Wave
Our mission
Since 2014, our Sendwave app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.
In 2016, we expanded our scope and began building Wave, a mobile money product for domestic markets in Africa.
The problem: Nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason — the fees are too high, the closest branch can be miles away, and most merchants only accept cash. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
How we're solving it: We're building financial services to work as they should: no account fees, instantly available and accepted everywhere. In places where electricity, water and roads don't always function, we're creating financial infrastructure that "just works." At the end of 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments; in 2019, wwe launched in Cote d'Ivoire. Our goal is to make Africa the first cashless continent. That's where you come in...
Who are we?
- We're a distributed HQ team of ~60 people who are deeply passionate about our mission of bringing great financial services to the people who need them most.
- We have a Country Office in Senegal with about 70 people and have recently opened another Country Office in Cote d’Ivoire.
- We’re backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal.
Our values
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We’re egolessly mission driven
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We focus ruthlessly on the most important thing
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We’re embarrassingly honest to stay aligned and move quickly
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We don’t wait – we live our fullest lives now
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We maximize our rate of learning
We're growing quickly, see our job openings below. If you are interested in roles with our international remittance team (SendWave), see here.
Pick a job to read the details
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are looking for an AML Investigator familiar with money laundering trends and comfortable investigating complex cases to support our Financial Security Team’s mission to prevent, detect, and report suspicious activity. The position will report to our Senegal Compliance Analyst.
In this role, you will:
- Conduct investigations on alerts generated by our AML Transaction Monitoring system.
- Participate in enhancing alerts to reduce overall false positives and prioritize the investigation of suspicious activity.
- Support the Financial Security Manager in reviewing reports generated by other Analysts.
- Contribute to the effectiveness of the Transaction Monitoring System by identifying weaknesses and proposing improvement measures.
- Contribute to the generation of Financial Security reports.
- Participate in awareness-raising and training activities relating to financial security.
- Carry out investigations into suspicious transactions and activities.
- Prepare suspicious transaction reports.
- Contribute to drafting reports and dashboard updates for Decision Makers.
- Assist the Financial Security Manager in ensuring the implementation of embargo restrictions issued by the regulator, with the approval of Wave's governing body.
- Gather information about requisitions from law enforcement authorities and/or the financial intelligence authority.
- Other duties may be assigned as required.
Key details
- Location: You'll work from our office in Dakar.
- You must have work authorization in Senegal.
- This is a permanent contract.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Proficiency in spoken and written French and English. Fluency in Wolof and another local language would be an advantage.
- Bachelor’s degree or above in IT, finance, criminology, Risk Management, or other relevant disciplines.
- At least 3 years of relevant experience in AML Transaction Monitoring and/or Sanctions Screening at a financial institution.
- Compliance certifications, such as ACAMS, are a plus.
- Proficient knowledge of AML/CFT risks.
- Good knowledge of UEMOA financial security regulations.
You might be a good fit if you have
- Strong computer skills.
- Strong analytical skills.
- Good communication skills, both verbal and written.
- Self-motivated and able to work under pressure.
- Good attention to detail and seek excellence in everything you do.
- Intellectual curiosity and creativity in the way you go about tackling problems.
- A positive attitude and embracing failure as a means to spark innovation and growth.
- A willingness to go the distance to get something done.
- Experience working in a fast-paced environment and can adapt quickly to changing priorities.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
To achieve our mission, Wave partners with a range of organizations to enable seamless payments for essential services. As a Payments Projects Lead, you’ll play a central role in driving large, complex, cross-functional initiatives at the intersection of Product and Payments. This includes owning end-to-end delivery of strategic projects, such as B2B initiatives, while collaborating closely with internal teams and working extensively with both field and corporate partners.
In this role, you'll;
- Own the end-to-end management of complex, cross-functional ops project to scale payments for new products and partners .
- Take complete ownership of critical ops projects, making sure we communicate and address every blocker we encounter.
- Drive these projects fast, through close collaboration and great communication with our product teams and our corporate and informal merchant facing ops teams.
