How you'll help us achieve it

Our Agent Quality team plays a pivotal role in shaping and maintaining a compliant and efficient agent network. Collaborating closely with our agent management and compliance teams, we develop robust internal policies, procedures, and practices to ensure agent compliance. Our goal is to ensure that every aspect of our agent network — from training initiatives to branding strategies — adheres seamlessly to both Wave’s standards and regulatory requirements.
By joining our team, you'll have the opportunity to drive impactful change, ensuring that our network operates at the highest standards of quality and compliance in the industry.

In this role you’ll;

• Coordinate and lead the unit team to implement the strategy and achieve the planned objectives in agent quality management.
• Identify, plan, and coordinate monthly projects to improve processes and tools within the agent ops team.
• Coordinate policy reviews and process documentation, including key learnings, and help with knowledge transfer sessions with other affiliate country operations.
• Assist with ideas, special programs, project designs, and pilot implementations as may be determined by the business related to your unit.
• Help track agent quality through well-coordinated mystery shopping with your team.
• Manage a team of high-performing Mystery Shoppers, mentoring and coaching them to perform to the best of their ability. 
• Devise ways to unearth and track tricks and ways by which agents do not utilize Wave’s allocated funds for the intended purpose, and suggest improvements.
• Develop and formalize control procedures to ensure the quality of agents across the network.
• Work from first principles to understand the user's biggest problems, then figure out how processes and tools should work to solve them.
• Prioritize the biggest problems blocking the unit's performance and impact.
• Support the Head of Operations in identifying and mitigating risks across the network and for our customers.

Key details

• Location: You'll work from our office in Cote d’Ivoire and may travel to field locations.
• Work authorization in Côte d’Ivoire is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree or above in IT, business administration, finance, criminology or other relevant disciplines.
• 3+ years of experience in operations.
• Experience in managing, coaching, and mentoring a high-performing team.
• Strong proficiency in data analysis and the capability to interpret complex datasets to identify trends, draw actionable insights, and support data-driven decision-making.
• Fluency in English and French.
• Willingness to travel up to 20% of the time to different regions within Cote d’Ivoire. 

You might be a good fit if you

• Have strong analytical skills and can assess complex data sets, identify patterns, and draw insightful conclusions.
• Are adept at proposing practical, effective solutions to mitigate identified risks and address emerging risk issues.
• Have a strong track record of collaborating and partnering with cross-functional teams.
• Are excellent at process documentation and effective at knowledge transfer.
• Think about culture and process from the users' perspective.
• Are an adaptable and creative thinker who is willing to iterate and fail quickly.
• Can communicate effectively and often, both in writing and in person, to the point of over-communication.
• Exhibit meticulous attention to detail in all analyses and processes, ensuring accuracy and thoroughness.
• Think from first principles (basic theoretical form) about how things should work.
• Have led a team whose role was to ensure the operational and quality conformity of a network.

How you'll help us achieve it

Are you a seasoned Business Development professional who thrives in a dynamic environment? Would you want to join a company that is fostering financial inclusion and driving economic empowerment on the African continent? Then this role is for you!

As a result-driven Business Development Manager with extensive market and industry knowledge, you will play a pivotal role in driving our growth strategy forward.  

Reporting to the WAEMU Head of Business Development, you will be responsible for building and cultivating relationships, establishing partnerships, and executing contracts based on the needs of the Product and Operation teams to ensure the continued scaling of Wave’s business in Côte d’Ivoire.

In this role, you'll;

• Forming, negotiating services and managing strategic partnerships (with banks, telcos, bill payment companies, international remittance companies, etc.) that are key for Wave's business to operate.
• Building relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
• Sourcing business partnerships for Wave's payment products.
• Identifying and liaising with the right person at partners to achieve Wave's needs.
• Supervising communication between partners and Wave teams (Product, Finance, Legal, compliance, Risk, Marketing…)

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire
• Work authorization in Cote d'Ivoire.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We pay 100% of your health care insurance premium cost for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidised childcare when you return to work.
• We help you live your fullest life now- we subsidise gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• At least 5 years' experience in a similar position at a bank, telco, international remittance or fintechs
• Fluent in French and English
• Secondary degree education in Communications, Telecommunications, Finance, International Relations, Business Management, or a comparable field

You might be a good fit if you

• Have a strong network of acquaintances in Cote d'Ivoire from your work in Mobile Money, Banking, Telecom, Insurance or B2B sales.
• Have identified and professionally engaged with strategic partners, seizing upon mutually beneficial opportunities and being relentless in your pursuit.
• Are equally at ease in a boardroom giving a presentation or preparing partner on-boarding documents in French/English.
• Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
• Like team work, but also know how to work well autonomously.
• Have demonstrated tenacity and a willingness to go the distance to get something done.
• Are very detail-oriented and seek to achieve excellence in everything you do.
• Have experience working at an international company (nice to have). 

