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Process Engineer, Service Tooling & Processes
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
As a Process Engineer on the Service Tooling & Processes team, you will design, validate, and optimize the workflows that enable Zipline’s technicians to maintain the P2 fleet safely, consistently, and efficiently. You’ll translate engineering intent into scalable processes, implement lean methodologies, and ensure that service procedures are robust enough for diverse operating environments. This role is highly cross-functional, bridging engineering, maintenance, and operations, so that every maintenance action contributes to safety, reliability, and fleet health.
What You'll Do
- Design, document, and refine standardized maintenance processes, from inspections and servicing to component replacements and complex repairs.
- Validate processes in the field through pilots and technician feedback, ensuring usability, repeatability, and safety.
- Collaborate with Hardware Engineering, Reliability, and Tooling teams to align process design with aircraft and service architecture.
- Apply lean principles, error-proofing mechanisms, and automation opportunities to improve efficiency and reduce variability.
- Establish process control mechanisms and ensure compliance with safety and regulatory standards.
- Create process documentation, work instructions, and visual aids that enable frontline technicians to execute tasks consistently.
- Partner with Data and Reliability teams to define KPIs, track performance, and identify opportunities for continuous improvement.
- Lead root cause investigations for process-related issues and implement corrective/preventive actions.
- Provide structured feedback loops to engineering on design-for-maintainability.
- Partner with training program leadership to ensure process changes are embedded into training programs for technicians.
What You'll Bring
- 4-6 years of experience in mechanical or mechatronic design, ideally in aerospace, automotive, or industrial tooling.
- Proficiency with CAD software (SolidWorks, CATIA, or similar).
- Strong understanding of manufacturing processes (CNC, additive manufacturing, machining, etc.).
- Experience with GD&T and technical drawing best practices.
- Ability to collaborate cross-functionally and communicate technical solutions clearly.
- Strong problem-solving mindset and attention to detail.
- Passion for Zipline’s mission and enabling frontline operators through world-class processes.
- Willingness to travel up to 50%.
What Else You Need to Know
The starting cash range for this role is $160,000 - $170,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Ready to apply?
Apply to Zipline
Electrical Ground Systems Technician (Contract)
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is seeking Ground Systems Technicians who have solid first principles and hands on skills, sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for installing and maintaining the cutting-edge systems that facilitate our autonomous systems.
What You'll Do
-
- Install, configure, and commission ground systems installations at new Zipline sites. This includes Quality Control and Assurance of installed Electrical and Network systems with issue resolution as needed.
- Diagnose and resolve basic electrical/network problems, system faults, and site issues limited to basic configuration (i.e. no electrician level tasks)
- Perform maintenance and upgrades with the goal of maximizing uptime and reliability.
- Work with engineering & cross-functional teams to document and resolve tickets using company IT ticketing platforms.
- Manage accountability programs for tools, calibration equipment, and vehicles.
- Maintain records of installations, surveys, maintenance actions, and troubleshooting steps.
- Ensure compliance with safety protocols, electrical standards, published manuals and SOPs.
- Contribute to creating and updating SOPs, troubleshooting guides, and installation standards.
- Successfully complete and continuously maintain all required training(s) and certifications.
- Bring a safety first mindset to all tasks.
What You'll Bring
Basic Qualifications:
- Basic knowledge: mechanical, residential/light commercial electrical, and basic office software
- Attention to detail and compliance with installation standards and manuals
- Organizational skills, inventory management, material handling equipment, Mechanical/Electrical assembly experience
- A strong safety culture, with experience in following and implementing safety procedures for mechanical, electrical and automation systems.
- Comfortable working outdoors year-round in varying weather conditions.
- Must be able to support shift work including, but not limited to days/evenings, weekends, etc. with travel up to 20%, as necessary
- Must be eligible to work in the U.S.and have a valid US Driver's License
- Ability to lift and or move up to 55 pounds.
Preferred Qualifications (Electrical):
- Desired knowledge: Electrical and Electrical Systems (to include network/low voltage)
- Familiarity with material handling equipment (warehouse forklift, pallet jack)
- Adaptability to changing work environments, technologies, and procedures
- Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.
