A 3Cloud Senior Quality Engineer is responsible for performing and/or leading testing activities for assigned clients. This includes standards testing tasks, maintaining traceability, defect management, test plan development and reporting. This senior quality engineer role is technical and client facing role. The ideal candidate will have experience in client-facing roles and have success supporting technical discussions with clients. Successful candidates will be able to demonstrate proficiency with the design, implementation, support of technical QE solutions. This position may lead small projects or works with QE Lead/Architect to ensure set QE guidelines and standards are followed by the project team and client expectations are met.

Job Highlights:

• Our technology focus is on Azure – you’ll have plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else.
• Microsoft Partnerships – Our great global relationship with Microsoft ensures that we have a pipeline of cutting-edge Azure work opportunities, and access to the teams that have built the platform. You won’t find this at other places.
• Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration.
• Great working environment and company culture with flexible work location.

Key Responsibilities:

• Apply knowledge of Quality Engineering and testing areas (Automation, Performance, Data quality, AI, While box, Blackbox) to define and advise in test planning
• Drive high‑quality delivery by performing both manual and automated testing, ensuring full coverage across functional, system, data, and AI components.
• Assist or Lead the design and implementation of comprehensive test strategies, quality processes, and documentation for assigned project.
• Maintain accurate record results, test cases, and share feedback to the project team
• Ensure all QE deliverables meet quality standards, aligning with project objectives and organizational best practices.
• Actively assist or lead defect triage process
• Develop and validate test data, data pipelines, and infrastructure from both functional and system perspectives.
• Evaluate and test machine learning models, including LLM behavior, prompt robustness, model outputs, and performance metrics.
• Mentor junior team members, promote QE best practices, and contribute to continuous improvement initiatives across the Quality engineering practice.

Qualifications:

• Bachelor’s degree in computer science, or a closely related discipline.
• Solid experience in QA methodologies, test planning, automation, and quality engineering practices.
• Strong proficiency in automation tools such as Selenium, Playwright, or equivalent frameworks.
• Solid programming skills in Python, C#, Java, or similar languages.
• Hands‑on experience testing data pipelines, ETL workflows, and analytics platforms (Databricks, Fabric preferred).
• Understanding of machine learning principles, model evaluation metrics and AI system behavior
• Ability to test LLM behavior, prompts, and AI model outputs.
• Ability to execute comprehensive test plans for AI models and systems.
• Excellent analytical, problem‑solving, communication, and presentation skills.
• Demonstrated ability to work cross‑functionally and influence engineering teams.
• Passion for innovation, continuous learning, and staying current with emerging QE and AI technologies.
• Relevant certifications (Azure, Microsoft, Agile, etc.) are a plus.
• Experience on Load and Performance Testing
• Experience API Automation, C#
• Experience with cloud platforms, especially Azure, is preferred.

Note:

• This role will be temporarily working onsite in our Makati Office.
• Priority will be on ASAP joiners

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10782
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10781
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10805

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10804

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

SUMMARY:  

The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world.  As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes.  The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems. 

 PRIMARY DUTIES include but are not limited to:   

• Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations. 

• Confirm data accuracy, configuration completeness, and alignment with quality standards. 

• Track open gaps or discrepancies and follow up with owners to ensure timely remediation. 

• Confirm that corrective actions are completed and documented. 

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. 

• Resolve or escalate issues promptly to prevent workflow delays. 

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. 

• Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment 

• Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes 

• Monitor JIRA for timely updates 

• Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail 

• Support Project Managers as needed updating project documentation, workflows, etc. 

COMPETENCIES:  

• Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing 

• Have network operations/audit mindset, laser-focused on accuracy and timely system updates  

• Excellent organizational skills, attention to detail and multitasking ability 

• Strong written and verbal communications skills 

• Excellent client-facing and internal communication skills 

• The ability to work under pressure and with a sense of urgency to deadlines 

• The ability to multi-task, prioritize and effectively manage one’s time 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5 years hands-on experience configuring a variety of network devices 

• Proven work experience supporting network network refresh and OS/configuration remediation  

• Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista.  CCNP desired.  

