DevOps Infrastructure Engineer

 We are seeking a skilled and motivated DevOps Infrastructure Engineer to join our DevOps Infra team. Our team is responsible for managing and evolving the cloud-native infrastructure that powers our microservices architecture. Core responsibilities span our EKS-based Kubernetes platform, ArgoCD-driven GitOps pipelines, infrastructure observability, Helm-based deployments, and mission-critical web services running on AWS.

We are looking for a DevOps engineer who can hit the ground running, take ownership of critical infrastructure components, and contribute meaningfully from day one. The ideal candidate brings deep Kubernetes expertise, strong hands-on experience with observability tooling, and the maturity to work independently.

In this role, you will be responsible for:

• Managing and evolving our EKS-based Kubernetes platform and Helm-based deployment pipelines                                                                                                                                                                            
• Owning and maintaining GitOps workflows using ArgoCD, including troubleshooting sync and rollout issues                                                                                                                                                                                                                                                                                                                          
• Designing, building, and maintaining observability solutions using Prometheus, VictoriaMetrics, and Grafana
• Writing and maintaining infrastructure as code using Terraform, including modules, remote state, and CI/CD automation                                                                                                                                                                                                                                                                                                            
• Taking full ownership of AWS infrastructure components — including networking, compute, IAM, and storage - ensuring reliability, security, and operational excellence across environments
• Collaborating with developers and SREs to support reliable, scalable, and secure AWS infrastructure                                                                                                                                                                                         

About you 

•  3-4 years of hands-on experience in DevOps or infrastructure engineering roles.                                                                                                                                                                                                          
•  Deep expertise in Kubernetes and Helm, including production-grade deployments and live incident troubleshooting. 
•  Strong proficiency in Terraform or equivalent IaC tooling                                                                                                                                                                                                                           
•  Solid working knowledge of AWS core services (EC2, IAM, S3, VPC, CloudWatch, EKS).     
• Practical experience with Prometheus, VictoriaMetrics, Grafana, and alerting stack design.               
• Proven ability to work independently, take ownership end-to-end, and communicate effectively across engineering teams.
• Agentic DevOps experience working with common AI assistant tools, MCPs and Agents.                                                                                                                                                                                                 

Advantages

•  Experience with cloud cost optimization strategies and tooling. 
•  Background in cloud-native security practices (RBAC, policy enforcement,SSL, MTLS etc).
• Prior involvement in designing or operating high-availability, fault-tolerant systems.        
•  Experience with nginx and IIS web servers.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

About Our Tel Aviv Offices

Hybrid Work Model - Tipalti offers a hybrid work model, with two days per week working from home and three days per week from our beautiful offices in North Tel Aviv.

Shuttle Services - Shuttle services are available from the nearest train station and across Tel Aviv to the office.

Parking - Parking is available for all employees.

Snacks & Treats - Enjoy a selection of snacks and treats available on every floor.

#LI-Hybrid

Position Summary

We are seeking an experienced and motivated Software Engineer to join our dynamic Site Reliability Engineering (SRE) team. As a Site Reliability Engineer,  you will play a crucial role in enhancing the reliability, performance, and scalability of our systems and services. You will be a part of a global “commando” team of highly skilled SREs, driving best practices and innovations  for optimal system operations, while protecting critical companies’ systems in real time. 

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Driving incident response and post-mortem processes, fostering a culture of continuous improvement. 
• Designing, building and improving internal tools and automation software to make maintaining production services easier and safer.
• Lead reliability-focused practices such as SLO (Service Level Objective) design and implementation, Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others. 
• Participate in the on-call rotation, providing expertise and support during critical system incidents and ensuring timely resolution.

About you 

Required:

• Minimum 4+ years of Software Engineering experience with .Net, Typescript.
• Knowledge of architecture and application design experience.
• Solid troubleshooting and debugging skills.
• Excellent verbal and written communication skills in English. 

Preferred:

• Experience working on large-scale, high-traffic platforms.
• Basic understanding of some of the lower levels of software frameworks and networking.
• Distributed monitoring experience with logging, metrics and tracing using OpenTelemetry and  Prometheus. 
• Additional scripting languages: bash, powershell, python
• Previous experience working as SRE
• Experience with working in a cloud driven environment (AWS, GCP, Azure)

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Free lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Tech at Tipalti 

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

Base Salary Range: $100,000 - $125,000 CAD annually.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and expansion of our product with some of our highest profile, top tier customers. In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, suggest new products that will enhance their existing capabilities where we can, and make suggestions to improve the overall customer experience. 

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Please note this is a hybrid work environment and you will be required to be in the office Monday, Tuesday & Thursdays.

In this role, you will be responsible for:

• Developing and maintaining strong relationships with a portfolio of clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond including rolling out new features and enhancements, integrations, growing and expanding focusing on the customer’s experience
• Becoming an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers
• Driving brand loyalty, customer satisfaction, and advocacy
• Owning and being the main point of contact for our customers, monitoring customer accounts to identify areas of improvements and proactively address any issues or concerns, and act as a point of escalation for customer issues and ensure a timely resolution
• Uncovering growth opportunities in your portfolio through upsells and cross sells
• Focusing on net dollar retention and churn prevention
• Working closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration and adoption.
• Using data to prioritize and change prioritizations internally across the organization to help drive exceptional customer experience.
• Providing mentorship, coaching and help with onboarding new and existing team members.

About you

• 3+ years of customer success experience, preferably in the SaaS or FinTech/payments space
• Experience with working within a per usage/ per consumption based pricing model 
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
• Strong understanding of the FinTech industry and our products/services
• Exceptional communication and interpersonal skills
• Highly organized with excellent oral and written communication skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to build compelling value-driven client facing presentations
• Ability to gather complex requirements and work with a team to design a solution
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
• Previous Project Management role or skills are a plus
• CPA/Accounting experience preferred 

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $87,000 - $97,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $95,700 - $106,700 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As a Senior Software Engineer at Tipalti, you’ll join a fast-growing fintech on a mission to automate and optimize financial workflows for SMBs. Our engineering culture is collaborative, product-driven, and focused on delivering real impact for customers.

This role blends hands-on development with a strong product mindset. You’ll play a key role in building and scaling integration capabilities—particularly around ERP systems (with a preference for NetSuite)—while contributing across the full software development lifecycle.

You’ll work closely with Product, Design, and external partners to define requirements, shape solutions, and deliver high-quality, scalable systems.

Responsibilities

• Design, build, and maintain robust, scalable, and well-tested software across the stack
• Lead development of ERP integrations, particularly with NetSuite and similar platforms
• Develop and maintain APIs, services, and event-driven systems
• Participate in architecture and design discussions, helping shape technical direction
• Collaborate closely with Product Managers to refine requirements and propose solutions
• Identify edge cases, raise technical considerations, and improve system reliability
• Conduct code reviews and uphold high standards for code quality and maintainability
• Contribute to system design for performance, scalability, and security
• Work with external partners and vendors on integration initiatives (ERP, payment systems, etc.)
• Mentor engineers and share knowledge across the team

Requirements

• Strong experience building backend systems using C# and Node.JS
• Experience integrating with ERP systems, especially NetSuite
• Experience working with SQL (MSSQL) and NoSQL databases (MongoDB, Redis)
• Experience building and consuming APIs (REST and/or SOAP)
• Familiarity with event-driven architectures and messaging systems (e.g. RabbitMQ, Bull/Redis)
• Experience working with cloud platforms (AWS preferred)
• Strong understanding of software design principles and clean coding practices
• Comfortable working across the full stack when needed
• Excellent communication and collaboration skills

Why Join Tipalti?

• 🤝 Open, inclusive, and supportive engineering culture
• 🧑‍💻 Work on products used by some of the world’s fastest-growing companies
• 💰 Equity in a late-stage scale-up
• 🍽 Breakfast and lunch provided three days a week (Mon, Tue, Thu)
• 🦷 Private medical and dental cover
• 📱 £100/month mobile allowance + £26/month internet allowance
• 🥚 Daily breakfast and snacks in the office
• ✈️ 25 days holiday + bank holidays

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Why join Tipalti?

Tipalti is one of the world’s fastest growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

In this role, you will be responsible for:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues

About you

• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions

Bonus points if you have:

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on  Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Position Summary

Tipalti is looking to hire a seasoned and strategic senior attorney to lead and advise on a wide variety of employee relations issues and corporate matters. Reporting to the Senior Director of Corporate, the candidate will be the go-to legal partner for HR business partners and senior leadership on the full spectrum of employee and labor matters in Canada and the US, while also touching on corporate initiatives that support a fast-growing global company.  The ideal candidate brings deep expertise, sound independent judgment, and the ability to build scalable legal frameworks in a fast-paced environment. They will be a proactive partner who anticipates issues before they escalate and can translate complex legal concepts into clear, actionable guidance for any audience. 

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Serve as the senior trusted legal advisor to HR and senior leadership on employment relations and related matters in Canada and the US, providing strategic counsel that enables the business to move decisively while managing risk and minimizing liability exposure.
• Lead the review, drafting, updating and/or negotiation of employment contracts and settlement agreements to uphold legal compliance, mitigate risk, and align with company standards.
• Lead the development and implementation of enterprise-wide employment policies, regional employee handbooks, and procedures to foster a safe, inclusive, and legally compliant work environment.
• Independently manage employment-related litigation, mediation, arbitration, and agency proceedings, including investigating and responding to demands from private attorneys on behalf of current and former employees, and overseeing and directing outside counsel where appropriate.
• Own and ensure compliance with all employment laws and regulations with a particular focus on the evolving regulatory landscape in Canada and the US, including proactively monitoring and advising on legislative developments. 
• Provide strategic legal leadership in building and scaling the employment framework for international expansion, navigating the complexities of multi-jurisdictional global employment laws.
• Develop and deliver training and education regarding employment-related laws and regulations for HR, managers, and employees.
• Provide strategic legal advice on corporate governance matters, ensuring adherence to applicable laws and regulations.
• Champion a culture of legal awareness and proactive risk management within the organization, embedding sound legal judgment into business decision-making at all levels.
• Mentor and provide guidance to junior members of the legal team, contributing to team development and departmental knowledge-sharing.
• Perform related duties as required.

