Your Role

We're looking for a Business Development Representative (BDR) to join our club and youth sales team to fuel acquisition sales efforts by identifying new business opportunities, exploring emerging markets, creating awareness with prospective customers and generating leads.

To succeed, you’ll:

• Generate sales leads through outbound prospecting.
• Qualify inbound leads. 
• Set up meetings between qualified prospects and account executives.
• Develop, test and refine acquisition sales strategies.

BDRs will partner closely with Account Executives (who focus on growing acquisition revenue) and will report directly to a sales manager. BDRs will contribute to sales efforts across multiple account executive territories and will have the opportunity to grow quickly into other sales roles at Hudl.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Lincoln or Omaha.

Must-Haves

• Experience. Entry-level role; a college degree is required. 
• Sales Skills. Negotiation, prospecting, objection handling, and closing deals.
• Motivation. You love to beat your own records, expect the best from yourself, and always want to keep improving.
• Organizational skills. You own your territory by mapping out your days with the prospects you’re going to contact, and you’re comfortable working in a remote environment.
• Sales-stack experience. You’ve spent time in SalesForce, Slack, and Google Drive. You understand how to leverage these tools effectively and how they relate to your day-to-day work.

Nice-to-Haves

• SaaS experience. If you’ve spent time selling software-as-a-service, that’s a plus.
• Knowledgeable about sports. Being an athlete, coach or administrator in club or high school sports isn’t necessary, but would help you connect with our user base. 

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Your Role

We’re looking for an Account Manager to support market development and expand current accounts. This role will be concentrated on U.S. high schools. A key component of this role involves travel to your territory to thrive on the front lines (one of our company values) with customers, as in-person engagement is crucial for success. You will also drive sales via online demos and over the phone. 

To succeed, you’ll:

• Own a sales cycle. You’ll collaborate with athletic directors and coaches to ensure their schools and teams have what they need to develop and improve.
• Close sales face-to-face with customers in your territory. We believe being face-to-face with customers is a key differentiator for success. You will also utilize phone and online demos to continuously drive sales forward.
• Work across multiple sports. Whether it’s volleyball or American football, you’ll understand how all programs can benefit from video analysis. Understanding our customer personas regardless of sport is extremely important.

At Hudl, we pair Account Managers (who focus on growing revenue) with Customer Success Managers (who focus on engagement, implementation and renewal revenue). This helps us ensure we're growing across all sports, product verticals and locations, in addition to supporting customers' journeys with Hudl.

This role is open to candidates based in Lincoln or Omaha, NE and requires three days in our Lincoln, NE office per week.  If you are not already based in either of these locations, we’ll require you to relocate to one of these locations before starting.

Interview Process

• 1st Interview: 30-minute call with a recruiter
• 2nd Interview: 60-minute video call with a Sales Manager 
• Project: This will give you an idea of this role's day-to-day responsibilities
• Final Interview at our headquarters or via Zoom (depending on your location)
• 60-minute panel sales role play with three Sales Managers

Must-Haves

• Experience. You have at least two years of business-to-business sales experience and have a consistent track record of achieving/exceeding goals. 
• Motivation. You love to beat your own records, expect the best from yourself, and always want to keep improving.
• Organizational skills. You own your territory by mapping out your days with the prospects you’re going to contact, and you’re comfortable working in a remote environment.

Nice-to-Haves

• SaaS experience. If you’ve spent time selling software-as-a-service, that’s a plus.
• Knowledgeable about sports. Being an athlete, coach or administrator in club or high school sports isn’t necessary but would help you connect with our user base.  
• Prior Salesforce usage. We use it for our CRM software, but don’t worry if you’re not familiar with it yet.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Your Role

We’re looking for an Account Executive to support market development of net new or acquisition revenue, while also expanding current accounts. This role will be focused on conferences, schools, and teams within NCAA Division II, III, NAIA, and Junior Colleges. 

To succeed, you’ll:

• Own a sales cycle. You’ll collaborate with commissioners, athletic directors and coaches to ensure their schools and teams have what they need to develop and improve.
• Close sales on the phone and through online demos. We believe the more calls and demos you make, the more sales you make.
• Work across multiple sports. Whether it’s global football or American football, you’ll know how every team can benefit from video analysis. Understanding our customer personas regardless of sport is extremely important.
• Travel. You'll occasionally visit your territory to be on the front lines with prospective customers (which happens to be one of our company values).

At Hudl, we pair Account Executives (who focus on growing acquisition revenue) with Customer Success Managers (who focus on engagement, implementation and renewal revenue) and a singular Sales Development Rep (who focuses on transactional momentum creation/closing). This helps us ensure we're growing across all sports, product verticals and locations, in addition to supporting customers' journeys with Hudl.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Lincoln or Omaha. With our flexible work policy, we expect in-office presence in Lincoln, (3) days a week.

Must-Haves

• Experience. You have some business-to-business sales experience and ideally have a consistent track record of achieving, or even exceeding, goals. 
• Motivation. You love to beat your own records, expect the best from yourself, and always want to keep improving.
• Organizational skills. You own your territory by mapping out your days with the prospects you’re going to contact, and you’re comfortable working in a remote environment.

Nice-to-Haves

• SaaS experience. If you’ve spent time selling software-as-a-service, that’s a plus.
• Knowledgeable about sports. Being an athlete, coach or administrator in club or high school sports isn’t necessary, but would help you connect with our user base. 
• Prior Salesforce usage. It’s our CRM software, but don’t worry if you’re not familiar with it yet.  

