The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

We’re looking for a Strategic Solutions Consultant to help us provide technical and subject matter expertise to organizations with several teams, brands, and/or social use cases. You’ll be working with existing and prospective clients to understand their business needs and to craft solutions that help them better connect with their audiences. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver, Toronto, New York office or remotely in provinces where we don't have offices, you will report to Senior Manager, Solution Consultants. 

WHAT YOU’LL DO:

• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite as the solution and partner of choice and contributing to personal, sub-regional and regional targets.
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements.
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level.
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner.
• Manage trials with customers and prospects to help them see the value of Hootsuite as a partner.
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership.
• Act as a trusted advisor to social practitioners and team leads on social strategy and the product mix that will best support their strategy.
• Share and document learnings from experiences, training and external sources with the regional Value & Solutions team to improve value delivery and customer adoption.
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases.

 WHAT YOU’LL NEED:

• Ample experience in Solutions Consulting or social/agency experience.
• College or university degree/diploma (or have equivalent industry experience).
• An aptitude for explaining how solutions work, why people need them, and the business value they will provide.
• Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable.
• Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service.
• Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech.
• Experience in communicating project plans to potential customers.
• Experience of solution selling and consultative selling approaches.
• Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Self Development: Is personally committed to, and actively works to continuously improve.
  

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

#LI-AB #LI-Remote

We’re seeking an experienced Senior Security Engineer with a strong passion for Identity and Access Management(IAM) and proven expertise in cloud-native environments, particularly AWS. In this role, you’ll help shape and implement modern identity strategies to secure access across all of Marqeta’s systems and services—100% cloud-based, with no data center footprint.

Join us in building a secure, scalable, and frictionless IAM program where you’ll play a crucial part in:

• Building and evolving our Identity Governance and Administration (IGA) capabilities.
• Implementing & Operating Privileged Access Management (PAM) in a cloud-first (AWS-focused) environment.
• Designing and architecting a Certificate Lifecycle Management solution that supports cloud-native workloads.
• Driving integration of IAM across AWS services, SaaS platforms, and developer/DevOps pipelines.
• Designing identity and access controls to protect AI/ML systems—ensuring secure access to training data, models, and inference APIs.

The Impact You’ll Have

• Develop and lead implementation of robust IAM strategies aligned with cloud-native architecture and security principles.
• Expand and operationalize the IAM program across IGA, PAM, SSO, MFA, access management, secrets management, and certificate lifecycle.
• Automate identity provisioning, de-provisioning, and access reviews using AI tools and infrastructure-as-code.
• Design IAM integrations for AWS-native services (Lambda, EC2, S3, IAM, etc.), SaaS platforms, and third-party identity tools (e.g., Okta, CyberArk).
• Promote and enforce least privilege and zero-trust principles through scalable access controls and policy automation.
• Mentor junior engineers and serve as a technical lead for IAM-related projects.
• Collaborate with Security, DevOps, and Infrastructure teams to embed IAM controls across the engineering lifecycle.
• Stay ahead of emerging trends and continuously refine IAM strategy based on evolving cloud threats and compliance requirements.

Who You Are

• A minimum of 8 years related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• Strong experience with IAM tools (e.g., Okta, CyberArk, Ping, SailPoint).
• Deep knowledge of IAM in cloud-native environments, especially AWS IAM, roles, policies, permissions boundaries, and federation.
• Proficiency in infrastructure-as-code (e.g., Terraform, CloudFormation).
• Familiarity with authentication and authorization protocols (SAML, OAuth2, OpenID Connect, Kerberos).
• Strong grasp of directory services like Active Directory, LDAP, and cloud-based alternatives.
• Hands-on skills in scripting (e.g., Python, PowerShell) to automate IAM operations.
• Solid understanding of compliance standards: NIST, SOC 2, PCI DSS, etc.
• Proven experience integrating IAM into CI/CD pipelines, secrets management, and DevOps workflows.
• Excellent communication skills and ability to influence and lead cross-functional teams.

Nice to have

• Relevant certifications such as CISSP, CISM, or IAM-specific credentials (e.g., CIAM/CAMS, CyberArk Certified, Okta Certified Consultant).
• Experience with AWS technologies such as Lambda, S3, DynamoDB, RDS, Aurora, SNS, SQS, CloudTrail, CloudWatch, Code Pipeline, AWS Developer Tools, and IAM roles and permissions
• Experience with DevOps tools and practices, including secrets management and CICD pipelines

Manager

• Sandeep Chotwani

Recruiter for this role

• Kayla Osuna

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 136,800 - 171,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

We’re seeking an experienced Senior Security Engineer with a strong passion for Identity and Access Management(IAM) and proven expertise in cloud-native environments, particularly AWS. In this role, you’ll help shape and implement modern identity strategies to secure access across all of Marqeta’s systems and services—100% cloud-based, with no data center footprint.

Join us in building a secure, scalable, and frictionless IAM program where you’ll play a crucial part in:

• Building and evolving our Identity Governance and Administration (IGA) capabilities.
• Implementing & Operating Privileged Access Management (PAM) in a cloud-first (AWS-focused) environment.
• Designing and architecting a Certificate Lifecycle Management solution that supports cloud-native workloads.
• Driving integration of IAM across AWS services, SaaS platforms, and developer/DevOps pipelines.
• Designing identity and access controls to protect AI/ML systems—ensuring secure access to training data, models, and inference APIs.

