About the Role

iCapital is seeking a strategic, hands-on, and results-driven Assistant Vice President or Vice President Program Manager to join the Product Operations team, directly supporting the Pre-Investment vertical. This role will lead the planning and execution of multiple complex, highly technical software development initiatives that are critical to firm-wide priorities. The ideal candidate brings a strong track record of delivering enterprise-scale technology projects in financial services, thrives in a fast-paced environment managing concurrent workstreams, and operates as a true partner to Product and Engineering leadership. They are comfortable working with globally distributed teams, leveraging AI-powered tools to accelerate execution, and stepping directly into problems to drive resolution independently and with urgency.

Responsibilities

• Own and drive the end-to-end delivery of multiple concurrent strategic software initiatives across the Pre-Investment vertical, ensuring alignment with business goals, timelines, and resource plans.
• Build trusted relationships with product and engineering leads, understand strategic priorities and technical tradeoffs, and co-own delivery outcomes alongside both disciplines.
• Lead cross-functional collaboration with the Product, Engineering, UX, Legal, Compliance, and Sales teams to ensure seamless execution and stakeholder alignment across distributed, multi-location teams.
• Develop and maintain detailed project plans, including milestones, dependencies, and risk mitigation strategies across a portfolio of technically complex initiatives.
• Diagnose root causes, drive resolution directly, and escalate when necessary, with clear context and recommendations.
• Use analytical reasoning to assess program performance, identify areas for improvement, and lead efforts to improve efficiency and effectiveness within the team.
• Serve as a power user and operational owner of Monday.com, designing and maintaining boards, dashboards, automations, and workflows that drive transparency, accountability, and timely delivery across teams. Ensure Monday.com is the source of truth for roadmap tracking, status reporting, and cross-functional visibility.
• Maintain deep operational fluency in JIRA and Confluence, actively using JIRA for sprint-level tracking, backlog management, and engineering alignment, and Confluence for documentation, decision logs, and durable program artifacts. Operate seamlessly across all three platforms (Monday.com, JIRA, Confluence) as an integrated toolkit.
• Prepare and present project status reports, dashboards, and performance metrics to leadership and cross-functional stakeholders.
• Facilitate decision-making forums and working sessions to align teams, resolve conflicts, and drive consensus.
• Leverage AI tools, including Microsoft Copilot and Anthropic's Claude to accelerate operational workflows such as drafting communications, synthesizing meeting notes, analyzing project data, generating status summaries, and improving the speed and quality of program execution outputs.

Qualifications

• 7-10+ years of relevant experience within program management, project management, or business analysis roles
• Proven experience delivering multiple complex, technically deep software projects simultaneously in financial services or fintech environments
• Demonstrated ability to partner directly with product and engineering leadership, understanding product strategy, technical architecture, sprint mechanics, and delivery tradeoffs well enough to co-own outcomes, not just track them
• Experience working effectively with globally distributed teams 
• Strong interpersonal and communication skills, with the ability to influence and align diverse stakeholders
• Able to operate independently with minimal direction and take direct ownership of problems from identification through resolution
• Demonstrated ability to manage ambiguity, prioritize competing demands, and operate with a risk management mindset
• Deep understanding of Agile methodologies and advanced proficiency across the full toolset (i.e. Monday.com, JIRA, and Confluence)
• Operational rigor with a focus on process improvement, workload distribution, and team enablement
• Experience peer-influencing projects and fostering a culture of accountability and growth
• Hands-on experience with AI productivity tools, specifically Microsoft 365 Copilot (for email, Teams, document drafting, and meeting synthesis) and Anthropic Claude (for analysis, summarization, and operational content generation)
• Comfort experimenting with AI-assisted workflows to improve team velocity, reduce manual overhead, and enhance the quality of executive-facing deliverables
• PMP, SAFe, CSM, or CSP certifications are a plus

Benefits

The base salary range for this role is $120,000 to $150,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

THE ROLE

The Business Systems Analyst, Legal Operations will design, optimize, and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes, data models, and technology solutions—enabling higher productivity, better decision-making, and responsible use of automation and AI across the Legal portfolio.

You will partner closely with Global Legal Ops & Enablement (GLOE), Legal practice groups, Finance, HR, DTG/IT, and external vendors to build and maintain an integrated ecosystem (e.g., ServiceNow Legal Service Delivery, CLM/CM, knowledge/AI tools, matter management, e‑billing and reporting).

WHAT YOU'LL DO

Strategy & Business Partnership

• Partner with Legal and business leaders to understand goals, pain points, and priorities; translate them into clear system and process requirements.

