Join IVX Health as Healthcare Operations Leader in Cincinnati, OH!
Transform patient care across our locations in Colerain, Hyde Park, Union Center, and Crescent Springs.

Are you a strategic operator with a passion for healthcare excellence? IVX Health is seeking a Regional Operations Director to lead our infusion centers throughout the Cincinnati market. In this pivotal leadership role, you'll drive best-in-class performance, cultivate high-performing teams, and ensure that every patient receives compassionate, top-tier care.

What You'll Do

• Lead Market Operations
  • Oversee daily operations across multiple infusion centers, ensuring a seamless and exceptional patient experience.
  • Support P&L for your market, ensuring strong financial and operational performance
  • Act as an escalation resource and problem-solver for operational and clinical challenges.
• Mentor and Develop Team
  • Recruit, mentor, and grow a team of center-level staff
  • Oversee staffing, scheduling, and payroll, driving productivity and accountability
  • Foster a collaborative, patient-centered culture focused on continuous improvement
• Drive Operational Excellence
  • Partner cross-functionally with central teams (Finance, Marketing, Revenue Cycle, and Clinical Leadership) to optimize processes and resolve operational barriers.
  • Support the launch and operational success of new infusion centers.
• Grow Patient Volume
  • Collaborate with Business Development Managers to achieve patient census goals and drive growth across centers.
  • Build and maintain strong relationships with key referral sources and vendor partners.
• Stay Ahead of the Industry
  • Monitor industry trends, regulatory changes, and innovations to continuously enhance patient care and operational performance.

What We Are Looking For

• Bachelor’s Degree in Business Management, Healthcare Administration, or a related field (or equivalent experience).
• Minimum 5 years of leadership experience in a healthcare setting, preferably with multi-site management.
• Experience managing a P&L and leading clinical and administrative teams.
• Proven ability to drive operational excellence while delivering exceptional patient experiences.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Join a national leader committed to raising the standard of care in the outpatient infusion space.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to lead a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

About the Role

We are looking for an Account Executive in Healthcare to join our Sales and Go-to-Market team. This role is based in IN/KY, reporting to the Regional Director. You will be part of a global group of professionals passionate about delighting our customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future. By demonstrating the power and agility of cloud transformation, you will help cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with important internal and customer stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to comprehensive account planning

• Act as a trusted advisor by understanding client businesses and aligning technical solutions with their strategic goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent practical experience

• Progressive selling experience engaging with enterprise accounts and selling at the C-Level

• Residency in or willingness to commute within the greater Austin area 

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers and a deep understanding of how technology facilitates high-level business goals

• Proficiency in strategic sales planning with a proven track record of closing net new logos

• Experience meeting or exceeding sales targets while leveraging channel partnerships

#LI-LB1

#LI- Remote

Location: Remote - Geography based

Do you have a consistently strong record of sales performance in a fast-paced selling environment where your work has a critical impact on patients?  At Invivyd, we’re building a category and disrupting the status quo. We’re looking for experienced and driven Senior Virology Care Specialists who are ready to utilize their industry experience bringing passion, persistence, and a strong desire to help patients.

• Develop strong, compliant relationships across a broad range of health care providers (HCPs) across multiple specialties and account types (IDNs, health systems and community clinics) by understanding their needs and sharing accurate, balanced information about Invivyd’s products and solutions
• Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions
• Identify shared priorities and leverage knowledge and tactics within full account to develop a territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results
• Utilize your understanding of the broader healthcare landscape for account selling, including provider offices and health systems, and how decisions are made across these settings
• Manage your territory with a business owner mindset with accountability, energy, and drive by owning the outcome of your results with a sense of urgency while staying compliant with company policies and industry regulations
• Deliver compelling product presentations and educational discussions to support patient care decisions by utilizing all approved resources in line with company training and compliance requirements
• Collaborate as a positive energy multiplier cross-functionally with colleagues in marketing, market access, and other teams to support customer needs and win together
• Operate with an enterprise mindset to gather and share customer insights, feedback, and questions to help Invivyd continuously improve how we serve providers and patients
• Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services
• Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements
• Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan

 Required: 

• Bachelor's degree strongly preferred; candidates without a degree with significant relevant, related industry experience will be considered
• 5+ years of sales experience in biotech, pharmaceuticals or medical device customer facing roles is required

• Candidates must live within the stated territory
• Able to fulfill requirement to be in the field five days a week, including overnights as required, conducting visits, while also completing all administrative tasks related to the role
• Ability to drive and/or fly within the territory, as required
• Proven winning attitude with a growth mindset
• Strong communication and interpersonal skills, with the ability to build relationships and engage in meaningful conversations with healthcare providers
• Coachable and eager to learn - open to feedback, willing to adapt, and motivated to grow into a high-performing sales professional
• Demonstrated persistence, resilience, agility, and a strong work ethic; comfortable working in a fast-paced, evolving environment
• Ability to manage time effectively, prioritize tasks, and take ownership of territory responsibilities
• High standards of integrity, professionalism, and a commitment to compliance in every interaction
• Passion for making a difference in the lives of patients and a desire to be part of a mission-driven company
• Strong ability to communicate clinical product information in a compelling and compliant way
• Must be results oriented and can demonstrate time management skills with ability to gain access to hard to see customers
• Demonstrated effective organizational and interpersonal skills to prioritize opportunities

Pay Range

$120,000 - $160,000

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - New York City, New Jersey, Delaware, Eastern Pennsylvania, Maryland, Virginia, Tennessee, Kentucky

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

Commercial HVAC Technician

Reports to: Service Manager

FLSA Status: Non-Exempt, Hourly

Pay: $29 to $50 per hour - Based on Experience

The Company

Air Equipment Company is the largest independent HVAC Equipment and Solutions provider in Kentucky. Our company has grown to three offices and over 50 employees throughout Kentucky, with headquarters in Louisville. We represent over 50 manufacturers, offering innovative systems and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, valued solutions to their complex problems.