The Impact You’ll Have

• Develop and lead implementation of robust IAM strategies aligned with cloud-native architecture and security principles.
• Expand and operationalize the IAM program across IGA, PAM, SSO, MFA, access management, secrets management, and certificate lifecycle.
• Automate identity provisioning, de-provisioning, and access reviews using AI tools and infrastructure-as-code.
• Design IAM integrations for AWS-native services (Lambda, EC2, S3, IAM, etc.), SaaS platforms, and third-party identity tools (e.g., Okta, CyberArk).
• Promote and enforce least privilege and zero-trust principles through scalable access controls and policy automation.
• Mentor junior engineers and serve as a technical lead for IAM-related projects.
• Collaborate with Security, DevOps, and Infrastructure teams to embed IAM controls across the engineering lifecycle.
• Stay ahead of emerging trends and continuously refine IAM strategy based on evolving cloud threats and compliance requirements.

Who You Are

• A minimum of 8 years related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• Strong experience with IAM tools (e.g., Okta, CyberArk, Ping, SailPoint).
• Deep knowledge of IAM in cloud-native environments, especially AWS IAM, roles, policies, permissions boundaries, and federation.
• Proficiency in infrastructure-as-code (e.g., Terraform, CloudFormation).
• Familiarity with authentication and authorization protocols (SAML, OAuth2, OpenID Connect, Kerberos).
• Strong grasp of directory services like Active Directory, LDAP, and cloud-based alternatives.
• Hands-on skills in scripting (e.g., Python, PowerShell) to automate IAM operations.
• Solid understanding of compliance standards: NIST, SOC 2, PCI DSS, etc.
• Proven experience integrating IAM into CI/CD pipelines, secrets management, and DevOps workflows.
• Excellent communication skills and ability to influence and lead cross-functional teams.

Nice to have

• Relevant certifications such as CISSP, CISM, or IAM-specific credentials (e.g., CIAM/CAMS, CyberArk Certified, Okta Certified Consultant).
• Experience with AWS technologies such as Lambda, S3, DynamoDB, RDS, Aurora, SNS, SQS, CloudTrail, CloudWatch, Code Pipeline, AWS Developer Tools, and IAM roles and permissions
• Experience with DevOps tools and practices, including secrets management and CICD pipelines

Manager

• Sandeep Chotwani

Recruiter for this role

• Kayla Osuna

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 136,800 - 171,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and expansion of our product with some of our highest profile, top tier customers. In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, suggest new products that will enhance their existing capabilities where we can, and make suggestions to improve the overall customer experience. 

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Please note this is a hybrid work environment and you will be required to be in the office Monday, Tuesday & Thursdays.

In this role, you will be responsible for:

• Developing and maintaining strong relationships with a portfolio of clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond including rolling out new features and enhancements, integrations, growing and expanding focusing on the customer’s experience
• Becoming an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers
• Driving brand loyalty, customer satisfaction, and advocacy
• Owning and being the main point of contact for our customers, monitoring customer accounts to identify areas of improvements and proactively address any issues or concerns, and act as a point of escalation for customer issues and ensure a timely resolution
• Uncovering growth opportunities in your portfolio through upsells and cross sells
• Focusing on net dollar retention and churn prevention
• Working closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration and adoption.
• Using data to prioritize and change prioritizations internally across the organization to help drive exceptional customer experience.
• Providing mentorship, coaching and help with onboarding new and existing team members.

About you

• 3+ years of customer success experience, preferably in the SaaS or FinTech/payments space
• Experience with working within a per usage/ per consumption based pricing model 
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
• Strong understanding of the FinTech industry and our products/services
• Exceptional communication and interpersonal skills
• Highly organized with excellent oral and written communication skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to build compelling value-driven client facing presentations
• Ability to gather complex requirements and work with a team to design a solution
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
• Previous Project Management role or skills are a plus
• CPA/Accounting experience preferred 

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $87,000 - $97,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $95,700 - $106,700 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support. As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Requirements

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Bonus points

• Experience in Financial, Expense Management, or ERP software.
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Compensation

The expected salary range for this role is $80,800 - $101,000 CAN.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support. As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting.

Where you’ll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Requirements

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Bonus points

• Experience in Financial, Expense Management, or ERP software.
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Compensation

The expected salary range for this role is $80,800 - $101,000 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support. As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Requirements

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Bonus points

• Experience in Financial, Expense Management, or ERP software.
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Compensation

The expected salary range for this role is $91,304 - $114,130 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support. As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Requirements

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Bonus points

• Experience in Financial, Expense Management, or ERP software.
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Compensation

The expected salary range for this role is $91,304 - $114,130 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support. As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Requirements

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Bonus points

• Experience in Financial, Expense Management, or ERP software.
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Compensation

The expected salary range for this role is $91,304 - $114,130 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you'll do

• Conduct structured discovery to understand customer workflows, pain points, and decision criteria, going beyond stated requirements to uncover latent pain through targeted, hypothesis-driven questioning
• Identify key value drivers and align solutions to measurable business outcomes
• Challenge assumptions and provide a clear, differentiated point of view
• Design and deliver tailored product demonstrations that connect directly to customer needs
• Translate complex technical capabilities into clear, compelling business value for technical, business, and executive audiences
• Own the technical win strategy in partnership with Account Executives, operating independently to lead the technical and consultative motion
• Anticipate and address objections across technical, operational, and business dimensions, participating actively in deal reviews with a clear point of view
• Act as a trusted advisor throughout the sales process, building ROI narratives tied to customer-specific metrics
• Provide guidance on best practices, implementation considerations, and future-state workflows
• Partner with Product, Engineering, Security, and CX teams to address customer requirements and ensure alignment on solution scope for post-sales handoff

Where you'll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Senior Solutions Consultants at Brex are responsible for independently leading the consultative, value-driven sales motion. This is not a traditional demo role. Senior SCs act as trusted advisors who own the technical win strategy, helping customers:

• Understand their current state and challenges
• Reframe problems and identify opportunities
• Evaluate Brex as a strategic solution

You will operate autonomously alongside Account Executives to shape deal strategy, guide customer decision-making, and ensure solutions are aligned to real business outcomes, not just product features.