• Map end‑to‑end Legal workflows (intake, triage, self‑service, assignment, execution, closure, and analytics) and identify opportunities for standardization, automation, and risk reduction.

• Help shape the Legal technology roadmap, including trade‑offs across “run-the-business” enhancements and “change-the-business” initiatives.

Solution Design & Delivery

• Translate high‑level requirements into detailed user stories, process flows, acceptance criteria, and test plans.

• Work with DTG/IT, vendors, and Legal stakeholders to design solutions that are scalable, secure, and aligned with corporate architecture and data governance standards.

• Support configuration and integration work across platforms (e.g., ServiceNow, CLM, Salesforce, knowledge/AI tools) in partnership with technical teams.

• Coordinate and execute functional testing, UAT, and defect triage, ensuring high‑quality releases.

Data, Reporting & Analytics

• Define and maintain metrics and dashboards for Legal (e.g., intake volume, cycle times, SLA performance, self‑service adoption, NPS/CSAT, AI‑enabled use cases).

• Partner with Finance, FP&A, and Legal leadership on data sets that support budgeting, resource planning, and portfolio prioritization.

• Ensure data quality and integrity across systems, including master data, matter metadata, contract metadata, and knowledge objects.

Change Management & Enablement

• Develop and execute change management plans (communications, training, documentation, office hours) to drive adoption of new tools and processes.

• Create and maintain playbooks, knowledge articles, and self‑service content for Legal and business users.

• Gather feedback post‑launch, monitor performance against expected outcomes, and iterate to improve.

Run-the-Business Operations

• Own and prioritize the enhancement and defect backlog for key Legal systems in partnership with product owners and service owners.

• Triage incoming requests, ensuring clear scope, impact assessment, and alignment to roadmap and capacity.

• Act as a Level 2/3 point of contact for complex issues, coordinating with DTG/IT and vendors to resolve them.

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA or Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 4+ years of experience in Business Systems Analysis, Business Operations, or Program Management in a technology‑driven environment; Legal Operations or G&A experience strongly preferred.

• Proven track record translating business requirements into system designs, user stories, and testable acceptance criteria.

• Demonstrated experience with one or more of the following:

• ServiceNow (ideally Legal Service Delivery or other G&A modules)

• Contract lifecycle management (CLM) or matter management platforms

• Salesforce or other enterprise SaaS platforms

• Knowledge management and/or AI‑enabled workflows (search, summarization, drafting, classification, etc.).

• Strong process design and documentation skills (BPMN or similar), including running workshops, mapping current/future‑state, and identifying automation opportunities.

• Solid data and analytics skills: able to define KPIs, design dashboards, and interrogate data for trends and root causes; experience with modern analytics stack (e.g., Snowflake for data warehousing and Tableau for visualization).

• Experience working in cross‑functional, matrixed organizations with IT, Finance, HR, Sales Ops, or similar partners.

• Excellent communication skills, with the ability to tailor messaging for attorneys, executives, technical teams, and end users.

• Comfort managing multiple projects and stakeholders in a fast‑paced, high‑growth environment.

Preferred Experience

• Prior experience working in or closely with a corporate Legal department (e.g., Legal Operations, Compliance, Privacy, IP, Commercial, Employment, Litigation).
• Hands‑on experience with ServiceNow configuration in a business/system analyst or product owner capacity.
• Background in legal tech, process improvement, or shared services (e.g., G&A transformation, ticketing/intake systems, workflow automation).
• Familiarity with change management frameworks (e.g., Prosci/ADKAR) and training design.
• Experience supporting or implementing AI/automation initiatives in a controlled, governance‑driven way.

Lehi Salary Range: $89,000 - $134,000

Santa Clara Salary Range: $126,000 - $189,000

#LI-TH3,  #LI-ONSITE

ABOUT THIS ROLE

As the Senior Director of Field Marketing, you will architect the engine that brings LVT’s hardware-enabled SaaS solutions to life in the physical world. Leading a multi-pillar team across Field ABM, Events, and Partner Marketing, you will bridge the gap between high-level brand strategy and localized revenue generation. This is a high-impact leadership role designed for a strategic operator who can harmonize complex channel ecosystems with high-touch enterprise plays. You will serve as the primary liaison to Sales leadership, ensuring our field presence is not just visible, but a primary driver of high-fidelity pipeline.

This role is based in-office out of our Headquarters in American Fork, Utah, or our office in Seattle, Washington.