Air Equipment Company will redefine industry standards to become the unequivocal leader in all markets we serve, to achieve an unparalleled market share. We will get there through our unwavering commitment to innovation, education, customer satisfaction, and operational excellence. We are not merely seeking success; we are in a relentless pursuit of setting new benchmarks, disrupting the status quo, and consistently exceed expectations. Our dedicated team of passionate professionals is the driving force behind our journey to claim the top spot, fueled by a shared vision of becoming the go-to provider in our business.

Job Description for Commercial HVAC Technician

The primary objective of this position is to perform daily activities of a Commercial Service Technician under the direction of the Service Manager. This position will be primarily responsible for the daily field activities required to execute aftermarket projects, T&M Labor, Preventative Maintenance Agreements and help manage the guys. This position must obtain the company core values (listed below) along with having a team mentality and excelling in written and oral communication skills. The Mechanical Service Technician is responsible for maintaining excellent customer relationships, maintaining expert knowledge on HVAC equipment, providing and maintaining quality workmanship and documentation, coordination of post-sale work, verifying safety standards are met, and issue resolution. This position will demonstrate excellent time management skills as well as excellent problem-solving capabilities.

Description of Principle Duties:

• Assist Project Manager with installation training when required.
• Troubleshoot and diagnose building mechanical systems (including but not limited to: RTUs, split systems, VRFs, boilers, chillers, AHU and VAV).
• Capable of repairing and/or installing proposed diagnosis.
• Responsible for planning, layout and overall efficiency at project repair and/or installation.
• Ability to work independently.
• Ability to read and interpret blueprints and wiring diagrams.
• Assist with Owner Training.
• Support Service Manager with warranty and non-warranty issue resolution.
• Manage onsite communication with customers and facility directors.
• Maintain a safe work environment.
• Assist in training apprentices.
• Occasionally assist with the startup or issue resolution with other mechanical and control product lines
• Consult with Service Manager or manufacturer support in times of uncertainty.
• Collaboration with project stakeholders to solve issues effectively and efficiently.
• Coordination with aftermarket project management, and service controller to ensure jobs remain on track and on schedule.
• Collaboration with manufacturers and AEC stakeholders to ensure effective issue resolution. This includes but not limited to AEC aftermarket project management, sales, application engineering, and operations controlling team.
• Always maintaining company culture and core values
• Understanding of companies long and short-term mission and vision
• Attending regular L10 meetings
• Attending quarterly reviews

Additional Knowledge/Skill Set:

• Understands basic refrigeration cycle: Understand what super heat and subcooling shows in a refrigeration circuit, identifying components in refrigeration circuit, understanding how each component works, diagnosing problems in the refrigeration circuit, using manifold gauge set, pressure/temperature chart and temperature measuring devices for routine maintenance and to troubleshoot. Understands refrigeration recovery, evacuation, and proper charging of a system based off superheat and subcooling.
• Understands basic electron theory, how electricity travels, AC and DC currents, single phase and three phase circuits, and series and parallel circuits. Ability to read basic wiring diagrams. Understanding Ohms Law. Ability to use multi-meters to read voltage, current and resistance values. Must be able to troubleshoot basic electrical circuits.
• Understands the process of conditioning air and simultaneously control the temperature, humidity, and distribution. Must be able to read and understand mechanical drawings. o Understands basic heating cycle to include identifying components in heating system, understanding how each component works, diagnosing problems in the heating system using a gas pressure monometer and other devices for routine maintenance and to troubleshoot a gas fired unit.

o Understands the theory of combustion and how it relates to combustible fuels such as gas and oil. Understands a gas combustion analyzer and how to correct if the combustion isn’t correct

Education, Experience and Qualifications:

• HVAC Journeyman license and EPA Certification. At least 1 year of trade related work experience.
• High School diploma or equivalent GED certificate.
• OSHA 10-hour safety certificate

About AEC

• Core Values o We are humbly confident

o We care

o We do the right thing

o We have a “can do” and solution-oriented attitude

o Customer success is paramount

• Our Purpose/Cause/Passion: Experts Helping Experts
• Our Niche: Creating and maintaining healthy environments
• Our Culture o We take our knowledge very seriously, but we don’t take ourselves too seriously. Management is humble and approachable. Everyone is important. We do not abandon customers.

Pay range - $60k - 105k

Resources Provided

• On-boarding program with one-on-one support from our president and executive leadership team
• Ongoing access to leadership and employees
• Professional development opportunities through seminars, conferences factory training, and web-based training

Candidate can expect to go through several manufacturers (various location around the US) training programs as well as on the job training. Candidate can expect travel for our company to be primarily in the state of Kentucky.

Compensation commensurate with education and experience. Full benefits offered

**This job description shall remain fluid and will be reviewed on an as needed basis.

The Opportunity

The Sales Engineer is responsible for driving new business growth and expanding Air Equipment Company’s Controls Products presence across the commercial HVAC and building systems marketplace. This role serves as a trusted advisor to consulting engineers, mechanical contractors, controls contractors, and building owners by delivering technical expertise, responsive service, and value-added solutions. The Sales Engineer will focus specifically on AEC’s industry-leading controls and critical environment offerings, including ABB Variable Frequency Drives (VFDs) and Phoenix Controls airflow control solutions, along with complementary product lines such as airflow monitoring, dampers, hydronic measurement, demand control ventilation, and life safety systems. This position owns the sales process from opportunity development through project execution support, ensuring AEC Controls Department continues to be Kentucky’s premier manufacturer’s representative firm for HVAC technical products.  