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Title: Patient Coordinator
Practice: Associated Oral & Maxillofacial Surgeons
Location: Peoria, IL
Hours:

• Monday: 8:00a.m. - 4:30p.m.
• Tuesday: 8:00a.m. - 4:30p.m.
• Wednesday: 8:00a.m. - 4:30p.m.
• Thursday: 8:00a.m. - 4:30p.m.
• Friday: 7:30a.m. - 2:00p.m.
• Saturday: Closed
• Sunday: Closed

Pay Range: $18.50 - $20.00 Based on experience 

Position Purpose:

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service:

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Title: Patient Coordinator
Practice: Oral Surgery Implant Specialist 
Location: Dakota Dunes, SD
Hours: 

Position Purpose:

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service:

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Title: Patient Coordinator 
Practice: Midwest Oral Maxillofacial & Implant Surgery
Locations: Chesterfield, Missouri
Hours: M, T & Th, F 7:30am -4pm. Half Day Wed 7:30am – 12pm.

This position is ideal for someone who enjoys variety and collaborating with multiple teams and providers. As a float team member, you’ll support multiple locations, with travel compensation provided (paid monthly). A tentative schedule will be shared one week in advance to support planning and visibility.

Position Purpose:

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service:

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Open position in Columbia, MO

Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

The Office Manager supports MTP (US) agencies by performing a variety of administrative tasks, supporting key projects, and assisting with daily office and executive needs, always with an eye toward fiscal responsibility and budget management.

Essential Duties and Responsibilities (Other duties may be assigned)

• Coordinate and oversee office presentation and all building maintenance, including working with contractors (HVAC, plumbing, etc).
• Manage office related functions, including greeting people, maintaining kitchen and office supply needs, signing for shipments, etc.
• Responsible for agency new hire and anniversary announcements via the HR Information System.
• Coordinate on-site and off-site meetings, including reserving meeting space, arranging catering, and sending calendar invites.
• Book travel including flight and accommodations.
• Provide administrative support to Human Resources, IT, Finance/Auditing and agency leadership teams.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum two years professional work experience as an administrative assistant or office manager with access to confidential information.
• Demonstrate a high level of proficiency with Google Products (Gmail, Google Drive, Docs, Sheets, Slides)
• Ability to maintain confidentiality; attention to detail; ability to manage multiple projects concurrently; flexibility in handling changing priorities and tasks in a dynamic environment; attention to efficiency and cost-effectiveness; well-organized; excellent time management skills

Education

• High School Diploma required; Associate Degree or higher level of education preferred.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Open position in Columbia, MO

Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

The Office Manager supports MTP (US) agencies by performing a variety of administrative tasks, supporting key projects, and assisting with daily office and executive needs, always with an eye toward fiscal responsibility and budget management.

Essential Duties and Responsibilities (Other duties may be assigned)

• Coordinate and oversee office presentation and all building maintenance, including working with contractors (HVAC, plumbing, etc).
• Manage office related functions, including greeting people, maintaining kitchen and office supply needs, signing for shipments, etc.
• Responsible for agency new hire and anniversary announcements via the HR Information System.
• Coordinate on-site and off-site meetings, including reserving meeting space, arranging catering, and sending calendar invites.
• Book travel including flight and accommodations.
• Provide administrative support to Human Resources, IT, Finance/Auditing and agency leadership teams.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum two years professional work experience as an administrative assistant or office manager with access to confidential information.
• Demonstrate a high level of proficiency with Google Products (Gmail, Google Drive, Docs, Sheets, Slides)
• Ability to maintain confidentiality; attention to detail; ability to manage multiple projects concurrently; flexibility in handling changing priorities and tasks in a dynamic environment; attention to efficiency and cost-effectiveness; well-organized; excellent time management skills

Education

• High School Diploma required; Associate Degree or higher level of education preferred.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

The Staff Business Systems Analyst is a Salesforce-centric role with broad exposure to the platforms that power a modern insurance company. You'll be the go-to expert for complex CRM challenges, a trusted partner to business stakeholders across sales, service, and operations, and a collaborative teammate who makes the people around you more effective. The split is roughly 60% hands-on platform work and 40% stakeholder engagement—we need someone who's excellent at both.

How You’ll Do It

Salesforce Platform Ownership

• Administer, configure, and develop solutions across our Salesforce environment.
• Maintain and evolve a mature Sales Cloud foundation with strong pipeline instrumentation.
• Help architect and scale an emerging Service Cloud landscape.
• Provide end-to-end platform support, including:
• User support
• Data quality management
• Complex automation
• Custom development

Cross-Platform Integration

• Partner across systems that integrate with Salesforce, including:
• Zuora (billing and payments)
• Workato (integrations)
• Sage Intacct (ERP)
• Marketing Cloud
• Snowflake EDW
• Understand and monitor how data flows between systems.
• Troubleshoot integration and data sync issues when they arise.

Stakeholder Partnership

• Translate business needs into technical solutions.
• Translate technical constraints into clear business terms.
• Partner directly with key stakeholders, including:
• Sales leadership
• Service operations
• Finance
• Other cross-functional teams
• Build credibility and drive adoption through strong relationships and consistent follow-through.

Requirements and Documentation

• Gather, analyze, and document requirements for enhancements and new capabilities.
• Create clear specifications that internal or external developers can execute against.
• Maintain durable documentation that supports future teammates and long-term platform scalability.

Team Collaboration

• Work alongside our Zuora BSA and collaborate with contractors supporting the broader platform ecosystem.
• Share knowledge and best practices across the team.
• Provide guidance to less experienced team members.
• Contribute to a collaborative team culture as the team grows and scales.

The Right Stuff

• High School Diploma or GED required; Bachelor's degree preferred.
• 12+ years of experience in business systems analysis, Salesforce administration, or a related field.
•  5+ years experience in Salesforce across multiple orgs, with hands-on experience in Sales Cloud and ideally Service Cloud. 
• Salesforce Certified Administrator required; Advanced Administrator and Platform Developer I preferred.

Experience in billing platforms, ERPs, marketing automation, data warehouses, or iPaaS tools.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

About the Team:

At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry.

Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation.

The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network.