ROLE RESPONSIBILITIES

• Multi-Pillar Team Leadership: Provide daily strategic direction and coaching to the heads of Field ABM, Events, and Partner Marketing, ensuring their sub-functions operate as a unified engine rather than in silos.
• Segment-Aligned ABM Orchestration: Collaborate with the Field ABM and Sales teams to design and deploy bespoke "1:1" and "1:few" marketing plays for high-value accounts, ensuring direct and channel sales teams have tailored touchpoints to delight our "Must-Win" accounts.
• End-to-End Trade Show Excellence: Collaborate with the Events, Brand, and Product Marketing teams to ensure flawless physical execution at our “1:many” trade shows, from booth logistics and technical setup to real-time lead capture and immediate follow-up workflows.
• Channel Ecosystem Activation: Collaborate with the Partner Marketing and Channel Partner teams to maximize the impact of the channel partner network, utilizing MDF (Market Development Funds) to scale event reach and co-branded ABM initiatives.
• Sales & Marketing Synchronization: Act as the primary liaison between Marketing, Direct Sales, and Channel Sales leadership to align field activities with quarterly revenue targets, sales segment priorities, and tiered account focus.
• Budget & ROI Management: Maintain responsibility for the multi-million-dollar field and events budget, prioritizing high-yield investments and cutting low-performing activations based on data-driven insights.
• SaaS/HaaS Demo Strategy: Partner to refine the in-person demo experience for how our physical security hardware and software show in the field for 1:1, 1:few, and 1:many touchpoints, ensuring every demo creates a premium, high-fidelity experience for prospects.
• Pipeline & Revenue Attribution: Rigorously track all field and event activities within the CRM, ensuring every ABM, Event, and Partner play is accurately attributed to pipeline generation and revenue.

OUR IDEAL CANDIDATE

• Multi-Functional Leadership: 8–10+ years of progressive marketing experience, with at least 3 years in a leadership capacity. You have a proven ability to manage a diverse organization consisting of Field Marketing, Events, and Partner/Channel functions.
• Hardware-Enabled SaaS Expertise: Direct experience in marketing a hybrid “hardware + software” product, or marketing in the Physical Security or IoT industry.
• Mastery of High-Touch Strategy: A documented track record of architecting and owning a comprehensive ABM strategy that resulted in measurable pipeline growth within prioritized Enterprise accounts.
• Channel Ecosystem Savvy: Deep experience owning or working in lockstep with Channel Partner Marketing, including the strategic allocation and management of Market Development Funds (MDF).
• Financial & Analytical Acumen: You act as a business owner who can translate marketing spend into financial outcomes, comfortable presenting "Sourced vs. Influenced" pipeline data to executive leadership.
• Operational Excellence: You possess the executive presence to lead high-level strategy and the technical "scrappiness" to ensure physical field units and software demos are executed flawlessly.

Collaborative Influence: A natural bridge-builder who can align the needs of a fast-paced Sales organization with the long-term vision of a Product and Brand team.

ABOUT THIS ROLE

As the Revenue Accounting Manager you will serve as the technical subject matter expert and primary driver for the daily execution of our global revenue streams, spanning SaaS, hardware, and services. This role reports to the Director, Revenue Accounting, and is a high-impact, individual contributor role focused on the technical accuracy and integrity of our financial reporting. You will own the end-to-end revenue close process and maintain robust governance to ensure all reporting remains compliant with U.S. GAAP (ASC 606). Your expertise will be vital in ensuring audit readiness, transparency, and the scalability of our global revenue operations as we continue to expand.

ROLE RESPONSIBILITIES 

• Technical Revenue Execution: Lead the monthly and quarterly revenue close process. This includes the high-level preparation of complex journal entries, reconciliations, and the oversight of revenue recognition data to ensure accuracy.
• Technical Documentation & Research: Act as the internal consultant for revenue accounting. You will draft and maintain technical accounting memos to ensure all revenue conclusions are documented, approved, and prepared for rigorous audit testing.
• Compliance & SOX Governance: Serve as the functional owner for revenue-related SOX controls. You will design and execute processes that meet internal and external compliance standards, ensuring a "no surprises" audit environment.
• Systems & Scalability: Take a lead technical role in the Oracle revenue system enhancement project. You will partner with IT to perform User Acceptance Testing (UAT), troubleshoot complex logic issues, and ensure data integrity for SKUs, pricing, and contracts.
• Process Automation: Proactively identify and implement process improvements to shorten close cycles and leverage automation, ensuring our systems can scale for international expansion.
• Strategic Collaboration: Partner cross-functionally with Sales and Legal to review complex deal structures, identifying and communicating potential revenue impacts before contracts are finalized.
• Audit Management: Act as the primary liaison for internal and external auditors during walkthroughs, providing expert evidence collection and technical explanations for revenue treatments.

