Procurement Manager

Lantern is looking for a Procurement Manager to join our fast-growing team. This is a first-of-its-kind role at Lantern — the company’s first dedicated procurement hire — and an opportunity to build a procurement function from the ground up. This role is responsible for managing vendor relationships, sourcing goods and services, negotiating contracts, and ensuring cost-effective purchasing strategies that support business operations. This role will leverage modern AI tools (e.g., Claude) to enhance procurement efficiency, decision-making, and vendor management.

Location: Full-time Onsite | Dallas, TX | Open to Hybrid in Chicago, IL, New York, NY or Vancouver, BC with Travel to Dallas

Responsibilities:

• Proven ability to build procurement processes from scratch (vendor panels, contract registers, policy frameworks) without pre-existing infrastructure
• Source, evaluate, and select suppliers based on quality, cost, and reliability
• Negotiate pricing, terms, and contracts with vendors to achieve cost savings across 3+ categories: SaaS/technology, marketing/agency, professional services, facilities, or HR/benefits
• Manage purchase orders and ensure timely delivery of goods and services
• Monitor inventory levels and coordinate with internal teams to forecast needs
• Maintain vendor relationships and resolve any supply or performance issues
• Ensure compliance with company procurement policies and regulatory requirements
• Leverage AI tools (e.g., Claude) to analyze vendor proposals, summarize contracts, and extract key terms and risks
• Analyze market trends to identify cost-saving opportunities
• Track and report on procurement metrics, including cost savings and supplier performance
• Collaborate cross-functionally with finance, operations, and other stakeholders

Requirements:

• Education
  • Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field (or equivalent experience)
• Work experience
  • 2–5+ years of experience in procurement, purchasing, or supply chain roles
  • Experience with vendor negotiations and contract management
  • Familiarity with procurement software or ERP systems
• Skills
  • Strong negotiation and analytical skills
  • Excellent communication and relationship management abilities
  • High attention to detail and organizational skills
  • Experience using AI tools (e.g., Claude, ChatGPT, or similar) in a professional setting preferred
  • Proficiency in Microsoft Excel and procurement tools

Strong Candidates will:

• Act with urgency and ownership in managing procurement processes
• Demonstrate strong problem-solving skills and adaptability
• Build and maintain strong vendor and internal relationships
• Be highly organized and able to manage multiple priorities simultaneously
• Continuously seek process improvements and cost efficiencies
• Be an early adopter of AI tools and proactively integrate them into daily workflows

 Benefits

 #LI-MM1

#LifeAtLantern

Job Overview: 

The ONN serves as a dedicated clinical partner for members navigating a cancer diagnosis, providing personalized education, care coordination, and ongoing support throughout the treatment and survivorship journey.  

Location: 

Dallas, TX — hybrid position. Candidates must be Dallas area based with the ability to work in-house up to five days per week depending on business need. Remote days require a private, secure home workspace free from other employment, caregiving, or school obligations during working hours. 

Responsibilities: 

• Manage a full, active caseload of members with cancer diagnoses, providing individualized navigation, education, and clinical support from diagnosis through survivorship.
• Conduct comprehensive oncology intake assessments to establish member needs, goals, and care priorities.
• Educate members and families on diagnosis, treatment options, clinical pathways, and available resources using evidence-based, NCCN-aligned and ONCC-aligned guidance.
• Provide fluent, culturally competent oncology navigation support to Spanish-speaking members, conducting clinical calls in both English and Spanish.
• Coordinate multidisciplinary care by facilitating communication between members, treating providers, and the broader LCC team.
• Identify and address barriers to care including psychosocial, financial, and logistical needs; connect members with appropriate support resources.
• Complete accurate, timely documentation of all member interactions and clinical activities within Lantern's care management platform.
• Complete all outreach, follow-ups, and care coordination tasks within defined timeframes.
• Participate in call auditing processes and consistently apply feedback to maintain and improve quality of care delivery.
• Collaborate closely with the Lead ONN, LCSWs, Medical Records Specialists, Care Advocates, and cross-functional partners.
• Contribute to team meetings, case reviews, and quality improvement initiatives.
• Adhere to Lantern workflows, clinical protocols, and documentation standards at all times. 

Requirements: 

• Bachelor's degree in Nursing (BSN)
• Active RN license in a compact state with unencumbered ability to be licensed in all 50 states
• Minimum 3 years of oncology nursing experience
• Active ONCC certification in Oncology Nursing (OCN) with unencumbered ability to maintain certification throughout employment
• Fluent bilingual proficiency in English and Spanish, with demonstrated ability to conduct clinical conversations in both languages
• Proficiency in Microsoft Outlook and Microsoft Office Suite
• Familiarity with NCCN guidelines and ClinicalTrials.gov
• Ability to work independently in a hybrid environment; must be Dallas area based 

Strong Candidates Will: 

• Demonstrate strong clinical judgment and deep knowledge of oncology diagnosis, treatment, and survivorship care
• Communicate with empathy, cultural competence, and clinical precision in all member-facing interactions — in both English and Spanish
• Be detail-oriented and disciplined in documentation, follow-through, and quality standards
• Maintain a full, balanced caseload while meeting all productivity and quality expectations
• Thrive in a fast-paced, technology-enabled environment and adapt readily to frequent process changes
• Work effectively as part of a highly collaborative, multidisciplinary team
• Approach complex or ambiguous clinical situations with sound independent judgment
• Demonstrate a genuine commitment to equitable, member-centered care across a diverse oncology population 

 Benefits

Marketing Design Systems Specialist

Build and operationalize scalable, modular marketing design systems that reduce one-off creative work, increase production velocity, and empower our organization with tools and templates that drive enterprise brand consistency across all customer-facing channels. This role owns the infrastructure layer of marketing creative.

Location: Hybrid | Dallas, TX, USA | Open to Hybrid in NY, DC, Chicago and Vancouver 

This role is:

• Marketing systems architecture 
• Conversion-informed creative systemization
• Proactive creative operations infrastructure
• Production scalability leadership
• Brand champion

This role is not:

• Product design systems
• Pure brand concepting
• Reactive templatization
• A service desk

Responsibilities:

1. Direct Mail Systems

Create and maintain modular direct mail systems that support scalable production.

• Standardize postcard, self-mailer, letter, and insert formats
• Define locked layout zones (headline, proof, CTA, compliance) and discuss variable opportunities
• Build print-ready master files with bleed and production specs
• Establish vendor handoff standards
• Reduce custom layout creation to exception-only scenarios

2. Sales Enablement Systems

Develop a PowerPoint master system that supports enterprise growth.

• Component-based slide architecture
• Modular data visualization system
• Case study kit templates
• One-pager template kits
• Eliminate custom deck builds unless strategic

3. Landing Page Component Library

In partnership with demand generation and events teams:

• Build reusable conversion-optimized components
• Define layout rules and mobile-first guardrails
• Create documentation enabling this team to self-assemble pages
• Maintain alignment with performance data

4. Social Creative System

• Standardized paid and organic templates
• Repeatable ad variants
• Grid, typography, and motion systems and guardrails

5. Email Systems (Collaborative Ownership)

Work closely with internal teams to:

• Modularize ESP-native block systems (headers, content, CTAs, footers, legal variants)
• Define archetype templates (promo, nurture, newsletter, announcement)
• Create QA and performance checklist for campaigns
• Reduce one-off builds and drive scalability and performance optimization

6. Design System Governance & Creative Operations

• Maintain centralized Figma libraries and token governance
• Implement and own version control and release documentation
• Sunset outdated templates
• Provide internal training and enablement for template usage
• Conduct quality assurance on freelance and vendor outputs
• Continuously refine systems based on performance and operational feedback

Requirements:

• Familiarity with creative automation platforms (e.g., Bynder, Canva Enterprise, Aprimo, Figma variables & Dev Mode, templating engines, variable data merge tools)
• Advanced Figma systems architecture (tokens, variants, auto layout, scalable libraries, file governance)
• Strong grasp of CTA hierarchy and conversion psychology
• Advanced Adobe InDesign for print systems
• Fluency in direct mail production standards (bleeds, folds, USPS requirements, variable data)
• Deep understanding of ESP-native design constraints and modular block systems
• Working knowledge of HTML/CSS structure
• Advanced PowerPoint slide engineering

Strong Candidates will have experience in:

• Designing and operationalizing scalable marketing systems across multiple channels
• Socialize these systems to gain adoption and drive scaling success
• Translating conversion strategy into modular creative frameworks
• Building enterprise-ready template ecosystems (email, direct mail, social media, landing pages, sales enablement decks and one pagers)
• Reducing custom production work through system architecture
• Influencing stakeholders to adopt structured creative processes
• Implementing governance and QA frameworks

 Benefits

 

 #LI-MM1

#LifeAtLantern

 

*This is an individual contributor role *

As the Regional Territory Manager, you will be responsible for driving the growth and expansion of Lantern’s provider network, focusing on building relationships with surgeons, facilities, and ancillary healthcare providers across multiple regions. This role combines business development, contract negotiation, and relationship management to onboard top-quality providers into the network. 

