Position Overview

The Senior Marketing Specialist serves as a strategic partner to technical and business development leaders, advancing the firm's growth efforts across the Water Resources and Transportation markets.

This role will lead the development of high-impact proposals, qualifications, presentations, award submissions and conference materials that align with client needs and long-term growth objectives. Working closely with internal teams and external partners, the Senior Marketing Specialist shapes pursuit strategy and messaging that clearly articulates the firm's strengths, experience and value in a competitive marketplace.

The ideal candidate blends strategic thinking with creative execution and brings a working knowledge of the A/E/C industry. Strong collaboration skills and the ability to translate technical content into compelling narratives are essential to success in this role.

A minimum of 5 to 7 years of marketing experience in the A/E/C industry is required, with preference given to candidates with previous experience working with Water Resources and/or Transportation projects and teams.

Key Responsibilities

Proposal Development: Work as a collaborative member of the marketing, communications, and BD teams to support the firm's pursuit efforts, including: 

• Take ownership of the preparation of proposals and teaming materials, working alongside technical staff. 
• Partner in the development and implementation of comprehensive marketing strategies to enhance brand visibility, generate leads, and support business objectives.
• Partner with Pursuit Manager to lead the end-to-end pursuit process from initial planning through delivery for all aspects related to the pursuit process, including strategy, proposal storyboarding, outline, schedules, workflow, and graphic resource requirements in the development of the proposal / interview deliverables.
• Develop proposal messaging (written and visual), write original content, collaborate with graphic designers, and other proposal coordinators when necessary.
• Work with technical staff to develop strategic win plans.
• Support / facilitate debrief efforts.
• Consistently maintain customer relationship management (CRM) database, including incoming leads, follow-up and tracking of opportunity status. 
• Facilitate and support service line-specific marketing, via project award submittals, digital messaging, project photography, business development and; state DOT pre-qualification management and renewal. 
• Search for, identify, and process potential opportunities.

Knowledge + Content Management:

• Have a full comprehensive understanding of McAdams’ portfolio of work, project types, and firm-wide capabilities with a concentration in our Water Resources and Transportation service lines.   
• Maintain and regularly update a library of standard proposal content, including resumes, project information, and past performance data in our system of record (Vantagepoint). 
• Ensure all marketing materials adhere to brand guidelines, are error-free, and align with our business objectives.   
• Develop a deep knowledge of the firm’s strategic objectives, key personnel, major projects, and target audiences to enhance proposal and pursuit efforts.

Trade Show + Events: Work as a collaborative member of the marketing, communications, and BD teams to plan / prepare our technical team members for attendance at industry conferences.  

• Alongside Pursuit Manager, lead in the planning and coordination of trade shows, client events, and sponsorships across all metros. 
• Maintain and organize trade show, client event, and sponsorship schedules. 
• Coordinate logistics, promotion, and follow-up activities. 
• Coordinate the development of new materials to support marketing activities. 
• Order event material and SWAG inventory, company-wide.

Collaboration + Coordination:

• Work closely with service line leaders, project managers, and other technical staff to gather, curate, and refine proposal content to ensure cohesive messaging and branding.
• Coordinate proposal input and review cycles, managing timelines and responsibilities to meet submission deadlines.
• Facilitate regular proposal planning meetings to ensure alignment with client expectations and proposal objectives. 
• Train and mentor Marketing Specialists I + II.

Support:

• Consistently maintain customer relationship management (CRM) database, including incoming leads, follow-up and tracking of opportunity status.
• Assist in formatting and developing content for project interviews and presentations, including graphics, slide decks, and other visual aids.

Skills + Experience

• Education: Bachelor’s degree in marketing, business, communications, or related field.
• Experience: 5-7 years of professional marketing experience in the A/E/C industry. Must have at least 4 years of experience with the proposal process (RFQ/P).  Previous experience working with Water Resources and/or Transportation projects and teams preferred.
• Skills: Exceptional communication (written, verbal, and copy-editing), organization, team-building, and relationship management skills. Proficiency in Microsoft Office Suite (OneNote, Outlook, Teams, Word, Excel, and PowerPoint), and Adobe Creative Suite (InDesign, Illustrator, Photoshop). Knowledge of Open Asset and Deltek Vantagepoint preferred. 
• Creativity: High level of creativity and innovation in the creation of compelling marketing materials and campaigns through thoughtful storytelling. Ability to think outside the box and drive new ideals. 
• Time Management + Organization: Self-motivated with an ability to independently manage and organize multiple projects simultaneously with attention to detail in a deadline-driven environment.
• Team Player: Ability to work collaboratively (internal and external) within a team to meet a deadline
• Adaptability: Flexible and responsive to changing project requirements, able to handle shifting priorities with ease.

Work Environment + Physical Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodation will be made to enable individuals with disabilities to perform essential job functions.

• Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions.
• Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion. 
• Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
• Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally. 
• Additional physical duties may be required as necessary.

Job Summary 
JRM is looking for a Traveling Superintendent to help consistently deliver projects on time, on budget and that exceed client expectations. We provide our superintendents with the necessary support and resources to excel in their role and make sure all projects are completed to the highest standard. The Superintendent directly supervises field labor force, including subcontractors and laborers/craft workers. The candidate must demonstrate strong leadership, organizational and time management skills. They must also have strong client service skills and an understanding of all of the trades associated with commercial interior construction and high-end renovation projects. Qualified applicants must be willing to travel extensively, have excellent communication skills, and work effectively in a team. Knowledge of all phases of commercial construction, computer skills, and self-direction are required.

Responsibilities and Duties 

• Oversee all daily field operations to ensure proper site safety, construction, progress, quality control, housekeeping, and daily log.
• Provide guidance, leadership and direct supervision of site staff, including assistant superintendents, laborers and other construction related personnel.
• Management of schedule, including weekly preparation of 2-week look ahead.
• Proactively schedule and coordinate all subcontractors to ensure completion of the project in accordance with the project schedule and to ensure that no additional costs are required for completion of work.
• Develop comprehensive understanding of project strategy and commitments including financial goals, scheduling, logistics, phasing, milestones, and inspections.
• Ensure assigned jobsite operations are in compliance with design/specifications, completion on schedule, within budget and to quality standards.
• Demonstrate and maintain effective and open dialogue with the project team regarding changes in work, job conditions, subcontractor relations and any deviation in the direction of the project.
• Work in partnership with project management to maintain an updated and accurate project schedule that reflects the changes in project status and that meets the cost and time requirements of the project.
• Run weekly meetings, including project and subcontractor meetings.
• Manage the RFI process; consisting of the creation of and suggestions on solutions to site issues and tracking them through close out.
• Exceed client expectations for each project by understanding client needs, wants, preferences and culture.
• Continuously promote positive subcontractor relations by dealing professionally and fairly with all subcontractors and vendors instilling this philosophy in project team.
• Maintain and review punch list process to ensure all are addressed and executed in a timely manner.
• Manage close out process and warranty responses with project manager. 