OUR IDEAL CANDIDATE

• Credentials: CPA is highly preferred with a deep technical foundation in ASC 606.
• Experience: 5+ years of progressive accounting experience. We highly value candidates with a blend of Big 4 public accounting and hands-on corporate revenue experience in a fast-paced environment.
• Systems Mastery: Advanced proficiency with Oracle (strongly preferred) and Salesforce. You should have a proven track record of navigating ERP implementations or significant system upgrades.
• Analytical Depth: Exceptional skills in complex reconciliations and flux analysis. You have a knack for distilling massive amounts of technical data into clear, actionable insights for leadership.
• Autonomy & Integrity: A self-starter who operates with the highest ethical standards. You possess the professional independence and confidence required to uphold financial reporting integrity without constant supervision.

You’re Opportunity:

At PLACE, we’re building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives.

This is YOUR CHANCE to help power the mobile experiences used by thousands of real estate professionals and consumers every day. As our Mobile Engineer, you’ll partner with the Engineering Manager, product leaders, and design teams to build and scale high-impact mobile applications across our ecosystem—including Brivity Go, Brivity Home, the PLACE Partner App, Brivity Open House, and AreaPro. You’ll play a key role in delivering performant, reliable, and intuitive mobile solutions that support complex workflows and real-world use cases.

If you thrive in fast-paced environments, enjoy solving real user problems, and believe in building scalable mobile experiences across platforms, this is your PLACE.

Who Develops You: Mobile Director

What You’re Great At:

You are a mobile engineer who ships. You bring 3–5 years of experience building and maintaining production mobile applications and are comfortable working across both iOS and Android environments. You think in systems, not just screens, and understand how mobile apps connect to broader product ecosystems.

You write clean, maintainable code and take pride in building high-quality user experiences. You are comfortable working in React Native while also diving into native code when needed. You collaborate well with product, design, and engineering partners and can translate business requirements into scalable technical solutions.

You are proactive in identifying issues, improving performance, and addressing technical debt. You stay current with evolving mobile technologies and bring a thoughtful, pragmatic approach to building across platforms.

What You’ll Do:

• Build and maintain cross-platform mobile applications using React Native (TypeScript, Expo, React Navigation/Expo Router)
• Integrate with native iOS (Swift/Objective-C) and Android (Kotlin/Java) modules when needed
• Partner with product and engineering leadership to scope, prioritize, and deliver mobile features
• Translate product requirements and Figma designs into high-quality mobile experiences
• Write clean, scalable, and well-documented code following best practices
• Develop and maintain automated tests (Jest, React Native Testing Library, Detox, XCTest, JUnit/MockK)
• Debug issues, fix bugs, and improve app performance and reliability
• Identify and reduce technical debt across mobile codebases
• Participate in code reviews and contribute to engineering standards
• Collaborate cross-functionally with design, QA, backend engineering, and product teams
• Communicate technical concepts clearly to both technical and non-technical stakeholders
• Contribute to Agile processes including standups, sprint planning, and retrospectives
• Deliver high-quality features within sprint timelines
• Maintain and improve technical documentation
• Stay current with mobile platform updates, tools, and best practices

Why PLACE:

We believe people do their best work when they’re trusted, supported, and surrounded by others who are equally driven. Our competitive benefits include PTO as needed, comprehensive insurance coverage, a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the “PLACE” they are proud to call “my company.”

Salary: $80,000 - $120,000/year

Location: This is a hybrid role but must be able to commute to the office in Draper, Utah.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

ABOUT THIS ROLE 

As the VP of Business and Market Development for Mission Critical Infrastructure, you will be the primary architect of LVT’s expansion into the most sensitive and high-stakes environments in the world. Leveraging a deep background in physical security and risk management, you will act as the vertical's strategic "overlay" expert, partnering with our sales teams to identify, influence, and close high-value deals.

This is a high-impact, individual contributor leadership role that requires a sophisticated understanding of how physical security technology integrates into the lifecycle of mission-critical assets. You will define the go-to-market strategy that positions our AI-driven intelligence as the standard for Hyperscale Construction teams (AWS, Google, Meta) and Tier 1 General Contractors (DPR, Turner), ensuring our solutions meet the rigorous security protocols and compliance standards required by global data center and infrastructure leaders.

This role can be based out of our Headquarters in American Fork, Utah, or remotely within the United States, with regular travel to meet with prospects and customers across the United States.

ROLE RESPONSIBILITIES

• Architect Vertical Strategy: Design and implement a comprehensive go-to-market framework specifically tailored to the unique compliance and security demands of Mission Critical Infrastructure.

• Drive Pipeline Excellence: Act as the subject matter expert (SME) overlay for the GTM team, providing the industry depth required to qualify opportunities and accelerate the sales cycle within the data center and critical construction sectors.

