MarTech Finance Operations Associate

Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

For our fast-growing and ambitious business unit, we are looking for two talented individuals to complement our Marketing Technology team.   

This role will introduce you to all the different operational aspects of the Marketing Technology world and the most cutting edge online marketing techniques in the market. You will work within a team with a diverse skill set, which will help you to discover both search & display marketing, as well as data analytics and cloud solutions. This wide range of exposure will set you up to become a well-rounded financial/administrative operations associate.

The end goal of this position will be for you to be able to manage the financial cycle of our high-profile clients such as Ahold, JET, smart and others, as well as support the day-to-day administrative operations of the team. To get to that point, your week will be a combination of continuous training and practice. Within this role, you will learn the ropes of financial operations, from invoicing and payments to record-keeping and reporting. You will also help our new clients to onboard and help current clients get the most out of Google Marketing Platform. In doing so, you will navigate internal and external stakeholders to help clients in the best way possible.

The MarTech team

Our team started in 2020 with selling Google Marketing Platform, as the first of a number of MarTech tools that we sell. With the different MarTech tools that we sell, we enable and help our clients grow in using these platforms. At the moment we're helping out more than 50 clients all over Europe and the Middle East, with an ambition to expand our boundaries.

You'll join an international team, collaborating with DEPT® offices across the Netherlands, Switzerland, Germany, United Kingdom, United States and Denmark. The core team includes people from all layers of the organization. In doing so, we’re a flat organization.

WHAT YOU'LL DO

• You'll be part of the operations team, responsible for top notch client experience
• You’ll be managing clients through their onboarding process, ensuring they are set up for success
• You'll be the face of the MarTech team to many of our clients, receiving questions from clients and DEPT®  and connecting them to the right specialists
• You will be helping out with the execution of our invoicing
• You will become the reliable backbone of the team’s day-to-day administrative tasks
• You will apply your creativity to support our marketing team
• You'll be hands-on in the basics of all different MarTech solutions. Once a client wants to go in-depth you'll fly in a specialist
• You will assist clients with their administrative setup, as well as respond to their financial and other inquiries, and organize their data to create reports
  
  

WHAT YOU'll BRING

• Have excellent organizational and project management skills
• Adaptability, proactive approach, and problem solving aptitude
• Strong attention to detail and accuracy, with an ability to spot errors
• Know what it’s like to deliver excellent customer service
• Are not afraid to operate independently and take ownership of client communications
• Proficiency in Microsoft Excel/Google Sheets is a plus
• Have a creative mindset to continuously improve our/your way of working
• Ability to work from our Skopje office in a hybrid model (minimum of five times per month)
• Bachelor's degree completed
  
  

WHAT YOU'll GET

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
• Location specific benefits - ask your recruiter for more details

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland.

The Role

By applying your Mobile experience, and software development skills, you will build high quality and intuitive experiences for customer-facing and business-facing apps. You will collaborate with other developers to build scalable solutions that make it easy to build high quality products, and you will work alongside designers and other stakeholders to build exciting new features and refine existing experiences. You will integrate with our custom built in-shop embedded projects. Knowledge of more than one mobile stack as well as an interest in embedded systems is a bonus. 

For this role, we are focusing on hiring at the Senior level, which requires broad professional mobile development experience and a strong track record of leading complex initiatives and delivering broad impact. We recognise that job titles and responsibilities vary across companies; throughout our interview process we assess each candidate’s experience, technical depth and overall impact to ensure alignment with the appropriate level at Slice.

The Team

You will be part of our Devices development team that is responsible for all of our customer-facing and business-facing mobile and embedded products. Think pizza ordering apps, Point-of-sale and Kiosk’s to name a few. We believe that consolidating our skills on platform-specific teams leads to a better development environment where you can collaborate, learn from and grow alongside other device experts. Our team brings together talented developers from across the US, UK, and Eastern Europe, each contributing unique perspectives and expertise to drive success.

The Winning Recipe

We’re looking for creative, entrepreneurial developers who are excited to build world-class products for small businesses and their customers. 

The core competencies this role calls for:

• Proven experience developing iOS apps with Swift, SwiftUI, Combine and Core Data.
• Hands-on experience designing, developing and maintaining Android applications with Kotlin & Jetpack Compose is required.
• Technical leadership and strategic impact: able to guide complex projects end-to-end, influence architecture decisions and lead peers.
• Experience with Python, particularly in developing web services, is a plus.
• Embedded systems experience is highly desirable.
• Able to clearly express opinions on product design, while respecting the thoughts and opinions of their peers.
• Adaptable, proactive and results-oriented, capable of delivering solutions efficiently and meeting tight deadlines.
• Proven ability to communicate and collaborate effectively with engineers across all platforms and non-engineering stakeholders alike.
• Comfortable working remotely and collaborating asynchronously with teammates in different timezones and from different backgrounds.