- OSHA 30
Preferred Qualifications (Construction):
- Desired knowledge: General construction, Heavy Steel Erection
- Ability to read / interpret Construction and technical drawings
- Familiarity with material handling equipment (warehouse forklift, pallet jack)
- Adaptability to changing work environments, technologies, and procedures
- Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.
- OSHA 30
What Else You Need to Know
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Nigeria, we’re seeking a Construction and Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Nigeria’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.
What You’ll Do
- Own deployment strategy and execution for all new Zipline distribution centers across Nigeria.
- Lead cross-functional coordination between Nigeria teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
- Partner with government agencies, regulators, and local authorities in Nigeria to secure permits, approvals, and strong working relationships.
- Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
- Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
- Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
- Help hire, develop, and lead a team of deployment project managers.
- Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
- Provide clear, data-driven reporting on progress, risks, and performance to leadership.
What You'll Bring
- 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
- Proven success delivering large-scale, technically complex projects within Nigeria, from concept to completion.
- Strong experience working with Nigerian regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
- Demonstrated ability to lead and develop in-country project teams.
- Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
- Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
- A systems mindset, with the ability to build scalable processes adapted to local context.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
- Willingness and ability to accommodate more than 50% travel within Nigeria.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
Flight Operator - Cross River State, Nigeria
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
As a member of Zipline’s Flight Operations team in Nigeria, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done safely and on time. This will involve working with a team of flight operators to conduct regular preflight inspections, launching, and recovery of the drones (aircraft).
You'll learn how to effectively and safely handle zip components, assembling and disassembling components right after recovery. You'll be expected to provide feedback and ideas to the flight operators on how to make our operations safer and ultimately help us scale to 400+ deliveries per day.
Safety is your priority: your goal is to never harm people or property and report potential safety risks ahead of time.
RESPONSIBILITIES
- Launch and Recovery: You will be responsible for the safe assembly of drones in preparation for flights, perform critical checks, communicate with Zipline controllers in readiness for flight, launch and disassemble drones on return to the Distribution Center
- Collaboration: Work with a team to scale drone deliveries at our distribution center.
QUALIFICATIONS
- OND/HND in Engineering, Computer Science/Technology, Physics, Mathematics. relevant field
- Computer literacy
- Languages: Professional Proficiency in spoken and written English
- Commitment to maintaining a safe working environment and following safety guidelines.
- Reliable and flexible to work occasional overtime and weekends as needed.
- Committed to living the Zipline values: Ownership, Transparency, Customer Obsession, Servant leadership & Continuous improvement.
- Experience: 0-2 years of experience in engineering or a similar environment preferred.
REQUIREMENTS
-
- Hands-On Attitude: Must enjoy hands-on work and have a high learning agility
- Extremely process & detail-oriented
- Strength: Able to lift up to 23Kg objects
- Poise: Maintain a cool head under high-pressure situations
- Critical thinking
- Ability to maintain focus during extended daily flight operations
- Must be willing and able to work night shifts and weekends
Once hired you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, our mission, our impact, and our UAS systems. The program includes thorough Flight Operations training that covers different parts of our system and our drone.
Please note: This role is on a two-year fixed-term contract.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, please apply!
Ready to apply?
Apply to Zipline
Electrical Ground Systems Technician (Contract)
Share this job
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is seeking Ground Systems Technicians who have solid first principles and hands on skills, sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for installing and maintaining the cutting-edge systems that facilitate our autonomous systems.
What You'll Do
-
- Install, configure, and commission ground systems installations at new Zipline sites. This includes Quality Control and Assurance of installed Electrical and Network systems with issue resolution as needed.
- Diagnose and resolve basic electrical/network problems, system faults, and site issues limited to basic configuration (i.e. no electrician level tasks)
- Perform maintenance and upgrades with the goal of maximizing uptime and reliability.
- Work with engineering & cross-functional teams to document and resolve tickets using company IT ticketing platforms.
- Manage accountability programs for tools, calibration equipment, and vehicles.
- Maintain records of installations, surveys, maintenance actions, and troubleshooting steps.
- Ensure compliance with safety protocols, electrical standards, published manuals and SOPs.
