At The Oncology Institute of Hope & Innovation, we believe that exceptional patient care starts with empowered leaders. As our Clinic Operations Manager, you’ll be part of a forward-thinking healthcare team that values collaboration, compassion, and continuous improvement. We offer the opportunity to shape high-performing clinical operations that truly impact lives — both for our patients and our staff.

JOB PURPOSE AND SUMMARY:

The Operations Manager serves as the operations leader for 6 clinic locations in the LA County/San Fernando Valley area, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics.  

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
• Partner in the recruitment, hiring and training of new staff members
• Design and implement business strategies to help the clinic meet organizational goals
• Manage staff by assigning and delegating tasks as needed
• Develop protocols and procedures to improve staff productivity
• Act as a liaison between patients, their families and additional care staff
• Plan and manage the clinic's budget and approve payroll
• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Ensure that all policies and procedures function in accordance with state and federal laws
• As leader of your clinic location or multiple locations, you will be responsible for supervising all clinicians and non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.
• You will be responsible for annual performance evaluations on all direct reports and reviewing evaluations for indirect reports that are the responsibility of your supervisors.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional written and verbal communication skills
• Analytical thinking skills and the ability to exercise sound judgement when making decisions
• Must be customer service oriented and prepared to liaise with patients, their families and other care providers
• Extremely organized and detail oriented
• Ability to delegate tasks as needed
• Ability to spend extended periods of time sitting at a desk
• Knowledge of a second language is an asset

REQUIRED EXPERIENCE, EDUCATION, AND/OR TRAINING:

• Required: Bachelor’s degree required
• 3+ years prior experience working in a clinical or healthcare setting
• 3+ years of proven success in leadership roles 
• 3+ years in an operations manager role

PHYSICAL WORKING REQUIREMENTS:

This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.