Responsibilities

• Develop and manage strong relationships with owners, engineers, contractors, and end users across the assigned territory, with an emphasis on controls and critical environment applications.
• Identify, generate, qualify, and pursue new sales opportunities aligned with AEC’s strategic growth goals in the Controls Products market.
• Promote and support key AEC controls product lines, including but not limited to:
  • ABB Variable Frequency Drives (VFDs)
  • Phoenix Controls Venturi valves and airflow control systems
  • Tamco industrial and commercial damper solutions
  • Onicon flow and energy measurement systems
  • Antrum demand control ventilation (DCV) solutions
  • Honeywell gas detection and safety monitoring systems
• Support customers with equipment selection, system application guidance, and design assistance for complex mechanical and controls projects.
• Prepare quotations, pricing, and sales proposals in coordination with internal estimating, engineering, and operations teams.
• Deliver technical presentations and product demonstrations highlighting manufacturer capabilities, system performance, and solution value.
• Maintain accurate pipeline tracking, forecasts, and opportunity documentation within CRM systems.
• Collaborate with internal engineering, service, and project execution teams to ensure successful project delivery and long-term customer satisfaction.
• Provide ongoing customer support before and after the sale, ensuring AEC solutions perform as intended and relationships remain strong.
• Conduct business ethically, legally, and in alignment with AEC’s core values.

Competencies:

• Excellent verbal and written communication skills to effectively convey technical information and to interact effectively with customers and team members
• Strong customer service skills to address inquiries and resolve issues
• Analytical skills to diagnose and solve technical problems
• Ability to identify sales opportunities and develop relationships with potential customers
• Regular interaction with customers via phone, email, and video conferencing
• Strong technical aptitude and ability to understand complex engineering concepts
• Ability to work independently as well as part of a team
• Strong attention to detail
• Ability to work in a fast-paced environment

The Ideal Profile

• Bachelor’s degree in Engineering, preferably in Mechanical, Electrical, or Industrial Engineering
• Minimum 3 years of HVAC Sales experience
• Knowledgeable regarding ASHRAE recommendations, HVAC industry
• Strong mathematics and physics understanding
• Education and experience with the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule and processes is a plus.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Compliance Specialist supports Process Server contractors as a part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC’s guidelines and expectations. This role also investigates complaints and contested serves.

This position is remote but must be located in one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Key Responsibilities:

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required
• 6-12 months relevant experience preferred
• Writing experience in a professional or higher education environment preferred
• Excellent written communication skills, specifically professional email communication a must
• Ability to take concise and effective notes
• Detail oriented and able to learn a large amount of new information in a short amount of time
• Ability to train and work remotely using Microsoft Teams as a primary mode of communication
• Experience and proficiency with Microsoft Office

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $15.00 to $15.00 per hour 

Schedule: Full-time, Monday through Friday, 7:30am-4pm PST

This position will join the Advizex team, a Myriad360 company. 

About Advizex 

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. 

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. 

This role will join the Advizex team and play a key part in continuing that legacy. 

Learn more about Advizex here! 

Role Overview 

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. 

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Kentucky. 

Key Responsibilities 

• Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
• Prepare and execute workshops
• Promote process standardization and efficiencies
• Determine and document detailed requirements
• Design process solutions
• Provide advisory and Implementation services and solutions
• Configuration of the platform and applications
• Solution appropriately following ServiceNow Best Practices
• Train, enable, and/or educate the client on the solution
• Provide post go-live support
• Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform
• Contribute to proposals edit proposals and recommend content
• Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer
• Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities
• Determine how industry trends, product announcements and advances in technology may impact the customer
• Develop successful relationships with team members, partners and customers
• Ensure effective coordination and support between account teams and supporting technical resources 

Required Qualifications 

The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes: 

ServiceNow & Technical Experience 

• Experience leading or guiding ServiceNow implementations using Agile methodologies
• Strong experience with ITSM and ITOM
• Experience delivering ServiceNow integrations with external systems
• Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) 

Delivery & Engagement Management 

• Proven ability to manage stakeholders and drive accountability through project completion
• Experience working within an Agile delivery model, including requirements gathering, development, and testing
• Engagement management experience, including planning, reporting, delivery, and project closure
• Strong consultative approach with the ability to communicate business process improvements clearly and effectively 

Business & IT Acumen 

• Prior experience working within IT Operations outside of ServiceNow-specific roles
• Solid business analysis skills, including translating business needs into technical solutions
• Working knowledge of ITIL / ITSM / SACM concepts and best practices 

Certifications & Credentials 

• ServiceNow Foundational Certifications (CSA and/or CAD)
• ServiceNow Implementation Certifications (CIS)
• ServiceNow Sales Accreditations 

Additional Requirements 

• Ability to work effectively with both technical and non-technical stakeholders  

As an Advizex employee, you will be eligible for the following benefits and perks: 

• Company-subsidized medical benefits
• Dental and vision coverage offered
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.  

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

OBJECTIVE

The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader 

• Develop and execute the store’s retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals 
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

Store Manager Qualifications 

• 5+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Business owner mindset with an entrepreneurial spirit  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

 Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-4

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OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

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OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

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A team that is aligned and patient-focused creates a great environment for patients, and for you as a member of the team. This is what we strive to be and who we want to join us in providing the best care possible for patients to help our communities be healthier, feel better, and smile with confidence.

Our team is adding a Treatment Plan Coordinator that shares our passion for patient care and education.

