About this team:

The Sales Planning and Strategy Team’s mandate is to partner cross-functionally to realize growing revenue targets, to scale the organization sustainably, and to address new go-to-market opportunities and challenges. We are responsible for developing Samsara’s multi-year strategy and detailed plan to achieve our revenue growth targets in close collaboration with Finance, Product, and Marketing. We also work with Sales Operations and Strategy to execute our plans in-year and drive strategic initiatives to support Samsara’s profitable growth.

About the role:

The Sales Planning and Strategy team is looking for an intellectually curious, motivated, and high-impact team member to join our team. This role will support building the multi-year plan to achieve our ambitious growth targets, drive analysis to deeply understand our Sales team performance, and manage strategic projects in partnership with our Sales leaders. We are a highly collaborative team and seek to have an outsized impact on Samsara through high-quality output, teaming across functions and hierarchies, and commitment to ongoing skill development.

This is a remote position open to candidates residing in Canada.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Drive strategic planning initiatives to support Samsara’s long-term growth in partnership with Sales Leadership, Business Operations, Sales Operations, Finance, Marketing, and other cross-functional teams
• Develop insights and own analytical models that inform long-term and annual planning
• Guide Sales leaders through planning and strategic project outputs, incorporating their feedback, and guiding execution
• Prepare executive-level presentations, analyses, and talking points as part of planning and strategic project work
• Collaborate across Samsara, building trusted relationships across organizations and functions to create “connective tissue” between cross-functional teams
• Identify risks to growth goals and develop action plans to mitigate those risks
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally 

Minimum requirements for the role:

• 5-8 years of experience in Consulting, Finance, Business Operations, Sales Strategy & Operations or other analytical role
• Highly organized with exceptional attention to detail and the ability to manage multiple projects with tight deadlines
• Strong analytical and logical reasoning skills; a deep sense of curiosity 
• Collaborative orientation and experience in building trusting relationships and influencing others (incl. executive audiences)
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments; enthusiastic about improving efficiencies. Bias for action.
• Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. 
• Ability to synthesize a broad set of information into a cohesive narrative
• Expertise with analytical tools (e.g., Tableau, Excel, Google Sheets)

An ideal candidate also has:

• Experience working with big data tools (e.g., DataBricks, BigQuery, SQL, etc.)
• Experience with GTM strategy

About this team:

The Sales Planning and Strategy Team’s mandate is to partner cross-functionally to realize growing revenue targets, to scale the organization sustainably, and to address new go-to-market opportunities and challenges. We are responsible for developing Samsara’s multi-year strategy and detailed plan to achieve our revenue growth targets in close collaboration with Finance, Product, and Marketing. We also work with Sales Operations and Strategy to execute our plans in-year and drive strategic initiatives to support Samsara’s profitable growth.

About the role:

The Sales Planning and Strategy team is looking for an intellectually curious, motivated, and high-impact team member to join our team. This role will support building the multi-year plan to achieve our ambitious growth targets, drive analysis to deeply understand our Sales team performance, and manage strategic projects in partnership with our Sales leaders. We are a highly collaborative team and seek to have an outsized impact on Samsara through high-quality output, teaming across functions and hierarchies, and commitment to ongoing skill development.

This is a remote position open to candidates residing in the US.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Drive strategic planning initiatives to support Samsara’s long-term growth in partnership with Sales Leadership, Business Operations, Sales Operations, Finance, Marketing, and other cross-functional teams
• Develop insights and own analytical models that inform long-term and annual planning
• Guide Sales leaders through planning and strategic project outputs, incorporating their feedback, and guiding execution
• Prepare executive-level presentations, analyses, and talking points as part of planning and strategic project work
• Collaborate across Samsara, building trusted relationships across organizations and functions to create “connective tissue” between cross-functional teams
• Identify risks to growth goals and develop action plans to mitigate those risks
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally 

Minimum requirements for the role:

