As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Why join Tipalti?

Tipalti is one of the world’s fastest growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

In this role, you will be responsible for:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues

About you

• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions

Bonus points if you have:

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on  Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

The Senior Solution Architect within Tipalti’s Professional Services organization is responsible for driving solution excellence, establishing integration architecture standards, and ensuring successful delivery outcomes for complex ERP integrations. This role owns the end-to-end solution design for non-prebuilt ERP use cases — defining integration patterns, ensuring technical scalability, and guiding PS delivery teams through implementation. You will work directly with customers, partners, Sales, Product, and Engineering to translate business requirements into robust, scalable architectures and serve as the technical authority and escalation point for complex solution scenarios.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own integration architecture for all non-prebuilt ERP use cases, defining patterns, standards, and approaches that scale across customer implementations.
• Analyze client requirements and solution constraints and convert them into solution blueprints, integration designs, data mapping models, and workflow patterns.
• Author and own technical SOW creation, including scope, solution boundaries, integration assumptions, and architectural guardrails for delivery teams.
• Develop solution documentation and reference architecture assets to ensure repeatability, consistency, and predictable delivery outcomes.
• Serve as a technical escalation point during delivery to unblock complex ERP integration challenges and support cross-functional resolution.
• Partner with Sales on high-impact solution reviews and late-stage escalations to remove blockers, de-risk delivery, and accelerate revenue realization.
• Conduct API payload validation and integration pattern testing to ensure technical feasibility and alignment before build.
• Collaborate with Product and Engineering to feed field learnings into integration strategy and prioritization (moderate emphasis).
• Mentor and guide Implementation Consultants and Integration Specialists, providing technical coaching, enablement sessions, and delivery pattern reinforcement.
• Represent ERP domain depth within PS, bringing thought leadership in integration architecture, security considerations, and AP automation patterns.

About you 

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

• 8+ years of experience designing and delivering ERP or financial system integrations within SaaS environments.
• Strong understanding of AP automation workflows, ERP data structures, integration design patterns, APIs, and middleware approaches.
• Proven experience writing SOWs, solution specifications, data mapping models, and technical architecture documentation.
• Ability to communicate complex technical solutions to both executive and technical audiences.
• Demonstrated track record driving delivery success and enabling scalable repeatable solutions across customer portfolios.

Our benefits package includes: 

• • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Conveniently located close to transit
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base pay rate for this position: $112,000-137,000. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

The Senior Solution Architect within Tipalti’s Professional Services organization is responsible for driving solution excellence, establishing integration architecture standards, and ensuring successful delivery outcomes for complex ERP integrations. This role owns the end-to-end solution design for non-prebuilt ERP use cases — defining integration patterns, ensuring technical scalability, and guiding PS delivery teams through implementation. You will work directly with customers, partners, Sales, Product, and Engineering to translate business requirements into robust, scalable architectures and serve as the technical authority and escalation point for complex solution scenarios.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own integration architecture for all non-prebuilt ERP use cases, defining patterns, standards, and approaches that scale across customer implementations.
• Analyze client requirements and solution constraints and convert them into solution blueprints, integration designs, data mapping models, and workflow patterns.
• Author and own technical SOW creation, including scope, solution boundaries, integration assumptions, and architectural guardrails for delivery teams.
• Develop solution documentation and reference architecture assets to ensure repeatability, consistency, and predictable delivery outcomes.
• Serve as a technical escalation point during delivery to unblock complex ERP integration challenges and support cross-functional resolution.
• Partner with Sales on high-impact solution reviews and late-stage escalations to remove blockers, de-risk delivery, and accelerate revenue realization.
• Conduct API payload validation and integration pattern testing to ensure technical feasibility and alignment before build.
• Collaborate with Product and Engineering to feed field learnings into integration strategy and prioritization (moderate emphasis).
• Mentor and guide Implementation Consultants and Integration Specialists, providing technical coaching, enablement sessions, and delivery pattern reinforcement.
• Represent ERP domain depth within PS, bringing thought leadership in integration architecture, security considerations, and AP automation patterns.

About you 

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

• 8+ years of experience designing and delivering ERP or financial system integrations within SaaS environments.
• Strong understanding of AP automation workflows, ERP data structures, integration design patterns, APIs, and middleware approaches.
• Proven experience writing SOWs, solution specifications, data mapping models, and technical architecture documentation.
• Ability to communicate complex technical solutions to both executive and technical audiences.
• Demonstrated track record driving delivery success and enabling scalable repeatable solutions across customer portfolios.