Requirements

• 4–6+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing roles in SaaS
• Advanced discovery skills, with the ability to uncover latent pain and reframe customer thinking through targeted, hypothesis-driven questioning
• Ability to operate independently alongside Account Executives, leading the technical and consultative motion without requiring SC leadership support
• Hands-on familiarity with AI-powered financial tools or workflows, with the ability to demo and discuss them credibly with both technical and business audiences
• Ability to communicate complex concepts clearly to both technical and non-technical audiences
• Experience presenting to senior stakeholders, including executive-level audiences
• Strong collaboration skills and ability to partner effectively with Sales and cross-functional teams
• Comfort with ambiguity and ability to create structure in evolving environments
• Curiosity and a desire to continuously learn, improve, and refine your approach

Compensation

The expected OTE range for this role is $170,400 to $213,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you'll do

• Conduct structured discovery to understand customer workflows, pain points, and decision criteria, going beyond stated requirements to uncover latent pain through targeted, hypothesis-driven questioning
• Identify key value drivers and align solutions to measurable business outcomes
• Challenge assumptions and provide a clear, differentiated point of view
• Design and deliver tailored product demonstrations that connect directly to customer needs
• Translate complex technical capabilities into clear, compelling business value for technical, business, and executive audiences
• Own the technical win strategy in partnership with Account Executives, operating independently to lead the technical and consultative motion
• Anticipate and address objections across technical, operational, and business dimensions, participating actively in deal reviews with a clear point of view
• Act as a trusted advisor throughout the sales process, building ROI narratives tied to customer-specific metrics
• Provide guidance on best practices, implementation considerations, and future-state workflows
• Partner with Product, Engineering, Security, and CX teams to address customer requirements and ensure alignment on solution scope for post-sales handoff

Where you'll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Senior Solutions Consultants at Brex are responsible for independently leading the consultative, value-driven sales motion. This is not a traditional demo role. Senior SCs act as trusted advisors who own the technical win strategy, helping customers:

• Understand their current state and challenges
• Reframe problems and identify opportunities
• Evaluate Brex as a strategic solution

You will operate autonomously alongside Account Executives to shape deal strategy, guide customer decision-making, and ensure solutions are aligned to real business outcomes, not just product features.

Requirements

• 4–6+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing roles in SaaS
• Advanced discovery skills, with the ability to uncover latent pain and reframe customer thinking through targeted, hypothesis-driven questioning
• Ability to operate independently alongside Account Executives, leading the technical and consultative motion without requiring SC leadership support
• Hands-on familiarity with AI-powered financial tools or workflows, with the ability to demo and discuss them credibly with both technical and business audiences
• Ability to communicate complex concepts clearly to both technical and non-technical audiences
• Experience presenting to senior stakeholders, including executive-level audiences
• Strong collaboration skills and ability to partner effectively with Sales and cross-functional teams
• Comfort with ambiguity and ability to create structure in evolving environments
• Curiosity and a desire to continuously learn, improve, and refine your approach

Compensation

The expected OTE range for this role is $192,552 to $240,690. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you'll do

• Conduct structured discovery to understand customer workflows, pain points, and decision criteria, going beyond stated requirements to uncover latent pain through targeted, hypothesis-driven questioning
• Identify key value drivers and align solutions to measurable business outcomes
• Challenge assumptions and provide a clear, differentiated point of view
• Design and deliver tailored product demonstrations that connect directly to customer needs
• Translate complex technical capabilities into clear, compelling business value for technical, business, and executive audiences
• Own the technical win strategy in partnership with Account Executives, operating independently to lead the technical and consultative motion
• Anticipate and address objections across technical, operational, and business dimensions, participating actively in deal reviews with a clear point of view
• Act as a trusted advisor throughout the sales process, building ROI narratives tied to customer-specific metrics
• Provide guidance on best practices, implementation considerations, and future-state workflows
• Partner with Product, Engineering, Security, and CX teams to address customer requirements and ensure alignment on solution scope for post-sales handoff

Where you'll work

This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Senior Solutions Consultants at Brex are responsible for independently leading the consultative, value-driven sales motion. This is not a traditional demo role. Senior SCs act as trusted advisors who own the technical win strategy, helping customers:

• Understand their current state and challenges
• Reframe problems and identify opportunities
• Evaluate Brex as a strategic solution

You will operate autonomously alongside Account Executives to shape deal strategy, guide customer decision-making, and ensure solutions are aligned to real business outcomes, not just product features.

Requirements

• 4–6+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing roles in SaaS
• Advanced discovery skills, with the ability to uncover latent pain and reframe customer thinking through targeted, hypothesis-driven questioning
• Ability to operate independently alongside Account Executives, leading the technical and consultative motion without requiring SC leadership support
• Hands-on familiarity with AI-powered financial tools or workflows, with the ability to demo and discuss them credibly with both technical and business audiences
• Ability to communicate complex concepts clearly to both technical and non-technical audiences
• Experience presenting to senior stakeholders, including executive-level audiences
• Strong collaboration skills and ability to partner effectively with Sales and cross-functional teams
• Comfort with ambiguity and ability to create structure in evolving environments
• Curiosity and a desire to continuously learn, improve, and refine your approach

Compensation

The expected OTE range for this role is $192,552 to $240,690. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you'll do