- Contribute to creating and updating SOPs, troubleshooting guides, and installation standards.
- Successfully complete and continuously maintain all required training(s) and certifications.
- Bring a safety first mindset to all tasks.
What You'll Bring
Basic Qualifications:
- Basic knowledge: mechanical, residential/light commercial electrical, and basic office software
- Attention to detail and compliance with installation standards and manuals
- Organizational skills, inventory management, material handling equipment, Mechanical/Electrical assembly experience
- A strong safety culture, with experience in following and implementing safety procedures for mechanical, electrical and automation systems.
- Comfortable working outdoors year-round in varying weather conditions.
- Must be able to support shift work including, but not limited to days/evenings, weekends, etc. with travel up to 20%, as necessary
- Must be eligible to work in the U.S.and have a valid US Driver's License
- Ability to lift and or move up to 55 pounds.
Preferred Qualifications (Electrical):
- Desired knowledge: Electrical and Electrical Systems (to include network/low voltage)
- Familiarity with material handling equipment (warehouse forklift, pallet jack)
- Adaptability to changing work environments, technologies, and procedures
- Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.
- OSHA 30
Preferred Qualifications (Construction):
- Desired knowledge: General construction, Heavy Steel Erection
- Ability to read / interpret Construction and technical drawings
- Familiarity with material handling equipment (warehouse forklift, pallet jack)
- Adaptability to changing work environments, technologies, and procedures
- Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.
- OSHA 30
What Else You Need to Know
Ready to apply?
Apply to Zipline
Bilingual Construction and New Deployments Lead, Côte d'Ivoire
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Cote D'ivoire, we’re seeking a Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Côte d'Ivoire’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.
What You’ll Do
- Own deployment strategy and execution for all new Zipline distribution centers across Côte d'Ivoire.
- Lead cross-functional coordination between Côte d'Ivoire teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
- Partner with government agencies, regulators, and local authorities in Côte d'Ivoire to secure permits, approvals, and strong working relationships.
- Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
- Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
- Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
- Help hire, develop, and lead a team of deployment project managers.
- Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
- Provide clear, data-driven reporting on progress, risks, and performance to leadership.
What You'll Bring
- 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
- Proven success delivering large-scale, technically complex projects within Côte d'Ivoire, from concept to completion.
- Strong experience working with Côte d'Ivoire regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
- Demonstrated ability to lead and develop in-country project teams.
- Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
- Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
- A systems mindset, with the ability to build scalable processes adapted to local context.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
- Willingness and ability to accommodate more than 50% travel within Côte d'Ivoire.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
The Operations Excellence Manager plays a critical role in enhancing the efficiency, quality, and safety of Zipline’s operations. In this role, you will build and scale the quality, safety, and operational governance systems that enable country teams to run high-performing, compliant operations with strong local ownership. You’ll evolve the tools, standards, documentation, and training that drive consistent performance across operational sites, strengthen audit and incident management processes, and lead continuous improvement initiatives across the network. This role requires strong systems thinking and a scalability mindset. Reporting to the Country Head of Product, you’ll work closely with Nest Leads, Compliance Officers, Zipline Academy, and Engineering and Regulatory teams to raise operational standards while empowering country teams to execute locally.
What You’ll Do
Quality & Safety Governance Systems
- Design, maintain, and evolve Zipline’s global quality, safety, and compliance systems, including playbooks, manuals, and tools, to ensure consistent, compliant, and high-performing operations.
- Partner with internal stakeholders to establish and maintain governance structures, documentation standards, and oversight tools that enable nests to own execution.
- Define and track country-level quality and safety objectives, KPIs, and performance metrics in collaboration with leadership, driving accountability and data-driven improvement.
- Develop and oversee audit frameworks and tools that enable nests to self-assess compliance, while leading or supporting regulatory, safety, and customer audits, incident investigations, and root cause analyses.
- Collaborate closely with nest compliance teams to ensure consistent execution of global and regional standards.
Continuous Improvement, Scalability & Documentation
- Partner with Country Heads of Product and Nest Leads to refine SOPs, technical documentation, and workflows for greater efficiency and scalability.
