Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to manage the delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support an account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government 

Must haves:

• An active TS/SCI clearance
• 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers up to 4 days per week in the South Tampa area and travel up to 25%

Scale AI’s Public Sector business is growing quickly as government agencies adopt AI to support critical national security, defense, and public sector missions. We are looking for a Mission Software Engineering Manager to join our dynamic Federal Engineering team. As a part of this team, you will play a critical role in supporting Scale’s government customers by scoping and developing onsite solutions. Our scalable, high-performance platform is the foundation for these customer solutions, and your expertise will be instrumental in designing and implementing systems that can handle interactions with existing customer systems to help our products integrate into existing customer workflows.  

You will:

• Recruit a high-performing engineering team. 
• Drive engineering productivity. Provide guidance, mentorship, and technical leadership to a team of engineers working on Generative AI projects. 
• Collaborating with cross-functional teams to define, design, and execute strategic roadmap.
• Work directly with customers to understand their problems and translate those into features in Scale’s platform.
• Be open to ~25% travel or relocation to a key customer geographic location.
• Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments.
• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back.
• Deploy and maintain Scale software at customer sites
• Develop customer requested features and work closely with them to ensure that they win customer love.
• Build robust and reliable backend systems that can serve as standalone products, empowering customers to accelerate their own AI ambitions.
• Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions.
• This role will require an active TS/SCI security clearance or the ability to obtain a security clearance.

Ideally you’d have:

• 5+ years of full-time engineering experience, post-graduation
• 2+ years of prior engineering management or equivalent experience and has managed an engineering team.
• Track record of success as a hybrid customer facing engineer, forward deployed software engineer, and ability to quickly adapt to different roles.

• Prior experience developing with Python and JavaScript, or other modern software languages. Familiarity with Node and React is a plus.
• Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus
• Linux experience: Understanding of shell scripting, operating systems, etc
• Networking experience: Understanding of networking technologies, configuration  (ports, protocols, etc) 
• Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles
• Understand unique DoD and USG constraints when it comes to technology

Our customer base is growing exponentially, and you will be on the front lines of ensuring that the world's most innovative companies become passionate, lifelong, Scale customers. Our Solutions Engineers ensure customers' first experiences with Scale's technology are flawless and lead to a successful long-term partnership. The work will vary daily, and we’re looking for technical experts excited to solve tough problems. As a solution engineer, you will be a part of helping shape our early-stage federal business by re-envisioning our commercial product offerings for our federal clients.

What you'll do:

• Become an expert on the end-to-ends of Scale Products
• Create tailored demonstrations and collateral for federal stakeholders at both the executive and analyst level.
• Partner with Scale Account Executives to deliver customer pilots according to requirements agreed by the customer.
• Integrate and ingest a variety of external datasets to solve government use cases.
• Interact with customers on a day-to-day basis to understand their pain points and design solutions
• Work with internal product and engineering teams to turn customer requirements into Scale capabilities
• Understand public sector mission sets and strategic objectives to better showcase Scales products.

Ideally you'd have:

• Strong engineering background, preferably in computer science, mathematics, or other quantitative fields
• Strong communication skills - ability to interact with both technical and non-technical customers at all levels
• At ease with technology, able to quickly pick up new tech stacks and troubleshoot
• Previous experience working with Public Sector customers - our business is diverse and growing across both National Security and Federal Civilian communities. 
• Proficiency in scripting languages such as Python, Javascript/Typescript, Bash scripts, or programming languages.
• A strong desire to roll up your sleeves and help build a business in an extremely fast-paced environment
• Active US Government Security Clearance (TS / SCI required)
• Based in the Washington, DC area or willing to relocate
• Background working in AI/ML, particularly Generative AI and Large Language Models

Scale is at the forefront of powering artificial intelligence. We believe that trust in AI is earned with high-quality data for training, fine-tuning, and evaluating AI systems. Our products are transforming how organizations build and deploy AI. Our customers are the world’s most innovative model developers and enterprise and public sector entities looking to apply AI in their organizations and institutions.

We're looking for an Industrial Security Specialist who will play a vital role in supporting personnel security, physical security and program support. The ideal candidate brings strategic and operational experience, a security-first mindset, and a willingness to engage directly with customers, employees and stakeholders. If you're excited by ensuring the integrity and protection of national security, we invite you to apply.

This Industrial Security Specialist will report to the Industrial Security team with close collaboration with GRC, Workplace, and cross-functional teams to support the Public Sector security strategy for Scale. 

You will:

• Balance the timelines and requirements of US Government contracts while supporting Scale AI Public Sector efforts, accredited facilities, and sensitive R&D initiatives
• Assist in the development and execution of security education and awareness programs
• Conduct audits and inspections to ensure compliance with DoD and company policies
• Support all aspects of personnel security management in working directly with government partners to ensure compliance
• Initiate, review, and submit electronic background investigations to DCSA
• Responsible for mandatory USG reporting as it relates to our personnel, facility, and insider threat programs
• Assists in the protection of government, intellectual, third party and company information from unauthorized disclosures
• Conduct security briefings, debriefings, and annual refresher training for cleared employees
• Ensure frameworks are met for NISPOM, ICDs, SAPs, OPSEC, Insider Threat and continuous evaluation programs.
• Prepare, send, and receive visitor certifications
• Review performance work statements (PWS) or Statements of Work (SOW) for contracts and ensure properly executed DD Form 254s. 
• Coordinate incident response and reporting for security violations or concerns.

Ideally you'd have:

• Active U.S. DoD Top Secret, and willingness to obtain a TS/SCI
• Familiarity with USG information systems, such as DISS, NBIS, NISS, SWFT, e-App
• Experience assisting with the implementation and maintenance of a relevant industrial security program
• Must be able to support work 2-3 days a week from the office
• Knowledge of industrial security procedures (NISPOM, ICDs, other DoD/IC regulations and procedures)

Nice to haves:

• Excellent written and verbal communication- able to align with security strategy, IT and executive teams
• Adaptability and Learning Agility: Willingness to quickly grasp and apply new concepts and stay up-to-date with emerging trends in industrial security
• Willingness to work in a dynamic, high-growth company where speed, adaptability, and judgment are essential
• FSO Program Management for Possessing Facilities certification

Role:

Scale is at the forefront of the AI revolution, working across the US government, partners and allies around the world to unlock the potential of generative AI (GenAI).

We are seeking a product leader to join our team and play a pivotal role in building Agentic AI platforms to support national-level decisions, including for some of the nation’s most important national security challenges. The ideal candidate will have a strong understanding of product leadership, software engineering principles practices and deep experience with ML/AI application development, coupled with proven experience in managing complex projects with multiple stakeholder or AI-related projects within a government or highly regulated setting, emphasizing ethical AI deployment and robust risk management practices. 

This role requires a strategic leader adept at navigating the complexities of government GenAI projects, ensuring Scale’s public sector AI solution aligns with agency objectives and adheres to stringent security and compliance mandates. The product manager will be responsible for the entire lifecycle of the generative AI platform, including product design, cross-program execution, capability prioritization, stakeholder engagement with various government entities, defining and managing engineering scope, developing detailed project plans, and overseeing resource allocation and budget management. A key focus will be on ensuring that Scale’s public sector AI solution operates securely within controlled network environments, and is configured properly to support government workflows, specifically those that relate to national defense.

Some examples of GenAI applications we build are:

• Agentic warfare and scenario planning
• Indications and warnings integration for the protection of critical continental level assets
• Deep research capability that can help evaluate thousands of pages of classified information 
• Report generation for multiple customized report templates 
• Text2SQL intelligence applications to make analysts more efficient and embed a culture of data-driven decision-making

You will:

• Develop enterprise grade solutions that leverage cutting edge AI and AI agents to drive value for public sector customers 
• Work with executives at Scale and our customers to determine and execute the product strategy of the business.
• Own end-to-end product development by understanding customer pain points, defining product requirements, managing development, testing, and launches
• Lead cross-functional teams including engineering, product design, operations, marketing, go-to-market and finance.
• Develop a point of view and execute on turning the solutions we build into scalable software that we can commercialize across the industry 
• Maintain a Top Secret security clearance 

Ideally you'd have:

• Technical degree in computer science, engineering, or equivalent experience
• 4+ years of experience in building ML-powered and / or enterprise-facing products
• Strong understanding of generative AI technologies and their applications in public or large-scale private sector settings
• Experience operating in a fast-paced environment with high ambiguity
• Exceptional leadership, presentation, and communication skills with the ability to influence cross-functional teams
• Data literacy and experience with data analytics
• Prior military or government experience 
• Coding experience (e.g. Python)

Nice to haves:

• Experience building infrastructure and tooling to develop and support agentic applications.
• Experience working in startup environments building solutions for public sector / federal customers.
• Understanding of public / federal networks, infrastructure, and deployment constraints.
• TS/SCI Security Clearance

The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes:

• Create multi-layered guardrails around agents
• Optimize data retrieval for agents
• Orchestrate fleets of asynchronous agents
• Automatically alerts users to deviations in data
• Illustrating how an agent reached a decision

As a Staff Software Engineer, you will orchestrate the implementation of vertical features and horizontal capabilities to include mentoring other engineers on defining requirements with stakeholders and communication tradeoffs of technical implementations on feature and capabilities until they are accepted by the stakeholders.

You will: Orchestrate feature implementation across the Federal engineering team to ensure architectural consistency.

• Define technical strategy for agentic guardrails, explainability, and fleet orchestration.
• Ensure system reliability and performance across multiple security classifications and network types.
• Mentor engineers in the process of defining requirements with stakeholders and gathering acceptance.
• Communicate high-level technical trade-offs and implementation strategies to senior government stakeholders and Scale C-Suite members.
• Influence the long-term product strategy and technical roadmap for the Federal business unit.
• Consult on the architecture of AI-powered solutions for large-scale federal contracts.

Ideally you will have: 

• Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases
• Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus
• Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles
• AI Application Integration: Familiarity with integrating Large Language Models (LLMs) and building agentic workflows. Understanding of prompt engineering, retrieval-augmented generation (RAG), and agent orchestration is beneficial.
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles
• Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment
• Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to defining and evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends in software engineering

Scale AI is seeking a highly skilled and motivated Mission Software Engineer to join our dynamic Federal Engineering team. As a part of this team, you will play a critical role in supporting Scale’s government customers by scoping and developing onsite solutions. Our scalable, high-performance platform is the foundation for these customer solutions, and your expertise will be instrumental in designing and implementing systems that can handle interactions with existing customer systems to help our products integrate into existing customer workflows.   

You will:

• Work directly with customers to understand their problems and translate those into features in Scale’s platform.
• Be open to >50% travel or relocation to a key customer geographic location.
• Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments.
• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
• Deploy and maintain Scale software at customer sites
• Develop customer requested features and work closely with them to ensure that they win customer love.
• Build robust and reliable backend systems that can serve as standalone products, empowering customers to accelerate their own AI ambitions.
• Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions.
• This role will require an active TS/SCI security clearance or the ability to obtain a security clearance.

Ideally you have:

• Track record of success as a hybrid customer facing engineer, forward deployed software engineer, and ability to quickly adapt to different roles.
• Prior experience developing with Python and JavaScript, or other modern software languages. Familiarity with Node and React is a plus.
• Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus
• Linux experience: Understanding of shell scripting, operating systems, etc
• Networking experience: Understanding of networking technologies, configuration  (ports, protocols, etc) 
• Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles

National Security Hackathon Attendees – Stay Connected with Scale AI

This posting is for candidates who attended National Security Hackathon and connected with a member of the Scale AI team.

It was great meeting you at the Hackathon! Whether we spoke at our booth or on the floor, we always enjoy connecting with people who are passionate about advancing AI and machine learning.

At Scale AI, our mission is to develop reliable AI systems for the world's most important decisions. For the past ten years, Scale has been the leading AI data foundry, supporting some of the most exciting advancements in AI, including generative AI, defense applications, robotics, and autonomous systems.

We’re continuing to grow our team across a range of technical and mission-focused roles.

If you're excited about the problems we’re tackling, feel free to share your information here. A member of our team will reach out if there’s a strong fit with one of our open opportunities. And even if the timing isn’t right today, we’d love to stay connected.

We look forward to continuing the conversation. In the meantime, you can learn more about our work at scale.com.

Principal Architect

Location: Washington, DC

About the Role
We are seeking a Principal Architect to drive the design, development, and deployment of our agentic AI products in a fast-paced, collaborative, extremely high-visibility environment.

In this role, you will lead a team of 50+ engineers, providing both strategic and technical guidance. You’ll be responsible for high-impact architectural decisions, cross-company collaboration, and executive level engagements. 

What You’ll Do

• Team Leadership: Lead and mentor a high-performing engineering team of 50+, fostering a culture of technical excellence and ownership.
• Technical Direction: Guide your team through complex challenges involving LLMs, AI agents, and large-scale distributed systems.
• Executive Stakeholder Engagement: Represent Scale AI in high-stakes negotiations and strategic discussions with senior external partners, demonstrating strong technical competence and credibility.
• Strategic Planning & Communication: Develop and communicate a compelling vision for Scale AI’s technology applied to your program. Provide regular updates to senior leadership and key stakeholders on progress, risks, and opportunities.
• Culture & Teamwork: Foster a culture of speed, unity of purpose, resilience, and teamwork. Lead through uncertainty with determination and adaptability.