How you'll help us achieve it

We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.

You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.

In this role, you'll;

• Support Organizational Design & Effectiveness

  • Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
  • Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
  • Support managers on change management, team design, and culture alignment as their orgs scale.
  • Contribute to cross-functional projects that enhance employee experience, performance, and engagement.

  Learning & Development Collaborations

  • Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
  • Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
  • Track participation, to inform continuous improvement of learning initiatives.

  Talent Management & Growth

  • Partner with leaders to map career paths and growth frameworks across their teams.
  • Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
  • Build visibility into succession planning, and emerging talent across Wave.
  • Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.

  Grow our Talent & Development Programs

  • Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
  • Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.

  Strengthen Employer Branding 

  • Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
  • Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations.
• Work authorization in Côte d'Ivoire. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
• A degree in Business Administration, Human Resources, or equivalent.
• French and English proficiency. 
• Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
• Hands-on operational experience in managing employee relations. 
• Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
• Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.

You might be a good fit if you

• Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
• Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
• Are analytical and data-informed, using insights to guide decisions and measure impact.
• Excel at building relationships and trust, partnering across multiple levels and cultures.
• Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.

How you'll help us achieve it

Our organization is growing quickly, creating demanding roles with ample room for professional and personal growth. We have launched several business products and are looking to scale up acquisitions for these products. We're looking for a Sales Group Lead who's resourceful, organized, and proactive about getting things done. You'll be responsible for building and implementing a sales strategy and managing our Sales Representatives team in Côte d’Ivoire.

In this role, you'll;

• Be responsible for bringing on and managing relationships with key organizations for Wave business products, including APIs, bulk payment, cash collection, and merchant payments.
• Manage a team of sales representatives responsible for growing the portfolio of organizations using Wave's business products.
• Be revenue-focused on how we can cross-sell products to our clients, evangelize the products, and be personally involved in acquiring businesses.
• Own plans and strategies for acquiring businesses and achieving the company's sales targets.
• Document and share progress on the sales pipeline to support organizational planning, financial forecasting, budgeting, and strategic planning.
• Establish the inbound lead requirements needed to meet your sales objectives.
• Establish and foster partnerships and relationships with key customers both externally and internally.
• Build a process and funnel for prospecting, negotiation, onboarding, activation, and expansion (or something that can resume the sales value chain?)
• Work collaboratively across teams - including Compliance, Engineering, Product, and Marketing

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire.
• Work authorization in Côte d'Ivoire.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• Fluent in English & French.
• A degree in Sales, Marketing, or any related field.
• Previous experience in sales/business development.
• 7+ years of experience in sales, especially in mobile money/financial services.
• Worked in the field force with a proven track record in building segmentation and targeting.
• Successfully managed a sales team with experience in sales coverage models and quota setting.
• Demonstrated analytical abilities and problem-solving skills.
• Industry experience and use of a CRM

You might be a good fit if you

• Have developed functional systems to drive your work independently.
• Have a great network and business contacts.
• Have strong financial acumen.
• Are metrics/results-driven
• Are Tenacious
• Have previous sales experience for B2B products.
• Have good management experience.
• Are strong at building relationships
• Experience driving partnerships with companies in the primary and secondary economic sectors

How you'll help us achieve it

As a Payment Sales Representative, you will be part of the Corporate team and will be responsible for prospecting and acquiring new corporate businesses. You will also help create revenue-generating commercial products that corporates will appreciate to increase our non-P2P revenue.

In this role, you'll;

• Source business partnerships for Wave's business products.
• Participate in the elaboration of the sales strategy.
• Figure out how we grow our business customer base day after day.
• Build relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
• Provide feedback from daily activities.
• Support the Payment strategy in specific locations within Côte d’Ivoire.
• Prospect and acquire new corporates at targeted locations.
• Provide feedback from daily field operations that impact other departments and activities, such as marketing and agent management teams.
• Supporting the growth of our operational activities - figuring out how we can grow our merchant customer base day after day within an assigned region of Côte d’Ivoire.

Key details

• Location: You'll work from our office in Abidjan.
• You must have work authorization in Côte d’Ivoire.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in French, with a good command of English.
• Bachelor's degree in Sales, Administration, or Business Management.
• At least 3 years experience in a similar position.
• Worked in the field force with a proven track record in building segmentation and targeting.
• Demonstrated analytical abilities and problem-solving skills.
• Industry experience and use of a CRM.

