The Staff Business Systems Analyst is a Salesforce-centric role with broad exposure to the platforms that power a modern insurance company. You'll be the go-to expert for complex CRM challenges, a trusted partner to business stakeholders across sales, service, and operations, and a collaborative teammate who makes the people around you more effective. The split is roughly 60% hands-on platform work and 40% stakeholder engagement—we need someone who's excellent at both.

How You’ll Do It

Salesforce Platform Ownership

• Administer, configure, and develop solutions across our Salesforce environment.
• Maintain and evolve a mature Sales Cloud foundation with strong pipeline instrumentation.
• Help architect and scale an emerging Service Cloud landscape.
• Provide end-to-end platform support, including:
• User support
• Data quality management
• Complex automation
• Custom development

Cross-Platform Integration

• Partner across systems that integrate with Salesforce, including:
• Zuora (billing and payments)
• Workato (integrations)
• Sage Intacct (ERP)
• Marketing Cloud
• Snowflake EDW
• Understand and monitor how data flows between systems.
• Troubleshoot integration and data sync issues when they arise.

Stakeholder Partnership

• Translate business needs into technical solutions.
• Translate technical constraints into clear business terms.
• Partner directly with key stakeholders, including:
• Sales leadership
• Service operations
• Finance
• Other cross-functional teams
• Build credibility and drive adoption through strong relationships and consistent follow-through.

Requirements and Documentation

• Gather, analyze, and document requirements for enhancements and new capabilities.
• Create clear specifications that internal or external developers can execute against.
• Maintain durable documentation that supports future teammates and long-term platform scalability.

Team Collaboration

• Work alongside our Zuora BSA and collaborate with contractors supporting the broader platform ecosystem.
• Share knowledge and best practices across the team.
• Provide guidance to less experienced team members.
• Contribute to a collaborative team culture as the team grows and scales.

The Right Stuff

• High School Diploma or GED required; Bachelor's degree preferred.
• 12+ years of experience in business systems analysis, Salesforce administration, or a related field.
•  5+ years experience in Salesforce across multiple orgs, with hands-on experience in Sales Cloud and ideally Service Cloud. 
• Salesforce Certified Administrator required; Advanced Administrator and Platform Developer I preferred.

Experience in billing platforms, ERPs, marketing automation, data warehouses, or iPaaS tools.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

As a Manager, Premium Audit, you'll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You'll work cross-functionally to optimize audit workflows and contribute to Pie's overall underwriting and profitability goals.

How You'll Do It

Premium Audit Operations Management:

• Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
• Translate business segment strategy into functional audit plans and guide day-to-day execution
• Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met
• Monitor audit completion rates, quality metrics, and customer satisfaction scores
• Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits)
• Partner with Analytics team to analyze audit results and identify trends impacting profitability

Process Improvement and Strategy Implementation:

• Develop and execute operational initiatives to improve audit efficiency and customer experience
• Work with Senior Management to implement long-term audit strategies aligned with company objectives
• Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities
• Build and maintain audit procedures, guidelines, and best practices documentation
• Identify opportunities for process streamlining and cost reduction while maintaining audit quality
• Support implementation of new audit technologies and system enhancements

Team Leadership and Development:

• Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coaching
• Balance leadership responsibilities with direct contributions to ensure project deadlines and quality standards are met
• Establish clear expectations and performance measurements for direct reports
• Conduct team calibrations and quality reviews to ensure consistent audit standards
• Support recruitment and onboarding of new team members as the audit function scales
• Create development plans for team leads and individual contributors
• Foster a collaborative, customer-focused culture within the audit team

Cross-Functional Collaboration:

• Serve as the audit subject matter expert for cross-functional projects and initiatives
• Collaborate with Underwriting, Claims, and Business Development teams on audit-related issues
• Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
• Work with Compliance team to ensure adherence to regulatory requirements
• Communicate audit insights and recommendations to senior leadership
• Advocate for customer needs while ensuring business objectives are met

Escalation Management:

