How you'll help us achieve it

We are looking for an AML Investigator familiar with money laundering trends and comfortable investigating complex cases to support our Financial Security Team’s mission to prevent, detect, and report suspicious activity. The position will report to our Senegal Compliance Analyst.

In this role, you will:

• Conduct investigations on alerts generated by our AML Transaction Monitoring system.
• Participate in enhancing alerts to reduce overall false positives and prioritize the investigation of suspicious activity.
• Support the Financial Security Manager in reviewing reports generated by other Analysts.
• Contribute to the effectiveness of the Transaction Monitoring System by identifying weaknesses and proposing improvement measures.
• Contribute to the generation of Financial Security reports. 
• Participate in awareness-raising and training activities relating to financial security.
• Carry out investigations into suspicious transactions and activities.
• Prepare suspicious transaction reports.
• Contribute to drafting reports and dashboard updates for Decision Makers.
• Assist the Financial Security Manager in ensuring the implementation of embargo restrictions issued by the regulator, with the approval of Wave's governing body.
• Gather information about requisitions from law enforcement authorities and/or the financial intelligence authority.
• Other duties may be assigned as required.

Key details

• Location: You'll work from our office in Dakar.
• You must have work authorization in Senegal.
• This is a permanent contract.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Proficiency in spoken and written French and English. Fluency in Wolof and another local language would be an advantage.
• Bachelor’s degree or above in IT, finance, criminology, Risk Management, or other relevant disciplines.
• At least 3 years of relevant experience in AML Transaction Monitoring and/or Sanctions Screening at a financial institution.
• Compliance certifications, such as ACAMS, are a plus.
• Proficient knowledge of AML/CFT risks.
• Good knowledge of UEMOA financial security regulations.

You might be a good fit if you have

• Strong computer skills.
• Strong analytical skills.
• Good communication skills, both verbal and written.
• Self-motivated and able to work under pressure.
• Good attention to detail and seek excellence in everything you do.
• Intellectual curiosity and creativity in the way you go about tackling problems.
• A positive attitude and embracing failure as a means to spark innovation and growth.
• A willingness to go the distance to get something done.
• Experience working in a fast-paced environment and can adapt quickly to changing priorities.

How you'll help us achieve it

We are looking for field officers to manage product rollouts as we launch our business in one of these regions in Cameroon: Yaoundé, Bafoussam, Bertoua or Maroua/Kaéle. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.

In this role, you'll: 

• Identify and build a local agent network and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
• Recruit target users and onboard them on the use of Wave products
• Collaborate with Field Officers in different locations to progress the adoption of Wave products
• Ensure agent quality and compliance with legal and policy requirements.

Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations.

• Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.
• Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.
• Be the primary contact for all agency networks acquiring Wave products in your territory.
• Champion excellent customer service among distributors and agents within your territory.

Requirements

• Fluent French, with ideally a good command of one additional local language.
• Medium English Level.
• At least 2 years of relevant work experience, specifically managing an agent network in Cameroon, including a  minimum of 1 year of experience managing field-based teams
• Familiar with at least one of the regions listed.

Key details

• Location: This is a field role. You will be based in one of these cities and may travel to other field locations across the country based on business needs:
  
  • Douala
  • Maroua
  • Garoua
• Contract type: 6 months fixed-term contract.
• Work authorization in Cameroon is required.
• We offer generous health insurance for yourself and your dependents.
• Airtime reimbursement.
• Food allowance.

You might be a good fit if you

• Are excited about working in the field, as this is a largely field-operations role.
• Detail-oriented and seek to achieve excellence in everything you do.
• Are a clear and proactive communicator, able to independently follow through on tasks, and able to manage team priorities effectively.
• Enjoy teamwork, but also know how to work well independently.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.

In this role, you'll: 

• Serve as the primary point of contact for customers, providing them with world-class service and support.
• Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
• Maintain up-to-date knowledge of Wave products.
• Use active listening skills to understand customer needs and provide solutions that address those needs.
• Participate in team meetings and contribute to continuous improvement initiatives.

Key details

• Location: Freetown, Sierra Leone.
• Contract Type: 6-month fixed-term contract.

Requirements

• Fluency in English and Krio.
• 3+ year's experience in a comparable position (Call center, Customer Service).
• Being able to work with flexible schedules.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• A strong sense of responsibility and an excellent ability to take initiative.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.

In this role, you'll: 

• Serve as the primary point of contact for customers, providing them with world-class service and support
• Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met  
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary
• Maintain up-to-date knowledge of Wave products
• Use active listening skills to understand customer needs and provide solutions that address those needs
• Participate in team meetings and contribute to continuous improvement initiatives

Key details

• Location: Niamey, Niger
• Contract Type: 6-month fixed-term contract
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluency in French, Haoussa, Zarma and other local languages.
• 3+ year's experience in a comparable position (Call center, Customer Service)
• Being able to work with flexible schedules

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• A strong sense of responsibility and an excellent ability to take initiative.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team and are looking for a Support Team Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.

As a support team leader, you will be the contact point for our support team members, so you are expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects and training.

In this role, you'll:

• Ensure the smooth functioning of customer support services at Wave.
• Manage and coordinate support team representatives and support team group leads.
• Build user loyalty by being the voice of Wave when users call in for support or more information.
• Manage the Support team, including their schedule, and carry out their performance reviews.
• Provide training and refresher courses for the support team to ensure they strengthen their skills and knowledge.
• Assess and communicate human resources and material needs to achieve all support-related activities.
• Work with different product teams to improve customer experience, tools, and processes.
• Prepare periodic reports on the support activity.
• Participate and lead interview processes for new hires.
• Make sure OKRs are achieved, and processes are respected.
• Ensure quality service for all Wave users.
• Report bugs detected to engineers.

Key details

• Location: Bouaké, Côte d'Ivoire
• Contract type: Permanent.
• Work authorization in Côte D’Ivoire is required.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Seven years plus experience in customer service or call center operations with at least 4 years of experience leading a team.
• A Bachelor's degree or above in Communications, Business Administration, or any other related field. A degree in Management or training in team leading is a plus.
• Strong proficiency in French & English. Other languages or local languages may be an asset.
• Experience working at an international company.

You might be a good fit if you

• Have proven experience in managing a service and support-focused team culture.
• Love being the first line of support and troubleshooting issues.
• Have in-depth knowledge of performance metrics.
• Are an excellent communicator, both oral and written.
• Are able to multitask efficiently under time pressure.
• Are able to work with cutting-edge technology and assimilate information rapidly.
• Have good organisational and time-management skills.
• Can adjust quickly to changing priorities and conditions and cope effectively with complexity and change.

Wave Burkina is hiring a resourceful and results-oriented Head of Operations. In this key role, you will oversee operations during a period of rapid business growth. We are looking for a proven leader capable of managing core operational teams, including agent operations, user growth, agent liquidity, cash security, agent quality, and operational training. 

Additionally, you will be instrumental in innovating and implementing growth initiatives to build a high-quality agent network that enables faster, more efficient user acquisition. You'll report directly to the General Manager of Burkina, with a dotted line to the Head of Scaling Operations, and work closely with the Growth Operations Country Lead to align on national and cross-market priorities.

In this role you'll;

• Lead and oversee all day-to-day field operations, solving growth bottlenecks from first principles.
• Manage core operational teams: agent operations, liquidity, quality, cash security, and training.
• Drive key strategic projects to improve agent network quality and user growth.
• Hire, grow, and manage a high-performing local team.
• Translate company-wide objectives into operational strategies for Burkina.
• Live and champion Wave's values and embed them in team culture.
• Collaborate closely with cross-functional leaders across Growth, People, and Ops.
• Share insights from Burkina to shape Wave's broader operational strategy.
• Provide direct management of direct reports leading core operations functions.

Key details

• Location: You'll work from our office in Burkina Faso and travel to field locations as needed.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Speak English fluently, French. Other local languages are helpful but not essential.
• Excellent leadership skills with at least eight years of experience managing large field teams.
• Very strong communication and stakeholder management skills.
• Burkina market knowledge.

You might be a good fit if you 

• Have led large-scale teams or projects that directly supported company-wide goals.
• Have successfully managed complex field operations, including agent networks, and contributed to balancing liquidity, quality, and volume growth.
• Delivered high-quality, data-driven work that leads to visible impact in your OpCo or business unit.
• Are an effective coach who grows and empowers your direct reports.
• Can unblock your team and manage projects from scratch with a clear sense of ownership and urgency.
• Collaborate smoothly across teams from Operations to Product to Finance and help align multiple stakeholders.
• Think beyond your market and contribute to solutions and improvements at a global or cross-OpCo level.
• Run productive, outcomes-focused conversations with both team members and senior leaders.
• Plan to anticipate challenges before they arise.
• Frequently propose and implement innovative process improvements.
• Are comfortable reasoning with data, asking strong questions, and making decisions on behalf of your team.

#LI-MS1

Role Specificities

We’re looking for an engineer who is independent and excited about getting things done. You'll be responsible for building and improving the enterprise endpoint infrastructure and have ownership of the service and its impact on employee productivity at Wave. You will own the entire endpoint stack and be responsible for administration of all enterprise infrastructure, planning and implementation of systems as we rapidly scale our business.

In this role you’ll:

• Join an autonomous team focused on a single area of Wave’s IT org. You will report directly to the IT Director. Typically, you'll be responsible for endpoint Infrastructure end-to-end, from design through deployment and maintenance.
• You will be joining at a time of transformation, in the IT organisation evolving from a flat team structure to areas of skilled ownership.
• Along with the business growing at a pace, taking ownership of projects and business needs such as:
  • Design, build, implement, and maintain scalable and performant endpoint management infrastructure to facilitate best-in-class security of the Wave fleet comprising macOS,  ChromeOS, Windows, iOS, and Android endpoints.
  • Deliver critical endpoint management efficiencies and capabilities through bespoke software development and implementation of both industry-standard open source tooling and first-party software solutions.
  • Employ modern Infrastructure-as-Code (IaC) methodologies, develop GitOps-driven solutions to deliver consensus-based fleet management capabilities at scale.
  • Build and maintain CI/CD pipelines for fleet management infrastructure, deploying to progressively tested environments across multiple clouds (Azure, GCP) and geographies (Africa and global remote workforce).
  • Drive initiatives to adopt emerging technologies, industry best practices, and optimise processes for scalability and operational efficiency.
  • Partner with cross-functional teams to ensure seamless endpoint user experiences while maintaining strict security standards and continually increasing the bar.

Key Details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso. Your working hours must align with GMT +/- 1, with reliable Internet access as long as you have work authorization.
• Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.)
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your experience level and location, we are offering a salary range of $133,100 to $194,200 USD (paid in your local currency equivalent) plus a generous equity package.
• Major benefits:
  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)
  • 6 months fully paid parental leave and subsidized fertility assistance
  • Unlimited vacation with a 20-day minimum requirement
  • $10,000 annual charitable donation matching

Requirements

• Minimum 5 years of professional experience as an Endpoint Engineer.
• Experience as a Endpoint Engineer managing multiple, international sites, including single sites of 2,000+ endpoints.
• Good communication skills with stakeholders and expectation management.
• Successful candidates must be willing to travel to our operating countries when required as part of your regular duties. For the first year, up to 50% travel may be required  to review all the current setups.

You might be a good fit if you 

• Proficient in a modern programming (Python) and scripting (Python, Bash, Powershell) languages
• Extensive hands-on experience with Jamf PRO, Google Workspace and Microsoft Intune to ensure comprehensive secure fleet management as well as experience with similar cloud identity providers.
• Demonstrated success and experience with open source endpoint management tooling for configuration management, mobile device management, application management, and telemetry such as Salt, Puppet, Munki, Nano/MicroMDM, osquery, Autopkg, ChromeBrew, WinGet, apt etc.
• History of developing and delivering secure, reliable, scalable, and technology solutions.
• Deep knowledge and experience managing corporate infrastructure at scale with Infrastructure-as-Code (IaC) practices & GitOps workflows (Terraform, Ansible, Chef, etc.)
• Experience integrating and operating fleet management infrastructure with CI/CD pipelines and DevOps workflows.
• Proven track record of deploying and operating fleet management infrastructure in public cloud environments (Azure, GCP).
• Familiarity with compliance frameworks such as SOC 2, ISO 27001 and NIST.
• Strong soft skills, including stakeholder communication and cross-functional collaboration.
• Speak French, or are interested in learning.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

How you'll help us achieve it

We’re looking for a Facilities Officer who loves getting into the details to effectively get things done. You will oversee and maintain Wave's buildings, operational areas, parking areas, and specialized equipment. You will also be required to coordinate with third-party service providers that Wave uses to maintain its property.