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to healthcare plans
• Flexible working hours
• Generous time off policies
• Employee wellbeing allowance
• Market leading maternity and paternity schemes

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• Application
• 30-minute introductory meeting
• 90 minute Live Coding Interview & 60 minute Technical Interview
• 30-minute Hiring Manager meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Change Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3-6 years of experience in change management for digital and technology transformations, spanning enterprise platforms and modern SaaS, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Plan & deliver change across concurrent initiatives. Build integrated change strategies and plans spanning communication, enablement/training, champions, and adoption measurement for programme workstreams 

• Stakeholder engagement & governance. Map stakeholders, define roles/decision rights, and run fit-for---purpose governance routines (steerco updates, forums, office hours) that align with programme guardrails and expectations.

• Change impact & readiness. Lead impact assessments for affected groups; baseline readiness; identify resistance points; co-create mitigation actions with relevant teams.

• Communication strategy and execution. Craft clear narratives and “what’s in it for me” messaging diverse audiences, from executive sponsors to end users; design multi-channel comms (Town Halls, Teams, SharePoint, enablement hubs). (Supported by programme comms cadences already in use.)

• Enablement & adoption. Design role-based training paths, -QuickStart guides, and -job embedded- aids for AI tools and agents; partner with Tool Champions to test features and translate updates into adoption actions.

• Benefits tracking and sustainability. Define measurement strategies, establishing clear success metrics and KPIs tied to adoption, usage and business outcomes. Instrument feedback loops and setup mechanisms for continuous improvement. Execute sustainment plans post-luanch to embed change into BAU processes to lock in value over time.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 3-6 years in change management for digital/technology transformations, ideally spanning enterprise platforms and modern SaaS.

• Demonstrated ability to handle ambiguity and make progress with incomplete information, using hypothesis-driven- approaches and iterative learning.

• Proven track record managing multiple projects concurrently with structured prioritization and clear communication.

• Strong stakeholder management across all levels (exec sponsors, functional leaders, product/engineering teams, change champions).

• Excellent communication skills—written, verbal, and visual—able to simplify complex AI concepts, frame trade-offs, and drive decisions. (Programme artefacts emphasize transparency/visualization.)

• Hands-on experience designing and executing key change management deliverables (change strategy, impact/readiness, comms/training plans, adoption tracking).

• Familiarity with AI productivity and developer tools (e.g., Microsoft 365 Copilot, GitHub Copilot, Cursor) and their enterprise adoption patterns.

Nice to have qualifications  

• Certification or demonstrable experience with Prosci ADKAR; familiarity with KPMG change approaches. 

• Exposure to tool governance and champion networks within a transformation operating model.

• Background in product management or delivery/project management, with proven ability to partner across technical and business teams to drive outcomes

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Valtech is looking for a Senior Cloud Engineer (Azure). Have you earned your stripes in cloud engineering, do you have a DevOps mindset, and understand the meaning of your work for other specialists? Do you know how to organize your work and that of others? Are you a team player who cares about the team and is willing to take the point if things get rough, while sharing successes together? Can you convince a client to make the right decision? This may just be the job for you.

Valtech and Cloud Engineering

Valtech is a leading global agency in the business of digital transformation. We help our client transform their business into a true digital experience. In this mission, we design, build, and run large-scale global experience and commerce platforms in co-creation and co-operation with our clients. Experience and commerce platforms have drastically evolved over the last years in complex ecosystems that tie together multiple services of multiple vendors – also known as MACH or composable architecture. As a founding member of MACH Alliance, a group that educates enterprises on best-of-breed Microservices, APIs, Cloud, and Headless (MACH) technology, Valtech pioneers in how to properly build and manage those complex ecosystems. Site reliability engineering is at the core of our vision for how this modern-day distributed ecosystem should and can be managed.

A day in the life of a Senior Cloud Engineer (Azure)

As a Senior Cloud Engineer (Azure), you are part of a multidisciplinary project team working with software engineers, QA engineers, and frontend engineers on experience and commerce platforms. You will work with Infrastructure as Code (mostly Terraform), support teams in setting up their pipelines, helping them to deploy and scale their applications, design and ensure security on the cloud infrastructure of our client, set up recovery procedures, etc. You’ll work with containerized environments hosted either in Azure PaaS (Container Services, App Service, Azure functions) or on Kubernetes (AKS), although at times you will also work in an IaaS context with VMs.