Qualifications and Skills 

• At least five years of relevant experience as a Superintendent, preferably in interior commercial general contracting
• Must have a proven record of managing complex projects in occupied spaces
• Capable of managing/coordinating multiple quick turnaround projects simultaneously
• Demonstrate proficiency in reading commercial construction plans and specifications
• 10-Hour OSHA Construction Safety and Health Certificate
• 4-Hour Supported Scaffold User Certificate  
• Willingness to travel upon request for 8-12 weeks within and out of state 

Computer Systems 

• Microsoft Office (Word, PowerPoint, Excel), Microsoft Project and Procore (preferred but not required)

Benefits

• Medical Insurance, Dental Insurance, and Vision Insurance
• Disability Insurance and Life Insurance
• 401K Match
• Employee Stock Ownership Program (ESOP)
• Living and Travel Reimbursement
• Business expenses and Mileage Reimbursement
• Performance-based bonus program

Salary Information

• $90,000 - $120,000

#LI-OnSite 

Atwell is seeking a Campus and Early Careers Specialist to support and grow Atwell’s early talent pipeline. In this role, you will play a key part in building relationships with universities, engaging with students, and delivering a high-quality recruiting experience from initial outreach through onboarding. You’ll also help execute our campus strategy and summer internship program, contributing to the development of future talent across the organization.

Key Responsibilities:

• Support full-cycle recruiting for internship positions across all Atwell regions and markets.
• Build and maintain relationships with universities, career centers, and student organizations, helping to strengthen Atwell’s employer brand with a focus on key industry programs.
• Manage campus event logistics and execution, including registrations, onsite coordination, and real-time problem-solving to ensure a seamless experience.
• Coordinate branded materials and swag distribution in partnership with the marketing team to ensure consistent and effective employer brand representation.
• Lead post-event follow-up and communications, ensuring timely engagement with candidates and hiring managers to maximize recruiting outcomes.
• Partner with recruiters and hiring managers to understand internship hiring needs and support effective hiring strategies.
• Maintain accurate recruiting data and track key metrics within the applicant tracking system and internal platforms.
• Deliver a high-quality, engaging candidate expereince from initial outreach through onboarding.
• Assist in the planning and execution of Atwell’s summer internship program, including onboarding, engagement, and program coordination.
• Contribute to the growth of Atwell’s early talent pipeline and support long-term workforce planning efforts.

Preferred Qualifications:

• 1+ years of experience in campus recruiting, university relations, or early talent acquisition, with exposure to full-cycle recruiting (sourcing, interviewing, and candidate management).
• Experience in the AEC industry or supporting technical recruiting efforts preferred, but not required.
• Proven ability to plan and execute campus recruiting events, including career fairs, networking events, interviews, and student organization partnerships.
• Strong working knowledge of applicant tracking systems, CRM platforms, sourcing techniques, and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced, seasonal recruiting environment, with strong organizational and time management skills.
• Willingness and ability to travel during peak campus recruiting seasons (September – October and February – March).
• Strong interpersonal and communication skills with a commitment to delivering an exceptional candidate and internal partner experience.
• Analytical mindset with the ability to interpret recruiting metrics and market trends.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-SD2

We are looking for a field-based professional Oncology Account Executive, Raleigh with scientific and clinical expertise to support our oncology portfolio of liquid biopsy products. The position is responsible for driving sales volume for BillionToOne’s Northstar Liquid biopsy products and services, while cultivating relationships with oncologists and other members of the extended cancer care community in the designated geography. The Oncology Account Executive is a field based position and reports to a Regional Manager - Oncology.

Responsibilities:

• Increasing revenue and driving market development through direct sales to individual Oncologists
• Creating and implementing a strategic business plan to grow revenue quickly in your geography
• Sales efforts include effective prospecting and cultivating new business and maintaining key relationships

Qualifications:

• Bachelor's Degree or equivalent experience 
• Demonstrated successful sales track record (e.g., Presidents club, Chairman's club, Rookie of the Year, or a history of success - at or above goal for multiple quarters/years)
• Experience selling to medical providers
• Experience selling medical diagnostics, medical or surgical devices
• Lives within the defined territory and centrally located to defined accounts 
• Commitment to travel within defined territory 
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful

We will also consider candidates with the following backgrounds:

• Physicians Assistant (PA), Nurse Practitioner (NP) or Registered Nurse (RN) with experience ordering late stage cancer liquid biopsy tests

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions  (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation range of $241,946 - $311,536 per year (at plan), including a base salary range of $168,346 - $184,186 per year (based on the level and experience). Commission's potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

  #LI-ONSITE

Join Bird’s mission to change the way the world moves, one ride at a time. Our award-winning electric vehicles help reduce carbon emissions and traffic in over 400 cities around the world — and we’re just getting started.

We're hiring for part-time (20+ hours/week) through our trusted staffing partner, TalentBurst.

As an Operations Specialist, you’ll play a key role in keeping our fleet moving. You’ll drive, deploy, relocate, and prepare scooters for riders, working behind the scenes to ensure every ride is safe, smooth, and on time. 

Pay: $18/ hour

Shift: Thursday-Saturday availability

What You'll Do

• Safely drive, load/unload, and follow mobile app routes to deploy or retrieve scooters
• Operate a smartphone while multitasking in a fast-paced environment
• Relocate scooters from low-demand to high-demand areas efficiently
• Perform basic diagnostics and quality checks on scooters and e-bikes
• Support warehouse and fleet staging operations
• Communicate clearly with teammates and use internal tools to hit daily goals.
• Participate in product testing and new feature rollouts

What You Bring

• Must be 21+ years old.
• A valid driver’s license with at least two years of driving experience
• Comfortably using smartphone apps while on the move
• Able to work weekends
• Ability to lift up to 80 lbs (with or without accommodation). Team-oriented mindset with strong communication skills
• Proficiency in English, bilingual a plus! 
• Bonus: Availability for weekend or varied shift work, and familiarity with local streets and neighborhoods
• Previous experience in delivery, logistics, rideshare, or warehouse work is a plus

Life at Bird

We’re bold, collaborative, and mission-driven. You’ll join a team that values diversity, authenticity, and innovation — and is always ready to build the future of micro-mobility together. Bird is proud to be an equal opportunity employer.

#INPR1

Joining Collibra’s Workplace Team

At Collibra, we believe that a great workplace is more than just a space, it’s a place where people feel connected, supported, and set up for success. To ensure continued success in our evolution, we’re looking for a hands-on, hospitality driven Senior Workplace Specialist who will lead the day-to-day operations of our Raleigh office while also providing operational support for Collibra’s global employee experience and onboarding programs. 

In this role, you’ll be the go-to person for all things workplace in Raleigh, acting as a trusted resource for employees and visitors alike. You’ll play a key role in shaping the local culture, supporting company-wide programs, and delivering a seamless, welcoming workplace experience.