What We’re Looking For

• 10+ years of software engineering experience, including 5+ years in a technical leadership or staff role.
• Deep understanding of modern AI/ML technologies, including experience working with LLMs and AI agents.
• Proficient in one or more modern programming languages (Python, JavaScript/TypeScript)
• Hands-on experience with Kubernetes and cloud infrastructure (AWS, GCP, or Azure).
• Strong product and business sense, with a track record of aligning engineering efforts with company goals.
• Ability to operate effectively in ambiguous, fast-changing environments and guide your team to do the same.
• Experience in executive level engagement with industry partners and Public Sector customers

Success Metrics

Within 6 months:

• Successful demonstration of agentic AI’s mission value in high-stakes customer demonstrations
• Establish Scale AI as the preferred agentic AI partner for the PEO
• Establish high velocity, agile engineering cadence both internally and with our industry partners

Within 12–18 months:

• Secure follow-on contract award with expanded scope for Scale
• Position Scale AI as the global AI leader in this mission area
• Establish developed solutions as Scale product offerings to deliver on future contracts

The Mission

Scale AI is leading the AI revolution, developing reliable AI applications for the world's most important decisions. For the Public Sector, we translate this mission into operational advantage for our government customers.

We are looking for a technical, high-horsepower Product Manager to lead the evolution of the Public Sector Data Engine. This team believes that the data engine, capable of producing “n” models, is more important than any single model.  This role is focused on building tools that can measure and improve the computer vision and generative AI models at the heart of critical national security systems. You won’t just be managing a roadmap; you will be building the ML Ops infrastructure that allows the government to spin the ML Ops flywheel to develop reliable AI.  This work will span both Computer Vision and Generative AI.

This is a hybrid role for a PM who loves the "why" as much as the "how." You will sit at the center of our transition from a data labeling leader to a full-stack AI partner. You will architect the vision for our ML Ops tooling, building a seamless "foundational engine" that supports data management, curation, model development, and model evaluation for internal and external Machine Learning Teams. You’ll be expected to guide engineering teams through design challenges, system integrations, and the technical scaffolding required for state-of-the-art model testing.

You will:

• Architect the AI Engine: Drive the roadmap for Public Sector ML Ops tools, ensuring they serve as the "ground truth" foundation for building, evaluating, and deploying AI systems.
• Bridge Custom & Scale: Support diverse customer profiles—from massive-scale satellite and video labeling engagements to complex, bespoke ML Ops partnerships.
• Own Technical Scoping: Partner with Engineering to make high-stakes design decisions on infrastructure, APIs, and model evaluation frameworks (T&E).
• Operationalize Collaboration: Use high EQ and structured thinking to align Engineering, Operations, and elite Government stakeholders.

Ideally you'd have:

• Technical by Core: You have a background in Software Engineering, Field Engineering, or Vision Systems. You can read code, understand system architecture, and earn the immediate respect of world-class engineers.
• ML/CV Experience: You have experience in Computer Vision or ML Ops. You understand the lifecycle of a model—from data acquisition to Test & Evaluation.
• Grit: You possess a "whatever-it-takes" drive. You are comfortable running through walls, grinding through ambiguity, and delivering results in high-pressure environments.
• Structured Thinker, but Action Oriented: You can take a challenging problem, decompose it, create action plans, and drive results.

Nice to haves:

• Security Clearance: An active Secret or TS/SCI clearance is a nice to have for this role. If you do not have an active clearance, you must be willing to obtain one.

• Demonstrated Technical Rigor: Advanced degree (CS, Engineering, or a related field) from a top-tier institution, or equivalent experience that showcases deep technical problem-solving ability.
• Computer Vision (CV) Expertise: Practical experience designing, building, or evaluating large-scale Computer Vision models, including advanced data processing and deployment techniques.

At Scale, our mission is to develop reliable AI systems for the world’s most important decisions. The Public Sector team is at the forefront of this mission, partnering with government agencies to deploy mission-critical agentic solutions. 

Role Overview

The Public Sector GenAI T&E Product Manager will be a high-horsepower technical leader, defining the vision and owning the roadmap for our evaluation capabilities. This role requires thriving in unscripted, high-stakes environments, as you will be the primary owner for the T&E tech stack—the robust infrastructure required to continuously measure, improve, and prove the superiority and sustained performance of our agentic applications.

Traversing multiple engineering organizations across Scale, you will identify bottlenecks, distill technical friction into actionable plans, and drive execution. You will work across Scale’s commercial and public sector teams to define requirements, ensuring our evaluation services are robust enough for the most demanding government use cases. Key objectives include refining the tech stack that allows ML teams to hillclimb, and surfacing critical performance information to stakeholders.  

Minimum Qualifications (Quantifiable)

• Engineering Depth: 3+ years of experience in software engineering, systems architecture, or highly technical program management. You must be able to read code, understand system architecture, and participate in technical design reviews alongside engineering teams.
• Evaluation Systems Expertise: Proven experience designing, owning the roadmap for, or operating the infrastructure required to continuously measure, improve, and show the performance of AI applications. 
• Problem Distillation: Demonstrated experience taking a vaguely defined problem (e.g., "our evaluation cycles are too slow") and delivering a technical roadmap, resource requirements, and measurable success metrics within a narrow time window.
• Ambiguity Management: Proven track record of taking a project from "stalled/undefined" to "shipped" in a high-pressure environment. You can point to at least two instances where you inherited a failing project and saw it through to production.
• Cross-Functional Leadership: Led multiple projects that required direct alignment between at least three distinct engineering organizations (e.g., Infrastructure, ML Research, and Product).
• Operational Execution: Experience using technical project management frameworks (e.g., Linear) to provide consistent weekly reporting on delivery velocity and blockers to executive stakeholders.

Preferred Qualifications (Nice to Haves)

• Security Clearance: Active Secret, Top Secret, or TS/SCI clearance.
• GenAI Implementation: Practical experience developing or evaluating features built specifically on LLMs, RAG, or autonomous agent workflows.
• Technical Rigor: Advanced degree in Computer Science, Engineering, or a related field.
• Public Sector Expertise: 2+ years of experience working with DoD, IC, or Civil agencies on mission-critical software deployments.

• Conduct in-depth code reviews to identify and remediate security vulnerabilities.
• Evaluate and enhance the security of our product offerings, through RFC and service review.
• Implement and maintain CI/CD pipelines with a strong focus on security.
• Perform Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) to identify vulnerabilities in production code.
• Utilize terraform orchestration to ensure secure and efficient infrastructure management.
• Guide engineering teams to build robust long-term solutions that consider security and privacy.
• Clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact.
• Influence the security strategy and direction of the team, advocating for best practices and continuous improvement.

• Proven experience as a Security Engineer with a focus on product security.
• Proficiency in NodeJS, TypeScript, Python, and/or Kubernetes.
• Strong understanding of modern Javascript application design.
• Production experience with Kubernetes backed services
• Hands-on experience with SAST and DAST tools and methodologies.
• Familiarity with terraform orchestration for infrastructure management.
• You can structure complex problems and diagnose root causes independently, providing actionable insights without requiring manager input.
• Excellent communication skills, with the ability to clearly present technical concepts and their implications to both technical and non-technical stakeholders.
• Demonstrated ability to influence security strategies and drive improvements within a team.
• Relevant security certifications (e.g., CISSP, CEH, OSCP) are a plus.

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade computer vision solutions and delivering them into operational use cases that matter.

We’re hiring a technical program manager (TPM) to lead and coordinate delivery of computer vision workflows for a national security customer. As a TPM on our public sector delivery team, you will own or support a customer account plan, triage customer technical issues, use data and analytics to align internal resources around Scale’s hardest problems, and drive the creation of tools that add direct value to Scale’s Public Sector customers.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope computer vision use cases that Scale’s engineering team will build and you will ultimately refine
• Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Learn technical concepts and tools to necessary depth, leveraging that expertise to create solutions from scratch or drastically improve existing solutions
• Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision domain

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government 

Must haves:

• An active TS/SCI clearance
• 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A deep understanding of ML operations process
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. Our ultimate goal is to deliver cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland.

We’re hiring a Program Manager (PgM) to lead and own execution for Scale’s portfolio of clients charged with a layered defense for the United States. You will be a catalyst, a hands-on leader, manage customer relationships and partners, and work closely with our engineering team to solve Scale’s hardest problems. You must be willing to go deep, get technical, and drive change.  This role is ideal for someone who blends program leadership, systems-building obsession, technical fluency — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Serve as the contractual and internal program lead across a large-scale public sector engagement, integrating multiple sub-efforts under one umbrella (e.g., data pipelines for computer vision, software deployments for GenAI solutions)
• Own relationships with senior government stakeholders and ensure that we meet contractual obligations, performance metrics, and reporting requirements
• Own relationships with subcontractors to ensure successful delivery of the prime contract
• Lead formal engagements such as contract reviews, customer program syncs, performance assessments, and reporting cycles
• Lead and supervise a team of 3-4 delivery managers who run day-to-day customer engagement efforts
• Oversee a technical delivery team that will drive product roadmap alignment that adapts evolving customer needs

Must haves:

• An active TS/SCI clearance
• 10+ years professional experience, ideally managing complex technical programs for DoD or national security customers
• A proven ability to lead large, cross-functional efforts across delivery, contracts, and customer teams
• A healthy obsession with establishing and driving adoption of programmatic systems and processes; plus the ability to exert influence and manage associated change
• Familiarity with FAR-based contracts and program structures like IDIQs, task orders, and OTAs
• Strong business acumen with the ability to manage performance metrics, contract deliverables, and program budgets
• A track record of high ownership in ambiguous environments
• Excellent written and verbal communication skills — especially with senior government stakeholders
• Deep curiosity about agentic AI and its application to homeland layered defense
• A willingness to travel up to 25% of the time

We have a diverse team with a variety of skill sets, many have:

• Proficiency in Python, SQL or other programming languages
• A proven track record in B2B + B2G client facing roles and expanding client relationships
• Prior experience delivering technical solutions to government customers
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change.  You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale’s hardest problems, and driving the creation of tools that add direct value to Scale’s Public Sector customers. All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer’s AI/ML objectives.  

Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies. You are biased towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of driving technical projects to completion, and stewarding lasting organizational change. And you are naturally empathetic, have high EQ, and excel at building long-term relationships through diligent problem solving, domain competence, and thoughtful, strategic discussions

You will:

• Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
• Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
• Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
• Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
• Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
• Lead a cross-functional team to exceed the customer’s AI/ML objectives
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers
• Address engineering problems alongside the product development teams

Must Haves:

• An active TS/SCI clearance
• 3+ years of experience succeeding in stakeholder management or customer-facing role
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• A deep understanding of ML operations process
• A track record of structured, analytics-driven problem-solving
• Excellent verbal and written communication skills
• Willingness to travel at least 25% of the time

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
• Prior experience at an API technology company and / or managing technical customers using an API
• Proficiency in Python, SQL or other programming languages

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring a technical program manager (TPM) to lead and coordinate delivery of agentic workflows for a national security customer. As a TPM on our public sector delivery team, you will support a large account plan, develop a technical roadmap with end user input, and partner with an engineering lead to ensure effective technical delivery. This role is ideal for someone who has deep curiosity about end user pain points, loves rapid prototyping, and wants to work in a fast-paced, ambiguous, and mission-driven environment. 

You will:

• Drive innovation and transformation by diving deep into technical and operational challenges unique to government use cases
• Develop a program-level technical roadmap for transitioning generative AI technologies and processes into prototypes and working products even when requirements are undefined or ambiguous
• Partner with Scale engineering, operations, and other public sector teams to build and deliver impactful agentic AI solutions

Must haves:

• An active TS/SCI clearance
• 5+ years of work experience leading technical teams in industry or government 
• A technical background (education or professional experience with computer science or engineering)
• A deep understanding of ML operations process
• A track record of structured, analytics-driven problem-solving
• Excellent verbal and written communication skills
• Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time (as needed)

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
• Proficiency in Python, SQL or other programming languages
• A proven track record in B2B client facing roles and expanding client relationships
• Prior experience delivering technical solutions to government customers
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

The Global Forward Deployments (GFD) organization operates as a critical horizontal layer across Scale, sitting at the intersection of Engineering, Product, Design (EPD), Delivery, and GTM. As our business scales, we are growing the GFD Project Management Office (PMO) to act as the connective tissue that brings structure to ambiguity by aligning teams, organizing cross-functional workstreams, and keeping priorities coordinated across the organization.

As a Technical Program Manager within this expanding PMO, you will drive execution across diverse initiatives by partnering closely with Infrastructure & Security, Product, Software Engineering, Machine Learning, Mission/Field Engineering, Delivery, and Go-To-Market (GTM) teams. Your focus will be integrating engineering roadmaps, customer delivery timelines, and security constraints to enable successful deployments in complex, isolated environments.