About the Role:

As Territory Manager and Agency Administrator you will own the growth, day-to-day operations, and P&L performance of your territory within Honor’s Owned & Operated business. You will be the operational and cultural leader for your market — accountable for delivering consistent service, developing frontline talent, and driving sustainable revenue and hours growth. This is a hands-on, high-ownership leadership role for a results-driven operator who thrives in fast-paced environments and excels at building, coaching, and motivating teams.

Beyond owning your local territory, you will help shape scalable operating playbooks, test market-led initiatives, and share insights with cross-functional partners to influence how Honor and Home Instead deliver care across O&O markets. 

Your work will make a tangible difference in the lives of older adults and their families—and will help shape the next generation of care delivery across the Home Instead network.

The ability to run and scale a market is one of the most valuable capabilities within Honor. Leaders who excel in this role are well-positioned to continue to expand the scope of their role within their territory, broader O&O leadership opportunities, and over time, select opportunities across corporate functions or emerging business initiatives.

This role will be a mix of working from home and out in the field in these areas: Punta Gorda, Fort Myers, Bonita Springs, and Naples. Compensation for this role is Base Salary and uncapped commission for expected annual on track earnings of $160,000.

As Territory Manager and Agency Administrator at Honor, you will: 

• Business Growth and P&L:
  • Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
  • Implement initiatives that contribute to organic YoY growth within the territory.
  • Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
• Operational Excellence:
  • Implement operational playbooks that drive consistency and efficiency within the territory.
  • Execute standardized processes and resource allocation frameworks.
  • Support efforts to standardize reporting and data accuracy within the territory.
• Market Development
  • Strengthen Honor’s presence in the local market through community engagement and partnerships.
  • Identify and unlock new opportunities for growth within the territory.
  • Translate local market insights into actionable strategies.
• Team Leadership:
  • Support and contribute to the development of teams aligned with Honor’s mission.
  • Execute goals and expectations set by management within the territory.
  • Support collaboration within the territory.
• Administrator Leadership:
  • Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management.
  • With support from internal cross functional teams,  ensure the completion, maintenance and submission of reports and records as required by the AHCA.
  • Supervise work activities of designated employees, either by delegation or direct supervision.
  • Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required). 

Key Results:

• Growth: Deliver X% growth in hours and revenue in the assigned territory.
• Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory.
• Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability.

We’re looking for you to bring: 

• 7+ years of operational or field leadership experience, including contributing to P&L management and directly leading frontline or quota-carrying teams.
• Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion.
• Experience operating in a growth-stage or rapidly evolving environment, where you embrace  ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market.
• Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools.
• Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders. 
• Experience leading frontline teams through coaching, accountability, and hands-on support—driving high performance through clarity, consistency, and modeling the work

As part of the Administrator Leadership component of this role:

• Must be a licensed physician, physician assistant, or registered nurse licensed to practice in this state or an individual having at least 1 year of supervisory or administrative experience in home health care, hospital, ambulatory surgical center, nursing home or assisted living facility.
• Transportation: Reliable transportation. Valid and current auto liability insurance. 
• Must agree to and pass, or provide proof of passing a level 2 background check with fingerprinting.
• Education: The Administrator will have completed two (2) years of full-time study at an accredited college or university. An individual with a high school diploma or general equivalency diploma (GED) may substitute one year full-time employment in a supervisory capacity for each required year of college.
• Certification or desire to receive certification from qualifying dementia certification programs.

Leadership Principles:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ.
• Find Those Better Than Themselves:  Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them.  They recognize exceptional talent and willingly move them through the organization.

#LI-AN1

job purpose:

This position is responsible for managing inventory control within the maintenance storeroom, including receiving, storing, and issuing parts to support maintenance work orders. The role ensures accurate inventory tracking through daily cycle counts using the maintenance inventory system (MVP) and supporting spreadsheets and maintains proper inventory levels and bin organization. This position also oversees purchase order receipts, performs basic inventory and receiving calculations, and continuously improves the organization and layout of the storeroom and maintenance areas to ensure a clean, orderly, and efficient operation.

responsibilities:

• Responsible for inventorying, stocking, and organizing parts and supplies for maintenance and production
• Modifying part numbers, descriptions, and information in MVP (CMMS), always maintaining accuracy
• Issues replacement parts to mechanics, assists mechanics in locating and selecting parts
• Responsible for assembling and filling orders coordinating alongside the Maintenance Planner
• Label/bar codes all inventory parts for tracking usage
• Enter receipt and distribution of parts/supplies into computer to update automated inventory records
• Performs ongoing inventory audits of all parts
• Receives shipments from vendors, checking vendor packing slips/invoices for accuracy and insuring quantities received are as stated.
• Directly issues parts received to open work orders and assigns to proper team or places in proper location within the parts room.
• Ability to communicate orally and through email/Teams with management and other co-workers is important.
• Work closely with purchasers to resolve part/purchasing discrepancies
• Other Duties as assigned.

skills/qualifications required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform cycle counts daily, about 250 part SKUs per day.
• Two to three years parts room experience or equivalent 
• History of detailed record-keeping and attention to detail
• Fluency in a CMMS
• Ability to maintain accurate inventory records
• Expertise and proficiency with basic office computer software, and the ability to learn how to effectively use maintenance software to update work orders, run inventory reports, receive parts, track costs, research and checkout parts.

A High School diploma or General Education Degree (GED) is required.

• High School level verbal and written communication skills.
• Basic computational skills required. Simple math and reasoning required.
• Must be able to operate the equipment effectively after the appropriate break-in period.

working conditions and physical requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Employees will be subject to ambient temperatures as well as elevated temperatures, up to 110 degrees, due to equipment operation and cleaning.

food safety requirements:

• Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.
• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and well-being resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 
• Paid Time Off to recharge and support work-life balance 
• Paid parental leave & adoption assistance (up to $10,000) 
• Parental support & family care benefits, including childcare resources and lactation support 
• 401(k) to support retirement planning with up to 9% in employer match 
• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 
• Company-paid life insurance and short-term disability 
• Employer HSA funding (for HDHP participants) 
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 
• Learning & development programs to unlock your full potential 
• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

position location: Coopersville, MI

reports to: Maintenance Planner

travel requirements: Minimal-None

exempt/nonexempt: nonexempt

VSC Fire & Security is seeking candidates for the position of Contract Booking Administrator.