Responsibilities 

• Educate patients on their treatment plan and the importance of their oral health
• Present treatment plan options and gain financial consent including payment plans
• Ensure treatment plans are accurate in the system
• Manage a productive schedule and schedule future appointments
• Coordinate with labs to ensure case completion prior to patient appointments
• Complete all administrative tasks accurately and timely

Qualifications

• High school diploma required, a degree or additional education in a business or healthcare discipline preferred
• Minimum of two (2) years’ experience in a dental, healthcare, or service environment
• Knowledge of dental insurance and explanation of benefits preferred
• Superior communication and customer service skills with a desire to help patients
• Proficient with Microsoft Office products and dental software, experience with Dentrix strongly preferred

Benefits

As a valued team member, you’ll enjoy a rewarding career with growth opportunities and a comprehensive benefits package. Benefits for Full Time Treatment Plan Coordinators include:

• Medical, Dental, and Vision Insurance
• Life Insurance, Short-Term and Long-Term Disability Insurance
• Flexible Spending Accounts
• Wellness Program
• Paid Time Off and Paid Holidays
• Employee Referral Program Bonuses
• Quarterly Bonus Opportunities
• 401k
• Career Growth Opportunities

An equal opportunity employer and an advocate for diversity and inclusion

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

The General Manager oversees, plans, and manages the day-to-day operations of properties in their portfolio. They are responsible for managing all on-site compliance activities and for the overall performance of the portfolio, which includes direct oversight of the marketing program and financial performance. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA) and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex wide arrears and litigation cases. 

• Attend monthly arrears meeting. 

• Documents lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. Alerting staff of move ins, move outs, any emergencies. 

• Supervises, directs, and monitors the preventive, routine and emergency maintenance/repairs and is compliant with all regulations.  

• Consistently works to clear HPD (Housing Preservation and Development), ECB, DOB violations. 

• Coordinates vendor bids and contractor quotes. 

• Conducts and documents unit inspections. 

• Conduct bi-annual walk throughs with Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Attend weekly construction meeting. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with construction team on avoiding violations, inspections, necessary access. 

• Prepare monthly financial cover sheet. 

• Attending monthly financial catch-up meeting and monitoring budgets. 

• Performs other related duties as required. 

Benefits: 

• Generous employer contribution for Medical Insurance through Meritain Health.

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) (Certified Professional of Occupancy) certification.  

• Bachelor's degree preferred. 

• Flexible, outgoing, authentic, and confident personality 

• Ability to thrive in an informal, yet fast-paced environment 

• Entrepreneurial spirit 

• Promoting opportunities in the company and assisting in building the team.  

• EIV experience. 

• Yardi experience preferred. 

• TCS certification for tax credit properties. 

• Able to effectively communicate with a range of people and personalities.  

• Proficient in Microsoft Office Suite. 

• Demonstrated ability to build relationships with staff members and the community. 

• Ability to multi-task and meet tight deadlines. 

• Takes a proactive approach to anticipating and preventing problems. When a problem occurs, define those problems, investigate obstacles, gather relevant information, decide whether solving the problem should be a group decision, generate and analyze alternate solutions and arrive at a workable solution. 

• Prioritizes tasks and manages time to ensure that deadlines are met. Achieves results within established timelines. Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. 

About The Role: Be a customer hero!

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew.

What will you be doing? Driving customer success and happiness!

Merchant Advocacy & Proactive Problem-Solving:

• Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.
• Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
• Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.
• Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.

Strategic Support & Value Creation:

• Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.
• Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
• Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.
• Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
• Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.

Team Leadership & Expertise Development:

• Become a sought-after Subject Matter Expert (SME) within the Customer Service team.
• Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
• Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape.

What are we looking for?

• Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust.
• Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.
• Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.
• Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language.
• Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.
• Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.
• Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.
• Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time.

Requirements

• 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
• 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
• Bachelor's Degree or equivalent relevant work experience.
• Stellar verbal communication, active listening, and de-escalation skills.
• Strong written communication skills for crafting professional and effective emails and chat interactions.
• Proficiency in basic computer applications and a willingness to master new software.
• Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
• A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants.

Work at ShipMonk: Perks That Pack a Punch!

• PTO: Take control of your work-life balance with paid time off.
• Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Company Events: Work hard, and play hard with regular team-building events.
• Referral Program: Get rewarded for helping us find amazing talent.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

Job Summary

As a Design Studio Manager, you will manage the lifestyle design center and team to serve homebuyers in selecting their home’s design finishes. In this role, you will provide exceptional internal and external customer service through managing the process of design selections and the role it plays in the new home process. The most rewarding aspect of this role is playing an integral role in the vision customers have for their home and coaching a team to do the same.

You will thrive in this role if you:

• Have an outgoing personality and are comfortable meeting and engaging with new people.
• Consistently seek to improve on the processes and procedures within your scope of work.
• Follow a process to ensure accuracy and consistency.
• Have patience and take a customer-centered approach to your work.
• Research products and changing design trends to remain up-to-date and knowledgeable about our product offerings.
• Can refocus individuals back to the task at hand to ensure timeliness and accuracy of the appointment.

These skills will be used to:

• Assist customers at design center appointments through the sale-to-start process by providing excellent customer satisfaction.
• Track and monitor sale-to-start processes through weekly meetings with internal departments to prioritize appointments.
• Deliver error-free selection sheets. The selection sheets should clearly communicate the customers' wants and expectations so they can be properly executed.
• Follow up with customers, Sales Counselors, and Divisions as needed to ensure that selections and sign-offs are accurate and completed on time.
• Work with Division Managers and Sales Managers to design speculative inventory homes utilizing research on what will be popular for a given community and home plan.
• Train sales teams in product knowledge and new offerings to ensure an educated home-buying process for our customers from start to finish.