• 5-8 years of experience in Consulting, Finance, Business Operations, Sales Strategy & Operations or other analytical role
• Highly organized with exceptional attention to detail and the ability to manage multiple projects with tight deadlines
• Strong analytical and logical reasoning skills; a deep sense of curiosity 
• Collaborative orientation and experience in building trusting relationships and influencing others (incl. executive audiences)
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments; enthusiastic about improving efficiencies. Bias for action.
• Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. 
• Ability to synthesize a broad set of information into a cohesive narrative
• Expertise with analytical tools (e.g., Tableau, Excel, Google Sheets)

An ideal candidate also has:

• Experience working with big data tools (e.g., DataBricks, BigQuery, SQL, etc.)
• Experience with GTM strategy

About the role:

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.

As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:

• Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
• Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.
• Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
• Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
• Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).
• Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools
• Ability to translate complex customer and business problems into clear requirements and solutions.
• Experience with leveraging AI to solve high-impact business problems
• Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.

Who we are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility, we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains. 

What you’ll do

• Perform Routine and Complex Planned preventive maintenance on HVAC systems.
• Perform repairs on HVAC components, including hoods, exhaust fans, make-up air units, and DOAS units.
• Review Mechanical Startup, System Design Verification (SDV), & Testing, Adjusting, and Balancing (TAB) reports generated by 3rd-party contractors. 
• Intermediate planned preventative maintenance for electrical and plumbing systems.
• Maintain & operate Building Management Systems (BMS) to ensure thermal comfort in our facilities & remotely diagnose issues.
• Provide remote troubleshooting support to onsite Operations team members, Facility Managers, and 3rd-party mechanical contractors/service providers. 
• Develop commissioning & maintenance process/playbook in collaboration with managers and peers. Monitor successes & lessons learned, and evolve processes dynamically. 
• Conduct internal Engineering Systems Verification (ESV) at each new facility, wherein you will confirm proper functionality & installation of the major MEPS systems.
• Develop corrective action plans for deviations and issues, which may include coordination with the construction manager, facility manager, TAB agency, or with equipment vendors for warranty & maintenance issues.
  
  

What we’re looking for

• 4+ years of relevant technical experience.
• HVAC and/or Refrigeration certifications. 
• MEP engineering experience for an HVAC servicing company or large commercial / hospitality entity.
• Verbal and written communication skills.
• Willingness to learn and advance in a fast-paced environment.
• Ability to travel from site to site when needed.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
  
  

What else you need to know

This is a field-based role in the Greater Toronto Area with blended daily site and remote work. 

Job Type: Full-time - Onsite

Expected hours: 40 hours per week

Schedule:

• Monday to Friday.
• On call.
• Overtime.
• Weekends as needed.

Experience:

• HVAC/R: 4 years + (Required).
• Commercial Maintenance: 3 years + (Required).
• General Handyman Experience: 3 years + (Required).

Work Location: Greater Toronto Area.

Looking forward to sharing more about a Career of Substance at CloudKitchens.

Ready to join us as we serve those who serve others?

#LI-Onsite

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Account Based Marketing Manager who will own and execute highly personalized, segment-focused account-based marketing strategies targeting Geotab's most strategic enterprise accounts. Supporting 1–2 assigned segments, this individual contributor role is accountable for driving net-new pipeline and accelerating deal progression through a coordinated mix of digital marketing, executive gifting, VIP experiences, and industry roadshows. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Account Based Marketing Manager your key area of responsibility will be to serve as the primary marketing partner to segment Business Development Executives (BDEs), aligning marketing investment directly to account-level priorities, buying stages, and revenue goals. Success is measured by pipeline revenue sourced and influenced, account engagement, and program ROI within the assigned segments

How you'll make an impact:

• Own the 1:1 and 1:few ABM strategy for strategic accounts across 1–2 assigned segments, aligned to sales priorities and pipeline targets 