This is a great opportunity for someone who enjoys building, thrives in a fast-paced environment, and brings both operational rigor and a strong service mindset. You’ll be part of our global People and Places team, reporting directly to the Senior Manager, Workplace and Real Estate with a dotted-line partnership to Employee Experience. This role is expected to work from our Raleigh office 5 days per week.

Senior Workplace Specialists at Collibra are responsible for

• Lead day-to-day workplace operations and oversee the experience in our Raleigh office. 
• Own key workplace programs in Raleigh such as food, supplies, mail, office supplies, and visitor support.
• Be the main point of contact for Raleigh workplace needs, welcoming guests, assisting employees, and coordinating with building management. 
• Respond to and manage workplace service tickets globally, escalating issues when necessary and ensuring timely resolution.
• Support event logistics, such as team offsites, customer visits, leadership sessions, and employee engagement activities.
• Support the new hire onboarding experience locally, fostering meaningful local connections.
• Plan and execute events like anniversaries, social gatherings, and lunch & learns in Raleigh.
• Track vendor spend and help manage local budgets; work with Procurement to onboard and manage vendors.
• Ensure compliance with local health, safety, and environmental standards in Raleigh.
• Act as lead for Workplace data and tooling globally.
• Contribute to sustainability and inclusion initiatives.
• Maintain close relationships with Raleigh employees and use their feedback to shape local workplace programs.
• Contribute to the implementation of global workplace programs, adapting them to fit the Raleigh context.
• Provide operational and administrative support for new hire orientation and onboarding programs.
• Coordinate the scheduling, logistics, and communications for virtual orientation and onboarding sessions, including Zoom facilitation support.
• Support the execution of quarterly live onboarding events, including logistics, onsite coordination, materials, and attendee experience data.
• Manage onboarding-related operational tasks such as calendar coordination, facilitator support, room setup, materials preparation, and post-session logistics.
• Contribute ideas and feedback from a workplace perspective to help continuously improve the onboarding and employee experience
• Support cross-functional coordination with People Ops, IT, Workplace, and SMEs to ensure new hires are set up for success from day one.

You have

• 3–4 years of experience in workplace or employee experience roles; experience as an office site lead preferred.
• Ability to work full-time onsite in Raleigh
• Experience supporting hybrid work environments and delivering solutions that support a distributed workforce.
• Familiarity with vendor management, budgeting, onboarding support, event logistics, and employee engagement.
• Experience working across time zones or in global teams, with an understanding of how to adapt support accordingly.
• Physically able to stand, move, lift, and carry items as needed (up to 50lbs).

You are

• Hospitality-driven and passionate about creating welcoming, well-run office environments and positive employee experiences.
• Proactive and resourceful, with a knack for solving problems and anticipating needs.
• A clear communicator, comfortable with verbal and written communication, signage, and internal messaging.
• Detail-oriented and organized, with a strong ability to manage competing priorities.
• A team player who collaborates well across departments such as IT, Finance, and People.
• Open to feedback and constantly seeking ways to improve the employee experience.
• Comfortable working with a dual-reporting structure and independently managing day-to-day tasks.
• Willing to jump in and tackle any task, regardless of how large or small.

Measures of success

• Within your first month, you’ve built relationships with the team and developed a strong understanding of the Raleigh office and core workplace operations.
• Within your third month, you’ve established trust with key stakeholders, internal teams, and vendors and are routinely supporting any immediate workplace or onboarding operational needs.
• Within your sixth month, you’re driving noticeable improvements in workplace and employee experience, aligned with Collibra’s growth and employee engagement goals.

Compensation for this role

The standard rate for this position is $60,000.00 - $75,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Executive Assistant

Location: Raleigh NC 

We’re looking for a highly organized and dependable Executive Assistant to support our Senior Leadership team in Raleigh. This role focuses on ensuring day-to-day operations run smoothly by managing schedules, coordinating logistics, and supporting office operations.

You’ll play a key role in keeping the Raleigh office organized and running efficiently, while also providing administrative support across legal and compliance. This is a great opportunity for someone who is detail-oriented, proactive, and excited to learn how a high-growth company operates.

What You'll Do

Executive Support 

• Provide administrative support to Senior Leadership in Raleigh, including our Chief Growth Officer, Chief Operating Officer and additional SVPs 
• Support legal and compliance processes, including contract coordination and documentation management
• Manage calendars, schedule meetings, and coordinate availability across teams
• Assist with meeting logistics, including preparing materials and tracking follow-ups
• Coordinate travel arrangements, including flights, hotels, and itineraries
• Support logistics for team meetings, offsites, and internal events
• Help keep priorities organized and ensure nothing falls through the cracks

Office Operations 

• Serve as the Raleigh office manager, ensuring the workspace runs smoothly day-to-day
• Coordinate with vendors, manage office supplies, and handle deliveries
• Create a professional, organized, and welcoming environment for employees and visitors
• Assist with in-office meetings and team needs

Event Planning

• Support the Executive Business Partner with all events including onsites, offsites, leadership summits and company-wide events
• Manage all Raleigh-based events as primary point of contact and organizer 

About You

• 1+ years of experience in executive support, operations, or a similar role (Executive Assistant, Business Partner, Operations Coordinator, or similar)
• Experience planning and managing event planning
• Strong organizational skills and attention to detail
• Professional, clear communicator with strong written communication and oral communication 
• Ability to multi-tasks across work streams and reliably deliver high-quality results
• Positive attitude and willingness to jump in wherever needed
• Ownership mentality — you don't wait to be told what needs to happen; you see it and handle it
• Discretion and judgment — you'll be exposed to sensitive strategic, financial, and personnel information and can be trusted completely
• Comfortable in a fast-paced, high-growth environment where priorities shift and no two weeks look the same

About Us

At Home Solutions, we’re on a mission to build a more innovative future for home services. Since 2017, we’ve been transforming how homeowners and service providers connect—replacing outdated lead-generation models with a smarter, outcome-driven approach.

We combine proprietary media, AI, and deep data insights to reach 50M+ homeowners and match them with high-quality providers through seamless, high-intent experiences. Home Solutions has become a trusted growth engine for leading brands, helping generate over $1B in annual partner revenue while continuously innovating across channels, products, and customer experiences.

Backed by Three Ships, a growth equity firm that builds and scales digital businesses, Home Solutions is powered by a high-performance, high-ownership culture. We value people who act with urgency, challenge the status quo, and are motivated to build something enduring in one of the largest, most under-digitized categories.

Why You Should Join Us

• Results: We’re building a high-growth, high-performance business with strong momentum and meaningful impact across the home services ecosystem.
• Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  Home Solutions is shaping the industry’s digital transformation and creating innovative experiences to better serve consumers and service providers.  
• Ownership & Impact: We operate with a high-ownership culture where individuals are expected to drive outcomes. You won’t just execute—you’ll help shape the business.
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: We’re building quickly, which means new opportunities emerge constantly. If you’re hungry to grow, you’ll have the chance to move fast and take on more.
• Stability: As a privately held, debt-free company, we make disciplined, long-term financial decisions—investing in sustained growth and pursuing strategic acquisitions.
• Culture: We’re a team that plays to win- holding a high bar for excellence while creating an environment where people enjoy the work and the people they do it with.