Preferred Qualifications

• Bachelor’s Degree in Interior Design or related field

Physical Demands and Work Environment:

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20-25lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.
  

The Value of a career with Fischer Homes 

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 31th largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• Professional Development Training Programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

Job Summary

As a Division Coordinator, you will be essential in the home building process from sale to closing. In this role, you will collaborate with a variety of teams across the Fischer Homes organization. The most rewarding aspect of this role is knowing that you provide essential oversight to each department to ensure a successful closing of each home in your division. 

You will thrive in this role if you:

• Appreciate structure and understand the importance of documentation and reporting. 
• Consider yourself persuasive and enjoy building strong relationships across your organization.  
• Can think creatively to solve problems and identify ways to continue improving processes. 
• Comfortable with change and can be flexible in adapting to new situations.
• Will work to hold members accountable for timely completion of documentation or steps in a process. 

These skills will be used to: 

• Efficiently coordinate and manage the sale-to-close process for each home sold by acting as a liaison between the division, our external business partners and other internal departments.
• Provide essential administrative support to the Production Process Manager, Sales Managers, Construction Managers, Market President, and other division functions.
• Prepares, secures approval and distributes weekly and/or monthly reports as assigned.

Preferred Qualifications:

• Bachelor’s Degree 

Physical demands and overall work environment:

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20-25lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.

The Value of a career with Fischer Homes 

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 750 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 31st largest builder in the United States. 

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• Professional Development Training Programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

Job Summary

As a Sales Counselor in our Northern Kentucky Division, you will work one on one with home buyers as they search and purchase the home of their dreams from one of our master-crafted floor plans. One of the most rewarding parts of this role is the ability to ensure customer satisfaction and experience through the new home build process by prospecting, educating, and setting proper expectations for the build experience.

You will thrive in this role if you: 

• Enjoy prospecting, presenting to, listening to, and closing our home buyers. 
• Possess a persuasive communication style to obtain buy-in from customers.  
• Navigate a great deal of change, pressure, and shifting priorities to accomplish your goals. 
• Desire to connect and build valuable relationships with new individuals frequently. 
• Will work weekends with consistent 2 weekdays off. 

These skills will be used to:  

• Develop and execute a proactive prospecting, follow-up, and marketing plan. 
• Lead the customer through the sales process from initial contact to contract by understanding and selling to their needs.
• Sets proper expectations and manages customers’ process and paperwork from initial contract through closing including all financial documentation, designs, and construction meeting. 
• Achieve a high level of customer satisfaction
• Meet and exceed sales goals on a monthly and annual basis
• Financially qualify prospects and consult with lending institutions to complete the sales process. 

Preferred Qualifications: 

• Bachelors Degree with a concentration in Marketing, Communications, Business Administration, or Psychology. 

Physical demands and overall work environment:

• Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc.
• Must be able to utilize sensory skills (i.e. verbal communication) and technology (i.e. cellphone) to effectively communicate with other Associates and customers.
• Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc.
• Must have the ability to climb permanent stairs, temporary stairs, and ladders.
• Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday.
• Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes.
• Must be able to properly use and wear protective gear provided including but not limited to hard hat, safety glasses, gloves, steel toed shoes, etc.

The Value of a career with Fischer Homes 

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

About the Role: Own the Metrics. Build the Team.

We’re looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.

What You'll Be Rocking Every Day

Lead Performance with Precision

• Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
• Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
• Run daily stand-ups, monthly reviews, and quarterly performance planning.
  
  Grow and Coach a Rockstar Team
• Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
• Deliver clear goals, timely feedback, and structured development paths.
• Spot burnout, boost morale, and keep your team firing on all cylinders.
  
  
  Champion the Merchant Experience
• Serve as the escalation point for complex or high-touch client issues.
• Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
• Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
  
  
  Build Systems that Scale
• Contribute to process improvements, documentation, and training initiatives.
• Help shape the playbooks and scorecards that define how we deliver excellence.
• Be a voice in cross-functional forums — what happens in support impacts the whole business.

What Makes You a Great Fit

✔ You’re Data-Obsessed

You don’t just look at metrics — you use them to manage. You know how to translate

numbers into actions that improve both the client and team experience.

✔ You Know What Great Support Looks Like

You've worked within or managed teams that are fast, friendly, and reliable. You

understand the difference between hitting a number and delivering real value.

✔ You’re a Builder and a Coach

You develop people, build systems, and improve processes. You balance empathy with

accountability and love helping others level up.

✔ You Lean In and Take Ownership

You don’t point fingers — when something goes wrong, you roll up your sleeves and fix it.

You lead with accountability, stay solutions-focused, and make sure nothing slips through

the cracks.

✔ You Stay Cool Under Pressure

When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't

shy away from tough conversations or tight timelines.

What You Bring to the Table

• 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
• Track record of owning and improving CSAT, case resolution, and other CX metrics
• Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
• Experience coaching and scaling individual contributors
• Strong written and verbal communication skills
• Bonus points for experience with 3PLs or high-growth startups

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖 Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never before.

Overview:

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

Who we are:

• We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
• We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
• We are proactively enabling merchants to succeed using your platform, services, or solutions.
• We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth

What you'll do:

• Deep dive into each assigned top tier account, learning the business of each merchant
• Align with the merchant’s goals to better guide and service them
• Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
• Update and assist with internal projects for merchants, to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Become the reliable point of contact for each merchant
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
• Become the internal go-to for questions regarding top tier merchants
• Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

• Minimum three years of experience in a relatable Account Management/Client Success role
• Minimum one-year experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• Strong communication skills required (verbal and written)
• Must be willing to travel to different facilities and client locations
• Upbeat and enthusiastic personality, with a go-getter attitude
• Must be a problem solver with forward-thinking
• Proficiency with Microsoft Office
• Experience with Warehouse Management Systems is a plus
• Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks Of Being a ShipMonker

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We are seeking a highly skilled and experienced Director of Loss and Prevention and Safety to join our dynamic team at ShipMonk. The successful candidate will be responsible for leading and overseeing all aspects of safety, loss prevention, and risk management initiatives within our fulfillment center operations. This individual will play a critical role in developing and implementing strategies to ensure the safety of our employees, protect company assets, and minimize operational risk.

What you’ll do:

• Develop and implement comprehensive safety programs and policies to ensure a safe working environment for all employees in compliance with local, state, and federal regulations.
• Establish, lead and manage safety and loss prevention initiatives, providing guidance, coaching, and support to stakeholders in order to drive a culture of safety and risk awareness.
• Conduct regular assessments and audits of fulfillment center facilities to identify potential safety hazards and security vulnerabilities, and develop action plans to address any issues.
• Collaborate with cross-functional teams to design and implement training programs that promote safe work practices, accident prevention, and emergency preparedness.
• Oversee the investigation of workplace incidents, accidents, and near misses, and develop and implement corrective actions to prevent reoccurrence.
• Manage relationships with regulatory agencies, law enforcement, and other external stakeholders to ensure compliance and mitigate risk.
• Develop and manage a comprehensive loss prevention program to minimize theft, shrinkage, and fraud within the fulfillment center operations.
• Analyze data and trends related to safety, loss prevention, and risk management to identify areas for improvement and implement proactive measures to mitigate potential risks.
• Develop and manage the budget for safety, loss prevention, and risk management initiatives, ensuring efficient allocation of resources to achieve organizational objectives.

What you’ll need:

• Bachelor's degree in occupational health and safety, risk management, or a related field. Master's degree is a plus.
• Proven track record of at least 7 years of experience in a senior safety and loss prevention leadership role within a large-scale fulfillment center, distribution center, or similar operational environment.
• In-depth knowledge of safety regulations, OSHA standards, and best practices in safety management and loss prevention.
• Strong leadership and managerial skills with the ability to inspire and motivate a diverse team of safety and loss prevention professionals.
• Excellent analytical, problem-solving, and decision-making abilities with a focus on proactive risk management.
• Effective communication and interpersonal skills with the ability to collaborate and influence stakeholders at all levels of the organization.
• Professional certifications such as Certified Safety Professional (CSP) or Certified Protection Professional (CPP) preferred.
• Proficiency in using safety management software, incident reporting systems, and data analysis tools.

This is an onsite position and the individual must sit local to one of our fulfillment centers in Las Vegas, NV, Pittston, PA, or Louisville, KY

As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.

What you'll do:

• Work Order & Operational Triage
• Review open work orders and identify items requiring immediate feedback.
• Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
• Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
• Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise
• Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
• Conduct periodic check-ins with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks when needed.
• During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Embrace an “all hands on deck” mindset during high-volume periods.
• Client Communication & Scope Definition
• Communicate with clients to define project scope, gather requirements, and clarify expectations.
• Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution
• Align Operations with project objectives and ensure clear execution instructions.
• Create orders and manage receivings to support project execution.
• Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines
• Track progress against deadlines and milestones.
• Adjust strategy proactively to protect timelines.
• Client Experience & Resolution
• Provide consistent updates to clients throughout the project lifecycle.
• Proactively identify and resolve issues impacting success.
• Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity
• Maintain communication with Sr. CXL and Liaison team members.
• Ensure proper documentation of Special Projects.
• Support PTO/OOO coverage planning to maintain continuity.
  
  

What you'll need:

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖️ Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never befo

Location: Columbus, Ohio

Pay: $50,000-$52,000

At BBYO, we’re motivated by our mission, inspiring us to reimagine work to make it fun, flexible, and fulfilling. We are looking for a passionate BBYO Genesis Fellow to join our team and make a difference. As a BBYO Genesis Fellow, you’ll play a pivotal role in the success of BBYO by working closely with teens to create strong programs, develop leadership skills, and make their chapters great for Jewish teens. Alongside your teammates, you’ll connect in a dynamic environment and create a positive impact on teens, our community, and the world.  

SHAPING THE FUTURE FOR TEENS AND YOURSELF 

As a BBYO Genesis Fellow, a typical day will include: 

• Working directly with teens (grades 6-12) to create impactful, fun and dynamic programs in their local chapters 
• Mentoring teen leaders and deliver leadership training 
• Working with teens to attract and retain members to build and grow chapters 
• Guiding teens in establishing an annual calendar for each chapter that drives engagement and recruitment through meaningful programming 
• Building and maintain and build relationships with key volunteers, parents, partners and stakeholders in the community 
• Recruiting new members to join BBYO and to attend summer programs  
• Facilitating the planning process, alongside teen leadership, and colleagues, for citywide and regional events including overnight conventions 
• Working alongside colleagues to bring new, innovative, and fun ideas to the community 
• Attending summer camp (but this time you’re in charge!) as you direct teen leadership programs 
• Managing the Columbus BBYO email inbox and assisting with mass communication tools including but not limited to newsletters, social media, and phone follow-ups 
• Tracking city data such as membership, prospects, and program logistics 

ESSENTIAL SKILLS FOR MAKING A LASTING IMPACT 

Our team has an entrepreneurial spirit and a passion for innovation to drive positive change. These skills are key to success as a BBYO Genesis Fellow: 

Experience/Education:

• 1-3 years of work experience and or volunteer experience
• Experience with youth or teens in a youth organization or camp environment is preferred
• A bachelor's degree or higher required