What You Will Do

• Lead as a Horizontal PMO Partner: Serve as a central node within the growing GFD PMO, driving alignment across Engineering, Product, and Design (EPD) initiatives and ensuring priorities remain top-of-mind across the organization.
• Spearhead Niche Initiatives: Take on Scale’s difficult-but-ambiguous problems, breaking them down in a structured way and driving them to successful outcomes. You will dive into both technology and organizational processes to craft effective solutions and gain efficiencies, track resourcing and vendor management, and align internal resources to solve unique organizational, and technical challenges. 
• Bridge EPD, Delivery, and GTM: Act as the primary technical program manager uniting GFD with Product, ML, Mission & Field Engineering, Delivery, and GTM teams to wrangle contractual deliverables across EPD, unblock complex custom integrations, and drive technical milestones against critical contract checkpoints.
• Optimize Cross-Functional Processes: Collaborate with stakeholders across the company to improve processes and procedures, ensuring Scale's continued success.
• Foster Communication: Create an effective feedback loop between all teams within EPD as well as with partner teams like Legal, BizOps, and Partnerships.
• Navigate Ambiguity: Transition AI/ML technologies and processes into working Public Sector products/solutions even when requirements are undefined or ambiguous.

Ideally You’d Have

• Current or past Security Clearance (TS/SCI preferred).
• Proven experience partnering closely with Product and cross-functional Engineering teams to align technical roadmaps, manage dependencies, and drive complex, multi-team initiatives.
• Experience in project management, including planning, organizing, and managing resources.
• A demonstrated capacity to operate effectively and maintain high-quality output within a high-tempo, ambiguous, or chaotic environment.
• Experience in security and compliance, with a focus on cross-departmental collaboration.
• Experience in delivering secure and reliable solutions within classified, isolated, and air-gapped environments.
• Demonstrated understanding of security practices within cloud environments (e.g., AWS, Azure, GCP).
• Experience in a high growth, fast-paced technology company.
• An action-oriented mindset, balancing creative problem-solving with a strong drive to achieve outcomes.

Nice to Haves

• Experience in microservice design and Kubernetes-based container orchestration.
• Experience applying AI or Machine Learning.
• Strong analytical skills, with experience using data analysis tools or software.
• Demonstrated history of fostering cross-functional collaboration with Delivery, Sales, and Engineering teams.
• Backlog refinement & roadmapping experience with tools like Linear and JIRA.
• Proven experience translating complex SOW requirements into tactical engineering deliverables 
• Experience maintaining alignment with organizational capacity planning and delivery timelines.
• Background in Software, Security, or System Engineering.

(Note this role must be based within the continental United States and requires current US Citizenship to support Scale’s Public Sector business.)

The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes:

• Create multi-layered guardrails around agents
• Optimize data retrieval for agents
• Orchestrate fleets of asynchronous agents
• Automatically alerts users to deviations in data
• Illustrating how an agent reached a decision

As a Senior Software Engineer, you will lead the development of a vertical feature or a horizontal capability to include defining requirements with stakeholders and implementation until it is accepted by the stakeholders.

You will: Lead the design and implementation of scalable backend systems and distributed architectures for Federal customers.

• Manage the full lifecycle of feature development from requirement definition to deployment on classified networks.
• Direct the orchestration of asynchronous agent fleets to meet mission requirements.
• Lead customer engagements to translate mission needs into technical requirements.
• Own the communication with stakeholders to ensure implementation meets defined acceptance criteria.
• Conduct technical reviews and identify risks within machine learning infrastructure and model serving.
• Drive the platform roadmap by providing technical specifications for Federal product offerings.

Ideally you will have: 

• Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases
• Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus
• Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles
• AI Application Integration: Familiarity with integrating Large Language Models (LLMs) and building agentic workflows. Understanding of prompt engineering, retrieval-augmented generation (RAG), and agent orchestration is beneficial.
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles
• Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment
• Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to defining and evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends in software engineering

Scale is building AI for the world’s most important decisions. From the front lines of national defense to the core of global enterprise, we provide the data engine and agentic infrastructure that powers the next generation of American and allied interests.

As a Defense Deployment Strategist, you will be responsible for bridging the gap between cutting-edge AI research and mission-critical production. You will lead the charge in deploying Agentic AI — autonomous, reasoning systems — into the heart of defense workflows, ensuring that our nation's most complex decisions are supported by the world’s best technology.

Deployment Strategist 

We are looking for a powerhouse executive account leader who understands that winning in the DoW isn't about a successful 6-month pilot; it’s about Program of Record integration. You will focus on landing and transitioning high-stakes prototypes into full-scale enterprise deployments, navigating the complexities of the Valley of Death by securing executive sponsorship and programmed funding.

Responsibilities:

This is an individual contributor role with heavy leadership expectations. You are the "CEO of the Account," responsible for the following:

• Full-Spectrum Capture & Quota Ownership: Carry and exceed a multi-million dollar annual revenue quota. You are responsible for the entire lifecycle: from identifying the top of funnel opportunity and shaping requirements to the final contract award and revenue recognition.
• Tactical Execution: You don't just delegate; you execute. You will personally draft high-impact white papers, lead the development of complex proposals, architect deal structures, and navigate the nuances of defense contracting.
• Operational Transition: Once the deal is signed, your job isn't over. You will continue to lead the account, ensuring that the delivery team (Engagement Managers, Technical PMs, Engineers, and Product) enables mission success. You are the primary point of contact for the customer, ensuring the pilot doesn't just work, but scales.
• Renewal, Expansion, & Growth: Own the long-term account strategy. You are responsible for identifying the next use case, securing the follow-on funding, and driving the 10x growth that turns a single deployment into a department-wide enterprise standard.
• Direct Agentic Solutioning: Work in the weeds with technical teams and end-users to co-design Agentic AI workflows. You must be able to translate a customer’s vision into a specific technical requirement that our engineers can build against.
• SI & Prime Orchestration: In partnership with Scale’s Partner Managers, you will actively manage and negotiate with Tier 1 Systems Integrators (SIs) and Defense Primes to ensure Scale is the agentic AI engine of their larger programs. You will be the lead negotiator for sub-contracting and teaming agreements.

Requirements:

• Experience: 10+ years of experience in complex enterprise IT sales or business development specifically within the DoW/IC.
• Proven Track Record: You have successfully closed and implemented multi-year deals exceeding $25M. You know how to get a line item in the budget.
• Domain Expertise: Deep understanding of the DoW’s modernization priorities, specifically in AI/ML, computer vision, or autonomous systems.
• The Valley of Death Navigator: You have a demonstrated ability to transition technology from "cool demo" to "deployed capability" within a major PEO.
• Strategic Network: Existing high-level relationships across the DoW, with a specific focus on Defense Agencies and enterprise IT,  as well as a Rolodex of contacts at the major primes.
• Clearance: Active Top Secret/SCI clearance is strongly preferred.
• Education: BS/BA required; technical degree or MBA preferred.
• Geography: Based in the National Capital Region, with the ability to work out of Scale’s D.C. office 2-3 days a week. 
• Travel: Ability to travel 20-30% of the time.

Who you are:

• Mission-Driven: You believe that whoever wins in AI wins the next century, and you want that to be the United States and its allies.
• Relentless: You thrive in the long-game of defense procurement. You aren't discouraged by bureaucracy; you see it as a puzzle to be solved.
• Adaptive: You can operate in the high-velocity environment of a Series E startup while maintaining the polish required for the Pentagon.
• The Closer-Operator: You have the executive presence to brief a PEO, but the tactical stamina to spend 10 hours in a SCIF working on a proposal response.
• Radically Accountable: You don't wait for a marketing lead or a BD specialist to hand you a deal. You build your own funnel, navigate the "No's," and find the creative path to "Yes."
• Technically Credible: You aren't a software engineer, but you can explain the difference between RAG and Agentic reasoning to a skeptical technical evaluator.

Sales Commission: This role is eligible to earn commissions.

Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Scale employees are also granted Stock Options that are awarded upon board of director approval. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

As Scale's product portfolio and customer base expand, we are seeking skilled DevOps Engineers, Public Sector to be at the forefront of building out and enhancing our CI/CD pipelines. You will play a crucial role in streamlining our Software Development Life Cycle (SDLC) through collaborative efforts, moving us from a state of manual, disparate deployments to a more unified and automated system.

These engineers will gain a deep understanding of our core products' architecture and composition, enabling them to effectively deploy and manage these systems when needed. A critical aspect of this role will be seamlessly integrating various machine learning (ML) tasks and updates into our SDLC, transforming currently separate ML components into a cohesive and automated workflow. While direct ML expertise is not required, a desire to learn and integrate ML components into the lifecycle is essential.

Must have:

• At least an active TS/SCI clearance and the ability & willingness to up level to CI Poly. This is a requirement and candidates will not be considered who do not hold at least a TS/SCI clearance.

You will:

• Design, develop, and maintain robust CI/CD pipelines to automate the deployment of our lowside and highside products.
• Collaborate closely with product and engineering teams to enhance existing application code for improved compatibility and streamlined integration within automated pipelines.
• Contribute to the overall architecture and design of our deployment systems, bringing new ideas to life for increased efficiency and reliability.
• Troubleshoot and resolve complex deployment issues, ensuring minimal disruption to development cycles.
• Develop a deep understanding of our product and ML architectures to facilitate seamless integration and deployment.
• Document pipeline processes and configurations to ensure maintainability and knowledge transfer.
• Proactively incorporate security best practices into all stages of the CI/CD pipeline, building security into our development processes.
• Drive standardization and foster collaboration across different product teams to achieve a unified and efficient SDLC.

Ideally you'd have:

• 2-3 years of experience as a DevOps Engineer, DevSecOps Engineer, Software Engineer with a strong focus on CI/CD, or a similar role.
• Proven track record of building or significantly enhancing CI/CD pipelines.
• Experience configuring and adapting application code to integrate seamlessly with evolving CI/CD environments.
• Experience working fluently with standard containerization & deployment technologies like Kubernetes, Terraform, Docker, etc.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
• Strong proficiency in scripting and automation (e.g., Python, Bash, PowerShell).
• Familiarity with various CI/CD platforms (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
• Knowledge of software architecture, system design, and version control systems.
• Comfort with rapidly changing, fast-paced environments and a passion for finding automated solutions to complex problems.
• Basic understanding of security best practices in software development and an eagerness to integrate them.
• A hunger for learning new technologies, particularly in the realm of integrating ML into automated workflows.
• Strong problem-solving, analytical, collaboration, and communication skills.

Nice to haves:

• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Exposure to machine learning lifecycles or MLOps concepts.
• Prior experience in classified environments.

We are seeking a Senior Security Engineer with a specialty in Detection and Incident Response to join our Security Engineering team. This role sits at the intersection of security operations and software engineering — you won't just investigate incidents, you'll build the systems that detect, contain, and prevent them. You will design and ship high-precision detections across cloud services and enterprise SaaS, develop automation that shortens response timelines, and mature the telemetry pipelines that make it all possible. Your ability to write production-quality code is just as important as your ability to triage an alert.

You will structure investigations, analyze root causes, and clearly communicate the significance of security incidents, their impact, and recommended remediation steps — but you'll also turn those findings into durable engineering improvements: better detections, tighter schemas, and smarter automation.

You will:

• Engineer, test, and deploy detection logic across cloud and enterprise environments, treating detections as software with version control, peer review, and measurable performance.
• Build and maintain incident response automation, runbooks, and tooling that reduce containment timelines without sacrificing developer velocity.
• Mature telemetry pipelines through improved schema design, normalization, enrichment, and quality checks that reduce false positives and increase signal fidelity.
• Perform digital incident investigations to identify and contain potential security breaches.
• Conduct digital forensics and malware analysis to understand attack vectors and adversary methodologies.
• Integrate alerting with messaging and ticketing systems to enable fast, traceable response workflows.
• Partner cross-functionally with IT, security, and engineering teams to harden identity and access patterns, close logging and forensics gaps, and implement maintainable guardrails that scale with the organization.
• Utilize threat intelligence platforms to improve hunting, detection, and response workflows.
• Clearly explain the significance and impact of incidents, providing actionable recommendations to both technical and non-technical stakeholders.

Ideally, you'd have:

• • 5+ years of experience in Detection Engineering, Incident Response, or Security Operations, with a strong emphasis on building and shipping security tooling and automation.
  • Proficiency in at least one programming language (e.g., Python, Go) and comfort writing production-grade code — not just scripts.
  • Hands-on experience designing or improving detection pipelines, SIEM content, and alerting workflows in cloud-native environments.
  • Practical experience with SIEM, EDR, and SOAR tools, with a preference for candidates who have built integrations or extended these platforms programmatically.
  • Strong understanding of modern cyber threats, common attack techniques, and adversary TTPs.
  • Familiarity with digital forensics tools and malware analysis techniques.
  • Experience with cloud-native environments (e.g., AWS, GCP, Azure) and the security telemetry those environments generate.
  • Exposure to threat intelligence platforms and integrating intel into detection and investigation workflows.
  • Strong communication skills, with the ability to translate complex security findings into clear business impact.
  • Relevant security certifications (e.g., GCIH, GCFA, GCIA, CISSP, GDSA) are a plus.

We are seeking a highly technical Security Engineer to join our Product Security team. This role is integral to ensuring the security and integrity of our products and services. You will conduct in-depth code reviews, implement security best practices, and influence the overall security strategy. Your expertise in TypeScript, Python, AWS, CI/CD, SAST, DAST, and terraform orchestration will be crucial in identifying and mitigating potential security vulnerabilities. You will also structure complex problems, diagnose root causes independently, and clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact.