Reporting to the VP of Network, you will lead the implementation of our go-to-market strategy to acquire high-value provider partners and secure competitive pricing for the most prevalent and costly episodic procedures. Your efforts will directly contribute to the growth and success of Lantern’s network expansion strategy. 

Location: Remote | USA | Travel Required

Responsibilities:

Identifying Opportunities

• Source new network growth opportunities; identify key players and generate interest in joining the network.
• Leverage existing relationships to uncover new opportunities
• Maintain and expand national prospects within the strategic area of focus for the company.
• Utilize Salesforce to track opportunity pipeline, monitor lead progression, and ensure timely follow-up and conversion.
• Analyze Salesforce data to identify trends, gaps, and areas for strategic outreach.

 Sign New Providers

• Negotiate contracts with a wide range of physicians, facilities, and ancillary provider groups.
• Perform effective presentations and discussions with prospective providers to secure their commitment.
• Work cross-functionally with corporate sales teams to address network needs and ensure alignment with member demand.
• Collaborate with internal departments to ensure seamless onboarding and integration of new providers.
• Maintain accurate and up-to-date records of provider engagement and contract status in Salesforce.
• Own your Salesforce pipeline for network development, ensuring data integrity and completeness across all stages.

Team Culture

• Model and foster a team-centered culture that rewards innovation, effort, and accountability.
• Work collaboratively with cross-functional teams to resolve complex issues and develop proactive solutions.
• Participate in internal projects and non-client related tasks to support broader company goals.
• Infuse team interactions with energy and positivity, contributing to a productive and supportive work environment.

 

Requirements:

• 3+ years in provider network development with expertise in working with large health systems, hospitals, ambulatory surgery centers, and/or physician practices.
• Proven experience in provider rate negotiation
• Strong background in the sales cycle, from lead sourcing to relationship-building and securing buy-in, with a focus on high-value provider partnerships.
• Excellent communication, negotiation, and presentation skills, with the ability to engage senior management and healthcare clinicians effectively.
• Ability to thrive in fast-paced environments, balancing multiple priorities, meeting deadlines, and adapting to changing demands.
• Willingness to travel 50% of the time and adeptness in using CRM tools and sales technology to track performance

 Preferred Qualifications:

• Sales Technology & CRM Proficiency: Skilled in using sales tools to manage relationships, track performance, and drive network growth.
• Service-Oriented: Demonstrates a generous, go-above-and-beyond approach in interactions with colleagues and stakeholders.
• Resourceful & Tenacious: Persistently pursues success with a creative and resilient mindset, turning challenges into opportunities.
• Relationship Builder: Fosters meaningful connections with others through curiosity, active listening, and insightful questioning.
• Urgency & Energy: Responds quickly to business needs, thriving in fast-paced environments while infusing engagement with high energy and a positive outlook.
• Proactive & Demonstrate GRIT: Continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals.

 

 Benefits

 

Data Operations, Sr. Manager

Reports to:  Director of Data 

JOB OVERVIEW  

We are seeking a hands-on, customer‑facing Data Operations Leader to oversee and mature our data operations function. This role combines technical depth with operational leadership—monitoring daily data workflows, working directly with healthcare clients, and partnering across Product, Analytics, Governance, and Engineering to deliver scalable, high‑quality data solutions. 

The ideal candidate is comfortable using SQL, python, spark, and orchestration tools to triage operational issues, dig into file-level details, and improve reliability through automation. This candidate has experience creating tools to improve data observability, and documentation, as well as demonstrated experience utilizing AI to improve operational efficiency. This person acts as a “player‑coach” and will need to balance hands-on technical work, coaching the Data Operations team, and working directly with internal stakeholders. 

 

Location: Dallas, TX - Hybrid schedule (3x in office per week)

 

Responsibilities:  

As the leader of the Data Operations Team: 

• Communication & Engagement 
  • Partner with internal teams and external clients to align on data formats, specifications, and integration requirements. Provide clear explanations of healthcare file logic and proactively communicate issues, timelines, and resolutions to reduce escalations. 
• Operational Ownership & Responsiveness 
  • Monitor daily data pipelines, alerts, and file transfers; triage and resolve issues quickly to maintain reliable operations. Take ownership of cross-functional issues, even when the root cause spans multiple teams, and ensure stakeholders are informed throughout. 
• Process Improvement & Automation 
  • Identify manual steps in file processing, validation, and monitoring and replace them with automated, scalable solutions using Databricks, Python, and Azure tooling. Drive initiatives that reduce operational overhead and improve self-service, including automated QA, schema validation, and observability enhancements. 
• Monitoring, Data Quality & Observability 
  • Implement and maintain robust monitoring to detect anomalies in inbound and outbound healthcare files, including 834/837 and flat file formats. Expand logging, alerting, and data quality frameworks to catch issues early and minimize client impact. 
• Technical Leadership 
  • Provide hands-on leadership and coaching with SQL, data pipelines, and healthcare data structures—including reviewing notebooks, debugging SQL, validating transformations, and guiding root-cause investigations. Collaborate with Engineering, Cloud Infrastructure, and Governance on scalable architecture and DevOps/Data DevOps best practices. 
• Team Leadership & Coordination 
  • Lead the Data Operations team through daily standups, clear prioritization, and coaching. Ensure runbooks, documentation, and onboarding materials are current, and support the team in resolving incidents and onboarding new data assets. 

 

Requirements: 

Education & Experience 

• Bachelor’s degree in Computer Science, Engineering, or a related field. 

• 5+ years of experience in SQL with the ability to write complex queries. 

• 3+ years of experience performing ETL and data engineering tasks. 

• 3+ years of experience with Big Data technologies such as Databricks, Python, and Data Lakes. 

Technical Skills 

• Proficiency in: 

• SQL 

• Azure Data Services (including Azure Data Factory) 

• Databricks 

• Python 

• Strong understanding of DevOps/Data DevOps concepts. 

• Experience with data observability tools and practices. 

• Familiarity with data quality frameworks and automation tools. 

Healthcare Domain Experience 

• Experience with healthcare EDI formats (834, 837, etc.) 

• Understanding of eligibility, claims, accumulators, and healthcare reporting concepts 

• Familiarity with PHI handling, HIPAA considerations, and governance practices 

Core Competencies 

• Ability to monitor, diagnose, and improve data observability and integrity  

• Capable of handling ad hoc data investigations and resolving complex issues  

• Strong documentation habits, including runbooks, specs, and process guides  

• Skilled at onboarding and validating new data feeds and assets  

• Strong analytical and problem-solving skills 

Soft Skills & Intrinsics 

• Excellent communicator—able to translate technical concepts for clients and internal partners  

• Strong cross-functional collaborator with Product, Analytics, Governance, Engineering, and Infrastructure  

• Adaptability to evolving business models and healthcare needs  

• Customer-first mindset with the ability to engage confidently on client calls 

 

Strong Candidates Will:  

• Have SQL/Python experience specific to healthcare data  

• Be comfortable acting as both an individual contributor and team leader (“player coach”)  

• Demonstrate experience improving operational reliability, automation, or observability  

• Value diversity, inclusion, and collaborative teamwork 

 

Benefits

 

Senior Sales Development Representative

Lantern is looking for a curious, coachable, and relentless Sales Development Representative with a growth mindset — someone hungry to learn, stretch, and make an impact. We’re seeking candidates with experience selling to HR and benefits leaders and a track record of consistently exceeding performance goals. You’ll help expand Lantern’s reach by connecting with decision-makers who care about improving care while reducing waste. In this high-impact role, you’ll partner closely with Marketing and Sales, operate with autonomy, and create conversations that unlock new revenue. You’ll join a team that consistently exceeds targets, gain exposure to seven- and eight-figure enterprise deals, and learn how complex organizations evaluate and buy. Along the way, you’ll work alongside some of the brightest minds in healthcare services, receiving mentorship, real-time feedback, and a fast track to becoming an exceptional seller and future leader.

Location: Remote | USA; New York highly preferred.
If in New York, ability to work hybrid in office.

 

About you:

• You are energized by purpose and want your work to make a meaningful difference in people’s lives.
• You are intellectually curious, asking “why” to uncover the heart of a prospect’s pain points.
• You thrive in a fast-paced environment and are motivated by goals, growth, and feedback.
• You are a skilled communicator — empathetic, concise, and able to tailor your message to your audience.
• You have experience selling to HR and benefits leaders and a track record of consistently exceeding quota.
• You know how to execute the full outbound motion, including email, cold calls, LinkedIn messages, personalized videos, and more.
• You are data-driven, using metrics to inform your strategy rather than just report on it.
• You love building something new and have a bias toward action.

Responsibilities:

• Drive top-of-funnel activity through outbound prospecting using calls, emails, social, video, and more to reach HR and benefits leaders at mid-size to large employers.
• Craft hyper-personalized outreach that aligns with employer goals, challenges, and existing benefit strategies.
• Qualify leads and set meetings for Account Executives by uncovering real business pain and identifying decision-makers.
• Partner cross-functionally with marketing, sales, and strategy teams to refine messaging and outreach strategies.
• Stay sharp on industry trends, the evolving benefits landscape, and how Lantern complements other vendors.
• Keep your pipeline and activity meticulously updated in Salesforce.
• Test, iterate, and share learnings because we believe the best SDRs are mini marketers and strategic thinkers.

