How you'll help us achieve it

At Wave Mobile Money, the Senior HR Lead is a business-critical operator responsible for enabling rapid growth across Kinshasa and regional operations.

This role goes beyond traditional HR: you will operate as a business leader responsible for building and scaling the people engine behind Wave’s growth. You will act as a hands-on partner to leadership, ensuring that teams are structured, supported, and performing at a high level in a fast-scaling environment. 

In this role, you'll be responsible for:

Strategic Business Partnering

• Partner with country leadership and operational teams (distribution, agents, support functions)
• Translate growth targets into practical People strategy 
• Support rapid scaling across Kinshasa and provinces (field teams, agents, support staff)
• Act as a decision enabler by providing recommendations and options to help managers move quickly while managing people risks

Performance & Talent in a High-Growth Environment

• Implement a simple yet effective performance work environment and support the business in promoting talent growth
• Be an HRBP to the leadership and support managers in handling: Underperformance, High attrition roles, Promotions and internal mobility

Be an Ambassador of Wave’s Culture and Wave Ways of Working

• Coach and equip managers to role-model Wave culture in their day-to-day leadership.
• Design and champion initiatives that bring culture to life (e.g., town halls, culture workshops, storytelling etc.)
• Promote a data-driven, fast-paced, and ownership-oriented culture.
• Identify and address behaviors or practices that are misaligned with Wave’s culture.

Office & Employee Experience

• Ensure the Kinshasa office runs smoothly, safely, and efficiently
• Oversee:
• Office administration
• Facilities, security, and logistics
• Staff welfare (canteen, health, working conditions)
• Adapt solutions to local constraints:
• Power reliability
• Transport challenges
• Safety and Security considerations

Budget & Ownership & Cost Discipline

• Own and manage HR and office budgets
• Track headcount costs vs business targets
• Ensure cost-efficient scaling

Employee Relations & Labor Environment

• Manage contracts, payroll coordination, and benefits administration
• Act as the primary point of contact for employee relations issues
• Handle: Conflict resolution, Disciplinary processes and Terminations
• Ensure compliance with DRC labor law, while maintaining operational agility 
• Manage relationships with: Unions, Labor inspections and Local authorities (if needed)

Key details

• Location: You'll work from our office in Kinshasa, with some travel.
• Work authorization in DRC is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 8–10+ years in HR, including strong HR Business Partnering / People Operations experience
• Experience in:
• Fast-growing companies (startup/scale-up)
• Operational or field-heavy environments
• Experience in Africa (DRC strongly preferred)
• Proven ability to support rapid scaling
• Bachelor’s degree in HR, Business Administration, or related field
• Fluent in French, English and Lingala (mandatory)

You might be a good fit if you

• Operate with a business-first mindset
• Are a does and builder
• Value speed and pragmatism
• Influence without authority
• Are resilient and adaptable

How you'll help us achieve it

We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.

You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.

In this role, you'll;

• Support Organizational Design & Effectiveness

  • Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
  • Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
  • Support managers on change management, team design, and culture alignment as their orgs scale.
  • Contribute to cross-functional projects that enhance employee experience, performance, and engagement.

  Learning & Development Collaborations

  • Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
  • Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
  • Track participation, to inform continuous improvement of learning initiatives.

  Talent Management & Growth

  • Partner with leaders to map career paths and growth frameworks across their teams.
  • Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
  • Build visibility into succession planning, and emerging talent across Wave.
  • Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.

  Grow our Talent & Development Programs

  • Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
  • Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.

  Strengthen Employer Branding 

  • Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
  • Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations.
• Work authorization in Côte d'Ivoire. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
• A degree in Business Administration, Human Resources, or equivalent.
• French and English proficiency. 
• Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
• Hands-on operational experience in managing employee relations. 
• Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
• Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.

You might be a good fit if you

• Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
• Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
• Are analytical and data-informed, using insights to guide decisions and measure impact.
• Excel at building relationships and trust, partnering across multiple levels and cultures.
• Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.