• Influence & Close: Partner directly with sales representatives on key accounts to deliver compelling, vertical-specific value propositions that drive revenue growth.

• Champion the Brand: Serve as the "Face of LVT" within the vertical, leveraging an elite network of contacts across Hyperscale owners and top-tier General Contracting firms.

• Strategic Collaboration: Partner with Product, Engineering, and Client Success teams to ensure our roadmap addresses the high-stakes operational, safety, and site-security needs of critical infrastructure projects.

• Market Intelligence: Rigorously monitor industry trends, competitive movements, and customer feedback to refine LVT’s competitive advantage in the mission-critical space.

• Field Leadership: Lead the charge in the field, with travel as needed, estimated ~15-30%, to engage stakeholders and oversee critical site deployments.

OUR IDEAL CANDIDATE

• Mission Critical Authority: You possess a deep, sophisticated understanding of the data center lifecycle, Hyperscale construction requirements, and the specific physical security challenges inherent in critical infrastructure.

• The "Strategic Hunter": You have a proven track record of influencing complex, high-six-figure enterprise deals through deep industry credibility and technical fluency.

• Exceptional Communicator: Ability to translate complex AI and hardware capabilities into clear ROI for both General Contractor leads and Hyperscale tech executives.

• Analytical Architect: You are data-driven, using market research and sales metrics to identify high-growth segments and optimize vertical strategies.

• Cross-Functional Partner: You excel at working in a matrixed environment, seamlessly collaborating with sales reps to provide the "special forces" expertise needed to win.

• Agile & Adaptable: You thrive in high-growth environments, with the mindset to pivot strategies quickly as market conditions or customer needs evolve.

• Results-Obsessed: You are driven by KPIs and revenue targets, with a natural inclination toward accountability and course-correcting based on performance data.

COMPENSATION

The beginning annual salary range for this role is $168,000.00 - $224,000.00 USD and is determined by location, job-related experience, and education/training. Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program.

Why You’ll Love This Role

We are seeking a talented and experienced Sr. Product Manager to focus on Cribl’s Pipeline Generation Systems portfolio.

This is a high-impact AI innovation role focused on finding and scaling practical ways AI can increase pipeline across Marketing and Sales. You will partner closely with business stakeholders to shape the roadmap for the systems, workflows, and data foundations behind lead capture, prioritization, routing, attribution, personalization, and orchestration.

Sitting at the intersection of go-to-market strategy, enterprise systems, and AI innovation, you will help turn promising ideas into measurable business outcomes. This role reports to the Sr. Director, Enterprise Applications.

As An Active Member Of Our Team, You Will…

As Sr. Product Manager - Pipeline Generation Systems, you will be the product owner for a portfolio of capabilities that directly influence top-of-funnel effectiveness, data quality, and GTM execution. Your key responsibilities will include:

• AI Innovation Strategy for Pipeline Generation: Define and execute a compelling product vision and roadmap centered on how AI can materially increase pipeline, improve seller focus, and make GTM execution more intelligent across lead capture, prioritization, routing, attribution, and account-based motions.
• AI Use Case Discovery & Facilitation: Partner with Marketing, SDR, Sales, and RevOps stakeholders to identify high-value AI opportunities, facilitate tradeoff discussions, and translate business pain points into practical experiments, product requirements, and scalable delivery plans.
• Account Prioritization, Personalization & Orchestration: Drive roadmap investments that help Cribl identify, rank, and activate against the highest-value accounts through AI-assisted account scoring, richer account context, seller-facing insights, and scalable personalization workflows.
• Lead-to-Account, Routing & Data Quality Foundations: Own the product strategy for the data and workflow patterns that ensure leads and accounts are matched, normalized, enriched, and routed correctly, recognizing that strong AI outcomes depend on trustworthy underlying data and process design.
• Marketing Attribution & Campaign Intelligence: Partner with Marketing and RevOps leaders to improve how Cribl measures the impact of campaigns and demand programs, while also advancing more intelligent ways to connect engagement signals, campaign-member data, and opportunity creation.
• Vendor & Platform Evaluation: Evaluate and operationalize external tools and internal capabilities that expand Cribl’s AI-enabled pipeline generation portfolio, including enrichment, hierarchy management, prioritization, orchestration, and personalization platforms, while ensuring sound governance and architectural fit.
• Cross-Functional Stakeholder Partnership: Build strong relationships across Marketing, Sales Development, Revenue, Marketing and Revenue Operations teams, and technical teams, serving as a facilitator and product leader who can align stakeholders, clarify decisions, and move ambiguous initiatives toward measurable business outcomes.
• Operational Excellence, Experimentation & Measurement: Define the right KPIs, success criteria, and experiment frameworks for pipeline generation systems so Cribl can assess which enhancements are actually increasing pipeline quality, efficiency, and conversion.
• Responsible AI Adoption in GTM Systems: Help Cribl adopt AI in practical, governed ways by balancing innovation with data quality, usability, operational readiness, and change management.
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours.