• Handle complex audit disputes and customer escalations requiring management intervention
• Make decisions on audit adjustments and settlements within established authority limits
• Coordinate with Legal team on contested audit matters when necessary
• Ensure timely resolution of audit-related customer complaints and issues

The Right Stuff

Education & Experience:

• High School diploma required; Bachelor's degree preferred
• 5+ years of Workers' Compensation Premium Audit experience required
• 6+ years of overall commercial insurance experience required
• 3+ years of management or supervisory experience required
• Experience managing both internal teams and external vendor relationships preferred

Core Competencies:

• Management Skills: Proven ability to manage teams through clear expectations, performance measurement, and coaching. Experience leading team leads and individual contributors
• Communication: Strong written, verbal, and presentation skills to effectively communicate with internal teams, customers, and external partners
• Problem Solving: Ability to manage complex audit situations with multiple variables and resolve issues with appropriate urgency
• Process Orientation: Demonstrated experience in process improvement, workflow optimization, and building effective operational procedures
• Customer Focus: Strong customer service background with ability to handle escalated situations professionally and empathetically

Technical Knowledge:

• Deep understanding of Workers' Compensation premium audit principles and state-specific requirements
• Knowledge of audit dispute resolution processes and settlement practices
• Familiarity with commercial insurance policy administration and billing processes
• Understanding of underwriting and pricing impacts of audit results
• Experience with audit management systems and reporting tools

Leadership Qualities:

• Ability to translate strategic direction into operational execution
• Strong decision-making skills with appropriate judgment on escalation matters
• Collaborative approach with ability to influence across functions
• Results-oriented mindset with focus on continuous improvement
• Adaptability to changing business needs and priorities

Technical Proficiencies:

• Proficient in G-Suite Tools, Nexus, Slack, and Salesforce
• Experience with rvel, and Bureau systems preferred
• Strong analytical skills with ability to interpret data and metrics
• Ability to travel up to 10% for vendor meetings and training

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process.

The Vendor Management & Sourcing Analyst is the operational backbone of Pie’s Claims Vendor Management and Procurement function, owning end-to-end work across both sourcing/procurement execution and vendor relationship and performance management. In this senior individual contributor role, you will lead the full sourcing lifecycle by translating business needs into RFx processes, conducting market research, spend analysis, benchmarking, and competitive bid evaluations, and delivering data-backed vendor selection recommendations. You will also manage the Claims vendor portfolio by coordinating stewardship meetings, monitoring scorecard performance, handling day-to-day vendor communications, and driving issues through the escalation log from identification to resolution. This role operates within a lean team and requires independent judgment, strong follow-through, and proactive delivery of leadership-ready outputs with minimal oversight.

How You’ll Do It

Sourcing & Procurement Execution:

• Lead end-to-end sourcing activities: needs intake, market research, RFx development and management, bid evaluation, and vendor selection recommendation packages.
• Conduct spend analysis and competitive benchmarking across the active vendor portfolio to identify cost optimization, consolidation, and renegotiation opportunities.
• Prepare comparison matrices, commercial term analyses, and leadership-ready recommendation summaries that enable vendor decisions based on data, not assumptions.
• Support contract negotiations by conducting pre-negotiation research: identifying risk areas, pulling historical contract data, and developing favorable position recommendations.
• Execute operational expense bill review, flagging invoice discrepancies, out-of-scope charges, and savings opportunities.
• Build and maintain data integrity within the vendor tracking system, ensuring spend records, pipeline data, and vendor information are accurate and current.
• Develop and refine sourcing templates, standard operating procedures, and playbooks that create repeatable, defensible sourcing processes.