On top of that, you help teams to grow and incorporate cloud techniques – these teams may contain cloud engineers, but could also consist of DevOps-minded software engineers. You participate in the European cloud team and actively contribute to growing the cloud engineers in that team. You help with advice, estimates, risk analysis, and proactively alert project management around cloud work streams. You’re supporting cloud and solutions architects by assessing their solutions for feasibility and against the competencies and skills of the teams that need to execute them. You sometimes jump into projects to help them overcome a bump in the road and help colleagues to identify problems for what they are, and help them find the appropriate solution and to get the time they need to implement that solution.

Role responsibilities

• Building, changing, and maintaining cloud infrastructures in Azure – compute, data, and networking.
• Setting up logging, monitoring, and security.
• Support and teach teams to set up and maintain their pipelines.
• Coach mid and junior colleagues to improve their technical skills.
• Proactively advise teams, clients, and projects on cloud-related improvements in the areas of performance, availability, security, reliability, and cost effectiveness.
• Help project and service managers to budget and plan cloud work, identify project or SLA risks.
• Coordinate cloud work in a project with multiple cloud engineers.
• The single point of contact for client, project, and service management on cloud topics for a specific project.
• Make sure that documentation is created and maintained.
• Govern automation at the right level and quality.
• Supervise compliance with security standards and client requirements.

Must have qualifications

You and the role

You are someone with at least 5 years of experience as a cloud engineer in Azure. You communicate clearly, transparently, and proactively. You have worked in an environment where you needed to work together with developers to get things done. You have experience with public-facing online applications, high availability, and high traffic. You have a cooperative attitude, a DevOps mindset, and as such, you're interested in the work of others. You communicate easily and can explain technical concepts to non-technical people. You have a clear understanding of what information is needed at which time for a project manager or for the client. You have organizational sensitivity (and can explain what this means).

You have respect for your colleagues and embrace diversity in all its aspects.

To be considered for this role, you must meet the following essential qualifications: 

• You are assertive with good communication skills.
• You have experience with Infrastructure as Code, preferably Terraform.
• You have solid knowledge of the serverless services of Azure.
• You have knowledge and experience with monitoring systems, such as Application Insights, Azure Monitor, Datadog, New Relic, Dynatrace, Prometheus, Grafana, and Tempo.
• You have knowledge of and experience with various pipelining tools, such as GitHub and Azure DevOps.
• You have knowledge of and experience with microservices-related technology: Docker and Kubernetes.
• You have a good conceptual understanding of cloud architecture and system thinking.
• You have worked as an engineer in a DevOps context.
• You have an excellent command of English (C2).
• Are familiar with the following technologies:
  • Container services
  • AKS
  • Azure functions
  • SQL as a service
  • Cosmos DB
  • Azure Monitoring (including APM)
  • AppGW, AFD, NSG, Azure Firewall
• Have worked within the context of publicly accessible, highly available eCommerce and / or experience platforms.
• Have experience working in an international context with on- and off-shore teams.
• You are used to communicate with external clients.

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

• Private health insurance
  We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

• Education program
  We never stop learning, that’s why we offer our employees an educational program with training and certification.

• Wellbeing program
  We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

• Free beverages
  Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

• Events
  We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

• Competitive conditions
  Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

• Challenging projects
  Ready for a challenge? We guarantee you’ll find challenging projects at Valtech!

• Cool colleagues
  What’s the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!
  
  
• Honest feedback
  Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.
  
  

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Senior Frontend Engineer (React), you are passionate about innovation and eager to push the boundaries of what’s possible. You bring 7+years of experience, a growth mindset and a drive to make a lasting impact.  

You will thrive in this role if you are:  

• A curious problem solver who challenges the status quo  

• A collaborator who values teamwork and knowledge-sharing  

• Excited by the intersection of technology, creativity and data  

• Experienced in Agile methodologies and consulting (a plus)  
  
  

Role responsibilities 

As a Senior Frontend Consultant within our organization, you will be a part of the team building e-commerce solutions for our clients who need to handle the daily challenges of scaling, resilience, and performance. 
 
You will work in an agile way in cross-functional global teams to deliver exceptional user experiences. You will develop innovative approaches for displaying rich datasets to users in an easy-to-use, intuitive way. You will be expected to develop features, take part in the estimation process, conduct code reviews, and assist less senior developers. 
 