The Package

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

EEOC Statement

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Marketing Associate for TPT. 

TPT (Teachers Pay Teachers) is the world’s largest marketplace for innovative educational content created by and for educators and is used by 85% of K-12 teachers in the US. We have big plans for expanding this immensely popular platform, and are looking for a Marketing Associate to support our community as we grow.

In this role, you will play an essential role in supporting TPT’s Seller programs. You’ll correspond with members of the TPT Seller community including writing updates, managing focus groups, and facilitating feedback. You’ll propose and manage Seller promotions and community programs, coordinating in-person and virtual events including webinars, conferences, and the Seller Milestone program. We’re looking for someone who is an excellent writer and communicator, as well as organized, strategic, and passionate about TPT’s mission to help teachers teach at their best while nurturing the growth of Sellers’ stores.

This position requires you to be in our Raleigh, NC, area office. 

WHAT YOU'LL BE DOING

• Identify and operationalize Seller promotions including researching and recommending resources and community members for marketing activations
• Manage the day-to-day logistics of special programs for TPT’s Seller community, including internal collaboration and external vendor coordination, and coordinate virtual and in-person events
• Work with colleagues across teams to write marketing and communications copy
• Collect, organize, QA, and analyze community data, insights, and feedback, sharing takeaways across teams
• Write community updates; communicate with TPT Sellers about special programs and events
• Partner with the Customer Support and Marketing teams to troubleshoot and resolve community issues

WHAT WE'RE LOOKING FOR

• A BA/BS degree and 2+ years of marketing and/or communications experience in a professional environment
• A self starter who is detail-oriented, organized, resourceful, analytical, and can manage projects from start to finish while juggling multiple deadlines
• A strong writer, guided by empathy, who can adjust their tone for different audiences 
• A team player who has excellent interpersonal skills and can work effectively with people at all levels
• A knowledge of — or an interest in — education and edtech, and a commitment to actively learn about this evolving industry on an ongoing basis
• Experience with Google Docs, Sheets, and Slides

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, healthcare, and beyond to move from reactive chaos to proactive control, driving better outcomes.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands.
• Hyper-Growth Trajectory: With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Join us in Raleigh and let’s get LIT.

About Relay

For decades, enterprise technology has focused on the 20% of workers sitting behind desks, while the 80% who power the physical economy have been left behind in an analog void. Relay is fixing the "Operational Black Hole" by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected legacy radios with rugged, AI-powered smart devices that run on our patented Steady Link™ network, enabling teams to communicate, stay safe, and convert voice into operational data.

As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food & Beverage, and Logistics, we require a highly experienced, strategic technical leader to architect, lead, and optimize our largest and most complex physical rollouts.

The Role: Your Mission

As a Senior Deployment Systems Engineer (Sr. DSE), you are the principal technical architect and quarterback for Relay’s largest, most strategic, and multi-faceted enterprise deployments. When a Tier 1 enterprise customer purchases thousands of Relay devices for a multi-site rollout, you own the technical vision, the physical infrastructure, and the overall execution strategy to ensure success.

You sit within our Solutions organization alongside Solutions Engineers (SE). While the SE secures the technical win, you design, implement, and govern the system-wide deployment. You will leverage your expertise to proactively ensure the customer's facility has the optimal power load, scalable charging infrastructure, and resilient network capacity to support our devices, and you will coordinate and set the timing of hardware delivery and software integration across multiple workstreams. Over time and as our DSE team scales, you will also mentor junior DSEs and contribute to global deployment standards. 

Key Responsibilities:

• Principal Deployment Architect & Quarterback: Serve as the overall technical project lead and decision-maker from the moment a massive, strategic deal closes through full operational deployment. You are accountable for the seamless handover from Solutions Engineering, the strategic coordination of activities with Customer Success, and the development and governance of the end-to-end implementation plan for Forward Deployed Engineering.
• Advanced Infrastructure & Network Design: Lead and conduct complex, multi-site audits and deep-dive technical assessments to validate the customer's enterprise IT and physical infrastructure readiness. This includes expert-level assessment of Wi-Fi 6 and cellular network capacity for Relay's Steady Link™ technology (simultaneous redundant Cell + Wi-Fi connectivity), providing authoritative guidance on sophisticated firewall configurations (e.g., policy-based routing, QoS), and conducting precise electrical engineering calculations for installing high-density, massive charging stations.
• Strategic Technical Resource Direction: Strategically identify, scope, and direct custom software development requirements (e.g., integrating Relay with a customer's ERP, WMS, or bespoke IoT sensors). As we scale, the vision is that you will deploy, mentor, and oversee our to be hired Forward Deployed Engineers (FDEs) to execute complex coding, ensuring their work is architecturally sound and perfectly aligned with the physical rollout timeline and customers' overall operational goals.
• Global Hardware Logistics & Staging Oversight: Collaborate strategically with our Supply Chain team to establish and govern provisioning, staging, and shipping protocols for thousands of MIL-STD 810H, IP68/69K devices, ensuring consistent, on-time delivery and meeting or exceeding our demanding 48-hour operational SLAs.
• Establish and Govern the Onboarding Center of Excellence (CoE): Take a foundational, leadership role in scaling our Onboarding CoE. You will author, review, and govern repeatable technical deployment playbooks, standards, and best practices that significantly optimize Time-to-Value (TTV) and drive down COGS across diverse and challenging segments like Steel, Specialty Logistics, and Hospitality, and be responsible for the technical training of the Solutions team.

Who You Are / What You'll Need:

• Deep Systems Architecture & Governance Expertise (8+ years): You possess a veteran-level, holistic understanding of complex enterprise networking (including expert-level knowledge of Wi-Fi 6, advanced Cellular Systems like DAS/Small Cell, Private and Public Wireless, RF propagation modeling, MAC whitelisting/802.1X, and complex firewall/network policy management) and physical facility infrastructure (power load distribution, industrial low-voltage cabling standards).
• The Principal Quarterback Mindset & Program Management: You are a proven master of high-stakes, multi-million dollar program logistics and project governance. You can look at a complex, global deployment involving hardware manufacturing, bespoke software integration, and significant physical construction, and architecturally align all moving parts to a consolidated, risk-mitigated "Go-Live" date.
• Executive Presence and Technical Authority: You are equally comfortable and credible putting on a hard hat to lead a technical walk-through at a steel mill with a VP of Operations, as you are sitting in a boardroom strategically defining security and network protocols with a CISO or IT Director.
• Massive Scale Hardware / IoT Deployment Experience: Extensive and demonstrated experience architecting and executing the deployment of physical hardware, industrial AV equipment, enterprise networking gear, or complex IoT sensor networks at a massive, multi-site scale.
• Advanced Cross-Functional Leadership & Fluency: You are a diplomatic leader who can draw clear, accountable boundaries. You have the judgment to know when a systemic problem requires a Principal FDE (software/code architecture) vs. when it requires the CS team (user adoption and workflow training), and you take ownership of driving the resolution through the appropriate channels.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. This is an in-person role, based in our Raleigh, NC HQ, and you can expect ~50% travel for this role.