Vendor Relationship & Performance Management:

• Serve as the primary day-to-day point of contact for all active Claims vendors, managing routine communications, requests, and issue triage.
• Coordinate and prepare for quarterly stewardship meetings with high-risk and claims-critical vendors, including agenda development, performance data compilation, and follow-up tracking.
• Track vendor performance against scorecards, populating data and flagging performance gaps to the Senior Manager for action.
• Maintain the Issues & Escalations log — documenting, routing, and tracking vendor issues from identification through resolution.
• Coordinate vendor onboarding documentation collection and verification: W-9s, insurance certificates, compliance certifications, and NDAs.
• Collaborate with Claims leadership and Legal to support vendor contract compliance, regulatory audit coordination, and billing guideline enforcement.
• Support the defense counsel panel oversight program, including spend tracking by firm and stewardship meeting coordination.

The Right Stuff

• High school diploma or GED required. Bachelor’s degree preferred in business, finance, supply chain, or a related field.
• 4+ years of combined experience in vendor management, strategic sourcing, procurement, or a related role — with demonstrated competency in both sourcing execution and vendor relationship management.
• Direct experience in workers’ compensation or commercial lines insurance is required. You need to understand the claims lifecycle, vendor ecosystem, and cost drivers before you can manage or source within it effectively.
• Demonstrated history of executing sourcing activities independently: RFx development, spend analysis, bid evaluation, and vendor selection. Not supporting them — owning them.
• Experience managing vendor relationships and performance, including stewardship meetings, scorecard tracking, and escalation management.
• Exposure to contract review, commercial term analysis, and negotiation support.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

At Pie, our “employees” are team members, and we call ourselves Pie-oneers. The Principal People Partner ensures the successful contribution of our Pie-oneers by driving people and organizational strategies that enable and empower our leaders to lead their teams to achieve their highest-impact goals and drive success across the business.  

As Pie’s People team evolves, we are seeking two highly strategic yet execution-focused Principal People Partners to serve as a trusted advisor to senior leaders, driving people and organizational strategies that enable our leaders and teams to achieve their highest-impact goals and drive business success. These highly collaborative roles partner with executive leadership to design and implement talent strategies, foster high-performing teams, and build a culture of performance, agility and integrative thinking. 

The Principal People Partner role reports directly to the Chief People Officer  and works cross-functionally across the PTE team and senior managers (primarily Director+), including the CEO and Pie’s Senior Leadership Team (SLT). As a senior level individual contributor, the Principal  People Partner brings considerable leadership influence and is responsible for aligning people strategy with business objectives, leading change management, and providing expert consultation on all aspects of the team member lifecycle.

How You’ll Do It

Strategic Business Partnership

• Lead senior management in translating business strategy into a talent strategy that embeds and reinforces our culture and drives success across our business
• Align people strategies with business objectives, partnering with leaders to understand their goals and provide guidance on organizational design and development, all aspects of  talent management, workforce planning and management, performance development, total rewards, and experience and benchmarking across the team member lifecycle. 
• Serve as a strategic  consultant to leaders, analyzing trends and metrics to identify gaps and patterns and develop solutions, programs, and policies that drive the best business outcomes. 

Change Management

• Lead and support organizational change initiatives, including org design, leadership transitions, reporting structure changes, and People & Talent programs.
• Guide leaders and teams through periods of transformation, developing comprehensive change management and communication plans in order to maximize change adoption and minimize risk and negative impact to the business and organization.

Service, Compliance and  Risk Mitigation

• Advise people leaders on matters related to team member relations, performance management, and conflict resolution. 
• Identify, manage, and mitigate risk through deep knowledge of employment laws, regulations, and best practices.
• Maintain in-depth knowledge of legal requirements related to day-to-day and strategic management of team members, reducing legal risks and ensuring regulatory compliance.
• Manage and resolve common-to-complex team member relations issues. Lead and support team member relations investigations.
• Support and develop, as the subject matter expert, organizational policy changes and collaborate on cascading communication strategies.

Talent Development & Performance Enablement

• Partner with leaders to build and sustain high-performing, outcome-oriented teams where success is recognized and valued.
• Identify opportunities to enhance knowledge and develop skills; collaborate with enablement resources to create and implement training programs.
• Oversee the performance management process, ensuring it drives development, engagement, and results.
• Leverage data, tools, and resources to empower leaders in performance management, team culture, and engagement.