How you'll help us achieve it

Are you driven, detail-oriented, discreet, and great at fostering relationships? An incredible opportunity awaits you to join Wave's expanding talent team and contribute significantly to our mission as we go through a fascinating growth period.

Based in The Gambia, you will be responsible for mass/high-volume recruitment in our Support team, including coordinating recruitment days and medical checkups, and onboarding and integrating new employees.

In this role, you'll: 

• Manage end-to-end Support hiring processes (sourcing, screening, interviewing).
• Coordinate recruitment events and medical evaluations.
• Cultivate talent pools and ensure exceptional candidate experiences.
• Collaborate with various departments for seamless onboarding.
• Champion Wave's culture, values, and practices

Requirements

• Fluent in English and Wolof.
• A degree in HR, Business Administration, Communication, or equivalent. 
• HR background and experience building effective partnerships and taking ownership of the entire recruitment cycle (sourcing, interviewing, hiring) would be an advantage.

Key details

• Location: You'll work from our office in The Gambia.
• Work authorization in The Gambia is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

You might be a good fit if you

• Are a can-doer and thrive on executing objectives.
• Exceptionally organised and pays close attention to detail.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are incredibly adaptable and experienced in fast-paced environments.
• Enjoy networking and meeting new people, and thrive at building new relationships.
• Dive into new challenges and enjoy identifying creative solutions - hiring for every role at Wave is unique!
• Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
• Adept at independently navigating complex relationships.
• Are tech-savvy and enjoy automating processes.

How you'll help us achieve it

We’re looking for a Facilities Officer who loves getting into the details to effectively get things done. You will oversee and maintain Wave's buildings, operational areas, parking areas, and specialized equipment. You will also be required to coordinate with third-party service providers that Wave uses to maintain its property.

In this role, you'll; 

• Maintain clean, tidy, and well-organized office environments.
• Ensure general upkeep of facilities, buildings, and equipment.
• Manage room bookings for meetings and training sessions.
• Support office efficiency through layout planning, equipment procurement, moves, expansions, or reconfigurations. 
• Coordinate and track maintenance work orders.
• Supervise a team of contractors (cleaning, landscaping, painting, repairs).
• Address building, connectivity, and maintenance issues in offices and housing.
• Conduct regular inspections of facilities and grounds.
• Make sure assets and buildings comply with local regulations and safety standards.
• Follow up on utility bill payments (electricity, water, internet, etc.).
• Be in charge of managing inventories and vendor relationships.
• Guarantee service continuity and cost control.
• Take care of arranging international travel.
• Organize internal events, meetings, and office lunches.
• Bring your support to the HR & Facilities Lead on all facility-related logistics.
• Oversee the company vehicle fleet and fuel consumption.

Key details

• Location: You'll work from our office in Ouagadougou.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of experience in Facilities, Office Management or in a similar position.
• A Degree or Diploma in business administration or a related field.
• Fluency in English, French, and local languages.
• Knowledge of basic accounting and finance principles.
• Expertise in working with diverse stakeholders to achieve complex and challenging objectives.
• Excellent verbal and written communication skills.
• Strong organizational and leadership skills.
• Good data analysis skills. 

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are well-versed in technical/engineering operations and facilities management best practices.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Have developed processes and training with minimal guidance and have implemented them in an office environment.
• Are a diplomatic team player who can also work autonomously.

How you'll help us achieve it

Wave is rapidly expanding across Africa, and the Democratic Republic of Congo (DRC) is a key market in our next phase of growth. As we scale our operations, we’re looking for a mission-driven Senior Recruiter to lead hiring efforts in DRC. You’ll play a critical role in attracting, assessing, and closing top talent while helping us build scalable, data-driven recruiting practices in a fast-growing environment.

You’ll be part of a globally distributed People team and will help shape how we hire as we launch and grow new teams in-country.