- Work with the Excellence & Insights team to design metrics, dashboards, and oversight tools that enable Zipline to monitor and improve quality at scale.
- Identify opportunities to automate, standardize, or streamline processes so that quality improves as the business grows, without requiring more manual oversight.
Training & Capability Enablement
- Partner with Zipline Academy to develop and deliver scalable training programs on safety, and quality compliance best practices that ensures ownership at the nest level.
- Drive adoption of new standards, processes, and tools through effective change management and coaching.
- Ensure knowledge transfer, documentation, and tools are designed for replicability across new sites and markets.
What You’ll Bring
- 4+ years of experience in operations excellence, quality, or safety systems within a regulated industry (aviation, logistics, healthcare, or manufacturing).
- Experience leading continuous improvement or operational excellence programs.
- Proven ability to design systems, tools, or processes that improve quality and safety.
- Strong project management, communication, and stakeholder engagement skills.
- Highly proactive in identifying potential risks or gaps before they escalate, and confident in flagging them to leadership with actionable solutions.
- Mission-driven, adaptable, and energized by solving complex operational challenges.
- Certifications in Lean Six Sigma, Operational Excellence, or ISO standards are a plus.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
Electrical Ground Systems Technician (Contract)
Share this job
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is seeking Ground Systems Technicians who have solid first principles and hands on skills, sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for installing and maintaining the cutting-edge systems that facilitate our autonomous systems.
What You'll Do
-
- Install, configure, and commission ground systems installations at new Zipline sites. This includes Quality Control and Assurance of installed Electrical and Network systems with issue resolution as needed.
- Diagnose and resolve basic electrical/network problems, system faults, and site issues limited to basic configuration (i.e. no electrician level tasks)
- Perform maintenance and upgrades with the goal of maximizing uptime and reliability.
- Work with engineering & cross-functional teams to document and resolve tickets using company IT ticketing platforms.
- Manage accountability programs for tools, calibration equipment, and vehicles.
- Maintain records of installations, surveys, maintenance actions, and troubleshooting steps.
- Ensure compliance with safety protocols, electrical standards, published manuals and SOPs.
- Contribute to creating and updating SOPs, troubleshooting guides, and installation standards.
- Successfully complete and continuously maintain all required training(s) and certifications.
- Bring a safety first mindset to all tasks.
What You'll Bring
Basic Qualifications:
- Basic knowledge: mechanical, residential/light commercial electrical, and basic office software
- Attention to detail and compliance with installation standards and manuals
- Organizational skills, inventory management, material handling equipment, Mechanical/Electrical assembly experience
- A strong safety culture, with experience in following and implementing safety procedures for mechanical, electrical and automation systems.
- Comfortable working outdoors year-round in varying weather conditions.
- Must be able to support shift work including, but not limited to days/evenings, weekends, etc. with travel up to 20%, as necessary
- Must be eligible to work in the U.S.and have a valid US Driver's License
- Ability to lift and or move up to 55 pounds.
Preferred Qualifications (Electrical):
- Desired knowledge: Electrical and Electrical Systems (to include network/low voltage)
- Familiarity with material handling equipment (warehouse forklift, pallet jack)
- Adaptability to changing work environments, technologies, and procedures
- Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.
- OSHA 30
Preferred Qualifications (Construction):
- Desired knowledge: General construction, Heavy Steel Erection
- Ability to read / interpret Construction and technical drawings
- Familiarity with material handling equipment (warehouse forklift, pallet jack)
- Adaptability to changing work environments, technologies, and procedures
- Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.
- OSHA 30
What Else You Need to Know
Ready to apply?
Apply to Zipline
Construction and Deployments Project Manager, Nigeria
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa, and as we scale, we’re establishing new distribution centers – the backbone of our operation. Each launch is a complex, multi-stakeholder effort requiring rigorous project management, cross-functional coordination, and hands-on leadership at the country level. We’re looking for a Deployments Project Manager to own local planning and execution of these rollouts. You’ll lead everything from site acquisition and permitting to construction, vendor management, and operational handover, coordinating across internal and external stakeholders to deliver sites that meet Zipline’s technical, safety, and performance standards. This is a highly visible role for a resourceful, technically savvy project manager who is eager to shape Zipline’s growing footprint and deliver lasting impact.