You might be a good fit if you

• Have strong sales skills.
• Have a strong network or pipeline of potential corporate clients.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.

About You and The Role

Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Cote D'ivoire, we’re seeking a Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Côte d'Ivoire’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.

What You’ll Do

• Own deployment strategy and execution for all new Zipline distribution centers across Côte d'Ivoire.
• Lead cross-functional coordination between Côte d'Ivoire teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
• Partner with government agencies, regulators, and local authorities in Côte d'Ivoire to secure permits, approvals, and strong working relationships.
• Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
• Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
• Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
• Help hire, develop, and lead a team of deployment project managers.
• Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
• Provide clear, data-driven reporting on progress, risks, and performance to leadership.

What You'll Bring

• 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
• Proven success delivering large-scale, technically complex projects within Côte d'Ivoire, from concept to completion.
• Strong experience working with Côte d'Ivoire regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
• Demonstrated ability to lead and develop in-country project teams.
• Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
• Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
• A systems mindset, with the ability to build scalable processes adapted to local context.
• Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
• Willingness and ability to accommodate more than 50% travel within Côte d'Ivoire.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

About You and The Role

Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Nigeria, we’re seeking a Construction and Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Nigeria’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.

What You’ll Do

• Own deployment strategy and execution for all new Zipline distribution centers across Nigeria.
• Lead cross-functional coordination between Nigeria teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
• Partner with government agencies, regulators, and local authorities in Nigeria to secure permits, approvals, and strong working relationships.
• Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
• Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
• Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
• Help hire, develop, and lead a team of deployment project managers.
• Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
• Provide clear, data-driven reporting on progress, risks, and performance to leadership.

What You'll Bring

• 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
• Proven success delivering large-scale, technically complex projects within Nigeria, from concept to completion.
• Strong experience working with Nigerian regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
• Demonstrated ability to lead and develop in-country project teams.
• Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
• Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
• A systems mindset, with the ability to build scalable processes adapted to local context.
• Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
• Willingness and ability to accommodate more than 50% travel within Nigeria.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

About You and the Role

We are seeking a strategic, mission-driven Country Director to oversee and grow Zipline’s entire business in Côte d’Ivoire. This is the most senior role in-country, responsible for the P&L, commercial success, operational excellence, and long-term sustainability of our presence. This role reports directly to the CEO, Africa.

As the Country Director, Côte d’Ivoire, you will own the full performance of the business—from revenue growth and customer expansion to operational reliability and stakeholder satisfaction. You will directly manage operating units around the country, ensuring that Zipline consistently meets high standards of service quality, safety, and customer delight.

You will be the face of Zipline in Côte d’Ivoire, cultivating relationships with government partners, development organizations, funders, and key decision-makers. At the same time, you will be the internal driver of strategy, alignment, and accountability, ensuring that the business thrives by serving customers exceptionally well and building deep, lasting value for the country.

A strong candidate brings significant leadership experience, commercial instincts, operational understanding, and the ability to guide a complex business toward growth and impact.

What You’ll Do

Business Ownership & Leadership

• Own the overall health, performance, and growth of Zipline Côte d’Ivoire, including revenue, costs, service quality, and customer outcomes.
• Hold full P&L responsibility, ensuring the business is financially sustainable and primed for long-term expansion.
• Directly manage and coach Zipline Distribution Center (“Nest”) Operations Leads, ensuring operational excellence, reliability, and safety standards are consistently met at our nests across the country.
• Develop and execute annual business strategies and plans aligned with Zipline’s global priorities and the Côte d’Ivoire market, partnering closely with functional leads in Logistics, Procurement, New Deployments, Finance, Legal, HR, Recruiting, IT, Marketing, Engineering, Regulatory, and more.
• Lead cross-functional decision-making, risk assessments, and resource prioritization for the country.

Customer Experience, Partnerships & Growth

• Own the full customer lifecycle in the public and private sector—from initial engagement and contracting to implementation, scaling, and long-term partnership expansion.
• Lead impact, economic value, and solution-design conversations with clients, ensuring Zipline’s services deliver meaningful health, economic, and operational outcomes.
• Design and execute plans to integrate Zipline’s logistics and data services into government systems and partner workflows for maximum return on investment.
• Drive pipeline growth across health, agriculture, and additional sectors that can benefit from Zipline’s infrastructure.
• Strengthen relationships with government agencies, funders, development partners, and implementing organizations to support growth and national adoption.