In this role, you’ll;

• Own full-cycle recruitment for a wide range of roles (from sourcing to offer), with a strong focus on leadership and business-critical hiring in DRC.
• Build and execute sourcing strategies tailored to the Congolese market, while contributing to regional (multi-country) pipelines.
• Partner closely with hiring managers to understand team needs, define hiring strategies, and deliver high-quality hires quickly in a scaling context.
• Deliver an exceptional candidate experience, acting as a strong ambassador of Wave’s mission and culture.
• Continuously improve recruiting processes, proactively identifying bottlenecks and implementing scalable solutions.
• Use data and analytics to track pipeline health, optimize hiring funnels, and inform decision-making.
• Ensure high-quality data management in our ATS (Greenhouse) to enable accurate reporting and insights.
• Design and drive inclusive hiring strategies to build diverse and high-performing teams.
• Uphold a high hiring bar, ensuring every hire reflects Wave’s values and long-term ambitions.
• Mentor junior recruiters and contribute to building a strong, collaborative Talent function in the region.

Key details

• The location is primarily based in Kinshasa, with some travel. 
• Work authorization in DRC is required.
• Our salaries are competitive and calculated using a transparent formula.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement

Requirements

• 6+ years of experience owning end-to-end recruitment processes.
• 3+ years of in-house recruiting experience in Africa, ideally in high-growth or scaling environments.
• Strong experience hiring for field and office roles.
• Deep understanding of local talent markets in DRC (Kinshasa and beyond).
• Fluency in French and English (required).
• Excellent stakeholder management and communication skills.
• Strong analytical mindset (comfortable working with metrics, KPIs, and spreadsheets).
• Ability to operate with autonomy in a fast-paced, ambiguous environment.

You might be a good fit if you

• Thrive in high-growth, build-from-scratch environments.
• Are passionate about financial inclusion in Africa.
• Take a data-driven approach to problem-solving and decision-making.
• Love building networks and engaging talent communities.
• Are highly adaptable and comfortable navigating complex, evolving environments.
• Enjoy experimenting and improving processes rather than maintaining the status quo.
• Are tech-savvy and interested in leveraging tools/automation in recruiting.
• Are a strong negotiator and closer.
• Can independently lead projects with minimal oversight.
• Are excited by launching new markets and scaling teams from the ground up.
• Are open to travel within the region as needed.

How you'll help us achieve it

As a People Partner - Support, you'll assist Wave's call center team in The Gambia through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country's Support Team and People Teams to execute and align specific team strategies with the company's objectives.
On a daily basis, you will, on behalf of Wave's people team, help and accelerate a culture of excellence where people feel engaged and inspired to deliver phenomenal business results.

In this role, you'll;

• Work closely with the Support department to coordinate an HR strategy that aligns with the team's OKRs. This may involve identifying where the department or people team needs to develop or reassign talent or change management and reporting lines.
• Identify opportunities to improve organizational effectiveness through structure reorganization, employee engagement, and retention with Group/Team Leads. 
• Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs.
• Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies.
• Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy.
• Update employee-level changes, ensuring they are accurately reflected in HR systems and employee records.
• Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments.
• Coordinate the creation and delivery of explanation letters for employees as required.
• Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines.
• Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates.
• Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation.
• Audit overtime submissions to ensure compliance with company policies and local labour laws.
• Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives.
• Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department.
• Build positive relationships with the team members and create an environment of trust and high impact.

Key details

• Location: You'll work from our office in Kotu.
• Work authorization in The Gambia is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• A degree in HR, Labor Law, or a related field.
• Fluency in English. 
• Minimum of 5 years of experience in HR management, Recruitment, and Employee Experience.
• Good experience in various HR functional areas, especially organisational development and discipline.