You will:

• Leverage broad product security expertise to build and maintain software tooling that secures every layer of the modern AI/ML software ecosystem.
• Conduct in-depth code reviews to identify and remediate security vulnerabilities.
• Evaluate and enhance the security of our product offerings, through RFC and service review.
• Implement and maintain CI/CD pipelines with a strong focus on security.
• Perform Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) to identify vulnerabilities in production code.
• Utilize terraform orchestration to ensure secure and efficient infrastructure management.
• Guide engineering teams to build robust long-term solutions that consider security and privacy. 
• Clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact.
• Influence the security strategy and direction of the team, advocating for best practices and continuous improvement.

Ideally, you’d have:

• Demonstrated ability to drive multi-month security initiatives independently, from problem definition through execution, without requiring significant direction.
• Proven experience as a Security Engineer with a focus on product security.
• Proficiency in NodeJS, TypeScript, Python, and/or Kubernetes.
• Strong understanding of modern Javascript application design.
• Production experience operating and securing AWS infrastructure at scale.
• Hands-on experience with SAST and DAST tools and methodologies.
• Familiarity with terraform orchestration for infrastructure management.
• You can structure complex problems and diagnose root causes independently, providing actionable insights without requiring manager input.
• Excellent communication skills, with the ability to clearly present technical concepts and their implications to both technical and non-technical stakeholders.
• Demonstrated ability to influence security strategies and drive improvements within a team.
• Relevant security certifications (e.g., CISSP, CEH, OSCP) are a plus.

Senior Machine Learning Engineer - Model Evaluations, Public Sector

The Public Sector ML team at Scale deploys advanced AI systems—including LLMs, agentic models, and multimodal pipelines—into mission-critical government environments. We build evaluation frameworks that ensure these models operate reliably, safely, and effectively under real-world constraints. As an ML Engineer, you will design, implement, and scale automated evaluation pipelines that help customers trust and operationalize advanced AI systems across defense, intelligence, and federal missions.

You will:

• Develop and maintain automated evaluation pipelines for ML models across functional, performance, robustness, and safety metrics, including LLM-judge–based evaluations.
• Design test datasets and benchmarks to measure generalization, bias, explainability, and failure modes.
• Build evaluation frameworks for LLM agents, including infrastructure for scenario-based and environment-based testing.
• Conduct comparative analyses of model architectures, training procedures, and evaluation outcomes.
• Implement tools for continuous monitoring, regression testing, and quality assurance for ML systems.
• Design and execute stress tests and red-teaming workflows to uncover vulnerabilities and edge cases.
• Collaborate with operations teams and subject matter experts to produce high-quality evaluation datasets.
• Comfortable with light travel (approximately 10%) for customer interaction and team needs.

This role will require an active security clearance or the ability to obtain a security clearance.

Ideally you’d have:

• Experience in computer vision, deep learning, reinforcement learning, or NLP in production settings.
• Strong programming skills in Python; experience with TensorFlow or PyTorch.
• Background in algorithms, data structures, and object-oriented programming.
• Experience with LLM pipelines, simulation environments, or automated evaluation systems.
• Ability to convert research insights into measurable evaluation criteria.

Nice to haves:

• Graduate degree in CS, ML, or AI.
• Cloud experience (AWS, GCP) and model deployment experience.
• Experience with LLM evaluation, CV robustness, or RL validation.
• Knowledge of interpretability, adversarial robustness, or AI safety frameworks.
• Familiarity with ML evaluation frameworks and agentic model design.
• Experience in regulated, classified, or mission-critical ML domains.

The goal of a Senior Machine Learning Engineer at Scale is to leverage techniques in the fields of generative AI, computer vision, reinforcement learning, and agentic AI to improve Scale's products and customer experience in production environments. Our machine learning engineers take advantage of robust internal infrastructure and  unique access to massive datasets to deliver improvements to our customers.

Our Public Sector Machine Learning team is focused on deploying cutting-edge models to mission-critical government systems through products like Donovan and Thunderforge. Our work spans multiple modalities, with a strong focus on both large language models and computer vision. On the LLM side, we are developing agentic systems that help solve complex operational and planning challenges for government partners. This includes building agent frameworks that integrate with custom retrieval pipelines and production APIs, as well as evaluation tools to benchmark and refine agent behavior. We're also advancing research in areas like reinforcement learning for agentic LLMs, with successful deployment into real-world operational environments. On the computer vision front, we're training advanced models to increase labeling throughput and automate perception tasks. Our efforts include building large-scale fine-tuning pipelines, training models across multiple modalities, and developing generalizable vision foundation models to support a wide range of defense applications.

You will:

• Take state of the art models developed internally and from the community, use them in production to solve problems for our customers and taskers
• Improve and maintain production models through retraining, hyperparameter tuning, and architectural updates, while preserving core performance characteristics
• Collaborate with product and research teams to identify and prototype ML-driven product enhancements, including for upcoming product lines
• Work with massive datasets to develop both generic models as well as fine tune models for specific products
• Build scalable machine learning infrastructure to automate and optimize our ML services
• Serve as a cross-functional representative and advocate for machine learning techniques across engineering and product organizations
• Be comfortable learning new technologies quickly and managing multiple priorities in a fast-paced environment
• Comfortable with light travel (approximately 10%) for customer interaction and team needs
• This role will require an active security clearance or the ability to obtain a security clearance

Ideally You’d Have:

• Extensive experience with GenAI, Agentic AI, natural language processing, deep learning and deep reinforcement learning, or computer vision in a production environment
• Solid background in algorithms, data structures, and object-oriented programming
• Strong programing skills in Python, experience in Tensorflow or PyTorch

Nice to Haves:

• Graduate degree in Computer Science, Machine Learning or Artificial Intelligence specialization
• Experience working with cloud platforms (eg. AWS or GCP) and deploying machine learning models in cloud environments
• Experience with computer vision, generative AI models, large language models, or agentic systems
• Familiarity with ML evaluation frameworks and agentic model design

Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationships critical to the portfolio of clients charged with a layered defense for the United States. You will be a catalyst, willing to go deep, get technical, and drive change. You will manage customer relationships and partners as well as partner with our engineering team to solve Scale’s hardest problems. All of this serves an ultimate goal of delivering cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland.

You will:

• Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful agentic AI solutions
• Transition AI/ML technologies and processes into working products / solutions even when requirements are undefined or ambiguous
• Partner with Scale engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
• Lead a cross-functional team to exceed the customer’s AI/ML objectives
• Support and partner across B2B and B2G organizations to achieve the outcomes in delivering the greater layered defense for the United States

We have a diverse team with a variety of skill sets, many have:

• 5+ years of professional experience, often in a customer-facing technical program management role in industry or government.
• A proven track record in B2B or government client facing roles and expanding client relationships
• Prior experience leading engagements with government customers

Must haves:

• An active TS/SCI clearance
• Minimum of 3 years of work experience leading teams / programs in industry or government 
• A basic understanding of ML operations process
• A track record of structured, analytics-driven problem-solving
• Excellent verbal and written communication skills
• Willingness to travel at least 25% of the time

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Must haves:

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time (as needed)

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government 

Must haves:

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government 

Must haves:

• An active TS/SCI clearance
• 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

Scale AI is seeking a highly skilled and motivated Software Engineer, ARC (Architecture, Reliability, & Compute) to join our dynamic Public Sector Engineering team. As a part of this team, you will define how the company ships software, establishing the patterns for deploying into complex government and high-security environments, rather than just running Terraform scripts. You will build and maintain internal CLIs/tools that standardize testing, deployment, environment management and are tools that engineering relies on to prevent downstream breakages. You will execute on automated deployment efforts to pay down tech debt, creating fully functional staging/testing environments, and defining the company's standard for safe deployments.

You will:

• Design and implement secure scalable backend systems for Public Sector customers, leveraging Scale's modern and cloud-native AI infrastructure.
• Own services or systems and define their long-term health goals, while also improving the health of surrounding components.
• Re-architect the stack to run in compliant or restrictive environments. This requires designing swappable components (auth, storage, logging) to meet government/security mandates without breaking the product.
• Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments.
• Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions.
• Contribute to the platform roadmap and product strategy for Scale AI's Public Sector business, playing a key role in shaping the future direction of our offerings.

Must have:

• At least an active secret clearance and the ability & willingness to up level to TS/SCI with CI Poly. This is a requirement and candidates will not be considered who do not hold at least a secret clearance

Ideally you'd have:

• Full Stack Development: Proficiency in both front-end and back-end development, including experience with modern web development frameworks, programming languages, and databases. Experience with developing & delivering software to air-gapped & isolated environments is a plus.
• Cloud-Native Technologies: Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is desired. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. 
• Security Focused: Experience with Federal Compliance frameworks, and requirements(e.g, Cloud SRG, FedRAMP, STIG Benchmarks, etc). Experience developing software & technical solutions that meet strict security & regulatory compliance requirements.
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles.
• Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment.
• Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends in software engineering.
• Must be able to support work 3-4 days a week from the DC, SF, NYC, or STL office.

Scale AI’s Public Sector business is growing quickly as government agencies adopt AI to support critical national security, defense, and public sector missions. We’re looking for a hands-on Field Engineering Manager on the front lines leading a team of our field engineering efforts for our federal AI projects, having the opportunity to meaningfully impact millions of dollars in revenue by working closely with our largest public sector customers and ensuring that they become passionate, lifelong Scale customers. This role is ideal for someone who thrives in technical environments, enjoys managing teams while staying close to the code, and wants to work on meaningful problems that impact real world operations across the U.S. government. 

Field Engineers are software engineering generalists who enjoy working with clients directly, taking ambiguous requirements and issues, and quickly designing and building production-grade solutions in close collaboration with the Product, Engineering, and Delivery teams. Field Engineers are experts on Scale's products and codebase, and have general technical knowledge on GenAI systems, APIs, networking, and data engineering. Field Engineers are strong relationship builders, great project managers, and always fun to work with. You’ll play a critical role in delivering technical solutions—all while helping your team grow and execute.

You’ll split your time between technical planning and execution (50%) and people management and team development (50%), leading a team of 6-8 engineers. You’ll work cross-functionally with product, engineering, security, and delivery teams to ensure our engineering efforts meet complex federal compliance, security, and performance needs.

Day to day:

• 50% Field engineering - customer engagement, technical development and delivery 
• 50% Managing a growing team

You will:

• Recruit a high-performing engineering team. 
• Drive engineering productivity. Provide guidance, mentorship, and technical leadership to a team of customer facing engineers working on Generative AI projects. 
• Collaborating with cross-functional teams to define, design, and execute strategic roadmap based on customer needs.
• Work directly with customers to understand their problems and translate those into custom workflows within Scale’s platform.
• Be open to ~25% travel or relocation to a key customer geographic location.
• Collaborate with cross-functional teams to define the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments.
• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back.
• Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions.
• Lead end-to-end technical delivery of custom workflows from scoping to development to testing to implementation
• This role will require an active TS/SCI security clearance or the ability to obtain a security clearance.

Ideally you’d have:

• 5+ years of full-time engineering experience, post-graduation.
• 2+ years of prior engineering management or equivalent experience and previously managed an engineering team.
• Track record of success as a hybrid customer facing engineer, forward deployed software engineer, and ability to quickly adapt to different roles.
• Prior experience developing with Python and JavaScript, or other modern software languages. 
• Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus.
• Linux experience: Understanding of shell scripting, operating systems, etc.
• Networking experience: Understanding of networking technologies, configuration  (ports, protocols, etc) is a plus.
• Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles.
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles.
• Understand unique DoD and USG constraints when it comes to technology.

Scale is a vital part of bringing AI-enabled technologies to the world, from autonomous driving to drones, robots, and large language models. For example, Scale works with the world's top self-driving car and robotics ML teams as well as the largest companies in the generative AI space. 

As our customer base is growing, you will be on the front lines of our field engineering efforts for our federal AI projects, having the opportunity to meaningfully impact millions of dollars in revenue by working closely with our largest public sector customers and ensuring that they become passionate, lifelong Scale customers.

Our Field Engineers ensure customers' experiences with Scale's technology are seamless and optimized to build a successful, long-term partnership. Field Engineers partner closely with Product, Engineering, and Operations to lead existing customers through building production-grade data pipelines. We do this by knowing our customer’s use-cases inside and out, and creating the tooling and documentation needed to scalably support their growth.

Field Engineers in general are experts on Scale's products and codebase, and have general technical knowledge on web development, using APIs, and working with large volumes of data. Field Engineers are strong relationship builders, great project managers, and always fun to work with. 

The ideal person is a software engineer generalist who enjoys working with clients directly, taking ambiguous requirements and issues, and quickly designing and building sustainable solutions in close collaboration with the Product and Engineering teams. This role is at the intersection of customer delivery, product, and engineering, giving you a breadth of experience and fully leveraging both sides of your brain. If this sounds like you, we invite you to apply!