• Partner with sales teams to identify, tier, and map named accounts, including org structure, key decision-makers, and buying signals

• Build tailored account plans that connect marketing investment to deal stages, intent signals, and pipeline forecasts

• Run a regular ABM sync with assigned BDEs to pressure-test account plans, review engagement signals, and adjust program priorities

• Translate company and segment narratives into account-specific messaging and ABM plays

• Design and execute multi-channel digital ABM campaigns, including LinkedIn paid social, programmatic display, content syndication, and email, targeting named accounts and personas

• Leverage ABM platforms (e.g., 6sense) to orchestrate personalized account experiences, serve intent-based advertising, and measure account-level engagement

• Build account-specific landing pages and personalized content assets that address industry-specific pain points

• Use intent data and behavioral signals to prioritize accounts, optimize campaign timing, and trigger coordinated outreach with sales

• Apply AI tools to automate account research, generate personalized content variants, and scale 1:1 personalization across target accounts

• Execute strategic gifting programs tied to deal stages and account milestones to reinforce relationships and accelerate pipeline

• Plan and deliver VIP executive experiences, including executive dinners and hosted industry engagements, directly tied to deal advancement and account plans

• Develop and manage targeted roadshow programs that bring Geotab's value proposition to regional stakeholder clusters within strategic accounts

• Coordinate pre- and post-program follow-up sequences with sales, ensuring every experiential touchpoint maps to a deal milestone rather than existing as a standalone activity

• Serve as the primary marketing liaison to assigned Business Development Executives (BDEs), embedding into planning cadences and account reviews

• Build and maintain account-level marketing playbooks that guide outreach sequencing, content delivery, and program coordination

• Align marketing investment to pipeline priorities, forecast commitments, and account penetration goals

• Build credibility with BDEs and sales leaders through data, account insights, and a clear POV on marketing's role in each deal

• Track pipeline sourced and influenced, account engagement, and program ROI for assigned segments on a regular reporting cadence

• Manage ABM budget across channels and programs for assigned segments

What you'll bring to the role:

Why job seekers choose Geotab:

About the role:

Samsara is seeking Inside Sales Managers to join our passionate, high energy, and fast moving sales team. You’ll lead and support our Account Executives II focusing on mid-sized organizations. You will have a consistent track record of ability to hire, develop, and lead an inclusive, engaged, and high performing team.

This is a remote position open to candidates residing in Canada.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will: 

• Coach a team of ~8 account executives on sales strategy, pipeline reviews and achieve quarterly targets 
• Hire new account executives and provide both onboarding and ongoing coaching to ensure their growth and success
• Work cross-functionally to strategically solve problems and project manage
• Create content for ongoing training and development
• Support account executives through professional development plans
• Provide clear and tactical feedback to account executives
• Further culture within the team and commercial organization with high emotional intelligence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• Consistent track record of success, with proven performance owning a complex selling motion from prospecting through close
• Strong track record of overachievement with experience in coaching a team on outbounding 
• Understanding of complex sales cycles involving multiple decision makers, multiple products, and extended time-frames
• Excellent communication skills and comfortable with public speaking
• Strong interpersonal and team management skills
• Self-starter and adaptable to change  
• Continued growth mindset to learn a unique industry
• Proven proficiency in data driven decision making in current role
• Demonstrated ability to provide upwards feedback to management
• Showcased ability to analyze and accurately forecast existing pipeline
• Existing Team Lead experience strongly preferred
• Comfort working with cross functional teams
• Proficient in utilizing tools such as SFDC, SalesLoft, Gong
• Demonstrated strong understanding of customer base and competition

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. 

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. 

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform 
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value 
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals 
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   

Minimum requirements for this role:

• 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence 
• Customer travel is expected. Up to 0-15%.
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment 
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment
• French Fluency is a plus.

