tools and techniques in security and AI.

Bonus Points For

• Incident response training and experience.
• M.S. in Computer Science or security-focused graduate work.

Compensation

The base pay range for this position in Seattle is $214,000 - $294,000 USD annually and in Toronto it is $177,000-243,000 CAD, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.

#LI-RO