Success looks like:

• Hitting and exceeding quarterly targets.
• Consistently delivering high-quality conversations that uncover real employer pain.
• Becoming a trusted voice for benefits leaders exploring better ways to manage specialty care.
• Demonstrating growth in sales acumen, industry knowledge, and prospecting creativity.

Qualifications:

Required:

• 2+ years of outbound sales or prospecting experience in a B2B environment
• Proven ability to generate pipeline through outbound channels including cold email, phone, LinkedIn, video, and more
• Comfortable using Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo
• Strong written and verbal communication skills with the ability to craft clear and compelling messages that resonate with busy buyers
• Data-driven mindset with a habit of tracking your own performance and iterating to improve
• Organized and detail-oriented with strong follow-up and time management skills
• Growth-oriented with a desire to learn, take feedback, and continuously level up

Preferred:

• Experience prospecting into HR, Benefits, or People teams
• Familiarity with healthcare, employee benefits, or HR tech
• Prior experience collaborating with marketing or demand generation teams
• Exposure to account-based selling or working from a defined target account list
• Interest in healthcare innovation and improving employee wellbeing
• Experience using AI tools to drive productivity and insights highly preferred

 

Strong Candidates Will:

• Personalize outreach using creativity, relevance, and insight instead of relying on generic templates
• Take full ownership of your pipeline and push through setbacks with a growth mindset
• Collaborate with Account Executives and marketing to turn opportunities into real conversations
• Bring fresh ideas to improve messaging, prospecting strategy, and team performance
• Thrive in a fast-moving environment where priorities shift and experimentation is encouraged
• Balance ambition with empathy to contribute to a high-performing and human-centered team

 

Benefits

 

Provider Success Manager (Territory Manager)

As a Provider Success Manager (Territory Manager), you’ll serve as the primary relationship owner and operational liaison for our valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day-to-day collaboration, issue resolution, and strategic alignment with our broader organizational goals. You’ll be the trusted face of our organization for providers, building strong partnerships that grow with us 

Reporting to Director of Network Success, your experience and success at healthcare startups, provider organizations, or consultancies have equipped you with a deep understanding of what it takes to build and maintain successful provider relationships. Now, you're eager to leverage your detail-oriented and highly organized skill set to tackle new challenges in a dynamic, fast-paced environment with significant growth potential.

Location: Hybrid | Dallas, TX or Chicago, IL | Travel Required

Responsibilities:

Provider Relationship Management & Operational Support: 

• Act as the main point of contact for provider clinical and administrative teams.
• Build strong, long-term relationships through regular check-ins and on-site visits.
• Oversee onboarding and ensure a seamless transition into ongoing partnership.
• Resolve day-to-day issues quickly and efficiently by partnering cross-functionally. 

Retention, Growth & Optimization: 

• Develop strategies to enhance provider satisfaction, retention, and performance.  
• Identify opportunities to improve utilization, streamline operations, and grow revenue.
• Use insights from provider interactions to inform internal product and service improvements. 

Cross-Functional Collaboration & Communication: 

• Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met.
• Share feedback to improve tools, workflows, and engagement approaches.
• Maintain accurate records in CRM and support engagement campaigns targeting providers.  

Requirements:

• Bachelor’s degree required  
• Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.    
• 3+ years of job-related experience in a client (provider) relationship development role   
• Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics  
• Ability to engage interpersonally with all levels within an organization, including C-suite   
• Process-driven and strong analytical skills and insights  
• Strong leadership and influence management skills, ability to motivate team members to support client portfolios   
• Ability to thrive in a matrixed organizational structure   
• Motivated team player with a positive collaborative attitude   
• Ability to work in fast-paced, start-up like environment   
• Excellent verbal and written communication skills   

Preferred Qualifications::

• Sales Technology & CRM Proficiency: Skilled in using sales tools to manage relationships, track performance, and drive network growth. 
• Service-Oriented: Demonstrates a generous, go-above-and-beyond approach in interactions with colleagues and stakeholders.
• Resourceful & Tenacious: Persistently pursues success with a creative and resilient mindset, turning challenges into opportunities.
• Relationship Builder: Fosters meaningful connections with others through curiosity, active listening, and insightful questioning.
• Urgency & Energy: Responds quickly to business needs, thriving in fast-paced environments while infusing engagement with high energy and a positive outlook.
• Proactive & Demonstrate GRIT: Continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals. 

 Benefits

 

Lantern is on a mission to transform how people access specialty care — connecting members to top-performing surgeons, oncologists, and infusion therapy providers when they need it most. As Senior Manager of Member Growth and Activation, you will own the strategies and programs that drive member awareness, engagement, and utilization across Lantern's growing book of business. This is a high-impact, cross-functional role at the intersection of member experience, data-driven marketing, and health benefits — one that directly shapes the number of lives Lantern touches. 

In this role, you will partner closely with Client Success, Creative, Product, Analytics, and Member Care teams to design and execute activation campaigns that move members from benefit awareness to active engagement. You will be responsible for identifying growth opportunities across Lantern's employer and health plan client base, building scalable playbooks for new client launches, and continuously optimizing the member growth channels and tactics to increase awareness of and engagement with Lantern's surgery, cancer, and infusion care solutions. This is an opportunity to make a measurable difference in the health outcomes and financial well-being of millions of Americans. 

Location: Hybrid 3x a week (Dallas, NYC, Chicago or Vancouver)

Responsibilities:

• Own and drive member activation and engagement metrics across Lantern's full client portfolio, including surgery, oncology, and infusion therapy lines of business
• Develop and execute multi-channel member engagement strategies (email, SMS, direct mail, employer communications, digital) to increase awareness and member response rates
• Build and manage scalable onboarding and launch playbooks for new employer and health plan clients, ensuring fast time-to-activation for newly eligible members
• Partner with Client Success & internal Marketing teams to identify opportunities within existing accounts to improve member engagement and deepen program penetration
• Use data and analytics to segment member populations, identify high-opportunity cohorts, and personalize activation outreach for maximum impact
• Collaborate with the Marketing team to develop compelling member-facing content and campaigns that clearly communicate the value of Lantern's benefits
• Lead A/B testing and experimentation programs to continuously improve engagement rates, conversion, and member satisfaction
• Establish and track KPIs for member growth and activation, delivering regular reporting and insights to senior leadership and key stakeholders
• Manage a growing budget across channels to ensure strong CAC management and ensuring strong incrementality and ROI
• Identify, test, and scale new channels and tactics to drive member adoption of their Lantern benefits 

Requirements:

• 7+ years of experience in growth marketing, performance marketing, lifecycle marketing or a related growth/marketing function
• 3+ years in a leadership or director-level role with responsibility for strategy, team management, and measurable business outcomes
• Demonstrated track record of building and scaling member or consumer engagement programs - healthcare, benefits, or related industry experience is helpful, but not required
• Strong analytical skills with the ability to translate data into actionable strategies
• Experience with CRM platforms, marketing automation tools, and BI tools
• Proven ability to collaborate across functions — including client-facing teams, marketing, product, and analytics stakeholders
• Experience owning and driving performance marketing across multiple channels — including email, SMS, paid digital, direct mail, and in-app communications — with a strong understanding of channel mix optimization and audience targeting
• Demonstrated experience managing marketing budgets and optimizing against member acquisition and activation metrics, including cost per acquisition (CAC), conversion rates, incrementality measurement, and return on program investment
• Exceptional written and verbal communication skills, including experience developing member-facing content and presenting to executive and client audiences 

Strong Candidates will:

• Be intellectually curious: Experience with consumer behavior frameworks and applying them to customer adoption and awareness challenges
• Have a bias toward testing, measurement, and incrementality – you want to test everything and constantly work to find a better way to reach customers
• Be comfortable operating in a fast-paced, high-growth environment with evolving priorities and a bias toward action
• Possess strong instincts for member empathy — an ability to translate complex clinical and benefits information into clear, accessible, motivating messaging
• Data fluency: ability to build and interpret dashboards, run cohort analyses, and develop performance benchmarks without heavy reliance on a data team
• Experience with multi-stakeholder ecosystems and an understanding of how member to drive clear marketing strategy and alignment across the organization
• A collaborative, low-ego leadership style with a passion for Lantern's mission to make excellent specialty care accessible to every member  

 Benefits

 

Lantern is transforming how members access specialty care — and as we scale, the systems, data, and technology that power our marketing engine must scale with us. As Senior Manager of Marketing Operations & MarTech, you will own the infrastructure, processes, and tools that enable Lantern's marketing and growth teams to operate with speed, precision, and accountability. This is a foundational role that sits at the intersection of technology, data, and strategy — one that directly enables both our internal marketing team and our client-facing growth functions to reach the right members with the right message at the right time. 