As Consultant, you are expected to develop expertise both in technology and the means to communicate complex concepts and rationale to non-techies. We’ll encourage and support this with frequent opportunities to share ideas internally. 

Must have qualifications 

To be considered for this role, you must meet the following essential qualifications:  

• Expertise in HTML5/CSS3, including preprocessors like LESS/SASS, and methodologies such as BEM. 

• 7+ years of experience with React.js  

• Strong experience with Next.js. 

• Proficiency in JavaScript (ES5+) and TypeScript. 

• Hands-on experience consuming REST APIs. 

• Knowledge of Git and version control systems. 

• Understanding accessibility standards and best practices. 

• Awareness of SEO standards and how they apply to front-end development. 

• Familiarity with unit testing and related testing frameworks. 

• Familiarity with Commercetools or other headless commerce platforms. 

• Proven ability to work effectively in Agile and Scrum methodologies within cross-functional teams. 

• Strong communication, collaboration, and time management skills with a high sense of accountability. 

• Advanced level of English proficiency 

Nice to have qualifications   

• Interest or experience in modern front-end tools and processes. 
  Headless CMS (Contentfull, Contentstack, Bloomreach) 

• Experience with Microservice architecture 

• Experience with Cloud environment (Azure or AWS) 

• Exposure to Node.js development. 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  
 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

• Private health insurance
  We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

• Education program
  We never stop learning, that’s why we offer our employees an educational program with training and certification.

• Wellbeing program
  We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

• Free beverages
  Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

• Events
  We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

• Competitive conditions
  Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

• Challenging projects
  Ready for a challenge? We guarantee you'll find challenging projects at Valtech!
  
  
• Cool colleagues
  What's the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!
  
  
• Honest feedback
  Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Senior Node.js Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 
  
  

Role responsibilities

As a Senior Node.js Engineer, you will be responsible for designing, developing, and maintaining scalable, high-performance backend services that power modern digital platforms. You will play a key role in architecting microservices-based solutions and ensuring clean, maintainable, and production-ready code aligned with enterprise standards. 

Beyond implementation, you will actively bridge architecture and delivery — translating high-level system designs into robust, secure, and scalable technical solutions. You will challenge architectural assumptions when needed and ensure that technical decisions are pragmatic, sustainable, and aligned with business goals. 

You will: 

• Take ownership of backend domain architecture and drive technical excellence 

• Design and implement cloud-native solutions on AWS/Azure with scalability and resilience in mind 

• Lead complex integrations with eCommerce platforms, payment providers, CMS systems, and third-party services 

• Identify technical risks, performance bottlenecks, and architectural gaps early 

• Advocate for best practices in code quality, testing, CI/CD, and DevOps 

• Contribute to defining engineering standards and improving development processes 

• Support and mentor developers by reviewing code and promoting strong engineering principles 

You will collaborate closely with frontend engineers, architects, DevOps engineers, QA, and product stakeholders across international teams, ensuring alignment between technical design, implementation, and business outcomes in an agile environment. 

Key Responsibilities: 

• Design and develop scalable backend systems  

• Architect and implement microservices following best practices  

• Build and maintain RESTful and GraphQL APIs 

• Integrate with third-party systems such as payment providers, CMS, eCommerce platforms, and external APIs 

• Design cloud-native solutions on platforms such as AWS or Azure 

• Ensure application performance, reliability, scalability, and security 

• Write clean, testable, and maintainable code with high test coverage 

• Bridge the gap between architecture and implementation, ensuring alignment between design and code 

• Proactively identify risks, technical debt, and improvement opportunities 

Knowledge & Technical Skills: 

• Strong skills and hands -on experience with: NODE JS (a must), Typescript (a must), JAVA (a plus)  

• Hands on experience in designing & developing Microservices based on headless architecture, domain driven design  

• Hands -on experience with integration technologies including REST & GraphQL APIs, and event -driven architectures (service bus)  

• Hands -on experience in designing Cloud solutions based on enterprise cloud platforms (e.g. Azure, AWS)  

• Challenging the developers and architects to bridge the gap between the architecture and codebase level implementation  

• DevOps: GitHub, CI/CD, Docker, Kubernetes  

• Search & merchandising platforms (e.g. Algolia search, Elasticsearch)  

• Headless e-Commerce platforms (e.g. CommerceTools) and CMS experience (Bloomreach)  

•  Hands on experience with eCommerce integrations, payment processors, inventory systems, and external service APIs 