About you 

• Juris Doctor or Canadian LL.B./J.D. equivalent
• 7 years of experience in private practice and/or in-house at a fast-growing or publicly traded company with a primary focus on employment law and corporate matters relating to Canada and the United States.
• Employment litigation experience (e.g., wrongful dismissal, human rights complaints, agency proceedings) required.
• Knowledge of UK, Dutch, or Israeli employment law is a plus; willingness to learn is equally valued.
• Experience with equity compensation and employee benefit plans, including Canadian and US stock option laws and equity grant structures for private companies, is a plus.
• Excellent communication skills, both written and verbal, with the business acumen to advise and influence C-suite and senior leadership stakeholders, paired with a solid sense of humor and genuine relationship-building skills. 
• Strong ability to exercise independent judgement on sensitive, high-stakes matters, guided by a strong moral compass and high integrity. 
• Exceptional attention to detail with the ability to work autonomously, manage competing priorities, and consistently deliver high-quality work product in a demanding, regulated, and rapidly evolving corporate environment.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity  
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Base Salary Range: $146,000 - $183,000 CAD annually.. 

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

#LI-Hybrid

Position Summary

The Campaign Marketing Specialist supports the execution and optimization of integrated marketing campaigns to drive pipeline growth. Partnering closely with campaign managers, sales, and marketing operations, the individual helps plan, launch, and measure multi-channel demand generation initiatives, including webinars, outbound campaigns, and ABM programs, while developing content and strategies to improve lead conversion.

The ideal candidate is a detail-oriented, data-driven marketer who thrives in a collaborative environment. They balance creativity with analytical thinking, using insights to continuously optimize performance, align with sales priorities, and deliver high-quality campaigns that drive measurable impact.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Design, plan, execute, and optimize integrated marketing campaigns across multiple channels to generate pipeline.
• Contribute to the planning, executing and measuring of lead generation campaigns and webinars for Tipalti 
• Help develop content to support lead generation campaigns. 
• Assist with data, reports, and insights on an as-needed basis to support various marketing and sales initiatives and track campaign performance 
• Collaborate with our sales team to ensure marketing leads are followed up on effectively to optimize lead conversion
• Support campaign managers in executing, measuring and optimizing campaigns 
• Contribute to the planning of new campaigns, helping campaign managers identify the audience segments to target and the best channels to reach them
• Partner with marketing operations to set up KPI tracking and reporting across programmes and channels.
• Create impactful nurture programs to improve conversion rates from leads to opportunities.
• Create outbound email sequences in collaboration with sales to effectively engage with high and low intent leads
• Supporting the local marketing team running in-person and virtual events 
• Write, test, and optimize landing page and email copy for outbound campaigns.
• Help create, test and optimize ABM programs to drive engagement amongst our ICP

About you 

• Minimum of 2 years of experience in a marketing campaign/demand generation role, preferably in SaaS, B2B tech.
• Experience executing marketing campaigns against measurable goals.
• Strong attention to detail, with the ability to meet deadlines while delivering high-quality work.
• Creative thinker, but highly organized, detail-oriented and data-driven.
• Self-motivated and self-managed: able to think independently, get feedback and find solutions.
• Highly collaborative, initiative-taking, and able to consistently meet deadlines
• Great written and verbal communication skills.
• Experience working closely with sales teams
• Experience with Salesforce, Marketo (or other email marketing platform), 6Sense & Outreach a plus but not critical
• Excellent written and verbal communication skills in English

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary 
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Base Salary Range: $64,000 - $80,000 CAD annually.

Bonus: Target bonus is 5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

#LI-Hybrid

We are building a world-class Alliances organization and are looking for a team member who can help us expand Tipalti’s footprint across the next generation of ERP and financial management platforms.

We are seeking a highly motivated and curious Alliance Manager  to support the growth of our ERP partner ecosystem. This role will focus on identifying, researching, and initiating relationships with emerging ERP platforms and ERP-adjacent technologies across North America and global markets.

The ideal candidate is deeply interested in the ERP and financial technology landscape, stays close to emerging trends (including AI-native ERPs), and thrives in a research-driven, outbound environment. Through grit, attention to detail, and a builder mindset, you will help Tipalti identify and engage the platforms that will define the future of financial operations.

This role is critical to expanding Tipalti’s ecosystem by creating pipeline for future partnerships and enabling our Alliances team to move faster on high-potential opportunities.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Ecosystem Identification & Market Development

• Identify and research emerging ERP, accounting, and financial management platforms, with a focus on AI-native, vertical, and international ERPs
• Build and maintain a robust pipeline of prospective ERP and ERP-adjacent partners aligned to Tipalti’s Ideal Partner Profile
• Continuously monitor market trends, funding activity, and product innovation across the ERP landscape

Outbound Partner Development

• Initiate outbound engagement with prospective partners, including founders, product leaders, and partnerships stakeholders
• Craft thoughtful, personalized outreach that clearly articulates Tipalti’s value within ERP ecosystems
• Establish early-stage relationships and position Tipalti as a strategic partner for embedded financial operations

Pipeline Creation & Qualification

• Qualify prospective partners based on strategic fit, technical alignment, and growth potential
• Generate and manage a pipeline of new ERP partnership opportunities for Alliance Managers
• Document research, outreach, and engagement activity within Salesforce and internal systems
• Support early discovery conversations and help shape initial partner strategy
• Provide structured insights on target partners, including product capabilities, ICP alignment, and ecosystem positioning

Ecosystem Intelligence & Feedback

• • Deliver insights to internal stakeholders on ERP market trends, competitive landscape, and emerging opportunities
  • Provide feedback to Product, Marketing, and Partnerships teams on integration opportunities and ecosystem gaps
  • Help refine Tipalti’s Ideal Partner Profile and ecosystem expansion strategy

About you 

• 5+ years of experience in business development, partnerships, consulting, or market research within SaaS or fintech
• Strong interest in ERP, accounting, financial operations, or embedded fintech ecosystems
• Demonstrated ability to research markets, identify opportunities, and translate insights into action
• Excellent written and verbal communication skills, especially in outbound and executive-level messaging
• Highly organized with strong attention to detail and ability to manage multiple initiatives simultaneously
• Comfortable working in a fast-paced, ambiguous environment with a high degree of ownership
• Builder mindset with a proactive, “get-it-done” mentality
• Experience with Salesforce, LinkedIn Sales Navigator, or similar tools is a plus

Our benefits package includes:

• Toronto: 

  • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and equity 
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Conveniently located close to transit
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture 
  
  

  Vancouver:

  • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and equity 
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Dog-friendly office
  • Conveniently located close to transit
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $112,000 - $140,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $40,000 CAD annually. 

Expected Total Compensation: $155,000 - $180,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

This hybrid opportunity can be based out of our Toronto, Vancouver, or Plano office. Qualified candidates who reside outside of reach of office may be eligible for US-Remote or Canada-Remote consideration.

About the Alliance Manager Opportunity

We are building a world-class Alliances organization and are looking for a team member who can help us expand Tipalti’s footprint across the next generation of ERP and financial management platforms.

We are seeking a highly motivated and curious Alliance Manager  to support the growth of our ERP partner ecosystem. This role will focus on identifying, researching, and initiating relationships with emerging ERP platforms and ERP-adjacent technologies across North America and global markets.

The ideal candidate is deeply interested in the ERP and financial technology landscape, stays close to emerging trends (including AI-native ERPs), and thrives in a research-driven, outbound environment. Through grit, attention to detail, and a builder mindset, you will help Tipalti identify and engage the platforms that will define the future of financial operations.

This role is critical to expanding Tipalti’s ecosystem by creating pipeline for future partnerships and enabling our Alliances team to move faster on high-potential opportunities.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Ecosystem Identification & Market Development

• Identify and research emerging ERP, accounting, and financial management platforms, with a focus on AI-native, vertical, and international ERPs
• Build and maintain a robust pipeline of prospective ERP and ERP-adjacent partners aligned to Tipalti’s Ideal Partner Profile
• Continuously monitor market trends, funding activity, and product innovation across the ERP landscape

Outbound Partner Development

• Initiate outbound engagement with prospective partners, including founders, product leaders, and partnerships stakeholders
• Craft thoughtful, personalized outreach that clearly articulates Tipalti’s value within ERP ecosystems
• Establish early-stage relationships and position Tipalti as a strategic partner for embedded financial operations

Pipeline Creation & Qualification

• Qualify prospective partners based on strategic fit, technical alignment, and growth potential
• Generate and manage a pipeline of new ERP partnership opportunities for Alliance Managers
• Document research, outreach, and engagement activity within Salesforce and internal systems
• Support early discovery conversations and help shape initial partner strategy
• Provide structured insights on target partners, including product capabilities, ICP alignment, and ecosystem positioning

Ecosystem Intelligence & Feedback

• • Deliver insights to internal stakeholders on ERP market trends, competitive landscape, and emerging opportunities
  • Provide feedback to Product, Marketing, and Partnerships teams on integration opportunities and ecosystem gaps
  • Help refine Tipalti’s Ideal Partner Profile and ecosystem expansion strategy

About you 

• 5+ years of experience in business development, partnerships, consulting, or market research within SaaS or fintech
• Strong interest in ERP, accounting, financial operations, or embedded fintech ecosystems
• Demonstrated ability to research markets, identify opportunities, and translate insights into action
• Excellent written and verbal communication skills, especially in outbound and executive-level messaging
• Highly organized with strong attention to detail and ability to manage multiple initiatives simultaneously
• Comfortable working in a fast-paced, ambiguous environment with a high degree of ownership
• Builder mindset with a proactive, “get-it-done” mentality
• Experience with Salesforce, LinkedIn Sales Navigator, or similar tools is a plus

Our benefits package includes:

•  

  • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and equity 
  • Matching RRSP/401K
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • 3 weeks of paid vacation
  • Free lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

  Anticipated Total Target Compensation for this role is $155,000 - $180,000 (salary range 112,000 - 140,000 + target variable compensation)

   

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Director of Product Management 

Join one of the hottest startups in the payments space. Tipalti is transforming painful, manual accounts payable processes with a global payment platform that automates the entire process of paying partners worldwide while enhancing the partner experience.

Our customers love us and our 99% customer satisfaction record is proof of that. We help some of the world's hottest companies such as Amazon, GoDaddy, Twitter, and hundreds of others grow and scale their operations more successfully. 

If you are a product manager leader, looking for a fast-paced, dynamic, get-stuff-done, where you have the opportunity to make a difference and play a critical part in growing Tipalti  product and revenue  - we would love to talk with you

As a Director of Product Management, you will be responsible for:

• Inspire, lead, and develop a team of 3 product managers.
• Lead a product line: Define and develop a product roadmap for the Payments domain that represents key deliverables, customer needs, and market direction; track execution and manage sprint scoping.
• Work closely with the development team in Israel, as well as with the entire product team
• Be the domain expert, mastering both the customer needs and the product capabilities.
• Engage with executive stakeholders to identify needs and map them to the overall product roadmap.