About the Role

We’re hiring an Associate Field Marketing Manager to help execute the field programs that fuel our pipeline and deepen relationships with our best prospects and customers.

This is an early-career, execution-heavy role. You’ll live in the details: timelines, vendor coordination, event logistics, field communications, and on-site support — helping turn our field strategy into high-quality, repeatable programs.

You’ll work closely with our Sr. Director of Field Marketing & Corporate Events, Sales, and the broader Marketing team to support:

• Trade association programs (e.g., regional and national association events)
• Industry trade shows and conferences
• Hosted VIP experiences, roadshows, and field events
• Flagship BuildOps events and partner programs

If you love events, thrive in fast-moving environments, and want to learn field marketing from the ground up, this role is for you.

What You’ll Be Doing

Execute Field & Association Programs

• Support the planning and execution of field programs across key regions and segments — from initial brief through post-event follow-up.
• Own logistics for trade association events (booth and sponsorship deliverables, shipments, swag, print materials, lead capture setup, on-site schedules).
• Help coordinate regional trade shows, executive dinners, and customer meetups — including venue research, menus, AV needs, signage, and run-of-show.
• Partner with Sales, Customer Success, and Marketing to ensure the right accounts and attendees are invited, confirmed, and followed up with.

Drive Operational Excellence & On-Site Execution

• Build and manage project plans and checklists for each program using our shared tools (e.g., Asana, Google Drive) so everyone knows what’s happening and when.
• Coordinate with vendors (venues, caterers, A/V, print, swag, shipping) and track deadlines, contracts, and invoices.
• Own on-site execution alongside the Sr. Director of Field Marketing & Corporate Events: booth setup, registration, signage placement, demos/materials, and “last-mile” details.
• Capture what worked (and what didn’t) after each event and help codify best practices into repeatable playbooks.

Support Hosted & Corporate Events

• Provide execution support for hosted events like customer summits, VIP experiences, and partner activations — including registration workflows, communications, badges, gifting, and space layout.
• Coordinate speaker and internal stakeholder logistics (travel details, briefing docs, schedules, session timing).
• Work with the content and design team to ensure event assets (slides, landing pages, signage, one-pagers) are created and delivered on time.

Measure, Learn, and Improve

• Ensure clean lead capture and handoff to Sales (scanners, forms, lists), working closely with Marketing Ops and RevOps.
• Track basic program performance (registrations, attendance, meetings set, lead quality) and help tie events back to pipeline and revenue.
• Use AI tools (including Glean) to speed up research, brief creation, outreach lists, and recap docs, in line with how the marketing team operates.

What We’re Looking For

Experience & Skills

• 1+ years of experience in field marketing, event marketing, trade shows, demand gen, or related roles — preferably in B2B or SaaS.
• Hands-on experience helping to run events or programs: association events, conferences, executive dinners, workshops, or user groups.
• Strong project management and coordination skills — you’re comfortable juggling multiple workstreams, deadlines, and stakeholders.
• Experience with core GTM tools (some combination of Salesforce, HubSpot/Marketo, Asana or similar, and an event platform like Cvent, Splash, or comparable tools).
• High attention to detail — from name badges and room layouts to shipments and signage, you notice (and fix) the small things that make events feel professional.
• Strong written and verbal communication skills; comfortable working directly with Sales and external partners.

How You Operate

• Bias for action. You like to get things moving, solve problems in real time, and keep work from stalling.
• Scrappy and resourceful. You can figure things out with incomplete information and limited guidance.
• Team-first. You enjoy being in the trenches with Sales, Marketing, and Customer teams, and you’re comfortable taking direction while also speaking up when something doesn’t look right.
• Calm under pressure. Events move fast; you stay steady, organized, and solutions-focused when something inevitably changes day-of.
• AI-native mindset. You’re curious about AI tools and open to using them to do your work faster and better — from research and drafting to recaps and reporting.

Logistics

• Location: Raleigh, NC or Santa Monica, CA; hybrid role (expected 3 days/week in the office).
• Travel: Willingness to travel for events as needed up to approximately 50% of the time (including occasional evenings and weekends during peak event seasons).

Why BuildOps

• Impact. You’ll help build the field and events engine behind a category-defining vertical AI company.
• Growth. You’ll work directly with a seasoned Sr. Director of Field Marketing & Corporate Events and a high-caliber GTM team, with clear exposure to how strategy and execution come together.
• Culture. We value people who are curious, action-oriented, and outcome-driven — and we operate with clear ownership, transparency, and a strong feedback culture.

If you’re excited to build a career in field marketing and want to own the execution that makes great programs possible, we’d love to talk.

Compensation

• [$89,000 to $111,000] salary + bonus. (Santa Monica Hub)

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Industrial is the future of Relay. We are seeking a Senior Director of Sales to serve as the primary architect and leader of our Industrial motion. This is a "builder and scaler" role for a leader who has previously built high-growth sales organizations from the ground up. 

Reporting directly to the VP of Sales, you will be responsible for the growth, development, and strategy of the entire Industrial vertical/sector within Relay. You will manage a team of Sales Directors and hold ultimate accountability for the velocity and health of our market expansion.

Key Responsibilities

Enterprise Motion Engineering & GTM Strategy

• Distill elite-level enterprise expertise into a formal, repeatable sales motion. Transition from "lead-by-example" to "lead-by-system," ensuring individual closing intuition is codified into team-wide institutional knowledge.
• Act as the executive sponsor and strategic closer for high-stakes, market-defining pursuits. Directly spearhead the penetration of flagship industrial accounts to secure "lighthouse" partnerships that establish market dominance.
• Engineer specialized playbooks tailored to the nuances of the physical economy.
• Refine procurement and operational strategies to circumvent legacy hurdles, accelerating time-to-value within complex industrial landscapes.

Team Architecture & People Strategy 

• Design and execute the organizational structure for the Industrial sales team, moving from initial pods to a full-scale department.
• Manage, coach, and develop a team of Sales Directors, ensuring they are effectively leading their respective AEs.
• Own the people strategy—hiring, onboarding, and continuous professional development—to ensure we have the best "players" in the industry.

Industrial Market Strategy & Playbook Design

• Develop and codify the "Relay Industrial Playbook," including repeatable processes for Trials/POCs, MSA negotiations, and enterprise procurement.
• Identify bottlenecks in the sales cycle and implement strategies to increase deal velocity and win rates across all industrial segments (Auto, Steel, Food & Bev, Logistics).
• Stay ahead of industrial trends to help Directors refine their specific segment strategies.

Cross-Functional Ecosystem & Roadmap Influence

• Act as the primary bridge between the field and internal stakeholders (Product, Engineering, Marketing).
• Based on high-level sales feedback, maintain a strong POV on the product roadmap to ensure Relay remains the leader in frontline AI technology.
• Ensure seamless internal synchronization between BD, Account Management, and Operations to support massive multi-site deployments.

