Customer Onboarding Manager

We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship!

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Who are Tipalti:

Tipalti is one of the most exciting fintechs in the world, our Series F funding raised $270 million - valuing us at over $8.3 billion.  We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

You will be responsible:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

About You

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience with implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Customer Support Engineer

We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.

Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

About you 

• Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
• Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail-oriented and well-organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem-solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
• Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Team Lead, Payment Operations

We are searching for a talented Payment Operations Team Lead who brings strong ownership, clarity, and execution. This role is about leading a team that runs critical daily operations smoothly, consistently, and with high standards!

You will be responsible for keeping operations on track, supporting your team, and ensuring we deliver accurate and timely payments every day.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Lead Daily Operations

• Own shift planning and ensure proper coverage across US business working hours
• Ensure tasks are completed on time and meet quality standards (SLAs)
• Monitor payments workflows and quickly address any delays or issues
• Ensure consistent delivery against quality and performance standards

Manage Communication & Escalations

• Act as the main point of contact for payment operation issues during US business working hours
• Own and drive resolution of high-priority escalations
• Communicate clearly with customers and internal stakeholders
• Provide timely updates to leadership on critical issues and progress
• Lead RCA preparation for major incidents
• Work in collaboration with Support, Customer Success, Risk, Product and Engineering teams

Drive Process Excellence

• Follow and reinforce standard operating procedures
• Identify recurring issues and drive improvements
• Maintain high standards of accuracy, compliance, and consistency

People Management

• Lead, mentor, and support team members, including onboarding and ongoing development
• Build a High-Performing Team Culture - Drive team engagement, motivation, and collaboration across shifts
• Develop Talent & Performance - Provide regular feedback, coaching, and performance evaluations. Identify skill gaps and create development plans for team members

About you 

• Proven experience leading a team (payment ops, operations, fintech, or similar)
• Experience managing SLAs, escalations, and daily operational workflows
• Experience working with CRM and ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Ability to handle high-pressure situations and make decisions quickly
• Strong communication skills, including simplifying complex issues
• Availability to support critical incidents outside working hours when needed
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment
• Available to work from the Medellín office (hybrid)

Advantages:

• Experience or familiarity with payment operations or financial workflows (e.g., ACH, wires, reconciliation) is a strong advantage

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Senior Technical Support Engineer

We are looking for a talented Senior Technical Support Engineer to step onto a fintech unicorn rocketship!

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Take full ownership of complex technical issues escalated by Onboarding, Customer Support, and Customer Success teams - covering root cause analysis, investigation, and clear resolution communication.
• Act as the voice of the customer internally, advocating for urgency and prioritization based on real business impact, and lead internal escalations with Engineering, Product, and Operations teams.
• Provide expert-level support on Accounts Payable, Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless resolution.
• Diagnose and resolve ERP-related technical issues, (e.g., NetSuite, SAP, BC, Acumatica, QuickBooks), including data mapping, API failures, sync inconsistencies, and financial object discrepancies (vendors, invoices, payments), with a focus on durable, well-documented fixes.
• Identifying systemic gaps, improving data flows, and partnering with Engineering and Product to implement long-term fixes.
• Manage sensitive, high-touch customer escalations with professionalism and care, including dedicated Slack channels with multiple stakeholders.
• Lead incident response for critical production issues, including executive-level communication, timeline management, frequent crucial updates, and post-incident root cause analysis (RCA).
• Conduct business impact assessments to prioritize issues effectively and communicate risk to internal stakeholders and leadership.
• Proactively identify emerging issues and trends before they escalate, contributing to systemic improvements and long-term system reliability.
• Own and continuously improve the team’s Confluence knowledge base - writing, maintaining, and expanding internal documentation as a subject matter expert.
• Champion knowledge-sharing practices across the team to reduce ramp time and improve consistency.
• Mentor other engineers, providing guidance on troubleshooting methodologies, and customer communication best practices.
• Identify and implement improvements in support workflows, monitoring, and tooling to increase efficiency and reduce time-to-resolution.

