The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences for all PlayStation customers. This includes cloud infrastructure, on-premise data-centers, a global backbone network and observability services that deliver high performance and reliable products to end-users. We are seeking a Staff Technical Project Manager to drive key initiatives across Technical Operations in partnership with our engineering teams, product leads, internal and external suppliers, as well as other project management leaders.

Role Overview

As a Staff Technical Project Manager for Technical Operations, you will provide project delivery leadership for our most significant and complex initiatives, using proven industry project management practices and tools to integrate multiple engineering teams into the successful tracking and delivery of initiatives.

You will support engineering leaders, product owners, and other technical project managers in the coordination of complex roadmaps, risk identification and tracking, executive and portfolio reporting.

Mentoring others in the application of industry best practice and increasing the overall project management capability of the organization is also a key aspect of this role

Key Responsibilities

• Collaborate closely with relevant parties to establish project scope, objectives, and deliverables, while understanding project requirements
• Drive alignment across senior collaborators on priorities, trade-offs, and success metrics while ensuring roadmaps balance delivery with strategic goals.
• Lead and manage end-to-end complex projects, ensuring successful delivery within allocated timeframes and budgets and with a mix of both internal and external stakeholders.
• Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle issues and provide support to teams balancing opposing priorities.
• Mentor and coach other Technical Project Managers, advocating for the latest in best industry practice and enhancing project delivery quality
• Contribute to project standards, frameworks, and guidelines across the organization to provide continual improvement in project efficiency and quality.

Required Qualifications

• 10+ years of experience working in a program/project management capacity in technology environment; 4+ years of that experience in a software development environment
• Demonstrated ability to influence beyond the immediate team and establishing shared goals across multiple leaders
• Demonstrated success managing large-scale, cross-organization projects, resolving priority conflicts, and delivering on-time and on-budget
• Experience with Systems Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum, in addition to Waterfall
• Experience with Release Planning; specifically working with business partners to prioritize projects while also working with resource managers to understand capacity for set releases as desired
• Excellent communication skills, both written and verbal, working across engineers, product management, program management, and all levels of leadership

Preferred Qualifications

• Strong knowledge and background in cloud hosting, on-premise and hybrid infrastructure technologies
• Understanding of software development principles and processes including technical aptitude to understand technical designs, challenges and risks
• Experience in financial management of complex projects including budget tracking and forecasting.
• Strong competency in Technical Project Management planning concepts and tools including Agile, Scrum, JIRA, etc.
• Familiarity with modern product discovery, experimentation, and delivery practices.