About you:

• 6-8 years track record as a successful product manager for a web-based SaaS B2B product.
• 3+ years of direct management of product managers
• Proven Leadership capabilities and mentorship skills
• Experience from a startup company.
• Business orientation.
• Experience in leading a mobile product - an advantage.
• Excellent written and spoken communication skills in English.
• Ability to multi-task with multiple priorities and tight time frames.
• Thoroughness and attention to detail.
• Excellent interpersonal skills.
• An initiator and a pusher. Has the urge and ability to make things happen and solve practical problems in a dynamic environment
• Software Engineering background - an advantage.
• Relevant academic degree.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

About Our Tel Aviv Offices:

Hybrid Work Model - Tipalti offers a hybrid work model, with two days per week working from home and three days per week from our beautiful offices in North Tel Aviv.

Shuttle Services - Shuttle services are available from the nearest train station and across Tel Aviv to the office.

Parking - Parking is available for all employees.

Snacks & Treats - Enjoy a selection of snacks and treats available on every floor.

#IL-hybrid

The Senior Sales Enablement Partner, Alliances is a strategic architect of partner success, dedicated to empowering Tipalti’s ecosystem of referral, integration, and channel partners. You’ll ensure our partners are equipped to identify, position, and co-sell Tipalti’s solutions, while also enabling our internal Alliance teams to manage those relationships effectively.

By bridging the gap between Tipalti’s internal product knowledge and our partners’ go-to-market strategies, you’ll drive partner ramp-up times and long-term ecosystem growth. You are a builder with a proven track record in creating partner onboarding programs, ongoing certification pathways, and maintaining partner hubs that serve as a single source of truth for our global network.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

In this role, you’ll be responsible for:

• Acting as a strategic advisor to Alliances leadership by creating, owning, and executing on the Alliances enablement roadmap.
• Architecting a partner onboarding journey that sets new referral, integration, and channel partners up for success when they begin working with us.
• Leading an internal onboarding program for new Alliance Managers, enabling them to speak to Tipalti’s product suite and the nuances of our global partner ecosystem.
• Scaling a partner hub alongside Partner Marketing and Sales Operations, that serves as the central repository for playbooks, co-branded collateral, and certification modules.
• Scoping, designing, and developing ongoing training content that translates Tipalti’s product capabilities into clear value propositions for all partner types.
• Driving cross-functional collaboration and orchestrating the rollout of product launches and marketing campaigns to ensure Alliance Managers are positioned to lead new offerings, incentives, and events.
• Empowering Alliance Managers as strategic consultants to their partners by providing them with the appropriate frameworks and storytelling tools to generate leads and revenue.
• Creating standardized playbooks that enable internal GTM & GTB teams to navigate co-selling motions with Alliances.
• Establishing and managing partner certification pathways to ensure a consistent standard of product knowledge and positioning across the ecosystem.
• Partnering with Alliances, GTM leadership, and Sales Enablement to build playbooks that clearly outline to the field how to work with our different types of partners effectively.
• Own the broader partner enablement strategy to drive partner-led and partner-influenced revenue
• Analyzing and leveraging quantifiable insights and partner feedback to make data-driven decisions around the content and delivery of training programs.
• Operating as a self-led, visionary contributor who is results-oriented and thrives in a high-growth, fast-paced environment.
• Perform other duties as assigned.

About you

• 8+ years of sales enablement or related experience, with a proven track record specifically supporting Alliances, Channel, or Partner organizations.
• Direct experience as an Alliance Manager, Account Executive, or Solutions Consultant within a SaaS or consumption-based environment is highly preferred.
• Expert facilitator with excellent written and verbal communication skills, capable of delivering engaging training in live, virtual, and asynchronous formats.
• Relationship builder who can navigate a multi-stakeholder environment and build trust with both internal teams and external partners.
• Familiarity with our tech stack or similar solutions, such as Salesforce, Crossbeam, Mindmatrix, etc.
• Strategic planner with experience developing quarterly enablement roadmaps and training calendars that align with global alliance goals.
• Adaptable and results-driven, thriving in the fast-paced environment of a rapidly scaling company.
• Previous accounting or finance experience is a plus, but not required.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Sales at Tipalti

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy. 

Base Salary Range: $105,000 - $132,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $126,500 - $148,500 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

The Senior Sales Enablement Partner, Alliances is a strategic architect of partner success, dedicated to empowering Tipalti’s ecosystem of referral, integration, and channel partners. You’ll ensure our partners are equipped to identify, position, and co-sell Tipalti’s solutions, while also enabling our internal Alliance teams to manage those relationships effectively.

By bridging the gap between Tipalti’s internal product knowledge and our partners’ go-to-market strategies, you’ll drive partner ramp-up times and long-term ecosystem growth. You are a builder with a proven track record in creating partner onboarding programs, ongoing certification pathways, and maintaining partner hubs that serve as a single source of truth for our global network.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

In this role, you’ll be responsible for:

• Acting as a strategic advisor to Alliances leadership by creating, owning, and executing on the Alliances enablement roadmap.
• Architecting a partner onboarding journey that sets new referral, integration, and channel partners up for success when they begin working with us.
• Leading an internal onboarding program for new Alliance Managers, enabling them to speak to Tipalti’s product suite and the nuances of our global partner ecosystem.
• Scaling a partner hub alongside Partner Marketing and Sales Operations, that serves as the central repository for playbooks, co-branded collateral, and certification modules.
• Scoping, designing, and developing ongoing training content that translates Tipalti’s product capabilities into clear value propositions for all partner types.
• Driving cross-functional collaboration and orchestrating the rollout of product launches and marketing campaigns to ensure Alliance Managers are positioned to lead new offerings, incentives, and events.
• Empowering Alliance Managers as strategic consultants to their partners by providing them with the appropriate frameworks and storytelling tools to generate leads and revenue.
• Creating standardized playbooks that enable internal GTM & GTB teams to navigate co-selling motions with Alliances.
• Establishing and managing partner certification pathways to ensure a consistent standard of product knowledge and positioning across the ecosystem.
• Partnering with Alliances, GTM leadership, and Sales Enablement to build playbooks that clearly outline to the field how to work with our different types of partners effectively.
• Own the broader partner enablement strategy to drive partner-led and partner-influenced revenue
• Analyzing and leveraging quantifiable insights and partner feedback to make data-driven decisions around the content and delivery of training programs.
• Operating as a self-led, visionary contributor who is results-oriented and thrives in a high-growth, fast-paced environment.
• Perform other duties as assigned.

About you

• 8+ years of sales enablement or related experience, with a proven track record specifically supporting Alliances, Channel, or Partner organizations.
• Direct experience as an Alliance Manager, Account Executive, or Solutions Consultant within a SaaS or consumption-based environment is highly preferred.
• Expert facilitator with excellent written and verbal communication skills, capable of delivering engaging training in live, virtual, and asynchronous formats.
• Relationship builder who can navigate a multi-stakeholder environment and build trust with both internal teams and external partners.
• Familiarity with our tech stack or similar solutions, such as Salesforce, Crossbeam, Mindmatrix, etc.
• Strategic planner with experience developing quarterly enablement roadmaps and training calendars that align with global alliance goals.
• Adaptable and results-driven, thriving in the fast-paced environment of a rapidly scaling company.
• Previous accounting or finance experience is a plus, but not required.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Sales at Tipalti

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy. 

Base Salary Range: $105,000 - $132,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $126,500 - $148,500 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

The Senior Solution Architect within Tipalti’s Professional Services organization is responsible for driving solution excellence, establishing integration architecture standards, and ensuring successful delivery outcomes for complex ERP integrations. This role owns the end-to-end solution design for non-prebuilt ERP use cases — defining integration patterns, ensuring technical scalability, and guiding PS delivery teams through implementation. You will work directly with customers, partners, Sales, Product, and Engineering to translate business requirements into robust, scalable architectures and serve as the technical authority and escalation point for complex solution scenarios.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own integration architecture for all non-prebuilt ERP use cases, defining patterns, standards, and approaches that scale across customer implementations.
• Analyze client requirements and solution constraints and convert them into solution blueprints, integration designs, data mapping models, and workflow patterns.
• Author and own technical SOW creation, including scope, solution boundaries, integration assumptions, and architectural guardrails for delivery teams.
• Develop solution documentation and reference architecture assets to ensure repeatability, consistency, and predictable delivery outcomes.
• Serve as a technical escalation point during delivery to unblock complex ERP integration challenges and support cross-functional resolution.
• Partner with Sales on high-impact solution reviews and late-stage escalations to remove blockers, de-risk delivery, and accelerate revenue realization.
• Conduct API payload validation and integration pattern testing to ensure technical feasibility and alignment before build.
• Collaborate with Product and Engineering to feed field learnings into integration strategy and prioritization (moderate emphasis).
• Mentor and guide Implementation Consultants and Integration Specialists, providing technical coaching, enablement sessions, and delivery pattern reinforcement.
• Represent ERP domain depth within PS, bringing thought leadership in integration architecture, security considerations, and AP automation patterns.

About you 

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

• 8+ years of experience designing and delivering ERP or financial system integrations within SaaS environments.
• Strong understanding of AP automation workflows, ERP data structures, integration design patterns, APIs, and middleware approaches.
• Proven experience writing SOWs, solution specifications, data mapping models, and technical architecture documentation.
• Ability to communicate complex technical solutions to both executive and technical audiences.
• Demonstrated track record driving delivery success and enabling scalable repeatable solutions across customer portfolios.

Our benefits package includes: 

• • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Conveniently located close to transit
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base pay rate for this position: $112,000-137,000. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

The Senior Solution Architect within Tipalti’s Professional Services organization is responsible for driving solution excellence, establishing integration architecture standards, and ensuring successful delivery outcomes for complex ERP integrations. This role owns the end-to-end solution design for non-prebuilt ERP use cases — defining integration patterns, ensuring technical scalability, and guiding PS delivery teams through implementation. You will work directly with customers, partners, Sales, Product, and Engineering to translate business requirements into robust, scalable architectures and serve as the technical authority and escalation point for complex solution scenarios.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own integration architecture for all non-prebuilt ERP use cases, defining patterns, standards, and approaches that scale across customer implementations.
• Analyze client requirements and solution constraints and convert them into solution blueprints, integration designs, data mapping models, and workflow patterns.
• Author and own technical SOW creation, including scope, solution boundaries, integration assumptions, and architectural guardrails for delivery teams.
• Develop solution documentation and reference architecture assets to ensure repeatability, consistency, and predictable delivery outcomes.
• Serve as a technical escalation point during delivery to unblock complex ERP integration challenges and support cross-functional resolution.
• Partner with Sales on high-impact solution reviews and late-stage escalations to remove blockers, de-risk delivery, and accelerate revenue realization.
• Conduct API payload validation and integration pattern testing to ensure technical feasibility and alignment before build.
• Collaborate with Product and Engineering to feed field learnings into integration strategy and prioritization (moderate emphasis).
• Mentor and guide Implementation Consultants and Integration Specialists, providing technical coaching, enablement sessions, and delivery pattern reinforcement.
• Represent ERP domain depth within PS, bringing thought leadership in integration architecture, security considerations, and AP automation patterns.

