We are looking for a high-energy, visionary leader to ignite innovation within our Business Technology team. Based out of our San Ramon headquarters and working in a dynamic hybrid environment, you won't just manage systems, you will be a strategic architect of our success.

As a trusted partner to our business leaders, you will help shape a culture that drives meaningful impact and value across the business while co-owning key outcomes. Your mission is to transform IT into a powerful driver of business value, treating our enterprise applications as evolving products that support a rapidly scaling global organization. If you are a results-oriented leader ready to champion a product-managed mindset and shape the future of the Five9 technology roadmap, this is your opportunity to make a lasting impact.

Key Responsibilities

• Application Lifecycle Management: Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems.
• Process Excellence: Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business.
• SaaS & Billing Evolution: Evolve billing capabilities for SaaS subscription and usage-based models, partnering closely with stakeholders to ensure cost-effective scaling and accurate telephony rating.
• Integration Leadership: Lead the integrations team in building robust, scalable connections between SaaS applications using Workato, focusing on automation and seamless data flows.
• Employee Experience: Partner with HR and Onboarding teams to deliver exceptional employee experiences through "Hire-to-Retire" process optimization and access automation.
• Strategic AI Contribution: Actively influence and contribute to the Five9 AI program, providing both strategic and tactical direction to integrate AI into back-office workflows and productivity tools.
• Executive Partnership: Participate in business planning and shared ownership of key metrics, presenting delivery outcomes and opportunities for improvement in Quarterly Business Reviews (QBRs).
• Governance & Compliance: Guide cross-functional teams on SOX-related controls and general IT governance to ensure a secure and compliant environment.
• Talent Development: Foster a culture of nurturing and developing talent, growing the capabilities of the team in alignment with the Five9 culture of excellence and collaboration.

Key Requirements:

• Experience: 8+ years of IT people leadership experience with at least 5+ years specifically managing cloud applications.
• Education: Bachelor’s degree in Information Systems, Computer Science, or a related field is required; a graduate degree is a plus.
• Technical Expertise: Strong techno-functional knowledge of NetSuite Financials (General Ledger, AP, AR, Fixed Assets, Multi-Books).
• Domain Knowledge: Experience in Billing Operations, specifically within Telecom or SaaS industries involving usage-based and recurring revenue models heavily preferred.
• Systems Exposure: Familiarity with core back-office applications, including financial and spend management systems such as Coupa and Expensify; HRMS platforms such as UltiPro; and payroll systems such as Deel. Experience with LogiSense is a significant plus.
• Leadership Skills: Demonstrated ability to think strategically while acting tactically, with excellent organizational, communication, and time management skills.
• Compliance Knowledge: Familiarity with SOX, PCI, and SSAE 16 standards and their application within IT systems.
• Problem Solving: Strong analytical skills with a track record of identifying opportunities for innovation through technology and data.
• Communication: Strong ability to communicate complex technical concepts clearly and effectively to C-level executives and senior business leaders.
• People Skills: Proven ability to build trusted relationships with business partners and executive leaders, influence stakeholders, and collaborate across functions.

Why You’ll Love This Role:

• Strategic Influence: You will have a significant seat at the table to help shape the future of Five9 and our global technology roadmap.
• Innovation at Scale: Lead the charge in moving IT from a technology-first to a business-first organization, directly impacting employee productivity and company value.
• Culture of Growth: Work in an environment that prioritizes nurturing talent and provides the autonomy to challenge and unpack business norms to drive efficiency.
• AI Integration: Be at the forefront of the AI revolution, influencing how cutting-edge AI tools enhance digital platforms and reduce support workloads across the enterprise.