• Experience with NAC, IPAM, network monitoring, and configuration management systems 

• Experience with change management, incident management, and CMDB’s such as Service Now 

• Strong knowledge of Microsoft Office (Excel in particular).  JIRA experience preferred  

• Bachelor's Degree in appropriate field of study or equivalent work experience 

EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project. 

TRAVEL: Remote 

LANGUAGE SKILLS: English 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.   

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our Engineering team ensures Code and Theory delivers scalable, high-performance, web applications that delight users. We always strive to balance the demanding nature of working on cutting-edge technologies with the real-world demands of high-performance web applications. Working in collaboration with our multi-disciplinary engineering, design, and quality assurance teams, you will build software that solves real-world problems for incredible clients.

Our Back-end Engineers partner with our cross-functional teams to identify and implement innovative technologies that ensure server-side applications are robust, secure, efficient, and drive business growth.

As a Lead Back-End Engineer, you will combine hands-on execution with technical leadership and system-level thinking, partnering closely with cross-functional teams.

WHAT YOU'LL DO

• Design and implement scalable, high-performance backend services and APIs, with an emphasis on reliability, security, and long-term maintainability
• Build and maintain backend services using appropriate technology stacks, with an emphasis on clean architecture and API-driven design
• Design, build, and maintain REST and GraphQL APIs to support headless, decoupled frontends and system integrations
• Optimize database schemas, queries, and caching strategies for performance, scalability, and high-traffic content sites.
• Apply backend security best practices including authentication, authorization, data protection, and vulnerability mitigation
• Support DevOps workflows including CI/CD pipelines, deployments, monitoring, and performance tuning in cloud environments
• Collaborate closely with cross-functional teams to ensure clean contracts between systems
• Lead and participate in code reviews, architectural discussions, and technical decision-making
• Actively uphold and strengthen Agile delivery practices, including sprint planning, estimation, and retrospectives
• Troubleshoot and resolve complex backend and integration issues
• Mentor junior engineers and provide technical guidance across backend-related work
• Contribute to technical documentation, playbooks, and standards to support maintainability and team scalability

WHAT YOU'LL NEED

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 7+ years of backend engineering experience across production systems
• Strong fundamentals in backend engineering concepts: APIs, data modeling, performance, security, and system design
• Experience working with modern CMS platforms (preferably in headless or decoupled setups)
• Experience with headless integration, including decoupled architecture and RESTful APIs
• Experience with Google APIs (Calendar) and Google SSO
• Experience integrating transactional email services (e.g., Mandrill or similar email delivery platforms)
• Knowledge and experience working with AWS (EC2, RDS, ElastiCache, S3, Route53, ELB).
• Understanding of web security best practices and ability to implement security measures for websites
• Familiarity with modern front-end technologies (JavaScript, TypeScript, HTML, CSS)
• Knowledge of version control systems (Git)
• Able to work with Docker and Docker compose
• Good understanding of hosting environments, server administration, and optimization techniques
• Excellent problem-solving skills and ability to debug complex issues
• Experience with Agile software development methodologies and project management tools
• Strong communication and collaboration skills, able to work with cross-functional teams
• Experience in JIRA or at least other ticket tracking tools

NICE TO HAVE

• Exposure to system modernization or migration projects (legacy to modern stacks)
• Experience with frontend frameworks (React, Next.js, Vue) to improve backend–frontend collaboration
• Familiarity with infrastructure-as-code, observability, and production monitoring tools
• Exposure to additional backend languages or paradigms (e.g., Go, Python, event-driven systems)
• Exposure to AI-related integrations or services (e.g., AI APIs, automation, or data-driven features)
• Familiarity with legacy frontend libraries and tooling (e.g., jQuery and related plugins, Bootstrap, Handlebars, Moment.js)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

Senior QA Automation Engineer  

Important Information

Experience: at least 5 years relevant experience

Work Mode: Hybrid Set up 2x onsite per week in Mandaluyong 

Job Summary

the responsibility of ensuring that the software products developed for lending and credit infrastructure projects meet the required standards of quality. This involves working closely with cross-functional teams to establish and maintain quality assurance processes and practices. The role demands strong analytical skills, attention to detail, and proficiency in automation testing to improve the efficiency and effectiveness of software testing procedures.