About you 

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

• 8+ years of experience designing and delivering ERP or financial system integrations within SaaS environments.
• Strong understanding of AP automation workflows, ERP data structures, integration design patterns, APIs, and middleware approaches.
• Proven experience writing SOWs, solution specifications, data mapping models, and technical architecture documentation.
• Ability to communicate complex technical solutions to both executive and technical audiences.
• Demonstrated track record driving delivery success and enabling scalable repeatable solutions across customer portfolios.

Our benefits package includes: 

• • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Dog-friendly office
  • Conveniently located close to transit
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Anticipated base pay rate for this position: $112,000-137,000. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

The Senior Solution Architect within Tipalti’s Professional Services organization is responsible for driving solution excellence, establishing integration architecture standards, and ensuring successful delivery outcomes for complex ERP integrations. This role owns the end-to-end solution design for non-prebuilt ERP use cases — defining integration patterns, ensuring technical scalability, and guiding PS delivery teams through implementation. You will work directly with customers, partners, Sales, Product, and Engineering to translate business requirements into robust, scalable architectures and serve as the technical authority and escalation point for complex solution scenarios.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own integration architecture for all non-prebuilt ERP use cases, defining patterns, standards, and approaches that scale across customer implementations.
• Analyze client requirements and solution constraints and convert them into solution blueprints, integration designs, data mapping models, and workflow patterns.
• Author and own technical SOW creation, including scope, solution boundaries, integration assumptions, and architectural guardrails for delivery teams.
• Develop solution documentation and reference architecture assets to ensure repeatability, consistency, and predictable delivery outcomes.
• Serve as a technical escalation point during delivery to unblock complex ERP integration challenges and support cross-functional resolution.
• Partner with Sales on high-impact solution reviews and late-stage escalations to remove blockers, de-risk delivery, and accelerate revenue realization.
• Conduct API payload validation and integration pattern testing to ensure technical feasibility and alignment before build.
• Collaborate with Product and Engineering to feed field learnings into integration strategy and prioritization (moderate emphasis).
• Mentor and guide Implementation Consultants and Integration Specialists, providing technical coaching, enablement sessions, and delivery pattern reinforcement.
• Represent ERP domain depth within PS, bringing thought leadership in integration architecture, security considerations, and AP automation patterns.

About you 

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

• 8+ years of experience designing and delivering ERP or financial system integrations within SaaS environments.
• Strong understanding of AP automation workflows, ERP data structures, integration design patterns, APIs, and middleware approaches.
• Proven experience writing SOWs, solution specifications, data mapping models, and technical architecture documentation.
• Ability to communicate complex technical solutions to both executive and technical audiences.
• Demonstrated track record driving delivery success and enabling scalable repeatable solutions across customer portfolios.

Our benefits package includes: 

• Hybrid working model that requires you to be in the Plano office on  Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

We are seeking a Data Analyst  to be the central data-driven operator for our analytics team. This role requires a strategic thinker who is fluent in data and can track the entire financial journey, from prospect identification and supplier enrollment to payment execution and revenue realization, providing a full-funnel view of our performance. The ideal candidate excels at synthesizing information across sales activity, operational throughput, and financial outcomes, crafting the cohesive narrative essential for strategic business growth

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 6,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

 Full-Funnel Visibility & Revenue Reporting

• End-to-End Performance Tracking & Reporting: Deliver monthly reporting that bridges the gap between teams.
• Forecasting & Revenue Analysis: Manage monthly revenue reporting and provide data-driven forecasting. Identify bottlenecks ("stuck" revenue) and predict future performance based on current pipeline velocity.
• Strategic Dashboards & Data Storytelling: Maintain high-visibility dashboards (Excel, Salesforce) and collaborate with the central Data Team to provide real-time snapshots of funnel health and financial KPIs. Go beyond reporting complex funnel data; analyze the numbers to explain the meaning and implications, synthesizing insights into polished, executive-level PowerPoint presentations.

Operational Execution & Process Optimization

• Workflow Management & Optimization: Support critical processes including supplier onboarding workflows, pipeline management, and non-standard client reward calculations. Evaluate existing workflows to identify manual bottlenecks (from opportunity identification through to final delivery); recommend and implement automations to streamline operational efficiencies and revenue throughput.
• Proactive Gap & Bottleneck Analysis: Identify operational lags—such as a lag in sales-to-enrollment handoffs—that are impacting revenue execution, and work with the relevant teams to design and implement solutions.
• AI/Automation Integration: Leverage AI tools (ChatGPT, Copilot, etc.) to expedite data preparation, automate routine reporting cycles, and enhance the speed of insight generation.

Data Integrity & System Administration

• Data Governance & Hygiene: Act as the "gatekeeper" for data hygiene, managing deduplication and routine audits to ensure high integrity of the external supplier and card client data sourced by the Card team so it remains the definitive source of truth.
• System Administration: Partner with platform owners to ensure Salesforce and project management tool configurations capture the data points necessary to track the full lifecycle of a Card client.
• Pre-Sale Analysis Support: Oversee the QA and delivery of custom opportunity analysis used during pre-sale discovery, ensuring the sales team has accurate, data-backed insights to win deals.

Prospect Surfacing & Opportunity Identification

• Opportunity Identification: Leverage internal and external datasets to identify and surface new prospective opportunities, providing the customer-facing teams with high-potential leads.

About you 

• Experience: 5+ years in Business Operations, Sales Operations, or Revenue Ops, specifically supporting a business unit with a complex sales-to-delivery lifecycle or related experience 
• Technical Tools: Advanced Excel/Google Sheets (forecasting models, macros, complex formulas) and Salesforce (reporting, funnel tracking, and dashboarding).
• Visualization: Experience partnering with data teams to deliver dashboards in Power BI, Tableau, or Sigma.
• Education: Bachelor’s degree in Business, Finance, Economics, or a related field.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $87,000 - $108,500 CAD annually.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Data Engineer

We're hiring a Data Engineer to join our growing team of analytics experts in order to help & lead the build-out of our data integration and pipeline processes, tools and platform.

The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up.

The right candidate must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data architecture to support our next generation of products and data initiatives.

In this role, you will be responsible for:

• Create ELT/Streaming processes and SQL queries to bring data to/from the data warehouse and other data sources.
• Establish scalable, efficient, automated processes for large-scale data analyses.
• Support the development of performance dashboards & data sets that will generate the right insight.
• Work with business owners and partners to build data sets that answer their specific business questions.
• Collaborates with analytics and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering data-driven decision-making across the organization.
• Works closely with all business units and engineering teams to develop a strategy for long-term data platform architecture.
• Own the data lake pipelines, maintenance, improvements and schema.

About you:

• BS or MS degree in Computer Science or a related technical field.
• 3-4 years of Python / Java development experience.
• 3-4 years of experience as a Data Engineer or in a similar role (BI developer).
• 3-4 years of direct experience with SQL (No-SQL is a plus), data modeling, data warehousing, and building ELT/ETL pipelines - MUST
• Experience working with cloud environments (AWS preferred) and big data technologies (EMR,EC2, S3 ) - DBT is an advantage.
• Experience working with Airflow - big advantage
• Experience working with Kubernetes - advantage
• Experience working with at least in one of the big data environments: Snowflake, Vertica, Hadoop (Impala/Hive), Redshift etc - MUST
• Experience working with Spark - advantage
• Exceptional troubleshooting and problem-solving abilities.
• Excellent verbal/written communication & data presentation skills.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

About Our Tel Aviv Offices:

Hybrid Work Model - Tipalti offers a hybrid work model, with two days per week working from home and three days per week from our beautiful offices in North Tel Aviv.

Shuttle Services - Shuttle services are available from the nearest train station and across Tel Aviv to the office.

Parking - Parking is available for all employees.

Snacks & Treats - Enjoy a selection of snacks and treats available on every floor.

#IL-hybrid

Staff Data Platform Engineer

We are looking for a Staff Data Platform Engineer to join our Engineering team and lead the evolution of our next-generation data platform. In this high-impact role, you will operate as a player-coach: you will be the technical visionary responsible for designing the ecosystem, while remaining deeply hands-on to implement scalable, secure, and intelligent solutions that power everything from operational reporting to advanced GenAI applications.

You will bridge the gap between complex business requirements and technical execution, advocating for a data-first culture. This role offers a clear growth path: while it currently starts as an individual contributor position, it has the potential to evolve into a leadership role.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

About the Role

• Architecture & Hands-on Execution: Design and actively build a comprehensive data platform. You will not just oversee infrastructure; you will write the core code and build tools that support diverse workloads—from operational reporting to complex analytical queries.
• Strategic & Technical Delivery: Partner with product managers to translate business objectives into technical strategies, then lead the engineering effort to deliver them.
• Technology Evaluation: Continuously evaluate, prototype, and select best-in-class technologies to future-proof our data stack.
• Technical Leadership & Mentorship: Act as a primary advocate for platform adoption. You will foster a community of practice around data engineering, mentoring senior and mid-level engineers to elevate the team's technical bar.
• Governance & Quality: Implement and automate robust frameworks for Data Discovery, Quality, and Governance, ensuring solutions are trustworthy and compliant with financial regulations.

About you

We are looking for a highly motivated Staff Data Platform Engineer with a strong sense of ownership, eager to tackle technical challenges in a high-throughput data processing environment.