• Conduct structured discovery to understand customer workflows, pain points, and decision criteria, going beyond stated requirements to uncover latent pain through targeted, hypothesis-driven questioning
• Identify key value drivers and align solutions to measurable business outcomes
• Challenge assumptions and provide a clear, differentiated point of view
• Design and deliver tailored product demonstrations that connect directly to customer needs
• Translate complex technical capabilities into clear, compelling business value for technical, business, and executive audiences
• Own the technical win strategy in partnership with Account Executives, operating independently to lead the technical and consultative motion
• Anticipate and address objections across technical, operational, and business dimensions, participating actively in deal reviews with a clear point of view
• Act as a trusted advisor throughout the sales process, building ROI narratives tied to customer-specific metrics
• Provide guidance on best practices, implementation considerations, and future-state workflows
• Partner with Product, Engineering, Security, and CX teams to address customer requirements and ensure alignment on solution scope for post-sales handoff

Where you'll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Senior Solutions Consultants at Brex are responsible for independently leading the consultative, value-driven sales motion. This is not a traditional demo role. Senior SCs act as trusted advisors who own the technical win strategy, helping customers:

• Understand their current state and challenges
• Reframe problems and identify opportunities
• Evaluate Brex as a strategic solution

You will operate autonomously alongside Account Executives to shape deal strategy, guide customer decision-making, and ensure solutions are aligned to real business outcomes, not just product features.

Requirements

• 4–6+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing roles in SaaS
• Advanced discovery skills, with the ability to uncover latent pain and reframe customer thinking through targeted, hypothesis-driven questioning
• Ability to operate independently alongside Account Executives, leading the technical and consultative motion without requiring SC leadership support
• Hands-on familiarity with AI-powered financial tools or workflows, with the ability to demo and discuss them credibly with both technical and business audiences
• Ability to communicate complex concepts clearly to both technical and non-technical audiences
• Experience presenting to senior stakeholders, including executive-level audiences
• Strong collaboration skills and ability to partner effectively with Sales and cross-functional teams
• Comfort with ambiguity and ability to create structure in evolving environments
• Curiosity and a desire to continuously learn, improve, and refine your approach

Compensation

The expected OTE range for this role is $192,552 to $240,690. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

As a Sr. BI Analyst at Visier, you are a high-level technical lead sitting at the intersection of internal operations and product innovation. You serve as a strategic consultant to our People & Culture (P&C) leadership, transforming complex workforce data into the narratives that drive our global business strategy. 

This is a compelling role. You are not just building dashboards; you are a "product-minded" analyst who takes full ownership of the end-to-end analytical lifecycle. You’ll learn the industry-leading people analytics platform and identify opportunities, define the strategy, and deliver the insights that steer our leadership. Your mandate is to push our internal strategy forward, leveraging our own technology to ensure we are not just using our platform, but setting the gold standard for it.

This role is based out of our Yaletown office in downtown Vancouver.

What you will be doing:

• Strategic Consultation & Advisory: Act as a dedicated internal consultant to the P&C team and senior leadership. You will proactively identify business gaps, translate high-level objectives into data-driven roadmaps, and own the end-to-end design and delivery of high-impact analytical solutions. You operate as a partner, not a service provider: you don’t just deliver the data, you define the “so what” and “what’s next” to actively steer our business strategy. 
• Autonomous Project Leadership: You have full autonomy to identify, define, and execute large-scale technical projects. You are responsible for the end-to-end vision, from data modeling and workforce trend analysis, to communicating outcomes directly to senior stakeholders. 
• Product & AI Innovation: Champion innovation by partnering with Product teams to drive technical changes. You will identify complex data signals and "intangibles" from our internal workforce and business data to influence new product features and validate the effectiveness of our workforce AI models.
• System Integrity & Governance: Own the health and accuracy of our internal Visier People instance. You are the final authority on our data model, resolving complex integration issues across Workday, Peakon, and our proprietary applications to maintain a trusted, single source of truth.
• Strategic Insight Synthesis: You are the primary driver of our data-informed strategy. Rather than simply analyzing data, you leverage these insights to spearhead specific organizational improvements. You own the end-to-end process: from diagnosing business challenges to shaping the narrative, and ultimately driving the adoption of the changes that improve our overall organizational health.
• Optimizing Operational Delivery: Drive operational efficiency by collaborating with the internal teams to track performance metrics and ensure the timely execution of all departmental deliverables.
• High Influence: Act as a dedicated internal consultant to department heads, leading deep-dive discovery sessions to map their specific business KPIs to actionable workforce data. You will drive the adoption of Visier People by demonstrating how the platform transforms complex departmental challenges into measurable growth opportunities, making our data the cornerstone of their strategic decision-making.

What you’ll bring to the table:

• Advanced Experience: 6+ years in a BI or Data Analytics role, with a record of resolving complex issues in creative ways within a SaaS or HR Tech environment.
• Technical Mastery & Leadership: Advanced-level SQL and deep expertise in data visualization. You lead by example and may function as a lead for cross-functional work groups.
• Independent Judgment: A proven ability to work without supervision, applying advanced analysis to resolve complex situations where multiple variable factors are at play.
• Strategic Impact: A track record of taking initiative to drive process or technical changes across a business. You are seen as a subject matter expert who can influence the thinking of stakeholders.
• Domain Expertise: Advanced understanding of HR metrics and the HR tech stack (Workday, Greenhouse, etc.), coupled with an expert-level ability to evangelize the "Visier Way" of people analytics.
• AI Edge: A strategic understanding of how Machine Learning models consume data and the foresight to drive the future of AI-driven workforce insights.

🌱 Most importantly, you share our values…

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

🚀 How we work & what we offer...