Overview of Responsibilities and Expectations for the Role​

• Collaborate with the Test Lead and cross-functional teams to define testing requirements, identify test scenarios, and prioritize test efforts based on business goals and project timelines.
• Lead the design, development, and execution of comprehensive test plans, test cases, and test scripts for lending and credit infrastructure projects.
• Establish and maintain automated testing frameworks and tools for API testing, ensuring scalability, repeatability, and maintainability of test suites.
• Conduct code reviews and provide technical guidance to junior team members to promote code quality and adherence to automation best practices.
• Analyze test results, identify trends, and proactively address areas for improvement to optimize software quality and reliability.
• Expertise in API automation testing using industry-standard tools and frameworks such as Postman, RestAssured, or similar, with a focus on building scalable and maintainable automation solutions.
• Advanced proficiency in designing and implementing automation frameworks for API testing, incorporating best practices in test automation architecture, design patterns, and code reusability.
• Deep understanding of RESTful and SOAP APIs, including advanced concepts such as contract testing, schema validation, and asynchronous messaging.
• Strong programming skills in languages such as Python, Java, or JavaScript, coupled with experience in building custom automation solutions and extending automation frameworks.
• Achievement of high test automation coverage, reducing manual testing efforts and improving overall test efficiency.
• Reduction in the number of escaped defects, leading to improved software quality and customer satisfaction.
• Acceleration of software delivery cycles through the implementation of CI/CD practices, resulting in faster time-to-market and increased business agility.
• Recognition as a subject matter expert in API automation testing, providing mentorship and guidance to junior team members

Qualification

• Bachelor’s Degree in the ff: Computer Engineering, Computer Science, Information Technology
• At least 5 – 8 years of Software Testing experience
• At least 3 years of experience in Automation Testing

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

ABOUT SOURCEPASS

At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more.  We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

We are seeking a Senior Web Services Engineer to join our Web Services team and contribute to the development, maintenance, and modernization of a diverse portfolio of internal and client facing applications. This role requires strong expertise in custom PHP/MySQL development, WordPress custom plugin development, and modern front-end frameworks, with the ability to collaborate effectively in a story pointed, sprint-based environment.

The ideal candidate demonstrates strong adherence to software development lifecycle (SDLC) best practices, can translate Figma designs into production ready code, and is comfortable working across both traditional and modern web stacks.

RESPONSIBILITIES

Design, develop, and maintain custom PHP and MySQL applications supporting business critical workflows
Build and maintain custom WordPress plugins and integrations (not theme only or page builder work)
Develop modern frontend applications using Next.js and React, with deployment experience on Vercel
Convert Figma designs into clean, responsive, accessible code, collaborating closely with UX/UI designers
Contribute to Cursor assisted development workflows, leveraging AI tools responsibly to increase quality and velocity
Develop and enhance SharePoint solutions, including customizations, integrations, and workflow improvements
Participate actively in Agile sprint ceremonies, including grooming, planning, standups, reviews, and retrospectives
Work within a story point / actual point sprint model, delivering predictable and measurable outcomes
Collaborate with product managers, QA, designers, and other engineers to deliver high quality releases
Adhere to established SDLC standards, including code reviews, testing, documentation, and deployment practices
Troubleshoot, optimize, and refactor existing systems to improve performance, stability, and maintainability

DESIRED SKILLSET/EXPERIENCE

Technical Requirements (Must Have)
Strong experience with custom PHP development (procedural and/or OOP)
Solid knowledge of MySQL, including schema design, indexing, and query optimization
Proven experience building custom WordPress plugins (hooks, filters, REST APIs, custom post types, admin tools)
Hands on experience with Next.js and React in production environments
Deployment experience using Vercel or similar modern hosting platforms
Experience using Cursor or similar AI assisted development tools as part of daily development
Demonstrated adherence to SDLC best practices (version control, code reviews, testing, release management)
SharePoint development expertise, including customization and integration work
Strong ability to translate Figma designs into pixel accurate, maintainable code
Experience working in a sprint based Agile environment using story points and team commitments
Ability to collaborate effectively with cross functional team members

This is an independent contractor position

About Us: 
Our Company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their products—all while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment

About the Role: 
As Senior AI QA Automation Specialist, you will leverage a cutting-edge test automation framework to enhance and expedite testing processes, govern and evolve test frameworks, develop a test reporting system, and develop a comprehensive monitoring and alerting system. Your expertise will ensure the robustness, efficiency, and reliability of the software delivery pipeline.