Skills: 

• A general knowledge of Jewish culture and calendar 
• Organized with an attention to detail 
• Commitment to relationship building, networking and customer service 
• Excellent communication skills 
• Creativity and problem solving 
• Confidence to take initiative to work independently and as part of a supportive team 

Abilities: 

• Attend all regional conventions and major events, BBYO’s staff conference, and staff BBYO’s International Convention each year. 
• Ability to travel as needed and to staff a summer leadership program for 2-3 weeks during summer  
• Unrestricted authorization to work in the U.S. without holding a visa or sponsorship. 
• To perform this job successfully, the individual must be able to perform each essential duty/function with or without reasonable accommodation in accordance with applicable law. 
• Ability to have access to reliable transportation, whether via personal vehicle or public transit, to ensure timely arrival at events

BBYO GENESIS FELLOWSHIP PROGRAM 

The BBYO Genesis Fellowship is a two-year program, commencing upon start date and ending on June 30, 2028. As a fellow, you'll gain invaluable experience rotating within BBYO departments, building a diverse skill set and an impressive resume. Program highlights include: 

• Rotate within a variety of BBYO departments to learn different areas of the business and build your resume 
• Mentorship and Coaching: Receive one-on-one mentorship and participate in cohort-based coaching for professional growth. 
• Learn to analyze and track data, driving effective decision-making processes. 
• Leadership Development: Enhance your ability to inspire and influence others, becoming an effective leader. 
• Networking: Build strong relationships and travel to BBYO communities to expand your professional network. 

BENEFITS OF OUR DYNAMIC AND SUPPORTIVE WORKPLACE 

Own Your Balance: 

• Flexible work environment  
• Unlimited paid time off (PTO)   
• 18 paid secular and Jewish holidays 
• PLUS two week-long office shutdowns  

Invest in Your Well-being: 

• Medical, dental, vision, short- & long-term disability, and 2.5x salary life insurance  
• Generous 403b and Roth retirement plan with vested match  
• Free access to WellHub, which includes access to gyms, online workouts and wellness apps 

Family First Environment: 

• Teen Involvement Benefit stipend 
• Flexibility in bringing child(ren) on business travel 
• Generous paid parental leave 

We also pay for your TSA pre-check, provide a home technology allowance and have pet insurance options! 

BE A PART OF A LEGACY… 

• that celebrates our rich, century-long history of enhancing the Jewish experience to build a meaningful, teen-led future 
• with an inclusive culture where authenticity is celebrated, respect is given, and fun is encouraged 
• built on trust and empowerment, offering flexibility in where you work and autonomy in how it gets done 

Embracing our past and future, we are excited about our growth and the challenges ahead. Join us and embark on an exciting journey with BBYO. INSPIRING TODAY. BUILDING TOMORROW. 

We are committed to enhancing the Jewish experience, valuing diversity, providing equal opportunity, and maintaining an environment free from discrimination or harassment. BBYO is an equal opportunity employer and is committed to the principle of equal employment opportunity by complying with all applicable laws which prohibit discrimination and harassment of any type in the workplace. Thus, BBYO strictly prohibits discrimination or harassment based on race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, protected veteran status, or any other characteristic protected by law in all terms, conditions, and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, training, wage and salary, benefits, discipline, and termination.

Principal Duties/Responsibilities:

· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools. CNC Maintenance & Repair Experience Highly Preferred.  

· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. Compiles alternative packages for purposes of retrofit, upgrade, or alternative functionality of equipment.

· Independently performs maintenance as per industry standards; creates maintenance standards and instructions for altered or new manufacturing equipment.

· Directs customer counterparts in maintenance optimization efforts, reliability, and preventative maintenance processes.

· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.

· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes

· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles technical manuals, operations, and maintenance processes relevant to equipment upgrades and automation integrations.

· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.

· Alters, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.

· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.

· Conducts on-the-job training and leads technical programs for technical development of customers and coworkers

· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· High School Graduate or equivalent (GED).

· Associates degree with a Technical focus and 12 years of related experience in specific industry; or, 15 years of experience in specific industry.

· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.

· Must be able to use basic hand tools and specialized tools, and programming software as appropriate.

· Extensive travel required. (Local, National, International). Candidates can reside anywhere within the Continental U.S.  

Desirable KSAs:

· Experience in condition based maintenance techniques, precision mechanical alignments, maintenance of applicable process equipment, and automation integration.

· Robust experience in programmable logic controllers, field device troubleshooting, maintenance of electrical drive and motor systems, and motion control devices.

Competencies:

· Communications

· Customer Focus

· Personal Discipline

· Safety

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Range  USD $45.00 - $57.56
Please note that compensation will vary based on the candidate’s experience and location.

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

​

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Senior Manager, Launch & Solutions

We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you’ll do:

• Merchant Launch & Solutions:
• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s) 
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Analysis:
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• On-Site Support & Leadership Development:
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you’ll need:

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

Operations Administrative Assistant

Position Summary

We are seeking a detail-oriented and proactive Operations Administrative Assistant to support daily human resources operations in a dynamic warehouse environment. This role is essential in ensuring a smooth onboarding experience, maintaining accurate employee records, and assisting in compliance and engagement initiatives.

Key Responsibilities

Pre-Onboarding Support & Orientation

• Prepare materials and supplies for hourly new hire orientation sessions.

• Conduct warehouse tours for candidates during the interview process to provide insight into operations.*

• Print and distribute new hire badges and OP (OpenPath) cards.

Employee Performance Management

• Upload attendance and behavioral feedback forms to individual employee profiles.

• Use UKG (or other HRIS) for reporting, attendance tracking, and roster management.