Leading a team of marketing operations and technology professionals, you will be responsible for building and managing Lantern's MarTech stack, driving operational excellence across campaign execution, and establishing the analytics frameworks that connect marketing activity to member activation and business outcomes. You will serve as a key cross-functional partner to Marketing, Member Growth, Product, Engineering, Analytics, and Client Success — ensuring that every team has the tools, data, and processes they need to perform at their best. This is an opportunity to build something meaningful at a mission-driven company that is redefining access to specialty care for millions of Americans. 

Location: Hybrid 3x a week (Dallas, NYC, Chicago or Vancouver)

Responsibilities:

• Own and evolve Lantern's MarTech stack — including marketing automation, CRM, CDP, analytics, and campaign management platforms — ensuring tools are integrated, well-governed, and fully leveraged
• Lead, mentor, and grow a team of 4+ marketing operations and technology professionals, setting clear priorities, fostering development, and building a high-performance culture
• Establish and oversee end-to-end campaign operations processes, from campaign build and QA to deployment, tracking, and reporting, across both internal marketing and client-facing member activation programs
• Define and maintain data standards, segmentation frameworks, and audience management practices that enable personalized, compliant, and scalable member communications
• Partner closely across the Member Growth and Client Success teams to support employer and health plan client launches, providing the operational backbone for member engagement programs
• Drive marketing data governance and compliance, ensuring all programs adhere to relevant regulations (HIPAA, CAN-SPAM, TCPA) and internal data policies
• Evaluate, procure, and manage relationships with MarTech vendors and agency partners, optimizing for performance, cost, and strategic fit
• Identify and eliminate operational bottlenecks across the marketing organization, building scalable workflows, playbooks, and documentation that improve team efficiency
• Collaborate with Product and Engineering teams on data integrations, member data flows, and platform connectivity that support marketing use cases 

Requirements:

• 7+ years of experience in marketing operations, marketing technology, or a related function, with at least 3 years in a team leadership role
• Proven experience managing and developing a team of direct reports across marketing ops, marketing automation, or MarTech disciplines
• Deep hands-on expertise with enterprise MarTech platforms — including marketing automation & CRM (e.g. Salesforce Marketing Cloud), as well as experience working with CDP platforms (eg. Data360, Segment, Highspot)
• Demonstrated experience owning and optimizing performance marketing operations across multiple channels, including email, SMS, paid digital, direct mail, and digital
• Experience with member or customer data management, including segmentation, audience building, and CDP or data warehouse platforms
• Exceptional cross-functional collaboration skills, with the ability to translate technical concepts for non-technical stakeholders and align diverse teams around shared goals 

Strong Candidates will:

• Experience supporting both B2B (employer/health plan) and B2C (member-facing) marketing programs within the same organization
• Familiarity with healthcare navigation, specialty benefits, or Centers of Excellence program ecosystems
• Ability to architect and manage complex data integrations between MarTech, CRM, and product or engineering platforms
• Strong instincts for process design — able to identify inefficiencies, build scalable systems, and document workflows that a growing team can execute consistently
• A builder's mindset: comfortable operating in an environment where infrastructure is still maturing and the opportunity to create lasting impact is significant
• Executive presence and storytelling ability — capable of translating operational data and MarTech investments into clear business narratives for senior leadership and client stakeholders
• Passion for Lantern's mission to make excellent specialty care accessible and affordable for every member 

 Benefits

 

Lantern is seeking a Senior Marketing Manager, Client Activation, to drive member engagement and utilization across a dynamic portfolio of clients. This role serves as a strategic partner to both clients and internal teams, maintaining a small book of business (BoB) while also supporting high-priority clients based on engagement and utilization performance. You will help teams secure approval for best-practice marketing strategies and identify new opportunities to test, optimize, and improve performance. 

You will act as a strategic partner to both internal teams and clients, identifying underperforming populations and developing targeted communication strategies to improve engagement. This role requires strong cross-functional collaboration, data-driven decision-making and the ability to influence without direct ownership. 

This position directly supports client retention, revenue growth and cost efficiency by increasing member engagement and improving utilization. The Senior Marketing Manager is expected to operate as a subject matter expert (SME) in member engagement and communications.  

Location: Hybrid 3x/week - Dallas, TX, Chicago, IL, or NYC

Responsibilities:

• Targeted Client Activation Strategy: Partner with Client Success and internal stakeholders to identify clients with low engagement or utilization and develop tailored activation strategies to improve performance.
• Flexible Client Support Model: Manage a small BoB while dynamically supporting additional clients based on business needs, prioritizing those requiring engagement lift.
• Cross-Functional Collaboration: Work closely with Client Success, Data, Design, and Content teams to develop and execute effective communication strategies aligned to client goals and member needs.
• Engagement & Utilization Optimization: Continuously analyze performance metrics and identify opportunities to improve awareness, engagement, and program utilization.
• Client Activation & Campaign Strategy: Lead client activation efforts by securing approvals for best-practice marketing programs and test initiatives. Partner with internal teams to design client-specific campaign tests aimed at improving engagement and utilization, while coordinating with Operations for execution and fulfillment.
• Client Strategy & Advisory: Act as a trusted advisor in client conversations, providing strategic recommendations to improve marketing performance and influence decision-making.
• Performance Reporting & Insights: Translate data into clear insights and actionable recommendations, communicating results to both internal and client stakeholders.
• At-Risk Client Intervention: Lead focused efforts for underperforming clients, including rapid testing, iteration, and optimization of messaging and channels.
• Enablement & Best Practices: Support internal teams with tools, frameworks, and best practices to scale effective member engagement strategies. 

Requirements:

• Bachelor’s degree or higher required
• 7–10 years of experience in marketing, communications, or related field
• 5+ years of experience in healthcare marketing preferred
• Experience in B2B2C marketing models
• Experience supporting client accounts and working in client-facing roles
• Strong presentation skills with comfort presenting to clients and senior stakeholders
• Experience developing and executing multi-channel marketing campaigns
• Strong experience using data to inform strategy and measure impact
• Experience working cross-functionally in fast-paced environments
• Strong project management and prioritization skills
• Excellent communication and stakeholder management abilities
• Experience in startup or high-growth environments preferred
• Proficiency in Microsoft Office; familiarity with marketing and CRM tools (e.g., Salesforce) preferred 

Strong Candidates will:

• Quickly assess client performance and identify the highest-impact opportunities to improve engagement and utilization
• Operate effectively in a dynamic environment, balancing ownership of a small BoB with broader client activation support
• Demonstrate strong strategic thinking while driving initiatives through to execution in partnership with cross-functional teams
• Influence internal stakeholders and clients without direct authority, building alignment and momentum
• Maintain a clear focus on outcomes, specifically driving measurable improvements in engagement and utilization  

 Benefits

 

Job Overview:  

The Events Manager will play a key role in executing our event strategy and delivering exceptional experiences that engage and inspire our target audiences. This role oversees the planning, coordination, and execution of events, ensuring alignment with business goals and strong cross-functional collaboration. Events managed in this role include conference sponsorships, tradeshows, field marketing events, hosted events, partner events, and our annual client summit. The ideal candidate is detail-oriented, highly organized, and passionate about creating seamless, impactful events that drive measurable results. This role sits within a high-performing events team that consistently exceeds goals year over year. We operate with a substantial budget, run activations our industry is known for, and have full executive support, a combination that's rare. If you're looking for a place where events are taken seriously and your work genuinely moves the needle, this is it.

 

Location: 

Remote 

 

Responsibilities: 

• Manage all aspects of B2B events conception to completion, including venue selection, budget oversight, vendor negotiations, logistics, and on-site coordination. 
• Work closely with internal teams, including marketing, sales, and customer success, to define event strategies and objectives that align with business goals and audience needs.
• Cultivate and maintain relationships with industry partners, sponsors, exhibitors, and other key stakeholders to maximize participation and support for events.
• Partner closely with the content and design teams develop compelling event marketing materials, including invitations, promotional emails, social media content, and signage, to drive attendance and engagement.
• Oversee event registration processes, manage attendee databases, and ensure seamless communication with participants before, during, and after events.
• Coordinate with external agencies, contractors, and vendors to deliver high-quality event production, audiovisual services, catering, and other necessary amenities.
• Monitor event performance metrics, track expenses, generate post-event reports to evaluate ROI, track attribution, and identify areas for improvement. 
• Adhere to internal policies and procedures for event management, including maintaining production books, updating Monday.com boards, tracking budgets, and managing Salesforce campaigns.
• Stay informed about industry best practices, emerging technologies, and innovative event trends to enhance event experiences and drive continuous improvement. 

Requirements:    

• 3+ years of experience in event planning and management, including hands-on experience managing conferences and tradeshow sponsorships in a B2B or corporate environment. Experience in the employer benefits space or healthcare space preferred.  
• Strong project management skills with the ability to multitask, prioritize, and meet tight deadlines in a fast-paced environment.
• Excellent communication, negotiation, and interpersonal skills with the ability to build and maintain relationships with diverse stakeholders.
• Proactive, creative thinker with a strategic mindset and a keen eye for detail.
• Proficiency in project management software like Monday.com, Salesforce, and Microsoft Office Suite.
• Willingness to travel and work flexible hours, including evenings and weekends, as required. 