About you 

• Exensive experience in Technical Support, Product Support, or customer-facing technical roles, ideally within FinTech, SaaS, Financial Management, or Accounts Payable sectors.
• Proven experience working in a global company environment, collaborating across Engineering, Product, and Operations teams.
• Strong executive and management communication skills - comfortable presenting and escalating to senior stakeholders with clarity and confidence.
• Demonstrated ability to assess and articulate business impact of technical issues.
• Solid experience with relational databases and SQL; hands-on troubleshooting with MongoDB is a plus.
• Experience troubleshooting API integrations; familiarity with Postman, REST, and SOAP is an advantage.
• Familiarity with reading XML and JSON files.
• Experience managing Confluence documentation and/or other internal knowledge bases.
• Proven ability to manage high-touch customer relationships, including executive-level communication and multi-stakeholder Slack channels.
• Comfortable working across time zones in a remote or hybrid global setup, including coordination with teams in the U.S. and Israel.
• Adaptable to non-standard schedules, including occasional late-hour shifts.
• Self-directed, highly accountable, and a strong team player who makes those around them better.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

People Operations Analyst

We are looking for a talented People Operations Analyst to step onto a fintech unicorn rocketship!

People Operations Analyst will be part of Tipalti’s global People Operations team. Accountable for ensuring the smooth running of some of our core processes and procedures which are at the heart of the experience of our people and the success of our business.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In this role, you will be responsible for:

• End-to-end HR operational and administration of all People related processes, including all employee documentation, maintenance of employee files, systems updates, onboarding, local and international movements, offboarding, life cycle events, supporting payroll, benefits administration, providing references, processing invoices, and providing support to any other divisions within the HR organization.
• To provide an efficient and responsive People Operations service, acting as the first point of contact for all People Operations queries, and providing advice and guidance to managers and staff across Tipalti.
• Maintain data integrity on all HR & Payroll Systems, through timely recording and upkeep of information.
• Identify and resolve data inaccuracies and inadequacies to improve data integrity within HRIS.
• Undertake administrative tasks for the complete employee lifecycle, this will include but is not limited to logging absences, monitoring probation periods, managing all parental leave requests, creating and changing employee records
• Participate in both local and global People projects.
• Use in-depth knowledge of analyzing data to develop reports, templates, dashboards, score cards and metrics to:
  • Create and deliver the monthly HR Management Information report using a variety of bespoke systems
  • Provide bespoke data analysis and insights, measurement, and tracking methodologies for HR deliverables
  • Define reporting relating to employee data and statistics in response to stakeholder requests, ensuring on-time delivery

• Map, document, and maintain a library of People's operational processes

About you 

• Undergraduate degree in Human Resources, or equivalent experience.
• 1-2 years HR generalist/operations/coordination experience.
• 1-2 years of working knowledge and expertise in People Systems and/or HRIS.
• Excellent written, verbal, and interpersonal skills.
• Strong attention to detail.
• Results orientated.
• Good communicator.
• Advanced knowledge of MS Excel and reporting tools – MS PowerBI.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Technical Support Team Lead

As a Technical Support Team Lead, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Mentor and support your team members, providing guidance on complex technical issues and designing onboarding processes for new hires. You'll be responsible for building and managing the team's shift schedule to ensure proper coverage.
• Oversee ticket assignments and prioritization to meet service-level agreements (SLAs). You'll handle escalations from the Operations team, management, and/or customers, ensuring prompt and effective resolution.
• Take ownership of customer-specific projects, coordinating with relevant stakeholders to drive them from start to finish. You'll work closely and report to global managers to ensure alignment across domains and support cross-team initiatives.
• Actively work on technical tickets and use your strong technical background to guide the team in troubleshooting complex cases.
• Engage directly with customers on high-priority issues and provide timely updates to leadership on progress and critical issues. You'll lead the preparation of RCA documents for major incidents, ensuring clear and timely communication.
• Proactively identify process gaps, propose solutions, and drive initiatives to improve efficiency and documentation.

About you 

• Hands-on experience in Support or Technical Support, or a related field.
• Proven leadership experience in a technical support or engineering team, preferably in a SaaS environment.
• Strong technical troubleshooting skills.
• Availability to assist with critical Sev 1 issues outside of standard working hours when needed.
• Excellent written and verbal communication skills in both English and Spanish.
• You are assertive, decisive, and confident, with the ability to perform under pressure and manage multiple escalations. You're also resilient and solution-oriented in challenging situations.
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment.
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
• Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team leader.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.