You will:

• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
• Work closely with our customer’s engineering teams to optimize data pipelines, including providing input towards designing API endpoints and input/output schemas
• Design, develop and maintain playbooks, internal tools, Scale’s documentation and SDKs to quickly get customers set up for long-term success
• Partner with Software Engineers and Operations to remove any technical hurdles customers may face / Debug technical issues impacting delivery and own technical escalations coming from the customer
• Be accountable for the customer’s technical experience throughout their time with Scale
• Work with AEs and PMs to identify customer-specific feature requests
• Develop technical domain expertise in areas of Large Language Models, 2D Image Annotation, and working with API integrations
• Evangelize Scale and interact with customers at major events
• Have an active TS/SCI clearance

Ideally you'd have:

• Track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way
• Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals
• Prior experience developing with Python and JavaScript, or other modern software languages
• Strong engineering background preferably in Computer Science, Mathematics, or other quantitative fields
• Strong project management and interpersonal skills
• Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers
• High level of comfort communicating effectively across internal and external organizations
• Intellectual curiosity, empathy, and ability to operate with high velocity

Nice to haves:

• Experience in AI
• Experience working in classified environments
• Previous experience as a technical go-to-market resource
• Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and continuous integration/deployment
• Hands-on knowledge of container orchestration with Kubernetes and experience with Helm charts for application deployment
• Experience automating infrastructure and configuration management using Ansible or similar tools

At Scale, we believe that AI will dramatically improve the world, and our mission is to accelerate the development of AI. As Scale continues to build and develop its field marketing and event program within the public sector space, we are looking for an Events & Field Marketing Manager to support our U.S. Federal Government team in their event and field marketing initiatives including but not limited to third-party trade show sponsorships, Scale hosted executive events, Scale hosted practitioner events and meetups, and our annual flagship AI Leadership Summit. 

You will be part of a rapidly growing team with the opportunity to manage and execute events from start to finish, drive lead generation and pipeline growth, and plan event programming with the largest names in AI. The successful candidate will have a solid understanding of the U.S. Federal Government markets, strong project management skills, a strategic mindset, and a passion for public sector work. 

You will: 

• Execute all planning and logistics for all federal executive dinners, meetups, happy hours, and sponsored trade shows
• Establish event activities in line with sales goals and deal acceleration, prioritizing goals from the Federal team leadership and Business Development team on event location and audience 
• Manage contractor relationships including event production firms and outside vendors, and event budgets
• Align with growth marketing on marketing campaigns and marketing qualified lead (MQL) reporting
• Track event campaign performance, measuring ROI, results, and metrics through Salesforce
• Own all aspects of Scale’s annual hosted federal conferences
• Support the AI Governance and Policy portion of Scale’s annual Scale Summit conference, including content, speaker logistics, agenda, and overall in-person and remote event experience
• Interface with external executives and their teams in order to secure speakers and support their presentation planning for Scale hosted events and conferences
• Willingness to travel up to 50%

Ideally you’d have: 

• Minimum 5+ years experience in event marketing or event management with Federal marketing
• Experience fully managing and executing events ranging from 30 to 500+ attendees 
• Ability to manage and multi-task on multiple projects and events while liaising across internal teams with multiple stakeholders 
• Impeccable attention to detail and proactive approach to troubleshooting 
• Excellent written and verbal communication skills - you will be interfacing with the world’s leading executives and their teams 

Nice to have: 

• Experience with Hubspot, Salesforce, and Outreach 
• Collaborative and positive attitude, with ability to work across teams including with executive leadership and external executives 
• Community experience a plus

Scale AI is seeking a highly skilled and motivated Software Engineer, Frontier AI Infrastructure to join our dynamic Public Sector Engineering team. As a part of this team, you will own the model inference layer - enabling state of the art models, debugging the latest AI tools, managing networking, debugging latency, and tracking pricing/usage metrics for AI models. You will lead technical discussions on the frontlines with cloud vendors and customers to deliver on critical contracts and to debug platform issues. You will also work upstream with Product to understand features before they break, moving us from "infra-only debugging" to proactive integration testing.

You will:

• Design and implement secure scalable backend systems for Public Sector customers, leveraging Scale's modern and cloud-native AI infrastructure.
• Own services or systems and define their long-term health goals, while also improving the health of surrounding components
• Re-architect the stack to run in compliant or restrictive environments. This requires designing swappable components (auth, storage, logging) to meet government/security mandates without breaking the product.
• You will work with Product to build integration tests that catch issues early, shifting the focus from "infra-only debugging" to preventing failures upstream.
• Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions.
• Contribute to the platform roadmap and product strategy for Scale AI's Public Sector business, playing a key role in shaping the future direction of our offerings.

Must have:

• At least an active secret clearance and the ability & willingness to up level to TS/SCI with CI Poly. This is a requirement and candidates will not be considered who do not hold at least a secret clearance

Ideally you'd have: 

• Full Stack Development: Proficiency in both front-end and back-end development, including experience with modern web development frameworks, programming languages, and databases. Experience with developing & delivering software to air-gapped & isolated environments is a plus.
• Cloud-Native Technologies: Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is desired. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. 
• Security Focused: Experience with Federal Compliance frameworks, and requirements(e.g, Cloud SRG, FedRAMP, STIG Benchmarks, etc). Experience developing software & technical solutions that meet strict security & regulatory compliance requirements.
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles.
• Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment.
• Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends in software engineering.
• Must be able to support work 3-4 days a week from the DC, SF, NYC, or STL office.

Scale is at the frontier of the AI industry, improving the world’s leading generative AI and large language models through model evaluations, human-powered supervised fine-tuning datasets, world-class reinforcement learning with human feedback, and more. 

Scale AI’s Public Sector team is growing in the Generative AI space, and we’re seeking an Strategic Projects Lead to own high-impact projects that drive revenue and experimentation. In this role, you’ll work across operations, engineering, and customer engagement to produce world-class training and test and evaluation data for Large Language Models for our Public Sector customers. 

This role offers a rare opportunity to make a meaningful impact at the intersection of AI and national security. You will help build Generative AI data-labeling pipelines from the ground up, create operational processes to manage and optimize an in-house expert data workforce, and develop novel technology-driven approaches (e.g., scripts, prompt engineering, hybrid data) to improve the quality of our training and evaluation datasets. In addition, you will partner directly with our internal machine learning experts and external stakeholders to ensure our data enables the development of mission-critical applications of AI.

You will:

• Develop, build, and maintain the infrastructure required to ensure data pipelines are efficient, scalable, and produce high-quality outputs
• Take ownership of day-to-day progress on high-priority data production pipelines, ensuring projects move forward efficiently
• Partner with subject matter experts in their fields to validate the quality of our data and to translate deep domain knowledge into scalable processes and measurable outcomes 
• Work closely with customers to understand their requirements and design data taxonomies that optimize model performance.
• Utilize analytics and data visualization tools to track progress, identify bottlenecks, and make data-driven decisions to optimize pipeline performance
• Influence cross-org collaboration to define and advance human data strategy, influencing technical and non-technical stakeholders to ensure data quality, scalability, and long-term platform leverage
• Own larger and larger components of our data delivery processes, until you ultimately serve as the full owner of our most visible and high impact customer pipelines

You have: 

• 5+ years of experience in product development, data science, or operations
• A history of successful project management and comfort in ambiguity
• Ability to analyze complex operational data, build queries, and identify trends to inform decisions and optimize processes
• Technical aptitude to understand how to produce data for state of the art post-training techniques such as supervised fine tuning (SFT), reinforcement learning through human feedback (RLHF), Reinforcement Learning with Verifiable Rewards (RLVR) etc 

Nice to have: 

• Experience working in defense tech and/or an AI company
• A technical degree in fields like computer science, data science, or engineering
• A deep understanding of ML operations for generative AI workflows / products
• An active Top Secret security clearance 

About the role:

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Director of Product for Provider Growth, you’ll lead the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

Your mission is to grow the number of active providers on Headway by delivering a seamless, delightful onboarding and activation experience and by building high-impact growth channels. You’ll lead cross-functional teams responsible for critical surfaces across the provider funnel, including leads forms intakes, credentialing, onboarding, and referrals programs. You’ll also drive new product surfaces and big bets that tie into long-tail growth opportunities, like growing Group Practices. 

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

What you’ll do at Headway:

• Own the vision and strategy for provider growth — balancing bold bets with near-term impact to increase the number of new activated providers.
• Collaborate deeply with cross-functional teams — design, engineering, data, operations, GTM — to learn fast, ship often, and deliver meaningful outcomes.
• Lead and scale a team of PMs focused on improving conversion through onboarding, referrals, and provider activation flows.
• Use data and design to optimize the onboarding journey and improve conversion, provider experience, and overall efficiency.
• Stay close to providers and the market, using insights, data, and feedback to inform product strategy and prioritization.
• Be a strategic thought partner across the company on growth, activation, and provider experience.

You’ll be great for this role if you:

• Are a growth-minded product leader with 8+ years of experience driving measurable business impact through product innovation, with at least 4 years managing PMs.
• Have experience with B2B2C or platform products, ideally in a growth, marketplace, or onboarding-focused role.
• Are a strategic thinker who can zoom in and out — balancing long-term vision with near-term execution, and being honest about what matters most.
• Love digging into customer insights, data, and operational realities to shape your strategy.
• Thrive in ambiguous, fast-paced environments and excel at bringing clarity, focus, and momentum.
• Are a motivational leader who knows how to build high-performing teams and influence cross-functional stakeholders.
• Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-AC1

As a Public Sector Communications Intern, you will be tasked with supporting the development of strategic messaging and materials for our Federal and State, Local, and Education (SLED) teams. You will help translate complex initiatives into clear, compelling content that supports sales motions, customer engagement, and advocacy efforts. This role provides hands-on experience building communications assets tied to government programs, public sector campaigns, and state-level initiatives.

What Will You Do?

Primary responsibilities include:

• Support the creation of digital content pages for key Federal and SLED initiatives
• Develop one-pagers for individual states highlighting business presence, strategic priorities, and statewide sales motions
• Build state-by-state profiles showcasing our work with federal grant programs, including the State and Local Cybersecurity Grant Program (SLCGP) and the Federal Communications Commission (FCC) Cyber Pilot
• Assist in creating advocacy materials that highlight customer successes tied to SLCGP and FCC Cyber Pilot programs
• Collaborate with cross-functional stakeholders (sales, marketing, and public sector teams) to ensure messaging is accurate, consistent, and impactful

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• Strong written and verbal communication skills with the ability to simplify complex information into clear messaging
• Interest in public sector, federal government programs, or policy-driven initiatives
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Experience with or interest in content creation, research, and building structured deliverables (e.g., one-pagers, profiles)
• Strong attention to detail, organization, and a proactive, collaborative mindset

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including: 

• 1:1 mentorship
• The opportunity to expand your knowledge and work on challenging projects
• Training and Development opportunities 
• Connections to other recent grads, and employees across the company
• Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
• Fun events!

Organization: Results for America
Role: Summer 2026 Intern
Location: Remote

Organization Overview

Results for America (RFA) helps government leaders find, fund, and implement solutions that work to accelerate upward economic mobility and improve lives.  We work with federal, state, and local government decision-makers to increase their use of evidence and data in budget, policy, and program decisions. 

Team Overview
The Federal Team focuses on the following key activities:

• Grow the What Works Caucus — The team targets key policymakers, builds champions, and speeds implementation through the What Works Caucus and Invest in What Works Coalition, with a goal of recruiting 4 new members in 2026.
• Shift Dollars Through Policy & Legislation — The Federal Team advocates to embed evidence-based requirements into federal funding streams across workforce, education, human services, public safety, and transportation — through legislation such as the Evidence-Based Grantmaking Act and appropriations such as the Advanced Workforce Development Innovation Demonstration Project. 
• Deliver Shifting Dollars Technical Assistance — The team provides 1:Many and 1:1 Shifting Dollars TA to help federal policymakers improve legislation and funding proposals to replicate solutions that work.
• Build  Data and Evidence Capacity & Implementation Partnerships — The team develops analysis, tools, and policy guidance to improve federal NOFOs and embed evidence requirements in grants and budgets, while partnering with What Works Cities and Place-Based Partnerships to link certification and federal incentives to economic mobility outcomes.
• Connect Federal Resources to Local Outcomes — The team maps federal funding to evidence-based solutions via the Grant Opportunity Dashboard and Newsletters, keeps Place-Based Partners informed through the Federal Policy Updates Newsletter, and supports State and Local Sprints with fund maps to ensure federal funds advance outcomes effectively.

Intern Reporting Relationship:  The Federal Practice intern will report to Kenneth Megan, Director of Federal Policy, RFA. 

Internship  Responsibilities - Scope of Work

Help plan and execute the Fall Federal Shifting Dollars Technical Assistance initiative

• Research topics and background materials
• Build and update attendee lists
• Draft basic materials (emails, briefs, and other collateral)
• Assist with developing meeting agendas

Support the Director, Federal Practice with research and writing tasks 

• Help draft memos and background materials
• Gather information to support 1:1 Technical Assistance (TA) work

Track and organize legislation related to Technical Assistance

• Maintain and update tracking spreadsheets
• Ensure information is accurate and up to date

Support communication and coordination with Congressional offices

• Draft follow-up emails and correspondence for review
• Help manage Excel spreadsheets used for tracking and Salesforce uploads

Assist with active 1:1 Technical Assistance projects

• Provide research and administrative support across priority bills and offices

Support policy and meeting preparation

• Assist with Workforce and State Policy prep for What Works Caucus meetings
• Contribute to Congressional outreach and evidence-based policy research

Complete a capstone-style project

• Conduct and present one evidence-based, place-based policy research project

Internship requirements

RFA offers summer internships to individuals who are at least 18 years old and who have:

• Excellent written, verbal, and listening communication skills;
• Proficiency with GoogleSuite and Microsoft Office Suite
• Alignment with Results for America’s mission and vision; and 
• Demonstrated interest in federal policy, Congress, or evidence-based policymaking, with the ability to track legislation and summarize policy developments.
• Strong research and writing skills, including the ability to draft policy content (e.g., memos, briefings, or newsletters), support development of technical assistance materials, and contribute to briefs or stakeholder communications.