Our benefits package includes: 

• • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Dog-friendly office
  • Conveniently located close to transit
  • Phone/internet allowance 
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Anticipated base pay rate for this position: $112,000-137,000. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

The Senior Solution Architect within Tipalti’s Professional Services organization is responsible for driving solution excellence, establishing integration architecture standards, and ensuring successful delivery outcomes for complex ERP integrations. This role owns the end-to-end solution design for non-prebuilt ERP use cases — defining integration patterns, ensuring technical scalability, and guiding PS delivery teams through implementation. You will work directly with customers, partners, Sales, Product, and Engineering to translate business requirements into robust, scalable architectures and serve as the technical authority and escalation point for complex solution scenarios.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Own integration architecture for all non-prebuilt ERP use cases, defining patterns, standards, and approaches that scale across customer implementations.
• Analyze client requirements and solution constraints and convert them into solution blueprints, integration designs, data mapping models, and workflow patterns.
• Author and own technical SOW creation, including scope, solution boundaries, integration assumptions, and architectural guardrails for delivery teams.
• Develop solution documentation and reference architecture assets to ensure repeatability, consistency, and predictable delivery outcomes.
• Serve as a technical escalation point during delivery to unblock complex ERP integration challenges and support cross-functional resolution.
• Partner with Sales on high-impact solution reviews and late-stage escalations to remove blockers, de-risk delivery, and accelerate revenue realization.
• Conduct API payload validation and integration pattern testing to ensure technical feasibility and alignment before build.
• Collaborate with Product and Engineering to feed field learnings into integration strategy and prioritization (moderate emphasis).
• Mentor and guide Implementation Consultants and Integration Specialists, providing technical coaching, enablement sessions, and delivery pattern reinforcement.
• Represent ERP domain depth within PS, bringing thought leadership in integration architecture, security considerations, and AP automation patterns.

About you 

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

• 8+ years of experience designing and delivering ERP or financial system integrations within SaaS environments.
• Strong understanding of AP automation workflows, ERP data structures, integration design patterns, APIs, and middleware approaches.
• Proven experience writing SOWs, solution specifications, data mapping models, and technical architecture documentation.
• Ability to communicate complex technical solutions to both executive and technical audiences.
• Demonstrated track record driving delivery success and enabling scalable repeatable solutions across customer portfolios.

Our benefits package includes: 

• Hybrid working model that requires you to be in the Plano office on  Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

Position Summary

You’ll operate as a senior individual contributor and the de facto technical lead across our marketing web properties—owning architecture direction, enforcing coding standards, driving performance excellence, and accelerating high-quality feature delivery. You’ll mentor and oversee contractors, elevate engineering practices, and ensure our WordPress + modern JavaScript stack remains fast, maintainable, and experimentation-ready.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Architecture Ownership: Evaluate, refactor, and evolve the WordPress/PHP and frontend JavaScript architecture to ensure scalability, maintainability, and performance across all marketing web properties.
• Coding Standards & Governance: Establish and document front-end/back-end standards (PHP, JS, HTML, CSS, performance, security basics); drive adoption through PR reviews and mentoring.
• Performance Optimization: Partner with WebOps to enhance site performance.
• Feature Delivery: Plan and implement new site features, embedding best practices for performance, accessibility, and maintainability in every release.
• Code Review & Quality: Maintain timely PR reviews, strengthen automated testing across unit, integration, and end-to-end levels, and ensure regressions are detected early through robust review and test practices.
• Technical Leadership: Provide direction, unblock issues, and ensure consistent output quality.
• Tech Debt Management: Systematically reduce technical debt by refactoring outdated templates, consolidating redundant scripts, and eliminating non-standard plugin dependencies to enhance platform stability and scalability.
• Analytics & Experimentation Enablement: Design, implement, and maintain robust tracking infrastructure and data layer taxonomy to support accurate analytics, event tagging, and A/B testing.

About you 

• 8+ years professional web development experience; 4+ years hands-on WordPress/PHP development at scale.
• Demonstrated lead-level influence (mentoring, establishing standards)
• Deep proficiency in PHP, modern JavaScript (ES6+), HTML5, and CSS3/SCSS, with a strong grasp of code architecture principles (Model-View-Controller). Skilled in asynchronous programming patterns and API integrations (REST/JSON).
• Proven record of improving page performance and Core Web Vitals on marketing or content-heavy sites.
• Testing mindset: comfortable with unit (PHPUnit), integration, and end-to-end (Playwright or similar) test strategies.
• Hands-on experience diagnosing and resolving cross-browser/front-end compatibility issues (Chrome, Safari, Firefox, Edge) and responsive layout bugs across major mobile viewports.
• Experience conducting rigorous code reviews and enforcing coding standards.
• Ability to coordinate and technically lead contractors (provide clear tasks, feedback, quality gates).
• Ability to context switch between architectural work and hands-on feature implementation.