About the role:

The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution—supporting senior leadership with the insights, communications, and operational frameworks needed to run and grow the business effectively.
The ideal candidate is a sharp, highly independent thinker who can take ambiguous challenges and return with structured analysis, compelling narratives, and clear recommendations. They bring strong executive communication skills, big-picture thinking, and the ability to influence cross-functional stakeholders — all while leveraging modern AI tools to work faster and smarter.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this position.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
  
  

In this role, you will:

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes.
• Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership.
• Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization.
• Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives.
• Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem.
• Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation.
• Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed
• Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  
  

Minimum requirements for the role:

• 8+ years of experience in business operations, management consulting, strategy, or a related field.
• Bachelor’s degree from a 4-year accredited university.
• Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
• Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
• Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
• Experience working cross-functionally and influencing stakeholders without direct authority.
• High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.
  
  

An ideal candidate also has:

• Experience working in or with customer support, technical support, or a complex SaaS environment.
• Background in management consulting, investment banking, or a high-growth technology company.
• Familiarity with data tools (e.g., Tableau, Looker, SQL) for self-serve analytics.
• Experience streamlining and scaling products, processes, and workflows with AI.
• Track record of building operational programs or processes from the ground up.

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As Implementation Engagement Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. This position will lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.  These customers represent a key strategy in the continued growth of BuildOps so developing and growing these partnerships is an essential part of the company’s ongoing success.  In addition to the qualifications below, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.

What We Look For:

• 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.
• Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.
• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts.
• Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.
• Proactive individual who anticipates customer needs and executes quickly.
• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
• Proficiency with project management  tools like GuideCX, Salesforce, and a data-driven approach to decision-making.
• Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

Willingness to travel up to 25% to support on-site implementations and customer engagement.Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.

What You’ll Do:

• Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
• Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.  
• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify key customer relationships and proactively understand their needs and expectations.
• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
• Work with the leadership team to develop and execute strategies for further account software adoption.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.

Where you’ll go (and how often):

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 50% travel target for the position. 

Bonus:

• You have tech start-up experience.
• You have experience in and around the speciality contractor or construction world.

What we offer:

• 124–155k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About the Job
At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

As a Senior Product Manager, Project Management, you will build an industry-leading Project Management solution for the commercial subcontracting industry that spans field workflows, labor planning and forecasting, collaboration, financials, and AI-powered experiences. You’ll partner closely with our customers to deeply understand their people, organizational structures, processes, and what they need from their operations platform—then translate that into solutions that drive measurable outcomes for both our customers and the business. You’ll work cross-functionally with Engineering, Design, Sales, Customer Success, and leadership, and you’ll be accountable for customer-driven KPIs and clear business impact.

What You’ll Do

• Own the product vision and roadmap for the Project Management domain, driving strategy and execution with a cross-functional squad of engineers, designers, QA, and data partners.
• Engage directly with customers of varying sizes and segments to uncover needs, validate solutions, and ensure we’re solving real project-execution problems.
• Design workflows that help contractors run stronger projects by streamlining field and office collaboration, preventing schedule slippage, forecasting labor demand, and providing accurate, real-time financial visibility.
• Leverage AI and ML to challenge traditional approaches, exploring and shipping innovative experiences that materially improve speed, accuracy, and decision-making for project teams.
• Align the roadmap with company objectives by working closely with other Product Managers, Customer Success, Sales, and Implementation to prioritize opportunities and trade-offs.
• Lead go-to-market and change management for your domain: communicate priorities and feature launches across the company, and partner with Customer Success to drive successful rollouts and adoption.
• Run effective beta programs with early adopters, capturing feedback to refine experiences before broader release.
• Own clear customer and business outcomes, defining and tracking KPIs that improve platform value (e.g., adoption, NPS, efficiency gains) and support revenue and retention goals.