• Fixed hybrid work model: 3 days a week in office (Tuesday, Wednesday, Thursday) 
• Modern, pet-friendly downtown office spaces with collaborative areas and an on-site gym 
• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type
• Generous paid time off, including volunteering days and extra days over the December holidays 

The base pay range for this position in the 90,000-115,000 / year + bonus

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

Commercial P&C Underwriter- Vancouver

Our Commercial Underwriting team puts customers first. They are constantly looking for ways to help our broker partners serve their clients better. This means delivering genuine personal service and understanding the needs of our customers and their business. In this role you will have the chance to refine your commercial underwriting skills in an environment that recognizes performance and care for our customers.

Come join a team that values the expertise of our people and provides opportunities to grow in your career.

What will you do?

As a Commercial Underwriter, you will help our brokers and customers by creating unique and tailored solutions that manage the risk of our everchanging business world. You’ll have the chance to refine your commercial underwriting skills in an environment that recognizes performance and care for our customers.

What will you need to succeed?

• A minimum of 3 years of commercial underwriting experience
• University degree, college diploma or equivalent experience
• Enrollment in or completion of the CIP and/or FCIP
• Ability to be comfortable with change while also promoting change to continuously improve the team’s operational effectiveness and efficiency
• Proven experience providing genuine customer service to broker partners by presenting commercial insurance solutions specific to the needs of the client
• Proficient underwriting skills, sound judgement, decision making, negotiation and analytical ability
• Exceptional written and verbal communication skills
• Ability to work well under pressure with minimum supervision
• Proficient skill with computer applications including a strong working knowledge of Microsoft Office

Location: We’re a hybrid team that thrives on the energy and value of in-office collaboration. This role offers the best of both worlds, with 2 days a week spent in our vibrant office in Vancouver.

Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.

The expected base salary range for this position is $57,500.00 - $95,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#LI-HYB
#INDHP

Implementation at Brex 

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Requirements

• 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organizations.
• Deep expertise in the Travel & Expense (T&E) industry is preferred, with at least 3+ years of hands-on domain experience. Preference for experience implementing T&E SaaS solutions.
• A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
• Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
• A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.

Bonus points

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Compensation

The expected salary range for this role is $145,544 - $181,930 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Implementation at Brex 

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Requirements

• 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organizations.
• Deep expertise in the Travel & Expense (T&E) industry is preferred, with at least 3+ years of hands-on domain experience. Preference for experience implementing T&E SaaS solutions.
• A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
• Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
• A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.

Bonus points

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Compensation

The expected salary range for this role is $128,800 - $161,000 CAN.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Implementation at Brex 

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Requirements

• 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organizations.
• Deep expertise in the Travel & Expense (T&E) industry is preferred, with at least 3+ years of hands-on domain experience. Preference for experience implementing T&E SaaS solutions.
• A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
• Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
• A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.

Bonus points

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Compensation

The expected salary range for this role is $145,544 - $181,930 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Implementation at Brex 

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.

Where you’ll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Requirements

• 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organizations.
• Deep expertise in the Travel & Expense (T&E) industry is preferred, with at least 3+ years of hands-on domain experience. Preference for experience implementing T&E SaaS solutions.
• A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
• Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
• A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.

Bonus points

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Compensation

The expected salary range for this role is $128,800 - $161,000 USD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Implementation at Brex 

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Requirements

• 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organizations.
• Deep expertise in the Travel & Expense (T&E) industry is preferred, with at least 3+ years of hands-on domain experience. Preference for experience implementing T&E SaaS solutions.
• A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
• Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
• A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.

Bonus points

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Compensation

The expected salary range for this role is $145,544 - $181,930 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Location: Vancouver Island, Victoria, BC

At Square, we're re-imagining how small and midsize businesses grow. As a Sales Account Executive on our Outbound Team, you'll bring Square's ecosystem to new sellers across diverse industries by building, shaping, and closing your own pipeline. You'll run sophisticated, multi-product deals from the first touch to final close — blending hunter instincts, consultative depth, and strategic execution.

If you're an experienced closer who thrives in outbound environments, loves solving meaningful business challenges, and consistently delivers against ambitious targets — this is your role.

You Will

• Own the full outbound sales cycle — from prospecting to negotiation to close — with SMB and mid-market merchants.
• Build and manage a high-quality pipeline through cold outreach, social selling, targeted campaigns, and creative outbound strategies.
• Develop multi-product solutions across Square's ecosystem and tailor them to each merchant's unique needs.
• Conduct high-impact discovery, demos, and negotiations with decisiveness across multi-stakeholder deals.
• Act as a consultant and trusted advisor — seamlessly flexing across BDR, AE, and AM responsibilities when needed.
• Collaborate cross-functionally with Product, Marketing, Implementation, and Operations to deliver cohesive solutions.
• Maintain disciplined pipeline management and forecasting accuracy in Salesforce.
• Consistently hit and exceed revenue goals — monthly and quarterly.

You Have

• 3+ years of full-cycle B2B sales experience with consistent quota achievement.
• Proven success in outbound prospecting and net-new business creation (SaaS or fintech preferred).
• Experience closing complex, multi-threaded deals with longer sales cycles.
• Ability to build pipeline from scratch using targeted, strategic outreach.
• Exceptional communication, presentation, and negotiation skills across phone, video, and written channels.
• Strong consultative selling skills — diagnose business challenges and map tailored solutions.
• A hunter's mindset — resilient, creative, and driven to win.
• Ability to work independently while contributing to a team-first environment.
• Advanced proficiency with Salesforce and modern sales tools.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Location: Kelowna, Okanagan BC

At Square, we're re-imagining how small and midsize businesses grow. As a Sales Account Executive on our Outbound Team, you'll bring Square's ecosystem to new sellers across diverse industries by building, shaping, and closing your own pipeline. You'll run sophisticated, multi-product deals from the first touch to final close — blending hunter instincts, consultative depth, and strategic execution.