What we offer:

• Competitive salary. Range $23.00 - $33.00 and up based on experience (overtime eligible).
• Monday - Friday 
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Referral Bonuses.

What you need:

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in scheduling, booking or administrative coordination roles.
• Experience reading and comprehending complicated contracts accurately to company standards.
• Strong organizational and multitasking skills with a high attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Problem-solving skills with a focus on customer service.
• Desirable (but not required):
  • Experience with Service Trade.

What you will do:

• Receive and input inspection contracts and service bookings into ServiceTrade. Other contract types may be included.
• Collaborate contracts with internal stakeholders and update systems with accurate details.
• Monitor and adjust agreements and services as needed to accommodate changes.
• Serve as the primary point of contact for internal clients regarding agreement/booking inquiries, changes and confirmations.
• Coordinate with internal teams to relay agreement/booking details, special requirements. or adjustments.
• Resolve concerns related to agreement/booking in a professional and timely manner.
• Maintain accurate and up-to-date records in Service Trade.
• Generate and distribute reports for management and team use.
• Suggest and implement improvements to agreement/booking procedures to enhance efficiency and customer satisfaction.
• Work closely with the team to streamline processes and leverage technology for optimal agreement management.
• Partner with other departments, such as sales, operations, and customer service to ensure smooth service delivery.
• Support administrative tasks related to agreements/bookings and follow up as needed.

At The Oncology Institute of Hope & Innovation, Patient Scheduling Coordinators are the first connection for patients starting their cancer journey, ensuring they feel supported from the very beginning. Guided by our mission to heal and empower through compassion, innovation, and state-of-the-art care, you’ll play a vital role in delivering a welcoming and patient-centered experience.

JOB PURPOSE AND SUMMARY:

The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels and key performance metrics.
• Monitor and complete patient call backs, as necessary.
• Register new patients; obtains all relevant demographic and insurance information.
• Schedule new patients’ referrals received via fax or provided by new insurance contracts.
• Mail or email new patient paperwork in a timely manner.
• Cross-train in other job duties as time allows and as coordinated with management.
• Responsible for daily duties assigned by supervisor/manager.
• Work within Excel logs for patient information recordkeeping.
• Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to utilize computer-based online scheduling programs.
• Knowledge of insurance company’s procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Knowledge of medical terminology. Medical Oncology preferred.
• Proficiency in Microsoft Office, Word, Excel, and Internet.
• Excellent customer service skills.
• Excellent verbal and written communication skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High School Diploma or equivalent.
• Minimum one year of related scheduling experience.
• Oncology experience strongly preferred.
• Bilingual in Spanish and English

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DEPARTMENT: Curriculum Solutions

POSITION TITLE: Technical Curriculum Developer (ERP and CRM)

REPORTS TO: Director, Instructional Design & Development

DURATION: Part-Time Contract Role

COMPENSATION: $55/hour

WHO WE ARE LOOKING FOR:

We are seeking a technically minded Technical Curriculum Developer to support the design, development, and ongoing maintenance of scalable training solutions for skilled trades learners in ERP (SAP) and CRM (Salesforce) technologies.

This role is ideal for a technical translator - someone with the rare ability to break down these complex software systems and transform them into structured, high-quality learning experiences. The ideal candidate has a strong foundation in Salesforce Administration and is equally comfortable navigating ERP platforms such as SAP.

You are not just a writer - you are a builder. You understand how business processes and enterprise systems work together, and you can translate that understanding into practical, effective training that helps learners confidently use, support, and maintain these systems.

WHAT YOU’LL DO:

Curriculum Design

• Assume primary responsibility for the analysis and design phase of new curricula in the subject domain.
• Make telephone calls, virtual meetings or in person meetings with prospective clients.
• Conduct planning and research using a variety of database, internet, and industry tools, demonstrating clear understanding of client stakeholders requirements, and matching to the proposed solution
• Provide technical presentations and demonstrations detailing how Per Scholas solutions will solve the client's challenges and meet their needs.
• Design slide decks for clients/funders highlighting the design choices made by the client.
• Assist sales activities that require advanced technical product knowledge.
• Update sales and client databases with current information and deliverables.

Curriculum Development

• Work closely with Instructional designers  to create, implement, and revise curriculum materials related to Salesforce Administrator
• Maintain ongoing oversight of materials to ensure quality and accuracy of curriculum
• Work with the Product Development team, Technology team, instructors, and administrative leaders throughout the organization to ensure a cohesive approach to advance training materials development
• Utilize technology and media to develop dynamic and engaging curriculum content
• Create, edit, and update Facilitators guides to help instructors teach the content
• Utilize in-house Learning Management System for assignments, tests, and real-time performance monitoring
• Design learning activities that are clearly presented, engaging, and use a variety of learning styles (visual, aural, kinesthetic (etc.) and instructors will find it easy to follow
• Develop solutions (e.g., instructor-led, virtual, eLearning, blended, etc.) that provide relevant, challenging, and productive learning experiences. Finalize materials through reviews, pilot tests, etc.
• Define, document, and maintain the scope of learning materials. Perform risk assessment and mitigation and communicate clearly inside and outside the team.
• Research on new technical training offerings, upskill and take challenges to develop curriculum content and assessments
• Complete special projects and requests as opportunities arise
• Contribute to fine-tuning our content development process as we scale, and your work will ultimately deliver quality, reliable methods of measuring learners' progress nationwide.