We are seeking a highly skilled Senior AI QA Automation Architect with deep expertise in building and scaling test automation frameworks using the Playwright framework. The ideal candidate has experience defining and driving QA automation strategy across large test suites, implementing clean design principles, and introducing AI-assisted testing methodologies for smarter, more efficient QA cycles.

You will be instrumental in establishing a scalable, maintainable, and robust test automation ecosystem. This role requires both strategic thinking and hands-on execution, serving as a technical leader and mentor to the QA automation team. In this role, you will leverage AI and test automation to enhance and expedite our testing processes, govern and evolve our test frameworks, and develop a comprehensive monitoring and alerting system. Your expertise will ensure the robustness, efficiency, and reliability of our software delivery pipeline.

Key Responsibilities:

• AI-driven Test Automation:
• Implement and utilize AI and intelligent agents to accelerate test generation processes.
• Transition from manual test case development to AI-driven automation solutions, enhancing overall testing efficiency.
• Test case design and documentation:
• Define clear, concise, and comprehensive test cases based on requirements, specifications, and user stories. Ensure test cases cover both positive and negative scenarios, edge cases, and system interactions. Maintain traceability between test cases and product features.
• Test Suite Development & Maintenance:
• Organize and maintain test suites to reflect product changes and evolving test coverage needs. Refactor outdated or redundant tests, ensuring relevance and accuracy. Maintain a clear structure for manual and automated test suites for ease of access and reusability.
• Test Framework Implementation and Governance:
• Design and implement a test automation framework using Playwright for end-to-end web testing that is modular, maintainable, and scalable.
  Create a blueprint and best practices for the QA team to onboard and contribute new automated test cases seamlessly.
• Define coding standards, version control practices, branching strategies, and code review guidelines for the QA automation codebase.
• Integrate test automation into CI/CD pipelines with real-time test reporting.
• Explore and integrate AI-powered tools for test case generation, flakiness detection, and intelligent exploratory testing (e.g., Testim, Mabl, Diffblue, or custom LLM-based test generation tools).
  Champion shift-left testing practices by collaborating with developers, product managers, and DevOps to catch issues early.
• Oversee the maintenance and continuous improvement of the existing test framework.
• Analyze test failures and test escapes to identify root causes and implement solutions.
• Foster a culture of quality through continuous improvements in testing methodologies and frameworks.
• Test reporting and analytics:
• Design and develop test reports to provide visibility into the test suite's performance and failures.
• Implement an effective test failures alerting system to promptly notify feature owners and responsible developers of SUT issues and failures.

Qualifications:

• Minimum Bachelor's degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in Quality Assurance, with 3+ years architecting automation frameworks.
• Deep hands-on experience with Playwright (JavaScript/TypeScript) in a real-world production environment.
• Demonstrated experience building an automation framework from scratch, with organized test categorization, reusability, and CI/CD integration.
• Strong understanding of software testing methodologies, test planning, and test strategy.
• Familiarity with using AI to enhance testing and software development.
• Strong problem-solving skills and attention to detail.
• Experience with test reporting and analytics tools (e.g., Allure, ReportPortal, TestRail)
• Strong scripting and coding skills (JavaScript/TypeScript)
• Experience with test management and defect tracking systems.
• Experience with cloud-based test execution and containerization (Docker, Kubernetes).
• Familiarity with Git, Jenkins/GitHub Actions/Azure DevOps, and cloud services like AWS/GCP is a plus.
• Excellent communication, teamwork, and documentation skills, with a strong ability to advocate for best practices.

Preferred Skills:

• Hands-on experience with AI in software testing, such as using AI for test case generation, code coverage analysis, or flaky test detection.
• Knowledge of test framework design and development.
• Strong understanding of test reporting tools and technologies.

Nice to Have

• Contributions to open-source QA frameworks or tools.
• Familiarity with visual regression tools (e.g., Percy, Applitools).
• Knowledge of performance testing tools and integration with automation pipelines.
• Experience working in Agile/Scrum or DevOps-centric environments.

Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.

About the role:
As our Lead AI Test Automation Specialist, you'll develop testing strategies, evaluation frameworks, and quality metrics specifically designed for LLM-powered applications. This role requires a unique blend of QA expertise, understanding of GenAI behaviour, and automation skills to ensure our AI features are reliable, accurate, and trustworthy.

Key Responsibilities:

• • Design and implement comprehensive testing strategies for GenAI features, including conversational AI, agentic systems, and LLM-powered workflows
  • Develop automated test suites for prompt testing, including regression tests that detect unintended changes in model behaviour
  • Create evaluation frameworks to measure GenAI quality across multiple dimensions (accuracy, relevance, safety, consistency, latency)
  • Build and maintain test datasets and golden examples that represent diverse user scenarios and edge cases
  • Implement monitoring and alerting systems to detect quality degradation in production GenAI features
  • Perform adversarial testing to identify potential failures, hallucinations, biases, or security vulnerabilities in AI systems
  • Collaborate with engineers to define acceptance criteria and quality gates for AI feature releases
  • Develop tools and frameworks that make it easy for engineers to test their GenAI implementations
  • Conduct user acceptance testing and gather feedback on AI feature performance from internal users
  • Document testing procedures, known issues, and quality metrics in clear, accessible formats
  • Partner with Product and Design teams to ensure AI features meet user experience standards
  • Stay current with GenAI testing methodologies, tools, and industry best practices
    
    
  Your Qualifications
  
  
  • PRE or test engineering experience, preferably with AI/ML systems.
  • Strong understanding of GenAI technologies including LLMs, prompt engineering, and AI application patterns
  • Experience with test automation frameworks and scripting (Python, JavaScript, Selenium, Pytest)
  • Knowledge of software testing methodologies (functional, integration, regression, performance, security testing)
  • Ability to design test cases and evaluation criteria for non-deterministic systems
  • Strong analytical and problem-solving skills with attention to detail
  • Experience with API testing tools (Postman, REST Assured) and backend testing
  • Familiarity with CI/CD pipelines and automated testing integration
  • Excellent communication skills for documenting issues and collaboration
    
    
  Preferred Qualifications
  
  
  • Experience testing conversational AI, chatbots, or agentic systems
  • Knowledge of ML model evaluation metrics and techniques
  • Familiarity with LLM evaluation frameworks (LangSmith, PromptFoo, Ragas)
  • Experience with performance testing and load testing AI APIs
  • Understanding of responsible AI principles, including fairness, transparency, and safety testing
  • Background in enterprise software or SaaS QA
  • Experience with test management tools (TestRail, Zephyr, Jira)
  • Knowledge of security testing methodologies for AI systems
  • Scripting experience with Python, including working with LLM APIs
    
    
  What Makes This Role Exciting
  
  
  • Define Quality practices for GenAI applications
  • Work on cutting-edge AI technologies and help ensure they're reliable and trustworthy
  • Shape quality standards that will impact millions of enterprise users
  • Collaborate closely with engineers, data scientists, and product teams
  • Grow expertise in a highly specialized and increasingly important domain
  • Influence the entire AI product development lifecycle from design to release
  • Join a team that values quality as a first-class concern, not an afterthought

Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.

About Us: 
Our Company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their products—all while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment

About the Role: 
As a Mid-Level Test Automation Specialist, you will work with a modern, AI-enabled test automation ecosystem to accelerate testing, improve coverage, and increase confidence in releases. You will help evolve test frameworks, build intelligent test reporting, and contribute to monitoring and alerting systems that strengthen the overall software delivery pipeline.

What You'll Do: 

Test Case Design & Documentation

• Define clear, concise, and maintainable test cases from requirements, specifications, and user stories.
• Use AI tools to assist with test case design and documentation, including generating test scenarios, expanding edge cases, and improving clarity and consistency.
• Ensure coverage across positive, negative, boundary, and edge-case scenarios.
• Leverage AI to identify gaps in coverage and suggest additional scenarios based on user journeys and system behavior.
• Maintain traceability between test cases, user journeys, and product features.

Test Suite Development & Maintenance

• Organize and maintain automated test suites to reflect product changes.
• Refactor outdated or redundant tests, ensuring accuracy and relevance.
• Maintain a clear structure for both manual and automated test suites.