Pay Rate 

Individuals with 1-4 years of postsecondary education or relevant work experience in government or nonprofit organizations will be paid $27/hour.  Individuals with 5 or more years of postsecondary education or relevant work experience in government or nonprofit organizations will be paid $32/hour.  Precise weekly work schedules/hours will be determined in coordination with the Intern’s supervisor.

Summer Interns are not eligible for RFA benefits.

How to Apply

• To apply for this summer internship, please complete and submit all information in the application/application link. 
• Summer Intern applicants must be legally authorized to work in the United States.  RFA is not able to sponsor or otherwise support employment authorization in the United States, including F-1 student visas, now or in the future, for this internship position.

At i360technologies, we specialize in business consulting and technology services for federal agencies.We are seeking a detail-oriented Junior Grants Analyst to support Federal grants and cooperative agreements across the full grants lifecycle (pre-award through closeout). This role supports program operations by ensuring compliance with Federal regulations, conducting application and financial reviews, and assisting with documentation and system processing.The ideal candidate has foundational experience in Federal grants management, strong analytical skills, and the ability to work collaboratively in a fast-paced, compliance-driven environment.

Key Responsibilities

• Pre-Award Support

  • Assist in drafting and posting Notices of Funding Opportunities (NOFOs)
  • Review applications for compliance, completeness, and clarity
  • Conduct budget analysis and evaluation
  • Perform risk assessments in accordance with 2 CFR 200.206
  • Analyze applications for compliance with 2 CFR Part 200 and agency policies
  • Prepare award documentation (awards, budget memos, risk assessments)
  • Enter and maintain records in systems (e.g., PRISM, GrantSolutions, FMIS, USAspending)
  • Maintain compliant electronic award files
  • Communicate with applicants and stakeholders to support timely processing

  ---

  Post-Award Support

  • Support grant administration through analysis and recommendations
  • Monitor recipient performance and review progress reports
  • Review reimbursement requests for compliance with award terms
  • Draft award amendments and supporting documentation
  • Support grant closeout activities
  • Provide guidance to stakeholders on post-award requirements

  ---

  Compliance, Policy & Process Support

  • Support analysis of policies, procedures, and regulations
  • Review documentation for compliance with NOFOs and Federal requirements
  • Assist in developing SOPs, templates, and training materials
  • Maintain trackers, databases, and reports to ensure accuracy

  ---

  Team Support & Flexibility

  • Provide cross-functional support across pre-award and post-award activities based on workload needs
  • Collaborate with team members and stakeholders to ensure smooth workflow and timely deliverables

Required Qualifications

• Minimum 2 years of Federal grants and/or acquisition experience
• Experience across the grants lifecycle (pre-award, post-award, closeout)
• Knowledge of 2 CFR Part 200 (Uniform Guidance)
• Experience with application review, budget analysis, and compliance activities
• Experience working with grants systems (e.g., PRISM, GrantSolutions, FMIS, USAspending)
• Strong analytical skills and attention to detail
• Effective written and verbal communication skills

Preferred Qualifications

• Experience supporting competitive grant programs within Federal agencies
• Experience developing or supporting SOPs, templates, or training materials
• Experience analyzing or supporting policy and procedural updates
• Ability to provide guidance or technical assistance to stakeholders
• Experience working with multiple grants systems

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance
• Must be able to pass a federal background investigation
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

• Holidays - Eleven 
• Adoption Assistance
• Retirement Plan (401k) Matching
• Tuition Reimbursement
• Family Leave, Maternity, Paternity
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
  
  MARYLAND ONLY Salary: $80,000 or commensurate with experience.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking an experienced Senior Grants Management Analyst.

Key Responsibilities

The primary focus of grants management is Grants and Cooperative Agreements with direct recipients.

Pre-Award Support:

• Assist with drafting Notice of Funding Opportunities (NOFOs) and posting NOFOs in grants.gov in accordance with agency procedures.
• As requested, processes grant/agreement applications used to determine the selection of grant/agreement awards. Review grant/agreement applications for compliance, clarity, and completeness.
• Conduct budget analysis and evaluation.
• Conduct risk assessments in accordance with 2 CFR 200.206 and agency procedures.
• Conduct grant award analysis for compliance with Federal laws, such as but not limited to 2 CFR Part 200 and Departmental policy.
• Prepare all award documentation for government review, such as but not limited to grant awards, risk and budget memorandums. This also includes creation of records in systems such as PRISM, GrantSolutions, the Fiscal Management Information System, or any other system the government may introduce in the future. Ensure that all actions assigned are accurately and completely entered into applicable systems. Systems may include ESC PRISM, Grants Solutions, and USA Spending.
• Assist with drafting Notice of Funding Opportunities (NOFOs) and posting NOFOs in grants.gov in accordance with agency procedures.
• As requested, processes grant/agreement applications used to determine the selection of grant/agreement awards. Review grant/agreement applications for compliance, clarity, and completeness.
• Conduct budget analysis and evaluation.
• Conduct risk assessments in accordance with 2 CFR 200.206 and agency procedures.
• Conduct grant award analysis for compliance with Federal laws, such as but not limited to 2 CFR Part 200 and Departmental policy.
• Prepare all award documentation for government review, such as but not limited to grant awards, risk and budget memorandums. This also includes creation of records in systems such as PRISM, GrantSolutions, the FHWA's Fiscal Management Information System (FMIS), or any other system the government may introduce in the future. Ensure that all actions assigned are accurately and completely entered
• into applicable systems. Systems may include ESC PRISM, Grants Solutions, and USA Spending.
• Complete and maintain compliant electronic award files as prescribed by the government.
• Participate/engage in meetings as required.
• Communicate with recipients and other agency personnel, as needed, in a timely and a professional manner to process required documentation.
• Provide guidance to agency personnel and assigned grant recipients, sub-recipients, and other stakeholders on matters related to grant management to ensure efficient pre-award processing.

Post-Award Support:

•  Provide analysis and recommendations on matters related to grant management to ensure efficient administration.
•  Examine grantee progress and reports, follow-up with recommended refinements, and provide observations as necessary.
•  Analyze recipients' reimbursement request for compliance with award terms and conditions and provide recommendation for approval or disapproval.
•  Draft amendments and complete supporting documentation for the Agreement Officer’s review.
•  Initiate and process the closeout of grants and cooperative agreements in accordance with applicable agency procedures, guidance and regulations.
•  Participate/engage in meetings as required.
•  Provide monitoring of recipient performance.
•  Provide guidance to agency personnel and assigned grant recipients, sub-recipients, and other stakeholders on matters related to grant management to ensure efficient administration.

Compliance, Policy & Procedural Support:

• As requested, analyze grants management current or new/updated policies, procedures, regulations, rules, and methods governing the administration of Federal grants, cooperative agreements, and awards.
• Provide technical assistance with analysis of grants-associated documents to include but not limited to application materials for compliance with NOFOs, laws, regulations, policies, and procedures impacting the Cooperative Agreements and Non-State Grant Awards Division.
• Assist with creating materials in support of the Cooperative Agreements and Non-State Grant Awards Division to include but not limited to, Standard Operating Procedures (SOPs), templates, presentations, reports, briefings, training material and procedural guidance.
• As requested, complete or update grants-related databases, workload trackers, spreadsheets or any other data gathering system/format provided. Information must be accurate and provided in a timely manner.

Required Qualifications

•  Bachelor’s degree.
•  Minimum of six years of direct Federal grants experience.
•  Thorough knowledge of the Federal Assistance practices and policies
•  Expert understanding of the full grant lifecycle.
•  Expert knowledge of the application of 2 CFR 200 Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards.
•  Direct experience supporting Federal agencies and Federal competitive grant programs is preferred.
•  Knowledge and familiarity using systems such as PRISM and GrantSolutions is preferred.
•  Knowledge of and familiarity with Federal construction grant programs and infrastructure projects is desirable.
•  Proficient with using available Microsoft technology, such as Lists, SharePoint.
•  Familiarity with Google products is a nice-to-have.
•  Demonstrated excellent customer service skills.
•  Must be able to clear a federal background investigation - Applicants selected will be subject to a government security investigation.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance
• Must be able to pass a federal background investigation
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

• Holidays - Eleven 
• Adoption Assistance
• Retirement Plan (401k) Matching
• Tuition Reimbursement
• Family Leave, Maternity, Paternity
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only Direct Hires - No recruiting or staffing firms’ submissions will be considered.

We are seeking a driven, high-energy individual who is passionate about new business acquisition and enterprise sales within the New York City Financial Services sector. As a Senior Enterprise Account Executive, you will be responsible for executing a strategic sales plan targeting Tier-1 Banking and Global Capital Markets customers in NYC. You will focus on revenue growth and new customer acquisition, working closely with cross-functional teams to solve high-stakes challenges in fraud detection, anti-money laundering (AML), and real-time risk management.

Key Responsibilities:

• Develop and execute a strategic territory plan targeting large New York City banking institutions, focusing on mission-critical use cases to build a robust pipeline and achieve sales objectives.
• Become an expert in our product offerings and industry solutions, delivering compelling demos and proposals that articulate business value for complex financial ecosystems.
• Leverage deep knowledge of the NYC financial market to position our solutions as the best fit for customer needs, highlighting advantages over legacy relational databases and competing technologies.
• Lead complex sales cycles with a solution-based approach, employing strategic selling tactics, including the Land & Expand model, to grow high-value banking accounts.
• Manage the full sales process from prospecting to closing, consistently securing new logos and expanding within the world's largest financial organizations.
• Provide guidance and mentorship to SDRs and Field Marketing to align on banking-specific target accounts and support pipeline development.
• Maintain accurate and up-to-date information within the CRM system, ensuring data integrity and adhering to rigorous forecasting guidelines.
• Develop strong partnerships with public cloud providers (AWS, Google, Microsoft Azure) and leverage these relationships to drive growth within cloud-first banking initiatives.

What You Bring to the Role:

• 7+ years of proven success in enterprise software sales with a consistent track record of exceeding targets within the Financial Services Industry (FSI).
• Demonstrated experience managing complex sales processes within NYC enterprise markets, specifically focusing on Data Warehousing, AI/ML, or Fraud/Risk Management.
• Proven ability to independently develop close relationships with C-level stakeholders at major banks while managing long-term business engagements.
• Deep understanding of commercial open-source business models, including selling on-premise and secure cloud/SaaS hybrid solutions for regulated environments.
• Ability to craft and execute sales strategies tailored to the Banking and Securities industry, leveraging partner and Go-to-Market knowledge.
• Strong presentation, communication, and organizational skills with a knack for building strong business champions.
• Familiarity with sales methodologies such as MEDDIC, SPIN, or Challenger Sales, and experience working in a fast-paced, competitive market.
• Experience collaborating with cross-functional teams to deliver on customer expectations, including Pre-Sales, Marketing, Customer Success, and Field Engineering resources.
• Proven ability to build and nurture relationships with key decision-makers, including CTOs, IT leaders, and technical end users, while collaborating with Solution Architects, Professional Services, and Channel Partners.

Preferred Qualifications:

• Experience selling complex technical solutions into enterprise markets, with a focus on subscription-based models and cloud deployments.
• Knowledge of graph technology, data management tools, or other advanced data-driven technologies.
• A Bachelor’s degree in a relevant field and proficiency in standard corporate productivity tools (Google Docs, Salesforce, MS Office).

Job Overview:

Neo4j is seeking a Solution Engineer to support the mission of ensuring client success across its US Public Sector business, as well as uncovering and fostering opportunities for expanded use of Neo4j technology.  Neo4j Solution Engineers are customer champions who are both well-rounded experts in Neo4j best practices, as well as trusted technical advisors and advocates for Neo4j’s valued customers. 

Your primary objective is to provide oversight and needed support to ensure the technical success of Neo4j client projects, simultaneously managing multiple clients who are at varying points along their journey using Neo4j.  You will pursue key outcomes of minimizing time to value and maximizing Neo4j product adoption. Candidates should be comfortable coordinating with project deployment teams, troubleshooting and/or escalating issues associated with product deployment technical configuration, speaking with customers about their needs, and working with colleagues as part of a distributed team. 

Responsibilities:

• Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts.  Support cadence touchpoints with clients as well as communications surrounding key project milestones, providing technical guidance based on the audience expectations (e.g. Advisory Sessions, QBR, Executive Briefing, or Escalation Management).
• Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion.
• Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements.
• Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases.
• Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security.
• Act as a key escalation point to Neo4j product and engineering teams, to help defuse critical issues.  When necessary, replicate product behavior issues in your own working technical environment, in a way that can be shared and reviewed with non-cleared personnel.
• Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices.
• Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders.
• Collaborate effectively with various Neo4j teams to address client issues expediently.
• Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering.
• Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges.
• Stay current on Neo4j’s portfolio of products and their capabilities.
• Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc.
• Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support.  Anticipate ~30% travel.

Essential prerequisites:

• Active TS/SCI w/ FS Poly.
• Working from home with the ability to travel on-site to customer locations.