Curriculum Maintenance & Feedback

• Proactively synthesize feedback from learners, instructors, and field SMEs to identify pain points and drive rapid curriculum iteration.
• Manage the update cycle for existing modules: adding, updating, or removing content based on changing industry standards and market signals.
• Maintain meticulous version control and technical documentation for all training materials to ensure site-to-site consistency across national programs.

Program Support & Collaboration

• Develop robust instructor onboarding materials and resource libraries, including technical reference sheets and troubleshooting guides for trainers.
• Assist with the creation of program descriptions and technical marketing materials for recruitment and external partnership engagement.

WHAT YOU’LL BRING TO US:

Required Qualifications

• 1-3 years of experience as a curriculum developer or instructional designer 
• 1-3 years of experience as a Salesforce Administrator
• Must be active on Salesforce Trailhead, the more badges and super badges the better.
• You must be a Salesforce Certified Administrator 
• Experience in coaching, training, and/or mentoring preferred. Demonstrated interest in working in staff professional growth and development required. 
• High proficiency in Google Workspace (Docs, Sheets, Slides).
• Exceptional written communication skills with a proven ability to simplify expert-level technical jargon into teachable, structured content.
• A strong understanding of the ADDIE or similar process, Bloom’s Taxonomy, and how to write measurable learning objectives.
• Skilled in performing discovery with clients, holding conversations to the c-level, and with the client’s customer.

Preferred Qualifications

• 1-3 years of experience as a SAP Administrator or other relevant roles.
• SAP Certifications are a huge plus
• Salesforce Agentforce Specialist certification is a huge plus
• Salesforce Platform App Builder certification is a huge plus
• Any object-oriented programming language skill such as Java, Python is a huge plus 

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• Strong interpersonal skills - Experience working with diverse individuals and groups with varying learning styles; experience in workforce development a plus.
• You are data-driven, results-oriented and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are an effective communicator with strong oral and written skills. 
• You are strong at managing your time and can balance multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.
• Process-oriented & highly organized with excellent problem-solving skills
• Team oriented, highly responsive communicator, and excellent verbal and written communication skills.
• Interest in being part of a culture of continuous improvement.

Title: Treatment Coordinator
Practice: Bloomington Oral Surgery
Location: Bloomington, IN
Office Hours:  

• Monday: 7:30am - 5pm
• Tuesday: 7:30am - 5pm
• Wednesday: 7:30am - 5pm
• Thursday: 7:30am - 5pm
• Friday: 7:30am - 5pm
• Saturday: Closed
• Sunday: Closed

Position Purpose:

The Treatment Coordinator plays a vital role in managing patient care treatment plans and ensuring that patients understand and proceed with their recommended treatment. This position involves patient interaction, detailed communication, and administrative support to facilitate smooth and effective patient care from diagnosis through treatment completion.

Essential Functions

Patient Consultation and Education:

• Meet with patients to discuss their treatment plans as outlined by the surgeon.
• Explain treatment procedures, potential outcomes, and financial obligations.
• Answer patient questions and address concerns about their treatment options and plans.
• Provide educational materials and resources to help patients understand their treatment.
• Follow-up calls to patients that did not schedule and work to remove roadblocks to get treatment completed.

Treatment Plan Coordination:

• Coordinate the scheduling of treatments, surgeries, and follow-up appointments.
• Ensure that all necessary pre-treatment steps, such as lab work or imaging, are completed.
• Monitor patient progress and follow up to ensure adherence to treatment plans.
• Adjust treatment schedules as needed in response to patient needs or surgeon recommendations.

Financial Coordination:

• Discuss treatment costs with patients and provide detailed estimates.
• Review insurance coverage and assist patients with understanding their benefits.
• Coordinate with the billing department to manage insurance claims and payments.
• Develop and discuss payment plans for patients who require financial assistance.

Administrative Duties:

• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Prepare and manage treatment-related documentation.
• Communicate effectively with clinical and front office team members to ensure seamless patient care.
• Handle patient communications, including appointment reminders and follow-up calls.
• Other duties as assigned by the practice administrator.

Compliance and Confidentiality:

• Ensure adherence to healthcare regulations and privacy laws, including HIPAA.
• Maintain patient confidentiality and secure handling of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles, is highly desirable.
• Full understanding of surgical guide treatment from patient consultation to execution.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Approachable, professional demeanor
• Strong communication and interpersonal skills.
• Detail-oriented and thorough in task execution.
• Excellent organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Empathetic and patient-focused approach to care coordination.
• Independent decision-making skills and utilization of sound judgement.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Title: Patient Coordinator
Practice: Columbia Oral Surgery & Dental Implants 
Location: Columbia, MO - West Nifong Boulevard
Hours:

• Monday-Thursday: 6:30am-3:00pm
• Fridays:  6:30am-2:00pm

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival
• Assist patients with check-in and check-out processes
• Provide information on clinic policies, procedures, and services
• Answer patient phone calls and address inquiries promptly and professionally
• Schedule and confirm patient appointments, ensuring optimal appointment utilization
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system
• Coordinate referrals, diagnostic tests, and follow-up appointments
• Verify patient insurance information and manage prior authorization processes
• Handle billing and payment processes, including collection of co-pays and outstanding balances
• Prepare and manage patient forms and documentation
• Other duties as assigned by the practice administrator

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members
• Communicate effectively with clinical staff to ensure patient needs are met
• Facilitate communication regarding patient care plans and instructions

Customer Service:

• Always maintain a high standard of customer service and professionalism
• Address patient complaints and escalate issues to management when necessary
• Strive to create a positive and supportive environment for patients and their families

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA
• Ensure patient confidentiality and security of sensitive information
• Follow clinic policies and procedures to maintain compliance with healthcare standards

Qualifications

Education:

• High school diploma or equivalency required

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is preferred
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication skills, with a patient-centered approach
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills

DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

About the role

The CX Tooling & Innovation team at Betterment is responsible for the systems, AI programs, and automation that power our customer experience. Shipping AI is only half the job — keeping it performing is the other half.