You might be a good fit if you

• Demonstrate analytical thinking, problem-solving, and decision-making abilities. For example, you could be the think tank of your organization and develop innovative solutions to all people-related issues.
• Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.
• Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people's trust.
• Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.
• Are flexible and can manage multiple, complex issues and can prioritize projects.
• Can collaborate and build cohesion with other people and team members. You come from a "We" first approach rather than an "I" mindset.

How you'll help us achieve it

We are hiring a Recruiter in Abidjan. In this role, you will play a key role in building strong, diverse teams by owning end-to-end recruitment processes across multiple functions. You will partner closely with hiring managers and People Partners to understand hiring needs, deliver an excellent candidate experience, and ensure that hiring decisions align with Wave’s values, standards, and long-term goals.

In this role, you’ll;

• Own the full-cycle recruitment for roles across departments, sourcing, screening, interviewing, and closing.
• Act as a dedicated sourcer: build and maintain diverse, high-quality talent pipelines through direct outreach, creative sourcing strategies, and networking.
• Partner with hiring managers to deeply understand team needs and design tailored recruiting strategies.
• Ensure our ATS (Greenhouse) is up to date, accurate, and a reliable source of recruiting insights.
• Track, analyze, and share recruiting metrics to improve efficiency and effectiveness.
• Take initiative to identify bottlenecks and implement creative improvements to the recruitment process.
• Act as a cultural ambassador, ensuring candidates experience Wave’s values throughout their journey and upholding a high bar for talent.

Key details

• Location: You'll work from our office in Abidjan.
• Work authorization is required in Côte d’Ivoire.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of demonstrated ownership of full recruitment cycle ; progressive work experience in the areas of talent acquisition/recruitment in an international high-growth company will be an added advantage.
• Strong communication skills (written and spoken) required.
• Experience with online networking tools, such as LinkedIn, and conducting searches in recruitment databases to identify and access new professional networks is strongly preferred.
• Proven ability to work effectively in a very fast-paced environment with multiple competing priorities in a global business culture.
• Experience using ATS software is a must, preferably Greenhouse.
• Experience with modern tech tools such as Google Calendar, Slack, and Zoom is an added advantage.
• Experience recruiting in Côte d’Ivoire or West Africa is a strong plus.
• Fluency in French and English.

You might be a good fit if you

• Exceptionally organized with great attention to detail.
• Have experience hiring talent in Africa.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are incredibly adaptable and experienced in working in a fast-paced environment.
• Dive into new challenges and enjoy identifying creative solutions - hiring for every role at Wave is unique!
• Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
• Are adept at navigating complex relationships independently.
• Are tech-savvy and enjoy automating processes.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

You will be the go-to person in keeping our Lilongwe and upcountry offices humming - managing people operations, events, administration and everything in between. We are looking for someone who is fast paced, data driven, energized by building systems and making things happen. 

In this role, you'll;

People Operations

• Implement and maintain HR policies, procedures, and administrative systems across Wave Malawi.
• Onboard new staff and integrate them into Wave's culture.
• Manage employee records including compensation, benefits, insurance, promotions, transfers, performance reviews, and terminations.
• Process work permits for employees as needed.
• Serve as the primary contact and Business Partner for all people-related matters.

Office Management  &  Administration 

• Oversee day-to-day office operations, ensuring quality working conditions and health and safety compliance.
• Create trackers and operational-level reports on a monthly basis.
• Manage the office front desk, utilities, security, supplies, equipment, and inventory levels
• Maintain a clean, tidy and well-organized work environment and manage cleaners
• Manage our security staff.
• Follow up on bill payment for  facility utilities, including but not limited to office (electricity, water, canteen).
• Support in various tasks to ameliorate the working environment of Wave

Logistics

• Arrange domestic and international travel (visas, flights, hotels, car rentals).
• Fleet,  fuel and driver  management.
• Manage office budgets and procurements.
• Monitor and manage the canteen and other vendors.
• Plan corporate events including happy hours, retreats, and conferences.