• Assign attendance points for No Call/No Show (NCNS), Voluntary Time Off (VTO), and missed punches in line with attendance policy.

• Perform regular roster scrubs to ensure accuracy of scheduling and employee data.

Engagement & Communication

• Assist in planning and executing employee engagement activities, including logistics, setup, and communications.

• Send JA (Job Abandonment) notifications following established HR protocols.*

• Sort, send, and direct incoming mail to the appropriate departments or personnel.

Compensation

• $18.50 per hour

Job Summary

This is a hands-on, activity-driven role ideal for someone who is eager to learn, contribute, and grow within a dynamic team responsible for driving sales of all Phoenix Contact products by combining engineering knowledge with strong interpersonal and business skills. The Strategic Account Manager (SAM) plays a key role on the regional sales team by providing leadership and direction in the establishment, development, and growth of assigned Regional Strategic Accounts. This position will carry out responsibilities in all of the following functions and areas: creating strategic plans, communicating direction, implementing corporate business reviews, creating corporate road-maps, expanding relationships (Maintain and develop relationships at all levels of Management, Procurement, Operations, and Quality Assurance, Engineering, Sales, and Estimating/quotations departments), analysis and recommendations, corporate price negotiations, and leading cross-functional teams.

The territory for this role is Ohio, Kentucky & parts of Tennessee. 

Responsibilities

• Meet or exceed sales quotas as established by the RSM and/or Vice President—Field Sales.
• Be proficient in BASE selling skills and implement to build strong customer relationships.
• Lead the charge in development of a strategic plan and implementation of strategic initiatives for regional strategic accounts. The focus includes increasing account share, revenue growth, profitability, building and expanding relationships with major stakeholders, increasing product mix, and expanding the Phoenix Contact brand.
• Develop strategic roadmaps for strategic assigned accounts providing direction and insight on revenue generating locations.
• Develop intimate insight into the customer culture, needs, and supply chain, including key metrics leading to the recommendation of plans, initiatives, and/or corrective actions to provide the highest level of service to the customer’s organization.
• Lead and coordinate established business reviews with the assigned strategic accounts, including monitoring of competitive activity, leading to recommendations to the Phoenix Contact team on areas of improvement.
• Organize and lead cross functional teams with the appropriate members of Phoenix Contact for the purpose of building and maintaining trusting relationships between Phoenix Contact and assigned strategic accounts.
• Support the preparation of proposals, presentations, and sales materials.
• Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity.
• Collaborate with the entire Phoenix Contact team to align efforts, effectively communicate both verbally and written.
• Track and report on business development activities and performance metrics.
• Differentiate Phoenix Contact from other component vendors by building “partner” relationships with customers.
• Be proficient in and drive the use of all sales tools provided to support local markets.
• Work closely with Harrisburg Product teams to aid in the development of field presentations and application notes.
• Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight.
• Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department.
• Demonstrate technical competence on all products/solutions within the area of focus.
• Provide forecasts and reports to RSM as required.
• Deliver presentations and hands-on demonstrations of Phoenix Contact products, applications, and technology for the purpose of product sales.
• Develop and maintain a working knowledge on all Phoenix Contact products/solutions.
• Qualify and follow up on all opportunities within the assigned strategic accounts.
• Follow up on all quotations within the assigned strategic account portfolio.

Qualifications

• Four-year degree in technical discipline preferred and/or equivalent experience.
• 5+ years minimum sales experience in the electronics or industrial automation & controls marketplace.
• Experience working with distribution preferred.
• Excellent networking, and influencing skills needed to communicate at all levels.
• Exhibits high-level interpersonal and negotiation skills.
• Successful history in achieving strategic and sales targets.
• Self-motivated with the ability to learn and adapt quickly.

Essential Job Functions

• Must be able to travel via airplane.
• Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time.
• Must be able to lift a minimum of 50 lbs.
• Must be able to travel overnight 20-25% as dictated by assigned territory.
• Comply with company dress code guidelines.
• Punctuality is required.
• Regular and on-time attendance.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!

Overview

As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.

This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.

What You’ll Do

Warehouse Design & Engineering

• Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
• Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
• Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
• Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.

MHE & Automation Engineering

• Specify, evaluate, and engineer material handling and automation systems including:
• Conveyors, sorters, and divert systems
• Pick modules, pallet flow, case flow, and mezzanines
• AMRs, AGVs, and goods-to-person solutions
• Packaging, labeling, dimensioning, and weighing systems
  
  
• Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
• Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.

Capacity Modeling & Data Analysis

• Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
• Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
• Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
• Use post-launch operational data to refine assumptions and continuously improve design standards.

Financial Analysis & Business Case Development

• Develop CapEx and OpEx estimates for MHE and automation investments.
• Support ROI, payback period, and total cost of ownership analyses.
• Partner with Finance and Leadership to support capital planning and investment decisions.
• Drive standardization across facilities to reduce engineering variability and lifecycle cost.

Launch Support & Continuous Improvement

• Support warehouse launches and expansions through go-live and stabilization.
• Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
• Perform post-launch audits and feed learnings back into network design standards and playbooks.
• Document and maintain reference designs, engineering standards, and best practices.

What You’ll Need

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
• 5+ years of experience in warehouse design, material handling engineering, or automation.
• Proven experience designing high-volume distribution or fulfillment centers.
• Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
• Proficiency in AutoCAD or similar layout and design tools.
  
  

Preferred Qualifications

• Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
• Familiarity with WMS concepts and system integration dependencies.
• Greenfield warehouse launch experience.
• Experience working directly with automation integrators or MHE vendors.
  
  

Key Attributes

• Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
• Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
• Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
• Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Louisville, KY

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Louisville Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Louisville, KY

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe'

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.