Strong Candidates Will: 

• Take full ownership of event planning and execution, ensuring timelines, budgets, and goals are consistently met with a high degree of accountability. 
• Develop creative event strategies while being hands-on in the tactical aspects to deliver exceptional experiences and measurable results.
• Build strong, collaborative relationships with marketing, sales, customer success, and external stakeholders to align on goals and maximize event impact.
• Navigate unexpected challenges with a problem-solving mindset, pivoting plans as needed while maintaining focus on delivering high-quality outcomes.
• Maintain a sense of urgency and purpose, ensuring events align with business objectives and contribute to pipeline and revenue growth.
• Demonstrate strong operational and technical proficiency, using event technology and internal systems to drive efficiency, accuracy, and scalable event execution.
• Operate with a high degree of autonomy, proactively identifying needs, solving problems, and driving events forward without requiring step‑by‑step direction. 

Benefits

 

Client Success Executive (CSE)

The Client Success Team is looking for a Client Success Executive responsible for the short- and long-term success of our largest client relationships.  CS Executives are responsible for developing and executing strategic plans for client accounts and maximizing the value of the Lantern partnership.  The ideal candidate will have a background in strategic client relationship management and sales, with demonstrated success in partnering with clients to achieve their goals and in retaining and growing our relationship with them.  This position requires creative out-of-the-box thinking, a problem-solving and results oriented mindset, and the ability to transform data into actionable insights for clients. Successful Executives are entrepreneurial, excellent communicators, have a growth-minded, and are goal-oriented relationship builders.

Location: Remote | USA | Travel Required

Responsibilities:

• Successfully manage the overall relationship with the client and all stakeholders. 
• Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts. 
• Develop plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings. 
• Ensure both company and client objectives, expectations and goals are being met. 
• Exercise judgement in handling client discussions, escalations and issue resolution. 
• Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems.  
• Develop and manage strategic plans in the most proactive and strategic manner possible and find new and innovative ways to show clients the value of the products and services purchased. 
• Proactively identify potential service issues and takes steps to resolve identified issues. 
• Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively. 
• Successfully onboard new clients in a manner that sets them up for continued success.  
• Conduct professional and productive in-person meetings with clients.  
• Willingness to travel up to 20% of the time to clients, Lantern headquarters (Dallas) and appropriate industry events.   

Requirements:

• Bachelor’s degree required. 
• Extensive experience in healthcare industry, focus on self-funded benefits industry required.
• 5+ years of job-related experience in a strategic account management role within the human capital, healthcare or benefits industry required. 
• Healthcare start-up experience strongly preferred (point solution, navigation, disease management).
• Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred. 
• Ability to engage interpersonally with all levels within an organization, including C-suite. 
• Process-driven and strong analytical skills and insights.
• Strong leadership and influence management skills, ability to motivate Client Success Managers to support client portfolios. 
• Ability to thrive in a matrixed organizational structure.  
• Motivated team player with a positive collaborative attitude. 
• Ability to work in fast-paced, start-up like environment. 
• Excellent verbal and written communication skills.  
• High energy Level, willing to contribute to establishing a world class corporate culture.  

Benefits

 

JOB OVERVIEW 

The WFM Analyst, Member Services, is responsible for intraday service delivery to ensure service levels and key performance indicators (KPIs) are met, as well as short-term capacity risk evaluation, and translating real-time signals into concise, actionable recommendations for leadership. 

This role includes real‑time monitoring, variance analysis, and intraday adjustments that streamline schedules and staffing to improve operational efficiency. 

The ideal candidate identifies opportunities to reduce manual work and develop simple, repeatable processes that improve decision-making speed and support greater operational agility. 

Responsibilities: 

Real-Time Monitoring 

• Continuously monitor real-time metrics using WFM/telephony systems, and convert performance signals into prioritized actions. 

• Identify variance drivers using short-interval forecasting and trend analysis. 

Intraday Management & Adjustments 

• Execute intraday adjustments and recommend targeted levers (skills, shrinkage) with clear impact statements. 

Communication & Collaboration 

• Communicate clear “so what” guidance: impact, options, and recommended action. 

Automation & Platform Optimization 

• Identify automation opportunities, reduce manual exception handling, and leverage platform capabilities in NICE CXone. 

Requirements: 

• High School Diploma or equivalent; Associate or Bachelor’s preferred. 

• WFM contact center experience (scheduling, intraday, capacity risk). 

• Experience with NICE CXone (preferred) or enterprise WFM platforms. 

• Proficiency with Excel/Sheets (lookups, pivots, logic). 

• Preferred: Ability to write SQL queries for WFM/ACD datasets. 

• Nice to have: Python, BI tools, CXone dashboards. 

 Benefits

Analytics Engineer

Reports to:  Manager, Analytics Engineering 

JOB OVERVIEW  

The Analytics Engineer is a hands-on individual contributor within Lantern’s centralized Analytics Center of Excellence (CoE), responsible for building, testing, releasing, and maintaining shared analytical data models that enable a distributed analytics community to confidently self-serve insights. The role partners with analysts and analytics leaders across the business to identify common needs, close data gaps, and improve the reliability and consistency of analytics. This is a builder role focused on durable, reusable data products, not one-off analysis. 

Success is measured by data quality, adoption of certified models, smooth analytics releases, and reduced ambiguity in business reporting.

 

Location: Dallas, TX - Hybrid schedule (3x in office per week)

 

Responsibilities:  

Data Modeling & Analytics Engineering 

• Design and maintain fact and dimension models optimized for dashboards, reporting, and self-service analytics in Databricks using dbt. 

• Explore and onboard new or external data sources, developing Bronze and Silver layer models that make data usable by analysts. 

• Implement approved "single source of truth" KPI logic in Silver and Gold models, ensuring accuracy, consistency, and maintainability. 

• Maintain clear documentation to support adoption and correct usage by the analytics community. 

• Apply established SDLC practices, including Gitbased version control, code reviews, and participation in QA/UAT. 

Collaboration & Enablement 

• Partner with Business Analysts, Finance, Operations, and Strategy teams to translate recurring analytics needs into scalable, shared models. 

• Act as an enablement resource for a distributed analytics community by answering questions, providing guidance, and coaching on data usage and SQL best practices. 

• Improve shared data assets based on analyst feedback and usage patterns rather than building one-off solutions. 

Production Support & Deployment 

• Implement automated data tests (schema, freshness, and business logic) as part of regular development work. 

• Support and lead analytics releases, including regression testing, release documentation, release notifications, and post release validation. 

• Perform level1 triage of data quality and performance issues, resolving issues where possible and escalating to Data Engineering when required. 

• Collaborate with Data Engineering to address source data issues and identify performance optimizations. 

 

Requirements 

Required 

• 3–6 years of experience in analytics engineering or closely related data roles. 

• Strong SQL skills with experience delivering production analytical data models. 

• Handson experience with dbt (Core or Cloud). 

• Experience with cloud data platforms such as Databricks or Snowflake. 

• Experience working with regulated data (PII/PHI). 

• Ability to communicate data changes and assumptions clearly to nontechnical partners. 

• Experience working with large datasets, performing data validation, comparison, and reconciliation tasks. 

• Strong proficiency in Microsoft Excel for data analysis, reconciliation, and reporting. 

 

Preferred 

• Experience with medallion or layered data architectures. 

• Exposure to automated data quality tooling (e.g., dbt tests, Soda). 

• Familiarity with orchestration and deployment workflows (Airflow, Azure Data Factory). 

• Experience supporting Finance, Operations, or Commercial analytics use cases. 

 

 

Benefits

 

Financial Analyst / Senior Financial Analyst, Strategic & Financial Planning

We are seeking a quantitatively oriented Financial Analyst / Senior Financial Analyst to join our Strategic & Financial Planning team. The Strategic & Financial Planning team sits at the center of Lantern’s financial and strategic decision-making, partnering with executive leadership on capital allocation, long-range planning, and growth initiatives. This individual will support Lantern’s financial decision-making through budgeting, forecasting, modeling, and other special projects that inform business performance and strategic initiatives. The ideal candidate brings strong analytical skills, attention to detail, and a desire to grow within a collaborative finance team. 

Location: Hybrid | Dallas, TX, USA | 3+ days per week in-office

Responsibilities:

• Support Lantern’s annual budgeting and quarterly forecasting processes 
• Build and maintain financial models to analyze revenue, costs, utilization, and unit economics 
• Analyze financial performance, identify trends, and highlight risks and opportunities 
• Partner with cross-functional teams to understand business drivers and support decision-making 
• Prepare financial reports, dashboards, and KPIs for internal stakeholders and leadership
• Help improve FP&A processes, tools, and models to enhance accuracy and efficiency 
• Support evaluation of new growth initiatives, pricing strategies, and capital allocation (including M&A) 

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field 
• 1–3 years (Financial Analyst) or 3-5 years (Senior Financial Analyst) of experience in financial analysis, FP&A, investment banking, consulting, or a related role 
• Strong quantitative and analytical skills with high attention to detail 
• Advanced Excel skills and comfort building financial models 
• Ability to work with large datasets and synthesize insights clearly 
• Strong communication skills and ability to work cross-functionally 

Strong Candidates will:

• Be highly analytical and data-driven in their approach to problem solving 
• Be able to manage multiple workstreams simultaneously and prioritize in ambiguous situations 
• Take ownership of analyses and follow through to completion 
• Be curious, coachable, and eager to learn 
• Communicate clearly using data and financial insights 
• Understand / have experience with cohort analyses and/or utilization modeling 
• Have experience with SQL, Power BI, NetSuite, Databricks or similar tools 

Why Join Us? 