If You’ve Got It - We Want It

• 5+ years of product management experience: Proven track record in product management within a B2B SaaS environment, ideally with meaningful ownership of internal systems, GTM systems, or revenue technology portfolios.
• AI-forward product mindset: Demonstrated ability to spot where AI can create real business value, shape practical use cases, and distinguish between meaningful innovation and hype.
• Pipeline Generation / GTM Systems domain knowledge: Strong understanding of demand generation, SDR workflows, lead management, attribution, enrichment, and account-based motions in a modern SaaS company.
• Salesforce ecosystem fluency: Deep functional understanding of Salesforce and how it supports lead, contact, account, opportunity, campaign, and routing workflows across the GTM lifecycle.
• Systems thinking and data quality orientation: You understand that pipeline generation systems only work when identity, matching, hierarchy, normalization, sync behavior, and routing are designed intentionally and governed well, and that these foundations are critical for effective AI.
• Stakeholder facilitation and influence: Demonstrated ability to align and influence stakeholders across business and technical teams, facilitate productive decision-making, and move cross-functional initiatives forward when priorities differ.
• Analytical and experimental mindset: Comfortable using metrics, experimentation, and operational data to frame problems, prioritize investments, assess impact, and determine whether AI-driven changes are actually improving pipeline outcomes.
• Technical collaboration: Able to work effectively with engineering and systems teams, translating business requirements into product direction, implementation tradeoffs, and clear acceptance criteria.
• Builder mentality: Comfortable stepping into ambiguity, shaping the first version of the strategy, and improving it through iteration, feedback, and measurable outcomes.
• Communication & influence: Exceptional written and verbal communication skills, with the ability to make complex systems, AI concepts, and tradeoffs understandable to a wide range of audiences.
• Preferred Qualifications
  • Experience with Salesforce Sales Cloud, Marketo and adjacent GTM tooling used for enrichment, routing, attribution, or orchestration.
  • Familiarity with tools and workflows supporting ABX, account prioritization, and personalized digital experiences.
  • Experience building, piloting, or scaling agentic workflows or AI-assisted business process automation in a GTM, operations, or enterprise systems context.
  • Comfort operating in a high-growth, remote-first B2B SaaS environment.
  • Curiosity about practical AI and automation opportunities in internal business systems.
  • Good jokes, or maybe better, bad jokes.
  • A love for goats.

Salary Range ($105,000 - $160,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

#LI-KJ1
#LI-Remote

What You'll Do

As a Manager of Product Support,  you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). 

You will be responsible for:

• Maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email
• Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
• Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
• Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. 
• Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer. 
• Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
• Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
• Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What You’ll Bring

• 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. 
• Expertise in customer service operations, processes, and infrastructure in support. 
• Experience in addressing customer needs by leveraging AI tools.
• Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. 
• Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. 
• Experience successfully recruiting, building, training, and promoting world-class teammates.
• Excellent collaboration skills and team focus.
• Zendesk experience is a plus.
• Candidates must be local to Provo/Lehi area and open to working a Hybrid model in the future. 

ABOUT THIS ROLE

We are seeking a highly experienced and hands-on Senior Workday Manager to lead the strategy, governance, and operational excellence of our Workday platform across all modules. This individual will serve as the enterprise owner of Workday, ensuring system stability, optimization, integrations, security, and business alignment.

The ideal candidate has deep functional and technical expertise across Workday HCM, Payroll, and other Workday related modules, while also possessing strong managerial leadership and vendor management experience. This role requires close partnership with business stakeholders, IT teams, and third-party service providers.

This is a hands-on leadership role — not purely administrative — requiring active involvement in configuration, troubleshooting, integrations, and system design.

This role is based out of our Utah Headquarters (preferred) and reports directly to our CIO. We may consider highly-qualified remote candidates with required regular travel.

ROLE RESPONSIBILITIES

• Platform Strategy & Governance: Own the overall strategy, roadmap, and governance of the Workday ecosystem. Provide deep expertise across: Core HCM, Payroll, Time Tracking, Recruiting & Talent, Benefits, Financials (GL, AP, AR, Expenses, Assets, Projects), Procurement & SCM, Adaptive Planning, Prism / Reporting, and Security & SoD. Lead biannual Workday release management and impact analysis and ensure system performance, scalability, and compliance.

• Hands-On Configuration & Support: Configure and maintain Workday business processes, security roles, reports, calculated fields, integrations, and notifications, Troubleshoot complex production issues across functional domains, review and approve configuration changes before deployment, lead testing efforts for enhancements and upgrades, ensure documentation of system design, changes, and architecture.

• Cross-System Architecture: Oversee integrations between Workday and enterprise systems (ERP - Oracle, SAP, NetSuite, CRM - Salesforce, ITSM - ServiceNow, payroll vendors, banking systems, and data warehouses) and partner with architects to define data flows, transformation logic, and reconciliation controls. Ensure reconciliation controls between Workday and downstream systems.

• Business Partnership: Act as trusted advisor to HR, Finance, Payroll, and Operations leaders. Translate business requirements into scalable system solutions. Lead workshops for process redesign and optimization. Identify automation opportunities to improve efficiency. Drive continuous improvement initiatives across business processes.

• Team Leadership & Governance: Lead and mentor a team of internal and external Workday analysts and administrators, establish operating model for Workday support (intake, prioritization, SLAs), develop KPIs for system performance and support effectiveness, ensure proper segregation of duties and security governance, provide executive-level updates on platform health and roadmap.

• Vendor & Compliance Management: Manage relationships with Workday AMS providers, implementation partners, integration partners, payroll vendors. Ensure vendors adhere to security, compliance, and SLA requirements, and lead escalations when necessary. 

• Compliance & Controls Success:  Partner with Internal Audit on: SoD design and remediation, access reviews, control documentation, audit readiness, ensure proper documentation of configuration and business processes, maintain data privacy and regulatory compliance (SOX, HIPAA, GDPR as applicable).

OUR IDEAL CANDIDATE

• Extensive Domain Expertise: You possess 7+ years of enterprise applications experience, with at least 5 years of deep, hands-on Workday experience specifically across both HCM and Financials (must have both) and experience supporting Payroll within Workday.

• Technical Proficiency: You have a proven track record in Workday configuration (not just oversight) and managing integrations using EIB, Core Connectors, Studio, and APIs. Strong understanding of enterprise architecture and data flows.

• Leadership Mindset: You are a strategic thinker with a high ownership mindset, comfortable leading cross-functional teams and managing third-party AMS providers and vendors.

• Stakeholder Management: You can bridge the gap between technical IT requirements and senior business stakeholder needs, providing clear, executive-level updates on platform health. Experience working with senior business stakeholders. 

• Agile & Adaptive: You thrive in fast-paced, evolving environments and possess the "systems thinking" necessary to solve complex architectural challenges.

ABOUT THIS ROLE

LVT is seeking a high-caliber Director of Public Sector Capture to spearhead our growth within the U.S. Federal Government. As a senior individual contributor, you will own the full capture lifecycle—identifying, qualifying, and positioning LVT to win high-stakes contracts that bring our AI-driven hardware and software to the public sector. You will act as the bridge between market intelligence and winning proposals, leveraging your deep knowledge of federal procurement to shape requirements and secure our place as a mission-critical partner for government agencies.

This role is 100% remote and will require travel for industry events, agency site visits, or collaboration at our Headquarters in American Fork, Utah.

ROLE RESPONSIBILITIES

• Strategic Capture Ownership: Lead the end-to-end capture process for major federal opportunities, focusing on increasing our Probability of Win ($PWIN$) through rigorous analysis and strategic positioning.
• Pipeline Development: Research and track federal solicitations via GovWin, SAM.gov, and agency portals to maintain a robust 18-month rolling pipeline of strategic opportunities.
• Market Intelligence: Conduct deep-dive competitive and incumbent analyses to identify LVT’s unique value proposition and gaps in the current market landscape.
• Stakeholder Influence: Engage directly with federal program offices and Small Business Development Officers to shape future requirements and influence acquisition strategies prior to formal RFP release.
• Teaming Strategy: Identify and vet potential prime contractors and teaming partners, managing the execution of NDAs and Teaming Agreements (TAs) in collaboration with the contracts team.
• GSA & Contract Management: Oversee the strategy and compliance for LVT’s GSA Schedule, including catalog management, pricing strategy, and contract modifications.
• Cross-Functional Collaboration: Partner with Account Executives and Leadership to provide comprehensive pipeline briefings and strategic recommendations on "Go/No-Go" decisions.