Team Member Experience & Engagement

• Collaborate with People Team partners and help to develop and execute team member engagement strategies using systems, tools, and resources.
• Partner with leaders and People Partners to interpret engagement data and recommend action plans.
• Develop and execute targeted retention initiatives for critical team member groups.
• Build relationships with Executive leaders ensuring communication cascades across and down the organization.
• Support with Executive and Senior leadership onboarding and offboarding experiences. 

Systems, Tools and Experience Management

• Demonstrate proficiency in HR systems (Workday, Greenhouse, Culture Amp, Google Suite, Slack), serving as a resource for configuration, user support, and effective adoption.
• Leverage technology to enhance program delivery, data analysis, and reporting.

The Right Stuff

• Thrives in ambiguous, fast-paced, highly dynamic virtual environments requiring a thoughtful balance between autonomy and a high collaboration. 
• 12+ years of progressive HR experience, related business industry experience, or leading teams with HR-related functions, or a combination of related experience/education.
• 8+ years in an HR Business Partner/People Partner role or equivalent partnering with multiple executives.
• High school diploma or equivalent required; Bachelor’s degree is preferred.
• Prior experience supporting one or more of the following functional areas:
• Insurance Underwriting, Claims, Customer Service / Support and/or Operations
• Sales, Marketing and/or Business Development inclusive of knowledge of incentive plan design
• Engineering, Product Development, Technology
• Must be proficient in Workday and collaboration tools (Slack, Google Suite)
• Experience with Greenhouse and Culture Amp preferred.

Expected Competencies 

Ownership: Leads with a one-team, extreme ownership mindset, We Are The They

Critical Thinking: Leverages first principles, integrative thinking, and Pie's Collaboration and Decision-Making Framework (CDMF) for designing the data-driven, maximum win/win solutions, considering all stakeholder needs, impacts and interdependencies . Can pull self up to see forest from the trees.

Growth Mindset: Models growth mindset and accurate self assessment while remaining genuinely open to feedback. Demonstrates humility by learning from diverse sources, creating a culture where admitting gaps and mistakes is productive and safe. Develops resilience strategies for self and work and others within their sphere of influence. Demonstrates grit by persevering through obstacles. Demonstrates flexibility by proactively changing approaches when strategies and tactics aren’t working and adapts readily to changing circumstances.

Collaboration & Influence: Creates needs-based solutions across team boundaries that serve organizational/functional interests first, consistently putting broader org/function needs ahead of team or personal interests. Builds high candor, high trust, high context relationships across all boundaries within the organization, maximizing operational effectiveness, even with competing priorities and resource constraints. Addresses systemic causes of conflict while effectively resolving disagreements. Lead with first team commitment to the function balanced with service to the organization. 

Strategy: Develops 6-month to multi-year strategies integrated with functional and organizational objectives. Creates clear strategic narratives that connect their work to functional priorities. Deeply understands operations within their functional domain and understands operations within their business domain. Recognizes how market and industry shifts impact medium term strategy, both functionally and within the business. 

Communication: Writes and speaks with accuracy, clarity and influence with audiences within and outside of functional area  at all levels, including the CEO, and across different formats and channels. Creates clear and highly compelling narratives that influence strategy. Communicates directly and respectfully and actively minimizing triangulation and gossip. Makes thoughtful requests solving for intersection of stakeholder needs, avoiding demands and building alignment across competing priorities. Functions as a stabilizing influence during high-stakes situations. Maintains composure and clarity in the most challenging organizational challenges and stress.

Execution: Manages multiple initiatives delivering high impact results, acting as force multiplier through effective delegation, empowerment, and building infrastructure to support scale. Drives operational frameworks to improve efficiency and effectiveness. Identifies opportunities for improving performance and consistently overcomes significant obstacles. Takes ownership of complex challenges beyond immediate scope, demonstrating broader functional and organizational thinking.  

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

The Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers. 