What We Look For

• 7+ years of experience in the technology industry, with 5+ years in Product Management for B2B SaaS;
  
  
• or: 3+ years in a contractor or construction firm followed by 3+ years building B2B software as a Product Manager.
• Experience building end-to-end product experiences, including prototyping and solution development with AI coding assistants.
• Strong familiarity with contractor / construction project workflows (labor planning, schedules, change orders, cost tracking, collaboration) and how they show up in software.
• Mission-driven mindset, motivated by complex, real-world challenges faced by commercial subcontractors.
• Experience working in a technical environment, with basic SQL skills and proficiency in analytics tools to inform decisions.
• Strong understanding of agile development methodologies and a track record of working effectively with engineering and design in an agile environment.
• Excellent communication and collaboration skills, with experience partnering closely with cross-functional teams (e.g., Sales, CS, Implementation, PS).
• Strong analytical skills and the ability to use data—both quantitative and qualitative—to shape product strategy and day-to-day prioritization.

Bonus

• Direct experience in specialty contractor operations (mechanical, electrical, plumbing, HVAC, or similar) or adjacent construction domains.
• Experience working on 2D / BIM solutions or construction project planning tools.

Who You Are

• Someone with a genuine passion for construction tech and the customers we serve.
• A strategic thinker who thrives in a high-growth startup environment.
• Comfortable navigating ambiguity and breaking down complex, messy problem spaces into clear, actionable work.
• A self-starter who takes ownership, follows through, and delivers results without needing heavy direction.
• Collaborative, curious, and eager to learn from customers and teammates across disciplines.
• A team player with integrity, grit, and a strong work ethic, who raises the bar for those around them.

Compensation

• Raleigh: $133,000 - $166,000 base + annual bonus opportunity 
• LA/SF: $139,000 - $174,000 base + annual bonus opportunity 
• Toronto: 120,000 - 150,000 CAD base + annual bonus opportunity

The Senior Product Marketing Manager will own go-to-market strategy and narrative for BuildOps Financials and OpsAI—two product areas that are central to our platform becoming the system commercial contractors run on.

OpsAI is a major platform identity shift: moving BuildOps from a system of record to a system of action, where intelligence helps teams automate work, surface risk, and drive the next best step in the field and back office. Financials is how customers understand margin, cost, and job performance—turning operational execution into measurable business outcomes.

This is not a role focused on shipping assets or coordinating launches. This is the person who defines how the market understands what BuildOps is becoming.

You will shape the narrative, guide how new capabilities show up in the market, and ensure our product innovation translates into customer adoption and revenue impact.

You will work at the intersection of product strategy, sales enablement, and market storytelling — and you will be comfortable leading conversations with executives, product leaders, and customers alike.

Key Responsibilities

GTM Strategy & Launch Leadership
Own the go-to-market strategy for Financials and OpsAI — defining the problems we solve, the customers we target, and how BuildOps wins in the market.

This includes leading launches for major capabilities, aligning product and revenue teams around a clear strategy, and ensuring new releases translate into adoption and pipeline impact.

Market & Customer Insight

• Build and maintain an insight engine for your portfolio: customer interviews, deal reviews, win/loss, and field feedback loops.
• Define ICP, segmentation, and buying roles for Financials and OpsAI; keep these current as the product and market evolve. 
• Translate insights into clear “so what” recommendations: what to build next, what to message, what to enable, and what to stop claiming.

Positioning & Messaging Architecture
Define how BuildOps talks about Financials and OpsAI.

You’ll develop the narrative that explains how intelligence shows up across the platform — and why that matters for contractors running complex operations.

This includes:

• Core positioning and messaging frameworks
• Persona-level value propositions
• Sales narratives and competitive differentiation

Your work ensures the story holds up across the website, sales conversations, product launches, and executive presentations.

Sales Enablement & Competitive Strategy

• Ship sales enablement that changes rep behavior: talk tracks, objection handling, ROI tools, and competitive “reasons to switch”—and measure impact. 
• Build and maintain a competitive program: battlecards, win/loss analysis, and a regular cadence of competitive updates. 
• Lead “truth in selling” alignment across Product + Sales: what’s GA vs EA, what’s promised, and what’s not.