Internal Leadership & Strategic Alignment

• Work closely with Zipline’s global and regional leadership—including the CEO, Africa—to shape the country’s long-term strategy, growth roadmap, and operational model.
• Ensure strong alignment and collaboration between commercial, operational, regulatory, and global teams.
• Serve as the key conduit of market insights, customer feedback, and operational realities to influence product, strategy, and global decision-making.
• Foster a culture of accountability, customer obsession, team development, and continuous improvement across the Côte d’Ivoire organization.

What You’ll Bring

• 8+ years of experience in business leadership, sales, partnerships, operations, or government affairs
• Experience managing teams and leading a business unit or P&L strongly preferred
• Proven track record of driving both revenue growth and operational performance
• Experience selling complex solutions or working with government and development partners (preferred)
• Strong strategic, analytical, and execution capabilities
• Ability to deeply understand customer needs and design solutions that deliver clear value
• Exceptional communication, relationship-building, and presentation skills
• Adaptability, creativity, and self-motivation
• A collaborative leadership style and a commitment to customer success
• Fluency in French & English required

Ability to travel: Up to 50%

What Else You Need to Know   

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The Senior Health Information Specialist (SHIS) will play a pivotal role in supporting the Côte d'Ivoire Ministry of Health and relevant government agencies to strengthen and integrate national health data systems. Embedded within the Direction de l'Information Sanitaire (DIS) at the Ministry of Health, the SHIS will provide strategic oversight, technical leadership, and capacity building to advance the Cote d’Ivoire's digital health architecture and data-driven decision-making. The SHIS will support the Ministry of Health in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives. 

The primary focus of the Senior Health Information Specialist will be to provide technical leadership and capacity building to ensure the successful implementation of integrated, cost-effective, and sustainable data systems for health. This position is responsible for leading the implementation and integration of digital health solutions—including electronic medical health records (EMHRs), laboratory information management systems (openELIS), health commodity inventory management systems (mSupply, eSIGL), and disease surveillance platforms (DHIS2, etracker, OneHealth)—across all levels of the health system. The SHIS will oversee the management and analysis of large, complex datasets spanning multiple disease areas (HIV, TB, Malaria, MNCH, Global Health Security, and Routine immunization), ensuring data quality, interoperability, and real-time reporting to support program monitoring, evaluation, and policy development.

By collaborating with government counterparts, implementers, and donors, the SHIS will help drive the transition to government-led data management and reporting, strengthen data-driven decision-making in support of the America First Global Health Strategy (AFGHS), and support Côte d'Ivoire's progress toward the Government of Côte d'Ivoire's national Digital Health strategy to accelerate health coverage and the achievement of key health outcome and process metrics.

Responsibilities

Strategic Leadership & Technical Guidance

• Ensure effective communication and coordination between the Ministry of Health (particularly the DIS), NGOs, donors, and civil society partners related to health information systems and strategic information activities.
• Ensure M&E activities are integrated into overall U.S. Department of State-supported health activities and coordinate these activities with the MOH to avoid duplication of effort and programming gaps.
• Collaborate with government institutions, implementers, and other stakeholders to integrate project data into government systems and national platforms.
• Build trust and maintain professional relationships across diverse partners, facilitating knowledge sharing and capacity building.
• Participate in and contribute to health information and M&E-related meetings hosted by the MOH and other partners.

Communications

• In addition to regular communications with the DIS and Ministry of Health, communicate with partners and the U.S. Embassy to review progress, discuss activities, and address emerging issues.
• The SHIS should avail themselves for calls/meetings with the U.S. Embassy as requested.

Management of Data Systems and Reporting

• Ensure that U.S. government resources are maximized toward achieving sustained results in health data management in line with U.S. government laws, regulations, policies, and procedures.
• Provide technical support to Department of State implementers during the planning, design, and implementation phases to ensure quality data collection and reporting.
• Recommend changes in data management and reporting approaches, using analysis of system performance and data quality assessments.
• Support the Ministry of Health to update and maintain monitoring and evaluation systems to be implemented through existing MOH platforms and existing U.S. government-supported mechanisms.
• Conduct monitoring and evaluation visits to implementation sites to ensure all quantitative and qualitative data is collected properly, and data quality standards are maintained.
• Produce high-quality donor and stakeholder reports that meet international standards and translate technical data into clear, actionable insights for non-technical audiences.

Data Analysis & Modelling

• Conduct exploratory and advanced data analysis to identify trends, correlations, and predictive insights across disease programs.
• Support the development and validation of statistical and machine learning models to inform program planning, resource allocation, and policy development.
• Oversee the integration and interoperability of data from multiple disease areas and platforms (e.g., SIGDEP, SIGSANTE, DHIS2, etracker), ensuring data completeness, accuracy, and reliability.

