Sr. Site Reliability Engineer (SRE) — Obsidian

At Obsidian, our Sr. Site Reliability Engineers ensure the reliability, scalability, and operational excellence of a complex multi-tenant SaaS platform serving enterprise and financial customers. As an SRE, you will work closely with DevOps, Platform Engineering, and product teams to improve system observability, incident response, and service resilience across the platform.

This is a hands-on engineering role focused on building operational excellence through monitoring, automation, debugging, and continuous improvement. You will help ensure that issues are detected and addressed quickly while contributing to systems that improve platform reliability at scale.

Key Responsibilities

• Reliability Engineering: Improve the reliability, availability, and resiliency of Obsidian’s production systems and distributed services
• Detection & Observability: Build and maintain monitoring, alerting, dashboards, and observability tooling to enhance system visibility and reduce operational noise
• Incident Response & Operations: Support incident response, on-call operations, troubleshooting, and postmortem processes to drive operational excellence
• Collaboration: Partner with engineering teams to implement SLI/SLO practices, operational standards, and reliability-focused workflows
• Execution: Automate infrastructure operations, deployment workflows, and platform tooling across Kubernetes, cloud infrastructure, and data pipelines

Required Qualifications

• 3-6 years of experience in Site Reliability Engineering, DevOps, Production Engineering, or related roles
• Experience operating and supporting production systems in AWS and/or GCP
• Familiarity with Kubernetes and Helm in cloud-native environments
• Experience with observability and monitoring tools such as Prometheus, Grafana, Datadog, or similar platforms
• Exposure to CI/CD systems such as GitLab CI/CD, GitHub Actions, ArgoCD, or equivalent
• Strong troubleshooting and debugging skills across distributed systems and microservices
• Experience writing automation or infrastructure tooling using scripting or programming languages
• Strong systems thinking and a collaborative engineering mindset

Preferred Qualifications

• AI Agent development experience
• Experience supporting SaaS platforms in production environments
• Familiarity with incident management and postmortem practices
• Exposure to infrastructure-as-code and GitOps workflows
• Understanding of SLI/SLO concepts and operational metrics
• Experience with enterprise-scale monitoring or customer-facing production systems

Why This Role

• Work on reliability challenges across a large-scale distributed SaaS platform
• Build and improve observability and operational tooling used across engineering
• Gain hands-on experience with cloud infrastructure, Kubernetes, and production systems
• Help safeguard critical services for enterprise and financial customers

What Success Looks Like

• Production issues are detected and resolved quickly
• Monitoring and alerting provide clear, actionable operational insights
• Reliability metrics and operational practices improve over time
• Engineering teams can effectively troubleshoot and self-serve observability
• Automation reduces operational toil and improves platform stability