AI-driven Test Automation

• Implement and utilize AI and intelligent agents to accelerate test generation.
• Transition from manual test development to AI-driven automation solutions.

Test Framework Governance

• Oversee maintenance and continuous improvement of existing frameworks.
• Analyze failures/escapes, identify root causes, and implement solutions.
• Drive a culture of quality through ongoing improvements in methodologies.

• Design and develop reports to provide visibility into test suite performance.
• Implement alerting systems for prompt failure notifications.

• Strong experience using Generative AI tools such as Claude, Gemini, or GitHub Copilot to: Generate test cases,Create automation code,Design test plans and workflows.
• Hands-on expertise with LLM prompt engineering, including: Writing effective prompts,Using context windows and system prompts,Iteratively refining prompts for better test coverage and quality. 
• Experience with test automation frameworks (Selenium, Cypress, Playwright), with an emphasis on using AI to accelerate and enhance automation rather than writing everything manually.
• Ability to design agent-based workflows, where AI is used to generate, validate, and evolve test scenarios.
• Strong knowledge of JavaScript. TypeScript and/or Python, with the ability to: Review and audit AI-generated code, Validate correctness, performance, and maintainability. 
• Solid understanding of testing fundamentals, with a mindset focused on: “How to automate testing at scale”. 
• Improving coverage, reliability, and speed using AI-driven approaches.

Nice-to-Have Skills

• Hands-on experience with PyTest, Ginkgo, or similar frameworks.
• Experience with AI Agents and tools for automation test generation.
• Knowledge of test framework design and development.
• Strong understanding of test reporting tools & technologies.

Position Overview:

At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.

We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.

The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

Area of Responsibility

The QA Engineer will:

• Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
• Establish testing environments.
• Perform defect detection.
• Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• Work in an agile environment.

Key Responsibilities

• Design and execute manual test cases for web applications.
• Develop and maintain automated UI test scripts.
• Perform regression and cross-browser testing to ensure consistent UX.
• Identify, document, and track bugs and issues clearly and effectively.
• Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
• Knowledge of QA methodology and tools.
• Experience with both manual and automated testing approaches and tools.
• Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines.
• Good knowledge of a Scripting Language, e.g. Typescript or Python.
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
• Comfortable working in Linux environments and using the command line.
• Strong analytical skills and attention to detail.

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10561

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10560

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.

Required Qualifications
•    5+ years of experience working with Git-based source control systems, preferably GitHub.
•    4+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
•    Experience leading DevOps transformation or platform modernization initiatives.
•    Experience supporting large-scale engineering or R&D organizations.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers and leading cross-functional technical initiatives.
•    Experience establishing standards, governance models, and operating practices across multiple teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Strong leadership and ownership mindset.
•    Ability to design and build systems, environments, and solutions from the ground up.
•    Strong collaboration skills and the ability to influence without direct authority.
•    Service-oriented mindset with a focus on enabling engineering teams.
•    Ability to balance strategic improvements with day-to-day operational demands.
•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
•    Sound technical judgment in high-pressure and time-sensitive situations.
•    Commitment to mentoring team members and fostering a culture of continuous learning.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
•    Guide the team on AI tool selection, evaluation criteria, and integration patterns.
•    Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
•    Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
•    Able to present a vision for how AI can be strategically applied across DevOps practices within a team.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

We are seeking a detail-oriented and strategic Senior Cloud Operations Engineer, CX to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.

Key Responsibilities

• Release Planning & Coordination
• Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.
• Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.
• Maintain and communicate a forward-looking release calendar.
• Environment & Deployment Management
• Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.
• Oversee CI/CD pipelines using tools (Gearset).
• Ensure proper data masking and seeding strategies for non-production environments.
• Governance & Compliance
• Enforce release governance policies, including change management, risk assessments, and rollback plans.
• Ensure compliance with internal audit, SOX, and data security standards.
• Quality Assurance
• Coordinate with QA teams to ensure thorough testing and validation of releases.
• Monitor post-release performance and manage hotfixes or emergency patches as needed.
• Documentation & Communication
• Maintain detailed release notes, deployment guides, and environment documentation.
• Serve as the primary point of contact for release-related communications.
• Document and communicate any changes to the CI/CD pipeline process

Qualifications

Required:

• 3+ years of experience in Salesforce administration, development, or release management.
• Strong knowledge of Salesforce metadata, change sets, and deployment tools.
• Experience with version control systems (e.g., GitHub) and CI/CD tools.
• Familiarity with Agile/Scrum methodologies.
• Excellent organizational and communication skills.