Qualifications

• 5+ years experience in a client success, solution engineering, technical support, technical consultant or technical account management role in an enterprise software company.
• A Bachelor's degree in Business, Information Systems, Computer Science, or Engineering.
• Strong client-facing experience with exceptional relationship and trust building skills 
• Proficient in coordinating with clients, setting expectations appropriately, assessing project challenges creating resolution plans, as necessary.
• Demonstrated ability to understand requirements and processes and to articulate the technical/mission context of the Neo4j solution.
• A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills.
• High level of initiative, energy, curiosity and willingness to learn new concepts and technologies. 
• Ability to work independently.

Technical Skills

• Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points.
• Consult with customers on Cypher query tuning (SQL for graphs) and data model design to address performance needs and expanding use cases.
• Ability to advise and troubleshoot client application driver connections from supported drivers in the following languages/frameworks: Java, Spring Java, JavaScript, Python, .NET, Go, JDBC.
• Efficiently troubleshoot cluster deployment issues across multiple servers, data centers, and regions, in a variety of cloud (AWS, Azure, GCP, etc), virtual, and bare metal environments.
• Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS’s, respectively).
• Background in Neo4j Graph Platform or other database technologies (SQL, noSQL or competing graph database technologies.
• Docker, Kubernetes, or other distributed technologies and clustering.
• Experience with LLMs/GenAI in any capacity.

Position Overview

The Senior Corporate Accountant will be primarily responsible for many aspects of the financial statement close process performed at the corporate level, including financial reporting and multi-entity consolidation. This includes ensuring proper application of US GAAP for various processes, such as ASC 842 Leases, ASC 718 Stock Compensation, ASC 470 Debt, ASC 350 Intangibles - Goodwill & Other, ASC 805 Business Combinations, transfer pricing, and other technical accounting matters. The role is pivotal in driving Diligent’s AI-first transformation, ensuring operational excellence, compliance, and scalable growth across all accounting functions.  

This role will also play a key part in identifying opportunities to leverage AI and automation tools to enhance accuracy, streamline recurring workflows, and drive efficiency across the accounting function. The Senior Corporate Accountant will assist with ad-hoc technical accounting projects and have high-visibility within the organization, ensuring that US GAAP is applied correctly for new company-wide initiatives. This role will report to the Senior Director, Corporate Accounting. We are looking for someone who has excellent problem-solving skills, intellectual curiosity about emerging technologies, and enjoys working in a challenging and fast-paced environment to support our continued success.

Key Responsibilities

• Assist in the monthly, quarterly, and annual general ledger closing process by:
• Owning the accounting for equity compensation and incentive awards including grants issued, grant-date valuation, exercises, expense recognition, modifications, and forfeitures, utilizing the Certent Equity Management solution.
• Calculating transfer pricing, preparing journals, and managing cross-border transactions, including preparation of inter-company entries, coordinate review of output with statutory teams, support tax team with transfer pricing documentation.
• Perform accounting for internally developed software in accordance with US GAAP, including capitalization of development costs, amortization, and impairment assessments for both internal-use software and software developed for sale.
• Prepare the necessary journal entries and monthly account reconciliations for accounts including, but not limited to intangible assets, compensation and payroll related items, and deferred commissions and incentives.
• Provide support to revenue recognition team for a smooth revenue recognition process, write offs, recoveries, deferred revenue and runoff, multi-year arrangements, bundled offerings, flux analysis.
• Review journal entries and account reconciliations assigned, perform monthly close activities to ensure accurate and timely financial reporting.
• Financial statement accounts analysis, identification of non-routine transactions, investigate anomalies, and document findings.
• Prepare group and statutory audit workpapers for assigned accounts and disclosures. Support external and statutory audits by preparing schedules, responding to auditor inquiries, and maintaining supporting documentation.
• Provide support or act as accounting lead in enterprise-wide initiatives and assist in other special projects, including but not limited to system upgrades, implementations, and AI-driven process transformations.
• Collaborate cross-functionally with finance, tax, legal, and other operational teams on accounting and reporting matters.
• Obtain and maintain a thorough understanding of the business operations, the financial reporting, and the general ledger structure for all of Diligent’s legal entities, and actively support the consolidation and intercompany elimination process.
• Support in all compliance related matters assigned including, but not limited to, annual financial statement audits, quarterly reporting requirements.
• Provide support or act as accounting lead in enterprise-wide initiatives and assist in other special projects, including but not limited to system upgrades, implementations, and AI-driven process transformations.
• Build strong working relationships with internal stakeholders and contribute to team efficiency through cross-training, sharing responsibilities, and serving as position backup.
• Develop and maintain internal accounting controls, policies, procedures, and process documentation to ensure timely and accurate financial reporting.
• Drive process improvement and automation initiatives by identifying use cases for AI-assisted accounting workflows, testing and validating AI-generated outputs, and helping build scalable, technology-enabled processes across the close cycle.
• When assigned, assist or manage the monthly close for newly acquired entities and support the transition of balance sheet and income statement responsibilities to designated team members.
• Champion the adoption of AI-driven automation and modern platforms to streamline processes, reduce manual effort, and deliver actionable insights.
• Drive the integration of AI and automation in key accounting processes (e.g., account reconciliations, procure-to-pay, financial statement reviews, cash forecasting, and T&E), freeing teams for higher-value work. 
• Perform ad-hoc projects as assigned.

Required Experience/Skills

• Bachelor’s degree in accounting; CPA required.
• Strong knowledge of U.S. GAAP required.
• Minimum of 3 years of progressive accounting experience, Big 4 and SaaS industry experience preferred.
• Knowledge of NetSuite or similar accounting systems. Familiarity with AI-assisted tools and a willingness to adopt emerging technologies in an accounting context is a plus.
• Experienced with accounting concepts related to the software industry, international accounting, multi-entity consolidation, and debt & equity accounting is preferred.
• Strong written and oral communication skills with the ability to work cross-functionally and cross-geography and relate effectively across all levels of staff.
• Hands-on, energetic, organized, team player with proven ability to adapt quickly in a changing environment and facilitate change, multitask effectively and work independently.
• Ability to prioritize competing projects and analyze processes to simplify, automate, and improve them, including the use of AI and other emerging technologies.
• Excellent attention to detail, strong business ethics, and demonstrated ability to handle confidential information.

Senior Manager, Jewish Talent Pipeline Development

Hillel International

Role Overview

Hillel International seeks a dynamic, strategic, and well-connected Senior Manager, Jewish Talent Pipeline Development, to serve as a bridge between talented Jewish student leaders and meaningful careers in the Jewish communal sector.

This role plays a critical part in advancing Hillel’s Strategic Plan by engaging emerging student leaders and strengthening the early-career pipeline for the Jewish world, ensuring that talented, committed students are equipped, inspired, and connected to career pathways that will shape the future of Jewish life.

As the Senior Manager, you will work closely with Hillel’s Talent Acquisition team, partner organizations (including Leading Edge and JFNA), and campus professionals to provide personalized career coaching, lead career development workshops, and build relationships with Jewish communal employers to connect highly engaged and talented students with career pathways in the sector. You will serve as both a trusted career advisor and a strategic connector, helping students translate their Jewish leadership experiences into impactful professional opportunities.

This is a unique opportunity to directly influence the Jewish communal sector’s talent pipeline by supporting students at the critical moment when they are making career decisions and stepping into their professional identities. This position is fully remote and open to eligible candidates in the United States. Candidates must be willing to travel 40–50% of the time to campuses, conferences, and partner sites.

What You’ll Do

Career Coaching & Student Support

• Conduct personalized career coaching sessions to help students clarify goals, identify interests, and explore career pathways in the Jewish communal sector.
• Provide resume reviews, cover letter feedback, and interview preparation tailored to roles in Jewish nonprofit organizations and related fields.
• Help students translate their leadership experiences, Jewish engagement, and extracurricular involvement into strong professional narratives.
• Connect students with mentors, Jewish professionals, and alumni in their areas of career interest.
• Advise students in exploring Jewish communal career pathways and assist them in their career decision-making process. 

Internship & Opportunity Matching

• Maintain expertise in key Jewish-sector fellowships, internships, and emerging professional programs.
• Match students to relevant opportunities based on their interests, experiences, and career goals.
• Support students through application processes, providing guidance, feedback, and accountability.
• Help students identify entry points into the Jewish nonprofit workforce 

Partnership Management & Employer Relations

• Cultivate strong relationships with Jewish communal organizations, employers, and hiring managers across the sector.
• Serve as a connector between talented students and Jewish communal employers, facilitating warm handoffs, individualized support,  and meaningful engagement.
• Partner closely with organizations such as Leading Edge, JFNA, and other talent initiatives to align recruitment and placement strategies.
• Stay current on trends in Jewish communal hiring, emerging roles, and workforce needs across the sector.

Campus Collaboration & Training

• Work with Springboard Fellows and other campus professionals to deliver locally focused career-oriented programming, including networking nights, speaker panels, and employer site visits.
• Represent the Jewish communal sector at campus career fairs and Hillel talent sessions.
• Provide virtual and in-person support to supplement campus-based career initiatives.
• Ensure seamless transitions as students move from the Leadership Development Concierge to career-focused support.
• Partner with campus professionals to identify high-potential Jewish student leaders interested in communal careers.

Data Management & Impact Measurement

• Maintain detailed records in Hillel's CRM system tracking student interactions, applications, placements, and outcomes.
• Generate regular reports demonstrating program impact and return on investment.
• Track outcomes that demonstrate progress toward strengthening the Jewish communal talent pipeline.
• Use data to identify trends, gaps, and opportunities for program improvement.
• Communicate program outcomes and impact to internal leadership, partners, and funders.

What You’ll Bring to the Job

Required

• Bachelor's degree.
• 5–7 years of professional experience in career coaching, talent development, recruitment, or Jewish communal work.
• Ability to travel 40–50% of the time to campuses, conferences, and partner sites.
• Strong knowledge of the Jewish communal sector, including major organizations, fellowships, and career pathways.
• Proven success in building and maintaining professional networks and partnerships.
• Excellent coaching and advising skills with the ability to help students clarify goals and make thoughtful career decisions.
• Outstanding interpersonal and communication skills with diverse stakeholders, including students, employers, campus staff, and partners.
• Experience with data systems, CRM platforms, or tracking tools, and the ability to use metrics to demonstrate impact.
• Entrepreneurial mindset with creativity, initiative, and strong follow-through.

Preferred

• Direct experience in Jewish communal hiring, talent acquisition, or fellowship program management.
• Background in campus career services, student affairs, or leadership development.
• Established relationships with Jewish sector employers and fellowship programs.
• Knowledge of career development theory and best practices in supporting emerging professionals.
• Experience working within national Jewish organizations or networks.

What You’ll Receive

• Competitive salary in the nonprofit marketplace of $75,000 to $85,000.
  Note: This position is funded by a two-year grant. Continuation of this position after the grant period will be contingent upon grant renewal.
• Fully remote, flexible work hours and location. Please note that to be considered, you must be legally authorized to work in the United States. While we fully support remote work, employees must be based in the United States.
• Hillel offers a comprehensive benefits package, including health insurance, retirement plan, life insurance, Long Term Disability (LTD), Flexible Spending Plan, unlimited vacation, generous sick time, and parental leave.
• Great professional development, mentoring, and skill-building opportunities.
• Amazing, smart, dedicated, fun colleagues at Hillel International and across the Hillel movement.
• Travel opportunities to campuses, conferences, and communities.

#LI-REMOTE

Future Perfect covers the world through a particular prism: What are the best ways to do good in this world? What are the stories that are both important — meaning they affect large numbers of people and animals — yet are undercovered by the media at large? And what are the solutions to those problems that have actual traction in the world we live in? 

Inspired in part by the philosophy of effective altruism, Future Perfect strives to shine a light on neglected stories that have, or will have, a profound impact on the lives of billions of humans and animals.

Since its launch in 2018, Future Perfect has developed a loyal following for its idiosyncratic, mission-driven approach to news. Among our key subject areas include global poverty and public health, the catastrophic and existential threats that we face, and animal welfare and factory farming. We cover the philosophies and practices surrounding philanthropy and major companies, and the moral and ethical questions that underpin individual and policy choices. Our journalism is rigorously evidence-based, prizing data and research over vibes and anecdotes. We’re not afraid to go against prevailing media narratives if we believe they’re ultimately false, and we’re looking for writers who are willing and eager to do so. 

True to the name of the vertical, we constantly ask ourselves: In 10, 20, 30 years, what will we look back on and wish we devoted more time covering? Then we go ahead and do those stories today.

This spring, thanks to a generous grant, we’re hiring a new class of three fellows to help us ensure Future Perfect is telling the most important stories to our audience and approaching those stories with nuance and discernment. The fellowship is a one-year, full-time position.

The Future Perfect Fellowship is a perfect opportunity for emerging journalism talent, especially with expertise in or at least real enthusiasm for our key areas, like animal welfare, AI, biotechnology and global development/health. We’re also open to more established, early to mid-career writers who have shown expertise in some of our subjects or wish to make a switch and focus on them, and can benefit from a year working and publishing with our team. 

The fellowship will be a year-long program that will involve opportunities to publish regularly on Future Perfect. Aside from intensive feedback from editors, fellows will also have dedicated mentors, exclusive networking opportunities, and skills training sessions featuring journalists from Vox Media and other outlets. This fellowship should be considered an opportunity to grow as a writer.