- Take great notes and keep project docs live and up to date at all times, so we can work asynchronously and across borders without delay.
- Talk to users, corporate partners and informal merchants in the field, asking probing questions to get insights and clarify blockers.
- Be a problem solver, think out of the box and be proactive.
Key details
- Location: You'll work from our office in Dakar and may travel to field locations.
- Work authorization in Senegal.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5+ years of experience in retail sectors and/or FMCG, ideally with a background in project management or consulting.
- Bachelor’s or Master’s degree in Project Management, Business Administration, or a related field, with strong knowledge of fintech, mobile money, banking, or payments.
- Proven experience managing large, complex and cross-functional projects.
- Strong communication skills in English and French, with experience collaborating across internal teams and external partners.
- Highly organized and detail-oriented, able to track multiple projects in a fast-changing environment.
- Proactive problem solver, able to identify risks, raise blockers, and drive projects to completion.
- Analytics skills.
You might be a good fit if you
- Enjoy collaborating and communicating with multiple stakeholders.
- Have strong interpersonal skills as you will interact with a variety of stakeholders, both internal and external.
- Love owning projects end-to-end, you work autonomously but know when to escalate issues to internal teams or external partners.
- Are skilled at managing multiple projects simultaneously and keeping track of shifting priorities,
- Adapt quickly to changing conditions and priorities.
- Are resourceful and curious, finding ways to make things work.
- Ask questions proactively, request clarifications, and follow up regularly to ensure progress.
- Are data-driven and a critical thinker with basic technical aptitude.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
People Partner
Share this job
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.
You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.
In this role, you'll;
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Support Organizational Design & Effectiveness
- Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
- Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
- Support managers on change management, team design, and culture alignment as their orgs scale.
- Contribute to cross-functional projects that enhance employee experience, performance, and engagement.
Learning & Development Collaborations
- Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
- Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
- Track participation, to inform continuous improvement of learning initiatives.
Talent Management & Growth
- Partner with leaders to map career paths and growth frameworks across their teams.
- Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
- Build visibility into succession planning, and emerging talent across Wave.
- Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.
Grow our Talent & Development Programs
- Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
- Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.
Strengthen Employer Branding
- Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
- Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations.
- Work authorization in Côte d'Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
- A degree in Business Administration, Human Resources, or equivalent.
- French and English proficiency.
- Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
- Hands-on operational experience in managing employee relations.
- Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
- Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.
You might be a good fit if you
- Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
- Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
- Are analytical and data-informed, using insights to guide decisions and measure impact.
- Excel at building relationships and trust, partnering across multiple levels and cultures.
- Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As a Legal Counsel at Wave, you will play a key role in supporting our Senegal Legal Team, which strongly focuses on Marketing, Public Relations, and Corporate Governance. You will collaborate closely with operational and functional teams to help them reach their objectives, while actively managing legal risks and ensuring full regulatory compliance.
In this role, you will provide clear, practical legal advice and implement strategies that protect the company’s interests and contribute to business success.
You will report directly to the Head of Legal.
In this role, you'll:
- Marketing, Public Relations, and Procurements
- Support Marketing and Payment - growth team in the implementation and launch of promotional activities by providing legal advice.
- Ensure all the Publics relations and Marketing communications are compliant with legal requirements.
- Review all contracts and legal documents related to marketing and public relations to ensure alignment with the company’s interests and regulations.
- Draft and review supplier contracts in accordance with the company's Procurement scope.
- Ensure that the procurement follows internal procedures and regulatory obligations.
- Draft contract templates for the company’s needs when necessary.
- Engage with external stakeholders (e.g., the regulator) to build strong relationships and facilitate follow-up on some of Wave’s files.
- Obtain authorization from competent authorities when necessary.
- Provide legal support for marketing and PR matters.
- General support :
- Develop, implement, and communicate policies, processes, and procedures.
- Recommend process improvements for the existing tools.
- Provide legal advice for questions related to the regulation applicable to the company’s activity (specific regulation related to E-money, commercial regulation, labor law; civil and penal law, etc.).