How You’ll Do It

Claims Technical Management:

• Independently handle all aspects of the workers’ compensation claims from set-up to closure.
• Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change.
• Mitigate claim  exposure while achieving the best outcome.
• Determine timely and accurate compensability decisions within statutory requirements.
• Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices.
• Timely administration of statutory medical and indemnity benefits throughout the life of the claim.
• Comply with all applicable statutory guidelines, rules, and regulations.
• Control legal activity with defense counsel through the litigation process while managing legal fees and costs.
• Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement.

Claims Customer Service:

• Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations.
• Assist as necessary in providing claim status to agents and insureds, coverage verification and loss run reports, etc.
• Provide excellent customer service to internal and external customers and business partners. 
• Participate in interactions with TPA adjusters and claims partners to drive optimized claims outcomes and top-notch claims experience.
• Advocate to ensure that Pie has a leading claims customer experience.
• Work to continuously improve our claims operations and look at opportunities and gaps in claim service, handling SOPs, protocols and processes. 

The Right Stuff

• High School Diploma or equivalent is required.
• Bachelor's Degree or equivalent experience with some college coursework is preferred.
• Minimum of 2-years workers’ compensation claims experience is required.  
• Claims experience working in at least two of these states is preferred: Alabama, Arkansas, Colorado, Connecticut, Delaware, DC, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Nebraska, New Hampshire, Rhode Island, Vermont, West Virginia, Wisconsin. 
• Strong communication (written and verbal) skills, to deliver more complex information effectively.
• Strong  problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
• Awareness of your own tasks, and how it impacts the team and deliverables.
• Experience using G-Suite Tools, and collaboration tools like Slack is preferred.
• Knowledge of jurisdictional regulatory and statutory requirements and CMS/MSA requirements.
• Demonstrated knowledge and experience in claim adjudication, medical management and litigation management.
• Developing ability to analyze and take necessary action in multiple focus areas, based on several data points.
• Ability to use skills to overcome conflict and reach beneficial outcomes.
• Ability to make claim decisions to mitigate exposure while achieving the best outcome

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

The Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers. 

How You’ll Do It

Claims Technical Management:

• Independently handle all aspects of the workers’ compensation claims from set-up to closure.
• Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change.
• Mitigate claim  exposure while achieving the best outcome.
• Determine timely and accurate compensability decisions within statutory requirements.
• Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices.
• Timely administration of statutory medical and indemnity benefits throughout the life of the claim.
• Comply with all applicable statutory guidelines, rules, and regulations.
• Control legal activity with defense counsel through the litigation process while managing legal fees and costs.
• Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement.

Claims Customer Service:

• Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations.
• Assist as necessary in providing claim status to agents and insureds, coverage verification and loss run reports, etc.
• Provide excellent customer service to internal and external customers and business partners. 
• Participate in interactions with TPA adjusters and claims partners to drive optimized claims outcomes and top-notch claims experience.
• Advocate to ensure that Pie has a leading claims customer experience.
• Work to continuously improve our claims operations and look at opportunities and gaps in claim service, handling SOPs, protocols and processes. 

The Right Stuff

• High School Diploma or equivalent is required.
• Bachelor's Degree or equivalent experience with some college coursework is preferred.
• Minimum of 2-years workers’ compensation claims experience is required.  
• Claims experience working in CA is required. 
• Strong communication (written and verbal) skills, to deliver more complex information effectively.
• Strong  problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
• Awareness of your own tasks, and how it impacts the team and deliverables.
• Experience using G-Suite Tools, and collaboration tools like Slack is preferred.
• Knowledge of jurisdictional regulatory and statutory requirements and CMS/MSA requirements.
• Demonstrated knowledge and experience in claim adjudication, medical management and litigation management.
• Developing ability to analyze and take necessary action in multiple focus areas, based on several data points.
• Ability to use skills to overcome conflict and reach beneficial outcomes.
• Ability to make claim decisions to mitigate exposure while achieving the best outcome.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.