We’re looking for someone with:

• Previous writing and reporting experience, especially on or around our core subject areas. This can include professional publication, college papers, non-profit writing, even online newsletters. What we’re looking for is evidence of original thinking and writing skill.
• A demonstrated passion for and familiarity with Future Perfect’s areas of coverage, including artificial intelligence; global poverty and global health; pandemics and other catastrophic threats to humanity; animal welfare and factory farming; moral philosophy; effective altruism more broadly; and philanthropy. A major factor is being able to understand and articulate what makes Future Perfect’s approach different from that of other verticals in subjects like climate change or health that may cross over with our material. Bonus points for demonstrated expertise or previous work in one or more of the above subjects, especially artificial intelligence and global health policy — two areas where we expect to double down on.
• An interest in explanatory journalism of the kind long-practiced by Vox.
• Tenacious curiosity and a creative approach to storytelling, including an interest in telling stories about the world through the Future Perfect lens.

What you’ll do:

• Produce distinct Future Perfect content
• Participate in story meetings and pitch fresh ideas
• Work with editors to shape and improve content
• Participate in skill shares, training, and mentorship opportunities 

To apply, please submit a resume, one to three previous writing samples (journalistic stories, research papers, reports, etc.), and a one-page cover letter that includes the following: 

• Describe what it is about Future Perfect’s approach to covering the news that inspires you as a potential journalist, what about your experiences makes you right to join our team as a fellow, and the kind of subjects and stories you’d see yourself pursuing as a fellow. The key here is a demonstration of your understanding of what Future Perfect and its mission is, and why you feel you’d be a good fit.

The deadline to submit is May 12, and our next class of fellows will begin in July 2026 and run through June 2027.

WHY VOX MEDIA?

WHAT WE OFFER

This is a temporary, full-time position. Our next fellow class will begin in July 2026 and run through July 2027. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefits here.

This role is a part of the Vox Media Union, represented by the Writers Guild of America, East.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability, transparency and communication. Learn more about our values here, and our approach to corporate citizenship here. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here.

About the Role

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Staff Researcher for Provider Growth, you’ll lead research to inform the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

In this role, you will be a strategic partner, utilizing a mixed-methods approach to uncover critical insights about our Providers. You will conduct research to inform business, product, and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You’ll be responsible for foundational insights and developing a nuanced understanding of diverse provider segments—practice starters vs. veterans, therapists vs. prescribers, solo vs. group practices—each with different needs, painpoints, and behaviors. You’ll share insights and make recommendations about when to personalize and when to unify, helping the team build solutions that flex to serve unique segment needs while maintaining a coherent, unified Headway experience. You'll operate with high autonomy and ownership, presenting regularly to executive leadership including our CEO and making bold recommendations backed by clear, evidence-driven rationale.

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
• Employ a mixed-methods research skillset, combining quantitative data (surveys, A/B tests, behavioral analytics) with qualitative insights (IDIs, ethnography, concept testing) to develop a comprehensive understanding of how providers source, add, convert, and retain patients.
• Identify and size growth opportunities by analyzing provider behavior, patient sourcing patterns, and competitive dynamics. You will be expected to think critically about what's next for Headway and how we can best build a new mental healthcare system that everyone can access.
• Act as a strategic thought partner to product, design, and marketing teams working on the Provider growth journey, helping them define problem spaces, understand provider segments, and inform the development of new features, products, and campaigns.
• Drive a culture of research and user-centricity across the pod and broader organization by evangelizing findings and promoting a deep understanding of our diverse provider segments and their patients.
• Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Key Skills and Qualifications

• A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment)
• Or a Masters + 6 years
• Or a Bachelors + 8 years
• Expertise in both qualitative and quantitative research methodologies.
• A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact on growth metrics.
• Experience in 0-1 product development.
• Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
• Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams—up to and including executive leadership.
• A self-starter who is innately curious about human behavior and passionate about solving complex problems.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About This Role:

Every month, hundreds of thousands of patients and providers interact with Headway's support systems. Today, most interactions are handled by human agents working across disconnected tools. We believe CX is a product, not just a department — and the right product leader can transform how Headway supports its customers while dramatically improving both satisfaction and cost efficiency.

As Director of Product for CX, you will build Headway's CX product function from the ground up. You'll own the product vision and strategy for how patients and providers get help — from AI-powered self-resolution to context-aware agent tooling to the feedback loops that connect support insights back to the product.

You will:

• Define the vision and strategy for Headway's CX product — spanning AI-powered resolution, agent tooling, proactive engagement, channel strategy, knowledge systems, and the feedback loops that connect support insights back to the product.
• Build and lead a team of product managers focused on reducing cost-to-serve while increasing resolution quality and customer satisfaction.
• Own the AI resolution layer — build the agentic workflows and API integrations that enable the AI agent to actually resolve problems, not just answer questions. Define the autonomy framework: what AI handles without human involvement, what needs guardrails, and what requires a human.
• Build proactive engagement — systems that contact customers before they discover problems. Shift Headway's CX from reactive to proactive.
• Launch and unify all contact channels — email, text, and voice — with intelligent routing that delivers differentiated experiences based on customer context, value, and issue type.
• Own the knowledge and quality layer — machine-readable SOPs, AI evaluation frameworks and crisis escalation pathways.
• Partner deeply with CX Operations to build agent tooling that makes human agents dramatically more effective — AI copilot, full journey context, auto-generated summaries.
• Close the feedback loop: build the system that identifies the highest-impact product defects driving support volume and surfaces them to insurance platform teams for upstream fixes.
• Establish measurement frameworks that connect CX product investments to business outcomes..

You'd Be a Great Fit If...

• You are a product leader with 8+ years of experience, including at least 3 years managing PMs, with a track record of building CX/support products at scale.
• You have a strong point of view on how AI will transform customer support — and you've shipped AI-powered CX products.
• You've launched or scaled multi-channel CX systems and used intelligent routing for personalized experiences.
• You've demonstrated the ability to simultaneously reduce support costs and improve customer satisfaction.
• You thrive at the intersection of product and operations.
• Nice to have: experience in healthcare, insurance, or other industries with complex customer interactions.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About the Team & Role

Mental health care shouldn't come with surprise bills. It shouldn't cost patients hours on the phone to find out what their insurance actually covers, and it shouldn't cost providers sleep wondering whether they'll get paid for the work they did. At Headway, getting insurance right — reliably, accurately, and in real time — is one of the most important problems we solve. And it sits at the heart of a multi-billion-dollar mental health system we're building from the ground up.

We're hiring an Engineering Manager to lead the team that owns Headway's benefits platform: the core systems that determine what every patient's insurance actually covers, what they'll pay out of pocket, and how providers get reimbursed accurately. This is infrastructure that the rest of the company runs on. When it works, millions of appointments happen smoothly; when it doesn't, patients don't get care and providers don't get paid.

You'll lead a team of 4–5 engineers, co-own the roadmap with your PM, and report to our Senior Engineering Manager, who will give you the autonomy to run this team end-to-end while being a close thought partner. This is a role designed for a leader who still wants to be in the weeds — reading PRs, shaping tech specs, showing up to design reviews as a contributor. At Headway, technical credibility is how engineering managers lead.

What You'll Own

• A team of 4–5 engineers — hiring, growing, and coaching them through the most formative stretch of their careers
• A platform that sits at the core of Headway's business — every patient booking, every provider payout, and every claim depends on what your team builds
• The roadmap, in partnership with product — setting the pace, the priorities, and the bets for one of the most leveraged engineering teams at the company
• The technical standards and team culture — how the team scopes work, how it makes architectural decisions, how it responds to incidents, and how it treats on-call as a first-class concern
• A seat at the table — partnering with the leaders of claims, eligibility, billing, and payer partnerships to keep the whole system honest

You'd Be a Great Fit If...

• You built your career as an engineer first. You've spent 5+ years writing and shipping code at a senior or staff level, and you're still close enough to the craft to push back in a design review.
• You're early in your management career — maybe you're already running a small team, or maybe you've been a tech lead with a few reports and you're ready for a bigger scope. We're betting on trajectory, not tenure.
• You've built robust systems and love thinking through all the moving pieces of a complex system. You've owned things other teams depend on, and you take that responsibility seriously.
• You understand deep problems and build intelligent systems with the right leverage — whether that's agents, predictive algorithms, or the rules and infrastructure that hold it all together. You see AI as a tool for solving real business problems, not as a hammer looking for a nail.
• You're energized by mission-driven work. You want your engineering career to matter beyond the code — and you see how better infrastructure for mental health care is better access to mental health care.
• You give direct, kind feedback. You've told someone a hard truth about their work and left the relationship stronger for it.

Bonus points for:

• Deeper machine learning fluency — hands-on experience with eval loops, model rollout, or production ML systems
• Healthcare, insurance, or claims experience
• Scaleup experience, Series B through D

Compensation and Benefits:

The expected base pay range for this position is $190,000 - $237,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About This Role

We're looking for Staff PMs who are curious about what AI makes possible and eager to build in an environment where it's a core part of the toolkit — not a side project.

We are hiring across Patient, Provider, Payer, and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated, high-stakes industry.  Staff PMs at Headway own product areas end-to-end: setting strategy, partnering deeply with engineering, data science, and design, and driving outcomes that move the company.

AI is changing how we build at Headway, and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery, complex insurance systems, and a multi-sided marketplace serving tens of thousands of providers and millions of patients. AI is increasingly part of how we solve these problems — and we want PMs who are energized by that, whether they're deep in AI already or strong product thinkers ready to learn.

The Problems We're Solving

For Patients

Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there.

For Providers

Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.

For Payers

Health insurers are asking harder questions: Is care on Headway actually working? Is it worth what we're paying? We're using AI to answer them at scale — measuring clinical outcomes, building dashboards that demonstrate responsible care, and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headway's standing with insurers and opens doors to deeper, more strategic partnerships.

For Platform

The infrastructure underneath Headway — billing, claims, payments, and trust and safety — needs to scale reliably at the speed of our growth. We’re using AI to automate complex, high-volume workflows, detect fraud and errors faster, and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headway's economics and compliance posture.

What You'll Do at Headway

• Define and own the product strategy for your area in partnership with engineering, design, data, clinical, and operations teams
• Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production
• Set and own clear success metrics; communicate results and course-correct with urgency
• Represent the voice of your customer — patient, provider, or health plan — with conviction in every decision, grounded in data and direct research

You'd Be a Great Fit If…

• You have 8+ years of product management experience with a track record of owning complex, high-impact product areas
• You have experience with LLM systems — prompting, retrieval, evaluation, fine-tuning — and a track record of shipping AI-powered products that hold up at scale, not demos.
• You've built at scale in a marketplace, platform, or data-intensive environment — and can show the outcomes you drove
• You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker
• You can influence across engineering, clinical, legal, finance, and operations — and you're equally comfortable in the data and in the room
• You have strong quantitative fluency and can partner with data scientists on experiment design and causal analysis
• You communicate with precision — in writing, in product reviews, and with senior leadership

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-EM1

About the Role

Headway is looking for a Senior Manager, People Systems & Operations to join the People team to lead our HR technology strategy and operations. You will work closely with the Director of Total Rewards and People Operations to build and optimize a scalable People technology ecosystem that supports Headway's growth. This is a unique opportunity to lead a team in managing our systems while enhancing the daily service experience for all Headway employees.

We're looking for a people leader with deep expertise in People Systems and Operations, including technical Workday administration skills, who is proactive and able to thrive in a high-growth environment. You will be critical to ensuring our People initiatives are supported by robust, high-performing systems that leverage emerging technologies and automation.

You Will

• Design strategic People Systems suite, including Workday optimizations in partnership with our People Systems' Engineer
• Improve technology in order to scale Headway's lifecycle operations to provide efficient support and automations for the employee lifecycle, as well as the internal People team
• Manage and develop a team of People systems and operations professionals, fostering a culture of continuous improvement and excellence
• Partner cross-functionally (IT, People Partners, etc) to visualize and plan system integrations and workflows intuitively and securely
• For all systems workflows and programs, whether creating new or optimizing legacy processes:
• Scope roadmaps and timelines focused on simplicity, efficiency, and the strategic adoption of AI tools
• Develop and lead Change Adoption programs, including the creation of training resources to ensure clarity for all staff
• Evaluate service delivery success, maintaining benchmarks for resolution and response times
• Continuously iterate and improve People team workflows
• Assess, recommend, and implement new tools and platforms as Headway grows

You'd Be a Great Fit If…

• You have 10+ years of experience in People Operations and Systems with at least 5 years specifically focused on Workday administration
• You have a track record of managing and developing a team of People professionals
• You are deeply knowledgeable and adept in Workday (HCM, Advanced Compensation, Absence & Time Tracking) and other People systems (examples: Google Workspace, CultureAmp, Greenhouse, Glean)
• You are a strategic thinker who can map out a multi-year roadmap while also executing tactical configurations and integrations
• You are highly organized and have a proven track record of managing highly complex, cross-functional projects with diverse stakeholders
• You function well in a high-paced environment, having experience managing workflows for thousands of employees and handling rapid scaling
• You're skilled in technical support and enablement, capable of training staff on new platforms and building internal knowledge centers
• You collaborate and build credibility across the organization through strong communication

Compensation and Benefits:

The expected base pay range for this position is $169,000-$212,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development