• Experience: 8+ years of hands-on experience in Data Engineering and Architecture, with a track record of building and shipping platforms at scale.
• Experience with modern big data platforms such as Snowflake, Databricks, or similar technologies.
• Hands-on experience with Data infrastructure experience (Orchestration, scalability, reliability, and cloud architecture).
• Data Movement & Integration: Deep understanding of data movement strategies, including high-frequency batching, CDC, and real-time event streaming.
• Technical Depth: Deep understanding of database internals. High proficiency in Python and SQL. You can dive into code when necessary to solve complex issues.
• Modeling & Architecture: Strong know-how in dimensional modeling and schema design (relational and NoSQL), with proven experience implementing Data Warehouse or Lakehouse architectures.
• GenAI & RAG Expertise: You have practical experience architecting and building RAG (Retrieval-Augmented Generation) pipelines, with specific knowledge of Vector Databases, Embedding Models, and LLM Orchestration frameworks.
• Business Acumen: A strong ability to understand business objectives and translate them into technical strategies that drive tangible value.
• Leadership and Communication: As this is a central role in the product tech organisation, you will need a strong ability to influence engineering teams and drive consensus without direct authority. You must have excellent communication skills to explain complex architectural concepts to C-level stakeholders and non-technical partners.

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

About Our Tel Aviv Offices

Hybrid Work Model - Tipalti offers a hybrid work model, with two days per week working from home and three days per week from our beautiful offices in North Tel Aviv.

Shuttle Services - Shuttle services are available from the nearest train station and across Tel Aviv to the office.

Parking - Parking is available for all employees.

Snacks & Treats - Enjoy a selection of snacks and treats available on every floor.

#IL-hybrid

Position Summary

Tipalti is seeking a Senior Search & Technical SEO Manager to lead the technical and strategic foundation of organic growth across our global web presence.

This role focuses on building the frameworks that enable Tipalti to perform across traditional search engines, AI Overviews, and emerging answer engines such as ChatGPT, Perplexity, and other generative search platforms. The Senior SEO Manager will translate business priorities, product positioning, and market demand signals into scalable search strategies that strengthen Tipalti’s authority across high-intent financial operations categories including accounts payable automation, global payments, procurement, and ERP integrations. 

This role focuses on technical SEO strategy, product and pillar page optimization, site architecture, Generative Engine Optimization (GEO), and off-site authority building to ensure Tipalti’s website and content ecosystem are structured for maximum discoverability and inbound pipeline impact. Working closely with WebOps, corporate marketing, CRO, and agency partners, this strategic individual contributor will guide how Tipalti’s site structure, content ecosystem, and authority signals evolve to perform across modern search ecosystems.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Technical SEO & Site Architecture

• Develop and maintain the technical SEO roadmap supporting Tipalti’s global organic growth strategy.
• Identify opportunities to improve crawlability, indexing, internal linking frameworks, schema implementation, and site architecture.
• Conduct technical SEO audits to improve site health, page performance, and search accessibility.
• Partner with WebOps and engineering teams to guide implementation of technical SEO improvements.
• Ensure site structure supports scalable search journeys across high-intent product and solution categories.

Product & Pillar Strategy 

• Lead organic search strategy for revenue-driving product and pillar pages across core Tipalti categories.
• Translate keyword demand, paid search insights, and market signals into content hierarchy and pillar frameworks.
• Identify opportunities to strengthen internal linking and topical authority across product and solution pages.
• Partner with CRO teams to improve search-driven conversion pathways and user journeys.

Generative Engine Optimization (GEO) & AI Discovery 

• Develop strategies that improve Tipalti’s visibility across AI Overviews, answer engines, and generative search platforms.
• Define frameworks for Generative Engine Optimization (GEO) across Tipalti’s web ecosystem.
• Ensure site architecture and structured content support AI retrieval and machine-readable discovery.
• Guide schema and structured data strategies that strengthen entity recognition and knowledge graph signals.
• Monitor emerging AI search ecosystems and identify opportunities to strengthen Tipalti’s discoverability.

Authority Building & Off-Page SEO

• Develop strategies to strengthen Tipalti’s domain authority and trusted citations across the financial operations ecosystem.
• Identify opportunities to increase visibility across industry publications, SaaS directories, analyst reports, and trusted finance media.
• Partner with PR, agencies, and marketing teams to operationalize authority-building initiatives.
• Support backlink and citation strategies that strengthen both search rankings and AI discovery signals.

Cross-Channel Search Strategy

• Align organic search strategies with paid search insights and high-value demand signals.
• Partner with SEO content teams to ensure pillar and product pages are supported by optimized content ecosystems.
• Collaborate with WebOps, CRO, and marketing teams to prioritize initiatives that improve organic growth performance.

About you 

• 7+ years of experience in SEO, organic growth strategy, or web strategy, preferably within B2B SaaS or technology companies.
• Strong expertise in technical SEO, site architecture, crawlability, indexing, and search infrastructure.
• Experience developing and executing SEO strategies for product-led or B2B SaaS organizations, particularly across high-intent product and solution pages.
• Deep understanding of search intent, content architecture, topical authority, and internal linking frameworks that drive scalable organic growth.
• Proven ability to develop and influence SEO roadmaps and strategic initiatives aligned with broader marketing and demand generation goals.
• Experience managing or influencing SEO program budgets, including agencies, platforms, and growth initiatives.
• Experience working with WebOps, engineering, or development teams to guide implementation of technical SEO improvements across complex websites.
• Strong familiarity with JavaScript-based websites and modern rendering frameworks, including how search engines crawl, render, and index JS-driven content.
• Experience performing technical SEO audits, including analysis of crawl behavior, page performance, redirects, canonicalization, and structured data.
• Strong knowledge of schema and structured data strategies that improve machine readability, entity recognition, and search visibility.
• Familiarity with modern search ecosystems including AI Overviews, answer engines, and generative search platforms.
• Experience using SEO and analytics platforms such as Google Analytics, Google Search Console, Looker Studio, Ahrefs, SEMrush, Screaming Frog, and Sitebulb.
• Familiarity with AI visibility and discovery platforms such as Profound or similar tools used to track brand presence across AI-driven search ecosystems.
• Experience building or working with AI agents, AI-assisted workflows, or automation frameworks that support SEO research, competitive analysis, or discovery monitoring.
• Strong analytical mindset with the ability to translate search insights into site architecture improvements, pillar strategies, and scalable organic growth initiatives.
• Proven ability to work cross-functionally across marketing, WebOps, product, and analytics teams to drive search performance improvements.

Success Metrics

• Pipeline contribution from organic search
• Brand visibility within core business topics
• AI search and SERP feature visibility
• Domain authority and trusted citation growth 

Our benefits package includes:

• Remote working model 
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

#LI-Remote

Position Summary

Tipalti is seeking a Senior Search & Technical SEO Manager to lead the technical and strategic foundation of organic growth across our global web presence.

This role focuses on building the frameworks that enable Tipalti to perform across traditional search engines, AI Overviews, and emerging answer engines such as ChatGPT, Perplexity, and other generative search platforms. The Senior SEO Manager will translate business priorities, product positioning, and market demand signals into scalable search strategies that strengthen Tipalti’s authority across high-intent financial operations categories including accounts payable automation, global payments, procurement, and ERP integrations. 

This role focuses on technical SEO strategy, product and pillar page optimization, site architecture, Generative Engine Optimization (GEO), and off-site authority building to ensure Tipalti’s website and content ecosystem are structured for maximum discoverability and inbound pipeline impact. Working closely with WebOps, corporate marketing, CRO, and agency partners, this strategic individual contributor will guide how Tipalti’s site structure, content ecosystem, and authority signals evolve to perform across modern search ecosystems.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Technical SEO & Site Architecture

• Develop and maintain the technical SEO roadmap supporting Tipalti’s global organic growth strategy.
• Identify opportunities to improve crawlability, indexing, internal linking frameworks, schema implementation, and site architecture.
• Conduct technical SEO audits to improve site health, page performance, and search accessibility.
• Partner with WebOps and engineering teams to guide implementation of technical SEO improvements.
• Ensure site structure supports scalable search journeys across high-intent product and solution categories.

Product & Pillar Strategy 

• Lead organic search strategy for revenue-driving product and pillar pages across core Tipalti categories.
• Translate keyword demand, paid search insights, and market signals into content hierarchy and pillar frameworks.
• Identify opportunities to strengthen internal linking and topical authority across product and solution pages.
• Partner with CRO teams to improve search-driven conversion pathways and user journeys.

Generative Engine Optimization (GEO) & AI Discovery 

• Develop strategies that improve Tipalti’s visibility across AI Overviews, answer engines, and generative search platforms.
• Define frameworks for Generative Engine Optimization (GEO) across Tipalti’s web ecosystem.
• Ensure site architecture and structured content support AI retrieval and machine-readable discovery.
• Guide schema and structured data strategies that strengthen entity recognition and knowledge graph signals.
• Monitor emerging AI search ecosystems and identify opportunities to strengthen Tipalti’s discoverability.

Authority Building & Off-Page SEO

• Develop strategies to strengthen Tipalti’s domain authority and trusted citations across the financial operations ecosystem.
• Identify opportunities to increase visibility across industry publications, SaaS directories, analyst reports, and trusted finance media.
• Partner with PR, agencies, and marketing teams to operationalize authority-building initiatives.
• Support backlink and citation strategies that strengthen both search rankings and AI discovery signals.

Cross-Channel Search Strategy

• Align organic search strategies with paid search insights and high-value demand signals.
• Partner with SEO content teams to ensure pillar and product pages are supported by optimized content ecosystems.
• Collaborate with WebOps, CRO, and marketing teams to prioritize initiatives that improve organic growth performance.

About you 

• 7+ years of experience in SEO, organic growth strategy, or web strategy, preferably within B2B SaaS or technology companies.
• Strong expertise in technical SEO, site architecture, crawlability, indexing, and search infrastructure.
• Experience developing and executing SEO strategies for product-led or B2B SaaS organizations, particularly across high-intent product and solution pages.
• Deep understanding of search intent, content architecture, topical authority, and internal linking frameworks that drive scalable organic growth.
• Proven ability to develop and influence SEO roadmaps and strategic initiatives aligned with broader marketing and demand generation goals.
• Experience managing or influencing SEO program budgets, including agencies, platforms, and growth initiatives.
• Experience working with WebOps, engineering, or development teams to guide implementation of technical SEO improvements across complex websites.
• Strong familiarity with JavaScript-based websites and modern rendering frameworks, including how search engines crawl, render, and index JS-driven content.
• Experience performing technical SEO audits, including analysis of crawl behavior, page performance, redirects, canonicalization, and structured data.
• Strong knowledge of schema and structured data strategies that improve machine readability, entity recognition, and search visibility.
• Familiarity with modern search ecosystems including AI Overviews, answer engines, and generative search platforms.
• Experience using SEO and analytics platforms such as Google Analytics, Google Search Console, Looker Studio, Ahrefs, SEMrush, Screaming Frog, and Sitebulb.
• Familiarity with AI visibility and discovery platforms such as Profound or similar tools used to track brand presence across AI-driven search ecosystems.
• Experience building or working with AI agents, AI-assisted workflows, or automation frameworks that support SEO research, competitive analysis, or discovery monitoring.
• Strong analytical mindset with the ability to translate search insights into site architecture improvements, pillar strategies, and scalable organic growth initiatives.
• Proven ability to work cross-functionally across marketing, WebOps, product, and analytics teams to drive search performance improvements.