Data Visualization & Reporting

• Support the development and optimization of dashboards, data visualizations, and reporting tools to communicate insights and support evidence-based decision-making.
• Oversee the reporting of key health indicators and program outcomes on national and partner platforms, ensuring alignment with program metrics and requirements.

Health Data Systems Integration

• Support the integration and interoperability of health data systems (EMHRs, openELIS, mSupply, eSIGL, DHIS2, etracker, SIGDEP, SIGSANTE) in line with Côte d'Ivoire's Digital Health Architecture.
• Ensure seamless data exchange and real-time reporting across platforms, supporting national and subnational program monitoring and evaluation.

Research, Learning, and Performance Assessment

• Provide technical expertise in research, learning, and innovation, supporting the adoption of new tools, frameworks, and strategies for continuous improvement.
• Support the advancement of research and evidence dissemination goals.
• Support the implementation of standardized performance assessment approaches, including Data Quality Assurance (DQA) and Continuous Quality Improvement (CQI), to optimize program outcomes and quality of care.

Program Monitoring & Reporting

• Oversee the collection, analysis, and use of data for program monitoring, reporting, and policy development, ensuring alignment with program outcome and process metrics.
• Collaborate with national agencies within the Ministry of Health and implementers to strengthen integrated health data systems.
• Support the preparation of reports, briefings, and presentations for the U.S. Embassy and other stakeholders.

Monitoring, Evaluation & Learning (MEL)

• Provide expert technical guidance to advance planning, implementation, and monitoring of M&E frameworks, indicators, and reporting systems.
• Support the development of Performance Monitoring Plans (PMPs) and ensure data quality assurance across all health programs.
• Design and implement data collection strategies using modern tools (ODK, KoboCollect, SurveyCTO) and analysis software (Excel, SPSS, STATA, Power BI).
• Work with health information systems (SIGDEP, SIGSANTE, or similar platforms) to strengthen data management capacity within the Ministry of Health.
• Keep abreast of current developments and best practices in M&E through regular engagement with SI experts (domestic and international) and U.S. government officials, ensuring proven methodologies are integrated into national health information systems.
• Monitor key performance metrics across disease areas, document lessons learned and disseminate success stories and innovations.
• Ensure the quality, efficiency, and impact of disease programs, supporting the achievement of program targets and health coverage goals.

REPORTING:

The Senior Health Information Specialist will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. The format for reporting may be adjusted with concurrence from the U.S. government.

SUPERVISION:

In addition to your LEAP Global supervisors and POCs, the Senior Health Information Specialist will report to the Direction de l'Information Sanitaire (DIS), Ministry of Health, and has no formal supervisory responsibility. Incumbents may also have an onsite manager/supervisor with the coordinating Government of Côte d'Ivoire ministry, department, or agency who will provide day-to-day direction as defined in the roles and responsibilities above.

Qualifications

• Advanced degree in Public Health, Epidemiology, Global Health, Data Science, Statistics, Informatics, or a related field.
• Minimum of 7 years of progressive experience in public health data management, analytics, and health information systems in Côte d'Ivoire or similar contexts.
• Demonstrated expertise in data management, modeling, and big data analytics.
• Experience with the management and integration of national health information systems (EMHRs, openELIS, SIGDEP, SIGSANTE, DHIS2, etracker).
• Experience in Monitoring & Reporting, preferably in health, education, or development sectors.
• Minimum 2 years' direct experience managing or advising public health programs.
• Proven leadership in designing, implementing, and evaluating public health data systems at scale.
• Strong experience engaging with government agencies, donors, and international partners.
• Knowledge of disease control initiatives, public health interventions, and emergency response systems.
• Excellent leadership, communication, and team management skills.
• Proven ability to communicate clearly and concisely – orally and in writing – in both French and English. Demonstrated ability to communicate highly technical information to both subject matter expert and non-expert audiences.
• Good computer skills, including familiarity with Microsoft Office programs.
• Excellent organizational, planning, negotiating and problem-solving skills.

Preferred Qualifications

• Experience with DOS and/or PEPFAR projects is an advantage.
• Experience with DOS-funded public health programs.
• Demonstrated experience working with health information systems (SIGDEP, SIGSANTE, or similar platforms).
• Proven ability to thrive in dynamic environments with shifting priorities and effectively managing multiple projects and competing deadlines.
• Collaborative, respectful, and culturally sensitive approach to working in diverse settings.
• Deadline-driven with excellent organizational skills and commitment to continuous learning and innovation in M&E practices.
• Technical experience working in Côte d'Ivoire and knowledge of local culture is a plus.