Market Narrative & Category Leadership

You will define how BuildOps explains the market problem we solve—and why our approach wins—in a world where specialty contractors are adopting platforms, not point tools. You’ll turn market signals (buyer needs, competitive moves, AI maturity, and contractor workflows) into a clear point of view that shows up consistently in sales motions, product launches, and external messaging.

Commercial Outcomes Ownership
You are accountable for more than messaging.

You track how your work influences real business outcomes, including:

• win rate
• pipeline creation
• product adoption
• expansion revenue

You’ll define success metrics for OpsAI’s go-to-market strategy and continuously refine how we position and launch capabilities based on what works.

Packaging, Pricing, and Monetization Input

• Partner with Product and Finance to shape packaging and packaging-led adoption paths (good-better-best, bundles, and add-ons) and pressure-test pricing assumptions using customer and deal insight.
• Develop practical ROI/TCO narratives and tools that support buying decisions.

Product Partnership

You’ll work closely with product leaders from early roadmap discussions through launch.

Your role is to represent the market perspective — helping ensure what we build, how we describe it, and how we introduce it to customers all align.

You’ll influence roadmap decisions by bringing customer insight, competitive context, and commercial impact into the conversation.

PMM Operating Model 
As a senior member of the product marketing team, you’ll help raise the standard for how PMM operates at BuildOps.

That includes contributing to:

• launch frameworks
• messaging development processes
• competitive intelligence programs
• cross-functional operating rhythms

You’ll also serve as a thought partner to other PMMs, helping the team operate with greater clarity and consistency.

Who You Are

Experienced Product Marketer
You have 5+ years of product marketing experience in B2B SaaS and have owned go-to-market strategies for complex products or platforms.

You’ve led launches that created measurable business impact — whether in pipeline generation, win rates, adoption, or category perception.

Strategic Thinker
You don’t wait for a strategy to be handed to you. You synthesize market signals, customer insights, and product direction into a clear point of view on how a product should be positioned and brought to market.

Strong Product Instinct
You understand how products evolve — and how messaging, packaging, and roadmap decisions shape adoption. You’re comfortable working with product teams early in the development process and influencing how capabilities are framed and delivered.

Commercially Minded
You connect product marketing work to revenue outcomes. You understand how messaging, sales enablement, launches, and positioning influence pipeline and customer expansion.

Strong Communicator
You are comfortable presenting to product leaders, marketing teams, and executives. You can translate complex product capabilities into stories that resonate with real buyers.

Customer Curious

You regularly engage with customers and frontline teams to understand what drives real decisions. You bring those insights back into product strategy, messaging, and go-to-market plans.

AI-Native, Hands-On
You have demonstrated the ability to use AI in your workflow beyond prompting: building repeatable systems, agents, or automations that improve real outcomes (speed, rigor, accuracy). You can discuss what you built, the tools used, and what changed as a result.

Industry Experience (Nice to Have)

Experience in construction tech, field service management, or vertical SaaS is a strong advantage. Understanding how commercial contractors operate — or having worked in similarly operational industries — will help you ramp quickly.

Why This Role, Why Now

BuildOps is entering a pivotal phase.

We’re expanding our platform with Projects, bringing full project execution into the system contractors already use to run service operations.

At the same time, our Financials capabilities are becoming increasingly central to how contractors manage profitability across service and project work. OpsAI introduces intelligence across the platform, helping teams automate reporting, identify risk earlier, and make better decisions across service and project work. 

This role will initially own go-to-market for OpsAI and Financials together; longer term, we expect to split these into dedicated PMM ownership as each area scales.

Compensation: Raleigh Hub - $106,000.00 - $134,000.00 / LA Hub - $111,000.00 - $139,000.00 base salary