Success Metrics

• Pipeline contribution from organic search
• Brand visibility within core business topics
• AI search and SERP feature visibility
• Domain authority and trusted citation growth 

Our benefits package includes:

• Remote working model 
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

#LI-Remote

Customer Onboarding Manager

We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship!

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Who are Tipalti:

Tipalti is one of the most exciting fintechs in the world, our Series F funding raised $270 million - valuing us at over $8.3 billion.  We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

You will be responsible:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

About You

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience with implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Customer Support Engineer

We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.

Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

About you 

• Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
• Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail-oriented and well-organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem-solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
• Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Team Lead, Payment Operations

We are searching for a talented Payment Operations Team Lead who brings strong ownership, clarity, and execution. This role is about leading a team that runs critical daily operations smoothly, consistently, and with high standards!

You will be responsible for keeping operations on track, supporting your team, and ensuring we deliver accurate and timely payments every day.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Lead Daily Operations

• Own shift planning and ensure proper coverage across US business working hours
• Ensure tasks are completed on time and meet quality standards (SLAs)
• Monitor payments workflows and quickly address any delays or issues
• Ensure consistent delivery against quality and performance standards

Manage Communication & Escalations

• Act as the main point of contact for payment operation issues during US business working hours
• Own and drive resolution of high-priority escalations
• Communicate clearly with customers and internal stakeholders
• Provide timely updates to leadership on critical issues and progress
• Lead RCA preparation for major incidents
• Work in collaboration with Support, Customer Success, Risk, Product and Engineering teams

Drive Process Excellence

• Follow and reinforce standard operating procedures
• Identify recurring issues and drive improvements
• Maintain high standards of accuracy, compliance, and consistency

People Management

• Lead, mentor, and support team members, including onboarding and ongoing development
• Build a High-Performing Team Culture - Drive team engagement, motivation, and collaboration across shifts
• Develop Talent & Performance - Provide regular feedback, coaching, and performance evaluations. Identify skill gaps and create development plans for team members

About you 

• Proven experience leading a team (payment ops, operations, fintech, or similar)
• Experience managing SLAs, escalations, and daily operational workflows
• Experience working with CRM and ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Ability to handle high-pressure situations and make decisions quickly
• Strong communication skills, including simplifying complex issues
• Availability to support critical incidents outside working hours when needed
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment
• Available to work from the Medellín office (hybrid)

Advantages:

• Experience or familiarity with payment operations or financial workflows (e.g., ACH, wires, reconciliation) is a strong advantage

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

The Solution Consultant (Pre-Sales) a product expert and key member of the sales team in presenting and championing Tipalti Mass Pay products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close.  This particular Solutions Consulting team works with customers and prospective customers in the following Digital industry sectors: AdTech, Gig Economy, Gaming, Affiliates & Influencer Networks, and E-commerce. 

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence 
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

About you 

• Undergraduate degree in finance, accounting or business, or equivalent experience
• Your background includes:
• 3 years’ related experience, preferably in a FinTech environment
• Experience with ERP systems, Accounts Payable, Digital Payments/Mass Pay, or other experience related to the the digital economies space- i.e.. compliance/ tax automation.
• Nice to have:  API experience and/or any coding/programming language skills 
• Your skills include the ability to:
• Gather moderately complex technical requirements and partner with the sales team to customize Tipalti products to address and solve customer challenges
• Develop and maintain a deep understanding of processes and product domain
• Build and deliver compelling value-driven presentations
• Build trusted relationships and partnerships with internal and external teams and individuals, and engage with all levels in an organization, from C-Level to front-line
• Thrive in a startup business environment
• • Results-oriented, with a focus on meeting sales targets
  • Sales focused and technical savvy
  • Professionalism, commitment, and initiative
  • Strong organizational skills
  • Excellent verbal and written communication skills

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $100,000 - $125,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $40,000 - $50,000 CAD annually. 

Expected Total Compensation: $140,000 - $175,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

The Solution Consultant (Pre-Sales) a product expert and key member of the sales team in presenting and championing Tipalti Mass Pay products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close.  This particular Solutions Consulting team works with customers and prospective customers in the following Digital industry sectors: AdTech, Gig Economy, Gaming, Affiliates & Influencer Networks, and E-commerce. 

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence 
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.

About you 

• Undergraduate degree in finance, accounting or business, or equivalent experience
• Your background includes:
• 3 years’ related experience, preferably in a FinTech environment
• Experience with ERP systems, Accounts Payable, Digital Payments/Mass Pay, or other experience related to the the digital economies space- i.e.. compliance/ tax automation.
• Nice to have:  API experience and/or any coding/programming language skills 
• Your skills include the ability to:
• Gather moderately complex technical requirements and partner with the sales team to customize Tipalti products to address and solve customer challenges
• Develop and maintain a deep understanding of processes and product domain
• Build and deliver compelling value-driven presentations
• Build trusted relationships and partnerships with internal and external teams and individuals, and engage with all levels in an organization, from C-Level to front-line
• Thrive in a startup business environment
• • Results-oriented, with a focus on meeting sales targets
  • Sales focused and technical savvy
  • Professionalism, commitment, and initiative
  • Strong organizational skills
  • Excellent verbal and written communication skills

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture
•  

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $100,000 - $125,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $40,000 - $50,000 CAD annually. 

Expected Total Compensation: $140,000 - $175,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Senior Technical Support Engineer

We are looking for a talented Senior Technical Support Engineer to step onto a fintech unicorn rocketship!

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Take full ownership of complex technical issues escalated by Onboarding, Customer Support, and Customer Success teams - covering root cause analysis, investigation, and clear resolution communication.
• Act as the voice of the customer internally, advocating for urgency and prioritization based on real business impact, and lead internal escalations with Engineering, Product, and Operations teams.
• Provide expert-level support on Accounts Payable, Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless resolution.
• Diagnose and resolve ERP-related technical issues, (e.g., NetSuite, SAP, BC, Acumatica, QuickBooks), including data mapping, API failures, sync inconsistencies, and financial object discrepancies (vendors, invoices, payments), with a focus on durable, well-documented fixes.
• Identifying systemic gaps, improving data flows, and partnering with Engineering and Product to implement long-term fixes.
• Manage sensitive, high-touch customer escalations with professionalism and care, including dedicated Slack channels with multiple stakeholders.
• Lead incident response for critical production issues, including executive-level communication, timeline management, frequent crucial updates, and post-incident root cause analysis (RCA).
• Conduct business impact assessments to prioritize issues effectively and communicate risk to internal stakeholders and leadership.
• Proactively identify emerging issues and trends before they escalate, contributing to systemic improvements and long-term system reliability.
• Own and continuously improve the team’s Confluence knowledge base - writing, maintaining, and expanding internal documentation as a subject matter expert.
• Champion knowledge-sharing practices across the team to reduce ramp time and improve consistency.
• Mentor other engineers, providing guidance on troubleshooting methodologies, and customer communication best practices.
• Identify and implement improvements in support workflows, monitoring, and tooling to increase efficiency and reduce time-to-resolution.

About you 

• Exensive experience in Technical Support, Product Support, or customer-facing technical roles, ideally within FinTech, SaaS, Financial Management, or Accounts Payable sectors.
• Proven experience working in a global company environment, collaborating across Engineering, Product, and Operations teams.
• Strong executive and management communication skills - comfortable presenting and escalating to senior stakeholders with clarity and confidence.
• Demonstrated ability to assess and articulate business impact of technical issues.
• Solid experience with relational databases and SQL; hands-on troubleshooting with MongoDB is a plus.
• Experience troubleshooting API integrations; familiarity with Postman, REST, and SOAP is an advantage.
• Familiarity with reading XML and JSON files.
• Experience managing Confluence documentation and/or other internal knowledge bases.
• Proven ability to manage high-touch customer relationships, including executive-level communication and multi-stakeholder Slack channels.
• Comfortable working across time zones in a remote or hybrid global setup, including coordination with teams in the U.S. and Israel.
• Adaptable to non-standard schedules, including occasional late-hour shifts.
• Self-directed, highly accountable, and a strong team player who makes those around them better.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Position Summary

You’ll operate as a senior individual contributor and the de facto technical lead across our marketing web properties—owning architecture direction, enforcing coding standards, driving performance excellence, and accelerating high-quality feature delivery. You’ll mentor and oversee contractors, elevate engineering practices, and ensure our WordPress + modern JavaScript stack remains fast, maintainable, and experimentation-ready.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Architecture Ownership: Evaluate, refactor, and evolve the WordPress/PHP and frontend JavaScript architecture to ensure scalability, maintainability, and performance across all marketing web properties.
• Coding Standards & Governance: Establish and document front-end/back-end standards (PHP, JS, HTML, CSS, performance, security basics); drive adoption through PR reviews and mentoring.
• Performance Optimization: Partner with WebOps to enhance site performance.
• Feature Delivery: Plan and implement new site features, embedding best practices for performance, accessibility, and maintainability in every release.
• Code Review & Quality: Maintain timely PR reviews, strengthen automated testing across unit, integration, and end-to-end levels, and ensure regressions are detected early through robust review and test practices.
• Technical Leadership: Provide direction, unblock issues, and ensure consistent output quality.
• Tech Debt Management: Systematically reduce technical debt by refactoring outdated templates, consolidating redundant scripts, and eliminating non-standard plugin dependencies to enhance platform stability and scalability.
• Analytics & Experimentation Enablement: Design, implement, and maintain robust tracking infrastructure and data layer taxonomy to support accurate analytics, event tagging, and A/B testing.