In this role, you'll; 

• Maintain clean, tidy, and well-organized office environments.
• Ensure general upkeep of facilities, buildings, and equipment.
• Manage room bookings for meetings and training sessions.
• Support office efficiency through layout planning, equipment procurement, moves, expansions, or reconfigurations. 
• Coordinate and track maintenance work orders.
• Supervise a team of contractors (cleaning, landscaping, painting, repairs).
• Address building, connectivity, and maintenance issues in offices and housing.
• Conduct regular inspections of facilities and grounds.
• Make sure assets and buildings comply with local regulations and safety standards.
• Follow up on utility bill payments (electricity, water, internet, etc.).
• Be in charge of managing inventories and vendor relationships.
• Guarantee service continuity and cost control.
• Take care of arranging international travel.
• Organize internal events, meetings, and office lunches.
• Bring your support to the HR & Facilities Lead on all facility-related logistics.
• Oversee the company vehicle fleet and fuel consumption.

Key details

• Location: You'll work from our office in Ouagadougou.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of experience in Facilities, Office Management or in a similar position.
• A Degree or Diploma in business administration or a related field.
• Fluency in English, French, and local languages.
• Knowledge of basic accounting and finance principles.
• Expertise in working with diverse stakeholders to achieve complex and challenging objectives.
• Excellent verbal and written communication skills.
• Strong organizational and leadership skills.
• Good data analysis skills. 

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are well-versed in technical/engineering operations and facilities management best practices.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Have developed processes and training with minimal guidance and have implemented them in an office environment.
• Are a diplomatic team player who can also work autonomously.

How you'll help us achieve it

We are looking for a driven Field Officer to join Wave as we launch our operations in the DRC, where you will manage product rollouts and help build our agent and merchant network on the ground. You will represent Wave in the field, overseeing distribution and marketing activations while ensuring our services are accessible to the communities we serve. You will also engage directly with users, agents, and merchants to better understand their needs and challenges related to money transfers and financial services, providing valuable insights to inform our local strategy.

In this role, you'll: 

• Ensure agent quality and compliance with legal and policy requirements.
• Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
• Collaborate with the BTL team to build a well-branded, well-equipped agent network.
• Collaborate with the agent liquidity team to monitor cash and float availability at agent locations.
• Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.
• Identify underperforming agents, close them, recover Wave items and equipment, and ensure branding materials are removed.
• Be the primary contact for all agency networks acquiring Wave products in your territory.
• Champion excellent customer service among distributors and agents within your territory.

Requirements

• Fluent in English & French, with ideally a good command of one additional local language.
• Experience working with informal merchants, market vendors, or agent networks is a plus.
• 2–3 years of experience in field sales, microfinance, telecoms, or fintech.
• Willingness to travel extensively within the assigned zone.
• Comfortable working in fast-paced, sometimes challenging field conditions.
• High level of integrity and reliability.

Key details

• Location: We are hiring for this position in various locations between Kinshasa and Congo Central.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location.
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

You might be a good fit if you

• Are excited about working in the field, as this is a largely field-operations role.
• Detail-oriented and seek to achieve excellence in everything you do.
• Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.
• Enjoy teamwork, but also know how to work well independently.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

#LI-MS1

How you'll help us achieve it

As a financial controller, you will play a vital role in establishing and maintaining an efficient financial and accounting framework as we expand our operations in Mali.

You will contribute significantly to building robust and scalable financial systems that support the sustainable growth of our business in Mali.

In this role, you'll:

Accounting and Analysis:

• Oversee company accounting and ensure entries are recorded accurately.
• Provide key financial insights by researching and analyzing accounting data.
• Recommend actionable financial decisions by evaluating accounting options.
• Collaborate with Finance engineers to ensure new products are correctly designed from accounting and tax perspectives.

Reconciliation and Reporting:

• Identify and resolve financial discrepancies by collecting and analyzing account information.
• Manage financial closing processes.
• Audit and validate financial transactions to ensure accuracy.

Policy and Compliance:

• Establish and maintain accounting controls by drafting and recommending policies and procedures.
• Ensure compliance with financial, legal, tax, and regulatory standards by staying informed of legislation and enforcing adherence.
• Offer guidance on necessary actions to meet compliance requirements.

Payments and Confidentiality:

• Prepare and verify documentation for disbursements and payment processes.
• Safeguard sensitive financial information by maintaining confidentiality and securing data.

Leadership:

• Embody and promote Wave's core values, ensuring they are deeply integrated into the team's culture and practices.

Key details

• Location: You'll work from our office in Mali and may travel to field locations.
• Work authorization in Mali is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Master's degree in accounting, audit, or finance.
• 7+ years of professional experience in accounting, audit, or finance.
• Proficiency in financial reporting standards and practices. A previous experience in an audit firm is a plus.
• 4+ years of management experience
• Fluent in English, both written and spoken.
• Strong computer skills, with a focus on Microsoft Word and Excel.

You might be a good fit if you

• Possesses strong accounting and reporting skills.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a critical thinker who likes to challenge the status quo.
• Are deadline-orientated.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Love owning projects; you're autonomous yet know when to escalate problems.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Know how to maintain confidentiality when dealing with sensitive information.
• Adjust quickly to changing priorities and conditions while managing time factors.

How you'll help us achieve it

We are hiring a Global Head of Marketing to drive growth across Wave’s Payments, Growth, and other core teams. In this strategic role, you’ll shape our cost-effective brand strategy, lead go-to-market initiatives for new products, and manage both our internal marketing team and external partners. You will report directly to Wave’s General Manager of Growth.

In this role, you'll;

• Lead the marketing team:
• Build and mentor a high-performing marketing team focused on achieving ambitious growth targets. 
• Foster collaboration with other departments to ensure effective prioritization and execution of marketing activities. 
• Manage relationships and strategies with external marketing agencies or internal PR teams.
• Work closely with PR to align on Wave’s response to policy and operational issues.
  
  
• Drive growth by developing and prioritizing marketing strategies effectively:
• Develop and execute multi-channel product marketing strategies, with a primary focus on high-impact offline channels such as billboards, radio, and BTL activations, supported by social media content strategy and execution across all channels, including influencer initiatives.
• Monitor metrics to measure marketing campaign effectiveness and optimize overall marketing performance over time. 
• Continuously build and improve messaging across all channels and target audiences across various segments.
• Identify and close deals with marketing-specific partners.
  
  
• Optimize the cost of customer acquisition and own marketing budgeting:
• Collaborate across marketing to establish and manage marketing budgets for each country.
• Monitor spending to ensure resources are utilized effectively. Identify cost-saving opportunities and allocate budgets strategically to maximize return on investment.
• Optimize customer acquisition costs by working with our growth team to evaluate campaign performance and channel effectiveness.
  
  
• Manage Wave’s brand:
• Oversee brand efforts, ensuring consistent and impactful brand communications across all marketing materials and touchpoints.

Key details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya, and Ghana) or in one of our operating markets in Africa, including Senegal, Côte d'Ivoire, or Burkina Faso.
• Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.
• Remote team members are expected to travel to our operational markets (e.g., Senegal or Côte d'Ivoire) at least once per quarter. Exceptions apply, but we’ve found this key to understanding our users and product.
• Major benefits:
  • Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country).
  • 6 months of fully paid parental leave and subsidised fertility assistance.
  • Flexible vacation, with most folks taking between 21-30 days per year. 
  • $10,000 annual charitable donation matching.

Requirements

• Fluency in English and French.
• At least 10 years of experience in marketing at an FMCG, tech start-up, telco company, or similar.
• Experience developing or executing B2C marketing strategies in Africa.
• Willingness to travel frequently to operating markets.
• Compelling storyteller, in writing and verbally.

You might be a good fit if you

• Have run a successful functional marketing team that executed well, partnering with other teams.
• Prioritize culture and mission.
• Have led impactful brand strategy for a globally recognized company or a fast-growing startup.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition.
• Excel at managing large cross-cultural teams with rapidly changing priorities.
• Have an extensive network of contacts across media, advertising networks, and vendors.
• Are super detail-oriented and organized.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Adjust quickly to changing priorities and handle complexity and change effectively. 

How you'll help us achieve it

We’re looking for a Head of Brand Design and Creative who is strategic, thrives for creative excellence and is operationally effective to be responsible for defining Wave’s brand expression at scale. You will build up and lead a high-performing creative team, establish strong creative processes, and ensure our brand supports Wave’s rapid growth across Africa.

In this role, you'll: 

• Define and lead Wave’s brand design strategy, ensuring it supports business objectives across all markets
• Conceive and implement scalable brand systems, guidelines, approval processes and quality standards to ensure consistency and local adaptability
• Build, structure, and lead a global team of brand designers and creative leads 
• Establish clear creative processes, intake systems, prioritisation frameworks, and review cadences to improve efficiency and quality
• Partner closely with Marketing, Growth, Product and leadership to align creative output with strategic priorities
• Lead and facilitate high-level creative direction sessions and provide clear, actionable feedback that elevates the team’s work
• Collaborate and optimize relationship with external agencies, production partners, and vendors
• Set performance standards, mentor team members, and build career development paths

Key details

• This is a remote position and can work remotely from anywhere (between UTC -8 and +4) with reliable Internet access.
• Our salaries are competitive and are calculated using a transparent formula
• Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country)
• 6 months of fully paid parental leave and subsidised fertility assistance
• Unlimited vacation with a 20-day minimum requirement
• $10,000 annual charitable donation matching

Requirements

• 10+ years of experience in brand design or creative leadership roles
• Experience leading and scaling creative teams in high-growth environments
• Proven ability to design and implement scalable creative systems and governance frameworks
• Experience operating across multiple markets or regions
• Strong strategic thinking paired with high creative standards
• Experience managing agencies and external partners
• Fluent in English (French is a strong advantage)
• Hold a BSc/BA in advertising, fine art, design, or a relevant field 
• You will be occasionally be required to travel to our operating markets 

You might be a good fit if you

• Have successfully built and scaled creative or brand teams in high-growth, multi-market environments
• Demonstrate strong organisational leadership, with the ability to implement structured processes and operating models
• Have a proven track record of translating brand strategy into scalable systems and consistent execution
• Are experienced in cross-functional leadership and influencing senior stakeholders
• Bring experience managing external agencies and complex production workflows
• Have strong business acumen and understand how brand contributes to growth, trust, and customer adoption
• Combine high creative standards with operational rigor and accountability
  
  

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d'Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

At Wave, Product Managers:

• Lead cross-functional teams with full ownership of their product domain
• Define product goals, metrics, and roadmaps based on user needs and mission impact
• Drive user research, especially in-market across Africa user understanding with both in-person research and data-driven perspectives
• Write clear, compelling design docs and facilitate async, fast-moving decision-making
• Over-communicate context, priorities, and decisions to ensure team alignment
• Adjust priorities quickly based on feedback, experiments, or new learnings
• Solve problems holistically, whether through product features, ops tooling or process changes 
• Champion our users and hold us accountable to meeting them where they are

In this Role, you'll...

• Own a product or feature holistically, including any internal tooling needed to support it. 
• Relentlessly gather feedback (by talking to users and looking at data) to deeply understand the problem space and our users' needs.
• Work from first principles to understand the user's biggest problems and then figure out how the product should work to solve those problems.
• Prioritize the biggest problems blocking the product's growth and impact.
• Directly manage a small product team to get the improvements into users' hands in rapid iteration cycles, gather more feedback and reach more people.

Key Details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso
• Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.
• Remote team members are expected to travel to our operational markets (e.g. Senegal or Côte d'Ivoire) at least once per quarter. Exceptions apply, but we’ve found this key to understanding our users and product.
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary between $142,200 - $213,400 USD, plus a generous equity package.
• Major benefits:
• Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country).
• 6 months of fully paid parental leave and subsidised fertility assistance.
• Flexible vacation, with most folks taking between 21-30 days per year. 
• $10,000 annual charitable donation matching.

Requirement

• 5+ years of experience in product management, ideally in high-ownership fast-paced  environments like scale-ups or startups.
• Proven success in overseeing all elements of the product development lifecycle, such as user research, design, implementation and evaluation
• Speak fluent English
• Bonus if you
  • Speak at least conversational French
  • Have professional experience in a consumer fintech company
  • Are a mobile money user in Sub-Saharan Africa

You might be a good fit if you

• Resonate deeply with how we do product and have experience working that way.
• Are a strong communicator that can inspire and lead by influence.
• Are great at coordinating across teams and excel at communicating across multiple cultures.
• Have a good nose for user-focused product design and obsess over user experience.
• Take ownership for outcomes and do whatever you can to make them close to inevitable.
• Have strong instincts for asking questions that could move the needle.
• Have the courage and persistence to replan when feedback or new information arrives.
• Always listen with empathy but ruthlessly prioritize based on impact.
• Are excited about travel and meet users where they are — your users will be in Senegal, Côte d’Ivoire, and other countries in Africa, and some travel will be essential.

