Key Responsibilities:

1. End-to-End Program Delivery & SLA Management

   • Manage the end to end project management workflow.

   • Able to complete project management tasks autonomously.

   • Able to take responsibility for end to end project deliverables in accordance with SLAs.

   • Ensure all projects are delivered on time as per customer SLA.

   • Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.

   • Effectively balances and manages priorities across a variety of task types and customers.

   • Responsiveness to internal and external comms within pre-defined SLAs.

   • Responds quickly and efficiently to internal and external stakeholders.

2. Resource Strategy & Team Leadership

   • Responsible for maintaining resources, core teams and pipeline to support project management work.

   • Identifies resource requirements for production work.

   • Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.

   • Manage linguist communication for all projects.

   • Able to define and delegate admin work to PCs Interns.

   • Train supporting resources on key production processes and methodology.

3. Quality, Risk, & Financial Assurance

   • Responsible for CM, Quality and OTD KPIs.

   • Manage quality at project level - including Review, Verification, QA, LQE.

   • Manage quality complaints and feedback received from stakeholders.

   • Risk analysis to identify risks, potential issues, plan to and mitigate them.

   • Completes ongoing risk assessment and mitigation for all production areas.

   • Escalates issues or problems to manager in an effective manner, along with proposed solutions.

   • Raise Customer Support tickets for 100% of production blockers (Jira).

   • Process and approves invoicing and payments.

   • Provides insight to Strategist into revenue forecasts based on production volume.

4. Technical Execution & Process Governance

   • Demonstrates a deep understanding of all production workflows and processes related to their accounts.

   • Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.

   • Consistently follow correct protocols for tasks and accounts.

   • Monitor and enforce adherence to correct production procedures.

   • Develop and maintain process documentation related to their task load and the tasks delegated to other resources.

   • Utilize systems and tools released by Production Enablement.

   • Ensure all system admin, including data entry, is accurate.

   • Perform file analysis and engages with Solutions team for support on file types.

   • Creates and monitors linguistic assets (TM, Style Guides, reference material).

Skills and Experience:

• A Bachelor’s degree, or equivalent; Master’s degree preferred

• 2+ years of professional experience in a field similar or related to Localization Project Management

• Excellent client-facing and internal communication skills

• Solid organizational skills including meticulous attention to detail and multitasking skills

• Able to meet deadlines and work under pressure

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