Competitive salary and comprehensive benefits package. 
Opportunity for career growth and advancement. 
Be part of a dynamic and supportive work environment. 
Work with a passionate and dedicated team. 

 Benefits

 

#LifeAtLantern

#LI-MM1

 

Senior Accountant

We are seeking a high‑performing Senior Accountant to join our fast‑paced, private‑equity backed healthcare organization. This role is ideal for someone who thrives in environments with complex data, evolving processes, and cross‑functional collaboration. The Senior Accountant will play a key role in monthly close, financial reporting, and account reconciliations, while also acting as a partner to operations, FP&A, and external stakeholders. 

A successful candidate enjoys the investigative aspect of accounting—digging into data discrepancies, reconciling information across systems, understanding the “why,” and clearly communicating findings to both finance and non‑finance audiences. 

Location: Dallas, TX | USA | Full-time Onsite - flexibility for hybrid 1 day per week

Responsibilities:

• Own complex reconciliations involving claims data from multiple systems (billing platforms, claims databases, payor reports, and GL).
• Validate completeness and accuracy of claims files prior to revenue recognition and/or client reporting.
• Investigate discrepancies between operational claims data and financial system outputs; identify root causes and drive resolution.
• Develop and maintain reconciliation templates and processes as the business, systems, and payor relationships evolve.
• Work closely with claims operations, billing, and revenue cycle teams to ensure upstream data integrity.
• Perform deep dive analysis on claims variances, aging, denials, and adjustments to support decision making.
• Clearly communicate findings to both finance and nonfinance stakeholders—including claims operations, client facing teams, and leadership.
• Provide ongoing insight into claims trends, anomalies, and system issues.
• Prepare and review month end journal entries and reconciliations related to claims activity, revenue, AR, accruals, and other assigned accounts.
• Support the monthly close calendar and ensure claims related journal entries are completed accurately and on time.
• Assist with preparation of internal financial reporting packages as needed.
• Partner with cross functional teams to understand how operational changes impact claims accounting.
• Support onboarding of newly acquired providers/entities, including mapping of claims data and integrating claims related processes.
• Assist with ad hoc reporting requests tied to claims, client deliverables, or operational performance.
• Identify and implement improvements to streamline claims reconciliations and enhance data integrity.
• Strengthen internal controls around claims data flow, reconciliation, and reporting.
• Support system enhancements or implementations impacting claims or billing workflows.
• Maintain proper documentation for reconciliations and claims related accounting processes. 

Requirements:

• Bachelor’s degree in Accounting or Finance required; CPA or CPA‑track preferred.
• Big 4 Experience highly preferred
• Strong analytical and investigative mindset with proven ability to reconcile complex datasets.
• Experience working with EHR, billing, or claims systems (e.g., Athena, NextGen, Epic, eClinicalWorks, or similar) is a plus.
• Advanced Excel skills; comfort working with large datasets is essential.
• Ability to function effectively in a fast‑paced, PE‑backed environment with shifting priorities.
• Excellent communication skills—able to explain technical accounting findings to non‑technical audiences.
• High attention to detail, strong organizational skills, and a sense of ownership. 

Strong Candidates will:

• Investigative thinker: enjoys problem‑solving, researching discrepancies, and understanding system‑to‑system data flow.
• Strong communicator: can break down complex claims issues into clear explanations for clients and internal teams.
• Collaborative partner: works closely with claims, operations, billing, and finance.
• Agile and adaptable: thrives in a scaling, evolving organization.
• Process‑driven: builds structure and consistency in a high‑volume data environment.  

 Benefits

 

#LifeAtLantern

#LI-MM1

 

About the Team 

Commercial Strategy & Operations (“CSO”) (i.e., Lantern’s Revenue Operations team) supports the President and his broader go-to-market function, including Employer Sales, Employer Client Success, Provider Network Growth and Success, Marketing, and Partnerships (health plans, ecosystem partners). CSO is responsible for Commercial strategy (how we grow), planning (resourcing, goals, compensation), insights, systems & tools, and data. This role sits within CSO and directly supports the Network function.  

Network is an end-to-end Commercial team within Lantern’s broader Commercial organization, which encompasses: 

1. Growth: adding new, high-quality providers to our Network, which is our core offering to the market and expands access to our 12 million members 
2. Implementation: once the contract is signed, enabling the new providers to be accessible to members in need of care quickly and effectively
3. Success: account management of our existing provider clients to ensure they are engaged, high-performing, and retained within the network 

Your Mission 

The Network team underpins Lantern’s differentiated Network of Excellence model, which enables the company to deliver lower-cost, higher-quality specialty care to millions of members across the US. By contracting with top-performing providers nationwide and pairing that network with concierge navigation and rigorous clinical analytics, you will be supporting the team that allows Lantern to reduce specialty care costs for employers and members, improve outcomes, and deliver a superior member experience. 

Reporting to the VP of Commercial Strategy & Operations, the Senior Manager, Commercial Strategy & Operations – Network Field Operations will serve as the primary strategic and operational partner to the SVP of Network and her leadership team. You will enable the SVP of Network to achieve her objectives through best-in-class annual planning, systems and AI-led automation, data capture, operating rhythms, insights, and day-to-day execution. 

You will act as both a thought partner and operator, translating strategy into execution across Growth, Implementation, and Success. You will build and run the Network Rhythm of the Business, including forecasting and client health, as well as developing the growth plans, financial models, and cross-functional dependencies to scale the Network team at Lantern. You will manage two individual contributors on the team to support these objectives. 

Ultimately, your work will directly impact Lantern’s ability to deliver care to members, win blue-chip employer clients, efficiently scale a function, and build a world-class business. 

Location: Hybrid | NYC 

What You Will Do 

• Serve as the primary strategic and operational partner to SVP Network, joining her leadership team, influencing her decisions, and executing cross-functional strategic initiatives
• Build, own, and defend the Network Annual Plan, including capacity models, quotas, compensation plans, KPIs, and operational priorities
• Design and lead the Network Rhythm of the Business, including forecasting, KPI reviews, and meeting cadences, anchored by clear and actionable reporting
• Partner with GTM Systems to define and prioritize the Salesforce roadmap for Network, including gathering detailed business requirements and advocating for high-impact improvements and builds
• Ensure strong data integrity and governance across Network workflows, enabling high trust in reporting and downstream partners
• Build new processes and ways of working in a fast-evolving environment, ensuring changes are successfully implemented and sustained
• Identify and operationalize AI use cases across Network workflows (e.g., forecasting, reporting, provider data hygiene), improving efficiency and decision-making
• Manage and develop a team of individual contributors, setting priorities, delegating effectively, and ensuring high-quality output aligned to business impact 

What You Will Bring 

• Bachelor’s degree in a business or related field
• 8-12 years of total professional experience, with a background that spans management consulting or investment banking and Business or Revenue Operations at a high-growth company
• Advanced Microsoft Excel or Google Sheets skills, with prior experience building operational or financial models
• Highly analytical systems-thinker who connects the dots and recognizes the downstream impacts of changes within a system
• 1-3+ years of people management experience; strong mentorship/development, performance management, prioritization, and delegation skills
• Experience using and gathering Salesforce.com (SFDC) business requirements (note: SFDC administration experience not required)
• Experience applying AI or automation in business operations contexts to improve efficiency and reduce manual work 

Bonus 

• Previous experience in digital health point solutions or broader healthcare industry
• Experience leading complex, cross-functional initiatives with strong program management discipline
• MBA 

 Benefits

The compensation range for this role will be commensurate with the candidate's experience. The estimated salary range for New York based candidates is $140,000 - $180,000 plus annual discretionary bonus. 

SMS Care Advocate

Specialist Management Solutions (SMS) provides a benefit solution that helps large, self-insured employers and health plans manage and drive down outpatient surgical spend, empowering employees/members with knowledge and education regarding the cost benefits of high-quality ambulatory surgery centers (ASCs) and Centers of Excellence (COEs). Through an optimized member experience with a concierge navigation approach, SMS focuses to guide members on appropriate care decisions (surgical or non-surgical) and sets them on a path for the right treatment and improved health outcomes. Ultimately, helping to manage and lower costs by redirecting employees to localized, high- quality settings of surgical care with access to an unmatched provider network that drives savings and impact the bottom line. Through effective engagement strategies, SMS’ Provider Alliance network, and access to quality patient care, SMS works with employers and health plans to ensure a positive and exceptional member experience.

As a Care Advocate in the SMS Contact Center, you will be the face of Specialist Management Solutions (SMS) to our customers. You’ll deliver a personized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies. You will be primarily engaging with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey.