About you 

• 8+ years professional web development experience; 4+ years hands-on WordPress/PHP development at scale.
• Demonstrated lead-level influence (mentoring, establishing standards)
• Deep proficiency in PHP, modern JavaScript (ES6+), HTML5, and CSS3/SCSS, with a strong grasp of code architecture principles (Model-View-Controller). Skilled in asynchronous programming patterns and API integrations (REST/JSON).
• Proven record of improving page performance and Core Web Vitals on marketing or content-heavy sites.
• Testing mindset: comfortable with unit (PHPUnit), integration, and end-to-end (Playwright or similar) test strategies.
• Hands-on experience diagnosing and resolving cross-browser/front-end compatibility issues (Chrome, Safari, Firefox, Edge) and responsive layout bugs across major mobile viewports.
• Experience conducting rigorous code reviews and enforcing coding standards.
• Ability to coordinate and technically lead contractors (provide clear tasks, feedback, quality gates).
• Ability to context switch between architectural work and hands-on feature implementation.

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

Position Summary

You’ll operate as a senior individual contributor and the de facto technical lead across our marketing web properties—owning architecture direction, enforcing coding standards, driving performance excellence, and accelerating high-quality feature delivery. You’ll mentor and oversee contractors, elevate engineering practices, and ensure our WordPress + modern JavaScript stack remains fast, maintainable, and experimentation-ready.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Architecture Ownership: Evaluate, refactor, and evolve the WordPress/PHP and frontend JavaScript architecture to ensure scalability, maintainability, and performance across all marketing web properties.
• Coding Standards & Governance: Establish and document front-end/back-end standards (PHP, JS, HTML, CSS, performance, security basics); drive adoption through PR reviews and mentoring.
• Performance Optimization: Partner with WebOps to enhance site performance.
• Feature Delivery: Plan and implement new site features, embedding best practices for performance, accessibility, and maintainability in every release.
• Code Review & Quality: Maintain timely PR reviews, strengthen automated testing across unit, integration, and end-to-end levels, and ensure regressions are detected early through robust review and test practices.
• Technical Leadership: Provide direction, unblock issues, and ensure consistent output quality.
• Tech Debt Management: Systematically reduce technical debt by refactoring outdated templates, consolidating redundant scripts, and eliminating non-standard plugin dependencies to enhance platform stability and scalability.
• Analytics & Experimentation Enablement: Design, implement, and maintain robust tracking infrastructure and data layer taxonomy to support accurate analytics, event tagging, and A/B testing.

About you 

• 8+ years professional web development experience; 4+ years hands-on WordPress/PHP development at scale.
• Demonstrated lead-level influence (mentoring, establishing standards)
• Deep proficiency in PHP, modern JavaScript (ES6+), HTML5, and CSS3/SCSS, with a strong grasp of code architecture principles (Model-View-Controller). Skilled in asynchronous programming patterns and API integrations (REST/JSON).
• Proven record of improving page performance and Core Web Vitals on marketing or content-heavy sites.
• Testing mindset: comfortable with unit (PHPUnit), integration, and end-to-end (Playwright or similar) test strategies.
• Hands-on experience diagnosing and resolving cross-browser/front-end compatibility issues (Chrome, Safari, Firefox, Edge) and responsive layout bugs across major mobile viewports.
• Experience conducting rigorous code reviews and enforcing coding standards.
• Ability to coordinate and technically lead contractors (provide clear tasks, feedback, quality gates).
• Ability to context switch between architectural work and hands-on feature implementation.

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $96,000 - $120,000 CAD annually.

Bonus: Target bonus 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

Position Summary

You’ll operate as a senior individual contributor and the de facto technical lead across our marketing web properties—owning architecture direction, enforcing coding standards, driving performance excellence, and accelerating high-quality feature delivery. You’ll mentor and oversee contractors, elevate engineering practices, and ensure our WordPress + modern JavaScript stack remains fast, maintainable, and experimentation-ready.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Architecture Ownership: Evaluate, refactor, and evolve the WordPress/PHP and frontend JavaScript architecture to ensure scalability, maintainability, and performance across all marketing web properties.
• Coding Standards & Governance: Establish and document front-end/back-end standards (PHP, JS, HTML, CSS, performance, security basics); drive adoption through PR reviews and mentoring.
• Performance Optimization: Partner with WebOps to enhance site performance.
• Feature Delivery: Plan and implement new site features, embedding best practices for performance, accessibility, and maintainability in every release.
• Code Review & Quality: Maintain timely PR reviews, strengthen automated testing across unit, integration, and end-to-end levels, and ensure regressions are detected early through robust review and test practices.
• Technical Leadership: Provide direction, unblock issues, and ensure consistent output quality.
• Tech Debt Management: Systematically reduce technical debt by refactoring outdated templates, consolidating redundant scripts, and eliminating non-standard plugin dependencies to enhance platform stability and scalability.
• Analytics & Experimentation Enablement: Design, implement, and maintain robust tracking infrastructure and data layer taxonomy to support accurate analytics, event tagging, and A/B testing.

About you 

• 8+ years professional web development experience; 4+ years hands-on WordPress/PHP development at scale.
• Demonstrated lead-level influence (mentoring, establishing standards)
• Deep proficiency in PHP, modern JavaScript (ES6+), HTML5, and CSS3/SCSS, with a strong grasp of code architecture principles (Model-View-Controller). Skilled in asynchronous programming patterns and API integrations (REST/JSON).
• Proven record of improving page performance and Core Web Vitals on marketing or content-heavy sites.
• Testing mindset: comfortable with unit (PHPUnit), integration, and end-to-end (Playwright or similar) test strategies.
• Hands-on experience diagnosing and resolving cross-browser/front-end compatibility issues (Chrome, Safari, Firefox, Edge) and responsive layout bugs across major mobile viewports.
• Experience conducting rigorous code reviews and enforcing coding standards.
• Ability to coordinate and technically lead contractors (provide clear tasks, feedback, quality gates).
• Ability to context switch between architectural work and hands-on feature implementation.

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $96,000 - $120,000 CAD annually.

Bonus: Target bonus 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

We are looking for a Strategic Account Manager to further develop our relationships with existing customers. The Strategic Sales Account Manager will focus on prospecting into both our existing customer base and some net new to uncover pipeline, drive sales cycles and close business.  The Strategic Account Manager will develop, own and execute against account success plans. They will work closely with internal teams such as Solution Consultants, Customer Success, Implementation, Operations, Product to help ensure overall expansion.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own relationships with named accounts to develop and implement plans geared at both maximizing expansion opportunities across all Tipalti products and ensuring high bar of customer success
• Accurately maintain account and opportunity information within our internal CRM systems.
• Effectively leverage systems and tools to engage with customers, manage pipeline, track deal progress, etc and use data to inform and enable effective decisions
• Work strategically to understand the customer’s business and align to their business goals 
• Identify business challenges and create solutions using Tipalti services
• Build deep trusting relationships with decision makers and executives and ensure they are  appropriately engaged.
• Collaborate with cross-functional teams to develop and execute effective sales strategies.
• Continually identify and communicate customer knowledge gaps and opportunities for Tipalti products and services.

About you 

• 4+ years of experience in Software/SaaS or Financial Tech sales with a successful track record of consistent quota achievement.
• Undergraduate degree in business administration, finance, accounting or a related area, or equivalent.
• Previous experience selling to C Suite - Emerging Technologies, Digital Economy and Global Organizations strongly preferred.
• Problem solving capabilities, highly organized, and detail-oriented, strong time-management skills  
• Proactive, self-starting individual who can identify opportunities and run with it.
• Demonstrated ability to sell large scale solutions and achieve sales revenue targets through increased adoption and expanded use of technology in existing customer base.
• Skilled at fostering and leveraging strong working relationships with cross-functional teams to develop and execute customer success strategies.
• Driven to achieve aggressive goals combined with equal passion for customer success.
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with key client

Our benefits package includes: 

Vancouver: 

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $105,000 - $130,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $105,000 -$130,000 CAD annually. 

Expected Total Compensation: $210,000 - $260,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

We are looking for a Strategic Account Manager to further develop our relationships with existing customers. The Strategic Sales Account Manager will focus on prospecting into both our existing customer base and some net new to uncover pipeline, drive sales cycles and close business.  The Strategic Account Manager will develop, own and execute against account success plans. They will work closely with internal teams such as Solution Consultants, Customer Success, Implementation, Operations, Product to help ensure overall expansion.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own relationships with named accounts to develop and implement plans geared at both maximizing expansion opportunities across all Tipalti products and ensuring high bar of customer success
• Accurately maintain account and opportunity information within our internal CRM systems.
• Effectively leverage systems and tools to engage with customers, manage pipeline, track deal progress, etc and use data to inform and enable effective decisions
• Work strategically to understand the customer’s business and align to their business goals 
• Identify business challenges and create solutions using Tipalti services
• Build deep trusting relationships with decision makers and executives and ensure they are  appropriately engaged.
• Collaborate with cross-functional teams to develop and execute effective sales strategies.
• Continually identify and communicate customer knowledge gaps and opportunities for Tipalti products and services.

About you 

• 4+ years of experience in Software/SaaS or Financial Tech sales with a successful track record of consistent quota achievement.
• Undergraduate degree in business administration, finance, accounting or a related area, or equivalent.
• Previous experience selling to C Suite - Emerging Technologies, Digital Economy and Global Organizations strongly preferred.
• Problem solving capabilities, highly organized, and detail-oriented, strong time-management skills  
• Proactive, self-starting individual who can identify opportunities and run with it.
• Demonstrated ability to sell large scale solutions and achieve sales revenue targets through increased adoption and expanded use of technology in existing customer base.
• Skilled at fostering and leveraging strong working relationships with cross-functional teams to develop and execute customer success strategies.
• Driven to achieve aggressive goals combined with equal passion for customer success.
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with key client

Our benefits package includes: 

Toronto: 

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $105,000 - $130,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $105,000 -$130,000 CAD annually. 

Expected Total Compensation: $210,000 - $260,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As a Senior Digital Account Executive at Tipalti you will play a vital role in our dynamic sales team selling our SaaS Fintech solution. Your primary focus will be achieving revenue targets through outbound sales activity and inbound leads generated through the collaborative efforts of our exceptional SDRs, Marketing, and Alliance partners. 

To empower your success, we heavily invest in our sales organization, providing you with a state-of-the-art technology stack. Leveraging tools such as SalesForce, Outreach, ZoomInfo, 6Sense, LinkedIn Sales Navigator, Chorus, and Clari, you will engage prospects effectively. 