OUR IDEAL CANDIDATE

• GSA Schedule Expert: Proven experience managing a company’s GSA Schedule, including pricing strategy, catalog management, contract modifications, and ensuring strict compliance with federal procurement regulations.
• Strategic Intelligence: Expert at navigating federal opportunity platforms such as GovWin, SAM.gov, FPDS, and agency forecast portals to identify, qualify, and prioritize opportunities early in the acquisition lifecycle.
• Requirement Shaper: Skilled at engaging directly with federal program offices and end users to help shape current and future requirements and influence acquisition strategies prior to formal solicitations.
• Acquisition Savvy: Deep understanding of federal acquisition processes and contracting structures, including IDIQs, BPAs, task orders, and OTA-based procurements.
• Federal Growth Leader: Extensive experience in federal business development or capture management with a proven track record of winning multi-million dollar contracts.
• Technical Architect: Ability to formulate complex win themes and competitive ghosts that differentiate LVT’s AI and hardware solutions from traditional security incumbents.
• Self-Directed Professional: A highly disciplined "hunter" who thrives in a remote, autonomous environment and can manage complex work streams without daily supervision.
• Exceptional Communicator: Executive-level presence with the ability to translate technical federal jargon into clear, compelling narratives for internal and external stakeholders.

COMPENSATION

The beginning annual salary range for this role is $180,000 - $238,000 USD and is determined by location, job-related experience, and education/training. Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program.

About your role

We are seeking an innovative, analytical Lifecycle Marketing leader to lead a high-performing team and support continued business growth. In this highly visible role, you will own the execution and evolution of critical product notification, nurture and engagement programs that are the lifeblood of the Rocket Lawyer business.  

This leader is the embodiment of a modern lifecycle marketing team's "flow state," demonstrating a signature combination of audience strategy, data management, technology, flawless execution, and continuous optimization.

You are comfortable navigating a matrixed organization,  actively collaborating across Marketing, Product, Engineering, Data, and Finance/BI functions informing strategies and campaigns, and utilizing all elements of customer behavioral data to optimize  program outcomes. 

You are a skilled people manager, focused in equal measure on execution and sharing your expertise and experience to further develop and mentor your talented team members. 

How you will make a difference day to day

• Lead the diverse, global team of lifecycle marketing specialists responsible for campaign and program delivery / optimization in email, push and SMS. Ensure appropriate resourcing and the development necessary for career growth and to meet evolving business needs.
• Design, build and optimize the notification, nurture and awareness programs to engage customers where they are and bring them back into the product experience
• Be the business owner for the data and critical technologies necessary for lifecycle marketing program delivery today and ensure future readiness: customer data, audience creation, behavioral events, dynamic content.  Stay up to date with the pace of change in the lifecycle marketing technologies, bringing relevant insights and requirements back to the business for continuous experimentation and innovation.
• Actively collaborate with Marketing, Product, Technology, Data Eng and BI team members to communicate lifecycle marketing requirements and launch/optimize programs aligned to established business launch cycles
• Leverage customer data and program insights to deeply understand audience behavior, interests and intentions to fuel shared audience creation for consistent messaging for omni channel program execution
• Participate in quarterly and annual planning, bringing insights to inform strategies and prioritization for necessary innovations of the technologies and data needed for program execution and business impact
• Deliver the weekly, monthly, quarterly reporting and insights into program performance. Actively and creatively addressing challenges in order to meet/exceed established targets

What you’ll need

• 10+ years of relevant lifecycle marketing experience within a high velocity, marketing driven online business: Consumer/ProSumer, PLG, SaaS preferred 
• Familiarity with Segment CDP and Iterable preferred
• Track record of driving measurable increases in program efficacy and process efficiency within high volume programs
• Track record of global team management and development  

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

As an AI Enterprise CSM, you will be responsible for supporting the relationships with Podium’s high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio.

What you will be doing: 

• Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations.
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.
• Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
• You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients.
• Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC’d to support as appropriate.
• Maintaining documentation/SOPs for customer account details with assistance from the Account Executive. 
• Assist with reporting the value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed.
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Tracking cases, bugs, and ongoing projects. 
• Work cross-functionally to relay product feedback
• Your metrics will be focused on growth and retention.
• You will travel 15% to 20% of the time. 

What you should have: 

• 3+ years of Enterprise Customer Success experience
• Experience in Automotive, Home Services, or a similar industry 
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
• Ability to identify and highlight customer ROI and business value.
• Strong ability to think at scale while balancing customer experience outcomes.
• Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics.
• Strong skills in being a thought leader for the team and company.
• Proven success in helping clients make better decisions.
• Success in effectively decreasing churn, increasing revenue, and wowing your customers.
• Experience working in professional services, managed services, or a SaaS company.
• Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last.
• Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things.
• Focused on being solution-oriented with creative and efficient options. 
• Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio. 

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits

• Work in Podium HQ in Lehi, UT, 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.