Who You Are

• A Proven Builder: You have a track record of building and scaling sales teams from $10M to $50M+ ARR in the Industrial or Manufacturing space, within an Industrial-focused SaaS or IoT environment.
• A Second-Line Leader: You have 3+ years of experience directly managing other managers (Managers, Directors) and understand how to drive results through others.
• An Industrial Expert: Deep expertise in the "Physical Economy"—you understand the nuances of plant operations, industrial procurement, and long-term enterprise partnerships.
• Process Obsessed: You don’t just "sell," you build systems. You have expertise in MSA processes, POC-to-Production conversions, and Salesforce hygiene.

Requirements

• Location: Must be based in or willing to relocate to Raleigh, NC (Full-time in-office at our amenity-rich campus).
• Experience: 5+ years of Sales leadership, with specific experience (3+ years) as a second-line leader in an Industrial-focused SaaS or IoT environment.
• Travel: Ability to travel up to 40% to engage with key customers and support field teams.
• Education: Bachelor’s degree required; MBA or equivalent experience preferred.

Why Join Relay?

• High Impact: 47% of revenue comes from $100K+ ARR customers with a 135% NRR.
• Innovation: Work with award-winning AI tools like TeamTranslate™ (500% YoY growth).
• Culture: 100% paid health insurance and a commitment to "Best Work In My Life" (BWIML).

If you are a builder who wants to drive a critical, game-changing vertical in a hyper-growth company, we want to hear from you.

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Job Summary

The Operations Partner is a critical logistical role essential to Bird's success in Raleigh, NC. You will take responsibility for the logistics of the local fleet of e-scooters and e-bikes, ensuring they are charged, safe, and positioned correctly to meet the community's transportation needs.

We are looking for entrepreneurial individuals or logistics businesses ready to hit the ground running. Whether you are a solo operator with a single van or a fleet owner capable of deploying multiple drivers, you can scale this partnership to fit your capacity.

You will have the flexibility to choose how you operate:

• Maximize earnings by securing your own space (warehouse/facility) to charge vehicles overnight.
• Streamline operations by simply retrieving and transporting vehicles to our central warehouse.

Important Details About the Role:

• This is an independent contractor position, not an employee role.
• You are responsible for your own tools, equipment, and any associated expenses required to complete your work.
• As an independent contractor, you manage your own schedule and workload to meet the operational needs of Bird.

Responsibilities

• Fleet Transportation: Utilize your vehicle(s) or fleet to collect, deploy, relocate, and retrieve e-scooters and e-bikes across Raleigh daily.
• Operational Management: Manage the end-to-end operation of your assigned portfolio, ensuring vehicles are available in high-demand areas.
• Maintenance & Quality: Perform light field checks to ensure vehicles are safe and environmentally friendly.
• Field Execution: Problem-solve in real-time to overcome obstacles, prioritize tasks, and navigate local geography efficiently.

Must Haves

• Vehicle Access (Required): Must own or have consistent access to at least one large vehicle (van/truck) suitable for transporting multiple scooters/bikes. Fleet owners with multiple vehicles/drivers are encouraged to apply.
• Storage Space (Asset): Access to a garage, warehouse, or commercial facility with electricity is highly preferred for maximizing earnings (allows for overnight charging).
• License: Valid Class 5 Driver's License (or applicable commercial license) with a clean driving record for all operating drivers.
• Physical Ability: Ability to lift up to 50 pounds repeatedly; must be able to stoop, bend, walk, and stand for long periods while handling heavy equipment.
• Availability: Flexible schedule with a willingness to regularly operate on weekends.
• Tech-Savvy: Comfortable learning new mobile tools to locate and manage the fleet.
• Local Knowledge: Strong knowledge of Raleigh's local geography.

Why Bird Matters

Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

#INPR1

#LI-DNI

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

Overview

We are seeking our inaugural Senior Manager, Customer Success Onboarding Center of Excellence. This is a foundational leadership role for a proven builder. As we expand beyond our stronghold in Hospitality into Industrial segments (Manufacturing & Logistics environments) and Healthcare, our "bottoms-up" Enterprise Multi-Site motion requires a sophisticated, scalable engine to ensure every new location starts with a "win."

You aren’t stepping in to manage a legacy process; you are being hired to architect the "People, Process, and Technology" required to take a customer from "Closed-Won" to "High-Adoption" across 10+ target markets and defined revenue motions.

By centralizing onboarding, you will create structural leverage for the entire CS organization, allowing our CSRs to focus on account strategy and revenue, while your team ensures that every frontline worker and manager is empowered to use Relay to its full potential.

This role’s mission is to build a world-class onboarding engine that reduces Time to Value (TTV) and drives early, sticky adoption. You will design distinct onboarding journeys that span the spectrum of our business: from high-velocity Mid-Market accounts to complex, large single-site rollouts, to forging corporate relationships with Enterprise logos, creating opportunities to incorporate Relay training into employee onboarding and continued education as we grow in the number of sites/facilities using Relay. You will scale how we train while ensuring credibility & effectiveness across a wide array of industries and revenue segments, while investing in leverage such as e-learning platform management and Enterprise account-based opportunities for training & implementation. This is a high-visibility role reporting directly to the SVP of Customer Success. You will have a seat at the table as we define our GTM strategy during a hyper-growth phase. If you thrive on the challenge of turning "zero into one" and want to build the engine that enables customers to start their Relay journey through the next $100M of Relay’s growth, we want to talk to you.

Primary Responsibilities

Functional Strategy & Team Building (The "Builder" Core)

• Architect the end-to-end onboarding journey for all industry segments (Hospitality, Industrial, Education, etc.) and revenue motions (Mid-Market to Enterprise Multi-Site).
• Recruit, hire, and lead a new team of Onboarding Specialists, fostering a culture of extreme customer-centricity and operational excellence.
• Lead the majority of onboarding responsibilities, migrating away from Core CSRs handling all aspects, which creates clarity for the customer in driving the implementation and onboarding, while setting up the Core CSR for long-term partnership success.  

 Multi-Site Enterprise Leverage

• Identify and forge relationships with Enterprise customer stakeholders to design onboarding and continued education programs for Relay, where we’ve reached notable location growth.  Design leverage in how Relay facilitates site-level onboarding consistency across multiple facilities under an Enterprise customer.

Training & Content Innovation (Relay Academy)

• Manage & continue iterating on the effectiveness and role of our learning management platform (LMS), featuring e-learning videos and resources for customer administrators.
• Equip Onboarding Specialists to master the art of "Training the Trainer," ensuring frontline managers, who are often resource-strained, can effectively champion Relay to their teams.

Process & Technical Optimization

• Define how we map a customer’s unique business needs (safety, workflows, asset tracking) to the Relay software/hardware configuration.
• Design deployment schedules that respect the operational realities of frontline environments while hitting aggressive adoption milestones.