You're a great fit for this role if you are:

• High energy,
• Have an empathetic approach and passion for providing top-tier customer service
• Have the ability to operate in a fast-paced, call center environment centered around customer excellent over all things!
• Are passionate about helping others and making a difference within the healthcare space
• Are a curious, detail-oriented problem-solver

Location: Dallas, TX HIGHLY preferred - Full-time onsite |  Open to Remote

Compensation Details: Starting at $21.50 an hour + competitive monthly bonus program

Shift Schedules:
Shifts are 10:30am-7pm Eastern Time, Monday-Friday

What a day in the life looks like:

• Outbound calls,  calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
• Update all systems according to document member engagement
• Accurately document appointments and update information accordingly.
• Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
• Collaborate with other departments and partnering companies as necessary
• Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
• Address and Analyze member inquiries, concerns, and complaints while providing information/solutions.
• Work within a team to achieve performance targets
• Achieve individual Performance Metrics and Goals
• Adhere to attendance policy and expectations
• Participate in ongoing training and development
• Other responsibilities as assigned

Requirements:

• High School diploma (or equivalent) required for this role; Associates or Bachelors degree preferred.
• 1-3 years' experience in a customer service/service center and/or sales enablement role
• Knowledge of care coordination and case management concepts is preferred
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to effectively organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In additional to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits

Job Overview:

Lantern is seeking a highly experienced Senior Salesforce Health Cloud Administrator to support the implementation and optimization of Salesforce Health Cloud. This role will drive major projects, enhance integrations, and ensure data integrity and automation to improve network productivity. You’ll collaborate with senior leaders and cross-functional teams, including Network Sales, Territory Specialists, Commercial Strategy Ops, and Product.

Your Mission

Reporting to the Sr Director, GTM Systems, you will:

• Lead end-to-end delivery for Health Cloud enhancements (e.g., Medscout integration, territory/account scoring, process automation, refactoring data models, and systematizing provider applications).
• Design, implement, and optimize complex automations (Flows, lightweight Apex) for Health Cloud objects like Network Contracts, Provider Relationships, and scoring logic.
• Manage external integrations (Medscout, Docusign) and partner with Legal, Security, and Compliance to achieve 100% compliance on all feature releases.
• Drive user adoption and subject matter expertise by hosting peer demos and office hours.
• Ensure network data quality through governance reports, dashboards, validations, and regular audits.
• Maintain up-to-date technical documentation and data dictionaries for all major enhancements.

What You Will Bring

• Certified Salesforce Administrator with 5+ years’ experience
• 2+ years’ experience with Data Cloud
• Hands-on expertise in advanced automation and process design (Flows & Apex)
• Ability to create clear, effective documentation of business processes
• Strong governance mindset with deep knowledge of data modeling and integrations
• Health Cloud Accredited Professional or Consultant certification strongly preferred
• Experience in medical or insurance-related industries with robust HIPAA compliance standards strongly preferred

Bonus: Experience with GitHub, Jira, Lucid, Docusign, Medscout

 Benefits

Data Engineer - Governance and QA

The Healthcare Data Reporting team delivers high‑quality outbound files and data feeds to clients and exchange partners across claims, utilization, accumulator, and other enterprise health data domains. We are seeking a Data Engineer with deep experience in data governance and QA automation to take ownership of data quality across our reporting pipelines and configuration-based reporting suite.

This role ensures the accuracy, stability, and trustworthiness of our outbound data products by establishing automated data quality frameworks, improving reporting pipelines, and governing data contracts. While a small part of the role involves hands-on manual QA, the majority focuses on building scalable systems, frameworks, and automated testing strategies that ensure our data is trusted, secure, and production-ready.

This is a highly technical role ideal for someone who thrives at the intersection of data engineering, software QA, automation, and quality governance.

 

Location: Hybrid - Dallas, Texas highly preferred. Hybrid schedule is expected to be in office 3x a week at minimum. 

 

Responsibilities:

Data Quality & Validation

• Own end‑to‑end data quality, integrity, and reliability across staging, transformation, and outbound reporting layers.
• Ensure deterministic logic, repeatability, and consistent outcomes across reporting pipelines and configuration‑driven reporting assets.
• Implement automated data quality checks using Python‑based frameworks (dbt tests, Pytest, Soda, Great Expectations, or similar).
• Enforce data contracts and validation rules for all outbound files and client deliverables.

 

Test Strategy & Automation

• Define and execute the overall test strategy for outbound reporting, including unit, integration, regression, and end‑to‑end testing.
• Build and maintain automated test suites to validate field mappings, transformation logic, and reporting configurations.
• Integrate automated QA processes into CI/CD pipelines in partnership with Platform Engineering.
• Ensure all pipelines and data products are testable, observable, and instrumented for automated quality checks.

 

Cross-functional Collaboration

• Partner with Data Engineering, Platform, and centralized QA teams to align on testing standards, frameworks, and best practices.
• Provide subject matter expertise on data quality, pipeline testing, and reporting logic across the enterprise.
• Influence architectural decisions related to data models, reporting pipelines, and configuration‑driven report generation.

 

Quality Governance & Standards

• Establish and maintain clear QA documentation, including test plans, cases, validation rules, and data quality SLAs.
• Implement version control, automated validation scripts, and monitoring dashboards to support scalable quality governance.
• Contribute to continuous improvement of data governance, quality controls, and reliability engineering practices.

 

Targeted Manual Validation (As Needed)

• Perform manual QA for new report configurations, schema changes, mapping logic, and first‑time outbound file launches where automation is insufficient.
• Validate SQL transformations, metadata, and schema consistency across reporting assets.
• Document defects, track resolution, and lead root‑cause analysis for data quality issues.

 

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or related field — or equivalent experience.
• 5+ years of experience in QA Engineering, Data Engineering, or Data Quality within data‑intensive or regulated environments (healthcare preferred).
• Python experience for automated testing, data validation, and quality frameworks.
• Hands‑on experience with automated data quality/testing tools (dbt tests, Pytest, Soda, Great Expectations, or similar).
• Experience working within CI/CD environments (GitHub Actions, GitLab, Jenkins, etc.).
• Strong understanding of data modeling and data architecture concepts (dimensional, normalized, and reporting models).
• Excellent analytical, troubleshooting, and root‑cause analysis skills.
• Clear communication skills with the ability to translate technical findings into business context.
• High attention to detail with a strong sense of ownership for data accuracy and reliability.

 

Preferred Qualifications:

• Experience with healthcare datasets (claims, eligibility, utilization, accumulators).
• Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data platform components.
• Experience with Databricks for data processing, testing, and pipeline automation.
• Experience with data quality SLAs, observability tooling, or data reliability engineering.
• Background in configuration‑driven reporting or client‑specific outbound file generation.

 

Benefits:

 

Technical Business Analyst – Healthcare Data Reporting

The Technical Business Analyst – Healthcare Data & Reporting will serve as a critical liaison between our technical/reporting teams several client-facing departments, including Client Success, Implementation, Consultant Relations, and Partnerships. This role ensures that complex healthcare data is accurately translated into actionable insights and high quality deliverables for our clients and other external partners. The ideal candidate excels at bridging business needs with technical capabilities, driving clarity, efficiency, and continuous improvement across the reporting lifecycle.

Location: Hybrid - Dallas, Texas highly preferred. Hybrid schedule is expected to be in office 3x a week at minimum. 

 

Responsibilities:

 Business & Stakeholder Engagement

• Act as the primary conduit between outbound reporting team and client-facing groups.
• Facilitate requirement gathering conversations, translate business needs into clear technical specifications, and ensure mutual understanding across teams.
• Work with stakeholders to refine requirements for intake requests into the outbound client reporting team.
• Communicate complex healthcare data concepts in a clear, accessible manner for non technical audiences.

 

Reporting Workflow & Operational Management

• Manage intake workflows for the client reporting team, ensuring prioritization, clarity, and timely delivery of requests.
• Partner closely with the Healthcare Data Reporting Senior Manager to design, implement, and continuously improve operational efficiency initiatives across the team.
• Define, implement, and monitor KPIs and success metrics for the development and reporting teams.

 

Healthcare Data Analysis

• Analyze and interpret healthcare data related to accumulators, claims, eligibility, and benefit structures.
• Understand end to end data flows—from internal systems and ETL processes through to final external client reports.
• Identify data quality issues, validate report outputs, and support troubleshooting efforts.

 

Technical & Analytical Deliverables

• Write SQL queries to validate data, troubleshoot, or perform exploratory analysis.
• Collaborate with developers, data engineers, and BI analysts to support the creation of dashboards, visualizations, and client ready reports.
• Assist with development, testing, training, and documentation of Power BI dashboards and Databricks data processes.

 

Requirements:

• Strong understanding of healthcare data, including claim files, accumulators, healthcare plan structures, and standard industry datasets.
• Demonstrated ability to translate business requirements into technical specifications.
• Excellent written and verbal communication skills, with the ability to engage both technical and non technical stakeholders.
• Proven analytical and problem solving abilities with strong attention to detail.
• Ability to manage competing priorities, coordinate workflows, and drive timely outcomes.