Soft Skills 

• Strong communication skills  

• Logical, rational, and no-nonsense realist  

• Customer obsessed – quality is key, and in the end the customer determines if you are successful  

• Very fast in understanding urgency and not afraid to commit to challenging timelines  

• Can do attitude, always looking for options to get the job done  

• Self -aware; you know what you do not know  

• Capability to anticipate and communicate issues and risks well  

• English speaking a must  

• Highly adaptable to new environments, new people, new culture; with a natural ability to embrace learning and develop through experience  

• High level of energy and ambition to realize a positive impact  

• Attention to detail  

• Strong interpersonal and communication skills with ability to affectively collaborate with all professional levels across many different countries and cultures 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

• Private health insurance
  We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

• Education program
  We never stop learning, that’s why we offer our employees an educational program with training and certification.

• Wellbeing program
  We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

• Free beverages
  Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

• Events
  We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

• Competitive conditions
  Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

• Challenging projects
  Ready for a challenge? We guarantee you'll find challenging projects at Valtech!
  
  
• Cool colleagues
  What's the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!
  
  
• Honest feedback
  Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Change Manager,, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3-6 years of experience in change management for digital and technology transformations, spanning enterprise platforms and modern SaaS, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Plan & deliver change across concurrent initiatives. Build integrated change strategies and plans spanning communication, enablement/training, champions, and adoption measurement for programme workstreams 

• Stakeholder engagement & governance. Map stakeholders, define roles/decision rights, and run fit-for---purpose governance routines (steerco updates, forums, office hours) that align with programme guardrails and expectations.

• Change impact & readiness. Lead impact assessments for affected groups; baseline readiness; identify resistance points; co-create mitigation actions with relevant teams.

• Communication strategy and execution. Craft clear narratives and “what’s in it for me” messaging diverse audiences, from executive sponsors to end users; design multi-channel comms (Town Halls, Teams, SharePoint, enablement hubs). (Supported by programme comms cadences already in use.)

• Enablement & adoption. Design role-based training paths, -QuickStart guides, and -job embedded- aids for AI tools and agents; partner with Tool Champions to test features and translate updates into adoption actions.

• Benefits tracking and sustainability. Define measurement strategies, establishing clear success metrics and KPIs tied to adoption, usage and business outcomes. Instrument feedback loops and setup mechanisms for continuous improvement. Execute sustainment plans post-luanch to embed change into BAU processes to lock in value over time.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 3-6 years in change management for digital/technology transformations, ideally spanning enterprise platforms and modern SaaS.

• Demonstrated ability to handle ambiguity and make progress with incomplete information, using hypothesis-driven- approaches and iterative learning.

• Proven track record managing multiple projects concurrently with structured prioritization and clear communication.

• Strong stakeholder management across all levels (exec sponsors, functional leaders, product/engineering teams, change champions).

• Excellent communication skills—written, verbal, and visual—able to simplify complex AI concepts, frame trade-offs, and drive decisions. (Programme artefacts emphasize transparency/visualization.)

• Hands-on experience designing and executing key change management deliverables (change strategy, impact/readiness, comms/training plans, adoption tracking).

• Familiarity with AI productivity and developer tools (e.g., Microsoft 365 Copilot, GitHub Copilot, Cursor) and their enterprise adoption patterns.

Nice to have qualifications  

• Certification or demonstrable experience with Prosci ADKAR; familiarity with KPMG change approaches. 

• Exposure to tool governance and champion networks within a transformation operating model.

• Background in product management or delivery/project management, with proven ability to partner across technical and business teams to drive outcomes

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a full time position based in Bulgaria. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-related events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

*Candidates must be available to work EST business hours.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks.

We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients.
Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC.

POSITION DESCRIPTION 

We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals. 

RESPONSIBILITIES: 

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders 

• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice 

• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements 

• Be able to identify needs for additional services 

• Work closely with internal teams to ensure the timely delivery of services to clients 

• Proactively identify and address client concerns and issues, and develop solutions to improve their experience 

• Ensure clients are satisfied with our services, and identify opportunities for upselling 

REQUIREMENTS:

• Bachelor's degree 
  
  
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales 

• Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry. 

• Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment. 

• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally 

• Excellent problem-solving skills, with the ability to identify and address client concerns and issues 

• Ability to manage many clients and projects simultaneously 

• Experience working with SaaS products and services is a plus 

• Experience working with a compliance automation software solution is a plus 

• Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus 

• Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred 
• Bilingual in English

If you are a highly motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. 

Privacy Notice CCPA: 

• Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.
• Insight Assurance does not sell personal data/information under any circumstances.
• You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fullfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team

In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.  You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

This is a part-time position, and working schedule is 3 days per week (one 8-hour shift and two 6-hour shifts) on second and third shifts from 4pm to 4am 

The Winning Recipe
These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Implementation Lead, Hypercare

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Role

You will take ownership of helping our customers succeed during the critical first 30 days, with a strong focus on implementation, adoption, and retention. You will guide shops through a smooth transition onto the platform, ensuring they quickly realize value and build confidence in using Slice solutions in their day-to-day operations. You will lead customer training and education, equipping shop owners and their teams with the knowledge and best practices needed to fully leverage the platform. By providing proactive support, troubleshooting, and early lifecycle guidance, you will help identify and resolve challenges early, setting shops up for sustained success. You will become an expert in Slice solutions and offerings, reinforcing the partnership established by the Sales team while identifying opportunities to deepen engagement through additional products and services. This role plays a critical part in positioning Slice as a trusted technology partner, driving long-term adoption and maximizing customer value. 

The Team

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. You would be included in all running tests for new initiatives,working closely with operations, marketing and product teams, ensuring real dedication and be prepared for new learnings on a continuous level.Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

The Winning Recipe 

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process of shops in their first 30 days

The core competencies this role calls for:

• Excellent verbal and written English skills
• Excellent communication skills and selling/upselling skills
• 1-2 years of account management experience, sales experience is a plus
• Proficient in Google Docs and Excel
• Self-starter eager to learn and grow in a fast-paced exciting startup environment
• Coachable and welcomes feedback for continuous self-improvement
• Excellent listener, assertive, persistent and persuasive, as well as high-energy and fearless
• Adaptable willing to move quickly and adjust with all the nuances of a startup culture
• Stellar time management skills with the ability to recognize and focus on high priority tasks

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• 30 minute team meeting
• 30 minute final interview
• Offer!

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

The representative will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team

In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.  You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe

These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1-3  year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! Your Customer Experience team will be responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.

The Team

 You’ll collaborate with peers, seniors and phone associates to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe
These are the core competencies this role calls for:

• 3+ years experience in with an Account Management, Customer Support or Customer Success role
• Excellent English verbal and written communication skills, minimum B2 level
• Excellent collaboration and communication skills with team members and leadership
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Pizza Fridays
• Wellbeing Program
• Private Health Insurance
• Learning and Development Program

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team

In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.  You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe
These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1  year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

**We are only accepting candidates in Macedonia/Eastern Europe at this time**

We are seeking a motivated and dynamic Sales Development Representative (SDR) to join our growing sales team. The SDR will play a crucial role in driving the growth of Levanta by identifying and generating new business opportunities through outbound and inbound sales efforts. This position is ideal for an ambitious individual looking to launch or advance their career in sales within a fast-paced, innovative company.

What You'll Do:

Prospect and Generate Leads:

• Identify potential clients and key decision-makers through research, networking, and cold outreach.
• Utilize various tools and strategies to generate and qualify new leads.

Outbound and Inbound Sales Activities:

• Conduct high-volume outbound prospecting (email, phone, and LinkedIn) to engage potential customers.
• Respond to and qualify inbound leads generated by marketing campaigns.

Pipeline Management:

• Manage and maintain a pipeline of interested prospects and engage them effectively to convert into sales opportunities.
• Use CRM software to track and manage leads, ensuring accurate and up-to-date information.

Collaborate with Sales Team:

• Work closely with Account Executives to set up meetings and follow up on leads.
• Provide detailed notes and insights to support the sales process.

Continuous Improvement:

• Stay updated on industry trends, market conditions, and competitors.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Qualifications:

• Fluency in English required
• At least 1 year of experience in a sales development or similar role.
• Strong communication and interpersonal skills.
• High level of motivation, drive, and enthusiasm.
• Ability to work independently and as part of a team.
• Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
• Excellent time management and organizational skills.
• Bachelor's degree in Business, Marketing, or a related field (preferred but not required).

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Problem To Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.

The Role

Join our team as a Customer Experience Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.

The Team

We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward! 

This is a part-time position, requiring you to work on-site every Thursday, Friday, and Saturday. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 4 am. 

The Winning Recipe

We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:

• Strong verbal and written English communication skills
• Proven experience working collaboratively in a team environment
• Demonstrated problem-solving abilities
• Proficiency with Microsoft Office and Google Workspace tools
• Ability to remain calm and composed during high-pressure situations

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Problem To Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.

The Role

Join our team as a Customer Experience Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.

The Team

We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward! 

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe

We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:

• Strong verbal and written English communication skills
• Proven experience working collaboratively in a team environment
• Demonstrated problem-solving abilities
• Proficiency with Microsoft Office and Google Workspace tools
• Ability to remain calm and composed during high-pressure situations

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

In the last year at Loka, our engineers have helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title.

Our award-winning engineering work is driven by our Sales team—the team that we want you to lead.

We’re seeking a Head of Sales Operations to drive our revenue engine to the next level. In this role you will architect the operational backbone that connects our world-class Sales team with our elite Engineering teams. You'll build systems and processes that scale seamlessly from startup speed to enterprise precision, ensuring every client engagement launches flawlessly from first conversation to final deployment.

We count more than 200 certified specialists, technical experts and PhDs among our colleagues. We work entirely remotely, test new ideas with our in-house incubator LokaLabs™ and take every other Friday off (really).

If you're one of those rare leaders driven to transform how elite consulting teams operate at scale, consider Loka your optimal leverage point.

The Role

Lead and expand our existing sales operations by supporting a dynamic team of 5-6 sales professionals while building the foundation for aggressive growth.

Architect systems and processes that seamlessly connect sales pipeline to delivery excellence, ensuring our clients experience Loka's superlative execution from first conversation through project completion.

Drive daily coordination between sales and engineering operations on staffing, project logistics and resource allocation.

Build and lead proactive analytics and reporting that not only track what happened but also predict what's coming.

Scale operations as we expand our GenAI practice and grow our AWS partnership into new customer segments

Manage and grow a high-performing sales operations team, establishing career paths and mentoring future leaders.

Partner closely with leadership on strategic opportunities and data informed decisions as we scale and guide strategic decisions along the way.

Leadership Requirements

• 10+ years of progressive experience in sales operations, revenue operations or related functions with increasing responsibility and impact
• Proven management experience at director level or above, with demonstrated success building and scaling high-performing teams in fast-growth environments
• Systems architecture mindset with hands-on experience designing and implementing scalable revenue operations processes and technologies
• HubSpot expertise and experience with modern sales tech stack integration, reporting and optimization
• Cross-functional collaboration with internal stakeholders to ensure seamless execution
• Analytics and reporting mastery with ability to transform data into actionable insights that drive both tactical improvements and strategic decisions
• Scaling experience with proven success guiding company operations through significant growth phases
• Hands-on mindset, comfortable performing operational work in a fast-changing environment

Experience Profile

• Software-services experience preferred though exceptional candidates from SaaS, consulting or other technology sectors will be considered
• Startup-to-scale-up experience with comfort operating in ambiguous, fast-moving environments while building enterprise-grade processes
• Global or distributed team experience managing across time zones and cultures
• Client relations skills with ability to represent operational excellence in strategic client conversations

Personality Profile

Curiosity: You strive to learn and grow into different industries with a modern tech stack and ever-evolving client needs.

Autonomy and leadership: You thrive in a fully remote, globally distributed environment while driving results across multiple stakeholders.

Collaborative excellence: You enjoy building bridges between sales, engineering and delivery teams to create seamless client experiences.

Adaptability: You operate with a startup mindset and move at startup speed while building enterprise-quality processes.

Benefits

Every other Friday off (26 extra days off a year)

Remote-first and flexible schedule with access to offices in Portugal, North Macedonia and Colombia

Explorer and Relocate programs (three months abroad or full international relocation support)

Paid sick days and local holidays

Access to LokaLabs™, our internal R&D incubator where you can explore moonshot technologies

Mental wellness and physical fitness programs

Continuous learning support with yearly curiosity allowance

Additional Requirements

Excellent English. As a global team, we work entirely in English for meetings, customer calls and business communications.

CV submitted in English

Your achievements matter to us! Ensure your CV and LinkedIn profiles are up to date and accurately reflect your leadership experience and operational impact.

In the last year at Loka, our engineers have helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title.

Our award-winning engineering work is driven by our Sales team—the team that we want you to lead.

We’re seeking a Head of Sales Operations to drive our revenue engine to the next level. In this role you will architect the operational backbone that connects our world-class Sales team with our elite Engineering teams. You'll build systems and processes that scale seamlessly from startup speed to enterprise precision, ensuring every client engagement launches flawlessly from first conversation to final deployment.

We count more than 200 certified specialists, technical experts and PhDs among our colleagues. We work entirely remotely, test new ideas with our in-house incubator LokaLabs™ and take every other Friday off (really).

If you're one of those rare leaders driven to transform how elite consulting teams operate at scale, consider Loka your optimal leverage point.

The Role

Lead and expand our existing sales operations by supporting a dynamic team of 5-6 sales professionals while building the foundation for aggressive growth.

Architect systems and processes that seamlessly connect sales pipeline to delivery excellence, ensuring our clients experience Loka's superlative execution from first conversation through project completion.

Drive daily coordination between sales and engineering operations on staffing, project logistics and resource allocation.

Build and lead proactive analytics and reporting that not only track what happened but also predict what's coming.

Scale operations as we expand our GenAI practice and grow our AWS partnership into new customer segments

Manage and grow a high-performing sales operations team, establishing career paths and mentoring future leaders.

Partner closely with leadership on strategic opportunities and data informed decisions as we scale and guide strategic decisions along the way.

Leadership Requirements

• 10+ years of progressive experience in sales operations, revenue operations or related functions with increasing responsibility and impact
• Proven management experience at director level or above, with demonstrated success building and scaling high-performing teams in fast-growth environments
• Systems architecture mindset with hands-on experience designing and implementing scalable revenue operations processes and technologies
• HubSpot expertise and experience with modern sales tech stack integration, reporting and optimization
• Cross-functional collaboration with internal stakeholders to ensure seamless execution
• Analytics and reporting mastery with ability to transform data into actionable insights that drive both tactical improvements and strategic decisions
• Scaling experience with proven success guiding company operations through significant growth phases
• Hands-on mindset, comfortable performing operational work in a fast-changing environment

Experience Profile

• Software-services experience preferred though exceptional candidates from SaaS, consulting or other technology sectors will be considered
• Startup-to-scale-up experience with comfort operating in ambiguous, fast-moving environments while building enterprise-grade processes
• Global or distributed team experience managing across time zones and cultures
• Client relations skills with ability to represent operational excellence in strategic client conversations

Personality Profile

Curiosity: You strive to learn and grow into different industries with a modern tech stack and ever-evolving client needs.

Autonomy and leadership: You thrive in a fully remote, globally distributed environment while driving results across multiple stakeholders.

Collaborative excellence: You enjoy building bridges between sales, engineering and delivery teams to create seamless client experiences.

Adaptability: You operate with a startup mindset and move at startup speed while building enterprise-quality processes.

Benefits

Every other Friday off (26 extra days off a year)

Remote-first and flexible schedule with access to offices in Portugal, North Macedonia and Colombia

Explorer and Relocate programs (three months abroad or full international relocation support)

Paid sick days and local holidays

Access to LokaLabs™, our internal R&D incubator where you can explore moonshot technologies

Mental wellness and physical fitness programs

Continuous learning support with yearly curiosity allowance

Additional Requirements

Excellent English. As a global team, we work entirely in English for meetings, customer calls and business communications.

CV submitted in English

Your achievements matter to us! Ensure your CV and LinkedIn profiles are up to date and accurately reflect your leadership experience and operational impact.

Team Lead, Account Manager

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Empower small business owners with the premier commerce enablement solution for local, independent pizzerias. 

The Role 

This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. You’ll ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations and partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts. You’ll also play a crucial role in the growth & success of your team, and by extension their shop partners and Slice. The ideal candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems. 

The Team

The Account Management team is at the heart of our organization, championing Slice’s relationships with our key accounts and providing an exceptional experience to these key customers. The team consists of individuals across Macedonia, and different sites in North America. This role reports to the Head of Account Management. 

Please note that this is an on-site, full-time position, and working hours are from 4pm to 12am, Monday-Friday.

The Winning Recipe 

We’re looking for results driven, ambitious, and customer-centric leaders who are excited to lead people and provide world-class solutions to independent pizzerias. 

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred) 
• Strong track record of individual performance 
• Proven ability to manage complex, high-value accounts with a focus on retention and growth
• Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
• Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.
• Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
• Strong interpersonal, communication, and negotiation skills
• Proficiency in Salesforce, Slack, Excel, and other account management tools
• Fluency in multiple languages and proficiency on the Slice platform, products and our customer base  is a strong plus

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Private health insurance
• Close partnership with account management team leads and trainers that provide all the coaching you need
• Wellbeing program

 The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• Application
• 30 minute video call with recruiter
• 30 minute video call with Account Manager Team Leads
• Final Interview
• Offer!

How to apply?

We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us.

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.