Preferred:

• Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
• Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.

Requisition ID: 8815

Reporting to: Manager, Project Manager, CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About InfoTrust

InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification.

About this Role

Tag Inspector, an InfoTrust product, is a 10-year industry leader in digital data privacy and governance. We are seeking an Associate Full-Stack Engineer to join our lean, high-impact engineering team. In this role, you will move beyond simple "ticket-taking" to perform forensic debugging, maintain cloud-native infrastructure, and help modernize our core global SaaS platform.

Responsibilities:

• Maintain & Modernize: Support our AWS-based product while incrementally transitioning features toward a new, cloud-agnostic architecture.

• Forensic Debugging: Identify root causes in legacy logic by investigating code history to recommend long-term architectural cures rather than quick fixes.

• Feature Development: Build, test, and ship responsive front-end components in Vue.js and robust backend services in Python.

• Collaborative Support: Take full ownership of maintenance tickets and QA tasks, acting as a force multiplier for senior architects.

• Self-Sufficient Problem Solving: Research unknowns and propose "next steps" independently, demonstrating high resourcefulness before escalating.

You could be a great fit if:

• You have 1–4 years of professional experience with Python (writing clean, maintainable code) and Vue.js (or React/Angular with a willingness to transition).

• You possess a "forensic" mindset—the ability to trace data flow through complex systems and enjoy "reading" code as much as writing it.

• You have foundational experience navigating AWS for legacy maintenance and feel comfortable using Docker and Git.

• You are proficient in querying and managing data in Postgres or MySQL.

• You have a high interest in architectural patterns and web privacy (pixels, cookies, and browser mechanics).

Bonus:

• Prior experience with the "Strangler Pattern" for migrating legacy systems.

• Specific interest or experience in digital privacy regulations (GDPR, CCPA, etc.).

You shouldn’t apply if:

• You prefer a role where tasks are strictly defined and handed off via tickets without the need for deep investigation.

• You are looking for a purely greenfield development environment without the need to maintain or refactor legacy code.

Logistics:

• Employment: This position is hired through our local Professional Employer Organization (PEO) partner in the Philippines: KMC Solutions.

• Location: InfoTrust is looking for a candidate who will work out of our Cebu City or Manila office—fully in person for the first 3 months and then moving to a hybrid schedule.

• Reports to: Director of Product Development

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday.

• Earn Trust: Deliver on what you promise.

• Be Respectful: Don't be an a**hole.

• Promote Diversity: Seek understanding and be inclusive.

• Take Ownership: There is no "they.” Take initiative.

• Grow Every Day: Learn and apply.

• Contribute With Passion: Desire to do good. Give to grow.

Benefits

Benefits are provided through our local PEO and include, but are not limited to: health/vision/dental insurance, generous PTO, parental leave, and more. Ask your recruiter for more details!

Job Title: Lead Quality Engineer – Automation 

About InfoTrust

InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification and recognition as the #1 place to work in Ohio. 

About the Role

InfoTrust is seeking a Lead Quality Engineer – Automation to build and scale our quality engineering function from the ground up. As our first QA/QE hire in India, you will define automation strategy, establish best practices, and implement scalable testing frameworks that ensure the reliability, performance, and integrity of our SaaS solutions.

This is a high-impact, highly autonomous role. You won’t just execute tests—you will shape how quality is built into our engineering culture.

If you thrive in ownership, enjoy solving complex technical challenges, and want to build something foundational, this role is for you.

What You’ll Do

Build & Lead Automation Strategy

• Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing.
• Establish QA best practices, standards, and processes across teams.
• Drive automation-first quality strategy and continuously improve test coverage and reliability.

Engineering & Technical Execution

• Develop automated test suites using tools such as Selenium, PyTest, Cypress, Playwright, or similar.
• Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps).
• Perform API testing using tools such as Postman, REST Assured, or equivalent frameworks.
• Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting.
• Partner with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP).