The role will be responsible for building strong relationships, and delivering tailored solutions that meet their unique needs. This position demands a proactive, results-driven approach, exceptional communication skills, and a deep understanding of our products or services.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

What You'll Do:

• Own the sales cycle - from the prospecting stage to deal close 
• Consistently achieve quota to ensure territory revenue and growth objective are met
• Strong understanding of the Tipalti product value and ability to communicate the business impact of our product offerings to key decision makers 
• Manage the sourcing of new opportunities by meeting activity metrics 
• Partner closely with internal teams to ensure customer needs are met
• Independently develop a comprehensive sales strategy using ROI tools and sales plan that ensures consistent achievement of goals over the short and long-term 

Years of Experience: 

4+ years of sales experience (with relevant Software, SaaS and/or Fintech experience)

Your skills include: 

• Proven ability to drive and close sales deals, with a deep understanding of the sales process, customer needs, and market trends.
• Proven track record of consistently exceeding sales quotas. 
• Strong interpersonal skills to establish and nurture relationships with clients, fostering long-term partnerships and client loyalty.
• Exceptional verbal and written communication skills, with the ability to articulate complex ideas and negotiate effectively with clients and internal teams.
• Proven ability to work collaboratively with cross-functional teams, including marketing, product development, and support, to achieve overall business objectives.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary plus equity
• RRSP Matching 
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 3 weeks of paid vacation
• Free lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Base Salary Range: $95,000 - $115,000 CAD annually.

Commission: This role includes the opportunity to earn commission pay. Commission entitlement is based on performance. Target commission is $95,000 -$115,000 CAD annually. 

Expected Total Compensation: $190,000 - $230,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Key Responsibilities:

1. Leadership and Team Management:
• Lead, mentor, and develop a high-performing Customer Onboarding team.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Set clear performance expectations and provide regular feedback and coaching to the team.
  
  
2. AI & Process Optimization:
• Identify, implement, and manage AI and automation technologies to accelerate time-to-go-live and increase onboarding efficiency.
• Utilize predictive modeling and AI-driven insights to proactively identify and resolve potential implementation risks and bottlenecks.
• Develop and implement best practices and methodologies, incorporating data from AI tools, to enhance project delivery and customer satisfaction.
• Establish and maintain governance frameworks for AI tool implementation, ensuring compliance, data integrity, and ethical use across all onboarding processes.
  
  
3. Capacity Planning and Data-Driven Resource Management:
• Develop and implement capacity planning processes to ensure the team can meet current and future demand.
• Leverage advanced analytics tools, including those driven by AI/ML, to monitor resource utilization, forecast project complexity, and adjust staffing levels for optimized efficiency and effectiveness.
• Collaborate with other departments to forecast and plan for upcoming projects and initiatives.
  
  
4. Customer Project Delivery & Engagement:
• Oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently.
• Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives.
• Act as an escalation point for project-related issues and work to resolve them promptly.
• Serve as a key executive partner to Product, Sales, and Engineering leadership to influence Tipalti's overall GTM strategy, product roadmap, and delivery scalability.

Qualifications:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred.
• 10+ years of progressive senior leadership experience in implementation and/or Customer Success, with a strong background in delivering customer projects at scale.
• Proven experience in ERPs and/or Fintech space.
• Demonstrated success in managing diverse teams and driving high performance and customer satisfaction levels.
• Strong understanding of data analytics, process automation, and the practical application of AI in a Customer Success or Onboarding environment.
• Excellent capacity planning and resource management abilities.
• Exceptional communication, escalation handling, and interpersonal skills.
• Ability to travel as needed to support operations and customer engagements.

The anticipated base pay rate for this position is 133,000-190,000 CAD annually. 

Bonus: Target bonus is 20% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $159,600 - $228,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 161,500-231,000 USD annually. 

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: 185,725 - 265,650 USD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Key Responsibilities:

1. Leadership and Team Management:
• Lead, mentor, and develop a high-performing Customer Onboarding team.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Set clear performance expectations and provide regular feedback and coaching to the team.
  
  
2. AI & Process Optimization:
• Identify, implement, and manage AI and automation technologies to accelerate time-to-go-live and increase onboarding efficiency.
• Utilize predictive modeling and AI-driven insights to proactively identify and resolve potential implementation risks and bottlenecks.
• Develop and implement best practices and methodologies, incorporating data from AI tools, to enhance project delivery and customer satisfaction.
• Establish and maintain governance frameworks for AI tool implementation, ensuring compliance, data integrity, and ethical use across all onboarding processes.
  
  
3. Capacity Planning and Data-Driven Resource Management:
• Develop and implement capacity planning processes to ensure the team can meet current and future demand.
• Leverage advanced analytics tools, including those driven by AI/ML, to monitor resource utilization, forecast project complexity, and adjust staffing levels for optimized efficiency and effectiveness.
• Collaborate with other departments to forecast and plan for upcoming projects and initiatives.
  
  
4. Customer Project Delivery & Engagement:
• Oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently.
• Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives.
• Act as an escalation point for project-related issues and work to resolve them promptly.
• Serve as a key executive partner to Product, Sales, and Engineering leadership to influence Tipalti's overall GTM strategy, product roadmap, and delivery scalability.

Qualifications:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred.
• 10+ years of progressive senior leadership experience in implementation and/or Customer Success, with a strong background in delivering customer projects at scale.
• Proven experience in ERPs and/or Fintech space.
• Demonstrated success in managing diverse teams and driving high performance and customer satisfaction levels.
• Strong understanding of data analytics, process automation, and the practical application of AI in a Customer Success or Onboarding environment.
• Excellent capacity planning and resource management abilities.
• Exceptional communication, escalation handling, and interpersonal skills.
• Ability to travel as needed to support operations and customer engagements.

The anticipated base pay rate for this position is 136,000-195,000 USD annually. 

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 147,000-210,000 USD annually. 

People Operations Analyst

We are looking for a talented People Operations Analyst to step onto a fintech unicorn rocketship!

People Operations Analyst will be part of Tipalti’s global People Operations team. Accountable for ensuring the smooth running of some of our core processes and procedures which are at the heart of the experience of our people and the success of our business.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In this role, you will be responsible for:

• End-to-end HR operational and administration of all People related processes, including all employee documentation, maintenance of employee files, systems updates, onboarding, local and international movements, offboarding, life cycle events, supporting payroll, benefits administration, providing references, processing invoices, and providing support to any other divisions within the HR organization.
• To provide an efficient and responsive People Operations service, acting as the first point of contact for all People Operations queries, and providing advice and guidance to managers and staff across Tipalti.
• Maintain data integrity on all HR & Payroll Systems, through timely recording and upkeep of information.
• Identify and resolve data inaccuracies and inadequacies to improve data integrity within HRIS.
• Undertake administrative tasks for the complete employee lifecycle, this will include but is not limited to logging absences, monitoring probation periods, managing all parental leave requests, creating and changing employee records
• Participate in both local and global People projects.
• Use in-depth knowledge of analyzing data to develop reports, templates, dashboards, score cards and metrics to:
  • Create and deliver the monthly HR Management Information report using a variety of bespoke systems
  • Provide bespoke data analysis and insights, measurement, and tracking methodologies for HR deliverables
  • Define reporting relating to employee data and statistics in response to stakeholder requests, ensuring on-time delivery

• Map, document, and maintain a library of People's operational processes

About you 

• Undergraduate degree in Human Resources, or equivalent experience.
• 1-2 years HR generalist/operations/coordination experience.
• 1-2 years of working knowledge and expertise in People Systems and/or HRIS.
• Excellent written, verbal, and interpersonal skills.
• Strong attention to detail.
• Results orientated.
• Good communicator.
• Advanced knowledge of MS Excel and reporting tools – MS PowerBI.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Business Intelligence Developer

We are looking for a Business Intelligence Developer who wants to step onto a fintech unicorn rocketship. As a BI Developer, you will have the opportunity to take ownership of meaningful, big-picture analytics projects and make an impact on the business.

Create compelling, clear, and powerful visualizations of our data that help us extract key insights. Use data to understand business patterns, trends & communicate with stakeholders. Develop solutions that will help move the business forward and enable better decisions to be made in less time. Develop KPI and company dashboards using SQL / Big data tools and visualize it!

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

In this role, you will be responsible for:

• Determine the right analytical approaches to solve key business problems
• Create reports, dashboards, ad hoc requests, forecasts, etc. utilizing our data warehouse and other sources of data
• Translate complex data into actionable insights, identify areas of optimization and growth
• Summarize findings and create data visualizations to explain, persuade, and provide recommendations to stakeholders.
• Effectively collaborate with product managers, data engineering, product analytics, marketers and sales teams across the organization
• Be a major part of the Semantic Layer (single source of truth) and self-service BI project

About you 

• Solid experience in a technical role as a BI Developer
• A self-learning, self-starter attitude with an enthusiasm to work in a fast-paced, team-oriented start-up environment
• Strong Data visualization and storytelling skills:
• daily interaction with data visualization tools (PowerBI)
• presentation and communication skills
• Solid data extraction and manipulation skills in SQL
• Experience from an online-tech company
• A passion for analytics and strong analytical skills
• Working with DWH / data engineering and continuous deployment
• Engaging with multiple stakeholders in various domains

Advantages:

• Experience with DBT, Snowflakeֿֿֿֿ, Python
• Experience in implementing a Semantic Layer 
• Experience in implementing a Self-service BI
• Experience implementing embedded analytics (customer-facing dashboards)
• Bachelor/Master's Degree in a related field

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Technical Support Team Lead

As a Technical Support Team Lead, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Mentor and support your team members, providing guidance on complex technical issues and designing onboarding processes for new hires. You'll be responsible for building and managing the team's shift schedule to ensure proper coverage.
• Oversee ticket assignments and prioritization to meet service-level agreements (SLAs). You'll handle escalations from the Operations team, management, and/or customers, ensuring prompt and effective resolution.
• Take ownership of customer-specific projects, coordinating with relevant stakeholders to drive them from start to finish. You'll work closely and report to global managers to ensure alignment across domains and support cross-team initiatives.
• Actively work on technical tickets and use your strong technical background to guide the team in troubleshooting complex cases.
• Engage directly with customers on high-priority issues and provide timely updates to leadership on progress and critical issues. You'll lead the preparation of RCA documents for major incidents, ensuring clear and timely communication.
• Proactively identify process gaps, propose solutions, and drive initiatives to improve efficiency and documentation.

About you 

• Hands-on experience in Support or Technical Support, or a related field.
• Proven leadership experience in a technical support or engineering team, preferably in a SaaS environment.
• Strong technical troubleshooting skills.
• Availability to assist with critical Sev 1 issues outside of standard working hours when needed.
• Excellent written and verbal communication skills in both English and Spanish.
• You are assertive, decisive, and confident, with the ability to perform under pressure and manage multiple escalations. You're also resilient and solution-oriented in challenging situations.
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment.
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
• Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team leader.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.