Key Details

• Location: You'll work from our office in Lilongwe, Malawi and travel to upcountry field locations from time to time.
• Work authorization in Malawi is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor's degree or professional training in business administration, HR, or any other related field. 
• At least 4 years experience in a similar role, ideally at a fast paced international company.
• Experience using Google Suite (Doc, Sheets) or Microsoft Office.
• Strong organizational and prioritisation skills. 

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get things done.
• Have great crisis and stress management skills. 
• Are thoughtful about how physical spaces and environments support team culture.
• Can function autonomously with minimal guidance.
• Possess strong collaboration, communication, negotiation, and interpersonal skills.
• Display strong work ethics and respect internal policies.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Have developed processes with minimal guidance and have implemented them.
• Are solution-driven and detail-oriented with strong task follow-through.
• Can understand and follow established priorities.
• Are flexible to work irregular hours.

Role Specificities

We’re looking for an engineer who is independent and excited about getting things done. You'll be responsible for building and improving the enterprise endpoint infrastructure and have ownership of the service and its impact on employee productivity at Wave. You will own the entire endpoint stack and be responsible for administration of all enterprise infrastructure, planning and implementation of systems as we rapidly scale our business.

In this role you’ll:

• Join an autonomous team focused on a single area of Wave’s IT org. You will report directly to the IT Director. Typically, you'll be responsible for endpoint Infrastructure end-to-end, from design through deployment and maintenance.
• You will be joining at a time of transformation, in the IT organisation evolving from a flat team structure to areas of skilled ownership.
• Along with the business growing at a pace, taking ownership of projects and business needs such as:
  • Design, build, implement, and maintain scalable and performant endpoint management infrastructure to facilitate best-in-class security of the Wave fleet comprising macOS,  ChromeOS, Windows, iOS, and Android endpoints.
  • Deliver critical endpoint management efficiencies and capabilities through bespoke software development and implementation of both industry-standard open source tooling and first-party software solutions.
  • Employ modern Infrastructure-as-Code (IaC) methodologies, develop GitOps-driven solutions to deliver consensus-based fleet management capabilities at scale.
  • Build and maintain CI/CD pipelines for fleet management infrastructure, deploying to progressively tested environments across multiple clouds (Azure, GCP) and geographies (Africa and global remote workforce).
  • Drive initiatives to adopt emerging technologies, industry best practices, and optimise processes for scalability and operational efficiency.
  • Partner with cross-functional teams to ensure seamless endpoint user experiences while maintaining strict security standards and continually increasing the bar.

Key Details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso. Your working hours must align with GMT +/- 1, with reliable Internet access as long as you have work authorization.
• Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.)
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your experience level and location, we are offering a salary range of $133,100 to $194,200 USD (paid in your local currency equivalent) plus a generous equity package.
• Major benefits:
  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)
  • 6 months fully paid parental leave and subsidized fertility assistance
  • Unlimited vacation with a 20-day minimum requirement
  • $10,000 annual charitable donation matching

Requirements

• Minimum 5 years of professional experience as an Endpoint Engineer.
• Experience as a Endpoint Engineer managing multiple, international sites, including single sites of 2,000+ endpoints.
• Good communication skills with stakeholders and expectation management.
• Successful candidates must be willing to travel to our operating countries when required as part of your regular duties. For the first year, up to 50% travel may be required  to review all the current setups.