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

Position Summary

You’ll operate as a senior individual contributor and the de facto technical lead across our marketing web properties—owning architecture direction, enforcing coding standards, driving performance excellence, and accelerating high-quality feature delivery. You’ll mentor and oversee contractors, elevate engineering practices, and ensure our WordPress + modern JavaScript stack remains fast, maintainable, and experimentation-ready.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Architecture Ownership: Evaluate, refactor, and evolve the WordPress/PHP and frontend JavaScript architecture to ensure scalability, maintainability, and performance across all marketing web properties.
• Coding Standards & Governance: Establish and document front-end/back-end standards (PHP, JS, HTML, CSS, performance, security basics); drive adoption through PR reviews and mentoring.
• Performance Optimization: Partner with WebOps to enhance site performance.
• Feature Delivery: Plan and implement new site features, embedding best practices for performance, accessibility, and maintainability in every release.
• Code Review & Quality: Maintain timely PR reviews, strengthen automated testing across unit, integration, and end-to-end levels, and ensure regressions are detected early through robust review and test practices.
• Technical Leadership: Provide direction, unblock issues, and ensure consistent output quality.
• Tech Debt Management: Systematically reduce technical debt by refactoring outdated templates, consolidating redundant scripts, and eliminating non-standard plugin dependencies to enhance platform stability and scalability.
• Analytics & Experimentation Enablement: Design, implement, and maintain robust tracking infrastructure and data layer taxonomy to support accurate analytics, event tagging, and A/B testing.

About you 

• 8+ years professional web development experience; 4+ years hands-on WordPress/PHP development at scale.
• Demonstrated lead-level influence (mentoring, establishing standards)
• Deep proficiency in PHP, modern JavaScript (ES6+), HTML5, and CSS3/SCSS, with a strong grasp of code architecture principles (Model-View-Controller). Skilled in asynchronous programming patterns and API integrations (REST/JSON).
• Proven record of improving page performance and Core Web Vitals on marketing or content-heavy sites.
• Testing mindset: comfortable with unit (PHPUnit), integration, and end-to-end (Playwright or similar) test strategies.
• Hands-on experience diagnosing and resolving cross-browser/front-end compatibility issues (Chrome, Safari, Firefox, Edge) and responsive layout bugs across major mobile viewports.
• Experience conducting rigorous code reviews and enforcing coding standards.
• Ability to coordinate and technically lead contractors (provide clear tasks, feedback, quality gates).
• Ability to context switch between architectural work and hands-on feature implementation.

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $96,000 - $120,000 CAD annually.

Bonus: Target bonus 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

Position Summary

You’ll operate as a senior individual contributor and the de facto technical lead across our marketing web properties—owning architecture direction, enforcing coding standards, driving performance excellence, and accelerating high-quality feature delivery. You’ll mentor and oversee contractors, elevate engineering practices, and ensure our WordPress + modern JavaScript stack remains fast, maintainable, and experimentation-ready.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Architecture Ownership: Evaluate, refactor, and evolve the WordPress/PHP and frontend JavaScript architecture to ensure scalability, maintainability, and performance across all marketing web properties.
• Coding Standards & Governance: Establish and document front-end/back-end standards (PHP, JS, HTML, CSS, performance, security basics); drive adoption through PR reviews and mentoring.
• Performance Optimization: Partner with WebOps to enhance site performance.
• Feature Delivery: Plan and implement new site features, embedding best practices for performance, accessibility, and maintainability in every release.
• Code Review & Quality: Maintain timely PR reviews, strengthen automated testing across unit, integration, and end-to-end levels, and ensure regressions are detected early through robust review and test practices.
• Technical Leadership: Provide direction, unblock issues, and ensure consistent output quality.
• Tech Debt Management: Systematically reduce technical debt by refactoring outdated templates, consolidating redundant scripts, and eliminating non-standard plugin dependencies to enhance platform stability and scalability.
• Analytics & Experimentation Enablement: Design, implement, and maintain robust tracking infrastructure and data layer taxonomy to support accurate analytics, event tagging, and A/B testing.

About you 

• 8+ years professional web development experience; 4+ years hands-on WordPress/PHP development at scale.
• Demonstrated lead-level influence (mentoring, establishing standards)
• Deep proficiency in PHP, modern JavaScript (ES6+), HTML5, and CSS3/SCSS, with a strong grasp of code architecture principles (Model-View-Controller). Skilled in asynchronous programming patterns and API integrations (REST/JSON).
• Proven record of improving page performance and Core Web Vitals on marketing or content-heavy sites.
• Testing mindset: comfortable with unit (PHPUnit), integration, and end-to-end (Playwright or similar) test strategies.
• Hands-on experience diagnosing and resolving cross-browser/front-end compatibility issues (Chrome, Safari, Firefox, Edge) and responsive layout bugs across major mobile viewports.
• Experience conducting rigorous code reviews and enforcing coding standards.
• Ability to coordinate and technically lead contractors (provide clear tasks, feedback, quality gates).
• Ability to context switch between architectural work and hands-on feature implementation.