 Metrics & Outcomes

• Establish and own TTV benchmarks by industry and revenue segment.
• Measure and improve the "health" of an account 30/60/90 days post-implementation.
• Optimize the cost-to-serve for onboarding, ensuring headcount is allocated effectively to drive the highest ROI.

Qualifications

• Proven Builder: 7-10+ years in Customer Success, Implementation, or Professional Services, with at least 3 years in a leadership role. You have a track record of building a sub-function from scratch.
• Master of Process & Scale: You think in systems. You can turn a chaotic, manual process into a repeatable, scalable playbook.  You build leverage and invest in technology to enable team efficiencies and drive needed customer outcomes. 
• B2B Enterprise Experience: You understand the "bottoms-up" multi-site motion and know how to navigate the tension between site-level needs and corporate strategy.
• Frontline Empathy: You understand that our customers work in "heads-up" environments (factories, hotels, schools) and you design training that fits into their busy shifts and resonates with them.
• Data-Driven: You know how to use data to identify bottlenecks in the onboarding funnel and pivot quickly.
• Tech Savvy: Familiarity with CRM platforms, various AI applications, LMS tools, and Project Management software to enable repeatability and scaled leverage.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. Our hybrid work model is designed to foster these connections, giving you the best of both worlds: the power of in-person collaboration and the flexibility you need.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

Role Overview:

We are looking for a Manager of Event Marketing to lead our tradeshow strategy and serve as the architect of our "see it to believe it" physical brand presence.

This is not a "booth-and-kiosk" role. You will be responsible for translating our complex product value proposition into immersive, experiential environments that enable our account-based selling teams to break into new markets and engage high-value "new logo" targets. You will oversee the entire tradeshow engine across ten distinct market segments, ensuring that every dollar spent translates into market authority and measurable funnel acceleration.

What You'll Do

• Strategic Leadership & Tradeshow Architecture
  • Curate and manage the annual tradeshow calendar for 10 market segments, aligning event selection with our segment-specific go-to-market strategy.
  • Partner with Product Marketing to move beyond traditional demos. You will design "experiential" booth programming that allows prospects to touch, feel, and witness product functionality in a way that creates immediate "aha" moments.
  • Manage the full events budget, including exhibitor fees, complex booth buildouts, high-touch swag, and travel, ensuring high ROI across all spend.
• Execution & Team Management
  • Manage and mentor an Event Marketing Specialist, overseeing their execution of logistics, shipping, inventory management, and task completion within Asana.
  • Work closely with Accounting to reconcile budgets monthly and ensure our project management workflows remain airtight.
  • Beyond tradeshows, you will support our broader Field Marketing motion, executing Customer Advisory Summits, Executive Briefing Center (EBC) events, and factory tours where prospects can see our product in a live customer environment.
  • Execute high-touch ABM activations, including brand-hosted parties, luxury box suites, and "flywheel" lunch-and-learns designed to expand our footprint within existing farming accounts.
• Performance & Impact
  • Proactively assess show performance by gathering both quantitative data (badge scans, MQLs) and qualitative insights from the sales team (deal acceleration, market sentiment).
  • Deliver comprehensive post-mortem reports that influence future investment decisions and product positioning.

What You'll Have

• 3-5 years of experience in Event Marketing, Field Marketing, or Corporate Events, specifically within the B2B SaaS sector.
• Proven track record of managing large-scale tradeshow presences ($100k+ budgets).
• Demonstrates strategic planning abilities by analyzing market maps to determine optimal positioning for success.
• Excels in fast-paced B2B SaaS environments, with proven experience scaling event operations while maintaining high quality.
• Possesses a strong vision for creating engaging booth experiences that captivate audiences and transform product demos into marquee events.
• Has an analytical mindset with a focus on understanding the underlying reasons behind actions and results.
• Fluent in sales terminology and knowledgeable about how events influence pipeline velocity.
• Expertise in Asana (or similar project management tools) and Hubspot/Salesforce for lead tracking.
• Ability to travel (approximately 30%) to key shows and events.
• Experience with Account-Based Marketing (ABM) strategies is highly preferred.

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

Role Overview:

As an Event Marketing Specialist, you will be the driving force behind our brand’s physical and virtual presence. You aren't just a planner; you are a strategist who understands how to turn a live experience into a measurable pipeline of leads and brand loyalty.

From managing large-scale industry trade shows to executing intimate executive roundtables, you will handle the logistics, promotion, and follow-up strategy for our entire event calendar across the United States.

What You'll Do

• Research potential tradeshows over a variety of segments, including attending discovery meetings, requesting quotes and pulling together contracts.  
• Develop and execute a comprehensive event marketing calendar that aligns with company-wide sales and brand objectives.
• Lead all aspects of event logistics, including vendor management, ordering, shipping/drayage, and on-site setup and takedown.
• Partner with the marketing operations team to create multi-channel promotional campaigns (email, social media, paid ads) to drive registration and attendance.
• Track and report on key performance indicators (KPIs), including Cost Per Lead (CPL), attendee engagement, and attributed revenue, to prove ROI.
• Work closely with the Sales/SDR teams to ensure seamless lead hand-off and timely post-event follow-up.

What You'll Have

• 2–3 years of experience in event marketing, corporate events, or field marketing (B2B experience preferred).
• Exceptional written and verbal communication skills; ability to pitch sponsorship opportunities to senior leadership.
• High degree of organization with the ability to manage multiple moving parts without losing sight of the "big picture."
• Ability to travel within the United States when needed, up to 50%

Nice to Have

• Experience working with event management companies (Cvent, Freeman, GES and others)
• Experience working with project management tools (Asana)
• Experience navigating and working within CRM Tools (Hubspot)

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 40 of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday).  This role is anticipated to have travel requirements up to 30%.

Overview

As the Director, Customer Success - Industrial, you will be the foundational leader responsible for building and scaling our CS function within this new sector. We are looking for a high-leverage "builder" who can operate at both strategic and tactical levels to refine our Go-To-Market maturity across various Industrial segments (logistics, manufacturing, etc.). You will directly lead, hire, and develop a high-performance team to manage a diverse book of business, ranging from Mid-Market to Enterprise Multi-Site accounts. Your mission is to move beyond retention and design intentional customer journeys that drive measurable value realization and fuel our ambitious revenue growth on target accounts.

In this role, you will be a critical partner to our Sales organization, specifically by strengthening our Account-Based Sales motions. You will own the strategy for "farming" existing accounts, identifying expansion opportunities, and ensuring site-level success translates into broader enterprise-wide adoption. We need a reliable people leader with an entrepreneurial spirit who is experienced building a new sector and turning it into a scalable, data-driven operation. If you are a commercial negotiator who thrives on ownership and has a proven track record of leading teams through complex industrial hardware and software lifecycles, you will play a central role in accelerating Relay’s market disruption.

Why this role? 

As the Director of Customer Success for our Industrial sector, you are the foundational architect of a new sector. This isn't just portfolio management; it’s a high-leverage opportunity to build a sub-function from scratch, hire your own team, and design the playbooks that turn site-level wins into massive enterprise expansions across target segments.

We need a "get-it-done" leader who thrives in the gap between high-level strategy and execution. You will have the autonomy to define the customer journeys for entirely new segments while directly influencing Relay’s revenue trajectory. If you are an entrepreneurial leader with deep Industrial roots and a hunger to scale a business in a high-growth startup environment, this is your seat at the table.

Primary Responsibilities

• Team Leadership: Hire and develop a high-performance team of CS Managers and Specialists. You will be responsible for setting the standard for excellence within the Industrial sector and coaching your team to navigate complex, multi-site accounts and single-site accounts of varying scale and diverse books of business.
• Playbook Development: Design and iterate on scalable customer lifecycle playbooks. You will define the journey from post-onboarding through renewal, ensuring clear revenue ownership and a sharp focus on upsell opportunities within the Industrial segment.
• Sector Mastery: Build deep command of our Industrial segments to nurture executive-level relationships. You will ensure your team maintains high customer satisfaction by translating Relay’s value proposition into the specific operational language of our customers.
• Performance Management: Own the delivery of team OKRs and revenue targets. You will lead regular performance reviews, identify skill gaps, and implement enablement programs (such as SPIN selling) to ensure the team operates at a high level of commercial proficiency.
• Strategic Account Mapping: Partner with Sales to execute Account-Based strategies. You will influence segmentation and resourcing to ensure we are effectively "farming" parent accounts and unlocking lead generation for new site acquisitions alongside standard retention & existing site upsell efforts.
• Revenue Intelligence: Deeply analyze leading indicators for contraction, adoption hurdles, and expansion objections. Use these insights to sharpen the customer journey and proactively mitigate churn risk within respective segments.
• GTM Collaboration: You represent our Industrial customers for Product, Marketing, and Sales. You will provide the "on-the-ground" feedback loop necessary to refine our initial upsell testing and positioning for the broader Industrial Go-To-Market strategy.
• Operational Leverage: Influence the evolution of the CS tech stack. Ensure your team has the data and tools required to manage site-level adoption while maintaining visibility into parent-level account health.
• Executive Advocacy: Serve as a strategic advisor to key stakeholders within our largest accounts. You will manage high-level escalations and foster long-term partnerships that solidify Relay as a mission-critical component of their operations.

Required Qualifications

• Proven Builder: You have a track record of taking a sector from "early-stage chaos" to a mature, operating GTM motion. You can transition seamlessly between high-level strategy and getting into the weeds to solve tactical hurdles.
• Sector Expertise: 10+ years of experience in Customer Success, Account Management, or Sales, with at least 5 years in leadership managing both individual contributors and managers. Direct experience in Industrial or complex B2B SaaS environments is essential.
• High-Leverage People Leader: You don't just "manage" people; you develop them. You have a proven ability to hire top talent, set high performance standards, and build a culture of trust and accountability in high-growth environments.
• Revenue Ownership: You are a commercial leader who is comfortable owning a number. You have a background in complex negotiations and a history of driving expansion and retention results through strategic account planning.
• Entrepreneurial Spirit: You are a self-starter with a deep curiosity for the market. You don't wait for a playbook to be handed to you; you write it based on customer data and industry trends.
• Technical & Analytical Proficiency: You possess the curiosity to master a hardware+software product. You are data-driven and can leverage technology (including AI and CS platforms) to create operational leverage for your team.
• Strategic Communicator: You are an "over-communicator" by nature. You can manage up to executives, down to your team, and cross-functionally with Sales and Product to ensure total alignment on the Industrial strategy.

Operational Acumen: Deep understanding of B2B SaaS revenue motions, specifically the nuances of subscription and hardware lifecycles, contract management, and site-level vs. enterprise-level success.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. Our hybrid work model is designed to foster these connections, giving you the best of both worlds: the power of in-person collaboration and the flexibility you need.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 4 days per week in the company office (Monday - Friday).  This role is anticipated to have travel requirements up to 20%. 

Role Overview:

At Relay, our Customer Success Managers (Industrial) are a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector. This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Enterprise Multi-Site accounts. Reporting directly to the Director of Industrial Customer Success, you will focus on value realization, account-based expansion, driving site level success that unlocks growth within an Enterprise.

This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to 'farm' accounts, and develop multi-threaded relationships from frontline teams to corporate offices, and identify expansion opportunities that fuel our growth targets. You will own the post-onboarding journey, ensuring every industrial customer utilizes Relay in driving operational leverage in their businesses.

Relay is at a transformative inflection point, moving from a product-centric communications business to a platform-centric AI leader for the industrial frontline. As a CSM in our Industrial sector, you are at the tip of the spear for this evolution. You will have the opportunity to define "what good looks like" in sectors like steel recycling, automotive manufacturing, and logistics. This role offers high visibility, a direct path to influencing our GTM strategy, and the chance to own a significant piece of our steep growth trajectory.

What you will do:

• Revenue Ownership (Retention & Expansion): Own the net-revenue growth of your portfolio. You are responsible for minimizing contraction, driving user expansion, feature upsells, and hardware refreshes within your existing sites.
• Strategic Account Mapping & Multi-threading: Identify and build champions across departments, sites, and corporate functions. You will perform deep organizational mapping to ensure total coverage, engaging both site operating leaders and executive decision-makers.
• Account-Based Motion Partnership: Partner closely with Sales counterparts to execute a "Bottoms-Up, Tops-Down" strategy. Use your site-level successes to expand corporate-level partnerships that accelerate logo velocity across regional and national footprints.
• Strategic Value Realization & Book Management:  Use data to interpret health trends across your book and design customer engagements accordingly.  You are responsible for customers deriving maximum value from Relay ensuring site level success while progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction you lead.
• Cross-Functional Advocacy: Serve as the "Voice of the Industrial Customer" internally. Partner with Product, Marketing and Sales as we refine our product offerings for the industrial frontline, including implementation of new hardware, deploying new features, and leading initial upsell motions within your book of business. Partner with Support and Billing, ensuring any escalations have timely resolution for your customers.

What You'll Have

• Experience: 5+ years of experience in Customer Success, Account Management, or Sales. Proven track record of managing complex, multi-site B2B accounts with account-based motion growth, preferably within the Industrial, Manufacturing, or Logistics sectors.
• Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win:win outcomes with customers. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.
• Self-Starter & Constant Learner: You have an entrepreneurial spirit, and aim to deeply understand the market and customers in your command enabling more effective account strategies and leading customers to achieve their goals with Relay.
• Data & Technical Curiosity: Technology is ever changing and this leader can iterate and build from an informed point of view both in deep understanding of customer data as well as the role AI and technology continue to play in enabling your customers and your own workstreams.
• Strategic Communication: Ability to frame complex risks and opportunities with customers and internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy to keep stakeholders focused on outcomes.
• Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s technical advantages over legacy radio incumbents and modern competitors.
• Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.

About us: Relay culture, benefits & perks:

First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role. 

Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week. 

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.