If you're an experienced closer who thrives in outbound environments, loves solving meaningful business challenges, and consistently delivers against ambitious targets — this is your role.

You Will

• Own the full outbound sales cycle — from prospecting to negotiation to close — with SMB and mid-market merchants.

• Build and manage a high-quality pipeline through cold outreach, social selling, targeted campaigns, and creative outbound strategies.

• Develop multi-product solutions across Square's ecosystem and tailor them to each merchant's unique needs.

• Conduct high-impact discovery, demos, and negotiations with decisiveness across multi-stakeholder deals.

• Act as a consultant and trusted advisor — seamlessly flexing across BDR, AE, and AM responsibilities when needed.

• Collaborate cross-functionally with Product, Marketing, Implementation, and Operations to deliver cohesive solutions.

• Maintain disciplined pipeline management and forecasting accuracy in Salesforce.

• Consistently hit and exceed revenue goals — monthly and quarterly.

You Have

• 3+ years of full-cycle B2B sales experience with consistent quota achievement.

• Proven success in outbound prospecting and net-new business creation (SaaS or fintech preferred).

• Experience closing complex, multi-threaded deals with longer sales cycles.

• Ability to build pipeline from scratch using targeted, strategic outreach.

• Exceptional communication, presentation, and negotiation skills across phone, video, and written channels.

• Strong consultative selling skills — diagnose business challenges and map tailored solutions.

• A hunter's mindset — resilient, creative, and driven to win.

• Ability to work independently while contributing to a team-first environment.

• Advanced proficiency with Salesforce and modern sales tools.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.

About the Role:

• Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
• Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
• Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
• Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
• Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

About You:

• 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

Compensation and Benefits: 

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base Salary Range: $145,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

There has never been a more exciting time to be on the cutting edge of public mobility. 

Ready to join the ride?

The Senior Sales Enablement Partner, Alliances is a strategic architect of partner success, dedicated to empowering Tipalti’s ecosystem of referral, integration, and channel partners. You’ll ensure our partners are equipped to identify, position, and co-sell Tipalti’s solutions, while also enabling our internal Alliance teams to manage those relationships effectively.

By bridging the gap between Tipalti’s internal product knowledge and our partners’ go-to-market strategies, you’ll drive partner ramp-up times and long-term ecosystem growth. You are a builder with a proven track record in creating partner onboarding programs, ongoing certification pathways, and maintaining partner hubs that serve as a single source of truth for our global network.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

In this role, you’ll be responsible for:

• Acting as a strategic advisor to Alliances leadership by creating, owning, and executing on the Alliances enablement roadmap.
• Architecting a partner onboarding journey that sets new referral, integration, and channel partners up for success when they begin working with us.
• Leading an internal onboarding program for new Alliance Managers, enabling them to speak to Tipalti’s product suite and the nuances of our global partner ecosystem.
• Scaling a partner hub alongside Partner Marketing and Sales Operations, that serves as the central repository for playbooks, co-branded collateral, and certification modules.
• Scoping, designing, and developing ongoing training content that translates Tipalti’s product capabilities into clear value propositions for all partner types.
• Driving cross-functional collaboration and orchestrating the rollout of product launches and marketing campaigns to ensure Alliance Managers are positioned to lead new offerings, incentives, and events.
• Empowering Alliance Managers as strategic consultants to their partners by providing them with the appropriate frameworks and storytelling tools to generate leads and revenue.
• Creating standardized playbooks that enable internal GTM & GTB teams to navigate co-selling motions with Alliances.
• Establishing and managing partner certification pathways to ensure a consistent standard of product knowledge and positioning across the ecosystem.
• Partnering with Alliances, GTM leadership, and Sales Enablement to build playbooks that clearly outline to the field how to work with our different types of partners effectively.
• Own the broader partner enablement strategy to drive partner-led and partner-influenced revenue
• Analyzing and leveraging quantifiable insights and partner feedback to make data-driven decisions around the content and delivery of training programs.
• Operating as a self-led, visionary contributor who is results-oriented and thrives in a high-growth, fast-paced environment.
• Perform other duties as assigned.

About you

• 8+ years of sales enablement or related experience, with a proven track record specifically supporting Alliances, Channel, or Partner organizations.
• Direct experience as an Alliance Manager, Account Executive, or Solutions Consultant within a SaaS or consumption-based environment is highly preferred.
• Expert facilitator with excellent written and verbal communication skills, capable of delivering engaging training in live, virtual, and asynchronous formats.
• Relationship builder who can navigate a multi-stakeholder environment and build trust with both internal teams and external partners.
• Familiarity with our tech stack or similar solutions, such as Salesforce, Crossbeam, Mindmatrix, etc.
• Strategic planner with experience developing quarterly enablement roadmaps and training calendars that align with global alliance goals.
• Adaptable and results-driven, thriving in the fast-paced environment of a rapidly scaling company.
• Previous accounting or finance experience is a plus, but not required.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Sales at Tipalti

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy. 

Base Salary Range: $105,000 - $132,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $126,500 - $148,500 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

The Senior Sales Enablement Partner, Alliances is a strategic architect of partner success, dedicated to empowering Tipalti’s ecosystem of referral, integration, and channel partners. You’ll ensure our partners are equipped to identify, position, and co-sell Tipalti’s solutions, while also enabling our internal Alliance teams to manage those relationships effectively.