Our benefits package includes:

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $96,000 - $120,000 CAD annually.

Bonus: Target bonus 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

Our tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

#LI-Hybrid

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Key Responsibilities:

1. Leadership and Team Management:
• Lead, mentor, and develop a high-performing Customer Onboarding team.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Set clear performance expectations and provide regular feedback and coaching to the team.
  
  
2. AI & Process Optimization:
• Identify, implement, and manage AI and automation technologies to accelerate time-to-go-live and increase onboarding efficiency.
• Utilize predictive modeling and AI-driven insights to proactively identify and resolve potential implementation risks and bottlenecks.
• Develop and implement best practices and methodologies, incorporating data from AI tools, to enhance project delivery and customer satisfaction.
• Establish and maintain governance frameworks for AI tool implementation, ensuring compliance, data integrity, and ethical use across all onboarding processes.
  
  
3. Capacity Planning and Data-Driven Resource Management:
• Develop and implement capacity planning processes to ensure the team can meet current and future demand.
• Leverage advanced analytics tools, including those driven by AI/ML, to monitor resource utilization, forecast project complexity, and adjust staffing levels for optimized efficiency and effectiveness.
• Collaborate with other departments to forecast and plan for upcoming projects and initiatives.
  
  
4. Customer Project Delivery & Engagement:
• Oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently.
• Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives.
• Act as an escalation point for project-related issues and work to resolve them promptly.
• Serve as a key executive partner to Product, Sales, and Engineering leadership to influence Tipalti's overall GTM strategy, product roadmap, and delivery scalability.

Qualifications:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred.
• 10+ years of progressive senior leadership experience in implementation and/or Customer Success, with a strong background in delivering customer projects at scale.
• Proven experience in ERPs and/or Fintech space.
• Demonstrated success in managing diverse teams and driving high performance and customer satisfaction levels.
• Strong understanding of data analytics, process automation, and the practical application of AI in a Customer Success or Onboarding environment.
• Excellent capacity planning and resource management abilities.
• Exceptional communication, escalation handling, and interpersonal skills.
• Ability to travel as needed to support operations and customer engagements.

The anticipated base pay rate for this position is 133,000-190,000 CAD annually. 

Bonus: Target bonus is 20% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $159,600 - $228,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 161,500-231,000 USD annually. 

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: 185,725 - 265,650 USD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Key Responsibilities:

1. Leadership and Team Management:
• Lead, mentor, and develop a high-performing Customer Onboarding team.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Set clear performance expectations and provide regular feedback and coaching to the team.
  
  
2. AI & Process Optimization:
• Identify, implement, and manage AI and automation technologies to accelerate time-to-go-live and increase onboarding efficiency.
• Utilize predictive modeling and AI-driven insights to proactively identify and resolve potential implementation risks and bottlenecks.
• Develop and implement best practices and methodologies, incorporating data from AI tools, to enhance project delivery and customer satisfaction.
• Establish and maintain governance frameworks for AI tool implementation, ensuring compliance, data integrity, and ethical use across all onboarding processes.
  
  
3. Capacity Planning and Data-Driven Resource Management:
• Develop and implement capacity planning processes to ensure the team can meet current and future demand.
• Leverage advanced analytics tools, including those driven by AI/ML, to monitor resource utilization, forecast project complexity, and adjust staffing levels for optimized efficiency and effectiveness.
• Collaborate with other departments to forecast and plan for upcoming projects and initiatives.
  
  
4. Customer Project Delivery & Engagement:
• Oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently.
• Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives.
• Act as an escalation point for project-related issues and work to resolve them promptly.
• Serve as a key executive partner to Product, Sales, and Engineering leadership to influence Tipalti's overall GTM strategy, product roadmap, and delivery scalability.

Qualifications:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred.
• 10+ years of progressive senior leadership experience in implementation and/or Customer Success, with a strong background in delivering customer projects at scale.
• Proven experience in ERPs and/or Fintech space.
• Demonstrated success in managing diverse teams and driving high performance and customer satisfaction levels.
• Strong understanding of data analytics, process automation, and the practical application of AI in a Customer Success or Onboarding environment.
• Excellent capacity planning and resource management abilities.
• Exceptional communication, escalation handling, and interpersonal skills.
• Ability to travel as needed to support operations and customer engagements.

The anticipated base pay rate for this position is 136,000-195,000 USD annually. 

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 147,000-210,000 USD annually.