 

Strong Candidates Will Have:

• Experience in a healthcare payer, TPA, pharmacy benefits, or healthcare analytics environment.
• Prior involvement in operational process improvement or KPI development.
• Familiarity with ETL concepts, data pipelines, or similar data engineering processes.
• Background supporting custom reporting teams or client-facing analytics programs.

 

Benefits:

 

JOB OVERVIEW

We are seeking a dedicated and motivated Supervisor to lead our Provider Advocate team and help strengthen the experience of our provider partners. In this role, you will guide a team of high‑performing advocates, ensuring they deliver exceptional service, meet key performance goals, and maintain strong, collaborative relationships with our provider groups. You will play a critical part in shaping operational excellence, overseeing quality, driving continuous improvement, and supporting the professional growth of your team. If you thrive in a fast‑paced, relationship‑focused environment and are passionate about empowering teams to succeed, this is an exciting opportunity to make a meaningful impact.

Location:

 On-site, Dallas

Responsibilities:

• Lead and manage the Provider Advocate team to consistently meet or exceed performance goals and key performance indicators (KPIs).
• Conduct regular quality audits to ensure providers receive accurate, high‑quality support and service.
• Facilitate weekly one‑on‑one coaching sessions with each Provider Advocate to provide guidance, performance feedback, and development support.
• Identify and establish priority focus areas that align with organizational goals and KPI targets.
• Serve as the primary point of escalation and relationship manager for provider groups partnered with the Provider Advocate program.
• Prepare and deliver ongoing program performance updates to ensure alignment, visibility, and progress toward KPI achievement.
• Oversee and maintain knowledge management tools, resources, and automated solutions that support the Provider Advocate role and operational efficiency.

Requirements:

• Bachelor's degree or equivalent.
• At least 2 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Power BI and Power Automate.

Strong Candidates Will:

• Have at least 1 year of experience managing a team.
• Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.
• Independent and adaptable, thriving in a fast-paced environment.
• Strong problem-solving, judgment, and analytical skills.
• Ability to work under pressure and prioritize competing tasks and responsibilities.
• Motivated team player with a positive, collaborative attitude.

 Benefits

Senior Talent Acquisition Partner

📍 Dallas, TX

Are you a strategic talent leader who thrives on building high-performing teams and shaping the future of an organization? Do you see talent acquisition as more than filling roles—but as a powerful driver of growth, culture, and competitive advantage?

We’re looking for a Senior Talent Acquisition Partner who will redefine how we attract, engage, and hire exceptional talent—especially at the senior and executive levels. This is your opportunity to influence business strategy, partner directly with executive leadership, and build a world-class recruiting function that fuels company growth.

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 What You’ll Do

Strategic Talent Leadership

• Serve as a trusted advisor to Senior Leaders and the Executive Leadership Team to understand hiring priorities and workforce strategy.

• Design and execute innovative sourcing, assessment, and closing strategies for high-impact roles.

• Partner with leadership on workforce planning, succession strategy, attrition insights, and bench strength development.

Full-Cycle Recruiting Excellence

• Own the recruitment lifecycle end-to-end—from intake and strategy to offer negotiation and onboarding transition.

• Recruit primarily across Marketing & G&A functions, with the flexibility to support other business areas as needed.

• Lead executive-level searches and deliver a premium candidate and stakeholder experience.

Innovation & Pipeline Development

• Develop creative and forward-thinking sourcing strategies (social media, referrals, talent communities, competitive mapping, passive outreach).

• Build proactive pipelines of both active and passive talent.

• Stay ahead of market trends and competitive landscapes—you are the subject matter expert.

Data-Driven Impact

• Leverage metrics, KPIs, and executive dashboards to measure recruiting effectiveness.

• Use data to continuously optimize hiring strategies and capacity planning.

Collaboration & Process Excellence

• Partner closely with HR Business Partners and internal stakeholders to align hiring strategies with company goals and values.

• Ensure smooth transition from pre-employment to post-employment processes.

• Maintain compliance with recruitment regulations, compensation guidelines, and internal systems.

Champion Diversity & Inclusion

• Embed diversity, equity, and inclusion into every aspect of the hiring process.

• Build inclusive hiring strategies that reflect our commitment to diverse perspectives.

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 What You Bring

• Bachelor’s Degree required

• 5+ years of Talent Acquisition experience

• 3+ years recruiting within Marketing & G&A (strongly preferred)

• Experience leading full-cycle recruitment, including executive search

• Proven ability to influence and partner with senior leaders

• A strategic, innovative mindset—you challenge the status quo

• Strong cultural awareness and ability to work across fast-growing organizations

• A proactive, solution-oriented leader who tackles challenges head-on

• Adaptability and the ability to guide others through change

• Ability to travel up to 15%

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 Why This Role Is Different

This isn’t just a transactional recruiting role. You will:

• Shape our hiring strategy

• Influence long-term workforce planning

• Build talent infrastructure that scales with growth

• Deliver measurable business impact

You won’t just fill roles—you’ll build the future of the organization.

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 Benefits

We take care of our team so they can do their best work:

• Medical, Dental & Vision Insurance

• Short- & Long-Term Disability

• Life Insurance

• 401(k) with Company Match

• Generous Paid Time Off

• Paid Parental Leave

 

JOB OVERVIEW

We are seeking a detail-oriented and systems-savvy Solutions Analyst, Finance & Accounting to support and optimize financial systems, reporting, and operational processes. This role sits at the intersection of Finance, Accounting, and Technology, ensuring that financial workflows, system integrations, and reporting structures are accurate, scalable, and efficient.

The ideal candidate combines strong accounting knowledge with analytical and technical skills and is comfortable translating finance requirements into system enhancements and process improvements.

Location:

Dallas, TX - Onsite

Responsibilities:

• Partner with Accounting leadership to evaluate and improve financial workflows (AP, AR, payroll, revenue recognition, close process).
• Translate accounting and reporting requirements into system configurations and technical specifications.
• Identify opportunities to automate manual processes and improve controls.
• Support implementation and optimization of ERP and financial systems.
• Develop and maintain financial reports and dashboards to support FP&A, accounting, and operational teams.
• Ensure data integrity across financial systems and reporting tools.
• Perform root cause analysis on discrepancies and reporting variances.
• Manage and support integrations between ERP, billing, payroll, CRM, and other business systems.
• Partner with IT and external vendors to resolve system issues.
• Support system upgrades, enhancements, and new tool implementations.
• Maintain documentation for financial systems, workflows, and controls.
• Ensure processes align with GAAP and company policies.
• Assist with documentation required for audits and regulatory reporting.

Requirements:

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related field.
• 3–6+ years of experience in accounting, finance operations, financial systems, or solutions analysis.
• Strong understanding of core accounting principles (GAAP).
• Experience working with ERP systems (NetSuite, Workday, Sage, SAP, Oracle, etc.).
• Proficiency in Excel (advanced formulas, pivot tables).
• Strong proficiency in SQL, including query optimization and relational database concepts.
• Experience with scripting or coding languages (e.g., Python, R, or similar) preferred.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to translate finance requirements into technical solutions.

Strong Candidates Will:

• Improvement Mindset: Thinks in terms of scalability and long‑term maintainability, not just quick fixes.
• Collaborative Partner: Works closely with different vendors, departments and team members with a positive attitude.
• Data‑Driven: Builds structure and consistency in a high‑volume data environment.
• Ownership: Manages deadlines well and takes responsibility for the solutions they build.
• Attention to Detail: Able to review work, with strong financial acumen, for finding and correcting errors.

 Benefits

Staff Accountant

The Staff Accountant is responsible for supporting day-to-day accounting operations and ensuring the accuracy and integrity of financial records. This role plays a key part in the month-end close process, account reconciliations, journal entries, cash applications, and accounts payable process. The ideal candidate is detail-oriented, analytical, and able to manage multiple priorities. This role is ideal for an early-career professional seeking hands-on experience in general ledger accounting and financial reporting within a collaborative team environment. 

Location: Dallas, TX | USA | Full-time Onsite

Responsibilities:

• Prepare and post accurate journal entries in accordance with GAAP
• Assist with monthly, quarterly, and annual close processes
• Perform account reconciliations (bank, cash, etc.)
• Maintain and reconcile general ledger accounts
• Analyze financial data and investigate account variances
• Support accounts payable and receivable processes as needed
• Ensure timely and accurate recording of transactions
• Maintain supporting documentation for audit purposes
• Monitor compliance with internal controls and company policies
• Identify opportunities for process improvement and efficiency
• Research and resolve basic accounting discrepancies
• Collaborate with cross-functional departments to resolve accounting issues
• Assist with special projects as needed 

Requirements:

• Bachelor’s degree in Accounting or Finance required
• Proficient in Excel  
• Strong understanding of GAAP fundamentals  

Strong Candidates will:

• Attention to Detail: High level of accuracy in data entry and reconciliations
• Analytical Thinking: Ability to investigate variances and strong problem solving skills
• Accountability & Ownership: Takes responsibility for assigned accounts and follows through on open items Adaptability Skills: Comfortable in a fast-paced or changing environment and ability to learn new systems/processes quickly 

 Benefits

• Monthly parking stipend
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

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