As our CX Automation Performance Analyst, you own the post-launch life of our AI programs. You ensure that what gets launched keeps working, keeps improving, and is well-documented enough that the whole organization can benefit from it.

You'll serve as the primary administrator of net-new AI tooling (VoiceAI, Zendesk AI agents, and others) after launch, owning ongoing configuration, optimization, and performance management. This includes tuning AI agent behavior, updating knowledge sources, adjusting conversation flows, managing prompt configurations, and validating output quality on an ongoing basis.

In your first year, we expect every live AI program to have a performance dashboard with clear KPIs and a regular review cadence, an active optimization backlog producing measurable gains quarter over quarter, complete and current AI documentation being actively used across the organization, and no AI program drifting quietly — degradation is caught early and addressed with a clear plan.

This is a salaried, exempt role that is remote eligible, except for the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., & Orange County, CA. Below we've reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. 

Posting range: $110,000 - $140,000

We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits, FSA/HSA, and 401(k)with employer match as well as a generous PTO policy.

A day in the life

• Build and maintain dashboards tracking performance across all live AI programs — automation rate, containment, AHT, CSAT, and model quality metrics — using tools like Zendesk Explore, Looker, or similar
• Identify performance degradation, intent gaps, hallucination, model drift, and guardrail failures across Zendesk AI, chatbots, ticketbots, and automation workflows
• Own the incident response process for AI quality issues — when performance degrades or a guardrail fails, you triage, escalate, and drive resolution with a clear post-mortem
• Serve as the primary admin for net-new AI tooling post-launch — including VoiceAI platforms, Zendesk AI agents, and any other tools handed off from the implementation phase
• Maintain active optimization backlogs for launched programs, ensuring improvements don't stall after initial implementation
• Drive post-launch iteration in partnership with the Chatbot Strategy Manager and tooling teams, tracking outcomes rigorously
• Own the AI program documentation library: runbooks, flow documentation, QA procedures, training guides, and internal knowledge base articles
• Maintain accurate records of AI program behavior, guardrails, and change history to support compliance and audit readiness
• Partner with the CX AI & Automation Manager during launch phases to establish performance baselines, define QA criteria, and ensure clean handoff documentation
• Build feedback loops from AI performance data to inform product, engineering, and CX leadership decisions — your insights should shape what gets built next, not just what gets fixed

What we’re looking for

• Hands-on experience analyzing performance data from AI or automation tools in a support environment
• Understanding of common AI failure modes — hallucination, model drift, guardrail gaps, and intent misclassification — and the ability to design QA processes that catch them before they reach customers
• Proficiency with data visualization and reporting tools (e.g., Zendesk Explore, Looker, Tableau, or similar) and comfortable writing queries to validate AI performance data
• Strong documentation skills — you write clearly, organize well, and build resources people actually use
• Analytical and detail-oriented: comfortable building dashboards, running QA analysis, and spotting patterns in messy data
• Experience with Zendesk (or comparable CX platforms) and AI tools such as Zendesk AI, Decagon, or similar
• Experience in fintech, financial services, or another regulated industry where AI outputs are subject to compliance review and audit
• A continuous improvement mindset and systems thinker — you see how knowledge structure, prompt design, monitoring, and feedback loops connect, and you're never satisfied with "it launched"

Title: Patient Coordinator
Practice: Midwest Oral Maxillofacial & Implant Surgery
Location: Arnold, MO
Hours: M, T & Th, F 7:30am -4:00pm. Half Day Wed 7:30am – 12:00pm

Position Purpose:

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service:

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

At Senra Systems, we believe that the future of manufacturing lies not in automation, but in configuration.  

We supercharge electrical wire harness manufacturing through software configuration, transforming skilled assembly tasks into high-throughput production lines. We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed.

The Estimating Administrator will play a key support role in the quoting lifecycle. From receiving RFQs, to tracking status, organizing documentation, reviewing customer POs, and ensuring a smooth handoff to production when orders are awarded. This role requires strong attention to detail, organizational skills, and the ability to work collaboratively across departments in a fast-paced environment.

What you'll own:

• Review RFQs and ensure all necessary documentation (drawings, BOMs, specs) is complete
• Support with customer communication, quote acknowledgement and follow-ups
• Input quote data into internal systems (ERP, Excel, or quoting software)
• Track quote status and maintain accurate logs of active quotes, revisions, submittal dates
• Win/Loss Tracking & Reporting
• Support in creating quote letters for customer submission
• Organize and archive all quote documentation for internal visibility and audit readiness
• Review incoming customer POs against the submitted quote
• Identify and flag discrepancies in pricing, scope, terms, or delivery requirements to the Customer Program Manager
• Ensure a clean hand off of information to operations once POs are accepted
• Perform other administrative tasks as assigned

What you'll bring to the team:

• High school diploma or GED
• Strong computer skills (Excel, Word, Outlook)
• Excellent organizational and communication skills
• High attention to detail and ability to manage multiple tasks
• Willingness to learn technical specifications and manufacturing terminology
• Ability to work independently and as part of a team

Bonus Points: 

• Previous experience in a manufacturing environment
• Familiarity with AS9100 or aerospace industry standards
• Experience with ERP/MRP systems
• Basic understanding of electrical components, BOMs, or cable assembly drawings
• Familiarity with customer PO review or order entry processes

Compensation:  

• Compensation will be based on experience, qualifications, and other job-related factors.  
• Hourly Range: $21.00- $35.00 
• This is an onsite role at our locations in Redondo Beach, CA or Cypress, CA.   