About Product at Wave

Product has always been very important to us at Wave, starting from day one with two very strong product-minded founders. Product Managers play a central role in our organization, impacting large chunks of the company around them, similar to the founders they were shaped after years ago.

Our approach to building products may not be what you’ve seen in other places. Our processes are lightweight, informed by principles instead of methodologies and our PMs don’t just manage backlogs full of polished tickets. Read our write-up on product at Wave!

If you’re excited to own a real problem end-to-end, set your own goals, and guide a team toward outcomes that matter for real people, you’ll feel right at home here.

If that’s you, we’d love to meet you.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d'Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

The Product Relations Manager (PRM) owns the product and technical dimension of our external partner integrations. You are the bridge between our partners and our product and engineering teams, responsible for evaluating, shaping, shipping, and maintaining the integrations that power our ecosystem.

In this role, you'll;

• Relentlessly build partner relationships and drive integrations end-to-end, from scoping through development, testing, and production launch to owning every blocker until it ships.
• Evaluate prospective partners' technical readiness and provide clear go/no-go recommendations before contracts are signed.
• Lead technical scoping with partners and translate requirements into specifications engineering can build against.
• Hold partners accountable for delivery and escalate firmly when things stall.
• Monitor integration health post-launch and drive resolution when performance degrades.
• Identify opportunities to expand or deepen existing partnerships.
• Make build-vs-buy and direct-vs-aggregator decisions grounded in data and strategic context.
• Lead cross-functional execution across Engineering, Legal, Compliance, Finance, Marketing, Support, and Partner Operations to deliver and maintain integrations.
• Use transaction data and operational metrics to inform prioritization and decision-making.
• Contribute to standardizing integration processes and playbooks across markets.

Key details

• You'll be based in our office in Côte d'Ivoire, with travel to partner offices and field locations across our markets
• This is a permanent position with mission-based deployments.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 4–7 years in product management, technical partnerships, or integration management within fintech, mobile money, digital payments, or telecommunications.
• Technical fluency: comfortable reviewing API docs (REST, SOAP, webhooks), discussing VPN setups, evaluating timeout configurations, and holding your own with engineers and partner technical teams.
• Commercial awareness: you understand how integrations drive transaction volume, revenue, and user value  and can evaluate whether one is worth building.
• Experience managing complex, multi-stakeholder integrations involving banks, telcos, utility companies, or government agencies.
• Strong relationship management and negotiation skills ,you can push back on partners, escalate when needed, and keep the relationship intact.
• Excellent communication in both French and English (written and spoken).
• Data-driven decision-making: you use metrics to inform priorities, not just instinct.
• Bachelor's degree in IT, Computer Science, Engineering, Business, Economics, or a related field.

You might be a good fit if you

• Find stalled integrations frustrating but your instinct is to diagnose the bottleneck and push through, not wait.
• Can switch between reviewing API documentation in the morning and running a partner marketing alignment call in the afternoon.
• Think about integrations in terms of user impact and transaction volume, not just technical completion.
• Are comfortable pushing back on partner executives when their requests don't align with sound product architecture.
• Navigate both French-speaking and English-speaking partner environments with confidence.
• Care about financial inclusion and building products for underserved populations.

How you'll help us achieve it

To achieve our mission, Wave partners with a range of organizations to enable seamless payments for essential services. As a Payments Projects Lead, you’ll play a central role in driving large, complex, cross-functional initiatives at the intersection of Product and Payments. This includes owning end-to-end delivery of strategic projects, such as B2B initiatives, while collaborating closely with internal teams and working extensively with both field and corporate partners.

In this role, you'll;

• Own the end-to-end management of complex, cross-functional ops project to scale payments for new products and partners .
• Take complete ownership of critical ops projects, making sure we communicate and address every blocker we encounter.
• Drive these projects fast, through close collaboration and great communication with our product teams and our corporate and informal merchant facing ops teams. 
• Take great notes and keep project docs live and up to date at all times, so we can work asynchronously and across borders without delay.
• Talk to users, corporate partners and informal merchants in the field, asking probing questions to get insights and clarify blockers.
• Be a problem solver, think out of the box and be proactive.

Key details

• Location: You'll work from our office in Dakar and may travel to field locations.
• Work authorization in Senegal. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5+ years of experience in retail sectors and/or FMCG, ideally with a background in project management or consulting.
• Bachelor’s or Master’s degree in Project Management, Business Administration, or a related field, with strong knowledge of fintech, mobile money, banking, or payments.
• Proven experience managing large, complex and cross-functional projects.
• Strong communication skills in English and French, with experience collaborating across internal teams and external partners.
• Highly organized and detail-oriented, able to track multiple projects in a fast-changing environment.
• Proactive problem solver, able to identify risks, raise blockers, and drive projects to completion.
• Analytics skills.

You might be a good fit if you

• Enjoy collaborating and communicating with multiple stakeholders.
• Have strong interpersonal skills as you will interact with a variety of stakeholders, both internal and external.
• Love owning projects end-to-end, you work autonomously but know when to escalate issues to internal teams or external partners.
• Are skilled at managing multiple projects simultaneously and keeping track of shifting priorities,
• Adapt quickly to changing conditions and priorities.
• Are resourceful and curious, finding ways to make things work.
• Ask questions proactively, request clarifications, and follow up regularly to ensure progress. 
• Are data-driven and a critical thinker with basic technical aptitude.

How you'll help us achieve it

We are hiring a Recruiter in Abidjan. In this role, you will play a key role in building strong, diverse teams by owning end-to-end recruitment processes across multiple functions. You will partner closely with hiring managers and People Partners to understand hiring needs, deliver an excellent candidate experience, and ensure that hiring decisions align with Wave’s values, standards, and long-term goals.

In this role, you’ll;

• Own the full-cycle recruitment for roles across departments, sourcing, screening, interviewing, and closing.
• Act as a dedicated sourcer: build and maintain diverse, high-quality talent pipelines through direct outreach, creative sourcing strategies, and networking.
• Partner with hiring managers to deeply understand team needs and design tailored recruiting strategies.
• Ensure our ATS (Greenhouse) is up to date, accurate, and a reliable source of recruiting insights.
• Track, analyze, and share recruiting metrics to improve efficiency and effectiveness.
• Take initiative to identify bottlenecks and implement creative improvements to the recruitment process.
• Act as a cultural ambassador, ensuring candidates experience Wave’s values throughout their journey and upholding a high bar for talent.

Key details

• Location: You'll work from our office in Abidjan.
• Work authorization is required in Côte d’Ivoire.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of demonstrated ownership of full recruitment cycle ; progressive work experience in the areas of talent acquisition/recruitment in an international high-growth company will be an added advantage.
• Strong communication skills (written and spoken) required.
• Experience with online networking tools, such as LinkedIn, and conducting searches in recruitment databases to identify and access new professional networks is strongly preferred.
• Proven ability to work effectively in a very fast-paced environment with multiple competing priorities in a global business culture.
• Experience using ATS software is a must, preferably Greenhouse.
• Experience with modern tech tools such as Google Calendar, Slack, and Zoom is an added advantage.
• Experience recruiting in Côte d’Ivoire or West Africa is a strong plus.
• Fluency in French and English.

You might be a good fit if you

• Exceptionally organized with great attention to detail.
• Have experience hiring talent in Africa.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are incredibly adaptable and experienced in working in a fast-paced environment.
• Dive into new challenges and enjoy identifying creative solutions - hiring for every role at Wave is unique!
• Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
• Are adept at navigating complex relationships independently.
• Are tech-savvy and enjoy automating processes.

How you'll help us achieve it

To support our continued expansion, we are hiring for Regional Leads across our operating countries. This role is critical to scaling both our agent network and our active user base sustainably.

You will own end-to-end regional execution, including agent acquisition and management, field-based distribution, user growth and retention, and operational excellence on the ground. This is a hands-on leadership role for someone who thrives in the field, uses data to guide decisions, and knows how to build, motivate, and scale high-performing teams.

In this role, you'll; 

• Own regional agent network expansion/user growth, ensuring both strong agent coverage and sustained active usage of Wave products.
• Lead and manage field-based teams responsible for agent acquisition, distribution, and on-the-ground execution.
• Ensure agents are recruited, contracted, trained, activated, and compliant, including KYC and AML/CTF requirements.
• Drive user acquisition and retention through agent-led and field-distribution channels.
• Monitor performance against targets, using data to identify risks, unblock issues, and continuously improve results.
• Coordinate agent liquidity management to maintain reliable cash and e-value availability.
• Manage the agent lifecycle, including performance improvement, churn, closures, and asset recovery.
• Collaborate closely with cross-functional teams to deliver operational excellence, compliance, and high-quality customer experience.

Key details

• Location: Must be located in one of our operating countries (Burkina Faso, Mali, Niger, Senegal, Côte d'Ivoire, Gambia, Sierra Leone, etc.)
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in English - this role will interact regularly with non-French speakers.
• Master’s degree in Business Administration, Marketing, or a related field.
• Speak both French and English fluently.
• At least 5 years of relevant work experience, specifically managing an agent network / User acquisition, and a minimum of 3 years of experience managing field-based teams. 
• Strong analytical skills and comfort working with Google Sheets and operational tools.
• Background in telecom, financial services, payments, FMCG, or similar high-scale field operations preferred.

You might be a good fit if you

• Communicate clearly, frequently, and proactively in writing and in person.
• Are highly detail-oriented while still able to think strategically.
• Take ownership and move fast, knowing when to escalate risks.
• Enjoy building and leading strong teams against ambitious targets.
• Adaptable, resilient, and comfortable with changing priorities.
• Deeply user-centric, always thinking from the customer’s perspective.
• Are tech-savvy and quick to onboard to new systems.
• Value teamwork, humility, and continuous learning.

#LI-MS1

How you'll help us achieve it

We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies that boost active usage, from money transfers to bill payments, ensuring Wave becomes the go-to wallet for our users.

In this role you’ll;

• Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products. 
• Identify and find solutions to critical blockers for user growth and maintain active usage of our financial products in assigned areas. 
• Develop strategies to boost the retention of newly acquired users.  
• Hire, train, and manage distribution team members and build systems to scale distribution as needed rapidly. 
• Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Burkina Faso. 
• Use data to make decisions on distribution strategies and monitor the performance of your team. 
• Work closely with the agency team to align key objectives and operationalize strategies. 
• Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience. 
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details 

• Location: Burkina Faso. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorization in Burkina Faso is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements 

• Fluency in French and in a local language is a plus.
• Proficient in English - this role will interact regularly with non-French speakers, and reporting will be done primarily in English.
• Previous experience in sales/business development/team management.
• At least 4 years of relevant work experience specifically managing field teams or user acquisition teams based in the field. 
• At least 2 years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution. 
• At least 2 years’ experience managing large teams (50+ people). 

You might be a good fit if you: 

• Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have a teamwork spirit.

#LI-MS1

How you'll help us achieve it

We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies to boost active usage across money transfers and bill payments, ensuring Wave becomes the go-to wallet for our users.

In this role you’ll;

• Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products. 
• Identify and resolve critical blockers to user growth and maintain active usage of our financial products in assigned areas. 
• Develop strategies to boost the retention of newly acquired users.  
• Hire, train, and manage distribution team members, and build systems to rapidly scale distribution as needed. 
• Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Niger. 
• Use data to inform distribution strategies and monitor your team's performance. 
• Work closely with the agency team to align key objectives and operationalize strategies. 
• Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience. 
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details 

• Location: Niger. Willingness to relocate to other regions if needed.
• Work authorization in Niger is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements 

• Fluency in French and in a local language is a plus.
• Proficient in English - this role will interact regularly with non-French speakers, and reporting will be done primarily in English.
• Previous experience in sales/business development/team management.
• 4+ years of relevant work experience, specifically managing field teams or user acquisition teams based in the field. 
• 2+ years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution. 
• 2+ years’ experience managing large teams (50+ people). 

You might be a good fit if you: 

• Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have a teamwork spirit.

#LI-MS1

How you'll help us achieve it

Our organization is growing quickly, creating demanding roles with ample room for professional and personal growth. We have launched several business products and are looking to scale up acquisitions for these products. We're looking for a Sales Group Lead who's resourceful, organized, and proactive about getting things done. You'll be responsible for building and implementing a sales strategy and managing our Sales Representatives team in Côte d’Ivoire.