- Work with the Head of Legal to develop case strategies to prevent or mitigate risks.
Key details
- Location: You'll work from our office in Senegal.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now - we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
Requirements
- Master's degree in law.
- 5+ years of legal experience, preferably in mobile money, banking, or other financial sectors.
- Proficiency in both written and spoken French and English.
- Demonstrated expertise in planning and preparing for board and shareholder meetings.
- Solid understanding of legal requirements related to advertising.
You might be a good fit if you
- Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.
- Excel in both teamwork and independent work.
- Are proficient in drafting and reviewing contracts in English and French.
- Demonstrate tenacity and a commitment to completing tasks.
- Possess a strong analytical approach to problem-solving.
- Are highly organized and detail-oriented, with a clear and accurate legal approach.
- Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Do you want to participate in shaping a brand that’s transforming access to financial services? We’re seeking a strategic Brand Communications Manager to help bring Wave’s mission to life by crafting meaningful brand experiences that resonate with our users. Through compelling storytelling, strong partnerships, and exceptional execution, you’ll ensure our brand reflects our values, builds trust, and advances our goal of making financial services accessible to everyone as we continue to grow in Senegal.
In this role, you'll;
- Drive the end-to-end execution of high-impact brand and community initiatives, ensuring they are strategically grounded, insight-led, and fully aligned with Wave's mission and values.
- Participate in shaping and evolving Wave's brand identity, messaging frameworks, and tone of voice, and ensure your department empowers teams to communicate with clarity and consistency across all markets and channels.
- Lead creative development process for campaigns and brand programs, partnering with agencies and internal creative teams to deliver compelling content and world-class assets that meet strategic objectives.
- Partner closely with PR, People, and other stakeholder teams to craft internal and external narratives—including events, content, and storytelling—that authentically reflect Wave's values and deepen trust with our audiences.
Key details
- Location: You will work from Dakar and may be relocated to other cities based on business needs.
- Work authorization in Senegal is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 7+ years of experience in brand marketing, communications, or a similar role, preferably in FinTech, telecommunications, or an international organisation.
- Bachelor's degree in marketing, business, communications, or a related field.
- Demonstrated experience leading cross-functional projects and proficiency in project management.
- Strong understanding of storytelling and brand strategy trends, content production, and social media.
- Languages: Fluent in French and English (written and spoken).
- Preferred Experience:
- Familiarity with the Senegal market.
- Experience working in multicultural and dynamic environments.
You might be a good fit if you
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Are a creative thinker.
- Love owning projects - you're autonomous yet know when to escalate problems.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Are willing to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Can adjust quickly to changing priorities and conditions.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Are you passionate about developing people with an obsession to offer world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead.
You will be responsible for managing a team of more than 15 Support Quality & Training Officers, focusing on the Customer Service department processes. Your goal is to ensure that all customer contacts align with our values and deliver the best customer experience.
In this role, you'll:
- Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
- Document and provide guidance on new and existing processes and standards within the Customer Service department.
- Create and deliver training materials, ensuring materials are recorded and accessible.
- Develop analytical reports linking quality performance with customer satisfaction, complementing regular reporting and sharing insights with relevant managers.
- Collaborate across departments for projects and training initiatives.
- Execute the Quality Framework alongside Quality & Training Officers, ensuring quality results meet expectations.
- Lead, support, guide, and develop the Quality & Training Officers reporting to you.
Key details
- Location: Dakar.
- Contract type: Permanent.
- Work authorization in Senegal is required.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in French and English.
- A Bachelor's degree.
- 5 years of experience in customer service or call centre operations, with at least 3 years of experience in a leadership coaching position.
- Strong knowledge of customer service processes.
You might be a good fit if you
- You can discern priority tasks.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching in coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Ability to schedule training sessions via Zoom or Google Meet tools.
- Are a diplomatic speaker.
- Have a teamwork spirit.
- Are available every day of the week, including weekends, if necessary.
- You have significant experience training large teams.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave