Construction Manager Jobs in Montreal.
All active Construction Manager roles based in Montreal.
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MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
We’re growing fast and hiring the talent to match, with open roles for Implementation Consultants and Analysts in Montreal and Toronto, Canada, or Raleigh, North Carolina
What you’ll do:
- Lead customer interactions, communications, and identifying ways to get the most value out of the product.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
About you:
- Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- BEng degree or equivalent years of experience.
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Experience working with clients at multiple levels within the organization.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
- Ability to learn the MaintainX product within 30 days to advise customers.
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
About us:
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to apply?
Apply to MaintainX
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
We’re growing fast and hiring the talent to match, with open roles for Implementation Consultants and Analysts in Montreal and Toronto, Canada, or Raleigh, North Carolina
What you’ll do:
- Lead customer interactions, communications, and identifying ways to get the most value out of the product.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
About you:
- Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- BEng degree or equivalent years of experience.
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Experience working with clients at multiple levels within the organization.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
- Ability to learn the MaintainX product within 30 days to advise customers.
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
About us:
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to apply?
Apply to MaintainX
Pour la version anglaise de cette description de poste, veuillez consulter le lien suivant / For the English version of this job description, please refer to the following link :
À propos d’AppDirecte
Devenez un citoyen du monde à l’ère numérique et outillez une nouvelle génération d’entrepreneurs branchés aux quatre coins du globe. AppDirecte offre une plateforme d’abonnement permettant de vendre n’importe quel produit en tant que service, et ce, par n’importe quel canal et sur n’importe quel appareil. Nous alimentons des millions d’abonnements pour le compte d’organisations de partout dans le monde. Notre action est toujours guidée par nos valeurs et notre culture – une culture qui vous permet d’être vu, de rester authentique et d’exceller.
À propos de Firstbase, une filiale d’AppDirect
FirstBase aide les entreprises à équiper leurs employés avec tout le matériel dont ils ont besoin pour exceller au travail : l’ordinateur, le mobilier et toutes sortes d’articles pour renforcer l’appartenance à l’équipe. En plus de permettre aux entreprises de fournir les bons outils de travail à leurs employés, nous offrons aux travailleurs la possibilité de choisir ce dont ils ont besoin en fonction de leurs besoins uniques. FirstBase fait partie d’AppDirect, une plateforme d’abonnement alimentant des millions d’abonnements pour le compte d’organisations de partout dans le monde et permettant de vendre n’importe quel produit en tant que service, et ce, par n’importe quel canal et sur n’importe quel appareil.
Votre profil
Chez AppDirecte, les chefs de produit sont au cœur de l'innovation, transformant les idées en solutions d’impact capables de générer des flux de revenus rentables. Votre « X » se situe à l'intersection de l'exécution technique et de la stratégie commerciale, où vous créez des ponts pour débloquer de nouvelles possibilités de croissance. Vous avez un penchant pour l'action, un don pour résoudre des problèmes complexes et l’initiative qu’il faut pour livrer la marchandise et jouer un rôle essentiel dans la construction de notre avenir.
Ce que vous ferez et ce qui vous fera briller
- Définir la vision des produits liés aux opérations informatiques pilotées par l’IA : En collaboration avec le directeur général de Firstbase, définir et éxécuter la feuille de route des opérations informatiques pilotées par l'IA, notamment en identifiant les domaines où l'automatisation et l'IA peuvent remplacer les flux de travail manuels et générer des gains d'efficacité mesurables pour les clients.
- Concevoir et lancer de nouvelles éditions de Firstbase : Mener le développement de nouveaux produits, forfaits et modules complémentaires susceptibles d'élargir le marché potentiel de Firstbase en misant sur le ciblage de secteurs spécifiques, la segmentation des prix et des fonctionnalités, et l’intégration au sein de l'écosystème AppDirect.
- Stimuler les indicateurs de rendement de la plateforme : Gérer les indicateurs clés susceptibles de démontrer la valeur de Firstbase, autant pour les clients que pour AppDirect (fidélisation, chiffre d'affaires, profondeur d'utilisation, NPS) et développer des fonctionnalités produit qui contribuent directement à stimuler ces indicateurs.
- Piloter diverses initiatives de transformation interfonctionnelles : Collaborer avec les équipes responsables de l'ingénierie, de la conception, des opérations, du marketing produit, des ventes et plusieurs autres équipes internes afin d'identifier et de mettre en œuvre les occasions d'amélioration de la plateforme les plus prometteuses, en équilibrant les gains rapides et les investissements structurels.
- Prendre des décisions basées sur les données : Tirer parti des indicateurs, des commentaires et des informations opérationnelles pour orienter les priorités concernant les produits et valider leur impact.
- Collaborer sur une base interfonctionnelle : Travailler en étroite collaboration avec les équipes commerciales, de réussite client, financières et autres équipes internes pour aligner les priorités et garantir la préparation organisationnelle en lien avec les lancements.
- Améliorer le parcours logistique : Offrir de nouvelles capacités qui renforcent l'expérience B2B et B2B2C, en intégrant des éléments de gestion des actifs aux points d'intersection avec les flux de travail logistiques.
- Collaborer avec des partenaires externes : Collaborer avec les fournisseurs logistiques, selon les besoins, pour soutenir les améliorations de processus et les intégrations technologiques.
Compétences requises
- 7+ années d'expérience en gestion de produits avec une feuille de route éprouvée en gestion complète de flux de travail complexes et déterminants.
- Expérience éprouvée à livrer des résultats mesurables grâce à l'itération et à la livraison de nouvelles fonctionnalités au sein d'une plateforme existante.
- Capacité à traduire des besoins clients complexes en solutions produits complètes.
- Expérience dans des environnements SaaS ou des places de marchés dynamiques avec une capacité de croître rapidement.
- Excellente maîtrise technique, aisance à lire la documentation API, compréhension des flux de données et étroite collaboration avec les ingénieurs
- Compétences en prise de décision basée sur les données, exploitant les analyses et les boucles de rétroaction pour définir les priorités
- Excellentes compétences en travail d’équipe et capacité avérée à collaborer avec les équipes opérationnelles et les parties prenantes transverses
- Approche axée sur l'expérience client et passion pour l'amélioration des parcours utilisateurs tout en optimisant l'efficacité opérationnelle
- Atout : connaissance des systèmes de gestion d'entrepôt ou d'autres outils opérationnels
- Le bilinguisme est essentiel, tant à l'oral qu'à l'écrit.
Chez AppDirecte, nous croyons que l’innovation est à son meilleur dans un environnement favorisant la diversité de l’excellence, de l’expérience et de la pensée. Nous accueillons chaque « AppDirecteur » et « AppDirectrice » pour l’empreinte unique qui est la sienne. Nous favorisons un environnement inclusif et sans discrimination à l’égard de la race, de la religion, de l’âge, de l’orientation sexuelle et de l’identité de genre, afin de favoriser l’authenticité, la fierté et l’excellence. Dans cette optique, nous encourageons fortement les candidatures des personnes autochtones, des personnes handicapées, des personnes issues de la diversité des orientations sexuelles et des genres et/ou des personnes aux identités intersectionnelles.
Chez AppDirecte, nous prenons la protection de la vie privée très au sérieux. Pour plus d'informations sur notre utilisation et notre gestion des données personnelles des candidats, veuillez lire notre politique de confidentialité des candidats. Pour en savoir plus sur nos pratiques générales en matière de confidentialité, veuillez consulter l'avis de confidentialité d'AppDirecte: https://www.appdirect.com/about/privacy-notice
Veuillez noter que ce rôle nécessite une bonne connaissance de l'anglais puisque le/la candidat.e sélectionné.e devra collaborer avec des équipes situées, entre autres, aux États-Unis, en Inde, en Argentine, ainsi que dans les provinces de l'Ontario et de l'Alberta.
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The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.
Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.
Ready to apply?
Apply to AppDirectDRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
We’re seeking a proactive, detail-oriented Assistant Workplace Manager to drive seamless daily operations and deliver an exceptional employee experience. This role partners closely with internal teams, vendors, and building management to ensure a safe, efficient, and engaging workplace. The position is based on-site and reports to the Workplace Manager.
Key Responsibilities
Workplace Operations & Experience
- Oversee front desk operations, including management of reception services
- Support employee experience initiatives such as wellness programs, workshops, and in-office amenities
- Support the Catering & Events Specialist with event execution as needed (set up/tear down of large-scale events)
- Act as a primary point of contact for employee workplace requests and inquiries
- Maintain high standards for office presentation, amenities, and overall environment
- Assist with onboarding and offboarding processes
- Provide ad hoc support to the Catering Team for office food program
Facilities & Vendor Management
- Occasional flexibility required for on-call support, as well as early morning or evening work related to projects and installations.
- Coordinate with building management, security, cleaning, and maintenance vendors
- Manage and track maintenance requests, including HVAC, lighting, and plumbing
- Support workplace related construction and renovation projects in partnership with project managers
- Monitor workplace related budgets and expenses
Space & Workplace Planning
- Support office space planning, seating arrangements, and internal moves
- Maintain accurate space management systems and workplace data
- Review capacity and utilization data to optimize workspace efficiency
Safety & Compliance
- Support emergency preparedness programs, including fire drills and evacuation procedures
- Assist with badge access control management and reporting
- Ensure workplace policies and procedures are up to date and followed
Administrative & Team Support
- Provide administrative and operational support to the Workplace team
- Assist in developing and improving workplace processes and standard operating procedures
- Support internal communications related to office operations and building updates
- Contribute to workplace reporting, surveys, and continuous improvement initiatives
Qualifications
- 5+ years of experience in workplace operations, facilities, or office management
- Strong organizational and multitasking skills with attention to detail
- Demonstrates strong initiative and proactively identifies opportunities to improve workplace operations and employee experience
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with vendors and cross-functional teams
- Proficiency in workplace tools and systems is an asset (ServiceNow, SharePoint, Slack, Excel, Building Management Ticketing Systems, Access Management Systems, etc.)
- Bilingual in English/French, with strong written and verbal communication skills.
- Bachelor’s degree or equivalent higher education qualification
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.
California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.
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Ready to apply?
Apply to DRWWho we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the Role
Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. TheDeal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.
The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture.
This is a remote position open to candidates residing in Mexico.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
- You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
- Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
- Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
- Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
- Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Experience leveraging AI tools to automate quality workflows or analyze large datasets
An ideal candidate also has
- Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
- Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
- Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
- Experience with software used for quality assurance tracking and reporting
- Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
- Experience with Salesforce is preferred, but not required
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the Role
Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. The Deal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.
The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture.
This is a remote position open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
- You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
- Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
- Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
- Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
- Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Experience leveraging AI tools to automate quality workflows or analyze large datasets
An ideal candidate also has
- Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
- Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
- Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
- Experience with software used for quality assurance tracking and reporting
- Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
- Experience with Salesforce is preferred, but not required
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
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Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the Role
Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. The Deal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.
The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture.
This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
- You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
- Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
- Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
- Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
- Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Experience leveraging AI tools to automate quality workflows or analyze large datasets
An ideal candidate also has
- Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
- Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
- Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
- Experience with software used for quality assurance tracking and reporting
- Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
- Experience with Salesforce is preferred, but not required
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Field Engineer
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Position Summary:
The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in the Montreal area. The position will include both field and office work.
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.
Why Work for CaptiveAire?
- Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.
- Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
- Mission: to provide the highest quality products and service to our users at the lowest possible price
- Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos
What our employees have to say:
I can confidently say that I've never been part of a more focused company, working as one big team to achieve amazing success.
There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.
I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.
One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.
CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.
Learn more about CaptiveAire and our products here
A Day in the Life:
This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
Typical tasks include:
- Estimated 50% to 75% of time spent in the field on job sites
- Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
- Handling complex troubleshooting issues
- Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
Primary Job Responsibilities:
- A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
- Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
- Maintain expert level knowledge of all CaptiveAire products
- Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
- On site for construction trade coordination meetings and startups to ensure a good outcome
- Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
- Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
- Perform 3rd party training for outside contractors on CaptiveAire products
- Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues
Required skills:
- 0-5 yrs experience
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
- Hands on, technical internship/co-op experience is preferred
- Must enjoy hands on product exposure
- HVAC and/or electrical experience strongly preferred
- Multi-tasking, problem solving and strong communication skills a must
- If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
- MUST BE A “GO GETTER”!
- MUST Speak French
Salary:
$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.
Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.
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