By bridging the gap between Tipalti’s internal product knowledge and our partners’ go-to-market strategies, you’ll drive partner ramp-up times and long-term ecosystem growth. You are a builder with a proven track record in creating partner onboarding programs, ongoing certification pathways, and maintaining partner hubs that serve as a single source of truth for our global network.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

In this role, you’ll be responsible for:

• Acting as a strategic advisor to Alliances leadership by creating, owning, and executing on the Alliances enablement roadmap.
• Architecting a partner onboarding journey that sets new referral, integration, and channel partners up for success when they begin working with us.
• Leading an internal onboarding program for new Alliance Managers, enabling them to speak to Tipalti’s product suite and the nuances of our global partner ecosystem.
• Scaling a partner hub alongside Partner Marketing and Sales Operations, that serves as the central repository for playbooks, co-branded collateral, and certification modules.
• Scoping, designing, and developing ongoing training content that translates Tipalti’s product capabilities into clear value propositions for all partner types.
• Driving cross-functional collaboration and orchestrating the rollout of product launches and marketing campaigns to ensure Alliance Managers are positioned to lead new offerings, incentives, and events.
• Empowering Alliance Managers as strategic consultants to their partners by providing them with the appropriate frameworks and storytelling tools to generate leads and revenue.
• Creating standardized playbooks that enable internal GTM & GTB teams to navigate co-selling motions with Alliances.
• Establishing and managing partner certification pathways to ensure a consistent standard of product knowledge and positioning across the ecosystem.
• Partnering with Alliances, GTM leadership, and Sales Enablement to build playbooks that clearly outline to the field how to work with our different types of partners effectively.
• Own the broader partner enablement strategy to drive partner-led and partner-influenced revenue
• Analyzing and leveraging quantifiable insights and partner feedback to make data-driven decisions around the content and delivery of training programs.
• Operating as a self-led, visionary contributor who is results-oriented and thrives in a high-growth, fast-paced environment.
• Perform other duties as assigned.

About you

• 8+ years of sales enablement or related experience, with a proven track record specifically supporting Alliances, Channel, or Partner organizations.
• Direct experience as an Alliance Manager, Account Executive, or Solutions Consultant within a SaaS or consumption-based environment is highly preferred.
• Expert facilitator with excellent written and verbal communication skills, capable of delivering engaging training in live, virtual, and asynchronous formats.
• Relationship builder who can navigate a multi-stakeholder environment and build trust with both internal teams and external partners.
• Familiarity with our tech stack or similar solutions, such as Salesforce, Crossbeam, Mindmatrix, etc.
• Strategic planner with experience developing quarterly enablement roadmaps and training calendars that align with global alliance goals.
• Adaptable and results-driven, thriving in the fast-paced environment of a rapidly scaling company.
• Previous accounting or finance experience is a plus, but not required.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Sales at Tipalti

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy. 

Base Salary Range: $105,000 - $132,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $126,500 - $148,500 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

The Solution Consultant (Pre-Sales) a product expert and key member of the sales team in presenting and championing Tipalti Mass Pay products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close.  This particular Solutions Consulting team works with customers and prospective customers in the following Digital industry sectors: AdTech, Gig Economy, Gaming, Affiliates & Influencer Networks, and E-commerce. 

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence 
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

About you 

• Undergraduate degree in finance, accounting or business, or equivalent experience
• Your background includes:
• 3 years’ related experience, preferably in a FinTech environment
• Experience with ERP systems, Accounts Payable, Digital Payments/Mass Pay, or other experience related to the the digital economies space- i.e.. compliance/ tax automation.
• Nice to have:  API experience and/or any coding/programming language skills 
• Your skills include the ability to:
• Gather moderately complex technical requirements and partner with the sales team to customize Tipalti products to address and solve customer challenges
• Develop and maintain a deep understanding of processes and product domain
• Build and deliver compelling value-driven presentations
• Build trusted relationships and partnerships with internal and external teams and individuals, and engage with all levels in an organization, from C-Level to front-line
• Thrive in a startup business environment
• • Results-oriented, with a focus on meeting sales targets
  • Sales focused and technical savvy
  • Professionalism, commitment, and initiative
  • Strong organizational skills
  • Excellent verbal and written communication skills

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $100,000 - $125,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $40,000 - $50,000 CAD annually. 

Expected Total Compensation: $140,000 - $175,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

The Solution Consultant (Pre-Sales) a product expert and key member of the sales team in presenting and championing Tipalti Mass Pay products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close.  This particular Solutions Consulting team works with customers and prospective customers in the following Digital industry sectors: AdTech, Gig Economy, Gaming, Affiliates & Influencer Networks, and E-commerce. 

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence 
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

About you 

• Undergraduate degree in finance, accounting or business, or equivalent experience
• Your background includes:
• 3 years’ related experience, preferably in a FinTech environment
• Experience with ERP systems, Accounts Payable, Digital Payments/Mass Pay, or other experience related to the the digital economies space- i.e.. compliance/ tax automation.
• Nice to have:  API experience and/or any coding/programming language skills 
• Your skills include the ability to:
• Gather moderately complex technical requirements and partner with the sales team to customize Tipalti products to address and solve customer challenges
• Develop and maintain a deep understanding of processes and product domain
• Build and deliver compelling value-driven presentations
• Build trusted relationships and partnerships with internal and external teams and individuals, and engage with all levels in an organization, from C-Level to front-line
• Thrive in a startup business environment
• • Results-oriented, with a focus on meeting sales targets
  • Sales focused and technical savvy
  • Professionalism, commitment, and initiative
  • Strong organizational skills
  • Excellent verbal and written communication skills

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture
•  

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $100,000 - $125,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $40,000 - $50,000 CAD annually. 

Expected Total Compensation: $140,000 - $175,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Job Overview:

Lantern is seeking a highly experienced Senior Salesforce Health Cloud Administrator to support the implementation and optimization of Salesforce Health Cloud. This role will drive major projects, enhance integrations, and ensure data integrity and automation to improve network productivity. You’ll collaborate with senior leaders and cross-functional teams, including Network Sales, Territory Specialists, Commercial Strategy Ops, and Product.