In this role, you'll;

• Be responsible for bringing on and managing relationships with key organizations for Wave business products, including APIs, bulk payment, cash collection, and merchant payments.
• Manage a team of sales representatives responsible for growing the portfolio of organizations using Wave's business products.
• Be revenue-focused on how we can cross-sell products to our clients, evangelize the products, and be personally involved in acquiring businesses.
• Own plans and strategies for acquiring businesses and achieving the company's sales targets.
• Document and share progress on the sales pipeline to support organizational planning, financial forecasting, budgeting, and strategic planning.
• Establish the inbound lead requirements needed to meet your sales objectives.
• Establish and foster partnerships and relationships with key customers both externally and internally.
• Build a process and funnel for prospecting, negotiation, onboarding, activation, and expansion (or something that can resume the sales value chain?)
• Work collaboratively across teams - including Compliance, Engineering, Product, and Marketing

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire.
• Work authorization in Côte d'Ivoire.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• Fluent in English & French.
• A degree in Sales, Marketing, or any related field.
• Previous experience in sales/business development.
• 7+ years of experience in sales, especially in mobile money/financial services.
• Worked in the field force with a proven track record in building segmentation and targeting.
• Successfully managed a sales team with experience in sales coverage models and quota setting.
• Demonstrated analytical abilities and problem-solving skills.
• Industry experience and use of a CRM

You might be a good fit if you

• Have developed functional systems to drive your work independently.
• Have a great network and business contacts.
• Have strong financial acumen.
• Are metrics/results-driven
• Are Tenacious
• Have previous sales experience for B2B products.
• Have good management experience.
• Are strong at building relationships
• Experience driving partnerships with companies in the primary and secondary economic sectors

How you'll help us achieve it

As a Payment Sales Representative, you will be part of the Corporate team and will be responsible for prospecting and acquiring new corporate businesses. You will also help create revenue-generating commercial products that corporates will appreciate to increase our non-P2P revenue.

In this role, you'll;

• Source business partnerships for Wave's business products.
• Participate in the elaboration of the sales strategy.
• Figure out how we grow our business customer base day after day.
• Build relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
• Provide feedback from daily activities.
• Support the Payment strategy in specific locations within Côte d’Ivoire.
• Prospect and acquire new corporates at targeted locations.
• Provide feedback from daily field operations that impact other departments and activities, such as marketing and agent management teams.
• Supporting the growth of our operational activities - figuring out how we can grow our merchant customer base day after day within an assigned region of Côte d’Ivoire.

Key details

• Location: You'll work from our office in Abidjan.
• You must have work authorization in Côte d’Ivoire.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in French, with a good command of English.
• Bachelor's degree in Sales, Administration, or Business Management.
• At least 3 years experience in a similar position.
• Worked in the field force with a proven track record in building segmentation and targeting.
• Demonstrated analytical abilities and problem-solving skills.
• Industry experience and use of a CRM.

You might be a good fit if you

• Have strong sales skills.
• Have a strong network or pipeline of potential corporate clients.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.

How you'll help us achieve it

At Wave Mobile Money, the Security Manager is a business-critical operator responsible for ensuring that our operating model can scale safely in a cash-intensive and high-risk environment.

This role is about more than just physical safety; it is about protecting our people, assets, and financial flows while enabling rapid business growth. You will integrate security directly into the design of our operations—particularly around cash movement and agent networks—ensuring that Wave remains resilient even in the most challenging context

In this role, you'll be responsible for:

Risk Management & Security Framework

• • Develop and maintain a security risk management framework aligned with Wave’s business objectives and local DRC requirements.
  • Implement operational security policies tailored to fintech activities (cash, agents, and network).
  • Integrate location risk considerations into agent network design and expansion decisions.
  • Identify emerging risks and propose pragmatic, growth-oriented mitigation measures.

  Analysis, Monitoring & Reporting

  • Monitor cash exposure levels, rebalancing patterns, and operational risk indicators across the network.
  • Establish a structured system for incident management and post-incident analysis.
  • Produce actionable briefings and reports with clear recommendations for leadership.
  • Develop tools for mapping risks and tracking leading indicators (e.g., high exposure nodes or repeated anomalies).

  Operational Security & Business Continuity

  • Manage physical security systems, resources, and in-house training for security staff.
  • Design and implement secure cash handling, storage, and movement practices across distribution points.
  • Serve as the primary point of contact for local security services and authorities.
  • Assess vulnerabilities for existing locations and contribute to Business Continuity Plans (BCPs).
  • Advise field teams on travel, deployments, and safety during working hours.

  Support for Teams & Safety Culture

  • Empower operational teams to integrate safety practices into their daily routines without sacrificing speed.
  • Roll out security training modules on cash handling and rebalancing for field staff.
  • Promote a culture of prevention and accountability; ensure security practices are consistently applied in the field.
  • Carry out background checks for key individuals, including new hires, stakeholders, and partners.

  Protection of People & Assets

  • Implement measures to secure staff, offices, and service points (CCTV, access control, fire/intrusion detection).
  • Lead investigations into cases of embezzlement, theft, physical assault, or cash discrepancies.
  • Ensure crisis response readiness, including a 24-hour on-call support capability.

Key details

• The location is primarily based in Kinshasa, with frequent travel to field operations. 
• Work authorization in DRC is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Experience: Proven track record in operational security, risk management, or safety within the private sector (Fintech, NGO, or Multinationals).
• Domain Knowledge: Strong understanding of field operations, cash management, and agent networks.
• Context: In-depth knowledge of the security landscape in the DRC and a strong local network.
• Education: Relevant degree or professional certifications in security/risk management.
• Languages: Fluent in French and English. Lingala is strongly preferred.

You might be a good fit if you

• Balance Risk with Growth: You don't just say "no"; you find ways to make operations safer so we can move faster.
• Are Data-Driven: You use indicators and mapping to stay ahead of risks rather than just reacting to incidents.
• Operate with Pragmatism: You value simple, effective solutions over complex, bureaucratic processes.
• Are a Calm Leader: You remain composed and decisive during critical incidents or crisis situations.
• Are a Builder: You enjoy creating frameworks and systems from scratch in a dynamic, evolving environment.

How you'll help us achieve it

At Wave Mobile Money, the Senior HR Lead is a business-critical operator responsible for enabling rapid growth across Kinshasa and regional operations.

This role goes beyond traditional HR: you will operate as a business leader responsible for building and scaling the people engine behind Wave’s growth. You will act as a hands-on partner to leadership, ensuring that teams are structured, supported, and performing at a high level in a fast-scaling environment. 

In this role, you'll be responsible for:

Strategic Business Partnering

• Partner with country leadership and operational teams (distribution, agents, support functions)
• Translate growth targets into practical People strategy 
• Support rapid scaling across Kinshasa and provinces (field teams, agents, support staff)
• Act as a decision enabler by providing recommendations and options to help managers move quickly while managing people risks

Performance & Talent in a High-Growth Environment

• Implement a simple yet effective performance work environment and support the business in promoting talent growth
• Be an HRBP to the leadership and support managers in handling: Underperformance, High attrition roles, Promotions and internal mobility

Be an Ambassador of Wave’s Culture and Wave Ways of Working

• Coach and equip managers to role-model Wave culture in their day-to-day leadership.
• Design and champion initiatives that bring culture to life (e.g., town halls, culture workshops, storytelling etc.)
• Promote a data-driven, fast-paced, and ownership-oriented culture.
• Identify and address behaviors or practices that are misaligned with Wave’s culture.

Office & Employee Experience

• Ensure the Kinshasa office runs smoothly, safely, and efficiently
• Oversee:
• Office administration
• Facilities, security, and logistics
• Staff welfare (canteen, health, working conditions)
• Adapt solutions to local constraints:
• Power reliability
• Transport challenges
• Safety and Security considerations

Budget & Ownership & Cost Discipline

• Own and manage HR and office budgets
• Track headcount costs vs business targets
• Ensure cost-efficient scaling

Employee Relations & Labor Environment

• Manage contracts, payroll coordination, and benefits administration
• Act as the primary point of contact for employee relations issues
• Handle: Conflict resolution, Disciplinary processes and Terminations
• Ensure compliance with DRC labor law, while maintaining operational agility 
• Manage relationships with: Unions, Labor inspections and Local authorities (if needed)

Key details

• Location: You'll work from our office in Kinshasa, with some travel.
• Work authorization in DRC is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 8–10+ years in HR, including strong HR Business Partnering / People Operations experience
• Experience in:
• Fast-growing companies (startup/scale-up)
• Operational or field-heavy environments
• Experience in Africa (DRC strongly preferred)
• Proven ability to support rapid scaling
• Bachelor’s degree in HR, Business Administration, or related field
• Fluent in French, English and Lingala (mandatory)

You might be a good fit if you

• Operate with a business-first mindset
• Are a does and builder
• Value speed and pragmatism
• Influence without authority
• Are resilient and adaptable

How you'll help us achieve it

As a Senior Legal Counsel, you will serve as the primary legal advisor supporting Wave's growth into new markets, including Cameroon & DRC, and facilitate expansion in alignment with business requirements following regulatory approvals in other regions. 

You will partner closely with the business to achieve its objectives through robust contracting, effective legal risk management, and the delivery of clear, practical strategies and solutions.

In this role, you'll be responsible for:

• Contracting: 
  • Drafting and negotiating contracts for all Wave core products and services (agents, payments, procurement) to protect the commercial and legal interests of the business and maximize value.
  • Engaging in complex/high-value contract negotiations.
  • Managing and improving the contracting process, i.e., implementing the contracts policy, contract management software, electronic signature software, physical archiving, and other processes, across countries.  
• Legal operations:
  • Implementing group legal team policies and proposing periodic modifications to the same based upon practical experience, legal developments, and industry best practice, e.g., contracts policy, data privacy policy, etc.
  • Provide cross-functional legal administrative support by ensuring the administrative follow-up of legal documentation for new markets, including the centralisation, traceability, and ongoing updating of legal information.

• Litigation: Implementing procedures to manage claims and disputes, including pre-action case management, mediation, arbitration, and litigation. 
• People support: Legal support for employment contracts, disciplinary matters, and terminations.  
• Company secretarial: Managing company secretarial matters across legal entities. 
• Risk management: Working with the Risk and Controls teams to implement mitigations and related controls in respect of legal risks.  
• Data privacy and consumer protection:
• Developing the data privacy compliance strategy in collaboration with other functions.  
• Building relations with data privacy regulators across the region.  
• Regulatory support: providing legal support on licensing and regulatory matters, and on applications for mobile money licenses in other Francophone countries, in support of lead lawyers responsible for regulatory affairs, and in collaboration with external counsel, if required. 
• Building and managing relationships with our external law firms. 
• Engaging in other aspects of the legal function and other special projects as topics arise.  

Key details

• Location: Can work from Wave's offices in Cameroon or the Democratic Republic of Congo.  
• Travel: Plan to travel 20% of the time to operating markets.
• Reports to the Head of Legal, responsible for Francophone expansion and new markets.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location. 
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements 

• A law degree from an accredited and leading law school and be a qualified lawyer in a Francophone African jurisdiction (OHADA, Cameroon, DRC regulation). 
• 8+ years of experience as an in-house lawyer in technology, finance, fintech, or mobile money in a leading regional or global organization.
• Fluent in French and English.
• Strong communication skills (both written and oral) and the ability to communicate knowledge of the law in a manner that is easily understood and applied.
• Excellent legal drafting.
• Strong planning, organizational, and management skills, and the ability to meet deadlines.

You might be a good fit if you: 

• Are excessively detail-oriented and strive for excellence in everything you undertake.
• I am a self-starter and proactive about achieving ambitious targets.
• Take the initiative and be proactive about achieving ambitious goals.
• Excel at troubleshooting and resolving issues, even under pressure.
• Are willing to go the extra mile to ensure tasks are completed successfully.
• Adjust quickly to shifting priorities and dynamic conditions.
• Foster strong relationships and inspire the best in others.
• Have strong written and verbal communication skills, with the ability to make complex legal concepts clear and practical.
• Demonstrate exceptional planning, organizational, and management abilities, consistently meeting deadlines.
• Effectively manage legal risks with foresight and precision.
• Approach legal matters with strategic insight and a focus on long-term impact.

How you'll help us achieve it

As a Senior Legal Counsel, you will serve as the primary legal advisor supporting Wave's growth in DRC & new markets, and facilitate expansion in alignment with business requirements following regulatory approvals in other regions. 

You will partner closely with the business to achieve its objectives through robust contracting, effective legal risk management, and the delivery of clear, practical strategies and solutions.

In this role, you'll be responsible for:

• Contracting: 
  • Drafting and negotiating contracts for all Wave core products and services (agents, payments, procurement) to protect the commercial and legal interests of the business and maximize value.
  • Engaging in complex/high-value contract negotiations.
  • Managing and improving the contracting process, i.e., implementing the contracts policy, contract management software, electronic signature software, physical archiving, and other processes, across countries.  
• Legal operations:
  • Implementing group legal team policies and proposing periodic modifications to the same based upon practical experience, legal developments, and industry best practice, e.g., contracts policy, data privacy policy, etc.
  • Provide cross-functional legal administrative support by ensuring the administrative follow-up of legal documentation for new markets, including the centralisation, traceability, and ongoing updating of legal information.

• Litigation: Implementing procedures to manage claims and disputes, including pre-action case management, mediation, arbitration, and litigation. 
• People support: Legal support for employment contracts, disciplinary matters, and terminations.  
• Company secretarial: Managing company secretarial matters across legal entities. 
• Risk management: Working with the Risk and Controls teams to implement mitigations and related controls in respect of legal risks.  
• Data privacy and consumer protection:
• Developing the data privacy compliance strategy in collaboration with other functions.  
• Building relations with data privacy regulators across the region.  
• Regulatory support: providing legal support on licensing and regulatory matters, and on applications for mobile money licenses in other Francophone countries, in support of lead lawyers responsible for regulatory affairs, and in collaboration with external counsel, if required. 
• Building and managing relationships with our external law firms. 
• Engaging in other aspects of the legal function and other special projects as topics arise.  

Key details

• Location: Can work from Wave's offices in the Democratic Republic of Congo.  
• Travel: Plan to travel 20% of the time to operating markets.
• Reports to the Head of Legal, responsible for Francophone expansion and new markets.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location. 
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements 

• A law degree from an accredited and leading law school and be a qualified lawyer in a Francophone African jurisdiction (OHADA, Cameroon, DRC regulation). 
• 8+ years of experience as an in-house lawyer in technology, finance, fintech, or mobile money in a leading regional or global organization.
• Fluent in French and English.
• Strong communication skills (both written and oral) and the ability to communicate knowledge of the law in a manner that is easily understood and applied.
• Excellent legal drafting.
• Strong planning, organizational, and management skills, and the ability to meet deadlines.

You might be a good fit if you: 

• Are excessively detail-oriented and strive for excellence in everything you undertake.
• I am a self-starter and proactive about achieving ambitious targets.
• Take the initiative and be proactive about achieving ambitious goals.
• Excel at troubleshooting and resolving issues, even under pressure.
• Are willing to go the extra mile to ensure tasks are completed successfully.
• Adjust quickly to shifting priorities and dynamic conditions.
• Foster strong relationships and inspire the best in others.
• Have strong written and verbal communication skills, with the ability to make complex legal concepts clear and practical.
• Demonstrate exceptional planning, organizational, and management abilities, consistently meeting deadlines.
• Effectively manage legal risks with foresight and precision.
• Approach legal matters with strategic insight and a focus on long-term impact.

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Support Quality & Training Officer to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.

In this role, you'll: 

• Develop customer support training materials like digital presentations, manuals, and instructional videos.
• Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
• Prepare procedures and policies regarding sales techniques and the appropriate support representatives' conduct.
• Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business’s standard operating procedures.
• Schedule and conduct training sessions on various customer support topics to prepare and support new employees.
• Train experienced employees on new or updated customer support procedures to improve performance.
• Observe the daily operations of the customer support employees and identify any areas of improvement.
• Liaise with team leaders and managers to conduct on-the-job coaching.
• Measure the effectiveness of training sessions and prepare individual or team progress reports.
• Ensure employees keep up their productivity and maintain high levels of customer satisfaction.
• Use a quality monitoring data management system to compile and track performance at the team and individual levels.
•  Provide verbal and written feedback delivery to support representatives monthly and as appropriate.

Key details

• Location: The Gambia.
• Contract type: Permanent.
• Work authorization in The Gambia is required.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluency in local languages and English.
• At least 1 year of experience as a Customer Support Representative.
• 1 year of experience as a Quality and/ or Training Officer.
• Proficiency with computers, Google Docs, and performance management software.
• Strong knowledge of customer service processes.
• Strong abilities to monitor and conduct training.

You might be a good fit if you

• You can discern priority tasks.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Have a strong ability to schedule training sessions via Zoom or Google Meet tools.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Are available every day of the week, including weekends, if necessary.
• You have significant experience training large teams.

How you'll help us achieve it

Are you driven, detail-oriented, discreet, and great at fostering relationships? An incredible opportunity awaits you to join Wave's expanding talent team and contribute significantly to our mission as we go through a fascinating growth period.

Based in The Gambia, you will be responsible for mass/high-volume recruitment in our Support team, including coordinating recruitment days and medical checkups, and onboarding and integrating new employees.

In this role, you'll: 

• Manage end-to-end Support hiring processes (sourcing, screening, interviewing).
• Coordinate recruitment events and medical evaluations.
• Cultivate talent pools and ensure exceptional candidate experiences.
• Collaborate with various departments for seamless onboarding.
• Champion Wave's culture, values, and practices

Requirements

• Fluent in English and Wolof.
• A degree in HR, Business Administration, Communication, or equivalent. 
• HR background and experience building effective partnerships and taking ownership of the entire recruitment cycle (sourcing, interviewing, hiring) would be an advantage.

Key details

• Location: You'll work from our office in The Gambia.
• Work authorization in The Gambia is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

You might be a good fit if you

• Are a can-doer and thrive on executing objectives.
• Exceptionally organised and pays close attention to detail.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are incredibly adaptable and experienced in fast-paced environments.
• Enjoy networking and meeting new people, and thrive at building new relationships.
• Dive into new challenges and enjoy identifying creative solutions - hiring for every role at Wave is unique!
• Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
• Adept at independently navigating complex relationships.
• Are tech-savvy and enjoy automating processes.

How you'll help us achieve it

Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Kinshasa to join our global team and help us deliver the best possible experience to our customers. 

  In this role, you'll: 

• Serve as the primary point of contact for customers, providing them with world-class service and support.
• Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure customer needs are met.
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
• Maintain up-to-date knowledge of Wave products.
• Use active listening to understand customer needs and provide solutions that address them.
• Participate in team meetings and contribute to continuous improvement initiatives.

Key details

• Location: Kinshasa.
• Contract Type: CDD, 6 months.
• Our salaries are competitive and calculated using a transparent formula.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement

Requirements

• Fluency in French and local languages.
• 3 years of experience in a comparable position (Call center, Customer Service).
• Being able to work with flexible schedules.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done
• A strong sense of responsibility and an excellent ability to take initiative
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination
• Are excessively detail-oriented and seek to achieve excellence in everything you do
• Are client-oriented and have strong interpersonal skills
• Are a diplomatic speaker
• Have a teamwork spirit
• Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value

How you'll help us achieve it

We’re looking for a Training Administrator who pays close attention to detail, can multitask, and works well under pressure. As a Training Administrator, your goal will be to ensure that most agents, distributors, and staff participate in our training sessions and that they run. You should be a reliable problem-solver with strong project management skills. You'll be responsible for communicating with agents and distributors, assisting trainers with the reservation of training rooms, dispatching training goodies, calling agents, organizing training agendas, and completing reports. 

In this role, you'll; 

• Call and invite participants to the in-region training organized by the trainers.
• Maintain training records (e.g., trainee lists, schedules, attendance sheets).
• Design a dashboard for key metrics, monitor data, and analyze.
• Book training rooms and ensure they’re properly set up.
• Prepare and disseminate material (e.g., instructional notes, feedback forms). 
• Act as a point of contact for participants.
• Handle and respond to daily training requests. 
• Develop creative and innovative approaches to present training programs.
• Handle accounts receivable and ensure invoices are paid.
• Submit reports on training activities and results on a daily and weekly basis.
• Write daily and weekly notes.

Key details

• Location: You'll work from our office in Ouagadougou, with frequent travels to the upcountry.
• Work authorization in Burkina is required. 
• This is a 6-month fixed-term contract. 
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree in Statistics, Mathematics, IT, or a related field.
• Proven experience as a Training Administrator, Statistician, Data Analyst, or a similar role.
• Strong proficiency in Google Sheets and/or Excel. 
• Excellent organizational and multitasking ability.
• Outstanding communication skills.
• Strong attention to detail.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are patient and empathetic.
• Are a self-starter and proactive about achieving ambitious targets.
• Are excited to conduct online training and assessments.
• Enjoy organizing large events - you'll be the point of contact to both suppliers and the team.
• Are able to adapt quickly to different environments.
• Willing to go the distance to get something done.
• Are rigorous, autonomous, methodical, and with an eye for detail.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions.
• Have experience in project management.  

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.

We're hiring a Regional Lead to join our Agent Operations team in Burkina Faso. Reporting to the Agent Ops Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region. 

In this role, you'll; 

• Agent growth: Coordinate the Agent Openers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.
• Agent Contracting: Ensure the Agent Openers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.
• Agent Activation & Training: Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.
• Agent Ongoing Liquidity Management: Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.
• Risk Management and Routine Visitation: Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region's performance.
• Agent Churn: Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.
• Be the primary contact person for all agency networks acquiring & Wave products in your region: Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.
• Champion excellent customer service and implementation of quality service delivery standards.

Key details

• Location: You'll work from our offices at Bobo-Dioulasso.
• Work authorization in BF is required. 
• Contract type: Permanent Contract
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in English - this role will interact regularly with non-French/non-Moore speakers.
• Master’s degree in a related field.
• Speak both French and English fluently.
• At least 5 years of relevant work experience, specifically managing an agent network in Burkina Faso, and a minimum of 2 years of experience managing field-based teams. 
• Must have worked and overseen agent network activities in the upcountry. 

You might be a good fit if you

• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.

#LI-MS1

How you'll help us achieve it

We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.

In this role, you'll;

• Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.
• Ensure agent quality and compliance with legal and policy requirements.
• Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
• Collaborate with the BTL team to have a well-branded and equipped agent network.
• Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.
• Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory.
• Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed.
• Serve as the primary contact for all agency networks acquiring Wave products within your territory.
• Champion excellent customer service among distributors and agents within your territory.  

Requirements

• Fluent in French and with a good command of the local language.  
• At least 2 years of relevant work experience, specifically managing an agent network in Niger, including a minimum of 1 year of experience managing field-based teams.
• Located or willing to relocate in the following cities: Tahoua, Arlit, Dogondoutchi, and Maradi.
• Bachelor’s degree in Sales, Marketing, or an equivalent.  

Key details

• Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide, as needed, to support business requirements. 
• Contract type: 6 months fixed-term contract. 
• Work authorization in Niger is required.  

You might be a good fit if you

• Demonstrate strong leadership and people management skills.
• Feel energized by field work, as this role is heavily operations-focused.
• Pay close attention to detail and strive for excellence in everything you do.
• Communicate clearly and proactively, independently following through on tasks and effectively managing team priorities.
• Thrive in teamwork while also performing well independently.
• Show intellectual curiosity, approach problems creatively, and view failure as a catalyst for innovation and growth.
• Communicate frequently and effectively, both in writing and in person — even to the point of over-communication.
• Display tenacity and a willingness to go the extra mile to complete tasks.
• Are tech-savvy, comfortable working with Excel, and are able to adopt new tools.

#LI-MS1

How you'll help us achieve it

Our Agent Quality team plays a pivotal role in shaping and maintaining a compliant and efficient agent network. Collaborating closely with our agent management and compliance teams, we develop robust internal policies, procedures, and practices to ensure agent compliance. Our goal is to ensure that every aspect of our agent network — from training initiatives to branding strategies — adheres seamlessly to both Wave’s standards and regulatory requirements.
By joining our team, you'll have the opportunity to drive impactful change, ensuring that our network operates at the highest standards of quality and compliance in the industry.

In this role you’ll;

• Coordinate and lead the unit team to implement the strategy and achieve the planned objectives in agent quality management.
• Identify, plan, and coordinate monthly projects to improve processes and tools within the agent ops team.
• Coordinate policy reviews and process documentation, including key learnings, and help with knowledge transfer sessions with other affiliate country operations.
• Assist with ideas, special programs, project designs, and pilot implementations as may be determined by the business related to your unit.
• Help track agent quality through well-coordinated mystery shopping with your team.
• Manage a team of high-performing Mystery Shoppers, mentoring and coaching them to perform to the best of their ability. 
• Devise ways to unearth and track tricks and ways by which agents do not utilize Wave’s allocated funds for the intended purpose, and suggest improvements.
• Develop and formalize control procedures to ensure the quality of agents across the network.
• Work from first principles to understand the user's biggest problems, then figure out how processes and tools should work to solve them.
• Prioritize the biggest problems blocking the unit's performance and impact.
• Support the Head of Operations in identifying and mitigating risks across the network and for our customers.

Key details

• Location: You'll work from our office in Cote d’Ivoire and may travel to field locations.
• Work authorization in Côte d’Ivoire is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree or above in IT, business administration, finance, criminology or other relevant disciplines.
• 3+ years of experience in operations.
• Experience in managing, coaching, and mentoring a high-performing team.
• Strong proficiency in data analysis and the capability to interpret complex datasets to identify trends, draw actionable insights, and support data-driven decision-making.
• Fluency in English and French.
• Willingness to travel up to 20% of the time to different regions within Cote d’Ivoire. 

You might be a good fit if you

• Have strong analytical skills and can assess complex data sets, identify patterns, and draw insightful conclusions.
• Are adept at proposing practical, effective solutions to mitigate identified risks and address emerging risk issues.
• Have a strong track record of collaborating and partnering with cross-functional teams.
• Are excellent at process documentation and effective at knowledge transfer.
• Think about culture and process from the users' perspective.
• Are an adaptable and creative thinker who is willing to iterate and fail quickly.
• Can communicate effectively and often, both in writing and in person, to the point of over-communication.
• Exhibit meticulous attention to detail in all analyses and processes, ensuring accuracy and thoroughness.
• Think from first principles (basic theoretical form) about how things should work.
• Have led a team whose role was to ensure the operational and quality conformity of a network.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d'Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We’re looking for an experienced security engineer who’s independent, excited about getting things done, and ready to hit the ground running. You'll primarily be responsible for our application security, working with our product teams to work on new systems to enhance our security posture. Our customers trust us with their money, and you’ll be at the forefront of making sure we retain that trust!

This broadly scoped role will allow you to get your hands on many different types of security projects, from direct application security to helping our infrastructure team think about security for our databases. 

Some experience with common industry certifications like ISO-27001 and PCI-DSS would be beneficial, although you won’t be expected to run or oversee audits.

Our to-do list changes constantly, but here are some recent projects and activities:

• Centralise application-level login and permissions enforcement
• Configure and utilise external SIEM solutions to monitor our infrastructure
• Help us increase our posture around secret management
• Security review of our public-facing APIs
• Partner with teams across Wave to define secure guardrails, supporting investigations and incident response
• Work with our IT Team to fix any non-conformities found during audits by central banks and ISO certification

Our stack (prior experience is a strong plus, but not required):

• backend: Python 3 (+ mypy)
• API layer: GraphQL
• android frontend: Kotlin/Jetpack
• iOS frontend: Swift/SwiftUI
• web frontend: TypeScript/React
• database: Postgres/CockroachDB
• infrastructure: GCP/Terraform
• orchestration: Kubernetes

Key Details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso.
• Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.
• Remote team members are expected to travel to our operational markets (e.g. Senegal or Côte d'Ivoire) at least once a year. Exceptions apply, but we’ve found this key to understanding our users and product.
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of up to $227,900 USD, plus a generous equity package.
• Major benefits:
  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).
  • 6 months of fully paid parental leave and subsidized fertility assistance.
  • Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.
  • $10,000 annual charitable donation matching.

Requirements

• Minimum of 5 years of professional experience with a minimum of 2 years of it spent in a security-related role.
• Strong Experience with Python.
• Fluent English.

You might be a good fit if you

• Are excited about finding the right balance between security and velocity. 
• Push through hard problems without giving up.
• Have experience remediating non-conformities.
• Enjoy helping other engineers understand and implement secure patterns.
• Are not afraid to take on complicated systems.
• Are excited to work on lots of different security-related work, from audits to code refactors. 
• Work to make things easier for the next engineer who will touch your code.
• Always try to improve as a programmer and colleague.
• Are interested in security-focused source code review and penetration testing.
• Have an interest in growing and mentoring a team.

About engineering at Wave

We care about the big picture. We don’t hire engineers to just ship tickets. We hire them to solve problems. That means caring deeply about outcomes, understanding context, and jumping in wherever something’s broken, even if it’s technically “not your area.” When we see problems, inefficiencies, or opportunities to make something better, we act. We dig into operational issues, clarify fuzzy product specs, or step into unfamiliar code to help unblock teammates.

We move as fast as possible. Speed matters. It lets us try things quickly, get feedback early, and course-correct while it’s cheap. So we write small PRs. We aim for MVPs. We leave TODOs and file follow-ups. We don’t over-perfect v1. That said, we’re building a financial product. Some things—like money movement, correctness, or security—deserve more caution.

We like boring technology. We favor tools that are reliable, well-understood, and easy to debug. This keeps us focused on solving meaningful problems instead of wrestling with unpredictable infrastructure. If a new technology helps us move faster, build safer, or solve a real need, we’ll consider it. But we don’t adopt tools just because they’re new—we adopt them because they’re right.

Simplicity is a strategy. It lets us focus our energy where it matters most: serving our users.

#LI-DH1 #LI-REMOTE

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We're helping millions of customers across West Africa access financial services through mobile money, and great support is fundamental to that. We believe the future of customer support lies in machines handling boring repetitive tasks so humans can focus on high value interactions that require empathy and creativity.

As an Applied AI Scientist on our Support Automation product team, you'll;

• Bridge research and production, building AI models and agent systems that ship into real products.
• Architect, evaluate, and optimize autonomous voice and digital agents powering 10M+ customer interactions per month across West Africa. 
• Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data.
• Experiment with, evaluate, and integrate the latest voice and text models.
• Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact.

If you're energized by ownership, thrive on deep technical challenges, and want to build infrastructure that serves millions in emerging markets, let's talk.

Our stack (prior experience is a strong plus, but not required):

• backend: Python 3 (+ mypy)
• API layer: GraphQL
• android frontend: Kotlin/Jetpack
• iOS frontend: Swift/SwiftUI
• web frontend: TypeScript/React
• database: Postgres/CockroachDB
• infrastructure: GCP/Terraform
• orchestration: Kubernetes

Key details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (US, Canada, UK, Spain, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso.
• Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.
• Remote team members are expected to travel to our operational markets (e.g. Senegal or Côte d'Ivoire) at least once a year. Exceptions apply, but we’ve found this key to understanding our users and product.
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary up to $227,900, plus a generous equity package.
• Major benefits:
• Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).
• 6 months of fully paid parental leave and subsidized fertility assistance.
• Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.
• $10,000 annual charitable donation matching.

Requirements

• 5+ years of experience in AI/ML engineering
• Strong Python and backend engineering skills
• Solid foundation in statistics and ML theory
• Proven hands-on experience building with LLMs (prompt engineering, RAG, embeddings, fine-tuning, agent orchestration etc.).
• Track record taking ML models from prototype to production and care deeply about reliability, performance, and scalability.
• Fluency with AI coding agents, with bonus points for deploying them as part of production systems
• Bonus points:
• Research background in speech or LLMs
• Proven Voice AI experience (ASR, TTS, latency optimization, real-time streaming, voice agents)
• Experience building customer support or conversational AI systems
• You follow the latest research in speech and LLMs, and know how to translate papers into production wins
• Familiarity with low-resource language challenges
• Fluent in English (bilingual in French is a big bonus!)

You might be a good fit if you

• Are comfortable navigating ambiguity and can design agent systems end-to-end without detailed specs.
• Obsess over evaluation – you've built frameworks to catch hallucinations, measure groundedness, and know when to trust your system
• Balance research intuition with pragmatic engineering; you ship working systems, not just prototypes

About engineering at Wave

We care about the big picture. We don’t hire engineers to just ship tickets. We hire them to solve problems. That means caring deeply about outcomes, understanding context, and jumping in wherever something’s broken, even if it’s technically “not your area.” When we see problems, inefficiencies, or opportunities to make something better, we act. We dig into operational issues, clarify fuzzy product specs, or step into unfamiliar code to help unblock teammates.

We move as fast as possible. Speed matters. It lets us try things quickly, get feedback early, and course-correct while it’s cheap. So we write small PRs. We aim for MVPs. We leave TODOs and file follow-ups. We don’t over-perfect v1. That said, we’re building a financial product. Some things—like money movement, correctness, or security—deserve more caution.

We like boring technology. We favor tools that are reliable, well-understood, and easy to debug. This keeps us focused on solving meaningful problems instead of wrestling with unpredictable infrastructure. If a new technology helps us move faster, build safer, or solve a real need, we’ll consider it. But we don’t adopt tools just because they’re new—we adopt them because they’re right.

Simplicity is a strategy. It lets us focus our energy where it matters most: serving our users.

Recommended (optional):

We’re currently receiving a high volume of submissions. To help us review genuine candidates faster, please send a JSON payload with your resume and/or any links as plain text via POST to this secure endpoint: https://api.wave.com/submit_resume

To authorize to this endpoint, you can use the following bearer token:  wave_ + (country code for any of our operating countries) + _ + [any characters of your choice].

You are encouraged to use a coding agent to generate the JSON and the request. This is intentionally quick - don’t overthink it.

This task is optional and not required to apply. Please still submit your application through the normal form. We’ll store the JSON payload for up to 30 days for review, then it will be deleted.

#LI-DH1 #LI-REMOTE

How you'll help us achieve it

We’re looking for an Agent Liquidity Regional Lead to deputize the Agent Liquidity Lead in the assigned region. The role holder will be responsible for structuring and deploying strategies across the region to deliver optimized cash flow solutions and anticipate liquidity demand to support the optimal operation of the money transfer product. This is a data-driven position, and the candidate is expected to be very conversant with spreadsheets, graphs, and charts, and cash management tools.

In this role, you will;  

• Build and lead a skilled team capable of responding to the fast-growing Wave environment. 
• Develop the necessary materials for a sustainable, structured liquidity department. 
• Be on top of the liquidity status nationwide, especially in the assigned region. 
• Develop relationships with our bank partners. 
• Identify priority areas and develop innovative solutions to Wave’s liquidity needs. 
• Coordinate and lead the team to implement the strategy and achieve planned OKRs in agent ops across the assigned regions. 
• Supervise Premium Cash Officers and Premium Cash Assistants, and manage their day-to-day activities. 
• Participate in the recruitment and onboarding of Premium Cash Officers and Premium Cash Assistants by providing the corresponding material and appropriate training with best practices. 
• Monitor your team daily to detect wrongdoing or theft and report any risks proactively. 
• Prepare weekly and monthly reports on your team’s performance.  
• Conduct field research and investigation for the liquidity team. 
• Assist your team to ensure the requested job is completed by providing adequate support, including timely communication. 
• Prioritize the biggest problems blocking the unit’s performance and impact.

Key details

• Location: You'll be located in Bobo Dioulasso, and may travel to field locations.
• Work authorization in Burkina Faso is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Previous experience in team management, preferably an experience in cash movements/cash-in-transit.  
• 2+ years of experience as a liquidity manager. 
• Willingness to travel 50% of the time within Burkina Faso. 
• Education: Equivalent of a Bachelor's Degree -  A secondary degree in Finance, Accounting, Business Management or a comparable field. 
• Proficiency in Excel / Google Sheets. 

You might be a good fit if you

• Understand the liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
• Have strong analytical skills. 
• Are good at process documentation and effective at knowledge transfer. 
• Are adaptable and creative thinkers, and willing to iterate and fail quickly. 
• Communicate effectively and often, both in writing and in person, to the point of over-communication. 
• Have led a team whose role was to ensure the efficient day-to-day running of an agent network. 
• Demonstrate tenacity and a willingness to go the distance to get something done. 
• Have wide experience in Cash in Transit and management of mobile money liquidity in the field.

#LI-MS1

How you'll help us achieve it

Do you want to participate in shaping a brand that’s transforming access to financial services? We’re seeking a strategic Brand Communications Manager to help bring Wave’s mission to life by crafting meaningful brand experiences that resonate with our users. Through compelling storytelling, strong partnerships, and exceptional execution, you’ll ensure our brand reflects our values, builds trust, and advances our goal of making financial services accessible to everyone as we continue to grow in Senegal.

In this role, you'll;

• Drive the end-to-end execution of high-impact brand and community initiatives, ensuring they are strategically grounded, insight-led, and fully aligned with Wave's mission and values.
• Participate in shaping and evolving Wave's brand identity, messaging frameworks, and tone of voice, and ensure your department empowers teams to communicate with clarity and consistency across all markets and channels.
• Lead creative development process for campaigns and brand programs, partnering with agencies and internal creative teams to deliver compelling content and world-class assets that meet strategic objectives.
• Partner closely with PR, People, and other stakeholder teams to craft internal and external narratives—including events, content, and storytelling—that authentically reflect Wave's values and deepen trust with our audiences.

Key details

• Location: You will work from Dakar and may be relocated to other cities based on business needs.
• Work authorization in Senegal is required.
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 7+ years of experience in brand marketing, communications, or a similar role, preferably in FinTech, telecommunications, or an international organisation.
• Bachelor's degree in marketing, business, communications, or a related field.
• Demonstrated experience leading cross-functional projects and proficiency in project management.
• Strong understanding of storytelling and brand strategy trends, content production, and social media.
• Languages: Fluent in French and English (written and spoken).
• Preferred Experience:
  
  • Familiarity with the Senegal market.
  • Experience working in multicultural and dynamic environments.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Are a creative thinker.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Can adjust quickly to changing priorities and conditions.

How you'll help us achieve it

We're hiring a creative, resourceful BTL officer with experience coordinating large-scale below-the-line marketing strategies. Reporting to the Marketing Manager, you'll help coordinate the day-to-day operations of our BTL marketing activities and mobile money branding, and maintain desirable user growth and agent activation rates.

In this role you’ll; 

• Manage day-to-day logistics for marketing operations, including roadshows, stands, and events in the assigned region. 
• Prepare supporting materials, event promotional merchandise, and other BTL activities. 
• Recommend sources (new channels, partnerships, networking alliances, and influencers) to grow our user base. 
• Help to create and develop new BTL activations. 
• Improve our POS's visual standards in line with the company's brand guidelines. 
• Track the progress and quality of our agent network visibility and branding by collaborating with our branding partners, field sales, and agent network management team.
• Receive stock of marketing supplies and materials from our vendors and suppliers, dispatch them appropriately, and track inventory of all stock to avoid stock-outs.

Key details

• Location: You'll be based in Bamako, with frequent travel or temporary relocation to field locations within Mali. 
• Work authorization in Mali is required. 
• Contract type: 6 months fixed-term contract (renewable). 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in French and Bambara. 
• English is a plus, as this role may interact regularly with non-French speakers. 
• 2+ years of relevant work experience at a marketing agency, telecom, or payment service, provider, FMCG, or financial institution. 
• 4+ years of relevant work experience, specifically managing field or user acquisition teams 
• Based in the field. 
• 2+ years' experience designing strategies for user acquisition for a telecom, payment services, service provider, FMCG, or financial institution. 
• 2+ years' experience managing large teams (50+ people).

You might be a good fit if you

• Have successfully executed marketing operations and events.
• Love being in the field and does not mind doing some handy work.
• Are diplomatic and have excellent communication skills.
• Are detail-oriented and strive for excellence in everything you do.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 9 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for someone resourceful, organised, and proactive about getting things done to join our business development team in Burkina Faso.

Reporting to the Head of Business Development, you are the bridge between external companies and the internal Wave teams. The business development team cultivates the relationships, establishes partnerships and executes contracts based on the needs of the product and operation teams as we rapidly scale our business in Burkina Faso. 

In this role, you'll: 

• Partnerships and Relationships: 
• Build and strengthen partnerships between Wave and key entities like the Central Bank, banks, microfinances, telecom companies, international remittances and businesses that Wave needs to scale. This will involve extensive research and leveraging your networks to determine the best partner for Wave, then owning the acquisition. You will also manage the relationships with all external stakeholders and ensure that Wave’s service level agreements are met. As Wave grows in the market, the types of partnerships and services required will change. 
• Do whatever it takes to help Wave to scale in Cameroon! This will involve helping with a wide array of tasks across multiple disciplines.
• Strategic Reporting: 
• Produce key business performance reports periodically for Wave partners. This can be weekly, monthly, quarterly, bi-annually, annually or as needed.
• Develop and update presentations for partner meetings as well as internal playbooks.
• Communication and Culture: 
• Facilitate communication between external partners and internal Wave teams (Product, Finance, Distribution, Compliance, Legal) and work collaboratively internally to ensure that leads have the information needed to make decisions.
• Propagate Wave culture and ensure that Wave is a fun and rewarding place to work
• Compliance and Regulatory: 
• Ensure that Wave Cameroon complies with all the relevant regulations and specifications externally and internally alongside the Compliance team. Externally, this will mean making sure that we comply with the government of Cameroon’s business regulations and working closely with Wave’s bank partners to address compliance topics. Internally, this will require you to a) know what Wave requires from all its operations and b) constantly hold different departments and business unit heads accountable to make sure they are complying with the Wave standards.

Key details

• Location: Douala or other regions. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorisation in Cameroon is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidised child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• University degree in Communications, Telecommunications, Finance, International Relations, Business Management, or a related field.
• At least 5 years of experience in a similar position at banks, telcos, international remittance companies or Fintechs.
• Fluent in French and English.
  
  

You might be a good fit if you

• Have a strong network of friends and former colleagues from your work in B2B sales or work at a telecom operator, you are excited for an excuse to call, meet and work with
• Have identified and professionally engaged with strategic partners by seizing upon mutually beneficial opportunities, and being relentless in your pursuit.
• Have exceptional strategic thinking skills, proactive execution abilities, and a creative approach to generating leads.
• Are at ease in a boardroom, giving presentations or preparing partner onboarding documents in French or English.
• Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
• Like teamwork, but you also know how to work well autonomously.
• Have demonstrated tenacity and a willingness to go the distance to get something done.
• Are very detail-oriented and seek to achieve excellence in everything you do.
• Have experience working at an international company.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth

How you'll help us achieve it

Are you a seasoned Business Development professional who thrives in a dynamic environment? Would you want to join a company that is fostering financial inclusion and driving economic empowerment on the African continent? Then this role is for you!

As a result-driven Business Development Manager with extensive market and industry knowledge, you will play a pivotal role in driving our growth strategy forward.  

Reporting to the WAEMU Head of Business Development, you will be responsible for building and cultivating relationships, establishing partnerships, and executing contracts based on the needs of the Product and Operation teams to ensure the continued scaling of Wave’s business in Côte d’Ivoire.

In this role, you'll;

• Forming, negotiating services and managing strategic partnerships (with banks, telcos, bill payment companies, international remittance companies, etc.) that are key for Wave's business to operate.
• Building relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
• Sourcing business partnerships for Wave's payment products.
• Identifying and liaising with the right person at partners to achieve Wave's needs.
• Supervising communication between partners and Wave teams (Product, Finance, Legal, compliance, Risk, Marketing…)

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire
• Work authorization in Cote d'Ivoire.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We pay 100% of your health care insurance premium cost for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidised childcare when you return to work.
• We help you live your fullest life now- we subsidise gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• At least 5 years' experience in a similar position at a bank, telco, international remittance or fintechs
• Fluent in French and English
• Secondary degree education in Communications, Telecommunications, Finance, International Relations, Business Management, or a comparable field

You might be a good fit if you

• Have a strong network of acquaintances in Cote d'Ivoire from your work in Mobile Money, Banking, Telecom, Insurance or B2B sales.
• Have identified and professionally engaged with strategic partners, seizing upon mutually beneficial opportunities and being relentless in your pursuit.
• Are equally at ease in a boardroom giving a presentation or preparing partner on-boarding documents in French/English.
• Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
• Like team work, but also know how to work well autonomously.
• Have demonstrated tenacity and a willingness to go the distance to get something done.
• Are very detail-oriented and seek to achieve excellence in everything you do.
• Have experience working at an international company (nice to have). 

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 9 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for someone resourceful, organised, and proactive about getting things done to join our business development team in Burkina Faso.

Reporting to the Head of Business Development, you are the bridge between external companies and the internal Wave teams. The business development team cultivates the relationships, establishes partnerships and executes contracts based on the needs of the product and operation teams as we rapidly scale our business in Burkina Faso. 

In this role, you'll: 

Partnerships and Relationships: 

• Build and strengthen partnerships between Wave and key entities like the Central Bank, banks, microfinances, telecom companies, international remittances and businesses that Wave needs to scale. This will involve extensive research and leveraging your networks to determine the best partner for Wave, then owning the acquisition. You will also manage the relationships with all external stakeholders and ensure that Wave’s service level agreements are met. As Wave grows in the market, the types of partnerships and services required will change. 
• Do whatever it takes to help Wave scale in Sierra Leone! This will involve helping with a wide array of tasks across multiple disciplines.
• Strategic Reporting: 
• Produce key business performance reports periodically for Wave partners. This can be weekly, monthly, quarterly, bi-annually, annually or as needed.
• Develop and update presentations for partner meetings as well as internal playbooks.
• Communication and Culture: 
• Facilitate communication between external partners and internal Wave teams (Product, Finance, Distribution, Compliance, Legal) and work collaboratively internally to ensure that leads have the information needed to make decisions.
• Propagate Wave culture and ensure that Wave is a fun and rewarding place to work
• Compliance and Regulatory: 
• Ensure that Wave Sierra Leone complies with all the relevant regulations and specifications externally and internally alongside the Compliance team. Externally, this will mean making sure that we comply with the government of Sierra Leone’s business regulations and working closely with Wave’s bank partners to address compliance topics. Internally, this will require you to a) know what Wave requires from all its operations and b) constantly hold different departments and business unit heads accountable to make sure they are complying with the Wave standards.

Key details

• Location: Sierra Leone, or other regions. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorisation in the Sierra Leone is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidised child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• University degree in Communications, Telecommunications, Finance, International Relations, Business Management, or a related field.
• At least 5 years experience in a similar position at banks, telcos, international remittance companies or Fintechs.
• Fluent in French and English.

You might be a good fit if you

• Have a strong network of friends and former colleagues from your work in B2B sales or work at a telecom operator that you are excited for an excuse to call, meet and work with
• Have identified and professionally engaged with strategic partners by seizing upon mutually beneficial opportunities, and being relentless in your pursuit.
• Have exceptional strategic thinking skills, proactive execution abilities, and a creative approach to generating leads.
• Are at ease in a boardroom giving presentations or preparing partner onboarding documents in French or English.
• Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
• Like teamwork, but you also know how to work well autonomously.
• Have demonstrated tenacity and a willingness to go the distance to get something done.
• Are very detail-oriented and seek to achieve excellence in everything you do.
• Have experience working at an international company.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
  
  

How you'll help us achieve it

We’re looking for a Corporate Merchant Field Officer who will be responsible for assessing the merchant network periodically and identifying execution issues and risks in order to help improve the quality of our service and the level of reliability of our merchant network.

In this role, you'll;

• Make daily field visits to ensure that the corporate network is working properly.
• Monitor the activity of merchants and make sure they are transacting.
• Check the conformity of Wave branding, materials or operations. 
• Visits and analyze corporate merchants as a Wave customer.
• Inspects the merchant environment to detect possible concerns and areas for improvement.
• Performs transactions as a regular customer and asks specific questions to assess service quality and compliance.
• Analyze and report merchants’ behavior and answers.
• Develops the report (questionnaire) with the full experience of each merchant visited.
• Follow up on field activation and promotion activities and gather data as per the provided template.
• Analyze the corporate teams' adherence to processes and policies through random calls.
• Executes other internal audit admin tasks as may be assigned.
• Training of corporate or raise their awareness of processes, business app or best practices.
• Check and monitor compliance with commitments (service quality, deadlines, equipment, etc.).
• Be able to support for corporate deployment, corporate setup. 

Requirements

• At least 2 years of experience in field roles, assessing service quality or conducting surveys/data collection
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Good written communication.
• Great attention to detail.
• Outstanding memorization abilities.
• Well-organized and flexible.
• Ability to conduct duties discreetly and impartially.
• Good training skills.  
• Good knowledge of google forms, sheet etc.
• Fluency in French. English will be a plus. 

Key details

• Location: You'll work from our office in CI and may travel to field locations.
• Work authorization in CI is required
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

You might be a good fit if you

• Have worked in the field - either in selling, network management, communication or distribution.
• Are result-oriented, with an engaging personality and a good ability to build trust.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Adjust quickly to changing conditions and any environment.
• Great at data gathering, reporting and analytics to draw insightful conclusions.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users. 

The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.

In this role, you'll;

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
• Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
• Build and lead high-performing teams, fostering a culture of excellence and innovation.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values, leading by example and embedding them within the team culture.

Key Details 

• Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
• Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.

Requirements 

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

You might be a good fit if you

• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
• Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
• Build strong relationships and bring out the best in people.
• Excel at leadership and enjoy managing diverse and large field ops teams.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Think from first principles about how things should work.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.

#LI-MM1

How you'll help us achieve it

We're looking for a Head of BTL and Distribution for our operations in Burkina Faso who is experienced in managing teams, executing product sales strategy, resourceful, and excited to roll up their sleeves and work in the field. You'll be responsible for the daily operations of our field sales teams in Burkina Faso. The job entails planning and executing user acquisition campaigns and maintaining desirable user activity rates.
 
 In this role, you'll;

• Manage sales teams who are responsible for growing Wave's user base.
• You will need to identify and resolve critical blockers that hinder customer growth and maintain active usage of our financial products.
• Build the roadmap for the distribution team in Burkina Faso to achieve its quarterly key objectives:
• Work closely with the ATL team and the rest of marketing
• Work closely with the Wave agent team to align key objectives and operationalize strategies
• Take ownership of operations in rapidly scaling Wave's field sales teams (in charge of  customer acquisition ) across Burkina Faso, with the processes and people needed
• Develop a field marketing program for customer acquisition that gives existing and new staff the right skills and expertise to serve our users
• Coordinate and ensure diverse projects on the roadmap are on track by:
• setting up clear responsibilities for the team and ensuring individuals have the resources needed
• providing day-to-day management and mentorship of team members
• working closely with HR, Agent Management, and Media teams to align activities
• Help to develop Wave's global strategy by sharing insights and learning from the team's experience.
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key details

• Location: You'll work from our office in Burkina Faso and may travel to field locations.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluent in English - this role will interact regularly with non-French speakers.
• Speak and write both French and English fluently.
• Minimum of 5 years' experience leading field-based sales or user acquisition teams.
• Proven track record in designing and executing user growth strategies within telecom, fintech, FMCG, or financial services sectors.
• Demonstrated experience managing large-scale teams of 100+ people.

You might be a good fit if you

• Have planned and successfully managed customer acquisition strategies for mobile/financial products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

How you'll help us achieve it

We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Mali.

In this role, you'll; 

• Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
• Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
• Lead marketing planning, including budget, resource allocation, and ROI accountability.
• Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
• Lead and supervise full-funnel campaigns for Mali across ATL, BTL, and Social Media.
• Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
• Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).

Key details

• Location: Ouagadou with travel upcountry (about once per month). 
• Work authorization in Mali is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Degree in relevant fields (marketing, communication, sales, business development, management…). 
• At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
• Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
• Experience managing significant marketing budgets and demonstrating strong ROI discipline.
• Fluent in French, English.

You might be a good fit if you

• Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
• Make decisions based on business metrics and financial impact, not only marketing indicators.
• Have strong negotiation skills and can secure high-impact partnerships. 
• Can operate at both strategic and tactical levels without losing clarity.
• Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
• Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How you'll help us achieve it

We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.

In this role, you'll; 

• Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
• Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
• Lead marketing planning, including budget, resource allocation, and ROI accountability.
• Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
• Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.
• Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
• Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).

Key details

• Location: Ouagadou with travel upcountry (about once per month). 
• Work authorization in Burkina Faso is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Degree in relevant fields (marketing, communication, sales, business development, management…). 
• At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
• Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
• Experience managing significant marketing budgets and demonstrating strong ROI discipline.
• Fluent in French, English.

You might be a good fit if you

• Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
• Make decisions based on business metrics and financial impact, not only marketing indicators.
• Have strong negotiation skills and can secure high-impact partnerships. 
• Can operate at both strategic and tactical levels without losing clarity.
• Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
• Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How you'll help us achieve it

As a Legal Counsel at Wave, you will play a key role in supporting our Senegal Legal Team, which strongly focuses on Marketing, Public Relations, and Corporate Governance. You will collaborate closely with operational and functional teams to help them reach their objectives, while actively managing legal risks and ensuring full regulatory compliance.

In this role, you will provide clear, practical legal advice and implement strategies that protect the company’s interests and contribute to business success.

You will report directly to the Head of Legal.

In this role, you'll: 

• Marketing, Public Relations, and Procurements 
• Support Marketing and Payment - growth team in the implementation and launch of promotional activities by providing legal advice.
• Ensure all the Publics relations and Marketing communications are compliant with legal requirements.
• Review all contracts and legal documents related to marketing and public relations to ensure alignment with the company’s interests and regulations.
• Draft and review supplier contracts in accordance with the company's Procurement scope.
• Ensure that the procurement follows internal procedures and regulatory obligations.
• Draft contract templates for the company’s needs when necessary.
• Engage with external stakeholders (e.g., the regulator) to build strong relationships and facilitate follow-up on some of Wave’s files.
• Obtain authorization from competent authorities when necessary.
• Provide legal support for marketing and PR matters.

• General support :
• Develop, implement, and communicate policies, processes, and procedures.
• Recommend process improvements for the existing tools.
• Provide legal advice for questions related to the regulation applicable to the company’s activity (specific regulation related to E-money, commercial regulation, labor law; civil and penal law, etc.).
• Work with the Head of Legal to develop case strategies to prevent or mitigate risks.

Key details

• Location: You'll work from our office in Senegal.
• This is a permanent position.  
• Our salaries are competitive and calculated using a transparent formula.  
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements

• Master's degree in law.
• 5+ years of legal experience, preferably in mobile money, banking, or other financial sectors.
• Proficiency in both written and spoken French and English.
• Demonstrated expertise in planning and preparing for board and shareholder meetings.
• Solid understanding of legal requirements related to advertising.

You might be a good fit if you

• Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.
• Excel in both teamwork and independent work.
• Are proficient in drafting and reviewing contracts in English and French.
• Demonstrate tenacity and a commitment to completing tasks.
• Possess a strong analytical approach to problem-solving.
• Are highly organized and detail-oriented, with a clear and accurate legal approach.
• Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.

How you'll help us achieve it

We are looking for a Master Agent Manager to take ownership of the day-to-day leadership, strategic growth, and management of our master agent network. You will drive operational excellence and ensure our master agents deliver high-quality service across Burkina Faso.

In this role, you'll;  

• Manage a roll-out plan for master agents.  
• Lead the master agent team to grow a sustainable master agent network. 
• Lead and deliver all master agent projects.  
• Work with the team to ensure master agents have all required supplies. 
• Build a strong relationship with master agents.  
• Ensure the master agents' network provides high-quality service.  
• Overseeing the development of master agents and ensuring high-quality master agents. 
• Providing management with feedback. 
• Analyze the performance of the master agents' network and seek out improvement plans.  

Key details 

• Location is primarily based in Ouagadougou, with the possibility for intermittent travel throughout Burkina Faso.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Speaking both French and Mooré fluently will be a great advantage; another local language is a plus. 
• In-depth knowledge of our product and agent network, since the candidate will be required to explain the product to agents and other stakeholders. 
• Strong ethics, integrity, and ability to negotiate.  
• 5 years of experience in sales and stakeholder management.  
• 5 years of experience in a similar role.  

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are flexible enough to adapt to various process changes and updates gracefully. 
• Are a self-starter and proactive about achieving ambitious targets.
• Are charismatic and enjoy talking and explaining new ideas and products to people. 
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Prefer over-communication when coordinating.
• Adjust quickly to changing priorities and conditions.
• Are fluent in English.

How you'll help us achieve it

Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Territory lead passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Regional Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support.

In this role, you'll;  

• Supervise a team of field-based merchant openers.
• Support the merchant strategy in specific locations in The Gambia and ensure activities align with quarterly objectives to grow our operations.
• Train, manage, and assist merchant openers daily.
• Follow up on individual performance and assist with the preparation of team reports.
• Assist with the onboarding of specific big partners.
• Do a follow-up on all the inbound from the support team in a specific location.
• Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered in the field with the merchant product.
• Assist and provide feedback from daily openings and BTL activities in specific locations.

Key details

• Location: This is a field role. You will be based in Kotu and may travel to other field locations across the country as needed. 
• Work authorization in The Gambia.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of relevant work experience specifically managing a network in Gambia, including at least 1 year managing field-based teams (+50 persons). 
• Fluent in English.
• Good knowledge of local languages is a must. 
• Must have worked and overseen merchant network activities in Gambia. 

You might be a good fit if you

• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the user's perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.

How you'll help us achieve it

As Risk and Compliance Lead, you’ll play a key role in maintaining operational integrity in a growing and dynamic environment. You will lead our field audit efforts in Mali while supporting internal control, compliance, and, on occasion, fraud operations.

You’ll be the go-to person on the ground to coordinate local execution of our global risk and compliance standards.

In this role, you'll;

Field Audit & Controls

• Supervise and coordinate field audit activities (agent audits, spot checks, reconciliations).
• Work with the field audit and agent ops teams to escalate and address deficiencies identified during audits.
• Monitor implementation of control measures and escalate any breaches or gaps.
• Support the rollout of internal control frameworks across business functions.

Risk & Compliance Support

• Assist with identifying and evaluating operational risks in coordination with functional teams.
• Monitor implementation of basic compliance requirements (e.g., KYC, agent onboarding controls).
• Participate in incident reviews and follow up on remediation actions.
• Support documentation and reporting on internal risk or compliance issues.
• Support AML and CFT Investigations in Mali, including submission of Suspicious Transaction Reports (STRs) to the Financial Intelligence Authority (FIA).
• Contribute to the implementation of the compliance program.
• Provide guidance, advice, and/or training and educational programs to improve business understanding of related laws and regulatory requirements.
• Conduct and respond to due diligence requests with our partners.
• Prepare periodic and ad hoc compliance reports with regulatory agencies.
• Provide guidance, advice, and/or training to improve business understanding of related laws and regulatory requirements.

Fraud Support

• Help coordinate fraud investigations or awareness efforts as needed.
• Escalate fraud signals or trends to regional and global teams.

Key details

• Location: You'll work from our office in Mali and may travel to field locations.
• Work authorization in Mali is required.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5+ years of experience in risk management, compliance, or audit.
• Master’s degree in Finance, Accounting, Risk Management, Business & Economics, or a related field.
• Fluency in French and working knowledge of English are strong pluses.
• Experience in mobile money operations or the financial services sector is an added advantage.
• Proven experience in team management.
  
  

You might be a good fit if you

• Are passionate about protecting customers, staff, and the company from risk.
• Are dependable, humble, and eager to grow with the role.
• Have a strong understanding of risk management and compliance principles, methodologies, and best practices.
• Are skilled at proposing practical, effective solutions to mitigate risks and address emerging issues.
• Have a proven track record of collaborating and partnering with cross-functional teams.
• Communicate and present effectively, with the ability to influence stakeholders at all levels.
• Are intellectually curious, creative in tackling problems, and see failure as an opportunity to innovate and improve.
• Take full ownership of projects; you work autonomously but know when to escalate.
• Default to clear, proactive communication and coordination.
• Possess excellent organizational skills and attention to detail.
• Uphold the highest ethical standards and exercise discretion in handling sensitive information.

How you'll help us achieve it

As a Partner Operations Representative, your role in our integration team is crucial for incorporating bill pay functionalities into our user-facing apps, ensuring seamless payment experiences for customers, agents, and businesses. 

You'll play a pivotal role in maintaining the reliability of these features, ensuring sufficient funding for our business accounts, and nurturing partnerships with collaborators. 

We seek a proactive individual in The Gambia who embodies resourcefulness, determination, tenacity, diligence, and a results-driven mindset.

In this role, you'll;

• Manage operationally escalated cases by Support Teams.
• Interpret user information effectively.
• Analyze and interpret periscope charts.
• Provide operational support and streamline the management of payment tickets.
• Forecast and follow up on collections.
• Communicate clearly with users regarding issues, claims, and outages.
• Escalate cases, claims, and outages to partners when necessary.
• Maintain clear communication with the support team and the rest of the product team.
• Effectively multitask and juggle multiple priorities.
• Maintain organized records and communicate effectively via Slack.
• Communicate requirements to the engineering team without needing intervention from the product manager.

Key details

• You'll work from our office in Kotu
• Work authorization in The Gambia is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• University degree in IT, finance, or a related discipline is required.
• 2+ years of experience in a comparable position (Customer Service, Back Office).
• Basic technical knowledge & sense of prioritization.
• Highly organized, independent, and self-motivated.
• Fluency in English and local languages.

You might be a good fit if you

• Are passionate about resolving challenges for our valued customers - you thrive on customer-focused solutions.
• Have experience in banking, financial institutions, or telecommunications.
• Are committed to achieving excellence across all endeavors.
• Have a background in mobile wallets or money transfers.
• Possess exceptional listening skills, ensuring others feel understood and valued.
• Demonstrate a strong sense of accountability and initiative.
• Are a collaborative team player with excellent organizational skills.
• Can comprehend and articulate effectively user needs to leadership and the broader product team.
• Are self-directed and capable of thriving under pressure, taking ownership of tasks and processes.
• Have Proficiency in SQL is advantageous, though not mandatory.