Benefits:  

• Unmatched opportunities to drive impact on a friendly and mission-driven team  
• Own a piece of the pie with equity participation!   
• Comprehensive medical, dental, vision, life and long-term disability coverage  
• Flexible Spending Account (FSA) and Dependent Spending Account (DSA) for health-related expenses  
• Unlimited PTO and a 401(k) plan  
• Choose a record you love, and we’ll add it to our growing vinyl collection!  
• $50/month DoorDash credit – lunch is on us!   
• Up to $100/month reimbursement for gym memberships   
• Fully stocked kitchen with snacks and beverages  
• Regular team-building events, lunches, and the occasional breakfast burrito!   
• Bright, open office with communal spaces for collaboration and free parking  
• Conveniently located near the metro, major freeways and local dining spots  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Contact us at jobs@senrasystems.us or visit our website https://senrasystems.us. 

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

We are seeking a Board Support Coordinator to provide relational and administrative support to the Board of Trustees through the Office of the General Counsel. As a Board Support Coordinator, you will Shine Hope as you serve through providing administrative and project support for the development and maintenance of mechanisms that support communications with the Board of Trustees. Join our team and shine hope in the lives of others! 

What you'll do:

• Manage tasks and projects assigned by the Board Administrator and Director-Legal Department.
• Coordinate meetings for the Buckner Board of Trustees and its subsidiaries including but not limited to arranging meeting space, meals, transportation, sending invitations, assist with preparing agendas, board meeting calendars for the year and uploading documents to the e-tool, coordinating travel and lodging.
• Proficiently administer the on-line Board support tool and act in a super-user technical capacity to understand the capabilities and limitations of the tool as well as how to optimize its use for the development and upkeep of an e-Board Resource library in support of the Trustees.
• Proficiently negotiate and work with hotels and other vendors to facilitate arrangements for events as assigned. Secure contracts with vendors for services and lodging. Oversee performance of vendors in accordance with the contracted terms for service. Resolve issues immediately. Manage accounting matters related to contracted vendors.
• Attend meetings at various geographic locations to assist with location and event needs. Travel domestically and international as needed and requested to support the organization.
• Perform assignments, projects, and other duties as requested. Perform general office tasks as required.
• Work successfully as part of the Board support and administration and Legal team with responsibility for maintaining working relationships with co-workers and maintaining the utmost level of confidentiality and professionalism.
• Provide telecommunications support including answering phones, taking messages, and timely and accurately routing messages and requests to the appropriate person. Accurately identify high priority callers and take immediate action to inform the department Board Administrator and Director and/or attorneys as necessary to properly manage routing of the caller and/or message to the appropriate individual.
• Meet regularly and as requested for staff meetings and Board experience and planning meetings.
• Timely and accurately submit hotel and travel invoices.
• Timely and accurately process Trustee reimbursement expenses and file in appropriate folders.

 What you’ll bring:

• Requires the ability to maintain confidentiality.
• Requires in-depth understanding of business principles related to project management, office administration, and accounting as evidenced by the attainment of a Associates Degree in Business Administration or a related field of study.
  • Alternatively, requires a High School Diploma (or G.E.D.) plus a minimum of 5 years prior related experience.
• Requires a minimum of 5 years supporting C-suite personnel; prior related experience supporting a Board of Directors or Trustees required.
• Requires proficient understanding of project management, process design and procedures development and continuous improvement. Requires proficient ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Boad Management Software, Microsoft Word, Excel, Access, Power Point, and Outlook, required. Ability to perform tasks using accounting software or other systems required.
• Requires ability to effectively negotiate contracts with vendors.
• Requires proficient ability to speak, read and write English.
• Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings. Requires problem-solving skills.
• Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
• Requires the jobholder to work nights and weekends as needed to meet business needs.
• Ability to use up to 20 pounds of force occasionally, and /or up to 20 pounds of force frequently, and /or up to 10 pounds of force continuously to move objects.
• Ability to stand, walk, stand and sit, sometimes for prolonged periods of time.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to travel to various geographic locations, both domestic and international, with some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally.
• Requires ability to speak clearly and make self understood in face-to face interactions; to articulate with extreme accuracy and precisions to give directions speak on the phone, etc.
• Requires ability to communicate effectively orally and in writing.
• Requires ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, agency representatives, etc.
• Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
• Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

FAYS Case Manager
Address: 1713 East Tyler, Suite E Harlingen, TX 78550
Status: Full Time - Hybrid

The FAYS Case Manager serves in a strategic function at Buckner Children and Family Services to establish and build supportive relationships with organizations and agencies in the community to promote and provide education and prevention of child abuse. Provide education programs in the community to clients and their families. Build supportive and nurturing relationships with clients and their families; assist them in dealing with issues including, but not limited to, runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths’ physical, emotional and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibility.

What you'll do:

• Establish and build supportive and nurturing relationships with clients and their families.
• Provide effective and appropriate counseling for crisis intervention as required, both face-to-face and over the phone.
• Assist clients and their families in dealing with issues such as runaway, truant (school related issues), and delinquent behaviors.
• Provide effective and appropriate youth education for coping skills strategies.
• Strengthen family coping skills to ensure the youths’ physical, emotional, and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibilities.
• Follow-up with families in aftercare according to each family’s individual needs.
• Communicate with Buckner staff, schools, and other agencies to assess client’s progress and needs.
• Provide effective and appropriate individual, group, and family consultation for youth and their families according to the established Action Plan.
•  Accurately document all individual, group, and family consultations for youth and their families in accordance with their Action Plans.
• Timely and accurately complete Action Plans in accordance with established guidelines. Timely and accurately complete all necessary program paperwork, including intake assessments and discharge paperwork, in accordance with established guidelines.
• Develop, monitor, and manage Action Plans and reviews as scheduled; attend case staffing; involve families and youth in case reviews on an as needed basis.
• Timely and accurately enter information into the FAYS (Extended Reach) Database System; maintain current information in the FAYS (Extended Reach) Database System.
• Consult with supervisor on specific client needs on a regular basis; immediately notify supervisor of any change in client situation or crisis.
• Answer main phone line, receive referrals, and provide service to walk-ins on a rotating schedule as required. Transfer phone lines to on-call phones appropriately and as required.
• Report suspected child abuse and/or neglect to Administrator and appropriate law enforcement agency.