You might be a good fit if you 

• Proficient in a modern programming (Python) and scripting (Python, Bash, Powershell) languages
• Extensive hands-on experience with Jamf PRO, Google Workspace and Microsoft Intune to ensure comprehensive secure fleet management as well as experience with similar cloud identity providers.
• Demonstrated success and experience with open source endpoint management tooling for configuration management, mobile device management, application management, and telemetry such as Salt, Puppet, Munki, Nano/MicroMDM, osquery, Autopkg, ChromeBrew, WinGet, apt etc.
• History of developing and delivering secure, reliable, scalable, and technology solutions.
• Deep knowledge and experience managing corporate infrastructure at scale with Infrastructure-as-Code (IaC) practices & GitOps workflows (Terraform, Ansible, Chef, etc.)
• Experience integrating and operating fleet management infrastructure with CI/CD pipelines and DevOps workflows.
• Proven track record of deploying and operating fleet management infrastructure in public cloud environments (Azure, GCP).
• Familiarity with compliance frameworks such as SOC 2, ISO 27001 and NIST.
• Strong soft skills, including stakeholder communication and cross-functional collaboration.
• Speak French, or are interested in learning.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

How you'll help us achieve it

At Wave Mobile Money, the Security Manager is a business-critical operator responsible for ensuring that our operating model can scale safely in a cash-intensive and high-risk environment.

This role is about more than just physical safety; it is about protecting our people, assets, and financial flows while enabling rapid business growth. You will integrate security directly into the design of our operations—particularly around cash movement and agent networks—ensuring that Wave remains resilient even in the most challenging context

In this role, you'll be responsible for:

Risk Management & Security Framework

• • Develop and maintain a security risk management framework aligned with Wave’s business objectives and local DRC requirements.
  • Implement operational security policies tailored to fintech activities (cash, agents, and network).
  • Integrate location risk considerations into agent network design and expansion decisions.
  • Identify emerging risks and propose pragmatic, growth-oriented mitigation measures.

  Analysis, Monitoring & Reporting

  • Monitor cash exposure levels, rebalancing patterns, and operational risk indicators across the network.
  • Establish a structured system for incident management and post-incident analysis.
  • Produce actionable briefings and reports with clear recommendations for leadership.
  • Develop tools for mapping risks and tracking leading indicators (e.g., high exposure nodes or repeated anomalies).

  Operational Security & Business Continuity

  • Manage physical security systems, resources, and in-house training for security staff.
  • Design and implement secure cash handling, storage, and movement practices across distribution points.
  • Serve as the primary point of contact for local security services and authorities.
  • Assess vulnerabilities for existing locations and contribute to Business Continuity Plans (BCPs).
  • Advise field teams on travel, deployments, and safety during working hours.

  Support for Teams & Safety Culture

  • Empower operational teams to integrate safety practices into their daily routines without sacrificing speed.
  • Roll out security training modules on cash handling and rebalancing for field staff.
  • Promote a culture of prevention and accountability; ensure security practices are consistently applied in the field.
  • Carry out background checks for key individuals, including new hires, stakeholders, and partners.

  Protection of People & Assets

  • Implement measures to secure staff, offices, and service points (CCTV, access control, fire/intrusion detection).
  • Lead investigations into cases of embezzlement, theft, physical assault, or cash discrepancies.
  • Ensure crisis response readiness, including a 24-hour on-call support capability.

Key details

• The location is primarily based in Kinshasa, with frequent travel to field operations. 
• Work authorization in DRC is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Experience: Proven track record in operational security, risk management, or safety within the private sector (Fintech, NGO, or Multinationals).
• Domain Knowledge: Strong understanding of field operations, cash management, and agent networks.
• Context: In-depth knowledge of the security landscape in the DRC and a strong local network.
• Education: Relevant degree or professional certifications in security/risk management.
• Languages: Fluent in French and English. Lingala is strongly preferred.

You might be a good fit if you

• Balance Risk with Growth: You don't just say "no"; you find ways to make operations safer so we can move faster.
• Are Data-Driven: You use indicators and mapping to stay ahead of risks rather than just reacting to incidents.
• Operate with Pragmatism: You value simple, effective solutions over complex, bureaucratic processes.
• Are a Calm Leader: You remain composed and decisive during critical incidents or crisis situations.
• Are a Builder: You enjoy creating frameworks and systems from scratch in a dynamic, evolving environment.