What You’ll Do
- Lead local deployment planning and execution for new distribution centers, owning the project end-to-end from site selection through operational launch.
- Work with real estate vendors and local authorities to identify and secure sites that meet Zipline’s technical and business criteria.
- Partner with Procurement and Engineering to identify, qualify, and select contractors and vendors through rigorous evaluation processes.
- Oversee site preparation and buildout, including workforce mobilization, civil works, hardware installation, and operational readiness, ensuring all timelines and quality benchmarks are met.
- Coordinate with Engineering, Supply Chain and Logistics to ensure timely delivery of materials and equipment to the site.
- Own and manage the project budget, tracking expenditures, anticipating risks, and ensuring efficient use of resources.
- Track KPIs and report progress weekly to country and Africa leadership, highlighting successes, risks, and mitigation strategies.
- Capture lessons learned and contribute process improvements to Zipline’s global deployment playbook to accelerate future rollouts.
What You’ll Bring
- A background in construction project management, civil works, engineering, or operations program management.
- At least 5 years of relevant experience leading complex, multi-stakeholder projects with significant technical and operational components.
- Demonstrated ability to plan and execute projects under tight timelines and budgets.
- Experience managing contractors, suppliers, and vendors, including technical evaluation and quality assurance.
- Proven track record of leading cross-functional teams and influencing stakeholders across different functions, levels, and geographies.
- Strong organizational and problem-solving skills.
- Excellent communication and stakeholder management skills, with the ability to report clearly and confidently to leadership.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing conditions
This role will be based in-country with extensive on-site presence required throughout the deployment period. Must be eligible to work in-country and commit to travel and frequent field-based work.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
Bilingual Construction and Deployments Project Manager (French & English)
Share this job
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa, and as we scale, we’re establishing new distribution centers – the backbone of our operation. Each launch is a complex, multi-stakeholder effort requiring rigorous project management, cross-functional coordination, and hands-on leadership at the country level. We’re looking for a Deployments Project Manager to own local planning and execution of these rollouts. You’ll lead everything from site acquisition and permitting to construction, vendor management, and operational handover, coordinating across internal and external stakeholders to deliver sites that meet Zipline’s technical, safety, and performance standards. This is a highly visible role for a resourceful, technically savvy project manager who is eager to shape Zipline’s growing footprint and deliver lasting impact.
What You’ll Do
- Lead local deployment planning and execution for new distribution centers, owning the project end-to-end from site selection through operational launch.
- Work with real estate vendors and local authorities to identify and secure sites that meet Zipline’s technical and business criteria.
- Partner with Procurement and Engineering to identify, qualify, and select contractors and vendors through rigorous evaluation processes.
- Oversee site preparation and buildout, including workforce mobilization, civil works, hardware installation, and operational readiness, ensuring all timelines and quality benchmarks are met.
- Coordinate with Engineering, Supply Chain and Logistics to ensure timely delivery of materials and equipment to the site.
- Own and manage the project budget, tracking expenditures, anticipating risks, and ensuring efficient use of resources.
- Track KPIs and report progress weekly to country and Africa leadership, highlighting successes, risks, and mitigation strategies.
- Capture lessons learned and contribute process improvements to Zipline’s global deployment playbook to accelerate future rollouts.
What You’ll Bring
- A background in construction project management, civil works, engineering, or operations program management.
- At least 5 years of relevant experience leading complex, multi-stakeholder projects with significant technical and operational components.
- Demonstrated ability to plan and execute projects under tight timelines and budgets.
- Experience managing contractors, suppliers, and vendors, including technical evaluation and quality assurance.
- Proven track record of leading cross-functional teams and influencing stakeholders across different functions, levels, and geographies.
- Strong organizational and problem-solving skills.
- Excellent communication and stakeholder management skills, with the ability to report clearly and confidently to leadership.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing conditions
- Must be bilingual in English and French, with strong verbal and written communication skills in both languages.
This role will be based in-country with extensive on-site presence required throughout the deployment period. Must be eligible to work in-country and commit to travel and frequent field-based work.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline