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Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fullfil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.
The Role
You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.
The Team
In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution. You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
This is a part-time position, and working schedule is 3 days per week (one 8-hour shift and two 6-hour shifts) on second and third shifts from 4pm to 4am
The Winning Recipe
These are the core competencies this role calls for:
The Extras
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.
If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Share this job
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
Building on our success of scaling operations in North Macedonia to 600+ people over the last 15 years, we are thrilled to announce our expansion into Kosovo! This is an English speaking role to support our US Partners.
The Problem To Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer Experience Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
This is a part-time position, requiring you to work on-site every Thursday, Friday, and Saturday. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 4 am.
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
The Extras
Working at Slice comes with a comprehensive set of benefits and competitive salary
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge To Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer Experience Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
The Extras
Working at Slice comes with a comprehensive set of benefits and competitive salary
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.
The Challenge To Solve
Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! Your team will handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer Experience Team Lead at one of the world's most exciting, mission driven tech companies. In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
The Extras
Working at Slice comes with a comprehensive set of benefits and competitive salary
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.
The Challenge To Solve
Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! You’ll onboard our new customers to our Phone product and serve as a key point of escalation, ensuring seamless and exceptional customer interactions throughout their experience with Slice!
The Role
Join us as a Senior Customer Experience Representative at one of the world’s most dynamic, mission-driven tech companies! In this role, you’ll be the dedicated point of contact for new customers joining our Phone product, ensuring a smooth transition and quickly resolving any challenges they encounter along the way. You’ll onboard new customers, handle inbound calls, process orders, and leverage our internal systems to guarantee seamless, accurate order transmission to our restaurant partners. By collaborating with teams across the company and building strong relationships with our shop partners, you’ll help deliver exceptional results and fuel success. This is an exciting opportunity to step into a senior rep role at Slice and make a tangible difference from day one!
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
The Extras
Working at Slice comes with a comprehensive set of benefits and competitive salary
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.
The Role
The representative will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.
The Team
In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution. You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe
These are the core competencies this role calls for:
The Extras
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! Your Customer Experience team will be responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.
The Role
In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
You’ll collaborate with peers, seniors and phone associates to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe
These are the core competencies this role calls for:
The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.
The Role
You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.
The Team
In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution. You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe
These are the core competencies this role calls for:
The Extras
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.
If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Share this job
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Problem To Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer Experience Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
This is a part-time position, requiring you to work on-site every Thursday, Friday, and Saturday. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 4 am.
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
The Extras
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Problem To Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer Experience Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
The Extras
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com
Ready to apply?
Apply to Slice
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulflil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! We’re looking for a customer experience manager who will deliver reliable service for shops and customers, drive engagement and lead growth initiatives. This role focuses on service level outcomes, district shop health, and cross site consistency, while reducing churn drivers and improving the overall shop experience.
The Role
This role calls for performance and consistency across sites and regions. You’ll lead supervisors and people managers, drive outcomes, and strengthen execution across quality, training, people development and day to day operations. You will own KPI outcomes across assigned regions and partners, including service level, answer rate, QA, error rate, and shop churn. You’ll run an operating structure that drives accountability, including weekly data driven reviews and calibrations and improve org health through leadership development, engagement, retention, and schedule reliability. This role drives capacity planning and people strategy, including coverage, hiring, and routing efficiency and ensures consistent execution of standard processes, escalations, and service standards across all sites. Ultimately, you’ll turn performance insights into clear action plans that improve speed, accuracy, and customer experience.
Please note that this is a full-time on-site job with working hours from 4pm to 12am.
The Team
You’ll lead supervisors and people managers through clear goals, coaching, and performance management. You will strengthen the operating model across training and quality by partnering with Training, QA, People Partner, and Data. You’ll also partner cross functionally to reduce churn and reduce recurring shop and customer friction
The Winning Recipe
These are the core competencies this role calls for:
The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
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Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! We’re looking for a customer experience manager who will deliver reliable service for shops and customers, drive engagement and lead growth initiatives. This role focuses on service level outcomes, district shop health, and cross site consistency, while reducing churn drivers and improving the overall shop experience.
The Role
This role calls for performance and consistency across sites and regions. You’ll lead supervisors and people managers, drive outcomes, and strengthen execution across quality, training, people development and day to day operations. You will own KPI outcomes across assigned regions and partners, including service level, answer rate, QA, error rate, and shop churn. You’ll run an operating structure that drives accountability, including weekly data driven reviews and calibrations and improve org health through leadership development, engagement, retention, and schedule reliability. This role drives capacity planning and people strategy, including coverage, hiring, and routing efficiency and ensures consistent execution of standard processes, escalations, and service standards across all sites. Ultimately, you’ll turn performance insights into clear action plans that improve speed, accuracy, and customer experience.
Working hours for this role are Monday to Friday from 4pm to 12am.
The Team
You’ll lead supervisors and people managers through clear goals, coaching, and performance management. You will strengthen the operating model across training and quality by partnering with Training, QA, People Partner, and Data. You’ll also partner cross functionally to reduce churn and reduce recurring shop and customer friction
The Winning Recipe
These are the core competencies this role calls for:
The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Ready to apply?
Apply to Slice
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