What you'll bring:

• Requires in-depth understanding of a comprehensive field of knowledge normally associated with the attainment of a Bachelor’s Degree in a related field or a Master’s Degree in social work. Bachelor’s Degree in a related field required; Master’s Degree preferred.
• Minimum 2 years prior related experience working with families in a professional setting required. Other Requirements
• Requires proficient ability to speak, read and write English. Ability to speak, read and write Spanish preferred.
• Requires ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
• Requires proficient working knowledge of family therapy, family systems, crisis intervention and resolution, etc.
• Requires ability to effectively and appropriately work with clients and families from all racial, ethnic, social-economic, and religious backgrounds; requires ability to understand and relate to individuals from various backgrounds.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; ability to differentiate tones and volumes in conversations.
• Requires ability to work under minimal supervision and exercise excellent professional judgment with awareness that error may have serious consequences. Requires ability to exercise patience, initiative, 
  and judgment following established guidelines for the program.
• Requires ability to travel to various geographic locations and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel.

About AIR:

Founded in 1946 and headquartered in Arlington, Virginia, the American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address some of the most pressing challenges in the United States and globally. We generate evidence and apply data-driven solutions that expand opportunities and improve lives for all.

Responsibilities:

Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment. 

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.orgor call 202.403.5000.

Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out torecruitment@air.org. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) atReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams.

Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you!

ABOUT THE ROLE - Key Responsibilities

• Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements.   
• Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals.   
• Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices.   
• Technical Escalation: Work closely with the Support team to address and resolve complex technical issues.   
• Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations.   
• Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement.   
• Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful 
• Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations. 

 ABOUT YOU

You bring a unique blend of technical knowledge, customer focus, and communication skills to the role. You are passionate about helping schools and educators succeed and thrive in a dynamic environment. The following skills and experience will set you up for success in this position: 

• User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console.   
• Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions.    
• Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus.    
• Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech.    
• Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor.    
• Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally.    
• Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits.    
• Sales Support Experience: Prior experience providing technical support in sales is advantageous.    
• Collaborative and Independent: Adept at working both independently and as part of a team.    

Note:

• This role will require up to 15% travel for client meetings, industry events, and occasional team gatherings 
• Sponsorship is not provided for this position.

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide. 

Thank you for your interest in joining Hudl! We want to continue to hear from interested sales candidates even if we don't have an opening available for you right now.

By registering your interest, you’ll be the first to hear when an opportunity opens up. We look forward to reaching out when the time is right!

This includes roles as an Account Executive, Account Manager, Customer Success Manager, Business Development Representative, Sales Manager, Sales Intern, or other sales-related role. 

To note, by submitting your information you are not applying for an opening right now. We hope to reach out to interested candidates when we have an opening.

The Role

As a Solutions Engineer at GoGuardian, you will work alongside our sales and customer experience teams as the ultimate product specialist and provide both pre- and post- sales technical guidance.

You will leverage your technical and people skills to help deliver customer solutions and become a trusted advisor in the process. You should be highly self-motivated and extremely curious to learn more about GoGuardian’s products and the vast problems they can solve.

What You'll Do

• Technical Expertise: Develop a deep understanding of GoGuardian’s products, their capabilities, and their limitations.
• Client Engagement: Participate in discovery calls to identify the customer’s technical landscape and determine plans for technical deployment.
• Sales Support: Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge.
• Relationship Management: Build and maintain strong relationships with customers throughout the sales process and beyond.
• Onboarding & Implementation: Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions.
• Problem Solving: Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance.
• Documentation & Communication: Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned.
•  

Who You Are

• 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.); education technology experience highly preferred.
• Strong background combining business acumen and technical expertise.
• Excellent verbal and written communication skills; ability to create detailed documentation.
• Proven ability to build rapport with both internal teams and client stakeholders.
• Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions.
• B.S. in Computer Science, Engineering, or a related field.

What We Offer 

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more…

Plus the intangible:

• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.

The typical base salary range for this position is $60,000 - $70,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.

About Envision by WorldStrides

Envision by WorldStrides empowers students to explore their passions and develop essential skills through immersive, career-focused programs. As a part of the WorldStrides family, we deliver transformative educational experiences that inspire the next generation of leaders, innovators, and changemakers.

We believe in fostering a collaborative and inclusive environment where creativity, passion, and a commitment to excellence drive our work. Join us in making a lasting impact on students’ lives and helping them achieve their dreams.

Learn more about our available roles here:

Leadership

Academic (Academic Lead and Advisor)

Support

Office Administrator

Compensation & Benefits

• Work with like-minded professionals, passionate about helping every student realize their career and life aspirations
• Accredited pre-program training on curriculum, instructional methodologies, operational excellence, and student safety
• Continuing Education Unit (CEU) Certificates are provided for eligible staff that meet the requirements such as completion of training requirements, completed practicum hours and a completed performance evaluation. More information to be provided
• Compensation plus housing (where required), meals during your designated shift, and travel

Successful Candidates 

• Are positive, flexible, and have the ability to work extended days and hours 
• Able to interact successfully with a diverse population
• Are comfortable residing at the program site
• Are team players
• Complete a mandatory training program prior to working first session
• Pass a mandatory background check
• Are eligible to work in the United States
• Are experienced with and enjoy working with groups of youth
• Possess subject matter expertise (certification, at least two years of collegiate work, degrees, etc.) within relevant program topics
• Able to successfully co-lead program and work with other on-site leadership positively and productively (leads only)