Collaboration & Quality Advocacy

• Collaborate closely with Product, Engineering, and DevOps to embed quality throughout the SDLC.
• Advocate for testability, observability, and continuous improvement.
• Identify risks early and drive proactive solutions.

You could be a great fit if:

• You have 3+ years of experience in test automation for web, API, or cloud-based systems. 
• You have proficiency in one or more programming languages, such as Python, Java, or JavaScript. 
• You have experience with cloud platforms (AWS, Azure, or GCP). 
• You have a strong understanding of databases (PostgreSQL, MySQL, MongoDB, or similar) and the ability to write SQL. 
• You have hands-on experience with CI/CD tools and version control (Git). 
• You have a solid understanding of software testing principles, QA methodologies, and SDLC. 
• You possess strong analytical and problem-solving skills. 
• You have excellent communication and teamwork abilities. 
• You have strong attention to detail with a passion for continuous improvement. 

Bonus:

• You have a Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience with containerization and orchestration (Docker, Kubernetes). 
• Familiarity with infrastructure as code and test environments in the cloud. 
• Exposure to performance testing tools (e.g., JMeter, Locust). 
• Knowledge of observability and monitoring tools (e.g., Datadog, Prometheus). 

You shouldn’t apply if:

• You prefer structured environments with predefined test plans rather than building strategy and frameworks independently.

• You are primarily focused on manual testing.

• You are uncomfortable working in a growing organization where processes are still evolving.

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday.  Our Core Values include:

• Earn Trust: Deliver on what you promise. 
• Be Respectful: Don't be an a**hole.
• Promote Diversity: Seek understanding and be inclusive. 
• Take Ownership: There is no "they.” Take initiative.
• Grow Every Day: Learn and apply. 
• Contribute With Passion: Desire to do good. Give to grow. 

At InfoTrust, we believe our success is someone else’s miracle. Giving back to the communities in which our team members live and work is a key part of who we are;  we made this “official” with the formation of the InfoTrust Foundation, a registered 501(c)(3) nonprofit organization. Learn more here. 

Diversity is one of our six core values at InfoTrust. InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We aim to hire strong, diverse teams built from different backgrounds, experiences, and identities. We are building an inclusive, supportive place for you to do the best work of your career. Job descriptions are not perfect, and we know you may not check every box. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. Don’t let that be you—apply if you are interested!

Quality Assurance (QA) Engineer

⭐️ This role will be remote, located in the Philippines working US hours ⭐️

About GoodTime

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. 

Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.

You might be a good fit for GoodTime if you:

• Like to work with amazing people
• Are friendly, always willing to lend a helping hand
• Can make a path forward, even in ambiguous situations
• Are humble, able to admit your failures (we’re all human)
• Love to learn, self-taught in many areas
• Are bored without a hard problem to solve
• Enjoy seeing your hard work make real impact, and controlling your own success 

About The Role

The Quality Assurance Engineer will participate in the design, development, and support of our software development projects with a focus on software testing, defect management, and quality assurance. This will be the first ever QA Engineer at GoodTime and you will have the exciting job of building out the testing programs.

About You:

• 3-5 years of experience in software quality assurance or software testing
• Strong understanding of QA methodologies, SDLC, and Agile/Scrum processes
• Familiarity with version control systems
• Experience in coding/scripting in JavaScript or Typescript and Node
• Experience writing automated tests using tools such as Selenium, Cypress, or Postman
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration abilities
• Experience in web development
• Experience with monitoring or analytics platforms like DataDog or SumoLogic
• Recruiting ATS and/or HR Technology experience is a strong plus 
• Bachelor’s degree or equivalent experience

What Success Looks Like:

• Work closely with Product Managers & Engineering to develop feature test plans
• Own, manage, and maintain all feature and regression test plans
• Train the Customer Experience team on changes & updates of regression test plans
• Execute feature test plans
• Identify, document, track, and verify defects using Jira
• Build automated tests for the build pipeline
• Continuously improve QA processes and documentation
• Attend daily standups & feature planning sessions to stay knowledgeable of our product and feature updates and bugs/issues

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic. 

Benefits/Perks

• Remote first culture
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Flexible time off 
• Parental Leave (including adoption placement)
• $500 home office reimbursement
• $500 towards self-selected learning and development annually 
• Pre-IPO Stock Options