Location: Hybrid: 3 days/wk (prefer 4 - 5 days) in Vancouver, BC, Canada

Your Mission

Reporting to the Sr Director, GTM Systems, you will:

• Lead end-to-end delivery for Health Cloud enhancements (e.g., Medscout integration, territory/account scoring, process automation, refactoring data models, and systematizing provider applications).
• Design, implement, and optimize complex automations (Flows, lightweight Apex) for Health Cloud objects like Network Contracts, Provider Relationships, and scoring logic.
• Manage external integrations (Medscout, Docusign) and partner with Legal, Security, and Compliance to achieve 100% compliance on all feature releases.
• Drive user adoption and subject matter expertise by hosting peer demos and office hours.
• Ensure network data quality through governance reports, dashboards, validations, and regular audits.
• Maintain up-to-date technical documentation and data dictionaries for all major enhancements.

What You Will Bring

• Certified Salesforce Administrator with 5+ years’ experience
• 2+ years’ experience with Data Cloud
• Hands-on expertise in advanced automation and process design (Flows & Apex)
• Ability to create clear, effective documentation of business processes
• Strong governance mindset with deep knowledge of data modeling and integrations
• Health Cloud Accredited Professional or Consultant certification strongly preferred
• Experience in medical or insurance-related industries with robust HIPAA compliance standards strongly preferred

Bonus: Experience with GitHub, Jira, Lucid, Docusign, Medscout

 Benefits

The Team:

Our Business Applications and Analytics team plays a pivotal role in driving business success through data-driven decision-making and operational excellence. This dynamic team manages enterprise-wide applications, including ERP, CRM, and BI systems. By harnessing the power of data and advanced analytical tools, we provide valuable insights that inform strategic initiatives, optimize processes, and enhance overall performance.  

Position Overview:  

Diligent is ‘All-In’ on AI and is seeking a dynamic and strategic AI leader to join our team as an AI Solutions Architect. As part of the Business Applications and Analytics team, this crucial role is designed to accelerate our Internal AI capabilities across multiple business functions, including Marketing, GTM/Sales, Customer Success & Support, Finance, HR, Legal, and Product and Engineering teams. 

The primary goal of this position is to identify, prototype, deploy, and scale AI technologies and solutions that drive greater operational efficiency and effectiveness. The ideal candidate will be a technically adept individual with business acumen, able to bridge the gap between robust technical implementations and business needs, with the ability to partner with various business leaders to spot and act on opportunities for AI-driven transformation and innovation. 

Key Responsibilities:

• Partner with business leaders to understand challenges, identify AI opportunities, and implement effective AI/GenAI solutions.
• Lead the ideation, prototyping, deployment, and scaling of AI/GenAI technologies and agentic solutions tailored to business needs.
• Develop and communicate strategic frameworks and roadmaps for AI initiatives aligned with business goals.
• Champion best practices in AI/ML and GenAI development—including responsible AI, privacy, security, and ethical guidelines.
• Collaborate with cross-functional teams to integrate AI tools within core business processes, ensuring seamless, high-value adoption.
• Stay abreast of AI best practices, tools, and methodologies and introduce them to the organization.
• Drive AI and Data literacy across the company through training, workshops, and continuous education initiatives.
• Ensure compliance with data protection and privacy regulations in all AI implementations.
• Monitor and evaluate the performance and effectiveness of AI solutions and continually refine them.
• Collaborate with stakeholders to define and achieve key performance indicators (KPIs) and return on investment (ROI) for AI projects.
• Advocate and implement AI ethical guidelines and best practices.

Required Qualifications:

• Solid Foundations: Bachelor’s degree in Computer Science, AI/ML, Data Science, or a related technical field.
• Practical Tinkerer: 5+ years in a technical role (software, data, DevOps, etc.), with hands on experience building end-to-end prototypes using GenAI tools (GPTs, Hugging Face, open-source LLMs, LangChain, Scikit-learn, etc.).
• Curious Explorer: Demonstrates a hands-on approach to learning in prompt-engineering, fine-tuning, RAG pipelines, or API Integrations, with a commitment to rapid failure, iteration, and sharing findings.
• Data Wrangler: Possesses the ability to source, clean, and transform raw data, including spreadsheets, logs, APIs, or CRM exports, into structured inputs for AI experiments and prototypes.
• Code Crafter: Capable of writing scripts or small applications to connect models, cloud services, or data sources. Prior experience with TensorFlow, PyTorch, Azure, AWS, or GCP is beneficial, but willingness to learn is equally important.
• Business Translator: Experienced as a technical sales engineer or solutions consultant, capable of turning AI experiments into compelling stories and metrics that resonate with non-technical stakeholders.
• Responsible AI Mindset: Demonstrated experience in addressing privacy, security, bias, and ethics in professional work, with a strong familiarity with industry-specific data privacy, AI ethics, and compliance requirements.
• Team Player: Essential qualities include clear communication and a growth mindset, as you will collaborate with marketers, sales professionals, engineers and leaders.

Preferred Qualifications:

• Demonstrates strong knowledge of AI use cases, including NLP, computer vision, data analytics, predictive modelling, and translating technical capabilities into business value, along with proficiency in large language models (LLMs), prompt engineering, RAG architectures, MLOps, LLMOps, and GenAI application deployment.
• Advanced programming and data engineering skills, with Python preferred, and experience in cloud-based AI solutions (AWS, GCP, Azure).
• Ability to architect and deploy enterprise-scale AI solutions, collaborating across sales, product, and implementation teams to ensure adoption and measurable ROI.
• Strategic thinker with strong analytical and problem-solving skills, capable of driving measurable business outcomes through AI/GenAI.